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Lexmark™ X642e, X644e, X646e MFP
• Table of Contents
Edition: February 27, 2007
7002-xxx
• Start Diagnostics
• Safety and Notices
•Trademarks
• Index
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/ or other countries.
Page 2
©
7002-xxx
Edition: February 27, 2007
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDI NG, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warr anties in certain transa ctions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes wi ll be incorporated in later editions. Improvem ents or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 W est New Circle Road,
Lexington, Kentucky 40550, U .S.A or e-mail at ServiceInfoAndTraining@Lexmark. com . Lexmark may use or dist ribute any
of the inf ormati on you supply in any way it belie ves appropriate without incurring any obl igation to you.
Lexmark, Lexmark with diamond design , MarkNet , and MarkVi sion are trademarks of Le xmark International, Inc.,
registere d in th e Unit ed States and/or other countries.
PrintCryption is a trademark of Lexmark International, Inc.
LEXFAX is a service mark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
2007 Lexmark Internati onal, Inc.
All rights reserved .
UNITED STATES GOVERNMENT RIGHTS
This softwar e and any accompanyin g docum entation provided under this agreement ar e com me rci al computer softwar e
and documentation developed exclusively at private expense.
P/N 12G9662
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7002-xxx
Table of con ten ts
Laser notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Configured models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Data streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Memory configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Recommended operat ing clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Media specificat ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Paper and specialty m edia guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Supported print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Print media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Print media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Print media weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Paper characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Storing print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Avoiding jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service errors (8xx.xx and 9xx.xx’s ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1
User status and attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Additional inf ormation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Understanding the MFP operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
MFP operator panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Home screen and Home screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Buttons and touchscreen icon buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Printer symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Scanner—ADF symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Scanner—flatb ed symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
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Scanner—scan quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
High-capacity feeder (2000-sheet ) symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2- 11
Paper tray symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Duplex option symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Envelope feeder symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Messages and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Sub error codes for 8xx, 9xx, and 2xx error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
User status displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42
User line 2 link messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56
Check device connection messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56
User attendance messages—paper jams and paper handling errors (2xx.xx) . . . . . . . . . . . . . . . . . .2-57
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95
202.03 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95
202.06 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95
290.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-96
290.01 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-98
290.02 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-100
290.10 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-102
291.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-104
291.01 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-105
291.02 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-106
292.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-107
293 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-108
294.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-109
294.01 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-110
294.02 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-112
294.03 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-113
298.01 Error code se rvice check—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-115
298.02 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-115
842.xx Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-115
843.xx Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-116
845.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-117
848.00 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-118
848.01 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-118
900.xx Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-118
900.90 Error code service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-118
927.xx Fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-119
Main fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-119
Cartridge fan service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-119
950.00 through 950. 29 EPRO M mism atch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-120
950.30 through 950. 60 EPRO M mism atch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-121
ADF paper length sensor service check—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . .2-122
ADF paper width sensor service check—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-123
Charge roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-123
Cover closed sensors service check—fl atbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-124
Cover closed switch/cable service check—printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-125
Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-125
Duplex option service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-127
Envelope feeder service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-129
Flatbed size sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-131
Fuser service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-132
920.xx—Cold fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-132
922.xx—Cold fuser check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-134
923.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-135
924.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-136
925.xx—Hot fuser service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-137
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Fuser exit sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-138
Fuser narrow media sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-139
High-capacity feeder input tray servi ce check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-141
Input sensor ser vice check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-146
Input tray( s) ser vice check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-147
Interface card service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-148
LCD touchscreen contrast control service check—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . 2-149
LCD touchscreen dis play service check—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . 2-149
Main drive service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-153
Operator panel Help and Hom e buttons service check—model X642e . . . . . . . . . . . . . . . . . . . . . 2-154
Operator panel Menu but ton service check—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-154
Operator panel right cover assembly service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-154
Options service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-155
Flash memory option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-155
DRAM memory option(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-155
Hard disk option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-155
Output bin sensor standard tray service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-156
Paper feed service check—printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-156
Paper size sensing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-158
Parallel port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-159
Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-160
Scan quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-165
Signature button assembly service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-170
System board servi ce check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-170
Toner sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 7 1
Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-172
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Entering Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Registration (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Input source tes ts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Printing Qualit y Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Button Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
DRAM Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
CACHE Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Parallel Wrap test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Serial Wrap test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Top Margin (duplex ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Feed Tests (input tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Table of contents v
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DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Printed Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Permanent Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3- 1 8
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Envelope Enhance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1 8
Engine Setting 1 through 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1 8
Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Edge to Edge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Parallel strobe adjustment (Par x Strobe Adj). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Fuser Temperature (Fuser Temp). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Fuser Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Gap Adjust. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22
Clear Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22
SCANNER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
ASIC Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Scanner Manual Regist ration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
Entering Configur ation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
Maintenance Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25
Reset Maintenance Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25
Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
Min Copy Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30
Automatic Scanner Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Envelope Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33
Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
Require Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
vi Se rvi c e M anual
Page 7
7002-xxx
Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Wiper Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Exit Configurat ion Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Autocompensator operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Autoconnect system, paper tray options, envelope feeder—el ectrical . . . . . . . . . . . . . . . . . . . . . . . 3-37
Autoconnect cabling and connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Duplex Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Option microcode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Paper feed jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Identifying jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Access doors and trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Understanding jam messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
250 Paper Jam Check MP Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
260 Paper Jam Check Env Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
23x and 24x jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
200 and 201 Paper Jam Remove Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
202 Paper Jam Open Rear Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
23x Paper Jam Open Duplex Rear Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Clearing ADF jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
290, 291, 292, and 294 Scanner Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Handling ESD-sensiti ve parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Adjustment procedur es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Printhead assembly adjustment—printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Paper alignment assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Scanner registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Automatic Scanner Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 4
Manual registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Scanner ADF and flatbed removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
ADF front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
ADF pick assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
ADF rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
ADF top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Scanner left side cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Front flatbed cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Scan cover (flatbed) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Scanner right side cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
ADF attach screws removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
ADF CCD module assembly removal (models X644e/ X646e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
ADF complete assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
ADF upper entrance gui de assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
CCD belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
CCD belt tension spring remova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Cover closing actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Cover closed actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Document tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Flatbed CCD ribbon cable r emoval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Flatbed CCD module assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Flatbed contact glass removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Flatbed white cushion removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Table of co ntents vii
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Flatbed interconnect card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33
Flatbed paper le ngth sensor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35
Flatbed scan assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38
Flatbed scan motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 1
Hard disk removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44
Home sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-46
Lower exit guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 4 7
Pickup solenoi d assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 4 8
Scanner control card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-48
Scanner flatb ed glass holder assembly remov al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50
Separator assembly torque limiter removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 5 2
Upper glass holder removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53
Printe r re movals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54
Fuser wiper cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 5 4
Upper sub cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55
Upper tray cover removal (paper support) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56
Printer left side cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56
Redrive door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58
Printer right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58
Operator panel left cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61
Operator panel right cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-64
Touchscreen bezel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66
LCD touchscreen removal—models X644e and X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67
LCD touchscreen removal—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69
Multipurpose feeder/lower front cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71
Left cover handl e holder removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72
Right cover handle holder removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72
Left and right frame extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73
Pass thru plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74
Bevel gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75
Developer drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 7 7
Developer drive coupler kit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78
ESD cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78
Fuser assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79
Fuser exit sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-82
Fuser exit senso r fl ag and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-83
Fuser lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-86
Fuser narrow media sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 8 8
Fuser narrow media flag and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-90
Fuser to LVPS AC cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 2
Fuser top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-95
Fuser transfer plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-97
Gear release link removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-98
High voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 9 9
Inner paper deflector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-101
Input sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-102
Integrated tray autocompensator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-103
Integrated tray autocompensator pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-105
Interface card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-107
LCD inverter card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-108
Low voltage power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-109
Main fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-111
Main drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-113
Modem removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-115
MPF arm assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-116
MPF lower paper defle ctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-117
MPF pick tire removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-118
MPF solenoid assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-119
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Paper alignment assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-122
Paper bin full sensor flag removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124
Paper size sensing board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125
Power takeoff shaft and spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-126
Printer outer shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-126
Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127
Redrive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-128
Signature button contact assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-129
System board and inner shield removal—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-130
System board and inner shield removal —models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . 4-131
Toner sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132
Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132
Upper cover removal (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1 3 3
Upper front cover hinge assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136
Upper paper deflec tor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-138
USB card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-139
Locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Sensors—flatbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Sensors—ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Autoconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Fuser board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
High voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
USB card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Low voltage power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Operator panel card (UICC #1)—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Operator panel card (UICC #1)—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
LCD inverter board (IUCC #2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Scanner control card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Motor driver board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Flatbed interconnect card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Preventive mainte nan ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Lubrication spec if ications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the scanner gl ass, cushions, and strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers—printer (model X642e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Cover—printer (models X644e and X646e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 3: Covers—ADF scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 4: Frame 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Assembly 5: Frame 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Assembly 6: Frame 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Assembly 7: Scanner aut om ati c docum ent feeder (ADF)—pickup . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Assembly 8: Scanner ADF—paper feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Table of contents ix
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Assembly 9: Scanner ADF—lower exit guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Assembly 10: Scanner ADF—motors and belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Assembly 11: Scanner ADF—senso rs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Assembly 12: Scanner —flatbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Assembly 13: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Assembly 14: Paper feed—a utocompensator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Assembly 15: Paper fe ed—mul tipurpose feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
Assembly 16: Paper fe ed—a lignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Assembly 17: Integrated 500-sheet paper tra y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30
Assembly 18: Drives—Mai n drive and developer drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Assembly 19: Hot roll fu ser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34
Assembly 20: Transfer/charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
Assembly 21: Electronics—power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Assembly 22: Electronics—card assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40
Assembly 23: Electronics—shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
Assembly 24: Cabling diagram 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43
Assembly 25: Cabling diagram 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44
Assembly 26: Cabling diagram 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45
Assembly 27: Cabling diagram 4—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46
Assembly 28: Cabling diagram 4—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48
Assembly 29: Cabling diagram 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50
Assembly 30: Cabling diagram 6—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52
Assembly 31: Cabling diagram 6—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54
Assembly 32: Cabling diagram 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56
Assembly 33: Cabling diagram 8—model X642e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-57
Assembly 34: Cabling diagram 8—models X644e/X646e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58
Assembly 35: Optio nal 250-sheet paper drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-59
Assembly 36: Optio nal 250-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60
Assembly 37: Optio nal 500-sheet paper drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-61
Assembly 38: Optio nal 500-sheet paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62
Assembly 39: Duplex option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-63
Assembly 40: Envelope feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-64
Assembly 41: High-capacity feeder 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assembly 42: High-capacity feeder 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 68
Assembly 43: High-capacity feeder 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 69
Assembly 44: High-capacity feeder 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 70
Assembly 45: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-71
7-66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-9
x Service Manual
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Laser no tices
A laser notice label may be affixed to this MFP.
Laser no tice
The printer is certified in the U .S. to confo rm to the requir ements of DHHS 21 CFR Subchapter J for Class I (1)
laser product s, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains int ernally a Class IIIb (3b) laser
that is nominally a 5 milliwatt galli um arsenide laser operati ng in the wavelength region of 770-795 nanometers.
The laser system and printer are designed so there is never an y hum an access to laser radiation above a Class
I level during normal operation, user maintenance, or pr escri bed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigu ng der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestäti gung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung,
die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant
les produits laser de Classe I (1). Pour les autres pa ys: cette imprimante répond aux normes IEC 60825-1
relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comm e des produits non dangereux. Cette imprimante est
équipée d’un l aser de Classe IIIb (3b) (arséniure de gall ium d’une puissance nominale de 5 milliwatts) émettant
sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son sys tème laser sont
conçus pour impossible, dans des conditions normales d’utilisation, d’entr etien par l’utilisateur ou de révision,
l’exposition à des rayonnements lase r supérieurs à des rayonnements de Classe I .
Lase r notic es xi
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7002-xxx
Avvertenze sui prodotti laser
Questa stampant e è certificata negli St ati Uniti per ess ere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti las er di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conf orme ai
requisiti del la norma CEI 60825-1.
I prodotti laser di class e non sono con sider ati pericol osi. La stampan te contiene al suo interno un l aser di classe
IIIb (3b) all’arseniuro di gallio dell a potenza di 5mW che opera sulla lunghezza d’onda compresa t ra 770 e 795
nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la
stampante, durante il normale funzionam ento, le operazioni di servizio o quelle di assistenza tecnica, non
ricevano radiazioni laser superiori al livello della classe 1.
Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1)
establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en
los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).
Los productos láser de Clase I no se consideran pel igrosos. La impre sora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nomin al a 5 miliv atios en una longi tud de onda de 770 a
795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse
afectada por ningún tipo de radiac ión láser superior al nivel de la Clase I durante su uso normal, el
mantenimiento realizado por el usuario o cualqui er otra situación de servic io técnico.
Declaração sobre Laser
A impressora está ce rtificada no s E. U .A. e m conf ormidade co m os r equi sito s da reg ulamenta ção DHHS 2 1 CFR
Subcapítulo J para a Cla sse I (1) de produt os laser. Em outros locais, está certifi cada como um produto lase r da
Classe I, em conf ormidade com os requisitos da norma IEC 60825-1.
Os produtos lase r da Classe I não sã o conside rados peri gos os. I nternamente , a impr esso ra cont ém um produ to
laser da Classe IIIb (3b), designado laser de arseneto de potássio , de 5 milliwatts ,oper ando numa faixa de
comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma
a nunca ex ist ir qualquer possiblidade de acesso humano a radi ação laser superior a um nív el de Classe I
durante a operação normal, a manutenção feita pelo utilizador ou condições de assist ência prescritas.
xii Service Manual
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7002-xxx
Laserinformatie
De printer v oldoet aan de eis en die ges teld w orde n aan ee n laserprodukt v an klass e I. Voor de Ver enigde Stat en
zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden nie t al s ongevaarlij k aangemerkt. De printer is voor zien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met e en g ol flengte van 770-795
nanometer . Het laser gedeelt e en de printer zij n zo ont worpen dat bij normaal gebru ik, bij onde rho ud of repar atie
conform de voorschriften, nooit blootstelling mogelijk is aan laserst raling boven een niveau zoals
voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer.
Lasersystemet og printeren er udformet sål edes, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
Huomautu s las er laittees ta
Tämä kirjoi tin on Yh dysv alloi ssa lu okan I ( 1) lase rlait teide n DHHS 21 CFR Subchapt er J -mää rityks en muk ainen
ja muualla luo kan I l aserl aitteiden IEC 60825-1 -määri tyksen mukainen.
Luokan I las e r la itt e id e n e i ka ts o ta ol evan vaarallis ia käyttä jä lle . K irjoittime s sa on si säinen luok a n IIIb (3 b ) 5
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Lase rjärjestelmä ja kirjoitin on
suunnitelt u siten, että käyttäj ä ei al tistu luokan I määrityksi ä voimakkaammall e säteilylle kirj oittimen normaalin
toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Av attaessa ja suojalukitus ohitettaessa olet alttiina näkymä ttömälle lasersäteilylle. Älä katso
säteeseen.
VARNING! Osynlig laserst rålning när denna del är öppnad och spär ren är urkopplad. Betrakta ej strålen.
Laser notices xiii
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7002-xxx
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skriv aren kraven för laserprodukter av Kl ass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av
en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer.
Lasersystem et och skrivaren är utformade så att det aldrig finns ris k för att någon person utsätts f ör
laserstrå lning över Klass I-ni vå vid normal användning, underhåll som utförs av användaren eller annan
föreskriv en serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kra vene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter , og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-la serprodukter er ikke å betrakte som f arlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer .
Lasersystem et og skriveren er utformet slik at personer al dri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk , vedlikehol d som utf øres av brukeren, eller foreskrevne serviceoperasjoner.
Avís sobre el Làser
Segons ha estat certificat al s Estats Units , aquesta impressor a complei x els req uisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.
Els productes l àser de classe I no es consideren perillosos. Aquesta impressora conté un làse r de cl asse IIIb
(3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795
nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la
radiació làser per sobre d’un niv ell de classe I durant una oper ació normal, durant les tasques de manteniment
d’usuari ni durant els serveis que satisfacin les condicions prescrites.
xiv Service Manual
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7002-xxx
Japanese Laser Notice
Laser notices xv
Page 16
7002-xxx
Korean Laser Notice
xvi Service Manual
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7002-xxx
Safety information
• The safety of this product is bas ed on testing and approv als of the original design and specific
components . The manufacturer is not responsibl e for safety in the event of use of unauthorized
replacement parts .
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electri c shock and personal inj ury during disassembly and servicin g of
this product . Pro fessional service personnel should understand this and take necessary precautions.
• CAUTION: When you see th is symbol , ther e is a danger f rom hazard ous v olt age in the ar ea of the
product where y ou ar e working . Unplug the product bef ore you beg in, or use c autio n if t he produc t
must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des test s et des
agréations portant sur sa conception d'origine et sur des composants particulier s. Le fabricant n'ass ume
aucune respon sabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de rép aration de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessai res.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous tra vaillez. Débranchez le produit a vant de commencer ou f aites preuve
de vigilance si l' exécution de la t âche exige que le produi t reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzion e non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato .
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni al la persona è più elev ato. Il per sonale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza ditensione pericolosa nell'area del prodotto.
Scollegare il pr odotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
-xvii
Page 18
7002-xxx
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Baut eil e. Bei Verwendung nicht genehmigter Ersatztei le wi rd vom Hersteller kei ne
Verantwortung oder Haft ung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschl ießlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zus tändige Fachpersonal sollte entsprechende
Vorsichtsmaßn ahm en treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Zie hen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbei ten
an den Strom angeschlossen sein muß.
Pautas de Segu ridad
• La seguridad de este producto se basa en pruebas y aprob aciones del diseño original y componentes
específico s. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesg o de de scarga el éctrica y de dañ os per sonal es duran te e l desmont aj e y la r eparac ión de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje dela parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia- se em testes e aprovações do modelo original e de componentes
específico s. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança rela tivas a este produt o destinam-se a profissionais destes serviços e não
dev em ser utilizadas por outr as pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissio nais destes serviços devem estar avis ados deste facto e tomar os cuidados necessários .
• CUIDADO: Quando vir este sí m bolo, existe a possível presença de uma potencial tens ão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligu e o produto da
tomada eléctrica ou s eja cui dado so caso o pro duto te nha d e estar liga do à corrent e eléc trica para
realizar a tarefa necessária.
-xviii Service Manual
Page 19
7002-xxx
Inf ormació de Seguretat
• La seguretat d'aquest producte es basa en l'aval uació i aprovaci ó del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'u tilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a profe ssionals i no està
destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures con venients.
• PRECAUCIÓ: aquest símbol in dica que el voltatge de la part de l'equip am b la qual esteu
treballan t és perillós . Abans de començar, desendolleu l'equ ip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
-xix
Page 20
7002-xxx
Preface
This manual contains maintenance procedures for service personnel. It is divided into t he following ch apters:
1. General in form a tion contains a general description of t he printer and the maintenance approach used to
repair it. Speci al tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic informat ion contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagn ostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair info rma tion provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connecto r locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contai ns the lubrication specifications and recommendations to prev ent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and info rmati on.
Conventions
Note: A note provides addition al i nformation.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of cauti on statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution i ndicates there is a danger fro m haz ardous voltage in the area of the
product where you are working. Unplug the product befor e you begin, or use caution if the
product must recei ve power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
-xx Se rvi ce Manual
CAUTION
This type of caution i ndicates a tipping hazard.
Page 21
7002-xxx
1. General information
The Lexmark™ X642e, X644e, and X646e are All-In-One laser MFPs that provide print, copy, scan, and fax
functions designed to attach to IBM-compat ible personal com puters and most computer netwo rks. The operator
panel is touch-sensitive and al lows the user to adjust the vi ewing angle.
The Lexmark X64xe laser MFPs are available in the following models:
Model name Configuration Machine type
Lexmark X644e Network 7002-001
Lexmark X642e Network 7002-003
Lexmark X642e Network, modem 7002-005
Lexmark X644e Network, modem 7002-011
Lexmark X646e Network, hard disk 7002-101
Lexmark X646e Network, modem, hard di sk 7002-111
Lexmark X644e HV, network 7002-002
Lexmark X642e HV, network 7002-004
Lexmark X642e HV, network, modem 7002-006
Lexmark X644e HV, network, modem 7002-012
Lexmark X646e HV, network, hard disk 7002-102
Lexmark X646e HV, network, hard disk 7002-112
Maintenance ap proach
The diagnostic information in this manua l le ads you to the correct fiel d replaceable unit (FRU) or part. Use the
service error codes, user status messages, user error messages, service checks, and diagnostic aids to
determine the MPF problem and repair the failur e. After you complete t he repair, per form tests as needed to
verify the repai r. See “Start” on page 2-1.
General inf ormation 1-1
Page 22
7002-xxx
n
Configured models
The foll owing illustrat ions show and compare standard X642e and X644e MFPs and X642e and X644e MFPs
configured with a duplex unit and a 500-sheet drawer. Other print media handling options are also available.
Model X644e or X646e MFP
Standard
Scanner
Standard output bi
Control panel
Multipurpose
feeder
Tray 1 (integrated tray
or standard tray)
Model X642e MFP
Standard
Model X644e or X646e MFP
With duplex and drawer
Tray 1 (integrated tray
or standard tray)
Duplex unit
Tray 2
(500 sheets)
Model X642e MFP
With duplex and drawer
1-2 Se rvi ce Manual
CAUTION
Floor-mounted configurations requ ir e additional furniture for stability. You must use ei ther a
printer stand or printer base if you a re using a 200 0-sheet dra wer. Certain ot her confi gurations
also must have a print er st and or printer base. More information is available on our Lexmark
Web site at www.lexmark.com/multifunctionprinters.
Page 23
7002-xxx
Options
The foll ow ing opt ions ar e av ai lab le. Some opt ions ar e not a v ailab le i n e v ery count ry or region. Contact y our poin t
of purchase for options available in your country or region.
• Memory options of 128MB, 256MB, and 512MB SDRAM
• Flash memory options of 32MB and 64MB
• Hard disk—20GB+ with adapter (model X646e only)
• Integrated network options
– Token-Ring
– Ethernet
– External serial adapter
– IPDS card assembly and SCS/TNe
– PRESCRIBE card assembly
– Bar code card assembly
– Parallel interface card
– MarkNet™ Professional Print Servers—Onl y one active internal networking c onnection is supported.
Installing an opt ional Lexmark MarkNet Professional N800 Series int ernal print server ma kes the
server the active network connection and disables the stand ard Ethernet port.
– Lexmark PrintCryption™ card
– Forms card (single-byte and Simplified Chi nese)
• Media handling operations
– 250- and 500-sheet paper trays of A4, letter, A5, B5, Ex ecutive, f olio, st atement, and legal size
– 250- and 400-sheet univ ersally adjustable trays
– 250- and 500-sheet paper drawers
– 400-sheet universally adjustable tray
– 2000-sheet high-capacity feeder—always used below any other drawer.
– Envelope feeder
– Dup le x opt ion—5 00-sheet (F or Le xm ark X644e and Le xmark X646e wi th int egr ate d 500-she et outpu t
tray)
• Application solutions
– Bar code card
– Lexmark Forms Card Software
– IPDS
– PRESCRIBE emulation card
– PrintCryption
• DBCS font cards
– Simplified Chinese
– Traditional Chinese
– Japanese
– Korean
General inf ormation 1-3
Page 24
7002-xxx
Specifications
General
MFP specifications
Lexmark X642e Lexmark X644e/X646 e
Scanner
Scanner type Color flatbed scanner with ADF Color flatbed scanner with ADF
Scanner technology Charge coupled device (CCD) Charge coupled device (CCD)
Light sources Two Cold Cathode Fluorescent Lamp
(CCFL) and one CCD module per
scanner
Max optical resolution 600 x 600 dpi maximum (mono)
600 x 300 dpi (color) with final
resolution 300 x 300 dpi
Scan area (flatbed) 8.5 in. x 14 in. (216 mm x 355.6 mm)
maximum
Scanner ADF
Two CCFL and two CCD modules per
scanner
600 x 600 dpi maximum (mono)
600 x 300 dpi (color) with final
resolution 300 x 300 dpi
8.5 in. x 14 in. (216 mm x 355.6 mm)
maximum
ADF type Simplex ADF with C-path Single pass duplex ADF with C-pat h
ADF optical resolution 600 x 600 dpi maximum 600 x 600 dpi maximum
Document capacity 50 sheets (assuming 20 lb./75 g/m
Media thickness 0.05 mm (minimum) to 0.15 mm
Media weight 15 lb (56 g/m
ADF scan area 8.5 in. x 14.0 in. (216 mm x 355 mm) 8.5 in. x 14.0 in. (216 mm x 355 mm)
Printer
Print technology Hot roll fus er Hot roll fuser
Fax
Modem (in models with
modem)
Resolution
• 1200 x 1200 dpi
• 2400 Image Quality
• 1200 Image Quality
• 600 x 600 dpi
2
) 50 sheets (assuming 20 lb./75 g/m2)
(maximum)
2
) to 32 lb (120 g/m2) 15 lb (56 g/m2) to 32 lb (120 g/m2)
Built-in Group 3 compatible, full
function fax 33, 600 bps, Max V . 34 half
duplex
0.05 mm (minimum) to 0.15 mm
(maximum)
Built-in Group 3 compatible, full
function fax 33, 600 bps, Max V . 34 half
duplex
Data streams
• PostScript 3 emulation
• PCL 6 emulation
• PPDS migration tool
• PDF v1.5 emulation
1-4 Se rvi ce Manual
Page 25
7002-xxx
Memory configuration
Models
Memory type
Lexmark X642e Lexmark X644e Lexmark X646e
Standard DRAM (MB) 128 256 256
Optional memory (MB)
(One slot—100 pin DDR SDRAM
unbuffered DIMMs)
Maximum (MB) 640 768 768
Optional flash memory (MB) 32 and 64 available
Hard disk N/A N/ A <20GB
Note: One firmware card and one flash memory card are supported. Either slot supports both card types.
Depending upon the options and features used, additional memory ma y be requi red to optimize performance.
Recommended operating clearances
Dimension Measurement
Left 12 in. (30.5 cm)
Right 8 in. (20.3 cm)
Fron t 20 in. (50.8 cm)
Rear 8 in. (20.3 cm)
Top* 12 in. (30.5 cm)
128, 256, and 512 available
* Allow clear ance above the printer front door clearance and for adding
options, such as additional input drawers.
General inf ormation 1-5
Page 26
7002-xxx
Dimensions
Description Height Width Depth Weight
Printer
Lexmark X642e 28.0 in.
Lexmark X644e 28.0 in.
Lexmark X646e 28.0 in.
Lexmark X646e (with duplex and
500-sheet opti on)
Options
Duplex 500-page option 2.0 in.
250-Sheet drawer 3.5 in.
500-Sheet drawer 5.2 in.
2,000-Sheet drawer 15.0 in.
Envelope option (closed position) * * 7.72 in.
Envelope option (support fully
extended)
(710 mm)
(710 mm)
(710 mm)
35.0 in.
(890 mm)
(51 mm)
(90 mm)
(134 mm)
(381 mm)
* * 12.28 in.
22.0 in.
(560 mm)
22.0 in.
(560 mm)
22.0 in.
(560 mm)
22.0 in.
(560 mm)
15.7 in.
(398 mm)
15.7 in.
(398 mm)
15.7 in.
(398 mm)
15.7 in.
(398 mm)
25.4 in.
(645 mm)
25.4 in.
(645 mm)
25.4 in.
(645 mm)
26.0 in.
(660 mm)
24.1 in.
(595 mm)
18.0 in.
(457 mm)
19.0 in.
(520 mm)
18.0 in.
(457 mm)
(196 mm)
(312 mm)
80.0 lb
(34.9 kg)
83.0 lb
(37.7 kg)
84.5 lb
(46.7 kg)
103 lb
(46.7 kg)
11.3 lb
(5.1 kg)
6 lb
(2.7 kg)
7 lb
(3.2 kg)
31 lb
(14.1 kg)
4 lb
(1.8 kg)
4 lb
(1.8 kg)
MFP Stand with Cabinet 31.5 in.
(800 mm)
Low Profile MFP Stand 22.8 in.
(579 mm)
MFP Stand without Cabinet 31.5 in.
(800 mm)
Stability Enhanced Caster Base 6.0 in.
(152 mm)
10 Inch Cabinet Option 10.0 in.
(255 mm)
* Envelope option fits within heigh t and wi dth of printer.
22.4 in.
(569 mm)
22.4 in.
(569 mm)
22.4 in.
(569 mm)
27 in.
(685 mm)
15.7 in.
(397.6 mm)
24.5 in.
(622 mm)
24.5 in.
(594 mm)
24.5 in.
(622 mm)
27.0 in.
(686 mm)
17.54 in.
(445.7 mm
64 lb
(29.0 kg)
45 lb
(20.4 kg)
64 lb
(28.1 kg)
25 lb
(11.3 kg)
17.1 lb.
(7.8 kg)
1-6 Se rvi ce Manual
Page 27
7002-xxx
Power requirem ents
Average nominal power requirements for the base printer configuration (110 volt). Power levels are shown in
watts (W) . Ma ximum current is given in Amperes (A).
Printing states Lexmark X642e Lexmark X644e Lexmark X646e
Off 0 W .05 W .05 W
Idle—avera ge pow er
Power Saver on 30 W 20 W 20 W
Po wer Saver off 105 W 90 W 95 W
Continuous copyi ng 650 W 875 W 875 W
Continuous printing 800 W 675 W 830 W
Printing—maximum current
100 V 12.3 A 7.8 A 8.9 A
120 V 10.5 A 7.2 A 8.0 A
230 V 5.4 A 3.4 A 4.1 A
Electrical specifications
Low volta ge model
100 to 127 V ac at 50 to 60 Hz nominal
•
• 90 to 137 V ac, extreme
High voltage model
•
220 to 240 V ac at 50 to 60 Hz nominal (not available in all countries or regions)
• 198 to 259 V ac, extre me
Notes:
• Using a power converter or inverter is not recommended.
• All models are ENERGY STAR qualified.
• All models ship with Power Save Mode on.
• The default timeout to power saver is 30 min utes for models X644e/X646e and 45 m inutes for model
X642e.
General inf ormation 1-7
Page 28
7002-xxx
Environment
Printer temperature and humidity
• Operating
– Temperatur e: 16 to 32° C (60° to 90° F)
– Relative humidity : 8 to 80%
– Altitude: 10,000 ft. (0 to 3,0 48 meters)
• Storage and shipping environment (packaged)
– Temperatur e: -40° to 43° C (-40° to 110° F)
– Relative humidity : 5 % to 95%
– Altitude: equiv alent to 10,300 meters (0 to 34,000 feet)
• Storage environment (unpa cked)
– Temperatur e: 0° to 40° C (32° to 104° F)
– Relative humidity : 5 % to 80%
Acoustics
All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
Emission sound pressure le vel (dBA)
Mode
Bystander position
average (LpAm)
Printing
Copying
Scanning
Ready
Note: Measurement s apply to 300 dpi, 600 dpi, and 1200 dpi printing.
56 N/A 7.0
57 62 7.2
52 59 6.8
30 N/A 4.5
Standing Operator
Position (L p A m )
Declared sound
power level (Bels)
(LpAm)
1-8 Se rvi ce Manual
Page 29
7002-xxx
Media specifications
Paper and specialty media guidelines
Print media is paper, card stock, transparencies, labels, and envelopes. This printer prov ides high quality
printing on a variet y of print media. You must consider a number of th ings concerning print media bef ore you
print, includi ng:
• Supported print media
• Selecting print media
• Storing print media
• Avoiding jams
For more details about the types of paper and specialty media your printer supports, refer to the Card Stock &
Label Guide available on our Lexmark Web site at www .l exmark.com.
We recommend that you try a limited sample of any pape r or specialty media you are considering using with the
printer before purchasing large quantities.
Supported print media
The following tables provide information on standard and optional sources for both input and output trays and
bins.
• Pr int media sizes
• Pr int media weights
• Media weights supported in optional output bi ns
Note: If you use a print media size not listed, select the next larger size.
Print media sizes
Legend ✓ — indicates support
Print media
size
A4 210 x 297 mm (8.27 x 11.7 in.) ✓✓✓✓✓✓ ✓✓
A5 148 x 210 mm (5.83 x 8.27 in.) ✓✓✓✓✓✓ ✓✓
JIS B5 182 x 257 mm (7.17 x 10.1 in.) ✓✓✓✓✓✓ ✓✓
Letter 215.9 x 279.4 mm (8.5 x 11 in.) ✓✓✓✓✓✓ ✓✓
Dimensions
250-sheet tray
500-sheet tray
250 UAT
400 UAT
Multipurpose feeder
2000-sheet drawer (option)
Envelope feeder (option)
Duplex unit (option)
Standard output bin
Legal 215.9 x 355.6 mm (8.5 x 14 in.) ✓✓✓✓✓✓ ✓✓
1
This size does not appear in the Paper Size me nu until Tray Size Sensing is turned off. Refer to the User
Guide for more information.
2
This size setting formats the page f or 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified by the
software appl ication.
General inf ormation 1-9
Page 30
7002-xxx
Legend ✓ — indicates support
Print media
size
Dimensions
250-sheet tray
500-sheet tray
250 UAT
400 UAT
Multipurpose f eeder
2000-sheet drawer (option)
Envelope feeder (option)
Duplex unit (opti on)
Standard output bin
Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) ✓✓✓✓✓✓ ✓✓
1
Folio
Statement
Universal
1
2
216 x 330 mm (8.5 x 13 in.) ✓✓✓✓✓✓ ✓✓
139.7 x 215.9 mm (5.5 x 8.5 in.) ✓✓✓✓✓ ✓
139.7 x 210 mm to 215.9 x 355.6
✓✓✓✓✓ ✓
mm
(5.5 x 8.27 in. to 8.5 x 14 in.)
69.85 x 127 mm to 215.9 x 355.6
✓✓
mm
(2.75 x 5 in. to 8.5 x 14 in.)
148 x 182 mm to 215.9 x 355.6 mm
✓
(5.83 x 7.17 in. to 8.5 x 14 in.)
76.2 x 127 mm to 215.9 x 355.6 mm
✓
(3 x 5 in. to 8.5 x 14 in.)
76.2 x 177.8 mm to 215.9 x 355.6
✓
mm
(3 x 7 in. to 9.01 x 14 in.)
7 ¾ Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) ✓✓✓
9 Envelope 98.4 x 225.4 mm (3.875 x 8.87 in.) ✓✓✓
10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) ✓✓✓
DL Envelope 110 x 220 mm (4.33 x 8.66 in.) ✓✓✓
B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) ✓✓✓
C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) ✓✓✓
Other Envel ope
1
98.4 x 162 mm to 176 x 250 mm
✓✓✓
(3.87 x 6.38 in. to 6.93 x 9.8 4 in.)
1
This size does not appear in the Paper Size me nu until Tray Size Sensing is turned off. Refer to the User
Guide for more information.
2
This size setting formats the page f or 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified by the
software appl ication.
1-10 Service Manual
Page 31
7002-xxx
Print media types
Print media
Paper ✓✓✓✓ ✓ ✓
Card stock ✓✓✓ ✓
Transparencies ✓✓✓ ✓
Vinyl labels
Paper labels
*
*
Pol yester label
Dual-web and integ rated labels* ✓✓✓ ✓
*
Printing label applications on the MFP requires a special label fuser cleaner. The label fuser cleaner is
included with a special label cartridge for label appl ications.
Print media weights
Print media Type
Paper Xerographic
250-sheet drawer
500-sheet drawer
Multipurpose feeder
2000-sheet drawer
Duplex unit
Output bin
✓✓✓ ✓
✓✓✓ ✓
*
✓✓✓ ✓
Print media weight
Multipurpose
feeder and optional
250-sheet drawer
60 to 135 g/m2
grain long
(16 to 36 lb bond)
Envelope
feeder
n/a
or business
paper
Integrated tray and
optional
500-sheet drawer
60 to 176 g/m
2
grain long
(16 to 47 lb bond)
Card stock—
maximum (grain
1
long)
Card stock—
maximum (grain
1
short)
Index Bristol 163 g/m2 (90 lb) 120 g/m2 (67 lb)
Tag 163 g/m
Cover 176 g/m
Index Bristol 199 g/m
Tag 203 g/m
Cover 216 g/m
2
(100 lb) 120 g/m2 (74 lb)
2
(65 lb) 135 g/m2 (50 lb)
2
(110 lb) 163 g/ m
2
(125 lb) 163 g/m2 (100 lb)
2
(80 lb) 176 g/m2 (65 lb)
Transparencies Laser printer 138 to 146 g/m
(37 to 39 lb bond)
2
(90 lb) n/a
2
138 to 146 g/m
2
(37 to 39 lb bond)
General information 1-11
Page 32
7002-xxx
Print media weight
Print media Type
Labels—
maximum
4
Paper 180 g/m
Integrated tray and
optional
500-sheet drawer
2
(48 lb bond)
Multipurpose
feeder and optional
250-sheet drawer
163 g/m
2
(43 lb bond)
Envelope
feeder
n/a
Note: Not supported
in the multipurpose
feeder.
Dual-web
paper
180 g/m
2
(48 lb bond)
163 g/m
(43 lb bond)
2
Note: Not supported
in the multipurpose
feeder.
Polyester 220 g/m
(59 lb bond)
2
220 g/m
(59 lb bond)
2
Note: Not supported
in the multipurpose
feeder.
Vinyl
5
300 g/m
(92 lb liner)
2
260 g/m
2
(78 lb liner)
Note: Not supported
in the multipurpose
feeder.
Integrat ed forms Pressure-
140 to 175 g/m
2
140 to 175 g/m
2
sensitiv e area
(must enter
the MFP firs t)
Envelopes
100% cotton
content maxim um
weight—24 lb
Paper bas e
(grain long)
Sulfite, woodfree, or up to
100% cotton
bonds
75 to 135 g/m
(20 to 36 lb bond)
2
75 to 135 g/m
(20 to 36 lb bond)
Not recommended 60 to 105 g/m
(16 to 28 lb bond)
2
2
2, 3
60 to 105 g/m
(16 to 28 lb
3
bond)
Note: 28 lb envelopes are limited to 25%
cotton content.
1
Grain short is prefer red for papers over 135 g/m2.
2
Includes envelopes fed from the multipurpose feeder only.
3
28 lb bond envelopes are limited to 25% cott on content.
4
Printing label applications on the MFP requires a special label fuser cleaner.
5
Information on whether your vinyl label converter has passed Lexmark criteria is available at the Lexmark
Web site (www.lexmark.com); search for “converter lis t.” You can also check the Lexm ark Automated F ax
system (LEXFAX
SM
).
2
1-12 Service Manual
Page 33
7002-xxx
Selecting print media
Selecting the appropriate print media for th e MFP helps you avoid prin ti ng problems. The following secti ons
contain guidelines for choosi ng the correct print media for the MFP.
• Paper
• Transparencies
• Envelopes
• Labels
• Card stock
Paper
For the best print quality, use 75 g/m2 (20 lb) xerographic, grain long paper. Try a sample of any paper you are
considering using with the MFP before bu ying large quantities.
When loading paper, note the recommended print side on the paper package, and load paper acco rdingly.
Paper characteristics
The following paper characteristics affect print quality and reliability. We recommend that you follow these
guidelines when evaluating new paper stock.
For detailed information, see the Card Stock & Label Gui de located on th e Lexmark Web s i te at
www.lexmark.com.
The laser printing process heats paper to high temperatures of 230°C (446°F). For Magnetic Ink Character
Recognition (MICR) applications and for non-MICR applicati ons, use only paper able to wi thstand these
temperatures without discoloring, bleeding, or relea sing hazardous emission s. Check with the manufacturer or
vendor to determine whether the paper you have chosen is accept able for laser printers.
Weight
The MFP can automatically feed paper weights from 60 to 176 g/m
integrat ed and optional 500-sheet trays and paper wei ghts from 60 to 135 g/m
the multipurpose feeder and optional 250-sheet trays. Paper lighter than 60 g/m
enough to feed properly, causing jams. For best performance, use 75g/m
using paper narr ower than 182 x 257 mm (7.2 x 10.1 in.), make sure the weight is greater than or equal to
2
90 g/m
Unacceptable paper
The following papers are not recommended for use with the MFP:
(24 lb bond).
2
(16 to 47 lb bond) grain long in the
2
(16 to 36 lb bond) grain long in
2
(16 lb) might not be stiff
2
(20 lb bond) grain long paper. When
• Some chemically treated papers used to make copies without carbon paper, also known as carbonless
papers, carb onless copy paper (CCP), or no carbon required (NCR) paper (see the Card Stock & Label
Guide located on the Lexmark Web site at www.lexm ark. com for supported chemically tre ated papers)
• Preprinted papers with chemicals that may contaminate the MFP
• Preprinted papers that can be affe cted by the temperatur e in the MFP fuser
• Preprinted papers that require a registration (the precise print l ocation on the page) greater than ±0. 09 in.,
such as optical character recognition (OCR) forms
• In some cases, you can adjust regi stration with your software appli cation to successf ull y pri n t on these
forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavil y textured surface papers or curled papers
• Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19 309
• Recycled paper having a weight less than 60 g/m
2
(16 lb)
• M u lt ip le -p a rt forms or doc uments
General information 1-13
Page 34
7002-xxx
Transparencies
The MFP can print directly on transparencies designed for use in laser printers. Print quality and durability
depend on the transparency used. Alwa ys print samples on the transparencies you are co nsidering before
buying large quantities.
The Paper Type setting should be set to Transparency to help prevent jams. In Macintosh, be sure to set the
Paper Type to Transparency in the Print dialog on the Imagi ng choice in the Copies & Pag es pop-up menu.
Use transparencies designed spe cifically fo r laser printers. Che ck with the manufacturer or vendor to determine
whether your transparencies are compatible with lase r pri nter s that heat transparencies to 230°C (446°F). Use
only transpa rencies that are able to withstand these temperatures without melting, discoloring, offsetti ng, or
releasing haz ardous emissions. For detailed information, see the Card Stoc k & Label Guide, which is available
on the Lexmark Web site at www.lexmark.com.
Transparencies can be fed automatically fr om the multipurpose feeder and all standard and optional tr ays,
except the 2000-sheet drawer. Before loading transparencies, fan the stack to prevent sheets from sticking
together.
Be careful when you handle transparencies. Fingerprints on the surface of the transparency cause poor print
quality.
Envelopes
You can load up to 10 envelopes in the multipurpose feeder and 85 envelopes in the envelope feeder. Try a
sample of any envelopes you ar e considering using with the MFP before buying large quantities.
When printing on envelopes:
• To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser
printers.
• Set the Paper Size/Type in the Paper menu to MP Feeder, Manual Env, or Env Feeder depending on the
source you are using. Set the paper type to Envelope, and select the correct envelope size from the
operator panel, the MFP driver, or from MarkVision™ Professional.
• For best performance, use envelopes made from 75 g/m
(28 lb bond) weight for the multipurpose feeder or 105 g/m
long as the cotton content is 25% or less. Envelopes with 100% cotton content must not exceed 90 g/m
(24 lb bond) weight.
2
(20 lb bond) paper. You can use up to 105 g/m2
2
(28 lb bond) weig ht for the envelope feeder as
• Use only new, undamaged envelopes.
• For best performance and to mini m ize jams, do not use en velopes that:
– Have excessive curl or twist.
– Are stuck togethe r or damaged in any way.
– Contain windows, holes, perfo rations, cutouts or emb ossing.
– Use metal clasps, string ties, or metal folding bars.
– Have an inter locki ng desig n .
– Have postage stamps attached.
– Have any e xposed adhesiv e when the flap is in the sealed or closed position.
– Have nicked edges or bent corners.
– Have rough, cockle, or laid finishes.
• Use envelopes that can withstand temperatures of 230° C (446°F) without sealing, excessive curl ing,
wrinkling, or releasing hazardous emissions. If you have any doubts abou t the envelopes you are
considering using, check with the en velope supplier.
• Load only one size of envelope at a time in the envelope feeder.
• A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.
2
1-14 Service Manual
Page 35
7002-xxx
Labels
The MFP can print on many label s designed for use with laser printers. These labels are supplied in letter si ze,
A4 size, and l egal size sheets. Label adhesives, face sheet (printable stock) , and topcoats must be abl e to
withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).
Try a sample of any label s you are considering using wit h the MFP before purchasi ng a large quantity.
For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide
ava il able on the Lexmark Web site at www. lexmark.com/publications.
Note: Labels are one of the most difficul t print media for laser MFPs. All MFP models require a special fuser
cleaner f or label application s to opt imize feed rel iability.
After printing approximately 10,000 pages of labels (or each tim e you replace the print cartridge), complete the
follo w ing steps to maintain MFP feeding reliabil ity:
1. Print five sheets of paper.
2. Wait approximately five seconds.
3. Print five more sheets of paper.
When printing on labels:
• Set the Paper Size/Type menu item to Labels in the P ape r menu . You can set the Pape r Size/ Type from the
MFP operator panel, the MFP driv er, or from MarkVision Professional.
• Feed vinyl labels f rom the standard 250- or 50 0-sheet tray s or the optional 250- or 500-sheet drawers. For
vinyl labels, set the Paper Type to Labels, the Labels Texture t o Smooth, and the Label W eight to Heavy, or
set the Paper Type to vinyl l abels and the texture and weight to normal.
• Do not load labels with paper or transparencies in the sa me source; mixing print media can cause feeding
problems and pri nt qual ity problems.
• Do not use label sheets with a slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial
sheets also contaminate the MFP and your cartridge with adhesive, and could v oid the MFP and cartridge
warranties.
• Use labels that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling,
or releasing hazardous emissions.
• Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations , or between die-cuts of the
label.
• Do not use label sheets that have adhes ive to the edge of the sheet. We recommend zone coating of the
adhesive at least 1 mm (0.04 in.) away from edges. Adhesi ve material contami nates the MFP and could
void the war ranty.
• If zone coating of the adhesive is not possible, a 1.6 mm (0.1 in.) strip should be removed on the leading
and driver edge, and a non-oozing adhesive should be used.
• Remove a 1.6 mm (0.1 in.) strip from the lea ding edge to prevent labels from peeling insi de the MFP.
• Portrait orientation is preferred, especially when printing bar codes.
• Do not use labels that have exposed adhesive.
General information 1-15
Page 36
7002-xxx
Card stock
Card stock i s sin gle ply, and has a large ar r ay o f pr operties, s uch a s the mois ture co nte nt, t hick ness , and t ex tur e,
that can signifi cantly affec t pri nt qual ity. See “Supported print media” on page 1-9 for information on the
preferred weight and for th e grain direction of print media.
Try a sample of any card st ock you are consideri ng using with the MFP before purchasing a large quantity.
After printing ap proximately 10,000 pages of card stock (or each time you replace the print cartridge), complete
the following steps to maintain MFP feeding reliability:
1. Print five sheets of paper.
2. Wait approximately five seconds.
3. Print five more sheets of paper.
When printing on card stock:
• Set the Paper Type menu item in the Paper menu to Card Stock from the operator panel, from the MFP
driver, or from MarkVision Professional.
• Be aware that preprinting, perf or atio n, and creasi ng can signi fica ntly af fec t the print qual ity and cause print
media handling or jamm ing problems.
• Avoid using card stock that may release hazardous emissions when heated.
• Do not use preprinted card stock manufactured with chemicals that may contaminate the MFP. Preprinting
introduces semi-liquid and volatile component s int o the MFP.
• We recommend the use of grain short card sto ck.
Storing print m edia
Use the following guidelines to avoid paper feeding problems and uneven print quality.
• Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative
humidity is 40%.
• Store cartons of paper on a pallet or shelf rather than dir ectly on the floor.
• If you store individual packages of paper out of the original carton, make sure they rest on a fl at surface so
the edges do not buckle or curl.
• Do not place anything on top of paper packages.
• Store paper in its original wrapper until you load it into the MFP.
Avoiding jams
Use appropriate print medi a (paper, tr ansparencies, l abels, and card stoc k) to help ensure trouble-free printing.
Note: T ry a lim ited sample of any print media you are considering using with the MFP before purchasi ng large
quantities.
By selecting the appropriate print media and loading i t properly, you can av oid most jams.
The following hints can help you avoid jams:
• Use only recommended print media.
• Do not overload the print medi a sources . Mak e sure the sta ck heig ht does not e xc eed the maximum hei ght
indicated b y the stack line on the label s in the sources.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If jams do occur with print media, try feeding one
sheet at a time through the multipurpose feeder.
• Do not use print media that you have cut or trimme d yourself.
• Do not mix print media si zes, weights, or types in the same print media sou rce.
• Make sure the recommended print side is loaded in the source according to your simplex or duplex needs.
1-16 Service Manual
Page 37
7002-xxx
• Keep print media stored in an accep table enviro nm ent. See “Storing print media” on page 1-16.
• Do not remove trays during a print job.
• Push all trays in firmly after loading them.
• Make sure the guides in the tra ys are properly pos iti oned f or the si ze of print media yo u ha ve loa ded. Make
sure the guides are not pl aced too tightly against the stack of print media.
• If a jam occurs, clear the entire media pat h.
Tools required
Flat-bl ade screwdriver s, various size s
Phillips screwdrivers, var i o u s sizes
7/32 inch open-end wrench
7.0 mm nut driver
5.5 mm wrench
Needlenose pli ers
Diagonal side cutters
Spring hook
Feeler gauges
Analog or digital multimeter
Par allel wrap plug 1319128
Twinax/serial debug cable 1381963
Flash light (optional)
General information 1-17
Page 38
7002-xxx
Acronyms
ADF Automatic Document Feeder
AIO All-In-One
CCD Charge Coupled Device (CCD)
CRU Customer Replaceable Unit
DIMM Dual Inline Memory Module
DRAM Dynamic Random Access Memory
EP Electrophotographi c process
EPROM Erasable Programmable Read-Only Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GB Gigabyte
HCIT High-Capacity Input Tray
HVPS High Voltage Power Supply
ITC Internal Tray Card
LASER Light Amplification by Stimulated Emission of Radiation
LCD Liquid Crystal Display
LED Li ght-Emitting Diode
LES Lexmark Embedded Soluti on (applications)
LVPS Low Voltage Power Supply
MDC Motor Driver Control
MFP Multifunction Printe r
MPF Multipurpose Feede r
NVRAM Nonvolatile Random Access Memory
OPT Optical Sensor
PC Photoconductor
PIN Personal Identification Number
PJL Printer Job Language
POR Power-On Reset
POST Power-On Self Test
PP Parts Packet
PWM Pulse Width Modulation
RIP Raster Imaging Processor
SCC Scanner Control Card
SDRAM Synchronous Dynamic Random Access Memory
SIMM Single Inline Memory Module
UAT Universall y Adjustable Tray
USB Universal Serial Bus
V ac Volts alternating current
V dc Volts direct current
1-18 Service Manual
Page 39
7002-xxx
2. Diagnostic information
Start
CAUTION
CAUTION
When you see thi s symbol, ther e is a d anger from haz ardous volt age in the a rea of the p roduct
Remove the power cord from the pri nter or wall outlet before you connect or disconnect any
where you are working. Unplug the product before you begin , or use caution if the product
cable or electronic board or assembly for personal safety and to pre vent damage to the printer.
must receive power in order to perform the task.
CAUTION
Use the handholds on the side of the printer. Ma ke sure your fingers are not under the printer
when you lift or set the prin ter down.
Use the service error code, user status message, user error message , symptom table, service checks, and
diagnostic aids in this chapter to determine the cor rective action necessary to repair a malfuncti oning printer .
They will lead you to solutions or service che cks, includi ng use of various tests.
Sympto m tables
If your machi ne com pletes the does not display an error message, and you hav e a problem, go to “Symptom
tables” on page 2-10. Locate your symptom, and take the appropriate action. The following tables are
available:
Servic e er rors (8xx.xx and 9xx.xx’s)
If a service error code appears while you are working on the machine, go to “Service error codes” on
page 2-13, and take the indicated action for that error.
Service error codes are ind icated by a three-digi t er ror code follow ed by a period and additional numbers in the
format XXX.YY. In most cases, fiv e digits are shown.
User status and attendance messages
•
User status mes sages prov ide the user with information on the cur rent sta tus of the printer. Ready displays
on the first line of the dis pla y unless i nv ok ed, and then Power Saver displays . If a user status message is
displayed, go to “User status displays.” on page 2-38.
• User attendance messages are indica ted by a two or three-digi t error code that provide s the user with
information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error
message displays, go to “User attendance messages” on page 2-42 and “User attendance
messages—paper jams and paper handling errors (2xx.xx)” on page 2-57.
Additional information
“Understanding the MFP operator panel” on page 2-2
•
• “Menus” on page 2-9
• “Diagnostics Menu” on page 3-2
• “Configuration menu (CONFIG MENU)” on page 3-24
• “Theory” on page 3-36
• “Paper feed jams” on page 3-38
• “Parts catalog” on page 7-1
Diagnostic information 2-1
Page 40
7002-xxx
Understanding the MFP operator panel
MFP and scanner settings can be changed several ways: through the MFP operat or panel, the software
application in use, the print driver, MarkVision Prof essional, or the W eb pages. Settings changed from the
application or print driver apply only to t he job being sent to the MFP.
Changes made to print, fax, copy, and e-mail settings from an application override changes made from the
operator panel .
If a setting canno t be chan ged f rom the a ppl ication, us e the MFP ope ra tor pan el, MarkVisi on Prof ess ional , or t he
Web pages. Changing a setting from the MFP operator panel, MarkVision Professional, or the Web pages
makes that setting the user default.
MFP operator panels
Model X642e
2-2 Se rvi ce Manual
Models X644e/X646e
Page 41
7002-xxx
Callout Operator panel item Funct ion
1 LCD A liquid crystal display (LCD) which shows home screen buttons, menus, menu
2 Indicator light Gives information about the status of the MFP using the colors red and green.
3 0–9
Note: Refer red to as the
numeric keypad.
4 # (Pound or number
character)
5 Dial Pause Press to cause a two- or three- second dial pause in a f ax num ber. The button only
6 Clear All When in the function menus, such as Cop y, Fax, E-mail, and FTP, it returns all
7 Start Press to initiate the current job indicated on the operator panel.
8 Stop Press to cause the printing or scanning to stop.
0 Backspace Within the Copy m enu, which is accessed b y touching the Copy but ton, press
10 Asterisk (*) * is used as part of a fax number or as an alphanumeric character.
items, and values. Allows for making selections within Copy, Fax, and so on.
Status Indicates
Off MFP power is off.
Blinking green MFP is warming up, processing dat a, or
printing a job.
Solid green MFP is on, but idle.
Solid red Operator intervention is requi red.
Press these but tons t o enter number s when the LCD scr een ha s a fie ld that acc ept s
the entry of numbers. Also, use these buttons to dial phone numbers for fax es.
Note: If a number i s pressed while on the home screen without pressing the #
button first, the Copy menu opens and change s the Copy Quantity.
Press this button:
• For a shortcut identifier.
• Within phone numbers. For a Fax number with a #, enter it twice — ##.
• From the home screen, the Fax Desti nation List menu item, E-mai l Destination
List menu item, or Profi le List menu item to access shortcuts.
functions within the Fax menu or with fax functions.
Press from the home screen to redi al a fax number.
When outside of the Fax menu, fax function, or home screen, pressing Dial Pause
cau s es an er ror be ep.
When sending a fax, in the Fax To: field, a Dial Pause press is represented by a
comma (,).
settings to their default val ues, and then returns the MFP to the home screen.
When in any other menu whil e the MFP is Ready, it cancels all changes that have
not been submitted and returns th e MFP to the home screen.
From the home scr een, press it to start a copy job with the default settings.
If pressed while a job runs through the scanner, the button has no effect.
During a scan job, the scanner finishes scanning the current page and then stops,
which means paper ma y remain in the automatic document feeder (ADF).
During a print job, the prin t media path is cleared before the printing stops .
Stopping appears on the operator panel during this process.
Backspace to dele te the right -mos t digit of the v a lue in t he Cop y Coun t. The de fau lt
value of 1 appears if the entire number is deleted by pressing Backspace
numerous times.
Within the Fax Destination List, press Backspace to delete the right-most digit of a
number entered manually. It also deletes an entire shortcut entry. Once an entire
line is deleted, another press of Backspace causes the cursor to mo ve up one line.
Within the E-mail Destination List, press Backspace to delete the ch a ra c te r to th e
left of the cursor. If the entry is in a shortcut, the entire en try is delet ed.
Diagnostic information 2-3
Page 42
7002-xxx
Callout Operator panel item Function
11 USB Direct interface The host Universal Serial Bus (USB) direct interface on t he operator panel is used
12 Home
(only on model X642e)
13 Help Tips
(only on model X642e)
14 Menu
(only on model X642e)
15 Contrast icon
(only on model X642e)
to plug in a USB flash memory device and print any Portable Docume nt Format
(PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file],
Tagged Image Fil e Format (TIFF) [.tiff or.tif file], Graphics Interchange Format
(GIF) [.gif file] , Basi c M ultilingual Plane (BMP) [. bm p fi le], Portable Network
Graphics (PNG) [.png file], PiCture eXchange (PCX) [.pcx file], and PC Paintbrush
File Format [.dcx file] files.
The USB direct interface can also be used to scan a document to a USB flash
memory device using the PDF, TIFF, or JPEG formats.
Returns the LCD to the home screen.
Accesses the context-sensitive Help feature.
Accesses the menus. These menus are only available when the MFP is in t he
Ready state.
Identifies the location of the contrast wheel . Look on the left side of the MFP near
this icon to locate the contrast wheel which adjusts the contrast on the LCD.
Home screen and Home screen buttons
After the MFP is turned on and a short wa rm-up period occurs, the LCD shows the following basic screen which
is referred to as the Home screen. Use the Home screen b uttons to initiate an action such as copy, fax, or scan,
to open the menu screen, or to respond to messages.
Buttons and touchscreen icon buttons
Buttons and touchscreen icon buttons (refer to Menus & Messages for comprehensive list)
Models X644e,
X646e
2-4 Se rvi ce Manual
Model X642e Button name Function
Copy Touch to acc ess the Copy menus.
Copy
If the home screen is sho wn, press a number to access the
Copy menus, too.
Page 43
7002-xxx
Buttons and touchscreen icon buttons (refer to Menus & Messages for comprehensive list) (continued)
Models X644e,
X646e
(Icon) (Button) Menus (A key is
(Icon) (Button) ? (Tips) Tips is a context-sensitive Help feature.
Model X642e Button name Function
E-mail
@
Ready.
Status/ Supplies
FTP
E-mail Touch to access t he E -mail menus. It is possi ble to scan a
shown on the
button.)
Status message
bar
Status/Supplies Appears on the LCD whenever the MFP status includes a
FTP Touch to access the File Transfer Protocol (FTP) menus. A
document directly to an e-mail address.
Touch to access t he men us. These menus are only available
when the MFP is in the Ready state.
For models X644e and X646e, the Menus icon is on a gray
bar called the navigation bar .
For model X642e, the Menu button is on the lef t side of the
operator panel. See “M enu (only on model X642e)” on
page 2-4.
Shows the current MFP status such as Ready or Busy.
Shows MFP conditions suc h as Toner Low.
Shows interven tion mes sages t o giv e instruc tions on what the
user should do so the MFP can continue processing, such as
Close door or insert print cartridge.
message requiring intervention. Touch it to access the
messages screen for more informati on on the message
including how to clear it.
For models X644e and X646e, all menus have a Tips icon on
the touchscreen panel .
For model X642e, there is a Tips button on the operator
panel, below the touchscreen panel. See “Help Ti ps (onl y
on model X642e)” on page 2-4.
document can be scanned directly to an FTP site.
Fax Touch to access the Fax menus.
Fax
(Icon) (Button) Home For models X644e and X646e, touch the Home icon to return
Release Held
Release
Held Faxes
Faxes (or He ld
Faxes if in
Manual Mode)
to the home screen. The Home ic on appears on e ve ry scre en
except the home screen.
For models X642e, press the Home button on the operator
panel below the touchscreen to return to the home screen.
See “Home (only on model X642e)” on page 2-4.
There are held faxes with a scheduled hol d time previousl y
set. To access the list of held faxes, touch thi s button.
Diagnostic information 2-5
Page 44
7002-xxx
Buttons and touchscreen icon buttons (refer to Menus & Messages for comprehensive list) (continued)
Models X644e,
X646e
Model X642e Button name Function
Search Held
Jobs
Held Jobs To open a screen containing all the held jobs containers.
Held Jobs
Lock Device Models X644e and X646e—This b utton appears on the
Unlock Device Models X644e and X646e—This button appears on the
To search on any of the follow ing items and return any
matches:
• User names for held or confidential print jobs
• Job names for held jo bs, excluding confidential print jobs
• Profile names
• Bookmark container or job nam es
• USB container or job names for supported extensions
only
screen when the MFP is unloc ked and Device Lockout
Personal Identification Num ber (PIN) is not null or empty.
To lock the MFP:
1.Touch Lock Device to open a PIN entry screen.
2.Enter the correct PIN to lock the operator panel which
locks both the operator panel butt ons and the touchscreen buttons.
Once the operator panel is locked, the PIN entry screen
clears, and the Lock Device button is replaced with the
Unlock Device button.
Note: If an invalid PIN is entered, Invalid PIN. appears. A
pop-up screen appears wi th t he Conti nue button. Touch
Continue. The home screen re tu r n s wi th th e L ock D evice
button.
screen when the MFP is lock ed. The operator panel buttons
and shortcuts cannot be used while it appears and no default
copy starts may occur.
To unlock t he MFP:
1.Touch Unlock Device to open a PIN entry screen.
2.Enter the correct PIN to unloc k the numeric keypad (0–9)
and the Backspace button on the operator panel .
Note: If an invalid PIN is entered, Invalid PIN. appears. A
pop-up screen appears wi th t he Conti nue button. Touch
Continue. The home screen returns with the Unlock Device
button.
2-6 Se rvi ce Manual
Page 45
7002-xxx
Buttons and touchscreen icon buttons (refer to Menus & Messages for comprehensive list) (continued)
Models X644e,
X646e
Cancel
Jobs
Scan the
ADF
Model X642e Button name Function
Cancel Jobs To open the Cancel Jobs screen. The Cancel Jobs screen
Cancel Jobs
shows any of the fo ll owing items under three headings on the
screen which are Print, Fax, and Network:
•print job
Cancel
Job
•copy job
•fax
•profile
• FTP
• e-ma il s en d
Each heading has its own list of jobs shown in a column
under the headi ng. Eac h co lumn can onl y s how three jobs per
screen. The job appears as a button. If more than three jobs
exist i n a col umn, then t he do wn arrow appears at the bottom
of the column. Each touch of the down arrow accesses one
job in the list. W h en more than three jo bs exist, onc e the
fourth job in the list is reached, then an up arrow appears at
the top of the column.
Scan the ADF
Scan the flatbed
Model X644e and X646e—On the gr ay navigation bar, these
two choices indicate that two types of scanning are possible.
One may choose to scan from the ADF or the flatbed.
Scan the
flatbed
Submit
Back
Submit
Back
For models X644e and X646e—To save the value as the new
user defaul t sett ing, touch Submit. A green button indicates a
choice. If a different value within a menu item is touched, it
needs to be saved t o become the current user default setting.
For model X642e—To save t he value as the new user default
setting, touch Submit.
Back For all models, touch Back to return to th e p revio u s sc r ee n ,
and all the settings for the scan job made on Sample screen
one are lost.
For models X644e and X646e, when the
Back button is shaped li ke this, no other
Back
navigation is possible from this screen
except to go back. If any other choice is
made on the navigati on bar, the screen
closes.
For models X644e and X646e, when the
Back button is shaped like this, both
Back
forward a nd backw ard navi gation is possibl e
from this screen, so there are other options
available on the screen besides selecting
Back.
Down arrow Touch the down arrow to mo ve do wn t o the ne x t item in a l ist,
such as a list of menu items or val ues . The down arrow does
not appear on a screen with a short listi ng. I t onl y appears if
the entire listing cannot be seen on one screen. On the last
screen of the listing, t he down arrow is gray to indi cate that it
is not active since the end of the list appears on thi s screen.
Diagnostic information 2-7
Page 46
7002-xxx
Buttons and touchscreen icon buttons (refer to Menus & Messages for comprehensive list) (continued)
Models X644e,
X646e
Continue
Model X642e Button name Function
Up arrow Touch the up arrow to move up to the next item in a list, such
Unselected ra dio
button
Sel ected rad io
button
Continue Touch Continue after a menu item or value on a screen is
Continue
Custom Allows for creati ng a custom button based on the user’s
Custom
as a list of menu items or values. When on the first screen
presented with a lo ng lis t, th e up ar r ow is g r ay t o indi cate t hat
it is not activ e . On the sec ond screen ne eded t o sho w the rest
of the listed item, the up arrow is blue to show that it is active.
This is an unselected radio button.
This is a selected radio button. Touch a radio button to select
it. The radio button changes color to show it is selected. I n
Sample screen two, the only paper size selected is Letter.
selected and more changes need to be made for a job from
the original screen. Once Continue is touched, the original
screen appears.
needs.
Cancel
Done
Cancel
Done
Cancel Touch Cancel to cancel an acti on or a sel e ction.
Touch to cancel out of a screen and return to the previous
screen.
Select Touch to select a menu. The ne xt screen appears showi ng
menu items.
Touch to select a menu item. The next screen appears
showing values.
Done Allows specifying that a job is finished. For example, when
scanning an original document, one could indicate that the
last page is scanned, and then printing the job would begin.
Home Touch the Home button to return to the home screen. The
Home button appears on every screen except the home
screen. See the “Home screen and Home scr een buttons”
on page 2-4 for more information.
2-8 Se rvi ce Manual
Page 47
7002-xxx
Menus
A number of menu s are available to make it easy for you to change MFP settings or print reports. To access the
menus and sett ings:
• Models X644e/X646e—touch the menu icon in t he lower right corner of the home screen
• Models X642e—press the menu button ( ) to the left of the operator panel.
When a value or setting is selected and saved, it is stored in MFP memory. Once st ored, these settings rema in
active unt il new ones are stored or the f actory defaults are restored.
Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for printing from the appli cation
may override the settings selected from the opera tor panel.
The foll owing diagram show s the touch screen menu index and the menus and items available under each
menu. For more information about menus and menu items, see the Menus and Messages Guide on the
Software and Documentation CD.
Pape r Menu
Default Sour ce
Paper Size/Type
Configure MP
Envelope Enhance
Substitute Size
Paper Texture
Paper Weight
Paper Load ing
Custom Types
Custom Names
Custom Bin Name
(only X644e/X646e)
Universal Setup
Bin Setup
(X644e/X646e) only
Reports
Menu Settings Page
Device Stati stics
Network Setup Page
Shortcut List
Fax Job Log
Fax Call Log
E-mail Shortcuts
Fax Shortcuts
FTP Shortcuts
Profiles List
NetWare Setup Page
Print Fonts
Print Directory
Manage Shortcuts
Manage Fax Shortcuts
Manage E-mail Shortcuts
Manage FTP Shortcuts
Manage Profile Shortcuts
Network/Ports
TCP/IP
IPv6
E-mail Server Setup
Address Book Setup
(only X644e/X646e)
Wireless
Standard Network
Network <x>
Standard USB
USB <x>
Standard Parallel
(only X644e/X646e)
Parallel <x>
Standard Serial
Serial <x>
NetWare
AppleTalk
LexLink
Settings
General Settings
Copy Setti n gs
Fax Settings
E-mail Settings
FTP Settings
Print Settings
Security
Set Date and Time
Help
Print a ll gui de s
Copy guide
E-mail guide
Fax guid e
FTP guide
Informati on guide
Print d efect s g ui d e
Supplies guide
Diagnostic information 2-9
Page 48
7002-xxx
Sympto m tables
Printer symptoms
Symptom Action
Dead machine Go to “Dead machine service check” on page 2-125.
Touchscreen panel blank, LED is on Go to “LCD touchscreen display serv ice check—models
Touchscreen all white Go to “LCD touchscreen display service check—models
T ouchscreen panel blank, LED off, operator
panel buttons do not work
LCD touchscreen icon buttons do not work Go to “LCD touchscreen display service check—models
LCD touchscreen (mono—mode l X642e)—
contrast does not change with contrast
control
LCD touchscreen (color— m odels X644e/
X646e)—unable to change LCD
touchscreen backlight
LCD (mono—model X642e)—Home and
Help buttons on operator panel do not
operate.
LCD (mono—model X642e)—Menu button
on operator panel doe s not operate.
Operator panel—none of the buttons work. Replace th e operator panel right cover assembly. See
Operator panel—one button does not work Replace the oper ator panel right cover assembly. See
Operator panel LED does not come on
while MFP operates normally
Paper feed problem s— pri nter or integrated
500-sheet paper tray
Paper jams at exit of redrive ass em bly—
duplex opti on not installed.
Paper jams at exit of redrive ass em bly—
duplex opti on installed.
Fuser solenoid fails to operate. Go to “Fuser solenoid service check” on page 2-140.
Printer—blac k page (print quality) Go to “Print quali ty—all black page” on page 2-160.
Printer—blank page (print quality) Go to “Print qual ity—blank page” on page 2-161.
Printer—light print (print quality) Go to “Print quality—light print” on page 2-164.
Printer—background (print quality) Go to “Print quality—background” on page 2-162.
Printer—residual image (print quality) Go to “Print quality—residual image” on page 2-163.
Printer—skew (print quality) Go to “Paper feed service check—printer” on page 2-156.
Printer—banding (print quality) Go to
Printer—random marks (print quality) Go to “Print quality—random marks” on page 2-161.
Printer—toner on back si de of printed pa ge.
(print quality)
X644e/X646e” on page 2-149.
X644e/X646e” on page 2-149
Go to “Opera tor panel right cover assembly service check”
on page 2-154.
X644e/X646e” on page 2-149.
Go to “LCD touchscreen contrast contr ol service check—
model X642e” on page 2-149.
Go to “LCD touchscreen backlight—models X644e/X646e”
on page 2-151
Go to “Operator panel Help and Home buttons service
check—model X642e” on page 2-154.
Go to “Operator panel Menu button service check—model
X642e” on page 2-154.
“Operator panel right cover assembly removal” on
page 4-64.
“Operator panel right cover assembly removal” on
page 4-64.
Go to “Opera tor panel right cover assembly service check”
on page 2-154.
Go to “Paper feed service check—printer” on page 2-156.
Go to “Paper feed service check—printer” on page 2-156.
Go to “Duplex option service check” on page 2-127.
“Print quality—banding” on page 2-163.
Go to “Print quality—toner on backside of printed page” on
page 2-164.
2-10 Service Manual
Page 49
7002-xxx
Printer symptoms (continued)
Symptom Action
Printer—vertical b lack bands on edge of
copy (print quality)
Unable to clear a 32-Unsupported Print
Cartridge user error message.
Scanner—ADF symptoms
Symptom Action
ADF does not recognize paper len gth in the
paper tray
ADF does not recognize one or all paper
widths of paper in the paper tray
Scanner—flatbed symptoms
Symptom Action
Flatbed scanner does not recognize paper
size.
A blue screen on the touc hscreen. The
MFP does not come to a Ready state.
A clicking noise com ing from the back of
the MFP between the scanner and t he
printing unit.
Go to “Print quality—black bands on outer edges of the
page” on page 2-163.
Go to “Signatur e button assembl y service check” on
page 2-170.
Go to “ADF paper length sensor service check—models
X644e/X646e” on page 2-122.
Go to “ADF paper width sensor service chec k—models
X644e/X646e” on page 2-123.
Go to “Flatbed size sensor service check” on page 2-131.
Go to “843.xx Error code service check” on page 2-116
Go to “843.xx Error code service check” on page 2-116
Scanner—scan quality
Symptom Action
Vertical streaks or lines on image Go to “Vertical streaks or lines on image” on page 2-165
All black or blank page Go to “All black or blank image” on page 2-168
Wavy lines—flatbed or mixed mode up to
300 dpi
Line compression Go to “Line compression” on page 2-169
Go to “W avy lines” on page 2-169
High-capacity feeder (2000-sheet) symptoms
Symptom Action
The printer does not recognize the highcapacity feeder installed.
Paper feed problem with the high- capacity
feeder.
Go to “High-capacity feeder input tray service check” on
page 2-141.
Go to “High-capacity feeder input tray service check” on
page 2-141.
Diagnostic information 2-11
Page 50
7002-xxx
Paper tray symptoms
Symptom Action
Paper feed problem with 250-Sheet Paper
Tray.
Paper feed problem with 500-Sheet Paper
Tray.
Media fails to pass through from the lower
attached Paper Tray option to the next
higher mounted option.
Duplex option symptoms
Symptom Action
Paper feed problem with Duplex. Go to “Duplex option service check” on page 2-127.
Paper jams at Paper Removal Tray . Go to “Duplex option service check” on page 2-127.
Paper sk ews in the Duplex Option. Go to “Duplex option service check” on page 2-127.
Paper fails to pass from lower option
through the Duplex O ption.
Envelope feeder symptoms
Symptom Action
Envelopes do not feed from the en velope
feeder.
Envelopes do not feed properly into printer. Go to “Envelope feeder service check” on page 2-129.
Go to “Input tray(s) service check” on page 2-147.
Go to “Input tray(s) service check” on page 2-147.
Go to “Input tray(s) service check” on page 2-147.
Go to “Duplex option service check” on page 2-127.
Go to “Envelope feeder serv ice check” on page 2-129.
2-12 Service Manual
Page 51
7002-xxx
Messag es an d er ror code s
Service error codes
Service error codes are gener ally non-recoverable except in an intermittent condi tion when you can POR the
printer to temporarily recover f rom the error condition.
Service error codes are ind icated by a three-digi t er ror code follow ed by a period and additional numbers in the
format XXX.YY. In most cases, five digits are sho wn. Additional sub error cod es display if you press and hold
Start ( ) and 2 when an error message is displayed. Not all error conditions have additional sub error
information.
Sub error codes for 8xx, 9xx, and 2xx error codes
The sub error codes are helpful troubleshooting a paper path problem, especially pape r ja ms in th e print er,
env elope feeder, and duplex opt ion.
To display sub error codes (where available)
When a 9xx or 2xx error displays:
1. Press and hold Start ( ) and 2 to view f or sub er ror codes.
The first screen of information displ ays. Write down the information.
2. Contin ue pres sing Start and 2 until each screen of informat ion is obtained.
3. When the las t screen displays, the original message displays .
Printed error codes
Additional information is available b y prin ti ng the error log. See “Print Log” on page 3-22.
Service error codes (8xx.xx)
Error
code
842 .xx Service Scanner This error indicates that a scanner
843 .xx Service Scanner This error indicates that a problems
845 .00 Service Image
848 .00 Modem/Config ID
Sub
codes
Display text Description Action
communicat ions failur e.
has been detected with the flatbed
carriage mechanical hardware. It
may also indicate interference
between the flatbed CCD assembly
and a metal bracket.
Processing Unit
Mismatch
This er r or code in dicat es a failure of
the image processi ng ASIC.
There is no modem installed on a
modem version of the MFP.
Go to “842.xx Error code service
check” on page 2-115.
Go to “843.xx Error code service
check” on page 2-116.
Replace the scanner control card
(SCC). See “Scanner control card
removal” on page4-48.
Check to see if a modem card i s
installed in the MFP. If no modem is
installed, i nstall a modem car d. If the
modem is installed, go to “848.00
Error code service check” on
page 2-118.
848 .01 Modem/Config ID
Mismatch
Modem is present on a no modem
version of the MFP.
Remove the modem that has been
installed as this MFP does not
support a modem.
Diagnostic information 2-13
Page 52
7002-xxx
Service error codes (9xx.xx)
Error
code
900 .xx RIP Software Go to “900.xx Error code service
900 .90 947 Modem Init Fai led Defective modem hardware. Replace the modem card.
901 .xx Engine flash error Indicates that the flash whi ch the
902 .xx Engine software error These errors ind icate an
903 .xx Paperport link driver
904 .xx Interface violation by
905 .xx Interface violation by
Sub
codes
Display text Description Action
check” on pa ge 2-118.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
error
RIP
Paperport device
system board code is programmed
into is bad. Replace the system
board.
unrecoverable system software
error.
These errors ind icate an
unrecoverable system software
error.
These errors ind icate an
unrecoverable system software
error.
These errors ind icate an
unrecoverable system software
error.
906 .xx RIP interface driver error These errors indicate an
910 .xx DC pick motor
accelera tion stall
(autocompensator
motor).
911 .00 DC pick motor excessive
PWM
912 .00 DC pick motor
underspeed error
913 .00 DC pick motor
overspeed error
914 .00 DC pick motor no
encoder feedback
917 .00 Problem with transfer—
transfer servo start error.
unrecoverable system software
error.
• Check autocompensator cable
connectors
• Check autocompensator for
binds
• Check system board
• Check autocompensator motor
• Check system board
• Check autocompensator
• Check system board
• Check autocompensator
Check autocom pensator assembly Go to
• Check HVPS
• Check system board
• Check HVPS/input sensor/toner
sensor cable.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Go to “Paper feed service check—
printer” on page 2-156.
Go to “Paper feed service check—
printer” on page 2-156.
Go to “Paper feed service check—
printer” on page 2-156.
Go to “Paper feed service check—
printer” on page 2-156.
“Paper feed service check—
printer” on page 2-156.
Go to “Transfer roll service
check” on pa ge 2-172.
2-14 Service Manual
Page 53
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .01 Hot roll took too long to
920 .02 Hot roll fell too far below
920 .03 Hot roll too cool when
920 .04 Hot roll too cool when
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode
(standby control only.
Fuser page count
between 0 and 99,999.
the desired temper ature
while in standby. Fuser
page between 0 and
99,999.
checking for slope
change in standby.
Fuser page count
between 0 and 99,999.
heating to desi red
temperature after slope
change (standby control
only). Fuser page count
between 0 and 99,999.
• Bad thermistor, circuit or cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit or cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit or cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit or cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
920 .06 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuser page count
between 0 and 99,999.
920. .07 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count between 0 and
99,999.
• Fuser is not receiving AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Abrupt change in temper ature
that has disrupted control.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Diagnostic information 2-15
Page 54
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .11 Hot roll took too long to
920 .12 Hot roll fell too far below
920 .13 Hot roll too cool while
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode. Fuser
page count between
100,000 and 199,999.
the desired temper ature
while printing. Fuser
page count between
100,000 and 199,999.
checking for slope
change. Fuser page
count between 100,000
and 199,999.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
920 .14 Hot roll too cool when
heating to desi red
temperature after slope
change. Fuser page
count between 100,000
and 199,999.
920 .16 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuser page count
between 100,000 and
199,999.
920 .17 Fuser has been below
the desired temper ature
for too long whil e the
media is in the nip.
Fuser page count
between 100,000 and
199,999.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Abrupt change in temper ature
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
2-16 Service Manual
Page 55
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .21 Hot roll took too long to
920 .22 Hot roll fell too far below
920 .23 Hot roll too cool while
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode. Fuser
page count between
200,000 and 299,999.
the desired temper ature
while printing. Fuser
page count between
200,000 and 299,999.
checking for slope
change. Fuser page
count between 200,000
and 299,999.
• Bad thermistor, circuit, or
cabling.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
920 .24 Hot roll too cool when
heating to desi red
temperature after slope
change. Fuser page
count between 200,000
and 299,999.
920 .26 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
tim. Fuser page count
between 200,000 and
299,999.
920 .27 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count between 200,000
and 299,999.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Abrupt change in temper ature
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Diagnostic information 2-17
Page 56
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .31 Under temperature
920 .32 Hot roll fell too far below
920 .33 Hot roll too cool while
Sub
codes
Display text Description Action
during steady state
control. Fuser page
count between 300,000
and 399,999.
desired temperature
while printing. Fuser
page count between
300,000 and 399,999.
checking for slope
change. Fuser page
count between 300,000
and 399,999.
• Bad thermistor, circuit, or
cabling.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
920 .34 Hot roll too cool when
heating to desi red
temperature after slope
change. Fuser page
count between 300,000
and 399,999.
920 .36 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuser page count
between 300,000 and
399,999.
920 .37 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count between 300,000
and 399,999.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Abrupt change in temper atures
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
2-18 Service Manual
Page 57
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .41 Hot roll took too long to
920 .42 Hot roll fell too far below
920 .43 Hot roll too cool while
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode. Fuser
page count between
400,000 and 499,999.
the desired temper ature
while printing. Fuser
page count between
400,000 and 499,999.
chickens for slope
change. Fuser page
count between 400,000
and 499,999.
• Bad thermistor, circuit, or
cabling.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
920 .44 Hot roll too cool when
heating to desi red
temperature after slop
change. Fuser page
count between 400,000
and 499,999
920 .46 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuser page count
between 400,000 and
499,999.
920 .47 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count between 400,000
and 499,999.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Abrupt change in temper atures
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Diagnostic information 2-19
Page 58
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .51 Hot roll took too long to
920 .52 Hot roll fell too far below
920 .53 Hot roll too cool while
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode. Fuser
page count more than
500,000.
desired temperature
while printing. Fuser
page count more than
500,000.
checking for slope
change. Fuser page
count more than
500,000.
• Bad thermistor, circuit, or
cabling.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
920 .54 Hot roll too cool when
heating to desi red
temperature after slope
change. Fuser page
count more than
500,000.
920 .56 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuse r c ou n t more
than 500,000.
920 .57 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count more than
500,000.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Abrupt change in temper atures
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
Go to “920.xx—Cold fuser servi ce
check” on pa ge 2-132.
2-20 Service Manual
Page 59
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
920 .91 Hot roll took too long to
920 .92 Hot roll fell too far below
920 .93 Hot roll too cool while
Sub
codes
Display text Description Action
heat up after
transiti o ni ng to new
enhanced mode. Fuser
page count not
available.
desired temperature
while printing. Fuser
page count not
available.
checking for slope
change. Fuser page
count not available.
• Bad thermistor, circuit, or
cabling.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
920 .94 Hot roll too cool when
heating to desi red
temperature after slope
change. Fuser page
count not available.
920 .96 Fuser is not increasing
in temperatur e even
though the lamp has
been on for an e x tended
time. Fuser page count
not available.
920 .97 Fuser has been below
the desired temper ature
for too long whil e m edia
is in the nip. Fuser page
count not available.
• Bad thermistor, circuit, or
cabling.
• Noisy thermistor signal.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Incorrect hot roll.
• Fuser is not receivi ng AC power.
• Poor supply line voltage.
• Bad thermistor, circuit, or
cabling.
• Very noisy thermistor signa l.
• Fuser not receiving AC power.
• Poor supply line voltage.
• Excessive load on the fuser .
• Low voltage or incorrect lamp.
• Abrupt change in temper atures
that has disrupted control.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Go to “920.xx—Cold fuser servi ce
check” on page 2-132.
Diagnostic information 2-21
Page 60
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .02 Hot roll took too long to
922 .03 Hot roll reached final
922 .04 Hot roll timed out in
922 .06 Hot roll did not reach
Sub
codes
Display text Description Action
reach the beginning
lamp detection
temperature. Fuser
page count between 0
and 99,999.
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count between 0
and 99,999.
trying to reach the final
lamp detection
temperature. Fuser
page count between 0
and 99,999.
operating t emperature in
time (new enhanced
control). Fuser page
count between 0 and
99,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
922 .07 Fuser has tak en too long
to reach desire d
temperature after
increasing interrupt gap.
Fuser page count
between 0 and 99,999.
922 .12 Hot roll took too long to
reach the beginning
lamp detection
temperature. Fuser
page count between
100,000 and 199,999.
922 .13 Hot roll reached final
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count between
100,000 and 199,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
2-22 Service Manual
Page 61
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .14 Hot roll timed out in
922 .15 After hot roll lamp
922 .16 Hot roll did not reach
922 .17 Fuser has take n too long
Sub
codes
Display text Description Action
trying to reach the final
lamp detection
temperature. Fuser
page count between
100,000 and 199,999.
detection, did not roll
over to steady state
control in time. Fuser
page count between
100,000 and 199,999.
operating t emperature in
time (new enhanced
control). Fuser page
count between 100,000
and 199,999.
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
between 100,000 and
199,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
The control code has been lost. Go to “922.xx—Cold fuser chec k”
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
922 .22 Hot roll took too long to
reach the beginning
lamp detection
temperature. Fuser
page count between
200,000 and 299,999.
922 .23 Hot roll reached final
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count between
200,000 and 299,999.
922 .24 Hot roll timed out in
trying to reach the final
lamp detection
temperature. Fuser
page count between
200,000 and 299,999.
922 .25 After hot roll lamp
detection, did not roll
over to steady state
control in time. Fuser
page count between
200,000 and 299,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
The control code has been lost. Go to “922.xx—Cold fuser chec k”
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
on page 2-134.
Diagnostic information 2-23
Page 62
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .26 Hot roll did not reach
922 .27 Fuser has tak en too long
922 .32 Hot roll took too long to
922 .33 Hot roll reached final
Sub
codes
Display text Description Action
operating t emperature in
time (new enhanced
control). Fuser page
count between 200,000
and 299,999.
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
between 200,000 and
299,999.
reach the beginning
lamp detection
temperature. Fuser
page count between
300,000 and 399,999.
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count between
300,000 and 399,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
922 .34 Hot roll timed out in
trying to reach the final
lamp detection
temperature. Fuser
page count between
300,000 and 399,999.
922 .35 After hot roll lamp
detection, did not roll
over to steady state
control in time. Fuser
page count between
300,000 and 399,999.
922 .36 Hot roll did not reach
operating t emperature in
time (new enhanced
control). Fuser page
count between 300,000
and 399,999.
922 .37 Fuser has tak en too long
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
between 300,000 and
399,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
The control code has been lost. Go to “922.xx—Cold fuser chec k”
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
2-24 Service Manual
Page 63
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .42 Hot roll took too long to
922 .43 Hot roll reached final
922 .44 Hot roll timed out in
922 .45 After hot roll lamp
Sub
codes
Display text Description Action
reach the beginning
lamp detection
temperature. Fuser
page count between
400,000 and 499,999.
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count between
400,000 and 499,999.
trying to reach the final
lamp detection
temperature. Fuser
page count between
400,000 and 499,999.
detection, did not roll
over to steady state
control in time. Fuser
page count between
400,000 and 499,999.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
The control code has been lost. Go to “922.xx—Cold fuser chec k”
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
on page 2-134.
922 .46 Hot roll did not reach
operating t emperature in
time (new enhanced
control). Fuser page
count between 400,000
and 499,999.
922 .47 Fuser has take n too long
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
between 400,000 and
499,999.
922 .52 Hot roll took too long to
reach the beginning
lamp detection
temperature. Fuser
page count stopped at
500,000 to preserve
data.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Excessive load on the fuser .
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Diagnostic information 2-25
Page 64
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .53 Hot roll reached final
922 .54 Hot roll timed out in
922 .55 After hot roll lamp
922 .56 Hot roll did not reach
Sub
codes
Display text Description Action
lamp detection
temperature but took
longer than largest time
in lookup table. Fuser
page count stopped at
500,000 to preserve
data.
trying to reach the final
lamp detection
temperature. Fuser
page count stopped at
500,000 to preserve
data.
detection, did not roll
over to steady state
control in time. Fuser
page count stopped at
500,000 to preserve
data.
operating t emperature in
time (new enhanced
control). Fuser page
count stopped at
500,000 to preserve
data.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
The control code has been lost. POR the MFP and retry.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
If the error message remains, go to
“922.xx—Cold fuser check” on
page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
922 .57 Fuser has tak en too long
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
stopped at 500,000 to
preserve data.
922 .92 Hot roll took too long to
reach the beginning
lamp detection
temperature. Fuser
page count not
available.
922 .93 Hot roll reached ‘final
lamp detection
temperature’ but took
longer than largest time
in lookup table. Fuser
page count not
available.
• Low wattage or i ncorrect lamp.
• Excessive load on the fuser .
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
2-26 Service Manual
Page 65
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
922 .94 Hot roll timed out in
922 .95 After hot roll lamp
922 .96 Hot roll did not reach
922 .97 Fuser has take n too long
Sub
codes
Display text Description Action
trying to reach the final
lamp detection
temperature. Fuser
page count not
available.
detection, did not roll
over to steady state
control in time. Fuser
page count not
available.
operating t emperature in
time (new enhanced
control). Fuser page
count not available.
to reach desire d
temperature after
increasing interpage
gap. Fuser page count
not available.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Control code has been l ost. POR and retry.
• Low wattage or i ncorrect lamp.
• Bad thermistor, circuit, or
cabling.
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
• Low wattage or i ncorrect lamp.
• Excessive load on the fuser .
• Fuser not receivin g suffi cient AC
power.
• Poor supply line voltage.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
If the error message remains, go to
“922.xx—Cold fuser check” on
page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
Go to “922.xx—Cold fuser ch eck”
on page 2-134.
923 .01 Fuser over t em perature.
Fuser page count
between 0 and 99,999.
923 .11 Fuser over t em perature.
Fuser page count
between 100,000 and
199,999.
923 .21 Fuser over t em perature.
Fuser page count
between 200,000 and
299,999.
923 .31 Fuser over t em perature.
Fuser page count
between 300,000 and
399,999.
923 .41 Fuser over t em perature.
Fuser page count
between 400,000 and
499,999.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
Go to “923.xx—Hot fuser service
check” on page 2-135.
Go to “923.xx—Hot fuser service
check” on page 2-135.
Go to “923.xx—Hot fuser service
check” on page 2-135.
Go to “923.xx—Hot fuser service
check” on page 2-135
Go to “923.xx—Hot fuser service
check” on page 2-135.
.
Diagnostic information 2-27
Page 66
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
923 .51 Fuser over t em perature.
923 .91 Fuser over t em perature.
924 .01 Open thermistor check
924 .11 Open thermistor check
924 .21 Open thermistor check
Sub
codes
Display text Description Action
Fuser page count
stopped at 500,000 to
preserve data.
Fuser page count not
available.
failure. Fuser page
count between 0 and
99,999.
failure. Fuser page
count between 100,000
and 199,999.
failure. Fuser page
count between 200,000
and 299,999.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Short in the thermistor circuit.
• Noisy thermistor signal
• Fuser is actually overheati ng
due to hardware f aults.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
Go to “923.xx—Hot fuser service
check” on pa ge 2-135.
Go to “923.xx—Hot fuser service
check” on pa ge 2-135.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
924 .31 Open thermistor check
failure. Fuser page
count between 300,000
and 399,999.
924 .41 Open thermistor check
failure. Fuser page
count between 400,000
and 499,999.
924 .51 Open thermistor check
failure. Fuser page
count over 500,000.
924 .91 Open thermistor check
failure. Fuser page
count not available.
925 .01 Lamp detection
performed and found
error. Fuser page count
between 0 and 99,999.
925 .02 Too hot to do lamp
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
between 0 and 99,999.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cabl e not connected
or thermistor actually open.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Attempting to POR machine after
receiving a 925.01.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “924.xx—Hot fuser service
check” on pa ge 2-136.
Go to “925.xx—Hot fuser service
check” on pa ge 2-137.
Go to “925.xx—Hot fuser service
check” on pa ge 2-137.
2-28 Service Manual
Page 67
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
925 .11 Lamp detection
925 .12 Too hot to do lamp
925 .21 Lamp detection
925 .22 Too hot to do lamp
925 .31 Lamp detection
Sub
codes
Display text Description Action
performed and found
error. Fuser page count
between 100,000 and
199,999.
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
between 100,000 and
199,999.
performed and found
error. Fuser page count
between 200,000 and
299,999.
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
between 200,000 and
299,999.
performed and found
error. Fuser page count
between 300,000 and
399,999.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Attempting to POR machine after
receiving a 925.01.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Attempting to POR machine after
receiving a 925.01.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
925 .32 Too hot to do lamp
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
between 300,000 and
399,999.
925 .41 Lamp detection
performed and found
error. Fuser page count
between 400,000 and
499,999.
925 .42 Too hot to do lamp
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
between 400,000 and
499,999.
925 .51 Lamp detection
performed and found
error. Fuser page count
stopped at 500,000 to
preserve data.
Attempting to POR machine after
receiving a 925.01.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Attempting to POR machine after
receiving a 925.01.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Go to “925.xx—Hot fuser service
check” on page 2-137.
Diagnostic information 2-29
Page 68
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
925 .52 Too hot to do lamp
925 .91 Lamp detection
925 .92 Too hot to do lamp
927 .00 Service fan error . • Loose connector.
Sub
codes
Display text Description Action
Attempting to POR machine after
detection and NVRAM
bit indicates previous
wrong lamp detected.
Fuser page count
stopped at 500,000 to
preserve data.
performed and found
error. Writes t o the fuser
information chip have
been disabled due to a
previous wr ite failu r e.
detection and NVRAM
bit indicates previous
wrong lamp detected.
Writes to the fuser
information chip have
been disabled due to a
previous wr ite failu r e.
receiving a 925.01.
• 115 V lamp in 220 V printer .
• Lamp has ex c e ssive wa ttage.
Attempting to POR machine after
receiving a 925.01.
• External blockage of the fan,
preventing it from turning.
• Bad fan.
Go to “925.xx—Hot fuser service
check” on pa ge 2-137.
Go to “925.xx—Hot fuser service
check” on pa ge 2-137.
Go to “925.xx—Hot fuser service
check” on pa ge 2-137.
Go to “Main fan service c hec k” on
page 2-119.
927 .01 Main fan stalled. • External blockage of f an
• Fan ma y not turn due to internal
fan problem.
927 .02 Cartridge fan stalled. • Loose connector.
• External blockage of the fan,
preventing it from turning.
• Bad fan.
927 .03 Main fan took too long to
ramp up.
927 .04 Main fan underspeed or
stalled during speed
adjustment state.
927 .05 Main fan overspeed
during speed
adjustment state.
927 .06 Main fan capture data is
invalid and speed
control is at maxi mum in
fan control idle st a te.
• Loose connect or.
• External blockage of the fan,
preventing it from turning.
• Bad fan.
• Corrupted feedback signal.
• Fan input voltage may be too
low.
• Corrupted feedback signal.
• Fan input voltage may be too
low.
Corrupted or non-existent fe edback
signal.
Go to “Main fan service c hec k” on
page 2-119.
Go to “Cartridge fan service
check” on pa ge 2-119.
Go to “Main fan service c hec k” on
page 2-119.
Go to “Main fan service c hec k” on
page 2-119.
Go to “Main fan service c hec k” on
page 2-119.
Go to “Main fan service c hec k” on
page 2-119.
2-30 Service Manual
Page 69
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
927 .07 Main fan capture data i s
929 .00 Toner sensor error—a
929 .66 An error has been
929 .67 No toner sensor
930 .00 An incorrect printhead
932 .00 Printhead lost HSYNC. • Check printhead
933 .00 Mirror motor locked, no
Sub
codes
Display text Description Action
invalid and speed
control is at maxi mum in
fan control adjustment
state.
problem has been
detected with the toner
sensor.
detected. No hom e
windows has been
detected.
transition.
has been detected
first HS YN C rec e ived .
Corrupted fe edback signal. Go t o “Main fan service c hec k” on
• Check the toner sensor
• Check cabl e
• Check system board
• Check toner cartridge.
• Check toner sensor
• Check toner sensor
• Check toner cartridge
Check the printhead Go to “Printhead service check”
• Check cab les and connections
• Check system board
• Check printhead
• Check cab les and connectors
• Check system board.
page 2-119.
Go to “Toner sensor service
check” on page 2-171.
Go to “Toner sensor service
check” on page 2-171.
Go to “Toner sensor service
check” on page 2-171.
on page 2-165.
Go to “Printhead service check”
on page 2-165.
Go to “Printhead service check”
on page 2-165.
934 .00 Mirror motor lost lock • Check printhead
• Check cab les and connections
• Check system board
936 .00 Mirror moor not up to
speed
936 .10 No hall effect detected
at motor start. Motor is
type 0.
936 .11 No hall effect detected
at motor start. Motor is
type 1.
936 .20 Failed to stop wi thi n
timeout, motor is type 0.
936 .21 Failed to stop wi thi n
timeout, motor is type 1.
• Check printhead
• Check system board
• Check cable connections
• Defec ti ve motor
• Severe gear blinds in gearbox
assembly
• System board
• Check cable connections
• Defec ti ve motor
• Sev ere gear binds in gearbo x
assembly.
• System board
• Defec ti ve motor
• Defec ti ve system board
• Defec ti ve motor
• Defec ti ve system board
Go to “Printhead service check”
on page 2-165.
Go to “Printhead service check”
on page 2-165.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Diagnostic information 2-31
Page 70
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
936 .30 No lock detected at
936 .31 No lock detected at
936 .60 No lock detected at
936 .61 No lock detected at
Sub
codes
Display text Description Action
motor sta rt for moto r ID.
Motor is typ e 0.
motor sta rt for moto r ID.
Motor is typ e 1.
normal motor start.
Motor is typ e 0.
normal motor start.
Motor is typ e 1.
• Check for paper jams
• Gear binds
• Defec ti ve motor
• Check motor cable and
connections
• Check for paper jams
• Gear binds
• Defec ti ve motor
• Check motor cable and
connections
• Check for paper jams
• Gear binds
• Defec ti ve motor
• Check motor cable and
connections
• Check for paper jams
• Gear binds
• Defec ti ve motor .
• Defec ti ve motor cable
• Cable conn ections
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
936 .9 Stall detected during
speed control. Mo tor is
type 0.
936 .91 Stall detected during
speed control. Mo tor is
type 1.
937 .4 Overspeed detected
during speed control.
Motor is typ e 0.
937 .41 Overspeed detected
during speed control.
Motor is typ e 1.
937 .5 Overspeed detected
during position control.
Motor is typ e 0.
937 .51 Overspeed detected
during position control.
Motor is typ e 1.
937 .7 Loss of lock detected by
higher le vel code. Motor
is type 0.
• Defec ti ve cable
• Check cable connections
• Defec ti ve motor
• Paper jams
• Defec ti ve cable
• Check cable connections
• Defec ti ve motor
• Paper jams
• Faulty motor sensor
• Faulty system board
• Faulty motor sensor
• Faulty system board
• Faulty motor sensor
• Faulty system board
• Faulty motor sensor
• Faulty system board
• Defec ti ve motor cable
• Defec ti ve main drive motor
• Paper jams
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
2-32 Service Manual
Page 71
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
937 .71 Loss of lock detected by
937 .80 Driver over temperature
939 .00 RIP–engine
940 .00 LVPS zero-crossing test
947 .00 PQET RAM test
Sub
codes
Display text Description Action
higher le vel code. Motor
is type 1.
detection. Motor is
type 0.
communicat ions lost.
failed.
incomplete,
PQET RAM test did not
complete,
PQET RAM test failed
MARCH0
PQET RAM test failed
MARCH1
PQET RAM test busy
failure
• Defec ti ve motor cable
• Defec ti ve main drive motor
• Paper jams
• Excessive gear loading in
gearbo x assembly
System board POR the printer several time s, if the
• Incorrect LVPS installed
• Noisy AC power source
• LVPS to system board cable
loose
PQET failed t o pass R AM tests on
the system board
Go to “Main drive service check”
on page 2-153.
Go to “Main drive service check”
on page 2-153.
error code continues to be
displayed, replace the syst em
board. See “System board and
inner shield removal —models
X644e/X646e” on page 4-131.
Check to mak e sure the correct
LVPS assembly has been installed.
If the correct supply is installed,
check to make sure the LVPS to
system board cable is installed
correctly. If correct, replace the
LVPS assembly. See “Low voltage
power supply removal” on
page 4-109.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
948 .00 Pel clock check fai led System board Replace the system board. Se e
949 .00 Delay line calibration
failure
950 .00 NVRAM mismatch Go to “950.00 through 950.29
System board Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
EPROM m ismatch fa ilure ” on
page 2-120. or go to “950.30
through 950.6 0 EPROM mismatc h
failure” on page 2-121.
Diagnostic information 2-33
Page 72
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
951 .00 Replace the syste m board. See
Sub
codes
Display text Description Action
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Warning: When replacing any one
of the fol lowing components:
• Flatbed inte rconnect card
• System board asse mb ly
• Interface card assembly
Only replace one component at a
time. Replace the required
component, and perform a POR
before replacing a second
component listed above. If this
procedure i s n ot f oll ow ed, the printer
will be rendered inop erable. Never
replace two or more of the
components list ed above without a
POR after instal ling each o ne, or the
printer will be rendere d inoperable.
Warning: Never in stall and remove
components listed above as a
method of troubleshooting
components . Once a com ponent
has been installed in a printer, it
cannot be used in another printer. It
must be returned to the
manufacturer.
2-34 Service Manual
Page 73
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
950 .30—
Sub
codes
.60
Display text Description Action
Service NVRAM
mismatch
EPROM mismatch failure This error code indicates a
mismatch between the System
Board assembly and the interface
card assembly.
Warning: In the event of
replacement of any one of the
following components:
• Flatbed inte rconnect card
• System board asse mb ly
• Interface card assembly
Only replace one component at a
time. Replace the required
component, and perform a POR
before replacing a second
component listed above. If this
procedure i s n ot f oll ow ed, the printer
will be rendered inop erable. Never
replace two or more of the
components list ed above without a
POR after instal ling each o ne, or the
printer will be rendere d inoperable.
Warning: Never in stall and remove
components listed above as a
method of troubleshooting
components . Once a com ponent
has been installed in a machine, it
cannot be used in another machine.
It must be returned to the
manufacturer.
Go to“950.30 through 950.60
EPROM m ismatch fa ilure ” on
page 2-121.
952 .00 NV failure:n CRC error has occurred. This is
recoverable.
953 .00 Replace the operator panel right
Perform PO R t o clear the erro r.
cover assembly. See “Operator
panel right cover assembly
removal” on page4-64.
Diagnostic information 2-35
Page 74
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
954 .00 Replace the interface card. See
Sub
codes
Display text Description Action
“Interface card assembly
removal” on page4-107.
Warning: When replacing any one
of the fol lowing components:
• Flatbed inte rconnect card
• System board asse mb ly
• Interface card assembly
Only replace one component at a
time. Replace the required
component, and perform a POR
before replacing a second
component listed above. If this
procedure i s n ot f oll ow ed, the printer
will be rendered inop erable. Never
replace two or more of the
components list ed above without a
POR after instal ling each o ne, or the
printer will be rendere d inoperable.
Warning: Never in stall and remove
components listed above as a
method of troubleshooting
components . Once a com ponent
has been installed in a printer, it
cannot be used in another printer. It
must be returned to the
manufacturer.
955 .00 Code CRC CRC failure or ECC code failure on
the system board.
956 .00 System board This error indicates a system board
processor failure.
957 .00 System board This error indicates a system board
processor failure.
958 .00 Nand failure Printer has performed more than
100 “shift and r eplace” oper ations a s
a result of EC bit corrections.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
Replace the syste m board. See
“System board and inner shield
removal —model s X644e/X646e”
on page 4-131.
2-36 Service Manual
Page 75
7002-xxx
Service error codes (9xx.xx) (continued)
Error
code
980 .00 Unreliable
981 .00 Interface protocol
982 .xx Paperport
983 .00 Invalid command
984 .00 Invalid command
990 .00 General devic e
991 .00 Device sy s t e m ca rd
Sub
codes
Display text Description Action
communicat ions to
Paperport device
violation by engine
commu nica tion er ror
received by device
parameter received by
device
equipment check
failed basic assurance
test
The engine is experiencing
unreliable communications to the
specified device.
The engine protocol violation
detected by the specified device.
Communications error detected by
the specified device.
Invalid command received by the
specified device.
Invalid comm a nd pa ramet er
received by the specified device.
Indicates an equipm ent check
condition has occurred in the
specified device, but the device is
unable to identify the exact
component fa ilure.
The specified device has detected
an equipment che ck in its system
card.
Service errors 980 thru 984
<device> can be one of the
follo wing: sy stem boar d, duple x , tr ay
x (1, 2, 3, 4, or 5), envelope feeder
or output bin.
Service errors 980 thru 984
<device> can be one of the
follo wing: sy stem boar d, duple x , tr ay
x (1, 2, 3, 4, or 5), envelope feeder
or output bin.
Diagnostic information 2-37
Page 76
7002-xxx
User status displays.
User status displays
Code
Sub
code
Display text Description/action
Bin [x] Full x represents the num ber of the output bin that is full when the MFP bins are
Busy The MFP is busy receiv ing, processing, or printing data.
Deleting selected
job(s)
Flushing Buffer The MFP flushes corrupted data and discards the current print job.
Hex Trace The MFP is in Hex Trace mode.
Insufficient
resources. Try
again when the
system is idle.
Invalid or
incorrect
password.
linked.
Remove print media from the bins. The mess age clears once the output
level of the linked bins is no lo nger full.
Press Stop to acce ss the job queue.
The Delete button is touched after jobs have been selected.
Hex Trace isolates the sourc e of a prin t jo b problem. When Hex Trace is
active, all data sent to the MFP prints in hexadecimal and character
representation.
Exit Hex Trace to print jobs normally. To exit Hex Trace, unplug the MFP.
There are not enough syst em resources at this time.
Tr y again after the current job is complete.
An incorrect password is entered.
Touch Continue to return to the screen to ent er a correct password.
Invalid PIN. An incorrect Per sonal Identification Number (PIN) is entered.
Touch Continue to return to the screen to enter a correct PIN.
Job cannot be
deleted
Maintenance The MFP maintenance counter has e xceeded its limit, so t he MF P requi res
Network
Network [x]
Network [x], [y]
No jobs selected The Delete button is touched when no jobs are selected.
A job in the job list is touched, but it cannot be canceled.
maintenance.
Replace the maintenance items. If necessary, reset the MFP maintenance
counter.
A network interface is the active communication link.
Wait for the message to clear.
Notes:
• The current interface appears on the Menu Settings Page. Interfaces
shown without an x or y means the active host interface is a standard
interface.
• x indicates the activ e interface is connected to the MFP through PCI
connector x.
• x, y indicates the active interface is connect ed to the MFP through
channel y on PCI connector x, or that x equals 0 on the standard
netw ork in terface.
2-38 Service Manual
Page 77
7002-xxx
User status displays (continued)
Code
Sub
code
Display text Description/action
Parallel
Parallel [x]
Serial [x] A serial interface is the active communication link.
USB
USB [x]
A parallel int erface is the active communication link.
Notes:
• The current interface appears on the Menu Settings Page. Interfaces
shown without an x or y means the active host interface is a standard
interface.
• x indicates the acti ve interf ace is connected to the MFP through PCI
connector x.
• x, y indicates the active interface is connect ed to the MFP through
channel y on PCI connector x, or that x equals 0 on the standard
netw ork in terface.
Notes:
• The current interface appears on the Menu Settings Page. Interfaces
shown without an x or y means the active host interface is a standard
interface.
• x indicates the acti ve interf ace is connected to the MFP through PCI
connector x.
• x, y indicates the active interface is connect ed to the MFP through
channel y on PCI connector x, or that x equals 0 on the standard
netw ork in terface.
The MFP is processing dat a thr ough the specified USB port.
[PJL RDYMSG] This is the Printer Job Language (PJL) Ready message.
Power Saver The MFP is ready to receive and process data. It is red ucing its electricity
Printing The MFP is printing a job.
Printing page [x] A sheet of print media moves through the MFP to be printed.
Printing page [x],
copy [a] / [b]
Printing page [
[y], copy [a]/[b]
consumption whil e idle. If the MFP remains ina cti ve for the period of t ime
specified in the Power Saver menu item (60 minutes is the factory default),
the Power Saver message re places the Ready message.
Send a job to print.
Press any operator panel button.
x represents the number of the sheet being printed. Even though a duplex
(two-sided) sheet has two sides, called pages, it onl y counts as one sheet.
A sheet of print media moves through the MFP to be printed.
x represents the number of the sheet being printed. Even though a duplex
sheet has two sides, called pages , i t onl y counts as one sheet. So, pages
are not counted, only sheets passing through the MFP.
The total number of sheets in a set is not known, but the number of sets is
known. For example, a user may have requested that three copies print, so
there are three sets of sheets, but the number of sheets is unknown.
x]/
A sheet of print media moves through the MFP to be printed.
x represents the number of the sheet being printed. A sheet is c onsidered a
front and back page of one piece of print media. A group of sheets is called
a set. y represents the total number of sheets in a set.
a is the number of the current set printi ng. b is the total nu mber of sets to be
printed. For example, a user may send a 6-page duplex print job and select
three copies to print . So, there are three shee ts t o print for each job. This
makes one set. Three sets must print before the user has the complete job.
Diagnostic information 2-39
Page 78
7002-xxx
User status displays (continued)
Code
Sub
code
Display text Description/action
Ready The MFP is ready to receive and process jobs.
Print, fax, scan, e-mail, copy, or use FTP.
Scanner automatic
document feeder
cover open
Standard Bin Ful
Bin [x] Full
[bin name] Full
System busy,
preparing
resources for job.
System busy,
preparing
resources for job.
Deleting held
job(s).
Toner Low The toner cartridge is low on toner.
The automatic document feeder (ADF) co ver is open.
Close the cover.
The standard bin is full.
x represents the number of the bin that is full.
[bin name] spe cifies a previously defined name for the bi n, such as Mary’s
bin, and it is full.
Remove th e stack of print media from the standard output bin or from the
specified bin to clear the message.
Not all resources needed for the job are available.
Wait for the message to clear.
Not all resources needed for the job are availabl e. Some held jobs are
deleted to free system memory.
Wait for the message to clear.
The Menu Settings Page sho w s the level. It takes an unspecified amount of
time for the MF P to read the level of toner. Until the level is read, the MFP
does not show the message.
• The message cl ears aut omat ically wh en th e cov er or door ov er t he toner
cartridge is opened or if the MFP power i s turned of f and then on.
• Replace the toner cartridge. If it is not replaced, the MFP issues the
message again when the door or cover is closed.
Tray [x] Empty x represents the number of the tray. The tray has no print media installed.
Tray [x] Low x specifi es the number of the tray that is low.
Tray [x] Missing x represents the number of the tray missing from the MFP.
Waiting The MFP receives a page of data to print but wa it s for an End of Job
Fax status displ ays
2-40 Service Manual
1.Remove the tray. The message clears.
2.Install print media in the tr ay according to the User’s Guide.
3. Insert the tray.
Load print media into the specified tray to clear the message.
The message is on the Menu Settings Page also.
Insert the tray to clear the message.
If the Tray 1 Missing messag e does not clear when tray 1 is in serted, go to
“Paral lel port service check” on page 2-159. If Tray 2 through 5 Missing
message does not clear by inserting the tra y, go to “Input tray(s) service
check” on pa ge 2-147.
command, a Form Feed command, or additiona l data.
Press Stop. Touch Continue to print the contents of the buffer.
Cancel the current job.
Wait for the message to clear.
Page 79
7002-xxx
User status displays (continued)
Code
Sub
code
Display text Description/action
Answering The M F P is answ er ing a fax call.
Call complete A fax cal l i s com pleted.
Connect <x>bps The fax i s connected. <x> is the baud rate per second.
Dialing A fax number is dial ed. If the number is too long to fit on the screen only the
Fax failed The fax failed to send.
Job stored for
delayed
transmission.
Line busy A fax number is dialed, but the fax line is busy.
No answer A fax number is dialed, but no connection is made.
No dial tone The MFP does not have a dial tone.
Queued for sending The scanning process of a fax job completed, but it is not sent yet because
Receive complete The MFP has received an entire fax job.
Receiving page [n] The MFP receives page [n] of the fa x job , where n i s the number of the page
word Dialing appears.
The scanning completes for a dela yed send fax job.
another fax job is being sent or received. As this one job waits for its turn,
this message appears for three seconds.
received.
Sending page [n] The MFP sends page [n] of the fax job, where n is the num ber of the page
Set clock The Real Time Clock is not set. This message a ppears if no other fax status
Waiting for redial The MFP is waiting to redial the fax number.
sent.
message appears . It remains until the cl ock is set.
Set the clock.
Diagnostic information 2-41
Page 80
7002-xxx
User attendance messages
User attendance messages
Code
Sub
code
Primary message Description/action
Change Cartridge
Invalid Refill
Change [src] to
[Custom String]
Change <src> to
<Custom Type Name>
Change [src] to
[size]
Select one of the following actions:
Remove th e toner cartridge and install a new cartridge.
Lets the user override the current print media source for the remainder of
the print job. The formatted page prints as is on the print media installed in
the tray. This may cause cli pping of text or ima ges.
Touch Use curr ent [src] to ignor e th e message and prin t on the print medi a
loaded in the tray.
Touch Continue:
• which contin ues the jo b if t he corr ect si z e and typ e ar e loaded i n the t ra y,
and this size and type are specified in the Paper Menu using the
operator panel .
• which is ignore d if there is no print media in the tray.
Touch Cancel job to cancel the current job if needed.
New print media is required to finish a print job.
Load the indicated source with the requested size and type of print media.
Touch Continue to print with pr i n t m edi a cu r re n tly in the tray.
Lets the user override the current print media source for the remainder of
the print job. The formatted page prints as is on the print media installed in
the tray. This may cause cli pping of text or ima ges.
Touch Use curr ent [src] to ignore th e message and print on the pri nt media
loaded in the tray.
Touch Continue:
• which contin ues the jo b if t he corr ect si z e and typ e ar e loaded i n the t ra y,
and this size and type are specified in the Paper Menu using the
operator panel .
• which is ignore d if there is no print media in the tray.
Touch Cancel job to cancel the current job if needed.
Change [src] to
[size] [type]
2-42 Service Manual
Lets the user override the current print media source for the remainder of
the print job. The formatted page prints as is on the print media installed in
the tray. This may cause cli pping of text or ima ges.
Touch Use curr ent [src] to ignor e th e message and prin t on the print medi a
loaded in the tray.
Touch Continue:
• which contin ues the jo b if t he corr ect si z e and typ e ar e loaded i n the t ra y,
and this size and type are specified in the Paper Menu using the
operator panel .
• which is ignore d if there is no print media in the tray.
Touch Cancel job to cancel the current job if needed.
Page 81
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Check Duplex
Connection
Check Tray x
Connection
This messages displays for the following conditions:
• The duplex option may have been removed from the printer, possibly to
clear a paper jam or to remove the option.
• The duplex option may be attached to the printer but a communications
problem m ay prevent the printer from detection. For example, ther e m ay
be a poor connection or a hardware failure.
The foll owing actions may be taken:
• If the option was temp orarily remov ed or not connected properly,
reattach or reconnect it.
• Accept the conf igur ation c hange which notif ies the printer the option h as
been hot unplugged (rem oved with the power on).
Note: This action is not a vailable i f th e print er is in Diagnostics Mode or
running diagnostics.
• If the device i s e xperienc ing a hardwa re prob lem, turn the printer of f and
on. If the message cont inues to be displa yed, go to “Duplex option
service check” on page 2-127.
Tray x=Tray 2, Tray 3, Tray 4, or Tray 5
This messages displays for the following conditions:
• The specified device may have been remov ed from the printer, possibly
to clear a paper jam or to uni nstall the option.
• The option may be attached to t he printer b ut a comm unica tions prob le m
may prevent the printer from detecting the option. For example, there
may be a poor connection or a hardware failure.
The foll owing actions may be taken:
• If the option was temp orarily remov ed or not connected properly,
reattach or reconnect it.
• Accept the conf igur ation c hange which notif ies the printer the option h as
been hot unplugged (rem oved with the power on).
Note: This action is not a vailable i f th e print er is in Diagnostics Mode or
running diagnostics.
• If the device i s e xperienc ing a hardwa re prob lem, turn the printer of f and
on. If the message cont inues to be displa yed, go to “Input tray(s)
service check” on page 2-147.
Clean scanner
backing strip
During a scanner calibr ation, the firmware det ects that the scanner b acking
strip for the backside of scan jobs may be dirty.
Touch Cancel Job if a scan job is processing when the attendance
message appears . This cancels the job and clears the message.
Touch Scan from A utomati c Document Feede r if t he page j am re co very is
active. Scanning resumes from the ADF immediately after the last
successfully scanned page.
Touch Scan from flat bed if page jam recovery is active. Scanni ng resumes
from the flatbed imm ediately after the last successfully scan ned page.
Touch Finish job without further scanning if page j a m recovery is active.
The job ends at the last successfully scanne d page, but the job is not
canceled. Successfully scanned pag es go to their destination : copy, fax, email, or FTP.
Touch Restart job if jo b recov e ry is activ e and the job ca n be res tarted. The
message clears. A new scan job containing the same parameters as the
previous job starts.
Diagnostic information 2-43
Page 82
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Clean scanner
glass
Disk corrupted Model X646e only. Occurs when the MFP attempts a hard disk reco very on
Disk Full – Scan
Job Canceled
During a scanner calibration, the firmware detects that the scanner ADF or
flatbed glas s may be dirty.
Touch Cancel Job if a scan job is processing when the attendance
message appears . This cancels the job and clears the message.
Touch Scan from A utomati c Document Feede r if t he page j am re co very is
active. Scanning resumes from the ADF immediately after the last
successfully scanned page.
Touch Scan from flat bed if page jam recovery is active. Scanni ng resumes
from the flatbed imm ediately after the last successfully scan ned page.
Touch Finish job without further scanning if page j a m recovery is active.
The job ends at the last successfully scanne d page, but the job is not
canceled. Successfully scanned pag es go to their destination : copy, fax, email, or FTP.
Touch Restart job if jo b recov e ry is activ e and the job can be res tarted. The
message clears. A new scan job containing the same parameters as the
previous job starts.
a corrupted hard disk, and the hard disk cannot be repaired. The hard disk
must be reformatted.
Touch Reformat disk to reformat the hard disk and clear the message.
Warning: All files stored on the har d disk are deleted.
Model X646e only. The scan job cancels or stops due to insufficient hard
disk space.
Note: The scanner finishes scanni ng current ly comm itt ed pages in t he ADF,
but data is lost when the job cancels itself.
Touch Continue to clear the message.
Insert Cartridge
or Close Door
Insert tray [x] Occurs w hen the MFP de tect s a missin g tr ay. x can be 1, 2, 3, 4, or 5.
Install Bin x
or Cancel Job
This message displays when the printer front door is open or the print
cartridge is missing.
If this message cannot be cleared, go to “Cover closed switch/cable
service check—printer” on page 2-125.
Insert the specified t ray to clear the message.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
If the message cannot be cleared, go to “Paper size sensing service
check” on pa ge 2-158 or “Input tray(s) service check” on page 2-147.
Bin x=Bin 1, Bin 2, or Bin 3.
This message is disp layed when a paper handling option has been hot
unplugged. The prin ter requires the reinstal lat ion of the option to print a
page which has been formatted by the interprete r before the option was
removed.
The foll owing actions may be taken:
• Install the opti on.
• Select one of the following:
-Cancel Job
- Reset Printer
- Reset Active Bin
If the message cannot be cleared, go to “Input tray(s) service check” on
page 2-147.
2-44 Service Manual
Page 83
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Install Duplex
or Cancel Job
Install envelope
feeder
Install tray [x] The MFP detects that optional Tray [x], where x is the number of the tray, is
This message is disp layed when a duplex option has been hot unpl ugged.
The printer require s the reinstal lat ion of the opti on to print a page which has
been formatted by the interpreter before the option was removed.
The foll owing actions may be taken:
• Install the duplex option.
• Select one of the following:
-Cancel Job
- Reset Printer
- Reset Active Bin
If the message cannot be cleared, go to “Duplex option service check”
on page 2-127.
The MFP detects that the optional envel ope feeder is missing between the
time the job processes, but before the job prints. Somet ime duri ng
processing, the optional envelope feeder is removed.
Install the opti onal envelope feeder. The message clears.
Touch Cancel Job if needed.
Touch Reset Active Bin to reset the active bin for a linked set of bins.
If the message cannot be cleared, go to “Envelope feeder service check”
on page 2-129.
missing whil e the j ob processes, but before the job prints. Sometime during
processing, the optional tra y is removed.
Install the opti onal tray specified by x. The message clears.
Touch Cancel Job if needed.
Touch Reset Active Bin to reset the active bin for a linked set of bins.
If the message cannot be cleared, go to “Input tray(s) service check” on
page 2-147.
Load manual feeder
with [Custom
String]
Occurs when the MFP receives a manual feed request that a specific print
media be loaded into the multipurpose feeder. The print media is previously
defined as a custom st ring which appears on the operator panel.
Touch Continue.
• If print media is in the mu lt ipurpose feeder, the job continu es to print.
• If there is no print media in t he m ultipurpose feeder, all requests for
additional pages are automatically overridden, and print media is
selected fro m an autom atic source.
Touch A utomaticall y select media to over ride man ual reque sts f or Manual
Paper and Manual Env for the rest of the print job . All requests for
additional pages are automatically overridden, and print media is selected
from an automatic source.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Diagnostic information 2-45
Page 84
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Load manual feeder
with [Custom Type
Name]
Load manual feeder
with [size]
Load manual feeder
with [type] [size]
Occurs when the MFP receives a manual feed request that specific print
media be loaded into the multipurpose feeder. The print media is previously
defined as a custom ty pe from Custom 1 through Custom 6. The custom
type name appears on the oper ator panel.
Touch Continue.
• If print media is in the mu lt ipurpose feeder, the job continu es to print.
• If there is no print media in t he m ultipurpose feeder, all requests for
additional pages are automatically overridden, and print media is
selected fro m an autom atic source.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Occurs when the MFP receives a manual feed request for a specific size of
print media when none is loaded into the multipurpose feeder.
Feed a sheet of pri nt media into the multipurpose feeder to clear the
message and continue the job.
Touch Continue if print media is in the multipurpose feeder. The job
continues.
Touch Continue if there is no print media in th e mu lt ipurpose feeder. All
requests f or additional pages are automatically overridden, and print media
is selected from an automatic source.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Occurs when the MFP receives a manual feed request for a specific size
and type of print media when none is loaded into the multipurpose feeder.
Touch Continue if print media is in the multipurpose feeder. The job
continues.
Touch Continue if there is no print media in th e mu lt ipurpose feeder. All
requests f or additional pages are automatically overridden, and print media
is selected from an automatic source.
Touch A utomatically sel ect media to over ride man ual reque sts f or Manual
Paper and Manual Env for the rest of the print job . All requests for
additional pages are automatically overridden and print media is sel ected
from an automatic source.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Load [src] with
[Custom String]
Load [src] with
[Custom Type Name]
2-46 Service Manual
Occurs when a source is loaded with an incorrect print media size and type
as specified in the Paper Menu.
Touch Continue. Load the s peci fied s ource t hat is s et f or the requ ested si ze
and type.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Occurs when a source is loaded with an incorrect print media size and type
as specified in the Paper Menu.
Touch Continue. Load the s peci fied s ource t hat is s et f or the requ ested si ze
and type.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Page 85
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Load [src] with
[size]
Load [src] with
[type] [size]
Reattach envelope
feeder
Occurs when a source is loaded with an incorrect print media size as
specified in the Paper Menu.
Touch Continue. Load the spe cif ied source that is set f or the requested
size.
Touch A utomaticall y select media to over ride man ual reque sts f or Manual
Paper and Manual Env for the rest of the print job. Al l requests for
additional pages are automatically overridden, and print media is selected
from an automatic source.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Occurs when the MFP requests that a specific media sour ce be loaded with
a specific type and size as specified in the Paper Menu, but the current
source contains an incorrect media size and type.
Touch Continue. Load the s peci fied s ource t hat is s et f or the requ ested si ze
and type.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
The MFP detects that the optional envel ope feeder is missing between the
time the job proce sses , and when it prints. Somet ime during processi ng, t he
optional en velope feeder is removed.
Touch Cancel Job to clear the message and conti nue without using the
optional en velope feeder.
Install the opti onal envelope feeder.
Reattach
Bins x–y
Bins x–y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10
This messages displays for the following conditions:
• The specified output bins may ha ve been removed from the printer,
possibly to clear a paper jam or to remove the option.
• The option(s) may be attached to the printer but a communications
problem m ay prev ent the printer from detecting the option. For example,
there may be a poor connection or a hardware failure.
The foll owing actions may be taken:
• If the option was temp orarily remov ed or not connected properly,
reattach or reconnect it.
• Accept the conf igur ation c hange which notif ies the printer the option h as
been hot unplugged (rem oved with the power on).
Note: This action is not a vailable i f th e print er is in Diagnostics Mode or
running diagnostics.
• If the device i s e xperienc ing a hardwa re prob lem, turn the printer of f and
on. If the message cont inues to be displa yed, go to “Input tray(s)
service check” on page 2-147.
Diagnostic information 2-47
Page 86
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Reattach
Envelope Feeder
Reattach
Output Bin x
This messages displays for the following conditions:
• The feed er may have been removed from the printer, possibly to clear a
paper jam or to remov e the option.
• The feed er may be attached to the printer but a communications
problem m ay prev ent the printer from detecting the option. For example,
there may be a poor connection or a hardware failure.
The foll owing actions may be taken:
• If the option was temp orarily remov ed or not connected properly,
reattach or reconnect it.
• Accept the conf igur ation c hange which notif ies the printer the option h as
been hot unplugged (rem oved with the power on).
Note: This action is not a vailable i f th e print er is in Diagnostics Mode or
running diagnostics.
• If the device i s e xperienc ing a hardwa re prob lem, turn the printer of f and
on. If the message cont inues to be displa yed, go to “Envelope feeder
service check” on page 2-129.
Bin x=Bin 1, Bin 2, or Bin 3
This messages displays for the following conditions:
• The specified output bin may hav e been removed from the printer,
possibly to clear a paper jam or to remove the option.
• The option may be attached to t he printer b ut a comm unica tions pr oble m
may prevent the printer from detecting the option. For example, there
may be a poor connection or a hardware failure.
The foll owing actions may be taken:
• If the option was temp orarily remov ed or not connected properly,
reattach or reconnect it.
• Accept the conf igur ation c hange which notif ies the printer the option h as
been hot unplugged (rem oved with the power on).
Note: This action is not a vailable i f th e print er is in Diagnostics Mode or
running diagnostics.
• If the device i s e xperienc ing a hardwa re prob lem, turn the printer of f and
on.
Remove paper from
standard output
bin
2-48 Service Manual
The standard output bin is full of print media.
Remove th e stack of print media from the bin to cl ear the message and
resume printing .
Touch Continue to make the MFP rechec k the output level in the standard
output bin.
Page 87
7002-xxx
User attendance messages (continued)
Code
Sub
code
Primary message Description/action
Replace all
originals if
restarting job.
Replace wiper The MFP detects that the fuser wiper needs repl acing.
Restore held jobs? Model X646e only. Held jobs are f ound on the hard disk after a power -on
One or more messages which interrupted a scan job are now cleared.
Replace the original documents in the scanner to restart the scan job.
Touch Cancel Job if a scan job is processing when the attendance
message appears . This cancels the job and clears the message.
Touch Scan from A utomati c Document Feede r if t he page j am re co very is
active. Scanning resumes from the ADF immediately after the last
successfully scanned page.
Touch Scan from flat bed if page jam recovery is active. Scanni ng resumes
from the flatbed imm ediately after the last successfully scan ned page.
Touch Finish job without further scanning if page j a m recovery is active.
The job ends at the last successfully scanne d page, but the job is not
canceled. Successfully scanned pag es go to their destination : copy, fax, email or FTP.
Touch Restart job if jo b recov e ry is activ e and the job ca n be res tarted. The
message clears. A new scan job containing the same parameters as the
previous job starts.
1.Replace the fuser wiper.
2.Touch Continue to clear the message .
Touch Ignore to clear the message, but at the next power-on, the message
appears again.
reset of the MFP.
Touch Yes to restore the held jobs t o the har d disk and mak e them av ai lab le.
The jobs data remai ns on the har d disk; how e ver, the job control inf ormation
is stored in the MFP memory. Touch Quit to stop restoring held jobs before
all jobs are restored. Unrestored jobs rema in on th e hard disk and are
retrievable again only at the next power-on reset.
Note: A pop-up screen appears to indicate Restoring held jobs(s) xxx/yyy,
where xxx indicates t he number of the curr ent job being r est ored, and yyy is
the total number of j obs to be restored.
Touch Do not restore to have the hel d jobs remain on the hard disk until
they are deleted.
Scan Document Too
Long
Scanner ADF Cover
Open
Scanner Jam Access
Cover Open
Scanner
registration
successfully
completed
The scan job exceeds the maximum number of pages.
Note: The scanner finishes scanning current page s in t he ADF, but data is
lost when the job canc els itself after rea ching the maximum number of
pages.
Touch Continue to clear the message.
Touch Cancel Job to clear the message if th e job can be restarted.
Touch Restart job if the job can be restarted. The message clears, and a
new scan job contai ning the same parameters as t he previous job starts.
The scanner automati c document feed co ver is open.
The message clears when the cover is closed.
The scanner jam access cover is open.
Close the cover to clear the message.
Scanner regist ration is successful.
Touch Continue to clear the message.
Diagnostic information 2-49
Page 88
7002-xxx
User attendance messages (continued)
Code
30 .xx Invalid refill,
31 .00 Defective
31 .xx Defective Print
Sub
code
Primary message Description/action
Some held jobs
were lost
change cartridge
cartridge
Cartridge
Model X646e only. Occurs when the MFP tries to restore all jobs on a hard
disk regardless of the number of held jobs not restored. The message
appears once.
Touch Continue to clear the message.
Some held jobs are not res tor ed. They stay on the hard disk and are
inaccessible.
The MFP detects a refill ed Lexmark Cartridge Return Program print
cartridge.
Install a new print cartridge to cl ear the message.
• Smart chip cabling loose on controller card. Reseat smart chip cabling
inside printer.
• Replace cartridge.
Error code 31 displays when the top front cover is closed and a defective
print cartridge is detected. It ma y take the printer 10-20 seconds to
determine if the print cartridge is def ective. Depending on the setting of the
Machine Class ID the printer may be allowe d to print pages during this 1020 second interval. If pages are allow ed to print, they ar e not reprinted once
a good print cartridge is inserted.
Note: This error indicates the printer was abl e to read the cartridge ID, but
the ID did not pass the verification test . To pass the verification test, the ID
read from the print cartridge must mat ch the ID from the last “good” print
cartridge or the same ID must be read from the pri nt cartridge twice. The
last “good” print ca rtridge ID is stored in NVRAM.
32 .00 Unsupported
cartridge
32 .xx Unsupported Print
Cartridge
34 .xx Short paper The length of the print media is too short to print the formatted data.
35 .xx Insufficient
memory to support
Resource Save
feature
36 .xx Resolution Reduced The resolution of the page has been reduced from 600 dpi to 300 dpi to
Unsupported cartridge installed. Replace cartridge.
Error 32 displays when the top cover is closed and an unsupported print
cartridge is detected. It may take the printer 10-20 seconds to determine if
the print cartridge is supported. Depending on the sett ing of the Machine
Class ID the printer may b e allowed to print pages during this 10-20 second
interval. If pages are allowed to print, then they are not reprinted once a
good print cartridge is inserted. If this does not fix the problem, go to
“Signature button assembly service check” on page 2-170.
Touch Continue to clear the messa ge and con tinu e printing. The MFP does
not automatica ll y reprint the page that prompted the me ssage.
Make sure the P ap er Siz e sett ing i n the P aper Menu is cor rect for the size of
print media used. If MP Feeder Size is set to Uni versal, make sure the print
media is large enoug h for the formatted data.
Touch Cancel Job to cancel the current job i f needed.
The MFP lacks the memory needed to enable Resource Save. This
message usually indicates too much m em ory i s allocated for one or more of
the MFP link buffers.
Touch Continue to disable Resource Save and continue printing.
Install add it ional memory.
prevent a Memory Full error. This message can only occur if the Resolut ion
Reduction setting is turned on.
Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out
of memory, a Memory Full error displays.
2-50 Service Manual
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7002-xxx
User attendance messages (continued)
Code
37 .xx Insufficient
37 .xx Insufficient
37 .xx Insufficient
37 .xx Insufficient
Sub
code
Primary message Description/action
memory for Flash
Memory Defragment
operation
memory to collate
job
memory, some held
jobs were lost
memory, some Held
Jobs were lost
The MFP cannot defragment flash memory because the memory used to
store undelet ed fl ash resources is full.
Touch Continue to clear the message.
To perform the defragment operation, install additional memory, or delete
fonts, macros, and other data t o free some memory space.
Touch Reset Active Bin to change to another linked bin.
The MFP cannot collat e the j ob because the memory is full.
Touch Continue to print the pages processed before the memory beca me
full. Some memory frees up, so collating begins for the remainder of the
print jo b.
For e xampl e , if a 50-pag e print job i s sent , a nd 10 copi es are re quested, and
the MFP runs out of memory at page 30 , pa ges 1–30 wo uld coll ate and pri nt
10 copies. The MFP would then print and collate pages 31–50 and print 10
copies of these pages.
Model X646e only. The MFP depletes its memory while it attempts to
restore held jobs. The message appears once.
Some held jobs are not res tor ed. They stay on the hard disk and are
inaccessible.
Held jobs are deleted in order to process the curre nt j ob.
The message appears once per j ob.
Touch Continue to clear the message and continue printing.
To avoid this error in the future for other jobs, install more memory.
Touch Cancel Job to cancel the current job i f needed.
38 .xx Memory full The MFP is processing data, but the memory used to store pages is full.
To avoid this error in the future:
Simplify the print job by reducing the amount of text or graphics on a page
and deleting unnec essary downloaded fonts or macros.
Install add it ional memory.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
39 .xx Page is too
complex to print
The page may not print correctly because the print information on the page
is too complex.
To avoid this error in the future:
Reduce the complexity of the page by reducing the amount of text or
graphics on the page and deleting unnecessary downloaded fonts or
macros.
Set Page Protect to On in the Setup Menu in the Settings menu.
Install add it ional memory.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
Diagnostic information 2-51
Page 90
7002-xxx
User attendance messages (continued)
Code
42 .xy Printer/cartridge
Sub
code
Primary message Description/action
Cartridge region code does not match MFP region code.
mismatch
x=printer regi on and y=cartridge region. The f oll owing r egions m ay be li sted:
Code Region
0Worldwide
1 USA and Ca nada
2 Europe , Middle E ast, and A frica
3Asia
4 Lat in A m er ic a
9 Undefi ned region
50 .xx PPDS font error The MFP has received a request for a font that is not in stalled when
formatting PPDS print data.
Touch Continue to clear the message and continue printing the current job.
Touch Cancel Job to cancel the current job i f needed.
Touch Reset Active Bin to change to another linked bin.
51 .xx Defective flash
detected
The MFP detects a defective flash memo ry during power-on or during flash
format and write operations.
Touch Continue to clear the message and continue printing the current job.
At power-on re set, touch Continue to clear the message and the MFP
continues wi th normal operations except for flash operations.
Install different flash memory to be able to download any resources to flash.
52 .xx Not enough free
space in flash
memory for
resources
53 .xx Unformatted flash
detected
54 .xx Network [x]
software error
There is not enough spac e in the flash memory to store the data currently
being downloaded.
Touch Continue to clear the message and continue the print job.
Install flash memory with more storage capacity.
Download the data.
Touch Cancel Job to cancel the current job if needed.
Touch Reset Active Bin to change to another linked bin.
The MFP detects unformatted flash memory.
Touch Continue to clear the message and continue printing. The MFP
continues wi th normal operations except for flash operations.
Reformat the flash to allow flash operations.
If the error message reappears, the flash m em ory may be defective and
require replacing.
The MFP cannot establish communicati ons with a specified installed
network port. x indicates the number of the specified port.
• Touch Continue to clear the message and continue printing. The job
may not print cor rectly.
• The MFP disables attempts to communicate through the network
interf ace. No data may be sent or re ceived.
• Reset the MFP.
• Program new fi rmw are for the network interface.
2-52 Service Manual
Page 91
7002-xxx
User attendance messages (continued)
Code
54 .xx Serial option [x]
54 .xx Standard network
55 .xx Unsupported option
Sub
code
Primary message Description/action
error
software error
in slot [x]
The MFP detects a serial error, such as framing, parity, or over run on th e
specified optional serial port. x is the number of the optional serial port.
• Make sure the serial link is set up c orrectly, and the appropriate cable i s
in use.
• Make sure the serial interface par am eters (protocol, baud, parity, and
data bits) are set correctly on the printer and host computer.
• Touch Continue to clear th e message and contin ue processi ng the prin t
job; however the print job may not print correctly.
• Turn the MFP off and then on to reset it.
The MFP firmware detects an installed network port, but cannot establish
communication with it.
• Touch Continue to clear the message and continue printing. The job
may not print cor rectly.
• The MFP disables attempts to communicate through the network
interf ace. No data may be sent or re ceived.
• Reset the MFP.
• Program new fi rmw are for the network interface.
The MFP detects an uns upported opti on in t he spe cified sl ot. x indic ates t he
number of the specified slot.
1.Turn the MFP off.
2.Unplug the power cord from the wall outlet.
3.Remove the unsupported option.
4.Connect the power cord to a properly grounded outlet.
5.Turn the MFP on.
56 .xx Parallel port [x]
disabled
56 .xx Serial port [x]
disabled
56 .xx Standard USB port
disabled
56 .xx USB port [x]
disabled
57 .xx Configuration
change, some held
jobs were lost
A status request occurs over the par all el port, but the parallel port is
disabled.
Touch Continue. The MFP discards any data received on the parallel port.
Touch Reset Active Bin to reset the active bin for a linked set of bins.
The MFP receives data across a serial port, but the port is disabled.
Touch Continue. The MFP discard s any data received on the serial port.
Touch Reset Active Bin to change to another linked bin.
The MFP receives data through a USB port, but the USB port is disabled.
Touch Continue. The printer discards any data received through the USB
port.
Make sure the USB Buffer menu item is not set to Disabled.
Touch Reset Active Bin to change to another linked bin.
The MFP receives data through a specified USB port, but this USB port is
disabled. x is t he num ber of the USB port.
Touch Continue. The M FP disca rds any da ta rece ived through t he speci fied
USB port.
Make sure the USB Buffer menu item is not set to Disabled.
Touch Reset Active Bin to change to another linked bin.
Model X646e only. The MFP fails to restore held jobs due to configuration
changes. The message appears once.
Some held jobs are not res tor ed. They stay on the hard disk and are
inaccessible.
Diagnostic information 2-53
Page 92
7002-xxx
User attendance messages (continued)
Code
58 Too many disks
58 Too many flash
58 .xx Too many trays
Sub
code
Primary message Description/action
installed
options installed
attached
Model X646e only. The MFP detects an excess of hard disks installed.
1.Turn the MFP off.
2.Unplug the power cord from the wall outlet.
3.Remove the excess hard disks.
4.Connect the power cord to a properly grounded outlet.
5.Turn the MFP on.
The MFP detects an excess of optional flash mem ory cards installed.
Touch Continue to clear the message and i gnore the extra optional flash
memory cards.
The message occurs again unless the excess optional flash memory cards
are removed.
1.Turn the MFP off.
2.Unplug the power cord from the wall outlet.
3.Remove the excess flash memory.
4.Connect the power cord to a properly grounded outlet.
5.Turn the MFP on.
The MFP detects that too many optional drawers and their matching trays
are installed.
1.Turn the MFP off.
2.Unplug the power cord from the wall outlet.
3.Remove the addi ti onal drawers.
4.Connect the power cord to a properly grounded outlet.
5.Turn the MFP on.
59 .xx Incompatible
duplex
59 .xx Incompatible
envelope feeder
59 .xx Incompatible tray
[x]
61 .xx Remove defective
disk
An unsupported optional dupl ex unit is attached to th e MFP.
Remove th e opti onal duplex unit.
The MFP ceases normal functio ns until the optional duplex unit is remov ed.
Touch Continue to clear the message once the optional duple x unit is
removed.
An unsupported optional envelope feeder is attached to the MFP.
Remove th e opti onal envelope feeder.
The MFP ceases normal functio ns until the optional en velope feeder is
removed.
Touch Continue to clear the message once the optional envelope feeder is
removed.
An unsupported optional drawer and its matching tray are attached to the
MFP.
Remove th e opti onal drawer.
The MFP ceases normal functio ns until the optional dr awer is removed.
Touch Continue to clear the message once the optional drawer is removed.
Model X646e only. The MFP detects a defective hard disk.
1.Turn the MFP off.
2.Unplug the power cord from the wall outlet.
3.Remove the defective hard disk.
4.Install a new hard disk.
5.Connect the power cord to a properly grounded outlet.
6.Turn the MFP on.
2-54 Service Manual
Page 93
7002-xxx
User attendance messages (continued)
Code
62 .xx Disk full Model X646e only. The MFP detects that there is not enough memory or
63 .xx Unformatted disk Model X646e only. The hard disk is not formatted.
64 .xx Unsupported disk
80 .xx Scheduled
81 .xx Engine Code CRC
Sub
code
Primary message Description/action
space on the hard disk t o store the data of the print job.
Touch Continue to clear the message and continue processing the current
print job . Any information not pr eviously stor ed on the hard disk is deleted.
• Delete fonts, macros, and other data stored on the hard disk.
• Install a hard disk with a larger memory capacity.
Format the hard dis k prio r to performing operations that require the hard
disk.
If the message remains, the hard disk ma y be defective and require
replacing.
format
maintenance
advised
Failure
Model X646e. The hard di sk format is not supported.
Format the hard dis k prio r to performing operations that require the hard
disk.
If the message remains, the hard disk ma y be defective and require
replacing.
Service is required to maintain printer performance.
Replace the maintenance items and if necessary, reset the printer
maintenance counter. For more information, go to “Scheduled
maintenance” on page 6-1.
This error displays when the microco de to be programmed in the engine
flash code module has failed a CRC check. POR the MFP to clear the
message. Th e microc ode data i s disca rded and mus t be re- tran smitte d from
the host computer.
88 .xx Toner is low The toner cartridge is running low on toner.
Replace the toner cartridge if the toner low alarm sounds.
Touch Continue to clear the message if the toner low alarm does not
sound.
1565 1565 Emul error, load
emulation option
The download emulator contained in the firmware card does not function
with the MFP firmware.
Note: The MFP automatically clears the message in 30 seconds and then
disables the download emulat or on th e firmware card.
For help downloading the correct download emulator version, contact the
place where you bought your printer.
Diagnostic information 2-55
Page 94
7002-xxx
User line 2 l ink messag es
If the printer is lo c ked on a particula r li nk, the link indic ation d isplays. If the printer is ready t o pr ocess an y l ink, no
messages display. Link messages are listed in the f ollowing tabl e.
User message Explanation
Parallel Standard Parallel Port, if available.
Ser ial Sta nd ard Seria l Por t, if avai l a ble.
Serial x Serial P ort is attach ed to PCI connector x, where x=1, 2, or 3.
Network x Network card x is attached to PCI connector x, where x=1, 2, or 3.
LocalTalk x LocalTalk Card x is attached to PCI connect or x, where x=1, 2, or 3.
Infrared Standard Infrared port, if available.
Infrared x Infrared Port x is attached to PCI connector x, x=1, 2, or 3.
Check device connection messages
The messages in the following table display when the printer loses communications with one of the following
devices.
User status message Explanati on
Check Env F eeder
Connection
Check Tray x Connection Check tray x, where x=1, 2, 3, 4, or 5.
Check Duplex
Connection
The messages in the f ollowing t able can o ccur in two ways. The specified device could have been removed from
the printer, for inst ance to clear a paper jam. Otherwis e, the device can still be attached to the print er, but is
experienci ng a com m unications prob lem, not fully connecte d, or having a hardware failure.
If the devi ce is temporarily removed or not connected properly, then the user is advised to reattach it. When the
option is recognized, the printer automatically clears the error and continues. If the option is experiencing a
hardware problem, turn the printer off and back on. If the error occurs again, the user is advised to turn the
printer off, remove the opt ion, and call for service.
User status message Explanati on
Turn Pr inter OF F to
Enable Option
Insert Duplex Front
Cover
Close Duplex Rear Door The duplex rear door is open.
Check env elope feeder connection.
Check duplex option connection .
A printer option, Input Tray, or Envelope F eed er has b een a ttache d whil e the pri nter
is powered on. To use the option, the pri nter must first be powered off and back on
again. Data loss resul ts if print jobs ar e active when the printer is powe r cyc led. If a
print job is active, then remove the option and finish the jo b. The printer
automatically clears the message once the option is removed. On ce the job is
complete, turn off the printer and attach the option again.
The duplex front access cover is not installed.
2-56 Service Manual
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User attendance messages—paper jams and paper handling errors (2xx.xx)
When the printer jam s, th e appropri ate jam messag e will be displayed on the printer operator panel. If y ou se lect
Show Areas on the operator panel, you can view one or more i m ages to help you clear the jam.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
200 .00 Paper jam around in put
200 .01 Input sensor cov ered too
200 .02 Input sensor cov ered too
Sub
code
Description Possible causes Action
sensor.
long.
long.
• Multi-sheet feed that is shing led.
• Tray size sensing wro ng size
• Paper jam leaving page over sensor
• Multi-sheet feed that is shing led.
• Tray size sensing wro ng size.
• Paper jam leaving page over sensor.
• Multi-sheet feed that is shing led.
• Tray size sensing wro ng size.
• Paper jam leaving page over sensor.
• Fan media and stack flat in
tray or multipurpose feeder.
• Check for anything in the
paper path that might cau se
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor servic e
check” on page 2-146.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cau se
the paper to jam.
• Check cartridge for
obstructions.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor servic e
check” on page 2-146.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cau se
the paper to jam.
• Check cartridge for
obstructions.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor servic e
check” on page 2-146.
200 .04 Input sensor cov ered too
quickly
200 .06 Imaged page not
expected page.
• Paper pre-staged in paper path.
• Wrong configuration ID causes
engine to assume 500-sheet paper
path on 250-sheet model.
• Bouncy input sensor.
Bouncy pass thru sensor. Perfo rm a sensor test to check
• Check MPF and fricti on pad.
• Fan media and stack flat in
tray or MPF.
• Use different media.
• Check config ID.
the sensor for the tray. See
“Sensor T est (input tray)” on
page 3-14.
Diagnostic information 2-57
Page 96
7002-xxx
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
200 .07 Option tray never picked
200 .08 Input sensor cov ered too
200 .09 Did not receive proper
200 .10 Printhead motor not
Sub
code
Description Possible causes Action
a page.
quickly
motor feedback to start
laser servo.
locked when page
crosses input sensor
Fail to feed from opt ion. Possible causes
may inclu de medi a edge loc king , worn or
contaminated pick tires, stacking tray
beyo nd recommended fill line.
• Paper pre-staged in path.
• Bouncy input sensor.
Motor connections Check the main drive motor
• Printhead lock signal not working.
• Printhead control not working.
• Fan media and stack flat in
tray or MPF.
• Turn media over.
• Reduce amount of media
loaded to fill line.
• Replace pick tires.
Go to “Input sensor service
check” on page 2-146.
• Check MPF and fricti on pad.
• Fan media and stack flat in
tray or MPF.
• Use different media.
cable connections.
If no proble m is found with
motor connecti ons, go to “Main
drive service check” on
page 2-153.
• Check printhead to system
card connect ions.
• Check printhead motor
system.
Go to “Printhead service
check” on page 2-165.
200 .11 Printhead motor fell out
of lock after page arriv es
at input sensor
200 .12 Timeout while waiting f or
laser power adjustment.
200 .13 Input sensor cov ered
during warm-up
sequence.
200 .14 Gap too small • Paper pre-staged in path.
200 .15 Laser power did not
settle
• Paper pre-staged in path.
• Lock signa l we nt away.
Page st il l covering inpu t sensor. Remove cartridge and make
• Bouncy input sensor.
• Check printhead to system
card connect ions.
• Check printhead motor
system.
Go to “Printhead service
check” on page 2-165.
sure input se nsor i s not co v ered
and is in upright position.
Go to “Input sensor service
check” on page 2-146.
• Check MFP mechanism and
friction pad.
• Fan media and stack flat in
tray or MPF.
• Use different media.
2-58 Service Manual
Page 97
7002-xxx
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
200 .16 Main drive motor error
200 .32 Detected cover switch
201 .00 Page did not reach e xit
Sub
code
Description Possible causes Action
possibly due to
mechanical load.
bounce.
sensor. Fuser page
count between 0 and
99,999.
Main drive motor not working.
High mechanical load due to paper jam
or bind.
• Upper cov e r not fully closed.
• Cover switch not functioning
correctly.
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Make sure paper path is
clear
• Check moto r t o syst em car d
connections.
• Replace transport motor.
Go to “Main drive service
check” on page 2-153.
Check cover switch for proper
function.
Go to “Cover closed switch/
cable service check—pr inter”
on page 2-125.
• Check fuse r entry guide for
toner build up.
• Check fuse r f or wear or
contaminati on. If problem is
found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .01 Main motor identif ication
failed.
Main drive motor
identificat ion failed.
Fuser page count
between 0 and 99,999.
201 .02 Page did not reach e xit
sensor. Fuser page
count between 0 and
99,999.
201 .03 Video never started with
page two inches past
the input sensor. Fuser
page count between 0
and 99,999.
Main motor not working. Check motor connections to
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
motor and system board. If no
problem is found, go to “Main
drive service check” on
page 2-153.
• Check fuse r entry guide for
toner build up.
• Check the fuser for wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• If no problem with wea r or
contaminati on is found, go
to “Fuser exit sensor
service check” on
page 2-138
Diagnostic information 2-59
Page 98
7002-xxx
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
201 .04 Expected wide page not
201 .10 Page did not reach e xit
Sub
code
Description Possible causes Action
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between 0
and 99,999.
sensor. Fuser page
count between 100,000
and 199,999.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was ex pected.
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• If label media, ensure front
edge meets 1/16 inch
requirement.
• Check the fuser for wear or
contamination. If found,
replace the fus er assembly.
See “Fuser assembly
removal” on page4-79.
• If media i s narrow, then turn
off first sheet detection (In
Diagnostics Menu,
PRINTER SETUP, Engine
Settings 3. Select 16 and
touch Submit).
• The fuser narrow media
sensor may not be
operating pr operl y. Go to
“Fuser narrow media
sensor service check” on
page 2-139.
• Check fuse r entry guide for
toner build up.
• Check fuse r f or wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .11 Main drive motor
identificat ion failed.
Fuser page count
between 100,000 and
199,999.
201 .12 Page did not reach e xit
sensor. Fuser page
count between 100,000
and 199,999.
201 .13 Video never started with
page two inches past
the input sensor. Fuser
page count between
100,000 and 199,999.
2-60 Service Manual
Main drive motor not working. • Check motor to system
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
board connections.
• Replace the main drive
motor. “Main drive
assembly removal” on
page 4-113.
• Check fuse r entry guide for
toner build up.
• Check fuse r f or wear or
contamination. if a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be function ing correctly.
Go to “Fuser exit sensor
service check” on
page 2-138.
Page 99
7002-xxx
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
201 .14 Expected wide page not
201 .20 Page did not reach e xit
Sub
code
Description Possible causes Action
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between
100,000 and 199,999.
sensor. Fuser page
count between 200,000
and 299,999.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was ex pected.
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• If label media, ensure front
edge meets 1/8 inch
requirement.
• Check fuse r f or wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• If media i s narrow, then turn
off first sheet detection (In
Diagnostics Menu,
PRINTER SETUP, Engine
Settings 3. Select 16 and
touch Submit).
• The fuser narrow media
sensor may not be
operating pr operl y. Go to
“Fuser narrow media
sensor service check” on
page 2-139.
• Check fuse r entry guide for
toner build up.
• Check fuse r f or wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .21 Main drive motor
identificat ion failed.
Fuser page count
between 200,000 and
299,999.
201 .22 Page did not reach e xit
sensor. Fuser page
count between 200,000
and 299,999.
201 .23 Video never started with
page two inches past
the input sensor. Fuser
page count between
200,000 and 299,999.
Main drive motor not working. Check motor connections to
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
motor and system board. If no
problem is found, go to “Main
drive service check” on
page 2-153.
• Check fuse r entry guide for
toner build up.
• Check fuse r f or wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138
Diagnostic information 2-61
.
Page 100
7002-xxx
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
201 .24 Expected wide page not
201 .30 Page did not reach e xit
Sub
code
Description Possible causes Action
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between
200,000 and 299,999
sensor. Fuser page
count between 300,000
and 399,999
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was ex pected.
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• If label media, ensure front
edge meets 1/8 inch
requirement.
• Check fuse r f or wear or
contaminati on. If problem is
found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• If media i s narrow, then turn
off first sheet detection (In
Diagnostics Menu,
PRINTER SETUP, Engine
Settings 3. Select 16 and
touch Submit).
• The fuser narrow media
sensor may not be
functioning properly. Go to
“Fuser narrow media
sensor service check” on
page 2-139.
• Check the fuser entry guide
for toner build up.
• Check fuse r f or wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .31 Main drive motor
identificat ion failed.
Fuser page count
between 300,000 and
399,999.
201 .32 Page did not reach e xit
sensor. Fuser page
count between 300,000
and 399,999.
201 .33 Video never started with
page two inches past
the input sensor. Fuser
page count betwee
300,000 and 399,999.
2-62 Service Manual
Main drive motor not working. Check the motor connecti ons to
• Page jam me d on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
motor and system board. If no
problem is found, go to “Main
drive service check” on
page 2-153.
• Check the fuser entry guide
for toner build up.
• Check the fuser for wear or
contaminati on. If a problem
is found, replace the fuser
assembl y. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
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