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FAQs
Can I use a rack in my upper oven to reheat or
cook on two levels at once?
Only use the rack that is supplied with your upper
oven. Use of any other rack can result in poor cooking
performance and/or arcing and may damage your
oven.
Will the upper oven be damaged if it operates
empty?
Yes. Never operate the oven empty or without the
glass tray.
Does microwave energy pass through the viewing
screen in the door?
No. The metal screen bounces the energy back to
the oven cavity. The holes (or ports) allow only light to
pass through. They do not let microwave energy pass
through.
Why do I see light reflection around the outer
case?
This light is from the upper oven light which is located
between the oven cavity and the outer wall of the
oven.
What are the various sounds I hear when the
upper oven is operating?
The clicking sound is caused by a mechanical switch
turning the microwave oven's magnetron ON and
OFF.
The heavy hum and clunk is from the change in
power the magnetron draws as it is turned ON and
OFF by a mechanical switch. The change in blower
speed is from the change in line voltage caused by
the magnetron being turned ON and OFF.
Can my upper oven be damaged if food is cooked
for too long?
Like any other cooking appliance, it is possible to
overcook food to the point that the food creates
smoke and even possibly fire, and damage to the
inside of the oven. It is always best to be near the
oven while you are cooking.
Why is a standing time recommended after
microwave cooking time is over?
Standing time allows foods to continue cooking
evenly for a few minutes after the actual microwave
oven cooking cycle. The amount of standing time
depends upon the density of the foods.
Why is additional time required for cooking food
stored in the refrigerator?
As in conventional cooking, the initial temperature of
food affects total cooking time. You need more time to
cook food taken out of a refrigerator than for food at
room temperature.
Can I use either metal or aluminum pans in my
upper oven?
Usable metal includes aluminum foil for shielding (use
small, flat pieces), and shallow foil trays (if tray is ¾
inch deep and filled with food to absorb microwave
energy). Never allow metal to touch walls or door.
Sometimes the door of my upper oven appears
wavy. Is this normal?
This appearance is normal and does not affect the
operation of your oven.
The glass tray does not move.
The glass tray is not correctly in place. It should be
correct-side up and sitting firmly on the center hub.
The support is not operating correctly. Remove the
glass tray and restart the oven. Cooking without the
glass tray can give you poor results.
Why does the dish become hot when I microwave
food in it? I thought that this should not happen.
As the food becomes hot it will conduct the heat to
the dish. Use hot pads to remove food after cooking.
What does standing time mean?
Standing time means that food should be taken out
of the oven and covered for additional time after
cooking. This process allows the cooking to finish,
saves energy, and frees the oven for other purposes.
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Can I pop popcorn in my upper oven?
How do I get the best results?
Yes. Pop packaged microwave popcorn following
manufacturer’s guidelines or use the preprogrammed
Popcorn key.
Do not use regular paper bags. Use the listening test
by stopping the oven as soon as the popping slows
to a pop every one or two seconds. Do not try to
repop unpopped kernels. You can also use special
microwave poppers. When using a popper, be sure to
follow manufacturer’s directions. Do not pop popcorn
in glass utensils.
Why does steam come out of the air exhaust
vent?
Steam is normally produced during cooking. The
upper oven has been designed to vent steam out of
the top vent.
The Lower oven doesn’t cook like my old one.
Is there something wrong with the temperature
settings?
No, your oven has been factory tested and calibrated.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new
oven is too hot or too cold, you can adjust the oven
temperature yourself to meet your specific cooking
needs. Refer to the Oven Temperature Adjustment
section in this manual for easy instructions on how to
adjust your thermostat.
Can I use aluminum foil to catch drippings in the
lower oven cavity?
Never use aluminum foil to line the bottom or sides
of the oven. The foil will melt and stick to the bottom
surface of the oven and will not be removable. Use
a sheet pan placed on a lower oven rack to catch
drippings instead. (If foil has already melted onto the
bottom of the oven, it will not interfere with the oven's
performance.)
Can I use aluminum foil on the racks?
Do not cover racks with aluminum foil. Covering
entire racks with foil restricts air flow, leading to poor
cooking results. Use a sheet pan lined with foil under
fruit pies or other acidic or sugary foods to prevent
spillovers from damaging the oven finish.
CAUTION
Foil may be used to wrap food in the lower oven,
but do not allow the foil to come into contact with
the exposed heating/broiling elements in the
oven. The foil could melt or ignite, causing smoke,
fire, or injury.
Can I leave my racks in the oven when running a
Self Clean cycle?
No. Although it will not damage the racks, it will
discolor them and may make them hard to slide in
and out during use. Remove all items from the oven
before starting a Self Clean cycle.
ENGLISH
Is it normal to hear a clicking noise coming from
the back of the lower oven when I am using it?
Your new oven is designed to maintain a tighter
control over your oven’s temperature. You may hear
your oven’s heating elements click on and off more
frequently on your new oven. This is NORMAL.
Why is the time flashing?
This means that the product has just been plugged
in, or that it has experienced a power interruption. To
clear the flashing time, touch any button and reset the
clock if needed.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
What should I do if my racks are sticky and have
become hard to slide in and out?
Over time, the racks may become hard to slide in
and out. Apply a small amount of olive oil to the ends
of the racks. This will work as a lubricant for easier
gliding.
Why aren't the function buttons working?
Make sure that the oven is not in Lockout mode. The
will show in the display if Lockout is activated.
lock
To deactivate Lockout, touch and hold Lower Clear/
Off for three seconds. The unlock melody sounds
and Loc appears in the display until the controls are
unlocked.
My oven is still dirty after running the EasyClean
cycle. What else should I do?
®
The EasyClean
in your oven to assist in hand-cleaning of your oven.
It does not automatically remove all soils after the
cycle. Some scrubbing of your oven is required after
running the EasyClean® cycle.
cycle only helps to loosen light soils
®
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I tried scrubbing my oven after running
EasyClean®, but some soils still remain. What can
I do?
®
The EasyClean
feature works best when the soils
are fully soaked and submerged in water before
running the cycle and during hand-cleaning. If soils
are not sufficiently soaked in water, it can negatively
affect the cleaning performance. Repeat the
®
EasyClean
process using sufficient water.
Sugar-based and certain greasy soils are especially
hard to clean. If some stubborn soils remain, use the
Self Clean feature to thoroughly clean your oven.
Soil on the oven walls is not coming off. How can
I clean the oven walls?
Soils on the side and rear walls of your oven may be
more difficult to fully soak with water. Try repeating
®
the EasyClean
process with more than the ¼ cup
(2 oz or 60 ml).
®
Will EasyClean
get all of the soils and stains out
completely?
It depends on the soil type. Sugar-based and certain
grease stains are especially hard to clean. Also, if
stains are not sufficiently soaked in water, this can
negatively affect cleaning performance. If stubborn
or built-up stains remain, use the Self Clean feature.
Refer to the Self Clean section of your owner's
manual.
I see smoke coming out of my oven's vents
®
during EasyClean
. Is this normal?
This is normal. This is not smoke. It is actually water
vapor (steam) from the water in the oven cavity. As
®
the oven heats briefly during EasyClean
, the water
in the cavity evaporates and escapes through the
oven vents.
®
How often should I use EasyClean
®
EasyClean
can be performed as often as you wish.
?
EasyClean® works best when your oven is LIGHTLY
soiled from such things as LIGHT grease splatter
and small drops of cheese. Please refer to the
EasyClean® section in your owner's manual for more
information.
®
What is required for EasyClean
?
A plastic scraper, a non-scratch scrubbing pad and a
towel. You should not use abrasive scrubbers such as
heavy-duty scouring pads or steel wool. Except for a
towel, all of the materials you need are included in a
special cleaning kit with your new oven.
Are there any tricks to getting some of the
stubborn soils out?
Scraping the soils with a plastic scraper before
and during hand-cleaning is recommended. Fully
saturating soils with water is also recommended.
However, certain types of soils are harder to clean
than others. For these stubborn soils, the Self Clean
cycle is recommended. Consult the Self Clean section
of your owner's manual for details.
Is it safe for my convection fan, broil burner or
®
heater element to get wet during EasyClean
?
Yes. The convection fan, broiler burner or heater
element may get a little wet during cleaning. However,
direct spray onto the broil burner and heater elements
is not necessary because these are self-cleaning
during regular use.
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Before Calling for Service
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms Possible Causes / Solutions
Oven control beeps
and displays any F
code error
Oven will not work
Arcing or Sparking
(Upper Oven)
•Electronic control has detected a
fault condition. Touch Clear/Off to
clear the display and stop beeping.
Reprogram oven. If fault recurs,
record fault number. Touch Clear/Off
and contact a Service agent.
•Plug on range is not completely inserted in the electrical outlet.
- Make sure electrical plug is plugged into a live, properly grounded outlet.
•A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
•Oven controls improperly set.
- See the Using the Oven section.
•Oven too hot.
- Allow the oven to cool to below locking temperature.
•Cookware is not microwave safe. When in doubt, test cookware before use.
•Do not operate oven while empty.
CODE CAUSE
F-3 Touch key error
F-19
Oven not heating
(Lower oven)
ENGLISH
Unevenly Cooked
Foods (Upper Oven)
Overcooked Foods
(Upper Oven)
Undercooked Foods
(Upper Oven)
Improper Defrosting
(Upper Oven)
If the display shows
a time counting down
but the oven is not
cooking
Steam is exhausted
through the oven vent
•Test cookware to make sure it is microwave safe.
•Do not cook without the glass tray.
•Turn or stir food while cooking.
•Defrost food completely before cooking.
•Use correct cook time and power level.
•Change cook time or power level.
•Test that cookware is microwave safe.
•Defrost food completely before cooking.
•Change cook time or power level.
•Make sure ventilation ports are not blocked.
•Test that cookware is microwave safe.
•Change defrost time or weight.
•Turn or stir food during defrost cycle.
•Check that door is firmly closed.
•Check that timer wasn't started instead of a cooking function.
•Cooking foods with high moisture produces steam. This is normal.
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Symptoms Possible Causes / Solutions
Appliance does not
operate
•Make sure cord is plugged correctly into outlet. Check circuit breakers.
•Service wiring is not complete. Contact your electrician for assistance.
•Power outage. Check house lights to be sure. Call your local electric company
for service.
Oven light does not
work
Oven smokes
excessively during
broiling
Food does not bake
or roast properly
•Replace or tighten bulb. See Changing the Oven Light section in this Owner’s
Manual.
•Control not set properly. Follow instructions under Setting Oven Controls.
•Meat too close to the element. Reposition the rack to provide proper clearance
between the meat and the element. Preheat broil element for searing.
•Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling.
•Insert on broiler pan wrong side up and grease not draining. Always place grid
on the broiler pan with ribs up and slots down to allow grease to drip into pan.
•Grease has built up on oven surfaces. Regular cleaning is necessary when
broiling frequently.
- Old grease or food spatters cause excessive smoking.
•Oven controls improperly set.
- See the Using the Oven section.
•Rack position is incorrect or the rack is not level.
- See the Using the Oven section.
•Incorrect cookware or cookware of improper size being used.
- See the Using the Oven section.
•Oven sensor needs to be adjusted.
- See Oven Temperature Adjustment in the Features section.
Food does not broil
properly
Oven temperature too
hot or too cold
•Oven controls improperly set.
- Make sure you touch Broil.
•Improper rack position being used.
- See the Broiling Guide.
•Cookware not suited for broiling.
- Use broiling pan and grid.
•Aluminum foil used on the broiling pan and grid has not been fitted properly and
slit as recommended.
- See the Using the Oven section.
•In some areas the power voltage may be low.
- Preheat the broil element for 5-7 minutes.
- See the Broiling Guide.
•Oven sensor needs to be adjusted.
- See Oven Temperature Adjustment in the Features section.
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Symptoms Possible Causes / Solutions
•The oven temperature is too high to set a Self Clean operation.
- Allow the oven to cool and reset the controls.
Oven will not Self
Clean
“Crackling” or
“popping” sound
Fan noise
Convection Fan stops
Displayed Time is
flashing
Excessive smoking
during a Self Clean
cycle
•Oven controls improperly set.
- See the Self Clean section.
•A Self Clean cycle cannot be started if the oven lockout feature is active.
•Make sure to slide the tank into the slot until it clicks into place.
•This is the sound of the metal heating and cooling during both the cooking and
Self Clean functions.
- This is normal.
•A convection fan may automatically turn on and off.
- This is normal.
•Convection fan stops during a convection bake cycle.
- This is normal and is done to allow for more even heating during the cycle.
This is not a failure of the oven and should be considered normal operation.
•This is normal. This means that the product has just been plugged in, or that it
has experienced a power interruption. Touch the Clock key and reset the time,
or touch any key to stop the flashing.
•Excessive soil.
- Touch the Clear/Off button. Open the windows to rid the room of smoke. Wait
until the Self Clean mode is cancelled. Wipe up the excess soil and reset the
clean.
ENGLISH
Oven door does not
open after a Self
Clean cycle
The oven does not
clean after a Self
Clean cycle
CLEAN and door flash
in the display
LOCKED is on in the
display when you
want to cook
Burning or oily odor
emitting from the vent
Oven racks are
difficult to slide
•Oven is too hot.
- Allow the oven to cool below locking temperature.
•Allow about one hour for the oven to cool after the completion of a Self Clean
cycle. The door can be opened when the lock
•The control and door may be locked.
•Oven controls not properly set.
- See the Self Clean section.
•Oven was heavily soiled.
- Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens
may need to Self Clean again or for a longer period of time.
•The Self Clean cycle has been selected, but the door is not closed.
- Close the oven door.
•The oven door is locked because the temperature inside the oven has not
dropped below the locking temperature.
- Touch the Clear/Off button. Allow the oven to cool.
•This is normal in a new oven and will disappear in time.
- To speed the process, set a Self Clean cycle for a minimum of 3 hours. See
the Self Clean section.
•The shiny, silver-colored racks were cleaned in a Self Clean cycle.
- Apply a small amount of vegetable oil to a paper towel and wipe the edges of
the oven racks with the paper towel.
is no longer displayed.
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Symptoms Possible Causes / Solutions
Moisture collects on
oven window or steam
comes from oven vent
Oven will not Steam
cook
Water pools in the
bottom of the oven
during or after steam
cooking
White residue appears
on the oven bottom
after steam cooking
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•This is normal when cooking foods high in moisture.
•Excessive moisture was used when cleaning the window.
•Make sure to slide the tank into the slot until it clicks into place.
•The drain in the steam feeder tank may be clogged with hard water scale. If this
happens, the descaling function must be run before the steam function can be
used.
•During steam cooking, the water in the steam feeder is transferred to the bottom
of the oven. It is normal for water to fill the bottom of the oven during or after the
Steam mode.
•If the water leaves mineral deposits on the oven bottom, remove the deposits
with a cloth or sponge soaked in vinegar.
•Using hard water in the steam feeder can result in hard water scale on the oven
bottom.
•To remove mineral deposits that remain on the oven bottom, use a cloth or
sponge soaked in vinegar or a weak citric acid solution.
•The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
•Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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