Lexmark X502N, X500N User Manual
X500n, X502n
User's Guide
April 2007 www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
Contents
Safety information.........................................................................................................9
Learning about the printer..........................................................................................10
Configured models............................................................................................................................10
Understanding the control panel.......................................................................................................13
Getting the printer ready to fax..........................................................................................................16
Choosing a fax connection .........................................................................................................................16
Using an RJ11 adapter...............................................................................................................................16
Connecting directly to a telephone wall jack...............................................................................................19
Connecting directly to a telephone wall jack in Germany........................................................................... 20
Connecting to a telephone.......................................................................................................................... 21
Connecting to an answering machine ........................................................................................................22
Connecting to a computer with a modem...................................................................................................24
Setting the outgoing fax name and number................................................................................................25
Setting the date .......................................................................................................................................... 25
Setting the time........................................................................................................................................... 26
Installing options.........................................................................................................27
Installing a 530-sheet drawer............................................................................................................27
Securing the 530-sheet drawer to the printer....................................................................................28
Attaching cables................................................................................................................................29
Loading paper and specialty media...........................................................................31
Loading trays.....................................................................................................................................31
Converting the standard tray to a legal-size tray...............................................................................34
Setting the Paper Type......................................................................................................................37
Setting up the standard exit bin.........................................................................................................37
Linking trays......................................................................................................................................38
Paper and specialty media guide...............................................................................39
Paper guidelines................................................................................................................................39
Paper characteristics..................................................................................................................................39
Unacceptable paper ................................................................................................................................... 40
Selecting paper........................................................................................................................................... 40
Selecting preprinted forms and letterhead..................................................................................................40
Using letterhead................................................................................................................................40
Using transparencies.........................................................................................................................41
Using envelopes................................................................................................................................41
Using labels.......................................................................................................................................42
Using card stock................................................................................................................................43
3
Storing paper.....................................................................................................................................43
Supported paper sizes, types, and weights.......................................................................................44
Supported paper sizes................................................................................................................................44
Supported paper types ...............................................................................................................................45
Supported paper weights............................................................................................................................46
Paper capacities.........................................................................................................................................46
Printing.........................................................................................................................48
Installing printer software...................................................................................................................48
Printing a document from Windows...................................................................................................48
Printing a document from a Macintosh computer..............................................................................48
Printing the configuration page..........................................................................................................48
Printing the demo page.....................................................................................................................49
Canceling a print job..........................................................................................................................49
Canceling a print job from the control panel............................................................................................... 49
Canceling a print job from the Windows taskbar ........................................................................................49
Canceling a print job from the Windows desktop .......................................................................................49
Canceling a print job from Mac OS 9..........................................................................................................49
Canceling a print job from Mac OS X ......................................................................................................... 50
Copying.........................................................................................................................51
Making a copy...................................................................................................................................51
Customizing copy settings.................................................................................................................51
Selecting a paper tray for copies................................................................................................................ 51
Selecting a paper size for copies................................................................................................................ 52
Reducing or enlarging copies..................................................................................................................... 52
Copying multiple pages onto a single sheet...............................................................................................53
Adjusting copy quality.................................................................................................................................53
Making a copy lighter or darker .................................................................................................................. 53
Collating copies .......................................................................................................................................... 54
Canceling a copy job.........................................................................................................................54
Scanning.......................................................................................................................55
Scanning a document using the computer........................................................................................55
Scanning documents directly to other applications...........................................................................56
Scanning text for editing....................................................................................................................56
Customizing scan settings using the computer.................................................................................56
Scanning clear images from magazines or newspapers...................................................................58
Scanning to a computer over the network.........................................................................................58
Setting up the scan directory.............................................................................................................59
Searching the scan directory.............................................................................................................59
Canceling a scan job.........................................................................................................................59
Customizing scan settings from the control panel.............................................................................59
4
Changing the Document Size setting ......................................................................................................... 59
Adjusting the scan resolution......................................................................................................................59
Making a scanned image lighter or darker ................................................................................................. 60
Faxing...........................................................................................................................61
Sending a fax.....................................................................................................................................61
Sending a fax using the ADF...................................................................................................................... 61
Sending a fax using the scanner glass....................................................................................................... 62
Sending a broadcast fax............................................................................................................................. 62
Canceling a broadcast fax.......................................................................................................................... 62
Sending a fax while listening to a call (On Hook Dial)................................................................................ 63
Sending a fax at the end of a conversation ................................................................................................63
Canceling a fax job.....................................................................................................................................63
Receiving a fax..................................................................................................................................64
Understanding the fax receive modes........................................................................................................64
Setting the fax receive mode...................................................................................................................... 64
Receiving a fax at the end of a conversation..............................................................................................64
Receiving a fax from an extension telephone............................................................................................. 65
Adjusting fax activity report settings..................................................................................................65
Printing fax activity reports................................................................................................................65
Setting up Quick Dial numbers..........................................................................................................65
Printing the Quick Dial list..................................................................................................................66
Setting up Speed Dial numbers.........................................................................................................66
Printing the Speed Dial list................................................................................................................66
Understanding the dialing options.....................................................................................................67
Customizing dial settings...................................................................................................................67
Setting the dialing mode............................................................................................................................. 67
Adjusting the volume ..................................................................................................................................67
Setting the number of rings before receiving a fax automatically............................................................... 68
Setting up to fax while behind a PBX ......................................................................................................... 68
Customizing fax settings....................................................................................................................69
Making a fax lighter or darker..................................................................................................................... 69
Changing the fax resolution........................................................................................................................69
Setting up real time fax transmission.......................................................................................................... 70
Selecting a paper tray for incoming faxes .................................................................................................. 70
Reducing the print size of an incoming fax.................................................................................................70
Clearing jams...............................................................................................................71
Avoiding jams....................................................................................................................................71
Understanding jam messages and locations.....................................................................................71
Clearing Tray 1 jams.........................................................................................................................73
Clearing Tray 2 jams.........................................................................................................................75
Clearing jams behind the rear door...................................................................................................76
5
Paper jam in the ADF........................................................................................................................77
Understanding printer menus.....................................................................................81
Menus list..........................................................................................................................................81
Copy Settings menu..........................................................................................................................81
Scan Settings menu..........................................................................................................................83
Fax Settings menu.............................................................................................................................84
Fax Directory menu...........................................................................................................................86
Machine Settings menu.....................................................................................................................87
Network Settings menu.....................................................................................................................90
Reports Print menu............................................................................................................................90
Admin Settings menu........................................................................................................................91
Understanding printer messages...............................................................................94
List of status and error messages.....................................................................................................94
Maintaining the printer................................................................................................99
Storing supplies.................................................................................................................................99
Conserving toner...............................................................................................................................99
Cleaning the printer...........................................................................................................................99
Cleaning the exterior of the printer .............................................................................................................99
Cleaning the scanner glass ......................................................................................................................100
Cleaning the dust-proof glass...................................................................................................................101
Ordering supplies............................................................................................................................106
Ordering toner cartridges..........................................................................................................................106
Ordering a fuser........................................................................................................................................107
Ordering a photodeveloper cartridge........................................................................................................107
Ordering a waste toner bottle ...................................................................................................................107
Moving the printer............................................................................................................................107
Before moving the printer .........................................................................................................................107
Locking the scanner ................................................................................................................................. 108
Removing the printer from the 530-sheet drawer..................................................................................... 109
Moving the printer to another location ......................................................................................................112
Setting the printer up in a new location .................................................................................................... 112
Administrative support..............................................................................................114
Locking the administrator menus.....................................................................................................114
Changing the administrator menus password.................................................................................114
Adjusting Power Saver....................................................................................................................114
Restoring factory default settings....................................................................................................115
Setting the Default mode.................................................................................................................115
Turning on Auto Clear.....................................................................................................................116
6
Using the Embedded Web Server...................................................................................................116
Troubleshooting.........................................................................................................117
Online customer support.................................................................................................................117
Checking an unresponsive printer...................................................................................................117
Solving printing problems................................................................................................................117
Multiple-language PDFs do not print ........................................................................................................ 117
Control panel display is blank................................................................................................................... 117
Jobs do not print.......................................................................................................................................117
Job takes longer than expected to print.................................................................................................... 118
Tray linking does not work........................................................................................................................118
Unexpected page breaks occur................................................................................................................ 118
Solving copy problems....................................................................................................................119
Copier does not respond ..........................................................................................................................119
Scanner unit does not close .....................................................................................................................119
Poor copy quality......................................................................................................................................119
Partial document or photo copies .............................................................................................................120
Solving scan problems....................................................................................................................121
Scanner does not respond ....................................................................................................................... 121
Scan was not successful ..........................................................................................................................121
Scanning takes too long or freezes the computer .................................................................................... 121
Poor scanned image quality ..................................................................................................................... 121
Partial document or photo scans .............................................................................................................. 122
Cannot scan from a computer ..................................................................................................................122
Solving fax problems.......................................................................................................................122
Cannot send or receive a fax.................................................................................................................... 122
Can send but not receive faxes................................................................................................................124
Can receive but not send faxes................................................................................................................125
Received fax has poor print quality ..........................................................................................................125
Solving option problems..................................................................................................................126
Option does not operate correctly or quits after it is installed................................................................... 126
Drawers .................................................................................................................................................... 126
Solving paper feed problems...........................................................................................................127
Paper frequently jams...............................................................................................................................127
Paper jam message remains after jam is cleared ....................................................................................127
Solving print quality problems..........................................................................................................127
Repeating defects..................................................................................................................................... 127
Color misregistration................................................................................................................................. 128
Light colored line, white line, or incorrectly colored line ...........................................................................128
Smeared vertical print...............................................................................................................................128
Streaked horizontal lines ..........................................................................................................................129
Streaked vertical lines .............................................................................................................................. 129
Print is too light.........................................................................................................................................130
Print irregularities...................................................................................................................................... 130
Print is too dark......................................................................................................................................... 131
7
Transparency print quality is poor ............................................................................................................131
Gray background......................................................................................................................................131
Uneven print density.................................................................................................................................132
Ghost images ........................................................................................................................................... 132
Incorrect margins......................................................................................................................................132
Skewed print.............................................................................................................................................132
Blank pages..............................................................................................................................................133
Clipped images.........................................................................................................................................133
Solid color pages......................................................................................................................................134
Paper curl ................................................................................................................................................. 134
Toner specks............................................................................................................................................134
Toner rubs off ........................................................................................................................................... 135
FAQ about color printing..................................................................................................................135
Contacting Customer Support.........................................................................................................136
Notices........................................................................................................................137
Edition notice...................................................................................................................................137
Power consumption.........................................................................................................................143
Index............................................................................................................................146
8
Safety information
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched
telephone network.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use
of other replacement parts.
CAUTION: Make sure that all external connections (such as Ethernet and telephone system connections) are
properly installed in their marked plug-in ports.
This product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may
result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting
print media to avoid the possibility of harmful emissions.
This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental
considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries
Alliance: www.eiae.org.
This symbol indicates the presence of a hot surface or component.
CAUTION: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
9
Learning about the printer
Configured models
Basic model
The following illustrations show the basic printer model.
1 Automatic Document Feeder (ADF)
2 Paper guides
3 ADF paper support
4 Scanner cover
5 Control panel
6 Paper support
7 Standard exit bin
8 Standard 250-sheet tray (Tray 1)
9 Scanner glass
10 Scanner lock
10
11 Rear hinges
12 Power switch
13 Power supply port
14 Ethernet port
15 USB port
16 EXT port
17 LINE port
11
Fully configured model
The following illustration shows the fully configured printer model. The basic model can be fully configured by adding
a 530-sheet drawer. The asterisk (*) indicates the drawer is optional.
1 Optional 530-sheet drawer (Tray 2)*
12
Understanding the control panel
Control panel item Description
Quick access panel The buttons on the quick access panel provide direct access to pre-programmed fax
1
numbers and scan destinations.
• Up to 20 entries can be stored in the Quick Dial directory for one-touch access to
fax numbers.
Note: You can set up Quick Dial entries using the control panel.
• Up to 20 entries can be stored in the One Touch Button directory for one-touch
access to e-mail addresses, FTP destinations, or computer destinations.
Note: You can set up One Touch Button entries using the Embedded Web Server.
Redial / Pause
2
• Dial the last fax number entered (redial).
• Insert a three-second pause in the number to be dialed to wait for an outside line
or get through an automated answering system.
Hook Toggle the phone line on (for manual faxing) or off (for automatic faxing).
3
Reduce / Enlarge Adjust the size of a copied document as compared to its original size (25%–400%).
4
Lighter / Darker Increase or decrease the intensity of an image when copying or scanning.
5
Copy Activate Copy mode.
6
Scan Activate Scan mode.
7
13
Control panel item Description
Fax Activate Fax mode.
8
Note: The Fax function is not available on all models.
Image quality Access the copy, scan, and fax quality options.
9
Directory Access pre-programmed fax numbers and scan destinations.
10
• Up to 50 entries can be stored in the Speed Dial directory.
• Up to 20 entries can be stored in the Scan directory.
Shift
11
Access Quick Dial numbers 11–20 by pressing the Shift button and then pressing the
Quick Dial button that corresponds to the number you want to access.
Control panel item Description
Display Shows messages describing the current state of the printer and indicating possible
12
printer problems you must resolve
Keypad In Copy mode: Enter the number of copies or prints you want to make.
13
In Fax mode:
• Enter fax numbers.
• Select letters when creating a Speed Dial list.
• Type numbers to enter or edit the date and time shown on the display.
Stop / Clear Reset the printer when performing an action, or return the printer to Ready when
14
navigating the menus.
14
Control panel item Description
Black Start Start copying or scanning in black and white.
15
Color Start Start copying or scanning in color.
16
Select Accept menu selections and settings.
17
Navigation buttons
18
• Press or to scroll through menu lists.
• When Ready appears on the display, press or to enter the menus.
Back Return to the previous menu.
19
15
Getting the printer ready to fax
The following connection methods may not be applicable in all countries or regions.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical
or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Choosing a fax connection
You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem.
Note: The printer is an analog device that works best when directly connected to the wall jack. Other devices (such
as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the
setup steps. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter)
is required.
You do not need to attach the printer to a computer, but you do need to connect it to a telephone line to send and
receive faxes.
You can connect the printer to other equipment. See the following table to determine the best way to set up the
printer.
Equipment Benefits
• The printer
• A telephone cord
• The printer
• A telephone
• Two telephone cords
• The printer
• A telephone
• An answering machine
• Three telephone cords
• The printer
• A telephone
• A computer modem
• Three telephone cords
Using an RJ11 adapter
Country/region
• United Kingdom
• Ireland
• Finland
• Norway
• Denmark
Send and receive faxes without using a computer.
• Use the fax line as a normal telephone line.
• Send and receive faxes without using a computer.
Receive both incoming voice messages and faxes.
Send faxes using the computer or the printer.
• Italy
• Sweden
• Netherlands
• France
• Portugal
To connect your printer to an answering machine, telephone, or other telecommunications equipment, use the
telephone line adapter included in the box with the printer in some countries or regions.
16
Note: If you have DSL, do not connect the printer using a splitter because the fax feature may not work correctly.
1 Connect the adapter to the telephone cord that came with the printer.
Note: The UK adapter is shown. Your adapter may look different, but it will fit the telephone outlet used in your
location.
2 Connect the telephone line of your chosen telecommunications equipment to the left outlet of the adapter.
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the
equipment:
1 Remove the plug from the EXT port on the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the
adapter, as shown, will not function properly.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
17
Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Country/region
• Saudi Arabia
• United Arab Emirates
• Egypt
• Bulgaria
• Czech Republic
• Belgium
• Australia
• South Africa
• Israel
• Hungary
• Poland
• Romania
• Russia
• Slovenia
• Spain
• Turkey
• Greece
To connect a telephone, an answering machine, or other telecommunications equipment to the printer:
1 Remove the plug from the back of the printer.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the
adapter, as shown, will not function properly.
18
Country/region
• Germany
• Austria
• Switzerland
There is a plug installed in the EXT port
printer.
Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones
or answering machines) may not work.
of the printer. This plug is necessary for the proper functioning of the
Connecting directly to a telephone wall jack
Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a
computer.
1 Make sure you have a telephone cord and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into an active telephone wall jack.
19
Connecting directly to a telephone wall jack in Germany
Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
Note: In Germany (and some other countries), the printer ships with a special RJ-11 plug in the EXT port. Do not
remove the RJ-11 plug. It is required for both the fax and telephone to work properly.
1 Make sure you have a telephone cord (provided with the product) and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack.
4 If you would like to use the same line for both fax and telephone communication, connect a second telephone
line (not provided) between the telephone and the F slot of an active telephone wall jack.
20
5 If you would like to use the same line for recording messages on your answering machine, connect a second
telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
Connecting to a telephone
Connect a telephone to the printer to use the fax line as a normal telephone line. Then set up the printer wherever
your telephone is located to make copies or to send and receive faxes without using a computer.
Note: Setup steps may vary depending on your country or region.
1 Make sure you have the following:
• A telephone
• Two telephone cords
• A telephone wall jack
2 Connect one telephone cord to the LINE port of the printer, and then plug it into an active telephone wall jack.
21
3 Remove the protective plug from the EXT port of the printer.
4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer.
Connecting to an answering machine
Connect an answering machine to the printer to receive both incoming voice messages and faxes.
Note: Setup steps may vary depending on your country or region.
1 Make sure you have the following:
• A telephone
• An answering machine
• Three telephone cords
• A telephone wall jack
22
2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall
jack.
3 Remove the protective plug from the EXT port of the printer.
4 Connect a second telephone cord from the telephone to the answering machine.
5 Connect a third telephone cord from the answering machine to the EXT port of the printer.
23
Connecting to a computer with a modem
Connect the printer to a computer with a modem to send faxes from the software program.
Note: Setup steps may vary depending on your country or region.
1 Make sure you have the following:
• A telephone
• A computer with a modem
• Three telephone cords
• A telephone wall jack
2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack.
3 Remove the protective plug from the EXT port of the printer.
24
4 Connect a second telephone cord from the telephone to the computer modem.
5 Connect a third telephone cord from the computer modem to the EXT port of the printer.
Setting the outgoing fax name and number
To have the designated fax name and fax number printed on outgoing faxes:
1 From the control panel, press .
2 Press or repeatedly until Admin Settings appears, and then press .
3 Press or repeatedly until User Settings appears, and then press .
4 Press or repeatedly until User Fax # appears, and then press .
5 Use the keypad to enter the fax number, and then press .
6 Press or repeatedly until User Name appears, and then press .
7 Use the keypad to type the user name, and then press .
8 Press to return to the Ready state.
Setting the date
You can set the date so that the correct date is printed on every fax you send. If there is a power failure, you may
have to reset the date. To set the date:
1 From the control panel, press .
2 Press or repeatedly until Admin Settings appears, and then press .
25
3 Press or repeatedly until Date/Time Setup appears, and then press .
4 Press or repeatedly until Date Setting appears, and then press .
5 Press or repeatedly until Year, Month, Date, or Date Format appears, and then press .
6 Press or repeatedly, or use the keypad, to adjust the date item selected, and then press .
7 Press to adjust another date item; otherwise, press to return to the Ready state.
Setting the time
You can set the time so that the correct time is printed on every fax you send. If there is a power failure, you may
have to reset the time. To set the time:
1 From the control panel, press .
2 Press or repeatedly until Admin Settings appears, and then press .
3 Press or repeatedly until Date/Time Setup appears, and then press .
4 Press or repeatedly until Time Setting appears, and then press .
5 Press or repeatedly until Time Format, Hour, or Minute appears, and then press .
6 Press or repeatedly, or use the keypad, to adjust the time item selected, and then press .
7 To adjust another time item, press , otherwise press to return to the Ready state.
26
Installing options
Installing a 530-sheet drawer
The printer supports one optional drawer which allows an additional 530 sheets of paper to be loaded.
CAUTION: If you are installing a 530-sheet drawer after setting up the printer, turn the printer off, and unplug
the power cord before continuing.
1 Unpack the 530-sheet drawer, and remove any packing material.
2 Place the drawer in the location chosen for the printer.
3 Align the printer with the 530-sheet drawer, and lower the printer into place.
27
Securing the 530-sheet drawer to the printer
1 Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer,
and then tighten the thumbscrew.
2 Starting at the front of the printer, push the right side cover onto the printer, fitting each slot on the cover over
its corresponding tab on the drawer in order to cover the gap between the printer and the drawer.
28
3 Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against the
printer, and then tighten the thumbscrew.
4 Starting at the front of the printer, push the left side cover onto the printer, fitting each slot on the cover over its
corresponding tab on the drawer in order to cover the gap between the printer and the drawer.
Attaching cables
Connect the printer to the computer using a USB cable or an Ethernet cable.
• A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the
printer.
• Connect the Ethernet cable to the Ethernet port shown.
29
Ethernet port
1
USB symbol
2
USB port
3
30
Loading...