LG 38CK900G-1C Owner’s Manual

Please read this manual carefully before operating your set and retain it for future reference.

38CK900G

OWNER’S MANUAL

LG UltraWide

All-in-One

*MFL69200813*

(1810-REV02)

www.lg.com

ENGLISH

TABLE OF CONTENTS

LICENSE ..........................................................2

IMPORTANT PRECAUTIONS ............................3

OPEN SOURCE SOFTWARE NOTICE

INFORMATION ................................................ 7

BEFORE READING THE OWNER’S MANUAL ..... 7

LICENSE

Each model has different licenses. Visit w ww.lg.com for more information on the license.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

The SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum, Inc.

ASSEMBLING AND PREPARING ......................7

USING THE MONITOR ....................................13

SETUP AND UPGRADE ..................................15

USER SETTINGS ............................................17

TROUBLESHOOTING .....................................28

PRODUCT SPECIFICATION ............................. 30

* USB Type-C

SD Logo is a trademark of SD-3C, LLC

The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by LG Electronics Inc. is under license. Other trademarks and trade names are those of their respective owners.

and USB-CTM are trademarks of USB Implementers Forum.

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IMPORTANT PRECAUTIONS

This unit has been engineered and manufactured to ensure your personal safety, however improper use may result in potential electrical shock or fire hazards. In order to allow the proper operation of all safeguards incorporated in this display, observe the following basic rules for its installation, use, and servicing.

• Please use the product in the proper environment to extend the product lifespan. Use the product in a safe and

stable place.

• The warranty does not cover any damage resulting from reckless use or use in undesirable environments.

• LG Electronics Inc. does not provide warranty for data loss. In order to minimize damage from data loss, please

make backup copies of important data.

• Manufacturers and installers cannot provide services related to human safety as this wireless device may cause

radio interference.

On Safety

• Use only the power cord supplied with the unit. In case you use another power cord, make sure that it is

certified by the applicable national standards if not being provided by the supplier. If the power cable is faulty in any way, please contact the manufacturer or the nearest authorized repair service provider for a replacement.

• The appliance coupler is used as the disconnect device.

• Please make sure the device is installed near the wall outlet to which it is connected and that the outlet is

easily accessible.

• Operate the display only from a power source indicated in the specifications of this manual or listed on the

display. If you are not sure what type of power supply you have in your home, consult with your dealer.

• Overloaded AC outlets and extension cords are dangerous. So are frayed power cords and broken plugs. They

may result in a shock or fire hazard. Call your service technician for replacement.

• As long as this unit is connected to the AC wall outlet, it is not disconnected from the AC power source even if

the unit is turned off.

Do not Open the Display:

• There are no user serviceable components inside.

• There are Dangerous High Voltages inside, even when the power is OFF.

• Contact your dealer if the display is not operating properly.

• Do not attempt to disassemble, repair or modify the product yourself.

- If dropped, the product may be damaged or cause an injury.

To Avoid Personal Injury :

• Do not place the display on a sloping shelf unless properly secured.

• Do not drop an object on or apply impact to the product. Do not throw any toys or objects on the product

screen.

- It can cause injury to human, problem to product and damage the display.

• If the LCD screen is damaged, do not touch LCD with your hands.

- Contact the service center as it may cause an injury.

• Dispose of the desiccating agent and plastic wrap properly.

- The desiccating agent and plastic wrap may cause suffocation.

• When you upgrade the product, ensure that children will not swallow any parts including bolts.

- If a child swallows a nut, he or she may suffocate.

- In that case, seek emergency help immediately.

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To Prevent Fire or Hazards:

• Always turn the display OFF if you leave the room for more than a short period of time. Never leave the display

ON when leaving the house.

• Keep children from dropping or pushing objects into the display's cabinet openings. Some internal parts carry

hazardous voltages.

• Do not add accessories that have not been designed for this display.

• When the display is to be left unattended for an extended period of time, unplug it from the wall outlet.

• In the presence of thunder and lightning, never touch the power cord and signal cable because it can be very

dangerous. It can cause electric shock.

• Do not place any objects within 15 inches of the product.

- Lack of ventilation may overheat the product from inside and put users at risk of burn injuries.

• Do not connect a key-phone line to a wired LAN port.

- A fire may occur or the product may get damaged.

• Keep the product away from heat-emitting devices such as a heater.

- The product may get deformed or catch on fire.

• Do not put in metal items such as coins, hair pin or other irons or inflammables such as paper or matches.

Especially, ensure that children will not do so.

- There is a risk of product damage, fire, or electric shock.

- If any foreign substance gets in the product, unplug the product and contact the local service center.

On Installation

• Do not allow anything to rest upon or roll over the power cord, and do not place the display where the power

cord is subject to damage.

• Do not use this display near water such as near a bathtub, washbowl, kitchen sink, laundry tub, in a wet

basement, or near a swimming pool.

• Displays are provided with ventilation openings in the cabinet to allow the release of heat generated during

operation. If these openings are blocked, built-up heat can cause failures which may result in a fire hazard. Therefore, NEVER:

- Block the bottom ventilation slots by placing the display on a bed, sofa, rug, etc.

- Place the display in a built-in enclosure unless proper ventilation is provided.

- Cover the openings with cloth or other material.

- Place the display near or over a radiator or heat source.

• Do not rub or strike the Active Matrix LCD with anything hard as this may scratch, mar, or damage the Active

Matrix LCD permanently.

• Do not press the LCD screen with your finger for a long time as this may cause some afterimages.

• Some dot defects may appear as Red, Green or Blue spots on the screen. However, this will have no impact or

effect on the display performance.

• If possible, use the recommended resolution to obtain the best image quality for your LCD display. If used under

any mode except the recommended resolution, some scaled or processed images may appear on the screen. However, this is characteristic of the fixed-resolution LCD panel.

• Displaying a still image for long time on the monitor may leave persistent image or stain on the monitor

screen. To avoid this problem, use a screen saver and power off when this product is not used. Persistent image or stain caused by long time usage are not covered by the warranty on this product.

• Do not shock or scratch the front and sides of the screen with metallic objects.

- Otherwise, it may cause damage to the screen.

• Make sure the panel faces forward and hold it with both hands to move. If you drop the product, the damaged

product can cause electric shock or fire. Contact an authorized the service center for repair.

• Avoid high temperatures and humidity.

• Do not install this product on a wall if it could be exposed to oil or oil mist.

- This may damage the product and cause it to fall.

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• For displays with glossy bezels the user should consider the placement of the display as the bezel may cause

disturbing reflections from surrounding light and bright surfaces.

• Do not use products using high voltage around the Monitor. (ex. Electrical Swatter)

- Monitor may have malfunction as its electrical shock.

• Use the product in a clean, dust-free environment.

- Otherwise, the system may not function properly.

• Do not use the product in damp places like a laundry room or bathroom.

- Moisture may cause a glitch or electric shock.

Precautions to the AC Adapter and Power

• If water or any foreign substance goes inside the product (TV, monitor, power cord, or AC adapter), disconnect

the power cord immediately and contact the service center.

- Otherwise, this may cause a fire or electric shock due to damage to the product.

• Do not touch the power plug or AC adapter with wet hands. If the pins of the plug are wet or dusty, wipe and

dry them before use.

- Otherwise, this may cause a fire or electric shock.

• Make sure to completely insert the power cord into the AC adapter.

- If loosely connected, the poor connection may cause a fire or electric shock.

• Be sure to use power cords and AC adapters provided or approved by LG Electronics, Inc.

- The use of non-approved products may cause a fire or electric shock.

• When unplugging the power cord, always pull it by the plug. Do not bend the power cord with excessive force.

- The power line can be damaged, which may cause electric shock or fire.

• Be careful not to step or place heavy objects (electronic appliances, clothing, etc.) on the power cord or AC

adapter. Be careful not to damage the power cord or AC adapter with sharp objects.

- Damaged power cords may cause a fire or electric shock.

• Never disassemble, repair or modify the power cord or AC adapter.

- This may cause a fire or electric shock.

• Be sure to keep the outlet, AC adapter, and pins of the power plug clean from dust and etc.

- This may cause a fire.

• When lightning flashes in your area, disconnect the power, wired LAN and other connections.

- An electric shock or fire may occur.

• If you detect or smell smoke from the product, stop use immediately and disconnect the power source before

contacting your local service center.

- A fire may occur.

• As the AC adapter can be hot, do not touch it with bare skin while using it.

- Extended period of exposure may cause burn.

Precautions in Using

• Do not store or use the product near a magnetic object (i.e. a bag with a magnetic object, a diary, a wallet, a

memo board, high-powered speakers, a bracelet, or etc.).

- Otherwise, the storage device (SSD) and the system may be damaged, and the system may fail to operate

properly.

• Operate the product where there is no electromagnetic interference.

- Keep a proper distance between the product and electronic appliances such as radios or speakers that

generate strong magnetic fields.

- Otherwise, data may be lost from the storage device (SSD) or the LCD color may be damaged.

• Do not impose excessive force on the LCD screen or drop it.

- You may break the LCD glass panel.

• When handling product parts, follow the instructions in the manual.

- Otherwise, the product may get damaged.

• Install a vaccine program on your product and do not download illegal programs nor access any corruptive web

site such as those pushing pornographic contents.

- The system may be infected and impaired.

• Do not insert devices other than designated ones in the ports.

- Otherwise, the product may get damaged.

• Please use parts certified by LG Electronics, Inc.

- Otherwise, a fire or product damage may occur.

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• Handle devices and parts of the product with care.

- The product may get damaged.

• Do not drop any part or device of the product while disassembling it

- If dropped, it may be damaged and cause an injury.

• Do not play PC games excessively.

- Playing a PC game for an extended period of time may cause a mental disorder. It may also inflict physical

impairments on the elderly and children.

• Do not put your finger or an object into product ports

- An injury or electric shock may occur.

• Ask one of our engineers to run a safety check after your computer has been repaired.

- Otherwise, an electric shock or fire may occur.

• For minors, we recommend a program that blocks access to illegal or pornographic web sites.

- Minors' exposure to adult-only contents may inflict psychological instability or even trauma. Take extra

precaution for your children if the whole family is using this product.

• When upgrading your product, turn off the power and disconnect the power cable, battery, and LAN.

- There is a risk of electric shock or fire and the product may be damaged.

• Do not disassemble or modify the product arbitrarily.

- There is a risk of electric shock and the product may be no longer covered by the warranty.

• Handle the product with care to prevent loss of data from the storage device (SSD).

- Since the storage device is fragile, you need to back up your important data frequently.

- The manufacturer is not responsible for any storage device data loss caused by a user's mistake.

• Damage to the storage device (SSD) and data loss may occur when:

- External shocks are inflicted on the product while disassembling or installing it.

- The product is reset (i.e. restarted) or turned on again after a power outage while the storage device is

operating.

- The PC is infected with a virus, tainting the data irrecoverably.

- Abrupt turning-off of the PC can damage the PC.

- If the product is moved, shaken or exposed to external shock while the storage device is running, file damage

or bad sectors may occur.

• To minimize data loss resulting from storage device damage (SSD), frequently back up important data.

- The manufacturer is not responsible for any data loss.

On Cleaning

• Clean the product with a proper agent and dry it completely before using it again.

- If the product is wet while used, an electric shock or fire may occur.

• Unplug the display before cleaning the face of the display screen.

• Use a slightly damp (not wet) cloth. Do not use an aerosol directly on the display screen because over-spraying

may cause electrical shock.

• When cleaning the product, unplug the power cord and scrub gently with a soft cloth to prevent scratching. Do

not clean with a wet cloth or spray water or other liquids directly onto the product. An electric shock may occur. (Do not use chemicals such as benzene, paint thinners or alcohol)

• Spray water onto a soft cloth 2 to 4 times, and use it to clean the front frame; wipe in one direction only. Too

much moisture may cause staining.

On Repacking

• Do not throw away the carton and packing materials. They make an ideal container in which to transport the

unit. When shipping the unit to another location, repack it in its original material.

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OPEN SOURCE SOFTWARE NOTICE INFORMA-

ASSEMBLING AND PREPARING

TION

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.

In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.

This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

BEFORE READING THE OWNER’S MANUAL

For models equipped with SSD (solid state disk), stored data may be lost in the event of a malfunction due to the nature of SSD. You must back up important user data in external storage devices (USB HDD, memor y, etc.).

By the nature of this product, a malfunction in the mainboard may lead to the loss of stored data. Accordingly, you must back up important user data in external storage devices (USB HDD, memory, etc.).

If you shut down the product before system loading is complete, it may not shut down properly. Shut down the product once system loading is complete. (System loading takes about 1 to 2 minutes to complete, but it may vary depending on the user environment.)

CAUTION

• Always use genuine LG components to ensure safety and product performance.

• The product warranty will not cover damage or injury caused by the use of unauthorized components.

• It is recommended that use the supplied components.

• If you use generic cables not certified by LG, the screen may not display or there may be image noises.

• Illustrations in this document represent typical procedures, so they may look different from the actual product.

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing

so may damage the product.)

• Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this

way will not be covered by the product warranty.

• When lifting or moving the monitor, do not touch the monitor screen. The force applied to the monitor screen

may cause damage to it.

NOTE

• The components may look different from those illustrated here.

• Without prior notice, all product information and specifications contained in this manual are subject to change

to improve the performance of the product.

• To purchase optional accessories, visit an electronics store or an online shopping site, or contact the retailer

from which you purchased the product.

• The power cord provided may differ depending upon the region.

• Windows 10 is automatically updated, which is always enabled. ISP fees may apply. Additional storage and/or

hardware requirements may apply over time for updates. See https://www.microsoft.com/en-gb/windows/windows-10-specifications for more details.

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Product and Button Description

Monitor

Joystick Button / Power Indicator

How to Use the Joystick Button

You can easily control the functions of the monitor by pressing the joystick button or moving it left/right/up/ down with your finger.

123

Basic Functions

PC Indicator

PC Indicator State LED Color

On Mode RED

Power LED

SSD LED

Wireless LED

Webcam LED

Sleep Mode RED Blinking

Off Mode Off

SSD enabled White

SSD disabled Off

Wireless On White

Wireless Off Off

Webcam enabled White

Webcam disabled Off

Power on

Power off

/ Volume control

NOTE

• The joystick button is located at the bottom of the monitor.

Press the joystick button once with your finger to turn on the monitor.

Press and hold the joystick button once more than 5 seconds with your finger to turn off the monitor.

You can control the volume by moving the joystick button left/right.

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Turning on the Power

Press the button at the front of the product to turn on the power.

Monitor

Press the button at the bottom of the product to turn on the power.

CAUTION

• Do not use the AC-DC adapter when it is in an excessively bent position.

- If the AC-DC adapter cable is used for long periods while bent, it could cause internal wiring to become

severed and cause electrical shocks or start a fire.

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Names of Part

Product images in the owner’s manual are representative models and may differ from actual product in terms of color or appearance

Front Back

Built-in microphone

Webcam activity status indicator

Webcam

Built-in speaker

Multi-card slot

Security Key Hole (Kensington Lock)

HDMI-IN Port (Monitor)

DP-IN Port (Monitor)

USB-C TM Port 2 (USB 3.11)

USB Port (USB 3.11)

DP-OUT Port

Headphone Port

(4-pole ear microphone port 3)

LAN Port

DC-IN Port

1 Devices that are not USB 3.1 certified will not work properly with USB 3.1 ports. 2 The USB-C TM port works as a USB 3.1 port. 3 The 4-pole ear microphone port supports the 4-pole standard of the US; however, the European-style

4-pole ear microphones may not function properly.

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Moving and Lifting the Monitor

When moving or lifting the monitor, follow these instructions to prevent the monitor from being scratched or damaged and to ensure safe transportation, regardless of its shape or size.

• Place the monitor in the original box or packing material before attempting to move it.

• Before moving or lifting the monitor, disconnect the power cord and all other cables.

• Hold the bottom and side of the monitor frame firmly. Do not hold the panel itself.

• When holding the monitor, the screen should face away from you to prevent it from being scratched.

• When transporting the monitor, do not expose the monitor to shock or excessive vibration.

• When moving the monitor, keep it upright and never turn the monitor on its side or tilt it sideways.

Installing the Wall Mount Plate

This monitor meets the specifications for the wall mount plate or other compatible devices.

NOTE

• The wall mount plate is sold separately.

• For more information on installation, refer to the wall mount plate’s installation guide.

• Be careful not to apply too much force while mounting the wall mount plate as it may cause damage to the

screen.

Installing on the Wall

Install the monitor at least 100mm away from the wall and leave about 100mm of space at each side of the monitor to ensure sufficient ventilation. Detailed installation instructions can be obtained from your local retail store. Alternatively, please refer to the manual for how to install and set up a tilting wall mounting bracket.

100 mm

CAUTION

• Avoid touching the monitor screen as much as possible.

- This may result in damage to the screen or some of the pixels used to create images.

100 mm

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