LG TELUS Guide

your guide

to getting started

Printed in Canada KIDGUIDE 05/06

welcome

Thank you for choosing TELUS Mobility.
This guide will help you get familiar with some

of the features and services we offer.
If you need to activate your phone, follow the

simple instructions in the getting started section
of this booklet.

To get a detailed description of your phone’s
features, read the Manufacturer’s User Guide
found in your box.

If after reading this guide you have any
questions, visit us at telusmobility.com, your
local TELUS Mobility location, or call us at
1-866-558-2273.

getting started 4

features and services 8

PERKS

™

9

product care 10

safety tips 11

troubleshooting 12

table of contents

1find the ESN or MEID number

Find the ESN (11 digit) or MEID (18 digit) number on the back of
your phone, behind the battery. Please write it here.

ESN#

MEID#

2attach the battery and charge

the phone

For the first time we recommend you charge your battery for a
minimum of 8 hours with the phone powered off.

3review the service terms

Please review the service terms booklet included in your box or
online at telusmobility.com/serviceterms before you activate this
phone. By activating this phone on the TELUS Mobility network,
you will be confirming to TELUS Mobility your acceptance of
these service terms.

how to get started

4

getting started

4choose your service

TELUS Mobility offers two great ways to go wireless:

monthly rate plans

We offer a variety of plans to choose from. And, when you sign a
1, 2 or 3 year term your monthly plan rate is guaranteed not to
increase during the term.

More minutes for less
Up to $150 in term credits
No need to top up

Pay & Talk prepaid service

With our Pay & Talk prepaid service, you can make regular
deposits into your account whenever you need to. As you use
your phone, your account balance will decrease.

No contracts, credit checks or monthly bill
Lots of included features
Top up as you need

For more detailed information on monthly and Pay & Talk
prepaid plans visit us at telusmobility.com

5

5select your rate plan, features,

term and payment options

Visit telusmobility.com to select what’s right for you and
write it here.

Rate plan: _____________________________________________
Features:______________________________________________
Term: ■■ month to month ■■ 1 year ■■ 2 year ■■ 3 year
Payment Option:

■■ monthly invoice ■■ pre-authorized payment ■■ prepaid

6prepare your personal information

Have two pieces of identification ready to activate on a monthly
plan, such as a valid major credit card, Driver’s License or a
Social Insurance Number.

Create a 4-6 digit personal identification number (PIN). This PIN
allows us to verify your identity when you request changes to
your account, and allows you access to our automated
system 7 days a week, 24 hours a day.

6

7activate

You have two options to activate, either self-service or
full service.

self-service

Activate online at telusmobility.com/activate. Self-service
activation is fast, convenient and available 24 hours a day,
7 days a week. And it saves you money because our lowest
activation fee will apply.

full service

Activate by calling 1-888-552-3333 from any phone other than
your new wireless phone. An Activations Representative will take
you through the activation steps and answer any questions you
might have about our plans and features. If you choose this type
of activation, a full service activation fee will apply.

see what you can do

features & services

8

Birthday calling:

On your birthday you can make unlimited local calls
while in Canada.

Call Waiting :

You can put your current caller on hold while
answering another call.

PERKS

TM

:

These are extra treats, usually in the form of
exclusive offers from us and our PERKS partners,
to thank you for your loyalty and business.

Longer
Battery Life :

Extended hours of talk and stand-by time.

Enhanced
Privacy :

The digital signal means increased call security.

For more information on these and other features please visit us at

telusmobility.com

This symbol does not appear on all phones. Please check the
Manufacturer’s Operating Guide for more details. Some TELUS Mobility
advanced features are only available in our digital service areas.

9

PERKS

™

get a little extra

It’s how you get a little extra out of your
TELUS Mobility experience.

Now that you have purchased your phone, you can enjoy some of the
PERKS of being part of the future friendly TELUS Mobility network.

TELUS Mobility has teamed up with some great partners to make your
wireless experience even more friendly.

To get e-PERKS, tips, coverage updates and more, sign up for
our FREE online newsletter, at telusmobility.com/thebuzz

We hope you enjoy your PERKS as much as we enjoy bringing them
to you.

please keep
and attach
your bill of sale
here for easy
reference

If for any reason you have trouble
with your phone we’re here to
make sure you stay connected.

If your new or refurbished phone or accessory becomes defective by
reason of improper workmanship or material within twelve months (for a
new phone) or 90 days (for a refurbished phone) from the date of
purchase, it will be repaired or replaced at no charge to you.

If you’re having problems with your phone, please refer to the
Manufacturer’s User Guide, go to telusmobility.com or contact TELUS
Mobility Client Care, and we will direct you to an authorized Product Care
Centre in your area. They’ll repair or replace your phone as quickly as
possible. If the warranty on your phone or accessory has expired or the
problem is not covered by the warranty, we can still repair or replace
your phone. However, some additional charges will apply.

Please refer to the Manufacturer's User Guide for the detailed
warranty terms.

Note: Any authorized Product Care Centre may require a deposit in
connection with potential repair charges for which you will be held
responsible.

mobile phones are great but not perfect

We wish we could promise that you’ll never drop a call, but the truth
is that you may occasionally lose your connection. We are working
every day to maximize our wireless coverage and minimize this
occasional interruption.

product care

10

11

safety tips

calling 911 from your
wireless phone

Important Note: This phone cannot dial 911 unless you pre-program it.
See Manufacturer's User Guide for more details.

At TELUS Mobility, we care about your safety. We have enclosed some
helpful 911 tips for you and your family to follow if you use your wireless
phone in an emergency situation.

1During an emergency, always provide the operator with your

complete wireless phone number including area code.

2Tell the operator your location and the location of the emergency

you’re reporting. Not all areas are equipped with Enhanced 911
service, which assists an operator in pinpointing your location.

3Stay on the line with the operator. Remember, you aren’t billed

airtime for 911 calls. If the call is disconnected, leave your
phone powered on in case the operator needs to call you back.

4Pre-programming 911 on your wireless phone increases the

chance of making accidental calls.

Phone turns on
but can’t place
or receive calls

Display is blank Phone is off

Battery is
completely empty

Turn the phone on

Recharge the battery

To activate, call us at

1-888-552-3333 or visit
telusmobility.com/activate

Press *8378 then press SEND
to see if your phone is connected
to the network

Refer to the TELUS Mobility
Coverage Maps to ensure
you are within our service area

Check the number you dialed

Add Pay & Talk credits to your
account

Phone may not have
been activated

Phone may have been
activated but not yet
connected to the network

Phone is outside
the service area

You’ve dialed an
invalid number

You may have run
out of Pay & Talk
credits in your account

Phone displays
‘No Service’

Phone is outside
the service area

Refer to the TELUS Mobility
Coverage Maps to ensure you
are within our service area

Phone beeps
and displays
‘Battery Low’

The battery
is almost empty

Recharge the battery

Problem What it could be What you can do

12

troubleshooting chart

Consult the table below; it will suggest solutions to specific problems. If
you need more information, consult the Manufacturer’s User Guide.

troubleshooting

You forgot your
lock code

Check the Manufacturer’s
User Guide

Ensure you have
activated the phone

Problem What it could be What you can do

The call is cut off

You may have run out
of Pay & Talk credits in
your account

You may have moved
out of the service area

Add Pay & Talk credits to
your account

Refer to the TELUS Mobility
Coverage Maps to ensure you are
within our service area

You hear a fast busy
tone when placing
a call

The network was unable
to process your call

Press END and try your call again

You can’t hear the
other person

very well

Volume might be
too low

Adjust the ear piece volume key

You do not receive
Caller ID on an
incoming call

You are not subscribed
to the service.

You are in an analog
area which does not
support this feature

The caller has blocked
Caller ID

Go to mytelusmobility.com to
subscribe to the service

You cannot place a
long distance call

Your phone may be
long distance restricted

You may not have
enough Pay & Talk
credits in your account

Call Client Care at

1-866-558-2273

Add credits to your Pay & Talk
account

The party on the
other end is not able
to hear you

Phone’s microphone
may be muted

Check the manufacturer’s
operating guide

Phone keeps
powering off

Battery may not
be charged

Recharge the battery

13

troubleshooting

If you’re having a problem consult the Manufacturer’s User Guide. If you
require further assistance please visit telusmobility.com or email us at
[e-mail]. You can also reach us by calling Client
Care at any of the numbers listed below, and we’ll be happy to help you.

Monthly – Local client care information

website: telusmobility.com Email: [e-mail]
Calgary: 403-387-5825 Quebec City: 418-802-2532
Eastern Quebec: 800-463-8988 Toronto: 416-279-2532
Edmonton: 780-732-2901 Vancouver: 604-291-2355
Montreal: 514-830-2532 Winnipeg: 204-999-2532

Ottawa: 613-282-2532 Other areas: 1-866-558-2273

Prepaid – Local client care information

website: telusmobility.com Email: [e-mail]
Calgary: 403-701-2532 Quebec City: 418-802-2532
Edmonton: 780-619-2532 Toronto: 416-279-2532
Montreal: 514-830-2532 Vancouver: 604-839-2532
Ottawa: 613-282-2532 Winnipeg: 204-999-2532
Other areas: 1-866-558-2273

14

TELUS Mobility. 200 Consilium Place, Suite 1600,
Scarborough, ON M1H 3J3 telus.com

© 2006 TELUS.