LG HR550 Service Manual
MODEL: HR550SERVICE MANUAL
Internal Use Only
Website http://biz.lgservice.com
HD RECORDER / BLU-RAY COMBO
SERVICE MANUAL
P/NO : AFN 35914298 JANUARY, 2011
MODEL: HR550
CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ CABINET & MAIN CHASSIS
SECTION 3 ........ ELECTRICAL
SECTION 4 ........ BCM7632 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-1
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES
FOR HD RECORDER / BLU-RAY COMBO PRODUCTS .............................................................. 1-3
SERVICING PRECAUTIONS ................................................................................................................... 1-4
• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES
PROGRAM UPDATE GUIDE ................................................................................................................... 1-5
SPECIFICATIONS ..................................................................................................................................... 1-10
1-2
PRODUCT SAFETY SERVICING GUIDELINES
FOR HD RECORDER / BLU-RAY COMBO PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component designators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturer’s approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to alert
the service personnel to important safety information in the service
literature.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the service personnel to the presence of noninsulated “dangerous voltage” that may be of sufficient magnitude to
constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equilateral triangle is intended to convey to the service personnel the following fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK OF
FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields, strain
reliefs, power supply cords, and other hardware have been reinstalled per the
original design. Be sure that the safety purpose of the polarized line plug has not
been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign particles.
4. Check for physical evidence of damage or deterioration to parts and components,
for frayed leads or damaged insulation (including the AC cord), and replace if
necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING THIS
TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the
following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a .15 mfd
150V AC type capacitor between a known good earth ground water pipe, conduit,
etc.) and the exposed metallic parts, one at a time. Measure the AC voltage
across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse the
AC plug by using a non-polarized adaptor and repeat AC voltage measurements
for each exposed metallic part. Voltage measured must not exceed 0.75 volts
RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit constitutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must follow
the factory-approved mounting instructions. A product mounted to a shelf or
platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized installations.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of extensions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.
1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the HD RECORDER / BLU-RAY
COMBO covered by this service data and its supplements and
addends, read and follow the SAFETY PRECAUTIONS.
NOTE: if unforeseen circumstances create conflict between
the following servicing precautions and any of the safety precautions in this publications, always follow the safety precautions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the HD RECORDER / BLU-RAY COMBO
AC power cord from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polarity
installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this HD RECORDER /
BLU-RAY COMBO or any of its assemblies.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor component
or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth
ground. Alternatively, obtain and wear a commercially available discharging wrist strap device, which should be
removed for potential shock reasons prior to applying power
to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surf ace such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
3. Unless specified otherwise in this service data, clean electrical contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of
contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this HD RECORDER / BLU-RAY
COMBO and / or any of its electrical assemblies unless all
solidstate device heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an appropriate ground before connecting the test instrument positive
lead. Always remove the test instrument ground lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance
between each blade of the attachment plug and accessible
conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as “anti-static” can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install it.
(Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8. Minimize bodily motions when handling unpackaged replacement ES devices. (Normally harmless motion such as the
brushing together of your clothes fabric or the lifting of your
foot from a carpeted floor can generate static electricity sufficient to damage an ES device.)
1-4
PROGRAM UPDATE GUIDE
1. MAKING SOFTWARE UPGRADE TO USB OR DISC
1-1. Software Upgrade to Disc
1) Do Physical format as ISO9660 or JOLIET fi le system
2) Don’t care about the CD Volume label
3) Write Main SW fi le and Back up SW fi le on Root
a) Main SW : LG_HR_5000B32.ROM-00
b) Back up SW : LG_HR_5000B32.ROM-01
1-2. Software Upgrade to USB
1) Write Main SW fi le and Back up SW fi le :
a) Main SW : LG_HR_5000B32.ROM-00
b) Back up SW : LG_HR_5000B32.ROM-01
2) Copy this fi le to root fold in USB.
1-5
PROGRAM UPDATE GUIDE
2. SOFTWARE UPGRADE
1) Select “Home” button in Remocon.
2) Insert upgrading USB or Disc to set.
3) After about 10 seconds, system display a pop-up for
program upgrade.
4) Move cursor to “OK” in pop-up and press “ENTER”
key.
It will show progress information.
5) If the upgrade process is complete, the set will be
automatically turned off.
1-6
PROGRAM UPDATE GUIDE
3. NETWORK UPDATE
You can update the fi rmware by connecting your unit device directly to the S/W update server.
Confi guring Network Settings
To update the fi rmware by connecting your player directly to the S/W update server, your player must be con-
nected to network. If your player is not connected to network, make a physical connection.
1) Select “Home” button in Remocon, and select the
Setup mode.
2) Select Others --> Software Update
3) On the UPDATE window, press or ENTER to check
for the newest update.
(Checking will takes about one minute.)
Caution:
Pressing Enter while checking for the update will end
process.
1-7
NETWORK UPDATE
PROGRAM UPDATE GUIDE
If newer version exists,
4) If newer version exists, the message “A new update
was found. Do you want to download it ?”
appears. Select OK to download the update.
(Selecting CANCEL will end the update.)
5) The player starts downloading the newest update
from the SBP server.
6) When downloading is completed, the message,
“Download is complete. Do you want to update?”
appears.
7) Select OK to start updating.
8) Update will be processed.
Caution:
Do not turn off the power during fi rmware update.
1-8
PROGRAM UPDATE GUIDE
4. SYSTEM INFORMATION
9) When update is completed, the message, “Update
is complete.” will appear, and the power will turn off
automatically after 5 seconds.
10) Turn the power back on.
The system now operates with the new version.
1) Press “Home” button in Remocon.
2) Select “Setup” in Home Menu
3) Press button number 1 –> 3 –> 9 –> 7 –> 1 –> 3 –>
9 in Remocon.
TV screen appears like left picture:
4) Press “Pause” button in Remocon to exit.
1-9
SPECIFICATIONS
• GENERAL
Power requirements: AC 200 ~ 240 V, 50 / 60 Hz
Power consumption: 45 W
Dimensions (approx.) : 430 X 49 X 295 mm (W x H x D) without foot
Net weight (approx.) : 4.4 kg
Operating temperature : 5 °C to 35 °C
Operating humidity : 5 % to 90 %
Television system : DVB-T Standard Compliant
DVB-C Standard Compliant (optional)
DVB-S Standard Compliant (optional)
• TV RECORDING
Recording format: TS (Transport Stream format)
Recordable media: Hard Disk Drive (250 GB), USB 2.0 HDD
Audio recording format: Dolby Digital (2 CH)
• CONNECTORS
VIDEO OUT: 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1 / SCART x 1
COMPONENT VIDEO OUT: (Y) 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1,
(Pb)/(Pr) 0.7 V (p-p), 75 Ω, RCA jack x 2
HDMI OUT (video/audio): 19 pin (HDMI standard, Type A)
ANALOG AUDIO OUT: 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1 / SCART x 1
DIGITAL OUT (COAXIAL): 0.5 V (p-p), 75 Ω, RCA jack x 1
USB Port: 4 pin (USB 2.0 standard)
ANTENNA IN: Antenna input, 75 Ω
PCMCIA CARD IN : 68 pin (Common Interface) - Optional
• SYSTEM
Laser: Semiconductor lase
Wavelength: 405 nm / 650 nm
Frequency response: 20 Hz to 20 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Signal-to-noise ratio: More than 100 dB (Analog OUT connectors only)
Harmonic distortion: Less than 0.008 %
Dynamic range: More than 95 dB
LAN port: Ethernet jack x 1, 10BASE-T / 1—BASE-TX
Wireless LAN (internal antenna): Integrated IEEE 802.11n (Draft 2.0) wireless networking access,
compatible with 802.11b/g Wi-Fi networks.
Bus Power Supply (USB): DC 5 V 500 mA
Note : Design and specifications are subject to change prior notice.
1-10
SECTION 2
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ..................................................................................................................................... 2-2
1. CABINET AND MAIN FRAME SECTION ................................................................................................. 2-2
2. DECK MECHANISM SECTION (BM09A) ................................................................................................. 2-3
3. PACKING ACCESSORY SECTION ......................................................................................................... 2-4
2-1
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
468
462
250
104
F
G
CABLE11
CABLE10
OPTIONAL PARTS
A26
410
468
F
468
I
468
A53
101
G
I
MAIN
A46
B
BOARD
E
D
C
465
PT Only
LGEIN Only
465
470
CABLE12
A
A47
B
468
C
SMPS
BOARD
468
CI
BOARD
300
468
452
275
E
CABLE2
KEY
BOARD
A50
275
CABLE1
284
452
A51
H
286
D
275
TIMER
BOARD
284
452
H
CABLE6
268
A43A
267
A
465
465
261
320
261
261A
261
A44
260
2-2
2. DECK MECHANISM SECTION (BM09A)
1026
1439
1002
1001
A001
1005
1004
1003
1030
1025
1437
1437
1024
1017
1016
1431
1013
1019
1018
1433
1015
1439
1012
1043
A005
1045
1049
1025
1437
1024
1011
1020
A006
1031
2-3
3. PACKING ACCESSORY SECTION
811 Plug Ass'y 1way
808 Battery
900 Remote Control
801 Instructon Ass’y
803 Packing
815 Coaxial Cable
812 Plug Ass'y 2way
823
HDMI Cable
832 Disc
804 Bag
802 Box
803 Packing
2-4
SECTION 3
ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................... 3-2
ONE POINT REPAIR GUIDE ................................................................................................................. 3-68
1. NO POWER PROBLEM ....................................................................................................................... 3-68
2. VFD DOESN’T DISLPAY ...................................................................................................................... 3-69
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON FRONT PANEL.................... 3-70
4. NO BOOTING WHEN YOU TURN THE UNIT ON, “HELLO” OR “WAIT” ON FRONT PANEL ........... 3-71
5. CAN NOT RECORD ON HDD .............................................................................................................. 3-78
6. WIRELESS NETWORK CONNECTION ERROR ................................................................................. 3-79
7. WIRED NETWORK CONNECTION ERROR ....................................................................................... 3-80
8.
SHOWING BAD COLOR, NO OUTPUT OR MIXED COLOR ON THE HDMI TV USING HDMI CONNECTION
ELECTRICAL TROUBLESHOOTING GUIDE .................................................................................. 3-82
WAVEFORMS ........................................................................................................................................... 3-106
WIRING DIAGRAM.................................................................................................................................. 3-115
......... 3-81
BLOCK DIAGRAMS ............................................................................................................................... 3-117
1. OVERALL BLOCK DIAGRAM ............................................................................................................ 3-117
2. SMPS BOARD BLOCK DIAGRAM ..................................................................................................... 3-118
3. MAIN BOARD_SYSTEM BLOCK DIAGRAM ..................................................................................... 3-119
4. MAIN BOARD_INPUT/OUTPUT BLOCK DIAGRAM .......................................................................... 3-120
5. MAIN BOARD_TUNER BLOCK DIAGRAM ........................................................................................ 3-121
6. TIMER BOARD BLOCK DIAGRAM .................................................................................................... 3-122
7. MAIN BOARD POWER SIGNAL DIAGRAM ...................................................................................... 3-123
8. MAIN BOARD_SYSTEM & TUNER POWER SIGNAL DIAGRAM ..................................................... 3-124
9. MAIN BOARD_INPUT/OUTPUT POWER SIGNAL DIAGRAM .......................................................... 3-125
10. TIMER BOARD POWER SIGNAL DIAGRAM .................................................................................... 3-126
11. BCM7632 POWER BLOCK DIAGRAM (VFD POWER FROM SMPS) .............................................. 3-127
12. DMB-TH POWER BLOCK DIAGRAM ................................................................................................ 3-128
CIRCUIT DIAGRAMS ............................................................................................................................. 3-129
1. SMPS POWER CIRCUIT DIAGRAM .................................................................................................. 3-129
2. MAIN_POWER CIRCUIT DIAGRAM .................................................................................................. 3-131
3. MAIN_MICOM CIRCUIT DIAGRAM ................................................................................................... 3-133
4. MAIN_BCM7632 #1 CIRCUIT DIAGRAM ........................................................................................... 3-135
5. MAIN_BCM7632 #2 CIRCUIT DIAGRAM ........................................................................................... 3-137
6. MAIN_DDR3 NAND CIRCUIT DIAGRAM ........................................................................................... 3-139
7. MAIN_FRONT-END CIRCUIT DIAGRAM........................................................................................... 3-141
8. MAIN_A/V OUTPUT CIRCUIT DIAGRAM .......................................................................................... 3-143
9. MAIN_USB HUB CIRCUIT DIAGRAM ................................................................................................ 3-145
10. MAIN_DVB-T TUNER CIRCUIT DIAGRAM ....................................................................................... 3-147
11. TIMER CIRCUIT DIAGRAM ................................................................................................................ 3-149
12. CI, SD CIRCUIT DIAGRAM (OPTION) ............................................................................................... 3-151
CIRCUIT VOLTAGE CHART ............................................................................................................... 3-153
PRINTED CIRCUIT BOARD DIAGRAMS ........................................................................................ 3-157
1. MAIN P.C.BOARD .............................................................................................................................. 3-157
2. SMPS P.C.BOARD ............................................................................................................................. 3-161
3. KEY P.C.BOARD ................................................................................................................................ 3-163
4. TIMER P.C. BOARD ........................................................................................................................... 3-164
5. CI P.C. BOARD (OPTION) ................................................................................................................. 3-165
3-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect
What cables is
the customer using to
connect the BD?
YES
NO
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
YES
Do lines appear when
watching multiple discs?
YES
Do lines appear when
watching a TV program?
YES
Do lines appear
when the BD is
connected to another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens
cleaner on the BD. A lens cleaner is available at any local
electronics retailer.
Lines appearing when watching a TV program indicates
an issue with the display. If the TV program is fine,
then connect the BD to another input on the display to
determine if the problem is following the BD.
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Do ghosting appear when
watching multiple discs?
YES
Do lines appear when
watching a TV program?
YES
Does ghosting
appear when the BD is
connected to another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does rolling appear when
watching multiple discs?
YES
Does rolling appear when
watching a TV program?
YES
Does rolling appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Rolling appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No lines during disc play
back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does shaking appear when
watching multiple discs?
YES
Does shaking appear when
watching a TV program?
YES
Does shaking appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input. Turn TV off, then on
to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Shaking appearing when watching a TV program indicates
n issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No shaking during
disc play back indicates a problem with the first TV. Please refer to
the owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does blurriness appear when
watching multiple discs?
YES
Does blurriness appear when
watching a TV program?
YES
Does blurriness appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.
Blurriness appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No blurriness
during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to connect
the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables.
A bad cable can also cause video problems.
Test the cable with another device to the TV to also determine if the TV is
bad. If BD is problem, please see service chart for service information.
3-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem, please see
service chart for service information.
3-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-2. Blue Screen
The entire screen is a solid blue color.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input.
Turn TV off, then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
If the customer is not able to watch television then he may
have a problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-4. No Signal
A “no signal” message appears on the screen of the display.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the
menu of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported
Make sure the customer’s simultaneously connecting analog component
Is the customer using a
digital cable connection?
YES
NO
cable with HDMI cable. And then If Copy Protected Disc is playing back,
analog component output is no picture. Only when the analog output
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.
Is the customer using an
analog cable connection?
YES
Is the display
HDCP compliant?
YES
Has the customer tried the
device on another display?
YES
Has the customer tried
another cable?
NO
NO
NO
NO
Customer’s using an DVI, or HDMI cable connection need to set
the resolution on the product above 480i. HDMI, DVI connections
can not process a 480i resolution. They can only process a 480p,
720p, 1080i, or 1080p resolution.
Make sure the display is HDCP compliant when using a DVI or
HDMI connection. A lack of HDCP compliancy on the display may
cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
Ask the customer to connect the device to another display.
If the device starts working, then the problem may be the original display.
The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
Ask the customer to replace the cable between the device and display.
If the problem is corrected, then the problem was with the cable.
If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
3-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Does color appear when
watching multiple discs?
YES
Does color appear when
watching a TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
BD by checking “playable discs” in the owners manual.
Multiple discs displaying the problem indicates a problem with
the BD player.
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. If a TV program does have the color,
the problem may be the BD player, the cables being used,
or the TV itself.
YES
Does color appear
when the BD is
connected to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service chart for
service information.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Is color fine when watching
multiple discs?
YES
Is color fine when watching
a TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the BD
by checking “playable discs” in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.
If the cable or satellite programming is connected through another
input and the customer does not get color, the customer has a problem
with his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.
YES
Is color fine when the BD is
connected to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service
chart for service information.
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the BD?
YES
NO
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
YES
Does issue occur on
more than one disc?
YES
Problem occur when
watching TV program?
YES
Does the problem occur
when BD is connected to
another TV?
NO
NO
NO
NO
Make sure the customer has not routed video
and audio to separate inputs.
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
No audio from a TV program on a different channel or input means
there is a problem with the television. If a TV program does have
the audio, the problem may be the BD player, the cables being used,
or the TV itself.
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to
the owners manual for assistance with connecting BD to another TV.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
Determine what cables the customer is using to connect the BD
What cables is the customer
using to connect the DVD?
YES
NO
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
YES
Does issue occur on
more than one disc?
YES
Problem occur when
watching TV program?
YES
Does the problem occur
when DVD is connected to
another TV?
NO
NO
NO
NO
Make sure the customer has not routed
video and audio to separate inputs.
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to the owners manual
for assistance with connecting BD to another TV.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-15
Loading...