LG WD1411SBW User Manual

MFL69962014

RELEASING THIS DRAWING
WITHOUT PERMISSION LG
Electronics SHOULD BE
ACCUSED ACCORDING TO THE
LAWS AND COMPANY RULES.

WORK

14

SEC.

210

BRAND

LG

MODEL

WD1411SBW

P/NO.

MFL69962014

LANGUAGE

PAGE

REMARK

G+ Good
11kg STEAM

1

FH4K9KDSK2.ABWREAP

A**REAP

48ENGLISH

작업처 : 인쇄물개발파트
양산처 : 국제인쇄

1. Material, printing and exterier size are refer to work tables.

150 150

2. Printing, text size and line are based on LG design film.

3. Exterier size on the drawing is cutting line.

4. Before product controlled by criteria sample.

should comply with LG standard of LG(63)-A-5501-34

DR COMPLETED

PDF

ILLUSTRATOR

TRIG.

MODELING

1

2

3

4

REVISION DESCRIPTION

REF. NO.REV. NO.

DATE

김 현 석주 연 수17/07/04EAGH601112감수내용 반영 및 매뉴얼 현실화

APPROVEDPREPARED

주 연 수 전 종 묵 이 갑 선 김 현 석

17.06.16 17.06.16 17.06.1617.06.16

LG Electronics Inc.

UNIT SCALE

REVIEWEDDESIGNED

mm

CHECKED APPROVED

RELATED DWG.

N

S

T

I

MANUAL,OWNER’S

T
L
E

DRUM-EXPORT 1/1

DWG.
No.

MFL69962014

OWNER’S MANUAL

WASHING

ENGLISH

MACHINE

Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.

WD1411SBW

MFL69962014

www.lg.com

Copyright © 2017 LG Electronics Inc. All Rights Reserved.

TABLE OF CONTENTS

SAFETY INSTRUCTIONS ......................................03

Important Safety Instructions ............................................................... 04

INSTALLATION .......................................................07

Parts ....................................................................................................07

Accessories .........................................................................................07

Specifications ......................................................................................08

Installation Place Requirements .......................................................... 09

Unpacking and Removing Transit Bolts...............................................10

Using Anti-Slip Sheets (Optional) ........................................................ 11

Wooden Floors (Suspended Floors) .................................................... 11

Leveling the Appliance......................................................................... 12

Connecting Supply Hose ..................................................................... 12

Installing the Drain Hose .....................................................................15

Electrical Connections (In the UK Only) .............................................. 15

This manual is produced for a group of products
and may contain images or content different from
the model you purchased.

This manual is subject to revision by the
manufacturer.

OPERATION ...........................................................16

Using the Washing Machine ................................................................16

Sorting Laundry ...................................................................................17

Adding Cleaning Products ................................................................... 18

Control Panel ....................................................................................... 20

Programme Table ................................................................................21

Option Programme ..............................................................................25

Using Smart ThinQ Application ............................................................29

SMART FUNCTIONS ..............................................29

Using Smart Diagnosis™ ....................................................................31

MAINTENANCE ......................................................32

Cleaning Your Washing Machine .........................................................32

Cleaning the Water Inlet Filter .............................................................32

Cleaning the Drain Pump Filter ...........................................................33

Cleaning the Dispenser Drawer...........................................................34

Tub Clean (Optional) ...........................................................................34

Caution on Freezing During Winter ..................................................... 35

TROUBLESHOOTING ............................................37

Diagnosing Problems ..........................................................................37

Error Messages ...................................................................................40

SAFETY INSTRUCTIONS

The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.

The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.

This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.

ENGLISH

WARNING

can cause serious injury or death.

CAUTION

can cause the minor injury or damage the product.

- This indicates that the failure to follow the instructions

- This indicates that the failure to follow the instructions

WARNING

To reduce the risk of re, electric shock, or injury to persons when using

your product, basic safety precautions should be followed, including the
following:

Children in the Household

This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to
ensure that they do not play with the appliance.

For use in Europe:

This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall not be made by
children without supervision.

Children of less than 3 years should be kept away unless continuously supervised.

03

Important Safety Instructions

WARNING

To reduce the risk of re, electric shock, or injury to persons when using

your product, basic safety precautions should be followed, including the
following:

Installation

•Never attempt to operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.

•This appliance should only be transported by two or more people holding the
appliance securely.

•Do not install the appliance in a damp and dusty place. Do not install or store the
appliance in any outdoor area, or any area that is subject to weathering conditions
such as direct sunlight, wind, rain, or temperatures below freezing.

•Tighten the drain hose to avoid separation.

•If the power cord is damaged or the hole of the outlet socket is loose, do not use
the power cord and contact an authorized service centre.

•This appliance must not be installed behind a lockable door, a sliding door or a
door with a hinge on the opposite side to that of the appliance, in such a way that
a full opening of the appliance door is restricted.

•Do not use a multi outlet power board, extension cable or double adapter with this
appliance.

•This appliance must be earthed / grounded via the mains supply lead. In the event
of malfunction or breakdown, earthing / earthing / grounding will reduce the risk of
electric shock by providing a path of least resistance for electric current.

•This appliance is equipped with a power cord having an equipment-earthing
/ earthing / grounding conductor and a earthing / grounding power plug. The
power plug must be plugged into an appropriate outlet socket that is installed and
grounded in accordance with all local codes and ordinances.

•Improper connection of the equipment-earthing / grounding conductor can result in

risk of electric shock. Check with a qualied electrician or service personnel if you

are in doubt as to whether the appliance is properly grounded.

•Do not modify the power cord provided with the appliance.If it does not t the

outlet, have a proper outlet installed by a qualied electrician.

04

Operation

•Do not attempt to separate any panels or disassemble the appliance. Do not apply
any sharp objects to the control panel in order to operate the appliance.

•Do not repair or replace any part of the appliance. All repairs and servicing must

be performed by qualied service personnel unless specically recommended in

this Owner’s Manual. Use only authorized factory parts.

•Keep the area underneath and around your appliances free of combustible
materials such as lint, paper, rags, chemicals, etc.

•Do not put animals, such as pets into the appliance or allow children to play with
the appliance.

•Do not leave this appliance door open. Children may hang on the door or crawl
inside the appliance, causing damage or injury.

•Use new hoses or hose-set supplied with the appliance. Reusing old hoses can
cause a water leak and subsequent property damage.

•Never reach into this appliance while it is operating. Wait until the drum has
completely stopped.

•Do not put in, wash or dry articles that have been cleaned in, washed in, soaked
in, or spotted with combustible or explosive substances (such as wax, oil, paint,
gasoline, degreasers, drycleaning solvents, kerosene, vegetable oil, cooking oil,

etc.). Improper use can cause re or an explosion.

•In case of ood, disconnect the power plug and contact the LG Electronics
customer information centre.

•Do not lean or push down on the door excessively, when the appliance door is
open.

•Do not touch the door during steam or drying programmes.

•Do not use ammable gas and combustible substances (benzene, gasoline,
thinner, petroleum, alcohol, etc.) near the appliance.

•If the drain hose or supply hose is frozen during winter, use it only after thawing.

•Keep all washing detergents, softener and bleach away from children.

•Do not touch the power plug or the appliance controls with wet hands.

•When pulling out the power plug from an outlet, hold the power plug, not the cable.

•Do not bend the power cable excessively or place a heavy object on it.

•Do not wash rugs, mats, shoes or pet blankets, or any other items other than
clothes or sheets, in this machine.

•This appliance must only be used for domestic household purposes and should
not be used in mobile applications such as caravans or boating.

•If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the
appliance or power plug and ventilate the area immediately.

ENGLISH

05

Maintenance

•Securely plug the power plug in the outlet socket after completely removing any
moisture and dust.

•Disconnect the power cord before cleaning the appliance. Turning the unit off
into stand by mode from the front panel will not isolate the mains supply from the
appliance.

•Never unplug the appliance by pulling on the power cable. Always grip the power

plug rmly and pull straight out from the outlet socket.

•Do not spray the water inside or outside the appliance to clean it.

Disposal

•Before discarding an old appliance, unplug it. Cut off the cable directly behind the
appliance to prevent misuse.

•Dispose of all packaging materials (such as plastic bags and styrofoam) away from
children. The packaging material can cause suffocatoion.

•Remove the door before disposing of or discarding this appliance to avoid the
danger of children or small animals getting trapped inside.

•Before the washing machine is removed from service or discarded, remove the lid
to prevent children from climbing inside.

06

INSTALLATION

Parts

ENGLISH

Transit bolts (x 3)

Power plug

Drawer

Control panel

Drum

Door

Drain hose

Drain tube

Drain pump lter

Cover cap

(Location may
vary depending on
products)

Adjustable feet (x 4)

Accessories

Cold supply hose (1EA)

(Option: Hot (1EA))

Elbow bracket (for securing

drain hose)

•* : Save these accessories for future use. These accessories will be used for stacking with Mini Washer. Refer
to the owner’s manual for Mini Washer for Installation

Spanner Caps for covering transit

bolt holes

Tie strap

(Optional)

Stacking holder,

Screws (3EA)

(Optional)*

.

Anti–slip sheets (2EA)

(Optional)

07

Specications

Model WD1411SBW

Wash Capacity 11 kg

Power Supply 220 - 240 V~, 50 Hz

Size 600 mm (W) x 640 mm (D) x 850 mm (H)

Product Weight 72 kg

Permissible Water pressure 100 - 800 kPa (1.0 - 8.0 kgf / cm²)

•Appearance and specications may change without notice to improve the quality of the product.

•The external hot water supply MUST NOT exceed 65°C

•No further backow protection required for connection to the water supply.

•Permissible cold water temperature : 4 - 25°C

08

ENGLISH

Installation Place Requirements

Location

0.5 cm

cm

10

Level Floor :

is 1°.

Power Outlet :

of the location of the appliance.

•Do not overload the outlet with more than one
appliance.

Additional Clearance :

/2 cm: right & left side

•Do not place or store laundry products on top of the
appliance at any time.

•These products may damage the nish or controls.

Allowable slope under the entire appliance

Must be within 1.5 meters of either side

cm

2

For the wall, 10 cm: rear

cm

2

•Do not install your appliance in rooms where freezing
temperatures may occur. Frozen hoses may burst
under pressure. The reliability of the electronic control
unit may be impaired at temperatures below freezing
point.

•Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
breakdown.

•With the appliance installed, adjust all four feet
using the transit bolt spanner provided to ensure the
appliance is stable, and a clearance of approximately
5 mm is left between the top of the appliance and the
underside of any work-top.

•If the appliance is delivered in winter and temperatures
are below freezing, place the appliance at room
temperature for a few hours before putting it into
operation.

WARNING

•This equipment is not designed for maritime use or for
use in mobile installations such as caravans, aircraft
etc. it is not suitable for commercial applications.

WARNING

•The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance
with all local codes and ordinances. Do not use or
store this appliance in any outdoor sheltered location.
Avoid installation where it will be exposed to direct
sunlight indoors.

Positioning

•Install the appliance on a at hard oor. Do not install
the appliance on an elevated surface or stand unless

it is supplied by LG electronics for this model.

•Make sure that air circulation around the appliance is
not impeded by carpets, rugs, etc.

•Never try to correct any unevenness in the oor with
pieces of wood, cardboard or similar materials under
the appliance.

•If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil on
the side facing the cooker or stove must be inserted
between the two appliances.

Electrical Connection

•Do not use an extension cord or double adapter.

•Always unplug the appliance and turn off the water
supply after use.

•Connect the appliance to an earthed socket in
accordance with the current wiring regulations.

•The appliance must be positioned so that the plug is
easily accessible.

•Repairs to the appliance must only be carried out

by qualied personnel. Repairs carried out by

inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.

09

Unpacking and Removing Transit
Bolts

Lift the appliance off the foam base.

1

•After removing the carton and shipping material,
lift the appliance off the foam base. Make sure
the tub support comes off with the base and is
not stuck to the bottom of the appliance.

•If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.

Tub Support

(Optional)

Carton base

Install the hole caps.

3

•Locate the hole caps included in the accessory
pack and install them in the shipping bolt holes.

Cap

NOTE

•Save the bolt assemblies for future use. To prevent
damage to internal components, Do not transport the
washing machine without reinstalling the transit bolts.

•Failure to remove transit bolts and retainers may
cause severe vibration and noise, which can lead to
permanent damage to the washing machine. The cord
is secured to the back of the washing machine with
a shipping bolt to help prevent operation with transit
bolts in place.

Remove the bolt assemblies.

2

•Starting with the bottom two transit bolts,
use the spanner (included) to fully loosen all
transit bolts by turning them counterclockwise.
Remove the bolt assemblies by wiggling them
slightly while pulling them out.

Retainer

Transit

bolt

10

ENGLISH

Using Anti-Slip Sheets (Optional)

If you install the appliance on a slippery surface, it may
move because of excessive vibration. Incorrect leveling
may cause malfunction through noise and vibration. If
this occurs, install the anti-slip sheets under the leveling
feet and adjust the level.

Clean the oor to attach the anti-slip sheets.

1

•Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.

Adjust the level after placing the appliance in the

2

installation area.

Place the adhesive side of the anti-slip sheets on

3

the oor.

•It is most effective to install the anti-slip sheets

under the front legs. If it is difcult to place the

pads under the front legs, place them under the
back legs.

This side up

Adhesive side

Wooden Floors (Suspended
Floors)

•Wooden oors are particularly susceptible to vibration.

•To help reduce vibration we recommend you place
rubber cups at least 15 mm thick under each foot of

the appliance, secured to at least two oor beams with

screws.

Rubber Cup

•If possible install the appliance in one of the corners of

the room, where the oor is more stable.

•Fit the rubber cups to reduce vibration.

NOTE

•Proper placement and leveling of the washing machine
will ensure long, regular, and reliable operation.

•The washing machine must be 100% horizontal and

stand rmly in position.

•It must not ‘Seesaw’ across corners under the load.

•The installation surface must be clean, free from oor
wax and other lubricant coatings.

•Do not let the feet of the washing machine get wet.
Failure to do so may cause vibration or noise.

•You can obtain rubber cups (p/no.4620ER4002B) from

the LG Service Centre.

Ensure the appliance is level.

4

•Push or rock the top diagonal edges of
the appliance gently to make sure that the
appliance does not rock. If the appliance rocks,
level the appliance again.

NOTE

•You can obtain anti-slip sheets from an LG Service
Centre or any Hardware store.

11

Leveling the Appliance

Connecting Supply Hose

If the oor is uneven, turn the adjustable feet as required

(Do not insert pieces of wood etc. under the feet). Make

sure that all four feet are stable and resting on the oor

and then check that the appliance is perfectly level (Use
a spirit level).

•Once the appliance is level, tighten the lock nuts up
towards the base of the appliance. All lock nuts must
be tightened.

Raise

Lock nut

lock nuts securely

Lower

Tighten all 4

Diagonal Check

•When pushing down on the edges of the top plate
diagonally, the appliance should not move up and
down at all (Check both directions). If the appliance
rocks when pushing the machine top plate diagonally,
adjust the feet again.

•Water supply pressure must be between 100~800 kPa

(1.0‒8.0 kgf/cm2).

•Do not strip or crossthread when connecting supply
hose to the valve.

•If the water supply pressure is more than 800 kPa, a
pressure limiting device should be installed.

•Periodically check the condition of the hose and
replace the hose if necessary.

Checking the Rubber Seal on the Supply
Hose

Two rubber seals are supplied with each water inlet
hose.
They are used for preventing water leaks. Make sure the

connection to taps is sufciently tight. Do not use any

mechanical device to overtighten the inlet hoses. Hand
tighten only with the aid of a soft cloth if necessary. After
both ends have been connected, open the taps slowly
and check for leaks.

NOTE

•Timber or suspended type ooring may contribute
to excessive vibration and unbalance errors and
malfunctions.

•Do not install the washer on any elevated surface,
stand or plinth as it can become unstable and fall
causing serious injury and damage.

12

Hose connector

Rubber seal

Hose connector

Rubber seal

ENGLISH

Connecting Hose to Water Tap

Connecting Screw-Type Hose to a Tap with a

Thread

Screw the hose connector onto the water supply tap.

Connecting Screw-Type Hose to Tap Without

Thread

Loose the four xing screws.

1

Upper

connector

Rubber
seal

Push the adapter onto the end of the tap so that

3

the rubber seal forms a watertight connection.

Tighten the four xing screws.

Push the supply hose vertically upwards so

4

that the rubber seal within the hose can adhere
completely to the tap and then tighten it by
screwing it to the right.

Plate

Supply

hose

Fixing screw

Remove the guide plate if the tap is too large to t

2

the adapter.

Guide plate

Connecting One Touch Type Hose to Tap

Without Thread

Unscrew the adapter ring plate and loose the four

1

xing screws.

Ring plate

Remove the guide plate if the tap is too large to t

2

the adapter.

Guide plate

13

Push the adapter onto the end of the tap so that

3

the rubber seal forms a watertight connection.

Tighten the four xing screws and the adapter

ring plate .

Pull the connector latch plate down, push the

4

supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.

Latch plate

Connecting Hose to Appliance

Attach the hot water line to the hot water supply on the
back of the washer. Attach the cold water line to the cold
water supply on the back of the washer.

Hot

Cold

water

supply

NOTE

•After completing connection, if water leaks from the
hose, repeat the same steps.
Use the most conventional type of tap for the water
supply. In case the tap is square or too big, remove
the guide plate before inserting the tap into the
adaptor.

water

supply

NOTE

•After connecting the supply hose to the water tap,

turn on the water tap to ush out foreign substances

(dirt, sand, sawdust, and etc.) in the water lines. Let
the water drain into a bucket, and check the water
temperature.

Using the Horizontal Tap

Horizontal tap

Extension tap

Square tap

14

ENGLISH

Installing the Drain Hose

•The drain hose should not be placed higher than 100

cm above the oor. Water in the appliance may not

drain or may drain slowly.

•Securing the drain hose correctly will protect the oor
from damage due to water leakage.

•If the drain hose is too long, do not force it back into
the appliance. This will cause abnormal noise.

about 100 cm

about 145 cm

about 105 cm

max. 100 cm

•When installing the drain hose to a sink, secure it
tightly with string or chain to prevent the hose from

lifting itself off the sink when the water ows from it.

•Securing the drain hose correctly will protect the oor
from damage in the event of water leakage.

Electrical Connections (In the UK
Only)

The wires in the mains lead are coloured in accordance
with the following code:

Green and Yellow: Earth

Blue: Neutral

Brown: Live

This appliance must be earthed.

Green and

Yellow (Earth)

Brown (Live)

Blue (Neutral)

As the colours of the wires in the mains lead of this
apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed
as follows:

The green and yellow wire must be connected to the
terminal in the plug which is marked with the letter E or

by the earth symbol ( ) or coloured Green or Green
and Yellow.

The blue wire must be connected to the terminal which
is marked with the letter N or coloured Black.

The brown wire must be connected to the terminal which
is marked with the letter L or coloured Red.

If a 13 amp (BS 1363) plug is used, t a 13 amp BS

1362 fuse.

Fuse

Cord grip

Laundry tub

max. 100 cm

Hose

retainer

Tie strap

max. 100 cm

15

OPERATION

Using the Washing Machine

Before the rst wash, select a washing programme,

allow the washing machine to wash without clothing.
This will remove residue and water from the drum that
may have been left during manufacturing.

Sort laundry and load items.

1

•Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door and
load items into the washing machine.

Add cleaning products and/or detergent and

2

softener.

•Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.

Choose the desired washing cycle.

4

•Turn the cycle selector knob until the desired
cycle is selected.

Begin cycle.

5

•Press the

cycle. The washing machine will agitate briey

without water to measure the weight of the load.
If the
few minutes, the washing machine will shut off
and all settings will be lost.

End of cycle.

6

•When the cycle is nished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load
for small items that may be caught in the seal.

Start/Pause

Start/Pause

button to begin the

button is not pressed within

Turn on the washing machine.

3

•Press the
machine.

16

Power

button to turn on the washing

ENGLISH

Sorting Laundry

Look for a care label on your clothes.

1

•This will tell you about the fabric content of your
garment and how it should be washed.

•Symbols on the care labels.

Wash temperature

Normal machine wash

Permanent press

Delicate

Hand wash

Do not wash

Sorting laundry.

2

•To get the best results, sort clothes into loads
that can be washed with the same wash cycle.

•Different fabrics need to be washed at varying
temperatures and spin speeds.

•Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.

– Soil (Heavy, Normal, Light) :

Separate clothes according to amount of
soil.

– Colour (White, Lights, Darks):

Separate white fabrics from coloured fabrics.

– Lint (Lint producers, Collectors):

Wash lint producers and lint collectors
separately.

Caring before loading.

3

•Combine large and small items in a load. Load

large items rst.

•Large items should not be more than half the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.

•Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.

•Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.

•Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.

CAUTION

•Check inside the drum and remove any items from a
previous wash.

17

Adding Cleaning Products

Detergent Dosage

•Detergent should be used according to the instruction
of the detergent manufacturer and selected according
to type, colour, soiling of the fabric and washing
temperature.

•If too much detergent is used, too many suds can
occur and this will result in poor washing results or
cause a malfunction or the motor to overload.

•If you wish to use liquid detergent follow the guidelines
provided by the detergent manufacturer.

•You can pour liquid detergent directly into the
main detergent drawer if you are starting the cycle
immediately. please be mindful that some liquid

detergent can remain under the drawer unushed and

the dispenser drawer should therefore be cleaned
regularly.

•Do not use liquid detergent if you are using delay end,
or if you have selected Pre Wash, as the liquid may
harden.

•If too many suds occur, reduce the detergent amount.
Drum type detergent must only be used in Front
loaders. excessive suds can be caused by using the
wrong type of detergent.

•Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. For best results, avoid oversudsing.

•Refer to the label of the clothes, before chooseing the
detergent and water temperature.

•When using the washing machine, use designated
detergent for each type of clothing only:

– General powdered detergents for all types of fabric

– Powdered detergents for delicate fabric

– Liquid detergents for all types of fabric or

designated detergents only for wool

•For better washing performance and whitening, use
detergent with the general powdered bleach.

•Detergent is ushed from the dispenser at the
beginning of the cycle.

NOTE

•Do not let the detergent harden. Doing so may lead to
blockages, poor rinse performance or bad odours.

•Full load : According to manufacturer’s
recommendation.

•Part load : 3/4 of the normal amount

•Minimum load : 1/2 of full load

Adding Detergent and Fabric Softener

Adding Detergent

•Main wash only →

•Pre wash+Main wash →

NOTE

•Too much detergent, bleach or softener may cause

an overow of that liquid and cause an overow or a

malfunction.

•Be sure to use the appropriate amount of detergent.

Adding Fabric Softener

•Do not exceed the maximum ll line. Overlling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser drawer slowly.

18

ENGLISH

•Do not leave the fabric softener in the detergent
drawer for more than 2 days (Fabric softener may
harden).

•Softener will automatically be added during the last
rinse cycle.

•Do not open the drawer when water is being supplied.

•Solvents (benzene, etc.) must not be used.

NOTE

•Do not pour fabric softener directly on the clothes as it
may stain the clothes.

Adding Water Softener

•A water softener, such as anti-limescale (e.g. Calgon)
can be used to cut down on the use of detergent in
extremely hard water areas. Dispense according to

the amount specied on the packaging. First add

detergent and then the water softener.

•Use the quantity of detergent required for soft water.

Using Tablet

Open the door and put tablets into the drum.

1

Load the laundry into the drum and close the

2

door.

19

Control Panel

Power Button

•Press the
machine on.

Start/Pause Button

•This
wash cycle or pause the wash cycle.

•If a temporary stop of the wash cycle is needed,
press the

Display

•The display shows the settings, estimated
time remaining, options, and status messages.
When the washer is turned on, the default
settings in the display will illuminate.

•The display shows estimated time remaining.
While the size of the load is being calculated
automatically, the display will blink before
displaying the estimated cycle time.

Power

Start/Pause

Start/Pause

button to turn the washing

button is used to start the

button.

Programme Knob

•Programmes are available according to laundry
type.

•Lamp will light up to indicate the selected
programme.

Options

•This allows you to select an additional
programme and will light when selected.

•Use these buttons to select the desired
programme options for the selected cycle. Not
all options are available with each programme
cycle. Refer to page 23 for the available option
combinations..

20

Programme Table

Washing Programme

Programme Description Fabric Type Proper Temp.

ENGLISH

Maximum

Load

Weight

Cotton

Cotton Eco

Easy Care

Mix

Allergy Care

Silent Wash

Steam

Refresh

Provides better performance by
combining various drum motions.

Provides optimised washing
performance for a large amount
of laundry with less energy
consumption.

The cycle is suitable for casual shirts
that helps to reduce wrinkles.

Enables various fabrics to be washed
simultaneously.

Helps to remove allergens such as
house mites, pollen, and cat fur.

Provides less noise and vibration.

Helps to remove wrinkles within
20mins with steam (Clothes may be
wet. You can put them on after hang

out to dry for 10‒30min).

Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
(underwear).

polyamide, acrylic, polyester

Various kind of fabrics except
special garments (silk/delicate,
sports wear, dark clothes, wool,
duvet/curtains).

cotton, underwear, pillow covers,
bed sheets, baby wear

Color fast garments (shirts,
nightdresses, pajamas, etc)
and lightly soiled white cotton
(underwear).

cotton mixed, polyester mixed dress
shirts, blouses

40 °C

(Cold to 95 °C)

60 °C

(Cold to 60 °C)

40 °C

(Cold to 60 °C)

40 °C

(Cold to 40 °C)

60 °C

(60 ºC to 95 ºC)

40 °C

(Cold to 60°C)

No choice 3 items

Capacity

Rated

5.0 kg

4.5 kg

6.0 kg

Duvet

Sports Wear

Dark Wash

This cycle is for large items such as
bed covers, pillows, sofa covers, etc.

This cycle is suitable for sports wear
such as jogging clothes and sports
wear.

If it's possible for clothes to
decolourate, please use this cycle.
The cycle prevent decolorization.
(Please use detergent for colored
fabrics.)

Cotton bedding except special
garments (delicates, wool, silk, etc.)

with lling: duvets, pillows, blankets,
sofa covers with light lling

coolmax, gore-tex, eece and

sympatex

Dark garments made from cotton or
mixed fabrics.

Cold

(Cold to 40 °C)

30 °C

(Cold to 40 °C)

Cold

(Cold to 40 °C)

1 single

size

3.0 kg

21

Programme Description Fabric Type Proper Temp.

Coloured laundry which is lightly
soiled fast.

CAUTION : Use less than 20g of
detergent (for 2.0kg load) otherwise
detergent may remain on the
clothes.

wool, hand washable clothes,
delicate, easily damaged laundry

cotton blended fabrics, NO delicate
clothes

Cold

(Cold to 40 ºC)

30 °C

(Cold to 40 ºC)

60 °C

(30 ºC to 60 ºC)

Speed 14

Wool+

Stain Care

This cycle provides a fast washing
time for small loads and lightly soiled
clothes.

This cycle is for hand and machine
washable delicate clothes such as
washable wool, lingerie, dresses etc.
(Use detergent for machine washable
woolens).

Wash off several kinds of stain
such as wine, juice, dirt, etc. (Water
temperature is increased step by step
for washing various stains.)

Maximum

Load

Weight

2.0 kg

1.5 kg

3.0 kg

Download

Cycle

For downloadable cycles. If you did not download any cycles, the default is Rinse+Spin.

•Water Temperature: Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing.

•Set program at “Cotton Eco, Normal Wash, Normal Rinse, 1400 Spin, 40°C” is for normally soiled load and test in
accordance or in conformity with AS/NZS 2040.1.

NOTE

•Neutral (non sudsing) detergent is recommended. Do not use detergents for Top loaders. Use only Front loader (drum
Type) detergents. Not doing so can cause malfunctions and serious damage.

22

Extra Options

ENGLISH

Programme Delay End Steam Pre Wash Favourite

Cotton

Cotton Eco

Easy Care

Mix

Allergy Care

Silent Wash

Steam Refresh

Duvet

Sports Wear

Dark Wash

Speed 14

Wool+

● ● ● ● ● ● ●

● ● ● ● ● ●

● ● ● ● ● ● ●

● ● ● ● ● ● ●

● ●* ● ● ●

● ● ● ●

●* ●

● ● ● ● ●

● ● ● ●

● ● ● ●

● ● ● ●*

● ● ● ● ●

Turbo
Clean

Intensive

Medic
Rinse

Stain Care

•* : This option is automatically included in the cycle and can not be deleted.

● ● ● ● ●

23

Operating Data

Programme Max RPM

Cotton

Cotton Eco

Easy Care

Mix

Allergy Care

Silent Wash

Steam Refresh

Duvet

Sports Wear

Dark Wash

Speed 14

Wool+

Stain Care

1400

1400

1000

1400

1400

1000

-

1000

800

1400

800

800

1400

24

ENGLISH

Option Programme

Delay End

You can set a delay end so that the washing machine

will start automatically and nish after a specied time

interval.

Press the

1

Select a washing programme.

2

Press the

3

Press the

4

NOTE

•The delay time is the time to the end of the
programme, not the start. The actual running time may
vary due to water temperature, wash load and other
factors.

•To cancel the delay end function, the power button
should be pressed.

•Avoid using liquid detergent for this option.

Power

button.

Delay End

Start/Pause

button to set time required.

button.

Steam (Optional)

Steam features enhanced washing performance with
low energy consumption.

Press the

1

For Steam option, select steam programmes.

2

The following programme is selected depending

3

on the number of times you press the
button.

Press the

4

for programmes that will allow a Steam option.

NOTE

•For heavily stained clothes, underwear or baby
clothes.

•Available with the Cotton, Cotton Eco, Mix, Easy Care,
Duvet, Allergy Care, Steam Refresh programmes.

•Do not use Steam for easily discoloured clothes and
delicates such as wool, silk.

Power

button.

Start/Pause

Steam

button. Refer to page 23

25

Favourite

Wash

Favourite programme allows you to store a customized
wash programme for future use.

Press the

1

Select a washing programme.

2

Select the cycle (Washing method, number of

3

rinses, spin speed, water temperature etc.).

Press and hold the

4

seconds.

The Favourite option is now stored for future use.

To reuse the programme, select Favourite programme
and press the

Power

button.

Favourite

Start/Pause

button for three

button.

Pre Wash ( )

If the laundry is heavily soiled, the Pre Wash programme
is recommended.

Press the

1

Select a washing programme.

2

Power

button.

Turbo Clean

Washes a limited load size in under an hour with the
advantage of energy and water savings. Some other
options may not be selectable when this option is
selected.

Intensive

If the laundry has both normal and heavily soiled clothes,
then the

Refer to page 23 for programmes that will allow an

Intensive option.

Intensive

option is effective.

Temp.

Temp.

The
temperature combination for the selected programme.
Press this button until the desired setting is lit. All rinses
use cold tap water.

•Select the water temperature suitable for the type of
load you are washing. Follow the garment fabric care
labels for best results. Not all temperatures can be
selected on all cycles.

button selects the wash and rinse

Press the

3

Press the

4

for programmes that will allow a Pre Wash.

Pre Wash

Start/Pause

button for three seconds.

button. Refer to page 23

26

Rinse

Rinse+

Adds an additional rinse.

++

Rinse

Adds 2 additional rinses.

N+Hold

The course is paused until start button is pressed again

when rinse is nished.

R++Hold

Add rinse once then after rinsing process, the course is
paused until Start/Pause button is pressed again.

ENGLISH

Spin

•The Spin speed can be selected by pressing the
button repeatedly. Higher spin speeds may not be
available on some cycles.

•Spin Only

Press the

1

Press the

2

Press the

3

NOTE

•When you select ‘No Spin’, it will still rotate slowly for
a short time to drain quickly.

Power

button.

Spin

button to select desired RPM.

Start/Pause

button.

Spin

Medic Rinse

For best results or for cleaner rinsing. This allows the

nal rinse to be heated to 40 degrees.

Press the

1

Select a washing programme.

2

Press the

3

Press the

4

for programmes that will allow a Medic Rinse
option.

Power

button.

Medic Rinse

Start/Pause

button.

button. Refer to page 23

Add Item

Laundry can be added or removed after the washing
programme is started.

Press the

1

turned on.

Open the door after door lock is released.

2

Add or remove laundry.

3

Press the

4

the cycle. The cycle continues automatically.

NOTE

•For safety reasons, the door remains locked when the
water level or temperature is high. It is not possible to
add laundry during this time.

•If the water temperature in the drum is high, wait until
it cools down.

CAUTION

•When adding laundry, make sure to completely push
it into the drum. If laundry gets stuck in the door latch
hole, the rubber packing may be damaged, causing
water leakage and malfunction.

•Forcing the door open may cause part damage,
destruction, or safety problems.

•When opening the door during a wash, caution should

be taken to avoid scalding or water overowing onto
the oor.

Add Item

Start/Pause

button when the LED is

button again to continue

27

Remote Start

Child Lock ( )

Use a smart phone to control your appliance remotely.
You can also monitor your cycle operation so you know
how much time is left in the cycle.

NOTE

•You must rst connect to a gateway and register your
appliance in order to use the Remote Start function.
(Refer to 'SMART FUNCTIONS')

To Use Remote Start:

Press the

1

Put the laundry in drum.

2

Press and hold

3

seconds to enable Remote Start function.

Start a cycle from the LG SmartThinQ application

4

on your smart phone.

Power

button.

Remote Start

button for 3

NOTE

•If you do not start your appliance, it will wait to start
a cycle until you turn off your appliance from the
application or disable the Remote Start function.

•When Remote Start is turned on, the door is
automatically locked.

Use this option to disable the controls. This feature can
prevent children from changing cycles or operating the
appliance

Locking the Control Panel

Press and hold the

1

three seconds.

A beeper will sound, and ‘ ’ will appear on the

2

display.

When the Child Lock is set, all buttons are locked
except the

Power

Wash

button.

and

Temp.

buttons for

NOTE

•Turning off the power will not reset the child lock
function. You must deactivate child lock before you
can access any other functions.

Unlocking the Control Panel

Press and hold the
seconds.

•A beeper will sound and the remaining time for the
current programme will reappear on the display.

Wash

and

Temp.

buttons for three

To Disable Remote Start:

When the Remote Start is activated, press and hold
Remote Start button for 3 seconds.

NOTE

•If the door is open, Remote Start is disabled.

28

Beep On / Off

Press the

1

Press the

2

Press and hold the

3

buttons simultaneously for three seconds to set
the Beep on/off function.

NOTE

•Once the Beep on/off function is set, the setting is
memorized even after the power is turned off.

•If you want to turn the Beeper back on, simply repeat
this process.

Power

button.

Start/Pause

Add item

button to start a cycle.

Favourite

and

SMART FUNCTIONS

ENGLISH

Using Smart ThinQ Application

Installing Smart ThinQ

Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart

phone. Follow instructions to download and install the
application.

Wi-Fi Function

•For appliances with the or logo

Communicate with the appliance from a smart phone
using the convenient smart features.

Washer Cycle

Set or download any preferred cycle and operate by
remote control.

Tub Clean Coach

Check the appropriate Tub Clean period by washing
frequency.

NOTE

•To verify the Wi-Fi connection, check that
icon on the control panel is lit.

•LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.

•The machine supports 2.4 GHz Wi-Fi networks only.

•If the appliance is having trouble connecting to the Wi­Fi network, it may be too far from the router. Purchase
a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.

•The Wi-Fi connection may not connect or may be
interrupted because of the home network environment.

•The network connection may not work properly
depending on the internet service provider.

•The surrounding wireless environment can make the
wireless network service run slowly.

•The application is subject to change for appliance
improvement purposes without notice to users.

•Functions may vary by model.

Wi-Fi

Energy Monitoring

Check the energy consupmtion of the recently used
cycles and monthly average.

Smart Diagnosis

This function provides useful information for diagnosing
and solving issues with the appliance based on the
pattern of use.

Settings

Various functions are available.

Push Alert

Turn on the Push Alerts to receive appliance status

notications. The notications are triggered even if the
LG SmartThinQ application is off.

Wireless function S/W version : V 1.0

RF Radiation Exposure Statement

This equipment shall be installed and used at a minimum
distance of 20 cm from the human body.

29

Open Source Software Notice Information

Smart Diagnosis™ Using a Smart Phone

To obtain the source code under GPL, LGPL, MPL, and

other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.

In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.

LG Electronics will also provide open source code to you

on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for three (3) years from the date
on which you purchased the product.

Standby power consumption 0.5 W

Network standby power consumption 3.0 W

The period of time after which the
power management function, or a
similar function, switches the equipment
automatically into standby and/or off
mode and/or the condition providing
networked standby

20 min.

•For appliances with the

or

logo

Use this function if you need an accurate diagnosis by

an LG Electronics customer information centre when the

appliance malfunctions or fails.

Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.

30

ENGLISH

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Centre

Use this function if you need an accurate diagnosis by

an LG Electronics customer information center when the

appliance malfunctions or fails. Use this function only
to contact the service representative, not during normal
operation.

Press the

1

machine. Do not press any other buttons or turn
the programme knob.

When instructed to do so by the call center, place

2

the mouthpiece of your phone close to the Power
button.

Power

Max.

10 mm

button to turn on the washing

NOTE

•The Smart Diagnosis™ function depends on the local
call quality.

•The communication performance will improve and you
can receive better service if you use the home phone.

•If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart
Diagnosis™ service.

Press and hold the

3

while holding the phone mouthpiece to the icon or
Power button.

Keep the phone in place until the tone

4

transmission has nished. Time remaining for

data transfer is displayed.

•For best results, do not move the phone while
the tones are being transmitted.

•If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.

Once the countdown is over and the tones have

5

stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.

Temp.

button for 3 seconds,

31

MAINTENANCE

• ult in serious injury, re, electric shock, or death.

•Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may

damage the nish.

Cleaning Your Washing Machine

Care After Wash

•After the cycle is nished, wipe the door and the inside
of the door seal to remove any moisture.

•Leave the door open if it is safe to do so to dry the
drum interior but only if there no unsupervised children
in the home.

•Wipe the body of the washing machine with a dry cloth
to remove any moisture.

Cleaning the Exterior

Proper care of your washing machine can extend its life.

Cleaning the Interior

•Use a towel or soft cloth to wipe around the washing
machine door opening and door glass.

•Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.

•Run the Tub Clean programme once a month (or more
often if needed) to remove detergent buildup and
other residue.

Cleaning the Water Inlet Filter

•Turn off the supply taps to the machine if the washing
machine is to be left for any length of time (e.g.

holiday), especially if there is no oor drain (gully) in

the immediate vicinity.

•' '

icon will be displayed on the control panel when
water is not entering the detergent drawer during the
wash.

•If water hardness level is high, or contains traces

of lime deposit, the water inlet lter may become

clogged. It is therefore a good idea to clean it
occasionally.

Door:

•Wash with a damp cloth on the outside and inside and
then dry with a soft cloth.

Exterior:

•Immediately wipe off any spills.

•Wipe with a damp cloth.

•Do not press the surface or the display with sharp
objects.

Turn off the water tap and unscrew the water

1

supply hose.

Remove the lter with pincers or long nose pliers.

2

Clean the lter using a medium bristle toothbrush.

32

ENGLISH

2

Cleaning the Drain Pump Filter

•The drain lter collects threads and small objects left

in the laundry. Check regularly that the lter is clean to

ensure smooth running of your washing machine.

•Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.

Open the cover cap and pull out the drain tube.

1

Unplug the drain tube plug to drain out any

2

residual water, and then open the lter by turning

it to the left.

Container to
collect residual
water.

1

After cleaning, ret the pump lter cap by turning

4

it to the right and insert the drain plug back onto
the drain tube plug.

Close the cover cap.

5

CAUTION

•First drain using the drain tube and then open the

pump lter cap to remove any threads or objects.

•Be careful when draining, as the water may be hot,

and, not to cross thread the lter cap when retting it.

Remove any extraneous matter, foreign debris

3

and lint from the pump lter and cavity.

33

Cleaning the Dispenser Drawer

Tub Clean (Optional)

Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts and
check for buildup once or twice a month.

Remove the detergent dispenser drawer by

1

pulling it straight out until it stops.

•Press down hard on the disengage button and
remove the drawer.

Remove the inserts from the drawer.

2

•Rinse the inserts and the drawer with warm
water to remove buildup from laundry products.
Use water only to clean the dispenser drawer.
Dry the inserts and drawer with a soft cloth or
towel.

To clean the drawer opening, use a cloth or small,

3

non-metal brush to clean the recess.

•Remove all residue from the upper and lower
parts of the recess.

Tub Clean is a special programme to clean the inside of
the washing machine.

A higher water level is used in this programme and a
higher spin speed. Perform this programme regularly.
DO NOT add clothing when engaging the Tub Clean
function.

Remove any clothing or items from the washing

1

machine and close the door.

Open the dispenser drawer and add anti-limescale

2

(e.g. Calgon) to the main wash compartment.

•Cleaning tablets can be placed directly into the
drum.

Close the dispenser drawer slowly.

3

Power On and then press and hold the

4

Spin

buttons for 3 seconds. Then ‘ ’ will be

displayed on the display.

Press the

5

After the programme is complete, leave the door

6

open to allow the washing machine door opening,
gasket and door glass to dry.

Start/Pause

button to start.

Rinse

and

Wipe any moisture off the recess with a soft cloth

4

or towel.

Return the inserts to the proper compartments

5

and ret the drawer by reverse method.

34

CAUTION

•Children should be supervised so that they do not play
with the washer during this operation, or whilst the
door is open at any time.

NOTE

•Do not add any detergent to the detergent
compartment during the Tub Clean operation.
Excessive suds may generate and leak from the
washing machine.

ENGLISH

Caution on Freezing During
Winter

•When frozen, the product does not operate normally.
Install the product where it will not freeze during
winter.

•Do not install the washer in any outdoor or sheltered
outdoor location as this will contribute water freezing
within the unit.

How to Keep the Product from Freezing

•After washing, remove any water remaining inside the
pump by opening the drain tube plug that's used for
removal of residual water. When the water is removed

completely, ret the drain tube and lter cap and then
close the lter cover cap.

•After closing the tap, disconnect the cold supply hose
from the tap, and remove water while keeping the
hose facing downwards.

Supply

hose

Check for Freezing

•If water does not drain when opening the drain tube
plug, check the drain pump body for ice by removing

the drain lter cap.

Drain tube

plug

Drain tube

plug

Cover cap

•Lower the Drain tube so that any residual water

remaining in the tub can be drained into a low prole

vessel.

Drain hose

CAUTION

•When the drain hose is installed in a curved shape,
the water within the curve of the hose may freeze.

Cover cap

•Turn the power on, choose a washing programme,
and press the

Detergent drawer

Start/Pause

button.

Drain hose

•If is shown in the display window while the product
is in operation, check water supply taps, and all hoses
for ice build up (Some models do not have an
alarm function that indicates freezing).

NOTE

•Check that water is coming into the detergent drawer
while washing, and water is draining through the drain
hose while spinning.

35

How to Handle Freezing

•Make sure to empty the drum, pour warm water of
50–60 °C up to the rubber part inside the drum, close
the door, and wait for 1–2 hours.

•When water is removed completely from the drum,
close the drain tube plug used for removal of residual
water, choose a washing programme, and press the

Start/Pause

button.

50‒60 °C

CAUTION

•When the drain hose is installed in a curved shape,
the inner hose may freeze.

•Open the cover cap and drain tube plug used for
removal of residual water to extract water completely.

Drain tube

plug

Cover cap

NOTE

•If water does not drain, this means the ice is not
melted completely, or lint may be trapped inside.

Detergent drawer

Drain hose

NOTE

•Check that water is coming into the detergent drawer
while rinsing, and water is draining through the drain
hose while spinning.

•When water supply problems occur, take the following
measures.

– Turn off the tap, and thaw out the tap and both

connection areas of supply hose of the product
using a hot water cloth.

– Take out supply hose and immerse in warm water

below 50–60 °C.

Supply

hose

50‒60 °C

36

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
service:

Diagnosing Problems

Symptoms Reason Solution

•Check all pockets to make sure that they
are empty. Items such as clips, matches,

Rattling and clanking
noise

Foreign objects such as coins
or safety pins may be in drum or
pump.

pens, coins, and keys can damage both
your washer and your clothes.

•Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.

ENGLISH

Thumping sound

Vibrating noise

Water leaks

Oversudsing

Water does not enter
washing machine or it
enters slowly

Heavy wash loads may produce a
thumping sound. This is usually
normal.

Have all the transit bolts and tub
support been removed?

Are all the feet resting rmly on

the ground?

Supply hoses or drain hose are
loose at tap or washing machine.

House drain pipes are clogged.

Water supply is not adequate in
that location.

Water supply tap is not
completely open.

Water supply hose(s) are kinked.

•If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.

•If not removed during installation, refer
to Installation guide for removing transit
bolts.

•Make sure the washing machine is level
and tighten the lock nuts up towards the
base of the appliance.

•Check and tighten hose connections.

•Unclog drain pipe. Contact plumber if
necessary.

•Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.

•Check another tap in the house.

•Fully open tap.

•Straighten hose.

Water in the washing
machine does not drain
or drains slowly

The lter of the supply hose(s)

clogged.

Drain hose is kinked or clogged.

The drain lter is clogged.

•Check the lter of the supply hose.

•Clean and straighten the drain hose.

•Clean the drain lter.

37

Symptoms Reason Solution

Electrical power cord may not be
plugged in or connection may be
loose.

•Make sure plug ts tightly in wall outlet.

Washing machine does
not start

Washing machine will
not spin

Door does not open

Wash cycle time
delayed or increased

House fuse blown, circuit breaker
tripped,or a power outage has
occurred.

Water supply tap is not turned on.

Check that the door is rmly shut.

Once washing machine has
started, the door cannot be
opened for safety reasons.

If an imbalance is detected or
if the suds removing feature
operates, the wash time will
increase.

•Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If problem is
a circuit overload, have it corrected by a

qualied electrician.

•Turn on water supply tap.

•Close the door and press the
button. After pressing the
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.

•Check if the ‘Door Lock’ icon is
illuminated. You can safely open the door
after the ‘Door Lock’ icon turns off.

•The washing time may vary by the
amount of laundry, water pressure, water
temperature and other usage conditions.

Start/Pause

Start/Pause

Fabric softener

overow

Softeners dispensed
too early

Dry problem Check water supply.

Too much softener may cause an

overow.

Too much softener may cause it
to dispense prematurely.

38

•Follow softener guidelines to ensure
appropriate amount is used. Do not

exceed the maximum ll line.

•Follow the guidelines provided by the
detergent manufacturer.

•Close the dispenser drawer slowly. Do not
open the drawer during the wash cycle.

•Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes
load is too small to tumble properly. Add a
few towels.

•Turn off water supply tap.

Symptoms Reason Solution

ENGLISH

Odor

This odor is caused by the rubber
attached to the washing machine.

If the rubber door gasket and
door seal area are not cleaned
regularly, odors can occur from
mold or foreign substances.

Odors can occur if foreign
substances are left in the

drainage pump lter.

Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water

owing back inside the washing

machine).

Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
(Dryer model only)

A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)

•It is the normal odor of new rubber and
will disappear after the machine has been
run a few times.

•Be sure to clean the gasket and door
seal regularly and check under the door
seal for small items when unloading the
washer.

•Be sure to clean the drainage pump lter
regularly.

•When installing the drainage hose, be
sure that it doesn’t become kinked or
blocked.

•This is not a malfunction.

•The odor will disappear after a short
while.

39

Error Messages

Symptoms Reason Solution

Water supply pressure is not
adequate in area.

Water supply taps are not
completely open.

Water supply hose(s) are kinked.

The lter of the supply hose(s)

are clogged.

If water leakage occurred in the
supply hose (aqua stop hose),

indicator will become red.

•May vary depending on the model.

Drain hose may not be installed
as per installation instructions.

•Check another tap in the house.

•Fully open tap.

•Straighten hose(s).

•Check the lter of the supply hose.

•Call for service.

•Ensure that the drain hose is installed as
per the installation instructions.

The drain lter is clogged.

Load is too small.

Feet are not adjusted correctly.

Transit bolts have not been
removed.

The appliance has an imbalance
detection and correction system.
If individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may stop
spinning or even interrupt the
spin cycle altogether.

If the laundry is still too wet at
the end of the cycle, add smaller
articles of laundry to balance the
load and repeat the spin cycle.

•Clean the drain lter.

•Add 1 or 2 similar items to help balance
the load.

•Adjust the front feet(or foot) so that there
is no rocking from corner to corner.

•Remove the transit bolts.

•Redistribute the clothes to be more even
and press the

•Rearrange load to allow proper spinning.

Start/Pause

button.

40

Symptoms Reason Solution

dE4

ENGLISH

Ensure door is not open.

Door sensor has malfunctioned.

Thermistor control error.

Water overlls due to a

malfunction or excessively high
water pressures.

Malfunction of water level sensor.

Over load in motor.

Water leaks.

•Close the door completely.
If ‘, , , ’ is not released,
call for service.

•Unplug the power plug and call for
service.

•Close the water tap.

•Unplug the power plug.

•Call for service.

•Close the water tap.

•Unplug the power plug.

•Call for service.

•Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.

•Call for service.

The washer experienced a power
failure.

Does not dry (only on combo
dryer models)

Is Inlet/outlet hose or drainage
pump frozen?

•Restart the cycle.

•Call for service.

•Supply warm water into the tub and
unfreeze outlet hose and drainage pump.
Wet a towel in warm water and apply to
inlet hose.

41

Memo

Memo

Memo

Memo

Memo

Memo