LG LDFN3432T Owner’s Manual

OWNER'S MANUAL

DISHWASHER

Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.

ENGLISH

LDFN343**

MFL69261734

Rev.00_020321

www.lg.com

Copyright © 2021 LG Electronics Inc. All Rights Reserved.

2

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
6 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9 Before Installing
10 Preparing Cabinet Opening
11 Preparing Water and Electrical Connections
12 Preparing Dishwasher
13 Sliding Dishwasher into Cabinet Opening
14 Connecting Water Supply Line and Power
16 Connecting the Drain Hose
17 Leveling Dishwasher
19 Securing Dishwasher in Cabinet Opening
19 Final Installation Check

21 OPERATION

21 Before Using
23 Control Panel
24 Wash Cycles
24 Options and Extra Functions
26 Loading the Dishwasher
26 Loading the Silverware Basket
27 Loading the Lower Rack
28 Loading the Upper Rack
30 Adding Cleaning Products

33 SMART FUNCTIONS

33 LG ThinQ Application
33 Smart Diagnosis

TM

Function

34 MAINTENANCE

34 Cleaning and Care

37 TROUBLESHOOTING

37 Before Calling for Service

43 LIMITED WARRANTY

43 CANADA

IMPORTANT SAFETY INSTRUCTIONS

WARNING

3IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

ENGLISH

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• To reduce the risk of severe injury or death, follow all installation instructions.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.

• Disconnect the power supply line, house fuse or circuit breaker before installing or servicing the
appliance.

• When moving or installing the product in a different location, call qualified service personnel for
installation and service.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.

• Moving or installation of the appliance requires two or more people.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.

• This appliance must be positioned near to an electrical power supply.

• Do not, under any circumstances, cut or remove the ground from the power supply line.

4 IMPORTANT SAFETY INSTRUCTIONS

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power supply
line.

• Do not install the appliance in humid spaces.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged power supply line.

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.

• The installer must ensure that the dishwasher is completely enclosed at the time of installation.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

• After installing, check the hose connection for leaks.

• Do not damage or place heavy items on the power supply line of the appliance.

Operation

• Repair or immediately replace all power supply lines that have become frayed or otherwise damaged. Do
not use a power supply line that shows cracks or abrasion damage along its length or at either end.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics customer information center.

• Never unplug the appliance by pulling on the power supply line.

• Do not use an extension cable or adapter with this appliance.

• Do not grasp the power supply line or touch the appliance controls with wet hands.

• Do not modify or extend the power cable.

• If the product has been submerged, contact an LG Electronics customer information center for
instructions before resuming use.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.

• If the electrical supply line is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.

• Do not abuse, sit on, or stand on the door of the appliance.

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when
the appliance is used near children.

• Do not tamper with controls.

• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance turn on all hot water faucets and let the water flow from each
for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.

• Fix the drain hose securely in place.

• Use only detergents or wetting agents recommended for use in a dishwasher and keep them out of the
reach of children.

• Do not let children eat detergent or dishwasher rinse agent.

• When loading items to be washed:

- Locate sharp items so that they are not likely to damage the door seal.

- Load sharp knives with the handles up to reduce the risk of cuts or other injuries.

• Do not wash plastic items unless they are marked "dishwasher safe" or the equivalent. For plastic items
not so marked, check the manufacturer’s recommendations.

• Do not touch the HEATING ELEMENT during or immediately after use.

• Do not operate your dishwasher unless all ENCLOSURE panels are properly in place.

• Do not abuse, sit on, or stand on the door or dish rack of the dishwasher.

• Do not install or store the dishwasher where it will be exposed to weather conditions.

• After cleaning the dishes, turn off the water supply. Before cleaning, turn the water supply back on and
check the connections.

• Do not open the appliance door while it is operating. For safety reasons, the drain pump operates if the
door is opened, resulting in a longer cycle time.

• Be careful not to catch your hand when closing the door of the product.

• Do not plug the dishwasher into a damaged outlet.

• Do not install or keep the dishwasher near electrical components or exposed flames.

• Do not wash dishes exposed to gasoline, solvents or other flammable materials.

• When cleaning, do not spray water on the product directly.

• Do not press buttons with a sharp object such as an awl or pin.

• Do not use solvent-based detergent.

• Do not come into contact with the steam outlet.

• Small parts, such as rack clips and filter retaining posts can be a choke hazard to small children if
removed from the dishwasher. Keep out of reach of small children.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this Owner’s Manual. Use only
authorized factory parts.

• Do not disassemble or repair the appliance by yourself.

• Remove any dust or foreign matter from the power supply line.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove the door before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.

• Unplug the appliance before cleaning to avoid the risk of electric shock.

• Before discarding the appliance, cut off the power supply line and destroy the appliance's control panel.

Grounding Instructions

• For a permanently connected dishwasher: This appliance must be connected to a grounded metal,
permanent wiring system, or an equipment-grounding conductor must be run with the circuit
conductors and connected to the equipment-grounding terminal or lead to the appliance.

• Connect the ground wire to the green ground connector in the terminal box.

6 IMPORTANT SAFETY INSTRUCTIONS

CAUTION

Tip Over Hazard

• Do not use the dishwasher until completely installed.

• Do not push down on the open dishwasher door.

• Failure to follow these instructions may result in serious injury or cuts.

CAUTION STATEMENTS

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation

• Install the product on a firm and level floor.

• This dishwasher must be connected to a hot water supply with a temperature range between 120 °F (49
°C) and 149 °F (65 °C). This temperature range provides the best washing results and shortest cycle time.
The temperature should not exceed 149°F (65 °C) to prevent damage to dishes.

• Do not put the drain hose under the dishwasher during installation.

Operation

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Do not touch draining water which may be hot.

• If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance.

• Do not put hands, feet, or metal objects below or behind the appliance.

Maintenance

• If cooking oil is spilled on the exterior of the product, wipe it off immediately. Do not clean the exterior of
the product with cleaners which contain alcohol, thinners, bleach, benzene, flammable liquids, or
abrasives. These substances may discolor or damage the appliance.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

NOTE

NOTE

7PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction or accidents caused by the use of separately purchased
unauthorized components or parts.

• Do not remove the safety cover at any time.

• To ensure reliability, each LG dishwasher goes through thorough quality control before it leaves the
factory.

• You may find water droplets or water spots from this process inside your new dishwasher.

Front View

Interior View

ENGLISH

a Control Panel & Door Handle

b Front Cover

c Lower Cover

d Leveling Feet

e Base

f Safety Cover

g Shipping Brace

a Top Wash Impeller

b Upper Spray Arm

c Lower Spray Arm

d Filtration System

e Detergent and Rinse Aid Dispenser

f Drying Vent Cover

g Lower Rack

h Silverware Basket

i Upper Rack

• The silverware basket ships installed at the back
of the bottom rack. For best performance, install
it along the right side.

8 PRODUCT OVERVIEW

NOTE

a

b

c

Accessories

• Remove all packing materials from the exterior
and interior of the dishwasher before installing
the appliance.

• Press the tab to remove the cable tie by hand.
Cutting the tie with a knife or scissors may
damage the rack or the silverware basket.

a Installation Brackets (2 ea)

b Wood Screws (4 ea)

c Hose Clamp

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

Model LDFN343**

Electrical Requirements 120 V, 60 Hz AC only, minimum 15 A circuit breaker

Min. / Max. Water Pressure 20 psi - 80 psi (140 kPa - 550 kPa)

Dimensions
(Width X Depth X Height)

Inlet Water Temperature 120 °F (49 °C) minimum, 149 °F (65 °C) maximum

Net Weight 70 lbs. (31.8 kg)

23 3/4” X 24 5/8” X 33 5/8”
(603 mm X 625 mm X 854 mm)

INSTALLATION

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9INSTALLATION

Before Installing

Parts not Provided

a Electrical Cable

b Water Supply Tube

c Fittings for Tube

d Coupler

e Electrical Tape

f Air Gap

g Wire Nuts for 16-Gauge Wiring

h Hose Clamp

i UL Approved Strain Relief

ENGLISH

a Flat-Blade Screwdriver

b Phillips Screwdriver

c Hole Saw min. 2 1/2” bit

d Electric Drill

e Gloves

f Safety Glasses

g Adjustable Wrench

h Tape Measure

i Utility Knife

j Level

k 1/4” Square Drive Wrench

l Nipper

Tools Needed

m Pliers

n Wire Stripper

o Tubing Cutter

p 3/8” Square Drive Wrench + 1/2” Socket

Installation Overview

Please read the following installation instructions
first after purchasing this dishwasher or
transporting it to another location.

a Preparing Cabinet Opening

b Preparing Water and Electrical Connections

c Preparing Dishwasher

10 INSTALLATION

23 /4" (603 mm)

3

9 /8"

(238 mm)

3

4 /16"

(119 mm)

5

/4"

(134 mm)

11

1

4 /2"

(115 mm)

1

33 /16"

(846 mm)

5

4 /2"

(115 mm)

1

33 /8"

(854 mm)

5

2 /16" (75 mm)

15

20 /16" (512 mm)

3

24 /8" (625 mm)

5

4 /4" (120 mm)

3

a

d Sliding the Dishwasher into Cabinet Opening

e Connecting Water Supply Line and Power

f Connecting the Drain Hose

g Leveling the Dishwasher

h Securing Dishwasher in Cabinet Opening

i Final Installation Check

Product Dimensions

Back View

Preparing Cabinet Opening

This dishwasher is designed to fit a standard
dishwasher opening. An opening may be needed
on both sides to route plumbing and electrical
connections.

• To ensure proper drainage, install the
dishwasher no more than 12 ft. (3.65 m) from
the sink.

• The location must have sufficient space for the
dishwasher door to open easily and provide at
least 0.1” (2 mm) between the dishwasher and
the cabinet sides.

• If installing the dishwasher in a corner, leave a
minimum of 2” (50 mm) between the dishwasher
and the adjacent wall.

• The adjacent wall must be free of obstructions.

• For flush installations only, you may remove the
cabinet brace

a inside the cabinet.

Side View

For easiest installation, see marked areas a for
water and electrical clearances in base of
dishwasher. Water supply hose, drain hose and
electric cable should be passed through this area.

Choosing the Proper Location

1 Select a location as close to the sink as

possible for easy connections to water supply
line, drain hose and electrical connection.

2 To allow for proper clearance of plumbing

and electrical, use the template included with
the literature to determine the clearance on
the side of the cabinet where the cabinet
meets the back wall. Using a 2 1/2” diameter
hole saw, drill a hole in the target area as
shown on the template.

WARNING

• Installation damage is not covered by the

WARNING

CAUTION

3.5

''

2.5

''

4

''

warranty, and leaks caused by improper
installation may result in property damage.

• Do not use existing holes unless they are in the
target area.

• Failure to properly locate the hole for the water
and drain lines may prevent the dishwasher
from installing flush with the cabinets and could
result in kinked, pinched, crushed, stressed or
damaged lines.

- Do not use an extension cable or adapter with
this dishwasher.

- Do not overload the outlet with more than one
appliance.

- The included 16AWG wire nuts should be used.

- It is the personal responsibility and obligation
of the product owner to have a proper outlet
installed by a qualified electrician.

• When connecting the dishwasher water supply
line to the house water supply, sealing tape or
compound should be used on pipe threads to
avoid leaks. Tape or compound should not be
used on compression fittings.

• Connect the dishwasher to a hot water supply
with a temperature range between 120 °F (49 ℃)
and 149 °F (65 ℃). This temperature range
provides the best washing results and shortest
cycle time. To prevent damage to dishes, the
temperature should not exceed 149 °F (65 ℃).

• Water supply pressure must be between 20 psi
and 80 psi (140–550 kPa). If the water supply
pressure exceeds 80 psi, a pressure reducing
valve must be installed. Otherwise premature
failure of the inlet valve may occur.

11INSTALLATION

ENGLISH

Preparing Water and Electrical Connections

• Water Connection

- Do not reuse an old hose. Use only a new hose
when installing the dishwasher. The old hose
could leak or burst causing flooding and
property damage. Contact an LG Customer
Information Center for assistance in buying a
new hose.

• Electrical Connection

- Use a time-delay fuse or circuit breaker.

- Operate this appliance with the correct voltage
as shown in this manual and on the rating
plate.

- The wiring must be grounded properly. If in
doubt, have it checked by a qualified
electrician.

- Connect the appliance using 3-wires, including
a ground wire.

- The appliance and outlet must be positioned
so that the plug is easily accessible.

Routing Water Supply Line and Electrical Wiring

There are 2 channels in the bottom of the
dishwasher for routing the water and electrical
connections.

• As shown in the bottom view below, channel
is for the water supply line, and channel
the electrical cable.

a

b is for

1 Turn off the house water supply and the

circuit breaker or dedicated power before
connecting the dishwasher.

2 Run the water supply line along the floor 6 1/

2" – 7 3/4" (165 mm – 197 mm) from the left

12 INSTALLATION

WARNING

CAUTION

side of the opening and tape it in place in
front of the opening.

3 Run the electrical cable c along the floor 14"

– 16" (356 mm – 406 mm) from the water
supply line d and tape it in place.

• The electrical outlet must be within 4 ft.
(1.22 m) of either side of the dishwasher.

• The best location for the electrical conduit is
on the right side of the back wall. Re-route
the electrical cable before installation if the
electrical conduit pipe is longer than 3" (76
mm) and is centered on the back wall.

Removable Shipping Brace

The rear shipping brace can be removed if
additional clearance is needed when installing the
dishwasher under a low countertop.

Removing Lower Cover

• If you lay the dishwasher on its back, do so
carefully to avoid damaging the drain hose and
the tub.

1 Remove the screws at either side which attach

the lower cover to the dishwasher.

Preparing Dishwasher

• Do not remove safety cover. Removal can result
in fire, electric shock or death.

Releasing Drain Hose

Remove the twist tie holding the drain hose to the
back of the shipping brace.

2 Remove the lower cover.

3 If there is insulation padding behind the lower

cover, remove it.

4 Set the parts aside until the installation is

complete.

Removing Packing Materials from the Interior

Remove all packing materials from the interior of
the dishwasher before installing the appliance.

Attaching Installation Brackets

For countertops made of wood or other materials
that will not be damaged by drilling, use the metal
installation brackets provided.

13INSTALLATION

NOTE

CAUTION

NOTE

For countertops made of granite, marble, or other
materials that could be damaged by drilling, use
the wood screws to attach the dishwasher to the
cabinet. See installation instructions in Securing
Dishwasher to Cabinet Opening.

• Installation brackets and screws can be found in
the silverware basket.

1 Insert the tabbed end of the installation

brackets into the slots in the upper frame.
Rotate the brackets until the tabbed ends are
facing up.

• Do not push the door of the dishwasher with
knees when sliding the dishwasher into position.
Doing so can damage the front cover.

ENGLISH

• Do not push the top of the dishwasher. Doing so
can damage the interior of the dishwasher.

2 Bend the tabs on the brackets to secure them

to the frame using a pair of needle nose
pliers.

Sliding Dishwasher into Cabinet Opening

How to Slide Dishwasher

• Do not pull or lift the dishwasher using the
handle
hinges.

a. Doing so can damage the door and

• Open the door and grab the body frame and the
top front opening
dishwasher.

b of the tub to move or lift the

1 Align the dishwasher with the opening. Make

sure the water supply line and electrical cable
are in the correct positions to slide into their
channels properly.

14 INSTALLATION

CAUTION

CAUTION

2 Smooth out or pad the edges of the hole

drilled for the water supply to avoid damaging
the drain hose.

3 Make sure the drain hose is straight before

feeding the end of it through the hole for the
water supply. As you slide the dishwasher into
the opening, you will want to slowly pull on
the drain hose from inside the cabinet to take
up some slack. Be careful not to kink, pinch,
crush or stress the drain hose during
installation to avoid leaking and water
damage.

5 Remove the tape from the water supply line

and the electrical cable.

Connecting Water Supply Line and Power

Connecting Water Supply Line

1 With the home water supply turned off,

connect the water supply line to the inlet valve
on the left front of the dishwasher.

• Tape or compound should not be used on
dishwasher inlet valve.

4 Gradually slide the dishwasher into the

opening, making sure that the water supply
line and electrical cable are passing freely
through the channels and do not get caught
under the dishwasher.

• To avoid malfunctions or leakage, it is important
that the drain hose not get kinked, pinched,
stressed or crushed behind or under the
dishwasher or inside the neighboring cabinet.

• Damage resulting from improper installation is
not covered under the warranty.

• As you slide the dishwasher into the
opening, stop periodically (or have an
assistant help) to take up the slack by
pulling the drain hose farther into the
cabinet.

2 Tighten the compression nut.

3 Slide the water supply line back through the

channel, pulling gently from inside the
cabinet to make sure the line is not kinked,
pinched, stressed or crushed.

Connecting Power

The dishwasher should have a dedicated properly
grounded branch circuit to connect the 3 wire
setup which includes the ground wire.

If a 3-prong power supply is used, it should be in
an accessible location adjacent to the dishwasher

within 4 ft. (1.22 m) of the dishwasher side and not

NOTE

behind the dishwasher.

• The best location for the electrical conduit is on
the right side of the back wall. Re-route the
electrical cable before installation if the electrical
conduit pipe is longer than 3” (76 mm) and is
centered on the back wall.

1 Turn off electrical power to the unit at the

circuit breaker.

15INSTALLATION

ENGLISH

5 Insert a strain relief b through the hole in the

junction box. Tighten the ring nut c to secure
it in place.

2 Use a Phillips screwdriver to remove the

screw from the junction box cover and
remove the cover.

3 Use a Phillips screwdriver to remove 2 screws

a.

6 Insert the electrical cable through the hole in

the strain relief. Tighten 2 screws to secure
the cable.

7 Pull the existing wires through the openings

in the junction box. Tighten 2 screws d to
reassemble the junction box in the appliance.

4 Remove the junction box from the appliance.

16 INSTALLATION

WARNING

NOTE

8 Pair the white, black, and green wires to the

matching colored wires from the dishwasher.
Then twist on the provided wire nuts e tightly
to connect the corresponding wires.

9 Wrap electrical tape f around each

connection.

• If connecting the dishwasher’s drain hose to the
garbage disposal, be sure to follow your
garbage disposal’s manual for proper
installation instructions.

Drain Hose Requirements

• Follow local codes and ordinances.

• Do not exceed 12 ft. (3.65 m) distance to drain.

• Do not connect drain hoses from other
appliances to the dishwasher’s drain hose.

• If an extension drain hose is required, use a 5/8"
or 7/8" inside diameter, 2-3 ft. length hose and a
coupler for connecting the two hose ends.

Height of the Drain Hose

The height of the drain hose end must be at least
12" (305 mm) and within 40" (1016 mm) from the
base of the dishwasher to avoid water being
siphoned from the tub.

10 Fold the connected wires back into the

junction box and screw on the junction box
cover.

• Verify that the black wire is hot (120 V). If not, or
if you are unsure of the power supply, have it
checked by a licensed electrician.

Connecting the Drain Hose

If the end of the drain hose does not fit the drain
line, use a heat and detergent resistant adapter
(not supplied). These may be obtained from a local
plumbing supply store.

• Cut the adapter so the end matches the size of
the drain connection.

Connecting to Disposal without Air Gap

1 Remove the knockout plug on the disposal

with a hammer and screwdriver.

• For drain hose installation, use the screw style
hose clamp provided with this dishwasher in the
silverware basket.

17INSTALLATION

WARNING

CAUTION

CAUTION

2 Remove the knockout plug a from the

disposal.

• If the knockout plug has not been removed, the
dishwasher will not be able to drain properly.

3 Attach the drain hose to the disposal with the

hose clamp provided. Move the hose clamp
into position and tighten it with a flat-blade
screwdriver.

2 Attach the drain hose to the waste tee with

the hose clamp provided. Move the clamp into
position and tighten it with a flat-blade
screwdriver.

Connecting to Disposal or Waste Tee with Air Gap

1 Remove the knockout plug with a hammer

and screwdriver.

2 Connect the end of the drain hose a to the air

gap b with the hose clamp provided. Move
the clamp into position and tighten it with a
flat-blade screwdriver.

• This avoids water being siphoned from the
tub.

ENGLISH

Connecting Waste Tee without Air Gap

The height of the drain hose end must be at least
12” (305 mm) and within 40” (1016 mm) from the
base of the dishwasher to avoid water being
siphoned from the tub.

1 Remove the knockout plug with a hammer

and screwdriver.

• If the knockout plug has not been removed, the
dishwasher will not be able to drain properly.

3 If it is not connected, attach the rubber hose

connector to the disposal or waste tee with a
hose clamp (not provided).

Leveling Dishwasher

Check that the dishwasher is level and adjust the
leveling feet if necessary.

• Failure to level the dishwasher may result in
leakage, problems closing the door, or noise.

18 INSTALLATION

• Where the cabinet opening is narrower than
recommended (see Preparing Cabinet
Opening), the dishwasher must be carefully
leveled and aligned so that the dishwasher is
supported fully by the 3 leveling feet and is not
hanging from the installation brackets. Failure to
do so can result in leaks from the front of the
dishwasher,
door, or failure to operate.

AE errors, difficulty in closing the

Checking Leveling

To check that the tub is level from front to back,
remove the lower rack and pour 169 oz. (5 L) of
water into the bottom of the tub. The water level
should be near the center of both tub lower
indentations at the front.

With the lower rack removed, place a level on the
inside wall of the tub to check that the dishwasher
is level from side to side.

• If you do not have a level, try using a
smartphone level application instead.

• Adjust the front and rear leveling feet until they
are all in firm contact with the floor. Failure to
level the dishwasher may prevent the door from
closing properly and the dishwasher will not turn
on.

Adjusting Front Leveling Feet

Use a flat-blade screwdriver to turn the front
leveling feet and adjust the front of the tub.

• Turn the front leveling feet clockwise to raise the
front of the tub and counterclockwise to lower it.

• The adjustments work identically for both front
leveling feet.

• When a flat-blade screwdriver is unavailable, use
a 1/4" square drive wrench a or 3/8" square
drive wrench
front leveling feet and adjust the front of the tub.

b with 1/2" socket c to turn the

Make sure that the gap between the tub walls and
the door liner is the same on either side.

Adjusting Leveling Feet

Adjust as needed until the dishwasher is
completely leveled.

Adjusting Rear Leveling Foot

Use a Phillips screwdriver to adjust the rear
leveling foot and the rear of the tub using the
center screw at the base of the appliance in the
front.

• Turn the center screw clockwise to raise the rear
of the tub and counterclockwise to lower it.

NOTE

• To avoid damaging the screw, do not use an

CAUTION

NOTE

electric screwdriver.

Securing Dishwasher in Cabinet Opening

19INSTALLATION

1 Remove the 2 plastic caps from the mounting

bracket access holes.

ENGLISH

There are 2 options for securing the dishwasher. If
the countertop is made of wood or a material that
can safely be drilled into, secure the dishwasher to
the countertop with the provided brackets. If the
countertop is granite, marble, or a material that
cannot be drilled into, secure the dishwasher to
the cabinet frame with the provided wood screws.

• Ensure the dishwasher is level and all leveling
feet are in firm contact with the floor before
attaching the dishwasher to the countertop or
cabinet. If the dishwasher is not leveled
properly, the door may not close properly or
water may leak.

• Installation brackets and screws can be found in
the silverware basket.

• Use a magnetic screwdriver.

• Cover the filter hole with towels to prevent
screws from falling down into the pump.

Securing Dishwasher to Countertop

Use the bracket screws provided to secure the
brackets at the top of the dishwasher to the
underside of the wood countertop.

2 Drive a wood screw through the mounting

bracket and into the cabinet frame.

3 Reinstall the plastic caps.

Final Installation Check

Testing the Dishwasher

Check if the dishwasher is properly installed.

1 Turn on the circuit breaker.

2 Turn on the house water supply.

3 Make sure that the door opens and closes

smoothly.

• If necessary, level the dishwasher again.

• If the door will not close, make sure the rack
is level.

Securing Dishwasher to Cabinet Frame

If desired, the dishwasher can also be secured to
the cabinet frame using the instructions which
follow.

• Make sure that all packaging materials have
been removed.

4 Power on the dishwasher and run a Turbo

cycle to verify proper operation.

20 INSTALLATION

CAUTION

5 Check for leaks at the drain hose and water

supply connection.

6 If a water leak is detected, press and hold the

Start button for 3 seconds to cancel the wash
cycle and automatically drain the water from
the dishwasher. Tighten all water connections
and run another cycle. Repeat until no leaks
are detected.

7 Replace the lower cover.

• Only install the lower cover provided with the
dishwasher. Do not install cabinet baseboard
as it may cause noise and leakage.

a

Error Code Possible Cause and Solution

IE

Water supply line is kinked
under dishwasher.

• Feed the drain and water
supply hoses through the hole
under the sink. Then gradually
slide the dishwasher into the
cabinet while pulling on the
hoses under the sink to take up
any slack. This helps avoid
kinking the hoses or trapping
them beneath the dishwasher.

House water supply is not turned
on.

• Turn the water faucet on.

Installation Check Error Codes

Refer to the chart below before calling for service.

Error Code Possible Cause and Solution

OE

Drain hose is kinked or pinched.

• Feed the drain and water
supply hoses through the hole
under the sink. Then gradually
slide the dishwasher into the
cabinet while pulling on the
hoses under the sink to take up
any slack. This helps avoid
kinking the hoses or trapping
them beneath the dishwasher.

Drain hose is connected to the
disposal without removing the
knockout plug.

• Remove the knockout plug
from the disposal.

Waste tee or disposal is clogged.

• Remove knockout plug on the
waste tee or disposal.

OPERATION

WARNING

NOTE

NOTE

21OPERATION

Before Using

• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before
operating this appliance.

• Connect to the hot water supply only. The water supply temperature should be a minimum of 120 °F (49
°C) for better washing performance and shorter cycle time.

• Follow the instructions for loading the dishwasher to ensure effective cleaning.

• Remove insoluble items such as bones, toothpicks, and pieces of paper while loading the dishwasher.

Quick Start

1 Load the dishes.

• Pull each rack out and load the dishes as
described in this manual.

• Only load items that are dishwasher-safe.

• Scrape the dishes free of excess food,
bones, and any other hard, non-soluble
residue. Remove solid, burned-on scraps
from dishes prior to loading in the
dishwasher.

• Place items with deep dish bottoms at an
angle to help water run off and speed the
drying process.

• Do not load items that are not heat­resistant or have decorative metal trim.

2 Measure the detergent.

• Using the guidelines in this manual, fill the
detergent cup with the recommended
amount of detergent and close the lid. If a
prewash is desired, the recess on top of the
lid should also be filled with detergent.

3 Close the door.

4 Turn on the dishwasher.

• To turn on the display panel, press the
Power button.

aid if the level is low to maintain the
effectiveness of the dry cycle.

6 Select the cycle and options.

• Select the cycle and options that best fit the
load by referring to the Cycle Guide. The
display will show the estimated time for the
cycle and options selected.

7 Operate the dishwasher.

• Method 1

- Press the Start button and then close the

door in less than four seconds to operate
the dishwasher. If the door is not closed
within four seconds, the white LED with
time flashes, an audible tone is heard, and
the cycle does not start.

• Method 2

- Close the door first and then press the

Start button to operate the dishwasher.

• If the door is opened during the cycle, the
dishwasher will stop. To resume the cycle, see
methods 1 and 2 above.

• If the door is opened during the cycle and is not
closed within four seconds after selecting the
Start button, or if the door is closed without
pressing the Start button, the white LED with
time flashes, an audible tone is heard, and the
cycle does not start.

ENGLISH

5 Check the rinse aid.

•The Rinse Aid
rinse aid in the dishwasher is low. Add rinse

e icon will flash if the level of

22 OPERATION

CAUTION

NOTE

8 End of cycle.

• When the cycle is complete, a chime will
sound and the display will show ENd until
the door is opened or Power is pressed. To
save energy, press and hold High Temp for
three seconds to set the ENd display to
automatically turn off a few minutes after
the cycle ends.

• Do not open the door during operation or
immediately after it has completed the wash
cycle as the escaping steam may cause scalding
as the door is opened.

• Empty the lower rack first and then the upper
rack. This will avoid water dripping from the
upper rack onto dishes in the lower rack.

Auto-Off

The dishwasher automatically turns off after four
minutes of inactivity if paused or if no cycle is
started.

Control Panel

NOTE

NOTE

23OPERATION

Control Panel Features

a Power On/Off Button

• Press this button to turn the washer on or off.

• If there is a power surge, power outage, or disruption of any kind, power is automatically turned off
for safety.

• When power is connected again, the dishwasher will turn on automatically and resume the cycle.

• When opening or closing the product door, keep fingers and hands away from the control panel to avoid
activating buttons.

b Display

•

e : Rinse Aid Icon

- This icon illuminates when the rinse aid level is low. The LED automatically shuts off when the rinse
aid is refilled or the level is set to 0.

- Refer to the Rinse Aid Dispenser Adjustment section.

8:88 : Digital Display

•

- The digital display on the control panel shows the ESTIMATED cycle time. When the cycle and
options are selected, the display shows the total estimated time to complete those selections.
During operation, the display shows the remaining estimated operating time.

ENGLISH

• The estimated time shown on the display does not include delay times for heating water, etc.

•If Delay Start is selected, the display shows the delay time in hours.

• Cycle time may vary depending on the soil level of your load.

• k, CL : Control Lock

- The Control Lock feature helps prevent settings from being changed during a cycle. Selecting this
feature locks all of the buttons, except for the Power button, on the control panel. This feature
does not lock the door.

- While a cycle is running, press and hold Flex Zone and High Temp. simultaneously for three
seconds to activate or deactivate Control Lock.

- To start a new cycle, deactivate Control Lock.

a: Machine Clean

•

- The Machine Clean icon flashes every 30 cycles. To activate or deactivate the icon, press and hold
the Machine Clean and Flex Zone buttons for three seconds.

- If the High Temp. option is added to a cycle, the Machine Clean icon stays lit at the end of the cycle
if the dishes were properly sanitized.

m: Night Dry

•

- This indicator lights up when Night Dry is selected.

24 OPERATION

c Chime On/Off Button

• To activate or deactivate the button sounds, press and hold Cycles and Machine Clean
simultaneously for three seconds. The error alert sound cannot be turned off.

d Cancel Button

• The drain pump activates and the cycle cancels. Once the dishwasher finishes draining, the power
turns off.

•Press and hold Start for three seconds to activate.

e Start Button

• To operate the machine, either press Start and close the door within four seconds or close the door
and press Start.

• An alert will sound if the door is closed more than 4 seconds after the Start button is pressed.

Wash Cycles

Select your desired cycle.

Selecting the Cycle

The default cycle is Auto. You can also customize
these settings using the Cycles button.

• Press the Cycles button repeatedly to select the

Normal, Heavy, or Turbo cycle.

Auto

This cycle senses the soil amount and soil
toughness and is optimized to achieve the best
cleaning.

Normal

This cycle is for moderately soiled, everyday loads.
Select the Night Dry option if leaving dishes
overnight. Press and hold Extra Dry for three
seconds to activate Night Dry.

• After the cycle ends, the fan runs for an hour to
help vent the warm, moist air in the tub. You can
stop the fan by opening the door after the cycle
ends.

Heavy

This cycle is for heavily soiled dishes and dishes
with hardened on soil. This cycle defaults to the
strongest spray intensity and uses it to wash
heavily soiled dishes.

Turbo

This cycle will clean heavily soiled dishes in an hour
using slightly more energy and water.

• This cycle does not have drying. Select the Extra
Dry and Night Dry option or another cycle for
better drying.

Machine Clean

This cycle is for cleaning the inside of the
dishwasher. Use the cycle without dishes in the
machine. It eliminates residual soils, odor, white
spots, and other dirt. Add citric acid or another
cleaning agent for more effective results.

Options and Extra Functions

Select the desired cycle button and then select the
options for that cycle.

Using the Flexible Zone

This option adjusts the wash intensity to target
different zones inside the dishwasher. Set it to
wash just the upper rack or lower rack, or set the
intensity to soft for the upper spray arm and
strong for the lower spray arm.

The Flex Zone is off by default. Press the Flex
Zone button to customize settings.

•Press the Flex Zone button repeatedly to select
the 4 modes for cleaning the dishes.

Mode Description

Small loads & light soil

• Use just the upper rack to save
energy and time.

Small loads & heavy soil

• Use just the lower rack to save
energy and time.

Small loads & heavy soil & light/sensitive
dishes

• Focus on lower rack, but also
operate lightly to wash some light
or sensitive dishes in the upper
rack.

25OPERATION

Mode Description

Various conditions

• Place heavily soiled dishes like
plates and bowls in the lower rack
and lightly soiled dishes like cups
and small plates in the upper rack to
get the best results.

High Temp

Raises the main wash temperature to improve
cleaning.

Extra Dry

Select the Extra Dry option for better drying
performance. This option adds extra drying time to
the cycle and raises the heated rinse temperature.

• When the rinse aid is empty, the Extra Dry
option is selected automatically.

Night Dry

Dishes are often left in the dishwasher overnight
after the cycle ends. This can result in the steam
inside the tub condensing on dishes, leaving them
wet. This option runs the ventilation fan
periodically to help vent the steam from the tub.

• Press and hold Extra Dry for three seconds to
activate.

•The Night Dry option is selected by default for
all cycles for which it is available, except the
Normal cycle.

• To add the Night Dry option to the Normal
cycle, press and hold Extra Dry for 3 seconds.

Delay Start

This feature delays the start of a selected cycle.
Each time the Delay Start button is pressed, the
delay time increases by an hour. The delay time
can be set from 1 to 12 hours, in one-hour
increments.

Cycle/Option Guide

The cycle guide below shows the available options for each cycle.

ENGLISH

Cycle Auto Normal Heavy Turbo

Soil Level All levels All levels Heavy Heavy

Water

Usage*

Wash Time with Options

(Mins.)**

Available

Options

* Actual water consumption will vary depending on soil level and hardness of water.

** The actual running time and cycle time displayed may change depending on options chosen, soil level,
water temperature, and hardness of water. Therefore, display time and actual running time can be
different.

*** Some Flex Zone modes cannot be selected when using the Turbo cycle.

**** Default setting

(L) 13.8 - 25 9.2 - 19.5 26.9 27.5 12.3

(gal) 3.6 - 6.6 2.4 - 5.2 7.1 7.3 3.2

89 - 192 98 - 190 140 - 214 59 - 121 82

Flex Zone

High Temp.

Extra Dry

Night Dry

Delay Start

####***

####

####

#**** ##**** #****

#####

Machine

Clean

26 OPERATION

CAUTION

WARNING

1

544

4
4

4

5
5

5
5

3
3

6

2

2

3

3465

5
5

51
5

4
4

443

2

6

2
2

2
2

2
2

1

544

4
4

4

5
5

1

5

3

6

2

3

3

465

5151

5

4

4

4
42

6

2

2

2
2

2
2

Loading the Dishwasher

The extra tall tub allows loading of dishes, pans, or
other utensils up to 14" high. For effective washing
performance, always follow these instructions.

• Remove large particles of food debris from
plates including bones before loading.

• Items with burnt on food should be soaked prior
to loading in the dishwasher.

• Deep pots or dishes should be placed upside
down.

• Make sure that all items do not touch each other.

Non-Dishwasher Safe Items

The combination of high water temperature and
dishwasher detergents may damage certain items.
Do not wash the following items in the dishwasher.

• Copper or anodised aluminum

• Hand painted silver or gold leaf china

• Wood or bone handled utensils

• Iron or non-rustproof utensils

• Plastic items which are not dishwasher safe

• Sterling silver or gold-plated flatware or delicate
or metal-rimmed china

• Fragile items such as crystal glasses

Loading Silverware into the Basket

Loading 10 Place Settings

Loading 12 Place Settings

• Do not place pots or pans with plastic handles in
the appliance as the handles may deteriorate
due to the heat and detergent.

• Waterproof or long-lasting lipstick smudges on
glasses may not be removed during the wash.

Loading the Silverware Basket

The silverware basket has separators to avoid
scratching and tarnishing of delicate silverware.

Silverware Loading Tips:

• For best cleaning results, use the top separators
in the basket when loading silverware. The
separators will prevent nesting of silverware.

• Load sharp items, such as knives, pointing down.

• When unloading the dishwasher, it is best to
start with the silverware basket. Doing so will
prevent water droplets from falling on your
silverware from the upper rack.

• Be careful when loading and unloading sharp
items. Load sharp knives with the handles up to
reduce the risk of personal injury.

27OPERATION

Loading the Lower Rack

Loading Dishes into the Lower Rack

Loading 10 Place Settings

Loading 12 Place Settings

Folding Down the Lower Tines

Fold tines down to fit larger dishes; pull tines back
up to fit smaller dishes.

Case 1

Case 2

Loading Dishes & Pots

ENGLISH

Lower Rack Loading Tips:

• Plates should be positioned upright and facing
the center of the rack, and pots, pans and large
dishes must be turned upside down.

• Load dinner plates, dishes, soup bowls, etc.
between the tines.

• Load cookie sheets, cake pans and other large
items at the sides or back of the rack. Loading
these items in the front of the dishwasher can
prevent the water spray from reaching the
detergent dispenser.

• Make sure that pot handles and other large
items do not stop the rotation of the spray arms.

• The lower rack should not be used for small
items such as cups, wine glasses, or small plates.
These items should be loaded in the upper rack.

• Make sure that large items do not interfere with
the rotation of the spray arms, and do not
prevent the detergent dispenser from opening.

28 OPERATION

NOTE

Loading Pots & Bowls

• The silverware basket ships installed at the back
of the bottom rack. For best performance, install
it along the right side as shown.

Loading the Upper Rack

Loading Dishes into the Upper Rack

Loading 10 Place Settings

29OPERATION

WARNING

2

2

Loading 12 Place Settings

Upper Rack Loading Tips:

• Place cups and glasses in the rows between the
rack tines. Placing them over the rack tines can
lead to breakage and water spots.

• To avoid chipping, do not let stemware touch
other items.

• Place items so that the open end faces down for
cleaning and drying.

• Do not stack items on top of each other.

• Use the upper rack for small or delicate items
such as small plates, cups, saucers, glasses, and
dishwasher-safe plastic items.

• Cups, glasses, and bowls must be positioned
upside down.

• Make sure items do not interfere with the
rotation of the spray arms above and below the
upper rack.

• When loading larger items in the upper rack,
such as wine glasses or taller cups, it may be
necessary to remove the cutlery rack if one is
present.

Folding Down the Upper Tines

Fold tines down to fit larger dishes; pull tines back
up to fit smaller dishes.

Loading Dishes & Pots

ENGLISH

Height Adjustable Upper Rack

The upper rack adjusts up and down. Raise the
upper rack to allow items up to 14" tall in the lower
rack. Lower the upper rack to allow dishes up to
12" tall in the upper rack. The dishwasher ships
with the upper rack raised.

There are two available positions for adjusting the
height of the upper rack to create more space.

• Before adjusting, ensure the rack is empty of all
dishes. Otherwise dishes may get damaged or
you may get injured.

30 OPERATION

NOTE

WARNING

CAUTION

NOTE

Adding Cleaning Products

• Before pushing the upper rack into the
dishwasher, ensure the rack height is the same
on both sides. If the height is not the same on
both sides, the dishwasher door will not shut
and the upper spray arm will not connect to the
water inlet.

• There is a 2 5/8 inches (56 mm) gain in height
when the upper rack is moved to the lower
position.

• After adjusting the rack levels, check that the
spray arms are free to rotate.

• When the upper rack is in the lower position,
make sure the rack and the spray arm do not hit
the items on the lower rack.

• When the upper rack is in the lower position,
push in the upper rack first, and the lower rack
later.

• Pull out the lower rack first, and the upper rack
later.

Adding Detergent to the Dispenser

• Remove the label on the dispenser prior to
running the dishwasher for the first time.

• The amount of detergent needed depends on
the cycle, load size, and soil level of dishes.

• Put detergent into the detergent compartment
before starting any cycle, except the Rinse cycle.

• Dishwasher detergent and rinse aid contain
chemical components, like all other household
detergent. So, they must be kept out of the
reach of children.

• Use only detergent intended for dishwashers.
Incorrect detergent may cause the dishwasher
to fill with suds during operation. Excess suds
may reduce wash performance and may cause
the dishwasher to leak.

• To avoid damaging the dispenser, do not pull up
on the dispenser to close the dishwasher door.

Lowering or Raising the Rack

Pull the rack to the front and completely remove it
from the rail, then reinsert it at the desired height.

Possible plate size according to the upper rack position

Upper Rack

Position

Upper 9 (230) 12 1/2 (320)

Lower 11 1/4 (286) 10 3/8 (264)

Plate Size in. (mm)

Upper Rack Lower Rack

• After completion of the wash program, check
whether the detergent was completely washed
out.

• Some dishwasher detergent tablets may become
stuck in the dispenser due to their excessive size.
Tablets can be placed onto the base of the wash
tub next to the filter before starting the cycle.

• Too much detergent can leave a film on dishes
and in the dishwasher, resulting in poor wash
performance.

• If dishwasher detergent tablets are used without
liquid rinse aid, the dishes and dishwasher
interior will have excessive moisture. Select the
Extra Dry option for better drying performance.

• Using liquid rinse aid improves drying

NOTE

۱٥

۲٥

performance by allowing water to drain off of
dishes after the final rinse.

• Do not use detergent tablets for shorter wash
cycles. The tablet may not dissolve completely,
causing detergent residue on dishes and
inefficient cleaning.

• Using a wash booster helps remove spots,
residue, and the white film caused by hard
water. It does not help remove excess detergent
residue.

1 Push the button on the dispenser lid to open

the cover.

31OPERATION

ENGLISH

Adding Rinse Aid to the Dispenser

The Rinse Aid e icon appears in the display when
more rinse aid is needed.

The use of rinse aid is recommended to prevent
water spots on dishes and to enhance drying
performance.

• Only use liquid rinse aid in the dishwasher.

• Do not overfill the rinse aid dispenser.

• Wipe off any spilled rinse aid around the
dispenser.

2 Add dishwashing detergent to the main wash

compartment until the level is between the
lines marked 15 and 25.

• Fill to over the 25 line for hard water or
heavily soiled loads.

• Fill to the 15 line for soft water or lightly
soiled loads.

3 Slide the detergent lid closed until it clicks.

1 Open the rinse aid lid by lifting up the flap.

2 Add a liquid rinse aid to the maximum fill

level. Allow the rinse aid to settle in the
dispenser while filling, or air bubbles may
result in poor drying performance. Avoid
overfilling the dispenser.

4 If a prewash is desired, fill the recessed

prewash compartment area on the lid with
detergent.

32 OPERATION

NOTE

3 Close the lid to lock the dispenser. Rinse aid is

dispensed automatically during the final rinse
cycle.

3 Press Delay Start to change the rinse aid

dispenser setting. Each press of the button
changes the setting one step from L0 to L4.

4 Once the desired rinse aid dispenser setting is

selected, press Start to save.

Refilling the Rinse Aid

How often the dispenser needs to be refilled
depends on how often dishes are washed and the
rinse aid setting used.

•The Rinse Aid
aid is needed, unless the rinse aid dispenser
setting is set to L0.

e icon flashes when more rinse

Rinse Aid Dispenser Adjustment

The dispenser has five adjustment levels. The
dishwasher is programmed at the factory for a
rinse aid dispenser level of 2. This can be checked
and adjusted from the control panel.

• Adjust the setting higher if you have hard water
and notice calcium buildup on your dishes.

• Setting the rinse aid control too low will
contribute to spotting and streaking on dishes
and poor drying performance.

• Setting the control too high can cause foaming,
which will cause poor wash performance.

1 Ensure the appliance is off.

2 Press Power and Delay Start simultaneously

to check the current setting.

SMART FUNCTIONS

NOTE

NOTE

Max.

10 mm

33SMART FUNCTIONS

LG ThinQ Application

The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.

LG ThinQ Application Features

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the
appliance based on the pattern of use.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.

Smart DiagnosisTM Function

Use this feature to help you diagnose and solve
problems with your appliance.

ENGLISH

3 Press and hold the Delay Start button for 3

seconds or longer while holding the
smartphone mouthpiece to the logo until the
data transfer is complete.

• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

• For best results, do not move the smartphone
while the tones are being transmitted.

• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.

• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.

Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible
diagnosis method.

• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.

1 Press the POWER button to turn on the

appliance.

• Do not press any other buttons.

2 Place the mouthpiece of your smartphone

close to the d logo.

34 MAINTENANCE

WARNING

CAUTION

NOTE

NOTE

MAINTENANCE

To maintain performance and prevent trouble, it is important to check the outside and inside of the
dishwasher, including filters and spray arms, at regular intervals.

• When cleaning the outside and inside of the dishwasher, do not use benzene or thinner. Otherwise, it
may cause fire or explosion.

• To prevent injury during care and maintenance or cleaning, wear gloves and/or protective clothing.

Cleaning and Care

Cleaning the Exterior

In most cases, the exterior of the dishwasher can
be cleaned with a soft damp cloth or sponge, then
dried with a soft cloth. If the dishwasher has a
stainless steel exterior, use a stainless steel
cleaner.

• If cooking oil is spilled on the exterior of the
product, wipe it off immediately. Do not clean
the exterior of the product with cleaners which
contain alcohol, thinners, bleach, benzene,
flammable liquids, or abrasives. These
substances may discolor or damage the
appliance.

Cleaning the Interior

• Clean the interior of the dishwasher periodically
with a soft, damp cloth or sponge to remove
food and dirt particles.

• To remove white spots and odor from inside the
dishwasher, run an empty cycle, without
detergent, with one cup of white vinegar in a
dishwasher safe glass or bowl placed on the
upper rack. (Vinegar is an acid and with constant
use it could damage the appliance.)

Clogged Drain Air Gap or In-Sink Disposal

Check the drain air gap or in-sink disposal if the
dishwasher is not draining well.

• The drain air gap and disposal are external
plumbing devices that are not part of the
dishwasher.

• The warranty provided with the dishwasher does
not cover service costs directly associated with
the cleaning or repair of the external drain air
gap and disposal.

Cleaning the Air Gap

1 Turn off the dishwasher.

2 Remove the air gap cover and the plastic cap

underneath it.

3 Clean out any debris with a toothpick or

brush.

•Run the Machine Clean cycle once a month, or
more often if needed, to remove detergent
buildup and other residue.

• If you have not used the dishwasher for a long
time, refresh the inside by running the Machine
Clean cycle without detergent. When the cycle is
finished, clean the inside and outside of the
dishwasher according to the MAINTENANCE
instructions.

4 Replace the plastic cap and air gap cover.

Cleaning the Filters

WARNING

CAUTION

NOTE

NOTE

• Be cautious of sharp edges when handling the
stainless steel filter.

• Remove food residue caught in filters to prevent
the buildup of odor-causing bacteria and
possible drainage problems.

35MAINTENANCE

ENGLISH

4 To replace the assembled filters, position the

spray arm so the wider vee is toward the
front. Fit the filters back into the filter holder
and secure them by turning the inner filter
clockwise until it clicks into place.

• For best wash performance, clean the filter after
each load. If food debris remains in the filter, it
may cause an odor.

• In areas with hard water, clean the filter at least
once a month with a soft brush.

• Clean the filters using non-abrasive materials
and warm running water.

1 Remove the lower rack and position the

bottom spray arm so a wider vee is open to
the front.

2 Turn the inner filter counter-clockwise and

take out the assembled inner filter and
stainless steel filter.
With the filters removed, check the sump
opening and remove any foreign materials, if
needed.

• Make sure the filter is assembled correctly
before starting a cycle. When assembling, rotate
the filter firmly until it clicks.

Cleaning the Spray Arm

If the spray arm holes are blocked by any food
residue, dishes may not be cleaned well due to
improper water spray.

It is recommended that the spray arms be cleaned
once every two weeks.

Cleaning the Lower Spray Arm

3 Clean the filters with a soft brush under

running water. Reassemble the filters before
reinstalling them.

1 Make sure that the water jet holes are not

blocked by food particles.

2 If any food residue blocks the spray arm

holes, remove it with a pin or any sharp tool.

36 MAINTENANCE

CAUTION

• To avoid breaking the rolling spray arm sections,
do not pull or manually rotate them.

6 After cleaning the upper spray arm, press it

up into place. Turn the nut 1/8 turn clockwise
to make sure that the nut locks back into
place.

Cleaning the Upper Spray Arm

1 Pull the upper rack forward. Make sure that

the water jet holes are not blocked by food
particles.

2 When cleaning is necessary, remove the

upper spray arm by turning the nut on the
bottom of the spray arm 1/8 turn counter­clockwise and pulling down.

3 Remove food particles by rinsing or shaking

the spray arm.

7 After assembly, make sure that the spray

arms rotate freely.

Seasonal Maintenance and Storage

• If you will be absent for an extended period of
time during warmer months, close the water
valve and disconnect the power supply line, or
turn off the circuit breaker. Clean the filter, tub
and dispenser to prevent odor.

• If you will be absent for an extended period of
time during colder months and there is a
possibility of freezing temperatures, winterize
the water supply lines and the dishwasher itself.
Winterization must be performed by qualified
service personnel.

4 If any food residue blocks the spray arm

holes, remove it with a pin or any sharp tool.

5 After removing the food residue, clean the

spray arms under running water.

TROUBLESHOOTING

37TROUBLESHOOTING

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.

Before Calling for Service

FAQs

Q: Does this dishwasher require a rinse aid to be used?

A: Rinse aid is strongly recommended to enhance the drying performance of the dishwasher. In order

to be more energy efficient, the hybrid drying system does not use a heating element to assist in
drying, so a rinse aid plays an integral role in the drying process. If a rinse aid is not used, water may
remain on the dishes and the tub. Rinse aid helps to ensure that the majority of the water has been
sheeted off of the dishes at the end of the rinse and that the load is ready for the dry cycle.

Q: What can be done if my dishes have a cloudy, white film on them after a wash?

A: The cloudy film is usually caused by minerals in the water reacting with the dishwasher detergent.

First, be certain not to use too much detergent. Refer to Adding Detergent to the Dispenser section
for recommended detergent amounts. Add an extra rinse to the cycle. LG Dishwashers use less
water than traditional dishwashers, so adding an extra rinse aids in rinsing the film away. If the water
supply is hard, it may be necessary to add a performance booster that addresses the hard water
condition.

Q: How do I remove white film on the tub?

ENGLISH

A: Measure 3 tbsp. (40 g) of citric acid powder and use it to fill the main detergent compartment. Run a

Machine Clean cycle. Do not use detergent.

Q: What steps can I take to improve drying results?

A: Drying performance is directly affected by the amount of heat that remains in the tub after the

heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may
be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool
water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of
hot water from start to finish. Using the High Temp. setting also aids in keeping the inner drum
temperature and dishes hotter before drying begins.
LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will
maximize the amount of water that has already been sheeted away from the dishes before the dry
cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse
aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.
Water tends to bead rather than sheet off plastic and nonstick surfaces, making them more difficult
to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for
better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.
Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is
opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work
will escape. This will cause all of the dishes inside to remain wet once the cycle finishes.

Q: What is the hybrid drying system?

38 TROUBLESHOOTING

NOTE

A: The dishwasher does not rely on a heating element for the drying process; instead, it relies on the

heat that is retained by the dishes and the tub during the wash and rinse cycles to turn the moisture
in the tub into humidity.
Warm, moist air in the dishwasher is then pulled into a condensing duct in the door by a fan. The air
then cools, which causes the humidity to condense. Room temperature air is also drawn into the duct
to help the air cool down faster. When this moisture condenses into a liquid, it is drained out.

• Rinse aid is required to enhance the drying performance. If no rinse aid is used, water may
remain on the dishes and the tub.

Q: Why am I hearing a whistling sound from the dishwasher?

A: It is important to determine the duration of the noise and when it happens (what part of the cycle).

When water is drawn into the dishwasher, a whistling noise can be heard. This is normal. If the water
pressure is too high, it will be louder, so it may be necessary to adjust the water valve to lower the
pressure if the noise is too loud.

Q: What kinds of dishes can be placed in the dishwasher?

A: Ensure that the dishes you place in the dishwasher are dishwasher safe. Plastic dishware will not dry

as effectively as glass and metal dishware. Plastic items do not retain heat as well as glass and metal
dishware. Plastic cups and dishes may require some hand drying before being put away at the end of
the cycle.

Q: Can I run a drain only cycle?

A: To drain standing water, press and hold Start for three seconds until the cycle stops. Once the

dishwasher finishes draining, the power turns off.

Q: Why does my dishwasher continuously chime if I open the door during a cycle or right after the

cycle has finished?

A: This is normal. The dishwasher is letting you know that the interior temperatures of the unit are hot

and to use caution when reaching inside. Once the unit has cooled down, the chiming will stop.

Q: What is Control Lock and how is it activated?

A: Control Lock is a feature that prevents the controls from being changed during the cycle. It does not

prevent the door from being opened or the unit from being powered off. To activate or deactivate,
press and hold Flex Zone and High Temp. simultaneously for three seconds.

Q: Can I add an extension to the drain hose?

A: If a drain hose extension is required, use a 5/8" or 7/8" inside diameter, 2 ft ~ 3 ft. length hose and a

coupler to connect the two hose ends.

Q: An LED is blinking, the machine is chiming, and the dishwasher won't start. What is wrong with

the dishwasher?

A: This is a safety feature. The door must be closed within four seconds of pressing the Start button. If

the door is not closed within four seconds, an LED flashes, an audible alert sounds, and the
dishwasher does not operate. To start the dishwasher, open the door and either close the door and
press Start (front controls).

Q: Should I pre-rinse dishes before loading them?

A: No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto

cycles. The dishwasher washes dishes clean without pre-rinsing.

User Support Videos

For further assistance, there are videos and tutorials available through the LG.com website.

1 On the www.lg.com home page, click on the Support menu tab to bring up the menu selections.

NOTE

Select Video Tutorials.

39TROUBLESHOOTING

2 Select a product category and then pick a topic or search a keyword.

• Scan this QR code to quickly access the video search page on the LG website.

Error Messages

Problem Possible Cause & Solution

IE

OE

bE

AE

FE

HE

Water inlet problem.

• Check for a clogged, kinked or frozen water inlet hose.

• Check water supply.

Drainage Problem.

• Check for a clogged, kinked or frozen water drain hose.

Air gap or disposal is clogged.

• Clean air gap or disposal.

Filters are clogged.

• Clean filters.

Oversudsing caused by improper detergent, such as liquid dish soap.

• Do not use hand dishwashing liquids. Only use detergents which are designed for use in
automatic dishwashers.

• To remove detergent residue in the tub, pour approximately 4 oz ~ 8 oz (100 ml ~ 200 ml)
of milk into a shallow bowl, place it in the upper rack and then run the appliance on the

Auto cycle.

Failure to level dishwasher.

• Make sure that the appliance is properly leveled.

Water leakage

• Turn off the water supply to the dishwasher and call an LG Electronics Customer
Information Center at 1-800-243-0000 (U.S.A.) or 1-888-542-2623 (Canada).

• The dishwasher makes an alert sound for 10 seconds, and runs the drain pump
intermittently. If power is turned off to the machine, the machine powers back on
automatically until the AE error is resolved.

Excessive Water supplied.

• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1­888-542-2623 (Canada).

Heater circuit failure.

• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1­888-542-2623 (Canada).

ENGLISH

40 TROUBLESHOOTING

Problem Possible Cause & Solution

tE

LE

NE

N:#, U:#, d:#, t#

(# is a number.)

LO, L1, Lz, L3, L4

CL

Thermistor failure.

• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1­888-542-2623 (Canada).

Motor trouble

• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1­888-542-2623 (Canada).

Vario motor trouble

• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1­888-542-2623 (Canada).

Test mode is selected.

• This is not an error code. This code is used when testing the dishwasher. Power the unit off
and on and the code will disappear.

Rinse aid level setting mode is selected.

• This is not an error code. This code indicates the current rinse aid level. For more
information, refer to the Adding Cleaning Agents section.

Control Lock is activated.

• This is not an error code. This code indicates that the control lock is activated. Press and
hold Flex Zone and High Temp. buttons simultaneously for three seconds.

Operation

Problem Possible Cause & Solution

Dishwasher will not
operate.

Dishwasher operates
too long.

Water remains in tub
after completion of
cycle.

Noise Some level of noise is normal during operation.

Start button is not pressed.

• Press the Start button.

Door is not completely closed.

• Make sure that the door is completely closed and latched.

Power supply or power supply line is not connected.

• Connect the power supply or power supply line properly.

Fuse is blown or circuit breaker tripped.

• Replace the fuse or reset the circuit breaker.

Control Lock is activated.

•Deactivate Control Lock.

Dishwasher is connected to cold water.

• Check the water supply connection or water heater setting. (Heating cold water takes
longer.)

Drain hose is kinked or clogged.

• Adjust hose or clear blockage.

• Detergent cover opening.

• Drain pump at the beginning of drain cycle.

The dishwasher is not level.

• Adjust leveling feet.

Nozzle arm knocking against dishes.

• Reposition the dishes.

Problem Possible Cause & Solution

Lights do not
illuminate.

Spray arms do not
rotate smoothly.

Upper rack is
crooked.

Dishwasher
continuously chimes
when the door is
opened, during or
right after a cycle
has completed.

Door does not close
completely.

Dishwasher chimes if
panel is touched
during operation.

Dishwasher did not
finish cycle.

Leaking in front of
appliance

Power is not connected.

• Connect power supply.

Holes of spray arms are blocked by food particles.

• Clean the holes of spray arms.

Rack is poorly adjusted.

• See the Height Adjustable Upper Rack section.

This is a safety measure. Contact with escaping steam or the hot contents of the
dishwasher could result in injury.

• Close the door until the dishwasher and dishes have cooled down. The chiming will stop if
the door is closed or the interior temperature has cooled.

Cutlery rack is not properly loaded.

• Push the door handle to close the door properly until it clicks.

Bumping into or touching the control panel during operation may result in a disabled
button sound. Only the Power, Start, and Control Lock buttons are enabled during
operation to prevent cycle settings from being changed inadvertently.

• Button sounds can be turned off by pressing and holding Cycles and Machine Clean
buttons for three seconds.

• The end of cycle chime and safety alert sounds will still sound.

Door was opened during cycle.

• If the door is opened during a cycle, the Start key must be pressed within 4 minutes or the
machine turns off and all settings are lost.

Dishwasher not leveled properly.

• Verify the appliance is level from side to side and from front to back. See leveling
instructions in the Installation section.

Wrong detergent used.

• If excessive sudsing is causing the leak, allow the foam to subside for 24 hours then clean
the inside of the tub with milk.

41TROUBLESHOOTING

ENGLISH

Performance

Problem Possible Cause & Solution

Odor The previous cycle was stopped before completion and residual water remains in the

dishwasher.

• Turn on the power, run the Cancel cycle option to remove the residual water, then run the
Turbo cycle using detergent but with the dishwasher empty.

There is food in the bottom of the appliance or in the filter.

• Clean the filter and the interior according to the Maintenance section of the owner’s
manual.

Unwashed dishes are left in the appliance for a long time.

• Run a cycle with one cup of white vinegar in a dishwasher safe glass or bowl placed on the
upper rack. (Vinegar is an acid, and with constant use it could damage your appliance.)

After cleaning, the appliance smells like detergent.

• This is normal.

42 TROUBLESHOOTING

Problem Possible Cause & Solution

Food soil remains on
dishes.

Cloudiness on
glassware.

Black or gray marks
on dishes.

Yellow or brown film
on inside surfaces of
dishwasher.

Spots and filming on
dishes.

Dishes don’t dry. Rinse aid dispenser empty.

Improper cycle selection.

• Select correct cycle based on soil level and type of dishware being washed.

Water temperature is too low.

• Check water supply connection or water heater setting.

Dishwashing detergent was not used.

• Use recommended detergent.

Low inlet water pressure.

• Water pressure should be between 20 and 80 psi.

Water jet holes on spray arms blocked.

• Clean the spray arms.

Improper loading of dishes.

• Make sure dishes do not block spray arm rotation or interfere with detergent dispenser.

Filters are clogged.

• Clean filters.

Combination of excessive detergent and hard water.

• Use less detergent and use a rinse aid to minimize the problem.

Aluminum items rubbing dishes during cycle.

• Reposition the dishes.

Coffee or tea stains.

• Eliminate the stain by using a stain removal product.

Low water temperature.

• Water supply should be at least 120 °F for best wash performance.

Overloading.

• Do not overload the dishwasher.

Improper loading.

• See the Operation section.

Insufficient water pressure.

• Water pressure should be between 20 and 80 psi.

Insufficient detergent.

• Add the recommended amount of detergent. See the Operation section.

Rinse aid dispenser is empty.

• Refill rinse aid dispenser.

Hard water buildup in the tub.

• Remove all dishes, silverware and silverware holder from dishwasher. Only racks should
remain in tub. For best results, use citric acid powder (can be found in canning sections of
most grocery stores or online). Measure 3 tablespoons (40 g) of citric acid powder. Fill main
wash compartment with measured powder. If you cannot find citric acid powder, pour
approximately one cup (200 ml - 300 ml) of white vinegar into shallow bowl and place in
upper rack. Run Machine Clean cycle. Do not use detergent.

• Adjust the water hardness level setting to match the water supply conditions in your
area.In areas with hard water, remember to refill the softener with dishwasher salt.

• Check and refill the rinse aid dispenser if empty.

LIMITED WARRANTY

43LIMITED WARRANTY

CANADA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES
YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS
OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE
TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE
SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

WARRANTY: Should your LG Dishwasher (“Product”) fail due to a defect in material or workmanship under
normal home use during the warranty period set forth below, LG Canada will at its option repair or replace
the product upon receipt of proof of original retail purchase. This warranty is valid only to the original
retail purchaser of the product and applies only to a product distributed in Canada by LG Canada or an
authorized Canadian distributor thereof. The warranty only applies to Products located and used within
Canada. Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within
a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your
Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your
responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.

WARRANTY PERIOD: (Note: If the original date of purchase can not be verified, the warranty will begin sixty
(60) days from the date of manufacture.)

Dishwasher Extended Component Warranty (Parts Only) (Consumer will be charged

for Labor after One (1) year from the date of purchase.)

One (1) year from the date of
original retail purchase

Five (5) years from the date of
original retail purchase

Ten (10) years from the date of
original retail purchase

ENGLISH

Labor / Parts
(internal/functional parts only)

† Main control board is located on the right bottom of the Dishwasher when viewed from the front.

• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.

• Replacement products and parts may be new or remanufactured.

• LG Authorized Service Center warranties their repair work for thirty (30) days.

LG CANADA’S SOLE LIABILITY IS LIMITED TO THE WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY
PROVIDED ABOVE, LG CANADA MAKES NO AND HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LG CANADA. LG CANADA DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS
IMPLIED BY LAW, IT IS LIMITED TO THE EXPRESS WARRANTY PERIOD ABOVE. LG CANADA, THE
MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL, DIRECT OR INDIRECT DAMAGES, LOSS OF GOODWILL, LOST PROFITS, PUNITIVE OR EXEMPLARY
DAMAGES OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY
CONTRACTUAL BREACH, FUNDAMENTAL OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS, TORT, OR
OTHERWISE.

This warranty gives you specific legal rights. You may have other rights which may vary from province to
province depending on applicable provincial laws. Any term of this warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with provincial law
without affecting the remainder of this warranty’s terms.

Main control board
Stainless Steel Door Liner, Tub

†

, Rack,

DD Motor

44 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install the product; instructing a customer on operation of the
product; repair or replacement of fuses or correction of wiring or plumbing, or correction of
unauthorized repairs/installation.

• Failure of the product to perform during power failures and interruptions or inadequate electrical
service.

• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.

• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product owner’s manual.

• Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of
God.

• Damage or product failure caused by unauthorized modification or alteration, or use for other than its
intended purpose, or resulting from any water leakage due to improper installation.

• Damage or Product failure caused by incorrect electrical current, voltage, or plumbing codes,
commercial or industrial use, or use of accessories, components, or cleaning products that are not
approved by LG Canada.

• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage
to the finish of your product, unless such damage results from defects in materials or workmanship and
is reported within one (1) week of delivery.

• Damage or missing items to any display, open box, discounted, or refurbished Product.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
Model and Serial numbers, along with original retail sales receipt, are required for warranty validation.

• Increases in utility costs and additional utility expenses.

• Replacement of light bulbs, filters, or any consumable parts.

• Repairs when your Product is used in other than normal and usual household use (including, without
limitation, commercial use, in offices or recreational facilities) or contrary to the instructions outlined in
the Product owner’s manual.

• Costs associated with removal of the Product from your home for repairs.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with published installation instructions, including the Product owner’s and installation
manuals.

• Accessories to the Product such as door bins, drawers, handles, shelves, etc.. Also excluded are parts
besides those that were originally included with the Product.

• Damage resulting from the misuse, abuse, improper installation, repair, or maintenance of the Product.
Improper repair includes use of parts not approved or specified by LG Canada.

All costs associated with the above excluded circumstances shall be borne by the consumer.

For complete warranty details and customer assistance, please call or visit our website:

Call 1-888-542-2623 and select the appropriate option from the menu, or Visit our website at http://
www.lg.com

45LIMITED WARRANTY

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by

ENGLISH

46 LIMITED WARRANTY

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in­person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [e-mail], with the subject line: “Arbitration Opt Out;” or (ii) calling 1­800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.

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LG Customer Information Center

Register your product Online!

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A .

1-888-542-2623

CANADA