LG LBNC12231V Owner’s Manual

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OWNER'S MANUAL

BOTTOM FREEZER
REFRIGERATOR

Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.

ENGLISH

LBNC12231* / LBNC12241* / LBNC12251*

MFL71400030

Rev.05_111620

www.lg.com

Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved.

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2

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE
3WARNING
6CAUTION

7 PRODUCT OVERVIEW

7 Product Features

10 INSTALLATION

10 Before Installing
11 Choosing the Proper Location
12 Reversing Doors and Leveling
13 Turning on the Power

14 OPERATION

14 Before Use
15 Control Panel
16 Sabbath Mode
16 Water Dispenser
17 Storing Food
19 Humidity Controlled Crispers
20 Refrigerator Shelves
20 Door Bins

21 SMART FUNCTIONS

21 LG ThinQ Application
21 Smart Diagnosis

22 MAINTENANCE

22 Cleaning

23 TROUBLESHOOTING

23 FAQs
23 Before Calling for Service

29 LIMITED WARRANTY

29 USA
33 CANADA

WARNING

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IMPORTANT SAFETY INSTRUCTIONS

3IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING

ENGLISH

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation

• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.

• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.

• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.

• The appliance must be positioned for easy access to a power source.

• When moving the refrigerator, be careful not to roll over or damage the power cord.

• Contact an authorized service center when installing or relocating the refrigerator.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.

• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.

• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.

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4 IMPORTANT SAFETY INSTRUCTIONS

• Do not bend or pinch the power cord excessively or place heavy objects on it.

Operation

• This appliance is intended to be used in household and similar applications such as:

- staff kitchen areas in shops, offices and other working environments;

- farm houses and by clients in hotels, motels and other residential type environments;

- bed and breakfast type environments;

- catering and similar non-retail applications.

• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.

• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.

• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.

• Children should be supervised to ensure that they do not play with the refrigerator.

• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.

• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.

• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.

• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.

• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.

• Do not operate the refrigerator or touch the power cord with wet hands.

• Do not modify or extend the power cord.

• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.

• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.

• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.

• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.

• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.

• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.

• Do not put animals inside the appliance.

• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.

• If connected to a circuit protected by fuses, use time delay fuse.

• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.

• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.

• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

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Maintenance

• Do not use a hair dryer to dry the inside of the refrigerator.

• Do not light a candle to remove odors in the refrigerator.

• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.

• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.

• Unplug the power plug before cleaning or repairing the refrigerator.

• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.

• Unplug the power plug immediately in the event of a blackout or thunderstorm.

• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.

• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.

• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Disposal

• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.

• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.

• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.

• Have a certified electrician check the wall outlet and wiring for proper grounding.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.

CAUTION

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6 IMPORTANT SAFETY INSTRUCTIONS

Risk of Fire and Flammable Materials

This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.

In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.

CAUTION

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation

• Do not install the refrigerator where there may be a danger of the unit falling.

• The refrigerator must be properly installed in accordance with the Installation Instructions.

Operation

• Do not use aerosols near the refrigerator.

• This appliance is intended to be used only in domestic and similar applications.

• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.

• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.

Maintenance

• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.

• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.

• Do not spray water directly on the inside or outside of the refrigerator.

• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.

SAVE THESE INSTRUCTIONS

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PRODUCT OVERVIEW

7PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

Exterior

ENGLISH

a Refrigerator

Fresh food compartment.

b Freezer

Frozen food compartment.

CAUTION

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8 PRODUCT OVERVIEW

Interior

† This feature is only available on some models.

a Control Panel

Sets the refrigerator and freezer temperatures.

b LED Interior Lighting

Lights up the inside of the refrigerator.

c Adjustable Refrigerator Shelf

The refrigerator shelves are adjustable to meet individual storage needs.

d Folding Shelf

Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf
underneath the back half of the shelf.

e Bottle Rack

Stores tall bottles or containers.

• Do not store short bottles or containers on the bottle rack. The items may fall and cause an injury or
appliance damage.

f Humidity Controlled Crisper

Set the humidity level to keep various food items fresh.

• Type A: Set the humidity for storing vegetables, meat, or fish.

• Type B: Set the humidity for storing vegetables or fruit.

†

†

†

g Movable Egg Tray

Conveniently stores eggs or other small items.

†

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• Do not use the egg tray in the freezer. To keep eggs fresh longer, do not store them on the top shelf
of the refrigerator or in the vegetable drawer.

9PRODUCT OVERVIEW

h Door Bin

Stores chilled food, drinks, or condiments.

i Water Dispenser Tank

Supplies water to the dispenser. On non-plumbed models, this is filled manually. Fill with potable water
only.

†

j Ice Tray

For producing and storing ice.

• For additional storage space, remove the ice tray or ice bin.

k Freezer Drawer

Use for long-term storage of frozen items.

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

Electrical requirements: 115 V, 60 Hz

Model name LBNC12231*, LBNC12241*, LBNC12251*

Description Bottom freezer refrigerator

Net weight 154 lb (70 kg)

ENGLISH

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10 INSTALLATION

INSTALLATION

Before Installing

Installation Overview

Please read the following installation instructions
first after purchasing this product or transporting
it to another location.

a Unpacking the Refrigerator

b Choosing the Proper Location

c Reversing Doors and Leveling

WARNING

NOTE

WARNING

NOTE

NOTE

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11INSTALLATION

Unpacking the Refrigerator

• Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.

• The refrigerator is heavy. Protect the floor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage could
occur.

• Keep flammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in fire, explosion, or death.

• Remove tape and any temporary labels from
your refrigerator before using. Do not remove
any warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.

• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing a
small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.

• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.

• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping
position. Reinstall shelves according to your
individual storage needs.

Flooring

To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.

• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.

Ambient Temperature

Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).

If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.

Installing the Rear Spacers

This feature is only available on some models.

Install the spacers on the upper corners at the
back of the appliance. The spacers are included
with the accessory kit inside the appliance.

ENGLISH

Choosing the Proper
Location

Electricity

Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 amps minimum.

• Do not overload house wiring and cause a fire
hazard by plugging in multiple appliances in the
same outlet with the refrigerator.

• To reduce the risk of electric shock, do not install
the refrigerator in a wet or damp area.

• The spacers help improve the energy efficiency
of the appliance by providing clearance between
the back of the appliance and the wall. This
allows for improved air circulation.

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12 INSTALLATION

Dimensions and Clearances

• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.

• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors and drawers.

• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 29 1/8 inches (740 mm) in front of the refrigerator to open
the doors, and at least 2 inches (50 mm) between the back of the refrigerator and the wall.

B

A

C

D

E

F

G

H

- Dimension/Clearance LBNC12231*, LBNC12241*, LBNC12251*

A Depth 26 5/8" (677 mm)

B Width 23 1/2" (595 mm)

C Height to Top of Case 73 1/4" (1860 mm)

D Height to Top of Hinge 73 1/4" (1862 mm)

E Back Clearance 2" (50 mm)

F Depth without Door 24" (610 mm)

G Depth (Total with Door Open 90°) 48 3/16" (1225 mm)

H Front Clearance 29 1/8" (740 mm)

Reversing Doors and
Leveling

Reversing Doors

This feature is only available on some models.

Your appliance is designed with reversible doors
which can be assembled to open from either the
left or right side to suit your kitchen design.

Door reversal must be done by an authorized
installer or service person. If it is not, any damage
caused by improperly installed doors will not be
covered by the warranty.

Leveling

The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to-back or side­to side. If the refrigerator seems unsteady or the
doors do not close easily, adjust the refrigerator’s
tilt, using the instructions below:

1 Turn the leveling leg to the left to raise that

side of the refrigerator or to the right to lower
it. It may take several turns of the leveling leg
to adjust the tilt of the refrigerator.

NOTE

CAUTION

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• A flare nut wrench works best, but an open-end
wrench will suffice. Do not over-tighten.

2 Open both doors, and check to make sure

that they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both leveling legs to the left. It
may take several more turns, and be sure to
turn both leveling legs the same amount.

13INSTALLATION

ENGLISH

Turning on the Power

• After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.

• Connect to a rated power outlet.

• Have a certified electrician check the wall outlet
and wiring for proper grounding.

• Do not damage or cut off the ground terminal of
the power plug.

Position the Refrigerator

• Arrange the coil of tubing so that it does not
vibrate against the back of the refrigerator or
against the wall. Push the refrigerator back to
the wall.

CAUTION

CAUTION

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14 OPERATION

OPERATION

Before Use

Checklist

Clean the refrigerator.

Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.

• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.

• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.

Open refrigerator doors and freezer drawers to ventilate the
interior.

The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
and the freezer drawers for ventilation.

Connect the power supply.

Check if the power supply is connected before use.

Wait for the refrigerator to cool.

Allow the refrigerator to run for at least two to three hours before putting
food in it. Check the flow of cold air in the freezer compartment to ensure
proper cooling.

• Putting food in the refrigerator before it has cooled could cause the food to
spoil, or a bad odor to remain inside the refrigerator.

The refrigerator makes a loud noise after initial operation.

This is normal. The volume will decrease as the temperature decreases.

NOTE

NOTE

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Control Panel

Depending on the model, some of the following functions may not be available.

The actual control panel may differ from model to model.

Control Panel Features

a Freezer

Indicates the set temperature of the freezer compartment in Fahrenheit (°F). The default freezer
temperature is 0°F. Press the Freezer button repeatedly to select a new set temperature from -9 °F to 5
°F.

b Express Freeze

This function increases both ice making and freezing capabilities.

• To activate, press and hold the Express Freeze button until the LED lights up on the control panel.

• The function operates for about 24 hours, then turns off automatically.

• Stop the function manually by pressing and holding the button again.

15OPERATION

ENGLISH

c Refrigerator

Indicates the set temperature of the refrigerator compartment in Fahrenheit (°F). The default
refrigerator temperature is 37 °F. Press the Refrigerator button repeatedly to select a new set
temperature from 34 °F to 45 °F.

• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.

d Express Cool

Use this function to quickly cool a large amount of fresh food.

• To activate, press and hold the Express Cool button until the LED lights up on the control panel.

• The function operates for about 7 hours, then turns off automatically.

• Stop the function manually by pressing and holding the button again.

e Vacation

Set the refrigerator to Vacation mode to reduce energy consumption when you are away from home
for a few days.

•Press the Vacation button to turn the function off or on. The LED stays lit when the function is on.

• When this function is on, the other buttons on the control panel are locked. When you return home,
remember to turn this function off to unlock the other buttons and return the refrigerator to its
previous temperature settings.

• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a
button is pressed. Once on, the display remains on for 20 seconds.

NOTE

CAUTION

NOTE

WARNING

CAUTION

NOTE

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16 OPERATION

Sabbath Mode

Using the Sabbath Mode

Sabbath mode is used on the Jewish Sabbath and
holidays.

• To turn Sabbath mode on, touch the display to
activate it, then press and hold the Express Cool
and Vacation buttons for 3 seconds until both
LEDs turn on.

• To turn Sabbath mode off manually, press and
hold the Express Cool and Vacation buttons for
3 seconds.

• Sabbath mode automatically turns off after 96
hours.

• Once turned on, Sabbath mode is maintained
even after a power outage.

• Selecting Sabbath mode automatically turns off
the alarm functions.

Water Dispenser

This feature is only available on some models.

Using the Water Tank

Filling the Water Tank

The water tank holds the water which is to be
dispensed.

1 Open the cap on the top of the water tank.

2 Fill the water tank with potable water and

close the cap.

• The water tank can hold up to 0.61 gallons
(2.3 liters).

• Fill with potable water only. Do not fill the water
tank with beverages or hot water.

• Children should not be allowed near the water
tank.

Before Using the Water Dispenser

• Do not hang on to or place heavy objects on the
refrigerator’s dispenser.

• Keep children away from the dispenser. Children
may play with or damage the controls.

• Dispense and throw away 2.5 gallons of water
(flush for approximately 5 minutes) after
installation. Do not dispense the entire 2.5 gallon
amount continuously. Press and release the
dispenser pad for cycles of 30 seconds ON and
60 seconds OFF. This is also necessary if the
refrigerator has not been used for a long time.

• If water dispenses unexpectedly, turn off the
water supply and contact an LG Electronics
Customer Information Center.

• Some dripping may occur after dispensing. Hold
a cup beneath the dispenser for a few seconds
after dispensing to catch all of the drops.

• Do not apply excessive force or impact when
removing or assembling the water tank.

• The water tank should be washed before filling it
with potable water.

• If water does not come out, fill the water tank
with potable water.

Cleaning the Water Tank

Clean water tank periodically and keep them clean
at all times.

1 Hold the handle of the water tank and lift it.

CAUTION

NOTE

CAUTION

NOTE

NOTE

NOTE

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2 Lift the water tank and pull it out.

17OPERATION

• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.

• Do not hang on to or place heavy objects on the
refrigerator’s dispenser.

ENGLISH

3 Remove the cover while the handle of the

water tank is lifted.

• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage or
injury.

• Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.

• Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.

• If the cup rim is small, water may splash out of
the glass or miss it completely.

Cleaning the Dispenser Tray

Wipe the entire area with a damp cloth. The
dispenser tray may become wet easily due to
spilled water.

Cleaning the Dispenser Outlet

Wipe the dispenser outlet frequently with a clean
cloth as it may get dirty easily.

Using the Dispenser

You can dispense water by pressing the lever.

• Press the paddle a of the water dispenser to get
cold water.

• Lint from a cloth may adhere to the outlet.

Storing Food

• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.

• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
refrigerator.

NOTE

CAUTION

NOTE

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18 OPERATION

• If doors are opened or closed too often, warm
air may penetrate the refrigerator and raise its
temperature. This can increase the running costs
of the unit.

Food Storage Tips

Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.

• Do not overfill or pack items too tightly into door
bins. Doing so may cause damage to the bin or
personal injury if items are removed with
excessive force.

• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.

How to Store Food

• Butter or Margarine

- Keep opened butter in covered dish or closed

compartment. When storing an extra supply,
wrap in freezer packaging and freeze.

•Cheese

- Store in original wrapping until used. Once

opened, rewrap tightly in plastic wrap or
aluminum foil.

• Milk

- Wipe milk cartons. For coldest milk, place

containers on an interior shelf.

• Eggs

- Store in original carton on interior shelf, not on

door shelf.

•Fruit

- Do not wash or hull fruit until it is ready to be

used. Sort and keep fruit in original container
in a crisper, or store in completely closed
paper bag on refrigerator shelf.

• Leafy Vegetables

- Remove store wrapping, trim or tear off

bruised and discolored areas, wash in cold
water, and drain. Place in plastic bag or plastic
container and store in crisper.

• Vegetables with skins (carrots, peppers)

- Place in plastic bags or plastic container and
store in crisper.

•Fish

- Freeze fresh fish and shellfish if they are not
being eaten the same day purchased. Eating
fresh fish and shellfish the same day
purchased is recommended.

•Leftovers

- Cover leftovers with plastic wrap or aluminum
foil, or store in plastic containers with tight
lids.

• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come into direct contact with the cold air
and freeze.

• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.

• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the
condensation with a clean cloth or a paper towel.

Storing Frozen Food

Check a freezer guide or a reliable cookbook for
further information about preparing food for
freezing or food storage times.

Freezing

Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air to
circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.

Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.

NOTE

us_main.book.book Page 19 Monday, November 16, 2020 9:53 AM

• Allow hot foods to cool at room temperature for
30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.

Packaging

Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.

Packaging recommendations

• Rigid plastic containers with tight-fitting lids

• Straight-sided canning/freezing jars

• Heavy-duty aluminum foil

• Plastic-coated paper

• Non-permeable plastic wraps

• Specified freezer-grade self-sealing plastic bags

Follow package or container instructions for
proper freezing methods.

Do not use

• Bread wrappers

• Non-polyethylene plastic containers

• Containers without tight lids

• Wax paper or wax-coated freezer wrap

• Thin, semi-permeable wrap

19OPERATION

Type A

ENGLISH

a For storing vegetables.

b For storing fish.

c For storing meat.

Type B

a For storing vegetables.

Humidity Controlled
Crispers

Using the Humidity Controlled
Crispers

This feature is only available on some models.

You can control the amount of humidity by sliding
the lever at the front of the drawer.

b For storing fruit.

Removing/Assembling the
Humidity Controlled Crispers

1 Pull out the crisper to full extension, lift the

front up, and pull straight out.

2 To reassemble, slightly tilt up the front, insert

the crisper into the frame and push it back
into place.

CAUTION

CAUTION

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20 OPERATION

Refrigerator Shelves

The shelves in the refrigerator are adjustable to
meet individual storage needs.

Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier.

Detaching/Assembling Shelves

• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.

1 To detach, lift the rear of the shelf and pull it

out.

2 To assemble the bin, slide it in above the

desired support and push down until it snaps
into place.

• Regularly detach and wash the storage bins and
shelves; they can become easily contaminated
by food.

• Do not apply excessive force while detaching or
assembling the storage bins.

• Do not use the dishwasher to clean the storage
bins and shelves.

2 To assemble, slide the shelf into the guides

until it stops.

Door Bins

Detaching/Assembling Door Bins

The door bins are removable for easy cleaning and
adjustment.

1 To remove the bin, simply lift the bin up and

pull straight out.

WARNING

CAUTION

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22 MAINTENANCE

MAINTENANCE

Cleaning

• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.

• Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
refrigerator.

• Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
doors.

General Cleaning Tips

• Both the refrigerator and freezer sections
defrost automatically; however, clean both
sections once a month to prevent odors.

• Wipe up spills immediately.

• Unplug the refrigerator or disconnect power
before cleaning.

• Remove all removable parts, such as shelves.

• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.

• Hand wash, rinse and dry all surfaces
thoroughly.

To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water.) Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.

Door Liners and Gaskets

Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic
refrigerator parts.

Plastic Parts (Covers and Panels)

Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.

Condenser Coils

Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.

Exterior

For products with black stainless steel exterior,
spray glass cleaner on a clean microfiber cloth and
rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.

For products with a standard stainless steel
exterior, use a damp microfiber cloth and rub in
the direction of the grain. Dry with a paper towel
to avoid streaks. For stubborn stains and
fingerprints, use a few drops of liquid dish soap in
water, and rinse with hot water before drying. Do
not use abrasive or harsh cleaners.

Inside Walls

• Allow freezer to warm up so the cloth will not
stick.

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TROUBLESHOOTING

23TROUBLESHOOTING

FAQs

Frequently Asked Questions

Q: What are the best temperature settings for my refrigerator and freezer?

A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the

freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream
should be firm and ice cubes should not melt in the freezer.

Q: How do I set the refrigerator and freezer temperatures?

A: Continually press the Refrigerator or Freezer button on the control panel until the desired

temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.

Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.

Cooling

Problem Possible Cause & Solution

Refrigerator is not
cooling or has no
power.

A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is
connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit
breaker has tripped.

• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified
electrician.

• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.

The refrigerator control is set to OFF (some models).

• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.

Refrigerator is in the defrost cycle.

• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.

Refrigerator was recently installed.

• It may take up to 24 hours for each compartment to reach the desired temperature.

Refrigerator was recently relocated.

• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.

ENGLISH

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24 TROUBLESHOOTING

Problem Possible Cause & Solution

Cooling system runs
too much.

Interior moisture
buildup.

Food is freezing in
the refrigerator
compartment.

Refrigerator is replacing an older model.

• Modern refrigerators require more operating time but use less energy due to more
efficient technology.

Refrigerator was recently plugged in or power restored.

• The refrigerator will take up to 24 hours to cool completely.

The door is opened often or a large amount of food / hot food was added.

• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)

Doors are not closed completely.

• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.

Refrigerator is installed in a hot location.

• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F (43 °C).

Condenser / back cover is clogged.

• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.

Doors are opened often or for long periods of time.

• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.

Doors are not closed correctly.

• See the "Doors will not close correctly or pop open" section.

Weather is humid.

• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.

Defrost cycle recently completed.

• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.

Food is not packaged correctly.

• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.

Food with high water content was placed near an air vent.

• Rearrange items with high water content away from air vents.

Refrigerator temperature control is set incorrectly.

• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.

Refrigerator is installed in a cold location.

• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).

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Problem Possible Cause & Solution

Refrigerator or
Freezer section is too
cold.

Frost or ice crystals
form on frozen food
(inside of sealed
package).

Frost or ice crystals
form on frozen food
(outside of package).

Refrigerator or
Freezer section is too
warm.

Incorrect temperature control settings.

• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.

Condensation from food with a high water content has frozen inside of the food
package.

• This is normal for food items with a high water content.

Food has been left in the freezer for a long period of time.

• Do not store food items with high water content in the freezer for a long period of time.

Door is opened frequently or for long periods of time.

• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.

Door is not closing properly.

• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.

Refrigerator was recently installed.

• It may take up to 24 hours for each compartment to reach the desired temperature.

The air vents are blocked. Cold air circulates from the freezer to the fresh food section
and back again through air vents in the wall dividing the two sections.

• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.

Doors are opened often or for long periods of time.

• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.

Unit is installed in a hot location.

• The refrigerator should not be operated in temperatures above 110 °F (43 °C).

A large amount of food or hot food was added to either compartment.

• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.

Doors are not closed correctly.

• See the "Doors will not close correctly or pop open" section in the Troubleshooting.

Temperature control is not set correctly.

• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.

Defrost cycle has recently completed.

• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.

25TROUBLESHOOTING

ENGLISH

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26 TROUBLESHOOTING

Ice

Problem Possible Cause & Solution

Icemaker is not
making enough ice.

Icemaker is not
making ice

Ice has bad taste or
odor.

Doors are opened often or for long periods of time.

• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.

Doors are not closed completely.

• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.

The temperature setting for the freezer is too warm.

• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.

Refrigerator was recently installed or icemaker recently connected.

• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.

Icemaker was recently installed.

• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.

The food has not been stored properly in either compartment.

• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.

The interior of the refrigerator needs to be cleaned.

• See the Maintenance section for more information.

The ice storage bin needs to be cleaned.

• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.

Parts & Features

Problem Possible Cause & Solution

Doors will not close
correctly or pop
open.

Doors are difficult to
open.

Food packages are blocking the door open.

• Rearrange food containers to clear the door and door shelves.

Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.

• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.

The doors were removed during product installation and not properly replaced.

• Remove and replace the doors according to the Removing and Replacing Refrigerator
Handles and Doors section.

Refrigerator is not leveled properly.

• See Door Alignment in the Refrigeration Installation section to level refrigerator.

The gaskets are dirty or sticky.

• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.

Door was recently closed.

• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.

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Problem Possible Cause & Solution

Refrigerator wobbles
or seems unstable

Lights do not work. LED interior lighting failure.

Refrigerator has an
unusual odor.

The interior of the
refrigerator is
covered with dust or
soot.

Leveling legs are not adjusted properly.

• Refer to the Leveling and Door Alignment section.

Floor is not level.

• It may be necessary to add shims under the leveling legs or rollers to complete installation.

• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.

The Air Filter may need to be set to the MAX setting or replaced.

• Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter
may need to be replaced. See the Replacing the Air Filter section for replacement
instructions.

The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.

• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.

27TROUBLESHOOTING

ENGLISH

Noises

Problem Possible Cause & Solution

Clicking The defrost control will click when the automatic defrost cycle begins and ends. The

thermostat control (or refrigerator control on some models) will also click when cycling
on and off.

• Normal Operation

Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of

the unit, or items stored on top of or around the refrigerator.

• Normal Operation

Refrigerator is not resting solidly on the floor.

• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door
Alignment section.

Refrigerator with linear compressor was jarred while running.

• Normal Operation

Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer

compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling Refrigerant flowing through the cooling system.

• Normal Operation

Popping Contraction and expansion of the inside walls due to changes in temperature.

• Normal Operation

Sizzling Water dripping on the defrost heater during a defrost cycle.

• Normal Operation

Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal

vibrations may make an audible sound.

• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.

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28 TROUBLESHOOTING

Problem Possible Cause & Solution

Dripping Water running into the drain pan during the defrost cycle.

• Normal Operation

Pulsating or high­pitched sound

Your refrigerator is designed to run more efficiently to keep your food items at the
desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high­pitched sound.

• Normal Operation

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LIMITED WARRANTY

29LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.

Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the
Product (“You”) and applies only when purchased lawfully and used within the United States
including U.S. Territories.

WARRANTY PERIOD

Sealed System

Refrigerator/Freezer

One (1) year from the
date of original retail
purchase

Parts and Labor (internal/
functional parts only)

(Condenser, Dryer,

Connecting Tube and

Evaporator)

Five (5) years from the
date of original retail
purchase

Parts and Labor Parts and Labor

Five (5) years from the
date of original retail
purchase

Compressor

Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)

ENGLISH

• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.

• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

us_main.book.book Page 30 Monday, November 16, 2020 9:53 AM

30 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.

• Damage or missing items to any display, open box, or discounted Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs.

• Replacement of light bulbs, filters, or any consumable parts.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories (e.g., water filters,
etc.), consumable cleaning products, any other products, or services that are not authorized by LG.

• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

us_main.book.book Page 31 Monday, November 16, 2020 9:53 AM

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

31LIMITED WARRANTY

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32 LIMITED WARRANTY

location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [e-mail], with the subject line: “Arbitration Opt Out” or (ii) calling 1­800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.

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CANADA

33LIMITED WARRANTY

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.

Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its
option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited
warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will

begin sixty (60) days from the date of manufacture)

Refrigerator

One (1) year from the
date of original retail
purchase

Parts and Labor (internal/
functional parts only)

Sealed System (Condenser, Dryer, Connecting

Tube and Evaporator)

One (1) year from the
date of original retail
purchase

Parts and Labor Parts only (Consumer will

Seven (7) years from the
date of original retail
purchase

be charged for labor)

• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.

• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.

Linear / Inverter

Compressor

Ten (10) years from the
date of original retail
purchase

Part only (Consumer will
be charged for labor)

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34 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;

• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;

• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;

• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;

• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;

• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.

• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;

• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;

• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;

• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;

• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;

• Damage or missing items to any display, open box, refurbished or discounted Product;

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;

• Increases in utility costs and additional utility expenses in any way associated with the Product;

• Any noises associated with normal operation of the Product;

• Replacement of light bulbs, filters, fuses or any other consumable parts;

• Replacement of any part that was not originally included with the Product;

• Costs associated with removal and/or reinstallation of the Product for repairs; and

• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.

• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 and select the appropriate option from the menu, or visit our website at http://

www.lg.com

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PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by

35LIMITED WARRANTY

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36 LIMITED WARRANTY

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in­person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.

Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [e-mail], with the subject line: “Arbitration Opt Out;” or (ii) calling 1­800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial
Number”).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.

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Memo 41

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42 Memo