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Lexmark
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W820
Card Stock & Label Guide
146 pgs2.24 Mb0
Card Stock & Label Guide
154 pgs2.41 Mb0
Card Stock & Label Guide
170 pgs3.15 Mb0
Datasheet
4 pgs191.08 Kb0
Installation Manual
126 pgs2.89 Mb0
Installation Manual
136 pgs2.89 Mb0
Installation Manual [da]
132 pgs2.88 Mb0
Installation Manual [de]
126 pgs2.94 Mb0
Installation Manual [es]
130 pgs2.95 Mb0
Installation Manual [fi]
128 pgs2.96 Mb0
Installation Manual [ko]
126 pgs2.89 Mb0
Installation Manual [pt]
124 pgs2.9 Mb0
Label Manual
123 pgs1.17 Mb0
Quick reference guide
2 pgs338.23 Kb0
Quick reference guide [de]
2 pgs129.32 Kb0
Quick Reference Guide [es]
2 pgs165.35 Kb0
Quick reference guide [fi]
2 pgs128.32 Kb0
Quick reference guide [fi]
2 pgs339.33 Kb0
Quick reference guide [hu]
2 pgs126.38 Kb0
Quick reference guide [hu]
2 pgs337.74 Kb0
Quick reference guide [ro]
2 pgs165.52 Kb0
Reference Manual [hu]
358 pgs6.96 Mb0
Reference Manual [ms]
353 pgs7.03 Mb0
Service Manual
406 pgs27.04 Mb0
Service Manual
338 pgs17.76 Mb0
Service Manual
338 pgs24.99 Mb0
Service Manual
8 pgs57.64 Kb0
Service Manual
8 pgs53.48 Kb0
Setup Guide
126 pgs5.16 Mb0
Setup Manual
126 pgs5.14 Mb0
Specifications
2 pgs77.47 Kb0
Technical Reference
475 pgs3.07 Mb0
User Guide
333 pgs7.41 Mb0
User Manual
5 pgs224.83 Kb0
User Manual
1 pgs93.42 Kb0
User Manual
6 pgs174.44 Kb0
User Manual
20 pgs727.77 Kb0
User Manual
2 pgs123.17 Kb0
User Manual
2 pgs335.44 Kb0
User Manual
429 pgs5.73 Mb0
User Manual
80 pgs3.29 Mb0
User Manual [de]
353 pgs7.03 Mb0
User Manual [fr]
357 pgs7.1 Mb0
User Manual [sl]
354 pgs7.03 Mb0
User Manual 2
14 pgs422.34 Kb0
User's Guide [de]
2 pgs337.63 Kb0
User's Guide [es]
2 pgs339.55 Kb0

Lexmark W820 User Manual 2

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Page 1
Printing
Paper handling
Solving print quality problems
You may be able tocorrect many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced.
Use the following table to find solutions to any print quality problems you have detected.
1
Maintenance
Troubleshooting
Administration
Index
Symptom Cause Solution
Blank pages The printerwaspriming
the stapler.
The print cartridge is defective or empty.
Thetransferrolleris defective.
If you primed the stapler,ablanksheet of paper prints.
See Priming the stapler. Replace the print cartridge.
See Replacing the print cartridge. Replace the transfer roller.
See Replacing the items in the
maintenance kit.
Lexmark W820
Page 2
Printing
Solving print quality problems
Symptom Cause Solution
2
Paper handling
Maintenance
Troubleshooting
Administration
Index
Black pages The print cartridge is
defective.
Your printer requires servicing.
Replace the print cartridge. See Replacing the print cartridge.
Call for service.
Lexmark W 820
Page 3
Printing
Solving print quality problems
Symptom Cause Solution
3
Paper handling
Maintenance
Troubleshooting
Administration
Index
Print too light The Toner Darkness
setting is too light.
You are using print media that does not meet the printer specifications.
Select a different Toner Darkness setting from the printer driver before sending the job to print.
• Use recommended paper and other print media. Refer to the
Card Stock & Label Guide
availableonLexmark’sWebsite at www.lexmark.com for detailed specifications.
• Load print media from a new package.
• Avoid textured paper with rough finishes.
• Make sure the paper you load in the trays is not damp.
Lexmark W 820
Page 4
Printing
Solving print quality problems
Symptom Cause Solution
4
Paper handling
Maintenance
Troubleshooting
Administration
Index
Print too light The print cartridge is low
on toner. The print cartridge is
defective or has been installed in more than one printer.
Replace the print cartridge. See
Replacing the print cartridge.
Replace the print cartridge. See Replacing the print cartridge.
Lexmark W 820
Page 5
Printing
Solving print quality problems
Symptom Cause Solution
5
Paper handling
Maintenance
Troubleshooting
Administration
Index
Print too dark The Toner Darkness
setting is too dark.
The print cartridge is defective or has been installed in more than one printer.
Gray background The Toner Darkness
setting is too dark.
The print cartridge is defective.
Select a different Toner Darkness setting from the printer driver before sending the job to print.
Replace the print cartridge. See Replacing the print cartridge.
Select a different Toner Darkness setting from the printer driver before sending the job to print.
Replace the print cartridge. See Replacing the print cartridge.
Lexmark W 820
Page 6
Printing
Solving print quality problems
Symptom Cause Solution
6
Paper handling
Maintenance
Troubleshooting
Administration
Index
Uneven print density The print cartridge is
defective.
The transfer roller is worn or def ective.
Replace the print cartridge. See Replacing the print cartridge.
Replace the transfer roller. See Replacing the items in the
maintenance kit.
Lexmark W 820
Page 7
Printing
Solving print quality problems
Symptom Cause Solution
7
Paper handling
Maintenance
Troubleshooting
Administration
Index
Print irregularities The paper has absorbed
moistureduetohigh humidity.
You are using print media that does not meet the printer specifications.
The transfer roller is worn or def ective.
The fuser is worn or defective.
Load paper from a fresh package in the paper tray.
For information on storing paper, see
Storing print media.
Use recommended paper and other print media. Avoid textured paper with rough finishes.
Refer to the availableonLexmark’sWebsiteat www.lexmark.com for detailed specifications.
Replace the transfer roller. See Replacing the items in the
maintenance kit.
Replace the fuser. See Replacing the items in the
maintenance kit.
Card Stock &Label Guide
Lexmark W 820
Page 8
Printing
Solving print quality problems
Symptom Cause Solution
8
Paper handling
Maintenance
Troubleshooting
Administration
Index
White or black line The print cartridge or fuser
is defective.
Replace the print cartridge. See Replacing the print cartridge. Replace the fuser. See Replacing the items in the
maintenance kit.
Lexmark W 820
Page 9
Printing
Solving print quality problems
Symptom Cause Solution
9
Paper handling
Maintenance
Troubleshooting
Administration
Index
Streaked horizontal lines
The print cartridge, transfer roller, or fuser may be defective, empty, or worn.
Replace the printer cartridge, the transfer roller, or fuser as needed.
See Replacing the print cartridge,
Replacing the transfer roller, and Replacing the fuser for more
information.
Lexmark W 820
Page 10
Printing
Solving print quality problems
Symptom Cause Solution
10
Paper handling
Maintenance
Troubleshooting
Administration
Index
Streaked vertical lines Toner is smeared before
fusing to the paper.
If print media is stiff, try feeding from another tray.
Lexmark W 820
Page 11
Printing
Solving print quality problems
Symptom Cause Solution
11
Paper handling
Maintenance
Troubleshooting
Administration
Index
Toner specks The print cartridge is
defective.
The transfer roller is worn or def ective.
The fuser is worn or defective.
The paper pick rollers are dirty.
Toner is in the paper path. Call f or service. Thetworemovablescrews
on the fuser were not removed.
Toner rubs off the print media easily when you handle the sheets.
The texture setting is wrong for the type of print media you are using.
Replace the print cartridge. See Replacing the print cartridge.
Replace the transfer roller. See Replacing the items in the
maintenance kit.
Replace the fuser. See Replacing the items in the
maintenance kit.
Replace the pick rollers. See Replacing the items in the
maintenance kit.
Remove the screws. See Replacing the fuser.
Change Paper Texture from Normal to Smooth or Rough.
Lexmark W 820
Page 12
Printing
Solving print quality problems
Symptom Cause Solution
12
Paper handling
Maintenance
Troubleshooting
Administration
Index
Skewed print The guides in the selected
tray are not in the correct position forthe print media size loaded in the tray.
The paper pick rollers are dirty or worn.
Incorrect margins The guides in the selected
tray are set for a different size print media than what is loaded in the tra y.
Autosizesensing is set off, but you loaded a different size print media in a tray. For example, you inserted A4 size paper into the selected tray but did not set the Paper Size to A4.
Move the guides in the tray to the proper positions for the size loaded.
See Loading the trays for detailed instructions on adjusting the guides in each tray.
Replace the pick rollers. See Replacing the items in the
maintenance kit.
Move the guides in the tray to the proper positions for the size loaded.
See Loading the trays for detailed instructions on adjusting the guides in each tray.
Set the Paper Size to A4.
Lexmark W 820
Page 13
Printing
Solving print quality problems
Symptom Cause Solution
13
Paper handling
Maintenance
Troubleshooting
Administration
Index
Incorrect margins
continued
(
Clipped i mages The guides in the selected
)
The paper pick rollers are worn.
tray are set for a different size print media than what is loaded in the tra y.
Replace the pick rollers. See Replacing the items in the
maintenance kit.
Move the guides in the tray to the proper positions for the size loaded.
See Loading the trays for detailed instructions on adjusting the guides in each tray.
Lexmark W 820
Page 14
Printing
Solving print quality problems
Symptom Cause Solution
14
Paper handling
Maintenance
Troubleshooting
Administration
Index
Ghost images Low toner level in the print
cartridge.
The print media curls badly once it prints and exits to a bin.
The texture setting is wrong for the type of print media you are using.
Make sure the Paper Type setting is correct for the print media you are using.
Replace the print cartridge. See Replacing the print cartridge.
Change Paper Texture from Roughto Normal or Smooth.
Lexmark W 820
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