LG IP8540 User Manual

IP8540

IP Phone for Microsoft OCS 2007

User Guide

This document provides information about IP8540 IP Phone. You can download all required documents at www.lg-nortel.com. * IP8540 needs Microsoft OCS (Office Communications Server) 2007 for proper operation.

IP8540 User Guide

Regulatory and Compliance statements

This section provides required regulator, safety and disclaimer statements.

1. Radio Frequency Emissions: FCC Compliance statement: This device complies with Part 15 rules. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation. This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected

If problems persist, consult the dealer or an experienced radio/TV technician for help. Canada Compliance statement:

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with Class B Limits of Industry Canada. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity:

LG-Nortel Co. Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,

Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC) Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative. The product fulfills the essential requirements of the harmonized standards shown above. This product also complies

with the following standards:

• EN 55022 Class B

• AS/NZ 3548 Class B

• EN 55024

• EN 50082-1

• EN 61000-3-2

• EN 61000-3-3

2. Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable: Safety of Information Technology Equipment, IEC 6095-1, including Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

3. E-911 and use of the IP8540 with Multi-Line Telephone Systems: Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to

state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to applicable state and/or local emergency services when a caller initiates a 911 call. This phone does not provide a caller’s telephone number, extension, or physical location information to emergency services when a caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole responsibility of the purchaser of this phone.

IP8540 User Guide

4. Privacy: IP8540 implements several security and encryption technologies however, privacy of communications may not be

ensured when using this telephone.

The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, expressed or implied. Users must take full responsibility for their application of any products.

The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference. If you are unable to locate the software license or limited warranty, contact your LG-Nortel representative for a copy.

Notwithstanding any other warranty herein, all document files and software of these suppliers are provided "as is" with all faults. LG-Nortel and the related suppliers disclaim all warranties, expressed or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage, or trade practice.

In no event shall LG-Nortel or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if LG-Nortel or its suppliers have been advised of the possibility of such damages.

This material is copyrighted by LG-Nortel Co. Ltd. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly

prohibited and is a violation of Copyright Laws. LG-Nortel is a trademark of LG-Nortel Co. Ltd. All other brand and product names are trademarks or registered trademarks of their respective

companies. Microsoft UC Logo mark owned by Microsoft and LG-Nortel is using under license agreement

Revision History

IP8540 User Guide

REVISION DATE OF ISSUE

1.00 2007-11-02

2.00 2009-02-09

REMARKS

Initial Release

Format change Added information about new features released

with Office Communication Server 2007 R2

IP8540 User Guide

Important Safety Instructions

When using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following;

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

5. Do not place this product on an unstable stand, or table. The product may fall, causing serious damage to the product.

6. This product should be operated only from the type of power source indicated on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

7. Do not allow anything to rest on the power cord. Do not locate this product where the cord might be damaged by people walking on it.

8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

9. Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified person when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risk. Incorrect reassemble can cause electric shock when the appliance is subsequently used.

11. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

a. When the power supply cord or plug is damaged. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate normally by following the operating instructions. Adjust

only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work

by a qualified technician to restore the product to normal operation. e. If the product has been dropped or damaged. f. If the product exhibits a distinct change in performance.

12. Avoid using your device during an electrical storm. There may be a remote risk of electric shock from lightning.

13. Do not use your device to report a gas leak in vicinity of the leak.

14. Severe damage to your device will occur if this set is plugged into an ISDN connection.

15. Consult your system administrator to ensure that you are plugging your set into a 10/100 BaseT Ethernet jack.

Precaution

• Keep this product away from heating appliances and electrical noise generating device such as fluorescent lamps, motors and television. These noise sources can interfere with the performance.

• This product should be kept free of dust, moisture, high temperature (more than 40°C) and vibration, and should not be exposed to direct sunlight.

• Never attempt to insert wires, pins, etc. into the product. If the product does not operate properly, it should be repaired by an authorized service center.

• Do not use benzene, thinner, or the like, or any abrasive powder to clean the product. Wipe it with a soft cloth.

IP8540 User Guide

Table of contents

1. Introducing LG-Nortel IP8540 IP Phone..................................................................................3

1.1 Overview........................................................................................................................................3

1.2 Device Layout................................................................................................................................4

2. Getting your IP8540 up and running........................................................................................6

2.1 What’s in the box..........................................................................................................................6

2.2 AC/DC power adaptor..................................................................................................................7

2.3 Optional accessory for wall-mount installation..........................................................................7

2.4 Set-up.............................................................................................................................................7

2.5 Wall Mounting...............................................................................................................................8

2.6 Adjusting the Viewing Angle........................................................................................................9

2.7 Connections to IP8540..............................................................................................................10

2.8 Initial Power up and Sign In ................................ .......................................................................11

2.8.1 Calibrating the touch screen..............................................................................................11

2.8.2 Sign In with IP8540.............................................................................................................11

2.8.3 Sign In with Office Communicator 2007 R2 on your PC .................................................12

2.8.4 Setting your unlock parameters.........................................................................................13

2.8.5 Set Time Zone ......................................................................................................................15

3. Using your IP8540.....................................................................................................................16

3.1 Understanding the touch screen...............................................................................................16

3.2 Controlling Presence (Phone Status)........................................................................................17

3.3 Contact List................................ .................................................................................................19

3.3.1 Viewing a Contact Card.......................................................................................................19

3.3.2 Searching the Contact list ..................................................................................................20

3.3.3 Selecting a Contact Group..................................................................................................21

3.4 Message Waiting........................................................................................................................ 22

3.5 Call Logs ......................................................................................................................................23

3.6 Settings........................................................................................................................................24

3.6.1 Locking your phone.............................................................................................................25

3.6.2 Adjusting volume levels......................................................................................................26

3.6.3 Ring tones............................................................................................................................27

3.6.4 Changing your PIN...............................................................................................................28

3.6.5 Changing fingerprint ...........................................................................................................29

3.6.6 Update your password ........................................................................................................30

3.6.7 Adjusting the screen brightness.........................................................................................31

3.6.8 Changing the Time Zone.....................................................................................................32

3.6.9 Changing the date and time display format.....................................................................33

3.6.10 Switching Users................................................................................................................34

3.6.11 Calibrating the touch screen...........................................................................................35

3.6.12 To set logging...................................................................................................................36

3.6.13 Viewing the device information......................................................................................37

IP8540 User Guide

3.6.14 Changing the language...................................................................................................38

3.7 Connecting the USB Cable and Signing In................................................................................39

3.7.1 Why Use the USB Cable ......................................................................................................39

4. Making Calls with IP8540........................................................................................................40

4.1 Adjusting the handset and speakerphone volume..................................................................40

4.2 The Call Basics................................ ............................................................................................41

4.2.1 Make a call, while idle ........................................................................................................41

4.2.2 Make a call, while busy....................................................................................................... 41

4.2.3 Redial the most recent call ................................................................................................41

4.2.4 Receive a call....................................................................................................................... 42

4.2.5 Hold a call ............................................................................................................................ 42

4.2.6 Resume a held call..............................................................................................................42

4.2.7 Transfer................................................................................................................................42

4.2.8 Conference...........................................................................................................................44

4.3 Forwarding Calls .........................................................................................................................45

4.4 Make a Phone Call Using Office Communicator 2007 R2...................................................... 47

4.4.1 What is a Communicator Call? ..........................................................................................47

5. Troubleshooting Problems.......................................................................................................48

5.1 Log-in...........................................................................................................................................48

5.2 Placing Calls................................................................................................................................ 49

5.3 Conference Call...........................................................................................................................50

5.4 Unexpected Behavior.................................................................................................................50

6. IP8540 Product Specification.................................................................................................51

IP8540 User Guide

1. Introducing LG-Nortel IP8540 IP Phone

1.1 Overview

IP8540 is a powerful communications tool for enterprises with Microsoft Office Communications Server

2007. IP8540 links the power of Office Communications Server 2007 to the high reliability of a dedicated

desk phone. IP8540 employs an embedded version of Office Communicator 2007 (“Office Communication 2007 Phone Edition”) as the client with access to contacts stored locally and in Office Communications Server 2007. The large full color touch screen graphically presents context sensitive call controls, contact lists and status. A simple tap of the screen yields fingertip control of communications, place calls from contact lists, transfer calls to others and conference multiple calls.

• Wideband real-time codec technology delivers high fidelity audio from the handset and full duplex

speakerphone.

• For higher security installations, IP8540 supports both PIN (Personal Identification Number) and

advanced biometric fingerprint reader.

• Keep a record of all phone conversations in Outlook.

With Microsoft Office Communications Server 2007 R2 upgrade (S/W version 3.5.6907.0), following new features are also available:

• Improved user experience. The user interface has been enhanced to provide a better look-and- feel. The soft input panel (SIP) has been enlarged to enable easier entry of credentials on the Sign-in page.

• Voice Mail indicator. A "Message Waiting" indicator is now shown when a voicemail has been recorded. The list of voicemails is also displayed in the Messages view, showing who left the message, their presence status, and the date and time that the message was recorded. (This feature requires Exchange 2007.)

• Call Log view. The Call Log view has also been implemented, showing the list placed, received, and missed calls (This feature requires Exchange 2007).

• Configure Finger Print to unlock. Users can choose to configure a PIN or a fingerprint to unlock the phone.

• Wideband audio quality. Audio quality has been improved significantly by the addition of wideband RTAudio for peer-to-peer VoIP calls. Multiparty and PSTN calls now use the SIREN codec to the A/V MCU or Mediation server. In addition, significant work has been done to improve echo cancellation.

• External access. External access is now supported. Users can now take the device home and make calls from and receive calls to their SIP URI or work phone number.

• Search Outlook contacts on the device. The Search feature on the phone now displays not only your corporate address book contacts but also personal contacts that you have stored in Outlook. Users can call Outlook contacts from phone with a single touch.

• Improved login scenarios. Login resiliency and auto sign-in during failures have been improved in this version.

IP8540 User Guide

• Improved scrolling experience. Users can quickly scan and find a contact to call by using the improved and accelerated scroll wheel on the device. The new scroll wheel and improved driver provide a richer experience and reduce the time required to search for a particular contact.

• Reset to factory defaults. Users can now reset the device like any other Mobile device to factory defaults by using small pin on back of device, between the headset and USB interfaces.

• Volume settings. The device displays the existing volume level as a user increases or decreases the volume. Users can change the volume of handset or speaker during the call.

• Change/forgot PIN. Users can change the PIN that they use to unlock the phone. The Forgot PIN functionality has been introduced to enable users who have forgotten their PIN to unlock the device using their password.

• Update password. Users can update their password on the device after they have changed it on the PC. Note that server will only authenticate the new password when its current security association (SA) has expired, so use of this setting is not recommended in this release.

1.2 Device Layout

The IP8540 uses a touch screen to select contacts and configure settings, a scroll-wheel to navigate the user interface, and a standard keypad for entering phone numbers.

Figure 1 below describes the key elements of the IP8540.

Figure 1: Key elements of the IP8540

• Liquid crystal display (LCD) touch screen: Touch screen for entering commands and selecting contacts

• Keypad: Standard phone keypad for entering phone numbers

IP8540 User Guide

• Light-emitting diode (LED) status lights : Indicates user presence information (Green indicates “Available”, Amber indicates “Away”, Green & Amber indicates “Inactive”, and Red indicates “Busy” or “Active Call”)

• Scroll-wheel : Navigates up and down the contact list and other elements of the user interface.

• Volume up/down button : Increases and decreases the volume for the ringer, handset, and loudspeaker.

• Mute microphone : Disable or enable audio input

• Speakerphone button : Activate or deactivate speakerphone

• Headset button : Activate or deactivate headset audio

• Finger reader : Allows you to log on to your IP8540 with the touch of your finger

• Help : Displays context sensitive help

IP8540 User Guide

2. Getting your IP8540 up and running

2.1 What’s in the box

The IP8540 product package contains the items as shown in Figure 2.

• IP8540

• Phone handset

• Handset Coiled-cord

• 1.8 m (6-foot) RJ-45 Ethernet cable

• Quick Guide / User information booklet / Tilting leaflet / Registration card

Figure 2: Contents of IP8540 product package

IP8540 User Guide

2.2 AC/DC power adaptor

The IP8540 ships without an AC/DC power adaptor . The IP8540 LAN Ethernet port supports IEEE802.3af PoE (Power-over-Ethernet), so an external power supply is not needed if your Ethernet switch supports PoE class 3. If the installation requires an AC/DC power adaptor, select the adaptor for your region from the table below.

Order Part Number Model Number Applicable Region

TKTN9010201 PLA12R-120(ASK)-R USA USA, Canada, Mexico TKTN9010601 PLA12R-120(ASK-E)-R EUA Europe TKTN9010701 PLA12R-120(ASK-K)-R GBR United Kingdom TKTN9010801 PLA12R-120(ASK-S)-R AUS Australia TKTN9010901 PLA12R-120(ASK-C)-R CHN China TKTN9011001 PLA12R-120(ASK-H)-R KDX South Korea

2.3 Optional accessory for wall-mount installation

The IP8540 optionally can be wall mounted; you may wish to order the following part number to ensure secure placement of the handset when phone is wall mounted:

Order Part Number Part Name

TKTN9013701 Handset Holder for Wall Mount

2.4 Set-up

Before connecting your new phone, take a moment to consider safety and reliability. Use common sense when locating, connecting and using your IP8540.

• Locate the phone on a dry level surface. Keep the phone away from the edges of the surface to avoid the phone falling off the edge.

• Locate cables to avoid damage. For example, do not locate under rugs or carpet. Also, do not locate cables between the desktop and walls where they may be crushed, damaging the insulation.

• Check the cables regularly and, if damage is noted, disconnect the phone. Contact your local representative for a replacement.

• Should liquid spill on the Phone, disconnect the unit from power and the network.

• Do not use during lightning storms. Lightning presents a rare but potential lethal shock hazard.

• Clean IP8540 with a soft dry cloth; do not use liquid cleaners or sprays.

• Only attach peripherals specified by LG-Nortel.

• Always use caution when connecting to AC power. Use only with a properly grounded standard

AC power outlet and the AC/DC adaptor for the unit.

IP8540 User Guide

2.5 Wall Mounting

The foot of IP8540 incorporates slotted wall mount holes. To wall mount IP8540 you will need to install two mounting screws arranged to fit in the mounting slots. #6 pan head screws are recommended and should be anchored firmly into a wall stud or wall anchor. Tighten the screw leaving about 1.5 mm (1/16th inch) of exposed screw to allow for the plastic thickness. Slide the hole in the foot over the head of the screws then slide the unit down the wall. If the unit does not slide down over the screws, loosen the screws slightly. If the unit is loose on the wall, remove the unit and slightly tighten the screws. The adjacent figure gives center-to-center mounting dimensions.

Figure 3: Wall mount dimensions

There also is a handset holder that clips onto the phone (as shown below) to secure the handset when phone is mounted to a wall (refer to previous section for part number to order).

Figure 4: Handset-holder for wall mount installation

IP8540 User Guide

2.6 Adjusting the Viewing Angle

On the back of IP8540 is the foot-stand release button. To adjust the display angle, push the release button and adjust the foot-stand to provide the best view of the touch screen.

Figure 5: Viewing angle control

IP8540 User Guide

2.7 Connections to IP8540

The IP8540 incorporates several standard connectors to interface to your LAN, power, and peripherals. Note the LAN must have a local DHCP (Dynamic Host Control Protocol) server to provide an IP address and other information to the phone. The connectors are grouped in the wiring cavity as shown in the Figure.

To install the IP8540: €

• Connect the coiled cord to the handset and RJ-9 connector †.

• Connect the Ethernet cable to RJ-45 connector ‚ and your Ethernet switch.

• Connect the AC/DC power adaptor to DC input connector • and a standard AC power outlet. If

your LAN equipment is compliant with the Power-over-Ethernet (PoE) standard, then use of the AC/DC adapter is optional.

Figure 6: IP8540 rear view

Optional connections and their intended uses are:

• RJ-9 connector … (Connection to a headset with RJ-9 plug)

• Type-B USB connector „ (Connection to a USB host connector on PC)

• RJ-45 connector ƒ (Connection to Ethernet port on local PC; This allows IP8540 and PC to share

a single LAN termination.)

*** There is a Type-A USB port on the side of the wiring cavity. This USB port is reserved for future use.

IP8540 User Guide

2.8 Initial Power up and Sign In

The first time you power up IP8540, you will need to do the following:

• Calibrate the touch screen

• Sign In (with IP8540 or with Office Communicator 2007 R2 on your PC)

• Set the phone unlock parameters

• Set the time zone

2.8.1 Calibrating the touch screen

You must calibrate the touch screen during the initial power up. After initializing, the IP Phone displays calibration instructions. Follow the on-screen instructions to calibrate the touch screen.

2.8.2 Sign In with IP8540

After completing calibration, the Sign In screen appears. Once entered, your sign-in details are stored for subsequent sign-in. To sign-in you must enter the following:

• Sign in address

• Domain\user name

• Password

IP8540 User Guide

This information is available from your Windows Office Communications Server 2007 administrator.

1. Use the virtual keyboard to enter each of the items in the respective text box.

2. Tap Sign In, in the lower-left of screen. *** For numeric entries, tap the numeric button, , in the lower left of the virtual keyboard.

2.8.3 Sign In with Office Communicator 2007 R2 on your PC

After completing calibration, the Sign In screen appears. You can connect IP8540 (with S/W version

3.5.6907.0) to your computer using an USB cable for automatic single-sign in using Office Communicator 2007 R2.

To sign in to your IP8540 using Office Communicator 2007 R2, do the following:

• Sign into Office Communicator 2007 R2 from your computer.

• Using the USB cable, connect the Type-B USB connector (smaller cable end connector) to the backside

of your IP8540.

• Connect the Type -A connector (larger cable end connector) to your computer.

• When both ends of the cable are secured, the connection between Office Communicator 2007 R2 and

your IP8540 is detected and you are prompted to enter your Account, User name, and Password from Office Communicator 2007 R2.

• Enter account information using Office Communicator 2007 R2.

After you have entered your credentials, IP8540 is ready for signing in.

IP8540 User Guide

To sign in using Office Communicator 2007 R2, do the following:

• Tap Advanced.

• Tap Sign in via PC.

• Sign on using Office Communicator 2007 R2.

2.8.4 Setting your unlock parameters

For security, you can lock the IP8540 when leaving your desk. When locked, the display shows the blank screen with “Unlock” soft key on lower left corner. (IP8540 can place and receive calls while locked using keypad, but contact list access and other controls are disabled.)

IP8540 unlocks by entering a PIN (Personal identification Number) or using the biometric fingerprint reader.

After you complete sign-in, the PIN creation screen appears. You can select and set the unlock method (PIN or fingerprint) and create a PIN or fingerprint scan.

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