LG Electronics DU-42PY10X-H User Manual

Your LG Plasma TV will be repaired or replaced in accordance with the terms of this warranty, at LGE’s option, if it
proves to be defective in material or workmanship under normal use, during the warranty period (“Warranty Period”)
listed below, effective from the date (“Date of Purchase”) of original consumer purchase of the product. This war­ranty is good only to the original purchaser of the product and effective only when used in the United States, includ­ing Alaska, Hawaii, and U.S. Territories.

LG ELECTRONICS, INC.

PLASMA TV — U.S. LIMITED WARRANTY

CONCERNING PIXEL FUNCTIONALITY: Your Plasma TV contains about one million individual pixels. Plasma TV
typically contain a small number of pixels that do not function normally. Your display has been inspected and is in
compliance with manufacturer’s specifications, indicating that any pixel defects do not effect the operation or use
of your display.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE
EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS
WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY
NATURE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST OR CORRUPTED PROGRAMMING OR
DATA, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states do

not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied
warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal
rights and you may also have other rights that vary from state to state.

WARRANTY PERIOD:

LABOR and PARTS: 2 YEARS from the Date of Purchase.

Your unit will be repaired or replaced with a new, substitute
model or factory reconditioned unit, at LGE’s option. If
repaired, parts used in the repair may be new or remanufac­tured.
Replacement Units and Repair Parts are warranted for the
remaining portion of the original unit’s warranty period.

EFFECTIVE DATE OF WARRANTY: Your warranty period
begins on the date of sale to the original consumer/end user.
KEEP THE DEALER’S DATED BILL OF SALE OR PROOF OF
DELIVERY as evidence of the purchase date. You will be
required to submit a legible copy of your bill of sale or proof
of delivery when requesting warranty service.

HOW SERVICE IS HANDLED:

In-Home Service: Please retain dealer’s

dated bill of sale or delivery ticket as evidence
of the Date of Purchase for proof of warranty,
and submit a copy of the bill of sale to the ser­vice person at the time warranty service is pro­vided.

Please call 1-201-816-2000 to locate your
nearest LGE Authorized Service Center.

Visit our website at:

http://www.lgservice.com

IMPORTANT: Please fill out and mail in your Product Registration Card or go to www.lgservice.com to register your

product online. This information will allow us to reach you promptly should we discover a safety or reliability prob­lem that could affect you.

TO CONTACT THE LGE CUSTOMER SERVICE CENTER BY MAIL:

LGE Customer Interactive Center
P.O. Box 240007
201 James Record Road
Huntsville, Alabama 35824
http://www.lgservice.com

FOR SERVICE:
Before you call for warranty service, check your operating guide – you may avoid a service call.

For warranty service information, please contact the LGE Customer Interactive Center telephone number.

When calling for service, please have your product model number, serial number and the date of pur-

chase or the date of original installation available.

If a replacement unit is required, under some circumstances you may be asked to provide a reserve deposit to
the LGE Service Center against a credit card number as surety for advanced shipment. Your credit card will not
be charged if you return the defective unit within 10 working days.

If a replacement unit is received, please use the carton and packaging from that unit in returning the defective
unit to the LG

®

Brand Service Center.

Parts and service in accordance with the LGE warranty are LGE’s responsibility and will be provided without
charge. Other service requirements will be at the owner’s expense. If you have problems in obtaining satisfactory
warranty service, write or call the LGE Customer Interactive Center. Service may be provided by independently
owned and operated service organizations.

To assure proper credit and avoid unnecessary charges, you must obtain an LGE Return Authorization before
returning any product to the LGE Service Center. Contact the Customer Interactive Center for details.

CUSTOMER INTERACTIVE CENTER NUMBERS:

To obtain customer assistance, product
information or Dealer or Service locations

Call 1-201-816-2000

24 hours a day, 365 days per year

THIS LIMITED WARRANTY DOES NOT APPLY TO:

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

● damage caused in shipping or transit

● service required as a result of improper installation,

including incorrect or insufficient AC supply (please
consult the owner’s manual for power supply
requirements)

● installation or repair of antenna systems, cable con-

verters, cable company supplied equipment, or
other components in a video system

● set-up or adjustment on consumer controls, or

damage caused by improper adjustments

● damage caused by other system components

● any panel that has been modified or incorporated

into any other product

● replacement of batteries on the remote control.

● damage (including cosmetic damage), failure, loss

or personal injury due to misuse, abuse, negli-

gence, improper maintenance or storage, or to acts
of nature or other causes beyond our control.
(Causes beyond our control include but are not lim­ited to lightning strike, power surges, power out­ages and water damage.)

● image burn-in

● repair or replacement of warranted parts by other

than LGE authorized service centers.

● units purchased or serviced outside of the coverage

area.

● product where the original factory serial numbers

have been removed, defaced or changed in any
way.

● product sold and labeled as “as is, where is” or sim-

ilar disclaimer.

P/NO : 3828VA0479E (3828VB0002L)