X5400 Series User's Guide
2008 www.lexmark.com
Contents
Introduction......................................................................................11
Finding information about the printer........................................................................................................................11
Operating system notice...................................................................................................................................................14
Safety information...........................................................................15
Setting up the printer......................................................................16
Checking the box contents..............................................................................................................................................16
Setting up the printer for standalone use..................................................................................................................17
Understanding the parts of the printer.......................................................................................................................24
Understanding the control panel..................................................................................................................................25
Using the control panel................................................................................................................................................................ 25
Saving settings.................................................................................................................................................................................27
Installing the printer software........................................................................................................................................28
Installing the optional XPS driver (Windows Vista users only)............................................................................28
Understanding the printer software.............................................................................................................................29
Turning printing voice notification on or off.............................................................................................................31
Security Information...........................................................................................................................................................32
General networking.........................................................................33
What is a network?..............................................................................................................................................................33
What you will need to set up the printer on an Ethernet network....................................................................33
Installing the printer on an Ethernet network..........................................................................................................33
Finding a printer/print server located on remote subnets...................................................................................34
Tips for using network adapters....................................................................................................................................34
Checking the port setting.................................................................................................................................................34
Configure network printers.............................................................................................................................................35
Printer does not appear in the list of printers found on the network..............................................................35
Check the Ethernet cable............................................................................................................................................................. 35
Make sure the power is on .......................................................................................................................................................... 35
Make sure that the network is operating properly............................................................................................................. 35
Make sure the print server has valid network settings ..................................................................................................... 36
Cannot print to the network printer.............................................................................................................................36
Check the Ethernet cable............................................................................................................................................................. 36
Make sure the power is on .......................................................................................................................................................... 36
Make sure that the network is operating properly............................................................................................................. 36
Contents
3
Uninstall and reinstall the software .........................................................................................................................................36
Loading paper and original documents......................................37
Loading paper.......................................................................................................................................................................37
Using the automatic paper type sensor......................................................................................................................37
Loading envelopes..............................................................................................................................................................38
Loading labels.......................................................................................................................................................................38
Loading greeting cards, index cards, photo cards, and postcards....................................................................39
Loading transparencies.....................................................................................................................................................39
Loading iron-on transfers.................................................................................................................................................39
Loading custom-size paper.............................................................................................................................................40
Loading banner paper.......................................................................................................................................................40
Loading original documents into the Automatic Document Feeder...............................................................41
Loading original documents on the scanner glass.................................................................................................43
Printing...............................................................................................44
Printing basic documents.................................................................................................................................................44
Printing a document......................................................................................................................................................................44
Printing a Web page...................................................................................................................................................................... 44
Printing photos or images from a Web page ....................................................................................................................... 45
Printing multiple copies of a document.................................................................................................................................45
Printing on both sides of the paper .........................................................................................................................................46
Collating copies...............................................................................................................................................................................46
Printing the last page first (reverse page order)..................................................................................................................47
Printing multiple pages on one sheet (N-Up).......................................................................................................................47
Pausing print jobs...........................................................................................................................................................................47
Canceling print jobs.......................................................................................................................................................................47
Printing specialty documents.........................................................................................................................................48
Choosing compatible specialty paper types ........................................................................................................................ 48
Printing envelopes ......................................................................................................................................................................... 48
Printing greeting cards, index cards, photo cards, and postcards................................................................................48
Printing a document as a poster ...............................................................................................................................................49
Printing an image as a poster.....................................................................................................................................................49
Printing a booklet........................................................................................................................................................................... 50
Assembling a booklet....................................................................................................................................................................50
Printing on custom-size paper...................................................................................................................................................51
Printing iron-on transfers............................................................................................................................................................. 51
Printing transparencies................................................................................................................................................................. 51
Printing a banner ............................................................................................................................................................................ 51
Changing printer settings................................................................................................................................................52
Saving and deleting print settings...........................................................................................................................................52
Contents
4
Resetting printer software to factory default settings ......................................................................................................52
Resetting the printer to factory default settings................................................................................................................. 53
Working with photos.......................................................................54
Retrieving and managing photos..................................................................................................................................54
Transferring photos .......................................................................................................................................................................54
Changing the Lexmark Productivity Studio preferences.................................................................................................55
Editing photos......................................................................................................................................................................56
Cropping a photo ........................................................................................................................................................................... 56
Rotating a photo.............................................................................................................................................................................56
Changing the Resolution / Size of a photo............................................................................................................................ 56
Applying One-Click Auto Fixes to a photo ............................................................................................................................ 56
Reducing the red-eye effect in a photo.................................................................................................................................. 57
Blurring/Sharpening a photo ..................................................................................................................................................... 57
Enhancing a photo......................................................................................................................................................................... 57
Changing the Hue / Saturation of a photo............................................................................................................................58
Changing the Gamma Value of a photo or image.............................................................................................................. 58
Despeckling a photo...................................................................................................................................................................... 58
Changing the Brightness / Contrast settings of a photo.................................................................................................. 58
Applying a color effect to a photo............................................................................................................................................59
Changing the Exposure setting of a photo...........................................................................................................................59
Removing wavy patterns from scanned photos, magazines, or newspapers.......................................................... 59
Printing photos.....................................................................................................................................................................60
Printing photos from a CD or removable storage device using the computer........................................................60
Viewing / Printing photos from the Productivity Studio.................................................................................................. 60
Printing Photo Packages.............................................................................................................................................................. 61
Creating Photo Greeting Cards..................................................................................................................................................61
Creating and viewing a slideshow................................................................................................................................62
Copying...............................................................................................63
Making a copy.......................................................................................................................................................................63
Copying photos....................................................................................................................................................................63
Copying a photo using the computer.........................................................................................................................64
Adjusting copy quality.......................................................................................................................................................65
Making a copy lighter or darker.....................................................................................................................................65
Collating copies using the control panel....................................................................................................................65
Repeating an image on one page.................................................................................................................................66
Enlarging or reducing an image.....................................................................................................................................66
Understanding the Copy menu......................................................................................................................................67
Modifying the Copy settings...........................................................................................................................................68
Contents
5
Scanning.............................................................................................69
Scanning a document........................................................................................................................................................69
Scanning a document using the computer...............................................................................................................69
Scanning text for editing..................................................................................................................................................70
Scanning images for editing............................................................................................................................................70
Scanning a photo to the Library....................................................................................................................................71
Scanning multiple photos at one time using the computer...............................................................................71
Creating a PDF from a scanned item............................................................................................................................72
Canceling a scan job...........................................................................................................................................................72
Customizing scan settings using the computer.......................................................................................................73
Understanding the Scan menu......................................................................................................................................74
Scanning to a computer over a network....................................................................................................................74
Saving a scanned image on the computer................................................................................................................75
Changing the Productivity Studio scan settings......................................................................................................75
Adding a file to an e-mail message...............................................................................................................................76
Adding a new scanned image to an e-mail message.............................................................................................76
Scanning documents or images for e-mailing..........................................................................................................76
Changing the Productivity Studio e-mail screen preferences............................................................................77
Maintaining the printer...................................................................78
Replacing print cartridges................................................................................................................................................78
Installing print cartridges.............................................................................................................................................................78
Removing a used print cartridge ..............................................................................................................................................79
Refilling print cartridges....................................................................................................................................................80
Using genuine Lexmark print cartridges.....................................................................................................................80
Aligning print cartridges...................................................................................................................................................81
Cleaning the print cartridge nozzles............................................................................................................................81
Wiping the print cartridge nozzles and contacts.....................................................................................................82
Preserving the print cartridges.......................................................................................................................................83
Cleaning the scanner glass..............................................................................................................................................83
Cleaning the exterior of the printer..............................................................................................................................83
Ordering supplies................................................................................................................................................................84
Ordering print cartridges............................................................................................................................................................. 84
Ordering paper and other supplies..........................................................................................................................................84
Troubleshooting...............................................................................86
Setup Troubleshooting.....................................................................................................................................................86
Contents
6
Incorrect language appears on the display...........................................................................................................................86
Power button is not lit ..................................................................................................................................................................86
Software does not install.............................................................................................................................................................. 87
Page does not print........................................................................................................................................................................ 88
Solving printer communication problems............................................................................................................................89
Understanding Warning levels..................................................................................................................................................89
Removing and reinstalling the software................................................................................................................................90
Enabling the USB port................................................................................................................................................................... 90
Print troubleshooting........................................................................................................................................................91
Improving print quality ................................................................................................................................................................ 91
Poor text and graphic quality.....................................................................................................................................................92
Poor quality at the edges of the page..................................................................................................................................... 92
Print speed is slow.......................................................................................................................................................................... 93
Partial document or photo prints ............................................................................................................................................. 94
Photo smudges................................................................................................................................................................................ 94
Checking the print cartridges..................................................................................................................................................... 94
Ink levels seem incorrect.............................................................................................................................................................. 95
Ink levels seem to go down too quickly .................................................................................................................................95
A blank or incorrect page prints................................................................................................................................................95
Characters on printout are missing or unexpected ...........................................................................................................96
Colors on printout are faded or differ from colors on the screen................................................................................. 96
Copied item does not match the original item.................................................................................................................... 97
Glossy photo paper or transparencies stick together ....................................................................................................... 97
Page prints with different fonts.................................................................................................................................................98
Print is too dark or smudged......................................................................................................................................................98
Printed characters are improperly formed or are not aligned correctly..................................................................... 98
Printouts have alternating bands of light and dark print.................................................................................................99
Transparencies or photos contain white lines..................................................................................................................... 99
Vertical straight lines are not smooth...................................................................................................................................100
White lines appear in graphics or solid black areas .........................................................................................................100
Checking the printer status.......................................................................................................................................................101
Checking printer readiness .......................................................................................................................................................101
Settings are not saved.................................................................................................................................................................102
Checking the Spool Settings for banner printing.............................................................................................................102
Resolving font problems............................................................................................................................................................102
Printer is busy printing another job.......................................................................................................................................103
Ready or Busy Printing is listed as the status......................................................................................................................103
Printing a test page......................................................................................................................................................................103
Test page does not print............................................................................................................................................................104
Checking external devices.........................................................................................................................................................105
Removing an external print server.........................................................................................................................................105
Cable is not connected, is loose, or is damaged................................................................................................................105
Printer is plugged in but does not print...............................................................................................................................106
Printer is trying to print to File.................................................................................................................................................106
Printer cannot communicate with computers over peer-to-peer network ............................................................106
Contents
7
Printer is not able to communicate with the computer.................................................................................................108
Problems when copying or scanning....................................................................................................................................108
Wrong printer is attached..........................................................................................................................................................108
Updating the printer software.................................................................................................................................................108
Bidirectional communication is not established...............................................................................................................109
Experiencing poor quality or incorrect output..................................................................................................................109
Jams and misfeeds troubleshooting..........................................................................................................................110
How to clear and avoid paper jams........................................................................................................................................110
Paper jam in the Automatic Document Feeder (ADF).....................................................................................................110
Paper jam in the printer..............................................................................................................................................................111
Paper jam in the paper support...............................................................................................................................................112
Paper or specialty media misfeeds.........................................................................................................................................112
Printer does not feed paper, envelopes, or specialty media.........................................................................................113
Banner paper jams .......................................................................................................................................................................113
Paper continues to jam...............................................................................................................................................................114
Copy troubleshooting.....................................................................................................................................................114
Copier does not respond ...........................................................................................................................................................114
Scanner unit does not close......................................................................................................................................................114
Poor copy quality..........................................................................................................................................................................115
Partial document or photo copies..........................................................................................................................................116
Scan troubleshooting......................................................................................................................................................116
Scanner does not respond ........................................................................................................................................................116
Scan was not successful .............................................................................................................................................................117
Scanning takes too long or freezes the computer............................................................................................................117
Poor scanned image quality .....................................................................................................................................................117
Partial document or photo scans............................................................................................................................................118
Cannot scan to a computer over a network........................................................................................................................118
Error messages on the printer display.......................................................................................................................119
Alignment Error.............................................................................................................................................................................119
Cartridge Error (1102, 1203, 1204, or 120F).........................................................................................................................119
Black Ink Low / Color Ink Low / Photo Ink Low..................................................................................................................120
Clear Carrier Jam...........................................................................................................................................................................120
Cover Open.....................................................................................................................................................................................120
Error 1104 ........................................................................................................................................................................................120
Left Cartridge Error / Right Cartridge Error..........................................................................................................................121
Left Cartridge Incorrect / Right Cartridge Incorrect.........................................................................................................121
Right Cartridge Missing ..............................................................................................................................................................121
Photo size error. Photo must fit on page. ............................................................................................................................121
Error messages on the computer screen..................................................................................................................122
Clearing error messages.............................................................................................................................................................122
Print Cartridge Missing ...............................................................................................................................................................122
Communication not available..................................................................................................................................................122
General Printing Problem ..........................................................................................................................................................122
Ink Low .............................................................................................................................................................................................123
Contents
8
Out of Memory...............................................................................................................................................................................123
Out of Paper....................................................................................................................................................................................123
Fixing a printing failure...............................................................................................................................................................123
Paper Jam ........................................................................................................................................................................................123
Multiple All-In-Ones found........................................................................................................................................................124
Color Cartridge replacement required..................................................................................................................................124
Notices..............................................................................................125
Product information.........................................................................................................................................................125
Edition notice.....................................................................................................................................................................125
Power consumption.........................................................................................................................................................127
Index.................................................................................................133
Contents
9 10
Introduction
Finding information about the printer
Quick Setup
Description Where to find
The Quick Setup sheet gives you instructions for
setting up hardware and software.
sheet
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
User's Guide
Description Where to find
The User's Guide gives you instructions for setting up
hardware and software (on Windows operating
systems) and some basic instructions for using the
printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the
Lexmark X5400 Series folder.
2 Double-click the printer Help icon.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Introduction
11
User's Guide: Comprehensive Version
Description Where to find
The User's Guide: Comprehensive Version gives you
instructions for using the printer and other information
such as:
• Using the software (on Windows operating systems)
• Loading paper
• Printing
• Working with photos
• Scanning (if supported by your printer)
• Making copies (if supported by your printer)
• Faxing (if supported by your printer)
• Maintaining the printer
• Connecting the printer to a network (if supported by
your printer)
• Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
X5400 Series folder.
2 Double-click the printer Help icon.
When you install the printer software, the User's Guide:
Comprehensive Version will be installed.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark X5400
Series.
3 Click User's Guide.
If the link to the User's Guide i s no t on y o ur d es k to p , fo l lo w
these instructions:
1 Insert the CD.
The installation screen appears.
Note: If necessary, click
In Windows XP and earlier versions, click Start
Run, and then type D:\setup, where D is the letter
of your CD-ROM drive.
All Programs Run.
2 Click Documentation.
3 Click View User's Guide (including Setup
Troubleshooting).
4 Click Yes.
An icon of the User's Guide appears on your desktop,
and the User's Guide: Comprehensive Version appears
on the screen.
You can also find this document on the Lexmark Web site
at www.lexmark.com.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your
printer connects to a computer.
To access the Lexmark Solution Center:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark X5400
Series.
3 Select Lexmark Solution Center.
Introduction
12
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
English Monday–Friday (8:00 AM–
11:00 PM ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–7:00 PM
ET)
• Mexico: 01-800-253-9627
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may
change without notice. For the most recent
phone numbers available, see the printed
warranty statement that shipped with your
printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click
Submit Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
Introduction
13
Limited Warranty
Description Where to find (US) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that
this printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
3 From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4 Scroll through the Web page to view
the warranty.
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
• Windows users—See the User's Guide.
• Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Introduction
14
Safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized
replacement power supply and power supply cord.
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of
other replacement parts.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
SAVE THESE INSTRUCTIONS.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
Safety information
15
Setting up the printer
Checking the box contents
5
7
Name Description
1
1
2
4
6
2
3
1
2
4
3
3
5
Color print cartridge Cartridge to be installed into the printer
1
Note: This printer comes with a color cartridge, which can
print in black and white as well, but to achieve optimum
printing results, you can purchase a black cartridge and use
it with the color cartridge.
Power cord Attaches to the power supply port located at the back of the
2
printer
Quick Setup sheet Initial setup directions
3
Installation software CD
4
Automatic Document Feeder (ADF) exit tray Holds documents as they exit from the ADF
5
Note: You may need to purchase a USB cable separately.
• Installation software for the printer
• User's Guide: Comprehensive Version in electronic format
Setting up the printer
16
Setting up the printer for standalone use
1 Unpack the printer.
1
2
3
Notes:
• Place the printer near the computer during setup.
• You may need to purchase a USB cable separately.
• This printer comes with a color cartridge, which can print in black and white as well, but to achieve optimum
printing results, you can purchase a black cartridge and use it with the color cartridge.
2 Remove all tape and packing material from all areas of the printer.
3 Raise the paper support.
Setting up the printer
17
4 Insert the back end of the Automatic Document Feeder exit tray.
5 Snap in the front end of the Automatic Document Feeder exit tray.
6 Raise the control panel.
Setting up the printer
18
7 Extend the paper exit tray.
8 Extend the paper guides.
9 Load paper.
Setting up the printer
19
10 Connect the power cord.
Note: Do not attach the USB cable yet.
CAUTION—POTENTIAL INJURY: Read the safety information included with this product before connecting
power or any cabling connections.
11 If the printer does not automatically turn on, press .
12 If prompted, set the language.
1
2
1
a Using the control panel of the printer, press or repeatedly until the language that you want appears on
the display.
b Press to save.
Setting up the printer
20
13 If prompted, set the country or region.
1
2
1
a Using the control panel of the printer, press or repeatedly until the country or region that you want
appears on the display.
b Press to save.
14 Open the printer.
15 Press down on the print cartridge carrier levers.
16 Open the color print cartridge foil, and then remove the cartridge from the pack.
Setting up the printer
21
17 If a storage unit is included, remove the color cartridge from the storage unit.
2
1
18 Remove the tape from the color cartridge.
19 Insert the cartridge in the right carrier, and close the color cartridge carrier lid.
20 If you are installing a black print cartridge, open the black cartridge foil, and remove the cartridge from the pack.
Note: This printer comes with a color cartridge only. You can purchase an optional black cartridge separately.
21 Remove the tape from the black cartridge.
Setting up the printer
22
22 Insert the cartridge in the left cartridge carrier, and close the black cartridge carrier lid.
23 Close the printer.
24 Press .
An alignment page prints.
25 Discard or recycle the alignment page.
Setting up the printer
23
Notes:
9
• Streaks on the alignment page are normal, and do not indicate a problem.
• The alignment page may differ from the one shown.
Understanding the parts of the printer
7
8
6
7
6
4
3
5
5
Use the To
Control panel Operate the printer.
1
Paper exit tray Hold paper as it exits.
2
Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF.
3
5
10
8
2
4
4
1
3
3
For more information, see “Using the control panel” on
page 25.
12
10
11
9
Automatic Document Feeder (ADF) Copy or scan multiple-page letter-, legal-, and A4-size
4
documents.
Automatic Document Feeder (ADF) exit tray Hold paper as it exits from the ADF.
5
Paper guide Keep paper straight when feeding.
6
Paper support Load paper.
7
Automatic Document Feeder (ADF) paper stop
8
• Stop paper as it exits the ADF.
• Support A4- and legal-size paper as it exits.
Scanner glass Copy, scan, or remove an item.
9
Top cover Access the scanner glass.
10
Setting up the printer
24
1
2
3
4
Use the To
Scanner unit Access the print cartridges.
1
Print cartridge carrier Install, replace, or remove a print cartridge.
2
USB port Connect the printer to a computer using a USB cable.
3
Power supply with port Connect the printer to a power source.
4
Understanding the control panel
Using the control panel
The display shows:
• Printer status
• Messages
• Menus
Press To
1
2
3
1
• Turn the printer on and off.
• Stop the print, copy, or scan process.
4
5
6
Copy Mode Access the copy default screen and make copies.
2
Note: The mode is selected when the button light is on.
Setting up the printer
25
Press To
Scan Mode Access the scan default screen and scan documents.
3
Note: The mode is selected when the button light is on.
Resize Change the size of a copy.
4
Lighter / Darker Adjust the brightness of a copy.
5
6
1
2
Press To
Return to the previous screen.
Display the Copy or Scan menu, depending on which mode is selected.
1
2
3
4
5
• Decrease a number.
• Scroll through menus, submenus, or settings on the display.
3
• Select a menu or submenu item that appears on the display.
• Feed or eject paper.
4
• Increase a number.
• Scroll through menus, submenus, or settings on the display.
5
• Cancel a print, copy, or scan job in progress.
• Exit a menu or submenu, and return to the default copy or scan screen.
• Clear current settings or error messages, and return to default settings.
Setting up the printer
26
Press To
Start Color Start a color copy or scan, depending on which mode is selected.
1
Start Black Start a black-and-white copy or scan, depending on which mode is selected.
2
Saving settings
In a setting menu, an * appears next to the default setting. To change the setting:
1 Press or repeatedly until the setting you want appears.
2 Press :
• To save most settings. An * appears next to the saved setting.
• To select a temporary setting. An * appears next to the selected setting.
1
2
Note: The printer reverts from a temporary setting to the default setting after two minutes of inactivity or
if the printer is turned off.
Temporary settings
Copy Mode
– Copies
– Resize
– Lighter/Darker
– Quality
– Repeat Image
– N-Up
– Original Size
– Original Type
Scan Mode
– Quality
– Original Size
– Resize
To change the time-out feature:
a Press .
b Press or repeatedly until Tools appears.
c Press .
d Press or repeatedly until Device Setup appears.
Setting up the printer
27
e Press .
f Press or repeatedly until Clear Settings Timeout appears.
g Press .
h Press or repeatedly until Never appears.
i Press .
3 To change one or more temporary settings into new default settings:
a Press .
b Press or repeatedly until Tools appears.
c Press .
d Press or repeatedly until Defaults appears.
e Press .
f Press or repeatedly until Set Defaults appears.
g Press .
h Press or repeatedly until Use Current appears.
i Press .
Installing the printer software
Using the installation software CD (Windows users only)
Using the CD that came with the printer:
1 Start Windows.
2 When the desktop appears, insert the software CD.
The software installation screen appears.
3 Click Install.
Using the World Wide Web
1 Go to the Lexmark Web site at www.lexmark.com.
2 From the home page, navigate through the menu selection, and then click Drivers & Downloads.
3 Choose the printer and the printer driver for your operating system.
4 Follow the instructions on the computer screen to download the driver and install the printer software.
Installing the optional XPS driver (Windows Vista users only)
The XML Paper Specification (XPS) driver is an optional printer driver designed to make use of the advanced XPS
color and graphics features that are available only for Windows Vista users. To use XPS features, you must install the
XPS driver as an additional driver after you install the regular printer software.
Setting up the printer
28
Notes:
• Before installing the XPS driver, you must install the printer on your computer.
• Before installing the XPS driver, you must install the Microsoft QFE Patch and then extract the driver files from
the installation software CD. To install the patch, you must have administrator privileges on the computer.
To install the Microsoft QFE Patch and extract the driver:
1 Insert the installation software CD, and then click Cancel when the Setup Wizard appears.
2 Click Computer.
3 Double-click the CD or DVD drive icon, and then double-click Drivers.
4 Double-click xps, and then double-click the setupxps file.
XPS driver files are copied to your computer, and any required Microsoft XPS files are launched. Follow the
instructions on the screen to finish installing the patch.
To install the XPS driver:
1 Click Control Panel.
2 Under Hardware and Sound, click Printer, and then click Add a Printer.
3 From the Add Printer dialog, click Add a local printer.
4 From the “Use an existing port” drop-down menu, select Virtual printer port for USB, and then click Next.
5 Click Have disk.
The Install From Disk dialog appears.
6 Click Browse, and then navigate to the XPS driver files on your computer:
a Click Computer, and then double-click (C:).
b Double-click Drivers, and then double-click Printer.
c Double-click the folder that has your printer model number, and then double-click Drivers.
d Double-click xps, and then click Open.
e From the Install From Disk dialog, click OK.
7 Click Next on the two additional dialogs that appear.
For more information on the XPS driver, see the XPS readme file on the inst allatio n softw are CD. T he file is loc ated
in the xps folder with the setupxps batch file (D:\Drivers\xps\readme).
Understanding the printer software
Using the software that installed with your printer, you can edit photographs, maintain your printer, and so much
more. The following is an overview of features of Productivity Studio and Solution Center.
To open the Productivity Studio Welcome Screen, use one of these methods:
Method 1 Method 2
From the desktop, double-click the Productivity
Studio icon.
1 Click Programs or All Programs Lexmark X5400
Series.
2 Select Productivity Studio.
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29
Click the Productivity Studio icon for the task you want to complete. Depending on the printer you have, some of
the features of this software may not be applicable.
Click To Details
Scan
• Scan a photo or document.
• Save, edit, or share your photo or
document.
Copy
• Copy a photo or document.
• Reprint or enlarge your photo.
E-mail Send a document or photo as an
attachment to an e-mail message.
Transfer Photos Download photos from a memory card,
flash drive, CD, or digital camera to the
Library.
Photo Greeting Cards Make quality greeting cards from your
photos.
Photo Packages Print multiple photos in various sizes.
Poster Print your photos as a multiple-page
poster.
From the bottom left corner of the Welcome Screen, there are two Settings choices:
Click To
Printer Status and Maintenance
• Check ink levels.
• Order print cartridges.
• Find maintenance information.
• Select other Solution Center tabs for more information, including how to
change printer settings and troubleshooting.
Setting up the printer
30
The Solution Center is a complete guide to such printing features as printing photographs, troubleshooting printing
problems, and installing and maintaining supplies. To open the Solution Center, use one of the following methods.
Method 1 Method 2
1 From the desktop, double-click on the Solution
Center icon.
2 Click Setup and diagnose printer.
The Solution Center appears with the Maintenance
tab open.
From here You can:
How To
• Learn how to:
– Use basic features.
– Print, scan, and copy.
– Print projects such as photos, envelopes, cards, banners, iron-on transfers, and
transparencies.
• Find the electronic User's Guide for more information.
• View ink levels and order new print cartridges.
Troubleshooting
• Learn tips about the current status.
• Solve printer problems.
• View ink levels and order new print cartridges.
Advanced
• Change the appearance of the Printing Status window.
• Turn printing voice notification on or off.
• Change network printing settings.
• Share information with us regarding how you use the printer.
• Obtain software version information.
• View ink levels and order new print cartridges.
1 Click Programs or All Programs Lexmark X5400
Series.
2 Select Solution Center.
Maintenance
• Install a new print cartridge.
Note: Wait until scanning is complete before installing a new print cartridge.
• Order new print cartridges.
• Print a test page.
• Clean print cartridges to fix horizontal streaks.
• Align print cartridges to fix blurry edges.
• View ink levels.
• Troubleshoot other ink problems.
Turning printing voice notification on or off
The printer has a voice notification feature that tells you when printing starts and when it is completed.
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31
To turn the voice notification on or off:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 Click Advanced.
5 Click Printing Status.
6 Select or clear Play voice notification for printing events.
7 Click OK.
Security Information
Third-party applications, including anti-virus, security, and firewall programs may alert you about the printer software
being installed. For your printer to work properly, allow the printer software to run on your computer.
Setting up the printer
32
General networking
What is a network?
A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers
connected together for communication through cables or through a wireless connection. A network can be wired,
wireless, or designed to have both wired and wireless devices.
Devices on a wired network use cables to communicate with each other. For a device to be able to communicate on
a wired network, it must have a wired adapter attached or installed that lets it communicate over cables.
Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to be
able to communicate wirelessly, it must have a wireless adapter attached or installed that lets it receive and transmit
radio waves.
What you will need to set up the printer on an Ethernet network
Before you can connect your printer to an Ethernet network, you will need the following:
• An external print server (purchased separately)
• A valid, unique IP address for the print server to use on the network
• The gateway for the network
• The network mask of the network where the printer will be used
Note: If your network automatically assigns IP addresses, you will not need to organize your network information
before you begin.
You will need an Ethernet cable to connect the print server to the network. Use a new network cable when possible
to avoid potential problems caused by a damaged cable.
Installing the printer on an Ethernet network
Before you install the printer on a wired network, make sure that:
• You have correctly set up your external print server (purchased separately).
• You have completed the initial setup of the printer.
• Your network is set up and working properly.
• Your computer is connected to your network.
1 Insert the installation software CD.
If the Welcome screen does not appear after a minute, do one of the following:
In Windows Vista
a Click .
b Locate the Start Search box.
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33
c Type D:\setup.exe, where D is the letter of your CD or DVD drive.
In Windows XP
a Click Start Run.
b Type D:\setup.exe, where D is the letter of your CD or DVD drive.
2 Follow the instructions on the Welcome screen to set up the printer.
Finding a printer/print server located on remote subnets
The printer software CD can automatically find the printers that are located on the same network as the computer.
If the printer and print server are located on another network (called a subnet), you must manually enter an IP address
during printer software installation.
Tips for using network adapters
• Make sure the adapter connections are secure.
• Make sure the computer is turned on.
• Make sure you entered the correct IP address.
Checking the port setting
Windows Vista users only
1 Click Control Panel Printers.
2 Right-click the Lexmark X5400 Series icon.
3 From the sidebar menu, select Properties.
4 Click the Ports tab.
5 Make sure:
• The port is set to a USB port.
• File is not set as the port.
Windows XP or 2000 users only
1 Click Start Settings Printers or Printers and Faxes.
2 Right-click the Lexmark X5400 Series icon.
3 From the sidebar menu, select Properties.
4 Click the Ports tab.
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34
5 Make sure:
• The port is set to a USB port.
• File is not set as the port.
Configure network printers
Configure
To configure a network printer, select a printer from the list in the window. Click Configure to assign the printer an
Internet Protocol (IP) address. Contact your system support person for more information.
Add printers
Specify remote subnets that may have direct network attached printers. If the software detects a direct network
attached printer, you must first highlight the printer in the window, and then click Configure to manually assign an
IP address to the printer. Contact your system support person for more information.
Note: The software does not automatically configure printers found on remote subnets.
Refresh
Click Refresh to have the Configuration Utility automatically search to find and configure newly added printers.
Printer does not appear in the list of printers found on the network
You must have an external print server (purchased separately) to connect the printer to your network.
CHECK THE ETHERNET CABLE
• Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
• Firmly plug one end of the Ethernet cable into the print server. Firmly plug the other end of the Ethernet cable
into the network hub or wall connection.
• Try using a different cable. Damage to the cable may not be obvious.
MAKE SURE THE POWER IS ON
• Make sure the printer is connected to a power source and is turned on.
• Make sure the print server is connected to a power source and is turned on.
MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY
• Try to access other computers on the network.
• Make sure all switches, hubs, and other connecting devices are turned on.
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35
MAKE SURE THE PRINT SERVER HAS VALID NETWORK SETTINGS
Print a network setup page and check the following. Refer to the print server User's Guide for instructions on how
to print a network setup page.
• Verify that the IP address is correct for your network.
• Verify that the gateway is correct.
• Verify that the network mask is the same as the network mask used for other computers and printers on your
network.
Cannot print to the network printer
You must have an external print server (purchased separately) to connect the printer to your network.
CHECK THE ETHERNET CABLE
• Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
• Firmly plug one end of the Ethernet cable into the print server. Firmly plug the other end of the Ethernet cable
into the network hub or wall connection.
• Try using a different cable. Damage to the cable may not be obvious.
MAKE SURE THE POWER IS ON
• Make sure the printer is connected to a power source and is turned on.
• Make sure the print server is connected to a power source and is turned on.
MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY
• Try to access other computers on the network.
• Make sure all switches, hubs, and other connecting devices are turned on.
UNINSTALL AND REINSTALL THE SOFTWARE
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36
Loading paper and original documents
1
2
Loading paper
1 Make sure:
• You use paper designed for inkjet printers.
• If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
• You do not force paper into the printer.
2 Before loading paper the first time, slide the paper guides out toward the edges of the paper support. You can
load up to:
• 100 sheets of plain paper
• 25 sheets of heavyweight matte paper
• 25 sheets of photo paper
• 25 sheets of glossy paper
Note: Photos require more drying time. Remove each photo as it exits, and allow it to dry to avoid ink smudging.
3 Load the paper vertically in the center of the paper support, and adjust the paper guides to rest against the edges
of the paper.
Note: To avoid paper jams, make sure the paper does not buckle when you adjust the paper guides.
Using the automatic paper type sensor
The printer is equipped with an automatic paper type sensing device. The Paper Type Sensor automatically detects
the type of paper that has been loaded into the printer and adjusts the settings for you. For example, if you want to
print a photo, load photo paper into the printer. The printer detects the type of paper and automatically adjusts the
settings to give you optimum photo-printing results.
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37
Loading envelopes
1
2
You can load up to 10 envelopes at a time.
Warning—Potential Damage: Do not use envelopes that have metal clasps, string ties, or metal folding bars.
1 Load envelopes in the center of the paper support with the stamp location in the upper left corner.
2 Make sure:
• The print side of the envelopes faces you.
• The envelopes are designed for use with inkjet printers.
• The paper guides rest against the edges of the envelopes.
Notes:
• Do not load envelopes with holes, perforations, cutouts, or deep embossing.
• Do not use envelopes that have exposed flap adhesive.
• Envelopes require more drying time. Remove each envelope as it exits, and allow it to dry to avoid ink
smudging.
Loading labels
You can load up to 25 sheets of labels at a time.
1 Load labels with the print side facing you and the top of the sheet fed into the printer first.
2 Make sure:
• The print side of the labels faces you.
• The top of the labels feeds into the printer first.
• The adhesive on the labels does not extend to within 1 mm of the edge of the labels.
• You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off
during printing, resulting in a paper jam.
• The labels are loaded in the center of the paper support.
• The paper guides rest against the edges of the labels.
Note: Labels require more drying time. Remove each sheet of labels as it exits, and allow it to dry to avoid ink
smudging.
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38
Loading greeting cards, index cards, photo cards,
2
1
and postcards
You can load up to 25 greeting cards, index cards, photo cards, or postcards at a time.
1 Load cards with the print side facing you.
2 Make sure:
• The cards are loaded in the center of the paper support.
• The paper guides rest against the edges of the cards.
Note: Photo cards require more drying time. Remove each photo card as it exits, and allow it to dry to avoid ink
smudging.
Loading transparencies
You can load up to 25 transparencies at a time.
1 Load transparencies with the rough side facing you. If the transparencies have a removable strip, each strip should
face away from you and down toward the printer.
2 Make sure:
• The transparencies are loaded in the center of the paper support.
• The paper guides rest against the edges of the transparencies.
Notes:
• Transparencies with paper backing sheets are not recommended.
• Transparencies require more drying time. Remove each transparency as it exits, and allow it to dry to avoid
ink smudging.
Loading iron-on transfers
You can load up to 10 iron-on transfers at once, but you will achieve best results loading them one at a time.
1 Load iron-on transfers with the print side of the transfer facing you.
2 Make sure:
• You follow the loading instructions that came with the iron-on transfers.
• The transfers are loaded in the center of the paper support.
• The paper guides rest against the edges of the transfers.
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39
Loading custom-size paper
You can load up to 100 sheets of custom-size paper at a time.
1 Load paper with the print side facing you.
2 Make sure:
• The paper size fits within these dimensions:
Width:
– 76.0–216.0 mm
– 3.0–8.5 inches
Length:
– 127.0–432.0 mm
– 5.0–17.0 inches
• The stack height does not exceed 10 mm.
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
Loading banner paper
You can load up to 20 sheets of banner paper at a time.
1 Remove all paper from the paper support before loading the banner paper.
2 Tear off only the number of pages needed to print the banner.
3 Place the required stack of banner paper behind the printer.
4 Feed the leading edge of the banner paper into the printer first.
5 Make sure:
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
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40
Loading original documents into the Automatic Document Feeder
You can load up to 15 sheets of an original document into the Automatic Document Feeder (ADF) for scanning or
copying. You can load A4-, letter-, or legal-size paper into the Automatic Document Feeder (ADF).
Notes:
• Use only new, unwrinkled paper that is not curled.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the Automatic Document Feeder (ADF). Place these items on the scanner glass.
1 If you are using A4- or letter-size paper, pull up the Automatic Document Feeder (ADF) paper stop.
2 Adjust the paper guide on the Automatic Document Feeder (ADF) tray to the width of the original document.
3 Fan the original document.
4 Load the original document facedown and top edge first into the Automatic Document Feeder (ADF) until you
hear a beep.
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41
Document Loaded appears on the display, and the document feeds into the Automatic Document Feeder
(ADF).
Note: Preview is not supported when using the Automatic Document Feeder (ADF). You can preview one page at a
time when using the scanner.
Automatic Document Feeder (ADF) paper capacity
Load up to Make sure
15 sheets of:
• Letter-size paper
• A4 paper
• Legal-size paper
15 sheets of:
• Custom paper
• Pre-punched paper
• Reinforced-edge copier paper
• Preprinted forms
• Letterhead paper
• You adjust the paper guide on the Automatic Document
Feeder (ADF) tray to the width of the original document.
• The original document is loaded facedown, top edge first, until
you hear a beep.
• You adjust the paper guide on the Automatic Document
Feeder (ADF) tray to the width of the original document.
• The original document is loaded facedown, top edge first, until
you hear a beep.
• The paper size fits within these dimensions:
Width:
– 210.0 mm–215.9 mm
– 8.25 in.–8.5 in.
Length:
– 279.4 mm–355.6 mm
– 11.0 in.–14.0 in.
• You allow preprinted media to dry thoroughly before loading
into the Automatic Document Feeder (ADF).
• You do not use media printed with metallic ink particles.
• You avoid embossed designs.
Loading paper and original documents
42
Loading original documents on the scanner glass
You can scan and then print photos, text documents, magazine articles, newspapers, and other publications.
1 Make sure the computer and the printer are on.
2 Open the top cover.
3 Place the original document or item facedown on the scanner glass in the upper left corner.
4 Close the top cover to avoid dark edges on the scanned image.
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43
Printing
Printing basic documents
Printing a document
1 Load paper.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 Adjust the settings.
5 Click OK.
6 Click OK or Print.
Printing a Web page
You can use the Toolbar to create a printer-friendly version of any Web page.
1 Load paper.
2 Open a Web page using Microsoft Internet Explorer 5.5 or later.
3 If you want to check or change your print settings:
a From the toolbar area, click Lexmark Page Setup.
b Adjust the print settings.
c Click OK.
4 If you want to view the Web page before printing:
a Click Preview.
b Use the toolbar options to scroll between pages, zoom in or out, or select whether to print text and images
or text only.
c Click:
• Print in the Print Preview window, then click Print in the Print dialog that opens
or
• Close, and continue to the next step.
5 If needed, select a print option from the Toolbar:
• Normal
• Quick
• Black and White
• Text Only
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44
Printing photos or images from a Web page
1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you.
(If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Open a Web page with Microsoft Internet Explorer 5.5 or later.
On the Toolbar, the number of photos valid for printing appears next to Photos.
3 If no number appears next to Photos:
a From the Lexmark logo drop-down menu, select Options.
b Select the Advanced tab.
c Select a lower minimum photo size.
d Click OK.
The number of photos valid for printing appears next to Photos.
4 Click Photos.
The Fast Pics dialog appears.
5 If you want to print all the photos or images using the same settings, select the size you want, the blank paper
size in the printer, and the number of copies.
6 If you want to print one photo or image at a time:
a Click the photos or images you do not want to print to deselect them.
b To make common editing changes:
1 Right click the photo or image.
2 Click Edit.
3 Make your selections.
4 Follow the instructions on the screen.
5 When you are finished making changes, click Done.
6 Select the size you want, the blank paper size in the printer, and the number of copies.
7 Click Print Now.
Printing multiple copies of a document
1 With a document open, click File Print or Printer Setup.
2 From the Print Setup dialog box, click Properties, Preferences, Options, or Setup.
3 In the Copies section of the Quality/Copies tab, enter the number of copies you want to print.
Note: If you print multiple copies of a multiple-page document and want them collated, click Collate Copies.
4 Click OK to close any printer software dialog boxes that are open.
5 Print the document.
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45
Printing on both sides of the paper
When you select Two-sided printing, the printer prints the odd-numbered pages of the document on the front sides
of the paper. Reload the document to print the even-numbered pages on the back sides of the paper.
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the “I Want To” menu, click Print on both sides of the paper.
4 Make sure Two-Sided is selected.
5 Choose a binding edge (Side Flip or Top Flip).
Notes:
• When you select Side Flip, the finished document pages turn like the pages of a magazine.
• When you select Top Flip, the finished document pages turn like the pages of a legal pad.
6 Make sure Print Instruction Page to Assist in Reloading is selected.
7 Click OK to close any printer software dialogs that are open.
8 Print the document.
Notes:
• The instruction sheet for two-sided printing will not completely print on paper smaller than A4 or letter size.
• To return to single-sided printing, make sure the Two-Sided setting is not selected.
Collating copies
If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies
as groups of pages (not collated).
Collated Not collated
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Quality/Copies tab.
4 From the Multiple Copies section, click Collate Copies.
5 Click OK to close any printer software dialog boxes that are open.
6 Print the document.
Notes:
• This option is available only when you are printing multiple copies.
• If printing photos, to prevent smudging, remove each photo as it exits the printer, and let it dry before stacking.
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46
Printing the last page first (reverse page order)
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select Print Last Page First.
4 Click OK.
5 Click OK or Print.
Printing multiple pages on one sheet (N-Up)
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Print Layout tab, select N-up.
4 Select the number of pages to print on each page.
5 If you want each page image to be surrounded by a border, select Print Page Borders.
6 Click OK.
7 Click OK or Print.
Pausing print jobs
1 For Windows Vista, click Control Panel Printer.
For Windows XP, click Start Settings Printers and Faxes.
2 Right-click the Lexmark X5400 Series icon.
3 Select Pause.
Canceling print jobs
1 In Windows Vista, click Control Panel Printer.
In Windows XP, click Start Settings Printers and Faxes.
2 Right-click the Lexmark X5400 Series icon.
3 Select Open.
4 Right-click the document name.
5 Select Cancel.
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47
Printing specialty documents
Choosing compatible specialty paper types
• Heavyweight matte paper—A photo paper with a matte finish used for printing high-quality graphics.
• Standard Glossy/Photo paper—Photo paper with a special coating. It is used specifically for printing photos
with crisp, sharp images.
• Lexmark Photo Paper—An outstanding "everyday" heavyweight inkjet photo paper designed for use with
Lexmark printers, but compatible with all brands of inkjet printers. Although inexpensive, it offers excellent image
quality and outstanding value.
• Lexmark PerfectFinish
printers, but compatible with all inkjet printers. It is used specifically for printing professional quality photos with
a glossy finish. It is best when used with genuine Lexmark evercolor
water-resistant.
• Transparency—A clear, plastic media primarily used for overhead projectors.
• Card stock—A very thick paper used for printing sturdier items, such as greeting cards.
• Iron-On transfer—A type of media that has a reverse image printed on it that can be ironed onto fabric.
• Labels—A self-adhesive, inkjet-compatible paper that comes in different types, formats, and sizes.
Printing envelopes
TM
Photo Paper—A high-quality photo paper specifically designed for Lexmark inkjet
TM
2 ink, providing photos that are fade- and
1 Load envelopes.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 From the “I Want To” menu, select Print on an envelope.
5 From the Envelope Size list, select the envelope size loaded.
6 Select Portrait or Landscape orientation.
Notes:
• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the software application.
7 Click OK to close any printer software dialogs that are open.
8 Click OK or Print.
Printing greeting cards, index cards, photo cards, and postcards
1 Load greeting cards, index cards, photo cards, or postcards.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
Select a Quality/Speed setting.
4
Select Photo for photos and greeting cards, and select Normal for other types of cards.
5 Select the Paper Setup tab.
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48
6 Select Paper.
7 From the Paper Size list, select a card size.
8 Click OK.
9 Click OK or Print.
Notes:
• To avoid paper jams, do not force the cards into the printer.
• To prevent smudging, remove each card as it exits, and let it dry before stacking.
Printing a document as a poster
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Print Layout tab.
4 From the Layout list, select Poster.
5 Select the poster size you want to print. The number you select represents the number of pages that make up
the height and width of the poster.
6 Select Print Crop Marks if you want each page of the poster to show crop marks.
7 Click Select Pages To Print to reprint any damaged poster pages without having to print all of the poster pages.
Click pages to select or cancel them.
8 Click OK to close any printer software dialogs that are open.
9 Print the document.
Note: Certain programs may cause text to be clipped or to disappear when using extra-large or extra-small fonts. If
this occurs, try decreasing or increasing the font size.
Printing an image as a poster
1 From the desktop, double-click the Productivity Studio icon.
2 From the Photo Printing area of the Welcome screen, click Poster.
3 If you are scanning a photo:
a Place the photo facedown on the scanner glass.
b Click File Add Photo from Scanner.
4 If you are not scanning a new item, open the folder that contains your photo.
5 Drag the photo to the Print a Multi-Page Poster preview area of the screen.
6 Click Next Step at the bottom of the left pane.
7 From the “Paper size to print poster on” drop-down list, select a paper size.
8 From the “Print Quality for poster” drop-down list, select a print quality.
9 From the Poster Size drop-down list, select the poster size.
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49
10 If you want to rotate the poster so that it fits better on the printed pages, click Rotate 90 degrees.
11 Click Print Now in the bottom right corner of the screen.
Printing a booklet
1 Before you change any Print Properties settings, you must select the correct paper size from the program. You
can print booklets using these paper sizes:
• Letter
• A4
2 Load the paper.
3 With a document open, click File Print.
4 Click Properties, Preferences, Options, or Setup.
5 Click the Print Layout tab, and then click Booklet.
6 If you are printing a large booklet, select a number of Printed sheets per bundle.
a Click Options Layout Options.
b From the Printed sheets per bundle drop-down menu, select a number of printed sheets per bundle.
Note: A bundle is a set number of sheets of paper folded together. The printed bundles are stacked, one on top
of the other, keeping the correct page order. The stacked bundles can be bound to make a booklet. When printing
with a heavier paper stock, select a smaller number of Printed sheets per bundle.
7 Click OK to close any printer software dialog boxes that are open.
8 Print the document.
Assembling a booklet
1 Flip the printed stack of papers over in the paper exit tray.
2 Take the first bundle from the stack, fold it in half, and then set it aside with the front page down.
3 Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first
bundle.
4 Stack the rest of the bundles with the front page down, one on top of the other, until the booklet is complete.
5 Bind the bundles together to complete the booklet.
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Printing on custom-size paper
1 Load up to 100 sheets of custom-size paper.
2 With a document open, click File Print.
3 From the Quality/Copies tab, select a Quality/Speed setting.
4 Click the Paper Setup tab.
5 From the Paper Size section, select Paper and then select Custom Size.
6 Select the measurement units to use.
7 Use the sliders, or type the size of the paper loaded into the printer.
8 Click OK to close any printer software dialogs that are open.
9 Print the document.
Note: Do not force paper into the printer.
Printing iron-on transfers
1 Load up to 10 iron-on transfers.
2 With an image open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 From the Print Layout tab, select Mirror if you want the printer software to flip the image.
Select Normal if you have a program that automatically flips the image.
5 Click OK to close any printer software dialogs that are open.
6 Print the iron-on transfers.
Note: Do not force iron-on transfers into the printer.
Printing transparencies
1 Load up to 25 transparencies.
2 With a document open, click File Print.
3 Click OK or Print.
Note: To prevent smudging, remove each transparency as it exits, and then let it dry before stacking. Transparencies
may require up to 15 minutes to dry.
Printing a banner
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Print Layout tab, select Banner.
Note: After you print a banner, return the setting to Normal.
4 To keep banner paper from jamming, select Letter Banner or A4 Banner from the Banner Paper Size dialog.
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5 From the Paper Setup tab, select Landscape orientation.
6 Click OK.
7 Click OK or Print.
Changing printer settings
Saving and deleting print settings
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Quality/Copies tab.
4 Make necessary adjustments to any of the settings in the Quality/Speed, Paper Type, and Multiple Copies sections.
5 From the Save Settings drop-down menu, select Save your current settings.
6 Click a radio button next to the number of the location where you want to save your settings, then type a name
for your settings in the selected box.
Note: The first location contains Factory Default Settings, which cannot be changed or deleted.
7 Click Save.
Notes:
• To retrieve your print settings, click the Save Settings drop-down menu, and select them from the list.
• To delete settings, choose Delete a setting from the list from the Save Settings drop-down menu. Select the
radio button next to the setting you want to delete, and then click Delete.
Resetting printer software to factory default settings
Windows 2000, Windows XP, or Windows Vista users
1 In Windows Vista, click Control Panel Printer.
In Windows 2000 and Windows XP, click Start Settings Printers or Printers and Faxes.
2 Right-click the Lexmark X5400 Series icon.
3 Click Printing Preferences.
4 Click the Save Settings menu.
5 From the Restore section, select Factory Settings (Defaults).
Note: Factory default settings cannot be deleted.
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Resetting the printer to factory default settings
You can reset your printer to the original settings without using the printer menus.
Note: Resetting to factory default settings will delete all printer settings you selected.
1 Press , , and Start Color at the same time.
Warning—Potential Damage: Do not release the buttons until Language appears on the display, indicating
that the printer has been reset.
2 Follow the prompts on the display to choose your language, country or region code, date, and time.
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Working with photos
Retrieving and managing photos
Transferring photos
Transferring all photos or documents from a CD or removable storage device
1 Insert a CD or connect a removable storage device (such as a flash drive, memory card, or digital camera) to the
computer.
The Lexmark Productivity Studio software launches automatically on your computer.
2 If you are using Windows Vista or Windows XP, a “What do you want Windows to do?” screen appears.
Click Transfer Photos to your computer using the Lexmark Productivity Studio.
If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
3 Click Automatically save all photos to “My Pictures”.
4 Remove the CD or storage device to view your transferred photos in the Library.
Transferring selected photos or documents from a CD or removable storage
device
1 Insert a CD or connect a removable storage device (such as a flash drive, memory card, or digital camera) to the
computer.
The Lexmark Productivity Studio software launches automatically on your computer.
2 If you are using Windows Vista or Windows XP, a “What do you want Windows to do?” screen appears.
Click Transfer Photos to your computer using the Lexmark Productivity Studio.
If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
3 Click Select photos to save.
4 Click Deselect All.
5 Click to select the photo or photos you want to transfer.
6 If you want to save the photos to the default folder, click Next.
7 If you want to save the photos in a folder other than the default folder:
a Click Browse.
b Select the folder you want.
c Click OK.
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8 If you want to assign a prefix to all of the photos you just transferred, click the check box and enter a name.
9 Click Next.
10 Remove the CD or storage device to view your transferred photos in the Library.
Changing the Lexmark Productivity Studio preferences
Changing the Productivity Studio temporary files preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Temporary Files.
a Use the slider to set the maximum disk space you want to allocate for temporary files created by the
Productivity Studio.
b Click Browse to choose a different folder for saving the temporary files.
4 Click OK.
Changing the Productivity Studio searched folders preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Searched Folders.
4 If you want to exclude system folders when looking for photos, select Ignore system folders.
5 Click OK.
Changing the Productivity Studio library preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Library.
From here, you can choose how you want to sort photos. You can also set the minimum file size for the photo to
appear in the library.
4 Click OK.
Changing the Productivity Studio transfer settings
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Transfer Settings.
a Select “Skip Save option and go automatically to”, and choose to Automatically Save, Manually Save, or
Print your photos from the photo storage device connected to your computer.
b Click Browse to choose a different folder to transfer your photos to.
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c Select “Always erase photos from my media after transferring” to automatically delete photos from your
photo storage device after transferring them to your computer.
4 Click OK.
Editing photos
Cropping a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Crop Photo on the Quick Fixes tab.
3 Click and drag with your mouse to select the section of the image that you want to crop. You can adjust the
cropped area by using your mouse and dragging the lines to increase or decrease the cropped area.
4 Click Crop Now.
5 The cropped portion of the original image displays in the Preview pane. You can save the cropped image.
Rotating a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Quick Fixes tab.
3 Click Rotate Left or Rotate Right to rotate the image 90 degrees in either direction.
The thumbnail of the photo is updated.
Changing the Resolution / Size of a photo
Resolution refers to dpi (dots per inch).
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Advanced.
3 Click Image Resolution / Size.
4 Select Photo Size to select from a list of defined photo sizes, or click Custom Size to enter a different photo size.
Note: If you selected Photo Size, you can click Rotate to rotate your photo 90 degrees clockwise.
5 If you selected Custom Size, enter the width and height for your custom-size photo.
Note: Maintain Aspect Ratio is selected by default. This ensures that your image will remain proportional.
Applying One-Click Auto Fixes to a photo
From the Productivity Studio Welcome Screen, click the Quick Fixes tab to access all three One-Click Auto Fixes.
1 Click File Open to select the image you want to edit.
2 With an image open, click One-Click Auto Fix to let the software automatically adjust the brightness and contrast
of your image.
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3 Click Automatic Brightness to adjust only the brightness of your image.
4 Click Automatic Red-Eye Reduction to let the software automatically reduce the appearance of red-eye in your
image.
Note: Click Undo at the top of the window if you are not satisfied with the results after applying any of the One-Click
Auto Fixes.
Reducing the red-eye effect in a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Quick Fixes tab.
3 Click Automatic Red-Eye Reduction to let the software reduce the red-eye effect automatically. If you are not
satisfied with the results, continue with the steps below.
4 Click Manual Red-Eye Reduction.
5 Move the cursor across the photo, and place it over an affected eye.
6 Click to reduce the red-eye effect.
Blurring/Sharpening a photo
Increasing the amount of blur will soften your image. Increasing the sharpness will make your image seem more
focused.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Blur / Sharpen.
4 Use the slider to blur or sharpen the image. You can preview the changes to the image by comparing the
Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Enhancing a photo
The Enhance feature lets you make subtle adjustments to the brightness, contrast, and sharpness of an image.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Enhance.
4 Use the slider to adjust the Enhance setting. You can preview the changes to your image by comparing the
Before and After preview panes at the top of the window.
Note: Click Automatic to let the software automatically enhance your photo.
5 Click OK to accept your changes, or click Cancel to reject them.
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Changing the Hue / Saturation of a photo
Adjusting hue lets you control the color of an image. Adjusting its saturation lets you control the intensity of the
color.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Hue / Saturation.
4 Use the slider to adjust the hue or saturation of your photo. You can preview the changes to the image by
comparing the Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Changing the Gamma Value of a photo or image
Adjusting the gamma value helps you to control the overall brightness of an image—particularly those intended to
be viewed on a computer monitor. When images are not properly gamma-corrected, they will look either too light
or too dark.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Advanced.
3 Type a value in the text box, or use the up or down arrows to select a higher or lower gamma value.
Note: You can enter gamma values from -10–10. If you are not satisfied with your changes, return the gamma
value back to 0.
4 Click Save to keep your changes.
Despeckling a photo
Despeckling lets you remove specks that appear in your photo.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Despeckle.
4 Using the slider, adjust the Despeckle setting. You can preview the changes to your image by comparing the
Before and After preview panes at the top of the window.
5 Click OK. The thumbnail is updated.
Changing the Brightness / Contrast settings of a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Brightness/Contrast.
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4 Adjust the brightness and contrast settings. You can preview the changes to the image by comparing the
Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Note: You can let the software automatically adjust only the brightness of the image by clicking Automatic
Brightness on the Quick Fixes tab.
Applying a color effect to a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Color Effects.
4 Apply a color effect.
You can select sepia, antique brown, black and white, or antique grey.
5 Click OK.
Changing the Exposure setting of a photo
Changing the Exposure setting lets you correct lighting irregularities in your photo.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Exposure.
4 Using the slider, adjust the amount of exposure to correct uneven lighting in your image. You can preview the
changes to your image by comparing the Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Removing wavy patterns from scanned photos, magazines, or newspapers
Descreening helps to remove wavy (moire) patterns from images scanned from magazines or newspapers.
1 Make sure the printer is connected to a computer, and both the printer and the computer are on.
2 Load an original document facedown on the scanner glass.
3 From the desktop, double-click the Productivity Studio icon.
4 Click Scan.
5 Select the Photo or Several Photos option.
6 Click Start.
7 Click the Advanced tab.
8 Click Image Patterns.
9 To remove the image patterns caused by scanning from magazines or newspapers, click Remove Patterns.
10 From the drop-down list, select the patterns to be removed.
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11 To reduce stray marks on color photos, click the check box, and then move the slider to the desired value.
12 Click OK. The thumbnail is updated.
Printing photos
Printing photos from a CD or removable storage device using the computer
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side,
see the instructions that came with the paper.)
2 Insert a CD or any removable storage device (such as a flash drive, memory card, or digital camera) into the
computer.
• If you are using Windows Vista, an “AutoPlay” screen appears. Click Transfer Photos to your computer using
the Productivity Studio.
• If you are using Windows XP, a “What do you want Windows to do?” screen appears. Click Transfer Photos
to your computer using the Productivity Studio.
• If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
3 Click Select photos to print.
4 To print all photos, click Print.
5 To print selected photos, click Deselect All and select only the photo(s) you want to print.
6 Click Print.
7 From the Quality drop-down list, select a print quality.
8 From the Paper Size in Printer drop-down list, select the paper size.
9 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane. Select
One-Click Auto Fix, Automatic Red-Eye Reduction, or Automatic Brightness Fix to let the software edit your
photo(s) automatically. Click More Retouch Tools to go to the photo-editing window. When you've completed
your edit(s), click Return with edits in the bottom right corner to return to the print window.
10 Click Print Now in the bottom right corner of the window.
11 Remove the CD or storage device.
Viewing / Printing photos from the Productivity Studio
1 From the desktop, double-click the Productivity Studio icon.
2 Click Work with Documents and Photos.
3 Click to select the photo(s) you want to print.
4 From the Productivity Studio taskbar located at the bottom of the screen, click Photo Prints.
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5 From the Quality drop-down list, select a copy quality.
6 From the Paper Size in Printer drop-down list, select the paper size.
7 From the Paper Type in Printer drop-down list, select the paper type
8 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
9 Click Print Now in the bottom right corner of the screen.
Printing Photo Packages
1 From the desktop, double-click the Productivity Studio icon.
2 Click Photo Packages.
3 Click to select the photos you want to include in your photo package.
4 Click Next.
5 From the Quality drop-down list, select a copy quality.
6 From the Paper Size in Printer drop-down list, select the paper size.
7 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
8 Click Print Now in the bottom right corner of the screen.
Creating Photo Greeting Cards
1 From the desktop, double-click the Productivity Studio icon.
2 Click Photo Greeting Cards.
3 From the Style tab, click to select a style for your greeting card.
4 From the Photo tab, select and drag a photo into the preview pane on the right side of the screen.
5 Click the text area to be able to add text to your photo greeting card.
6 When you have finished editing your text, click OK.
7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and
repeat step 3 on page 61 through step 6 on page 61.
8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab.
9 Select the number of copies from the Copies drop-down list.
10 Select the copy quality from the Quality drop-down list.
11 Select the paper size from the Paper Size in Printer drop-down list.
Paper sizes supported Dimensions
A4 210 x 297 millimeters
Letter 8.5 x 11 inches
Greeting cards 4 x 8 inches (10.16 x 20.32 centimeters)
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12 Click Print Now.
13 If you want to e-mail your photo greeting card, click E-mail your Photo Greeting Card from the Share tab.
14 From the Send Quality and Speed area of the screen, select the image size.
15 Click Create E-mail to create an e-mail message with your photo greeting card(s) attached.
Creating and viewing a slideshow
1 From the Productivity Studio Welcome Screen, click Work with Documents and Photos.
2 Select the folder that contains the photos you want to include in the slideshow. Thumbnails of the photos in the
folder will appear in a preview pane.
3 Click to select the photos you want to include in the slideshow, and then select Slideshow.
If you want additional photos to appear in specific order, click the photos in the order you want them to appear,
and then drag them into the “Photos in Your Slideshow” area.
4 Click the Slideshow Settings tab to adjust the amount of time between each photo in the slideshow. You can
also modify the setting that lets the slideshow replay automatically (loop).
5 Click the Share tab to save or print your slideshow.
6 Click View Show in the lower-right corner of the window to start the slideshow.
Note: You can exit the slideshow any time by moving your cursor to the bottom center of the screen and clicking
Exit Slideshow.
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Copying
ADF Scanner glass
Use the ADF for multiple-page A4, letter or legal size
documents.
Use the scanner glass for single pages, small items (such
as postcards or photos), transparencies, photo paper, or
thin media (such as magazine clippings).
Making a copy
1 Load paper.
2 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
3 From the control panel, press Copy Mode.
4 Press Start Color or Start Black.
Copying photos
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side,
see the instructions that came with the paper.)
2 Place a photo facedown on the scanner glass in the upper left corner. For more information, see “Loading original
documents on the scanner glass” on page 43.
3 If necessary, press Copy Mode.
4 Press .
5 Press or repeatedly until Quality appears.
6 Press .
7 Press or repeatedly until Photo appears.
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8 Press .
9 Press or repeatedly until Paper Size appears.
10 Press .
11 Press or repeatedly until the size you want appears.
12 Press .
13 Press or repeatedly until Original Size appears.
14 Press .
15 Press or repeatedly until the size you want appears.
16 Press Start Color or Start Black.
Copying a photo using the computer
1 Place the photo facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 From the left pane of the Welcome screen, click Copy.
4 Select Photo.
5 Click Start.
The photo appears in the right pane.
6 From the Quality drop-down list, select the copy quality.
7 From the Paper Size in Printer drop-down list, select the paper size.
8 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
9 Click Copy Now in the bottom right corner of the screen.
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Adjusting copy quality
Quality specifies the resolution used for the copy job. Resolution involves a dots-per-inch (dpi) count; the higher the
dpi count, the higher the resolution and copy quality.
1 Load paper.
2 Load an original document facedown on the scanner glass.
3 If necessary, press Copy Mode.
4 Press .
5 Press or repeatedly until Quality appears.
6 Press .
7 Press or repeatedly until the quality you want appears.
8 Press .
9 Press Start Color or Start Black.
Making a copy lighter or darker
If you want to adjust the look of a copy or photo, you can adjust it to make it lighter or darker.
1 Load paper.
Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Load an original document facedown on the scanner glass.
3 From the control panel, press Copy Mode.
4 Press Lighter/Darker.
5 Press or repeatedly to adjust the slider.
6 Press .
7 Press Start Color or Start Black.
Collating copies using the control panel
If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies
as groups of pages (not collated).
Collated Not collated
1 Load paper.
2 Load an original document facedown on the scanner glass.
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3 From the control panel, press Copy Mode.
4 Press .
5 Press or repeatedly until Collate appears.
6 Press .
7 Press or repeatedly until the number of copies you want to print appears.
8 Press Start Color or Start Black.
Note: If you are using the scanner glass, a message appears prompting you for additional pages.
Repeating an image on one page
You can print the same image multiple times on one sheet of paper. This option is helpful in creating labels, decals,
flyers, and handouts.
1 Load paper.
Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Load an original document facedown on the scanner glass.
3 From the control panel, press Copy Mode.
4 Press .
5 Press or repeatedly until Repeat Image appears.
6 Press .
7 Press or repeatedly until the number of images you want to print on one page appears.
8 Press Start Color or Start Black.
Enlarging or reducing an image
1 Load paper.
Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Load an original document or photo facedown on the scanner glass.
3 From the control panel, press Copy Mode.
4 Press .
5 Press or repeatedly until Resize appears.
6 Press .
7 Press or repeatedly until the setting you want appears.
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Notes:
• If you select Custom Resize, press and hold or until the size you want appears and press .
• If you select Borderless, the printer will reduce or enlarge the document or photo as necessary to print a
borderless copy on the paper size you have selected. For best results with this resize setting, use photo paper
and set the paper type selection to Automatic or Photo.
8 Press Start Color or Start Black.
Understanding the Copy menu
Understanding the Copy Menu
Use this To
Copies* Specify how many copies to print.
Resize*
• Specify the percentage for enlarging or reducing the original copy.
• Specify a specific copy size.
• Create a multiple-page poster.
Lighter / Darker* Adjust the brightness of a copy.
Quality* Adjust the quality of a copy.
Paper Size Specify the size of the paper loaded.
Paper Type Specify the type of paper loaded.
Repeat Image* Choose how many copies of an image to print on a page.
Collate Print one or more copies in the correct order.
N-Up* Choose how many pages to print on a page.
Original Size* Specify the size of the original document.
Original Type* Specify the type of the original document.
Tools
• Maintenance
– View ink levels.
– Clean cartridges.
– Align cartridges.
– Print a test page.
• Device Setup—Customize printer setup settings.
• Defaults—Customize printer settings.
* Temporary setting. For information on saving temporary and other settings, see the related topic on Saving
settings.
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Modifying the Copy settings
1 With your scanned image open on the Copy screen, click the Settings tab.
2 From the Copies box, select the number of copies you want.
3 From the Quality drop-down list, select a copy quality.
4 From the Paper Size in Printer drop-down list, select the paper size.
5 Select the print size by clicking the appropriate thumbnail in the Print Size area of the screen, or use the drop-down
list.
6 When you have finished making changes to the copy settings, click Copy Now from the right pane of the screen.
The photo will be copied.
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Scanning
ADF Scanner glass
Use the ADF for multiple-page A4, letter, or legal size
documents.
Use the scanner glass for single pages, small items (such
as postcards or photos), transparencies, photo paper, or
thin media (such as magazine clippings).
Note: If you want to customize scan settings, see “Understanding the Scan menu” on page 74.
Scanning a document
1 Make sure the printer is connected to a computer, and both the printer and the computer are on.
2 Load an original document facedown into the ADF or on the scanner glass.
3 Press Scan Mode.
4 Press or repeatedly until the destination to which you want to scan appears.
5 Press Start Color or Start Black.
6 If you want to save the scan, from the software application, click File Save As.
7 Enter the file name, format, and location where you want the scanned image saved.
8 Click Save.
Scanning a document using the computer
1 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
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2 From the desktop, double-click the Productivity Studio icon.
3 Click Scan.
4 Select the Document option.
5 Click Start. The scanned document is loaded into your default word processing application. You can edit your
scanned document.
Scanning text for editing
Use the Optical Character Recognition (OCR) software feature to turn scanned images into text you can edit with a
word-processing application.
1 Make sure:
• The printer is connected to a computer, and both the printer and the computer are on.
• ABBYY Fine Reader is installed.
2 Load an original document facedown on the scanner glass.
3 From the desktop, double-click the Productivity Studio icon.
4 Click Scan.
5 Select the Document option.
6 Click Start.
The scanned document is loaded into your default word processing application. You can now edit the document.
Scanning images for editing
1 Make sure the printer is connected to a computer, and both the printer and the computer are on.
2 Load an original document facedown in Automatic Document Feeder (ADF).
3 From the desktop, double-click the Productivity Studio icon.
4 Click Scan.
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5 Select the Photo or Several Photos option.
6 Click Start.
You can edit the scanned image.
Scanning a photo to the Library
1 Load a photo facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 Click View / Print Library.
4 From the Library Add tab, click Add New Scan.
5 Select the Photo option.
6 Click Start.
The photo is placed in the current folder of the Library.
Scanning multiple photos at one time using the computer
1 Place the photos facedown on the scanner glass.
Note: For best results, place photos with the most space possible between the photos and the edges of the scan
area.
2 From the desktop, double-click the Productivity Studio icon.
3 Click Scan.
4 Select the Several Photos option.
5 Click Start.
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Creating a PDF from a scanned item
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 From the Welcome Screen, click Convert to PDF.
4 Select Photo, Several Photos, or Document.
5 Click Start to begin scanning.
6 Click Add Another to scan additional images, or to add an image from the Library.
7 To add or scan another image, do one of the following:
• Select Add New Scan and repeat step 3 to scan another image
or
• Select Add Photo from Photo Library to add a previously scanned image. Select or deselect images by
clicking on them in the preview pane.
Click Add Files when you have made your selections.
8 Select Save all images as one PDF file or Save each image as individual PDF file.
9 Click Create PDF.
10 If you want to save the scanned image separately, make your selections and click Save. Otherwise, click Cancel
when the Photo Save options appear.
The software prepares your PDF and opens a Save dialog.
11 Enter a file name for your PDF and select a storage location.
12 Click Save.
Canceling a scan job
Once a scan job is sent, if you want to cancel it, you must cancel the job based on the destination:
Destination To cancel
Adobe Acrobat
Clipboard
Email
File
PageManager
Photo Edit
Acrobat Reader
Internet Expl.
From the desktop, click Cancel Scan.
From the control panel, press .
From the desktop, when the Internet Connect Wizard screen appears, click Cancel.
From the desktop, when the Save as screen appears, click Cancel.
From the desktop, when the “Save as” screen appears, click Cancel.
From the desktop, when a screen appears, click Cancel Scan.
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
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Destination To cancel
MS Paint
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
MS PowerPoint
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
MS Word
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
Notepad
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
PaintShop Pro
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
WordPad
• From the control panel, press .
• From the desktop, when a screen appears, click Cancel Scan.
Customizing scan settings using the computer
1 From the desktop, double-click the Productivity Studio icon.
2 Click Scan.
3 Click Custom Settings.
4 Change the settings as needed.
Setting Options
Color Depth Select Color, Grey, or Black and White.
Scan Resolution (Dots Per Inch) Select a scan resolution value from the drop-down list.
Size
• You can auto-crop the scanned item. Move the slider to the desired
setting.
• You can select the area to be scanned. From the drop-down list, select
a paper source.
Select area to be scanned Select the area to be scanned by choosing a paper size from the drop-down
list.
Convert the image to text with OCR Convert an image to text.
Always use these settings when
scanning
Make your selections permanent by selecting the check box.
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Understanding the Scan menu
To use the Scan menu:
1 From the control panel, press Scan Mode.
The scan default screen appears.
2 Press or repeatedly until the scan destination you want appears.
3 If you do not want to change a setting, press Start Color or Start Black.
4 If you want to change a setting, press .
5 Press or repeatedly until the menu item you want appears, and then press .
6 Press or repeatedly until the submenu item or the setting you want appears, and then press .
Note: Pressing
selects a setting. An * appears next to the selected setting.
7 To go into additional submenus and settings, repeat pressing or repeatedly until the submenu item or the
setting you want appears, and then press
.
8 If needed, press repeatedly to return to the previous menus and make other setting selections.
9 Press Start Color or Start Black.
Use this To
Quality* Adjust the quality of a scan.
Original Size* Specify the size of the original document.
Tools
• Maintenance
– View ink levels.
– Clean cartridges.
– Align cartridges.
– Print a test page.
• Device Setup—Customize printer setup settings.
• Defaults—Customize printer settings.
* Temporary setting. For information on saving temporary and other settings, see the related topic, “Saving
Settings.”
Scanning to a computer over a network
1 Make sure:
• The printer is connected to the network through a print server, and the printer, the print server, and the
computer receiving the scan are on.
• The printer is configured to scan over a network (Direct IP Printing).
2 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
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74
3 From the control panel, press Scan Mode.
4 Press or repeatedly until the computer to which you want to scan is highlighted.
5 If you set a PIN during network setup, enter it using the numeric keypad, and press .
6 Press or repeatedly until the scan destination you want appears.
7 Press Start Color or Start Black.
Saving a scanned image on the computer
1 Load an original document facedown on the scanner glass.
2 Close the top cover.
3 From the desktop, double-click the Productivity Studio icon.
4 Click Scan.
5 Select the Photo, Several Photos, or Document option.
6 Click Start.
7 From the Save or Edit screen menu bar, click Save.
8 To save to another folder, click Browse, and select a folder. Click OK.
9 To rename the file, enter the name in the File Name area. To assign the name as a prefix to all of your photos,
select the “Start all photos with File Name” check box.
10 To save the photo as another file type, select the file type from the File Type drop-down list.
11 To select a date for the photo, click the drop-down list, and select a date from the calendar.
12 Click Save.
Changing the Productivity Studio scan settings
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
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75
3 Click Scan Settings.
• Select Always use simple scan settings to use the default scan settings.
• Select Always start scanning with the settings below to customize the remaining scan settings.
• From the Color Depth: area, select the color depth from the drop-down list.
• From the Scan Resolution (Dots per inch): area, select the resolution value from the drop-down list.
• Click Auto-crop the scanned item to use the slider to select your cropped value.
• Click Select area to be scanned to select the value from the drop-down list.
• Click Convert images to text with OCR to convert images to text.
4 Click OK.
Adding a file to an e-mail message
1 From the desktop, double-click the Productivity Studio icon.
2 Under Document Management, click Work with Documents and Photos.
3 Click Add, and select Add File On My Computer.
4 Open the folder where the file is stored. The thumbnail is displayed in the list of files to be sent.
5 Click Open to select a file.
6 From Work with Documents and Photos, select the file that you want to add.
7 Click E-mail to create an e-mail message with your scanned image(s) attached.
Adding a new scanned image to an e-mail message
1 From the desktop, double-click the Productivity Studio icon.
2 Place the image facedown on the scanner glass, and close the top cover.
3 Click E-mail.
4 Click Start. The image is scanned.
5 From the Send Quality and Speed area of the screen, select the image size.
6 Click Create E-mail to create an e-mail message with your scanned image(s) attached.
Scanning documents or images for e-mailing
You can e-mail attached images using your default e-mail application.
1 Load an original document facedown into the ADF or on the scanner glass.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
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76
2 From the desktop, double-click the Productivity Studio icon.
3 Click E-mail.
4 Select the Photo, Several Photos, or Document option.
5 Click Start.
6 If you are scanning a photo, select the Photo Size from the Send Quality and Speed area.
7 Click Create E-mail to have your images attached to an e-mail message.
Changing the Productivity Studio e-mail screen preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click E-mail Screen.
• Click Remember my last selection to use the photo size you selected in your most recent e-mail message.
• Click Original Size (Good for Printing) to send photo attachments at their original size.
• Click Reduced to: 1024 x 768 (Good for Full-screen Viewing) to send photo attachments at 1024 x 768 pixels.
• Click Reduced to: 640 x 480 (Good for Quick Viewing) to send photo attachments at 640 x 480 pixels.
4 Click OK.
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77
Maintaining the printer
Replacing print cartridges
Installing print cartridges
1 Open the printer, and then press down on the print cartridge carrier levers.
2 Remove the used print cartridge or cartridges.
3 If you are installing a new color print cartridge, remove the tape from the back and bottom of the color cartridge,
insert the cartridge in the right carrier, and then close the color cartridge carrier lid.
Warning—Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the
bottom of the cartridge.
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78
4 If you are installing a black print cartridge, remove the tape from the back and bottom of the black cartridge,
insert the cartridge in the left carrier, and then close the black cartridge carrier lid.
Warning—Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the
bottom of the cartridge.
5 Close the printer, making sure to keep your hands out from underneath the scanner unit.
Removing a used print cartridge
1 Make sure the printer is on.
2 Lift the scanner unit.
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79
The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
3 Press down on the cartridge carrier lever to raise the cartridge carrier lid.
4 Remove the used print cartridge.
Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge.
Refilling print cartridges
The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend
use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. For best
results, use Lexmark supplies.
Using genuine Lexmark print cartridges
Lexmark printers, print cartridges, and photo paper are designed to perform together for superior print quality.
If you receive an Out of Original Lexmark Ink message, the original Lexmark ink in the indicated cartridge
(s) has been depleted.
If you believe you purchased a new, genuine Lexmark print cartridge, but the Out of Original Lexmark
Ink message appears:
1 Click Learn More on the message.
2 Click Report a non-Lexmark print cartridge.
To prevent the message from appearing again for the indicated cartridge(s):
• Replace your cartridge(s) with new Lexmark print cartridge(s).
• If you are printing from a computer, click Learn more on the message, select the check box, and click Close.
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80
• If you are using the printer without a computer, press Cancel.
Lexmark's warranty does not cover damage caused by non-Lexmark ink or print cartridges.
Aligning print cartridges
1 Load plain or heavyweight matte paper.
2 From the control panel, press Copy Mode.
3 Press .
4 Press or repeatedly until Tools appears.
5 Press .
6 Press or repeatedly until Maintenance appears.
7 Press .
8 Press or repeatedly until Align Cartridges appears
9 Press .
An alignment page prints.
If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved,
clean the print cartridge nozzles.
Cleaning the print cartridge nozzles
1 Load plain paper.
2 Press Copy Mode.
3 Press .
4 Press or repeatedly until Tools appears.
5 Press .
6 Press or repeatedly until Maintenance appears.
7 Press .
8 Press or repeatedly until Clean Cartridges appears.
9 Press .
A page prints, forcing ink through the print cartridge nozzles to clean them.
10 Print the document again to verify that the print quality has improved.
11 If print quality has not improved, try cleaning the nozzles up to two more times.
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81
Wiping the print cartridge nozzles and contacts
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water, and place the cloth on a flat surface.
3 Gently hold the nozzles against the cloth for about three seconds, and then wipe in the direction shown.
4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and
then wipe in the direction shown.
5 With another clean section of the cloth, repeat step 3 and step 4.
6 Let the nozzles and contacts dry completely.
7 Reinsert the print cartridges.
8 Print the document again.
9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 81.
10 Repeat step 9 up to two more times.
11 If print quality is still not satisfactory, replace the print cartridges.
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82
Preserving the print cartridges
• Keep a new cartridge in its packaging until you are ready to install it.
• Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The
cartridges do not print correctly if left exposed for an extended period of time.
• Keep the photo cartridge in its own storage unit when not in use.
• When a photo cartridge is in use, you may store the black cartridge in the empty photo cartridge storage unit.
Cleaning the scanner glass
1 Dampen a clean, lint-free cloth with water.
2 Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock, unplug the power cord from the wall outlet
and disconnect all cables to the printer before proceeding.
2 Remove paper from the paper support and paper exit tray.
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the paper support and paper exit tray are dry before beginning a new print job.
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83
Ordering supplies
Ordering print cartridges
Lexmark X5400 Series models
Item Part number
Black cartridge 28A
Black cartridge
High yield black cartridge
Color cartridge 29A
Color cartridge
High yield color cartridge
Photo cartridge 31 Not applicable
1
Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711.
2
Licensed Return Program Cartridge
2
2
2
2
28
34
29
35
Average cartridge standard page yield is up to
Page yield values available at
www.lexmark.com/pageyields.
1
Ordering paper and other supplies
To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
Notes:
• For best results, use only Lexmark print cartridges.
• For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark
Perfectfinish
• To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the sheets to dry at least
24 hours before stacking, displaying, or storing.
TM
Photo Paper.
Item Part Number
USB cable 1021294
For more information, go to www.lexmark.com.
Paper Paper size
Lexmark Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
Note: Availability may vary by country or region.
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84
Paper Paper size
Lexmark PerfectFinish Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
• L
Note: Availability may vary by country or region.
For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or
region, go to www.lexmark.com.
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85
Troubleshooting
Setup Troubleshooting
Incorrect language appears on the display
These are possible solutions. Try one of the following:
CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP
After you select a language, Language appears again on the display. To change the selection:
1 Press or repeatedly until the language you want appears on the display.
2 Press to save.
SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP
1 From the control panel, press Copy Mode.
2 Press .
3 Press or repeatedly until Tools appears.
4 Press .
5 Press or repeatedly until Device Setup appears.
6 Press .
7 Press or repeatedly until Language appears.
8 Press .
9 Press or repeatedly until the language you want appears on the display.
10 Press to save.
Note: If you cannot understand the language on the display, see “Resetting the printer to factory default settings”
on page 53.
Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing .
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86
DISCONNECT AND RECONNECT THE POWER CORD
1 Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
3 Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the light is not on, press .
Software does not install
These are possible solutions. Try one or more of the following:
CHECK YOUR OPERATING SYSTEM
The following operating systems are supported: Windows Vista, Windows XP and Windows 2000 with Service Pack
3 or later.
CHECK YOUR SYSTEM REQUIREMENTS
Check that your computer meets the minimum system requirements listed on the printer box.
CHECK USB CONNECTION
If the printer is connected to the computer through a USB cable:
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
RECONNECT POWER SUPPLY
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
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87
DISABLE ANTI-VIRUS PROGRAMS
1 Close all open software applications.
2 Disable any anti-virus programs.
3 Double-click the My Computer icon.
In Windows XP, click Start to access the My Computer icon.
4 Double-click the CD–ROM drive icon.
5 If necessary, double-click setup.exe.
6 Follow the instructions on the computer screen to install the software.
Note: You may enable the anti-virus programs again after the software is successfully installed.
UNINSTALL AND REINSTALL SOFTWARE
Uninstall the printer software, and then reinstall it.
Page does not print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 122.
CHECK POWER
If the light is not on, see “Power button is not lit” on page 86.
RELOAD PAPER
Remove and then load paper.
CHECK INK
Check the ink levels, and install new print cartridges if necessary.
CHECK CARTRIDGES
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1
2
3 Reinsert the cartridges.
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88
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
1 Click:
• In Windows Vista: Control Panel Printers (under Hardware and Sound).
• In Windows XP: Start Printers and Faxes.
• In Windows 2000: Start Settings Printers.
2 Double-click the printer queue device.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
RECONNECT POWER SUPPLY
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
REMOVING AND REINSTALLING THE SOFTWARE
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 90.
Solving printer communication problems
The printer and the computer cannot exchange data. You must establish bidirectional communication between the
printer and the computer. For more information, see “Bidirectional communication is not established” on
page 109.
Understanding Warning levels
• A green check indicates system requirements were met.
• A yellow question mark indicates system requirements were not met. Most major functions will work, but you
may experience some performance impact.
• A red question mark indicates system requirements were not met. Most major functions may not work.
• A red X indicates system requirements were not met. Installation will not continue.
For proper installation, make sure the computer supports all system requirements. System requirements are located
on the printer box.
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89
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1 In Windows Vista, click . In Windows XP or earlier, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Select Uninstall.
4 Follow the instructions on the computer screen to remove the printer software.
5 Restart the computer before reinstalling the printer software.
6 Click Cancel on all New Hardware Found screens.
7 Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and
then type D:\setup, where D is the letter of your CD-ROM drive.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1 In all countries or regions except the United States, select your country or region.
2 Click the links for drivers or downloads.
3 Select your printer family.
4 Select your printer model.
5 Select your operating system.
6 Select the file you want to download, and then follow the directions on the computer screen.
Enabling the USB port
To confirm that the USB port is enabled on the computer:
1 In Windows Vista, click Control Panel.
In Windows XP, click Start Control Panel.
In Windows 2000, click Start Settings Control Panel.
2 If you are using Windows Vista, click the System and Maintenance icon, and then click Device Manager.
If you are using Windows XP or Windows 2000:
a Click Performance and Maintenance, and then click the System icon.
b Click the Hardware tab.
c Click Device Manager.
3 Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, the USB port is enabled.
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90
Did you find the problem?
Yes No
If USB Host Controller and USB Root Hub are not listed,
the USB port is not enabled. For more information, see
the computer documentation.
Contact the Customer Support Center.
1 Click Programs or All Programs Lexmark X5400
Series.
2 Click Solution Center.
3 Click the Contact Information tab.
Print troubleshooting
Improving print quality
These are possible solutions. Try one or more of the following:
CHECK PAPER
• Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best
results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo
Paper. Your print cartridges are not compatible with this type of paper.
• Use a paper that is a heavier weight or bright white.
SELECT A HIGHER PRINT QUALITY
1 Depending on your print job, press Copy Mode, Scan Mode, or Photo Card.
2 Press .
3 Press or repeatedly until Quality appears.
4 Press .
5 Press or repeatedly until the quality you want appears.
6 Press .
CHECK PRINT CARTRIDGES
If the document still does not have the print quality you want, follow these steps:
1 Align the print cartridges. For more information, see “Aligning print cartridges” on page 81. If print quality has
not improved, continue to the next step.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on
page 81. If print quality has not improved, continue to the next step.
3 Install the print cartridges. For more information, see “Installing print cartridges” on page 78.
4 Wipe the print nozzles and contacts. For more information, see “Wiping the p rint cartridge nozzles and contacts”
on page 82.
If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering supplies”
on page 84.
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91
Poor text and graphic quality
• Blank pages
• Dark print
• Faded print
• Incorrect colors
• Light and dark bands in print
These are possible solutions. Try one or more of the following:
• Skewed lines
• Smudges
• Streaks
• White lines in print
CHECK INK
Check the ink levels, and install new print cartridges if necessary.
REMOVE SHEETS AS THEY ARE PRINTED
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow
it to dry:
• Documents with graphics or images
• Photo paper
• Heavyweight matte or glossy paper
• Transparencies
• Labels
• Envelopes
• Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
USE A DIFFERENT BRAND OF PAPER
Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other
high-quality images, for best results use Lexmark photo papers.
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
REMOVING AND REINSTALLING THE SOFTWARE
Software may not be installed correctly.
Poor quality at the edges of the page
These are possible solutions. Try one or more of the following:
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92
CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter-size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)
SELECT THE BORDERLESS PRINT FEATURE
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print Layout.
4 Click Borderless.
MAKE SURE YOU USE PHOTO PAPER
Borderless printing requires photo paper. Small margins are printed when you select the Borderless feature when
you are printing on plain paper.
MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Paper Setup.
4 Check the paper size.
CLEAN PRINT CARTRIDGE NOZZLES
For more information, see “Cleaning the print cartridge nozzles” on page 81.
Print speed is slow
These are possible solutions. Try one or more of the following:
MAXIMIZE COMPUTER PROCESSING SPEED
• Close all applications not in use.
• Minimize the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.
ADD MEMORY
Consider purchasing more RAM.
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93
SELECT A LOWER PRINT QUALITY
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Quality/Copies.
4 From the Quality/Speed area, select a lower print quality.
REMOVE AND REINSTALL THE SOFTWARE
It is sometimes helpful to remove the existing printer software and reinstall it.
CHECK PAPER LOADING
• Load a smaller amount of paper into the printer. You may be using a thicker type of paper.
• Make sure you are loading the correct type of media.
See “Loading paper” on page 37 and its related topics for information about:
• Maximum loading amounts per paper type
• Specific loading instructions for supported paper and specialty media
Partial document or photo prints
These are possible solutions. Try one or more of the following:
CHECK DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK PAPER SIZE
Make sure the paper size being used matches the document or photo size you selected.
Photo smudges
To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet
individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or
storing.
Checking the print cartridges
RE THE PRINT CARTRIDGES PROPERLY INSTALLED?
A
For more information, see “Replacing print cartridges” on page 78.
ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES?
Lift the scanner unit. Press down on the cartridge carrier latches to raise the cartridge carrier lids.
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94
ARE THE CARTRIDGES LOW ON INK?
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more
information, see “Replacing print cartridges” on page 78.
For cartridge-ordering information, see “Ordering supplies” on page 84.
Ink levels seem incorrect
These are possible solutions. Try one or more of the following:
ARE YOU PRINTING GRAPHICS OR PHOTOS?
When you print documents with a large number of graphics, or with the Photo Quality/Speed setting, the printer
uses more ink. The type of documents you print and the print quality you select affect the amount of ink the printer
uses.
ARE YOU PRINTING A LARGE FILE?
The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at
the beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are
printing a large file.
Ink levels seem to go down too quickly
These are possible solutions. Try one or more of the following:
ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS?
Because photos and graphics require more ink than text documents, ink usage increases when you print photos
or graphics.
ARE YOU PRINTING WITH THE BEST QUALITY/SPEED SETTING?
To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper. All other paper
types print best at a lower Quality/Speed setting. Use the Quick Print or Normal setting to print most text
documents.
A blank or incorrect page prints
EMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES
R
Lift the scanner unit, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and
tape are removed from the print nozzles located on the bottom of the cartridges.
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MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED
With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge,
make sure it is properly installed in the right carrier. If you are using a black or photo cartridge, make sure it is
properly installed in the left carrier.
CHECK THE USB CONNECTION
1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the USB symbol. Plug the long, flat end of the USB cable into this port.
2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3 Check that the USB cable is not damaged and that the light is on.
CLOSE OTHER OPEN FILES BEFORE PRINTING
Before sending a file to print, close all other open files in the program you are using. The printer prints a blank page
when too many files are open in the same program.
Characters on printout are missing or unexpected
These are possible solutions. Try one or more of the following:
MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM
Most programs do not print a stretched or resized font.
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed
to be printed; make sure the font is a TrueType font. See the program documentation for more information.
MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER
Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that
created the document to fix these problems, and then save the changes for the next time you print.
Colors on printout are faded or differ from colors on the screen
Check the following. When you think you have solved the problem, test the solution by sending a document to print.
ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT?
You may need to adjust the color and print speed.
ARE THE PRINT CARTRIDGES LOW ON INK?
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
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2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
Copied item does not match the original item
S THE ORIGINAL DOCUMENT LOADED CORRECTLY ON THE SCANNER GLASS?
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• Make sure the original document is placed in the upper left corner of the scanner glass.
• Place the item you want to copy facedown on the scanner glass.
• Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner
glass.
Glossy photo paper or transparencies stick together
D
O PHOTOS OR TRANSPARENCIES DRY AND STICK TOGETHER ON THE PAPER EXIT TRAY?
Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before
stacking. Because transparencies and photo papers do not absorb ink, the ink on the surface of the paper or
transparency takes longer to dry than most printouts.
ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER?
For information on ordering supplies, see “Choosing compatible specialty paper types” on page 48.
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Page prints with different fonts
AKE SURE THE CORRECT PRINTER IS SELECTED
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When printing from an application, make sure the selected printer is the correct printer you want to use to print
your job.
It is useful to have the default printer set to be the printer you use most often for printing.
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed
to be printed; make sure the font is a TrueType font. See the program documentation for more information.
MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM
Most programs do not print a stretched or resized font.
Print is too dark or smudged
These are possible solutions. Try one or more of the following:
MAKE SURE THE INK IS DRY BEFORE HANDLING THE PAPER
Remove the paper as it exits, and let the ink dry before handling.
MAKE SURE THE QUALITY/SPEED SETTING IS APPROPRIATE FOR THE PAPER TYPE LOADED IN
PRINTER
THE
The Photo Quality/Speed setting may cause smearing if used with plain paper. If you are using plain paper, try
using the Normal setting.
MAKE SURE THE PRINT CARTRIDGE NOZZLES ARE CLEAN
You may need to clean the print cartridge nozzles.
Printed characters are improperly formed or are not aligned correctly
AVE YOU ADDED SPACES AT THE LEFT MARGIN?
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If the print is not aligned correctly, make sure you have not added spaces by pressing Enter or the spacebar (hardcoded spaces).
DO YOU NEED TO ALIGN THE PRINT CARTRIDGES?
The cartridges may be out of alignment.
1 Do one of the following:
• In Windows Vista, click Control Panel.
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• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 Click the Maintenance tab.
5 Click Align to fix blurry edges.
ARE THE PRINT CARTRIDGES CLEAN?
You may need to clean the print cartridge nozzles.
Printouts have alternating bands of light and dark print
If the printer pauses frequently during a print job and prints pages with alternating bands of light and dark print, it
is printing data faster than the computer can send it. Banded printing occurs when the printer pauses frequently.
You may need to change the printer software settings, or the problem may be that the printer and the computer are
not able to communicate properly.
ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA?
Check the printer status:
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 If the Printer Status is:
• Cannot Communicate, the problem could be hardware or printer software settings.
• Ready or Busy Printing, the problem may be with the printer software settings.
Transparencies or photos contain white lines
DJUST THE QUALITY/SPEED SETTINGS
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1 With a document or photo open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select:
• Photo when printing photos
• Normal when printing transparencies
CHECK THE PROGRAM SETTINGS
Use a different fill pattern in the program. For more information, see the program documentation.
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PERFORM MAINTENANCE ON THE PRINT CATRIDGES
You may need to clean the print cartridge nozzles.
Vertical straight lines are not smooth
DJUST THE QUALITY/SPEED SETTINGS
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1 With a document or photo open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select:
• Photo when printing photos
• Normal when printing transparencies
ALIGN THE PRINT CARTRIDGES
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center.
4 Click the Maintenance tab.
5 Click Align to fix blurry edges.
White lines appear in graphics or solid black areas
DJUST THE QUALITY/SPEED SETTINGS
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• For excellent print quality and reduced print speed, select Photo.
• For good print quality and average print speed, select Normal.
• For reduced print quality and faster print speed, select Quick Print.
ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT
Use a different fill pattern in the program. For more information, see the program documentation.
PERFORM MAINTENANCE ON THE PRINT CATRIDGES
You may need to clean the print cartridge nozzles.
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