Page 1
S310 Series Quick Reference Guide
October 2011 www.lexmark.com
Page 2
Important Message About Cartridge Recycling!
Please Read Before Opening Your Inkjet Cartridge Box
At Lexmark, we take our commitment to the environment seriously, and we encourage our customers
to participate in our easy, no-cost method for returning empty Lexmark cartridges to Lexmark for proper
recycling. We will insure that cartridges are properly handled with zero waste to landfills.
printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user
of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a
restriction that they may be used only once. After this single use, the license to use the print cartridges
and their contents terminates, and you agree to return them only to Lexmark for recycling. Replacement
inkjet cartridge(s) sold without these terms are available through www.lexmark.com and may be refilled
by you, or a third party, as the only cartridge alternative to be used with the licensed printer.
Go to www.lexmark.com/recycle. Follow instructions to
request postage-paid bags. Bags usually arrive within 7–10 days.
Place the empty Lexmark-branded inkjet cartridge(s) in the
po s ta g e- pa id r et u rn ba g , a nd t he n s e al th e ba g. I f y ou ’ re se n di ng
single-color tanks, we recommend that you send at least two at
a time to maximize the environmental benefits.
Mail the bag to Lexmark’s recycling partner. The bag is preaddressed.
Important safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily
accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up
this product or make any electrical or cabling connections, such as the fax feature, power cord,
or telephone, during a lightning storm.
Visit www.lexmark.com/recycle to learn more about recycling.
Lexmark-branded cartridges are always made with all new parts, though components may contain
recycled material. For warranty returns, call 1-800-332-4120.
This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges
for the life of the patented printer. You agree to: (1) use only genuine Lexmark inkjet cartridges with this
Page 3
Contents 3
Contents
Important safety information.........................................................2
About your printer..........................................................................4
Finding information about the printer.................................................................................4
Minimizing your printer's environmental impact.................................................................4
Printer models......................................................................................................................5
Printer features....................................................................................................................5
Setting up the printer...........................................................................................................5
Understanding the parts of the printer..............................................................................11
Using the printer control panel..........................................................................................12
Using flash drives................................................................................................................13
Ordering and replacing ink cartridges............................................14
Ordering ink cartridges.......................................................................................................14
Replacing ink cartridges......................................................................................................14
Maintaining ink cartridges..................................................................................................15
Using the printer software............................................................17
Minimum system requirements.........................................................................................17
Installing the printer software............................................................................................17
Using the Windows printer software.................................................................................17
Using the Macintosh printer software...............................................................................18
Printing.........................................................................................20
Printing a document...........................................................................................................20
Printing on both sides of the paper (duplexing) automatically..........................................20
Printing photos from a flash drive......................................................................................21
Canceling print jobs............................................................................................................21
Printing from a mobile device............................................................................................21
Making copies.....................................................................................................................22
Making a two‑sided (duplex) copy automatically...............................................................22
Canceling copy jobs............................................................................................................23
Scanning.......................................................................................24
Tips for scanning.................................................................................................................24
Scanning to a local computer.............................................................................................24
Scanning to a flash drive or memory card..........................................................................24
Scanning directly to e‑mail using the printer software......................................................24
Scanning to a PDF...............................................................................................................25
Canceling scan jobs.............................................................................................................25
E-mailing.......................................................................................26
Sending e-mail....................................................................................................................26
Canceling an e‑mail............................................................................................................26
Wireless networking.....................................................................27
Information you will need to set up the printer on a wireless network.............................27
Installing the printer on a wireless network.......................................................................27
What is Wi‑Fi Protected Setup?.........................................................................................27
Configuring Wi‑Fi Protected Setup manually.....................................................................28
Troubleshooting............................................................................29
Notices.........................................................................................36
Edition notice.....................................................................................................................36
Index............................................................................................37
Copying.........................................................................................22
Tips for copying..................................................................................................................22
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About your printer 4
About your printer
Finding information about the printer
The Quick Reference Guide contains instructions on adding your printer to a wireless network, setting up
a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It
also includes information on troubleshooting printer setup issues as well as solving basic networking and
faxing problems.
For additional information, see the following:
What are you looking for? Find it here
Initial setup instructions
Additional setup and instructions for using the
printer
Help using the printer software Software Help installed automatically with the printer
The latest supplemental information, updates,
online customer support, and telephone
support
1
Available on the installation software CD.
2
Available on the installation software CD and on the Lexmark Support Web site at
http://support.lexmark.com.
• Quick Setup Sheet
• Hardware Setup Wizard
Comprehensive User's Guide installed automatically with
the printer software.
For Windows users
After installing your printer, you can access the User's
Guide from the printer program folder:
1
2
1 Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select User's Guide.
For Macintosh users
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double‑click User's Guide.
2
software.
application.
Support Web site—http://support.lexmark.com
Click Help from any printer software program or
Minimizing your printer's environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce
their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your
printer's environmental impact even further.
Conserving energy
• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to
Sleep mode after the printer is left idle for 10 minutes.
• Select the lowest Sleep timeout. The Sleep feature puts the printer in a minimum‑power standby
mode after the printer has been idle for a set amount of time (the Sleep timeout).
• Share your printer. Wireless/network printers allow you to share a single printer among multiple
computers, thus conserving energy and other resources.
Conserving paper
• Print more than one page image on one side of the paper. The Pages per Sheet feature allows you
to print multiple pages on one sheet. You can print up to 16 page images on one side of a sheet of
paper.
• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or
automatically (depending on your printer model).
• Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print
Preview dialog, or the printer display (depending on your printer model).
• Use recycled paper.
• Reduce the margins of documents to be printed.
• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save
them to a computer program, application, or flash drive for presentation.
Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than
normal and are ideal for printing documents that are mostly text.
• Use font types and font settings that requires less ink. Most programs or applications let you adjust
the darkness of the colors.
• Use high yield cartridges. Inks in high yield cartridges allow you to print more pages.
Recycling
• Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To
return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a
postage‑paid bag.
• Recycle the product packaging.
• Recycle your old printer instead of throwing it away.
• Recycle paper from discarded print jobs.
• Use recycled paper.
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About your printer 5
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.
Note: Your printer may not come with some of these programs or some of the functions of these
programs, depending on the features of the printer that you purchased.
Printer models
The installation software CD that came with your printer works for the following printer models:
• Lexmark S315
• Lexmark S319
Printer features
Depending on the model, your printer comes with features that will help you manage and accomplish
printing and imaging tasks:
• Wireless or Ethernet networking—Print and scan from anywhe re in your home or office over a secure
wireless or Ethernet network, as well as share the printer among multiple computers.
• Intuitive to uch screen—Use the full‑featured color touch screen for f ast, easy acces s to all the printer
menus. The large screen also allows you to view and print photos directly from your digital camera or
memory device without using a computer.
• Print—Print docum ents and PDFs quickly from a computer or from a USB flash drive. Built‑in two‑sided
printing lets you save money and the environment.
• Copy—Co py documents and photos with on e‑touch, computer‑free black or color copying. Enjoy 25%
to 400% reduction and enlargement capacity.
• Scan—Scan documents and photos fast and easily with the high‑resolution scanner. Easily scan to a
memory device or t o multiple laptops or comput ers over a secure wireless ne twork with up to 1200 dpi
optical resolution.
• Fax—Do standalone black and color faxing at 33.6Kbps modem speed. Other fax features include 99
speed dials, automatic redial, junk fax blocking, and caller ID.
• Photo printing—Print high‑ quality, long‑lasting photos directly from digital memory cards,
PictBridge‑enabled digital cameras, or USB flash drives.
• SmartSolutions—Simplify printer tasks that you frequently repeat by creating and customizing your
printer solutions. Using the SmartSolutions toolkit on the Web, you can choose the printer tasks that
you often perform, apply your custom settings, and download them to your printer as shortcuts that
you can easily access anytime. You can also customize your printer with solutions that display your
online calendars, online photo albums, RSS feeds, and more.
• Shortcuts—Save a set of frequently used printer settings available for a given task and then assign a
shortcut name and shortcut number to it. When you want to perform a task with those settings, you
can simply select the shortcut number on the printer instead of going through the usual process of
adjusting the settings and options.
• Eco‑Mode—Save energy by activating Eco‑Mode. It automatically dims the printer display light and
puts the printer into Sleep mode after a specified period of inactivity.
Setting up the printer
1 Unpack the printer.
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Notes:
• Do not attach the USB cable until prompted to do so.
• Place the printer near the computer during setup. If you are setting up on a wireless network,
then you may move the printer after setup is complete.
• Contents may vary by model and region.
Page 6
About your printer 6
2 To initiate printer setup using a computer, insert the installation software CD, or download the printer
driver.
With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux
Download the printer driver from
www.lexmark.com.
Note: If the installation screen does not appear after a
minute, then see “Installation screen did not appear during
installation” on page 29.
3 Remove tape and packing material from all areas of the printer.
4 Attach the paper support.
5 Raise the printer control panel until it clicks into place.
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1
2
About your printer 7
6 Open the paper feed guard.
7 Use the paper guide adjustment lever to extend the paper guides.
8 Load paper.
Notes:
• Use the paper guide adjustment lever to adjust the paper guides.
• Do not load more than 100 sheets in the paper support.
9 Close the paper feed guard.
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About your printer 8
10 Extend the paper exit tr ay.
11 Connect the power cord only.
Note: Do not attach the USB cable yet.
12 Make sure the printer is on.
2
1
13 Using the printer control panel, press the up or down arrow button until the language you want is
OK
highlighted on the display, and then press
1
2
.
14 Confirm the language, and then press
Language Selection
Language Selection
You have chosen English
as the language for your
Yes
OK
Printer
Are you sure?
.
No
Page 9
About your printer 9
15 Set the country or region, and then press
Country/Region
Country/Region
United States
Albania
Algeria
Please choose a country or region and press OK
OK
.
16 Set the date. Press the up or down arrow button until the number you want appears on the display.
OK
Press the left or right arrow button to scroll between the month, day, and year. Press
Note: The date format varies, depending on the selected country or region.
Set Date
Set Date
18 01 2011
//
Press OK when complete.
.
18 Set the time zone, and then press
Time Zone
Time Zone
(UTC-05:00) Eastern Time (USA/Ca..
(UTC-06:00) Central Time (USA/Ca...
(UTC-07:00) Mountain Time (USA/C...
19 Open the printer.
OK
.
Please choose a time zone and press OK
.
17 Set the time, and then press
OK
.
Set Time
Set Time
05 55 AM
Press OK when
Note: The printhead moves to the cartridge installation position.
:
complete.
Page 10
About your printer 10
20 Unpack the ink cartridges, and then remove the protective caps from the cartridges.
1 2 3
21 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.
3
22 Close the printer.
23 Press
OK
to print an alignment page.
1
2
Notes:
• Insert the color cartridges first, and then the black cartridge.
• Insert the new ink cartridges immediately after removing the protective cap to avoid exposing
the ink to air.
Notes:
• The alignment page prints.
• Do not remove the page until printing is finished. The alignment page may take a while to print
and will move in and out during the process.
• Streaks on the alignment page are normal and not an indication of a problem.
• The alignment page that prints may differ from the one shown.
• Recycle the alignment page.
Page 11
About your printer 11
Understanding the parts of the printer
9
8
7
Use the To
1 Paper support Load paper.
2 Paper guide adjustment lever Adjust the paper guides.
3 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the
1
2
4 Paper exit tray Hold paper as it exits.
5 Tray extension Keep the paper in place as it exits.
6 Printer control panel Operate the printer.
7 Scanner cover Access the scanner glass.
8 Paper feed guard Prevent items from falling into th e paper slot.
9 Paper guides Keep paper straight when feeding.
printer.
6
5
3
4
Page 12
About your printer 12
Using the printer control panel
10
17
16
15
14
12
13
Use the To
10 Scanner glass Scan or copy photos and documents.
11 Power supply with port Connect the printer to the power cord.
12 Duplex unit
13 USB port Connect the printer to a computer using a USB cable.
14 Printhead access area Install the printhead.
15 Jam clearance cover Access and clear paper jams.
16 Ink cartridge access area Install, replace, or remove ink cartridges.
17 Scanner unit
• Print on both sides of a sheet of paper.
• Clear paper jams.
Warning—Potential Damage: Do not touch the USB port except when
plugging in or removing a USB cable or installation cable.
Note: The carrier moves to the printhead access area when no printhead
is installed in the printer.
• Access the ink cartridges and printhead.
• Clear paper jams.
11
1
Use To
1 Power
2
34567 8
101112
9
• Turn the printer on and off.
• Switch to Sleep mode.
to switch to Sleep mode.
2 Display
Note: The display is turned
off in Sleep mode.
Note: When the printer is on, press
Press and hold
View:
for three seconds to turn off the printer.
• Printer status
• Messages
• Menus
3 Arrow buttons Navigate through menu items that appear on the display.
4 Select
OK
5 Home
6 Color
7 Black
8 Start
• Select menu options.
• Save settings.
Return to the home screen.
Switch to color mode.
Switch to black‑and‑white mode.
Start a job, depending on which mode is selected.
Page 13
About your printer 13
Use To
9 Cancel
• Cancel a print, copy, or scan job in progress.
• Clear current settings or error messages, and return to previous
settings.
10 Wi‑Fi indicator
11 Eco‑Mode
Check the wireless status of your printer.
• Change to Sleep mode after the printer is left idle for 10 minutes.
• Reduce the screen brightness.
12 Back
• Return to the previous screen.
• Exit from one menu level to a higher one.
Using flash drives
Supported file types
• .jpg, .jpeg, .jpe (Joint Photographic Experts Group)
• .tiff, .tif (Tagged Image File Format)
Using a flash drive with the printer
Make sure the flash drive contains files that are supported by the printer. For more information, see
“Supported file types” on page 13.
1 Insert a flash drive into the USB port.
Warning—Potential Damage: Do not touch any cables,
any network adapter, any connector, the memory
device, or the printer in the areas shown while actively
printing, reading, or writing from the mem ory device. A
loss of data can occur.
2 Follow the instructions or select from available options on the printer display.
Note: If the printer does not recognize the memory device, then remove and reinsert it.
E
V
I
R
D
H
S
A
L
F
Notes:
• The flash drive uses the same port that is used for a PictBridge camera cable.
• An adapter may be necessary if your flash drive does not fit directly into the port.
Page 14
Ordering and replacing ink cartridges 14
Notes:
Ordering and replacing ink cartridges
• To get more ink, order high‑yield ink cartridges.
• Depending on your country or region, you may get the ink cartridges individually or in multiple
Ordering ink cartridges
Lexmark S310 Series models (except Lexmark S319)
packs.
• You can order a mix of standard ink cartridges and high‑yield ink cartridges, depending on your
needs.
• For page yield information, visit www.lexmark.com/yields.
Item Return Program
Black cartridge 150 Not available
High‑yield black cartridge 150XL 150XLA
Yellow color cartridge 150 No t available
High‑yield yellow color cartridge 150XL 150XLA
Cyan color cartridge 150 Not available
High‑yield cyan color cartridge 150XL 150XLA
Magenta color cartridge 150 Not available
High‑yield magenta color cartridge 150XL 150XLA
1
Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or
recycling.
2
Available only on the Lexmark Web site at www.lexmark.com.
cartridge
1
Regular cartridge
2
• The cartridges used for printing documents can also be used for printing photos.
• For best results, use only genuine Lexmark ink cartridges.
Replacing ink cartridges
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges
immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.
Removing ink cartridges
1 Turn on your printer.
2 Open the printer.
Lexmark S319 models
Item Return Program
Black cartridge 160 Not available
High‑yield black cartridge 160XL 160XLA
Yellow color cartridg e 160 Not available
High‑yield yellow color cartridge 160XL 160XLA
Cyan color cartridge 160 Not available
High‑yield cyan color cartridge 160XL 160XLA
Magenta color cartridge 160 Not available
High‑yield magenta color cartridge 160XL 160XLA
1
Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or
recycling.
2
Available only on the Lexmark Web site at www.lexmark.com.
cartridge
1
Regular cartridge
2
Note: The printhead moves to the cartridge installation position.
Page 15
Ordering and replacing ink cartridges 15
3 Press the release tab, and then remove the used ink cartridge or cartridges.
1
2
Installing ink cartridges
1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge.
If your ink cartridge comes with a twist cap, then remove the cap.
2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.
3
1
2
Notes:
• Insert the color cartridges first, and then the black cartridge.
• Insert the new ink cartridges immediately after removing the protective cap to avoid exposing
the ink to air.
3 Close the printer.
1 2 3
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance
cycle every week if it is plugged into a properly grounded, working electrical outlet. It will briefly come
out of Sleep mode or will temporarily turn on if it is turned off.
Aligning the printhead
If the characters or lines on your printed image appear jagged or wavy, then you may need to align the
printhead.
1 Load plain paper.
2 From the printer control panel, navigate to:
> Setup > OK >Maintenance > OK > Align Printer >
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
OK
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Ordering and replacing ink cartridges 16
If you aligned the cartridges to improve print quality, then print your document again. If print quality has
not improved, then clean the printhead nozzles.
Cleaning the printhead nozzles
If you have not been using the printer for a long period, then you may need t o clean the printhead nozzles
to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical
outlet to allow it to perform automatic maintenance cycles.
Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead
nozzles.
1 Load paper.
2 From the printer control panel, navigate to:
OK
OK
.
> Setup > OK > Maintenance >
3 Press the up or down arrow button to scroll to Clean Printhead or Deep Clean
Printhead, and then press
A cleaning page prints.
Page 17
Using the printer software 17
Using the printer software
Minimum system requirements
The printer software requires up to 500MB of free disk space.
Supported operating systems
• Microsoft Windows 7 (SP1)
• Microsoft Windows Server 2008 (R2 SP1)
• Microsoft Windows Server 2008 (SP1)
• Microsoft Windows Server 2003 (SP2)
• Microsoft Windows Vista (SP1)
• Microsoft Windows XP (SP3)
• Macintosh Intel OS X version 10.7.0 or later
• Macintosh Intel OS X version 10.6.0 or later
• Macintosh Intel OS X version 10.5.0 or later
• Macintosh Intel OS X version 10.4.4 or later
• Macintosh PowerPC OS X version 10.5.0 or later
• Macintosh PowerPC OS X version 10.4.0 or later
• Ubuntu Linux 11.04, 10.10, 10.04, and 9.04 LTS
• Red Hat Enterprise Linux WS 6, WS 5, and WS 4
• Red Flag Linux Desktop 6.0
*
• SUSE Linux Enterprise Server 11 and 10
• SUSE Linux Enterprise Desktop 11 and 10
• Linux openSUSE 11.4, 11.3, and 11.2
• Linpus Linux Desktop 9.6
• Fedora 14
*
*
• Debian GNU/Linux 6.0 and 5.0
• Mint 10 and 9
• PCLinux OS 2010
*
The printer driver for this operating system is available only at http://support.lexmark.com.
*
*
*
*
*
*
*
*
Installing the printer software
Note: If you installed the printer software on this computer before but need to reinstall the software,
then uninstall the current software first.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the installation dialog screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD
drive.
c Press Enter, or click OK.
3 Click Install, and then follow the instructions on the computer screen.
For Macintosh users
Note: To take advantage of the full features of your printer, select the custom install option, and then
select all packages listed.
1 Close all open applications.
2 Insert the installation software CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click the software installer package, and then follow the instructions on the computer screen.
Using the Internet
1 Go to the Lexmark Web site at http://support.lexmark.com.
2 Navigate to:
SUPPORT & DOWNLOADS > select your printer > select your operating system
3 Download the driver, and then install the printer software.
Using the Windows printer software
Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed.
You may have chosen to install some additional programs. The following table provides an overview of
various software programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation
software CD, run the installation software, and then click Ad vanced Options > Install Additional Software.
Page 18
Using the printer software 18
Printer software
Use the To
TM
Lexma rk
(referred to as Printer Home)
Printer Home
• Launch applications or programs.
• Scan or e‑mail a photo or document.
• Edit scanned documents.
• Scan documents to PDF.
• Adjust settings for the printer.
• Order supplies.
• Maintain ink cartridges.
• Register the printer.
• Contact tech nical support.
• Access the User's Guide.
Lexma rk Phone Book
(referred to as Phone Book)
Abbyy Sprint OCR Scan a document and produce text that you can edit with a
Lexmark Wireless Setup Utility
(referred to as Wireless Setup
Utility)
Lexmark Tools for Office
(referred to as Tools for Office)
Printer Setup Utility Configure the fax and e‑mail settings of your printer.
Status Messenger Learn more about the printing problems encountered.
Status Monitor Center
Manage your fax contacts.
word‑processing program.
• Set up the wireless printer on a wireless network.
• Change the wireless settings of the printer.
Note: This pro gram is installed automatically with the printer software
if the printer has wireless capability.
Access your favorite settings in Microsoft Office 2007.
• Check the supplies status of your printer.
• Order supplies online.
Product Update Receive automatic notifications of updates to your printer software
when new updates are available.
Use the To
Printing Preferences When you clic k File > Print > Properties with a document open, a Printing
Preferences dialog appears. The dialog lets you select options for the
print job, such as the following:
• Select the number of copies to print.
• Print two‑sided copies.
• Select the paper type.
• Add a watermark.
• Enhance images.
• Save settings.
Note: Printing Preferences is installed automatically with the printer
software.
Note: Your printer may not come with some of these programs or some of the functions of these
programs, depending on the features of the printer that you purchased.
Using the Macintosh printer software
Launching the Print dialog
Use the Print dialog to adjust the print settings and schedule print jobs.
With a document or photo open, choose File > Print.
Launching an application
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double‑ click the application that you want to use.
Use the To
Printer Settings
Shortcuts Speed up usual tasks with your printer.
Wireless Setup
Assistant
Uninstaller Remove the printer software from your computer.
• Customize settings for fax jobs.
• Create and edit the Contacts list.
• Configure e‑mail connectivity settings.
• Configure the language, country, date, and time.
Set up the printer on a wireless network.
Note: This application is automatically installed with the printer software if the
printer has wireless capability.
Page 19
Using the printer software 19
Notes:
• Your printer may not come with these applications, depending on the features of the printer that
you purchased or the installation type (standard or custom) chosen when you installed the printer.
• To take advantage of the full features of your printer, select the custom install option during
installation, and then select all packages listed.
Accessing Web links
Web links are links to predefined Web pages that are saved in the printer folder.
1 From the Finder, navigate to:
Applications > select your printer folder > Web Links
2 Double‑click the Web link that you want to visit.
Use To
Customer Support Contact customer support.
Lexmark Software Updates Download and install the latest printer software.
Lexmark Online Visit the Lexmark Web site.
Order Su pplies Online Order ink or supplies.
Printer Registration Register your printer.
Visit Lexmark SmartSolutions
• Visit the SmartSolutions Web site.
• Choose your custom solutions.
Note: Your printer may not come with these Web links, depending on the features of the printer that
you purchased.
Page 20
Printing 20
Printing
Printing a document
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select the print quality, the number of copies to print, the type of paper to use, and how the pages
should print.
4 Click OK to close any printer software dialogs.
5 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop‑up menu, choose your printer.
6 From the print options menu, choose the print quality, the number of copies to print, the type of paper
to use, and how the pages should print.
7 Click Print.
3 Navigate to:
Layout tab > Print on Both Sides (Duplex) area > Print on both sides
• Click Long edge for print jobs with pages that are bound along the long edge of the page.
• Click Short edge for print jobs with pages that are bound along the short edge of the page.
4 Click the Paper/Finishing tab, and then select a supported paper type.
5 Click OK to close any printer software dialogs.
6 Click OK or Print.
To return to single-sided printing, repeat steps 1 and 2, and then navigate to:
Layout tab > Print on Both Sides (Duplex) area > Print on one side only
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 Fr om the Printer pop‑up menu, choose your printer.
6 From the print options pop‑up menu, choose Quality & Media.
7 From the Paper Type pop‑up menu, choose a supported paper type.
8 From the print options pop‑up menu, choose Layout.
9 Fr om the Two ‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding.
• For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait,
top edge for landscape).
Printing on both sides of the paper (duplexing) automatically
Notes:
• The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium
plain, ColorLok certified plain, heavy plain, and letterhead paper types.
• Do not remove the page until printing is finished.
Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
Portrait Landscape
2
1
1
2
Page 21
Printing 21
• For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait,
left edge for landscape).
Portrait Landscape
10 Click Print.
Printing photos from a flash drive
1 Load photo paper.
2 Insert a flash drive or digital camera set to mass storage mode.
3 Use the up or down arrow button to select a photo printing option, and then press
OK
.
• Select and Print allows you to choose a layout, the number of photos per page, paper
settings, photo size, photo quality, and to sharpen the quality of graphics.
• Print Photos allows you to print all photos, s elected photos by photo range, and print photos
using predefined photo size templates.
4 To adju st the print settings, press the up or down arrow button to scroll to the option y ou want to set,
and then press the left or right arrow button to scroll to the setting you want. If necessary, press
to make a selection.
5 Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or
storing.
Canceling print jobs
To cancel a print job from the printer control panel, press . To cancel a print job from the computer,
do the following:
OK
The printers folder opens.
4 Right‑click the printer, and then select Open or See what's printing.
5 Cancel the print job:
• If you want to cancel a particular print job, then right‑click the document name, and then select
Cancel.
• If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.
For Macintosh users
1 Click the printer icon on the Dock.
The print queue dialog appears.
2 Choose the job you want to cancel, and then click Delete.
Printing from a mobile device
What is LexPrint?
LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any
Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the
photo album, or photos you recently captured using the camera of your mobile device, depending on its
features. You can also customize print settings from your mobile device.
Depending on your Lexmark printer model, you may need to download the LexPrint Listener application
from our Web site at www.lexmark.com/lexprint.
Supported printers
LexPrint enables your mobile device to communicate with Lexmark printers found on the same network.
• For select printer models that support Direct Image and Zeroconf or Bonjour, you can print directly
from your mobile device to the printer without using LexPrint Listener. To check if your printer model
supports these features, visit www.lexmark.com/lexprint.
• For ot her Lexmark printers, your mo bile device can send print jobs to your printer as long as the printer
software and LexPrint Listener are installed on the computer where the printer is connected.
Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by
Apple Inc.
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
Page 22
Copying 22
Copying
Scanner glass
Load the original document facedown at the placement corner.
Note: The Automatic Document Feeder (ADF) is available only in select printer models.
Tips for copying
• Make sure you load the original document or photo facedown on the scanner glass and at the
placement corner. You can load postcards, photos, small items, transparencies, photo paper, or thin
media (such as magazine clippings).
• Close the scanner cover, if possible, to avoid dark edges on the scanned image.
• Make sure the paper exit tray is fully extended.
• When the document to be copied is in place with the settings you want, press to start copying.
Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, navigate to:
5 From the Copy menu screen, press the up or down arrow button to scroll to the option you want to
set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press
OK
to make a selection.
6 Se lect the copy mode:
• Press to switch to color mode.
• Press to switch to black‑and‑white mode.
When you select color or black‑only printing, the light that corresponds to your choice comes on.
7 Press .
Note: The selected copy settings are reset to the factory default after two minute s of printer inactivity.
Making a two‑sided (duplex) copy automatically
The automatic duplex unit supports A4 ‑ and letter‑size paper. If you need to make two‑ sided copies using
other paper sizes, then see the instructions for making a two‑sided copy manually.
Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper.
1 Load paper.
2 Load the original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, navigate to:
> Copy > OK > 2‑Sided Copies
4 Pre ss the left or right arrow button to select a two‑sided copying option:
• If you are copying a one‑sided document, then press the arrow buttons to scroll to 1‑sided to
2‑sided.
• If you are copying a two-sided document and using the scanner glass, then press the arrow buttons
to scroll to 2‑sided to 2‑sided.
• If you want to specify the page orientation and la yout of the orig inal document and the copy, then
OK
press the arrow buttons to scroll to Advanced. Press
then press
Notes:
until you reach the Copy menu screen.
• For long-edged binding, pages are bound along the long edge of the page (left edge for portrait
orientation and top edge for landscape orientation).
• For short-edged binding, pages are bound along the short edge of the page (top edge for
portrait orientation and left edge for landscape orientation).
5 Press , and then follow the instructions on the display.
every time you make a selection, and
> Copy > OK > Copies
4 Press the left or right arrow button to select the number of copies.
Page 23
Copying 23
Canceling copy jobs
To cancel a copy job, press , and then press OK.
Scanning stops and the printer returns to the previous menu.
Page 24
Scanning 24
Scanning
Scanner glass
Load the original document facedown at the placement corner.
Note: The Automatic Document Feeder (ADF) is available only in select printer models.
Tips for scanning
• Load the original document facedown on the scanner glass. You can load postcards, photos, small
items, transparencies, photo paper, or thin media (such as magazine clippings).
• Close the scanner cover, if possible, to avoid dark edges on the scanned image.
• Make sure the paper exit tray is fully extended, and the tray extension is flipped out.
• When the document to be scanned is in place with the settings you want, press to start scanning.
3 Press the up or down arrow button to scroll to the scan option you want to set, and then press the
left or right arrow button to scroll to the setting you want.
Set the color, quality, original image size, and other scan options. If necessary, press
you make a selection.
OK
each time
4 Press .
Scanning to a flash drive or memory card
Notes:
• Some features are available only in select printer models.
• Make sure your flash drive or memory card is not write‑protected.
1 Load the original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel navigate to:
> Scan > OK > Memory Device
3 Insert the flash drive or memory card, and then press
Note: The printer reads only one memory device at a time.
OK
.
4 Press the up or down arrow button to scroll to the scan option you want to set, and then press the
left or right arrow button to scroll to the setting you want.
Set the color, quality, original image size, and other scan options. If necessary, press
you make a selection.
OK
each time
5 Press .
Follow the instructions on the printer display.
Scanning directly to e‑mail using the printer software
Make sure you have set up your e‑mail settings before proceeding. For more information, see the section
on e‑mailing in the User’s Guide.
Scanning to a local computer
1 Load the original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel, navigate to:
> Scan > OK > Computer > USB‑Connected Computer >
The USB‑connected computer will receive the scan by default.
Note: Make sure the scan software is installed on the destination computer.
OK
For Windows users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click or Start.
3 Click All Programs or Programs, and then select the printe r program folder from the list.
4 Navigate to:
Printer Home > select your printer > Scan
Page 25
Scanning 25
5 Select Email photo, Email document, or Email PDF.
Note: You can select Email document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears. When the scan is finished, a new e‑mail message
is created with the scanned document automatically attached.
6 Compose your e‑mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the
computer and then send it through e-mail as an attachment.
For Macintosh users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the Applications folder in the Finder, launch the application you want to use.
Note: Use any application that supports both your printer and an e‑mailing option, such as Image
Capture.
3 From the list of devices, select your printer.
Note: For information on finding the list of devices, check the documentation that came with the
application, or search for Scanning an image in the Search field of the Help menu.
4 Adjust the scan settings as needed.
If applicable, click
5 Set the e‑mail application as the scan destination, and then start the scan job.
6 Compose your e‑mail message.
?
on the preview dialog for more information.
2 From the Applications folder in the Finder, launch the application you want to use.
Note: Use any application that supports your printer.
3 From the list of devices, select your printer.
Note: For information on finding the list of devices, check the documentation that came with the
application or search for Scanning an image in the Search field of the Help menu.
4 Adjust the scan settings as needed.
If applicable, click
5 Set the application that supports the PDF format as the scan destination, and then start the scan job.
6 Save the document as a PDF.
?
on the preview dialog for more information.
Canceling scan jobs
Press on the printer control panel, or click Cancel on the computer screen.
Scanning to a PDF
For Windows users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Navigate to:
Printer Home > select your printer > Scan > PDF
Scanning starts and the scan progress dialog appears.
5 Save the document as a PDF.
For Macintosh users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
Page 26
E-mailing 26
You can load postcards, photos, small items, transparencies, photo paper, or thin media (such as
E-mailing
Before you can send an e-mail, you must first configure the network connection and e-mail settings of
your printer.
magazine clippings).
• Close the scanner cover, if possible, to avoid dark edges on the scanned image.
• To send an e‑mail, see “Scanning directly to e‑mail using the printer software” on page 24.
Sending e-mail
Scanner glass
Load the original document facedown at the placement corner.
Note: The Automatic Document Feeder (ADF) is available only in select printer models.
Setting up the e-mail function
For Windows users
Click or Start.
1
2 Click All Programs or Programs, and then select the printe r program folder from the list.
3 Navigate to:
Printer Home > select your printer > Settings > Set up the printer to e‑mail
The E‑ mail Setup Wizard opens.
4 Follow the instructions on the computer screen.
For Macintosh users
1
From the Finder, navigate to:
Applications > select your printer folder > Printer Settings > Email
2 Follow the instructions on the computer screen, and then click Save Settings.
Canceling an e‑mail
To cancel an e‑mail, press .
Tips for e‑mailing
• Make sure to enter your e‑mail account information and set up the SMTP server before sending an
e‑mail.
• Make sure the printer is connected to an Ethernet or wireless network before sending an e‑mail.
If necessary, make sure the network is connected to the Internet for the printer to communicate with
the SMTP server. If the printer cannot connect to the Internet, then contact your system support
person.
The printer supports only one active network connection (Ethernet or wireless) at a time.
• Add contacts to your address book. When sending an e‑mail, you can just select contacts from your
address book instead of typing their e‑mail addresses repeatedly.
• Make sure you load the original document or photo facedown on the scanner glass and at the
placement corner.
Page 27
Wireless networking 27
Wireless networking
Information you will need to set up the printer on a wireless network
To set up the printer for wireless printing, you need to know:
• The name of your wireless network, which is also known as the SSID (Service Set Identifier)
• If encryption was used to secure your network
• The security key (either a WEP key or WPA/WPA2 passphrase)
To find the WPA/WPA2 passphrase for the wireless network, see the documentation that came with
the access point, see the Web page associated with the access point, or consult your system support
person.
If your access point is using WEP security, then the WEP key should be:
• Exactly 10 or 26 hexadecimal characters
or
• Exactly 5 or 13 ASCII characters
If your access point is using WPA or WPA2 security, then the WPA/WPA2 passphrase should be:
• Exactly 64 hexadecimal characters
or
• From 8 to 63 ASCII characters
Notes:
• Hexadecimal characters are A–F, a–f, and 0–9.
• ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a
WPA/WPA2 passphrase are case‑sensitive.
If your wireless network is not using security, then you will not have a security key.
Note: If you do not know the SSID of the network that your computer is connected to, then launch the
wireless utility of the computer network adapter and look for the network name. If you cannot find the
SSID or the security information for your network, then see the documentation that came with the
access point, or contact your system support person.
Installing the printer on a wireless network
Before you install the printer on a wireless network, make sure that:
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the
printer.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the installation dialog does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD
drive.
c Press Enter, or click OK.
3 Follow the instructions on the computer screen.
Note: Select Wireless connection when prompted to select a connection type.
For Macintosh users
1 Close all open applications.
2 Insert the installation software CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click the software installer package, and then follow the instructions on the computer screen.
Note: Select Wireless connection when prompted to select a connection type.
What is Wi‑Fi Protected Setup?
Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless
home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is
no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network
devices.
Note: WPS supports only networks that communicate through access points (wireless routers).
The printer supports the following methods in connecting to a wireless network:
• Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the
access point.
• Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within
a given period of time.
Look for any of these identifier marks to check if your access point is WPS certified:
Page 28
Wireless networking 28
You can find these WPS logos on the side, back, or top of your access point.
For more information on accessing the wireless settings and determining the WPS capability of your access
point, see the documentation that came with the access point or contact your system support person.
Configuring Wi‑Fi Protected Setup manually
Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more
information, see the User’s Guide.
If your printer or device has not yet been configured for wireless connection and you want to configure
it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to displ ay
a message to begin WPS confi guration. There might be a short d elay before the m essage appears. I f nothing
happens after 30 seconds, then do one of the following:
USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD
1
From the printer control panel, navigate to:
> Setup > OK > Network Setup > OK > Wireless 802.11b/g/n > OK > Network Connection
OK
Setup >
> Wireless > OK > Wi‑Fi Protected Setup > OK > WPS PBC Mode >
2 Follow the instructions on the printer display.
USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD
1
From the printer control panel, navigate to:
> Setup > OK > Network Setup > OK > Wireless 802.11b/g/n > OK > Network Connection
OK
Setup >
2 Follow the instructions on the printer display.
> Wireless > OK > Wi‑Fi Protected Setup > OK > WPS PIN Mode >
OK
OK
Page 29
Troubleshooting 29
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly ground ed, working electrical
outlet.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the computer, print server, or network access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
• “Installation screen did not appear during installation” on page 29
• “Incorrect language appears on the display” on page 29
• “Software did not install” on page 29
• “Print job does not print or is missing pages” on page 30
• “Printer is printing blank pages” on page 30
• “Printer is busy or does not respond” on page 31
• “Cannot delete documents from the print queue” on page 31
• “Cannot print through USB” on page 31
for three seconds to turn off
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
L
AUNCH THE PRINTER
For Windows users
1 Click , or click Start and then click Run.
2 In th e Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD
drive.
3 Press Enter, or click OK.
4 Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1 From the Finder desktop, click the CD icon.
2 Double-click the software installer package, and then follow the instructions on the computer
screen.
CD
MANUALLY
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, navigate to:
> Setup > OK > Device Setup > OK > Language >
2 Press the up or down arrow button to scroll to the language you want, and then press
3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press
OK
OK
.
OK
.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
M
AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
T
EMPORAR ILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
Page 30
Troubleshooting 30
C
HECK THE
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
R
ECONNECT THE PRINTER POWER SUPPLY
USB
CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
1 Tur n off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4 Tur n on the printe r.
.
for three seconds to turn off
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
M
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1 Tur n the printer on, and then open the printer.
2 Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3 Close the printer.
S
ELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to Macintosh users only.
1 With a document open, choose File > Print.
2 From the printer pop-up menu, choose your printer, and then click Print.
If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers
in the Default tab, select your printer, and then click Add.
If your printer does not appear in the list, then try either of the following:
• For a USB-connected printer, remove and then reconnect the USB cable.
• For a printer that is wirelessly connected, see the Wireless troubleshooting section.
M
AKE SURE THE PRINT JOB IS NOT PAUSED
M
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
R
ECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4 Turn on the printer.
R
EMOVE AND RECONNECT THE
C
HECK THE
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
USB
CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
USB
CABLE CONNECTED TO YOUR PRINTER
.
for three seconds to turn off
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
R
EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information.
Page 31
Troubleshooting 31
If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try
installing the cartridges again.
2 Load plain, unmarked paper.
3 From the printer control panel, navigate to:
> Setup > OK > Maintenance >
OK
4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press
A cleaning page prints.
5 Load plain, unmarked paper.
6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align
OK
Printer, and then press
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
M
AKE SURE THE PRINTER IS NOT IN SLEEP MODE
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up
the printer.
If the printer will not come out of Sleep mode, then reset the power:
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
R
ECONNECT THE PRINTER POWER SUPPLY
1 Tur n off the printer.
OK
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the
computer and printer may not be communicating.
R
ESTART THE COMPUTER AND TRY AGAIN
.
R
EMOVE AND RECONNECT THE
USB
CABLE CONNECTED TO YOUR PRINTER
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HECK THE
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
M
USB
CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
AKE SURE THE
USB
PORT IS ENABLED IN WINDOWS
.
1 Click , or click Start and then click Run.
2 In th e Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
for three seconds to turn off
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4 Tur n on the printe r.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
Page 32
Troubleshooting 32
Wireless network troubleshooting
If you are having trouble setting up your printer on a network, print a network setup page, and then see
the comprehensive User's Guide available on the installation software CD.
Also, make sure to check the network indicator lights to verify the connection status of the printer. For
more information on the location of the network indicator lights, see“Using the printer control panel” on
page 12.
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
• The printer, the computer, and the access point (wireless router) are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, then try connecting to the Internet over a wireless connection.
• Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
• Your WEP key or WPA passphrase is correct (if your network is secure).
Log on to the access point and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2
share the same security key.
If you are not sure if your security information is correct, then run the wireless setup again.
• The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the access
point (wireless router).
• The Wi‑Fi indicator is green and successfully connected.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The computer and printer are both connected to the same wireless network.
• The printer is located away from obstacles or electronic devices that could interfere with the wireless
signal.
Make sure the printer and access point are not separated by poles, walls, or support columns
containing metal or concrete.
Many devices can i nterfere with the wireless signal, including baby moni tors, motors, cordless phones ,
security system cameras, other wireless networks, and some Bluetooth devices.
Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC
address of the printer.
1 Load plain paper.
2 From the printer control panel, navigate to:
> Setup > OK > Network Setup > OK > Print Network Setup Page >
OK
Locating IP addresses
For Windows users
Click , or click Start and then click Run.
1
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter .
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1
From the Apple menu, choose About This Mac.
2 Click More Info.
3 From the Contents pane, choose Network.
4 If you are connected over a wireless network, choose AirPort from the Active Services list.
Locating the printer IP address
You can locate the printer IP address by viewing the printer network setup page. See the User's
•
Guide on the software installation CD for more information on printing a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or
as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
T
URN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON
Wait one minute for the printer and computer to reestablish the connection. This can sometimes
refresh network connections and resolve connectivity issues.
Page 33
Troubleshooting 33
D
ISCONNECT FROM
When you are connected to another network through a VPN connection, you will not be able to access
the printer over your wireless network. End your VPN session, and then try printing again.
M
AKE SURE DEMO MODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the printer control panel, navigate to:
> Setup > OK > Demo Mode > OK > Off >
C
HECK YOUR
If your access point is using WEP security, then the WEP key should be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a
keyboard. ASCII characters in a WEP key are case‑sensitive.
If your access point is using WPA or WPA2 security, then the WPA passphrase should be:
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a
keyboard. ASCII characters in a WPA passphrase are case‑sensitive.
Note: If you do not know this information, then see the documentation that came with the access
point, or contact your system support person.
C
HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East, and Africa such as LiveBox, AliceBox, N9UF Box,
FreeBox, or Club Internet may require you to pre ss an association/registration button when adding the
printer to your wireless network.
If you are using one of th ese boxes and need more information, then see the documentation that came
with your box, or contact your Internet Service Provider (ISP).
WEP
VPN
KEY OR
SESSION
WPA
PASSPHRASE
OK
M
OVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT
The range of your wireless network depends on many factors, including the abilities of your access
point and network adapters. If you are having trouble printing, then try placing the computer and
printer no more than 100 feet apart.
C
HECK THE WIRELESS SIGNAL QUALITY
Print a netwo rk setup page and check the s ignal quality. If the si gnal quality is listed as go od or excellent,
then another factor is causing the problem.
C
HECK YOUR ADVANCED SECURITY SETTINGS
• If you are using MAC (Media Access Control) address filtering to limit access to your wireless
network, then you must add the printer MAC address to the list of addresses allowed to connect
to the access point.
• If you set the access point to issue a limited number of IP addresses, then you must change this so
that the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with
the access point, or contact the person who set up your wireless network.
M
AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT
• See if you have access to the Internet by opening your Web browser and accessing any site.
• If there are other computers or resources on your wireless network, then check to see if you can
access them from your computer.
M
AKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print
wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already
connected to the wireless network.
For Windows users
1
Obtain the SSID of the network that the computer is connected to.
a Type the IP address of your access point into the address field of your Web browser.
M
OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other
appliances, cordl ess phones, baby monitors, a nd security system cameras . Make sure your access po int
is not positioned too closely to these devices.
If you do not know the IP address of the access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter or click OK.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the access point .
• The IP address appears as four sets of numbers separated by periods, such as
192.168.2.134.
Page 34
Troubleshooting 34
b Type the user name and password of the access point when prompted.
c Click OK.
d In the Wireless settings section, look for the SSID.
e Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Obtain the SSID of the network th at the printer is connected to:
a From the printer, print a network setup page.
b In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless
network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network
used by the computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1 From the Apple menu, navigate to:
System Preferences > Network > AirPort
The SSID of the network that the computer is connected to is displayed in the Network Name menu.
2 Write down the SSID.
In Mac OS X version 10.4 or earlier
1 From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to is displayed in the Network menu.
2 Write down the SSID.
For Macintosh users with an access point
1
Type the IP address of the access point in the address field of your Web browser, and then continue
to step 2.
If you do not know the IP address of the access point, then do the following:
a From the Apple menu, navigate to:
System Preferences > Network > AirPort
b Click Advanced or Configur e.
c Click TCP/IP.
The Router entry is typically the access point.
2 Type your user name and password when prompted, and then click OK.
3 In the Wireless settings section, look for the SSID.
4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Notes:
• Make sure you copy the network information down exactly, including any capital letters.
• Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
M
AKE SURE YOUR
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or
later.
OS IS
COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT
“Communication not available” message appears when printing wirelessly
Try one or more of the following:
M
AKE SURE YOUR COMPUTER AND PRINTER HAVE VALID
If you are using a laptop an d have power saving sett ings enabled, then you may see the ”Communic ation
not available” message on your computer screen when you attempt to print wirelessly. This can occur
if the laptop hard drive has powered down.
If you see this message, then wait a few seconds and then try to print again. The laptop and printer
require a few seconds to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach
to the network, then there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
For Windows users
1 Click , or click Start and then click Run.
2 In th e Start Search or Run box, type cmd.
3 Press Enter, or click OK.
4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1 From the Apple menu, navigate to:
About This Mac > More Info
2 From the Contents pane, choose Network.
3 If you are connected over a wireless network, then choose AirPort from the Active Services list.
The Router entry is typically the access point.
IP
ADDRESSES FOR THE NETWORK
Page 35
Troubleshooting 35
Locating the printer IP address
• From the printer, print a network setup page.
In the TCP/IP section, look for Address.
• View the printer settings.
From the printer control panel, navigate to:
> Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection
OK
Setup >
If the printer o r the laptop does n ot have an IP address , or if either has an address of 169.254.x.y ( where
x and y are any two numbers between 0 and 255), then do the following:
> TCP/IP > OK > IP Address >
OK
1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2 Turn on the device, and then check the IP addresses again.
If the printer or the laptop still does not receive a valid IP address, then there is a problem with your
wireless network. Try the following:
• Make sure your access point (wireless router) is turned on and is working.
• Remove any objects that could be blocking the signal.
• Temporarily turn off any unnecessary wireless devices on your network and pause any
network‑intensive activities, like large file transfers or network games. If the network is too busy,
then it is possible that the printer is not receiving the IP address within the allowed time.
• Make sure your DHCP server, which may also be your wireless router, is working and is configured
to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with
your wireless router.
If the printer and computer have valid IP addresses and the network is operating correctly, then
continue troubleshooting.
M
AKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
Note: This solution applies to Windows users only.
1 Click , or click Start and then click Run.
2 In th e Start Search or Run box, type control printers.
3 Press Enter, or click OK.
4 Right‑click the printer, and then select Properties or Printer properties from the menu.
5 Click the Ports tab.
6 Click the box next to Enable bidirectional support if it is not already checked.
7 Click Apply > OK, and then try to print again.
M
AKE SURE THE WIRELESS PORT IS SELECTED
Note: This solution applies to Windows users only.
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
4 Right‑click the printer, and then select Properties or Printer properties from the menu.
5 Click the Ports tab, and then locate the selected port.
The selected port has a check mark beside it in the Port column.
6 If the Description column of the selected port indicates that it is a USB port, then scroll t hrough the
list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.
7 Click OK, and then try to print again.
Page 36
Notices 36
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Notices
All other trademarks are the property of their respective owners.
Edition notice
October 2011
The following paragraph does not apply to any country where such provisions are inconsistent with
local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a produ ct, program,
or service is not intended to state or imply that only that product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other
products, programs, or services, except those expressly designated by the manufacturer, are the user’s
responsibility.
For Lexmark technical support, visit support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
If you don't have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA
© 2011 Lexmark International, Inc.
All rights reserved.
Federal Communications Commission (FCC) compliance information
statement
This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired
operation.
Any questions on this statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
For additional compliance information, see the online documentation.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in
the United States and/or other countries.
Page 37
Index 37
Index
A
aligning the printhead 15
B
bidirectional communication
enabling 34
buttons, printer control panel
arrow b uttons 12
Back 13
Black 12
Cancel 13
Color 12
Eco‑Mode 13
Home 12
Power 12
Select 12
Start 12
C
canceling
copy job 23
e‑mail 26
print job 21
scan job 25
cannot delete documents from print queue 31
cannot print over wireless network 32
cannot print through USB 31
cartridges, ink
ordering 14
checking an unresponsive printer 29
checklist
before you troubleshoot 29
cleaning printhead nozzles 16
Communication not available
message 34
configuring Wi‑Fi Protected Setup
PBC, Push Button Configuration method 28
PIN, Personal Identification Number method 28
conserving energy, ink, and paper 4
copies
making 22
copy job
canceling 23
copying 22
on both sides of the paper 22
tips 22
D
documents
printing 20
scanning using the touch screen 24
duplex
copying, automatic 22
printing, automatic 20
duplex unit 12
E
emission notices 36
energy
conserving 4
e‑mail function
setting up 26
e‑mailing
canceling 26
scanned documents 24
setting up e‑mail function 26
tips 26
F
FCC notices 36
features, printer 5
finding
information 4
publications 4
Web site 4
finding IP address of computer (Mac) 32
flash drive
inserting 13
scanning to 24
I
incorrect language appears on display 29
information
finding 4
information needed for setting up printer on
wireless network 27
ink
conserving 4
ink cartridge access area 12
ink cartridges
installing 14
ordering 14
removing 14
replacing 14
inserting a flash drive 13
installation screen did not appear
automatically 29
installing printer
on wireless network (Macintosh) 27
on wireless network (Windows) 27
installing printer software 17
J
jam clearance cover 12
L
language
changing 29
LexPrint 21
M
Macintosh
installing printer on wireless network 27
Macintosh printer software
using 18
memory card
scanning to 24
minimum system requirements 17
models, printer 5
N
network setup page
printing 32
networking
finding IP address of computer 32
finding IP address of computer (Mac) 32
finding IP address of printer 32
IP addresses 32
notices 2, 36
P
page does not print 30
paper
conserving 4
paper exit tray 11
paper feed guard 11
paper guide adjustment lever 11
paper guides 11
paper support 11
parts
diagram 11
PDF
creating from scan 25
Personal Identification Number method
using 28
PictBridge port 11
power supply port 12
Print dialog
launching 18
print job
canceling 21
print troubleshooting
cannot delete documents from print queue 31
printer
features 5
models 5
setting up 5
printer control panel 11
display 12
layout 12
using 12
Wi‑Fi indic ator 13
printer does not respond 31
printer features 5
printer models 5
printer printing blank pages 30
printer problems, basic solutions 29
printer software
installing 17
printers
supported 21
printhead
aligning 15
printhead access area 12
printhead nozzles
cleaning 16
printing
documents 20
network setup page 32
on both sides of the paper 20
two‑sided 20
publications
finding 4
Push Button Configuration method
using 28
R
recycling 4
replacing ink cartridges 14
Page 38
Index 38
S
safety information 2
scan job
canceling 25
scanner cover 11
scanner glass 12
scanner unit 12
scanning
creating a PDF from scan 25
documents for e‑mailing 24
tips 24
to a flash drive 24
to a local computer 24
to a memory card 24
using the touch screen 24
selecting the wireless port 34
setting up printer 5
on wireless network (Macintosh) 27
on wireless network (Windows) 27
setup troubleshooting
cannot print through USB 31
incorrect language appears on display 29
installation screen did not appear
automatically 29
page does not print 30
printer does not respond 31
printer printing blank pages 30
software did not install 29
software did not install 29
supported operating systems 17
supported printers 21
T
technical support 29
tips for
copying 22
e‑mailing 26
scanning 24
tray extension 11
troubleshooting
checking an unresponsive printer 29
contacting technical support 29
solving basic printer problems 29
wireless network 32
troubleshooting, print
cannot delete documents from print queue 31
troubleshooting, setup
cannot print through USB 31
incorrect language appears on display 29
installation screen did not appear
automatically 29
page does not print 30
printer does not respond 31
printer printing blank pages 30
software did not install 29
troubleshooting, wireless
cannot print over wireless network 32
two‑sided
copying, automatic 22
two‑sided printing 20
U
USB port 12
W
Web Links
accessing 18
Web site
finding 4
Windows
installing printer on wireless network 27
Windows software
Abbyy Sprint OCR 17
Phone Book 17
Printer Home 17
Printer Setup Utility 17
Printing Preferences 17
Product Update 17
Status Messenger 17
Status Monitor Center 17
Tools for Office 17
Wireless Setup Utility 17
wireless network
information needed for setting up wireless
printing 27
installing printer on (Macintosh) 27
installing printer on (Windows) 27
troubleshooting 32
wireless setup
information needed for 27
wireless troubleshooting
cannot print over wireless network 32
Wi‑Fi Protected Setup
configuring manually 28
using 27
Wi‑Fi Protected Setup logo
identifying 27
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