Lexmark X652, X658, X654, X656, X651 User Manual

Lexmark™ X65x Troubleshooting Guide

Troubleshooting

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon.

The Print dialog appears.

3 Select Print as image. 4 Click OK.

MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED

PROPERLY AND WORKING

• Make sure the internal print server is properly installed and

that the printer is connected to the network.

• Print a network setup page and check that the status shows

Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

• The power cord is plugged into the printer and a properly

grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

• Other electronic equipment plugged into the outlet is

working.

• The printer is turned on. Check the printer power switch.

• The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

• All options are properly installed.

• The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.

If Ready does not appear, then turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS

INSTALLED

• Verify that you are using the correct printer software.

• If you are using a USB port, make sure you are running a

supported operating system and using compatible printer software.

MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

MAKE SURE PRINTER CABLES ARE SECURELY

CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

• Delete the print job, and then print it again.

• For PDF documents, recreate the PDF and then print it

again.

MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHANGE THE PAGE PROTECT SETTING TO OFF

1 Make sure the printer is on and Ready appears. 2 On the home screen, touch

3 Touch Settings. 4 Touch General Settings. 5 Touch the down arrow until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to Page Protect until Off

appears.

8 Touch Submit. 9 Touch .

Job prints from the wrong tray or on the wrong paper

Incorrect characters print

MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE

If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

These are possible solutions. Try one or more of the following:

LOAD THE SAME SIZE AND TYPE OF PAPER

• Load the same size and type of paper in each tray to be

linked.

• Move the paper guides to the correct positions for the paper

size loaded in each tray.

USE THE SAME PAPER SIZE AND PAPER TYPE

SETTINGS

• Print a menu settings page and compare the settings for

each tray.

• If necessary, adjust the settings from the Paper Size/Type

menu.

Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu.

MAKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

INCREASE THE PRINT TIMEOUT VALUE

1 Make sure the printer is on and Ready appears. 2 On the home screen, touch

3 Touch Settings. 4 Touch General Settings. 5 Touch the down arrow until Timeouts appears. 6 Touch Timeouts. 7 Touch the left or right arrow next to Print Timeout until

the desired value appears.

8 Touch Submit. 9 Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1 From the printer control panel, check the Paper Type setting

from the Paper menu.

2 Before sending the job to print, specify the correct type

setting:

• For Windows users, specify the type from Print

Properties.

• For Macintosh users, specify the type from the Print

dialog.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

MAKE SURE COLLATE IS SET TO ON

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

REDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

• Blank pages

• Checkerboard pattern

• Distorted graphics or pictures

• Missing characters

• Faded print

• Dark print

• Skewed lines

• Smudges

• Streaks

• Unexpected characters

• White lines in print

These are possible solutions. Try one or more of the following:

UNWANTED TONER IS IN THE BACKGROUND

• Increase the background removal setting.

• Adjust the darkness to a lighter setting.

PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT

• On the Copy screen, select the Text/Photo or Printed Image

icon.

• Rotate the original document on the scanner glass.

• On the Copy screen, adjust the scale setting.

TEXT IS LIGHT OR DISAPPEARING

• On the Copy screen, touch the Text icon.

• Decrease the background removal setting.

• Increase the contrast setting.

• Decrease the shadow detail setting.

Solving scanner problems

Checking an unresponsive scanner

If your scanner is not responding, then make sure:

• The printer is turned on.

• The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

• The power cord is plugged into the printer and a properly

grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

• Other electrical equipment plugged into the outlet is working.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

THE TONER MAY BE LOW

When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.

THE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint-free cloth dampened with water.

THE COPY IS TOO LIGHT OR TOO DARK

Adjust the density of the copy.

CHECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED

• On the Copy screen, select the Printed Image icon.

• Decrease the background removal setting.

Partial document or photo copies

These are possible solutions. Try one or more of the following:

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

CHECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1 From the printer control panel, check the Paper Size setting

from the Paper menu.

2 Before sending the job to print, specify the correct size

setting:

• For Windows users, specify the size from Print

Properties.

• For Macintosh users, specify the size from the Page

Setup dialog.

Scan was not successful

These are possible solutions. Try one or more of the following:

CHECK THE CABLE CONNECTIONS

Make sure the network or USB cable is securely connected to the computer and the printer.

AN ERROR MAY HAVE OCCURRED IN THE PROGRAM

Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

OTHER SOFTWARE PROGRAMS MAY BE INTERFERING

WITH SCANNING

Close all programs not being used.

THE SCAN RESOLUTION MAY BE SET TOO HIGH

Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE PRINTER CONNECTIONS

Make sure the cable connections for the following hardware are secure, if applicable:

• Telephone

• Handset

• Answering machine

THE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint-free cloth dampened with water.

ADJUST THE SCAN RESOLUTION

Increase the resolution of the scan for a higher quality output.

CHECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

CHECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1 From the printer control panel, check the Paper Size setting

from the Paper menu.

2 Before sending the job to print, specify the correct size

setting:

• For Windows users, specify the size from Print

Properties.

• For Macintosh users, specify the size from the Page

Setup dialog.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

CHECK THE CABLE CONNECTIONS

Make sure the network or USB cable is securely connected to the computer and the printer.

Solving fax problems

Caller ID is not shown

Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.

If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use.

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

CHECK THE TELEPHONE WALL JACK

1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different

telephone into the wall jack.

4 If you still do not hear a dial tone, then plug a telephone

into a different wall jack.

5 If you hear a dial tone, then connect the printer to that wall

jack.

REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

• If you are using an ISDN telephone service, then connect

the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

• If you are using DSL, then connect to a DSL filter or router

that will support analog use. For more information, contact your DSL provider.

• If you are using a PBX telephone service, then make sure

you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine.

CHECK FOR A DIAL TONE

• Place a test call to the telephone number to which you want

to send a fax to make sure that it is working correctly.

• If the telephone line is being used by another device, then

wait until the other device is finished before sending a fax.

• If you are using the On Hook Dial feature, then turn up the

volume to verify a dial tone.

+ 8 hidden pages