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Lexmark Z22, Z32 User Guide

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Page 1
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Page 2
Steps to basic printing
tells you how to load paper and adjust your printer software for printing.
Maintaining your printer
tells you how to install, replace, and align the print cartridges.
Troubleshooting
provides information for solving printing problems.
Appendix
provides notices and safety information.
Index
provides quick links to the information you need. Just click an index entry and go to the information source.
Home page
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Page 3
Steps to basic printing
Steps to basic printing
This book describes how to use your printer with Windows NT 4.0 and Windows 2000. For help using your printer with Windows 95, Windows 98, Mac OS 8.6, or Mac OS 9, refer to the hard cop y User’ s Guide that came with your printer.
Maintaining your printer
Troubleshooting
Appendix
Index
Basic printing is as easy as:
Step 1: Load the paper Step 2: Customize the printer software Step 3: Print your document
3
Page 4
Steps to basic printing
Maintaining your printer
Troubleshooting
Step 1: Load the paper
You can load up to 100 sheets of paper (depending on thickness).
1
Place the paper against the right side of the sheet feeder, with the print side facing you.
Steps to basic printing
Paper alignment marks
Sheet feeder
Appendix
Index
4
Page 5
Steps to basic printing
Steps to basic printing
2
Squeeze the release tab and the paper guide together and slide the paper guide to the edge of the paper.
Paper guide
Maintaining your printer
Troubleshooting
Appendix
Index
Release tab
5
Page 6
Steps to basic printing
Maintaining your printer
Troubleshooting
Steps to basic printing
Loading specialty paper
When loading specialty paper, follow these guidelines:
Load up to: Make sure:
10 envelopes • The print side is facing
you.
• The stamp location is in the upper left corner.
• The envelopes are loaded vertically against the right side of the sheet feeder.
• The paper guide is against the side of the envelopes.
Appendix
Index
6
Page 7
Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Load up to: Make sure:
10 greeting cards,
• The print side is facing you.
index cards, postcards, or photo cards
• The cards are loaded vertically against the right side of the sheet feeder.
• The paper guide is against the side of the cards.
25 sheets of photo
• The glossy or coated side is facing you.
paper, glossy paper, or coated paper
• The paper guide is against the side of the photo paper.
25 iron-on transfers • You follow the instructions on the packaging
to load the iron-on transfers.
• The paper guide is against the side of the iron-on transfers.
Index
7
Page 8
Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Load up to: Make sure:
100 sheets of
• Your paper siz e fits within these dimensions:
custom size paper
-Width:
76 mm to 216 mm
3.0 in. to 8.5 in.
- Length:
127 mm to 432 mm
5.0 in. to 17 in.
• The paper guide is against the side of the paper.
Index
8
Page 9
Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Load up to: Make sure:
20 sheets of banner paper
• You place the banner paper behind the printer. Then bring the unattached edge of the first page over the printer and into the sheet feeder.
• The paper guide is against the side of the paper.
Note: Make sure you select Banner or Banner A4 paper size in the printer driver.
10 transparencies • The rough side of the transparencies is
facing you (smooth side down).
• The paper guide is against the side of the transparencies.
Index
9
Page 10
Steps to basic printing
Maintaining your printer
Steps to basic printing
Step 2: Customize the printer software
Your printer software includes several applications that let you perform printing tasks with superior printing results. One of these applications is the printer driver. If you are using:
•
Windows NT 4.0, your printer driver is called Document Defaults.
•
Windows 2000, your printer driver is called Printing Preferences.
The printer driver includes two tabs: P age Setup and F eatures . Both tabs contain settings for operating your printer and its software.
Opening the printer driver from an application
Troubleshooting
Appendix
Index
When you open the printer driver from your application, you can change printer settings ONLY for the document you are currently creating.
1
Open the application’s File menu.
2
Choose Print (or Printer) Setup.
3
In the Printer Setup dialog box, click the Properties, Option, or Setup button (depending on the application).
4
Change settings as needed.
10
Page 11
Steps to basic printing
Maintaining your printer
Troubleshooting
Steps to basic printing
Opening the printer driver from Windows
When you open the printer driver from Windows, the settings apply to ALL documents, unless you change them from the application.
1
From the Start menu, select Settings, and then select Printers.
2
From the Printers folder, right-click the printer icon for your printer.
3
Select Document Defaults from the sidebar menu.
4
Change settings as needed.
Appendix
Index
11
Page 12
Steps to basic printing
Features
tab to:
• Choose to print in color or black and white.
• Perform cartridge maintenance.
• Choose the default settings.
Page Setu p
tab to:
• Select a paper size, media type, and orientation.
• Select a print quality setting.
• Choose the number of copies and the order of printing.
• View the current printer settings.
High Speed
Page Setup
Features
Custom Paper S
ize
Hot Spot Help
Click this to create a custom paper size.
Media Type:
Plain Paper
Current Settings
Item
Setting
Print Quality
Orientation/Order
P
ortrait
L
andscape
R
everse Order Printing
1
(1
-99)
C
ollate Copies
Normal High Quality
OK
Cancel
Help
Paper Size Media Type Paper Source Print Quality Orientation Copies
Letter (8.5 x11 in) Plain Paper Automatic Paper Feed Normal Portrait 1
Letter (8.5 x 11in.)
Lexmark Z22/Z32 Series ColorFine Properties
Copies
Steps to basic printing
Click the...
Maintaining your printer
Troubleshooting
Appendix
Index
12
Page 13
Steps to basic printing
Steps to basic printing
Selecting settings for specialty paper
When your printer software was installed, the printer driver was set to the default settings. Use the default settings for printing most documents on plain paper. To change these settings for specialty paper, use the following table:
Maintaining your printer
Troubleshooting
Appendix
Index
When you are printing on this specialty media:
From the Page Setup tab, make these selections:
Envelopes From the list of Paper Sizes, select the
appropriate envelope size.
Note: Many applications are designed to override the envelope settings in the printer software. Make sure landscape orientation is selected in your application.
Greeting cards, index cards, postcards, or
From the Media Type drop-down menu, select
Greeting Card Stock
.
photo cards
Select the appropriate Paper Size setting.
13
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Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
When you are printing on this specialty media:
Photo paper, glossy paper, or coated paper
Sheets of custom size paper
From the Page Setup tab, make these selections:
From the Media Type drop-down menu, select
Glossy/Photo Paper
.
Select the appropriate Paper Size setting.
Notes: If you are using two cartridges, you can print quality photos with the black and color cartridge combination. However, for the best possible photo quality, replace the black cartridge, Lexmark part number 17G0050, with a photo cartridge, Lexmark part number 12A1990. For help, see page 20.
When printing photos, remove each photo as it exits from the printer and allow it to dry before stacking.
Click the
Custom Paper Size
button. Enter the dimensions for your custom paper size. For help, see
specialty paper
.
Loading
Index
14
Page 15
Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
When you are printing on this specialty media:
From the Page Setup tab, make these selections:
Banner paper From the list of Paper Sizes, select
Banner Letter
Banner A4
or
.
Transparencies From the Media Type drop-down menu,
select From the Print Quality area, select
or
Note: When printing transparencies, remove each transparency as it exits from the printer and allow it to dry before stacking.
Transparency
High Quality
.
.
Normal
Iron-on transfers From the Media Type drop-down menu,
select
Note: To ensure that the iron-on transf e r will print correctly, you may want to print on plain paper before printing on an iron-on transfer .
Iron-On
Transfer.
Index
15
Page 16
Steps to basic printing
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Step 3: Print your document
1
From your application’s File menu, click Print.
2
From the Print dialog box, click OK or Print (depending on the application).
Note:
only . You can instantly improve print speed and print quality by simpl y adding an optional Waterproof Black Cartridge (P/N 17G0050).
The Lexmark Z22 ships with a High Resolution Color cartridge
Index
16
Page 17
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Maintaining your printer
This section describes how to install, replace, and care for y our print cartridges. You can use the Control Program, one of your printer’s software programs, to help you with these tasks.
Using the Control Program Installing or replacing a print cartridge Improving print quality
Aligning the print cartridges Cleaning the print nozzles Wiping print nozzles and contacts Preserving print cartridges
Index
17
Page 18
Steps to basic printing
Maintaining your printer
Troubleshooting
Maintaining your printer
Using the Control Program
The Control Program allows y ou to monitor your printer and install or replace print cartridges. To open the Control Program from Windows:
1
From the Start menu, click Programs.
2
Click Lexmark Z22/Z32 Series ColorFine.
3
Click Lexmark Z22/Z32 Control Program.
Appendix
Index
18
Page 19
Steps to basic printing
Cartridge
tab to:
• Install or replace a print cartridge.
• Clean the print nozzles.
• Align the cartridges.
• Print a test page.
• View cartridge part numbers and order supplies directly from Lexmark’ s Web site.
Options
tab to:
• Control how and when the Control Program displays.
• Enable bidirectional support.
• Disable the printer shortcut.
About
tab to find printer software version
and copyright information.
Status
tab to:
• Monitor the status of your print job.
• Cancel your print job.
Status
Cartridge
Options
About
Low
Full
Low
Full
Change Cartridges...
Align Cartridges...
Clean Print Nozzles
Order Supplies on the Web
Print Test Page
OK
Cancel
Help
Control Program Lexmark Z22/Z32 Series ColorFine 2
Maintaining your printer
Click the...
Maintaining your printer
Troubleshooting
Appendix
Index
19
Page 20
Steps to basic printing
Maintaining your printer
Maintaining your printer
Installing or replacing a print cartridge
1
Make sure the Power light is On.
Power light
2
Raise the front cover . The print cartridge carrier moves to the loading position unless the printer is busy.
Paper Feed light
Troubleshooting
Appendix
Index
Front cover
Print cartridge carrier in the loading position
20
Page 21
Steps to basic printing
Black Cartridge 17G0050 Color Cartridge 17G0060 Photo Cartridge 12A1990 High Yield Black Cartridge
16G0055 High Yield Color Cartridge
16G0065
Maintaining your printer
Maintaining your printer
3
Remove the old print cartridge. Store it in an air-tight container or dispose of it.
Troubleshooting
Appendix
Index
4
Open the Control Program. For help, see
5
Click the Cartridge tab.
6
Click Change Cartridges.
Notes:
For the best possible photo quality, print with a photo and color
page 18
.
cartridge combination in your printer. To replace the black cartridge with a photo cartridge, see
The Lexmark Z22 ships with a High Resolution Color cartridge only. You can instantly improve print speed and print quality by simply adding an optional Waterproof Black Cartridge (P/N 17G0050).
page 20
.
21
Page 22
Steps to basic printing
Raise the printer’s front cover.
Finished
Cancel
Stop
b
Click
Next
to advance
the instructions or
Previous
to repeat the
instructions.
Pictures
Change Cartridges
a
To control the speed of the animation on your screen, click
Stop
. The
Next
and
Previous
buttons
become active.
c
When installation is complete, click
Finished
.
Maintaining your printer
Maintaining your printer
7
The Change Cartridges dialog box displays. Follow the steps on your screen to install the cartridges.
Troubleshooting
Appendix
Index
Warning: DO NOT
touch the gold contact area
of the print cartridge.
22
Page 23
Steps to basic printing
Maintaining your printer
Troubleshooting
Maintaining your printer
8
The Choose Cartridges window displays:
a
Select the cartridge(s) you installed in your printer.
b
If you installed a new cartridge(s), click the appropriate box to reset the ink levels to full.
c
Click OK.
Note:
If you installed a Lexmark Z32 printer driver , both cartridges must be
installed before you can print.
Choose Cartridges
From the list boxes below, choose which cartridges you have just installed.
LEFT Cartridge: RIGHT Cartridge:
COLOR p/n 17G0060
{
If you installed a new cartridge, reset the ink level image to full.
Reset left cartridge’s ink level to full
{
Reset right cartridge’s ink level to full
BLACK p/n 17G0050
OK
Appendix
Index
If you installed a
combined
Lexmark Z22/Z32 printer driver, you can print with either the black or color cartridge. It is not necessary to install two cartridges for printing.
23
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Steps to basic printing
Maintaining your printer
9
The Automatic Alignment window displays:
If you installed a new print cartridge, click align the print cartridges for the best print quality.
For help, see
Align
page 25
to
.
Automatic Alignment
You changed one or more of your print cartridges.
For best print quality, you should align your cartridges.
Do you wish to align them?
Maintaining your printer
Troubleshooting
Appendix
Index
Improving print quality
If print quality is not what you expect, y ou ma y need to align the print cartridges or clean the print nozzles.
24
Align...
Skip
Page 25
Steps to basic printing
Maintaining your printer
Aligning the print cartridges
Normally, you only align the print cartridges after installing a new print cartridge. However, you may also need to align the print cartridges when:
Maintaining your printer
Troubleshooting
Appendix
Index
•
The black portions of a graphic or text do not align properly with the color portions.
•
Characters are not aligned correctly at the left margin.
•
Vertical lines appear “wavy.”
To align the print cartridges:
1
Load plain paper in the printer.
2
Open the Control Program. For help, see
3
Click the Cartridges tab.
4
Click Align Cartridges. Your printer prints an alignment test
page 18
.
page and the Align Cartridge dialog box displays.
25
Page 26
Steps to basic printing
Depending on the cartridge combination you installed, an alignment test page with alignment pattern(s) prints. Each pattern has a number under it.
14
13
15
16
For example, in alignment group A,
14
comes closest to
forming a straight line.
Maintaining your printer
Troubleshooting
Appendix
Maintaining your printer
The test page looks similar to the one shown:
5
From each alignment gr oup on the test page, find the number under the alignment pattern that comes closest to forming a straight line.
Index
26
Page 27
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Maintaining your printer
6
In the Align Cartridges dialog box, enter the pattern numbers from the printed test page that come closest to forming a straight line.
For example, on the previous
14
A,
came
page in group pattern closest to forming a straight line.
a
Click these scroll arrows to select the number to enter, or type in the number.
b
After you have entered a number for all of the patterns,
OK
click
.
Align Cartridges
1) The printer is printing an alignment page. When it is finished, find the number in each category that comes closest to forming a straight line.
2) Change the numbers below to the numbers you have selected from the printed page.
3) Click OK.
A
Example
14
C
Example
15
B
Example
8
D
Example
15
OK
Cancel
Index
27
Page 28
Steps to basic printing
Maintaining your printer
Cleaning the print nozzles
The print cartridge nozzle test helps you pinpoint any clogged nozzles. The nozzle test also cleans the print cartridge by f orcing ink through the nozzles. A test line prints so you can see if the cleaning process was successful. Run the nozzle test when:
Maintaining your printer
Troubleshooting
Appendix
Index
•
Characters are not printing completely.
•
White dashes appear in graphics or printed text.
•
Print is smudged or too dark.
•
Colors do not print correctly.
To run the nozzle test:
1
Load plain paper in the printer.
2
Open the Control Program. For help, see
3
Click the Cartridge tab.
28
page 18
.
Page 29
Steps to basic printing
Purge lines print when ink is forced through the nozzles to unclog them.
Broken lines at the top of the page indicate clogged nozzles.
Unbroken lines at the bottom of the page indicate the nozzles were cleaned.
Maintaining your printer
Troubleshooting
Maintaining your printer
4
Click Clean Print Nozzles.
The printer feeds a sheet of paper and prints a nozzle test pattern, similar to the one shown
:
Appendix
Index
29
Page 30
Maintaining your printer
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
When you install these cartridges: These purge lines print:
Black cartridge only 1 purge line Color cartridge only 3 purge lines Black and Color cartridges 4 purge lines Photo and Color cartridges 6 purge lines
5
Compare the diagonal lines above the printed bars to the diagonal lines below the printed bars. Look f or a break in the diagonal lines. A broken line indicates clogged nozzles.
If the bottom line still has breaks, run the test two more times.
•
If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps.
•
If the print quality of both sets of lines is not satisfactory after running the test three times,
6
Remove and reinstall the print cartridge.
7
Repeat the nozzle test.
8
If the lines are still broken, continue with the next section,
Wiping print nozzles and contacts
go to step 6
.
.
Index
30
Page 31
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Maintaining your printer
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print nozzles (see
page 28
1
Remove the print cartridge(s) from the printer. For help, see
page 20
2
Dampen a clean, lint-free cloth with water. Gently wipe the nozzles and contacts in one direction.
a
Hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry.
3
Reinstall the print cartridge(s) and repeat the nozzle test. For help, see
), there may be dried ink on the print nozzles or contacts.
.
b
Use another clean section of cloth to gently wipe the contacts. Hold the damp, lint-free cloth against the contacts for about three seconds. Gently blot and wipe dry.
page 28
.
Index
31
Page 32
Maintaining your printer
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Preserving print cartridges
To ensure the longest life from your print cartridge and optimum performance from your printer:
•
Keep a new print cartridge in its packaging until you are ready to install it.
•
Do not remove a print cartridge from the printer except to replace, clean, or store it in an air-tight container. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.
Lexmark’s printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Lexmark supplies.
Index
32
Page 33
Steps to basic printing
Maintaining your printer
Troubleshooting
This section lists printer problems that can occur , and explains what you can do to solve them.
From the list of printing problems below, select a category that describes your printing problem. Then search for the solution to y our problem.
General Printing Problems Printer doesn’t print Paper misfeeds or jams
Troubleshooting
Appendix
Index
Document prints with mistakes or poor quality Problems with transparencies, photos, or envelopes Error messages and flashing lights
33
Page 34
Steps to basic printing
Maintaining your printer
Troubleshooting
General Printing Problems
When there is a problem, first make sure that:
•
The power supply is plugged into the printer and a properly grounded electrical outlet.
•
The printer is turned On.
•
The printer cable is securely attached to both your computer and printer.
•
You are using a parallel cable that is an IEEE 1284-compliant cable that supports bidirectional printing.
•
Bidirectional support is enabled in your printer software if you are using Windows with a parallel cable:
1
From the printer’s Control Program, click the Options tab.
2
Make sure Enable Bidirectional Support is checked.
For additional help, refer to the Troubleshooting section of your printer software Help files.
Troubleshooting
Appendix
Index
34
Page 35
Steps to basic printing
Maintaining your printer
Troubleshooting
Printer doesn’t print
If your printer doesn’t print, your printer and your computer may not be able to communicate properly.
The following events also indicate two-way communications problems:
•
A message displays on yo ur computer screen indicating your printer cannot establish bidirectional communications with your computer.
•
Print cartridge ink lev el indicators on the Cartridges tab of the printer’s Control Program are shaded.
•
Error messages (such as Paper Out) and job prog ress information do not display on your computer screen.
Before proceeding, verify that:
Troubleshooting
Appendix
Index
•
The printer software has been installed correctly. See
•
The parallel or USB cable is securely attached to both the printer and the computer.
•
The printer is plugged in and turned On.
page 47
35
.
Page 36
Steps to basic printing
Maintaining your printer
Troubleshooting
Note:
USB is
not
supported
in Windows NT
4.0. USB is supported in Windows 2000.
Troubleshooting
•
Your printer software is set to an LPTn port if you are using a parallel cable or to a USB port if you are using a USB cable.
To check your port settings in Windows 2000:
1
Click Start.
2
Select Settings.
3
Click Printers.
4
Right click the Lexmark Z22/Z32 Series ColorFine icon.
5
Click Properties.
6
Click on the Ports tab.
7
Select USB or LPTn to change your port.
8
Select OK.
If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.
Appendix
Index
The Lexmark Z22 ships with a High Resolution Color cartridge only. You can instantly improve print speed and print quality by simply adding an optional Waterproof Black Cartridge (P/N 17G0050).
36
Page 37
Steps to basic printing
Maintaining your printer
Troubleshooting
If you are using a USB hub, remove the hub and connect the USB cable directly to the computer.
Printer is plugged in but doesn’t print, or y ou get a Printer Offline or Printer Not Ready message
Make sure:
•
The printer is turned On.
Troubleshooting
Appendix
Index
•
Paper is loaded correctly
•
The parallel or USB cable is completely plugged into the printer
•
The printer is set as the default printer.
•
The printer is not being held or paused in the print queue. T o chec k
.
the printer status:
1
From the Printers folder, double-click the Lexmark Z22/Z32 Series ColorFine icon.
2
Click the Printer menu and make sure no check mark appears next to the Pause Printing option.
Print a test page. If the test page prints, the printer is functioning properly. Check your application.
37
.
Page 38
Steps to basic printing
Troubleshooting
Test page does not print
Make sure:
Maintaining your printer
Troubleshooting
Appendix
Warning: Do not
touch the gold contact area of the print cartridge.
•
The print cartridges are properly installed. For help, see
•
You are using the correct cable. If you are using a parallel cable,
page 20
make sure it is an IEEE 1284-compliant parallel cable that supports bidirectional printing.
Printer ejects a blank page after appearing to print
Make sure:
•
Your Lexmark printer is set as the default printer.
•
You have removed the sticker and transparent tape from the bottom of the print cartridges. For help, see
page 20
.
Printer prints very slowly
•
Close any open applications not in use.
•
Decrease your print quality setting.
•
Check the document you are printing. Photos and graphics may take longer to print than regular text.
.
Index
38
Page 39
Steps to basic printing
Troubleshooting
•
Check your computer’s resources and consider increasing the virtual memory for your computer
•
Consider purchasing more memory.
•
Note:
Photos and documents that contain graphics may take
longer to print than regular text.
Maintaining your printer
Troubleshooting
Appendix
Index
Paper misfeeds or jams
Paper misfeeds or multiple sheets feed through the printer
Make sure:
•
The paper is a recommended paper for inkjet printers.
•
You do not force the paper down into the printer when you load it. Align the top edge of the paper with the paper alignment guides on the paper support.
•
The printer is on a flat, level surface.
•
The left paper guide is against the side of the paper.
•
You do not load too much paper in the sheet feeder . Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
39
Page 40
Steps to basic printing
Maintaining your printer
Troubleshooting
Troubleshooting
•
The left paper guide does not cause the paper to bow in the sheet feeder.
Printer does not feed envelopes or specialty paper
•
Make sure your printer will feed regular paper. For help loading paper, see
•
If regular paper feeds without problems, load the envelopes vertically against the right side of the sheet feeder . Mak e sure the paper guide is against the side of the envelopes.
•
Make sure envelopes or the appropriate specialty paper is selected in the printer software.
•
Make sure you are using a paper or envelope size supported by your printer.
•
Your application may not be designed to print envelopes . For help , check your application’s documentation.
page 4
.
Appendix
Index
40
Page 41
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Troubleshooting
Printer has a paper jam
If the paper is lodged too far into the printer and can’t be removed:
1
Press the Power button to turn the printer Off.
2
Press the Power button to turn the printer back On.
3
If the printer does not eject the page, turn the printer Off.
4
Pull firmly on the paper to remove it. If y ou cannot reac h the paper because it is too far into the printer, raise the front cover and pull the paper out of the printer.
5
Close the front cover.
6
Press the Power button to turn the printer On.
7
Resend your document to print.
Document prints with mistakes or poor quality
Print is too dark or smudged
•
Make sure the paper is straight and unwrinkled.
•
Let the ink dry before handling the paper .
•
Make sure the Paper Type setting in the printer software matches the type of paper loaded in the printer.
Index
41
Page 42
Troubleshooting
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
•
Change the Print Quality setting to
page 12
•
Clean the print nozzles. For help, see
.
High Speed.
page 28
.
For help, see
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables, borders, and graphs:
•
Select a higher print quality.
•
Align the print cartridges. For help, see
•
Clean the print nozzles. For help, see
page 25
page 28
.
.
Print smears on the page
•
The next page exiting the printer may be smearing the ink. Remove the pages as they exit the printer and allow them to dry before stacking.
•
The print nozzles may need cleaning. For help, see
page 28
.
Index
42
Page 43
Steps to basic printing
Troubleshooting
Printed pages have alternating bands of light and dark print (intermittent printing)
Maintaining your printer
Troubleshooting
Appendix
•
Select the Print Quality setting
page 12
•
Make sure you have two-way communications between your printer and computer. For help, see
.
High Quality
page 35
. For help, see page
.
Print quality is poor at the left, right, top, or bottom edge of page
Like other printers, your printer cannot print in the extreme left, right, top or bottom edges of a page.
Use these minimum settings:
•
Left and right margins:
6.35 mm (0.25 in.) each for all paper sizes except A4 For A4 size paper - 3.37 mm (0.133 in.) each
•
Top and bottom margins: Top - 1.7 mm (0.067 in.)
Bottom - 12.7 mm (0.5 in.) for most jobs
19 mm (0.75 in.) for best print quality f or color jobs.
Index
43
Page 44
Steps to basic printing
Troubleshooting
Printed characters are improperly formed or misaligned
•
Cancel any print jobs and resend your job to print.
Maintaining your printer
Troubleshooting
Appendix
•
Align the print cartridges. For help, see
•
Clean the print nozzles. For help, see
page 25
page 28
.
.
Colors on the printout differ from the colors on the screen
•
A print cartridge may be out of ink or low on ink. F or help changing the print cartridge, see
•
Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.
•
Remove any extra devices such as a scanner, and connect the printer directly to the port.
page 20
.
Colors on the printout are faded
Try the suggestions listed in the previous section, “Colors on the printout differ from colors on the screen.” If your colors still seem faded, run the nozzle test. For help, see
page 28
.
Index
44
Page 45
Troubleshooting
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Characters are missing or unexpected
•
Make sure your Lexmark Z22/Z32 printer driver is selected as the default printer.
•
Your printer may have two-w ay communication prob lems. Fo r help,
page 35
see
.
Problems with transparencies, photos, or envelopes
Glossy photo papers or transparencies stick together
•
Remove each page as it exits the printer and allow it to dry before stacking.
•
Use a photo paper or transparency designed for use with an inkjet printer.
Transparencies or photos contain white lines
•
From the Print Quality area, select High Quality. For help, see
page 12
•
Clean the print nozzles. For help, see
Printer does not feed envelopes or specialty papers
.
page 28
.
Index
For help, see
page 40
45
.
Page 46
Troubleshooting
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Error messages and flashing lights
Paper Jam message
page 41
.
Power light
Paper Feed light
For help, see
Ink Low message
A print cartridge is running out of ink. Purchase a new print cartridge.
The Power light is On and the Paper Feed light is blinking
•
If the printer is out of paper:
1
Load paper.
2
Press the Paper Feed button.
•
If the printer has a paper jam, see
The Power light and Paper Feed light are blinking
The print cartridge carrier has stalled. Check your screen for any error messages.
1
Turn the printer Off.
2
Wait a few seconds and then turn the printer back On.
page 41
.
Index
46
Page 47
Appendix
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
This section describes:
• Installing printer software
• Uninstalling printer software
• Notices
•Safety
Installing printer software
You can obtain the printer software using:
• the compact disc (CD-ROM) that came with your printer
• the World Wide Web
•diskettes
If your printer software does not install properly, a communications error message appears when you try to print. You may need to uninstall, and then reinstall the printer software. For help, see
page 48
.
Using the CD-ROM
Follow the set of instructions that corresponds to your operating system and printer cable (parallel or USB):
NT 4.0 - parallel cable
1 Start Windows. 2 If any screen appears, click
Cancel
.
3 When the desktop appears,
insert the software CD. The Lexmark Z22/Z32 front end
screen appears.
4Click
Windows 2000 - parallel or USB cable
1 Start Windows. 2 If any screen appears, click
3 When the desktop appears,
4Click
Install Printer Software
Cancel
.
insert the software CD. The Lexmark Z22/Z32 front end
screen appears.
Install Printer Software
Using the World Wide Web
If your computer does not have a CD-ROM drive, you can download the printer software from the World Wide Web at www.lexmark.com.
1 From Le xmark’s W eb site, select
the appropriate driver for your
operating system. 2Select 3 Select a location on your hard
4 Double-click the executable
.
5 Follow the set of instructions on
.
Save to Disk
disk drive.
(.exe) file to open it.
The Win Self-Extractor window
opens.
your screen.
.
Index
47
Page 48
Appendix
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Using diskettes
If your computer does not have a CD-ROM drive, you can create driver diskettes using a friend’s computer or a computer at your Lexmark dealer that has a CD­ROM drive. You will need at least three blank 3.5 inch diskettes.
To create diskettes of the printer software:
1 Insert the software CD into the
CD-ROM drive. If the CD does not run
automatically: aFrom the
Run
b In the command-line text box,
type the letter of your CD­ROM drive, followed by
:\setup d:\setup
2 When the Lexmark Z22/Z32
software installation screen appears, select
3 Select
Start
menu, select
.
(for example,
), and then click OK.
Tools
.
Create Diskettes
.
4 Follow the instructions on the
screen.
To install the printer software from diskettes:
1 Start Windows. 2 Insert Setup Disk 1 into your
disk drive.
.
Start
menu, select
:\setup
a:\setup
(for
), and then
3 From the
Run
4 In the command-line text box,
type the letter of your disk drive, followed by example, click OK.
5 When prompted by the printer
software, insert the appropriate disks into your disk drive and click OK.
6 Follow the instructions on the
screen.
Uninstalling printer software
If your printer software does not install properly, you may need to uninstall, and then reinstall it.
To uninstall the printer software: 1 From the
Programs
2Select
Series
3Select
Series Uninstall
4 Follow the instructions on your
screen. To reinstall the printer software,
follow the appropriate set of instructions from “Installing printer software” on page 47.
Start
menu, select
.
Lexmark Z22/Z32
.
Lexmark Z22/Z32
.
Electronic emission notices
Federal Communications Commission (FCC) compliance information statement
The Lexmark Z22/Z32 Color Jetprinter has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Index
48
Page 49
Appendix
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Note:To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part
number 43H5856 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lab Operations Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000
Industry Canada Compliance Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Avis de conformité aux normes d’Industrie Canada
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Index
49
Page 50
Appendix
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
European Community (EC) Directives Conformity
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits.
A declaration of conformity with the requirements of the Directive has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Japanese VCCI Notice
The United Kingdom Telecommunications Act 1984
This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.
Energy Star
The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the
introduction of energy-efficient products and to reduce air pollution caused by power generation.
Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program.
As an Energy Star Partner, Lexmark International, Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.
Power supply
If your power supply fails, replace it with the Lexmark replacement part or other UL LISTED Direct Plug-In Power Unit marked “Class 2” and rated 30 V dc at 500mA.
Index
50
Page 51
Appendix
Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Safety Information
• If your product is NOT marked with this symbol , it MUST be
connected to an electrical outlet that is properly grounded.
• The power cord must be connected to an electrical outlet that is near the product and easily accessible.
• Refer service or repairs, other than those described in the operating instructions, to a professional service person.
• This product is designed, tested and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Index
51
Page 52
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
A
aligning print cartridges
25
24,
B
banding 43 banner paper
tions
9
15
46
46
loading setting recommenda-
bidirectional communica­tions problem indicators blinking lights
Paper Feed Power light
C
cards
loading settings
cartridges, print
aligning
7
14 24, 25
35
installing part numbers 21 preserving 32 removing replacing 20
CD-ROM
installing software characters, misformed 44 Choose Cartridges win­dow
23
coated paper
loading
settings 14 contacts, print
wiping Control Program
opening
tabs
using 18 custom size paper
loading
settings 14
20
21
48
7
31
18
19
8
D
dark or smudged print default settings diskettes 48 Document Defaults
customizing
tabs 10 downloaded printer driver, installing
47
13
10
41
E
Energy Star envelopes
loading
settings error messages
Ink Low
Paper Jam
Printer Not Ready 37
Printer Offline European Community Di­rectives Conformity
50
6
13, 30 46
46
37
50
52
Page 53
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
F
Federal Communications Commission (FCC) State­ment
48
flashing lights foils
loading settings 15
46
9
G
glossy paper
loading settings
greeting cards
loading settings 13
7
14
7
H
high yield black cartridge
21
high yield color cartridge
21
I
improving print quality index cards
loading
settings Industry Canada Compli­ance Statement Ink Low message 46 installing
cartridges
printer software intermittent printing 43 iron-on transfers
loading
settings 15
7
13
20
7
24
49
47, 48
J
Japanese VCCI Notice
50
L
lights
locating
46
Paper Feed patterns 46 Power 46
loading
paper specialty paper
46
4
6
M
margins, minimum set­tings
43
messages, error
Ink Low Paper Jam 46 Printer Not Ready Printer Offline 37
46
37
N
notices
electronic emission Energy Star 50 European Community
Directives Conformity
50
50
53
Page 54
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
FCC statement Industry Canada Compli-
ance Statement
Japanese VCCI Notice
48
49
50
safety information The United Kingdom
Telecommunications
Act 1984 nozzle test 28 nozzles, print
cleaning wiping 31
50
28
51
O
ordering supplies
19
P
Paper Feed light 20, 46 paper guide
locating using 5
paper loading 4
5
parallel cable, specifica-
34, 38
tions part numbers
black cartridge color cartridge 21 high yield black cartridge
21
high yield color cartridge
21
photo cartridge 21
photo cards
loading settings 13
photo paper
loading settings 14
postcards
loading
settings 13 Power light power supply 50 print cartridge contacts, wiping print cartridges
7
7
7
31
20, 46
21
aligning cleaning 28 installing 20 part numbers preserving 32 removing replacing 20
print nozzles
cleaning wiping 31
print quality
improving troubleshooting 41
printer driver
downloading installing 47, 48
uninstalling printer setup, troubleshoot­ing
47
printer software
installing
uninstalling 48 printer software installa­tion, troubleshooting
24, 25
21
21
28
24
47
48
47
47
54
Page 55
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
Printing Preferences
customizing tabs 10
printing problems
color quality error messages general 34 poor quality 41 specialty papers
10
44
46
45
R
release tab
locating
using resolving problems 47 reverse page order
5
5
12
S
safety information 51 settings
banner paper
coated paper 14
custom size paper 14
15
envelopes glossy paper 14 greeting cards 13 index cards iron-on transfers 15 photo cards photo paper 14 postcards 13 recommended transparencies 15
sheet feeder
locating using 4
software applications
Control Program Document Defaults
(Printing Preferences)
13, 30
13
13
13
4
18
10
software, printer
installing uninstalling 48
specialty paper
loading
specialty papers
47
6
settings
supplies, ordering 19
13
T
test page
alignment does not print 38
transparencies
loading settings 15
troubleshooting
error messages flashing lights 46 poor print quality specialty print jobs 45
two-way communications
problem indicators
25
9
U
uninstalling printer soft-
48
ware United Kingdom Telecom­munications Act 1984
46
41
35
50
55
Page 56
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
W
Windows
NT 4.0
Windows 2000 47 Windows 2000
Printing Preferences Windows NT 4.0
Document Defaults
47
opening 11
opening
11
10
10
Index
56
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