Lexus 2011 ES, 2011 GS, 2011 LS, 2013 IS 350C, 2013 IS F Warranty And Services Manual
...
2011
ES, GS, LS
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
Lexus recommends having maintenance and repairs for your vehicle
performed by an authorized Lexus
dealership. To locate your nearest
authorized Lexus dealership, log
on to www.lexus.com or contact
Lexus Customer Satisfaction at
(800)255-3987.
The LS 460 equipped with Sport
Package features high-friction front
and rear brake pads. These brake
pads provide a higher coefficient of
friction on the rotors for superior
stopping performance and pedal
feel. The brakes on this model are
designed for high-performance
driving. Depending on your driving
habits, you may experience more
aggressive wear of the brake pads
and rotors.
For information on proper maintenance of your brakes, refer to the
“Maintenance” section of this booklet.
For additional information on your
brakes and their operation, refer to
your Owner’s Manual.
IMPORTANT BRAKE
INFORMATION: LS 460
AUTHORIZED
DEALERSHIP
MAINTENANCE AND
REPAIRS
From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and performance. We are committed to providing
you with an ownership experience
that is second to none, and we look
forward to serving you in the years
ahead. Welcome to the Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-Delivery Service: Your dealership
has performed a thorough service to
prepare your vehicle for delivery. This
includes initializing certain electronic
features, such as the one-touch power
windows.
Scheduled Maintenance: Your vehicle requires maintenance every six
months or 5,000 miles, whichever
comes first. See page 46 for details.
Dealership Service Department:
Your service department is committed to helping you keep your Lexus
performing at its best. Your dealer will
provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warranties in the industry. See page 16 for a
summary of coverages.
Roadside Assistance: Roadside assistance is provided for 48 months from
your vehicle’s in-service date, regardless of mileage. See page 5 for
details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
1
TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WARRANTY INFORMATION
Introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Your Warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2
California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 46
Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 46
Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73.
TABLE OF CONTENTS
3
COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary services. These services are described
on the following pages. Other valuable owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled
Maintenance Service:
30 Days or 1,000 Miles
Lexus provides your first scheduled
maintenance service at no charge.
The service is performed at 30 days
or 1,000 miles, whichever occurs first,
and includes these items:
• Inspect body/chassis
• Check for fluid leaks
• Road-test vehicle
• Program Lexus Personalized
Settings, if requested
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of
the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the 30-day/1,000-mile
scheduled maintenance service.
Programming of your Lexus Personalized Settings requires special equipment and may be performed only by
an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
Six Months or 5,000 Miles
Lexus also provides your second
scheduled maintenance service at no
charge. The service is performed at
six months or 5,000 miles, whichever
occurs first, and includes these items:
• Replace engine oil and oil filter;
reset reminder light
• Rotate tires
• Visually inspect brake pads and
rotors
• Road-test vehicle
If you drive primarily on dirt roads or
dusty roads or if you drive primarily
while towing, additional items are
included in this service. See page
48 for details.
Complimentary Services4
AMENITIES
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warrantycovered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Your vehicle becomes inopera-
ble or unsafe to drive when you
are more than 100 miles from
home.
• Your vehicle’s malfunction is
caused by a warranty-covered
condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is administered through the American
Automobile Association.
Services Provided
• Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255-
3987).
Complimentary Services
COMPLIMENTARY SERVICES
AMENITIES
5
COMPLIMENTARY SERVICES
2)Have as much of the following
information as possible:
• Vehicle identification number
(located on the driver’s-side
corner of the dashboard, under
the window)
• Owner’s name and home
address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance coverage expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800)25-LEXUS.
Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes extensive inspections during and after production. The
final inspection takes place at the selling dealership and includes a roadtest conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great convenience if you relocate or need to have
your vehicle serviced while traveling.
Complimentary Services6
AMENITIES
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to purchase a Lexus vehicle service agreement. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substitute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not covered by any Lexus warranty.
The best way to ensure that your vehicle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealership. Each dealership works with
selected collision repair centers that
meet Lexus’ strict requirements for
training, equipment, quality and customer satisfaction. These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles.
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
7
OTHER BENEFITS AND ASSISTANCE
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical back-up
key. The electronic key controls the
remote-entry and theft-deterrent systems, enables the push-button start
switch and controls the engine immobilizer. The mechanical key can be
removed from the electronic key and
used to operate the driver’s door lock,
the glove box lock and the trunk lock
(if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealership. If a Smart Key or the key-number plate is not available, a Lexus
dealer or certain locksmiths can
obtain the key code from a restrictedaccess database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key from
the code on the key-number plate.
Certain bonded/registered locksmiths may also be able to generate
a replacement mechanical key. If a
Lexus dealer is not available, please
refer to www.aloa.org to find a bond-
ed/registered locksmith who performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare Smart
Key and the key-number plate in a
safe place. If you record the key number in more than one place, do not
record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside of
the vehicle.
Other Benefits and Assistance8
AMENITIES
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
9
NOTES
Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800)26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and servic-
ing Lexus dealerships
• Your day and evening telephone
numbers
Introduction10
IF YOU NEED ASSISTANCE
WARRANTY
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking remedies available to you through a court
action pursuant to the MagnusonMoss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision-maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
11
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
applicable provision of the Lexus New
Vehicle Limited Warranty. However,
NCDS will not arbitrate 1) claims
involving a vehicle used primarily for
commercial purposes unless the
Lemon Laws of your state cover vehicles used for commercial purposes;
or 2) claims that an air bag failed to
deploy or deployed when it should
not have; or 3) disputes regarding
fires and/or accidents and/or theft.
Since there are other additional
exclusions, please contact NCDS
for further information on eligibility
guidelines. You must file a request
for arbitration with NCDS within six
months of the expiration of the eligibility period, provided the concern
or alleged defect was brought to the
attention of Lexus or one of its dealers
during the eligibility period.
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbitration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• You fail to provide certain infor-
mation required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must complete an NCDS customer claim form
and mail it to NCDS. A claim form
is included in the Lemon Law Guide
located in your vehicle, or you may
request a form by calling NCDS at
(866) 272-4872. When you call,
please have ready your vehicle identification number (VIN), the names of
your selling and servicing dealerships,
and the current mileage on your
Lexus.
Introduction12
IF YOU NEED ASSISTANCE
WARRANTY
In addition to completing the customer claim form, please provide
NCDS with the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your com-
plaint and the actions you have
taken to resolve it.
• What action or remedy you
believe would resolve your
problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent technical expert with a
Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus representative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you will
each be given an opportunity for
rebuttal. After considering all testimony and documents, the arbitrator(s)
will review the applicable legal standards and render a decision within
10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction 13
IF YOU NEED ASSISTANCE
WARRANTY
What types of decisions are rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and incidental expenses, such as towing costs;
and repurchase or replacement of
your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance,
you may pursue any other legal remedies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the Lexus Customer
Satisfaction Department at (800)
255-3987 for the most current
information concerning the Dispute
Settlement Program.
Introduction14
IF YOU NEED ASSISTANCE
WARRANTY
You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest warranties in the industry. This excellent
warranty coverage demonstrates not
only our confidence in Lexus vehicles,
but also our commitment to every
Lexus customer. We’re dedicated to
ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we establish such a policy adjustment, we mail
details to all applicable owners on
record. That’s why it is important to
send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to purchase a Lexus. Your vehicle delivers
world-class luxury and performance,
along with an unparalleled commitment from Lexus to ensuring your satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emission control warranties, is subject to
change without notice.
Introduction 15
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage as well as general owner
responsibilities. The section beginning on page 41 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.
Introduction16
WARRANTY COVERAGES AT A GLANCE
WARRANTY
Your Warranties in Detail 17
Who Is the Warrantor
The warrantor for these limited warranties is Lexus, a division of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to 2011
model-year Lexus ES 350, GS 350,
GS 460 and LS 460 models registered and normally operated in the
United States, U.S. territories and
Canada. Warranty coverage is automatically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty
Conditions
This booklet contains warranty terms
and conditions that may vary depending on the part covered. A warranty
for specific parts or systems, such as
the Powertrain Warranty or Emission
Performance Warranty, is governed
by the coverage set forth in that warranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealership and/or Lexus. Parts scheduled to
be replaced as required maintenance
are warranted until their first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
GENERAL WARRANTY PROVISIONS
WARRANTY
Limitations
The performance of necessary
repairs and adjustments is the exclusive remedy under these warranties
or any implied warranties. Lexus does
not authorize any person to create for
it any other obligation or liability in
connection with this vehicle.
Any implied warranty of merchantability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on how
long an implied warranty lasts, so this
limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.
Your Warranties in Detail18
GENERAL WARRANTY PROVISIONS
WARRANTY
Basic Warranty
This warranty covers repairs and
adjustments needed to correct
defects in materials or workmanship
of any part supplied by Lexus, subject
to the exceptions indicated under
“What Is Not Covered” on pages
20–21.
Coverage is for 48 months or
50,000 miles, whichever occurs first,
with the exception of wheel alignment
and wheel balancing, which are covered for 12 months or 20,000 miles,
whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 20–21.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals and
gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings, seals
and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any seatbelt or air
bag system supplied by Lexus, subject
to the exceptions indicated under
“What Is Not Covered” on pages
20–21.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts and
related components is 10 years,
regardless of mileage.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail 19
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 20–21.
Coverage is for 72 months, regardless of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.
This warranty does not cover damage
or failures resulting directly or indirectly from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, includ-
ing installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail20
NEW VEHICLE LIMITED WARRANTY
WARRANTY
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty provided by the tire manufacturer. See page 35.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehicle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or
revenue.
Your Warranties in Detail 21
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 10–11.
Please note that you must use the
National Center for Dispute
Settlement before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
National Center for Dispute
Settlement before seeking remedies
under the Lemon Laws of your state.
For the requirements applicable to
your state, see the appropriate page
of the Lemon Law Guide located in
your vehicle.
DISPUTE RESOLUTION
Your Warranties in Detail22
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Disclaimer of Extra
Expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this warranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connection with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written warranty or any implied warranty.
Any implied warranty of merchantability or fitness for a particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is not allowed.
Emission Defect Warranty
Lexus warrants that your vehicle:
• Was designed, built and
equipped to conform at the time
of sale with applicable federal
emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s inservice date, whichever occurs first.
However, under the terms of the Basic
Warranty, Lexus provides coverage
of four years or 50,000 miles, whichever occurs first. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages
24–25 have coverage of eight years
or 80,000 miles, whichever occurs
first.
Emission Performance
Warranty
Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in
force in your area, you are eligible
for Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all necessary repairs if both of the following
occur:
• Your vehicle fails to meet appli-
cable emissions standards as
determined by an EPA-approved
emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state
or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 24–25 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail 23
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY
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