Providing Notice To Each Other Under The Agreement ............................................ 171
Other Important Terms ............................................................................................. 171
Copyright Information .............................................................................................................. 172
Index ....................................................................................................................................... 173
TOC x
Get Started
The following topics give you all the information you need to set up your phone and service the
first time.
Your Phone at a Glance
The following illustration outlines your phone‘s primary external features and buttons.
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
Install the Battery
Please follow the steps below to install the battery.
1. Insert your fingernail into the Charger/Accessory Port and lift the cover up gently.
2. Insert the battery, contacts end first, and gently press the battery into place.
3. Replace the battery compartment cover, making sure all the tabs are secure and there
are no gaps around the cover.
Charge Your Battery
The following steps will help you charge your battery.
1. Plug the USB connector into the charger/accessory port at the bottom of your phone.
2. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to
three and half hours.
Note: Your phone‘s battery should have enough charge for the phone to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully charge the
battery as soon as possible.
3. Press and hold the Power/LockButton to turn the phone on.
Get Started 1
If your phone is activated, it will turn on, search for service, and begin the setup
process.
If your phone is not yet activated, see Activate Your Phone for more information.
Activation and Service
Before using your phone, you must set up your service with Virgin Mobile. You will need your
phone‘s serial number (MEID), printed on a sticker inside the battery compartment.
Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
1. From your computer, visit virginmobileusa.com and click Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the
back of your phone in the battery compartment. This number can also be found on the
bottom panel of the phone‘s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you‘ll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is
designed to activate automatically. If you are swapping from another Virgin Mobile device to a
new one, be sure to turn off the old device before swapping the serial number (MEID). Once the
MEID swap is complete, turn on the new device and the programming information will be
pushed to your device automatically.
You can also start the activation process manually.
■ Press > > Settings > Activate this device.
Manage Your Account
Access information about your account. You can:
● Check your minutes.
● Add money (Top-Up).
● Changes plans.
● And more!
Get Started 2
From Your Phone
Open the My Account app or open the dial pad and dial 611.
From Your Computer
■ Log in with your phone number and account PIN at virginmobileusa.com.
Top-Up Your Account
Sign up for Auto Pay to keep your service working month after month. Or, you can buy Top-Up
cards at thousands of retailers and add money to your account from your phone or by logging in
at virginmobileusa.com.
Auto Pay
Auto Pay is the easiest way to keep your service working. Once you register your credit card,
debit card or PayPal account, you can set it to automatically pay your monthly plan. Then you
can keep emailing, IMing, Tweeting with Twitter, surfing, and talking with no interruptions. Set
up Auto Pay anytime by logging into My Account at virginmobileusa.com, and adjusting your
payment settings.
From Your Phone
■ Press > . Dial * 7 2 9 and then touch .
Additional Information
For more information about your Virgin Mobile account, as well as other Virgin Mobile services,
visit us at virginmobileusa.com.
Or, call us at 1-888-322-1122. We‘re here to serve you.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your
phone has been turned on, you will see a Welcome message. You can then complete the setup
process.
Note: You may be able to complete the setup screens before your phone has been activated on
your account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice
and touch I Agree to allow your phone to connect automatically to the best available data
network, including Wi-Fi. To turn Connections Optimizer off at any time, press > >
System settings > More... > Mobile networks > Connections Optimizer and uncheck the
box. See Connections Optimizer for details.
Get Started 3
1. Before activation, you can turn on the TalkBack voice navigation feature for the visually
impaired. Double tap the center of the screen to activate this feature. To enable other
features, tap Accessibility settings. To continue the activation process, tap Next.
2. Enter your phone name. This will be used as your phone name in Bluetooth, Wi-Fi Direct,
etc. Then enter a phone number to call if the phone is lost. It will be displayed on the
Lock screen.
3. Your initial setup is complete. You can now enjoy your phone and personalize it to your
liking.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. Press and tap > Voicemail.
2. Tap Personalize now.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password
when setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about voicemail, see Voicemail or Visual Voicemail.
Get Started 4
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone‘s basic layout.
Key Functions
● Earpiece lets you hear the caller and automated prompts.
● Back Key lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
●Menu Key allows you to access the options available for the current app, feature,
function, or screen. Tap and hold to open the recently-used applications window.
●Home Button returns you to the Home screen. Press and hold to open Google
Now.
●Power/Lock Button lets you turn the phone on or off or turn the screen on or off, or
switch your phone to silent mode, vibration mode, or airplane mode.
●Proximity Sensor detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the screen, such as during
a phone call.
While talking on the phone, the sensor detects talk activity and locks the keypad to
prevent accidental keypresses.
●Front-Facing Camera Lens takes pictures and records videos while facing the screen,
and allows you to video conference.
●Charger/Accessory Port allows you to connect the phone charger or the USB cable
(included).
●Microphone allows you to transmit your voice to the other caller and is used for voice-
activated functions.
● Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller‘s voice in speakerphone mode.
Phone Basics 5
●Volume Buttons allows you to adjust the ringtone or media volume or adjust the voice
volume during a call.
●Flash helps illuminate subjects in low-light environments when the camera is focusing
and capturing a picture or video.
● Back-Facing Camera Lens lets you take pictures and videos.
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/LockButton.
Turn Your Phone Off
1. Press and hold the Power/LockButton to open the phone options menu.
2. Touch Power off, then OK to turn the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power/Lock Button. Pressing the Power/Lock
Button again or receiving an incoming call will turn on your phone screen and show the
lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone‘s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Screen timeout.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock Button.
Phone Basics 6
2. Swipe your finger across the screen to unlock it.
If you have set up a screen lock, you will be prompted to draw the pattern or enter
the password or PIN. See Lock screen
Unlock the Screen Using the KnockON Feature
The KnockON feature allows you to double-tap the screen to easily turn the screen on or off.
● Quickly double-tap the center of the screen to turn the screen on.
● Quickly double-tap the Status Bar, an empty area on the Home screen, or the Lock
screen to turn the screen off.
Note: The KnockON feature can be turned on and off in the Gestures menu. From the Home
screen, tap > System settings > Gestures > remove the checkmark from the Screen
on/off checkbox.
Unlock Your Screen Using the Knock Code Feature
The Knock Code feature allows you to create your own unlock code using a combination of
knocks (or taps) on the screen.
■ While the screen is off, tap the same sequence you established anywhere on the screen.
The Home screen will be accessed directly.
Note: The Knock Code feature can be turned on and off in the Lock screen settings. From the
Home screen, tap > Lock screen settings > Select screen lock > Knock Code. Then
follow the instructions to create your unlock sequence, as well as a Backup PIN in case you
forget your unlock sequence. Please note that KnockON is disabled when Knock Code is in use.
Touchscreen Navigation
Your device is a touch-sensitive phone which allows you to select an on-screen option with a
single touch and to easily scroll through long lists. Simply slide up and down through the display
with your fingertip.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application
and settings icons, or press onscreen buttons, simply touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch
and hold the item.
Phone Basics 7
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger.
While dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts
or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways
to bring up a bigger keyboard.
Note: The Auto-rotate check box needs to be selected for the screen orientation to
automatically change. Press > > System settings > Display > Auto-rotate screen.
Tip: You can also access the screen rotation setting from the Notifications screen. Pull down
the Notifications bar and touch Rotation to select or deselect the option.
Pinch and Spread
―Pinch‖ the screen using your thumb and forefinger to zoom out or ―spread‖ the screen to zoom
in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to
zoom in.)
Phone Basics 8
Lock and Unlock Your Phone
You can prevent accidental screen touches from activating phone functions by locking your
phone.
Lock Your Phone
When your phone is locked, you can only receive incoming calls or make calls to 9-1-1.
■ Press the Power/LockButton .
Unlock Your Phone
1. Press the Power/LockButton to wake up the phone.
2. Swipe the screen to any direction to unlock it.
Note: The default Lock screen simply locks the screen to prevent unintentional actions. For
more security to guard against unauthorized use, you can set an unlock requirement (such as a
pattern, PIN, or password) that will need to be entered to unlock it.
Guest Mode
Use Guest mode when you let someone else use your phone. They will only be able to use the
applications that you‗ve selected. Once you set it up, you can easily put your phone in Guest
mode by drawing the guest pattern on the Lock screen that you set, which is different from your
normal unlock pattern.
Note: Guests can also use applications that your selected applications link to.
Set Up Guest Mode
This section teaches you how to set up Guest Mode if another person uses your phone.
1. Press > > System settings > Guest mode.
Phone Basics 9
2. Tap Set pattern, then set the pattern you want to use to put your device in Guest mode.
3. Tap Set apps to view which apps can be accessed in Guest mode. Tap the Add icon
in the upper right corner of the screen to change the Guest apps list.
Checkmark the apps that can be accessed.
Remove checkmarks from the apps that you don't want to be accessed.
Tap OK after selecting all of the apps you want to make available for guests.
4. Tap at the top right corner to activate Guest Mode.
If your Lock screen is not set to Pattern, tap OK, then tap Pattern and enter your
normal lock screen pattern as necessary.
Note: If your unlock sequence is set to a PIN or password, you will need to enter it to be able
set the unlock pattern.
Use Guest Mode
After you‗ve set up and enabled Guest mode, lock the screen so that you can enter your Guest
mode pattern. The Guest mode Home screen is displayed with only the apps you‗ve selected for
guest access. To exit Guest mode, enter your normal unlock pattern on the Lock screen.
Note: Guest mode is automatically disabled if your lock sequence is changed from Pattern.
Otherwise, manually disable it if you no longer want to allow guest access.
Your Home Screen
The home screen is the starting point for your phone‘s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more.
Home Screen Overview
Your home screen extends beyond the initial screen. Swipe the screen left or right to display
additional screens.
Phone Basics 10
Note: The small rectangles above the primary shortcuts let you know your current screen
position.
Tip: Press to return to the main home screen from any other screen.
Customize Your Home Screen
You can customize your Home screen when you do the following.
● Create Shortcuts
● Add Widgets
● Create Contact shortcuts
● Change the Background (Wallpaper)
● Customize Application Icons
Create Shortcuts
Shortcuts are different from the Home screen Widgets. Shortcuts can access a specific contact,
activate a feature, action, or launch an application.
To add a shortcut from the Applications screen:
1. Press to access the Home screen.
2. Select a location (canvas) for your new shortcut by scrolling across your available
canvases until you reach the desired one.
Phone Basics 11
3. Tap to reveal all your current applications. By default, the applications are listed in a
grid view.
4. Scroll left or right through the list and locate your desired application.
5. Touch and hold the on-screen icon. This creates an immediate shortcut of the selected
icon and closes the Applications screen. The new shortcut then appears to hover over
the Home screen.
Note: The same shortcut can be added to any of the available canvases (Home or Extended).
The application you add to the canvas will still appear within the Applications screen.
6. While holding the on-screen icon, position it on the current canvas. Once complete,
release the screen to lock the shortcut into its new position.
To add a shortcut via the Home screen:
1. Press to access the Home screen.
2. Touch and hold on an empty area of the screen.
3. Tap either Apps or Widgets.
4. Touch and hold a selection from the list and drag it to your Home screen.
To delete a shortcut:
1. Press to access the Home screen.
2. Touch and hold the desired shortcut. This unlocks it from its location on the current
screen.
3. Drag the icon over Remove and release it.
Add and Remove Widgets on the Home Screen
Widgets are self-contained applications that can be accessed through your Applications screen
or on the Home or Extended screens. Unlike a shortcut, this Widget appears as an on-screen
application.
To add a Widget:
1. Press to access the Home screen.
2. Touch and hold on an empty area of the screen.
3. Tap the Widgets tab.
4. Touch and hold an available Widget and drag it to your current screen.
Phone Basics 12
To remove a Widget:
1. Go to the Home screen canvas on which the widget is located.
2. Touch and hold the widget. This unlocks it from its location on the current screen.
3. Drag the widget over Remove and release it.
This action does not delete the Widget. It just removes it from the current canvas.
To place a Widget onto a different screen:
1. Touch and hold the widget you want to move.
2. Drag the widget to the edge of the screen (the left side if moving to a screen located on
the left, right side if moving to a screen located on the right).
3. After about one second, the current screen will change. Repeat until you get to the
desired screen.
Change the Phone's Wallpaper
You can select and assign your phone's background wallpaper.
1. From the Home screen, tap > Home screen settings > Wallpaper.
– or –
Touch and hold an empty spot on the Home screen, then tap the Wallpapers tab.
2. Tap Gallery, ID wallpapers, Live Wallpapers, Photos, or Wallpaper gallery.
Gallery to use a picture saved on your phone as a wallpaper. You can crop the
picture before setting it as a wallpaper.
ID wallpapers to open the available wallpapers that were included in your Virgin
ID pack.
Live Wallpapers to open a list of animated wallpapers installed on your phone.
Live wallpapers can be animated or even interactive. More Live wallpapers are
available in the Play Store.
Photos to view the available wallpapers in the wallpaper gallery.
Wallpaper gallery to view the available wallpapers in the wallpaper gallery.
3. Depending on the type of wallpaper, tap Crop, Set wallpaper or Apply.
Phone Basics 13
Customize Applications Icons on the Home Screen
You can customize each application icon on the Home screen.
1. Touch and hold an application icon until it‗s unlocked from its current position. Then drop
it on the screen. The editing icon will appear in the upper right corner of the
application.
2. Tap the application icon again and select a preloaded icon sign from the Theme icon
tab.
– or –
Tap the Photo icon tab to create a new icon using images from the Gallery.
Tip: Tap 1x1 or 2x2 to change the icon size.
Access Recently-Used Applications
Your phone keeps a running list of your most recently used applications.
Phone Basics 14
1. Tap and hold to open the recently-used applications window.
2. Tap an icon to open the related application.
Tip: Swipe an application preview to the left or right to remove it from the recently-used
applications list.
Home Screen Clean View
You can see the wallpaper without items on the Home screen by pinching out. Pinch in or tap
to see applications and widgets again.
Quick Access
To view the quick access items, touch anywhere in the front key area and drag up. The
following options are available: Google Now and QuickMemo.
Change the Screen Orientation
This phone is capable of changing the orientation of screen content when the orientation of the
phone itself has changed. The phone‗s built-in accelerometer senses movement and changes
its angle/orientation. Note that some of the screens, applications and widgets do not support
orientation changes.
Phone Basics 15
The automatic screen orientation feature can be manually enabled to change the orientation for
Icon
Status
Signal Strength – Shows your current signal strength (the more bars there are,
the stronger the signal is).
No Service – Your phone cannot find a usable signal.
3G/1x Connected – Indicates that 3G/1x data service is available.
3G/1x In Use – Indicates that 3G/1x data service is in use.
Wi-Fi Connected – Indicates that Wi-Fi is in use.
Bluetooth On – Indicates that Bluetooth is on.
Location On – Indicates that GPS is on.
Communicating Location – Indicates that the phone is receiving location data
from GPS.
Airplane Mode – Indicates that the phone is in Airplane Mode.
Speakerphone On – Indicates that Speakerphone is on.
Vibrate Mode – Indicates that the ringer volume is set to vibrate and any sounds
are silenced.
all enabled screens when rotation is detected.
Note: An example of a screen that automatically re-orients by moving the phone is the
Messaging screen. This only requires you turn the phone to a horizontal position.
1. Press > > System settings > Display.
2. Tap Auto-rotate screen to enable (a blue checkmark displays) or disable the screen
auto-rotation.
Status Bar
The Status Bar appears at the top of the screen. It displays icons indicating that you‘ve received
notifications (on the left) and icons indicating the phone‘s status (on the right), along with the
current time.
If you have more notifications than can fit in the Status Bar, the icon prompts you to open
the Status Bar to view them all.
The following list identifies the symbols you‘ll see on your phone's display screen:
Status Icons
Phone Basics 16
Icon
Status
Ringer Silenced – Indicates that all sounds are turned off.
Very Low Battery – Indicates that battery is very low.
Low Battery – Indicates that battery is low.
Battery Drained (40%) – Indicates that battery is partially drained.
Battery Full – Shows your current battery charge level. (Icon shown is fully
charged.)
Battery Charging – Indicates that battery is charging.
Alarm Clock – Indicates that an alarm is set.
Icon
Notification
New Gmail Message – Indicates a new Gmail message.
New Email – Indicates a new Email message.
New Text or Multimedia Message – Indicates you have received a new text or
multimedia message.
High Priority Text or Multimedia Message - Indicates you have received a
high priority text or multimedia message.
New Voicemail – Indicates you have received a new voicemail message.
Upcoming Event – Alerts you to an upcoming event.
Data Is Syncing – Application sync is active and synchronization is in progress
for Gmail, Calendar, and Contacts.
Problem With Sign-In Or Sync – There has been an issue with your connection
to the Google server, or you were not properly signed into your account. In order
to use Google application or sync features, you must set up and sign into an
active Google Account.
Full Internal Storage – Indicates that internal storage is full.
USB Connected – The phone has detected an active USB connection.
More Notifications Not Displayed – Indicates that there are more notifications
which are not displayed in the Status Bar.
Call In Progress – Indicates that a call is in progress.
Notification Icons
Phone Basics 17
Icon
Notification
Call In Progress Using Bluetooth Headset – Indicates that a call is in progress
using the Bluetooth headset.
Call Being Forwarded – Indicates that a call is being forwarded.
Call On Hold – Indicates that a call is on hold.
Missed Call – Indicates that you have missed calls.
Uploading Data – Indicates that your phone is uploading data.
Downloading Data – Indicates that your phone is downloading data.
Download Finished – Indicates that a download is complete.
Connected To VPN – Indicates that the phone is connected to a Virtual Private
Network.
Disconnected From VPN – Indicates that the phone is disconnected from the
Virtual Private Network.
Song Is Playing – Indicates that a song is playing.
Carrier data – Data use threshold approaching or exceeded.
TTY – Indicates that your phone is operating in TTY mode.
Hotspot Active - Indicates that Portable Wi-Fi hotspot is active.
New Hangouts Message - Indicates a new Hangouts message.
Enter Text With the On-screen Keyboard
The on-screen keyboard displays automatically when you tap a text entry field. To manually
display the keyboard, simply tap a text field where you want to enter text.
By default, there are 2 types of touchscreen keyboards: QWERTY keyboard and Phone keyboard.
To change the keyboard between QWERTY keyboard and Phone keyboard.
1. Touch on the LG Keyboard.
2. Tap Input language and type, then tap next to the desired input language.
3. Tap the desired keyboard type and tap repeatedly to go back to the entry screen.
Phone Basics 18
QWERTY Keyboard
1. Tap a text field where you want to enter text.
2. Enter the desired text.
To enter numbers, symbols, and emojis, tap .
To enter letters again, tap .
Phone Basics 19
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