Lg WM3500CW Troubleshooting Guide

TROUBLESHOOTING

27TROUBLESHOOTING

FAQs: Frequently Asked Questions

Q: Why does my washer make loud banging noises while it is lling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum

amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: • The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then press and

hold the button that has "*Control Lock" on or under it for three seconds.

• Power or Signal is off.

ENGLISH

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

Where should I pour my OxiClean™ or other powdered laundry products when doing my

laundry?

the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe bleach should be put directly into the tub. These products can be put in the empty tub before loading or on top of the laundry after loading the machine.

28 TROUBLESHOOTING

Before Calling for Service

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.

Noises You Might Hear

Noise Possible Cause Solutions

Spraying or Hissing

Humming or Gurgling

Water sloshing

Water being added after the washer has already begun to operate

Rattling and clanking noise

Thumping sound

Vibrating noise

Squeaking noise

Banging noise when

washer is lling with

water (Water Hammer)

Water spraying or circulating during the cycle.

Drain pump is pumping water from the washer at times during a cycle.

A liquid in the balance ring around the wash basket helps the basket spin smoothly.

The washer adapts to the load size and type to add more water to the cycle as needed.

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will

stop and rell to redistribute the

load. The washer may be diluting

laundry additives to add to the wash load.

Foreign objects, such as keys,

coins, or safety pins may be in drum or pump.

Heavy wash loads may produce a thumping sound.

Wash load may be out of balance. • Pause the cycle and redistribute the load. Packaging materials were not

removed. Wash load may be unevenly

distributed in the drum. Not all leveling feet are resting

rmly and evenly on the oor.

Floor not rigid enough.

Packaging materials were not removed.

Plumbing in the home moves or

exes when the water valves in

the washer shut off.

Household water supply pressure is very high.

• Normal Operation

• Stop washer, check drum and drain lter for foreign objects. If noise continues after washer is restarted, call for service.

• This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load.

• See the Unpacking and Removing Shipping Bolts information in the Installation section.

• Pause the cycle and redistribute the load.

• See Leveling the Washer in the Installation section.

• Make sure that the oor is solid and does

not ex. See the Flooring in the Installation

section.

• See the Unpacking and Removing Shipping Bolts information in the Installation section.

• Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home

improvement store) between the ll hose and

the washer for best results.

• Adjust household water supply regulator to a lower pressure or contact a plumber.

Operation

29TROUBLESHOOTING

Problem Possible Cause Solutions

Inlet hose connection is loose at faucet or washer.

House drain pipes are clogged.

Drain hose has come out of drain or is not inserted far enough.

Water leaking

A large item such as a pillow or blanket is above the top of the drum.

Oversudsing of detergent.

Water leaks every load Hoses not installed correctly.

Washer will not drain water

Excessive sudsing

Washer will not turn on

Kinked drain hose. • Ensure that the drain hose is not kinked.

Drain located unproperly.

Too much detergent or incorrect detergent.

Power cord is not properly plugged in.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

ENGLISH

• Check hoses for leaks, cracks and splits.

• Check and tighten hose connections.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.

• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain. For smaller drain pipes, insert the drain hose into

the pipe as far as the drain hose ange. For

larger drain pipes, insert the drain hose into

the pipe 1-2 inches past the ange.

• Use the Bedding cycle for large or bulky items. Use extra care and never wash more

than half a load of items that oat, such as

pillows.

• Stop the washer and check the load. Make sure the load does not crest above the top edge of the drum.

• Oversudsing may create leaks, and may be caused by the type and amount of detergent

used. High-Efciency detergent is the

only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.

• See Connecting the Water Lines to reinstall hoses. Replace damaged hoses.

• Make sure that the drain hose is no more than 5 ft. (1.5 m) away from the washer.

• HE detergents are formulated specically for

High-Efciency washers and contain suds-

reducing agents. Only use detergent with the

High-Efciency (HE) logo.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120 VAC, 60 Hz outlet.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a

qualied electrician.

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