Lexmark W820 User Manual 2

Printing

Paper handling

Solving print quality problems

You may be able tocorrect many print quality problems by replacing a supply or maintenance
item that has reached the end of its intended life. Check the operator panel for a message
about a printer consumable. See Determining the status of supplies for information about
other ways to identify consumables that need to be replaced.

Use the following table to find solutions to any print quality problems you have detected.

1

Maintenance

Troubleshooting

Administration

Index

Symptom Cause Solution

Blank pages The printerwaspriming

the stapler.

The print cartridge is
defective or empty.

Thetransferrolleris
defective.

If you primed the stapler,ablanksheet
of paper prints.

See Priming the stapler.
Replace the print cartridge.

See Replacing the print cartridge.
Replace the transfer roller.

See Replacing the items in the

maintenance kit.

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Lexmark W820

Printing

Solving print quality problems

Symptom Cause Solution

2

Paper handling

Maintenance

Troubleshooting

Administration

Index

Black pages The print cartridge is

defective.

Your printer requires
servicing.

Replace the print cartridge.
See Replacing the print cartridge.

Call for service.

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Lexmark W 820

Printing

Solving print quality problems

Symptom Cause Solution

3

Paper handling

Maintenance

Troubleshooting

Administration

Index

Print too light The Toner Darkness

setting is too light.

You are using print media
that does not meet the
printer specifications.

Select a different Toner Darkness
setting from the printer driver before
sending the job to print.

• Use recommended paper and
other print media. Refer to the

Card Stock & Label Guide

availableonLexmark’sWebsite
at www.lexmark.com for detailed
specifications.

• Load print media from a new
package.

• Avoid textured paper with rough
finishes.

• Make sure the paper you load in
the trays is not damp.

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Lexmark W 820

Printing

Solving print quality problems

Symptom Cause Solution

4

Paper handling

Maintenance

Troubleshooting

Administration

Index

Print too light The print cartridge is low

on toner.
The print cartridge is

defective or has been
installed in more than one
printer.

Replace the print cartridge. See

Replacing the print cartridge.

Replace the print cartridge.
See Replacing the print cartridge.

www.lexmark.com

Lexmark W 820

Printing

Solving print quality problems

Symptom Cause Solution

5

Paper handling

Maintenance

Troubleshooting

Administration

Index

Print too dark The Toner Darkness

setting is too dark.

The print cartridge is
defective or has been
installed in more than one
printer.

Gray background The Toner Darkness

setting is too dark.

The print cartridge is
defective.

Select a different Toner Darkness
setting from the printer driver before
sending the job to print.

Replace the print cartridge.
See Replacing the print cartridge.

Select a different Toner Darkness
setting from the printer driver before
sending the job to print.

Replace the print cartridge.
See Replacing the print cartridge.

www.lexmark.com

Lexmark W 820