Lexmark X5410, X5435, X5450, X5470, X5490 Guide

...
X5400 Series Fax Guide
January 2008 www.lexmark.com

Contents

Introduction........................................................................................5
Finding information about the printer...........................................................................................................................5
Understanding the parts of the printer........................................7
Understanding the parts of the printer..........................................................................................................................7
Fax Setup.............................................................................................9
Getting the printer ready to fax........................................................................................................................................9
Using an RJ11 adapter .....................................................................................................................................................................9
Connecting to an answering machine .................................................................................................................................... 13
Connecting directly to a telephone wall jack ....................................................................................................................... 14
Connecting directly to a telephone wall jack in Germany............................................................................................... 14
Connecting to a computer with a modem............................................................................................................................ 16
Setting up to fax while behind a PBX ...................................................................................................................................... 18
Using Fax............................................................................................19
Loading original documents on the scanner glass.................................................................................................19
Loading original documents into the Automatic Document Feeder...............................................................20
Sending a fax.........................................................................................................................................................................22
Entering a fax number .................................................................................................................................................................. 22
Sending a fax using the software.............................................................................................................................................. 23
Sending a fax using the control panel .................................................................................................................................... 23
Sending a fax while listening to a call (On Hook Dial)....................................................................................................... 24
Sending a broadcast fax at a scheduled time....................................................................................................................... 24
Receiving a fax......................................................................................................................................................................25
Receiving a fax manually.............................................................................................................................................................. 25
Setting a fax manual answer code............................................................................................................................................ 25
Using Caller ID from the control panel ................................................................................................................................... 25
Using Caller ID from the software............................................................................................................................................. 26
Receiving a fax with an answering machine......................................................................................................................... 26
Forwarding faxes.................................................................................................................................................................27
Using the Phone Book.......................................................................................................................................................28
Using the control panel Phone Book....................................................................................................................................... 28
Using the computer Phone Book.............................................................................................................................................. 28
Customizing fax settings...................................................................................................................................................29
Contents
2
Customizing settings using the Fax Setup Utility ............................................................................................................... 29
Understanding the Fax menu .................................................................................................................................................... 31
Setting up a fax header................................................................................................................................................................. 32
Setting up a fax footer .................................................................................................................................................................. 33
Blocking junk faxes......................................................................................................................................................................... 34
Blocking unwanted changes to fax settings ......................................................................................................................... 35
Using the Fax Solutions Software ............................................................................................................................................. 35
Setting up a dialing prefix ........................................................................................................................................................... 36
Setting the distinctive ring .......................................................................................................................................................... 36
Setting the number of rings before receiving a fax automatically ............................................................................... 37
Setting up Speed Dial.................................................................................................................................................................... 37
Printing fax activity reports..............................................................................................................................................38
Ordering Cartridges.........................................................................39
Ordering print cartridges..................................................................................................................................................39
Troubleshooting...............................................................................40
Setup Troubleshooting.....................................................................................................................................................40
Incorrect language appears on the display........................................................................................................................... 40
Power button is not lit .................................................................................................................................................................. 40
Software does not install.............................................................................................................................................................. 41
Removing and reinstalling the software ................................................................................................................................ 42
Fax troubleshooting...........................................................................................................................................................43
Can send but not receive faxes.................................................................................................................................................. 45
Can receive but not send faxes.................................................................................................................................................. 46
Printer receives a blank fax.......................................................................................................................................................... 47
Received fax has poor print quality.......................................................................................................................................... 47
Caller ID information is not displayed ..................................................................................................................................... 47
Fax Error ............................................................................................................................................................................................. 48
Fax Mode Unsupported................................................................................................................................................................ 48
Remote Fax Error............................................................................................................................................................................. 48
Phone Line Busy .............................................................................................................................................................................. 49
Phone Line Error.............................................................................................................................................................................. 50
Notices................................................................................................51
Product information...........................................................................................................................................................51
Edition notice........................................................................................................................................................................51
Contents
3 4

Introduction

CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.

Finding information about the printer

Publications
See the For
Quick Setup sheet Initial setup instructions that came with the printer.
Printed Getting Started guide Additional setup instructions that came with the printer.
Note: Not all products come with printed publications.
Electronic User's Guide Complete instructions for using the printer. The electronic version installs
automatically with the printer software.
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
Call us at
US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM EST),
Saturday (Noon–6:00 PM EST)
Canada: 1-800-539-6275
Support in English: Monday–Friday
(8:00 AM–11:00 PM EST), Saturday (Noon– 6:00 PM EST)
Support in French: Monday–Friday
(9:00 AM–7:00 PM EST)
Mexico: 01-800-253-9627
Monday–Friday (8:00 AM–8:00 PM EST)
Note: Support numbers and times may change without notice. For the most recent telephone numbers available, see the printed warranty statement that came with your printer.
Telephone numbers and support hours vary by country or region.
Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.
Note: For additional information about contacting Lexmark, see the printed warranty that came with your printer.
Introduction
5
Description Where to find (North America) Where to find (rest of world)
E-mail support
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT. 2 Click Technical Support. 3 Select your printer family. 4 Select your printer model. 5 From the Support Tools section, click e-Mail
Support.
E-mail support varies by country or region, and may not be available in some instances.
Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.
Note: For additional information about contacting Lexmark, see the printed warranty that came with your printer.
6 Complete the form, and then click Submit
Request.
Limited Warranty
Description Where to find (USA) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase.
To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com.
1 Click CUSTOMER SUPPORT. 2 Click Warranty Information. 3 From the Statement of Limited
Warranty section, click Inkjet & All-In-One Printers.
Warranty information varies by country or region. See the printed warranty that came with your printer.
4 Scroll through the Web page to view the
warranty.
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact customer support so that they may serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Introduction
6

Understanding the parts of the printer

Understanding the parts of the printer

Use the To
PictBridge port Connect a PictBridge-enabled digital camera or a flash drive to
1
the printer.
Memory card slots Insert a memory card.
2
Control panel Operate the printer.
3
4 Paper exit tray Hold paper as it exits.
Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF.
5
6 Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size
documents.
Automatic Document Feeder (ADF) exit tray Hold paper as it exits the ADF.
7
8 Paper guide Keep paper straight when feeding.
Paper support Load paper.
9
10 Automatic Document Feeder (ADF) paper stop
Stop paper as it exits the ADF.
Support A4- and legal-size paper as it exits the ADF.
Scanner glass Copy, scan, fax, or remove an item.
11
Top cover Access the scanner glass.
12
Understanding the parts of the printer
7
Use the To
1 Scanner unit Access the print cartridges.
Print cartridge carrier Install, replace, or remove a print cartridge.
2
3 USB port Connect the printer to a computer using a USB cable.
EXT port C on n e c t a d d i ti o n al d e vi c e s , s u c h a s a da t a / fa x m od e m , te l e ph o n e, o r a ns w e ri n g ma c h i ne
4
to the printer.
Note: Remove the plug to access the port.
LINE port Connect the printer to an active telephone line to send and receive faxes. The printer
5
must be connected to this telephone line to receive incoming fax calls.
Note: Do not connect additional devices to the LINE port, and do not connect a DSL (digital subscriber line), ISDN (integrated services digital network), or cable modem to the printer.
6 Power supply with port Connect the printer to a power source.
Understanding the parts of the printer
8

Fax Setup

Getting the printer ready to fax

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Using an RJ11 adapter

Country/region
United Kingdom
Ireland
Finland
Norway
Denmark
To connect your printer to an answering machine or other telecommunications equipment, use the telephone line adapter included in the box with the printer.
1 Connect one end of the telephone cord into the Line port of the printer.
2 Connect the adapter to the telephone line that came with the printer.
Italy
Sweden
Netherlands
France
Portugal
Note: The UK adapter is shown. Your adapter may look different, but it will fit the telephone outlet used in your location.
3 Connect the telephone line of your chosen telecommunications equipment to the left outlet of the adapter.
Fax Setup
9
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment:
1 Remove the plug from the EXT port on the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the
adapter, as shown, will not function properly.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Country/region
Saudi Arabia
United Arab Emirates
Egypt
Bulgaria
Czech Republic
Belgium
Australia
South Africa
Israel
Hungary
Poland
Romania
Russia
Slovenia
Spain
Turkey
Greece
Fax Setup
10
To connect an answering machine or other telecommunications equipment to the printer:
1 Remove the plug from the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by
the adapter, as shown, will not function properly.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Country/region
Germany
Austria
Switzerland
Fax Setup
11
There is a plug installed in the EXT port of the printer. This plug is necessary for the proper functioning of the printer.
Note: Do n ot r emo ve t he p lug . If you remo ve it, ot her tele com mun ica tio ns d evi ces in y our hom e (s uch as teleph one s or answering machines) may not work.

Choosing a fax connection

You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. If problems occur, see “Setup Troubleshooting” on page 40.
Note: The printer is an analog device that works best when directly connected to the wall jack. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter) is required.
You do not need to attach the printer to a computer, but you do need to connect it to a telephone line to send and receive faxes.
You can connect the printer to other equipment. See the following table to determine the best way to set up the printer.
Equipment Benefits See this section
The printer
A telephone cord
The printer
A telephone
Two telephone cords
The printer
A telephone
Send and receive faxes without using a computer.
Use the fax line as a normal telephone line.
Send and receive faxes without using a
computer.
Receive both incoming voice messages and faxes.
“Connecting directly to a telephone wall jack” on page 14
“Connecting to a telephone” on page 17
“Connecting to an answering machine” on page 13
An answering machine
Three telephone cords
The printer
A telephone
A computer modem
Three telephone cords
Send faxes using the computer or the printer. “Connecting to a computer with a
modem” on page 16
Fax Setup
12

Connecting to an answering machine

Connect an answering machine to the printer to receive both incoming voice messages and faxes.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see the related topic, “Using an RJ11 adapter.”
1 Make sure you have the following:
A telephone
An answering machine
Three telephone cords
A telephone wall jack
2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall
jack.
3 Remove the protective plug from the EXT port of the printer.
4 Connect a second telephone cord from the telephone to the answering machine.
Fax Setup
13
5 Connect a third telephone cord from the answering machine to the EXT port of the printer.

Connecting directly to a telephone wall jack

Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
1 Make sure you have a telephone cord and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into an active telephone wall jack.

Connecting directly to a telephone wall jack in Germany

Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
1 Make sure you have a telephone cord (provided with the product) and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
Fax Setup
14
3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack.
4 If you would like to use the same line for both fax and telephone communication, connect a second telephone
line (not provided) between the telephone and the F slot of an active telephone wall jack.
5 If you would like to use the same line for recording messages on your answering machine, connect a second
telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
Fax Setup
15

Connecting to a computer with a modem

Connect the printer to a computer with a modem to send faxes from the software application.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see the related topic, “Using an RJ11 adapter.”
1 Make sure you have the following:
A telephone
A computer with a modem
Two telephone cords
A telephone wall jack
2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack.
3 Remove the protective plug from the EXT port of the printer.
4 Connect a second telephone cord from the computer modem to the EXT port of the printer.
Fax Setup
16
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