Company, L.P. The information contained
herein is subject to change without notice.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or
other countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
First Edition (November 2010)
Document Part Number: 626995–001
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About this guide
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This guide provides information on setting up the display, installing drivers, using the On-Screen
Display menu, troubleshooting, and technical specifications.
WARNING!Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION:Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:Text set off in this manner provides important supplemental information.
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iv About this guideENWW
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Table of contents
1 Product features ............................................................................................................................................. 1
HP Digital Signage models ................................................................................................................... 1
Cleaning the display ............................................................................................................ 5
Shipping the display ............................................................................................................. 5
3 Setting up the display ..................................................................................................................................... 7
Installing the stand (sold separately) .................................................................................................... 7
Connecting the speakers (sold separately) .......................................................................................... 9
Rotating to the portrait position .......................................................................................................... 11
Using the remote control .................................................................................................................... 12
Inserting the batteries (sold separately) ............................................................................. 12
Identifying remote control buttons ...................................................................................... 13
System requirements ......................................................................................................................... 49
Features ............................................................................................................................................. 50
Help ................................................................................................................................... 77
Log history .......................................................................................................................................... 78
Log data ............................................................................................................................. 78
Log file name and location ................................................................................................. 78
Appendix A Troubleshooting .......................................................................................................................... 81
Solving common problems ................................................................................................................. 81
Using the Web .................................................................................................................................... 83
Preparing to call technical support ..................................................................................................... 83
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Appendix B Technical specifications ............................................................................................................ 85
HP Digital Signage Display ................................................................................................................ 85
HP LD4201 and HP LD4210 dimensions ........................................................................................... 88
HP LD4710 dimensions ...................................................................................................................... 89
39. Sleep Time (Command : f f) ....................................................................................... 121
40. Auto Sleep (Command : f g) ...................................................................................... 121
41. Power On Delay (Command : f h) .............................................................................. 122
42. Language (Command : f i) ......................................................................................... 122
43. DPM Select (Command : f j) ...................................................................................... 123
44. Reset (Command : f k) ............................................................................................... 123
45. Power saving(Command : f I) .................................................................................... 124
46. Power Indicator (Command : f o) ............................................................................... 124
47. Serial no. Check (Command : f y) .............................................................................. 125
48. S/W Version (Command : f z) .................................................................................... 125
49. Input Select (Command : x b) .................................................................................... 125
IR codes ........................................................................................................................................... 126
Remote Control IR Code ................................................................................................. 126
User controls to adjust Picture, Tile Mode, Timer, Energy Saving, Aspect Ratio, Audio, and
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additional setup options
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Plug and play capability if supported by the system
ł
Security cable provision on rear panel to lock down the display and help prevent theft
ł
łSupport VESA compliant mounting interface with 600 x 400 mm (23.62 x 15.75 in) hole pattern
for the HP LD4201 and HP LD4210 models and 800 x 400 mm (31.50 x 15.75 in) hole pattern
for the HP LD4710 model
HP Digital Signage models
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Accessories
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łSoftware and documentation CD
Remote control
ł
Power cable
ł
łDisplayPort cable
łHDMI cable
RGB (VGA) cable
ł
Optional accessories
Optional accessories (purchased separately) might vary depending on the model.
Stand kit
ł
Speakers kit
ł
łWall mount kit
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2Chapter 1 Product featuresENWW
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2Safety and maintenance guidelines
Important safety information
A power cord is included with the display. If another cord is used, use only a power source and
connection appropriate for this display. For information on the correct power cord set to use with the
display, refer to the
WARNING!To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
Power cord set requirements on page 134.
• Disconnect power from the product by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper
workstation, setup, posture, and health and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located on the Web at
and/or on the documentation CD, if one is included with the display.
CAUTION: For the protection of the display, as well as the media player/computer, connect all
power cords for the media player/computer and its peripheral devices (such as a display, printer,
scanner) to some form of surge protection device such as a power strip or Uninterruptible Power
Supply (UPS). Not all power strips provide surge protection; the power strips must be specifically
labeled as having this ability. Use a power strip whose manufacturer offers a Damage Replacement
Policy so you can replace the equipment, if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your display.
WARNING!Displays that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts can fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the display so that they cannot be
pulled, grabbed, or tripped over.
www.hp.com/ergo
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Important safety information
3
Maintenance guidelines
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To enhance the performance and extend the life of the display:
łDo not open the display cabinet or attempt to service this product yourself. Adjust only those
controls that are covered in the operating instructions. If the display is not operating properly or
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
łUse only a power source and connection appropriate for this display, as indicated on the label/
back plate of the display.
łBe sure the total ampere rating of the products connected to the outlet does not exceed the
current rating of the electrical outlet, and the total ampere rating of the products connected to the
cord does not exceed the rating of the cord. Look on the power label to determine the ampere
rating (AMPS or A) for each device.
łInstall the display near an outlet that you can easily reach. Disconnect the display by grasping
the plug firmly and pulling it from the outlet. Never disconnect the display by pulling the cord.
łTurn the display off when not in use. You can substantially increase the life expectancy of the
display by using a screen saver program and turning off the display when not in use.
CAUTION:[Author note:]Delete this Caution?
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Burn-in damage might occur on displays that display the same static image on the screen for a
prolonged period of time (12 consecutive hours of non-use). To avoid burn-in image damage on
the display screen, you should always activate a screen saver application or turn off the display
when it is not in use for a prolonged period of time or cycle between 5 minutes of static
information and 10 seconds of a moving image. Image retention is a condition that might occur
on all LCD screens. Screen burn-in is not covered under the HP warranty.
łSlots and openings in the cabinet are provided for ventilation. These openings must not be
blocked or covered. Never push objects of any kind into cabinet slots or other openings.
Do not drop the display or place it on an unstable surface.
ł
łDo not allow anything to rest on the power cord. Do not walk on the cord.
łKeep the display in a well-ventilated area, away from excessive light, heat or moisture.
When removing the display base, you must lay the display face down on a soft area to prevent it
ł
from getting scratched, defaced, or broken.
4Chapter 2 Safety and maintenance guidelinesENWW
Cleaning the display
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1.Turn off the display and unplug the power cord from the back of the unit.
2.Dust the display by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3.For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
CAUTION:Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen
surface. Never spray the cleaner directly on the screen surface. It might seep behind the bezel and
damage the electronics.
CAUTION:To clean the display screen or cabinet, do not use cleaners that contain any petroleum-
based materials such as benzene or thinner or any volatile substance. These chemicals might
damage the display.
Shipping the display
Keep the original packing box in a storage area. You might need it later if you move or ship the
display.
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Maintenance guidelines
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6Chapter 2 Safety and maintenance guidelinesENWW
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3Setting up the display
To set up the display, ensure that the power is turned off to the display, media player/computer
system, and other attached devices, and then follow the instructions below.
Installing the stand (sold separately)
1.[Author note:]Update this stand section to show differences between the 42 and 47
models. David N. as the screw measurements as 42” =33mm (1 5/16”) and 47”=17mm (5/8
“) with a washer, but Brian D. has LGE guide that says 42”=30mm and 47”=10mm.
Take the parts for the stand out of the box.
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łFor the HP LD4201 and LD4210—four screws M4 x 33 mm ( in) (1) and stand (2)
HP LD4710—four screws M4 x 17 mm ( in) (1) and stand (2)
ł
Figure 3-1 Stand accessory contents
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Installing the stand (sold separately)
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2.Place a soft cloth on the table and place the display with the screen facing downward. Connect
the stand as shown in the following figure.
Figure 3-2 Sliding the stand onto the display
3.Use the screws to secure the stand on the rear side of the product as shown in the figure.
Figure 3-3 Securing the stand to the display
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8Chapter 3 Setting up the displayENWW
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Connecting the speakers (sold separately)
1.Mount the speakers onto the display.
Figure 3-4 Mounting the speakers
2.Use the four Taptite D3 x 12 mm (0.47 in) screws to secure the speakers to the display.
Figure 3-5 Securing the speakers to the display
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Connecting the speakers (sold separately)
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3.After installing the speakers, use the cable holders and cable ties (available on select models) to
organize the speaker cables.
Figure 3-6 Using the cable holders (feature available on select models)
Figure 3-7 Using the cable ties (feature available on select models)
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10Chapter 3 Setting up the displayENWW
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4.After installing the speakers, connect the input terminal with a proper color match.
Figure 3-8 Connecting to the input terminal
Rotating to the portrait position
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When installing the display in the portrait position, rotate it clockwise based on its front. The display
can be rotated in only one direction.
NOTE:The display cannot be rotated if it is installed on the stand.
Figure 3-9 Installing portrait
NOTE:The LED indicator light orientation is on the bottom-right corner in the landscape position
and on the bottom-left corner when rotated to the portrait position.
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Rotating to the portrait position
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Using the remote control
Inserting the batteries (sold separately)
1.Slide off the battery cover.
2.Insert the batteries with correct polarity (+/-).
3.Close the battery cover.
NOTE:To prevent environmental pollution, dispose of used batteries in accordance with your local
recycling guidelines.
Figure 3-10 Inserting batteries
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12Chapter 3 Setting up the displayENWW
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Identifying remote control buttons
Figure 3-11 Remote control buttons[Author note:]Graphic is being updated — component 4 and
16 are not supported and component 20 is now USB instead of S.Menu
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1
2
3
4
5
6
7
8
9
10
11
12
13
ON
MENU
BACK
ON
SAVING
. , !ABCDFG
GHIJKLMNO
PQRSTUV
- * #
MARK
ARC
PSM
MUTE
AUTO
OK
TILE
ID
OFF
ENERGY
MONITOR
OFF
INPUT
WXYZ
BRIGHT
NESS
USB
EXIT
14
15
16
17
P
18
A
G
E
19
20
21
22
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ComponentFunction
1
Power on/offTurns the display on from standby or off to standby
MONITOR ON or
2
OFF
3
Number and
alphabet
4
Volume up (+) or
5
down (-)
PSMSelects the Picture Status Mode
6
7
MUTETurns the sound on or off
MENUSelects a menu or clears all on-screen displays and returns to display viewing from any menu
8
9
Up/down/left/right
arrows
Turns the display on and off
Types numbers and alphabet letters
Not supported
Adjusts the volume
Allows navigation of the On-Screen Display menus and adjustment of the system settings
Using the remote control
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ComponentFunction
10OKAccepts a selection or displays the current mode
11BACKNavigates one step back in an interactive application
12ID ON or OFFEnables the display lock
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13USB menu control
buttons
14ENERGY SAVINGAdjusts the Energy Saving mode
15INPUTOpens the Input Source menu options (RGB, HDMI/DVI, and DisplayPort)
16Not supported
17ARCSelects the Aspect Ratio converter mode
18BRIGHTNESSAdjusts the resolution and brightness by pressing the Up and Down buttons on the remote
19AUTOAutomatically adjusts picture position and minimizes image instability (RGB input only)
20USBOpens the USB menu options
21EXITClears all on-screen displays and returns to display viewing from any menu
22TILESelects the TILE Mode
Use with the HP Media Sign Player option lists in the USB menu
control
In USB mode, the OSD menu uses the Page function of the BRIGHTNESS button to move to
the next file list.
14Chapter 3 Setting up the displayENWW
Identifying display components
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Figure 3-12 Display components[Author note:]Update graphic —need new front and back
component graphics with callouts.
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ComponentFunction
1SOURCEToggles between video inputs:
łHDMI/DVI - Digital signal
RGB - 15-pin D-Sub analog signal
ł
ł
DisplayPort
2MENUOpens or closes the OSD (On-Screen Display) menu screen.
3OSD select/adjust buttonsSelects an OSD menu icon or adjusts the settings in the OSD screen.
Down arrow and up arrow buttons adjust up and down
Left arrow and right arrow buttons adjust the volume
4AUTO/SETWhen the OSD window is closed, the auto-adjustment feature to optimize the
screen image is activated.
When the OSD window is open, press to select a menu item or save changes.
5PowerPress to turn on the power. Press again to turn it off.
6IR receiverReceives signals from the remote control.
7LED indicator lightLights up blue when the display operates normally (on mode). If the display is in
sleep (Energy Saving) mode, the indicator color changes to amber.
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Identifying display components
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Figure 3-13 Display ports
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12345678
ComponentFunction
1
AC-IN powerAC-IN connects the AC power cord to the display.
RS-232-C (Control) serial
2
ports
3
HDMI/DVI, RGB IN, and RGB
OUT
4
AUDIO (RGB/DVI)AUDIO (RGB/DVI) connects the audio cable to the Line Out on the media player/
5DP IN and DP OUT
(DisplayPort)
RS-232-C (Control) serial ports connect to RS-232 devices
HDMI supports High Definition input and HDCP (High-bandwidth Digital Content
Protection). Some devices require HDCP in order to display HD signals. DVI input
is supported with an HDMI to DVI signal cable (not included). RGB IN supports
analog VGA connections from PCs. RGB OUT supports cloning connections with
VGA cables from display to display.
computer sound card.
NOTE:
what type of Audio Out connection is available on the media player/computer
sound card. The Line Out on a media player/computer is used to connect to
speakers, including a built-in amplifier (AMP). For additional instructions, refer to
the sound card manual.
If the Audio Out on the media player/computer sound card has only Speaker Out,
reduce the media player/computer volume before connecting to the AUDIO (RGB/
DVI) port on the display.
If the Audio Out on the media player/computer sound card supports both Speaker
Out and Line Out, choose Line Out.
DP IN supports digital input with DisplayPort cables from a media player/
computer. DP OUT supports cloning of connections with DisplayPort cables from
display to display.
Before connecting to the AUDIO (RGB/DVI) port on the display, verify
6USBUSB connects a USB storage device to an HP Media Sign Player.
7LAN
(HP LD4210 and HP LD4710
models only)
8SPEAKERSPEAKER connects the external speakers to the display.
16Chapter 3 Setting up the displayENWW
LAN connects the display directly to a media player/computer or to a network
directly or indirectly by a router, hub, or switch using the LAN cable.
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VESA mounting support and security slot
VESA FDMI (Video Electronics Standards Association Flat Display Mounting Interface) wall
mounting—This product supports a VESA FDMI-compliant mounting device. The mounting devices
can be purchased separately from HP.
Security cable provision—To help prevent theft, a security cable provision is available on the rear of
the display. The cable and lock required to connect to the display are available separately and can be
purchased from HP.
Figure 3-14 VESA mounting holes
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VESA mounting support and security slot
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