TROUBLESHOOTING
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FAQs: Frequently Asked Questions
Q: Why does my washer make loud banging noises while it is lling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called
water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors
can be purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: • The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then press and
hold the button that has "*Control Lock" on or under it for three seconds.
• Power or Signal is off.
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Q:
A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing
Where should I pour my OxiClean™ or other powdered laundry products when doing my
laundry?
the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe
bleach should be put directly into the tub. These products can be put in the empty tub before loading
or on top of the laundry after loading the machine.
28 TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise Possible Cause Solutions
Spraying or Hissing
Humming or Gurgling
Water sloshing
Water being added after
the washer has already
begun to operate
Rattling and clanking
noise
Thumping sound
Vibrating noise
Squeaking noise
Banging noise when
washer is lling with
water (Water Hammer)
Water spraying or circulating
during the cycle.
Drain pump is pumping water from
the washer at times during a cycle.
A liquid in the balance ring around
the wash basket helps the basket
spin smoothly.
The washer adapts to the load size
and type to add more water to the
cycle as needed.
The wash load may be
unbalanced. If the washer senses
that the load is unbalanced, it will
stop and rell to redistribute the
load.
The washer may be diluting
laundry additives to add to the
wash load.
Foreign objects, such as keys,
coins, or safety pins may be in
drum or pump.
Heavy wash loads may produce a
thumping sound.
Wash load may be out of balance. • Pause the cycle and redistribute the load.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are resting
rmly and evenly on the oor.
Floor not rigid enough.
Packaging materials were not
removed.
Plumbing in the home moves or
exes when the water valves in
the washer shut off.
Household water supply pressure
is very high.
• Normal Operation
• Normal Operation
• Normal Operation
• Normal Operation
• Stop washer, check drum and drain lter
for foreign objects. If noise continues after
washer is restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• See the Unpacking and Removing Shipping
Bolts information in the Installation section.
• Pause the cycle and redistribute the load.
• See Leveling the Washer in the Installation
section.
• Make sure that the oor is solid and does
not ex. See the Flooring in the Installation
section.
• See the Unpacking and Removing Shipping
Bolts information in the Installation section.
• Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the ll hose and
the washer for best results.
• Adjust household water supply regulator to a
lower pressure or contact a plumber.
Operation
29TROUBLESHOOTING
Problem Possible Cause Solutions
Inlet hose connection is loose at
faucet or washer.
House drain pipes are clogged.
Drain hose has come out of drain
or is not inserted far enough.
Water leaking
A large item such as a pillow or
blanket is above the top of the
drum.
Oversudsing of detergent.
Water leaks every load Hoses not installed correctly.
Washer will not drain
water
Excessive sudsing
Washer will not turn on
Kinked drain hose. • Ensure that the drain hose is not kinked.
Drain located unproperly.
Too much detergent or incorrect
detergent.
Power cord is not properly
plugged in.
House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
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• Check hoses for leaks, cracks and splits.
• Check and tighten hose connections.
• The washer pumps out water very rapidly.
Check for water backing up out of the drain
pipe during drain. If water is seen coming
out of the drain, check for proper drain hose
installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
• Tie drain hose to inlet hose or standpipe to
prevent it from coming out during drain. For
smaller drain pipes, insert the drain hose into
the pipe as far as the drain hose ange. For
larger drain pipes, insert the drain hose into
the pipe 1-2 inches past the ange.
• Use the Bedding cycle for large or bulky
items. Use extra care and never wash more
than half a load of items that oat, such as
pillows.
• Stop the washer and check the load. Make
sure the load does not crest above the top
edge of the drum.
• Oversudsing may create leaks, and may be
caused by the type and amount of detergent
used. High-Efciency detergent is the
only detergent recommended. The normal
amount of detergent to use is 1/4 to 1/2 of
the maximum amount recommended by the
detergent manufacturer.
• See Connecting the Water Lines to reinstall
hoses. Replace damaged hoses.
• Make sure that the drain hose is no more
than 5 ft. (1.5 m) away from the washer.
• HE detergents are formulated specically for
High-Efciency washers and contain suds-
reducing agents. Only use detergent with the
High-Efciency (HE) logo.
• Make sure that the plug is plugged securely
into a grounded, 3-prong, 120 VAC, 60 Hz
outlet.
• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If the problem
is a circuit overload, have it corrected by a
qualied electrician.
30 TROUBLESHOOTING
Problem Possible Cause Solutions
Wash cycle time is longer
than usual
Bleach does not
dispense
Premature dispensing of
bleach
Incomplete or no
dispensing of detergent
Washer will not operate
The washer automatically adjusts
the wash time for the amount of
laundry, water pressure and other
operating conditions.
Bleach dispenser cover is not
properly installed.
Bleach dispenser is dirty or
clogged.
Bleach dispenser lled for future
load.
Detergent compartments clogged
from incorrect lling.
Too much detergent used.
Insufcient water supply.
Normal residue.
Control panel has powered off due
to inactivity.
Washer is unplugged.
Water supply is turned off. • Turn both hot and cold faucets fully on.
Controls are not set properly.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for
the selected cycle. The time remaining shown
in the display is only an estimate. Actual time
may vary.
• Make sure that the bleach cover is properly
installed and snapped into place before the
beginning of the cycle.
• Lift out the bleach dispenser cover and clean
out the reservoir. Lint and other foreign debris
that collects inside the dispenser may prevent
proper dispensing of the bleach.
• You cannot store bleach in the dispenser
for future use. The bleach will be dispensed
every load.
• Make sure that detergent and additives are
put into the correct dispenser compartments.
For all detergent types, always make sure
that the dispenser drawer is fully closed
before the start of the cycle.
• Make sure that the suggested amount of
detergent is used per the manufacturer’s
recommendations. You may also dilute the
detergent with water to the maximum ll line
on the compartment to avoid clogging. Use
only HE (High-Efciency) detergent.
• NOTE: Always use as little detergent as
possible. High-Efciency washers need
very little detergent to achieve optimum
results. Using too much detergent will cause
poor wash and rinse performance and may
contribute to odors in washer.
• Make sure that both hot and cold water
faucets are turned on all the way.
• It is normal for a small amount of detergent to
remain in the dispenser. If this residue builds
up it can interfere with normal dispensing of
products. Refer to the cleaning instructions.
• This is normal. Press the Power button to
turn the washer on.
• Make sure cord is plugged securely into a
working outlet.
• Make sure the cycle was set correctly, close
the lid and press the Start/Pause button.
Problem Possible Cause Solutions
Washer will not operate
Lid is open.
Circuit breaker/fuse is tripped/
blown.
Control needs to be reset.
Start/Pause was not pressed after
a cycle was set.
Extremely low water pressure.
Washer is too cold.
• The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
• Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be
on a dedicated branch circuit.
• Press the Power button, then re-select the
desired cycle and press the Start/Pause
button.
• Press the Power button then re-select the
desired cycle and press the Start/Pause
button. The washer will shut off if the Start/
Pause button is not pressed within 60
minutes.
• Check another faucet in the house to make
sure that household water pressure is
adequate.
• If the washer has been exposed to
temperatures below freezing for an extended
period of time, allow it to warm up before
pressing the Power button.
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ENGLISH
Washer not lling
properly
Water level is too low/
No water is visible in the
drum
Filter clogged.
Inlet hoses may be kinked.
Energy efciency.
Insufcient water supply.
The washer lid is open.
Energy efciency
• Otherwise, the display will not come on.
• Make sure the inlet lters on the ll valves
are not clogged. Refer to the lter cleaning
instructions.
• Check that inlet hoses are not kinked or
clogged.
• This is an High-Efciency (HE) washer.
As a result, the water level settings for this
washer may be different than for conventional
washers.
• Make sure that both hot and cold water
faucets are turned on all the way.
• The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
• This is an High-Efciency (HE) washer. As a
result, the water level settings for this washer
may be different than on your previous
washer. The water will not normally cover
the clothes. The ll level is optimized for
the wash motion to achieve the best wash
performance.
32 TROUBLESHOOTING
Performance
Problem Possible Cause Solutions
Wrinkling
Staining
Poor stain removal
Odor
Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are
reversed.
Bleach or softener dispensed too
soon.
Bleach or softener was added
directly to the wash load in the
drum.
Washer was not unloaded
promptly.
Clothes were not properly sorted.
Proper options not selected.
Previously set stains.
Some odor is caused by the
rubber attached to the washing
machine.
If the rubber door gasket and
door seal area are not cleaned
regularly, odors can occur from
mold or foreign substances.
Odors can occur if foreign
substances are left in the drainage
pump lter.
• Always remove items from the washer as
soon as the cycle is complete.
• The washer can be fully loaded, but the drum
should not be tightly packed with items. The
lid of the washer should close easily.
• Hot water rinse can set wrinkles in garments.
Check the inlet hose connections.
• Dispenser compartment is overlled causing
bleach or softener to dispense immediately.
Always measure bleach to prevent overlling
- one cup maximum. Dispenser drawer
closed too quickly causing softener to
dispense immediately.
• Always use the dispensers to ensure that
laundry products are properly dispensed at
the right time in the cycle.
• Always remove items from the washer as
soon as possible after the cycle is complete.
• Always wash dark colors separately from light
colors and whites to prevent discoloration.
Never wash heavily soiled items with lightly
soiled items.
• Heavier soils and tougher stains may require
extra cleaning power. Select the Heavy
feature to boost the cleaning power of the
selected cycle.
• Articles that have previously been washed
may have stains that have been set. These
stains may be difcult to remove and may
require hand washing or pre-treating to aid in
stain removal.
• This odor is normal for new rubber and will
disappear after the machine has been run a
few times.
• Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
• Be sure to clean the drainage pump lter
regularly.
Problem Possible Cause Solutions
Odor
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water owing
back inside the washing machine).
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
(Dryer model only)
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
The password for the Wi-Fi
network was entered incorrectly.
Mobile data for your smartphone
is turned on.
The wireless network name (SSID)
is set incorrectly.
The router frequency is not 2.4
GHz.
The distance between the
appliance and the router is too far.
33TROUBLESHOOTING
• When installing the drainage hose, be sure that it
doesn’t become kinked or blocked.
• This is not a malfunction.
• The odor will disappear after a short while.
• Delete your home Wi-Fi network and begin the
registration process again.
• Turn off the Mobile data on your smartphone
before registering the appliance.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
• If the appliance is too far from the router, the
signal may be weak and the connection may not
be congured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
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34 TROUBLESHOOTING
Error Codes
Problem Possible Cause Solutions
Washer lls with water
slowly or not at all, or
The tub does not rotate
or
Water supply faucets are not fully
open.
Water line hoses are kinked,
pinched, or crushed.
Water inlet lters are clogged.
Water supply pressure to faucet or
house is too low.
Water supply connected with
leaklimiting hoses.
If the balance is not successful,
this error will be displayed.
The load is too small.
Heavy articles are mixed with
lighter items.
The load is out of balance.
• Make sure that the water faucets are fully
open.
• Make sure that the hoses are not kinked or
pinched. Be careful when moving the washer
during cleaning and maintenance.
• Clean the inlet lters. See the Maintenance
section.
• Check another faucet in the house to
make sure that household water pressure
is adequate and ow is not restricted.
Disconnect the inlet hose from the washer
and run a few gallons of water through the
hose to ush the water supply lines. If ow is
too low, contact a plumber to have the water
lines repaired.
• Hoses designed to limit leaks can trip falsely
and prevent the washer from lling. The use
of leaklimiting hoses is not recommended.
• The automatic attempt to rebalance the load
was not successful. The cycle has been
paused to allow the load to be manually
adjusted.
• Small loads may need additional items to be
added to allow the washer to balance the
loads.
• The load may have heavy items loaded with
lighter items. Always try to wash articles of
somewhat similar weight to allow the washer
to evenly distribute the weight of the load for
spinning.
• Manually redistribute the load if articles have
become tangled, preventing the automatic
distribution from working properly.
The door is not secured.
• Close and secure the door. If the message
keeps appearing, unplug the power cord and
call for service.
Problem Possible Cause Solutions
Water in the washer
drains slowly or not at
all and
Drain hose is kinked, pinched, or
clogged
Drain discharge is more than
96 inches (2.4 m) above bottom of
washer.
Control error.
Water level is too high due to a
faulty water valve.
The water level sensor is not
working correctly.
A motor error has occurred.
If the washing machine detects
too many suds, it displays this
error code and adds a Suds
Reducing cycle. This adds about
2 hours to the cycle time. If too
many suds are detected during
spinning, the washing machine
stops to help prevent leaking.
The water level too low or high
compared to the size of the load.
Inlet hose, drain hose or drain
pump frozen.
Control Lock is activated.
Tub Clean is activated or the
washer drum needs cleaning.
• Make sure the drain hose is free of clogs or
kinks, and is not pinched behind or under the
washer.
• The end of the drain hose should be no more
than 96 inches (2.4 m) above the bottom of
the washer.
• Unplug the washer and wait 60 seconds.
Reconnect power and try again. If the error
reappears, call for service.
• Close the water faucets, unplug the washer,
and call for service.
• Close the water faucets, unplug the washer,
and call for service.
• Allow the washer to stand for 30 minutes and
then restart the cycle. If the LE error code
persists, call for service.
• Do not add more than the manufacturer's
recommended amount of detergent.
• The water level sensor ir not working
correctly. Unplug the power cord and call for
service.
• See the Care in Cold Climates section for
instructions.
• This is not an error code. This code indicates
that the Control Lock is activated. Press and
hold Control Lock for 3 seconds.
• This is not an error code. This code indicates
that the Tub Clean is activated or needed.
Use the Tub Clean cycle to clean the washer
drum.
35TROUBLESHOOTING
ENGLISH
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