LG LGH831 Owner’s Manual

ENGLISH

Basic Functions

Module

Always-on display

Wide-angle lens

Multi-tasking feature

Smart Bulletin

Smart Notice

Smart Doctor

quick share

Quick Help

Voice Care

QuickRemote

QuickMemo+

QSlide

LG Health

Do not disturb

Ringtone ID

Fingerprint recognition

Content sharing

Dual Play

Product components and accessories

Parts overview

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USER GUIDE

LG-H831

MFL69821501 (1.0)

www.lg.com/ca

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

•Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices.

•This device is not suitable for people who have a visual impairment due to the touchscreen keyboard.

•Descriptions are based on the device default settings.

•Default apps on the device are subject to updates, and support for these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact a LG Service Center. For user-installed apps, please contact the relevant service provider.

•Modifying the device’s operating system or installing software from unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG license agreement and void your warranty.

•Some content and illustrations may differ from your device, depending on the region, service provider, software version, or OS version, and are subject to change without prior notice.

•Software, audio, wallpaper, images, and other media supplied with your device are licensed for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

•Additional charges may incur for data services, such as messaging, uploading, downloading, auto-syncing and location services. To void additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

Instructional notices

WARNING: Situations that could cause injury to users and third parties.

CAUTION: Situations that may cause minor injury or damage to the device.

NOTE: Notices or additional information.

About this user guide

Table of contents


01		02
Custom-designed		Basic Functions
Features		29	Product components and
7	Module		accessories
		30	Parts overview
7	Always-on display
		32	Turning on or off the device
8	Wide-angle lens
		33	Installing the SIM card
9	Multi-tasking feature
		35	Inserting the memory card
10	Smart Bulletin
		36	Removing the memory card
11	Smart Notice
		37	Battery
12	Smart Doctor
		42	Touch screen
13	quick share
		45	Home screen
14	Quick Help
		53	Screen lock
14	Voice Care
		56	Device encryption
15	QuickRemote
		57	SD card encryption
16	QuickMemo+
		58	Taking screenshots
18	QSlide
		59	Entering text
19	LG Health

20Do not disturb

21Ringtone ID

21 Fingerprint recognition

25 Content sharing

27 Dual Play

Useful Apps

68Installing and uninstalling apps

69Uninstalled apps

70Phone

73Messaging

74Camera

87Gallery

90Calculator

90Weather

90Downloads

91Clock

92Voice Recorder

93Music

94E-mail

95Contacts

97Calendar

98File Manager

99Tasks

99Evernote

99Facebook

99Instagram

100LG Backup

101RemoteCall Service

101LG SmartWorld

102Google apps

Phone Settings

106 Settings

106 Networks

118Sound & notification

119Display

120General

Appendix

130LG Language Settings

130LG Bridge

131Phone software update

133FAQ

136Anti-Theft Guide

137More information

For Your Safety

Safety Guidelines

Table of contents

Custom-designed

Features

You can remove the module from the bottom of the device to replace the battery.

After removing the module, install another accessory into the module slot. You can use various features provided by the various accessories.

• See Removing the battery and Installing the battery for details.

You can display the date, time, signature or other information on the screen even when the main screen is turned off. Always-on display is a useful feature to check the time frequently and display your own signature.

1Tap Settings Display Always-on display and then swipe right to turn on the Always-on display feature.

• The battery may drain faster when you use Always-on display. Turn off this feature to use the battery longer.

Custom-designed Features

2Tap Set what to show and select the item you want to display on the screen.

•Time: Always display the current time.

•Signature: Display your signature in place of the current time. Use the Set signature option to enter a signature and change the font.

You can use the wide-angle lens to take photos of a range that is wider than the actual field of vision. This feature is useful when you take a photo or record a video of a landscape or a wide area from a narrow area.

• See Switch to dual camera for details.

Custom-designed Features

Multi-Window

You can use two apps at the same time by separating the screen into the multiple windows.

While using an app, tap and hold from the Home touch buttons, then select an app from the recently used apps list.

•You can use two apps displayed on the main screen at the same time.

•To stop the Multi-Window feature, tap and hold .

• You can use this feature in an app that supports the Multi-Window feature.

•The Multi-Window feature is not supported by some apps, including downloaded apps.

Custom-designed Features

Overview screen

The Overview screen provides a preview of your recently used apps.

To view the list of recently used apps, tap on the Home, then tap the displayed app.

•Tap and hold an app and drag it to the top of the screen to start

the app with the Multi-Window. You can also tap at the top of each app.

You can add a Home screen that displays useful content and information. You do not need to add an additional widget or run an app.

1Tap Settings Display Home screen Smart Bulletin and then swipe to activate it.

•The Smart Bulletin can be found on the left-most canvas of the Home screen.

2Configure Smart Bulletin by using the available menu items.

•To rearrange menu items displayed on the Smart Bulletin, tap and hold , then drag up or down.

•To display or hide a menu item on the Smart Bulletin, tap the item.

• To change the Smart Bulletin options, tap on the Smart Bulletin screen.

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Smart Notice is a widget that notifies you of useful information. Using time and location, this feature analyzes the user's usage patterns and the environment in which the smartphone is used.

Use Smart Notice as:

•Automatic reminders to add frequently used unsaved numbers to your contacts.

•Automatic reminders to make a call to a number you did not call back after declining it or sending a reject message.

•Automatic reminders of a contact's birthday saved in the calendar or the contact list.

•Automatic reminders to clean up temporary files, downloaded files, and apps that have not been used for a period of time.

•Automatic reminders to customize device settings according to the pattern and place you are using the device.

•Automatic reminders to save power when battery consumption is high.

Starting Smart Notice

You can add the Smart Notice widget when it is not added by default or is deleted from the Home screen. Take the following steps to add the widget:

1On the Home screen, tap and hold on an empty space, then tap

Widgets.

2Tap and hold Smart Notice, then drag it to the desired position on the Home screen.

•Tap in the widget to change the Smart Notice settings.

Custom-designed Features

You can use Smart Doctor to diagnose the device’s condition and optimize it.

1Tap Settings General Smart Doctor.

2Use desired functions.

•Optimize phone: Close currently unused apps and clean up temporary files to improve device performance.

•Diagnose: Analyse the battery, mobile data, apps, network status, and use patterns to view device management information.

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You can take a picture or record a video and then share it through an app.

1Tap , then take a photo or record a video.

2Tap and hold the preview icon, then drag the preview over the app icon that appears on the screen.

You can also swipe the icon towards the opposite direction to see what other apps you can use to share your photos and videos.

• The app displayed by quick share may vary, depending on the type and frequency of access of the apps installed on the device.

You can view the main features of the device, frequently asked questions or user guide. By entering keywords about the difficulties in using with the device after you buy it or any other queries, you can view useful information including answers to frequently asked questions or instructions in the user guide.

1Tap Quick Help.

2Enter inquiries in the search box to search for information.

• This feature is periodically updated according to the user’s feedback.

•Available menu items may vary, depending on the area and the mobile service provider.

You can control your device by using voice commands when circumstances so require, such as when the touch screen is not working properly.

1Tap and hold the Power/Lock key.

•The Voice Care button appears below the power options.

2Tap Voice Care.

Alternatively, wait for 10 seconds until the function automatically starts.

3Perform actions by using voice commands.

• To use this feature, first you must agree to the permissions for use of an app you want to run with voice commands.

•To withdraw from the agreement, tap and cancel the agreement.

•This function may be not supported depending on the service area.

Custom-designed Features

QuickRemote overview

You can control many electronic devices in different locations by using your device as a remote control.

• This feature uses infrared (IR) signals and operates very similar to a remote control. When using QuickRemote, keep the IR sensor at the top right of the device uncovered.

•This feature may not be supported, depending on the device manufacturer or service provider.

Registering a device for remote control

You can register a device you want to control remotely with your device.

1Tap LG QuickRemote.

2Tap to specify locations where you want to use the remote control.

3Tap and select the type and manufacturer of the device you want to set up.

4Follow the on-screen instructions to make sure that the QuickRemote feature works properly on the device..

Creating a universal remote control

You can create a customized universal remote control by assigning remote control functions to your device.

1Tap LG QuickRemote.

2Tap to specify locations where you want to use the remote control.

3Tap Universal remote.

4Enter a remote control name and tap OK.

Custom-designed Features

5Tap and hold the button you want, then drag it to the position you want.

6Tap NEXT.

7Follow the on-screen instructions to familiarize yourself with the function, then tap SAVE.

QuickMemo+ overview

You can make creative notes by using a variety options on this advanced notepad feature, such as image management and screenshots, which are not supported by the conventional notepad apps.

Creating a note

1Tap QuickMemo+.

2Tap to create a note.

• : Save a note.

• : Undo the last action.

• : Redo the last action you undid.

• : Enter a note by using the keypad.

• : Write notes by hand.

• : Erase handwritten notes.

• : Edit or erase parts of a handwritten note.

• : Access additional options, including sharing and locking notes, changing the notepad style and inserting content.

3Tap to save the note.

Custom-designed Features

Writing notes on a photo

1Tap QuickMemo+.

2Tap to take a photo, then tap OK.

•The photo is automatically attached into the notepad.

3Write notes on the photo.

4Tap to save the note.

Writing notes on a screenshot

1While viewing the screen you want to capture, drag the status bar downwards and then tap .

•The screenshot appears as the notepad background theme. Memo tools appear at the top of the screen.

2Take notes as desired.

•To crop and save a portion of the screen, tap and specify a portion with the crop tool.

•To attach a screenshot to the notepad, tap .

3Tap and save the notes to the location you want.

•Saved notes can be viewed in either QuickMemo+ or Gallery.

•To save notes in the same location all the time, select the Use as default app checkbox and select an app.

Managing folders

You can group notes by the note type.

1Tap QuickMemo+.

2At the top of the screen, tap and select a menu item:

•All memos: View all the notes saved in QuickMemo+.

•My memos: View notes created by QuickMemo+.

•Photo memos: View notes created by .

•Capture+: View notes created by .

Custom-designed Features

•Trash: View deleted notes.

•New category: Add categories.

• : Rearrange, add or delete categories. To change the name of a category, tap the category.

• Some folders do not appear when launching QuickMemo+ for the first time. Disabled folders are enabled and appear when they contain at least one related note.

You can display several apps simultaneously on the same screen and switch between them.

For example, use the calculator or calendar when a video is playing. When an app is running, tap QSlide.

• This feature may not be supported by some apps.

• : Turn off the QSlide mode to switch to full-screen mode.

• : Adjust the opacity of the QSlide window. If the QSlide window is transparent, it will not respond to touch inputs.

Custom-designed Features

• : Close the QSlide window.

• : Adjust the size of the QSlide window.

LG Health overview

You can set a daily exercise goal and check the amount of physical exercise to monitor your health and fitness information.

Getting started with LG Health

You can configure LG Health when launching the app for the first time or after having already used it.

1Tap LG LG Health.

2Follow the on-screen instructions to complete the setup.

Using LG Health

1Tap LG LG Health.

2Do the following:

Custom-designed Features

• : Display your exercise log.

• : Begin tracking an exercise.

• : Set various LG Health settings, including your profile and goals.

• Health-related information provided by LG Health is designed for user convenience and cannot be used for purposes of disease prevention, treatment, diagnosis or other medical issues.

•LG Health may vary or may not be available, depending on the country and the mobile service provider. LG Health functions that are available and apps that can be added to LG Health may vary, depending on the country. This is due to differing laws and regulations.

You can limit or mute notifications to avoid disturbances for a specific period of time.

1Tap Settings Sound & notification Do not disturb and then swipe to turn the feature on.

2Tap Sounds and vibrations and select the mode you want:

•Priority only: Receive sound or vibrate notifications for the selected apps. When Priority only is turned off, alarms always go off.

•Total silence: Disable both sounds and vibration.

Custom-designed Features

You can set the device to play an automatically created ringtone for an incoming call from a selected contact.

1Tap Settings Sound & notification Ringtone ID and then swipe to activate it.

2Tap Compose ringtones for and select the desired option.

• The default ringtone plays for incoming calls from contacts except for the selected contact.

Fingerprint recognition overview

You can register your fingerprint on your device and use this fingerprint to unlock the device screen or content.

When confirming a purchase or signing in to an app, identify yourself by simply touching the fingerprint sensor.

• Everyone has a unique fingerprint. Fingerprints can be used to identify different users. Very similar fingerprints from different users may be recognized by the fingerprint sensor as the same fingerprint.

•If your fingerprint is unrecognised or if you forget screen lock, bring your device to the nearest LG Customer Service Centre.

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Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease. To maximize recognition accuracy, check the following before using the device.

•The device’s Power/Lock key has a fingerprint sensor. Ensure that the Power/Lock key is not damaged by a metallic object, such as coin or key.

•When water, dust or other foreign substance are on the Power/ Lock key or your finger, the fingerprint registration or recognition may not work. Clean and dry your finger before having the fingerprint recognized.

•A fingerprint may not be recognized properly if the surface of your finger has a scar or is not smooth due to being soaked in water.

•If you bend your finger or use the fingertip only, your fingerprint may not be recognized. Make sure that your finger covers the entire surface of the Power/Lock key.

•Scan only one finger for each registration. Scanning more than one finger may affect fingerprint registration and recognition.

•The device may generate static electricity if the surrounding air is dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object such as a coin or key before scanning fingerprints to remove static electricity.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint identification.

1Tap Settings General Fingerprints & security Fingerprints.

• To use this feature, make sure that screen lock is set. If a screen lock is not set, set the screen lock following the guide on the screen. See Configuring lock screen settings for details.

Custom-designed Features

2Locate the Power/Lock key on the back of the device and gently put one finger on it.

•Gently press the Power/Lock key so that the sensor can recognize your fingerprint. If you press the Power/Lock key with an excessive force, the screen lock function may start or the screen may be turned off.

•Ensure that your fingertip covers the entire surface of the sensor of the Power/Lock key.

3Follow the on-screen instructions.

•Repeat scanning the fingerprint by moving your finger little by little until the fingerprint registers.

4When the fingerprint registration is done, tap OK.

•Tap ADD MORE to register another fingerprint. If you register only one fingerprint and the corresponding finger is not in

a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.

Custom-designed Features

Managing fingerprints

You can edit or delete registered fingerprints.

1Tap Settings General Fingerprints & security Fingerprints.

2Enter your screen lock.

3From the fingerprint list, tap a fingerprint to rename it. To delete it, tap .

Unlocking the screen with a fingerprint

You can specify a target object to unlock with a registered fingerprint. To select a target object:

1Tap Settings General Fingerprints & security Fingerprints.

2Enter your screen lock.

3On the fingerprint screen, activate the desired features.

•Screen lock: Unlock the screen with a fingerprint.

•Content lock: Unlock content with a fingerprint. To do this, make sure that the content lock is set.

Custom-designed Features

Playing content from another device

You can play photos, videos or songs saved on your device from a TV.

1Connect the TV and your device to the same Wi-Fi network.

2While viewing the items from the Gallery or Music app, tap

Play on other device.

3Select the TV you want to connect to.

• For use with Chromecast, Google Play services should be up to date.

Viewing content from nearby devices

You can view content from various devices, such as a computer, NAS or mobile device, by using the Gallery or Music apps.

Connecting the devices

Connect both your device and another device that support DLNA function to the same wireless network.

• Make sure that File sharing (DLNA) is activated on both the device and the connected device.

Searching for nearby devices

You can view a list of DLNA devices on the same network by selecting the Nearby devices menu in each app.

Use content from nearby devices as if you were using it on your device.

Custom-designed Features

Sending or receiving files

You can share files between your device and another LG device, or a tablet or computer.

Sending files

From the Gallery, File Manager or Music app, tap Share or , then select a device on the file sharing list.

Receiving files

Drag the status bar downward and tap , then tap File sharing.

If your device does not support the file sharing feature, tap

Settings Networks Share & connect File sharing SmartShare Beam .

• Make sure that your device is connected to the same wireless network as the file transfer target device.

•Make sure that File sharing is activated on both the device and the target device.

Sending files to a computer

You can quickly send large files to your computer.

1Install LG Bridge on your computer.

2Start LG Bridge on the computer, then sign in using your LG account.

3Tap Settings Networks Share & connect LG AirDrive, then sign in using your LG account.

• You can download LG Bridge from the LG Mobile website (www.lg.com).

Custom-designed Features

Viewing content from your cloud

You can directly view the content saved on your cloud account, without downloading it to your device.

1From the Gallery, Music or File Manager app, select Cloud.

2Select a cloud account and sign in.

3Save or play content in your cloud.

You can display your device screen on a connected display device and use different apps from the device.

Use a DisplayPort-HDMI cable or use Screen sharing for either of the connections.

• This feature is not available for some content.

Custom-designed Features

Make sure that none of the following items are missing:

•	Device	•	USB cable
•	Battery	•	Charger
•	Ejection pin	•	Quick Start Guide

•Items described above may be optional.

•The items supplied with the device and any available accessories may vary depending on the region or service provider.

•Always use genuine LG Electronics accessories. Using accessories made by other manufacturers may affect your device's call performance or cause malfunctions. Any issues resulting from usage of accessories made by other manufacturers may not be covered by LG's repair service.

• If any of these basic items are missing, contact the dealer from which you purchased your device.

•To purchase additional basic items, contact the LG Customer Support Center.

•To purchase optional items, contact the LG Customer Support Center for available dealers, and then purchase online.

•Some items in the product box are subject to change without notice.

•The appearance and specifications of your device are subject to change without notice.

Basic Functions

Custom-designed Features

Microphone

Earpiece

Front-facing camera lens

Proximity/Ambient light sensor

Volume keys (+/-)

Module eject key Module

IR sensor

3.5mm headset jack

LED indicator

Touch screen

SIM/MicroSD card tray

Charger/USB port (C-type)

RGB sensor

Camera flash

Rear camera lens (General)	Rear camera lens
Laser detection	(Wide-angle)
Laser detection
auto-focus
Power/Lock key	NFC antenna (built in)
(Fingerprint sensor)

Microphone				Speaker
Microphone				Speaker

Basic Functions

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