www.lg.com
OWNER'S MANUAL
FRIDGE&
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep it handy for
reference at all times.
Copyright © 2019 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
SAFETY INSTRUCTIONS ............................................................3
IMPORTANT SAFETY INSTRUCTIONS ..........................................................3
INSTALLATION ...........................................................................11
Dimensions and Clearances ...........................................................................11
Ambient Temperature ......................................................................................11
Leveling the Appliance ....................................................................................12
Connecting the Appliance ...............................................................................12
Moving the Appliance ......................................................................................12
OPERATION ................................................................................13
Parts and Functions ........................................................................................13
Staring ...........................................................................................................14
Before Setting The Temperature ..................................................................14
Door Alarm .............................................................................................14
Self Test .........................................................................................................14
Controls For Refrigerator compartment ..............................................................15
Express Freeze ..............................................................................................15
Lock ...............................................................................................................15
WiFi
...............................................................................................................15
Hygiene Fresh ...............................................................................................16
Controls For Refrigerator compartment
Ice Making ...............................................................................................17
Defrosting ...............................................................................................17
Vegetable Drawer
Deodorizer .....................................................................................................18
Green Ion Door Coolong
MAINTENANCE ...........................................................................19
Suggestions on Food Storage .......................................................................19
Cleaning
General Information ...................................................................................21
Lamp Replacement .......................................................................................21
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
.............................................................17
...........................................................................................18
.................................................................................18
........................................................................................................20
SMART FUNCTIONS ..................................................................22
Using LG SmartThinQ Application ..................................................................22
Using Smart Diagnosis™ ................................................................................24
TROUBLESHOOTING ................................................................25
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the
appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Children in the Household
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
3
• If the appliance is equipped with a lock (some models only), keep the
key out of reach of children.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Ensure that the socket outlet is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed and
grounded in accordance with all local codes and ordinances.
• If the power cord is damaged or the hole of the socket outlet is loose,
do not use the power cord and contact an authorized service centre.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• Do not modify or extend the power cable.
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power code rating or higher and use the multi socket outlet only for
the appliance.
• Install the appliance in a place where is easy to unplug the power
plug of the appliance.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
4
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that is
subject to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Do not connect a plug adapter or other accessories to the power
plug.
Operation
• Do not use the appliance for any purpose (storage of medical
or experimental materials or shipping) other than any domestic
household food storage use.
• Unplug the power plug during a severe thunderstorm or lightening or
when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on
it.
• If water penetrates electrical parts of the appliance, disconnect power
plug and contact an LG Electronics customer information centre.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
5
• Do not apply excessive force or impact to the back cover of the
appliance.
• Do not put animals, such as pets into the appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Fill with potable water only into icemaker or dispenser water tank.
• Do not damage the refrigerant circuit.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
6
Maintenance
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket outlet.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
7
Technical Safety
• Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use electrical appliances inside the refrigerator.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
8
• If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the amount
of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
CAUTION
To reduce the risk of minor injury to persons, malfunction, or
damage to the product or property when using this product, follow
basic precautions, including the following:
Installation
• Do not tilt the appliance to pull or push it when transporting.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
9
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Prevent animals from nibbling on the power cable or water hose.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates improperly,
stop using the appliance and contact an authorized service centre.
• Do not clean glass shelves or covers with warm water when they are
cold. They may break if exposed to sudden temperature changes.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Do not use a thin crystal cup or chinaware when dispensing.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
10
Leveling the Appliance
To avoid vibration, the unit must be leveled.
If required, adjust the leveling screws to
compensate for the uneven floor.
The front should be slightly higher than the rear to
aid in door closing.
Leveling screws can be turned easily by tipping the
cabinet slightly.
Turn the leveling screws counterclockwise
raise the unit, clockwise
to lower it.
to
Connecting the Appliance
After installing the appliance, connect the power
plug into a socket outlet.
NOTE
• After connecting the power supply cord (or plug)
to the outlet, wait 2 or 3 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
Moving the Appliance
Remove all food from inside the appliance.
1
Pull the power plug out, insert and fix it into
2
the power plug hook at the rear or on top of
the appliance.
Tape parts such as shelves and the door
3
handle to prevent from falling off while moving
the appliance.
Move the appliance with more than two
4
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
After installing the appliance, connect the
5
power plug into a socket out to switch on the
appliance.
12
OPERATION
Parts and Functions
* This feature is only available on some models.
Fresh Room Drawer
Hygiene Fresh
EN
13
5
14
15
16
EN
5
5
5
6
17
18
MAINTENANCE
SUGGESTION ON FOOD STORAGE
EN
19
20
If you are leaving the appliance turned off for an
extended period of time, remove all food and
unplug the power cord. Clean the interior, and
leave the doors slightly ajar to prevent mold
from growing in the appliance.
21
SMART FUNCTIONS
EN
Using LG SmartThinQ
Application
• For appliances with the or logo
The LG SmartThinQ application allows you
to communicate with the appliance using a
smartphone.
Before Using LG SmartThinQ
Check the distance between the appliance
1
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
Turn off the Mobile data or Cellular Data on
2
your smartphone.
Connect your smartphone to the wireless
3
router.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
• This product contains the LCW-004 plate,
homologation code ANATEL 04996-16-00574.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
22
Installing LG SmartThinQ
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
LG SmartThinQ Application
Features
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
• To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. Wi-Fi icon will be
turned off.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance
to connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s network
connection. The icon illuminates when the
appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
23
EN
Using Smart Diagnosis™
• For appliances with the or logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
Close all refrigerator doors, and press and
1
hold display lock button to make it locked
state.
•
If the display is already in locked state,
press and hold lock button to reset the lock
and press and hold the lock button again to
make it locked state.
Caution
If it passes 5 minutes in locked state, smart
diagnosis function will not be activated, so be
careful.
Press and hold fridge temperature button
2
for 3 seconds or longer.
(All display screens will be turned off, and in
a while, 3 will be displayed on the fridge
temperature display part.)
Open all refrigerator compartment and freezer
3
compartment doors,and place the telephone
near the speaker hole at the top right side.
alto-falante no lado superior direito.
Check if the speaking side(microphone) of the
telephone is toward the speaker hole.
24
Do not take away the telephone while
4
data is being transmitted.
During the data transmission for smart
diagnosis,wait with the telephone placed
near the speaker hole at the top right side.
The remaining time for data transmission is
displayed on the display screen.
Caution
The transmission sound may be irritating.
Do not take away the telephone until the
sound stops for good diagnosis.
After the completion of the data transmission,
5
listen to the explanation of the consultant about the
result of the smart diagnosis.
When the data transmission is completed, along
with the display of the data transmission completion,
the refrigerator will be automatically turned off and
on a few seconds later.
Listen to the explanation of the consultant about the
result of the analyzed diagnosis and follow the
instructions.
NOTE
• Position the phone so that its microphone is
aligned with the speaker hole.
• The Smart Diagnosis™ sound is generated after
around three seconds.
• Do not take the phone off the speaker hole while
the data is transmitted.
• Hold the phone to the upper right speaker hole
and wait while the data is transmitted.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• When the data transfer is complete, the transfer
completion message is displayed and the
control panel is automatically turned off and
then on again after a few seconds. Afterwards
the customer information centre explains the
diagnosis result.
• The Smart Diagnosis™ function depends on the
local call quality.
• The communication performance will improve
and you can transmit a better signal if you use a
land line home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
TROUBLESHOOTING
Symptoms Reason Solution
There is no
refrigeration or
freezing.
There is poor
refrigeration or
freezing.
The appliance contains
a bad smell.
The inside lamp in the
appliance does not
turn on.
Is there a power
interruption?
If the power plug
unplugged from the
outlet?
Is the fridge or freezer
temperature set to its
warmest setting?
Is the appliance in
direct sunlight, or is it
near a heat generating
object such as cooking
oven or heater?
Did you store hot food
without cooling it first?
Did you put in too
much food?
Are the appliance
doors completely
closed?
Is there enough space
around the appliance?
Is the fridge or freezer
temperature set to
‘Warm’?
Did you put in food
with a strong smell?
Vegetables or fruit may
have spoiled in the
drawer?
Does the inside lamp
in the appliance turn
off?
• Check the power of other appliances.
• Plug the power plug in the outlet properly.
• Set the fridge or freezer temperature to ‘Medium’.
• Check the installation area and reinstall it away
from heat generating objects.
• Cool the hot food first before putting it in the
fridge or freezer compartment.
• Maintain an appropriate space between food.
• Completely close the door and make sure that
stored food is not obstructing in the door.
• Adjust the installation position to make enough
space around the appliance.
• Set the fridge or freezer temperature to ‘Medium’.
• Store foods with strong smells in a sealed
containers.
• Throw away rotten vegetables and clean the
vegetable drawer. Do not store vegetables too
long in the vegetable drawer.
• It is not possible for customers to replace the
inside lamp in the appliance as they are not
serviceable. If the inside lamp does not turn
on, please contact the LG Electronics customer
information centre.
25
Symptoms Reason Solution
The appliance door is
not closed tightly.
It is difficult to open
the appliance door.
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Frost has formed in the
freezer compartment.
Is the appliance
leaning forward?
Were the shelves
properly assembled?
Did you close the door
with excessive force?
Did you open the door
right after you closed
it?
Did you store hot food
without cooling it first?
Did you leave the
appliance door open?
Do you open and close
the appliance door too
frequently?
Did you put warm
or moist food inside
without sealing it in a
container?
Doors may not be
closed properly?
Did you store hot food
without cooling it first?
• Adjust the front feet to raise the front side slightly.
• Refit the shelves if needed.
• If you apply too much force or speed when
closing the door, it may remain briefly open
before closing. Make sure that you do not slam
the door closed. Close without force.
• If you try to open the appliance door within
one minute after you closed it, you may have
difficulties because of the pressure inside the
appliance. Try to open the appliance door again
in a few minutes so that the internal pressure
stabilizes.
• Cool the hot food first before putting it in the
fridge or freezer compartment.
• Although the condensation will disappear soon
after you close the appliance door, you can wipe
it with a dry cloth.
• Condensation can form due to the temperature
difference from the outside. Wipe out the
dampness with a dry cloth.
• Store food in a covered or sealed container.
• Check if the food item inside the appliance is
blocking the door and make sure that the door is
tightly closed.
• Cool the hot food first before putting it in the
fridge or freezer compartment.
26
Symptoms Reason Solution
Frost has formed in the
freezer compartment.
Frost or condensation
has formed inside or
outside the appliance.
The appliance is
noisy and generates
abnormal sounds.
The side or front of the
appliance is warm.
There is water inside
or outside of the
appliance.
Is the air entry or
exit of the freezer
compartment blocked?
Is the freezer
compartment
overfilled?
Did you open and
close the appliance
door frequently or is
the appliance door
improperly closed?
Is the installation
environment humid?
Is the appliance
installed on a weak
floor or improperly
leveled?
Does the rear of the
appliance touch the
wall?
Are objects scattered
behind the appliance?
Is there an object on
top of the appliance?
There are anti
condensation pipes
fitted to these areas of
the appliance to reduce
condensation forming
from around the door
area.
Is there water leakage
around the appliance?
Is there water on
the bottom of the
appliance?
• Make sure that air entry or exit is not blocked so
that the air can circulate inside.
• Maintain an appropriate space between items.
• Frost or condensation can form if the outside air
penetrates inside the appliance.
• Condensation can appear on the exterior of the
appliance if the installation area is too humid or
on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
• Install the appliance on a solid and flat area.
• Adjust the installation position to allow enough
clearance around the appliance.
• Remove the scattered objects from behind the
appliance.
• Remove the object on top of the appliance.
• The heat releasing pipe to prevent condensation
is installed on the front and side of the appliance.
You may feel it particularly hot right after the
appliance is installed or during the summer. You
can be assured that this is not a problem and is
quite normal.
• Check if the water has leaked from a sink or
another place.
• Check if the water is from the thawed frozen food
or a broken or dropped container.
27
Symptoms Reason Solution
The defrost control
will click when the
automatic defrost cycle
Clicking noises
Rattling noises
Whooshing noises
Gurgling noises
Popping noises
Vibrating
begins and ends. The
thermostat control (or
appliance control on
some models) will also
click when cycling on
and off.
Rattling noises may
come from the flow of
appliance, the water
line on the back of
the unit (for plumbed
models only), or items
stored on top of or
around the appliance.
Appliance is not
resting evenly on the
floor.
Appliance with linear
compressor was
moved while operating.
Evaporator fan motor
is circulating air
through the fridge and
freezer compartments.
Air is being forced over
the condenser by the
condenser fan.
Appliance flowing
through the cooling
system
Contraction and
expansion of the inside
walls due to changes
in temperature.
If the side or back
of the appliance is
touching a cabinet
or wall, some of the
normal vibrations
may make an audible
sound.
• Normal Operation
• Normal Operation
• Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
• Normal operation. If the compressor does not
stop rattling after three minutes, turn the power to
the appliance off and then on again.
• Normal Operation
• Normal Operation
• Normal Operation
• Normal Operation
• To eliminate the noise, make sure that the sides
and back do not make any contact with any wall
or cabinet.
28
Symptoms Reason Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the
Wi-Fi that you are
trying to connect to is
incorrect.
Mobile data for your
smartphone is turned
on.
The wireless network
name (SSID) is set
incorrectly.
The router frequency is
not 2.4 GHz.
The distance between
the appliance and the
router is too far.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
• Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
29
Memo
Memo
Memo
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