LG A929KVM Manual

OWNER'S MANUAL
A9 K

• Charge the battery fully before first use.

• Read the Safety Instructions before using the product.

• After reading this manual, keep it in an easily accessible location.

MFL69883648

Copyright © 2020 LG Electronics Inc. All Rights Reserved

www.lg.com

TABLE OF CONTENTS

4 IMPORTANT SAFETY

INSTRUCTIONS

4 READ ALL INSTRUCTIONS BEFORE USE
4 WARNING STATEMENTS
8 CAUTION STATEMENTS

10 INSTALLATION

10 Product Overview
13 Installing the Charging Station
16 Storing the Accessories

18 OPERATION

18 Getting Started
20 Charging the Battery
21 Using the Mop Nozzle
23 Using the Nozzles and Tools

3

26 SMART FUNCTIONS

26 Using LG ThinQ Application
28 Smart Diagnosis™ Function

29 MAINTENANCE

29 Cleaning the Appliance
31 Cleaning the Nozzle

35 TROUBLESHOOTING

35 Before Calling for Service

38 LIMITED WARRANTY

38 USA

42 APPENDIX

42 U.S. Patent Protection

Rev.00_082020

4 IMPORTANT SAFETY INSTRUCTIONS

WARNING

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

• To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this
product, follow basic precautions, including the following:

Technical Safety

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.

• Do not allow the appliance to be used as a toy. Close attention is necessary when used by or near
children.

• Do not allow children to play with or hang on the appliance.

• Do not use the appliance with damaged power cord or plug. The cord must be replaced. If the appliance
is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it
to an LG Electronics service center.

• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges
or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Place the cords from other appliances out of the area to be cleaned.

• Have servicing performed by a qualified repair person using only identical replacement parts. This will
ensure that the safety of the product is maintained.

Battery

• Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in
electric shock, fire and/or serious injury.

• Never use the battery, adapter, and the charging station from other appliances with this appliance. Use
only the battery and the charging station provided by LG Electronics.

• Use appliances only with specifically designated battery packs. Use of any other battery packs may
create a risk of injury and fire.

• Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of
battery pack may create a risk of fire when used with another battery pack.

• Never use the battery, adapter, and the charging station from this appliance with other appliances.

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may
exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

• Do not disassemble, remove or short-circuit the battery.

• Have the battery replaced when it is no longer able to hold a charge.

• Refer to the Charging the Battery section instructions for the method of replacing the battery.

• When disposing of this appliance, follow regulations for disposal of rechargeable lithium-ion batteries.

• Follow all local ordinances and regulations when handling or disposing of the battery.

• Disconnect battery pack before cleaning or servicing.

• Prevent unintentional starting. Ensure the switch is in the off position before connecting to the battery
pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or
energizing an appliance that has the switch on invites accidents.

• Disconnect the battery pack from the appliance before making any adjustments, changing accessories,
or storing appliance. Such preventive safety measures reduce the risk of starting the appliance
accidentally.

• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails,
screws or other small metal objects, that can make a connection from one terminal to another. Shorting
the battery terminals together may cause burns or a fire.

• Under abusive conditions, liquid may be ejected from the battery. If this happens, avoid contact. If
contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help.
Liquid ejected from the battery may cause irritation or burns.

• Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated
in the instructions for use and care.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Battery Specifications

• One or two batteries are provided. The number of batteries varies depending on the model purchased.

- Model Name: EAC63382204

- Type: Rechargeable Lithium-ion Battery

- Rated Capacity: DC 25.2 V

%, 2.4 Ah/60.48 Wh(Min. 2.3 Ah/57.96 Wh)

Installation

• To avoid an electrical shock or fire, do not install, charge or store the appliance where it may be exposed
to water, rainfall or high humidity.

• Install, charge and store the appliance in a well-ventilated place.

• Avoid operating the appliance in areas where there is a risk of leakage of flammable gas, industrial oil or
metallic dust.

• Do not store or install the appliance, power cord or plug near heating devices or open flames.

• Install the charging station on a firm, level surface.

6 IMPORTANT SAFETY INSTRUCTIONS

• To prevent tipping, self-standing mode installations should be anchored to the wall using the provided
stand anchoring screw, anchoring block and double-sided tape.

• In wall-mounted mode installations, the charging station should be secured tightly to the wall using the
provided wall anchoring screws.

• Use the anchoring screws only when attaching to concrete or similar solid surfaces.

• Never drill into a wall without first checking that the area behind it is free from power conduits,
plumbing, vents, or cables.

• Do not use or store the appliance at temperatures below 41 °F (5°C) or above 100 °F (38°C).

• Do not store or install the appliance where it is exposed to temperatures below freezing or exposed to
outdoor weather conditions.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord or
plug.

Operation

• Read all instructions before using the appliance, and save these instructions.

• Use only as described in this manual. Use only manufacturer’s recommended attachment.

• This appliance is designed for normal indoor domestic use only. It is not to be used for any non­residential, commercial, or industrial application.

• Do not use or store the appliance in any outdoor location, garage environment or on wet surface.

• This product should only be used with a 100 V - 240 V~ 50/60 Hz outlet. Make sure to check the power
specifications of the place where you intend to use the appliance.

• Do not handle the power cord, plug, or appliance controls with wet hands.

• Wipe any moisture or dirt off the cord or plug with a dry cloth.

• Unplug the power cord using the plug, not the cord. Pulling on the cord can damage it and result in
electric shock or fire.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug. Take it to an authorized LG Electronics
service center or dealer for assistance.

• Do not apply excessive force to the power cord to bend it, or place it under a heavy object as this will
damage it.

• Do not use multiple-outlet adapters with this appliance. Make sure to use a power socket with a capacity
of 10 A.

• Do not plug the appliance into a damaged or loose outlet.

• Make sure to unplug the power cord when the appliance is not to be used for an extended period of
time.

• Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.

• Before using the appliance, remove any wire or string on the floor.

• Avoid touching the prongs of the power plug with your finger(s) when unplugging the power cord.

• Do not cover the power cord with a rug or carpeting.

• Push the power plug firmly into the wall outlet so that it is not loose.

• If the product has been submerged, contact an LG Electronics service center or dealer for instructions
before resuming use.

• If the product makes a strange noise or emits an odor or smoke, discontinue use and contact an LG
Electronics customer information center.

• Only qualified technicians or service personnel from LG Electronics may disassemble, repair or modify
the appliance.

• Never insert a sharp metallic object such as a pin, nail or knife in a hole or gap in the appliance or the
charging station.

• Do not vacuum liquids with this appliance. Make sure that no water, beverage or detergent gets inside
the appliance or the charging station.

• Do not allow the appliance to sweep up blades, thumb tacks, sawdust, sharp objects, or hot or cold
ashes.

• Do not allow children to use the appliance.

• Do not let children or pets get close to the appliance when using, charging or storing.

• Do not insert the nozzle or tools in your mouth.

• Keep clothing and hair, fingers, or other parts of the body away from openings and moving parts.

• Do not operate the appliance with the suction inlet or outlet blocked.

• Do not use in an enclosed space where vapors are present from paint thinner, mothproofing substances,
flammable dust or other explosive or toxic materials.

• Make sure that the filter is installed before use.

• Do not use with the dust bin opened.

• Do not touch the charging terminals on the appliance or the charging station, or insert an electrified
object inside the appliance or the station.

• Always store the appliance on the self-standing or wall-mounted charging station when it is not in use.

• Do not lean the appliance on walls, chairs or tables.

• If the earth leakage breaker is tripped when the product is put on the charging station, immediately
remove the appliance from the charging station. Contact an LG Electronics customer service center.

• Use extra care when cleaning on stairs.

• Do not use or store a heating device or flammable substance (ether, benzene, alcohol, chemicals,
combustible sprays, insecticide, air freshener or cosmetics) in close proximity to the appliance.

• Do not attempt to clean up a liquid substance (water, beverage), odorous substances (candy, chocolate,
pet excrement), metallic objects (blades, pins), flammable substances, surfactants, or glass shards with
this appliance.

• In the event of a gas leak (natural gas, propane gas, etc.) do not operate this or any other appliance.
Open a window or door to ventilate the area immediately.

• Do not hold the charging station upside down with the battery in the charging station.

• Do not expose the appliance, and the battery in particular, to heat, a heating device or direct sunlight.

• Do not keep the appliance or its battery inside a vehicle which is exposed to direct sunlight.

• Never allow any water, beverage or detergent to get inside the battery.

• Do not apply physical impacts to the battery.

• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair,
and anything that may reduce airflow.

• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they
may be present.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use the appliance without the dust bin and filters in place.

7IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Maintenance

• Make sure to unplug the power cord when cleaning or maintaining the charging station.

• Do not wash the inlet port or the dust bin with water or detergent.

• Do not use detergents, polishes or air fresheners to clean the dust bin.

• Do not spray or use water, inflammable materials such as gasoline or thinners, or surfactants such as
detergent or bath soap near the appliance.

• Wash hands after handling nozzles. The nozzles contain carbon fiber, and contact may cause minor skin
irritation.

8 IMPORTANT SAFETY INSTRUCTIONS

CAUTION

Disposal

• Keep packing materials out of the reach of children. Packaging materials can pose a suffocation risk for
children.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.

• Dispose of this appliance according to local, state, and regional laws and regulations.

• Contact your local city council or the related government authority before disposing of this appliance.

• In case rechargeable battery is included in this product, the entire device should be recycled in
compliance with rechargeable battery recycling standards because of the internal battery. To dispose of
properly, call [phone] or visit www.call2recycle.org.

Mop Nozzle

• Do not use the mop nozzle to clean up sharp objects such as glass shards, wires, blades, or pins. The
sharp objects could become embedded in the mop pads and cause injury when you clean the pads.

CAUTION STATEMENTS

• To reduce the risk of injury to persons, malfunction, or damage to the product or property when using
the appliance, follow basic safety precautions, including the following:

Operation

• This appliance has a built-in safety device to prevent damage from overheating. If the appliance
becomes overheated after extended use, it may automatically turn off. If this occurs, leave the appliance
in a cool, well-ventilated area for about an hour before turning on the power again.

• Do not subject the product to shocks or drop it.

• Secure the appliance in the charging station when not in use, to avoid it falling over.

• Do not install wet or damp filters.

• Make sure to wipe up any liquid such as water or oil or pet excrement from the floor before using the
appliance.

• Do not clean the product with a volatile or organic solvent (thinner or acetone).

• Always use a soft cloth to clean the appliance.

• Remain aware of your surroundings while using the appliance to avoid colliding with people or animals.

• Do not kick or apply force to the appliance.

• Do not put any object other than the appliance, especially a metallic or magnetic object, on the charging
station.

• Do not clean the same spot repeatedly for an extended period of time.

• Vibration from the inlet port or rotating brush may damage the floor or the carpet.

• Keep fingers away from pinch points when assembling the appliance or the charging station.

• Do not let a child or a pet hang onto the charging station.

• Follow all applicable state and local codes and regulations when installing the mounting station.

• Do not use the double-sided tape to anchor the charging station on wallpaper. Use the provided screws
to anchor the charging station. The weight of the charging station and the appliance could damage the
paper.

• Do not apply force or any impact to the cyclonic mesh filter.

• Do not remove the battery during operation.

9IMPORTANT SAFETY INSTRUCTIONS

Mop Nozzle

• Do not use the mop nozzle for purposes other than domestic floor cleaning. The product is not designed
for purposes such as polishing a car or cleaning windows.

• When using the mop nozzle, always attach the mop pads.

• Do not clean coated, rough or delicate floating floors or any kind of carpet with the mop nozzle.

• Do not use the mop nozzle to clean the same spot repeatedly for an extended period of time.

• Do not step on the mop nozzle.

• Wet floors can pose a slip hazard. Allow floors to dry completely before allowing anyone to walk on
them.

• Do not store the appliance with a full water tank attached to the mop nozzle.

ENGLISH

SAVE THESE INSTRUCTIONS

10 INSTALLATION

NOTE

INSTALLATION

Product Overview

The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction, property damage or bodily injury caused by the use of separately
purchased unauthorized components, parts, or non-LG products.

• The floor stand dock and floor stand pipe are not installed in wall-mount installation.

Front View

† This feature is only available on some models.

a Charging Station

b Auxiliary Charging Station

c Battery (Dual Battery

d Product Body

e Extension Pipe

f Nozzle

g Floor Stand Dock

h Floor Stand Pipe

i Adapter

†

)

j Detachable Nozzle Storage

k Tool Holders

l Exhaust Filter

m Pre-filter

n Kompressor Lever

o Cyclonic Mesh Filter

11INSTALLATION

Accessories

Included Accessories

a Charging Station

b Extension Pipe

c Adapter

b Slim Hard Floor Nozzle

c Bedding Nozzle

d Pet Nozzle

†

†

Installation Kit

a Wall Anchoring Block

b Double-Sided Tape

c Drywall Anchor

d Wall Anchoring Screw

e Stand Anchoring Screw

†

†

†

†

ENGLISH

†

†

d Pre-filter

e Battery (Dual Battery

f Floor Stand Dock

g Floor Stand Pipe

†

†

Basic Accessories

a Combination Tool

b Crevice Tool

c Cleaning Brush

Nozzles

Tools and Accessory Bag

†

)

a Hard Dirt Tool

b Mattress Tool

c Multi-angle Tool

d Flexible Crevice Tool

e Flexible Hose Extension

f Accessory Bag

†

†

†

†

†

†

a Universal Nozzle

†

12 INSTALLATION

NOTE

Mop Kit

a Mop Nozzle

†

Specifications

Appliance

Model A9**********

Dimensions
(Width X Depth X
Height)

10.2 in X 10.6 in X 44.1 in
260 mm X 270 mm x 1120 mm

b Detachable Nozzle and Mop Pads Storage

c Mop Pads for General Cleaning

d Water Tank Filler

†

†

†

† This accessory is only available on some models.

• The mop pads, batteries, exhaust filter and the
pre-filter will eventually need to be replaced.
Contact an LG Electronics customer service
center.

Weight Approximately 5.67 lb (2.57 kg)

Power Consumption 370 W in Turbo Mode (Maximum 590 W)

120 W in Power Mode
68 W in Normal Mode

Battery Run Time
(Using two battery)

Battery Run Time
(Using one battery)

Using with the Nozzle

Up to 12 minutes in Turbo Mode
Up to 40 minutes in Power Mode
Up to 80 minutes in Normal Mode

Using with the Nozzle

Up to 6 minutes in Turbo Mode
Up to 20 minutes in Power Mode
Up to 40 minutes in Normal Mode

†

†

Using with the Tool

Up to 14 minutes in Turbo Mode
Up to 60 minutes in Power Mode
Up to 120 minutes in Normal Mode

Using with the Tool

Up to 7 minutes in Turbo Mode
Up to 30 minutes in Power Mode
Up to 60 minutes in Normal Mode

• Dimensions are given for the assembled product body, extension pipe and nozzle.

• Battery run time is the result of using a fully charged battery according to the LG Electronics test
standard. Results may be different depending on actual use environment and period of use.

• Recommended maximum run time when using the mop nozzle is 80 minutes. Otherwise, the motor may
overheat.

† The Nozzle contains the direct drive motor that rotates the nozzle cleaning head directly.

Charger Adaptor

Model ADC-30FSA-30 29430EPCU

Input 100 V - 240 V~, 50/60 Hz, 0.8 A

Output DC 29.4 V, 1.0 A

Installing the Charging

WARNING

CAUTION

NOTE

CAUTION

NOTE

Station

• To prevent tipping, self-standing mode
installations should be anchored to the wall
using the provided stand anchoring screw,
anchoring block and double-sided tape.

• Do not allow children or pets to hang onto the
charging station. They could be injured or cause
damage to the appliance.

• Take care not to drop the product parts while
unpacking them to avoid appliance damage or
personal injury.

• Do not use double-sided tape to attach the
charging station to wallpaper. The weight of the
charging station and the product body could
damage the paper.

• Use the stand anchoring screw on concrete or
solid walls. If the appliance is not anchored
securely and falls, it could result in damage to
property or the product.

13INSTALLATION

• Keep fingers away from pinch points when
assembling the appliance or the charging
station.

• The charging station can be removed as needed.
To remove it, hold the floor stand dock steady
and pull up on the charging station.

ENGLISH

• Once assembled, the floor stand dock and the
floor stand pipe cannot be disassembled.

• The cost of a service call to install or reinstall the
charging station is not covered under the
warranty.

Self-Standing Installation

Follow the steps below to install the charging
station on a hard and level floor.

1 Place the floor stand dock on a hard and level

floor and assemble the floor stand pipe.

2 Clip the power cord tidily into the cord keeper

a on the back of the floor stand pipe.

14 INSTALLATION

3 Slide the detachable nozzle storage onto the

floor stand pipe.

• Make sure not to pinch or tangle the power
cord behind the mop pads storage.

4 Assemble the charging station onto the top of

the floor stand pipe.

7 Align the wall anchoring block c of the

chanrging station, and fix the charging station
to the wall by tightening the anchoring screw

d all the way.

8 Plug the power cord into the power outlet.

5 Connect the power adapter to the port on the

back of the charging station.

6 Drill a hole in the wall and insert the drywall

anchor b if needed.

• Before drilling, make sure that there are no
pipes or electrical wires inside the wall at
the desired location.

• For drywall anchor: use 1/4″ (6.5 mm) drill
bit

• For concrete or wall stud: use 1/8″ (3 mm)
drill bit

• If screwing into drywall, use the drywall
anchor.

Using Double-Sided Tape to Secure the
Appliance

1 Use the double-sided tape a to attach the

wall anchoring block b to the charging
station.

• Remove the center section of double-sided
tape before attaching it to the wall
anchoring block.

2 Attach the second piece of double-sided tape

to the other side of the wall anchoring block
to secure it to the wall.

• Do not use double-sided tape on wallpaper.

Wall-Mounted Installation

3.25 ft

For wall-mounted installations, the charging
station must be attached securely to the wall using
the provided (short) wall anchoring screws.

• The detachable nozzle storage cannot be
attached to the charging station in a wall­mounted installation.

1 Connect the power adapter to the port on the

back of the charging station.

15INSTALLATION

ENGLISH

4 Plug the power cord into the power outlet.

Compact Installation

For safety and convenience, install the charging
station using the self-standing or wall-mounted
installation methods. If you choose not to install
the charging station, place it on a level floor for
charging or storage.

1 Connect the power adapter to the port on the

back of the charging station.

2 Drill 2 holes and insert the drywall anchors (if

needed) at least 3.25 ft (1 m) from the floor
and near enough to easily reach a power
outlet.

• Before drilling, make sure that there are no
pipes or electrical wires inside the wall at
the desired location.

• For drywall anchor: use 1/4″ (6.5 mm) drill
bit

• For concrete or wall stud: use 1/8″ (3 mm)
drill bit

• If screwing into drywall, use the drywall
anchors.

2 Place the charging station on a hard and level

floor.

3 Separate the extension pipe and nozzle from

the product body before charging or storing
the appliance.

4 Plug the power cord into the power outlet.

3 Attach the charging station to the wall with

the wall anchoring screws.

16 INSTALLATION

CAUTION

CAUTION

NOTE

• Leaving the appliance on a level floor for a long
time with the extension pipe and nozzle
attached may damage the appliance.

Assembling the Appliance

Follow these steps to safely assemble the
appliance.

1 Firmly attach the extension pipe c, nozzle d,

or tool onto the product body a.

• To detach the extension pipe, press the

extension pipe release button b.

• Slide the cleaning brush up into the tool holder.

• Slide the combination tool over the cleaning
brush and onto the tool holder.

• To remove a tool, press the release button at the
front of the tool.

Storing in the Accessory Bag

If the accessory bag is included in the model you
purchased, you can store the tool in the accessory
bag.

• Do not store the product body or battery in the
accessory bag. If the appliance or battery are
damaged, it could cause an explosion or fire.

• Do not throw or drop the accessory bag
containing accessories. It may damage the
appliance or cause personal injury.

2 Put the product body on the charging station.

•See Charging the Battery for instructions
on installing and charging the battery.

Storing the Accessories

Storing the Tools

Store the frequently used tools such as the
combination tool, crevice tool and cleaning brush
at the bottom of the charging station.

• Do not use the accessory bag for purposes other
than for storage of nozzles or tools.

Storing the Nozzles

When a nozzle is not in use, store it in the
convenient detachable nozzle storage so you can
easily find it.

• The nozzle storage cradle is compatible with the
Universal Nozzle or Slim Hard Floor Nozzle.

Storing the Mop Pads

Up to 2 mop pads can be stored in the detachable
mop pads storage.

• Make sure that the mop pads are completely dry
before storing them to prevent unpleasant
odors.

17INSTALLATION

ENGLISH

18 OPERATION

CAUTION

OPERATION

Getting Started

Before Using the Appliance

• Make sure that the exhaust filter and pre-filter
are properly assembled before using the
appliance.

• Close the dust bin cover properly before using
the appliance. If the dust bin cover is left open,
the suction strength may deteriorate and affect
the cleaning performance.

• This appliance has a built-in safety device to
prevent overheating. If the appliance becomes
overheated after extended use, it may
automatically turn off. If this occurs, leave the
appliance in a cool, well-ventilated area for
about an hour before turning on the power
again.

• Make sure to remove any foreign object such as
a sock or stocking before using the appliance.
Any foreign object on the inlet port or extension
pipe will prevent the appliance from functioning
properly.

• Environmental conditions such as temperature
and humidity may cause static electricity to
accumulate on the appliance. Please contact LG
Electronics customer information center if the
problem persists.

• Please use the product at normal room
temperatures as the battery runtime may
deteriorate severely if used at temperatures
lower than 41 °F (5°C) or higher than 100 °F
(38°C) for an extended period of time.

• Do not use the appliance to suck up oils or any
liquids, including water.

• Support the bottom of the appliance when
cleaning an elevated surface.

• Store the appliance in the charging station or
place it flat on the floor when not in use. Leaning
the appliance against a wall or chair can result in
product damage or personal injury if the
appliance falls.

• To avoid scratches on polished floors, keep the
brushes of the nozzles and tools free from grit,
sand, or abrasive objects.

• Refer to the Specifications section for battery
runtime details.

• The battery runtime is dependent on the surface
type and the suction power.

• Follow manufacturer’s recommendations when
cleaning flooring, carpets, and rugs.

• Do not use tools to clean a TV, monitor or LCD
display as they may scratch these surfaces.

Assembling Attachments

Nozzles and tools can be attached to either the
product body or the end of the extension pipe.

• Running the appliance for a long period of time
with a tool connected may cause the motor to
overheat.

• This appliance has a built-in safety device to
prevent overheating. If the appliance becomes
overheated after extended use, it may
automatically turn off. If this occurs, leave the
appliance in a cool, well-ventilated area for
about an hour before turning on the power
again.

• Do not use the Kompressor lever while the
appliance is running. Doing so may cause
product damage.

1 Insert the fully charged battery a into the

cavity at the bottom of the handle on the
product body.

2 Attach the nozzles, tools, or extension pipe by

sliding them onto the inlet
until they click into place. The nozzles and
tools can also be attached to the end of the
extension pipe

• Detach the accessories by pressing the
release button

b.

c.

b on the body

19OPERATION

3 Adjust the extension pipe by pressing the

length adjustment button d on the back of
the pipe and sliding until it clicks into place at
the desired length.

• The extension pipe extends in four steps.

4 Press the Power button to activate the

Normal mode.

• To turn off the appliance, press the Power
button again.

Adjusting the Suction Power

Adjust the suction power using the suction power
adjustment button on the handle.

Display

The handle of the appliance displays indicators for
clogged objects, filter cleaning alerts, appliance
connection status, and the remaining battery
charge.

a Clogged Objects Indicator

• This indicator lights up when the interior of
the product body, extension pipe, inlets,
nozzle, exhaust filter, pre-filter, or cyclonic
mesh filter is clogged with foreign objects.

• If clogging persists, the motor will cycle and
the appliance will shut off. Remove the
foreign objects and clean the exhaust filter,
pre-filter and cyclonic mesh filter following
the steps in the Removing Foreign Objects
section.

ENGLISH

a Power Button

• Press the Power button to turn the appliance
on or off.

•Press the Power button to activate Normal
mode.

b Suction Power Up (+) Button / Turbo Mode

• Press the + button to increase the suction
power. (Normal~Power~Turbo)

• Press and hold the + button for more than 3
seconds to activate Turbo mode from Power
mode.

c Suction Power Down (-) Button / Wi-Fi Mode

• Press the - button to decrease the suction
power. (Turbo

• Press and hold the - button for 3 seconds to
activate Wi-Fi and connect the appliance in
the LG ThinQ application.

~Power~Normal)

b Filter Cleaning Cycle Alarm Indicator

• This indicator lights up when the appliance is
used for a certain period of time. Clean the
exhaust filter, pre-filter and cyclonic mesh
filter if necessary.

c Wi-Fi Indicator

• This indicator blinks when the appliance is
connecting to the LG ThinQ application or
home Wi-Fi network, and the indicator lights
up when the connection is complete.

d Battery Level Indicator

• The remaining battery level is displayed in 3
stages according to the remaining battery
power.

• The battery level indicator blinks when the
battery needs to be charged.

• As the product is charging, bars light up on
the battery level indicator to indicate the level
of charge.

• Once the battery is fully recharged, 3 bars will
remain lighted on the battery level indicator.

20 OPERATION

WARNING

CAUTION

Charging the Battery

Before Charging the Battery

• Make sure that the adapter is connected to both
the charging station and the power outlet.

• Fully charging a single battery usually takes
about 4 hours. It will take twice as long to charge
both the main and auxiliary batteries.

• The battery will not be charged if the indoor
temperature is below 41 °F (5°C). Only charge
the battery when indoor temperatures are
between 41 °F (5°C) and 100 °F (38 °C).

• The battery will eventually need to be replaced.
Due to the battery characteristics, runtime is
shortened after using the appliance repeatedly
for an extended period.

• The last bar on the battery indicator begins to
blink when the battery needs to be recharged.
Use the appliance with a fully charged battery.

• If the main battery is charging on the charging
station, the auxiliary battery will only start
charging once the main battery is fully charged.

• To maintain battery life on dual-battery models,
swap the positions of the two batteries
periodically, between the main body and the
auxiliary charging station.

• Make sure to securely fit the product body onto
the charging station. If the appliance falls off the
charging station, it could cause injuries, property
damage or product damage.

Charging the Auxiliary Battery

An auxiliary battery can be stored and charged in
the base of the charging station.

• Keep fingers away from pinch points when
assembling or disassembling the battery from
the product body or the charging station to
avoid personal injury.

1 Remove the discharged battery from the

product body by pressing the battery release
button on either side of the battery and
pulling.

Charging the Product Body

Storing the appliance on the charging station
automatically recharges the battery.

1 Press the Power button to turn the appliance

off.

2 Put the product body onto the charging

station by aligning it to the hook
charging station.

• The battery level indicator starts to blink
and begins charging the battery.

• If you don't hear a beep, reload the
appliance on the charging station.

a of the

2 Insert the discharged battery into the

auxiliary charging station.

• The battery will only fit into the cavity if
aligned properly.

• The auxiliary charging indicator blinks while
recharging is in progress.

• The auxiliary charging indicator lights up
when charging is complete.

21OPERATION

CAUTION

NOTE

Using the Mop Nozzle

Before Use

• You cannot adjust the rotation speed of the mop
plates on the mop nozzle.

• To prevent product damage, the mop plate will
automatically stop if there are foreign objects
stuck in the plate or if it is subjected to a strong
impact. Turn the appliance off immediately and
remove the foreign objects or obstructions
before resuming use.

• If you hear a noise while mopping, the mop pad
may have dropped off the mop plate. Turn off
the product immediately and reattach the pad to
the mop plate before resuming use.

• Do not use a soiled mop pad to clean floors.

• Set the water adjustment button to the STOP
position before carrying the appliance around
with the mop nozzle attached.

• Use only authorized LG Electronics mop pads.

• Take care not to accidentally hit the Water
Adjustment button at the rear of the mop
nozzle while cleaning around chairs or table
legs. The water supply level could change or be
turned to off.

Using the Mop Nozzle

When the mop nozzle is attached, the suction is
turned off and only the mop function operates.

Press the Power

• The rotation speed of the mop plates is constant
and cannot be adjusted.

t button to turn the mop on/off.

run time is 80 minutes.) If the motor overheats, a
safety function is activated and the appliance
automatically turns off. Set the appliance in a
cool, well-ventilated place and allow it to cool
down for about an hour before resuming use.

Filling the Water Tank

Before mopping, you must fill the water tank and
attach it to the mop nozzle.

1 Press the PUSH button a to remove the

water tank from the mop nozzle.

2 Open the water inlet cap b on the side of the

water tank and fill the tank with water using
the water tank filler

• Open only one water inlet cap to fill the
water. Opening both caps may cause the
water to flush.

• Do not fill the tank over the MAX line

• Do not use detergent or any liquid other
than water in the water tank.

• The tank can be filled from either end.

c.

d.

ENGLISH

• Do not assemble or disassemble the nozzle while
the appliance is turned on. Doing so may result
in injury.

• Set the water adjustment button to the STOP
position when not using the appliance for an
extended period of time. Failure to do so may
result in product failure.

• Do not let the appliance stand on the floor while
the wet mop pads are attached. Doing so may
result in damage or swelling to wood flooring.

• Do not use on PVC or polyurethane mats for
infants or children. Friction can cause the motor
to overheat.

• If you use the mop nozzle for a long time, the
motor may overheat. (Recommended maximum

3 Close the water inlet cap tightly.

• If the water inlet cap is not closed properly,
water may leak.

4 Attach the water tank to the mop nozzle

again.

• Insert the 2 tabs e at the front of the water
tank into the slots
nozzle. Lower the back of the water tank
into place.

f on the top of the mop

22 OPERATION

WARNING

CAUTION

• Press down at the center g to lock the tank

in place.

Attaching the Mop Pads

Use the standard mop pads for general cleaning.
For stubborn stains, use the heavy duty mop pads.

• To avoid injury, do not attach the mop pads
while the mop plates are moving.

• Do not insert your hand between the rotating
mop plates. Doing so may result in injury.

1 Wet both sides of the mop pads with water

and squeeze out any excess water before
attaching the pads.

• Do not attach pads while they are dripping
wet.

• Attaching and using mop pads while they
are dry may affect the cleaning
performance.

Adjusting the Amount of Water

Press the Water Adjustment button at the rear of
the mop nozzle to adjust the amount of water
released onto the mop pad.

• High Mode: Press the High Mode button
the way down to clean ingrained dirt or supply a
large amount of water.

• Low Mode: Press the Low Mode button b all
the way down to supply a small amount of water
for cleaning wood or other flooring that can be
damaged by too much water.

• STOP: Press the Low Mode or High Mode
button halfway to toggle back to the STOP
position. This stops the supply of water so you
can go over areas that are already wet.

• By default, the water adjustment button is set to
STOP.

a all

Using the Mop Nozzle

1 Attach the water tank and mop pads to the

mop nozzle.

2 Place the mop nozzle upside down on the

floor.

3 Align and attach the center of the mop pad

with the center of the mop plates.

• Attach the mop pad so the striped side is
visible. Attaching the mop pad upside down
or improperly may affect the cleaning
performance.

4 Attach the mop nozzle to the appliance.

2 Press the Water Adjustment button to adjust

the amount of water.

3 Press the Power t button to start cleaning.

Drying the Water Tank and Mop
Pads

Drying the Water Tank

When cleaning is completed, make sure to empty
the water tank and dry it before storing the mop
nozzle.

• Turn the water inlet caps to make sure they
remain open when storing the water tank. If the
caps are closed and the tank is not completely
dry, the trapped moisture can cause odors.

• Do not remove the water inlet caps from the
water tank. Caps may tear.

• Do not add detergent, vinegar or baking soda to
the water tank when washing. It is not easily
removed from the water tank, and may soil
floors.

23OPERATION

CAUTION

CAUTION

• After cleaning, wipe off any remaining water

from the water supply inlet a on the mop nozzle
with a soft cloth. The water could drip onto the
floor and damage it.

• Do not pull or stretch the rubber gasket on the
water supply inlet. Doing so may tear or damage
it.

1 Open the 2 water inlet caps a on the sides of

the water tank and empty the water tank.
Shake the water tank to remove any
remaining water.

2 Leave the 2 water inlet caps open and allow

the water tank to dry in a well-ventilated area
out of direct sunlight for at least 24 hours.

• Only store the water tank once it is
completely empty and dry. Moisture or
residual water in the tank may cause odor.

- Do not boil the mop pads.

1 Separate the mop pads from the mop plates.

2 Hand wash the pads with a neutral detergent.

3 Set the pads in a well-ventilated area out of

direct sunlight for at least 24 hours or until
completely dry.

• Storing the mop pads before they are
completely dry may cause odors.

Using the Nozzles and Tools

Some accessories are only available on some
models.

Specialized attachments can help you clean more
effectively. Tools and nozzles can be attached to
the product body or the extension pipe.

• Adjust the suction power if the inlet gets stuck
on the floor, carpet, or bedding.

• Each Nozzle is equipped with a motor and may
make a sound when operating.

• Do not use the Slim Hard Floor Nozzle or
Universal Nozzle on PVC or polyurethane mats
for infants and children. The mat may stick to the
nozzle, making it difficult to operate, causing
damage to the mat or static electricity on the
appliance. Clean mats using the crevice tool.

ENGLISH

Drying the Mop Pads

After using the mop pads, hand wash them and
allow them to dry before storing them.

• Follow these precautions to prevent mop pads
from becoming deformed.

- Do not use bleach or fabric softener when

washing the mop pads.

- Do not dry the pads in a clothes dryer.

Universal Nozzle

Use this nozzle to clean carpets or rugs.

• If used on hard flooring, this nozzle will be noisy.

Slim Hard Floor Nozzle

Use this nozzle to clean hard floor surfaces.

24 OPERATION

CAUTION

Pet Nozzle

Use this nozzle for soft surfaces and pet hair
removal.

• Do not use the nozzle on the surfaces listed
below. Do not use it to clean coated or lacquered
floors especially, as repeated use can wear down
the coating.

- Clothing, bedding

- Leather sofas, cushions

- Carpet

- Vinyl flooring, tiles, marble

Bedding Nozzle

This nozzle lets you clean sheets and bedding
more effectively. It removes dust in bedding using
strong suction and a punching motion.

• Lower the suction level when vacuuming
bedding such as duvet covers to avoid the thin
fabric getting sucked into the nozzle.

• Use it with the Turbo mode to clean pet hair out
of furniture, mats, or tight areas like corners.

Combination Tool

Can be used in either crevice mode or brush mode
for cleaning corners or small gaps where dust and
dirt gather.

• Crevice Mode

Use the tool in the crevice mode to clean flat
surfaces such as sofas or mattresses.

• Brush Mode

Use the tool in the brush mode to clean delicate
surfaces such as frames or furniture.

- To convert modes, press the adjustment

button

a and push forward.

Crevice Tool

Use this tool to remove dust from corners or
narrow spaces.

• Use it for areas with static electricity such as
mats.

Hard Dirt Tool

Firm bristles remove solidified dirt from hard
surfaces. Clean up hair or foreign objects that are
entangled in carpets or rugs.

25OPERATION

Mattress Tool

Use this tool to clean up dust and foreign objects
from mattresses, delicate fabrics, and upholstery.

Flexible Crevice Tool

This tool is flexible and its length can be adjusted,
making it especially useful for cleaning inside
vehicles or in narrow spaces under and behind
furniture where an angled tool is needed.

Multi-angle Tool

This tool has a soft brush that can be adjusted to a
variety of angles, making it especially useful for
cleaning vehicle consoles or the tops of furniture.

Flexible Hose Extension

Connect this flexible, extendable hose between the
product body and the tools to clean hard to reach
areas.

• The flexible hose extension cannot be used with
the Nozzle.

ENGLISH

Using the Brush

To convert the tool from crevice to brush mode,
press in on the sides of the brush head a and pull
the brush down.

• To convert back to the crevice mode, press in on
the brush release button
up.

b and slide the brush

Adjusting the Length

To adjust the length of the tool, press and hold the
release button c on the side of the tool. Pull or
push on the brush head
extension tube.

d to extend or retract the

Using the Kompressor Lever

Use the Kompressor lever to compress hair and
fibers inside the dust bin after vacuuming and
before emptying the dust bin.

• The vacuum must be turned off before using the
Kompressor lever.

• Compressing the dust clears it off the interior
walls of the dust bin and allows you to vacuum
for longer periods before emptying the dust bin.
It also makes cleaning the dust bin easier and
less messy.

• The dust bin must be at least half full for the
compression plate to be effective.

• Press the Kompressor lever down several times
to compress the dust and clean off the interior
walls of the dust bin.

26 SMART FUNCTIONS

NOTE

NOTE

NOTE

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.

LG ThinQ Application Features

• Cleaning History

- Shows the cleaning history, such as monthly
cleaning time, cleaning frequency, and
cleaning mode, etc.

• Assembled suction tool is displayed on the
screen during cleaning.

• A notification is displayed on the screen if the
pre-filter and the exhaust filter need cleaning.

• Filter Cleaning Cycle Alarm

- After using the appliance for a centain period

of time, a notification is displayed on the
screen of your smartphone. Clean the exhaust
filter or pre-filter, if necessary.

• Cleaning Mode

- The cleaning mode you are using is displayed

on the screen of your smartphone.

• Filter Cleaning Guide

- Guide to cleaning the filters.

• Smart Diagnosis™

- This function provides useful information for

diagnosing and solving issues with the
appliance based on the pattern of use.

• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.

• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.

Before Using LG ThinQ Application

1 Use a smartphone to check the strength of

the wireless router (Wi-Fi network) near the
appliance.

• If the appliance is too far from the router,
the signal becomes weak. It may take a long
time to register or fail to install the
application.

2 Turn off the Mobile data or Cellular Data on

your smartphone.

3 Connect your smartphone to the wireless

router.

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.

• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.

• The surrounding wireless environment can
make the wireless network service run slowly.

• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The network connection may not work properly
depending on the Internet service provider.

• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.

• If the appliance cannot be connected due to
problems with the wireless signal transmission,

27SMART FUNCTIONS

NOTE

unplug the appliance and wait about a minute
before trying again.

• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.

• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.

Connecting the Appliance to LG
ThinQ

Wi-Fi Indicator f Status

• If the Wi-Fi signal is weak, the appliance may be
temporarily disconnected to the application.
When the Wi-Fi signal moves to the normal
position, the appliance is connected to the
application again.

Turning Wi-Fi On/Off on the
Appliance

Disconnecting from Wi-Fi

To save energy, turn off the Wi-Fi function by
pressing the Wi-Fi button for 3 seconds while the
appliance is charging on the charging station.

Reconnecting to Wi-Fi

Follow the steps below on the appliance.

1 Press and hold the Wi-Fi button for 3 seconds

until the f icon blinks in the display.

2 Press the Wi-Fi button for 3 seconds again.

• After the icon turns off, wait for a while and
turn it on again.

• The time before the icon turns on may vary
depending on the network environment.

ENGLISH

Indicator

Status

Blinking The appliance is connecting.

ON The appliance has finished

connecting.
The appliance is connected to Wi-Fi.

OFF The appliance has been

disconnected.

Description

Connecting the Appliance Initially

Select your appliance on menu by pressing the
Add a Product (+) button. Follow instructions in
the LG ThinQ to connect your appliance.

Connecting Additional Users

Remove the appliance from the charging station.
Follow the instructions under Connecting the
Appliance Initially.

• The usage history will be reset if you delete a
connected appliance in LG ThinQ.

Wireless LAN Module Specifications

Model LCW-007

Frequency
Range

Output Power
(Max)

2412 - 2462 MHz

< 30 dBm

FCC Notice

The following notice covers the transmitter
module contained in this product.

This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does

28 SMART FUNCTIONS

NOTE

cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment
and the receiver.

• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV
technician for help.

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:

(1) This device may not cause harmful interference
and

(2) This device must accept any interference
received, including interference that may cause
undesired operation.

Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.

FCC RF Radiation Exposure
Statement

This equipment complies with FCC radiation
exposure limit(<4.0 W/kg for extremity (hand)
exposure condition) set forth for an uncontrolled
environment.

This transmitter must not be co-located or
operating in conjunction with any other antenna
or transmitter.

Supplier’s Declaration of
Conformity

Trade Name LG

Responsible Party LG Electronics USA, Inc.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://
opensource.lge.com. In addition to the source
code, all referred license terms, warranty
disclaimers and copyright notices are available for
download.

LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to [e-mail]. This offer is valid
for a period of three years after our last shipment
of this product. This offer is valid to anyone in
receipt of this information.

Smart Diagnosis™ Function

Use this feature to help you diagnose and solve
problems with your appliance.

• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.

• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.

• Launch the LG ThinQ application and select the
Smart Diagnosis™ feature in the menu. Follow
the instructions provided in the LG ThinQ
application.

Address

Email [e-mail]

111 Sylvan Avenue
North Building
Englewood Cliffs, NJ 07632 USA

MAINTENANCE

WARNING

CAUTION

CAUTION

29MAINTENANCE

Cleaning the Appliance

Before Cleaning the Appliance

To maintain the optimum suction power, the
cyclonic mesh filter, the exhaust filter and the pre­filter should be cleaned regularly and washed
under running water at least once a month.

• Turn off the power before cleaning the
appliance.

• The frequency of cleaning varies depending on
the usage environment and usage time. In a
dusty environment, clean frequently.

• Never wash the Nozzle, rotating brush or
product body with water. Water could reach the
motor and cause electric shock or fire.

• Do not allow foreign objects to enter the motor.
Doing so may cause electric shock, fire or
product damage.

• Do not insert fingers or sharp objects into the
motor. Doing so could cause product damage,
personal injury or electric shock.

• Do not apply force or allow impacts to the
cyclonic mesh filter. Doing so could deform the
filter, compromise product performance, or
cause the product to malfunction.

• If the Kompressor lever does not return to the
top, remove the cyclonic mesh filter from the
dust bin and clean it. A clogged or dirty filter may
cause poor product performance.

• If the inlets are not completely blocked, the
foreign objects clogging alarm indicator may not
light up.

• If the sound of the appliance becomes loud or
the cleaning performance is poor, check for
foreign objects.

Cleaning the Dust Bin

Empty and clean the dust bin after every use.

• If the dust bin is completely full of dust or the
filter is clogged, the suction power may be
reduced.

• Do not use the appliance without the cyclonic
mesh filter installed. Doing so could damage the
appliance.

ENGLISH

Removing Foreign Objects

If the appliance is clogged with foreign objects, the
suction power changes, the motor cycles
repeatedly, and the foreign objects clogging alarm
icon blinks.

If clogging persists, the appliance will turn off
automatically to prevent damage. Separate the
battery from the product body and remove the
foreign objects before resuming use of the
appliance.

• Check the inside of the product body, above the
Kompressor working plate, the extension pipe,
inlets, exhaust filter, pre-filter and cyclonic mesh
filter for foreign objects.

1 Remove the battery from the product body

before cleaning the dust bin.

2 Push down the Kompressor lever a several

times to collect and compact the dust from
the outside of the cyclonic mesh filter and the
interior walls of the dust bin.

• Foreign objects which become lodged in the
cyclonic mesh filter may be difficult to
dislodge with the Kompressor lever.
Remove the cyclonic mesh filter and use the
provided cleaning brush to clean it.

30 MAINTENANCE

WARNING

3 Press the dust bin cover release button b to

open the dust bin cover. Shake the dust bin to
empty it.

• Be careful as dust or foreign objects may
spill out when opening the dust bin. Empty
the dust bin into a wastebasket or where
dust and foreign objects can be easily
removed.

• The dust bin can be wrapped in a plastic bag
to contain the dust when emptying the dust
bin.

5 Wash the cyclonic mesh filter under running

water.

• To avoid odor and the malfunction of the
motor, allow the cyclonic mesh filter to dry
completely in a well-ventilated area out of
direct sunlight for at least 24 hours before
reassembling.

6 Use the combination tool e to clean out dust

or foreign objects inside the dust bin.

• Do not wash the product body or motor
with water.

• If the Kompressor lever does not slide down
smoothly, foreign objects may be trapped
between the dust bin and the cyclonic mesh
filter. Clean the dust bin and cyclonic mesh filter
to avoid product damage.

• Do not force the Kompressor lever down if
foreign objects are caught around the working
plate of the Kompressor system. Doing so may
cause product damage.

4 Insert the crevice tool d into the cyclonic

mesh filter c and turn it counterclockwise to
remove the filter.

7 Turn the product body over and lift the

Kompressor lever
the working plate with the provided cleaning
brush.

• Do not push the Kompressor lever down
hard. The working plate may be damaged.

f up to clean the inside of

8 Turn the product body over again and shake it

while pressing down the lever to remove the
dust.

9 Wrap the provided cleaning brush with a wet

paper towel, tucked into the slots g on the
handle.

10 Turn the product body over, lift the

CAUTION

Kompressor lever h up, and clean the inside
of the working plate with the towel-wrapped
brush handle.

31MAINTENANCE

ENGLISH

4 Use the combination tool d to clean any dust

off the motor.

• Do not wash the motor with water.

Cleaning the Filters

Clean the exhaust filter and the pre-filter when the
filter cleaning icon

• Clean the filters more frequently if the appliance
is used regularly or in areas with a lot of dust.

• Do not use the appliance without the exhaust
filter and pre-filter installed. Doing so could
result in product damage.

K lights up.

1 Remove the battery from the product body.

2 Rotate the exhaust filter a to the unlocked

position
body.

b to separate it from the product

5 Clean filters by brushing the dust off and

wash them in running water at least once a
month.

• To avoid odor and the malfunction of the
motor, allow the exhaust filter to dry
completely in a well-ventilated area out of
direct sunlight for at least 24 hours before
reassembling.

6 Insert the dried pre-filter and rotate the

exhaust filter to the locked position
reassemble it on the product body.

e to

3 Lift out the pre-filter c from the product

body.

Cleaning the Nozzle

Clean the nozzle and rotating brush regularly.

32 MAINTENANCE

CAUTION

• Always separate the nozzle from the product
body or remove the battery before cleaning. If
the nozzle starts to operate during cleaning, it
could cause an injury.

• Keep fingers away from pinch points when
assembling the nozzle on the appliance or the
rotating brush on the nozzle.

• Do not use the rotating brush as a wet mop. It
may cause product damage.

Cleaning the Slim Hard Floor Nozzle

• Do not rinse or submerge the rotating
brush or nozzle in water.

• Wrap the handle of the cleaning brush with
a wet towel or cloth and use it to clean the
rotating brush and nozzle.

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product
body.

2 Turn the nozzle upside down and remove the

rotating brush while holding down the PUSH
button on the nozzle.

3 Attach the crevice tool to the product body

and use the vacuum to remove foreign
objects and dust from the brush and the
bottom of the nozzle.

5 Slide the brush back into the nozzle until it

clicks into place.

Cleaning the Universal Nozzle

Clean the brush and roller heads before each use.

• If the brush contains foreign objects, the brush
may not spin or a noise may occur during
operation.

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product
body.

2 Turn the nozzle upside down and rotate the

cover lock slot

b counterclockwise.

4 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the
brush and the bottom of the nozzle.

• Remove foreign objects from the rollers of
the nozzle using tweezers.

3 Pull the brush cover forward and pull the

brush out.

33MAINTENANCE

4 Attach the crevice tool to the product body

and use the vacuum to remove foreign
objects and dust from the brush and the
bottom of the nozzle.

5 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the
brush and the bottom of the nozzle.

• Carefully use a tweezers to remove foreign
objects from the nozzle rollers.

• Do not rinse or submerge the rotating
brush or nozzle in water.

• Wrap the handle of the cleaning brush with
a wet towel or cloth and use it to clean the
rotating brush and nozzle.

3 Attach the crevice tool to the product body

and use the vacuum to remove foreign
objects and dust from the brush and the
bottom of the nozzle.

4 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the
brush and the bottom of the nozzle. Remove
foreign objects, debris and hair from all
nozzle rollers using tweezers.

5 Insert the left side of the brush b into the

groove c inside the nozzle.

ENGLISH

6 Slide the brush back into the nozzle and

rotate the cover back into place. Turn the
cover lock clockwise to lock the cover.

Cleaning the Pet Nozzle

1 Press the nozzle release button a to remove

the nozzle from the extension pipe or product
body.

2 Hold down the PUSH button on the nozzle

while removing the rotating brush.

6 Press the brush cover until it clicks to lock the

brush in place.

Cleaning the Bedding Nozzle

1 Press the nozzle release button to remove the

nozzle from the extension pipe or product
body and turn the nozzle upside down.

2 Attach the crevice tool to the product body

and use the vacuum to remove foreign
objects and dust from the bottom of the
nozzle.

• Use a damp towel or cloth to remove any
remaining foreign objects and dust from

34 MAINTENANCE

the bottom of the nozzle. After cleaning,
wipe the nozzle dry.

• Do not rinse or submerge the nozzle in
water.

Cleaning the Mop Nozzle

1 Press the nozzle release button to remove the

mop nozzle from the extension pipe, and turn
the nozzle upside down.

2 Use a damp towel or cloth to remove any

remaining foreign objects and dust from the
bottom of the mop nozzle. Remove foreign
objects, debris and hair from all nozzle rollers
using tweezers.

TROUBLESHOOTING

35TROUBLESHOOTING

Before Calling for Service

Operation

Problem Possible Cause & Solution

The appliance does
not operate.

Suction power is too
weak.

The product body
does not appear to
be charging.

Hot air is coming
from the product
body.

A strange odor is
coming from the
appliance.

The appliance makes
too much noise.

Battery is fully discharged.

• Charge the battery.

Appliance is turned off.

• Press the Power button to turn on the appliance.

Dust bin is full of dust.

• Empty the dust bin.

Filters are clogged.

• Clean the pre-filter and the exhaust filter.

Inlet is clogged.

• Remove any foreign objects from inside the product body or the extension pipe.

Foreign object is on rotating brush, or in inlet port.

• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.

Power adapter is not connected to the charging station.

• Plug the adapter firmly into the charging station.

Power cord is unplugged.

• Plug the power cord securely into the charging station.

Foreign object is on the charging terminals.

• Remove dirt or foreign objects from the charging terminals with a dry cloth.

Motor is cooling.

• If the appliance is running normally, the hot air is a result of the motor cooling and is not a
sign of malfunction.

Appliance was purchased within the last 3 months.

• The cleaner may emit a smell of rubber for about 3 months after purchase.

Dust bin is full of dust.

• The dust in the bin may cause some odor. Empty the bin and clean it.

Foreign object is on the filter.

• The filter may emit an odor if it has not been cleaned for some time. Clean the pre-filter
and exhaust filter regularly.

Pre-filter was installed while damp or wet.

• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry completely
in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.

Exhaust filter was installed while damp or wet.

• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter to dry
completely in a well-ventilated area out of direct sunlight for at least 24 hours before
reassembling.

Vacuum cleaner is running in Turbo mode.

• The motor may be louder at the higher suction power settings. This is normal.

ENGLISH

36 TROUBLESHOOTING

Problem Possible Cause & Solution

The appliance turns
off unexpectedly or
by itself after the
motor speed
fluctuates
repeatedly.

The rotating brush
does not rotate.

Battery is not fully charged.

• The battery must be fully charged before cleaning. If the problem persists when the
battery is fully charged and the pipes and attachments are clear from obstructions, contact
an LG customer information center for service.

Foreign object is in the product body, extension pipe, inlet port or nozzle.

• Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.

Filters are clogged.

• Clean the pre-filter and the exhaust filter.

Brush is improperly installed.

• Remove the brush, clean it if necessary and attach it again.

Foreign object is on rotating brush.

• Remove any foreign objects from the rotating brush.

Mop Nozzle

Problem Possible Cause & Solution

The mop plates do
not rotate.

There is no water
coming out of the
mop nozzle.

There is moisture in
the water tank.

The mop makes the
floor dirty or smells
strange.

Mop pads are improperly installed.

• Remove the mop pads, clean them if necessary and attach them again.

Mop nozzle is pressed too hard against the floor.

• The mop plates stop automatically to protect the product. This is not a failure. Attach the
mop pads securely to the mop plates and press the Power button to resume use.

Foreign object is between mop plates and mop pads.

• Remove foreign objects from the mop plates and press the Power button to resume use.

Water tank is empty.

• Fill the water tank. Remove the battery or detach the nozzle before filling the water tank.

Water tank is improperly attached to mop nozzle.

• Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle
before properly securing the water tank to the nozzle.

Water Adjustment button is set to STOP.

• Press the High or Low Water Adjustment button all the way down. The water will not
come out if the button is set to STOP.

The water outlet was clogged by hard water scale or other foreign substances.

• Use a sharp pin to remove the blockage.

Water tank was not allowed to dry completely after use.

• Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use.

Mop pads were not cleaned properly after use.

• Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor
dirtier.

Wi-Fi

Problem Possible Cause & Solution

Your home appliance
and smartphone are
not connected to the
Wi-Fi network.

Battery is fully discharged.

• Charge the battery, then register your appliance on LG ThinQ.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then connect your
appliance on LG ThinQ.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi
network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.

The appliance is too far from the router.

• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the location of the router so that it is closer to the
appliance.

37TROUBLESHOOTING

ENGLISH

38 LIMITED WARRANTY

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.

Should your LG Vacuum Cleaner (“Product”) fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the
Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and
applies only when purchased lawfully and used within the United States including U.S. Territories.

WARRANTY PERIOD

Vacuum Cleaner Smart Inverter Motor (Suction Motor)

One (1) year from the date of original retail purchase Ten (10) years from the date of original retail

purchase

Parts and Labor (internal/functional parts only) Parts only (You will be charged for labor)

• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.

• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, install, or clean, or to correct wiring or unauthorized repairs.

• Service trips to educate how to assemble, operate, or maintain the Product.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.

39LIMITED WARRANTY

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose.

• Damage or failure of the Product caused by incorrect electrical current or voltage.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.

• Damage or missing items to any display, open box, or discounted Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs.

• Replacement of batteries, filters, or any consumable parts.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, detergents, chemicals, or any other products or services that are not authorized by
LG.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

ENGLISH

40 LIMITED WARRANTY

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

41LIMITED WARRANTY

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [e-mail], with the subject line: “Arbitration Opt Out” or (ii) calling 1­800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.

ENGLISH

42 APPENDIX

APPENDIX

U.S. Patent Protection

This product is covered by one or more of the following patents in the U.S.

Patents

US10342404; US10314453; US10194779; US10229651; US10229650; US10405717; US10478036;
US10433688; US10561291; US10542860; US10531777; US10492653

OTHER PATENTS PENDING