LEXMARK X651de, X652de, X654de, X656de, X656dte Service Manual

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Lexmark™ X651de, X652de, X654de, X656de, X656dte, X658d, X658de, X658dme, X658dfe, X658dte, X658dtme, X658dtfe

• Tabl e of conte n t s

• Start diagnostics

Revision: February 28, 2012

Machine Type 7462

• Safet y and notices

• Trademarks

• Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries .

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Edition: February 28, 2012 The following paragraph does not apply to any country where such provisions are inc onsistent with local law:

LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Optra Forms is a trademark of Lexmark International, Inc. All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

7462

P/N 12G9823

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Table of contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Lithium warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-xxi

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv

Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-xxiv

Change history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii- x x v

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Basic models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Available internal options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Media handling options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Paper types and weights supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Paper types and weights supported by the output bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Tools required for servi ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Confirm the installa tion status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Power-on Reset sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Entering Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Error code table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108

Sensor (input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108

Sensor (fuser output) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108

Sensor (narrow media) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-109

Sensor (duplex input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-109

Sensor (duplex input) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-110

Sensor (duplex exit ) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-110

Sensor (pass through) servi ce check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-110

Sensor (envelope feeder empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-111

Sensor (ADF top door interlock) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-111

Switch (ADF closed interlock) jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-112

Sensor (ADF sheet through) stat ic jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-113

Sensor (ADF sheet through) lat e jam service check 290.01 . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-114

Sensor (ADF 1st scan) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-115

Sensor (ADF sheet through) li ngeri ng jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-116

Sensor (1st scan) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-118

Sensor (2nd scan) stat ic jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-119

Sensor (2nd scan) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-119

Sensor (ADF media exit) late j am service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120

ADF top door open jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122

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Media missing jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-122

Sensor (ADF media exit) stati c jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-123

Sensor (ADF media exit) late j am service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-124

Sensor (ADF media exit) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-126

Sensor (input) late j am servi ce check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-128

Sensor (input) linge ring jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-130

Sensor (input) early jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-131

Sensor (input) stati c jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-132

Sensor (fuser output) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-133

Sensor (fuser output) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-134

Sensor (fuser output ) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-136

Sensor (narrow media) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-136

Sensor (narrow media) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-137

Sensor (duplex input) la te jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-138

Sensor (duplex input) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-140

Sensor (duplex input) static jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-141

Sensor (pass through) lat e jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-142

Sensor (pass through) lin gering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143

Sensor (pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-144

Sensor (stapler pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145

Sensor (stapler pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145

Sensor (stapler pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-146

Sensor (output pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-146

Sensor (output pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147

Sensor (output pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147

Sensor (mailbox empty) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-148

Sensor (mailbox empty) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-148

Sensor (mailbox empty) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-149

Sensor (toner empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

Sensor (scanner HP) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

Sensor (ADF 2nd scan) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

System software error (900.xx) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151

NVRAM mismatch failure (950 .00 through 950.29) servic e check . . . . . . . . . . . . . . . . . . . . . . .2-154

Image quality trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155

Printer Related Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155

Image quality symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155

Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156

Faint print (Low contrast) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156

Blank print (no print) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-158

Solid black . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-160

Vertical lines and bands (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-161

Horizontal white stripes or bands (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . .2-162

Vertical stripes (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-163

Horizontal stripes (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-164

Partial lack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-166

Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167

After image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169

Background (fog) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-170

Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-171

Media damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-172

No fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-174

ADF & Scanner Related Troubleshooti ng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-175

Image quality symptoms: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-175

ADF & Scanner Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-176

Dark image quality (using ADF or Scanner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-176

Vertical lines (process direction using the ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177

Spots (using flatbed scanner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-178

Skew (using ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-180

Media damage (using ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-181

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Network service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 8 2

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Understanding the print er control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Understanding the home scre en . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Using the touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Sample touch screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Other touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Entering Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Registration (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Input source tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Printing Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

CACHE Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

USB HS Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Top Margin (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Feed Tests (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Printed Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Permanent Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Engine Settings 1 through 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Edge to Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Enable Edge to Edge Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Fuser Temperature (Fuser Temp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Fuser Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Gap Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

. . . . . . . . . . 3-24

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Auto Dark Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

SCANNER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Back Side Scan Uniformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

ASIC Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3- 2 8

Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Maintenance Counter Val ue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Reset Maintenance Counte r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

USB Scan to Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Min Copy Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

NumPad Job Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Fax Storage Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Scanner Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3- 35

Disable Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

Envelope Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39

Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39

Require Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39

LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Wiper Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Exit Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42

Basic models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42

Printe r th e o ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43

Models X651, X652, X654 and X656 paper path rolls and sensors . . . . . . . . . . . . . . . . . . . . . . .3-43

Model X658 paper path roll s and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 - 4 4

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

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Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Multi-purpose feeder (MPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

MPF feed roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

MPF pick solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Sensor (MPF media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Sensor (input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Alignment assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Transfer roll assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Polygon printhead ass emb ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Fuser components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Heat roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Pressure roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Heater lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Thermal cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Sensor (fuser output) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Sensor (narrow media) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Fuser unit assembly (t ype 1 and type 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Type 1 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Type 2 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Sensor (standard bin full) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Main drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Redrive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Electrical components and controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Switch (printer front door interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Main cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Print cartridge cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Duplex cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

LVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

LVPS cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

HVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

System card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Printhead control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Rotation of printhead motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Determination of printhead ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Printhead reference value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Fuser control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 3-61

Fuser control method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Fuser lamp on/off control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Fuser warm-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Xerographic and prin t cart ri dge com ponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63

Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63

Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

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Auto density sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-67

Document scanning at ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -68

Document scanning at plat en . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-68

Names and functions of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-68

Scanner unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-68

Sensor (FB length APS 1), Sensor (FB length APS 2), Sensor (FB length APS 3) . . . . . . . . . .3-68

Switch (ADF closed interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Scanner drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-68

Sensor (FB scanner HP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69

Scanner exposure lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69

Scanner controller card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69

Scanner cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69

Setting a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69

Preparation for feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69

Simplex and duplex document feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-70

Duplex document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70

Names and functions of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

Sensor (ADF long media) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71

Sensor (ADF width 1), Sensor (ADF width 2), Sensor (ADF width 3), Sensor (ADF width 3) . .3-71

Sensor (ADF document set) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

ADF Document Set LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

Switch (ADF top door interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

ADF controller card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71

Sensor (ADF sheet through) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

Sensor (ADF 1st scan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

Sensor (2nd scan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

Sensor (ADF media exit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

ADF feed motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

ADF transport motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72

ADF pick solenoid assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72

High Capacity Input Tray (HCIT) tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-74

250-sheet/550-sheet tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3- 7 5

Media size sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75

Media level sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76

Pick motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76

Sensor A & B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76

Sensor (pass-thru) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76

Media transport path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78

The following is a cross section of the printer and the tandem tray module, showing the main

components dire ctl y associated with the media path and transport. . . . . . . . . . . . . . . . . . . . . .3-78

Models X651, X652, X654 and X656 paper path rolls and sensors . . . . . . . . . . . . . . . . . . . . . . .3-78

Model X658 paper path roll s and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79

Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79

Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79

Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-81

Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-81

Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81

Duplex

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-82

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-82

Sensor (duplex input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82

Duplex drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-82

Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-83

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Understanding jam numbers and locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83

200 and 203 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83

202 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85

230–239 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85

240–245 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-87

250 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88

260 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88

270–279 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-89

28X staple jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-89

290–294 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91

Adjusting skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93

Flatbed scanner skew adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94

ADF skew adjustment (via ADF document tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94

ADF skew adjustment (Via duplex LE D assem bly) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-96

Media squareness check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-98

Print skew correct ion procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-101

Copy skew correction procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103

Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-105

Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-105

Printer skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-107

Abnormal skew printer correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-107

Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-108

Print Position Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-108

Repair information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensiti ve parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Model information used in the parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Polygon printhead mechanical registration adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Alignment assembly adj ustm ent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Before starting service work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Charge roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Duplex assembly remova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Duplex cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Duplex drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Duplex input sensor asse mbly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Duplex guide assembly, front removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Media turn guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Fuser access door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 13

Main cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Fuser drive release linkage removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Fuser unit assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Fuser wiper cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

HVPS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Inner deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Option drive shaft removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Main drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Alignment assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Media support removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Tray roller cat ch assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

MPF cam gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

MPF lift plate assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

MPF media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

MPF pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

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MPF pick solenoid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Pick arm assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

Print cartridge cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 3 0

Print cartridge clamp assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Print cartridge ID connector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Printhead assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3 2

Connection access cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Door assembly, rear rem o val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

Duplex guide assembly, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

Cover assembly, rear lower (X654, X656, and X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Redrive motor asse mbly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Sensor (duplex input) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 0

Sensor (media low) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Sensor (media empty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 4 0

Sensor (toner empty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 4 1

Sensor (input) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-41

Sensor shield assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -42

Standard bin actuat or assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42

Sensor (standard bin exit) actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43

Sensor (toner density) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 4 3

Switch (media size) assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44

LVPS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Access door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

System card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 4 7

Hard drive removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

Hard drive cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-51

Fax card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52

Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -53

Transfer roll bracket assembl y, left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 53

Transfer roll bracket assembl y, right removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54

Transfer deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Redrive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

ADF feed / pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56

ADF separator roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57

ADF separator torque limiter assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58

ADF cover, front removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59

ADF cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60

ADF document tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60

ADF top door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 6 1

ADF controller card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

ADF platen cushion removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 6 2

ADF lower door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63

ADF duplex CCD scan glass assembly removal (X654, X656, and X658) . . . . . . . . . . . . . . . . . . 4- 64

ADF duplex CCD assembly removal (X654, X656, and X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65

ADF pinch roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 6 7

ADF turn guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

ADF media pinch pad assembly remova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70

Sensor (ADF media exit) fan bracket assembly removal (X654, X656, and X658) . . . . . . . . . . .4-71

ADF transport drive motor bracket assembly w/cable removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-71

ADF feed drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73

ADF pick roll position cam assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74

ADF solenoid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 5

Sensor (ADF top door interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75

Sensor (ADF lower door interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75

Sensor (ADF 2nd scan) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-76

Sensor (ADF 1st scan) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 7 7

Sensor (ADF sheet through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Sensor (ADF document set) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78

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Switch (ADF closed interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79

ADF unit assembly removal (models X651, X652, X654 and X656) . . . . . . . . . . . . . . . . . . . . . . . 4-80

ADF unit assembly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-80

ADF left hinge removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82

ADF right hinge removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83

Cover, left rear corner removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Cover, right rear corner removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85

Sensor (standard bin exit) actuator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-86

Sensor (ADF media exit) bracket assembly removal (X651) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Scanner CCD assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-88

Scanner reference LED cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-89

Scanner unit assembly rem oval (models X651, X652, X654 and X656) . . . . . . . . . . . . . . . . . . . 4-89

Scanner unit assemb ly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-91

MPF tray door assembly removal (models X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . 4-93

MPF tray door assembly remov al (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96

Fuser access assembl y rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97

Output cover assembly rem oval (model X651, X652, X654 and X656) . . . . . . . . . . . . . . . . . . . . 4-98

Output cover assembly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-98

Redrive assembly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-99

Redrive assembly removal (models X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . . . . . . 4-100

Laser cover removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101

Laser cover removal (models X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-103

Standard output bin LED assembly rem oval (models X651, X652, X654, and X656) . . . . . . . 4-105

MPF media guide assembly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105

Operator panel assem bly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-106

Card reader assembly rem oval (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108

USB cable removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-111

Operator panel door assembly remova l (models X651, X652, X654, and X656) . . . . . . . . . . . 4-113

Operator panel cover latch assembly removal (models X651, X652, X654, and X656) . . . . . . 4-116

Print cartridge cover assembly removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-117

Side cover, right removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-118

Side cover, right removal (models X651, X652 , X654, and X656) . . . . . . . . . . . . . . . . . . . . . . . 4-119

Side cover, left removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-120

Side cover, left removal (models X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . . . . . . . . 4-121

Door assembly, rear rem o val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-122

Cover, rear lower removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-123

Scanner support cover, right rear removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124

Scanner support inner cover, right removal (mode l X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125

Scanner support cover, right removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-126

Scanner contro ll er card assembly rem oval (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -127

Scanner controller card assembly removal (models X651, X652, X654 and X656) . . . . . . . . . 4-129

Scanner cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 3 0

Scanner cover, left removal (models X651, X652, X654 and X656) . . . . . . . . . . . . . . . . . . . . . . 4-131

Scanner cover, lef t rem oval (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132

Scanner cover, right removal (models X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . . . . 4 -133

Scanner cover, right removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-133

Scanner cover, front removal (models X651, X652, X654 and X656) . . . . . . . . . . . . . . . . . . . . 4-134

Scanner cover, front removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-135

Scanner platen glass cover assembly remo val (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136

Scanner platen glass cover assembly removal (models X651, X652, X654 and X656) . . . . . . 4-137

Scanner support platform removal ( models X651, X652, X654, and X656) . . . . . . . . . . . . . . . 4-138

Carriage belt tensioner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-140

Carriage drive motor assembly with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-141

Carriage belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-142

Scanner / ADF duplex CCD exposure lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-143

Scanner interface card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-144

Scanner cooling fan filter removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-145

Scanner cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 1 4 5

Scanner support cover, left rear removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-146

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Scanner support cover, left front removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-147

Scanner support cover, left removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-148

Scanner support inner cover, left removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-148

Sensor (platen glass length) assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-149

Sensor (scanner HP) assembly w/bracket rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-150

LVPS cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-150

Option removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-151

High capacity input tra y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-151

High capacity input tra y (HCIT) med ia tr ay assembly removal . . . . . . . . . . . . . . . . . . . . . . . . .4-152

High capacity input tra y (HCIT) tray cover, front remo val . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-153

High capacity input tra y (HCIT) cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-155

High capacity input tra y (HCIT) cover, right removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-157

High capacity input tra y (HCIT) cover, left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159

High capacity input tra y (HCIT) anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . .4-161

High capacity input tra y (HCIT) drawer slide assembl y removal . . . . . . . . . . . . . . . . . . . . . . . .4-162

High capacity input tra y (HCIT) tray lift drive motor assembly removal . . . . . . . . . . . . . . . . . .4-163

High capacity input tra y (HCIT) controller card assembly removal . . . . . . . . . . . . . . . . . . . . . .4-164

High capacity input tra y (HCIT) med ia si ze actuator assembly removal . . . . . . . . . . . . . . . . . .4-165

Sensor (HCIT tray raised HP) wit h cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-167

Sensor (HCIT pass through) wit h cable re mov al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-169

High capacity input tra y (HCIT) pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . .4-170

High capacity input tray (HCIT) tray closed latch with spring removal . . . . . . . . . . . . . . . . . . . 4-172

250-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-173

250-sheet option drawer assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-173

250-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-174

250-sheet media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-175

Anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-175

250-sheet frame assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-176

Sensor (pass through) with cabl e removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-176

250-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-178

Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-180

Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-181

Tray roller cat ch assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-183

550-sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-183

550-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-184

550-sheet option drawer assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-184

550-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-185

550-sheet bellcrank recoil spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-186

Media out actuator removal (models T652 and T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-186

Anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-187

550-sheet frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-188

Upper interface cable assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-190

Lower interface cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-190

Sensor (pass through) with cabl e removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-191

550-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-191

Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-193

550-sheet option drive shaft with spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-194

Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-195

Media tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-195

MFP stapler assembl y rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-196

MFP stapler assembl y right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-196

MFP stapler assembl y left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-197

MFP stapler assembly top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-198

MFP stapler assembl y handle cover remov al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-199

MFP stapler assembl y LED sensor cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-200

MFP stapler assembl y sensor (finisher media bin present ) removal . . . . . . . . . . . . . . . . . . . .4-202

MFP stapler assembly standard output bin LED and LED clear lens removal . . . . . . . . . . . . .4-203

MFP stapler assembly tam per drive belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-204

MFP stapler assembl y tamper drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . .4-205

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MFP stapler assembl y media stack flap and media stack flap actuator removal . . . . . . . . . . 4-205

MFP stapler assembly stapler unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-207

Stapler/st acker controller card assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-208

MFP stapler assembl y paddle drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-209

MFP stapler assembly sensor (media stack) remo val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-210

MFP stapler assembly sensor (paddle HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-211

MFP stapler assembl y sensor (staple r access door interl ock) removal . . . . . . . . . . . . . . . . . 4-212

MFP stapler assembly sensor (tamper HP left and right) removal . . . . . . . . . . . . . . . . . . . . . . 4-213

MFP stapler assembly sensor (bin full send) rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-214

MFP stapler assembl y sensor (bin full receive) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-215

MFP stapler assembl y sensor (media in stapler) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-215

MFP stapler assembly sensor (deflector HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-216

4-bin mailbox assembly left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-218

4-bin mailbox assembly controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-219

4-bin mailbox assembly sensor (media bin ful l) rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-220

4-bin mailbox assembly sensor (deflect or gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-221

4-bin mailbox assembly rear door assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-222

4-bin mailbox assembly right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-223

4-bin mailbox assembly LED card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-224

4-bin mailbox assembly top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-225

4-bin mailbox assembly deflector gate solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-226

4-bin mailbox assembly transport solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-227

4-bin mailbox assembly spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-228

4-bin mailbox assembly deflector gate (bin 1 through 3) r emoval . . . . . . . . . . . . . . . . . . . . . . 4-229

4-bin mailbox assembly deflector gate (bin 4) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-230

4-bin mailbox assembly sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-231

4-bin mailbox assembly sensor (mailbox em pty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-232

4-bin mailbox assembly standard output bin LED removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-233

4-bin mailbox assembly LED clear lens removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-235

4-bin mailbox assembly media bin full actu ator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-236

Offset stacker re ar door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-236

Offset stacker right cover remo val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -237

Offset stacker l eft cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-238

Offset stacker t op cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-239

Offset stacker handle cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-240

Offset stacker LED sensor cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-241

Offset stacker sensor (finisher media bin present) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-242

Offset stacker st andard output bin LED and LED clear lens removal . . . . . . . . . . . . . . . . . . . 4-243

Offset stacker tamper drive belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-244

Offset stacker tamper drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-245

Offset stacker media stack flap and media stack flap act uator removal . . . . . . . . . . . . . . . . . 4-246

Stapler/st acker controller card assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-247

Offset stacker paddle drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-248

Offset stacker sensor (media stack) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-249

Offset stacker sensor (paddle HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25 0

Offset stacker sensor (tamper HP left and right) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-250

Offset stacker sensor (bin full send) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-251

Offset stacker sensor (bin full receive) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-252

Offset stacker sensor (deflector HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-253

Connector locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Sensors–ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Sensors–Flatbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Preventive mainte nan ce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspect ion guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Lubrication spec if ications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Individual main tenance part expected life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

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Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Maintaining the print er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Cleaning the exterior of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Cleaning the scanner gl ass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Parts catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Model information used in the parts catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Assembly 1: Covers (X651, X652, X654, and X656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Covers 1 (X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Covers 2 (X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Media path and ducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Assembly 5: Pick arm and media tray assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 6: Drive motor assembly, redri ve, and duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: Printhead, charge, and transfer assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 8: System card, HVPS and scanner controller card assemblies . . . . . . . . . . . . . . . . . . . 7-16

Assembly 9: Fuser and LVPS card assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Assembly 10: Flatbed scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Assembly 11: ADF unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Assembly 12: ADF covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Assembly 13: ADF feed and drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Assembly 14: ADF electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Assembly 15: 550 Sheet option tray assembly (X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Assembly 16: 250 Sheet option tray assembly (X651, X652, X654, and X656) . . . . . . . . . . . . . . . 7-32

Assembly 17: 550 Sheet option tray assembly (X651, X652, X654, and X656). . . . . . . . . . . . . . . . . 7-34

Assembly 18: HCIT Sheet option tray assembly (X651, X652, X654, and X656) . . . . . . . . . . . . . . . 7-36

Assembly 19: MFP stapler assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 38

Assembly 20: MFP stapler assembly #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Assembly 21: MFP stapler assembly #3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Assembly 22: MFP stapler assembly #4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44

Assembly 23: MFP offset stacker assembly #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46

Assembly 24: MFP Offset stacker #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48

Assembly 25: MFP Offset stacker #3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50

Assembly 26: MFP 4-bin mailbox assembly #1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52

Assembly 27: MFP 4-bin mailbox assembly #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54

Assembly 28: MFP 4-bin mailbox assembly #3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56

Assembly 29: Envelope feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58

Assembly 30: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60

Assembly 31: Power cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62

Assembly 32: Universal tr ays and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-63

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-5

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Notices and safety information

The following laser notice labels may be affixed to this printer.

Laser no tice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

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Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Laserilmoitus

Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 5 mW:n galliumarsenidilaser ja toimii 770 - 795 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.

Huomautu s las er laitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

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Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Lithium warn ing

CAUTION

This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.

Safety information

• The safety of this product is based on testing and approvals of the original design and specific

components. The manufacturer is not responsible for safety in the event of use of unauthorized

replacement parts.

• The maintenance information for this product has been prepared for use by a professional service person

and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and servicing of

this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the

product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume

aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de

maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du

produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti

specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle

parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di

assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza

autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.

Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

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Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und

bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines

elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem

Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes

específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal

cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de

la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Inform a çõ es de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes

específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não

devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.

Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão

perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components

específics.

El fabricant no es fa responsable de les qüestions de

seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està

destinada

a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei

d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre

les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu

treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General infor m a ti o n contains a general description of the printer and the maintenance approach used to

repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to

isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.

4. Repair infor ma t io n provides instructions for making printer adjustments and removing and installing

FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the printer.

6. Preventive maintenance contains the lubrication specifications and recommendations to prevent

problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Appendix A contains service tips and information. Appendix B contains representative print samples.

Navigation buttons

This manual contains navigation buttons in the right margin of each page, making it easier and quicker to navigate.

Button Description

Click to move the document view backward by one page.

Click to move the document view forward by one page.

Go Back

Click to return to the last page viewed.

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Change history

Revision date Updates

2012/02/28 Added error code “917.00” on page 2-80. 2012/02/02 • Added PN 40X6932for the tray size sensing actuators in the following assemblies:

- “Pick arm and media tray assemblies” on page 7-11

- “550 Sheet option tray assembly (X658)” on page 7-31

- “250 Sheet option tray assembly (X651, X652, X654, and X656)” on page 7-33

- “550 Sheet option tray assembly (X651, X652, X654, and X656)” on page 7-35

• Added United Kingdom in the description for PN 40X0271.

2011/11/22 Updated the possible repair action for the following error codes:

- “200.34” on page 2-14

- “929.01” on page 2-97

- “929.02” on page 2-97

- “929.03” on page 2-97

2011/10/25 Replaced PN 40X4310 with PN 40X8310 for the HCIT media out actuator in “HCI T Sheet

2011/9/01 Replaced PN 40X4365 with PN 40X6994 for the MPF pick solenoid assembly in “Pick arm

2011/7/14 • Replaced PN 40X4473 with PN 99A0447 for the 550 option draft shaft in “550 Sheet

2011/7/08 • Replaced PN 40X4309 with PN 40X5840 in “250 Sheet option tray assembly (X651,

option tray assembly (X651, X652, X654, and X656)” on page 7-37.

and media tray assemblies” on page 7-11.

option tray assembly (X65 8)” on page 7-31.

• Added PN 99A0275 for the spring in “550 Sheet option tray assembly (X658)” on

page 7-31.

• Updated the art for “550 Sheet option tray assembly (X658)” on page 7-30.

• Replaced PN 40X4473 with PN 99A0447 for the 550 option draft shaft in “550 Sheet

option tray assembly (X651, X652, X654, and X656)” on page 7-35.

• Added PN 99A0275 for the spring in “550 Sheet option tray assembly (X651, X652,

X654, and X656)” on page 7-35.

• Updated the art for “550 Sheet option tray assembly (X651, X652, X654, and X656)”

on page 7-34.

X652, X654, and X656)” on page 7-33.

• Changed the model for the 7462-0A5 machine type to X652de from X656dte under

“General infor m ation” on page 1-1 and “Parts catalog” on page 7-1.

Preface xxv

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CAUTION

A caution identifies something that might cause a servicer harm.

CAUTION

This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

CAUTION

This type of caution indicates a hot surface.

CAUTION

This type of caution indicates a tipping hazard.

Conventions

Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software.

There are several types of caution statements:

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1. General in formation

The Lexmark™ X651, X652, X654, X656 and X658 are All-In-One laser MFPs that provide print, copy, scan, and fax functions designed to attach to most computer networks. The operator panel is touch-sensitive and allows the user to adjust the viewing angle. All information in this service manual pertains to all models unless explicitly noted.

The printers are available in the following models:

Machine type Model Description

AIO Simplex

ADF

7462-031 X651de xx x 7462-035 X652de xx xx 7462-0A5 X652de xx xx 7462-0A1 X654de xxx 7462-231 X654de xxx 7462-232 X654de xxxx 7462-235 X656dte xxxx 7462-236 X656dte xxxxx 7462-2A1 X654de xxx 7462-2A2 X654de xxxx 7462-2A5 X656dte xxxx 7462-2A6 X656dte xxxxx 7462-432 X658de xxxx 7462-436 X658de xxxxx

Duplex

ADF

Duplex

printer

Modem Hard drive

7462-4A2 X658de xxxx 7462-4A6 X658de xxxxx

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the MPF problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair. See “Start” on page 2-1.

General information 1-1

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CAUTION:

Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a 2000-sheet drawer. Certain other configurations also must have a printer stand or printer base. More information is available on our Lexmark Web site at www.lexmark.com/multifunctionprinters.

Printer overview

CAUTION: Do not set up this product or make any electrical or cabling connections, such as the

power cord or options and features, during a lightning storm.

Printer configurations

Note: Printer configuration may vary depending on your printer model.

Basic models

1-2 Service Manual

1 Automatic Document Feeder (ADF)

2 3 4 5 6 7

Printer control panel Standard exit bin

Multipurpose feeder

550-sheet tray (Tray 1) 550-sheet tray (Tray 2)

Optional output bin

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Options

The following options are available. Some options are not available in every country or region. Contact your point of purchase for options available in your country or region.

Available internal options

•

Memory cards

– Printer memory – Flash memory – Fonts

• Firmware cards – Bar Code and Forms – IPDS and SCS/TNe – PrintCryption – PRESCRIBE

• Printer hard disk

• Lexmark

– RS-232-C Serial ISP – Parallel 1284-B ISP – MarkNet – MarkNet N8130 10/100 Fiber ISP – MarkNet N8120 10/100/1000 Ethernet ISP

• MarkNet N8110 V-34 Fax Card

Internal Solutions Ports (ISP)

N8150802.11 b/g/n Wireless ISP

Media handling options

– 250- and 550-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size – 250-sheet universally adjustable tray – 250- and 550-sheet paper drawers – 2000-sheet high-capacity feeder – Envelope feeder – Duplex option—250-sheet – Duplex option—550-sheet – Output expander – High-capacity output stacker – StapleSmart™ Finisher – 5-bin Mailbox – Vertical Kiosk Presenter – Horizontal Kiosk Presenter

General information 1-3

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Supported paper sizes, types, and weights

The following tables provide information on standard and optional paper sources and the types of paper they support.

Note: For an unlisted paper size, select the closest larger listed size.

Paper sizes supported by the printer

Paper size Dimensions

A4 210 x 297 mm

(8.3 x 11.7 in.)

A5 148 x 210 mm

(5.8 x8.3in.)

1,2

105 x 148 mm (4.1 x 5.8 in.)

J15 B5 182 x 257 mm

(7.2 x 10.1 in.)

Letter 216 x 279 mm

(8.5 x 11 in.)

Legal 216 x 356 mm

(8.5 x14 in.)

Executive 184 x 267 mm

(7.3 x 10.5 in.)

Oficio

216 x340 mm (8.5 x 13.4 in>)

Folio

216 x 330 mm (8.5 x 13 in.)

Statement

140 x 216 mm (5.5 x8.5 in.)

Universal

3,4

138 x 210 mm (5.5 x8.3 in.) up to 216 x 356 mm (8.5 x 14 in.)

70 x 127 mm (2.8 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.)

148 x 182 mm (5.8 x 7.7 in.) up to 216 x 356 mm (8.5 x 14 in.)

7 3/4 Envelopes (Monarch)

98 x 191 mm (3.9 x 7.5 in.)

9 Envelope 98 x 225 mm

(3.9 x 8.9 in.)

10 Envelope 105 x 241 mm

(4.1 x 9.5 in.)

DL Envelope 110 x 220 mm

(4.3 x 8.7 in)

250-or 550-sheet trays (standard or optional

xxxx

xxx

xxxx

xxx

Optional 2000-sheet tray

Multipurpose feeder

Duplex unit

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Optional 2000-sheet tray

Multipurpose feeder

Duplex unit

Paper size Dimensions

Other Envelope 98 x 162 mm

250-or 550-sheet trays (standard or optional

(3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.)

This size appears in the Paper Size menu only when the paper source does not support size sensing or

when size sensing is turned off.

Only the standard exit bin supports this size.

This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the

software application.

To support duplexing, the Universal width must be between 148 mm (5.8 in) and 216 mm (8.5 in);

Universal length must be between 182 mm (7.2 in) and 356 mm (14 in).

Paper types and weights s upported by the printer

250-or 550-sheet

Paper type

trays (s ta n d a rd o r optional

Paper

xxxx

•Plain

• Bond

• Colored

•Custom

• Letterhead

•Light

• Heavy

• Preprinted

• Rough/Cotton

• Recycled

Card stock xxxx Envelopes x

Labels

xxxx

• Paper

•Vinyl

Transparencies xxxx

Printing labels require a special label fuser cleaner which prevents duplexing. The label fuser cleaner is

included with the special cartridge required for label applications.

Optional 2000sheet tray

Multipurpose feeder

Duplex unit

Paper types and weights s upported by the output bins

Use this table to determine the possible output destinations of print jobs which use supported paper types and weights. The paper capacity of each output bin is listed in parentheses. Paper capacity estimations are calculated based on 75 g/m

(20 lb) paper.

General information 1-5

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The finisher supports 60-176 g/m2 (16-47 lb) paper weights.

Optional hardware

Output

Paper type

Standard exit bin (350 or 550 sheets)

Expander (550 sheets) or High Capacity Output stacker

5-Bin Mailbox (500 sheets)

StapleS m a r t II Finisher (500 sheets)

(1850 sheets)

Paper

xxxx

•Plain

• Bond

• Colored

•Custom

• Letterhead

•Light

• Heavy

• Preprinted

• Rough/Cotton

• Recycled

Card stock xx Envelopes

Labels

Transparencies xx

Supports 60-90 g/m2 (16-24 lb) paper weights.

Maximum of 50 sheets of 75 g/m2 (20 lb) paper per stapled packet. Results may vary with heavier

paper.

Printing labels require a special label fuser cleaner which prevents duplexing. The label fuser cleaner is

included with the special cartridge required for label applications.

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Tools required for service

Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7/32 inch open-end wrench

7.0 mm nut driver

5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Analog or digital multimeter Flash light (optional)

General information 1-7

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Acronyms

ADF Automatic Document Feeder AIO All-In-One CCD Charge Coupled Device (CCD) CRU Customer Replaceable Unit DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory EP Electrophotographic process EPROM Erasable Programmable Read-Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCIT High-Capacity Input Tray HVPS High Voltage Power Supply ITC Internal Tray Card LASER Light Amplification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LES Lexmark Embedded Solution (applications) LVPS Low Voltage Power Supply MDC Motor Driver Control MFP Multifunction Printer MPF Multipurpose Feeder NVRAM Nonvolatile Random Access Memory OPT Optical Sensor PC Photoconductor PIN Personal Identification Number PJL Printer Job Language POR Power-On Reset POST Power-On Self Test PP Parts Packet PWM Pulse Width Modulation RIP Raster Imaging Processor SCC Scanner Control Card SDRAM Synchronous Dynamic Random Access Memory SIMM Single Inline Memory Module UAT Universally Adjustable Tray USB Universal Serial Bus V ac Volts alternating current V dc Volts direct current

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CAUTION:

Unplug the power cord from the electrical outlet before you connect or disconnect any cable electronic board or assembly.

CAUTION:

If the printer is kept on, never touch the conductive parts if not specifically required. The power switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while the power supply is cut off. Never touch the live parts.

CAUTION:

Be careful to avoid burns by safely handling hot parts.

CAUTION

The printer weight is greater than 18kg (40 lbs) and requires two or more trained personnel to lift it safely. Use the hand holds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

2. Diagnostic information

Start

To determine the corrective action necessary to repair a printer, look for the following information:

• Does the POR stop? Check the [POR (Power On Reset) sequence]

• Do you have a symptom, rather than an error message?

• If you have an error message or user message, check the following: – [Error tables] – [2xx Paper Jams] – [User attendance messages] – [Service checks] for individual error messages

Note: There may be printer error messages that are not contained in this service manual. Call your next level

support for assistance.

Diagnostic information 2-1

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Confirm the installation status

Be sure to check the following items before starting the troubleshooting procedures.

• With the power cord unplugged from the wall outlet, check that the cord is free from breakage, short-circuit,

disconnected wire, or incorrect connection in the power cord.

• The printer is properly grounded. Check the power cord ground terminal.

• The printer is not installed at a place subjected to extreme temperature, extreme humidity or rapid changes

in temperature.

• The printer is not installed close to water service, humidifier, heat generating unit, fire, in a very dusty

place, or a place exposed to air flow from the air conditioning system.

• The printer is not installed in a place where volatile gas or inflammable gas is generated.

• The printer is not installed in direct sun.

• The printer is installed on a level and stable surface.

• Media meets specifications and is installed properly.

• Customer maintenance parts have been replaced at the specified intervals.

• Check all attached options for proper attachment and electrical connection.

• Refer to the User’s Guide for proper installation.

Power-on Reset sequence

The following is an example of the events that occur during the POR sequence:

1. Turn the machine on.

2. The Lexmark splash screen appears with a progress bar in the center until the code is loaded.

3. The fuser cooling fan turns on.

4. The fuser unit assembly lamps turn on.

5. The system card assembly cooling fan turns on.

6. Operator panel LED becomes solid.

7. The transport motor turns on.

8. Ready is displayed.

Entering Diagno stics Menu

1. Turn off the printer.

2. Press and hold 3 and 6 buttons simultaneously.

3. Turn on the printer.

4. Release the buttons after 10 seconds.

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User atten da nce me ss ag es

Error

code or

message

Error contents Description/Action Possible repair actions

System Timeout

System Timeout The system detects a firmware

component that is no longer responding.

30.XX Invalid Refill Change Cartridge

Message is cleared when a new print cartridge is installed.

31.XX Defective Cartridge Error code 31 displays when

the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective.

32.XX Cartridge part number X unsupported by device

Error 32 displays when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported.

34 Short Paper The printer determines the

paper length is too short to print the formatted data. This occurs when the printer does not know the actual paper size loaded in the tray. For autosize sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used.

Turn the power off; wait a few seconds, and then turn the power back on.

Install the proper print cartridge.

1. Install the proper print cartridge.

2. Ensure the print cartridge ID connector assembly is properly connected.

3. Replace the print cartridge ID connector assembly if problem remains. Go to “Print

cartridge ID connec tor assembly removal” on page 4-31.

Install the proper print cartridge.

1. Ensure the media tray guides are properly set for the media being used.

2. Ensure the Switch media size is properly connected.

3. Replace the switch media size if problem remains.

Go to “Switch (media size)

assembly removal” on page 4-44.

4. Replace the media tray assembly if problem remains.

Diagnostic information 2-3

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Error

code or

Error contents Description/Action Possible repair actions

message

35 Res Save Off

Deficient Memory

This IR is displayed when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer's link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If the user desires to enable Resource Save after this message has been posted, it is recommended the user either install additional memory or set each link buffer back to the Auto value.

Once all link buffers are returned to Auto, the user should exit the menus to activate the link buffer changes. Once the printer returns to the Ready state, the user may then enable Resource Save and then finally go back and modify the link buffers again. The user should note the reduction of available memory to the link buffers when Resource Save has been enabled as opposed to the memory available when Resource Save is disabled.

This message displays when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to Auto. Once all link buffers are returned to Auto, you should exit the menu to activate the link buffer changes. Once the printer returns to the Ready state, you can enable Resource Save and go back and modify the link buffers again. Note the reduction of available memory to the link buffers when Resource Save has been enabled, and compare it to the memory available when Resource Save is disabled.

• Press to disable Resource Save and continue printing.

To enable Resource Save after you get this message:

- Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes.

- When Ready is displayed, enable Resource Save.

• Install additional memory.

37A Insufficient Collation

2-4 Service Manual

Area

This message displays when the printer memory is insufficient to perform the Flash Memory Defragment operation.

Note: This message is posted prior to the actual start of the defragment operation. The printer code determines if enough printer memory is available to complete the defragment operation. The user should not be concerned with losing resources stored in the flash option.

The following actions may be taken:

• Press to clear the message. To perform the

defragment operation:

- Delete fonts, macros, and other data in RAM.

- Install additional printer memory.

• Press until Busy/ Waiting appears. The following actions are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

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Error

code or

Error contents Description/Action Possible repair actions

message

37C Insufficient Memory This message displays when

the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored. The printer ran out of memory while attempting to restore the jobs.

38 Memory Full This message displays when

the printer is processing an incoming job and there is insufficient memory available to continue processing the job.

The following actions may be taken:

• Press to clear the message. Some of the Print

and Hold jobs on the disk will not be restored. They remain on the disk, but cannot be accessed.

• Press until Busy/ Waiting appears. The following functions may be available:

-Cancel Job

- Reset Printer

Reset Active Bin

The following actions may be taken:

• Press to clear the message. Perform the

defragment operation:

- Perform the defragment operation

- Delete fonts, macros, and other data in RAM

- Install additional memory

39 Complex Page This message displays when

the page is too complex to print. The following actions may be taken:

• Press to display Busy/ Waiting. The following functions may be available:

-Cancel Job

- Reset Printer

Reset Active Bin

The following actions may be taken:

• Press to clear the message and continue the

job. Some data loss may occur. Simplify the print job and reprint, if necessary.

• Press until Busy/ Waiting appears. The following selections are possible:

-Cancel Job

- Reset Printer

Reset Active Bin

Diagnostic information 2-5

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Error

code or

Error contents Description/Action Possible repair actions

message

42.XY Cartridge Region Mismatch

This IR is displayed when the printer detects that the installed cartridge has a region that differs from the below options. To clear this IR, the printer cartridge must be replaced with one that has a proper region.

X and Y can have the following values: 0 : Worldwide region or

Undefined region 1 : America 2 : EMEA 3 : Asia 4 : Latin America 9 : Invalid region

50 PPDS Font Error This message displays when

the PPDS interpreter has encountered a font error.

Note: This error may only occur when the printer is formatting PPDS print data.

Install a new toner cartridge that matches the correct regional specification.

The following actions may be taken:

• Press to clear the message and continue

processing the job.

• Press until Busy/ Waiting appears. The following are available:

-Cancel Job

- Reset Printer

- Reset Active Bin

51 Defective Flash This message displays when

the printer detects a defective flash. This error may occur at power on, or during flash format and write operations.

52 Flash Full This message displays when

the printer detects an unformatted flash at power on.

54A Serial Option [x] Error This IR is displayed when a

serial error (framing, parity or overrun) has been detected on the specified optional serial port. This usually indicates that the serial port has not been set up correctly.

Once a host interface error has been displayed for the first time, reporting of further host interface errors for the associated port is suppressed until the interface parameters are changed for the associated, or the machine is powered off.

Press to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the problem is resolved.

Press to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the flash is formatted.

Go to network service check. See “ADF & Scanner Related

Troubleshooti ng” on page 2-175.

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Error

code or

Error contents Description/Action Possible repair actions

message

54B Std Network Software

Error

54C Network [x] Software

Error

55B Unsupported Option

in Slot [x]

56A Parallel Port [x]

Disabled

This error displays when a network port is detected, but the printer cannot establish communications with it.

An unsupported option is installed in the specified solutions port. Power off the printer and remove the unsupported option in the specified slot.

This error displays when data is sent to the printer across an optional parallel port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

The following actions may be taken:

•Press

to clear the

message and continue printing.

The job may not print correctly.

• Program new firmware for the network interface.

Reset the printer.

The following actions may be taken:

• Press to clear the message and continue printing.

The job may not print correctly.

• Program new firmware for the network interface.

• Reset the printer.

Remove unsupported option.

Go to network service check. See “ADF & Scanner Related

Troubleshooti ng” on page 2-175.

56B Serial Port [x]

Disabled

56C Standard USB Port

Disabled

This error displays when data is sent to the printer across an serial port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

Displayed when status is requested over the USB port, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

Go to network service check. See “ADF & Scanner Related

Troubleshooti ng” on page 2-175.

The following actions may be taken:

• Press to clear the message. The printer

discards any data received on the USB port.

• Press until Busy/ Waiting appears. The following are available:

- Reset Printer

Reset Active Bin

Diagnostic information 2-7

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Error

code or

Error contents Description/Action Possible repair actions

message

56E USB Port [x] Disabled Displayed when status is

requested over the USB port, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

58A Too Many Bins

Attached

This error code displays when too many bins are attached to the printer.

58B Too Many Disks

Installed

This error code displays when too many disks are attached to the printer.

58C Too Many Flash

Options

This error code displays when too many user flash memory options or too many optional firmware cards have been installed.

User can power off and remove extra flash options.

The following actions may be taken:

• Press to clear the message. The printer

discards any data received on the USB port.

• Press until Busy/ Waiting appears. The following are available:

- Reset Printer

Reset Active Bin

1. Turn off and unplug the printer.

2. Remove the excess bins.

3. Plug in the printer, and turn it on.

1. Turn off and unplug the printer.

2. Remove the excess disks.

3. Plug in the printer, and turn it on.

1. Turn off and unplug the printer.

2. Remove the excess flash memory.

3. Plug in the printer, and turn it on.

58D Too Many Trays

59A Incompatible Duplex An incompatible duplex option

2-8 Service Manual

Attached

This error code displays when too many input trays are attached to the printer.

is installed. Remove the incompatible duplex option and press

to clear the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

1. Turn off and unplug the printer.

2. Remove the excess trays.

3. Plug in the printer, and turn it on.

1. Turn off and unplug the printer.

2. Remove the incompatible external duplex unit assembly.

3. Plug in the printer, and turn it on.

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Error

code or

Error contents Description/Action Possible repair actions

message

59B Incompatible

Envelope Feeder

An incompatible envelope feeder is installed.

Remove the incompatible feeder and press to clear

the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

59C Incompatible Output

Bin [x]

An incompatible output bin is installed. For Output Bin x, x=1, 2, or 3.

Remove the incompatible output bin and press to

clear the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

59D Incompatible Tray [x] An incompatible tray is

installed. For Tray x, x= 2, 3, 4, or 5.

Remove the incompatible tray and press to clear the

message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

1. Turn off and unplug the printer.

2. Remove the incompatible envelope feeder.

3. Plug in the printer, and turn it on.

1. Turn off and unplug the printer.

2. Remove the incompatible output option.

3. Plug in the printer, and turn it on.

1. Turn off and unplug the printer.

2. Remove the incompatible trays.

3. Plug in the printer, and turn it on.

61 Defective Disk This error code displays when

the printer detects a defective disk. This error may occur at power on or during disk format and write operations. While this message displays.

62 Disk Full This error code displays when

there is not enough free space on the disk to hold the resources that have been requested to be written to the disk. This message displays for both resource and PostScript Disk operators when the disk is full.

press to clear the message. The disk is marked defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown.

TBD

Diagnostic information 2-9

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Error

code or

Error contents Description/Action Possible repair actions

message

80 Routine Maintenance

Needed

The operator panel displays this message at each 300K page count interval. It is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to “Scheduled

maintenance” on page 6-2.

88A Cartridge Low This IR is displayed when

cartridge low occurs and the cartridge low alarm is activated. If cartridge alarm is not activated, this is not an intervention condition.

88C Cartridge Nearly Low This IR is displayed when

cartridge low occurs and the cartridge low alarm is activated. If cartridge alarm is not activated, this is not an intervention condition.

88C Replace Cartridge This IR is displayed when toner

cartridge is exhausted/empty.

Scheduled maintenance required.

Refer to chapter 6. Go to “Preventive

maintenance” on page 6-1.

Replace the print cartridge.

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Error co de ta ble

Error

code or

message

Error contents Description/Action Possible repair actions

200.00 Sensor (input) area jam

200.01 Sensor (input) lingering jam

Source = MPF, duplex or envelope feeder

200.02 Sensor (input) lingering jam

200.04 Sensor (input) early jam

The media is jammed in the sensor (input) area.

The media reached the sensor (input) but did not clear it within the specified time.

The media reached the sensor (input) sooner than the specified time.

Wrong config ID causes engine to assume 500 paper path on 250 model.

1. Fan the media and check for obstructions.

2. Go to sensor (input) service check.

See “Sensor (i nput) service

check” on page 2-108.

1. Fan the media and check for obstructions.

2. Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-131.

200.06 Sensor (input) early jam

200.07 Sensor (input) late jam

Source = input option tray

200.08 Sensor (input) early jam

The sensor (input) rebounded once the trailing edge of the media passed.

The media is late reaching the sensor (input) within the specified time.

The media reaches the sensor (input) sooner than the specified time.

Go to sensor (input) service check.

See “Sensor (i nput) service

check” on page 2-108.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-131.

Diagnostic information 2-11

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Error

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Error contents Description/Action Possible repair actions

message

200.09 Printhead laser start failure

200.10 Printhead motor synchronization error

200.11 Printhead polygon mirror synchronization error

The printhead laser start process failed because it did not receive proper feedback signal from the printhead motor.

The printhead motor is not synchronized when media reaches the sensor (input).

The printhead polygon mirror motor becomes unsynchronized when the media reaches the sensor (input).

1. Check all connections on the printhead.

2. Check all connections on the main drive motor assembly.

3. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

1. Remove all media present in media path.

2. Check all connections on the printhead.

3. Check all connections on the system card assembly.

4. Replace the printhead if problem remains. Go to

“Printhead assembly removal” on page 4-32.

1. Remove all media present in media path.

2. Check all connections on the printhead.

3. Check all connections on the system card assembly.

4. Replace the printhead if problem remains. Go to

“Printhead assembly removal” on page 4-32.

200.12 Laser power signal error

200.13 Sensor (input) static jam

200.14 Sensor (input) early jam

The printhead laser power signal has failed

Media remains on the sensor (input) during the warm up sequence.

The media reached the sensor (input) sooner than the specified time.

1. Remove all media present in media path.

2. Check all connections on the printhead.

3. Check all connections on the system card assembly.

Replace the printhead if problem remains. Go to

“Printhead assembly removal” on page 4-32.

4. Replace the system card if problem remains. Go to

“System card assembl y removal” on page 4-47.

Go to sensor (input) static jam service check.

See “Sensor (i nput) static

jam service check” on page 2-132.

Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-131.

2-12 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

200.15 Laser power did not settle

200.16 Main drive motor assembly load error

200.17 Sensor (input) lingering jam

Source = Tray 1 Tray level= Not Low

Laser circuit failure on printhead or system card assembly.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media reached the sensor (input) but did not clear it within the specified time.

1. Remove all media present in media path.

2. Check all connections on the printhead.

3. Check all connections on the system card assembly.

Replace the printhead if problem remains. Go to

“Printhead assembly removal” on page 4-32.

4. Replace the system card if problem remains. Go to

“System card assembl y removal” on page 4-47.

1. Remove all media present in media path.

2. Check all connections on the main drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

200.18 Sensor (input) lingering jam

Source = Tray 1 Tray level = Low

200.19 Sensor (input) lingering jam

Source = Tray 1 Tray level = Empty

200.27 Sensor (input) lingering jam

Source = Tray 2 Tray level = Not Low

200.28 Sensor (input) lingering jam

Source = Tray 2 Tray level = Low

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Diagnostic information 2-13

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Error

code or

Error contents Description/Action Possible repair actions

message

200.29 Sensor (input) lingering jam

Source = Tray 2 Tray level = Empty

200.32 Operator panel door assembly

switch failure

200.33 Sensor (input) early jam

200.34 Sensor (toner empty) failure

The media reached the sensor (input) but did not clear it within the specified time.

Operator panel door assembly not fully closed. Interlock switch not functioning correctly.

The media reached the sensor (input) sooner than the specified time.

Wrong config ID causes engine to assume 500 paper path on 250 model.

The sensor (toner empty) has failed or is not sensing the pulse wheel on the print cartridge.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

1. Ensure that the operator panel door assembly is fully closed.

2. Check operator panel door assembly for damage.

3. Check interlock switch (in left operator panel hinge) for damage.

4. Check all connections on the system card assembly.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-131.

1. Inspect print cartridge pulse wheel for damage and replace if needed.

2. Check the sensor (toner empty) for proper operation. See “Sensor (toner empty)

service check” on page 2-150.

200.37 Sensor (input)

200.38 Sensor (input)

200.39 Sensor (input)

200.47 Sensor (input)

2-14 Service Manual

lingering jam Source = Tray 3

Tray level= Not Low

lingering jam Source = Tray 3

Tray level = Low

lingering jam Source = Tray 3

Tray level = Empty

lingering jam Source = Tray 4

Tray level = Not Low

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See

“Sensor (input ) lingering jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

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Error contents Description/Action Possible repair actions

message

200.48 Sensor (input) lingering jam

Source = Tray 4 Tray level = Low

200.49 Sensor (input) lingering jam

Source = Tray 4 Tray level = Empty

200.57 Sensor (input) lingering jam

Source = Tray 5 Tray level = Not Low

200.58 Sensor (input) lingering jam

Source = Tray 5 Tray level = Low

200.59 Sensor (input) lingering jam

Source = Tray 5 Tray level = Empty

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

Go to sensor (input) lingering jam service check.

See “ Sensor ( input) linger ing

jam service check.” on page 2-130.

201.00 Sensor (fuser output) area jam.

Type 1 fuser

201.01 Main drive motor assembly load error.

Type 1 fuser

201.02 Sensor (fuser output) late jam.

Type 1 fuser

201.04 Sensor (narrow media) late jam

Type 1 fuser

The media is jammed in the sensor (fuser output) area.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media is late reaching the sensor (fuser output) within the specified time.

The expected wide media is late reaching the sensor (narrow media) within the specified time.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

1. Check all connections on the main drive motor assembly.

2. Check all connections on the system card assembly.

3. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

If problem remains, a type 2 fuser can be installed.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

Diagnostic information 2-15

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Error

code or

Error contents Description/Action Possible repair actions

message

201.06 Sensor (narrow media) late jam

Type 1 fuser

201.07 Sensor (fuser output) late jam

Type 1 fuser

201.25 Sensor (fuser output) area jam.

Type 2 fuser

201.26 Main drive motor assembly load error.

Type 2 fuser

201.27 Sensor (fuser output) late jam.

Type 2 fuser

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

The media is jammed in the sensor (fuser output) area.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media is late reaching the sensor (fuser output) within the specified time.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

1. Check all connections on the main drive motor assembly.

2. Check all connections on the system card assembly.

3. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

If problem remains, a type 2 fuser can be installed.

201.29 Sensor (narrow

201.30 Operator panel door

2-16 Service Manual

media) late jam Type 2 fuser

assembly interlock switch failure

Type 2 fuser

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the operator panel door interlock switch did not cycle prior to printer restart.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

1. Remove all media present in media path.

2. Ensure that the operator panel door assembly is fully open then fully closed.

3. Check operator panel door assembly for damage.

4. Check interlock switch (in left operator panel hinge) for damage.

5. Check all connections on the system card assembly.

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code or

Error contents Description/Action Possible repair actions

message

201.31 Sensor (narrow media) late jam

Type 2 fuser

201.32 Sensor (fuser output) late jam

Type 2 fuser

201.50 Sensor (fuser output) late jam

Type 1 fuser Fuser page count has

exceeded life.

201.51 Main drive motor assembly load error.

Type 1 fuser Fuser page count has

exceeded life.

201.52 Sensor (fuser output) late jam

Type 1 fuser Fuser page count has

exceeded life.

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media is late reaching the sensor (fuser output) within the specified time.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

1. Check all connections on the main drive motor assembly.

2. Check all connections on the system card assembly.

3. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

If problem remains, a type 2 fuser can be installed.

201.54 Sensor (narrow media) late jam

Type 1 fuser Fuser page count has

exceeded life

201.55 Operator panel door assembly interlock switch open failure

Type 1 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the switch (operator panel door interlock) did not cycle prior to printer restart.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

1. Remove all media present in media path.

2. Ensure that the operator panel door assembly is fully open then fully closed.

3. Check operator panel door assembly for damage.

4. Check interlock switch (in left operator panel hinge) for damage.

5. Check all connections on the system card assembly.

Diagnostic information 2-17

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Error

code or

Error contents Description/Action Possible repair actions

message

201.56 Sensor (narrow media) late jam

Type 1 fuser Fuser page count has

exceeded life.

201.57 Sensor (fuser output) late jam

Type 1 fuser Fuser page count has

exceeded life

201.75 Sensor (fuser output) late jam

Type 2 fuser Fuser page count has

exceeded life.

201.76 Main drive motor assembly load error.

Type 2 fuser Fuser page count has

exceeded life.

The media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

1. Remove all media present in media path.

2. Check all connections on the main drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal ” on page 4-20.

201.77 Sensor (fuser output) late jam

Type 2 fuser Fuser page count has

exceeded life.

201.79 Sensor (narrow media) late jam

Type 2 fuser Fuser page count has

exceeded life

201.80 Operator panel door assembly interlock switch open failure

Type 2 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (fuser output) within the specified time.

The media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the switch (operator panel door interlock) did not cycle prior to printer restart.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

1. Remove all media present in media path.

2. Ensure that the operator panel door assembly is fully open then fully closed.

3. Check operator panel door assembly for damage.

4. Check interlock switch (in left operator panel hinge) for damage.

5. Check all connections on the system card assembly.

2-18 Service Manual

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Error contents Description/Action Possible repair actions

message

201.81 Sensor (narrow media) late jam

Type 2 fuser Fuser page count has

exceeded life.

201.82 Sensor (fuser output) late jam

Type 2 fuser Fuser page count has

exceeded life

202.00 Paper jam around fuser exit or redrive area.

Type 1 fuser

The media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

Page may be jammed in fuser exit or redrive area.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-136.

Go to sensor (fuser output) late jam service check.

See “Sensor (f user output)

late jam service check.” on page 2-133.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

5. Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-109.

202.01 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser

202.02 Sensor (fuser output) lingering jam.

Type 1 fuser

202.03 Sensor (narrow media) static jam

Type 1 fuser

202.04 Sensor (fuser output) bounce

Type 1 fuser

202.06 Sensor (fuser output) static jam

Type 1 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-137.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

Go to sensor (fuser output) static jam service check.

See “Sensor (f user output)

static jam service check” on page 2-136.

Diagnostic information 2-19

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Error contents Description/Action Possible repair actions

message

202.07 Sensor (fuser output) lingering jam.

Type 1 fuser

202.09 Sensor (fuser output) lingering jam.

Type 1 fuser

202.10 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser

202.11 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser

202.12 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

202.13 Sensor (fuser output)

2-20 Service Manual

static jam and Sensor (narrow

media) static jam Type 1 fuser

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

1. Go to sensor (fuser output) static jam service check. See “Sens o r ( f u ser

output) sta tic jam service check” on page 2-136.

2. Go to sensor (narrow media) static jam service check. See “Sensor

(narrow medi a) static jam service check” on page 2-137.

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Error contents Description/Action Possible repair actions

message

202.25 Paper jam around fuser exit or redrive area.

Type 2 fuser

202.26 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser

202.27 Sensor (fuser output) lingering jam.

Type 2 fuser

Page may be jammed in fuser exit or redrive area.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Go to sensor (fuser output) service check.

5. See “Senso r (f user

output) service check” on page 2-108.

6. Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-109.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

202.28 Sensor (narrow media) static jam

Type 2 fuser

202.29 Sensor (fuser output) bounce

Type 2 fuser

202.30 Never sent the divert command to the stacker.

Type 2 fuser

202.31 Sensor (fuser output) static jam

Type 2 fuser

202.32 Sensor (fuser output) lingering jam.

Type 2 fuser

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Media reached the sensor (fuser output) but did not clear it in the specified time.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-137.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

Go to sensor (fuser output) static jam service check.

See “Sensor (f user output)

static jam service check” on page 2-136.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Diagnostic information 2-21

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code or

Error contents Description/Action Possible repair actions

message

202.34 Sensor (fuser output) lingering jam.

Type 2 fuser

202.35 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser

202.36 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser

202.37 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser

202.38 Sensor (fuser output) static jam

and Sensor (narrow

media) static jam Type 2 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

1. Go to sensor (fuser output) static jam service check. See “Sens o r ( f u ser

output) sta tic jam service check” on page 2-136.

2. Go to sensor (narrow media) static jam service check. See “Sensor

(narrow medi a) static jam service check” on page 2-137.

202.50 Paper jam around

2-22 Service Manual

fuser exit or redrive area.

Type 1 fuser Fuser page count has

exceeded life

Page may be jammed in fuser exit or redrive area.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

5. Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-109.

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code or

Error contents Description/Action Possible repair actions

message

202.51 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser Fuser page count has

exceeded life.

202.52 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

202.53 Sensor (narrow media) static jam

Type 1 fuser Fuser page count has

exceeded life.

202.54 Sensor (fuser output) bounce

Type 1 fuser Fuser page count has

exceeded life.

202.56 Sensor (fuser output) static jam

Type 1 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-137.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

Go to sensor (fuser output) static jam service check.

See “Sensor (f user output)

static jam service check” on page 2-136.

202.57 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

202.59 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

202.60 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See

“Sensor (fuser output) lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Diagnostic information 2-23

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Error

code or

Error contents Description/Action Possible repair actions

message

202.61 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser Fuser page count has

exceeded life.

202.62 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser Fuser page count has

exceeded life.

202.63 Sensor (fuser output) static jam

and Sensor (narrow

media) static jam Type 1 fuser Fuser page count has

exceeded life.

202.75 Paper jam around fuser exit or redrive area.

Type 2 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

Page may be jammed in fuser exit or redrive area.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

1. Go to sensor (fuser output) static jam service check. See “Sens o r ( f u ser

output) sta tic jam service check” on page 2-136.

2. Go to sensor (narrow media) static jam service check. See “Sensor

(narrow medi a) static jam service check” on page 2-137.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

5. Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-109.

202.76 Sensor (fuser output)

202.77 Sensor (fuser output)

2-24 Service Manual

lingering jam. Destination is

standard bin. Type 2 fuser Fuser page count has

exceeded life.

lingering jam. Type 2 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

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code or

Error contents Description/Action Possible repair actions

message

202.78 Sensor (narrow media) static jam

Type 2 fuser Fuser page count has

exceeded life.

202.79 Sensor (fuser output) bounce

Type 2 fuser Fuser page count has

exceeded life.

202.81 Sensor (fuser output) static jam

Type 2 fuser Fuser page count has

exceeded life.

202.82 Sensor (fuser output) lingering jam.

Type 2 fuser Fuser page count has

exceeded life.

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Media reached the sensor (fuser output) but did not clear it in the specified time.

1. Go to sensor (fuser output) static jam service check. See “Sens o r ( f u ser

output) sta tic jam service check” on page 2-136.

2. Go to sensor (narrow media) static jam service check. See “Sensor

(narrow medi a) static jam service check” on page 2-137.

Go to sensor (fuser output) service check.

See “Sensor (f user output)

service check” on page 2-108.

Go to sensor (fuser output) static jam service check.

See “Sensor (f user output)

static jam service check” on page 2-136.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

202.84 Sensor (fuser output) lingering jam.

Type 2 fuser Fuser page count has

exceeded life.

202.85 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser Fuser page count has

exceeded life.

202.86 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

Diagnostic information 2-25

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Error

code or

Error contents Description/Action Possible repair actions

message

202.87 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser Fuser page count has

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

exceeded life.

202.88 Sensor (fuser output) static jam

and

Media remains on the sensor (fuser output) and the sensor (narrow media) during the

warm up sequence. Sensor (narrow media) static jam

Type 2 fuser Fuser page count has

exceeded life.

202.99 Fuser ID chip failure The system does not recognize the ID chip on the fuser unit.

203.00 Paper jam around

redrive area.

Page may be jammed in redrive area.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (f user output)

lingering j am service check.” on page 2-134.

1. Go to sensor (fuser output) static jam service check. See “Sens o r ( f u ser

output) sta tic jam service check” on page 2-136.

2. Go to sensor (narrow media) static jam service check. See “Sensor

(narrow medi a) static jam service check” on page 2-137.

Replace the fuser unit assembly.

Go to “Fuser unit assem bly

removal” on page 4-16.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

5. Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-109.

203.01 Internal duplex drive

2-26 Service Manual

motor control failure. Internal duplex

The internal duplex drive motor motor does not reach the proper operating speed at the specified time.

1. Remove all media present in media path.

2. Check all connections on the duplex media entrance drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal” on page 4-9.

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Error contents Description/Action Possible repair actions

message

203.08 Redrive motor load error

203.10 Redrive motor control failure.

Media tray 1

The redrive motor assembly has failed or caused high mechanical load during the warm up sequence.

The redrive motor does not reach the proper operating speed at the specified time.

1. Remove all media present in media path.

2. Ensure that upper redive assembly is properly installed.

3. Check all connections on the redrive motor assembly.

4. Check all connections on the system card assembly.

5. Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal ” on page 4-37.

1. Remove all media present in media path.

2. Ensure that upper redive assembly is properly installed.

3. Check all connections on the redrive motor assembly.

4. Check all connections on the system card assembly.

5. Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal ” on page 4-37.

203.18 Redrive motor assembly underspeed error.

203.20 Redrive motor lost encoder failure

The redrive motor assembly does not rotate at the specified speed.

The redrive motor is not reporting pulses back to the engine.

1. Remove all media present in media path.

2. Ensure that upper redive assembly is properly installed.

3. Check all connections on the redrive motor assembly.

4. Check all connections on the system card assembly.

5. Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal ” on page 4-37.

1. Check all connections on the redrive motor assembly.

2. Check all connections on the system card assembly.

3. Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal ” on page 4-37

Diagnostic information 2-27

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Error

code or

Error contents Description/Action Possible repair actions

message

230.00 Paper jam around internal duplex.

Source = Internal duplex

230.01 Sensor (duplex input) lingering jam

Source = Internal duplex

230.02 Sensor (duplex input) late jam

Source = Internal duplex

230.03 Sensor (duplex input) bounce

Source = Internal duplex

Page may be jammed in internal duplex area.

Media reached the sensor (duplex input) but did not clear it in the specified time.

Media is late reaching the sensor (duplex input) within the specified time.

The sensor (duplex input) rebounded once the trailing edge of the media passed.

1. Remove all media present in media path.

2. Check for obstructions in media path.

3. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

4. Go to sensor (duplex input) service check. See

“Sensor (duplex input) service check” on page 2-109.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (duplex input) late jam service check.

See “Sensor (duplex input)

late jam service check.” on page 2-138.

Go to sensor (duplex input) service check. See “Sensor

(duplex input) service check” on page 2-109.

230.04 Sensor (input) late jam from duplex

Source = Internal duplex

230.05 sensor (duplex input) lingering jam

Source = Internal duplex

230.06 Sensor (input) late jam from duplex

Source = Internal duplex

230.07 Sensor (input) late jam from duplex

Source = Internal duplex

Media is late reaching the sensor (input) within the specified time during the second side printing using the internal duplex.

Media reached the sensor (duplex input) but did not clear it in the specified time.

Media is late reaching the sensor (input) within the specified time during the second side printing using the internal duplex.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

2-28 Service Manual

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code or

Error contents Description/Action Possible repair actions

message

230.08 Internal duplex drive motor load error

Source = Internal duplex

230.10 Internal duplex drive motor control failure.

Source = Internal duplex

230.13 sensor (duplex input) static jam

Source = Internal duplex

The internal duplex drive motor assembly has failed or caused high mechanical load during warm up sequence.

The internal duplex drive motor motor does not reach the proper operating speed at the specified time.

Media remains on the sensor (duplex input) during the warm up sequence.

1. Remove all media present in media path.

2. Check all connections on the duplex media entrance drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the duplex drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal” on page 4-9.

1. Remove all media present in media path.

2. Check all connections on the duplex media entrance drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal” on page 4-9.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering j am service check.” on page 2-140.

230.14 Paper jam around internal duplex.

Source = Internal duplex

230.18 Internal duplex drive motor assembly underspeed error.

Source = Internal duplex

Page may be jammed in internal duplex area.

The internal duplex drive motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Check for obstructions in media path.

3. Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-108.

4. Go to sensor (duplex input) service check. See

“Sensor (duplex input) service check” on page 2-109.

1. Remove all media present in media path.

2. Check all connections on the duplex media entrance drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal” on page 4-9.

Diagnostic information 2-29

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code or

Error contents Description/Action Possible repair actions

message

230.20 Internal duplex drive motor lost encoder failure

Source = Internal duplex

231.00 Sensor (duplex input) late jam

Source = External duplex

232.00 Sensor (duplex input) lingering jam

Source = External duplex

233.00 Sensor (duplex double-feed) late jam

Source = External duplex

The internal duplex drive motor is not reporting pulses back to the engine.

Media is late reaching the sensor (duplex input) within the specified time.

Media reached the sensor (duplex input) but did not clear it in the specified time.

Media is late reaching the sensor (duplex double-feed) within the specified time.

1. Remove all media present in media path.

2. Check all connections on the duplex media entrance drive motor assembly.

3. Check all connections on the system card assembly.

4. Replace the duplex drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal” on page 4-9.

Go to sensor (duplex input) late jam service check.

See “Sensor (duplex input)

late jam service check.” on page 2-138.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Check for obstructions in media path.

3. Ensure the external duplex assembly is properly installed.

4. Ensure the rear door of the external duplex is fully closed.

5. Check all connections on the external duplex assembly.

6. Replace the external duplex assembly if problem remains.

2-30 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

234.00 Sensor (duplex exit) late jam

Source = External duplex

235.00 Sensor (duplex double-feed) lingering jam

Source = External duplex

Media is late reaching the sensor (duplex exit) within the specified time.

Media reached the sensor (duplex double-feed) within the specified time but did not clear it within the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check sensor (duplex exit) for proper operation. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-110.

7. Check all connections on the external duplex assembly.

8. Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Replace the external duplex assembly if problem remains.

236.00 Sensor (duplex exit) lingering jam

Source = External duplex

237.00 Sensor (input) late jam from duplex

Source = External duplex

Media reached the sensor (duplex exit) within the specified time but did not clear it within the specified time.

Media is late reaching the sensor (input) within the specified time during the second side printing using the external duplex.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Check sensor (duplex exit) for proper operation.See

“Sensor (duplex exit) service check (external duplex only)” on page 2-110.

6. Replace the external duplex assembly if problem remains.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Diagnostic information 2-31

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Error

code or

Error contents Description/Action Possible repair actions

message

237.07 Paper jam around external duplex

Source = External duplex.

238.00 External duplex sensor static jam

Source = External duplex

Page may be jammed in external duplex area.

Media remains on a sensor within the external duplex assembly during the warm up sequence.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Ensure the external duplex tray is fully closed.

7. Ensure the media tray 1 is fully closed.

8. Check the lower option drive (PTO) assembly for damage.

9. Check all connections on the external duplex assembly.

10.Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Replace the external duplex assembly if problem remains.

238.01 Sensor (duplex input) static jam

Source = External duplex

238.02 Sensor (duplex exit) static jam

Source = External duplex

238.03 Sensor (duplex input) static jam

Sensor (duplex exit) static jam

Source = External duplex

Media remains on the sensor (duplex input) during the warm up sequence.

Media remains on the sensor (duplex exit) during the warm up sequence.

Media remains on the sensor (duplex input) and the sensor (duplex exit) during the warm up sequence.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering j am service check.” on page 2-140.

1. Remove all media present in media path.

2. Go to sensor (duplex exit) service check. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-110.

3. Replace the external duplex assembly if problem remains.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering j am service check.” on page 2-140.

2-32 Service Manual

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code or

Error contents Description/Action Possible repair actions

message

238.04 Sensor (duplex double-feed) static jam

Source = External duplex

238.05 Sensor (duplex input) static jam

Sensor (double-feed) static jam

Source = External duplex

238.06 Sensor (duplex exit) static jam

Sensor (double-feed) static jam

Source = External duplex

238.07 Sensor (duplex input) static jam

Sensor (double-feed) static jam

Sensor (duplex exit) Source = External

duplex

Media remains on the sensor (duplex double-feed) during the warm up sequence.

Media remains on the sensor (duplex input) and the sensor (double-feed) during the warm up sequence.

Media remains on the sensor (duplex exit) and the sensor (double-feed) during the warm up sequence.

Media remains on the sensor (duplex input), sensor (doublefeed) and the sensor (duplex exit) during the warm up sequence.

1. Remove all media present in media path.

2. Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering j am service check.” on page 2-140.

1. Remove all media present in media path.

2. Go to sensor (duplex exit) service check. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-110.

3. Replace the external duplex assembly if problem remains.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering j am service check.” on page 2-140.

239.00 Mechanical feed error or timing error.

Source = External duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check sensor (duplex input) for proper operation. See “Sensor (duplex

input) service check” on page 2-109.

3. Check sensor (duplex exit) for proper operation. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-110.

4. Replace the external duplex assembly if problem remains.

Diagnostic information 2-33

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Error

code or

Error contents Description/Action Possible repair actions

message

239.01 External duplex assembly error

Source = External duplex

239.02 External duplex assembly error

Source = External duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

239.03 Device controls

2-34 Service Manual

response error. Source = External

duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

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Error

code or

Error contents Description/Action Possible repair actions

message

239.04 Input device ready response error.

Source = External duplex

239.05 Output device response error.

Source = External duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

239.06 Failed the last page of a staple job.

Source = External duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

Diagnostic information 2-35

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Error

code or

Error contents Description/Action Possible repair actions

message

239.07 Select output device error.

Source = External duplex

239.08 Input source ready error.

Source = External duplex

Mechanical feed error or timing error.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

4. Ensure the external duplex assembly is properly installed.

5. Ensure the rear door of the external duplex is fully closed.

6. Check all connections on the external duplex assembly.

7. Replace the external duplex assembly if problem remains.

239.11 Sensor (input) late

241.00 Media tray 1 area jam

2-36 Service Manual

jam from duplex Source = External

duplex

Source = Tray 1

Media is late reaching the sensor (input) within the specified time during the second side printing using the external duplex.

The media is jammed in the media tray 1 area.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

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Error

code or

Error contents Description/Action Possible repair actions

message

241.01 Pick motor control failure.

Media tray 1

241.06 Sensor (input) late jam

Source = Tray 1 or MPF

241.07 Pick motor load error Source = Media tray 1

The pick motor does not reach the proper operating speed at the specified time.

The media is late reaching the sensor (input) within the specified time.

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

Diagnostic information 2-37

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Error

code or

Error contents Description/Action Possible repair actions

message

241.08 Pick motor load error Source = Media tray 1

241.10 Sensor (input) late jam

Source = Tray 1

241.11 Sensor (input) late jam

Source = Tray 1

The pick motor has failed or caused high mechanical load due to paper jam or bind.

The media is late reaching the sensor (input) within the specified time.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

241.12 Sensor (input) late

241.14 Sensor (input) late

241.15 Sensor (input) late

241.16 Sensor (input) late

2-38 Service Manual

jam Source = Tray 1 or

envelope feeder

jam Source = Tray 1 or

envelope feeder

jam Source = Tray 1 or

envelope feeder

jam Source = Tray 1

The media is late reaching the sensor (input) within the specified time.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

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Error contents Description/Action Possible repair actions

message

241.18 Sensor (input) late jam

Source = Tray 1

241.19 Pick motor control failure.

Source = Tray 1

241.20 Tray 1 pick motor lost encoder failure

Source = Tray 1

The media is late reaching the sensor (input) within the specified time.

The pick motor does not reach the proper operating speed at the specified time.

The pick motor is not reporting pulses back to the engine.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Check all connections on the pick arm assembly.

2. Check all connections on the system card assembly.

3. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

242.00 Media tray 2 area jam Source = Tray 2

242.02 Sensor (pass through) late jam

Source = Tray 2

242.03 Sensor (pass through) late jam

Source = Tray 2

242.04 Sensor (pass through) late jam

Source = Tray 2

The media is jammed in the media tray 2 area.

The media is late reaching the sensor (pass through) within the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See

“Sensor (pass through) late jam service check” on page 2-142.

Diagnostic information 2-39

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Error

code or

Error contents Description/Action Possible repair actions

message

242.05 Sensor (pass through) late jam

Source = Tray 2

242.06 Sensor (pass through) late jam

Source = Tray 2

242.08 Sensor (pass through) lingering jam

Source = Tray 2

242.09 Sensor (input) late jam

Source = Tray 2

242.10 sensor (pass through) late jam

Source = Tray 2

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (input) within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

242.13 Sensor (pass through) static jam

Source = Tray 2

242.16 sensor (pass through) late jam

Source = Tray 2

242.17 Media tray pulled jam Source = Tray 2

242.18 Pick retry timeout Source = Tray 2

242.19 Pick retry timeout Source = Tray 2

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

The engine timed out waiting for the tray 2 to report ready before the first pick attempt.

The engine timed out waiting for the tray 2 to report ready before a pick retry attempt.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Turn the machine off/on.

2-40 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

242.52 Tray 2 pick motor overrun failure

Source = Tray 2

242.33 Tray 2 not ready Source = Tray 2

242.34 Empty tray pick attempted

Source = Tray 2

The Pick motor encoder continues to detect pulses after the motor was turned off.

Tray was not properly pushed into the machine.

The pick arm attempted to pick with no media in the tray.

1. Check all connections on the pick arm assembly.

2. Check all connections on the system card assembly.

3. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

1. Check the size sensing fingers on the media tray for damage

2. Replace the media tray assembly if problem remains.

3. Check the switch (media size) for proper connection.

4. Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal” on page 4-44.

1. Check the media out actuator for damage.

2. Replace the media out actuator if problem remains. Go to “Media out

actuator removal” on page 4-23.

242.36 Sensor (pass through) static jam

Source = Tray 2

242.37 Sensor (pass through) late jam

Source = Tray 2

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

242.39 Media tray pulled jam A media tray above the source

tray was pulled during the printing process.

242.40 Sensor (pass through) lingering jam

Source = Tray 2

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

Diagnostic information 2-41

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Error

code or

Error contents Description/Action Possible repair actions

message

242.49 HCIT tray lift motor stalled failure

Source = Tray 2

242.50 HCIT tray lift motor underspeed failure

Source = Tray 2

242.52 HCIT tray lift motor overrun failure

Source = Tray 2

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift drive motor assembly for binding or damage.

3. Replace the HCIT tray lift motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

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Error

code or

Error contents Description/Action Possible repair actions

message

242.65 Pick motor load error Source = Media tray 2

242.66 Pick motor underspeed failure

Source = Media tray 2

The pick motor has failed or caused high mechanical load due to paper jam or bind.

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

242.67 Pick motor overspeed failure

Source = Media tray 2

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

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Error

code or

Error contents Description/Action Possible repair actions

message

242.68 Pick motor stop error Source = Media tray 2

242.69 Pick motor control failure.

Source = Media tray 2

Pick motor stop error detected by options tray x

The pick motor does not reach the proper operating speed at the specified time.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

243.00 Media tray 3 area jam The media is jammed in the

243.02 Sensor (pass through)

243.03 Sensor (pass through)

243.04 Sensor (pass through)

2-44 Service Manual

late jam Source = Tray 3

media tray 3 area.

The media is late reaching the sensor (pass through) within the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

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Error

code or

Error contents Description/Action Possible repair actions

message

243.05 Sensor (pass through) late jam

Source = Tray 3

243.06 Sensor (pass through) late jam

Source = Tray 3

243.08 Sensor (pass through) lingering jam

Source = Tray 3

243.10 Sensor (pass through) late jam

Source = Tray 3

243.13 Sensor (pass through) static jam

Source = Tray 3

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

243.16 Sensor (pass through) late jam

Source = Tray 3

243.17 Media tray pulled jam Source = Tray 3

243.18 Pick retry timeout Source = Tray 3

243.19 Pick retry timeout Source = Tray 3

243.33 Tray 3 not ready Source = Tray 3

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

The engine timed out waiting for the tray 3 to report ready before the first pick attempt.

The engine timed out waiting for the tray 3 to report ready before a pick retry attempt.

Tray was not properly pushed into the machine.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Turn the machine off/on.

1. Check the size sensing fingers on the media tray for damage

2. Replace the media tray assembly if problem remains.

3. Check the switch (media size) for proper connection.

4. Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal” on page 4-44.

Diagnostic information 2-45

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code or

Error contents Description/Action Possible repair actions

message

243.34 Empty tray pick attempted

Source = Tray 3

243.36 Sensor (pass through) static jam

Source = Tray 3

243.37 Sensor (pass through) late jam

Source = Tray 3

243.39 Media tray pulled jam Source = Tray 3

243.40 Sensor (pass through) lingering jam

Source = Tray 3

The pick arm attempted to pick with no media in the tray.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

1. Check the media out actuator for damage.

2. Replace the media out actuator if problem remains. Go to “Media out

actuator removal” on page 4-23.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

243.49 HCIT tray lift motor stalled failure

Source = Tray 3

243.50 HCIT tray lift motor underspeed failure

Source = Tray 3

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163

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Error

code or

Error contents Description/Action Possible repair actions

message

243.52 HCIT tray lift motor overrun failure

Source = Tray 3

243.65 Pick motor load error Source = Media tray 3

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

243.66 Pick motor underspeed failure

Source = Media tray 3

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

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Error

code or

Error contents Description/Action Possible repair actions

message

243.67 Pick motor overspeed failure

Source = Media tray 3

243.68 Pick motor stop error Source = Media tray 3

The pick motor does not rotate at the specified speed.

Pick motor stop error detected by options tray x

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

243.69 Pick motor control

2-48 Service Manual

failure. Source = Media tray 3

The pick motor does not reach the proper operating speed at the specified time.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

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Error

code or

Error contents Description/Action Possible repair actions

message

244.00 Media tray 4 area jam The media is jammed in the media tray 4 area.

244.02 Sensor (pass through)

late jam Source = Tray 4

244.03 Sensor (pass through)

late jam Source = Tray 4

244.04 Sensor (pass through)

late jam Source = Tray 4

244.05 Sensor (pass through)

late jam Source = Tray 4

The media is late reaching the sensor (pass through) within the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

244.06 Sensor (pass through) late jam

Source = Tray 4

244.08 Sensor (pass through) lingering jam

Source = Tray 4

244.10 Sensor (pass through) late jam

Source = Tray 4

244.13 Sensor (pass through) static jam

Source = Tray 4

244.16 Sensor (pass through) late jam

Source = Tray 4

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

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Error

code or

Error contents Description/Action Possible repair actions

message

244.17 Media tray pulled jam A media tray above the source tray was pulled during the printing process.

244.18 Pick retry timeout

Source = Tray 4

244.19 Pick retry timeout

Source = Tray 4

244.33 Tray 4 not ready

Source = Tray 4

244.34 Empty tray pick

attempted

The engine timed out waiting for the tray 4 to report ready before the first pick attempt.

The engine timed out waiting for the tray 4 to report ready before a pick retry attempt.

Tray was not properly pushed into the machine.

The pick arm attempted to pick with no media in the tray.

Source = Tray 4

1. Remove all media present in media path.

2. Close all media trays.

Turn the machine off/on.

1. Check the size sensing fingers on the media tray for damage

2. Replace the media tray assembly if problem remains.

3. Check the switch (media size) for proper connection.

4. Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal” on page 4-44.

1. Check the media out actuator for damage.

2. Replace the media out actuator if problem remains. Go to “Media out

actuator removal” on page 4-23.

244.36 Sensor (pass through) static jam

Source = Tray 4

244.37 Sensor (pass through) late jam

Source = Tray 4

244.39 Media tray pulled jam Source = Tray 4

244.40 Sensor (pass through) lingering jam

Source = Tray 4

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

2-50 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

244.49 HCIT tray lift motor stalled failure

Source = Tray 4

244.50 HCIT tray lift motor underspeed failure

Source = Tray 4

244.52 HCIT tray lift motor overrun failure

Source = Tray 4

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

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Error

code or

Error contents Description/Action Possible repair actions

message

244.65 Pick motor load error Source = Media tray 4

244.66 Pick motor underspeed failure

Source = Media tray 4

The pick motor has failed or caused high mechanical load due to paper jam or bind.

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

244.67 Pick motor overspeed

2-52 Service Manual

failure Source = Media tray 4

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

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Error

code or

Error contents Description/Action Possible repair actions

message

244.68 Pick motor stop error Source = Media tray 4

244.69 Pick motor control failure.

Source = Media tray 4

Pick motor stop error detected by options tray x

The pick motor does not reach the proper operating speed at the specified time.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

245.00 Media tray 5 area jam The media is jammed in the media tray 5 area.

245.02 Sensor (pass through)

late jam Source = Tray 5

245.03 Sensor (pass through)

late jam Source = Tray 5

245.04 Sensor (pass through)

late jam Source = Tray 5

The media is late reaching the sensor (pass through) within the specified time.

1. Remove all media present in media path.

2. Check media for proper installation.

3. Check for obstructions in media path.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

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Error

code or

Error contents Description/Action Possible repair actions

message

245.05 Sensor (pass through) late jam

Source = Tray 5

245.06 Sensor (pass through) late jam

Source = Tray 5

245.08 Sensor (pass through) lingering jam

Source = Tray 5

245.10 Sensor (pass through) late jam

Source = Tray 5

245.13 Sensor (pass through) static jam

Source = Tray 5

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

245.16 Sensor (pass through) late jam

Source = Tray 5

245.17 Media tray pulled jam Source = Tray 5

245.18 Pick retry timeout Source = Tray 5

245.19 Pick retry timeout Source = Tray 5

245.33 Tray 5 not ready Source = Tray 5

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

The engine timed out waiting for the tray 5 to report ready before the first pick attempt.

The engine timed out waiting for the tray 5 to report ready before a pick retry attempt.

Tray was not properly pushed into the machine.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Turn the machine off/on.

1. Check the size sensing fingers on the media tray for damage

2. Replace the media tray assembly if problem remains.

3. Check the switch (media size) for proper connection.

4. Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal” on page 4-44.

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Error

code or

Error contents Description/Action Possible repair actions

message

245.34 Empty tray pick attempted

Source = Tray 5

345.36 Sensor (pass through) static jam

Source = Tray 5

245.37 Sensor (pass through) late jam

Source = Tray 5

245.39 Media tray pulled jam Source = Tray 5

245.40 Sensor (pass through) lingering jam

Source = Tray 5

The pick arm attempted to pick with no media in the tray.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

1. Check the media out actuator for damage.

2. Replace the media out actuator if problem remains. Go to “Media out

actuator removal” on page 4-23.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-144.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-142.

1. Remove all media present in media path.

2. Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering j am service check.” on page 2-143.

245.49 HCIT tray lift motor stalled failure

Source = Tray 5

245.50 HCIT tray lift motor underspeed failure

Source = Tray 5

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163

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Error

code or

Error contents Description/Action Possible repair actions

message

245.52 HCIT tray lift motor overrun failure

Source = Tray 5

245.65 Pick motor load error Source = Media tray 5

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray li ft d ri v e motor assembly removal ” on page 4-163.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal” on page 4-30.

4. Check all connections on the pick arm assembly.

5. Check all connections on the system card assembly.

6. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

7. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

245.66 Pick motor

2-56 Service Manual

underspeed failure Source = Media tray 5

The pick motor does not rotate at the specified speed.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

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Error

code or

Error contents Description/Action Possible repair actions

message

245.67 Pick motor overspeed failure

Source = Media tray 5

245.68 Pick motor stop error Source = Media tray 5

The pick motor does not rotate at the specified speed.

Pick motor stop error detected by options tray x

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

245.69 Pick motor control failure.

Source = Media tray 5

250.00 MPF area jam Source = MPF

The pick motor does not reach the proper operating speed at the specified time.

The media is jammed in the MPF area.

1. Remove all media present in media path.

2. Ensure media tray is not overfilled.

3. Check all connections on the pick arm assembly.

4. Check all connections on the system card assembly.

5. Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal” on page 4-28.

6. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

Go to sensor (input) service check.

See “Sensor (i nput) service

check” on page 2-108.

Diagnostic information 2-57

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Error

code or

Error contents Description/Action Possible repair actions

message

250.03 Sensor (input) late jam

Source = MPF

250.06 Sensor (input) late jam

Source = MPF

250.07 Sensor (input) late jam

Source = MPF

250.08 Sensor (input) late jam

Source = MPF

250.09 Sensor (input) late jam

Source = MPF

The media is late reaching the sensor (input) within the specified time.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

250.10 Sensor (input) late jam

Source = MPF

250.11 Sensor (input) late jam

Source = MPF

260.00 Envelope feeder area jam

The media is late reaching the sensor (input) within the specified time.

The media is jammed in the envelope feeder area.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Check media for proper installation.

4. Check for obstructions in media path.

5. Go to sensor (input) service check. See “Sensor

(input) service check” on page 2-108.

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Error

code or

Error contents Description/Action Possible repair actions

message

260.01 Envelope feeder assembly error

260.02 Envelope feeder assembly error

Mechanical feed error or timing error.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Check media for proper installation.

4. Check for obstructions in media path.

5. Ensure the envelope feeder assembly is properly installed.

6. Check all connections on the envelope feeder assembly.

7. Replace the envelope feeder assembly if problem remains.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Check media for proper installation.

4. Check for obstructions in media path.

5. Ensure the envelope feeder assembly is properly installed.

6. Check all connections on the envelope feeder assembly.

7. Replace the envelope feeder assembly if problem remains.

260.05 Sensor (envelope feeder pass through) lingering jam

Source = Envelope feeder

The media reached the sensor (envelope feeder pass through) but did not clear it in the specified time.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Check for obstructions in media path.

4. Ensure the envelope feeder assembly is properly installed.

5. Check all connections on the envelope feeder assembly.

6. Replace the envelope feeder assembly if problem remains.

Diagnostic information 2-59

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Error

code or

Error contents Description/Action Possible repair actions

message

260.06 Sensor (envelope feeder pass through) late jam

Source = Envelope feeder

260.07 Sensor (input) late jam

Source = Envelope feeder

260.10 Sensor (input) late jam

Source = Envelope feeder

The media is late reaching the sensor (envelope feeder pass through) within the specified time.

The media is late reaching the sensor (input) within the specified time.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Ensure envelope feeder is not overfilled.

4. Check, clean or replace the envelope feeder pick roll for wear and excess contamination.

5. Check all connections on the envelope feeder.

6. Check all connections on the system card assembly.

7. Replace the envelope feeder assembly if problem remains.

8. Replace system card assembly if problem remains. Go to “Syst em

card assembly removal” on page 4-47.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

260.11 Sensor (input) late

260.12 Sensor (input) late

260.13 sensor (envelope

260.14 Sensor (input) late

2-60 Service Manual

jam Source = Envelope

feeder

jam Source = Envelope

feeder

feeder pass through) static jam

jam Source = Envelope

feeder

The media is late reaching the sensor (input) within the specified time.

Media remains on the sensor (envelope feeder pass through) during the warm up sequence.

The media is late reaching the sensor (input) within the specified time.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

1. Remove the envelope feeder.

2. Remove all media present in media path.

3. Replace the envelope feeder is problem remains.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

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Error

code or

Error contents Description/Action Possible repair actions

message

260.15 Sensor (input) late jam

Source = Envelope feeder

260.16 Sensor (input) late jam

Source = Envelope feeder

271.03

x = bin number

Sensor (output pass through) lingering jam

Applies to: High capacity output Output expander

271.04

x = bin number

Sensor (output pass through) late jam

Applies to: High capacity output Output expander

271.05

x = bin number

Sensor (output pass through) lingering jam

Applies to: High capacity output Output expander

The media is late reaching the sensor (input) within the specified time.

The media reached the sensor (output pass through) but did not clear it in the specified time.

The media is late reaching the sensor (output pass through) within the specified time.

The media reached the sensor (output pass through) but did not clear it in the specified time.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

Go to sensor (input) late jam service check.

See “Senso r (i n p ut ) la te ja m

service check.” on page 2-128.

See “Sensor (out put pass

through) lingering jam service check” on page 2-147.

See “Sensor (out put pass

through) late jam ser vice check” on page 2-146.

See “Sensor (out put pass

through) lingering jam service check” on page 2-147.

27x.14 x = bin

number

Sensor (output pass through) static jam

Applies to: High capacity stacker Mailbox Offset stacker Output expander

Sensor (mailbox empty) static jam

Applies to: Mailbox

Media remains on the sensor (output pass through) during the warm up sequence.

Media remains on the sensor (mailbox empty) during the warm up sequence.

See “Sensor (out put pass

through) static jam service check” on page 2-147.

“Sensor (mailbox em pty)

See

static jam service check” on page 2-149.

Diagnostic information 2-61

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Error

code or

Error contents Description/Action Possible repair actions

message

27x.15 x = bin

number

27x.29 x = bin

number

27x.50 x = bin

number

Sensor (output pass through) static jam

Applies to: High capacity stacker Mailbox Offset stacker Output expander

Sensor (mailbox empty) static jam

Applies to: Mailbox

Sensor (output pass through) lingering jam

Applies to: Offset stacker Mailbox Output expander High capacity stacker

Sensor (output pass through) lingering jam

Applies to: Mailbox

Media remains on the sensor (output pass through) during the warm up sequence.

Media remains on the sensor (mailbox empty) during the warm up sequence.

The media reached the sensor (output pass through) but did not clear it in the specified time.

See “Sensor (out put pass

through) static jam service check” on page 2-147.

See “Sensor (mailbox empty)

static jam service check” on page 2-149.

See “Sensor (out put pass

through) lingering jam service check” on page 2-147.

See “Sensor (out put pass

through) lingering jam service check” on page 2-147.

27x.50 x = bin

number

27x.51 x = bin

number

Left tamper does not leave home position failure

Applies to: Offset stacker

Sensor (output pass through) late jam

Applies to: Mailbox

The sensor (left tamper HP) does not detect that the tamper has moved from home position.

The media is late reaching the sensor (output pass through) within the specified time.

1. Check all the connections on the output option controller card.

2. Check the tamper drive belt for damage and replace if needed.

3. Replace the left tamper motor assembly.

Go to “MFP stapler assembly

tamper drive motor assembly removal” on page 4-205.

4. Replace the sensor (tamper HP).

Go to “MFP stapler assembly

sensor (tamper HP left and right) re moval” on page 4-213.

4. Replace the output option if problem remains.

See “Sensor (out put pass

through) late jam ser vice check” on page 2-146

2-62 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

27x.51 x = bin

number

271.52

x = bin number

27x.53 x = bin

number

Right tamper does not leave home position failure

Applies to: Offset stacker

Sensor (mailbox empty) lingering jam

Applies to: Mailbox

Sensor (mailbox empty) late jam

Applies to: Mailbox

The sensor (right tamper HP) does not detect that the tamper has moved from home position.

The media reached the sensor (mailbox empty) but did not clear it in the specified time.

The media is late reaching the sensor (mailbox empty) within the specified time.

1. Check all the connections on the output option controller card.

2. Check the tamper drive belt for damage and replace if needed.

3. Replace the right tamper motor assembly.

Go to “MFP stapler assembly

tamper drive motor assembly removal” on page 4-205.

4. Replace the sensor (tamper HP).

Go to “MFP stapler assembly

sensor (tamper HP left and right) re moval” on page 4-213.

4. Replace the output option if problem remains.

See “Sensor (mailbox empty)

lingering jam service check” on page 2-148.

See “Sensor (mailbox empty)

late jam service check” on page 2-148

27x.54 x = bin

number

27x.55 x = bin

number

27x.58 x = bin

number

28x.25 x = bin

number

Sensor (output pass through) lingering jam

Applies to: Mailbox

Sensor (mailbox empty) lingering jam

Applies to: Mailbox

Sensor (output pass through) late jam

Applies to: Mailbox High capacity stacker Offset stacker Output expander

Invalid ejector motor manager status.

Applies to: StapleSmart finisher

The media reached the sensor (output pass through) but did not clear it in the specified time.

The media reached the sensor (mailbox empty) but did not clear it in the specified time.

The media is late reaching the sensor (output pass through) within the specified time.

A software failure has occurred with the output option.

See “Sensor (out put pass

through) lingering jam service check” on page 2-147.

See “Sensor (mailbox empty)

lingering jam service check” on page 2-148.

See “Sensor (out put pass

through) late jam ser vice check” on page 2-146.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

Diagnostic information 2-63

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Error

code or

Error contents Description/Action Possible repair actions

message

28x.26 x = bin

number

28x.27 x = bin

number

28x.28 x = bin

number

28x.29 x = bin

number

28x.30 x = bin

number

Timer 0 overflow (1ms timer did not get serviced for an entire 1ms)

Applies to: StapleSmart finisher

Invalid paddle motor manager status.

Applies to: StapleSmart finisher

Invalid main motor manager state

Applies to: StapleSmart finisher

Sensor (stapler pass through) lingering jam

Applies to: StapleSmart finisher

Page ID complete not clear

Applies to: StapleSmart finisher

A software failure has occurred with the output option.

The media reached the sensor (stapler pass through) but did not clear it in the specified time.

A software failure has occurred with the output option.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

See “Sensor (st apler pass

through) lingering jam service check” on page 2-145.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

28x.31 x = bin

number

28x.32 x = bin

number

28x.33 x = bin

number

28x.34 x = bin

number

Transport motor encoder not detected

Applies to: StapleSmart finisher

Transport motor encoder not detected

Applies to: StapleSmart finisher

Transport motor overspeed failure

Applies to: StapleSmart finisher

Transport motor underspeed failure

Applies to: StapleSmart finisher

The output option transport motor encoder is not detected upon startup.

The transport motor encoder detection is lost during normal operation.

The transport motor rotate at the specified speed

1. Check all connections on the output option controller card.

2. Replace the output option if problem remains.

1. Check all connections on the output option controller card.

2. Replace the output option if problem remains.

1. Check all connections on the output option controller card.

2. Replace the output option if problem remains.

1. Check all connections on the output option controller card.

2. Replace the output option if problem remains.

2-64 Service Manual

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Error

code or

Error contents Description/Action Possible repair actions

message

28x.35 x = bin

number

28x.36 x = bin

number

Sensor (self priming) late failure

Applies to: StapleSmart finisher

Stapler drive motor jammed

Applies to: StapleSmart finisher

The sensor (self priming) within the stapler assembly does not detect a ready staple in the specified time.

The stapler assembly has jammed while stapling or the stapler drive motor has failed.

1. Check all the connections on the output option controller card and the stapler assembly.

2. Remove the staple cartridge and remove all jammed staples. If the cartridge is jammed and can not be removed, go to step 3.

3. Remove the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbl y removal” on page 4-207.

4. Manually rotate the drive gears and reset the stapler. Remove all jammed staples then reinstall the stapler assembly.

5. If problem remains, replace the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbl y removal” on page 4-207.

1. Check all the connections on the controller card and the stapler assembly.

2. Remove the staple cartridge and remove all jammed staples. If the cartridge is jammed and can not be removed, go to step 3.

3. Remove the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbl y removal” on page 4-207.

4. Manually rotate the drive gears and reset the stapler. Remove all jammed staples then reinstall the stapler assembly.

5. If problem remains, replace the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbl y removal” on page 4-207.

28x.37 x = bin

number

Invalid tamper motor manager status

Applies to: StapleSmart finisher

A software failure has occurred with the output option.

1. Turn the machine off/on.

2. Replace the output option if problem remains.

Diagnostic information 2-65

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Error

code or

Error contents Description/Action Possible repair actions

message

28x.38 x = bin

number

28x.39 x = bin

number

Staple ready home position jam

Applies to: StapleSmart finisher

Staple ready home position jam

Applies to: StapleSmart finisher

The sensor (self priming) within the stapler assembly does not detect a ready staple in the specified time after the staple job was sent.

The sensor (self priming) within the stapler assembly does not detect a ready staple in the specified time during mechanical reset.

1. Check all the connections on the controller card and the stapler assembly.

2. Remove the staple cartridge and remove all jammed staples. If the cartridge is jammed and can not be removed, go to step 3.

3. Remove the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbly removal” on page 4-207.

4. Manually rotate the drive gears and reset the stapler. Remove all jammed staples then reinstall the stapler assembly.

5. If problem remains, replace the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbly removal” on page 4-207.

1. Check all the connections on the controller card and the stapler assembly.

2. Remove the staple cartridge and remove all jammed staples. If the cartridge is jammed and can not be removed, go to step 3.

3. Remove the stapler assembly.

Go to “MFP stapler assembly

stapler unit asse mbly removal” on page 4-207.

4. Manually rotate the drive gears and reset the stapler. Remove all jammed staples then reinstall the stapler assembly.

5. If problem remains, replace the stapler unit assembly.

Go to “MFP stapler assembly

stapler unit asse mbly removal” on page 4-207.

2-66 Service Manual

LEXMARK X651de, X652de, X654de, X656de, X656dte Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Notices and safety information

Laser no tice

Laser

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Avisos sobre el láser

Declaração sobre Laser

Laserinformatie

Lasermeddelelse

Laserilmoitus

Huomautu s las er laitteesta

Laser-notis

Laser-melding

Avís sobre el Làser

Lithium warn ing

Consignes de sécurité

Norme di sicurezza

Sicherheitshinweise

Pautas de Seguridad

Inform a çõ es de Segurança

Informació de Seguretat

Preface

Navigation buttons

Change history

1. General in formation

Maintenance approach

Printer overview

Printer configurations

Options

Supported paper sizes, types, and weights

Tools required for service

Acronyms

2. Diagnostic information

Start

Confirm the installation status

Power-on Reset sequence

Entering Diagno stics Menu

User atten da nce me ss ag es

Error co de ta ble