Lexmark S 500 SERIES, 4443-302, 4443-301, 4443-30E, 4443-303 Service Manual
...
Lexmark S500 Series All-In-One
Machine Type 4443-301, 4443-302, 4443-303, 4443-30E
Service Manual
Lexmark S500 Series
Edition: February 24, 2010
The following paragraph does not apply to any country where such prov isions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these
available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
user’s responsibility.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States
and/or other countries.
All other trademarks are the property of the i r resp ective owners.
© 2009 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.
P/N 12G0111 Rev 001
Lexmark S500 Series
iii Service Manual
Lexmark S500 Series
Table of contents
Table of contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Print specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Copy specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Understanding the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Using the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Error Code Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
System board service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
CIS module assembly service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Carrier service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Test mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Uninstall/reinstall instructions for Windows users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
For Windows 2000, Windows XP, and Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Uninstall/reinstall instructions for Mac users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Repair information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
General precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Wick removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Midframe removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
INA card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Exit tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Operator panel insert removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Operator panel overlay removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Logo plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Operator panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
RFID card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Paper feed assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Carrier assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Encoder dial sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Media sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Printer base removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Table of contents iv
Lexmark S500 Series
Locations and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
System board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
INA card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
INA card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
RFID card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
RFID card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Preventive maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Table of contents v
Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
CAUTION: POTENTIAL INJURY
This device contains a lithium battery. There is a danger of explosion if a lithium battery is
incorrectly replaced. Replace it only with the same or equivalent type of lithium battery.
Discard used batteries according to the manufacturer’s intstructions and local regulations.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
Lexmark S500 Series
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassung en des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sol lte entsprechende
Vorsichtsmaßnahmen treffen.
Safety information v
Lexmark S500 Series
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e feriment os graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
vi Service Manual
Lexmark S500 Series
Safety information vii
Lexmark S500 Series
Preface
This manual contains maintenance procedures for service providers. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to repair
it. It includes printer specifications, special tools, and acronyms.
2. Diagnostic information contains an error code table, symptom tables, and service checks used to isolate
failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
viii Service Manual
Lexmark S500 Series
1. General information
The Lexmark™ S500 Series All-In-One (4443-301, 4443-302, 4443-303, 4443-30E) is a letter-quality print, copy, and
scan machine. It is a standalone color/mono copier.
General information 1-1
Lexmark S500 Series
Print specifications
Print speed Quick print: 33 ppm mono / 30 ppm color
Print functions/features Standalone photo printing:
• Color or black (grayscale) photo printing
• Photo Menu options pop up at card insert
• Print all photos
• Save photos to PC
• Print photos from USB drive
• Print proof sheet
• Print from PictBridge camera
• Red-eye reduction via proof sheet
• Photo effects: Auto Image Enhance, Antiquing (gray or brown), Sepia,
black and white
Card reader support • Multi Media Card (MMC)
• Secure Digital (SD)
• Mini SD (with customer supplied adapter)
• Memory Stick (MS)
• Memory stick pro
• Memory stick duo (with customer supplied adapter)
• Memory stick duo pro (with customer supplied adapter)
•XD
• XD type M and H
• Micro SD (Transflash) (with customer supplied adapter)
• MMC mobile (with customer supplied adapter)
• RS-MMC (with customer supplied adapter)
• SDHC (high capacity)
1-2 Service Manual
Scanner specifications
Scanner type Flatbed CIS
Scan modes True Color:
• 48 bits internal
• 24 bits external
Gray Mode:
• 16 bits internal
• 8 bits external
Text/Line Art:
1 bit per pixel
Scan method One pass Smart Copy
Lamp warm-up time None
Flatbed scan area • 8.5 X 11.7 inches
• 216 X 297 mm
Scan resolution • Horizontal: 1200 ppi
• Vertical: 2400 ppi
Lexmark S500 Series
Optical scan resolution 1200 x 2400 ppi
General information 1-3
Lexmark S500 Series
Copy specifications
Copy function Standalone only
Standalone copy speed Quick copy:
First copy: 8 ppm mono target, 3 ppm color
Additional copies: 25 ppm mono, 21 ppm color
Standalone copy specifications Mono copy:
• Quick: 300 X 600 dpi print, 150 X 150 ppi scan
• Normal: 600 X 600 dpi print, 300 X 300 ppi scan
• Photo: 1200 X 1200 dpi print, 300 X 300 ppi scan
Color copy:
• Quick: 300 X 600 dpi print, 150 X 150 ppi scan
• Normal: 600 X 600 dpi print, 300 X 300 ppi scan
• Photo (plain): 1200 X 1200 dpi print, 300 X 300 ppi scan
• Photo (glossy): 1200 x 1200 dpi print, 600 x 600 ppi scan
Standalone copy features • One touch copy (defaults to color)
• Borderless copying
– All supported borderless paper sizes are selected via printer driver.
– Standalone borderless support - all sizes listed under media type
excluding Legal, 3.5 x 5, and 3 x 5
• Repeat image
•N-up
• Collate
Supported media type (selectable
via operator panel)
Supported media sizes Standalone:
• Plain
• Matte photo paper
• Transparency
• Glossy/photo
•Letter
• Legal
•A4
•B5
•A5
•A6
• 3 x 5 in.
• 3.5 x 5 in.
• 4 x 6 in.
• 4 x 8 in.
• 5 x 7 in.
• 10 x 15 cm
• 10 x 20 cm
• 13 x 18 cm
• Hagaki
•2L
•L
1-4 Service Manual
Media specifications
Paper capacities Input tray
Plain Up to 100 sheets
Envelopes Up to 10 envelopes
Banner Up to 20 sheets
Heavyweight matte Up to 25 sheets
Photo/glossy Up to 25 sheets
Transparencies Up to 50 sheets
Iron-on transfer Up to 10 sheets
Card stock Up to 25 sheets
Labels Up to 25 sheets
Exit tray
Paper Up to 25 sheets
Lexmark S500 Series
Transparencies 1 sheet
Photo/glossy 1 sheet
Labels Up to 20 sheets
Envelopes Up to 10 envelopes
Heavyweight matte Up to 25 sheets
Banner Up to 20 sheets
Iron-on transfer Up to 10 sheets
Card stock Up to 15 sheets
Media sizes (via driver) Automatic sheet feed:
• Letter (8 1/2 x 11 in.)
• Legal (8 1/2 x 14 in.)
• Executive (7 1/4 x 10 1/2)
• Index card (3 x 5 in.)
• 4 x 6 in.
• 10 x 15 cm
• 4 x 8 in.
• 10 x 20 cm
• A4 (210 x 297 mm)
• B5 (182 x 257 mm)
• A5 (148 x 210 mm)
• A6 card (105 x 148 mm)
• Hagaki (100 x 148 mm)
• L (89 x 127 mm)
• 2L (127 x 178 mm)
• 3.5 x 5 in.
General information 1-5
Lexmark S500 Series
Media sizes (via driver) continued Automatic sheet feed (continued):
• 5 x 7 in.
• 13 x 18 cm
• Custom size (width 3-8.5 in./height 5.0-17.0 in.)
Envelopes:
• 6 3/4 (3 5/8 x 6 1/2 in.)
• 7 3/4 (3 22/25 x 7 1/2 in.)
• 9 (3 7/8 x 8 7/8 in.)
• 10 (4 1/8 x 9 1/2 in.)
• DL (110 x 220 mm)
• C5 (162 x 229 mm)
• C6 (114 x 162 mm)
• B5 (176 x 250 mm)
• A2 baronial (111 x 146 mm)
• Custom size
1-6 Service Manual
Understanding the operator panel
Using the operator panel
The operator panel buttons allow you to copy, scan, or print documents and photos.
The operator panel features:
• Power on/off button
• Color LCD display with screen saver
• 15 buttons
1
2
3
4
6
5
Lexmark S500 Series
78
ON
Setup
1113
COLOR
BLACK
START
2-Sided
91012
Number Part Button Function
1 Power on/off button • Turns the printer on and off
• Switches to Power Saver mode
Note: When the printer is on, press to switch to
Power Saver mode. Press and hold for three
seconds to turn off the printer.
2 Copy button Accesses the copy menu and makes copies
3 Scan button Accesses the scan menu and scans documents
4 Photo button Accesses the photo menu and prints photos
5 Back button • Returns to the previous screen
• Exits from one menu level to a higher one
General information 1-7
Lexmark S500 Series
OK
OK
Number Part Button Function
6 Color/Black button Switches to color mode or to black-and-white mode
7 Start button Starts a print, scan, or copy job, depending on which mode
is selected.
8 2-sided/Eco-mode
button
9 Cancel button • Cancels a print, copy, or scan job in progress
10 Select button • Selects menu options
11 Arrow buttons Selects a menu or submenu item that appears on the
• Activates 2-sided to print on both sides of the paper
(duplex)
• Activates Eco-mode to print on both sides of the paper
(duplex), changes to power saver mode after the printer
is left idle for 10 minutes, sets screen brightness to low
• Exits from a menu level of the Copy, Scan, Photo, or
File Print menus to the top level of a menu
• Exits from a menu level of the Setup menu to the top
level of the previous mode
• Clears current settings or error messages, and returns
to default settings
• Saves settings
• Feeds or ejects paper (Press and hold for three
seconds to feed or eject paper from the printer.)
display
12 Display Displays printer status, messages, and menus
Note: The display is turned off in Power Saver mode.
13 Setup button Accesses the setup menu and changes the printer settings
Note: The Copy, Scan, and Photo button lights are off
when this button is selected.
1-8 Service Manual
Lexmark S500 Series
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error
codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure.
After you complete the repair, perform tests as needed to verify the repair.
Tools required for service
• Flat-blade screwdriver
• #1 Phillips screwdriver
• #2 Phillips screwdriver
• Spring hook
• Analog or digital multimeter
Acronyms
ADC Analog to Digital Converter
ASF Automatic Sheet Feeder
ASIC Application Specific Integrated Circuit
DMA Direct Memory Access
dpi Dots per inch
DSA NPA Device Status Alert
EEPROM Electrically Erasable Programmable ROM
EOF End of Form
Flash Fast EEPROM
GPIO General Purpose Input/Output
HBP Hose Based Printing
IEEE Institute of Electrical and Electro nics Engineers
ips inches per second
LED Light-Emitting Diode
NPA Network Printing Alliance
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
POR Power-On Reset
POST Power-On Self Test
ppi Pixles per inch
RAM Random Access Memory
ROM Read Only Memory
TSR Temperature Sense Resistor
PWM Pulse Width Modulate
UART Universal Asynchronous Receiver/Transmitter
USB Universal Serial Bus
General information 1-9
Lexmark S500 Series
1-10 Service Manual
Lexmark S500 Series
2. Diagnostic information
Power-On Self Test (POST) sequence
Plug the All-In-One into an electrical outlet, and press the Power button.
The All-In-One does a Power-On Self Test (POST) sequence.
1. The Power button light comes on.
2. The following will be displayed on the LCD:
Lexmark
3. The paper feed and transport carrier motors run, and then stop.
4. The carrier moves off of the maintenance station, and then returns.
5. The copy button light, color light, and Wi-Fi light stay on.
6. The LCD copy screen will be displayed.
If any of these fail to occur, remove and reinstall the print cartridge, and then repeat the POST. If the POST remains
incomplete, then see “Service checks” on page 2-11. Find the symptom, and take corrective action.
Troubleshooting tables
The All-In-One has the capability to report internal errors. This is accomplished by displaying the error code on the
operator panel LCD. Also, some errors are reported to host through Extended NPA Device Status Alert (DSA). See
Consumer Printer Division Host-Printer Communications Specification for more detai ls on NPA and DSA.
There are four classes of All-In-One errors:
• POST errors
• Catastrophic unrecoverable errors
• Paper handling errors
• Printhead errors
Note: Each error will have a unique, 4-digit code.
Diagnostic information 2-1
Lexmark S500 Series
Error Code Table
Error
Code
08 Print Carrier Stall The All-In-One carrier has
0101 Paper Out The All-In-One is out of paper. Technical Support Center:
0102 Paper Jam There is paper jammed in the
Name Description Action
Technical Support Center:
stalled.
All-In-One.
Clear the carrier jam, and resend the print
job.
Service:
See “Carrier service checks” on
page 2-12.
Load paper.
Service:
Load paper. If the problem remains, then
check the paper sensor; if the paper
sensor is ok, then check and/or replace
the system board. See “System board
removal” on page 4-26.
Technical Support Center:
Clear the paper jam, and resend the print
job.
Service:
Clear the paper jam, and resend the print
job. If the problem remains, then check
the All-In-One for foreign objects.
0108 Carrier Jam The carrier is jammed and will
not move.
0109 Carrier Jam The carrier is jammed and will
not move.
010A Carrier Jam The carrier is jammed and will
not move.
Technical Support Center:
Check the All-In-One for foreign objects.
Service:
See “Carrier service checks” on
page 2-12.
Technical Support Center:
Check the All-In-One for foreign objects.
Service:
See “Carrier service checks” on
page 2-12.
Technical Support Center:
Service:
See “Carrier service checks” on
page 2-12.
2-2 Service Manual
Lexmark S500 Series
Error
Code
010B Printhead Error The printhead has an error. Technical Support Center:
0302 NVRAM R/W An error was detected in
0303 Memory Failure Unable to initialize memory. Technical Support Center:
Name Description Action
Reinstall the print tanks. If the error is still
there, then replace the print tanks. Check
the printhead contacts to be sure that they
are clean.
Service:
Reinstall the print tanks. If the pro b l em
remains, then clean the contacts on the
printhead. If the problem persists, then
replace the printhead.
Technical Support Center:
reading or writing NVRAM.
Replace the All-In-One.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Replace the All-In-One.
Service:
Replace the system board. See “System
board removal” on page 4-26.
0304 Hardware Failure General hardware failure
(unable to localize failure to a
specific system).
0305 ROM_Checksum_Failure Corrupted ROM. Technical Support Center:
0306 Paper System Failure The DC paper feed system fails
to initialize or calibrate.
Technical Support Center:
Replace the All-In-One.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Diagnostic information 2-3
Lexmark S500 Series
Error
Code
1100 Paper Jam There is paper jammed in the
1101 Paper Out The All-In-One is out of paper. Technical Support Center:
1102 Incorrect Printhead Printhead ID is not valid. Technical Support Center:
1103 Missing Printhead Printhead is missing. Technical Support Center:
Name Description Action
Technical Support Center:
All-In-One.
Clear the paper jam, and resend the print
job.
Service:
Clear the paper jam, and resend the print
job.
Load paper.
Service:
Load paper. If the problem remains, then
check the paper sensor.
Replace the printhead with the correct
printhead.
Service:
Replace the printhead with the correct
printhead.
Install a printhead.
Service:
Install a printhead.
1104 Printhead Order Unsupported order of
printhead.
1105 Scan Back Alignment Failure Automatic alignment has failed. Technical Support Center:
Technical Support Center:
Install the correct printhead.
Service:
Install the correct printhead.
Follow the instructions on the computer
screen to recover and align the print
tanks.
Service:
Follow the instructions on the computer
screen to recover and align the print
tanks.
2-4 Service Manual
Lexmark S500 Series
Error
Code
1201 Print Incomplete The print carrier stopped before
1202 Data Error Incorrect data has been sent
Name Description Action
all of the data was used.
from the host computer to the
All-In-One.
Technical Support Center:
Clear any carrier jams. Unplug the All-InOne from the wall outlet, wait a few
seconds, then plus the All-In-One back in
and turn the power on. Resend the print
job.
Service:
Clear any carrier jams. Unplug the All-InOne from the wall outlet, wait a few
seconds, then plus the All-In-One back in
and turn the power on. Resend the print
job.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
Service:
Replace the system board. See “System
board removal” on page 4-26.
1203 Printhead Short The short test detected a short
circuit in the printhead.
1204 Printhead Programming Firmware is unable to program
pseudo-random printhead ID.
1205 Mono TSR Error There is a problem in the color
TSR circuit; cannot determine
printhead temperature.
1206 Color TSR Error There is a problem in th e color
TSR circuit; cannot determine
printhead temperature.
Technical Support Center:
Remove the printhead. Clean and reinstall
the printhead. If this does not correct the
problem, then replace the printhead.
Service:
Remove the printhead. Clean and reinstall
the printhead. If this does not correct the
problem, then replace the printhead.
Technical Support Center:
Replace the printhead.
Service:
Replace the printhead.
Technical Support Center:
Replace the printhead.
Service:
Replace the printhead.
Technical Support Center:
Replace the printhead.
Service:
Replace the printhead.
Diagnostic information 2-5
Lexmark S500 Series
Error
Code
1207 Paper System Error A paper system error control
1208 Printhead Memory Error Firmware is unable to read the
1209 FLASH Programming Error Could not program FLASH. Technical Support Center:
Name Description Action
Technical Support Center:
failure was detected.
printhead’s memory.
Clear the paper path. Unplug the All-InOne from the wall outlet; wait a few
seconds, then plug the All-In-One back in
and turn the power on. If the remains, then
replace the All-In-One.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
Clean the contacts. If the problem
persists, then replace the printhead. If the
problem remains, then replace the All-InOne.
Service:
Replace the printhead. If the problem
remains, then replace the system board.
See “System board removal” on
page 4-26.
The printer will auto reset. If the problem
remains, then replace the All-In-On e.
1210 Mode Select An invalid print mode was
selected in the print command.
1211 USB Error An error was dete cted in USB
hardware, or invalid results
occurred in USB code.
Service:
Replace the printhead.
Technical Support Center:
Resend the print job. If the problem
remains, then reinstall the printer driver.
Service:
Resend the print job. If the problem
remains, then reinstall the print driver.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
Service:
Replace the USB cable. If the problem
remains, then replace the system board.
See “System board removal” on
page 4-26.
2-6 Service Manual
Lexmark S500 Series
Error
Code
1212 Watchdog Error Indicates printer system was
1213 Data Abort Error Firmware attempted to load or
1214 Invalid Processor Mode Error Indicates the ARM processor
Name Description Action
reset by Watchdog timer;
Subsystem stall failure.
store to an invalid address.
was in an incorrect mode to
perform the requested
operation.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
1215 Math Error There is a problem doing math,
such as dividing by zero.
1216 Mailbox Error Problem with the internal
mailbox messaging system.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
Unplug the All-In-One from the wall outlet;
wait a few seconds, then plug the All-InOne back in and turn the power on. If the
problem remains, then replace the USB
cable.
Service:
Replace the system board. See “System
board removal” on page 4-26.
Technical Support Center:
The printer will auto reset.
Service:
The printer will auto reset.
Diagnostic information 2-7
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