LG WT7300CW INSTALLATION INSTRUCTIONS AND OPERATION MANUAL

TABLE OF CONTENTS

3	SAFETY INSTRUCTIONS		17 SMART FUNCTIONS
3	IMPORTANT SAFETY INSTRUCTIONS	17		LG SmartThinQ Application
		20		Smart Diagnosis™ Function

7PRODUCT OVERVIEW

				21 MAINTENANCE
	7	Parts
	7	Accessories	21		Regular Cleaning
			23		Cleaning the Water Inlet Filters
	8	INSTALLATION	24		Care in Cold Climates
	8	Tools Needed		25 TROUBLESHOOTING
	8	Product Specifications
	9	Choosing the Proper Location	25		Before Calling for Service
	10	Unpacking and Removing Shipping Material
	11	Connecting the Water Lines		33 LIMITED WARRANTY
	12	Connecting the Drain Hose
			33		FOR USA
	13	Leveling the Washer
	14	Connecting to the Power Supply	36		FOR CANADA
	14	Testing the Washer	40		Warranty Exceptions (U.S. and Canada)

15 OPERATION

15Using the Washer

16Loading the Washer

This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https://us.smartthinq. com/images/pdfmanual/CW_TL_TD_PRO2_ MFL68267044_EN.pdf

SAFETY INSTRUCTIONS 3

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others.

All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

If you do not follow instructions, it could result in death or serious injury.

CAUTION

If you do not follow instructions, it could result in minor or moderate injury or damage to the product.

All safety messages tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the

following:

INSTALLATION

••Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.

••Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

••Before use, the appliance must be properly installed as described in this manual.

••To reduce the risk of severe injury or death, follow all installation instructions.

••Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.

••Moving or installation of the appliance requires two or more people.

••Do not install the appliance in humid spaces.

••Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.

••This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.

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4SAFETY INSTRUCTIONS

••Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

••Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.

••The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes.

••Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

••When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

••Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

••This appliance must be positioned near to an electrical power supply.

••Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

••The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

••Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

OPERATION

••Read all instructions before using the appliance and save these instructions.

••Use this appliance only for its intended purpose.

••If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.

••If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center.

••Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance turn on all hot water faucets and let the water flow from each for

several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

••Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.

••This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

••Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.

••Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.

••Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.

••Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.

••Do not use an extension cord or adapter with this appliance.

••Do not grasp the power cord or touch the appliance controls with wet hands.

••Do not modify or extend the power cord.

SAFETY INSTRUCTIONS 5

••If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard.

••Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

••Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.

••Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

••Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

••Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the finish.

••Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

••Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash water.

These substances give off vapors that could ignite or explode.

••In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.

••Do not tamper with controls.

••Fix the drain hose securely in place to avoid flooding.

••Do not abuse, sit on, or stand on the lid (door) of the appliance.

••Keep hands and foreign objects clear of the lid (door) and latch area when closing the lid (door).

••Always check the inside of the appliance for foreign objects.

MAINTENANCE

••Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.

••Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.

••Remove any dust or foreign matter from the power plug pins.

••Do not disassemble or repair the appliance by yourself.

••Remove the lid (door) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.

••Make sure the dispenser drawer or lid (door) is closed at all times when not being filled with laundry products.

GROUNDING INSTRUCTIONS

••Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

••The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

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6SAFETY INSTRUCTIONS

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

INSTALLATION

••Install the product on a firm and level floor.

OPERATION

••Do not place objects on top of the appliance.

••Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.

••ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

••Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

••Do not combine laundry products for use in one load unless specified on the label.

••Do not touch draining water which may be hot.

••If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance.

••Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

••Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (e.g. water resistant clothing, mattress covers, outdoor clothes, plastic mats, etc.) Otherwise, it may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW 7

PRODUCT OVERVIEW

Parts

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9

1	Detergent Dispenser	3	Tub	5	Control Panel	7	Water Inlets
2	Liquid Bleach	4	Lid (Door)	6	Leveling Feet	8	Power Cord
	Compartment
						9	Drain Hose

Accessories

Included Accessories

Tie Strap

Required Accessories

Hot and Cold Water Hoses

NOTE

••The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

••For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased unauthorized components or parts.

8INSTALLATION

INSTALLATION

Tools Needed

Pliers	Flat-blade	Level
	Screwdriver

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

	Electrical requirements	120 VAC @ 60 Hz
	Min. / Max. water pressure	20 - 120 psi (138 - 827 kPa)
	Dimensions	27" (W) X 28 3/8" (D) X 44 1/2" (H), 57 1/4" (H with lid (door) open)
		68.6 cm (W) X 72.1 cm (D) X 113 cm (H), 145.3 cm (H with lid (door) open)
	Net weight	127.9 lbs (58.0 kg)
	Max spin speed	950 RPM (±50 rpm)

WARNING

••Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.

••Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death.

••Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

••To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

••To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or other materials.

••Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

••Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel-do not contact the following parts while the appliance is energized. : pump, motor, noise filter cover, and heater (on applicable models).

INSTALLATION 9

Choosing the Proper

NOTE

Location

••The washer must be installed on firm flooring to

minimize vibration during the spin cycle. Concrete

Install the washer on a solid floor that is strong and

flooring is best, but a wood floor is sufficient,

provided it is built to FHA standards.

rigid enough to support the weight of the washer,

even when fully loaded, without flexing or bouncing.

Floor Installation

If the floor has too much flex, you may need to

reinforce it to make it more rigid. If the floor is not

solid, it may cause severe vibration and noise.

NOTE

••Before installing the washer, make sure the floor

44 ¼"

is clean, dry and free of dust, dirt, water and oil so

(113 cm)

the washer feet cannot slide easily. Leveling feet

that can move or slide on the floor can contribute to

excess vibration and noise due to poor contact with

the floor.

••Allow for sufficient space between the walls and the

washer for installation.

1"

27"

1"

(2.5 cm)

(68.6 cm)

(2.5 cm)

Power Outlet

••The power outlet must be within 60 inches (1.5 m) of either side of the washer.

••The appliance and outlet must be positioned so that the plug is easily accessible.

••Do not overload the outlet with more than one appliance.

••The outlet must be grounded in accordance with current electrical wiring codes and regulations.

••Use a time-delay fuse or circuit breaker.

NOTE

••It is the personal responsibility and obligation of the product owner to have a proper outlet installed by a qualified electrician.

Flooring

••To minimize noise and vibration, the washer must be installed on a solidly constructed floor.

••Allowable slope under the entire washer is a maximum 1 inch difference from side to side or from front to back.

••Installing on carpeting and soft tile surfaces is not recommended.

••Never install the washer on a platform or weakly supported structure.

To ensure sufficient clearance for water lines, the drain line and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the unit. Be sure to allow for wall, door, or floor moldings that may increase the required clearances.

32"
(81.1 cm)
28 ⅜"
(72.1 cm)	3 ½"
	(9 cm)

57 ¼"

(145.3 cm)

26 ¾" (68 cm)

••Minimum vertical space from floor to overhead shelves, cabinets, ceilings, etc., is 58 inches (147 cm).

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10 INSTALLATION

Unpacking and Removing

Shipping Material

Unpack all shipping materials from the washer for proper operation and inspect it for shipping damage.

2To prevent damage, do not remove the foam block containing the owner’s manual, parts, and laundry product samples from the washer tub until the washer is in the final location.

CAUTION

••Failure to remove shipping materials can cause excessive noise and vibration.

1Lift the washer off the foam base.

After removing the carton and shipping material, lift the washer off the foam base. Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer.

NOTE

••Once removed, save the foam block for future use. If the washer needs to be moved, the foam block will help prevent damage during transportation.

3	Unfasten the power cord from the back of the
	washer.

If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.

Plastic tub support

Carton base

		INSTALLATION 11
Connecting the Water Lines	4	Attach the water lines to the back of the
To avoid the risk of costly water damage, purchase		washer.
and install new inlet hoses when installing the		Attach the hot water line to the hot water inlet on
washer.		the back of the washer. Attach the cold water line
1 Check the fittings and seals.		to the cold water inlet on the back of the washer.
		Tighten the fittings securely. Turn ON both faucets
Inspect the threaded fitting on each hose and		all the way and check for leaks at both ends of the

make sure there is a rubber seal in place in both	hoses.
ends of each hose to prevent leaking.

Rubber seal

Rubber seal

Water hose (to water	Water hose (to tap)
inlet on washer)

2Connect the water supply hoses.

Connect the water supply hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers. Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.

3Flush out the inlet hoses.

After connecting the inlet hoses to the water faucets, turn on the water faucets to flush out foreign substances (dirt, sand or sawdust) in the water lines. Let water drain into a bucket, and check the water temperature to make sure you've connected the hoses to the correct faucets.

Hot water inlet	Cold water inlet

WARNING

••Do not overtighten the hoses or cross-thread the hose fittings. Overtightening or cross-threading can damage the valves or couplings, resulting in leaking and property damage.

••Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage.

Contact an LG Customer Information Center for assistance in buying hoses.

NOTE

••Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years. Do not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.

••Water supply pressure must be between 20 psi and 120 psi (138 – 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.

••To provide optimum washing performance, the hot water temperature should be set at 120 – 135 °F (48 – 57 °C) and the cold at 60 °F (15 °C).

••The washer should never be installed or stored in a location subject to freezing temperatures. Damage to the water lines and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.

••Do not use flood-preventing hoses with auto shutoff devices. The devices can be tripped during fill and prevent the machine from filling properly.

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12 INSTALLATION

Connecting the Drain Hose

Connect the drain hose to either a standpipe or laundry tub.

NOTE

••The drain hose should always be properly secured. Failure to properly secure the drain hose can result in flooding and property damage.

••The drain must be installed in accordance with any applicable local codes and regulations.

••Make sure that the drain hose is not stretched, pinched, crushed, or kinked.

••Do not install the drain hose with the end lower than 29.5 inches (75 cm) or higher than 96 inches (244 cm) above the bottom of the washer or more than 60 inches (152 cm) away from the washer.

••Never create an airtight seal between the hose and the drain with tape or other means. If no air gap

is present, water can be siphoned out of the tub resulting in poor wash/rinse performance or clothing damage.

••Normal height of the end of the hose should be approximately 35 inches (89 cm) to 47 inches (120 cm) from the floor.

3If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the tie strap provided (ribbed side on inside).

29.5 - 96 "	29.5 - 96 "
(75 - 244 cm)	(75 - 244 cm)

Tie strap

CAUTION

••Do not insert the end of the drain hose into the standpipe more than 8 inches (20 cm). Doing so can cause siphoning, odors, or improper draining.

NOTE

••If the drain is large enough for the flange on the hose to fit inside, then do not insert the flange more than 1-2 inches into the drain.

Option 1: Standpipe

1Insert the end of the drain hose into the standpipe.

2Use the provided tie strap to secure the drain hose in place.

Option 2: Laundry Tub

1Hang the end of the drain hose over the side of the laundry tub.

2Use the provided tie strap to secure the drain hose in place.

	INSTALLATION 13
Leveling the Washer	NOTE
The tub of the washer spins at very high speeds. To	••To check if the washer is level from side to side,
	place a level on the back edge of the lid (door).
minimize vibration, noise, and unwanted movement,	••To check if the washer is level from front to back,
the floor must be a level, solid surface.
	place a level at the side of the washer on the
NOTE	edge where the cabinet side meets the top cover.
	Do not place the level on the top of the lid (door).
••Adjust the leveling feet only as far as necessary to	Using these surfaces will result in the washer being
level the washer. Extending the leveling feet more	unlevel.
than necessary can cause the washer to vibrate.	Level from side to side

••Before installing the washer, make sure that the
floor is clean, dry and free of dust, dirt, water and
oil so the washer feet cannot slide easily. Feet
that move or slide on the floor can contribute to	Level from
excessive vibration and noise due to poor contact	front to back
with the floor.

1 Position the washer in its final location.

Take special care not to pinch, strain, or crush the

water and drain lines. If you have a carpenter’s

3 Adjust the lower leveling feet.

level, you can use it to check that the washer

Turn in one direction to raise the washer or the

level. The slope beneath the washer should not

other direction to lower it.

exceed 1 inch, and all four leveling feet must rest

firmly on the floor.

Level

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Raise Lower

4 Recheck the washer’s levelness.

Push or rock the top edges of the washer gently to make sure the washer does not rock. If the

washer rocks, repeat steps 1-3.

1"

2Open the lid (door) and look from above to see if the tub is centered.

If the tub is NOT centered, readjust the front feet. If you have a level, check the washer with the level.

CAUTION

••Using the washer without leveling it may cause excess vibration and noise, leading to a machine malfunction.

••Extend the leveling feet only to level the washer. If you extend the leveling feet unnecessarily, it may cause abnormal vibration of the washer.

NOTE

••If the washer is not level, the lid (door) may not stay open properly. If this happens, extend the front leveling legs until the washer is level from front to back.

14 INSTALLATION

Connecting to the Power Supply

The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer.

WARNING

••Do not use a worn or damaged power cord or power plug. Replace or repair it immediately.

Failure to do so may result in death, fire, electric shock, or malfunction.

••Do not modify the power cord and plug provided with the appliance. Do not damage it when installing or moving the washer. Doing so may result in death, fire, electric shock, or malfunction.

••Make sure that the washer is grounded.

••Connect this washer to a grounded outlet conforming to the rating prior to use. Failure to do so may result in fire, electric shock, or malfunction.

••Do not damage or cut off the ground prong of the power cord. Doing so may cause death, fire, electric shock, or product malfunction.

••Improper connection of the equipment-grounding conductor can result in risk of electric shock.

Check with a qualified electrician or service technician if you are in doubt as to whether the appliance is properly grounded. If it does not fit the outlet, have a proper outlet installed by a qualified electrician.

••The appliance and outlet must be positioned so that the plug is easily accessible.

••Do not use adapters or extension cords. Doing so may result in serious injury, fire, electric shock, or death.

••For best performance, plug the washer into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.

••If necessary, use a new, UL-listed 3-prong adapter or 3-wire extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may result in serious injury, fire, electric shock, or death.

Testing the Washer

Check if the washer is properly installed and run a test cycle.

1Make sure the tub is empty. Do not load anything in the tub for this test.

2 Press the Power button.

3Press and hold the Spin and Soil buttons simultaneously until an appears in the display.

Display

Information

Initial test

Previous test result was good.

Previous test was ended with an error.

NOTE

•• is displayed first, and , or is displayed.

••The indication is different for each model.

4Press the Start/Pause button.

The washer will start the test, which will last about 3 minutes. The test automatically checks the water inlet hoses and the drain hose.

5Check the display for results.

If error code is displayed, refer to the following guide.

Error Code	Solution
	Fully open the water faucets.
	Straighten out any kinks in the inlet
	hoses and make sure the hoses are
	not pinned against the wall or under
	the washer.
	Straighten out any kinks in the drain
	hose and make sure the hose is not
	pinned against the wall or under the
	washer. Remove and flush out the
	drain hose to remove clogs. Adjust
	or repair the drain. Maximum drain
	height is 96 inches.

6 End of cycle.

At the end of the test cycle, or will display. The test cycle will end and the washer will shut off automatically after a short delay.

			OPERATION 15
OPERATION		4	Select a cycle.
Using the Washer			Turn the cycle selector knob or press the cycle
			buttons repeatedly until the desired cycle is
			selected. The preset wash temperature, spin
	WARNING		speed, soil level and option settings for that cycle
			are shown.
			••Pressing the Start/Pause button without
••To reduce the risk of fire, electric shock, or injury
			selecting a cycle will cause the Normal cycle to
	to persons, read the SAFETY INSTRUCTIONS		begin immediately.
	before operating this appliance.
		5	Adjust settings.
1 Sort laundry and load the washer.			Default settings for the selected cycle can now be
			changed, if desired, using the cycle modifier and

	Sort laundry by fabric type, soil level, color and	option buttons.
	load size, as needed. Open the lid (door) and load
	items into the washer.

2Add cleaning products.

Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate dispensers.

3Turn on the washer.

Press the Power button to turn on the washer. The lights above the cycle buttons will illuminate and a chime will sound.

NOTE

••Not all modifiers and options are available on all cycles. A different chime sounds and the LED does not light up if the selection is not allowed.

6Begin cycle.

Press the Start/Pause button to begin the cycle.

The lid (door) locks, and the washer agitates briefly without water to measure the weight of the load.

7Additional garments can be added to the tub while the Add Garment light is on.

The Add Garment light illuminates near the beginning of the wash cycle to indicate when

it is safe to add items to the load. Press the Start/Pause button to pause the cycle and add garments to the load. Press the Start/Pause button to resume the cycle.

NOTE

••Adding items after the Add Garment light turns off may result in poor wash performance.

8End of cycle.

When the cycle is finished, a melody sounds.

Immediately remove the clothing from the washer to reduce wrinkling.

••If the washer includes lint filters, remember to check them after every 2 to 3 loads.

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16 OPERATION

Loading the Washer

CAUTION

••The washer can be fully loaded, but the tub should not be tightly packed with items. The lid (door) of the washer should close easily.

••Use the Bedding cycle for buoyant or nonabsorbent items such as pillows or comforters. Failure to follow this caution can result in leakage.

••Check and empty pockets. Paper clips, coins, matches, etc. can damage clothing and the washer.

••Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.

••Pretreat heavily stained areas for best results.

••Combine large and small items in a load. Load large items first. Large items should not be more than half of total load.

••Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

••The washer can be fully loaded, but the tub should not be tightly packed with items. The lid (door) of the washer must close easily.

••Do not wash single small items. Add 1-2 similar items to the load to prevent an out-of-balance load.

••Do not wash/spin waterproof items. Washing raincoats or sleeping bags may result in abnormal vibration or may cause the load to bounce, which could damage the tub.

••Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the tub, and brassiere hooks can damage other items or the tub.

••Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.

••The washer will not fill or operate with the lid (door) open.

••Use the Bedding cycle for large or bulky items such as poly-filled jackets, comforters, pillows, etc. These items may not be as absorbent as other laundry items and should be sorted into a separate wash load for optimal results.

••Bulky items should be placed as far down in the tub as possible for optimal results. Always place buoyant items at the bottom of the tub. The washer will automatically detect the load size. Because of the high efficiency wash system, the water level may not completely cover the load.

••Do not overload the tub. Clothes should fit loosely in the tub under the maximum fill line. Loading clothes over the fill line may result in damage to clothing and the washer.

-Load clothes loosely, and do not overfill the tub.

Clothes need room to circulate in order to get clean.

-Do not press down on items while stacking them in the tub.

Maximum fillline

••For best performance, load clothes as shown.

This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https://us.smartthinq. com/images/pdfmanual/CW_TL_TD_PRO2_ MFL68267044_EN.pdf

••Sorting Laundry

••Adding Cleaning Products

••Control Panel

••Wash Cycles

••Cycle Guide

••Cycle Modifier Buttons

••Option Buttons

SMART FUNCTIONS 17

SMART FUNCTIONS

LG SmartThinQ Application

The LG SmartThinQ application allows you to communicate with the appliance using a smartphone.

Before Using LG SmartThinQ

••For appliances with the or logo

1Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.

••If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.

2Turn off the Mobile data or Cellular Data on your smartphone.

3 Connect your smartphone to the wireless router.

NOTE

••To verify the Wi-Fi connection, check that Wi-Fi icon on the control panel is lit.

••The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

••LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

••The surrounding wireless environment can make the wireless network service run slowly.

••If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

••The network connection may not work properly depending on the Internet service provider.

••The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

••If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

••If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.

••The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

••Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

••If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.

Installing the LG SmartThinQ

Application

Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.

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18 SMART FUNCTIONS

LG SmartThinQ Application Features

••For appliances with the or logo

Washer Cycle (Remote Start, Downloaded)

Set or download any preferred cycle and operate by remote control.

Tub Clean Coach

This function shows how many cycles remain before it is time to run the Tub Clean cycle.

Smart Diagnosis™

This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

Energy Monitoring

The washer energy usage is affected by the cycles and options so you may see some changes in energy usage from one cycle to another.

Push Alerts

When the cycle is complete or the appliance has problems, you have the option of receiving push notifications on a smart phone.

Settings

Set the product nickname and delete product.

NOTE

••If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG SmartThinQ application and register it again.

••This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Using Washer Cycle

Remote Start

Use a smart phone to control the appliance remotely or check to see how much time is left in the cycle.

Using Remote Start

1 Press the Power button.

2 Load the laundry.

3Press and hold Remote Start button for 3 seconds to enable the Remote Start function.

4Start a cycle from the LG SmartThinQ application on your smart phone.

NOTE

••Once the Remote Start mode is enabled, you can start a cycle from the LG SmartThinQ smartphone application. If the cycle is not started, the machine will wait to start the cycle until it is turned off remotely from the application or the Remote Start mode is disabled.

••When Remote Start is turned on, the door is automatically locked.

Disabling Remote Start

When the Remote Start is activated, press and hold the Remote Start button for 3 seconds.

Downloaded

Download new and specialized cycles that are not included in the standard cycles on the appliance.

Appliances that have been successfully registered can download a variety of specialty cycles specific to the appliance.

Only one cycle can be stored on the appliance at a time.

Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.

SMART FUNCTIONS 19

Wireless LAN Module Specifications

FCC RF Radiation Exposure Statement

	Model	LCW-004
	Frequency Range	2412 - 2462 MHz
		IEEE 802.11 b : 22.44 dBm
	Output Power	IEEE 802.11 g : 24.68 dBm
	(Max)
		IEEE 802.11 n : 24.11 dBm

FCC Notice (For transmitter module contained in this product)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

••Reorient or relocate the receiving antenna.

••Increase the separation between the equipment and the receiver.

Industry Canada Statement (For transmitter module contained in this product)

This device complies with Industry Canada’s applicable licence-exempt RSSs. Operation is subject to the following two conditions:

1)This device may not cause interference; and

2)This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

••Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

••Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1)This device may not cause harmful interference and

2)This device must accept any interference received, including interference that may cause undesired operation of the device.

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE

••THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [e-mail]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

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20 SMART FUNCTIONS

Smart Diagnosis™ Function

Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application.

NOTE

••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power

button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™.

••For best results, do not move the phone while the tones are being transmitted.

••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

••The Smart Diagnosis™ function depends on the local call quality.

••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction.

Smart Diagnosis™ through the Customer Information Center

••For appliances with the or logo

This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

1Call the LG Electronics Customer Information Center at:

(LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623

2When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons.

3 Press and hold Temp. button for three seconds.

4Keep the phone in place until the tone transmission has finished.

••For best results, do not move the phone while the tones are being transmitted.

••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

5Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.

LG SmartThinQ Smart Diagnosis™

••For appliances with the or logo

Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.

Follow the instructions in the LG SmartThinQ application to perform a Smart Diagnosis using your smartphone.

NOTE

••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power

button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™.

MAINTENANCE 21

MAINTENANCE

WARNING

To reduce the risk of fire, electric shock, or injury to persons, read this entire owner's manual, including the Important Safety Instructions, before operating this washer.

••Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

••Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration or damage to the machine, or may cause a fire.

••Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel-do not contact the following parts while the appliance is energized. : pump, motor, noise filter cover, and heater (on applicable models).

Regular Cleaning

Care After Wash

After the cycle is finished, wipe the lid (door) and the inside of the lid (door) seal to remove any moisture.

••Leave the lid (door) open to dry the tub interior.

••Wipe the body of the washer with a dry cloth to remove any moisture.

Cleaning the Exterior

Proper care of your washer can extend its life.

Lid (Door):

Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

Exterior:

••Immediately wipe off any spills.

••Wipe with a damp cloth.

••Do not touch the surface or the display with sharp objects.

Care and Cleaning of the Interior

••Use a towel or soft cloth to wipe around the washer lid (door) opening and lid (door) glass.

••Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.

••Run the Tub Clean cycle once a month, or more often if needed, to remove detergent buildup and other residue.

Cleaning the Tub

Over time, residue may build up in the tub, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor. Run the cycle more often under heavy use conditions or if odor is already present.

1 Remove any clothing from the tub.

2 Add cleaning agents.

	Cleaner	Instructions
	Tub cleaner	Follow manufacturer’s
	Lime scale remover	recommendations.
	Liquid chlorine	Add to main wash liquid
	bleach	detergent dispenser.
	Powdered cleaner	Follow manufacturer’s
		recommendations.
	Cleaning tablets	Place directly into washer tub.

••For other tub cleaning products, follow the cleaner manufacturer’s instructions and recommendations.

••Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the tub after cleaning.

3Close the lid (door) and press the Power button to turn the washer on.

4Turn the knob or press the cycle buttons to select the Tub Clean cycle then press the Start/Pause button to begin the cycle.

5After the cycle ends, open the lid (door) and allow the tub interior to dry completely.

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22 MAINTENANCE

NOTE

••Never load laundry while using Tub Clean. The laundry may be damaged or contaminated with cleaning products. Make sure to run the Tub Clean cycle only when the tub is empty.

••Leave the lid (door) open after finishing the laundry, to keep the tub clean.

••Tub Clean should be repeated monthly.

••If mildew or musty smell already exists, run Tub Clean once a week for three consecutive weeks.

••Do not exceed the manufacturer's recommended amount when adding bleach or powdered cleaners. Powdered cleaner may remain in the tub after cleaning.

Removing Mineral Buildup

In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.

••Use a descaler, such as Washer Magic®, to remove visible mineral buildup on the washer tub.

••After descaling, always run the Tub Clean cycle before washing clothing.

••Mineral scale and other spots may be removed from the stainless steel tub using a soft cloth soaked in stainless steel cleaner.

••Do not use steel wool or abrasive cleaners.

Leaving the Lid (Door) Open

••If the washer will not be used for several days, leave the lid (door) open overnight to allow the tub to dry.

Cleaning the Dispenser Drawer

Detergent and fabric softener may build up in the dispenser drawer. Remove the drawer and inserts and check for buildup once or twice a month.

1Remove the drawer by pulling it straight out until it stops. Lift up on the front of the drawer and pull it completely out.

2 Remove the inserts from the two compartments.

3Clean the inserts and drawer with warm water.

••Use a soft cloth or brush for cleaning and to remove any residue.

WARNING

••Do not spray water inside the washer. Doing so may cause fire or electric shock.

4Wipe off any moisture with a dry towel or cloth after cleaning.

5To clean the drawer opening, use a small, nonmetal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

6Return the inserts to the proper compartments and replace the drawer.

••Set the drawer into the opening at an angle, then lower it and slide it into place.

NOTE

••If you use a descaler or tub cleaner during the Tub Clean cycle, use the Rinse+Spin option to rinse the washer tub before running your next wash cycle.

					MAINTENANCE 23
	Cleaning the Bleach Dispenser	Cleaning the Water Inlet
	Check for buildup and clean the cover once or twice	Filters
	Bleach may build up on the bleach dispenser cover.
	a month.	If the washer does not fill properly, an error message
		will show on the display. The inlet valve filter screens
	Type 1	could be plugged by hard water scale, sediment in
		the water supply, or other debris.
	Remove the cover from the bleach dispenser. Clean
	the cover and the opening with warm water.				CAUTION
	Type 2
		••The inlet screens protect the delicate parts of
	The cover cannot be separated from the dispenser.			the inlet valve from being damaged by particles
				that could enter the valves with the water supply.
	Clean the cover using a brush and warm water.
				Operating the washer with these filters removed
				could cause a valve to stick open resulting in
				flooding and/or property damage.
		••Do not use the washer without the inlet filters. If
				you use the washer without the inlet filters it will
				cause leaks and malfunction.
		••If you use the washer in an area with hard water,
				the inlet filter may clog due to lime buildup.
		1		Turn off both water faucets completely.
		2		Unscrew the hot and cold water hoses from
				the back of the washer.
		3		Carefully remove the filters from the water
				valves.
		4		Remove foreign objects and soak the filters in
				white vinegar or a lime scale remover.
				If using a lime scale remover, follow the
				manufacturer’s instructions. Be careful not to
				damage the filters while cleaning them.
		5		Rinse filters thoroughly and press them back
				into place.
		6		Flush then reattach the water hoses.
				Before reattaching the hoses, flush the hoses and
				water lines by running several gallons of water
				into a bucket or drain, preferably with the faucets
				wide open for maximum flow.
		NOTE
		••An			message may blink on the display when
		the water pressure is low or an inlet filter is clogged
		with dirt. Clean the inlet filter.

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24 MAINTENANCE

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.

Make sure the tub is empty before following these steps.

1 Turn off the water supply.

2Disconnect hoses from water supply and drain water from hoses.

When the Water Line is Frozen

1Turn off the faucets connected with the water lines.

2Pour hot water on the frozen faucets to thaw the water lines and remove water lines.

3	Immerse the water lines in hot water to thaw
	them.

4Connect the water lines with the water inlets of the washer and with the faucets.

See Connecting the Water Lines for details.

5 Turn on the faucets.

6 Press the Power button.

3Plug the power cord into a properly grounded electrical outlet.

4Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid (door). Never use automotive antifreeze.

5	Press the Power button, then select Spin.
6	Press the Start/Pause button to start the drain
	pump.

7Allow the drain pump to run for one minute, then press the Power button to shut off the washer. This will expel some of the antifreeze, leaving enough to protect the washer from damage.

8Unplug the power cord, dry the tub interior with a soft cloth, and close the lid (door).

9Store the washer in an upright position.

10Remove the inserts from the dispenser. Drain any water in the compartments and let them dry.

11To remove the antifreeze from the washer after storage, run a complete Speed Wash cycle using detergent.

••Do not add laundry to this cycle.

7Press Special Care button repeatedly to select the Rinse+Spin cycle.

8Press the Start/Pause button. Verify the water fills properly.

When the Drain Line is Frozen

1Pour hot water in the washer tub and close the lid. Wait for 1-2 hours.

2 Press the Power button after thawing.

3Press Special Care button repeatedly to select the Rinse+Spin cycle.

4Press the Start/Pause button. Check to make sure the water drains.

TROUBLESHOOTING 25

TROUBLESHOOTING

Before Calling for Service

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.

Noises You Might Hear

	Noise	Possible Cause	Solutions
	Clicking	Lid (Door) lock relays when the lid (door)	••Normal Operation
		locks and unlocks.
	Spraying or Hissing	Water spraying or circulating during the	••Normal Operation
		cycle.
	Humming or	Drain pump is pumping water from the	••Normal Operation
	Gurgling	washer at times during a cycle.
		A liquid in the balance ring around
	Water sloshing	the wash basket helps the basket spin	••Normal Operation
		smoothly.
		The washer adapts to the load size and
		type to add more water to the cycle as
	Water being added	needed.
		The wash load may be unbalanced.
	after the washer	If the washer senses that the load is	••Normal Operation
	has already begun
		unbalanced, it will stop and refill to
	to operate	redistribute the load.
		The washer may be diluting laundry
		additives to add to the wash load.
	Rattling and	Foreign objects, such as keys, coins, or	••Stop washer, check tub and drain filter for
			foreign objects. If noise continues after
	clanking noise	safety pins may be in tub or pump.
			washer is restarted, call for service.
		Heavy wash loads may produce a	••This is normal. If sound continues, washer
			is probably out of balance. Stop and
		thumping sound.
	Thumping sound		redistribute wash load.
		Wash load may be out of balance.	••Pause the cycle and redistribute the load
			after the lid (door) unlocks.
		Packaging materials were not removed.	••See Unpacking and Removing Shipping
			Material in the Installation section.
		Wash load may be unevenly distributed in	••Pause the cycle and redistribute the load
		the drum.	after the lid (door) unlocks.
	Vibrating noise	Not all leveling feet are resting firmly and	••See Leveling the Appliance in the
		evenly on the floor.	Installation section.
		Floor not rigid enough.	••Make sure that the floor is solid and does
			not flex. See Flooring in the Installation
			section.
	Squeaking noise	Packaging materials were not removed.	••See Unpacking and Removing Shipping
			Material in the Installation section.
		Plumbing in the home moves or flexes	••Water hammer is not caused by a defect in
	Banging noise		the washer. Install water hammer arrestors
		when the water valves in the washer shut	(purchased separately at hardware or home
	when washer is	off.	improvement store) between the fill hose
	filling with water		and the washer for best results.
	(Water Hammer)
		Household water supply pressure is very	••Adjust household water supply regulator to
		high.	a lower pressure or contact a plumber.

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26 TROUBLESHOOTING

Operation

	Problem	Possible Cause	Solutions
			••Check hoses and connectors for leaks, cracks
		Hoses are not connected correctly.	and splits.
			••Check and tighten hose connections.
			••The washer pumps out water very rapidly. Check
			for water backing up out of the drain pipe during
		House drain pipes are clogged.	drain. If water is seen coming out of the drain,
			check for proper drain hose installation and check
			for restrictions in the drain. Contact a plumber to
			repair drain pipe.
			••Tie drain hose to inlet hose or standpipe to
		Drain hose has come out of drain	prevent it from coming out during drain. For
			smaller drain pipes, insert the drain hose into the
		connector or is not inserted far
			pipe as far as the drain hose flange. For larger
		enough.
			drain pipes, insert the drain hose into the pipe 1-2
			inches past the flange.
	Water leaking		••Use the Bedding cycle for large or bulky items.
			Use extra care and never wash more that half a
		A large item such as a pillow or	load of items that float, such as pillows.
		blanket is above the top of the tub.	••Stop the washer and check the load. Make sure
			the load does not crest above the top edge of the
			tub.
			••Oversudsing may create leaks, and may be
			caused by the type and amount of detergent
			used. High-Efficiency detergent is the only
			detergent recommended. The normal amount
		Oversudsing of detergent.	of detergent to use is 1/4 to 1/2 of the maximum
			amount recommended by the detergent
			manufacturer. Always reduce the amount of
			detergent if the load is small or lightly soiled, or
			if the water is very soft. Never use more than
			the maximum amount recommended by the
			detergent manufacturer.
	Water leaks every	Hoses are not installed correctly.	••Check all fill and drain hose connections to
	load.		ensure that they are tight and secure.
			••HE detergents are formulated specifically for
			High-Efficiency washers and contain suds-
		Too much detergent or incorrect	reducing agents. Only use detergent with the
	Excessive sudsing		High-Efficiency (HE) logo.
		detergent.	••For detergent quantities refer to the Detergent
			Use section. If sudsing or detergent residue
			continue to be an issue, add an extra rinse.
		Power cord is not properly plugged	••Make sure that the plug is plugged securely into a
		in.	grounded, 3-prong, 120-VAC, 60 Hz outlet.
	Washer will not turn	House fuse is blown, circuit breaker	••Reset circuit breaker or replace fuse. Do not
	on.		increase fuse capacity. If the problem is a
		has tripped, or power outage has	circuit overload, have it corrected by a qualified
		occurred.
			electrician.

		TROUBLESHOOTING 27
Problem	Possible Cause	Solutions
	The washer automatically adjusts	••This is normal. The washer adjusts cycle time
Wash cycle time is	the wash time for the amount of	automatically to provide optimal results for the
longer than usual.	laundry, water pressure and other	selected cycle. The time remaining shown in the
	operating conditions.	display is only an estimate. Actual time may vary.
		••Make sure that detergent and additives are put
	Detergent compartments clogged	into the correct dispenser compartments. For
		all detergent types, always make sure that the
	from incorrect filling.
		dispenser drawer is fully closed before the start of
		the cycle.
		••Make sure that the suggested amount of
		detergent is used per the manufacturer’s
		recommendations. You may also dilute the
		detergent with water to the maximum fill line on
		the compartment to avoid clogging. Use only HE
Incomplete or	Too much detergent used.	(High-Efficiency) detergent.
no dispensing of		NOTE: Always use as little detergent as
detergent		possible. High-Efficiency washers need very little
		detergent to achieve optimum results. Using too
		much detergent will cause poor wash and rinse
		performance and may contribute to odors in
		washer.
	Insufficient water supply.	••Make sure that both hot and cold water faucets
		are turned on all the way.
		••It is normal for a small amount of detergent to
	Normal residue.	remain in the dispenser. If this residue builds up it
		can interfere with normal dispensing of products.
		Refer to the cleaning instructions.
	Control panel has powered off due	••This is normal. Press the Power button to turn
	to inactivity.	the washer on.
	Washer is unplugged.	••Make sure cord is plugged securely into a
		working outlet.
	Water supply is turned off.	••Turn both hot and cold faucets fully on.
	Controls are not set properly.	••Make sure the cycle was set correctly, close the
		lid (door) and press the Start/Pause button.
		••The washer will not operate if the lid (door) is
	Lid (Door) is open.	open. Close the lid (door) and make sure that
		nothing is caught under the lid (door) preventing it
		from closing completely.
		••Check house circuit breakers/fuses. Replace
Washer will not	Circuit breaker/fuse is tripped/	fuses or reset breaker. The washer should be
		on a dedicated branch circuit. The washer will
operate.	blown.	resume the cycle where it stopped once power is
		restored.
	Control needs to be reset.	••Press the Power button, then re-select the
		desired cycle and press the Start/Pause button.
		••Press the Power button then re-select the
	Start/Pause was not pressed after a	desired cycle and press the Start/Pause button.
	cycle was set.	The washer will shut off if the Start/Pause button
		is not pressed within 60 minutes.
	Extremely low water pressure.	••Check another faucet in the house to make sure
		that household water pressure is adequate.
		••If the washer has been exposed to temperatures
	Washer is too cold.	below freezing for an extended period of time,
		allow it to warm up before pressing the Power
		button. Otherwise, the display will not come on.

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28 TROUBLESHOOTING

	Problem	Possible Cause	Solutions
		Filter clogged.	••Make sure the inlet filters on the fill valves are not
			clogged. Refer to the filter cleaning instructions.
		Inlet hoses may be kinked.	••Check that inlet hoses are not kinked or clogged.
		Energy efficiency	••This is a High-Efficiency (HE) washer. As a result,
			the water level settings for this washer may be
			different than for conventional washers.
	Washer is not filling	Insufficient water supply	••Make sure that both hot and cold water faucets
	properly.		are turned on all the way.
			••The washer will not operate if the lid (door) is
		The washer lid (door) is open.	open. Close the lid (door) and make sure that
			nothing is caught under the lid (door) preventing it
			from closing completely.
		Water level is too low.	••The water will not normally cover the clothes.
			The fill level is optimized for the wash motion to
			achieve the best wash performance.
		Drain hose is kinked, pinched, or	••Make sure the drain hose is free of clogs, kinks,
			etc., and is not pinched behind or under the
	Water in the washer	clogged.
			washer.
	does not drain or
		Drain discharge is more than 96	••Move the end of the drain hose so it’s lower
	drains slowly.
		inches (2.4 m) above bottom of	than 96 inches (2.4 m) above the bottom of the
		washer.	washer.
		Bleach dispenser cover is not	••Make sure that the bleach cover is properly
			installed and snapped into place before the
		properly installed.
			beginning of the cycle.
	Bleach does not
			••Lift out the bleach dispenser cover and clean out
	dispense	Bleach dispenser is dirty or
			the reservoir. Lint and other foreign debris that
		clogged.	collects in the inside the dispenser may prevent
			proper dispensing of the bleach.
		Bleach dispenser filled for future	••You cannot store bleach in the dispenser for
			future use. The bleach will be dispensed every
		load.
			load.
	Premature		••Overfilling the bleach dispenser will cause the
	dispensing of		bleach to dispense immediately, which will
	bleach	Overfilling the bleach dispenser.	damage the laundry or the washer. Always
			measure bleach, but never fill above the max line
			on the dispenser. A half cup of bleach is sufficient
			for most loads. Never use more than 1 cup of
			bleach.

			TROUBLESHOOTING 29
	Performance
	Problem	Possible Cause	Solutions
		Washer not unloaded promptly.	••Always remove items from the washer as soon as
			the cycle is complete.
	Wrinkling	Washer overloaded.	••The washer can be fully loaded, but the tub
			should not be tightly packed with items. The lid
			(door) of the washer should close easily.
		Hot and cold water inlet hoses are	••Hot water rinse can set wrinkles in garments.
		reversed.	Check the inlet hose connections.
			••Dispenser compartment is overfilled causing
			bleach or softener to dispense immediately.
		Bleach or softener dispensed too	Always measure bleach to prevent overfilling one
			cup maximum.
		soon.
			••Dispenser drawer closed too quickly causing
			softener to dispense immediately.
		Bleach or softener was added	••Always use the dispensers to ensure that laundry
	Staining		produdcts are properly dispensed at the right time
		directly to the wash load in the tub.
			in the cycle.
		Washer was not unloaded promptly.	••Always remove items from the washer as soon as
			possible after the cycle is complete.
			••Always wash dark colors separately from light
		Clothes were not properly sorted.	colors and whites to prevent discoloration.
			••Never wash heavily soiled items with lightly soiled
			items.
			••Heavier soils and tougher stains may require
		Proper options not selected.	extra cleaning power. Select the Soak or Stain
			Care feature to boost the cleaning power of the
	Poor stain removal		selected cycle.
			••Articles that have previously been washed may
		Previously set stains.	have stains that have been set. These stains
			may be difficult to remove and may require hand
			washing or pre-treating to aid in stain removal.
		Incorrect or too much detergent has	••Use only High-Efficiency (HE) detergent in
	Musty or mildewy	been used.	accordance with the manufacturer’s instructions.
	odor in washer	Inside of tub was not cleaned	••Run the Tub Clean cycle regularly.
		properly.

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30 TROUBLESHOOTING

Wi-Fi

	Problem	Possible Cause	Solutions
		The password for the Wi-Fi	••Delete your home Wi-Fi network and begin the
		network was entered incorrectly.	registration process again.
		Mobile data for your smartphone	••Turn off the Mobile data on your smartphone
		is turned on.	before registering the appliance.
		The wireless network name (SSID)	••The wireless network name (SSID) should be a
		is set incorrectly.	combination of English letters and numbers. (Do
	Trouble connecting		not use special characters.)
	appliance and		••Only a 2.4 GHz router frequency is supported.
	smartphone to Wi-Fi	The router frequency is not 2.4	Set the wireless router to 2.4 GHz and connect
	network		the appliance to the wireless router. To check the
		GHz.
			router frequency, check with your Internet service
			provider or the router manufacturer.
			••If the appliance is too far from the router, the
		The distance between the	signal may be weak and the connection may not
			be configured correctly. Move the router closer
		appliance and the router is too far.
			to the appliance or purchase and install a Wi-Fi
			repeater.