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FAQs: Frequently Asked Questions
Q: Does this dishwasher require a rinse aid to be used?
A: Rinse aid is strongly recommended to enhance the drying performance of the dishwasher. In order to
be more energy efficient, the hybrid drying system does not use a heating element to assist in drying,
so a rinse aid plays an integral role in the drying process. If a rinse aid is not used, water may remain
on the dishes and the tub. Rinse aid helps to ensure that the majority of the water has been sheeted
off of the dishes at the end of the rinse and that the load is ready for the dry cycle.
Q: What can be done if my dishes have a cloudy, white film on them after a wash?
A: The cloudy film is usually caused by minerals in the water reacting with the dishwasher detergent.
First, be certain not to use too much detergent. Refer to Adding Detergent to the Dispenser section
for recommended detergent amounts. Add an extra rinse to the cycle. LG Dishwashers use less
water than traditional dishwashers, so adding an extra rinse aids in rinsing the film away. If the water
supply is hard, it may be necessary to add a performance booster that addresses the hard water
condition.
Q: How do I remove white film on the tub?
A: Measure 3 tbsp. (40 g) of citric acid powder and use it to fill the main detergent compartment. Run a
Machine Clean cycle. Do not use detergent.
Q: What steps can I take to improve drying results?
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A: Drying performance is directly affected by the amount of heat that remains in the tub after the
heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may
be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool
water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply
of hot water from start to finish. Using the High Temp setting also aids in keeping the inner drum
temperature and dishes hotter before drying begins.
LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will
maximize the amount of water that has already been sheeted away from the dishes before the dry
cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of
rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.
Water tends to bead rather than sheet off plastic and nonstick surfaces, making them more difficult
to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for
better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.
Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened
in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will
escape. This will cause all of the dishes inside to remain wet once the cycle finishes.
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52 TROUBLESHOOTING
Q: What is the hybrid drying system?
A: The dishwasher does not rely on a heating element for the drying process; instead, it relies on the
heat that is retained by the dishes and the tub during the wash and rinse cycles to turn the moisture
in the tub into humidity.
Warm, moist air in the dishwasher is then pulled into a condensing duct in the door by a fan. The air
then cools, which causes the humidity to condense. Room temperature air is also drawn into the duct
to help the air cool down faster. When this moisture condenses into a liquid, it is drained out.
NOTE
• Rinse aid is required to enhance the drying performance. If no rinse aid is used, water may remain
on the dishes and the tub.
Q: Why am I hearing a whistling sound from the dishwasher?
A: It is important to determine the duration of the noise and when it happens (what part of the cycle).
When water is drawn into the dishwasher, a whistling noise can be heard. This is normal. If the water
pressure is too high, it will be louder, so it may be necessary to adjust the water valve to lower the
pressure if the noise is too loud.
Q: What kinds of dishes can be placed in the dishwasher?
A: Ensure that the dishes you place in the dishwasher are dishwasher safe. Plastic dishware will not
dry as effectively as glass and metal dishware. Plastic items do not retain heat as well as glass and
metal dishware. Plastic cups and dishes may require some hand drying before being put away at the
end of the cycle.
Q: Can I perform a drain only cycle?
A: To drain standing water, press and hold Start for three seconds until the cycle stops. Once the
dishwasher finishes draining, the power turns off.
Q:
A: This is normal. The dishwasher is letting you know that the interior temperatures of the unit are hot
Why does my dishwasher continuously chime if I open the door during a cycle or right after
the cycle has finished?
and to use caution when placing your hands inside. Once the unit has cooled down, the chiming will
stop.
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Q: What is Control Lock and how is it activated?
A: Control Lock is a feature that prevents the controls from being changed during the cycle. It does
not prevent the door from being opened or the unit from being powered off. To activate or deactivate,
press and hold Half Load and Energy Saver simultaneously for three seconds.
Q: Can I add an extension to the drain hose?
A: If an extension drain hose is required, use 5/8" or 7/8" inside diameter, 2-3 ft. length hose and a coupler
for connecting the two hose ends.
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Q:
A: This is a safety feature. The door must be closed within four seconds of pressing the Start button.
Q: Before loading dishes, should I pre-rinse dishes?
A: No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto
An LED is blinking, the machine is chiming, and the dishwasher won't start. What is wrong
with the dishwasher?
If the door is not closed within four seconds, an LED flashes, an audible alert sounds, and the
dishwasher does not operate. To start the dishwasher, open the door and either close the door and
press Start (front controls) or press Start and close the door within four seconds (top controls).
cycles. The dishwasher washes dishes clean without pre-rinsing.
User Support Videos
For further assistance, there are videos and tutorials available
through the LG.com website.
On the www.lg.com/us home page, click on the Support menu
1
tab to bring up the menu selections. Select Video Tutorials.
Select a product category and then pick a topic or search a
2
keyword.
Scan this QR code to quickly access the
video search page on the LG website.
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54 TROUBLESHOOTING
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the appliance does not function properly or does not function at all, check the following before you
call for service.
Problem Possible Cause Solutions
Start button is not pressed. • Press the Start button.
• Make sure that the door is
completely closed and latched.
• Connect the power supply or power
supply line properly.
• Replace the fuse or reset the circuit
breaker.
• Check the water supply connection
or water heater setting. (Heating
cold water takes longer.)
• Turn on the power, run the Cancel
cycle option to remove the residual
water, then run the Turbo cycle
using detergent but with the
dishwasher empty.
• Clean the filter and the interior
according to the Maintenance
section of the owner’s manual.
• Cycle with one cup of white vinegar
in a dishwasher safe glass or bowl
placed on the upper rack. (Vinegar
is an acid, and with constant use it
could damage your appliance.)
• Select correct cycle based on soil
level and type of dishware being
washed.
• Check water supply connection or
water heater setting.
• Use recommended detergent.
• Water pressure should be between
20 and 80 psi.
• Clean the spray arms.
• Make sure dishes do not block
spray arm rotation or interfere with
detergent dispenser.
• Use less detergent and use a rinse
aid to minimize the problem.
• Reposition the dishes.
• Eliminate the stain by using a stain
removal product.
Dishwasher will not operate.
Dishwasher operates too long.
Odor
Water remains in tub after
completion of cycle.
Food soil remains on dishes.
Cloudiness on glassware.
Black or gray marks on dishes.
Yellow or brown film on inside
surfaces of dishwasher.
Door is not completely closed.
Power supply or power supply line
is not connected.
Fuse is blown or circuit breaker
tripped.
Control Lock is activated. • Deactivate Control Lock.
Dishwasher is connected to cold
water.
The previous cycle was stopped
before completion and residual
water remains in the dishwasher.
There is food in the bottom of the
unit or in the filter.
Unwashed dishes are left in the
unit for a long time.
Drain hose is kinked or clogged. • Adjust hose or clear blockage.
Improper cycle selection.
Water temperature is too low.
Dishwashing detergent was not
used.
Low inlet water pressure.
Water jet holes on spray arms
blocked.
Improper loading of dishes.
Filters are clogged. • Clean filters.
Combination of excessive
detergent and hard water.
Aluminum items rubbing dishes
during cycle.
Coffee or tea stains.
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Problem Possible Cause Solutions
Low water temperature.
Overloading. • Do not overload the dishwasher.
Improper loading. • See the Operation section.
Insufficient water pressure.
Insufficient detergent.
Rinse aid dispenser is empty. • Refill rinse aid dispenser.
Spots and filming on
dishes.
Hard water buildup in the tub.
Some level of noise is normal during
Noise
Dishes don’t dry. Rinse agent dispenser empty.
Lamps do not illuminate. Power is not connected. • Connect power supply.
Spray arms do not rotate
smoothly.
Upper rack is crooked. Rack is poorly adjusted.
Dishwasher continuously
chimes when the door
is opened, during or
right after a cycle has
completed.
operation.
The dishwasher is not level. • Adjust leveling feet.
Nozzle arm knocking against dishes. • Reposition the dishes.
Holes of spray arms are blocked by
food particles.
This is a safety measure. Contact with
escaping steam or the hot contents of
the dishwasher could result in injury.
• Water supply should be at least 120 °F
for best wash performance.
• Water pressure should be between 20
and 80 psi.
• Add the recommended amount of
detergent. See the Operation section.
• Remove all dishes, silverware and
silverware holder from dishwasher.
Only racks should remain in tub. For
best results, use citric acid powder (can
be found in canning sections of most
grocery stores or online). Measure 3
tablespoons (40 g) of citric acid powder.
Fill main wash compartment with
measured powder. If you cannot find
citric acid powder, pour approximately
one cup (200-300 mL) of white vinegar
into shallow bowl and place in upper
rack. Run Machine Clean cycle. Do not
use detergent.
• Detergent cover opening.
• Drain pump at the beginning of drain
cycle.
• Check and refill the rinse agent
dispenser if empty.
• Clean the holes of spray arms.
• See the Height Adjustable Upper Rack
section.
• Close the door until the dishwasher and
dishes have cooled down. The chiming
will stop if the door is closed or the
interior temperature has cooled.
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56 TROUBLESHOOTING
Problem Possible Cause Solutions
Dishwasher chimes if
panel is touched during
operation.
Dishwasher did not finish
cycle.
Leaking in front of unit
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
Bumping into or touching the control
panel during operation may result in a
disabled button sound. Only the Power,
Start, and Control Lock buttons are
enabled during operation to prevent
cycle settings from being changed
inadvertently.
Door was opened during cycle.
Dishwasher not leveled properly.
Wrong detergent used.
The password for the Wi-Fi that you are
trying to connect to is incorrect.
Mobile data for your smartphone is
turned on.
The wireless network name (SSID) is
set incorrectly.
The router frequency is not 2.4 GHz.
• Button sounds can be turned off by
pressing and holding Half Load for three
seconds.
• The end of cycle chime and safety alert
sounds will still sound.
• If the door is opened during a cycle,
the Start key must be pressed within 4
minutes or the machine turns off and all
settings are lost.
• Verify the unit is level from side to side
and from front to back. See leveling
instructions in the Installation section.
• If excessive sudsing is causing the leak,
allow the foam to subside for 24 hours
then clean the inside of the tub with milk.
• Find the Wi-Fi network connected
to your smartphone and remove it,
then register your appliance on LG
SmartThinQ.
• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use special
characters.)
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the appliance
and the router is too far.
P1, P2, P3, or P4 appears
in display.
n:#, U:#, d:#, t# appearsin
display.
(# = a number)
L0, L1, L2, L3 or L4
appears in display.
CL appears in display. Control Lock is activated.
The Download cycle is selected.
Test mode is selected.
Rinse Aid Level setting mode is
selected.
• If the distance between the appliance
and the router is too far, the signal may
be weak and the connection may not be
configured correctly. Move the location
of the router so that it is closer to the
appliance.
• This is not an error code. This code
indicates the current Download cycle.
• This is not an error code. This code
is used when testing the dishwasher.
Power the unit off and on and the code
will disappear.
• This is not an error code. This code
indicates the current rinse aid level. For
more information, refer to the Adding
Cleaning Agents section.
• This is not an error code. This code
indicates that the control lock is
activated. Press and hold Half Load and
Energy Saver simultaneously for three
seconds.
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Error Codes
Problem Possible Cause Solutions
• Check for a clogged, kinked or frozen
Water inlet problem.
Drainage Problem.
Air gap or disposal is clogged. • Clean air gap or disposal.
Filters are clogged. • Clean Filters.
Oversudsing caused by improper
detergent, such as liquid dish soap
Failure to level dishwasher.
Water leakage
water inlet hose.
• Check water supply.
• Check for a clogged, kinked or frozen
water drain hose.
• Do not use hand dishwashing liquids.
Only use detergents which are designed
for use in automatic dishwashers.
• To remove detergent residue in the tub,
pour approximately 4-8 oz(100~200 mℓ)
of milk into a shallow bowl, place it in the
upper rack and then run the appliance
on the Auto cycle.
• Make sure that the appliance is properly
leveled.
• Turn off the water supply to the
dishwasher and call an LG Electronics
Customer Information Center at 1-800243-0000 (U.S.A.) or 1-888-542-2623
(Canada).
• The dishwasher makes an alert sound
for 10 seconds, and runs the drain pump
intermittently. If power is turned off to
the machine, the machine powers back
on automatically until the AE error is
resolved.
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ENGLISH
Excessive Water supplied.
Heater circuit failure.
Thermistor failure.
Motor trouble
Vario motor trouble
• Please call an LG Electronics Customer
Information Center at 1-800-243-0000
(U.S.A.) 1-888-542-2623 (Canada).
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