Lexmark W810n - Optra B/W Laser, W810s - OptraImage B/W Laser, Optra W810, 12L0103 Printer Reference
Optra
TM
W810
User’s Reference
First Edition (August 1999)
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iii
Table of contents
Table of contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Introducing the Lexmark Optra W810 printer . . . . . . . . . . . . . . . . vii
Standard model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Fully configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Printer operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Printer pocket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Other sources of information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Setup Guide
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Drivers, MarkVision and Utilities
CD . . . . . . . . . . . . . . . . . . . xii
Lexmark Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Complete Printer Reference
. . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Chapter 1: Understanding printer messages . . . . . . . . . . .1
Chapter 2: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .19
Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Other printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Finisher problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Mailbox problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 3: Clearing paper jams . . . . . . . . . . . . . . . . . . . .41
Understanding paper jam messages . . . . . . . . . . . . . . . . . . . . . .41
Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Message maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Clearing jams from the printer . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Tray 4 (optional 2500-sheet drawer) . . . . . . . . . . . . . . . . . . .44
Trays 2 and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Manual feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
iv
Table of contents
Photoconductor area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Fuser area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Clearing jams from the mailbox option . . . . . . . . . . . . . . . . . . . . .62
Clearing jams from the finisher option . . . . . . . . . . . . . . . . . . . . .69
Chapter 4: Loading paper . . . . . . . . . . . . . . . . . . . . . . . .79
Loading the paper trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Loading tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Loading trays 2 and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Loading the 2500-sheet tray (tray 4) . . . . . . . . . . . . . . . . . .101
Tips for successful printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Storing media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Chapter 5: Replacing supplies . . . . . . . . . . . . . . . . . . . .107
Determining the status of supplies . . . . . . . . . . . . . . . . . . . . . . .108
Requesting audible alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Storing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Recycling used supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Installing a toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Installing the photoconductor kit . . . . . . . . . . . . . . . . . . . . . . . . .116
Replacing the photoconductor cartridge . . . . . . . . . . . . . . .117
Replacing the paper dust remover . . . . . . . . . . . . . . . . . . . .124
Installing the transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Replacing the transfer roller . . . . . . . . . . . . . . . . . . . . . . . . .131
Replacing the ozone filter . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Resetting the printer’s internal counter . . . . . . . . . . . . . . . .139
Installing the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Resetting the printer’s internal counter . . . . . . . . . . . . . . . .147
Installing a staple cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Chapter 6: Maintaining the finisher option . . . . . . . . . . .155
Clearing a staple jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Priming the stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Emptying the hole punch box . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Resetting the printer’s internal counter . . . . . . . . . . . . . . . .168
v
Table of contents
Aligning the finisher with the printer . . . . . . . . . . . . . . . . . . . . . .169
Adjusting the finisher’s standing position . . . . . . . . . . . . . . .169
Adjusting the finisher’s height . . . . . . . . . . . . . . . . . . . . . . .173
Chapter 7: Aligning the mailbox option . . . . . . . . . . . . .177
Adjusting the mailbox’s standing position . . . . . . . . . . . . . . . . . .178
Adjusting the mailbox’s height . . . . . . . . . . . . . . . . . . . . . . . . . .183
Chapter 8: Removing options . . . . . . . . . . . . . . . . . . . .189
Removing the transport unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Detaching a mailbox or a finisher . . . . . . . . . . . . . . . . . . . . . . . .193
Removing memory and option cards . . . . . . . . . . . . . . . . . . . . .196
Accessing the system board . . . . . . . . . . . . . . . . . . . . . . . .196
Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . . . .198
Removing an option card . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Removing a hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Removing the duplex option . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Detaching the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Removing the manual feed unit . . . . . . . . . . . . . . . . . . . . . .207
Adjusting the side door tension . . . . . . . . . . . . . . . . . . . . . .210
Removing an optional drawer . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Chapter 9: Using the print and hold function . . . . . . . . .215
Printing and deleting held jobs . . . . . . . . . . . . . . . . . . . . . . . . . .215
Recognizing when format errors occur . . . . . . . . . . . . . . . .217
Repeat Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Reserve Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Verify Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Confidential jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Appendix: Printer menus . . . . . . . . . . . . . . . . . . . . . . . .221
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
vi
Table of contents
vii
Preface
Preface
Introducing the Lexmark Optra W810
printer
Standard model
The following illustr ation sho ws the standard Optra™ W810 printer. If you
have attached paper handling options to your printer, it ma y look more like
one of the fully configured models shown on page viii. The illustrations in
this book reflect the standard model, unless it’s necessary to show
another configuration.
Tray 1
Tray 2
Tray 3
Fuser cover
(Cover B)
Side door
(Door C)
Jam access door
for tray 2 (Door D)
Jam access door
for tray 3 (Door E)
Toner box
(Cover A)
Standard
output bin
Operator panel
On/off
button
viii
Preface
Fully configured model
The following illustration shows the Optra W810 configured with all the
paper handling options, including a
finisher
. You may have attached a
10-bin mailbox
instead of a finisher.
Finisher
Stapler cover
(Cover L)
Transport unit
(Cover H)
Duplex unit
(Door G)
Manual
feed unit
Tray 4
(2500-sheet drawer)
Jam access door
for tray 4 (Door F)
Finisher top cover
(Cover M)
Finisher bin cover
(Cover N)
Bin 1
Bin 2
ix
Preface
Printer operator panel
Several procedures outlined in this book require that you use the printer
operator panel to clear a message or select an item from a menu. The following information may help you become more familiar with the operator
panel.
The operator panel has six buttons and a light that flashes when the
printer is processing a job. The numbers next to the button names have
significance only if you are trying to print a job you marked
Confidential
from the printer driver. See “Using the print and hold function” on
page 215 for more information.
Operator panel buttons
Button Press this button to …
Go
• Make the printer ready to receive print jobs.
• Clear certain messages from the display.
• Exit printer menus and return the printer to the ready state.
Stop
• Clear certain messages from the display.
• Take the printer offline.
• Stop printer activity when the printer is busy processing a
job.
Menu>
and
<Menu
• Open the menus from the ready state.
• Open the Job Menu while the printer is busy.
• Scroll to the next menu, item in a menu, or value.
• Increase or decrease a numerical value.
Ready
Tray 3 Empty
1
Menu
2
Select 3Return
4
Go
5
Stop
6
x
Preface
If your printer is configured as a network printer available to a number of
users, it is possible that
Menus Disabled appears on the display when you
press
Menu> or <Menu from the Ready display. Disabling the menus pre-
vents users from using the operator panel to inadvertently change a
printer default that has been set by the person managing the printer. You
can still clear messages and select items from the Job Menu when printing a job, but you cannot change other printer settings. You can, however,
use your Lexmark pr inter driver to override printer defaults and select settings for individual print jobs.
See page 221 for a brief overview of the printer menus available from the
operator panel. For more detailed information about each of the menu
items, refer to the
Complete Printer Reference
available on Lexmark’s
Web site (www.lexmark.com).
Select
• Select the item listed on the second line of the display.
• Clear certain messages from the display.
Return
Back up to the previous level of the menu structure without
making a selection.
Operator panel buttons (continued)
Button Press this button to …
Menus Disabled
1
Menu
2
Select 3Return
4
Go
5
Stop
6
xi
Preface
About this book
Use this book whenever you have a question about the Optra W810
printer or encounter a problem when using the printer. It includes inf ormation about loading paper, replacing consumables, clearing paper jams,
and troubleshooting other printer problems. Refer to the
Complete Printer
Reference
if you need more detailed information about your printer.
Printer pocket
We recommend that you keep the
User’s Reference
in the handy printer
pocket, which should be attached to the printer (or optional finisher) in
one
of the three locations shown in the following illustration. Keeping the
book with the printer makes it readily accessible to all users.
If you prefer searching for information online, a copy of this book is also
available on Lexmark’s Web site.
Rear view
Left side of printer
Back of
toner box
Back of finisher
xii
Preface
Conventions
It may help you to recognize the conventions we’ve used in this book:
• Operator panel buttons are printed in boldface type:
Press
Go
after clearing a paper jam.
• Messages that appear on the printer operator panel display are
also printed in boldface type:
If
Replace Toner
appears on the operator panel display, install
a new toner cartridge.
NOTE:
A note provides information you may find useful.
W
ARNING
: A warning identifies something that might damage
your printer hardware or software.
CAUTION: A caution identifies something that might cause you
harm.
Other sources of information
For more information about the Optra W810 printer , refer to the other documents that shipped with your printer, or to the Lexmark Web site.
Setup Guide
The
Setup Guide
provides detailed instructions for setting up your new
printer and installing options, and includes important safety information.
Drivers, MarkVision and Utilities CD
In addition to printer drivers and utilities, the
Drivers, MarkVision and Utili-
ties
CD also includes additional information about Lexmark printers. After
launching the CD, click
View Documentation
and then click one of the fol-
lowing options:
•
Printer Commands
takes you to the
Technical Reference
, which
includes details about printer languages and commands, interface specifications, and memory management.
xiii
Preface
•
Special Media
takes you to the
Card Stock & Label Guide,
which
provides information about choosing the proper media for your
printer.
•
MarkVision Printer Utility
takes you to documents providing details
about the MarkVision™ printer management utility.
•
MarkNet Print Servers
takes you to documents containing informa-
tion about configuring MarkNet internal print servers.
Lexmark Web site
Access our site on the World Wide Web for updated printer drivers and
utilities, and documentation including the
Complete Printer Reference
:
http://www.lexmark.com
Complete Printer Reference
The
Complete Printer Reference
on Lexmark’s Web site provides information about printer features and specifications, printer options, printer
settings, using the menus to change printer defaults, selecting appropriate paper and other media, and managing memory.
xiv
Preface
1
Messages
1
Understanding
printer messages
Messages appear on your operator panel display about the current state
of the printer or indicating printer problems you must resolve. Use the following table to understand printer messages. Explanations of numbered
messages (for example,
38 Memory Full) begin on page 12. For informa-
tion on using the operator panel, see page ix.
If you need to refer to a list of the menus available from the operator
panel, see page 221 for a brief overview. For more detailed information
about each of the menu items, refer to the
Complete Printer Reference
available on Lexmark’s Web site (www.lexmark.com).
Printer messages
Message Action
Activating Menu
Changes
The printer is activating changes made to the printer
settings.
Bin x Full
The specified bin is full. Remove the stack of paper
from the bin to clear the message. If you assigned
the bin a name, the message displays the bin name
instead of the bin number.
Use the message maps on top of the printer to
locate the bin. See page 43 for an illustration.
Busy
The printer is busy receiving, processing, or printing
data. The light on the operator panel blinks while the
printer is processing data.
When the printer is busy, you can press
Menu>
or
<Menu
to open the Job Menu. From the Job Menu,
you can:
• Cancel the current job.
• Choose to print or delete any held jobs or confidential jobs. See “Using the print and hold
function” on page 215 for more information.
2
Messages
Cancelling Job The printer is processing a request to cancel the
current print job.
Change Tray
x
The printer is requesting a different media than what
is loaded in the tray or set in the P aper Siz e or P aper
Type menus.
Check the second line of the display for the custom
media name defined using the MarkVision utility, the
media size, or the media type and size the printer is
looking for (
Plain Letter, for example).
To clear the message:
• Load the requested type and size media in the
tray specified on the display. The printer automatically clears the message and continues printing
the job.
For more information, see “Loading paper” on
page 79.
• Press
Select to clear the message and continue
printing on the media currently loaded in the tray.
• Cancel the current job. Press
Menu> or <Menu.
The Job Menu is displayed. Press
Menu>
or
<Menu until Cancel Job appears on the second
line of the operator panel display. Press
Select.
Check Finisher
Installation
Check Mailbox
Installation
The specified option is detached from the printer. To
clear this message, push the option flush against the
printer and make sure the set pin and magnetic
bracket are properly attached. For more inf ormation,
refer to the
Setup Guide
.
Clearing Job
Accounting Stat
The printer is deleting all job statistics stored on the
hard disk option.
Close Cover
x
The specified cover is open. Close the cov er to clear
the message.
Use the message maps on top of the printer to
locate the cover. See page 4 3 for an illustration.
Note:
If
Close Cover H
appears on the display and
the transport unit cover is closed, make sure the
cable connecting the finisher or mailbox option to the
transport unit is securely attached.
Close Door
x
The specified door is open. Close the door to clear
the message.
Use the message maps on top of the printer to
locate the door. See page 43 for an illustration.
Printer messages (continued)
Message Action
3
Messages
Defragmenting
DO NOT POWER OFF
The printer is defragmenting the flash memory
option to reclaim storage space occupied by deleted
resources.
Note:
Do not turn the printer off while this message
is displayed.
Delete All Jobs.
Go/Stop?
The printer is requesting confirmation to delete all
held jobs.
• Press
Go to continue. The printer deletes all Print
and Hold jobs.
• Press
Stop
to cancel this operation.
See “Using the print and hold function” on page 215
for more information.
Deleting Jobs
The printer is deleting one or more held jobs.
For more information on held jobs, see “Using the
print and hold function” on page 215.
Disabling Menus
The printer is responding to a request to disable the
menus. While the menus are disabled, you cannot
change the printer default settings from the operator
panel.
Empty Box K
The hole punch box in the optional finisher is full. To
clear the message, you must empty the hole punch
box and reset the hole punch counter.
See “Emptying the hole punch box” on page 163 for
detailed instructions.
Enabling Menus The printer is responding to a request to make the
menus available to all users. When this message
clears, press
Menu> or <Menu to view the menus
from the operator panel.
Enter PIN:
=____
Use the operator panel buttons to enter the four-digit
personal identification number (PIN) you identified in
the driver when you sent the confidential job to the
printer.
See “Using the print and hold function” on page 215
for more information.
Fax
x
The printer is processing a fax through an optional
serial interface.
Files will be
Lost. Go/Stop?
You have changed the Job Buffer Size setting from
the operator panel, and the printer must reformat the
hard disk to activate the change. If you press
Go, all
files currently stored on the disk will be deleted.
Press
Return or Stop to cancel this operation.
Printer messages (continued)
Message Action
4
Messages
Flushing Buffer The printer is flushing corrupted print data and
discarding the current print job.
Formatting Disk The printer is formatting the hard disk option.
Note:
Do not turn the printer off while this message
is displayed.
Formatting Flash
DO NOT POWER OFF
The printer is formatting the flash memory option.
Note:
Do not turn the printer off while this message
is displayed.
Infrared
x An optional infrared interface is the active communi-
cation link.
Insert PC
Cartridge
The photoconductor cartridge is either not installed
or is installed incorrectly. Correctly install the photoconductor cartridge to clear the message.
For installation instructions, see page 116.
Insert Stapler The stapler either is not installed or is installed
incorrectly.
• Correctly install the stapler to clear the message.
For installation instructions, see step 12 on
page 153.
• Press
Go to ignore the message.
If you choose to ignore the message, the printer
handles the job as if the stapler were installed but
out of staples. If the
Load Staples message
appears, press
Go again to ignore the message
and print the job without stapling it.
Insert Trayx
Insert the specified tray completely into the printer.
Note:
If you cannot clear this message and the
specified tray is a 500-sheet paper tray (tr ay 2 or tr a y
3, or an optional tray 4), make sure the left paper
guide is properly inserted and snaps into the slot at
the front of the tray. For detailed instructions, see
step 5 on page 93.
Invalid
Network
x
Code
The code in an internal print server (also called an
internal network adapter or INA) is not valid. The
printer cannot receive any jobs until valid code is
programmed into the internal print server.
You can download network code while this message
is displayed.
Printer messages (continued)
Message Action
5
Messages
Load Manual You have sent a request for a manual feed job to the
printer, and the printer is ready for you to insert a
single sheet into the manual feed tray. (A manual
feed tray is available on your printer
only
if a duplex
unit is installed.)
Check the second line of the display for the custom
media name defined using the MarkVision utility, the
media size, or the media type and size the printer is
looking for (
Plain Letter
, for example).
To clear the message:
• Load media of the requested type and size in the
manual feed tray, with the print side face down.
– For A4, A5, B5, executive, and letter size
paper, feed the long edge of the paper first.
– For A3, B4, legal, and 11x17 size paper, feed
the short edge of the paper first.
• Press
Select
or Go to ignore the manual feed
request and print on media already installed in
one of the paper sources. If the printer finds a tray
that has media of the correct type and size, it
feeds media from that tray. If the printer cannot
find a tray with the correct media type and size, it
prints on whatever media is installed in the default
paper source.
• Cancel the print job. Press
Menu> or <Menu. The
Job Menu is displayed. Press
Menu>
or
<Menu
until Cancel Job appears on the second line.
Press
Select
.
Load Staples
The printer is trying to staple the print job, but the
stapler is empty. To clear this message:
• Install a new staple cartridge in the stapler. See
page 148 for detailed instructions.
• Press
Go to clear the message and continue
printing without stapling.
• Cancel the print job. Press
Menu> or <Menu. The
Job Menu is displayed. Press
Menu> or <Menu
until Cancel Job appears on the second line.
Press
Select.
Printer messages (continued)
Message Action
6
Messages
Load Tray x The printer is trying to feed paper from a source it
detects is empty.
Check the second line of the display for the custom
media name defined using the MarkVision utility, the
media size, or the media type and size the printer is
looking for (
Plain Letter, for example).
To clear the message:
• Load media of the requested type and size in the
tray specified on the display. The printer automatically clears the message and continues printing
the job.
• Cancel the print job. Press
Menu>
or
<Menu
. The
Job Menu is displayed. Press
Menu>
or
<Menu
until Cancel Job appears on the second line.
Press
Select.
See “Loading paper” on page 79 for more detailed
information.
LocalTalk
x
An optional LocalTalk interface is the active communication link.
Menus Disabled The printer menus are disabled. You cannot change
the printer default settings from the operator panel.
Network Card
Busy
An internal print server is being reset.
Network
x
An optional network interface is the active communication link.
No Jobs Found.
Retry?
The four-digit personal identification number (PIN)
you entered is not associated with any print job.
• Press
Go to enter another PIN.
• Press
Stop
to exit the PIN entry prompt.
See “Using the print and hold function” on page 215
for more information.
Not Ready
The printer is not ready to receive or process data.
Someone pressed
Stop to take the printer offline.
Press
Go to make the printer ready to receive jobs.
Ovrflow Bin Full The mailbox’s designated overflow bin is full.
Remove the stack of paper from the bin to clear the
message.
Parallel The standard parallel interface is the active commu-
nication link.
Parallel
x
An optional parallel interface is the active communication link.
Printer messages (continued)
Message Action
7
Messages
Performing
Self Test
The printer is running the normal series of start-up
tests it performs after it is turned on.
Power Saver The printer is reducing its electr icity consumption
while it is idle. When your printer is inactive for the
period of time specified in the Power Saver menu
item (20 minutes is the factory default), the
Power
Saver
message replaces the Ready message on the
display.
Your printer is ready to receive and process data.
When
Power Saver is displayed, you can:
• Press
Go to quickly warm the printer to normal
operating temperature and display the
Ready
message.
• Press
Menu>
or
<Menu
to open the menus.
Priming Failed,
Retry. Go/Stop?
The printer failed to prepare the stapler to staple
print jobs.
• Press
Go to attempt priming the stapler again.
• Make sure the stapler has staples installed and
there is no sign of a staple jam.
• Make sure there is paper in the tray specified in
the Staple Prime Source menu.
• If you are printing a job, press
Return
or
Stop
to
continue the print job without priming the stapler.
See “Priming the stapler” on page 162 for more
information.
Priming Stapler
The printer is preparing the stapler to staple print
jobs. After the printer feeds a sheet of paper from
the tray specified in the Staple Prime Source menu,
the stapler attempts to staple the page until it is
successful. The stapled page is then output to bin 2.
See “Priming the stapler” on page 162 for more
information.
Print Jobs on
Disk. Go/Stop?
Jobs that were spooled to the optional disk before
the printer was last turned off have not yet printed.
• Press
Go to print the jobs.
• Press
Return or Stop to delete the jobs from the
disk without printing them.
Printing
Directory List
The printer is processing or printing a directory of all
files stored on the flash memory option and the hard
disk option.
Printing Font
List
The printer is processing or printing a list of all
available fonts for the selected printer language.
Printer messages (continued)
Message Action
8
Messages
Printing Job
Accounting Stat
The printer is processing or printing all job
accounting statistics stored on the hard disk option.
Printing Menu
Settings
The printer is processing or printing the menu
settings page.
Program Flash
DO NOT POWER OFF
The printer is storing resources, such as fonts or
macros, in the flash memory option.
Note:
Do not turn the printer off while this message
is displayed.
Programming Disk
DO NOT POWER OFF
The printer is storing resources, such as fonts or
macros, on the hard disk option.
Note:
Do not turn the printer off while this message
is displayed.
Queuing and
Deleting Jobs
The printer is deleting one or more held jobs and
sending one or more jobs held in the print queue to
print.
For more information on held jobs, see “Using the
print and hold function” on page 215.
Queuing Jobs
The printer is sending one or more jobs held in the
print queue to print.
For more information on held jobs, see “Using the
print and hold function” on page 215.
Ready
The printer is ready to receive and process print
jobs.
Press
Menu>
or
<Menu
to take the printer out of the
Ready
state and open the menus.
Remove Paper
Std Bin
Remove Paper
Output Bin
x
The specified output bin is full. Remove the stack of
paper from the bin and press
Go
to clear the
message.
Remove Paper
All Output Bins
All of the linked output bins are full. Remove the
stacks of paper from each bin to clear the message.
Printer messages (continued)
Message Action
9
Messages
Replace Fuser Replace the fuser to maintain top performance and
avoid print quality and paper feeding problems.
To clear the message:
• Replace the fuser and reset the printer’s internal
counter for the fuser. See page 140 for detailed
instructions on replacing the fuser.
• If necessary, press
Go
to continue printing. If you
delay replacing the fuser, you may experience
printing problems related to a fuser operating
beyond its intended life.
Replace PC Kit
The photoconductor cartridge must be replaced.
When replacing the photoconductor, also replace
the paper dust remover shipped as part of the photoconductor kit.
To clear this message:
• Replace the photoconductor cartridge and paper
dust remover. See page 116 for detailed
instructions on replacing these items.
• If necessary , press
Go
to continue printing without
replacing the photoconductor cartridge.
Note:
If you do not replace the photoconductor
cartridge now, the printer will soon display the
Replace PC Kit To Continue
message and stop
operating. You will not be able to print until you
replace the photoconductor cartridge.
Replace PC Kit
To Continue
The printer has ceased operating. You cannot print
until you replace the items in the photoconductor kit.
See “Installing the photoconductor kit” on page 116
for more information.
Replace Toner
The toner cartridge is empty.
To clear the message:
• Replace the toner cartridge. See “Installing a
toner cartridge” on page 111 for detailed
instructions.
Replace Toner
Cartridge
• If Replace Toner Cartridge appears on the
display, press
Go
to continue printing without
replacing the toner cartridge.
Note:
If you do not replace the toner cartridge now,
the printer will soon display the
Replace Toner To
Continue
message and stop operating. You will not
be able to print until you replace the toner cartridge.
Printer messages (continued)
Message Action
10
Messages
Replace Toner
To Continue
The printer has ceased operating. You cannot print
until you replace the toner cartridge.
See “Installing a toner cartridge” on page 111 for
more information.
Replace Toner/PC Kit You must replace both the toner cartridge and photo-
conductor cartridge.
To clear the message:
• Replace both the toner cartridge and the items in
the photoconductor kit. For more information on
replacing these supplies, see “Installing a toner
cartridge” on page 111 and “Installing the photoconductor kit” on page 116.
• Press
Go
to continue printing without replacing
the toner cartridge and photoconductor cartridge.
Note:
If you do not replace the toner and photoconductor cartridges now, the printer will soon display
either the
Replace T oner To Continue
or
Replace PC
Kit To Continue
message and stop operating. You
will not be able to print until you replace the toner
and photoconductor cartridges.
Replace Transfer
Kit
Replace the items included in the transfer kit to
ensure proper printer operation.
To clear the message:
• Replace the items in the transfer kit and reset the
internal counter for the transfer kit. See page 130
for detailed instructions.
• Press
Go
to clear the message and continue
printing. If you delay replacing the transfer kit, y ou
may experience printing problems.
Resetting
Active Bin
The printer is setting the active bin back to the first
bin in a linked set of bins.
Resetting the
Printer
The printer is deleting any print jobs in process and
restoring all printer settings to the user defaults.
Restoring Factory
Defaults
The printer is restoring the factory default printer
settings.
Refer to the
Complete Printer Reference
on
Lexmark’s Web site (www.lexmark.com) for more
information on factory default settings.
Serial x An optional serial interface is the active communi-
cation link.
Printer messages (continued)
Message Action
11
Messages
Staples Empty The finisher is out of staples, or the stapler is not
installed. If necessary, install a new staple cartridge
and then reinsert the stapler to clear the message.
For more information on replacing staples, see
page 148.
Staples Low The finisher has less than 40 staples left in the
stapler. Install a new staple cartridge to clear the
message.
For more information on replacing staples, see
page 148.
Std Bin Full The standard output bin is full. Remove the stack of
paper in the bin to clear the message.
Tray x Empty The specified tray is out of paper. Load paper in the
tray to clear the message.
For more information, see “Loading paper” on
page 79.
Tray x Low The specified tray is low on paper. Add more paper
to clear the message.
For more information, see “Loading paper” on
page 79.
Tray x Missing
Insert the specified tray completely into the printer.
Note:
If you cannot clear this message and the
specified tray is a 500-sheet paper tray (tr ay 2 or tr a y
3, or an optional tray 4), make sure the left paper
guide is properly inserted and snaps into the slot at
the front of the tray. For detailed instructions, see
step 5 on page 93.
USB
x
The printer is processing data through the specified
USB port.
Waiting The printer has received a page of data to print, but
is waiting for an End of Job command, Form Feed
command, or for additional data.
When
Waiting is displayed, you can:
• Press
Go to print the contents of the buffer.
• Cancel the current job. Press
Menu>
or
<Menu.
The Job Menu is displayed. Press
Menu>
or
<Menu
until
Cancel Job
appears on the second
line of the operator panel display. Press
Select
.
Printer messages (continued)
Message Action
12
Messages
2xx Pap er Jam The printer detects a paper jam. Although the
location of the paper jam appears on the second line
of the display,
you must clear the entire paper path
before continuing your print job
.
W
ARNING
:
If paper is jammed in the optional
2500-sheet tray, do not open the tray until you have
checked the jam access door on the right side of the
printer (Door F) for jammed paper. Opening the tray
when paper is jammed in the vertical transport area
may damage your printer and require a service call.
See “Clearing paper jams” on page 41 for detailed
instructions.
After you clear the paper path, press
Go to clear the
message and continue printing. The printer prints a
new copy of the page that jammed if Jam Recovery
is set to On or Auto.
Leave Staple Job
in Finisher
Clear Staple Job
from Finisher
Clear Job
from Finisher
Note:
If you have an optional finisher attached to
your printer, the message
Leave Staple Job in
Finisher
,
Clear Staple Job from Finisher
, or
Clear
Job from Finisher
may alternate with the 2xx Paper
Jam
message.
34 Wrong Paper
Size in Tray
x
34 Wrong Paper
Size Manual Feed
The printer was expecting to pick a different size
paper from the specified tray than what it now
detects is moving through the paper path.
If the message indicates the problem is in tray 1,
verify that the Tray 1 Size setting in the Paper Menu
matches the size paper loaded in the tray.
If the message indicates the problem is in tray 2 or
tray 3 (or an optional 500-sheet tray 4), check to be
sure the tray’s left paper guide is in the proper
position for the size paper loaded. This message
may occur, for example, if you loaded letter size
paper in a tray where the left paper guide is inserted
in the slot for legal size paper . In addition, make sure
the paper is positioned in the correct orientation in
the tray. See “Loading trays 2 and 3” on page 88 for
detailed paper loading instructions.
Press
Go
to clear the message and continue
printing. The printer does not automatically reprint
the page that prompted the message.
Printer messages (continued)
Message Action
13
Messages
35 Res Save Off
Deficient Memory
The printer lacks the memory needed to enable
Resource Save. This message usually indicates too
much memory is allocated for one or more of the
printer link buffers.
• Press
Go to disable Resource Save and continue
printing.
• To enable Resource Save after you get this
message:
– Make sure the link buff er is set to Auto , and e xit
the menus to activate the link buffer changes.
When
Ready is displayed, enable Resource
Save from the Setup Menu.
– Install additional memory.
37 Insufficient
Collation Area
The printer memory (or optional disk, if installed)
does not have the space necessary to collate the
print job.
• Press
Go
to print the portion of the job already
stored and begin collating the rest of the job.
• Cancel the current job. Press
Menu> or <Menu.
The Job Menu is displayed. Press
Menu> or
<Menu until Cancel Job appears on the second
line of the operator panel display. Press
Select
.
37 Insufficient
Defrag Memory
The printer cannot defragment flash memory
because the printer memory used to store undeleted
flash resources is too full.
Press
Go
to clear the message.
To avoid another
37 Insufficient Defrag Memory
error message:
• Delete fonts, macros, and other data in printer
memory.
• Install additional printer memory.
Printer messages (continued)
Message Action
14
Messages
37 Insufficient
Memory
Held Jobs may be
lost. Go/Stop?
The printer memory is too full to continue processing
print jobs.
The messages
37 Insufficient Memory
and
Held
Jobs may be lost. Go/St op?
alternate on the display
until you do one of the following:
• Press
Go
to clear the messages and continue
printing the job. The printer frees memory by
deleting the oldest held job and continues
deleting held jobs until there is enough printer
memory to process the job.
• Press
Stop
to clear the messages without
deleting any held jobs. Some data in the current
job may not print or may not print correctly.
• Cancel the current job. Press
Menu>
or
<Menu
.
The Job Menu is displayed. Press
Menu> or
<Menu
until
Cancel Job
appears on the second
line of the operator panel display. Press
Select
.
38 Memory Full
The printer is processing data, but the memory used
to store pages is full.
• Press
Go
to clear the message and continue
printing the job. Some data may not print or may
not print correctly.
• Cancel the current job. Press
Menu> or <Menu.
The Job Menu is displayed. Press
Menu> or
<Menu
until
Cancel Job
appears on the second
line of the operator panel display. Press
Select.
To simplify the print job:
• Reduce the amount of text or graphics on a page.
• Delete unnecessary downloaded fonts or macros.
Install additional printer memory to avoid future
38 Memory Full
errors.
Printer messages (continued)
Message Action
15
Messages
39 Complex Page The page may not print correctly because the print
information on the page is too complex.
• Press
Go
to clear the message and continue
printing the job. Some data may not print or may
not print correctly.
• Cancel the current job. Press
Menu>
or
<Menu
.
The Job Menu is displayed. Press
Menu>
or
<Menu
until
Cancel Job
appears on the second
line of the operator panel display. Press
Select.
To avoid another
39 Complex Page
error message:
• Set Page Protect to On in the Setup Menu.
• Reduce the complexity of the page by:
– Reducing the amount of text or gr aphics on the
page.
– Deleting unnecessary downloaded fonts or
macros.
• Install additional memory.
51 Defective
Flash
The printer detects a defective flash memory option.
Press
Go to clear the message and continue
printing. You must install a different flash memory
option before you can download any resources to
flash.
52 Flash Full There is not enough free space in the flash memory
option to store the data you are trying to download.
Press
Go
to clear the message and continue
printing. Downloaded fonts and macros not
previously stored in flash memory are deleted.
To avoid another
52 Flash Full
error message:
• Delete fonts, macros, and other data stored on
the flash memory option.
• Install a larger flash memory option.
53 Unformatted
Flash
The printer detects an unformatted flash memory
option. You must format the flash memory option
before you can store any resources on it.
Press
Go to clear the message and continue
printing.
To format the flash memory option, select Format
Flash from the Utilities Menu.
If the error message remains, the flash memory
option may be defective and require replacing.
Printer messages (continued)
Message Action
16
Messages
54 Serial
Option
x
Error
The printer has detected a serial interface error on
an optional serial port. Make sure the serial link is
set up correctly and you are using the appropriate
cable.
• Press
Go to clear the message and continue
printing. The job may not print correctly.
• Reset the printer. Press
Menu>
or
<Menu
. The
Job Menu is displayed. Press
Menu>
or
<Menu
until Reset Printer appears on the second line.
Press
Select
.
54 Std Par ENA
Conne
ction Lost
54 Par x ENA
Connection Lost
The printer has lost the connection to an external
print server (also called an external network adapter
or ENA).
• Make sure the cable connecting the ENA and the
printer is securely attached. Turn the printer off
and then on again to see if the printer recognizes
the connection.
• Press
Go
to clear the message. The printer
erases any reference to the ENA and then resets.
54 Ser x Fax
Connection Lost
The printer has lost the connection to the external
modem. If the Fax Port menu item in the Fax Menu is
not set to Disabled, the printer automatically
assumes a modem is connected for fax processing.
If the printer does not detect a modem connected to
the serial port, it displays this message.
• Reconnect the modem to the serial port to enable
the printer to receive faxes.
• Press
Go
to clear the message and continue
normal printer operations. You cannot receive
faxes until the modem is reconnected.
If you do not intend to configure the serial port for
receiving faxes, set the Fax Port menu item to
Disabled to prevent the printer from displaying this
message.
55 Insufficient
Fax Buffer
The buffer used to process data is too full to receive
an incoming fax. This has broken the connection
between the printer and the sending fax machine.
The printer will not accept additional fax data until
sufficient fax buffer space is made available.
Press
Go to clear the message and print any fax
data stored in the fax buffer. Some data may not
print or may not print correctly.
To avoid another
55 Insufficient Fax Buffer, increase
the size of the Fax Buffer in the Fax Menu.
Printer messages (continued)
Message Action
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