Lexmark W810 Printer Reference

Optra

W810

User’s Reference

First Edition (August 1999) The following paragraph does not apply to any country where such provisions are inconsistent

with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NO T LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow di sclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the pr ograms described may be made at any time.

A form for the reader’s comments is provi ded at the b ack of this pu bl ication. I f the f orm has been remo v ed, comments may be addressed to Lexmark International, Inc., Department F95/035-3, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing an d Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call 0628-481500. In other countries, contact your point of purchase.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in al l co untries in whic h it op erates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. E valuation and verification of operation in conjunctio n with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Opt ra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PictureGrade is a trademark of Lexmark International, Inc. Operation ReSource is a service mark of Lexmark International, Inc. Other trademarks are the property of their respective owners.

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This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restriction s a s set forth in subparagraph (c)(1)(ii) o f th e Ri g ht s in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550

iii

Table of contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Introducing the Lexmark Optra W810 printer . . . . . . . . . . . . . . . . vii

Standard model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Fully configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Printer operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Printer pocket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Other sources of information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Setup Guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Drivers, MarkVision and Utilities

CD . . . . . . . . . . . . . . . . . . . xii

Lexmark Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Complete Printer Reference

. . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Chapter 1: Understanding printer messages . . . . . . . . . . .1

Chapter 2: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .19

Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Other printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Finisher problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Mailbox problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Chapter 3: Clearing paper jams . . . . . . . . . . . . . . . . . . . .41

Understanding paper jam messages . . . . . . . . . . . . . . . . . . . . . .41

Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Message maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Clearing jams from the printer . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Tray 4 (optional 2500-sheet drawer) . . . . . . . . . . . . . . . . . . .44

Trays 2 and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Manual feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Table of contents

Photoconductor area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Fuser area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Clearing jams from the mailbox option . . . . . . . . . . . . . . . . . . . . .62

Clearing jams from the finisher option . . . . . . . . . . . . . . . . . . . . .69

Chapter 4: Loading paper . . . . . . . . . . . . . . . . . . . . . . . .79

Loading the paper trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Loading tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Loading trays 2 and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Loading the 2500-sheet tray (tray 4) . . . . . . . . . . . . . . . . . .101

Tips for successful printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Storing media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Chapter 5: Replacing supplies . . . . . . . . . . . . . . . . . . . .107

Determining the status of supplies . . . . . . . . . . . . . . . . . . . . . . .108

Requesting audible alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Storing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Recycling used supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Installing a toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Installing the photoconductor kit . . . . . . . . . . . . . . . . . . . . . . . . .116

Replacing the photoconductor cartridge . . . . . . . . . . . . . . .117

Replacing the paper dust remover . . . . . . . . . . . . . . . . . . . .124

Installing the transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Replacing the transfer roller . . . . . . . . . . . . . . . . . . . . . . . . .131

Replacing the ozone filter . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Resetting the printer’s internal counter . . . . . . . . . . . . . . . .139

Installing the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Resetting the printer’s internal counter . . . . . . . . . . . . . . . .147

Installing a staple cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Chapter 6: Maintaining the finisher option . . . . . . . . . . .155

Clearing a staple jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Priming the stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Emptying the hole punch box . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Resetting the printer’s internal counter . . . . . . . . . . . . . . . .168

Table of contents

Aligning the finisher with the printer . . . . . . . . . . . . . . . . . . . . . .169

Adjusting the finisher’s standing position . . . . . . . . . . . . . . .169

Adjusting the finisher’s height . . . . . . . . . . . . . . . . . . . . . . .173

Chapter 7: Aligning the mailbox option . . . . . . . . . . . . .177

Adjusting the mailbox’s standing position . . . . . . . . . . . . . . . . . .178

Adjusting the mailbox’s height . . . . . . . . . . . . . . . . . . . . . . . . . .183

Chapter 8: Removing options . . . . . . . . . . . . . . . . . . . .189

Removing the transport unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Detaching a mailbox or a finisher . . . . . . . . . . . . . . . . . . . . . . . .193

Removing memory and option cards . . . . . . . . . . . . . . . . . . . . .196

Accessing the system board . . . . . . . . . . . . . . . . . . . . . . . .196

Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . . . .198

Removing an option card . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Removing a hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Removing the duplex option . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Detaching the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Removing the manual feed unit . . . . . . . . . . . . . . . . . . . . . .207

Adjusting the side door tension . . . . . . . . . . . . . . . . . . . . . .210

Removing an optional drawer . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Chapter 9: Using the print and hold function . . . . . . . . .215

Printing and deleting held jobs . . . . . . . . . . . . . . . . . . . . . . . . . .215

Recognizing when format errors occur . . . . . . . . . . . . . . . .217

Repeat Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Reserve Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Verify Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Confidential jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Appendix: Printer menus . . . . . . . . . . . . . . . . . . . . . . . .221

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Table of contents

vii

Preface

Introducing the Lexmark Optra W810 printer

Standard model

The following illustr ation sho ws the standard Optra™ W810 printer. If you have attached paper handling options to your printer, it ma y look more like one of the fully configured models shown on page viii. The illustrations in this book reflect the standard model, unless it’s necessary to show another configuration.

Tray 1

Tray 2 Tray 3

Fuser cover (Cover B)

Side door (Door C)

Jam access door for tray 2 (Door D)

Jam access door for tray 3 (Door E)

Toner box (Cover A)

Standard output bin

Operator panel

On/off button

viii

Preface

Fully configured model

The following illustration shows the Optra W810 configured with all the paper handling options, including a

finisher

. You may have attached a

10-bin mailbox

instead of a finisher.

Finisher

Stapler cover (Cover L)

Transport unit (Cover H)

Duplex unit (Door G)

Manual feed unit

Tray 4 (2500-sheet drawer)

Jam access door for tray 4 (Door F)

Finisher top cover (Cover M)

Finisher bin cover (Cover N)

Bin 1

Bin 2

Preface

Printer operator panel

Several procedures outlined in this book require that you use the printer operator panel to clear a message or select an item from a menu. The following information may help you become more familiar with the operator panel.

The operator panel has six buttons and a light that flashes when the printer is processing a job. The numbers next to the button names have significance only if you are trying to print a job you marked

Confidential

from the printer driver. See “Using the print and hold function” on page 215 for more information.

Operator panel buttons

Button Press this button to …

• Make the printer ready to receive print jobs.

• Clear certain messages from the display.

• Exit printer menus and return the printer to the ready state.

Stop

• Clear certain messages from the display.

• Take the printer offline.

• Stop printer activity when the printer is busy processing a job.

Menu>

and

<Menu

• Open the menus from the ready state.

• Open the Job Menu while the printer is busy.

• Scroll to the next menu, item in a menu, or value.

• Increase or decrease a numerical value.

Ready Tray 3 Empty

Select 3Return

Stop

Preface

If your printer is configured as a network printer available to a number of users, it is possible that

Menus Disabled appears on the display when you

press

Menu> or <Menu from the Ready display. Disabling the menus pre-

vents users from using the operator panel to inadvertently change a printer default that has been set by the person managing the printer. You can still clear messages and select items from the Job Menu when printing a job, but you cannot change other printer settings. You can, however, use your Lexmark pr inter driver to override printer defaults and select settings for individual print jobs.

See page 221 for a brief overview of the printer menus available from the operator panel. For more detailed information about each of the menu items, refer to the

Complete Printer Reference

available on Lexmark’s

Web site (www.lexmark.com).

Select

• Select the item listed on the second line of the display.

• Clear certain messages from the display.

Return

Back up to the previous level of the menu structure without making a selection.

Operator panel buttons (continued)

Button Press this button to …

Menus Disabled

Select 3Return

Stop

Preface

About this book

Use this book whenever you have a question about the Optra W810 printer or encounter a problem when using the printer. It includes inf ormation about loading paper, replacing consumables, clearing paper jams, and troubleshooting other printer problems. Refer to the

Complete Printer

Reference

if you need more detailed information about your printer.

Printer pocket

We recommend that you keep the

User’s Reference

in the handy printer

pocket, which should be attached to the printer (or optional finisher) in

one

of the three locations shown in the following illustration. Keeping the

book with the printer makes it readily accessible to all users. If you prefer searching for information online, a copy of this book is also

available on Lexmark’s Web site.

Rear view

Left side of printer

Back of toner box

Back of finisher

xii

Preface

Conventions

It may help you to recognize the conventions we’ve used in this book:

• Operator panel buttons are printed in boldface type:

Press

after clearing a paper jam.

• Messages that appear on the printer operator panel display are

also printed in boldface type:

Replace Toner

appears on the operator panel display, install

a new toner cartridge.

NOTE:

A note provides information you may find useful.

ARNING

: A warning identifies something that might damage

your printer hardware or software.

CAUTION: A caution identifies something that might cause you

harm.

Other sources of information

For more information about the Optra W810 printer , refer to the other documents that shipped with your printer, or to the Lexmark Web site.

Setup Guide

The

Setup Guide

provides detailed instructions for setting up your new

printer and installing options, and includes important safety information.

Drivers, MarkVision and Utilities CD

In addition to printer drivers and utilities, the

Drivers, MarkVision and Utili-

ties

CD also includes additional information about Lexmark printers. After

launching the CD, click

View Documentation

and then click one of the fol-

lowing options:

•

Printer Commands

takes you to the

Technical Reference

, which includes details about printer languages and commands, interface specifications, and memory management.

xiii

Preface

•

Special Media

takes you to the

Card Stock & Label Guide,

which provides information about choosing the proper media for your printer.

•

MarkVision Printer Utility

takes you to documents providing details

about the MarkVision™ printer management utility.

•

MarkNet Print Servers

takes you to documents containing informa-

tion about configuring MarkNet internal print servers.

Lexmark Web site

Access our site on the World Wide Web for updated printer drivers and utilities, and documentation including the

Complete Printer Reference

http://www.lexmark.com

Complete Printer Reference

The

Complete Printer Reference

on Lexmark’s Web site provides information about printer features and specifications, printer options, printer settings, using the menus to change printer defaults, selecting appropriate paper and other media, and managing memory.

xiv

Preface

Messages

Understanding

printer messages

Messages appear on your operator panel display about the current state of the printer or indicating printer problems you must resolve. Use the following table to understand printer messages. Explanations of numbered messages (for example,

38 Memory Full) begin on page 12. For informa-

tion on using the operator panel, see page ix. If you need to refer to a list of the menus available from the operator

panel, see page 221 for a brief overview. For more detailed information about each of the menu items, refer to the

Complete Printer Reference

available on Lexmark’s Web site (www.lexmark.com).

Printer messages

Message Action

Activating Menu Changes

The printer is activating changes made to the printer settings.

Bin x Full

The specified bin is full. Remove the stack of paper from the bin to clear the message. If you assigned the bin a name, the message displays the bin name instead of the bin number.

Use the message maps on top of the printer to locate the bin. See page 43 for an illustration.

Busy

The printer is busy receiving, processing, or printing data. The light on the operator panel blinks while the printer is processing data.

When the printer is busy, you can press

Menu>

<Menu

to open the Job Menu. From the Job Menu,

you can:

• Cancel the current job.

• Choose to print or delete any held jobs or confidential jobs. See “Using the print and hold function” on page 215 for more information.

Messages

Cancelling Job The printer is processing a request to cancel the

current print job.

Change Tray

The printer is requesting a different media than what is loaded in the tray or set in the P aper Siz e or P aper Type menus.

Check the second line of the display for the custom media name defined using the MarkVision utility, the media size, or the media type and size the printer is looking for (

Plain Letter, for example).

To clear the message:

• Load the requested type and size media in the tray specified on the display. The printer automatically clears the message and continues printing the job.

For more information, see “Loading paper” on page 79.

• Press

Select to clear the message and continue

printing on the media currently loaded in the tray.

• Cancel the current job. Press

Menu> or <Menu.

The Job Menu is displayed. Press

Menu>

<Menu until Cancel Job appears on the second

line of the operator panel display. Press

Select.

Check Finisher Installation

Check Mailbox Installation

The specified option is detached from the printer. To clear this message, push the option flush against the printer and make sure the set pin and magnetic bracket are properly attached. For more inf ormation, refer to the

Setup Guide

Clearing Job Accounting Stat

The printer is deleting all job statistics stored on the hard disk option.

Close Cover

The specified cover is open. Close the cov er to clear the message.

Use the message maps on top of the printer to locate the cover. See page 4 3 for an illustration.

Note:

Close Cover H

appears on the display and the transport unit cover is closed, make sure the cable connecting the finisher or mailbox option to the transport unit is securely attached.

Close Door

The specified door is open. Close the door to clear the message.

Use the message maps on top of the printer to locate the door. See page 43 for an illustration.

Printer messages (continued)

Message Action

Messages

Defragmenting DO NOT POWER OFF

The printer is defragmenting the flash memory option to reclaim storage space occupied by deleted resources.

Note:

Do not turn the printer off while this message

is displayed.

Delete All Jobs. Go/Stop?

The printer is requesting confirmation to delete all held jobs.

• Press

Go to continue. The printer deletes all Print

and Hold jobs.

• Press

Stop

to cancel this operation.

See “Using the print and hold function” on page 215 for more information.

Deleting Jobs

The printer is deleting one or more held jobs. For more information on held jobs, see “Using the

print and hold function” on page 215.

Disabling Menus

The printer is responding to a request to disable the menus. While the menus are disabled, you cannot change the printer default settings from the operator panel.

Empty Box K

The hole punch box in the optional finisher is full. To clear the message, you must empty the hole punch box and reset the hole punch counter.

See “Emptying the hole punch box” on page 163 for detailed instructions.

Enabling Menus The printer is responding to a request to make the

menus available to all users. When this message clears, press

Menu> or <Menu to view the menus

from the operator panel.

Enter PIN: =____

Use the operator panel buttons to enter the four-digit personal identification number (PIN) you identified in the driver when you sent the confidential job to the printer.

See “Using the print and hold function” on page 215 for more information.

Fax

The printer is processing a fax through an optional serial interface.

Files will be Lost. Go/Stop?

You have changed the Job Buffer Size setting from the operator panel, and the printer must reformat the hard disk to activate the change. If you press

Go, all

files currently stored on the disk will be deleted. Press

Return or Stop to cancel this operation.

Printer messages (continued)

Message Action

Messages

Flushing Buffer The printer is flushing corrupted print data and

discarding the current print job.

Formatting Disk The printer is formatting the hard disk option.

Note:

Do not turn the printer off while this message

is displayed.

Formatting Flash DO NOT POWER OFF

The printer is formatting the flash memory option.

Note:

Do not turn the printer off while this message

is displayed.

Infrared

x An optional infrared interface is the active communi-

cation link.

Insert PC Cartridge

The photoconductor cartridge is either not installed or is installed incorrectly. Correctly install the photoconductor cartridge to clear the message.

For installation instructions, see page 116.

Insert Stapler The stapler either is not installed or is installed

incorrectly.

• Correctly install the stapler to clear the message.

For installation instructions, see step 12 on page 153.

• Press

Go to ignore the message.

If you choose to ignore the message, the printer handles the job as if the stapler were installed but out of staples. If the

Load Staples message

appears, press

Go again to ignore the message

and print the job without stapling it.

Insert Trayx

Insert the specified tray completely into the printer.

Note:

If you cannot clear this message and the specified tray is a 500-sheet paper tray (tr ay 2 or tr a y 3, or an optional tray 4), make sure the left paper guide is properly inserted and snaps into the slot at the front of the tray. For detailed instructions, see step 5 on page 93.

Invalid Network

Code

The code in an internal print server (also called an internal network adapter or INA) is not valid. The printer cannot receive any jobs until valid code is programmed into the internal print server.

You can download network code while this message is displayed.

Printer messages (continued)

Message Action

Messages

Load Manual You have sent a request for a manual feed job to the

printer, and the printer is ready for you to insert a single sheet into the manual feed tray. (A manual feed tray is available on your printer

only

if a duplex

unit is installed.) Check the second line of the display for the custom

media name defined using the MarkVision utility, the media size, or the media type and size the printer is looking for (

Plain Letter

, for example).

To clear the message:

• Load media of the requested type and size in the

manual feed tray, with the print side face down. – For A4, A5, B5, executive, and letter size

paper, feed the long edge of the paper first.

– For A3, B4, legal, and 11x17 size paper, feed

the short edge of the paper first.

• Press

Select

or Go to ignore the manual feed request and print on media already installed in one of the paper sources. If the printer finds a tray that has media of the correct type and size, it feeds media from that tray. If the printer cannot find a tray with the correct media type and size, it prints on whatever media is installed in the default paper source.

• Cancel the print job. Press

Menu> or <Menu. The

Job Menu is displayed. Press

Menu>

<Menu

until Cancel Job appears on the second line. Press

Select

Load Staples

The printer is trying to staple the print job, but the stapler is empty. To clear this message:

• Install a new staple cartridge in the stapler. See page 148 for detailed instructions.

• Press

Go to clear the message and continue

printing without stapling.

• Cancel the print job. Press

Menu> or <Menu. The

Job Menu is displayed. Press

Menu> or <Menu

until Cancel Job appears on the second line. Press

Select.

Printer messages (continued)

Message Action

Messages

Load Tray x The printer is trying to feed paper from a source it

detects is empty. Check the second line of the display for the custom

media name defined using the MarkVision utility, the media size, or the media type and size the printer is looking for (

Plain Letter, for example).

To clear the message:

• Load media of the requested type and size in the tray specified on the display. The printer automatically clears the message and continues printing the job.

• Cancel the print job. Press

Menu>

<Menu

. The

Job Menu is displayed. Press

Menu>

<Menu

until Cancel Job appears on the second line. Press

Select.

See “Loading paper” on page 79 for more detailed information.

LocalTalk

An optional LocalTalk interface is the active communication link.

Menus Disabled The printer menus are disabled. You cannot change

the printer default settings from the operator panel.

Network Card Busy

An internal print server is being reset.

Network

An optional network interface is the active communication link.

No Jobs Found. Retry?

The four-digit personal identification number (PIN) you entered is not associated with any print job.

• Press

Go to enter another PIN.

• Press

Stop

to exit the PIN entry prompt.

See “Using the print and hold function” on page 215 for more information.

Not Ready

The printer is not ready to receive or process data. Someone pressed

Stop to take the printer offline.

Press

Go to make the printer ready to receive jobs.

Ovrflow Bin Full The mailbox’s designated overflow bin is full.

Remove the stack of paper from the bin to clear the message.

Parallel The standard parallel interface is the active commu-

nication link.

Parallel

An optional parallel interface is the active communication link.

Printer messages (continued)

Message Action

Messages

Performing Self Test

The printer is running the normal series of start-up tests it performs after it is turned on.

Power Saver The printer is reducing its electr icity consumption

while it is idle. When your printer is inactive for the period of time specified in the Power Saver menu item (20 minutes is the factory default), the

Power

Saver

message replaces the Ready message on the

display. Your printer is ready to receive and process data. When

Power Saver is displayed, you can:

• Press

Go to quickly warm the printer to normal

operating temperature and display the

Ready

message.

• Press

Menu>

<Menu

to open the menus.

Priming Failed, Retry. Go/Stop?

The printer failed to prepare the stapler to staple print jobs.

• Press

Go to attempt priming the stapler again.

• Make sure the stapler has staples installed and there is no sign of a staple jam.

• Make sure there is paper in the tray specified in the Staple Prime Source menu.

• If you are printing a job, press

Return

Stop

continue the print job without priming the stapler.

See “Priming the stapler” on page 162 for more information.

Priming Stapler

The printer is preparing the stapler to staple print jobs. After the printer feeds a sheet of paper from the tray specified in the Staple Prime Source menu, the stapler attempts to staple the page until it is successful. The stapled page is then output to bin 2.

See “Priming the stapler” on page 162 for more information.

Print Jobs on Disk. Go/Stop?

Jobs that were spooled to the optional disk before the printer was last turned off have not yet printed.

• Press

Go to print the jobs.

• Press

Return or Stop to delete the jobs from the

disk without printing them.

Printing Directory List

The printer is processing or printing a directory of all files stored on the flash memory option and the hard disk option.

Printing Font List

The printer is processing or printing a list of all available fonts for the selected printer language.

Printer messages (continued)

Message Action

Messages

Printing Job Accounting Stat

The printer is processing or printing all job accounting statistics stored on the hard disk option.

Printing Menu Settings

The printer is processing or printing the menu settings page.

Program Flash DO NOT POWER OFF

The printer is storing resources, such as fonts or macros, in the flash memory option.

Note:

Do not turn the printer off while this message

is displayed.

Programming Disk DO NOT POWER OFF

The printer is storing resources, such as fonts or macros, on the hard disk option.

Note:

Do not turn the printer off while this message

is displayed.

Queuing and Deleting Jobs

The printer is deleting one or more held jobs and sending one or more jobs held in the print queue to print.

For more information on held jobs, see “Using the print and hold function” on page 215.

Queuing Jobs

The printer is sending one or more jobs held in the print queue to print.

For more information on held jobs, see “Using the print and hold function” on page 215.

Ready

The printer is ready to receive and process print jobs.

Press

Menu>

<Menu

to take the printer out of the

Ready

state and open the menus.

Remove Paper Std Bin

Remove Paper Output Bin

The specified output bin is full. Remove the stack of paper from the bin and press

to clear the

message.

Remove Paper All Output Bins

All of the linked output bins are full. Remove the stacks of paper from each bin to clear the message.

Printer messages (continued)

Message Action

Messages

Replace Fuser Replace the fuser to maintain top performance and

avoid print quality and paper feeding problems. To clear the message:

• Replace the fuser and reset the printer’s internal counter for the fuser. See page 140 for detailed instructions on replacing the fuser.

• If necessary, press

to continue printing. If you delay replacing the fuser, you may experience printing problems related to a fuser operating beyond its intended life.

Replace PC Kit

The photoconductor cartridge must be replaced. When replacing the photoconductor, also replace the paper dust remover shipped as part of the photoconductor kit.

To clear this message:

• Replace the photoconductor cartridge and paper dust remover. See page 116 for detailed instructions on replacing these items.

• If necessary , press

to continue printing without

replacing the photoconductor cartridge.

Note:

If you do not replace the photoconductor

cartridge now, the printer will soon display the

Replace PC Kit To Continue

message and stop operating. You will not be able to print until you replace the photoconductor cartridge.

Replace PC Kit To Continue

The printer has ceased operating. You cannot print until you replace the items in the photoconductor kit.

See “Installing the photoconductor kit” on page 116 for more information.

Replace Toner

The toner cartridge is empty. To clear the message:

• Replace the toner cartridge. See “Installing a

toner cartridge” on page 111 for detailed instructions.

Replace Toner Cartridge

• If Replace Toner Cartridge appears on the

display, press

to continue printing without

replacing the toner cartridge.

Note:

If you do not replace the toner cartridge now,

the printer will soon display the

Replace Toner To

Continue

message and stop operating. You will not

be able to print until you replace the toner cartridge.

Printer messages (continued)

Message Action

Messages

Replace Toner To Continue

The printer has ceased operating. You cannot print until you replace the toner cartridge.

See “Installing a toner cartridge” on page 111 for more information.

Replace Toner/PC Kit You must replace both the toner cartridge and photo-

conductor cartridge. To clear the message:

• Replace both the toner cartridge and the items in

the photoconductor kit. For more information on replacing these supplies, see “Installing a toner cartridge” on page 111 and “Installing the photoconductor kit” on page 116.

• Press

to continue printing without replacing

the toner cartridge and photoconductor cartridge.

Note:

If you do not replace the toner and photoconductor cartridges now, the printer will soon display either the

Replace T oner To Continue

Replace PC

Kit To Continue

message and stop operating. You will not be able to print until you replace the toner and photoconductor cartridges.

Replace Transfer Kit

Replace the items included in the transfer kit to ensure proper printer operation.

To clear the message:

• Replace the items in the transfer kit and reset the

internal counter for the transfer kit. See page 130 for detailed instructions.

• Press

to clear the message and continue printing. If you delay replacing the transfer kit, y ou may experience printing problems.

Resetting Active Bin

The printer is setting the active bin back to the first bin in a linked set of bins.

Resetting the Printer

The printer is deleting any print jobs in process and restoring all printer settings to the user defaults.

Restoring Factory Defaults

The printer is restoring the factory default printer settings.

Refer to the

Complete Printer Reference

on Lexmark’s Web site (www.lexmark.com) for more information on factory default settings.

Serial x An optional serial interface is the active communi-

cation link.

Printer messages (continued)

Message Action

Messages

Staples Empty The finisher is out of staples, or the stapler is not

installed. If necessary, install a new staple cartridge and then reinsert the stapler to clear the message.

For more information on replacing staples, see page 148.

Staples Low The finisher has less than 40 staples left in the

stapler. Install a new staple cartridge to clear the message.

For more information on replacing staples, see page 148.

Std Bin Full The standard output bin is full. Remove the stack of

paper in the bin to clear the message.

Tray x Empty The specified tray is out of paper. Load paper in the

tray to clear the message. For more information, see “Loading paper” on

page 79.

Tray x Low The specified tray is low on paper. Add more paper

to clear the message. For more information, see “Loading paper” on

page 79.

Tray x Missing

Insert the specified tray completely into the printer.

Note:

USB

The printer is processing data through the specified USB port.

Waiting The printer has received a page of data to print, but

is waiting for an End of Job command, Form Feed command, or for additional data.

When

Waiting is displayed, you can:

• Press

Go to print the contents of the buffer.

• Cancel the current job. Press

Menu>

<Menu.

The Job Menu is displayed. Press

Menu>

<Menu

until

Cancel Job

appears on the second

line of the operator panel display. Press

Select

Printer messages (continued)

Message Action

Messages

2xx Pap er Jam The printer detects a paper jam. Although the

location of the paper jam appears on the second line of the display,

you must clear the entire paper path

before continuing your print job

ARNING

If paper is jammed in the optional 2500-sheet tray, do not open the tray until you have checked the jam access door on the right side of the printer (Door F) for jammed paper. Opening the tray when paper is jammed in the vertical transport area may damage your printer and require a service call.

See “Clearing paper jams” on page 41 for detailed instructions.

After you clear the paper path, press

Go to clear the

message and continue printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto.

Leave Staple Job in Finisher

Clear Staple Job from Finisher

Clear Job from Finisher

Note:

If you have an optional finisher attached to

your printer, the message

Leave Staple Job in

Finisher

Clear Staple Job from Finisher

, or

Clear

Job from Finisher

may alternate with the 2xx Paper

Jam

message.

34 Wrong Paper Size in Tray

34 Wrong Paper Size Manual Feed

The printer was expecting to pick a different size paper from the specified tray than what it now detects is moving through the paper path.

If the message indicates the problem is in tray 1, verify that the Tray 1 Size setting in the Paper Menu matches the size paper loaded in the tray.

If the message indicates the problem is in tray 2 or tray 3 (or an optional 500-sheet tray 4), check to be sure the tray’s left paper guide is in the proper position for the size paper loaded. This message may occur, for example, if you loaded letter size paper in a tray where the left paper guide is inserted in the slot for legal size paper . In addition, make sure the paper is positioned in the correct orientation in the tray. See “Loading trays 2 and 3” on page 88 for detailed paper loading instructions.

Press

to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message.

Printer messages (continued)

Message Action

Messages

35 Res Save Off Deficient Memory

The printer lacks the memory needed to enable Resource Save. This message usually indicates too much memory is allocated for one or more of the printer link buffers.

• Press

Go to disable Resource Save and continue

printing.

• To enable Resource Save after you get this

message: – Make sure the link buff er is set to Auto , and e xit

the menus to activate the link buffer changes. When

Ready is displayed, enable Resource

Save from the Setup Menu.

– Install additional memory.

37 Insufficient Collation Area

The printer memory (or optional disk, if installed) does not have the space necessary to collate the print job.

• Press

to print the portion of the job already

stored and begin collating the rest of the job.

• Cancel the current job. Press

Menu> or <Menu.

The Job Menu is displayed. Press

Menu> or

<Menu until Cancel Job appears on the second

line of the operator panel display. Press

Select

37 Insufficient Defrag Memory

The printer cannot defragment flash memory because the printer memory used to store undeleted flash resources is too full.

Press

to clear the message. To avoid another

37 Insufficient Defrag Memory

error message:

• Delete fonts, macros, and other data in printer

memory.

• Install additional printer memory.

Printer messages (continued)

Message Action

Messages

37 Insufficient Memory

Held Jobs may be lost. Go/Stop?

The printer memory is too full to continue processing print jobs.

The messages

37 Insufficient Memory

and

Held

Jobs may be lost. Go/St op?

alternate on the display

until you do one of the following:

• Press

to clear the messages and continue printing the job. The printer frees memory by deleting the oldest held job and continues deleting held jobs until there is enough printer memory to process the job.

• Press

Stop

to clear the messages without deleting any held jobs. Some data in the current job may not print or may not print correctly.

• Cancel the current job. Press

Menu>

<Menu

The Job Menu is displayed. Press

Menu> or

<Menu

until

Cancel Job

appears on the second

line of the operator panel display. Press

Select

38 Memory Full

The printer is processing data, but the memory used to store pages is full.

• Press

to clear the message and continue printing the job. Some data may not print or may not print correctly.

• Cancel the current job. Press

Menu> or <Menu.

The Job Menu is displayed. Press

Menu> or

<Menu

until

Cancel Job

appears on the second

line of the operator panel display. Press

Select.

To simplify the print job:

• Reduce the amount of text or graphics on a page.

• Delete unnecessary downloaded fonts or macros. Install additional printer memory to avoid future

38 Memory Full

errors.

Printer messages (continued)

Message Action

Messages

39 Complex Page The page may not print correctly because the print

information on the page is too complex.

• Press

to clear the message and continue printing the job. Some data may not print or may not print correctly.

• Cancel the current job. Press

Menu>

<Menu

The Job Menu is displayed. Press

Menu>

<Menu

until

Cancel Job

appears on the second

line of the operator panel display. Press

Select.

To avoid another

39 Complex Page

error message:

• Set Page Protect to On in the Setup Menu.

• Reduce the complexity of the page by: – Reducing the amount of text or gr aphics on the

page.

– Deleting unnecessary downloaded fonts or

macros.

• Install additional memory.

51 Defective Flash

The printer detects a defective flash memory option. Press

Go to clear the message and continue

printing. You must install a different flash memory option before you can download any resources to flash.

52 Flash Full There is not enough free space in the flash memory

option to store the data you are trying to download. Press

to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted.

To avoid another

52 Flash Full

error message:

• Delete fonts, macros, and other data stored on

the flash memory option.

• Install a larger flash memory option.

53 Unformatted Flash

The printer detects an unformatted flash memory option. You must format the flash memory option before you can store any resources on it.

Press

Go to clear the message and continue

printing. To format the flash memory option, select Format

Flash from the Utilities Menu. If the error message remains, the flash memory

option may be defective and require replacing.

Printer messages (continued)

Message Action

Messages

54 Serial Option

Error

The printer has detected a serial interface error on an optional serial port. Make sure the serial link is set up correctly and you are using the appropriate cable.

• Press

Go to clear the message and continue

printing. The job may not print correctly.

• Reset the printer. Press

Menu>

<Menu

. The

Job Menu is displayed. Press

Menu>

<Menu

until Reset Printer appears on the second line. Press

Select

54 Std Par ENA Conne

ction Lost

54 Par x ENA Connection Lost

The printer has lost the connection to an external print server (also called an external network adapter or ENA).

• Make sure the cable connecting the ENA and the

printer is securely attached. Turn the printer off and then on again to see if the printer recognizes the connection.

• Press

to clear the message. The printer

erases any reference to the ENA and then resets.

54 Ser x Fax Connection Lost

The printer has lost the connection to the external modem. If the Fax Port menu item in the Fax Menu is not set to Disabled, the printer automatically assumes a modem is connected for fax processing. If the printer does not detect a modem connected to the serial port, it displays this message.

• Reconnect the modem to the serial port to enable

the printer to receive faxes.

• Press

to clear the message and continue normal printer operations. You cannot receive faxes until the modem is reconnected.

If you do not intend to configure the serial port for receiving faxes, set the Fax Port menu item to Disabled to prevent the printer from displaying this message.

55 Insufficient Fax Buffer

The buffer used to process data is too full to receive an incoming fax. This has broken the connection between the printer and the sending fax machine. The printer will not accept additional fax data until sufficient fax buffer space is made available.

Press

Go to clear the message and print any fax

data stored in the fax buffer. Some data may not print or may not print correctly.

To avoid another

55 Insufficient Fax Buffer, increase

the size of the Fax Buffer in the Fax Menu.

Printer messages (continued)

Message Action

Messages

56 Serial Port

Disabled

Data has been sent to the printer through a se rial port, but the serial port is disabled.

Press

to clear the message. The printer discards

any data received through the serial port. To avoid another

56 Serial Port x Disabled error

message, make sure the Serial Buffer menu item in the Serial Menu is not set to Disabled.

56 Std Parallel Port Disabled

56 Parallel Port

Disabled

Data has been sent to the printer through a parallel port, but the parallel port is disabled.

Press

Go to clear the message. The printer discards

any data received through the parallel port. To avoid another error message, make sure the

Parallel Buffer menu item in the Parallel Menu is not set to Disabled.

58 Too Many Disks Installed

The printer only supports one disk option at a time. To clear the message turn the printer off and unplug the printer. Remove one of the disk options from the printer.

See page 196 for information on removing disks.

61 Defective Disk

The printer detects a defective disk option. Press

Go to clear the message and continue

printing. You must install a different disk option before you can perf orm any operations that require a hard disk.

See page 196 for information on removing a disk.

62 Disk Full

There is not enough memory on the disk option to store the data sent to the printer.

Press

Go to clear the message and continue

processing. Any information not previously stored on the disk option is deleted.

63 Unformatted Disk

The printer detects an unformatted disk option. Press

Go to clear the message and continue

printing. You must format the disk before you can perf orm any

disk operations. To format the disk, select Format Disk from the Utilities Menu.

If the error message remains, the disk option may be defective and require replacing. Disk operations are not allowed until the defective disk is replaced and the new one is formatted.

Printer messages (continued)

Message Action

Messages

70–79 messages Reserved for messages relating to the internal print

server. Refer to the

Drivers, MarkVision and Utilities

CD for

more information. Click

View Documentation

and

then click

MarkNet Print Servers

900–999 Service When a service message occurs, turn the printer off

and check all cable connections. Turn the printer back on.

If the service message recurs, call for service and report the message number and description of the problem.

Printer messages (continued)

Message Action

Troubleshooting

Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure:

• The power cord is plugged into the printer and a properly

grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• The printer is turned on.

• The printer cable is securely attached to the printer and the host

computer, print server, or other network device.

Once you’ve checked each of these possibilities,

turn the printer off and

back on

. This often fixes the problem.

If a message appears on the operator panel display, see page 1 for more information. If the message indicates the printer has a paper jam, turn to page 41 for instructions on clearing the jam.

The tables in this chapter identify some printing problems you may encounter and what you can do to resolve them. Additional troubleshooting information can be found in the

Complete Printer Reference

on Lexmark’s Web site (www.lexmark.com). If you still cannot solve your problem, call for service.

Where do I go from here?

Type of problem See page …

Print quality 20 Paper feeding 28 Other printing problems 30 Finisher function 35 Mailbox function 38

Troubleshooting

Print quality problems

You may be able to correct many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel f or a message about a printer consumable . See “Determining the status of supplies” on page 108 for more information about other ways to identify consumables that need to be replaced.

Use the following table to find solutions to any print quality problems you have detected.

Print quality problems

Symptom Cause Solution

Blank pages

The photoconductor cartridge is defective.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

The transfer roller is defective.

Replace the transfer roller. See “Replacing the transfer

roller” on page 131.

The printer was priming the stapler.

When you insert a new staple cartridge, the printer verifies that staples are in the proper position by stapling a blank sheet of paper.

Black pages

The photoconductor cartridge is defective.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

Your printer requires servicing.

Call for service.

Troubleshooting

Print too light The Print Darkness

setting is too light.

Select a different Print Darkness setting from the printer driver before sending the job to print.

Toner Saver is on. Turn Toner Saver off from the

printer driver before sending the job to print.

You are using media that does not meet the printer specifications.

• Use recommended paper and other media. Refer to the

Complete Printer

Reference

on Lexmark’s Web site for detailed specifications.

• Load media from a new package.

• Avoid textured paper with rough finishes.

• Make sure the paper you load in the trays is not damp.

The toner cartridge is empty.

Replace the toner cartridge. See “Installing a toner

cartridge” on page 111.

The printer is shifting toner from the toner cartridge to the photoconductor cartridge.

If you just installed a new toner cartridge, the printer may be filling the toner reservoirs in the photoconductor cartridge. You may also hear motor noises while this procedure occurs. Normal printing should resume in three minutes or less.

The photoconductor cartridge is defective or has been installed in more than one printer.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Print too dark The Print Darkness

setting is too dark.

Select a different Print Darkness setting from the printer driver before sending the job to print.

The toner cartridge is defective.

Replace the toner cartridge. See “Installing a toner

cartridge” on page 111.

The photoconductor cartridge is defective or has been installed in more than one printer.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

Blurred background

The toner cartridge is defective.

Replace the toner cartridge. See “Installing a toner

cartridge” on page 111.

Uneven print density

The toner cartridge is defective.

Replace the toner cartridge. See “Installing a toner

cartridge” on page 111.

The photoconductor cartridge is defective.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

The transfer roller is worn or defective.

Replace the transfer roller. See “Replacing the transfer

roller” on page 131.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Irregularities The paper has

absorbed moisture due to high humidity.

Load paper from a fresh package in the paper tray.

See “Storing supplies” on page 109 for information on storing paper.

You are using media that does not meet the printer specifications.

• Use recommended paper and other media. Refer to the

Complete Printer

Reference

on Lexmark’s Web site for detailed specifications.

• Avoid textured paper with rough finishes.

The transfer roller is worn or defective.

Replace the transfer roller. See “Replacing the transfer

roller” on page 131.

The fuser is worn or defective.

Replace the fuser. See “Installing the fuser” on

page 140.

White or black line The photoconductor

cartridge is defective.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Toner specks The toner cartridge is

defective.

Replace the toner cartridge. See “Installing a toner

cartridge” on page 111.

The photoconductor cartridge is defective.

Replace the photoconductor cartridge.

See “Replacing the photoconductor cartridge” on page 117.

The transfer roller is worn or defective.

Replace the transfer roller. See “Replacing the transfer

roller” on page 131.

The fuser is worn or defective.

Replace the fuser. See “Installing the fuser” on

page 140.

The paper dust remover is worn.

Replace the paper dust remover, which is included in the photoconductor kit.

See “Replacing the paper dust remover” on page 124.

Toner is in the paper path.

Call for service.

Paper feed rollers are dirty.

Call for service.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Skewed print The paper guides in

the selected paper tray are not in the correct position for the size media loaded in the tray.

Remove the paper in the tray and move the paper guides to the proper positions.

See “Loading the paper trays” on page 79 for detailed instructions on adjusting the guides in each tray.

Paper is not properly positioned under the corner bucklers.

If you’re feeding from a 500-sheet paper tray (tray 2 or tray 3, or an optional tray 4), make sure the stack of paper fits under the corner bucklers before pushing the tray into the printer.

See step 10 on page 99 for an illustration of the corner bucklers.

The paper tray is not completely inserted into the printer.

Push the tray firmly into the printer to make sure it is fully inserted.

Paper feed rollers are dirty or wor n.

Call for service.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Incorrect margins The paper tray is not

completely inserted into the printer.

Push the tray firmly into the printer to make sure it is fully installed.

The left paper guide in the 500-sheet tray is set for a different size paper than what is loaded in the tray.

Insert the paper guide in the correct position for the size paper in the tray.

See page 88 for information on loading the 500-sheet drawer.

You did not set the correct paper size for tray 1.

After loading paper in tray 1, set the default paper size from the printer operator panel:

1 From the Paper Menu,

select Paper Size.

2 Select Tray 1 Size. 3 Select the correct paper

size from the list of available values.

For information on using the operator panel, see page ix.

The locking clips are not securing the drawer to the printer.

Attach the four locking clips to the drawer. Refer to the

Setup

Guide

for installation

instructions.

The margin settings for the selected tray need to be adjusted.

Adjust the appropriate margin settings in the Registration Menu.

Refer to the

Complete Printer

Reference

on Lexmark’s Web site for information about accessing this menu.

The paper feed rollers are worn.

Call for service.

Print quality problems (continued)

Symptom Cause Solution

Troubleshooting

Clipped images The paper tray is not

completely inserted into the printer.

Push the tray firmly into the printer to make sure it is fully installed.

The left paper guide in the 500-sheet tray is set for a different size paper than what is loaded in the tray.

Insert the paper guide in the correct position for the size paper in the tray.

See page 88 for information on loading paper.

You did not set the correct paper size for tray 1.

After loading paper in tray 1, set the default paper size from the printer operator panel:

1 From the Paper Menu,

select Paper Size. 2 Select Tray 1 Size. 3 Select the correct paper

size from the list of avail-

able values.

For information on using the operator panel, see page ix.

Print quality problems (continued)

Symptom Cause Solution

ABCDEF ABCDEF ABCDEF ABCDEF ABCDEF

Troubleshooting

Paper feed problems

If paper has trouble traveling through the printer, paper jams or other problems relating to mechanical paper feed can result. Use the following table to find solutions to paper feed problems you are experiencing. For information about paper feed problems in output options, see “Finisher problems” on page 35 or “Mailbox problems” on page 38.

For detailed instructions on clearing paper jams, see page 41. For tips on avoiding paper jams, see page 105.

Paper feed problems

Symptom Cause Solution

Paper frequently jams in the printer.

You are using media that does not meet the printer specifications.

Use recommended paper and other media. Refer to the

Complete Printer

Reference

on Lexmark’s Web site for

detailed specifications.

You have loaded too much paper in the tray.

Make sure the stack of paper you load in the tray does not exceed the maximum stack height indicated at the back of the tray.

The paper guides in the trays are not set to the appropriate position for the size media loaded in the tray.

Move the paper guides to the correct position.

See “Loading the paper trays” on page 79 for detailed instructions.

Paper is not securely under the corner bucklers in the 500-sheet trays.

Make sure paper is loaded properly in the paper tray.

See page 88 for more information.

The 500-sheet tray is not completely inserted into the printer.

Push the tray firmly into the printer.

Paper has absorbed moisture due to high humidity.

• Load paper from a fresh package in the tray.

• Store paper in its original wrapper until you load it in the tray.

See page 104 for more information on properly storing media.

Troubleshooting

Paper frequently jams in the printer (

continued

You are feeding 100% cotton paper from tray 1.

Feed 100% cotton paper from the 500-sheet trays or the optional 2500-sheet drawer (trays 2, 3, or 4).

Paper feed rollers are dirty or worn.

Call for service.

You are feeding media into the manual feed tray incorrectly.

Make sure you load media correctly:

– Load media print side down. – For A4, A5, B5, executive, and

letter size paper, feed the long edge of the paper first.

– For A3, B4, legal, and 11x17 size

paper, feed the short ed ge of the paper first.

The

Paper Jam

message remains after you remove the jammed paper.

You have not cleared the entire paper path.

Clear paper from the entire paper path, and then press

Go.

See page 41 for detailed instructions on clearing paper jams.

The page that jammed does not reprint after you clear the jam.

Jam Recov ery in the Setup Menu is set to Off.

Set Jam Recovery to Auto or On. Refer to the

Complete Printer

Reference

on Lexmark’s Web site for more information about changing the setting.

Paper feed problems (continued)

Symptom Cause Solution

Troubleshooting

Other printing problems (continued)

Symptom Cause Solution

Troubleshooting

Incorrect characters print.

You are using an incompatible parallel cable.

If you’re using parallel interface, make sure you’re using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode.

Ready Hex appears on the operator

panel display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work.

Tray linking is not configured properly.

To configure the linked trays:

• Make sure the Paper Type setting in

the Paper Menu is the same for all linked trays.

• Make sure the Paper Size setting is

the same for all linked trays. –

Tray 1

: Verify the Tray 1 Size set-

ting in the Paper Menu is correct.

–

Trays 2 and 3

: Verify the left paper guide inside the tray is installed in the correct position. (This procedure also applies to

tray 4

, if you have an optional 500-sheet tray installed.) Use the instructions beginning with step 3 on page 90 to move the left paper guide.

–

Tray 4

: If you have an optional 2500-sheet drawer installed, the Paper Size setting is pre-set at the factory to either letter or A4 size paper.

Tray

Missing

appears on the operator panel display even though the tray is installed in the printer.

The left paper guide in the specified tray is not properly inserted.

Pull open the tray, remove the paper, and reinsert the left paper guide, making sure the guide snaps into the notch at the front of the tray.

For detailed instructions, see step 5 on page 93.

Other printing problems (continued)

Symptom Cause Solution

Troubleshooting

Large jobs do not collate.

The job is too complex.

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Add printer memory or a hard disk option.

Refer to the

Complete Printer

Reference

on Lexmark’s Web site for information on managing printer memory and selecting memory options to install.

Unexpected page breaks occur.

The job has timed out.

Set Print Timeout to a higher value from the Setup Menu.

The printer generates an unusual motor noise that lasts up to three minutes.

The printer is trying to determine if there is toner remaining in the toner cartridge.

Replace Toner appears on the

display, replace the toner cartridge. See “Installing a toner cartridge” on page 111.

If no message is displayed and you just inserted a new toner cartridge, the printer may be transporting toner into the photoconductor cartridge. The motor noises should cease in three minutes or less.

An option does not operate correctly after it is installed, or it stops working.

Communication has failed between the printer and the option.

Turn the printer off, wait about 10 seconds, and turn the printer back on.

The option is not set up correctly.

Turn the printer off and check the connection between the option and the printer. Refer to the

Setup Guide

for

complete installation instructions.

The printer driver does not recognize that the option is installed.

Your printer driver may not automatically recognize that an option is attached to your printer. Open the driver and verify that all the printer configuration settings are correct.

Other printing problems (continued)

Symptom Cause Solution

Troubleshooting

Y ou cannot print using the infrared port on the tri-port interface card.

The infrared port is not configured properly.

Make sure neither Infrared Port nor Infrared Buffer is set to Disabled in the Infrared Menu. Also make sure the Window Size and Transmit Delay settings are correct.

The connection between the two infrared devices cannot be made.

Make sure the distance between the two infrared ports is 3 m (10 ft) or less. If necessary, move the ports closer together.

Refer to the

Setup Guide

for more

information. Make sure no objects are between the

two ports. Make sure the computer is set on a

level surface. If necessary, turn off the lights in the

room or close window shades or blinds. Bright light, such as direct sunshine or nearby artificial lights, may interfere with communication.

Y ou cannot print using the LocalTalk port.

The LocalT alk port is not set up correctly.

Make sure neither LocalTalk Port nor LocalTalk Buffer is set to Disabled in the LocalTalk Menu.

Note: For Macintosh users, verify that the printer is set up correctly in the Macintosh Chooser.

You cannot receive faxes via the fax port.

The fax port is not configured correctly.

Make sure neither Fax Port nor Fax Buffer is set to Disabled in the Fax Menu.

The fax machine connected to your printer is not compatible with your printer.

Make sure the fax machine you have connected to your printer is a class 1 fax modem.

The connection has been lost.

If power to the modem has been interrupted, complete the following steps

the order listed:

1 Turn the printer off. 2 Turn the modem on. 3 Turn the printer on.

Refer to the

Setup Guide

for more

information.

Other printing problems (continued)

Symptom Cause Solution

Troubleshooting

Finisher problems

Use the following table to find solutions to problems you are experiencing with the finisher option.

Finisher problems

Symptom Cause Solution

Paper frequently jams in the finisher.

The finisher and printer are misaligned.

Properly align the finisher with the printer.

See “Aligning the finisher with the printer” on page 169.

The finisher cables are not connected properly.

Check the cable connections. Refer to the

Setup Guide

for instructions on

connecting the finisher to the printer.

The transport unit is not properly installed.

If the

280 Paper Jam / Open Cover H

message recurs, verify that you have properly installed the transport unit on top of the printer. The gears must be completely engaged for paper to trav el successfully from the printer to the finisher.

Refer to the

Setup Guide

for detailed

installation instructions.

You are trying to staple, hole punch, or offset media other than paper.

Restrict use of the special finishing features to paper meeting the printer specifications.

Refer to the

Complete Printer

Reference

on Lexmark’s Web site for more information.

You cannot clear the

280 Paper Jam / Open Cover H

message.

The transport unit is not properly installed.

Verify that you have properly installed the transport unit on top of the printer.

Refer to the

Setup Guide

for detailed

installation instructions.

The finisher does not offset the print job as requested.

You’ve selected both offsetting

and

stapling for the job.

The finisher cannot staple

and

offset a print job. If both functions are selected, the printer staples the job, but does not offset it.

Troubleshooting

Pages are not stapled.

The stapler is not installed or is not installed correctly.

Reinstall the stapler. See page 148 for instructions on

removing and installing the stapler.

The stapler is out of staples.

Insert a new staple cartridge. See “Installing a staple cartridge” on

page 148.

The stapler is jammed.

Check the stapler for a staple jam. See “Clearing a staple jam” on

page 156.

The stapler is not primed.

Prime the stapler. See “Priming the stapler” on page 162.

Staples are not properly positioned in the stapler.

Prime the stapler. See “Priming the stapler” on page 162.

You are trying to staple too many sheets.

The finisher can staple up to 50 sheets of 20 lb paper. If you attempt to staple a larger stack of paper, the finisher ejects the stack without stapling it.

Reduce the number of pages in the staple job.

Staple priming fails.

The stapler is out of staples.

Insert a new staple cartridge. See “Installing a staple cartridge” on

page 148.

The staple priming source tray is empty.

Load paper in the staple priming source tray specified in the Finishing Menu.

Bin 2 is full. Remove the stack of paper from bin 2. The stapler is not

installed or is not installed correctly.

Reinstall the stapler. See page 148 for instructions on

removing and installing the stapler.

The stapler is jammed.

Check the stapler for a staple jam. See “Clearing a staple jam” on

page 156.

Finisher problems (continued)

Symptom Cause Solution

Troubleshooting

The staple is in the wrong corner of the stack.

The stapler has a fixed position in the finisher, which determines the placement of the staple.

You cannot change the position of the staple. If necessary , reformat your print job from the software application or rotate your print job using the printer driver to avoid stapled sets that are difficult to read.

A printer message says that all linked bins are full, but bin 1 is empty.

Bin 2 (the default bin for all stapled and offset jobs) is full.

The finisher stacks all stapled jobs and all offset jobs in bin 2. If bin 1 and bin 2 are linked and bin 2 is full, the printer reports that bin 1 is full also.

To clear the message, remove the stack of paper from bin 2. The printer can then receive additional stapled or offset jobs.

The transport unit falls from the top of the printer when you pull away the finisher.

The guide rail attaching the finisher to the printer is not properly installed.

Reinstall the guide rail. When properly installed, the guide rail prevents you from pulling the finisher too far away from the printer.

Refer to the

Setup Guide

for detailed

installation instructions.

Finisher problems (continued)

Symptom Cause Solution

Portrait Landscape

A4, A5, B5, executive, and letter

ABC

A3, B4, legal, and 11x17

Troubleshooting

Mailbox problems

Use the following table to find solutions to problems you are experiencing with the mailbox option.

Mailbox problems

Symptom Cause Solution

Paper frequently jams in the mailbox.

The mailbox and the printer are misaligned.

Align the mailbox with the printer. See “Aligning the mailbox option” on

page 177.

The mailbox cables are not connected properly.

Check the cable connections. Refer to the

Setup Guide

for instructions on

connecting the mailbox to the printer.

The transport unit is not correctly installed.

If the

280 Paper Jam / Open Cover H

Refer to the

Setup Guide

for detailed

installation instructions.

You cannot clear the

280 Paper Jam / Open Cover H

message.

The transport unit is not properly installed.

Verify that you have properly installed the transport unit on top of the printer.

Refer to the

Setup Guide

for detailed

installation instructions.

The transport unit falls from the top of the printer when you pull away the mailbox.

The guide rail attaching the mailbox to the printer is not properly installed.

Reinstall the guide rail. When properly installed, the guide rail prevents you from pulling the mailbox too far away from the printer.

Refer to the

Setup Guide

for detailed

installation instructions.

Troubleshooting

Calling for service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the operator panel.

You’ll also need to know your printer model type and serial number. Refer to the label on the back of the printer under the toner box for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu or from your internet browser, if you have a MarkNet print server attached to your printer. See page 108 for more information about printing the menu settings page.

Troubleshooting

Clearing jams

Clearing paper jams

By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. See page 79 for instructions on loading media. For other tips on avoiding paper jams, see page 105. If you do experience a paper jam, follow the instructions in this chapter to clear the jam and continue printing.

Understanding paper jam messages

When a paper jam occurs, the printer displays a two-line 2

Paper Jam

message and stops operating. Although the location of the paper jam appears on the second line of the display,

you must clear all paper from

the entire paper path

. Press the Go button on the operator panel to clear

the message and continue printing. See “Paper path” on page 42 for an illustration of the areas where y ou can

access jammed paper.

NOTE:

If you have an optional finisher attached to your printer, the message

Leave Staple Job in Finisher , Clear Staple Job

from Finisher

, or Clear Job from Finisher may alternate

with the

Paper Jam message.

Clearing jams

Paper path

The

paper path

is the route paper travels as it makes its way from the selected paper source through the printer and into the selected output bin. To clear the paper in the path, start at the paper source the printer is using for the current job and open all doors and covers between the source and the selected output bin. If you are not sure which source the printer is using, start with tray 4, if installed, or tray 3.

Refer to the f ollo wing illustration for a better understanding of the path the paper travels through the printer. We have labeled the doors and covers that give you access to paper in the path when a jam occurs.

Front view

Jam access door for optional 2500-sheet drawer (Doo r F)

Duplex door (Door G)

Jam access door for tray 2 (Door D)

Jam access doo r for tray 3 (Door E)

Standard output bin

Fuser cover (Cover B)

Side door (Door C)

Manual feed tray

Tray 1

Tray 2

Tray 3

Tray 4

Clearing jams

Message maps

You can use the

message map

on top of the printer (or on the transport unit if an optional finisher or mailbox is installed) to locate the doors and covers you must open when clearing the paper path.

Mailbox lower access door (Door J)

Mailbox upper access door (Door I)

Output bins

Jam access doors (Doors D , E, and F)

Duplex door (Door G)

Manual feed tray

Transport unit cover (Cover H)

Finisher bin cover (Cover N)

Finisher top cover (Cover M)

Message map for printer with mailbox or finisher attached

Message map for printer

Fuser cover (Cover B)

Trays 1, 2, 3, and 4

Output bins

Clearing jams

Clearing jams from the printer

The instructions in this section walk you through the steps necessary to clear paper from the entire paper path. Use the following table to determine where to begin clearing the paper path.

NOTE: If Jam Recovery is set On, the printer reprints any pages

you clear from the paper path. Refer to the Complete Printer Reference on Lexmark’s Web site (www.lexmark.com) for more information.

Tray 4 (optional 2500-sheet drawer)

If the printer is feeding paper from an optional 2500-sheet drawer, follow the instructions beginning in this section to clear the paper jam. Skip to page 48 if the printer is feeding from a 500-sheet drawer.

ARNING

Do not pull open the 2500-sheet tray until you clear all paper from the jam access door on the right side of the printer (Door F). Opening the tray

when paper is jammed in the vertical transport area may result in problems that require a service call.

If the paper source for the job is … Go to page …

Tray 4 (optional 2500-sheet drawer) 44 Tray 4 (optional 500-sheet drawer) 48 Tray 2 or 3 48 Tray 1 53 Manual feed tray 56 Unknown 44

Clearing jams

Open the jam access door on the right side of the printer (Door F).

If you cannot grasp the edge of the paper, rotate the paper release wheel to roll the paper out of the printer.

Clearing jams

Pull the jammed paper straight out.

Close the jam access door.

Clearing jams

If you cannot reach the paper from the jam access door, open tray 4 and remove the jammed paper.

ARNING

If the paper has lodged behind the paper tray where you cannot reach it, discontinue using tray 4 and call for service.

Close tray 4.

Go to page 48 to continue clearing the paper path.

Clearing jams

Trays 2 and 3

If the printer is feeding paper from tray 2 or 3, or from an optional 500-sheet drawer (tray 4), follow the instructions beginning in this section to clear the paper jam.

Open the jam access doors on the right side of the printer (Doors D and E).

NOTE:

Do not open the paper tra ys until you clear all paper from the jam access doors.

Pull the jammed paper out of the printer, as shown.

If you can see the edge of the jammed paper, pull the paper straight out.

Clearing jams

If the paper is tightly bound inside the printer, pull out the upper edge of the jammed paper, and then pull the paper straight out.

If the paper is jammed as shown, release the upper edge of the paper, and then pull the paper straight out.

Clearing jams

Close the jam access doors.

If you cannot reach the paper from the jam access door, pull open the paper tray and remove the jammed paper.

Press down on the pressure plate inside the tray until it clicks into place.

Make sure the adjustable guides are snug against the paper, and the paper stack fits under the corner bucklers.

Clearing jams

If it appears the paper has lodged behind the paper tray, completely remove the tray to retrieve the paper:

Release the tabs on either side of the tray, as shown, and pull the tray straight out of the printer.

Remove any paper from inside the opening for the tray.

Clearing jams

Reinsert the tray.

Make sure the pressure plate is pressed down inside the tray, and the paper stack fits under the corner bucklers.

Align the paper tray with the opening and insert the tray completely into the printer.

If the tray is not pushed completely into the printer, text and images may print in the wrong position on the page, and margins may appear incorrect.

Go to page 53 to continue clearing the paper path.

Clearing jams

Tray 1

If the printer is feeding paper from tray 1, follow the instructions in this section to clear jammed paper from the drawer.

Pull open tray 1.

Press down on the pressure plate until it clicks into place.

Remove the jammed paper by pulling it out, as shown.

Clearing jams

If it appears the paper has lodged behind the paper tray, completely remove the tray to retrieve the paper:

Use a pencil or similar object to press the tab on the right side of the tray, as shown.

Pivot the tray to the left, and then firmly move the tray back and forth to work the tray out of the printer.

Removing the tray may require some force.

Remove any paper from inside the opening for the tray.

Clearing jams

Reinsert the tray.

Make sure the pressure plate is pressed down inside the tray.

Align the left side of the tray with the guides inside the opening.

Insert the rails on the right side of the tray into the metal bracket that extends from inside the printer, as shown.

NOTE:

If the metal bracket slides into the printer while you are inserting the rails, re-extend the bracket.

Metal bracket

Clearing jams

Push the tray firmly into the printer.

Continue clearing paper from the path:

–

If you have a duplex unit installed, go to “Manual f eed unit” to continue clearing the paper path.

–

If you do not have a duplex unit installed, skip to “Photoconductor area” on page 58.

Manual feed unit

NOTE:

The manual feed tr ay is available only if the duplex unit is attached to your printer.

Follow these instructions if you are feeding a single sheet of media into the manual feed tray. Skip to “Photoconductor area” on page 58 if a manual feed unit is not installed.

Pull the jammed sheet straight out of the printer.

If the printer is duplexing the print job, go to page 57 to continue clearing the paper path.

Clearing jams

Duplex unit

Follow these steps if the printer is duplexing the print job. Skip to “Photoconductor area” on page 58 if a duplex unit is not installed or you are not duplexing the print job.

Open the duplex door (Door G).

Depending on the location of the jammed sheet:

Pull the jammed paper straight down and out of the duplex unit.

Clearing jams

Pull the jammed paper straight up and out of the duplex unit.

Close the duplex door.

Go to “Photoconductor area” to continue clearing the paper path.

Photoconductor area

Lift the side door latch and lower the side door (Door C).

Clearing jams

Depending on the location of the jammed sheet:

Pull the jammed paper out from under the photoconductor cartridge, as shown.

Pull the jammed paper straight out from under the transfer roller, as shown.

ARNING

Do not touch the transfer roller. Touching the transf er roller can result in print quality problems.

Clearing jams

If you have an output option attached to your printer, skip to:

–

“Clearing jams from the mailbox option” on page 62, or

–

“Clearing jams from the finisher option” on page 69.

Otherwise, continue with “Fuser area”.

Fuser area

CAUTION:

The fuser area becomes very hot during printer operation. Avoid touching parts in this area of the printer until they have cooled.

With the side door still open, lower the fuser cover (Cover B).

Clearing jams

If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows.

Remove the jammed paper, as shown.

Close the fuser cover.

Close the side door.

Press Go on the operator panel to continue printing.

The printer clears the

2xx Paper Jam

message and continues printing. If the message does not clear, paper is still present in the path. Recheck all doors, covers, and trays in the paper path.

Clearing jams

Clearing jams from the mailbox option

Remember to clear all paper from the entire paper path, not just the area indicated in the paper jam message. See page 41 for more information. Instructions for clearing jams from the mailbox begin on page 63.

Refer to the f ollo wing illustration for a better understanding of the path the paper travels through the transport unit to the mailbox option.

NOTE: If paper jams in the mailbox option recur, make sure the

mailbox cab les are securely connected and the mailbox is properly aligned with the printer. See page 177 for more information.

Output bins

Transport unit cover (Cover H)

Fuser cover (Cover B)

Side door (Door C)

Clearing jams

Pull the mailbox away from the printer.

Lift the side door latch and lower the side door (Door C).

Clearing jams

Lower the fuser cover (Cover B).

CAUTION:

The fuser area becomes very hot during printer operation. Avoid touching parts in this area of the printer until they have cooled.

If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows.

Clearing jams

Remove the jammed paper as shown.

Close the fuser cover.

Close the side door.

Raise the transport unit cover (Cover H).

Clearing jams

Pull the jammed paper straight out of the mailbox.

Close the transport unit cover.

If the

280 Paper Jam / Open Cover H

message frequently recurs, make sure you ha ve properly installed the transport unit. Refer to the

Setup Guide

for complete installation instructions.

Clearing jams

Open the upper access door on the mailbox (Door I).

Pull the jammed paper straight down and out of the mailbox.

Close the upper access door.

Open the lower access door (Door J).

Pull the jammed paper straight down and out of the mailbox.

Clearing jams

Close the lower access door.

Push the mailbox against the printer.

Pull any jammed paper straight out of the bins.

Press Go on the operator panel to continue printing.

The printer clears the

2xx Paper Jam

message and continues printing. If the message does not clear, paper is still present in the path. Recheck all doors, covers, and trays in the paper path.

Clearing jams

Clearing jams from the finisher option

Refer to the f ollo wing illustration for a better understanding of the path the paper travels through the transport unit to the finisher option.

NOTE: If paper jams in the finisher option recur, make sure the

finisher cables are securely connected and the finisher is properly aligned with the printer. See page 169 for more information.

Bin 1

Transport unit cover (Cover H)

Finisher bin cover (Cover N)

Finisher top cover (Cover M)

Bin 2

Fuser cover (Cover B)

Side door (Door C)

Clearing jams

Pull the finisher away from the printer.

Lift the side door latch and lower the side door (Door C).

Clearing jams

Lower the fuser cover (Cover B).

CAUTION:

The fuser area becomes very hot during printer operation. Avoid touching parts in this area of the printer until they have cooled.

If paper is jammed in the fuser, pull the paper release levers in the direction of the arrows.

Clearing jams

Remove the jammed paper as shown.

Close the side door.

Close the fuser cover.

Raise the transport unit cover (Cover H).

Clearing jams

Pull the jammed paper straight out of the finisher.

Close the transport unit cover.

If the

280 Paper Jam / Open Cover H

message frequently recurs, make sure you ha ve properly installed the transport unit. Refer to the

Setup Guide

for complete installation instructions.

Clearing jams

Open the finisher top cover (Cover M).

Clearing jams

If the finisher was punching holes when the paper jammed, rotate the green paper release wheel 10 times to remove the jammed paper.

Check the hole punch box for any paper that might have rolled into it. For instructions on removing the hole punch box, see page 163.

Clearing jams

Lift the green paper release handle to remove the jammed paper.

Close the finisher top cover.

Clearing jams

Open the finisher bin cover (Cover N).

NOTE:

The message

Leave Staple Job in Finisher, Clear Staple

Job from Finisher

, or

Clear Job from Finisher

may alternate

with the

Paper Jam

message. If you see

Leave Staple Job

in Finisher

, do not remove the stack of paper located

under Cover N.

Remove any jammed paper.

Clearing jams

Close the finisher bin cover.

If you think the stapler may be jammed, see “Clearing a staple jam” on page 156.

Push the finisher against the printer.

Press Go on the operator panel to continue printing.

The printer clears the

2xx Paper Jam

message and continues printing. If the message does not clear, paper is still present in the paper path. Recheck all doors, covers, and trays in the paper path.

Loading paper

The Optra W810 has three standard trays that combine for a total paper capacity of 1250 pages. You can also attach an optional 500-sheet drawer or an optional 2500-sheet drawer to your printer to increase its paper feeding capacity to a maximum of 3750 pages.

This chapter provides instructions for loading paper in the printer’s standard and optional trays. It also offers tips on properly storing the media you plan to use in your printer, and hints on how to avoid paper jams.

For details about the types of media your printer supports, refer to the

Complete Printer Reference

on Lexmark’s Web site (www.lexmark.com).

Loading the paper trays

Use the following table as a guide to find more information about loading each of the standard and optional trays . See page 105 for helpful suggestions for avoiding paper jams.

Where do I go from here?

Tray Capacity

Paper sizes supported

Media type See page …

1 250 A3, A4, A5, B4, B5,

letter, executive, legal, and 11x17

Paper, paper labels, transparencies, and card stock

2, 3, 4 500 A3, A4, B4, letter,

legal, and 11x17

Paper 88

4 2500 A4

letter Paper 101

Loading paper

Loading tray 1

Tray 1 holds 250 sheets of A3, A4, A5, B4, B5, letter, executive , legal, and 11x17 size paper. You can also load transparencies, labels, and card stock in tray 1. If you have an optional finisher attached to your printer, note that you cannot staple, hole punch, or offset any media other than paper. Do

not

load 100% cotton paper in tray 1.

NOTE: If you load any media other than letter or A4 size paper in

tray 1, make sure you change the Paper Type and Paper Size settings for that tra y from the operator panel. Refer to the

Complete Printer Reference

for more information.

Pull the paper tray open until it stops.

Loading paper

Press down on the pressure plate until it clicks into place.

Squeeze the left paper guide and slide it all the way to the left.

Loading paper

Press the green tab and slide the adjustable guides all the way open.

Before loading paper, flex the sheets back and forth to loosen them, and then fan them. Straighten the edges on a level surface.

Loading paper

Load the paper with the recommended print side face up, as shown in the illustrations on pages 84 and 85.

Do not exceed the maximum stack height indicated on the adjustable guide.

If you are loading media other than paper, do not load more than 50 sheets. Use the maximum stack height label as a guide.

Paper

Transparencies

(A)

Labels and card stock

(B)

Loading paper

The orientation of the paper in the tray depends on the size paper you’re loading:

– For A4, A5, B5, executive, and letter size paper, place the

long edge of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the

page at the back of the tray.

A4, A5, B5, executive, and letter size paper

Loading paper

– For A3, B4, legal, and 11x17 size paper , place the short edge

of the paper to the right of the tray. If you’re loading preprinted letterhead, place the top of the

page at the left side of the tray.

A3, B4, legal, and 11x17 size paper

Loading paper

Squeeze the left paper guide and slide it toward the paper until the guide fits snugly against the stack.

Press the green tab and slide the adjustable guides toward the paper until the guides fit snugly against the stack.

Lexmark W810 Printer Reference

Specifications and Main Features

Frequently Asked Questions

User Manual