Lexmark x560 User Manual 2
Lexmark™ X560
Clearing Jams Guide
Avoiding and clearing
jams
Avoiding jams
The following hints can help you avoid jams:
• Use only recommended paper or specialty media.
For more information, see the Card Stock & Label Guide
available on the Lexmark Web site at
www.lexmark.com/publications.
• Do not load too much paper. Make sure the stack height does
not exceed the indicated maximum height.
• Do not load wrinkled, creased, damp, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Store the paper in an appropriate environment.
• Do not remove trays while the printer is printing.
• Push all trays in firmly after loading paper.
• Make sure the guides in the trays are properly positioned, and
are not pressing too tightly against the paper.
• Make sure all printer cables are attached correctly. For more
information, see the setup documentation.
Understanding jam messages and locations
Open doors and covers, and remove trays to access jam locations.
The illustration shows possible jam locations. To resolve any jam
message, you must clear all paper from the paper path.
Jam message Area name
Jam at Exit
1
Open Door A
Jam at Reg. Roll
2
Open Door A
Jam at Duplexer
3
Open Door A
Lift Belt Unit
Jam at Tray 3
4
Open Tray 3
Open Door A
Jam at Tray 2
5
Open Tray 2
Open Door A
Jam at Tray 1
6
Check Tray 1
Open Door A
Fuser top
Fuser bottom
Optional duplex unit
Optional 550-sheet tray
(Tray 3)
Standard tray (Tray 2)
Multipurpose Feeder (Tray 1)
Jam message Area name
Jam at Scanner
7
Open ADF Cover R
and Remove Paper
Turn the Green Dial
to Remove Paper
ADF tray
Clearing Tray 1 (MPT) jams
If the paper did not feed from the multipurpose feeder
correctly, Jam at Tray 1 appears.
1 Pull the jammed paper out of the multipurpose feeder tray,
and then remove any remaining paper from the tray.
2 Push the release button, and gently lower the front door.
CAUTION—HOT SURFACE: To reduce the risk of injury
from a hot component, allow the surface to cool before
touching it.
1
3 Remove any jammed paper from inside the printer. 4 Close the front door.
2
5 Grasp the handle, and pull Tray 1 out. Remove the tray
completely.
6 Remove any jammed paper from inside the tray housing.
Clearing Tray 2 jams
If the paper did not feed from Tray 2 correctly, the jam is in the tray.
Jam at Tray 2 appears.
1 Grasp the handle, and pull Tray 1 out. Remove the tray
completely.
7 Align the tray, and insert it.
3
2 Remove the jam. The jam could be in the tray or behind the
tray area.
• Jams in the tray—Locate the single piece of paper lying
on top of the stack. Pull it straight out.
• Jams behind the tray area—Locate the jam on the
bottom surface of the tray housing. You may have to reach
far under the printer to locate the jam, as shown in the
following illustration. Pull the jam straight out.
3 Align the tray, and insert it.
4 Push the release button, and gently lower the front door.
CAUTION—HOT SURFACE: To reduce the risk of injury
from a hot component, allow the surface to cool before
touching it.
4
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