Lexmark T650, T652, T654, T656 Troubleshooting

Lexmark™ T65x

Embedded Web Server does not open

These are possible solutions. Try one or more of the following:

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

Troubleshooting Guide

Troubleshooting

Solving basic problems

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

• The power cord is plugged into the printer and a properly

grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

• Other electronic equipment plugged into the outlet is

working.

• The printer is turned on. Check the printer power switch.

• The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

• All options are properly installed.

• The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

CHECK THE NETWORK CONNECTIONS

Make sure the printer and computer are turned on and connected to the same network.

CHECK THE NETWORK SETTINGS

Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon.

The Print dialog appears.

3 Select Print as image. 4 Click OK.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS

INSTALLED

• Verify that you are using the correct printer software.

• If you are using a USB port, make sure you are running a

supported operating system and using compatible printer software.

MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED

PROPERLY AND WORKING

• Make sure the internal print server is properly installed and

that the printer is connected to the network.

• Print a network setup page and check that the status shows

Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

MAKE SURE PRINTER CABLES ARE SECURELY

CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

• Delete the print job, and then print it again.

• For PDF documents, recreate the PDF and then print it

again.

MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHANGE THE PAGE PROTECT SETTING TO OFF

1 From the printer control panel, press .

2 Press the arrow buttons until Settings appears, and

then press

3 Press the arrow buttons until Setup Menu appears,

and then press .

4 Press the arrow buttons until Print Recovery

appears, and then press .

5 Press the arrow buttons until Page Protect appears,

and then press .

6 Press the arrow buttons until Off appears, and then

press .

Job prints from the wrong tray or on the wrong paper

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1 From the printer control panel, check the Paper Type setting

from the Paper menu.

2 Before sending the job to print, specify the correct type

setting:

• For Windows users, specify the type from Print

Properties.

• For Macintosh users, specify the type from the Print

dialog.

Incorrect characters print

MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE

If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

These are possible solutions. Try one or more of the following:

LOAD THE SAME SIZE AND TYPE OF PAPER

• Load the same size and type of paper in each tray to be

linked.

• Move the paper guides to the correct positions for the paper

size loaded in each tray.

USE THE SAME PAPER SIZE AND PAPER TYPE

SETTINGS

• Print a menu settings page and compare the settings for

each tray.

• If necessary, adjust the settings from the Paper Size/Type

menu.

Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

MAKE SURE COLLATE IS SET TO ON

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

REDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

MAKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

Increase the Print Timeout value:

1 From the printer control panel, press .

2 Press the arrow buttons until

press .

3 Press the arrow buttons until Setup Menu appears, and

then press .

4 Press the arrow buttons until Timeouts appears, and then

press .

5 Press the arrow buttons until Print Timeout appears,

and then press .

6 Press the arrow buttons until the value you want appears, and

then press

Settings appears, and then

Solving option problems

Settings chosen from the software program or application can change or override settings chosen from the printer control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control panel.

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

CHECK TO SEE IF THE OPTION IS CONNECTED TO THE

PRINTER

1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check the connection between the option and the printer. 4 Connect the power cord to a properly grounded wall outlet.

MAKE SURE THE OPTION IS INSTALLED CORRECTLY

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option.

MAKE SURE THE OPTION IS SELECTED

From the computer you are printing from, select the option. For more information, see the User's Guide.

Paper trays

These are possible solutions. Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1 Open the paper tray. 2 Check for paper jams or misfeeds.

3 Make sure paper guides are aligned against the edges of

the paper.

4 Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.

2000-sheet tray

These are possible solutions. Try one or more of the following:

THE ELEVATOR TRAY IS NOT WORKING PROPERLY

• Make sure the printer is properly connected to the

2000-sheet tray.

• Make sure the printer is turned on.

THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE

PAPER

• Make sure the printer is properly connected to the

2000-sheet tray.

• Make sure the printer is turned on.

Envelope feeder

These are possible solutions. Try one or more of the following:

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY

1 Adjust the envelope support for the length of envelope you

are using.

2 For more information, see the User's Guide.

CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS

Make sure the paper type and paper size settings match the envelopes you are using:

1 From the printer control panel, check the settings for the

envelope feeder from the Paper menu.

2 Before sending the job to print, specify the correct settings

from the computer:

• For Windows users, specify the settings from Print

Properties.

• For Macintosh users, specify the settings from the Print

dialog.

MAKE SURE THE ENVELOPE FEEDER IS INSTALLED

CORRECTLY

If the envelope feeder is listed on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Reinstall the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet.

Duplex unit

If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, then it may not be properly installed. Reinstall the duplex unit. For more information, see the hardware setup documentation that came with the duplex unit, or go to www.lexmark.com/publications to view the duplex unit instruction sheet.

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