Lexmark Pro915 Reference Guide

Pro910 Series Quick Reference Guide

October 2012 www.lexmark.com

Important Message About Cartridge Recycling!
Please Read Before Opening Your Inkjet Cartridge Box

At Lexmark, we take our commitment to the environment seriously, and we encourage our customers
to participate in our easy, no-cost method for returning empty Lexmark cartridges to Lexmark for proper
recycling. We will insure that cartridges are properly handled with zero waste to landfills.

printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user
of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a
restriction that they may be used only once. After this single use, the license to use the print cartridges
and their contents terminates, and you agree to return them only to Lexmark for recycling. Replacement
inkjet cartridge(s) sold without these terms are available through www.lexmark.com and may be refilled
by you, or a third party, as the only cartridge alternative to be used with the licensed printer.

Go to www.lexmark.com/recycle. Follow instructions to
request postage-paid bags. Bags usually arrive within 7–10 days.

Place the empty Lexmark-branded inkjet cartridge(s) in the
postage-paid return bag , and then seal the bag. If you’re sending
single-color tanks, we recommend that you send at least two at
a time to maximize the environmental benefits.

Mail the bag to Lexmark’s recycling partner. The bag is pre­addressed.

Important safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily
accessible.

Do not place or use this product near water or wet locations.

Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11)
cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting
this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up
this product or make any electrical or cabling connections, such as the fax feature, power cord,
or telephone, during a lightning storm.

Visit www.lexmark.com/recycle to learn more about recycling.
Lexmark-branded cartridges are always made with all new parts, though components may contain

recycled material. For warranty returns, call 1-800-395-4039.
This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges

for the life of the patented printer. You agree to: (1) use only genuine Lexmark inkjet cartridges with this

Contents 3

Contents

Important safety information.........................................................2

About your printer..........................................................................5

Finding information about the printer.................................................................................5

Minimizing your printer's environmental impact.................................................................5

Printer models................................................................................................................. .....5

Printer features....................................................................................................................6

Setting up the printer...........................................................................................................6

Understanding the parts of the printer..............................................................................11

Using the printer control panel..........................................................................................13

Understanding the home screen........................................................................................13

Navigating menus using the touch screen..........................................................................14

Using memory cards and flash drives.................................................................................15

Ordering and replacing supplies....................................................17

Ordering ink cartridges.......................................................................................................17

Replacing ink cartridges......................................................................................................1 7

Maintaining ink cartridges..................................................................................................18

Using the printer software............................................................20

Supported operating systems.............................................................................................20

Installing the printer software............................................................................................20

Using the Windows printer software.................................................................................21

Using the Macintosh printer software...............................................................................21

Printing.........................................................................................23

Printing a document...........................................................................................................23

Printing on both sides of the paper (duplexing) automatically..........................................23

Printing photos using the printer control panel.................................................................24

Canceling print jobs........................................................................................................... .24

Printing from a mobile device............................................................................................24

Copying.........................................................................................26

Tips for copying............................................................................................................... ...26

Making copies.....................................................................................................................26

Making a two‑sided (duplex) copy automatically...............................................................26

Canceling copy jobs............................................................................................................26

Scanning.......................................................................................27

Tips for scanning.................................................................................................................27

Scanning to a local computer.............................................................................................27

Scanning to a network computer.......................................................................................27

Scanning to a flash drive or memory card..........................................................................27

Scanning directly to e‑mail using the printer software......................................................28

Scanning to a PDF...............................................................................................................28

Canceling scan jobs.............................................................................................................29

E-mailing.......................................................................................30

Sending e-mail................................................................................................................. ...30

Canceling an e‑mail............................................................................................................30

Setting up the printer to fax..........................................................31

Step 1: Connect the printer to the telephone line.............................................................31

Step 2: Check the dial tone.................................................................................................38

Step 3: Set your fax name and fax number........................................................................39

Step 4: Set the printer to receive faxes automatically or manually...................................39

Step 5: Set the number of rings..........................................................................................39

Step 6: Create a contact list................................................................................................39

Faxing...........................................................................................41

Sending faxes......................................................................................................................41

Receiving faxes...................................................................................................................42

Wireless networking.....................................................................43

Information you will need to set up the printer on a wireless network.............................43

Installing the printer on a wireless network.......................................................................43

Contents 4

What is Wi‑Fi Protected Setup?.........................................................................................44

Configuring Wi‑Fi Protected Setup manually.....................................................................44

Using SmartSolutions....................................................................46

What are SmartSolutions?..................................................................................................46

Troubleshooting............................................................................47

Notices.........................................................................................57

Edition notice.....................................................................................................................57

Index............................................................................................58

About your printer 5

About your printer

Finding information about the printer

The Quick Reference Guide contains instructions on adding your printer to a wireless network, setting up
a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It
also includes information on troubleshooting printer setup issues as well as solving basic networking and
faxing problems.

Note: Some functions are available only in select printer models.

For additional information, see the following:

What are you looking for? Find it here

Initial setup instructions

Additional setup and instructions for using the
printer

Help using the printer software Software Help installed automatically with the printer

The latest supplemental information, updates,
online customer support, and telephone
support

1

Available on the Software and Documentation CD.

2

Available on the Software and Documentation CD and on the Lexmark Support Web site at

http://support.lexmark.com.

Minimizing your printer's environmental impact

We are committed to protecting the environment and are continually improving our printers to reduce
their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your
printer's environmental impact even further.

• Quick Setup Sheet

• Hardware Setup Wizard

User’s Guide

software.
application.

Support Web site—

2

2

Click Help from any printer software program or

http://support.lexmark.com

1

Conserving paper

• Print more than one page image on one side of the paper. The Pages per Sheet feature allows you

to print multiple pages on one sheet. You can print up to 16 page images on one side of a sheet of
paper.

• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or

automatically (depending on your printer model).

• Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print

Preview dialog, or the printer display (depending on your printer model).

• Use recycled paper.

• Reduce the margins of documents to be printed.

• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save

them to a computer program, application, or flash drive for presentation.

Conserving ink

• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than

normal and are ideal for printing documents that are mostly text.

• Use font types and font settings that require less ink. Most programs or applications let you adjust

the darkness of the colors.

• Use high‑yield cartridges. These cartridges let you print more pages.

Recycling

• Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To

return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to request
a postage‑paid bag.

• Recycle the product packaging.

• Recycle your old printer instead of throwing it away.

• Recycle paper from discarded print jobs.

• Use recycled paper.

To read the Lexmark Environmental Sustainability Report, visit www.lexmark.com/environment.

Note: Your printer may not come with some of these programs or some of the functions of these

programs, depending on the features of the printer that you purchased.

Conserving energy

• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to

Sleep mode after the printer is left idle for 10 minutes.

• Select the lowest Sleep timeout. The Sleep feature puts the printer in a minimum‑power standby

mode after the printer has been idle for a set amount of time (the Sleep timeout).

• Share your printer. Wireless/network printers allow you to share a single printer among multiple

computers, thus conserving energy and other resources.

Printer models

The installation software CD that came with your printer works for the following printer models:

• Lexmark Pro912

• Lexmark Pro915

• Lexmark Pro919

About your printer 6

Printer features

Depending on the model, your printer comes with features that will help you manage and accomplish
printing and imaging tasks:

• Wireless or Ethernet networking—Print and scan from anywhere in your home or office over a secure

wireless or Ethernet network, as well as share the printer among multiple computers.

• Intuitive touch screen—Use the full‑featured color touch screen for fast, easy access to all the printer

menus. The large screen also allows you to view and print photos directly from your digital camera or
memory device without using a computer.

• Print—Print docum ents and PDFs quickly from a compu ter or from a USB flash drive. B uilt‑in two‑sided

printing lets you save money and the environment.

• Copy—Copy documents and photos with one‑touch, computer‑free black or color copying. Enjoy 25%

to 400% reduction and enlargement capacity.

• Scan—Scan documents and photos fast and easily with the high‑resolution scanner. Easily scan to a

memory device or to multiple laptops or computers over a secure wireless network with up to 1200 dpi
optical resolution.

• Fax—Do standalone black and color faxing at 33.6Kbps modem speed. Other fax features include 99

speed dials, automatic redial, junk fax blocking, and caller ID.

• Photo printing—Print high‑quality, long‑lasting photos directly from digital memory cards,

PictBridge‑enabled digital cameras, or USB flash drives.

• SmartSolutions—Simplify printer tasks that you frequently repeat by creating and customizing your

printer solutions. Using the SmartSolutions toolkit on the Web, you can choose the printer tasks that
you often perform, apply your custom settings, and download them to your printer as shortcuts that
you can easily access anytime. You can also customize your printer with solutions that display your
online calendars, online photo albums, RSS feeds, and more.

• Shortcuts—Save a set of frequently used printer settings available for a given task and then assign a

shortcut name and shortcut number to it. When you want to perform a task with those settings, you
can simply select the shortcut number on the printer instead of going through the usual process of
adjusting the settings and options.

• Eco‑Mode—Save energy by activating Eco‑Mode. It automatically dims the printer display light and

puts the printer into Sleep mode after a specified period of inactivity.

Setting up the printer

1 Unpack the printer.

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Notes:

• Do not attach the USB cable until prompted to do so.

• Place the printer near the computer during setup. If you are setting up on a wireless network,

then you may move the printer after setup is complete.

• Contents may vary by model and region. Some functions are available only in select printer

models.

2 To initiate printer setup using a computer, insert the installation software CD, or download the printer

driver.

About your printer 7

With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux

Download the printer driver from

www.lexmark.com.

Note: If the installation screen does not appear after a

minute, then see “Installation screen did not appear during
installation” on page 47.

3 Remove tape and packing material from all areas of the printer.

4 Pull the paper tray completely out of the printer.

5 Move the paper guides to the sides.

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3

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About your printer 8

6 For A4‑ and legal‑size paper, extend the paper tray.

1

2

7 Load paper.

8 Adjust the paper guides.

1

2

9 Insert the paper tray.

10 Connect the power cord only.

Note: Do not attach the USB cable yet.

Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray.

Overloading the tray can cause paper jams.

OK

Espanol

~

Suomi

English

Francais

No

Yes

Accept

USA

Uruguay

US Virgin Islands

Venezuela

Country / Region

Accept

Set Date

Month

1

Day

30

Yea r

2011

Accept

Set Time

12 :00 AM

Accept

Central (GMT - 6:00)

Mountain (GMT - 7:00)

Pacific (GMT - 8:00)

Choose a Time Zone

Alaska (GMT - 9:00)

About your printer 9

11 Make sure the printer is on.

12 Set the language on the printer control panel, and then touch OK.

14 Set the country or region, and then touch Accept.

Country / Region

US Virgin Islands

15 Set the date, and then touch Accept.

Set Date

SD/MS-Duo/MMC

16 Set the time, and then touch Accept.

13 Confirm the language, and then touch Yes.

Language

You have chosen English as the language

for your Printer.

Are you sure?

Yes

17 Set the time zone, and then touch Accept.

Choose a Time Zone

Central (GMT - 6:00)

Mountain (GMT - 7:00)

Pacific (GMT - 8:00)

No

Alaska (GMT - 9:00)

Fax Setup

Setup LaterYes

To send faxes from this printer, you must complete

fax setup. Do you want to set up fax now?

Continue

?

Quit

About your printer 10

18 To configure basic fax functions, touch Yes, and then proceed to the next step. Otherwise, touch Set

Up Later, and then go to step 21.

To send faxes from this printer, you must complete

fax setup. Do you want to set up fax now?

Setup Later

19 Enter your fax number for the printer, and then touch Accept. Your fax number identifies you as the

sender in all your sent faxes.

Enter Your Fax Number Accept

Back

123

5

4

6

789

0

Clear

#

20 Enter your name or company name, and then touch . Your fax name identifies you as the sender

in all your sent faxes.

22 Open the printer.

23 Unpack the ink cartridges.

21 Configure other advanced fax settings later in the software installation.

Lexmark Pro910 Series Installation

Lexmark Pro910 Series Installation

Configure Advanced Features

Youcan nowprint, butthere are additionalsteps requiredto access all the
features of your device.

Get my printer ready to scan directly to my computer

Configure Lexmark SmartSolutions and standalone email

Get my printer ready to send and receive faxes

What will I be missing if I don’t do this now?

How can I do this later?

Quit

About your printer 11

24 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.

3

1

Notes:

• Install the color ink cartridges first. Then, use two hands to install the black cartridge.

• Install the new ink cartridges immediately after removing the protective cap to avoid exposing

the ink to air.

25 Close the printer.

2

26 Extend the paper exit tray and flip out the paper stop.

2

1

27 From the printer control panel, touch Continue to print an alignment page.

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Notes:

• The alignment page prints.

• Do not remove the page until printing is finished. The alignment page may take a while to print.

• Streaks on the alignment page are normal and not an indication of a problem.

• The alignment page that prints may differ from the one shown.

• Recycle the alignment page.

SD/MS-Duo/MMC

The customer support label that is located near the ink cartridge access area contains the ink
compatibility information, model number, product Web site, and technical support number.

Understanding the parts of the printer

Note: Some functions are available only in select printer models.

About your printer 12

9

1

2

8

SD/MS-Duo/MMC

7

3

6

5

Use the To

1 Automatic Document Feeder

(ADF) tray

Load original documents into the ADF for scanning, copying, or faxing.

Note: Do not load postcards, photos, small items, or thin media
(such as magazine clippings) into the ADF. Place these items on the
scanner glass.

2 ADF output tray Hold documents as they exit from the ADF.

3 Memory card slot Insert a memory card.

4 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the

printer.

5 Paper exit tray Hold paper as it exits.

6 Paper tray (Tray 1) Load paper.

7 Paper stop Catch the paper as it exits.

8 Printer control panel Operate the printer.

9 ADF Scan, copy, or fax multiple‑page letter‑, legal‑, and A4‑size

documents.

4

10

11

13

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LINE

15

12

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18

Use the To

10 Scanner unit

• Access the ink cartridges and printhead.

• Remove paper jams.

11 Ink cartridge access area Install, replace, or remove ink cartridges.

12 Ethernet port Connect your printer to a computer, a local network, an external DSL, or

a cable modem.

13 USB port Connect the printer to a computer using a USB cable.

Warning—Potential Damage: Do not touch the USB port except when

plugging in or removing a USB cable or installation cable.

14 EXT port

Connect additional devices (telephone or answering machine) to the
printer and the telephone line. Use this port if you do not have a dedicated
fax line for the printer, and if this connection method is supported in your
country or region.

Note: Remove the plug to access the port.

15 LINE port

Connect the printer to an active telephone line (through a standard wall
jack, DSL filter, or VoIP adapter) to send and receive faxes.

16 Power supply with port Connect the printer to a power source.

17 Duplex unit

• Print on both sides of a sheet of paper.

• Remove paper jams.

16

17

About your printer 13

Use the To

18 Printhead access area Install the printhead.

Note: The carrier moves to the printhead access area when no

printhead is installed in the printer.

19 Jam clearance cover Remove jammed pages.

Using the printer control panel

Note: The icons appear when they are selectable on the current screen. If an icon does not appear,

then the function is not available.

1 2 3 4

567

Use To

1 Power

2 Back

3 Touch‑screen display

Note: The display is turned off

in Sleep mode.

4 Start

• Turn the printer on and off.

• Switch to Sleep mode.

Note: When the printer is on, press

mode. Press and hold
printer.

for three seconds to turn off the

to switch to Sleep

• Return to the previous screen.

• Exit from one menu level to a higher one.

• Navigate the printer menus.

• Change settings.

• View printer messages and animation.

Start a job, depending on which mode is selected.

Use To

5 Cancel

6 Help

7 Home

Cancel the current job or task.

View Help text messages.

View the Tutorial when on the home screen.

Return to the home screen.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use
the home screen selections to initiate an action, such as copying or faxing, or to change the printer settings.

Note: Some functions are available only in select printer models.

Use To

1 Copy

A

1

Access the copy menu and make copies.

2

3

9

4

8

5

7

6

2 Scan

Access the scan menu and scan documents.

Paper Size

Paper Type

Photo Size

Layout

Change Print Settings

Letter

Auto Detect

4x6 in.

About your printer 14

Use To

3 Fax

4 Memory Device

Access the fax menu and send faxes.

View, select, print, or attach photos and documents to e‑mail.

Note: This icon appears only when you return to the home screen while a
memory card, flash drive or PictBridge‑enabled camera is connected to the
printer.

or

PictBridge

5 SmartSolutions

Access the SmartSolutions menu.

6 Ink levels icon

7 Setup icon

Access the setup menu and change printer settings.

• View the current ink levels of the installed cartridges.

• Access cartridge maintenance and information functions.

Navigating menus using the touch screen

12

Select Photos

Use To

1 Left arrow

2 Right arrow

3Accept

1 - 6 of 10

Scroll left.

Scroll right.

Save your setting.

Layout

3

4

6

5

8 Eco‑Mode icon

9 Wi‑Fi indicator

or

Ethernet indicator

Activate Eco‑Mode to select the following options:

• Change to Sleep mode after the printer is left idle for 10 minutes.

• Set screen brightness to low.

Check the network connection status of your printer and access the network
settings.

4 Up arrow

5 Scroll bar

6 Down arrow

Scroll up.

Scroll up and down the menu list.

Scroll down.

About your printer 15

Tips:

• Use your fingers to navigate the screen. The touch screen does not work if you use other tools or

devices to navigate.

• Drag the scroll bar or touch the arrows until the menu or s etting that you want appears on the display.

• Flick the screen by dragging your finger up or down the screen, and then lifting your finger off the

screen. To navigate to the next or previous screen, flick sideways. It will have the same effect as
selecting the left or right arrow.

• To confirm a setting or select a menu or item, touch it.

• If necessary, touch OK or Accept after making a selection or changing a setting.

Note: All the instructions in this guide start from the home screen. If you are not on the home screen,

then touch

For example, to navigate to Paper Type and select the default paper type setting:

.

1 Touch > Paper Setup > Paper Type.

Note: For select printer models with two paper trays installed, touch

paper tray, and then touch Paper Type.

> Paper Setup, select the

2 Scroll up or down (using the scroll bar or arrows, or by flicking the screen up or down) to view the list

of paper types.

3 Select a paper type setting by touching it, and then touch Accept to save the setting.

Using memory cards and flash drives

Supported memory cards and file types

Memory card File type

• Secure Digital (SD)

• Secure Digital High Capacity (SDHC)

• Micro Secure Digital (with adapter) (Micro SD)

• Mini Secure Digital (with adapter) (Mini SD)

• MultiMedia Card (MMC)

• Reduced Size MultiMedia Card (with adapter)

(RS‑MMC)

• MultiMedia Card mobile (with adapter)

(MMCmobile)

• Memory Stick Duo

• Memory Stick PRO Duo

Documents:

• .pdf (Adobe Portable Document Format)

Images:

• .jpg, .jpeg, .jpe (Joint Photographic Experts

Group)

• .tiff, .tif (Tagged Image File Format)

Using a memory card or flash drive with the printer

Insert a memory card into the card slot or a flash drive into the USB port

Inserting a memory card Inserting a flash drive

SD/MS-Duo/MMC

DRIVE

FLAS H

Notes:

• Insert the card with the brand name label facing

up.

• Make sure any arrows on the card point toward

the printer.

• If necessary, connect the memory card to the

adapter that came with it.

• Make sure that the memory card inserted is

supported by the printer. For more information,
see “Supported memory cards and file types” on
page 15.

• The card reader light comes on when a memory

card is inserted and blinks when a memory card is
being accessed.

Notes:

• The flash drive uses the same port that is used

for a PictBridge camera cable.

• An adapter may be necessary if your flash

drive does not fit directly into the port.

SD/MS-Duo/MMC

About your printer 16

Warning—Potential Damage: Do not touch any cables, any
network adapter, any connector, the memory device, or the
printer in the areas shown while actively printing, reading,
or writing from the memory device. A loss of data can occur.

SD/MS-Duo/MMC

E

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L

F

The Memory Device screen appears on the display.

Notes:

• If the printer does not recognize the memory device, then remove and reinsert it.

• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a

memory card is in the card slot, then the display prompts you to choose which memory device to
use.

Ordering and replacing supplies 17

Notes:

Ordering and replacing supplies

• To get more ink, order high‑yield ink cartridges.

• Depending on your country or region, you may get the ink cartridges individually or in packs.

Ordering ink cartridges

Lexmark Pro910 Series except Pro919

Item Return Program

Cartridge

Black cartridge 150 Not available

High‑yield black cartridge 150XL, 155XL 150XLA

Yellow color cartridge 150 Not available

High‑yield yellow color cartridge 150XL 150XLA

Cyan color cartridge 150 Not available

High‑yield cyan color cartridge 150XL 150XLA

Magenta color cartridge 150 Not available

High‑yield magenta color cartridge 150XL 150XLA

1

Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or

recycling.

2

Available only on the Lexmark Web site at www.lexmark.com.

1

Regular cartridge

2

• You can order a mix of standard ink cartridges and high‑yield ink cartridges, depending on your

needs.

• Check the yield rate on the ink cartridge box, or visit www.lexmark.com/yields.

• For best results, use only Lexmark ink cartridges.

• The cartridges can be used for printing documents and photos.

• When storing new ink cartridges, make sure they are unopened and placed on their flat side.

• Remove ink cartridges from their packaging only upon installation.

Replacing ink cartridges

Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges
immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.

Removing ink cartridges

1 Turn on your printer.

2 Open the printer.

Lexmark Pro919 model

Item Return Program

Black cartridge 160 Not available

High‑yield black cartridge 160XL 160XLA

Yellow color cartridge 160 Not available

High‑yield yellow color cartridge 160XL 160XLA

Cyan color cartridge 160 Not available

High‑yield cyan color cartridge 160XL 160XLA

Magenta color cartridge 160 Not available

High‑yield magenta color cartridge 160XL 160XLA

1

Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or

recycling.

2

Available only on the Lexmark Web site at www.lexmark.com.

cartridge

1

Regular cartridge

2

Note: The printhead moves to the cartridge installation position.

Ordering and replacing supplies 18

3 Press the release tab, and then remove the used ink cartridge or cartridges.

1

2

Installing ink cartridges

1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge.

If your ink cartridge comes with a twist cap, then remove the cap.

IIIIIIIIIIII

IIIIIIII
IIIIIIII

IIIII

IIIII

2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.

3

1

Notes:

• Insert the color cartridges first, and then the black cartridge.

• Insert the new ink cartridges immediately after removing the protective cap to avoid exposing

the ink to air.

3 Close the printer.

2

1 2 3

Maintaining ink cartridges

In addition to the following tasks that you can perform, your printer performs an automatic maintenance
cycle every week if it is plugged into an electrical outlet. It will briefly come out of Sleep mode or will
temporarily power on if it is turned off.

Aligning the printhead

If the characters or lines on your printed image appear jagged or wavy, then you may need to align the
printhead.

1 Load plain paper.

2 From the home screen, navigate to:

> More Options > Align Printer

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Ordering and replacing supplies 19

Cleaning the printhead nozzles

If you have not been using the printer for a long period, then you may need to clean the printhead nozzles
to improve the quality of your prints. Keep your printer p lugged to a properly grounded, working electrical
outlet to allow your device to perform automatic maintenance cycles.

Notes:

• Cleaning the printhead nozzles uses ink, so clean them only when necessary.

• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.

• If the ink levels are too low, then you must replace the ink cartridges before you can clean the

printhead nozzles.

1 From the home screen, navigate to:

> More Options

2 Touch Clean Printhead or Deep Clean Printhead.

A cleaning page prints.

Using the printer software 20

Using the printer software

Supported operating systems

The printer software requires up to 500MB of free disk space.

• Microsoft Windows 8

• Microsoft Windows Server 2012

• Microsoft Windows 7 (SP1)

• Microsoft Windows 7

• Microsoft Windows Server 2008 (R2) (SP1)

• Microsoft Windows Server 2008 (R2)

• Microsoft Windows Server 2008 (SP1)

• Microsoft Windows Server 2003 (SP2)

• Microsoft Windows Server 2003 (SP1)

• Microsoft Windows Vista (SP1)

• Microsoft Windows Vista

• Microsoft Windows XP (SP3)

• Microsoft Windows XP (SP2)

• Macintosh Intel OS X version 10.8.0 or later

• Macintosh Intel OS X version 10.7.0 or later

• Macintosh Intel OS X version 10.6.0 or later

• Macintosh Intel OS X version 10.5.0 or later

• Macintosh Intel OS X version 10.4.4 or later

• Macintosh PowerPC OS X version 10.5.0 or later

• Macintosh PowerPC OS X version 10.4.0 or later

• Debian GNU/Linux 6.0 and 5.0

• Fedora 17, 16, 15, and 14

• Linpus Linux Desktop 9.6

• Linux Mint 12, 10, and 9

*

*

*

*

• Linux openSUSE 12.1, 11.4, 11.3, and 11.2

• PCLinux OS 2010

• Red Flag Linux Desktop 6.0

*

*

• Red Hat Enterprise Linux WS 6, WS 5, and WS 4

• SUSE Linux Enterprise Desktop 11 and 10

• SUSE Linux Enterprise Server 11 and 10

• Ubuntu Linux 12.04, 11.10, 11.04, 10.10, 10.04, and 9.04

• IBM AIX 7.1, 6.1, 5.3, and 5.2

*

*

*

*

*

*

*

*

• HP‑UX 11.31, 11.23, and 11.11

• Solaris SPARC 10, 9, and 8

• Solaris SPARC x86 10

*

The printer driver for this operating system is available only at http://support.lexmark.com.

Note: Information on additional operating system versions that are compatible with the printer may be
available on our Web site.

*

*

*

Installing the printer software

Notes:

• If you installed the printer software on the computer before but need to reinstall the software,

then uninstall the current software first.

• Close all open software programs before installing the printer software.

1 Obtain a copy of the software installer package.

• From the Software and Documentation CD that came with your printer.

• From our Web site:

Go to

http://support.lexmark.com, and then navigate to:

SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double‑click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

a Click or click Start, and then click Run.

b In the Start Search or Run dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

In Macintosh

Click the CD icon on the desktop.

*

3 Click Install, and then follow the instructions on the computer screen.

Using the printer software 21

Using the Windows printer software

Software installed during printer installation

When you set up the printer using the installation software CD, all the necessary software was installed.
You may have chosen to install some additional programs. The following table provides an overview of
various software programs and what they can help you do.

If you did not install these additional programs during initial installation, then reinsert the installation
software CD, run the installation software, and then click Advanced Options > Install Additional Software.

Printer software

Use the To

TM

Lexmark

(referred to as Printer Home)

Lexmark Phone Book

(referred to as Phone Book)

Abbyy Sprint OCR Scan a document and produce text that you can edit with a

Lexmark Wireless Setup Utility

(referred to as Wireless Setup
Utility)

Lexmark Tools for Office

(referred to as Tools for Office)

Printer Setup Utility Configure the fax and e‑mail settings of your printer.

Status Messenger Learn more about the printing problems encountered.

Status Monitor Center

Product Update Receive automatic notifications of updates to your printer software

Printer Home

• Launch applications or programs.

• Scan or e‑mail a photo or document.

• Edit scanned documents.

• Scan documents to PDF.

• Adjust settings for the printer.

• Order supplies.

• Maintain ink cartridges.

• Register the printer.

• Contact technical support.

• Access the User's Guide.

Manage your fax contacts.

word‑processing program.

• Set up the wireless printer on a wireless network.

• Change the wireless settings of the printer.

Note: This program is installed automatically with the printer software
if the printer has wireless capability.

Access your favorite settings in Microsoft Office 2007.

• Check the supplies status of your printer.

• Order supplies online.

when new updates are available.

Use the To

Printing Preferen ces When you cl ick File > Print > Properties with a document open, a Printing

Preferences dialog appears. The dialog lets you select options for the
print job, such as the following:

• Select the number of copies to print.

• Print two‑sided copies.

• Select the paper type.

• Add a watermark.

• Enhance images.

• Save settings.

Note: Printing Preferences is installed automatically with the printer
software.

Note: Your printer may not come with some of these programs or some of the functions of these
programs, depending on the features of the printer that you purchased.

Using the Macintosh printer software

Launching the Print dialog

Use the Print dialog to adjust the print settings and schedule print jobs.

With a document or photo open, choose File > Print.

Launching an application

1 From the Finder, navigate to:

Applications > select your printer folder

2 Double‑click the application that you want to use.

Use the To

Printer Settings

Shortcuts Speed up usual tasks with your printer.

Wireless Setup
Assistant

Uninstaller Remove the printer software from your computer.

• Customize settings for fax jobs.

• Create and edit the Contacts list.

• Configure e‑mail connectivity settings.

• Configure the language, country, date, and time.

Set up the printer on a wireless network.

Note: This application is automatically installed with the printer software if the
printer has wireless capability.

Using the printer software 22

Notes:

• Your printer may not come with these applications, depending on the features of the printer that

you purchased or the installation type (standard or custom) chosen when you installed the printer.

• To take advantage of the full features of your printer, select the custom install option during

installation, and then select all packages listed.

Accessing Web links

Web links are links to predefined Web pages that are saved in the printer folder.

1 From the Finder, navigate to:

Applications > select your printer folder > Web Links

2 Double‑click the Web link that you want to visit.

Use To

Customer Support Contact customer support.

Lexmark Software Updates Download and install the latest printer software.

Lexmark Online Visit the Lexmark Web site.

Order Supplies Online Order ink or supplies.

Printer Registration Register your printer.

Visit Lexmark SmartSolutions

• Visit the SmartSolutions Web site.

• Choose your custom solutions.

Note: Your printer may not come with these Web links, depending on the features of the printer that
you purchased.

Printing 23

Printing

Printing a document

For Windows users

1 With a document open, click File > Print.

2 Click Properties, Preferences, Options, or Setup.

3 Select the print quality, the number of copies to print, the type of paper to use, and how the pages

should print.

4 Click OK to close any printer software dialogs.

5 Click OK or Print.

For Macintosh users

1 With a document open, choose File > Page Setup.

2 From the Page Setup dialog, set the printer, paper size, and orientation.

3 Click OK.

4 From the menu bar, choose File > Print.

5 From the Printer pop‑up menu, choose your printer.

6 From the prin t options menu, choose the print quality, the numbe r of copies to print, the type of paper

to use, and how the pages should print.

7 Click Print.

3 Navigate to:

Layout tab > Print on Both Sides (Duplex) area > Print on both sides

• Click Long edge for print jobs with pages that are bound along the long edge of the page.

• Click Short edge for print jobs with pages that are bound along the short edge of the page.

4 Click the Paper/Finishing tab, and then select a supported paper type.

5 Click OK to close any printer software dialogs.

6 Click OK or Print.

To return to single-sided printing, repeat steps 1 and 2, and then navigate to:

Layout tab > Print on Both Sides (Duplex) area > Print on one side only

For Macintosh users

1 With a document open, choose File > Page Setup.

2 From the Page Setup dialog, set the printer, paper size, and orientation.

3 Click OK.

4 From the menu bar, choose File > Print.

5 From the Printer pop‑up menu, choose your printer.

6 From the print options pop‑up menu, choose Quality & Media.

7 From the Paper Type pop‑up menu, choose a supported paper type.

8 From the print options pop‑up menu, choose Layout.

9 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding.

• For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait,

top edge for landscape).

Printing on both sides of the paper (duplexing) automatically

Notes:

• The automatic duplex unit supports A4‑ and letter‑ size paper. It also supports plain, premium

plain, ColorLok certified plain, heavy plain, and letterhead paper types.

• Do not remove the page until printing is finished.

Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing.

For Windows users

1 With a document open, click File > Print.

2 Click Properties, Preferences, Options, or Setup.

Portrait Landscape

2

1

• For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait,

left edge for landscape).

1

2

Printing 24

Portrait Landscape

2

1

10 Click Print.

1

2

Printing photos using the printer control panel

1 Load photo paper.

2 Insert a memory card, flash drive, or digital camera set to mass storage mode.

The Memory Device screen appears on the display.

3 Touch View Photos.

The Select Photos screen appears.

4 Touch the photo or photos you want to print.

Tips:

• If you want to clear a selected photo, then touch the photo again.

• If you want to view more photos, then touch the left or right arrow, and then touch the photo to

select it.

5 When you are finished selecting the photos you want to print, touch Layout.

6 If you want to change the print settings, then touch Change Settings.

If necessary, touch Accept each time you make a selection.

7 Press .

Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or

storing.

Canceling print jobs

To cancel a print job from the computer, do the following:

For Windows users

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

Click , or click Start and then click Run.

a

b In the Start Search or Run dialog, type control printers.

c Press Enter, or click OK.

2 Double‑click the printer icon.

3 Cancel the print job:

• If you want to cancel a particular print job, then right‑click the document name, and then select

Cancel.

• If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.

For Macintosh users

1 Click the printer icon on the Dock.

The print queue dialog appears.

2 Select the print job you want to cancel, and then delete it.

Printing from a mobile device

What is LexPrint?

LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any
Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the
photo album, or photos you recently captured using the camera of your mobile device, depending on its
features. You can also customize print settings from your mobile device.

Depending on your Lexmark printer model, you may need to download the LexPrint Listener application
from our Web site at www.lexmark.com/lexprint.

To cancel a print job from the printer control panel, press . Printing stops and the printer returns to
the home screen.

Printing 25

Supported printers

LexPrint enables your mobile device to communicate with Lexmark printers found on the same network.

• For select printer models that support Direct Image and Zeroconf or Bonjour, you can print directly

from your mobile device to the printer without using LexPrint Listener. To check if your printer model
supports these features, visit www.lexmark.com/lexprint.

• For other Lexmark printers, your mobile devi ce can send print jobs to your printer as long as the printer

software and LexPrint Listener are installed on the computer where the printer is connected.

Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by

Apple Inc.

Copying 26

Copying

ADF Scanner glass

Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).

Use the ADF for multiple‑page documents.

Note: The ADF is available only on select models. If
you purchased a printer without an ADF, then load
original documents or photos on the scanner glass.

Tips for copying

• Make sure you load the original document faceup into the ADF or facedown at the placement corner

of the scanner glass.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be copied is in place with the settings you want, press to start copying.

Note: From the home screen, you can press to print one copy of the original document using
the default settings.

2 From the home screen, navigate to:

Copy > More Options > Number of Copies

3 Enter the number of copies you want to print, and then touch Accept.

4 Press , and then touch Color or Black/White to set a color or black-and-white copy.

5 Press .

Making a two‑sided (duplex) copy automatically

The automatic duplex unit supports A4- and letter-size paper. If you need to make two‑sided copies using
other paper sizes, then see the instructions for making a two‑sided copy manually.

Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper.

1 Load the original document faceup into the ADF or facedown on the scanner glass.

2 From the home screen, touch Copy > More Options > 2‑Sided Copies.

3 Select a two‑sided copying option, and then touch Accept.

• If you are copying a one-sided document, then select 1‑Sided to 2‑Sided.

• If you are copying a two-sided document and using the scanner glass, then select 2‑Sided to

2‑Sided.

• If you want to specify the page orientation and layout of the original document and the copy, then

select Advanced. Touch Accept every time you make a selection.

Notes:

• For long-edged binding, pages are bound along the long edge of the page (left edge for portrait

orientation and top edge for landscape orientation).

• For short-edged binding, pages are bound along the short edge of the page (top edge for

portrait orientation and left edge for landscape orientation).

4 Press , and then follow the instructions on the display.

Canceling copy jobs

To cancel a copy job, press .

Scanning stops and the printer returns to the previous menu.

Making copies

1 Load the original document.

Scanning 27

The USB‑connected computer is the default destination that will receive the scan.

Scanning

ADF Scanner glass

Note: Make sure the scan software is installed on the destination computer.

3 Select the output file type you want to create and other scan options. If necessary, touch Accept each

time you make a selection.

4 Press .

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning to a network computer

1 Load the original document.

2 From the home screen, touch Scan > Computer.

3 Touch the name of the destination computer.

Notes:

• Make sure the scan software is installed on the destination computer.

• Make sure the printer can communicate with the destination computer.

Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).

Use the ADF for multiple‑page documents.

Note: The ADF is available only on select models. If
you purchased a printer without an ADF, then load
original documents or photos on the scanner glass.

Tips for scanning

• Use the scanner g lass when scanning two‑sided page s if your printer does not support duplex scannin g

or the ADF does not support the original document size.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be scanned is in place with the settings you want, press to start scanning.

Scanning to a local computer

1 Load the original document.

2 From the home screen, touch Scan > Computer > USB‑Connected Computer.

• You may be prompted to enter a PIN if the computer requires it.

• To assign a computer name and a PIN to the computer, see the Help for the printer software

associated with your operating system.

4 Select the output file type you want to create and other scan options. If necessary, touch Accept each

time you make a selection.

5 Press .

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning to a flash drive or memory card

Before you begin, make sure your flash drive or memory card is not write‑protected.

1 Load the original document.

2 From the home screen, touch Scan > Memory Device.

3 Insert the flash drive or memory card.

Notes:

• The printer reads only one memory device at a time.

• If a flash drive is inserted into the USB port while a memory card is in the card slot, then a

message appears on the display prompting you to select which memory device to use.

4 Select the output file type you want to create.

Scanning 28

5 Set the color, quality, original image size, and the other scan options. If necessary, touch Accept each

time you make a selection.

6 Press , and then follow the instructions on the display.

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning directly to e‑mail using the printer software

Make sure you have set up your e‑mail settings before proceeding. For more information, see the section
on e‑mailing in the User’s Guide.

For Windows users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the computer, do the following:

In Windows 8

From the Search charm, type Printer Home, and then navigate to:

Printer Home > select your printer > Scan

In Windows 7 or earlier

Click or Start.

a

b Click All Programs or Programs, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Scan

3 Select Email photo, Email document, or Email PDF.

Note: You can select Email document only when an OCR application is stored on your computer.

Scanning starts and the s can progress dialog appears. When the scan is finished, a new e‑mail message
is created with the scanned document automatically attached.

4 Compose your e‑mail message.

Note: If your e-mail program does not open automatically, then you can scan the document to the

computer, and then send it through e-mail as an attachment.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the Finder, select Applications, and then launch the application you want to use.

Note: Use any application that supports both your printer and an e‑mailing option, such as Image

Capture.

3 From the list of devices, select your printer.

Note: For information on finding the list of devices, check the documentation that came with the

application, or search for Scanning an image in the Search field of the Help menu.

4 Adjust the scan settings as needed.

If applicable, click

on the preview dialog for more information.

5 Set the e‑mail application as the scan destination, and then start the scan job.

6 Compose your e‑mail message.

Scanning to a PDF

For Windows users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the computer, do the following:

In Windows 8

From the Search charm, type Printer Home, and then navigate to:

Printer Home > select your printer > Scan > PDF

In Windows 7 or earlier

Click or Start.

a

b Click All Programs or Programs, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Scan > PDF

Scanning starts and the scan progress dialog appears.

3 Save the document as a PDF.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the Finder, select Applications, and then launch the application you want to use.

Note: Use any application that supports your printer.

3 From the list of devices, select your printer.

Note: For information on finding the list of devices, check the documentation that came with the

application or search for Scanning an image in the Search field of the Help menu.

4 Adjust the scan settings as needed.

If applicable, click

5 Set the application that supports the PDF format as the scan destination, and then start the scan job.

on the preview dialog for more information.

Scanning 29

6 Save the document as a PDF.

Canceling scan jobs

Press on the printer control panel, or click Cancel on the computer screen.

E-mailing 30

E-mailing

Sending e-mail

Tips for e‑mailing

• Make sure to enter your e‑mail account information and set up the SMTP server before sending an

e‑mail.

• Make sure the printer is connected to an Ethernet or wireless network before sending an e‑mail.

If necessary, make sure the network is connected to the Internet for the printer to communicate with
the SMTP server. If the printer cannot connect to the Internet, then contact your system support
person.

The printer supports only one active network connection (Ethernet or wireless) at a time.

• Add contacts to your address book. When sending an e‑mail, you can just select contacts from your

address book instead of typing their e‑mail addresses repeatedly.

• Use the ADF when scanning two‑sided pages if your printer supports duplex scanning and the ADF

supports the original document size.

• Use the scanner g lass when scanning two‑sided page s if your printer does not support duplex scannin g

or the ADF does not support the original document size.

• When using the ADF, adjust the paper guides on the ADF to the width of the original document.

• To easily retrieve a document after copying or scanning, lift the ADF input tray.

• When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be e-mailed is in place with the settings you want, press to start scanning.

5 To enter add itional recipients, touch Add Recipient, and then enter the e‑mail address, name, or group

you want to add.

Touch Accept every time you add a recipient.

Note: You can send an e‑mail to up to 30 recipients.

6 Set the color, quality, original image size, and the other scan options. If necessary, touch Accept to

save each setting.

7 If you want to change the default e‑mail subject, then navigate to:

Subject > enter your subject > Accept

8 If you want to change the default e‑mail message, then navigate to:

Message > enter you message > Accept

9 Press .

Canceling an e‑mail

To cancel an e‑mail, press .

Scanning a document or photo to e-mail

1 Load an original document or photo.

2 Touch Scan > E‑mail.

3 Select the output file type you want to create.

4 Touch an option to enter or select the recipients:

• Enter E‑mail Address—Enter the e‑mail address manually.

• Address Book—Touch Sort by Name or Sort by Group, and then select the contact.

• History—Select the name or e-mail address from the history list.

If necessary, touch OK or Accept each time you make a selection.

Setting up the printer to fax 31

Setting up the printer to fax

Note: The fax function is available only in select printer models.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11)

cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting
this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up
this product or make any electrical or cabling connections, such as the power supply cord or
telephone, during a lightning storm.

Step 1: Connect the printer to the telephone line

Check the scenarios below and follow the setup that is applicable to your telephone service.

Scenario 1: Standard telephone line

Setup 1: Printer is connected to a dedicated fax line

T

EX

INE
L

To connect:

Connect the cable from the wall jack to the

port of the printer.

Tips for this setup:

• You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer

Off).

• If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any

number of rings that you want.

Setting up the printer to fax 32

Setup 2: Printer is sharing the line with an answering machine

Connected to the same telephone wall jack

T
X

E

E

LIN

E

N

O

H

P

E

IN

L

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printe r, and then connect the answering machine

to the port.

Connected to different wall jacks

T
X
E

E
N
I
L

E

N

O

H

P

E

IN

L

To connect:

Connect the cable from the wall jack to the

port of the printer.

Tips for this setup:

• If you have only one telephone number on your line, then you need to set the printer to receive faxes

automatically (Auto Answer On).

• Set the printer to pick up calls two rings after the answering machine. For example, if the answering

machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the
printer detects the fax signal on the line and takes over the call.

• If you subscribe to a distinctive ring service provided by your telephone company, then make sure that

you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if
you have set it to receive faxes automatically.

Setting up the printer to fax 33

Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service

XT

E

E

LIN

02

When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the
telephone to receive the fax.

• You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off

the voice mail service when you are expecting a fax. This setting works best if you are using voice mail
more often than fax.

Scenario 2: Digital Subscriber Line (DSL)

T
X
E

E
N
I
L

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

• This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service,

then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not
receive faxes even if you have set it to receive faxes automatically.

• If you have only one telephone number on your line, then you need to set the printer to receive faxes

manually (Auto Answer Off).

A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone
and fax signals travel through the voice channel, and Internet signals pass through the other channel. This
way, you can use the same line for analog voice calls (including faxes) and digital Internet access.

To minimize interference between the two channels and ensure a quality connection, you need to install
a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network.
Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and
slow Internet connection on your computer.

Setting up the printer to fax 34

To install a filter for the printer:

1 Connect the line port of the DSL filter to the wall jack.

2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL

filter.

3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the

DSL filter.

4 To connect a telephone to the printer, remove the protective plug from the port of the printer

and then connect the telephone to the port.

Scenario 3: VoIP telephone service

2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.

The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP
provider if you want to activate the second phone port.

3 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the

•

phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.

• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer

into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line
1 or Phone Port, and then plug the printer and telephone into the splitter.

Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct
splitter, plug an analog telephone into the splitter and then listen for a dial tone.

To connect:

1

Connect one end of a telephone cable to the port of the printer.

Setting up the printer to fax 35

Scenario 4: Digital telephone service through a cable provider

Setup 1: Printer is connected directly to a cable modem

Follow this setup if you normally connect your telephone to a cable modem.

• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer

into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line
1 or Phone Port , and then plug the printer and telephone into the splitter.

Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct
splitter, plug an analog telephone into the splitter and then listen for a dial tone.

Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in
the house

Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to
plug your devices into the cable modem. Your cable telephone service comes from the wall jacks.

To connect:

1 Connect one end of a telephone cable to the port of the printer.

2 Connect the othe r end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.

The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your
cable provider if you want to activate the second phone port.

3 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

• To make sure that the phone port on the cable modem is active, plug an analog telephone into the

phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Setting up the printer to fax 36

Scenario 5: Country‑ or region‑specific setup

Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted
by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a
telephone cable that has an RJ‑11 connector, so you can connect a device to an RJ‑11 wall jack.

The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ‑11
connectors. If you have a different type of connector in your country or region, then you may need to use
an RJ‑11 adapter.

Connecting the printer to a non‑RJ‑11 wall jack

T

EX

E

LIN

To connect:

1 Connect one end of a telephone cable to the port of the printer.

2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall

jack.

3 If you want to connect another device (telephone or answering machine) to the same wall jack, and

if the device has a non‑RJ 11 connector, then connect it directly to the wall jack.

Setting up the printer to fax 37

Notes:

• Do not remove the wrap plug from the port of the printer.

• The printer may not come with an RJ-11 adapter in your country or region.

If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove

the wrap plug and connect the device to the

T

X

E

E

N
I
L

port of the printer.

France Netherlands Switzerland

Finland Norway United Kingdom

Warning—Potential Damage: If your country or region is on the list, then do not remove the wrap plug

from the

port of the printer. It is necessary for the proper functioning of the devices on the

telephone line.

T

X

E

E

LIN

Connecting the printer in countries or regions that use serial connection

In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone

or answering machine into the

Austria Germany Portugal

Belgium Ireland Spain

Denmark Italy Sweden

port of the printer. This is called serial connection.

To connect:

Connect the cable from the wall jack to the

port of the printer.

Setting up the printer to fax 38

Connecting the printer to a wall jack in Germany

The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering
machines. The F port is for telephones.

NFN

Connect the printer to any of the N ports.

XT
E

E

LIN

NFN

E

N

O

H

P

E

LIN

To connect:

1 Connect one end of a telephone cable to the port of the printer.

2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port.

3 If you want to connect a telephone and answering machine to the same wall jack, then connect the

devices as shown.

Step 2: Check the dial tone

A dial tone lets you know if the telephone line is working or if the printer is properly connected to the
telephone line.

Make sure the telephone line and the wall jack are working

1 Plug an analog telephone into the wall jack.

2 Listen for a dial tone through the telephone handset.

Setting up the printer to fax 39

If you hear a dial tone, then the telephone line and the wall jack are working.

Make sure the printer is properly connected to the telephone line

1 While the printer is connected to a telephone line through the port on the back of the printer, plug

an analog telephone into the

port of the printer.

2 Listen for a dial tone.

If you hear a dial tone, then the printer is properly connected to the telephone line.

If you do not hear a dial tone, then review Step 1 or see the “Fax troubleshooting checklist” on page

50.

Step 3: Set your fax name and fax number

Your user information includes your name or your company name, your fax number (your fax number is
your telephone number, unless you have a dedicated fax telephone line), and the time and date on your
fax machine when a transmission is made. This information appears in the header and footer of the faxes
that you send.

In some countries, you cannot send a fax without this information. Some fax machines also block faxes
without sender information, so make sure that you enter this information in your printer.

1 From the printer control panel, navigate to:

> Fax Setup > Dialing and Sending > Fax Name

2 Enter your name or your company name, and then save the setting.

3 Select Fax Number.

4 Enter your fax number or your telephone number, and then save the setting.

Step 4: Set the printer to receive faxes automatically or manually

If the printer is connected to a dedicated fax line or sharing the line with an answering machine, then you
can set the printer to receive faxes automatically. If the printer is sharing the line with a telephone
subscribed to voice mail service, then set the printer to receive faxes manually.

To set the printer to receive faxes automatically or manually:

1 From the printer control panel, navigate to Auto Answer:

> Fax Setup > Ringing and Answering > Auto Answer

2 Select an Auto Answer setting, and then save it.

Step 5: Set the number of rings

If you set Auto Answer to On in Step 4, then do the following. If you set Auto Answer to Off, then proceed
to Step 6.

If you subscribe to Distinctive Ring

Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DPRD)
feature offered by telephone companies. This feature allows you to have multiple telephone numbers on
one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only,
Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or
Triple Rings Only). The different ring patterns let you know wh ich telephone number was dialed and w hich
device you should use to answer the call.

Assign one of your telephon e numbers to the printer as the fax number, and the n set the printer to answer
the ring pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives
the fax.

1 From the printer control panel, navigate to:

> Fax Setup > Ringing and Answering > Ring Pattern

2 Select the ring pattern for the printer, and then save the setting.

If you do not subscribe to Distinctive Ring

If the printer is sharing the line with other devices, then set the printer to pick up on the greater number
of rings. If the printer is connected to a dedicated fax line, then you can choose any number of rings that
you want.

1 From the printer control panel, navigate to:

> Fax Setup > Ringing and Answering > Pick up on the

2 Select the number of rings that you want, and then save the setting.

Step 6: Create a contact list

Using the printer control panel

1 From the printer control panel, navigate to:

Touch‑screen models Non‑touch‑screen models

> Address Book > Setup > > Fax Setup > > Address Book >

2 Use the menus to add a contact or a fax group. You can add up to 89 contacts and 10 fax groups.

Note: In some models, entries 1–89 are for individual contacts and entries 90–99 are for fax groups.

Enter the number before entering the contact name and fax number of the contact.

Setting up the printer to fax 40

Using the fax software

If you are connecting the printer to a computer, then you can also create a contact list using the fax
software.

For Windows users

1

Open the Contacts tab of the Printer Setup Utility.

In Windows 8

From the Search charm, type printer home, and then navigate to:

Apps list > Printer Home > select your printer > Fax > Edit contact list

In Windows 7 or earlier

a Click or Start.

b Click All Programs or Programs, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Fax > Edit contact list

The Contacts tab of the Printer Setup Utility opens.

2 Click Select from phone book.

3 From the Phone Book field, select a phone book.

4 Select the contact that you want to add, and then click Add to or change list to import the contact.

Note: To add contacts, you need to import contacts from the phone books on your computer that

are supported by the fax software. In addition to the software Address Book, you may also have
phone books of the mail clients installed on your computer, such as Microsoft Outlook.

5 Click OK.

For Macintosh users

From the Finder, navigate to:

1

Applications > select your printer folder

2 Double‑click Printer Settings.

3 Click the Contacts tab.

• To add contacts, click the Individuals tab.

• To add fax groups, click the Groups tab.

For more information on the fax software, click Help or

.

Faxing 41

Faxing

Note: The fax function is available only in select printer models.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up

this product or make any electrical or cabling connections, such as the fax feature, power cord, or
telephone, during a lightning storm.

Sending faxes

Tips for sending faxes

• Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working

if you hear a dial tone.

• Make sure the paper exit tray is fully extended and the tray extension is flipped out.

• Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages.

• To easily retrieve a document after copying or scanning, lift the ADF input tray.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be faxed is in place with the settings you want, press to send the fax.

Sending faxes using the printer control panel

1 Load an original document.

2 Touch Fax.

3 Send the fax:

To send a fax to a single recipient:

Enter a fax number, or touch Address Book or History to import a contact.

a

b Touch .

Warning—Potential Damage: Do not touch the cables or the and ports while sending a fax.

Tips:

•

You can broadcast a fax to up to 30 recipients.

• Touch More Options to set a color or black‑and‑white fax, adjust the quality of the fax, set the size of

the document, add a cover page, schedule the fax, or view pending faxes.

Sending faxes using the computer

For Windows users

1

With a document open, click File > Print.

2 Make sure the appropriate printer is selected, and then click Properties, Preferences, Options, or

Setup.

3 Click the Fax tab, and then make sure Enable Fax is selected.

4 Enter the recipient fax number or numbers in the “Fax number(s)” field.

You can enter fax numbers manually or by using the Phone Book feature.

5 If necessary, enter a prefix in the Dialing Prefix dialog.

6 Select the appropriate paper size and page orientation.

7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a

cover page with the fax.

8 Click OK.

For Macintosh users

With a document open, choose File > Print.

1

2 From the Printer pop‑up menu, select the fax version of your printer.

Note: In order to see the fax options on the Print dialog, you must use the fax driver for your

printer. If the fax version of the printer is not on the list, then choose Add a printer, and then
choose the fax version of the printer.

3 Enter the name and number of the recipient.

4 Click Fax.

To send a fax to multiple recipients (broadcast fax):

Touch Fax to Multiple, and then touch Add a Number.

a

b Enter a fax number, or touch Address Book or History to import a contact. Repeat this step until

you have entered the numbers of all the recipients.
Touch Accept every time you add a recipient.

c Touch .

Faxing 42

Receiving faxes

Tips for receiving faxes

When receiving faxes:

• Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is

working if you hear a dial tone.

• If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer

volume is not set to Off.

• If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the

printer.

Receiving faxes automatically

1 Make sure that Auto Answer is on:

From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Auto Answer > On > Accept

2 Set the number of rings before the printer picks up incoming faxes:

a Touch Pick up on the.

b Set the number of rings, and then touch Accept.

When the number of rings you set is detected, the printer automatically receives the incoming fax.

Warning—Potential Damage: Do not touch the cables or the
receiving a fax.

and ports while actively

2 When the telephone rings and you hear fax tones when you pick up the handset, press on the

printer or *9* on the telephone attached to the printer.

Note: The default code for answering faxes manually is *9*, but for increased security, you can

change it to a number that only you know. You can enter up to 7 characters for your code. The
valid characters are the digits 0–9 and the characters # and *.

Warning—Potential Damage: Do not touch the cables or the
a fax.

and ports while actively receiving

Tips:

If the printer is sharing the line with other analog devices (telephone, answering machine), then set

•

the printer to pick up calls two rings after the answering machine. For example, if the answering
machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the
printer detects the fax signal on the line and takes over the call. If the printer is on a dedicated fax line,
then you may set the printer to pick up on any number of rings.

• If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided

by your telephone company, then make sure that you set the correct ring pattern for the printer.
Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.

Receiving faxes manually

1 Make sure that Auto Answer is off:

a From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Auto Answer

b If Auto Answer is not set to Off, touch Off, and then touch Accept.

Wireless networking 43

Wireless networking

Information you will need to set up the printer on a wireless network

To set up the printer for wireless printing, you need to know:

• The name of your wireless network, which is also known as the SSID (Service Set Identifier)

• If encryption was used to secure your network

• The security key (either a WEP key or WPA/WPA2 passphrase)

To find the WPA/WPA2 passphrase for the wireless network, see the documentation that came with
the access point, see the Web page associated with the access point, or consult your system support
person.

If your access point is using WEP security, then the WEP key should be:

• Exactly 10 or 26 hexadecimal characters

or

• Exactly 5 or 13 ASCII characters

If your access point is using WPA or WPA2 security, then the WPA/WPA2 passphrase should be:

• Exactly 64 hexadecimal characters

or

• From 8 to 63 ASCII characters

Notes:

• Hexadecimal characters are A–F, a–f, and 0–9.

• ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a

WPA/WPA2 passphrase are case‑sensitive.

If your wireless network is not using security, then you will not have a security key.

Note: If you do not know the SSID of the network that your computer is connected to, then launch the
wireless utility of the computer network adapter and look for the network name. If you cannot find the
SSID or the security information for your network, then see the documentation that came with the
access point, or contact your system support person.

Installing the printer on a wireless network

Using the Wireless Setup Utility (Windows only)

The Wireless Setup Utility lets you:

• Configure the printer to join an existing wireless network.

• Add a printer to an existing ad hoc network.

• Change the wireless settings after installation.

• Install the printer on additional network computers.

Notes:

• This program is applicable only in select printer models.

• Make sure the printer is turned on.

• Make sure the wireless network adapter installed in your printer is attached and working properly.

• Do not connect the installation or network cables until prompted to do so by the setup software.

Installing the Wireless Setup Utility (Windows only)

1 Obtain a copy of the software installer package.

• From the Software and Documentation CD that came with your printer

• From our Web site:

Go to

http://support.lexmark.com, and then navigate to:

SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double-click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

3 Click Install, and then follow the instructions on the computer screen.

4 From the Available Software dialog, select Wireless Setup Utility.

Notes:

• Wireless Setup Utility is selected by default.

• If you want to install only the Wireless Setup Utility, then clear the other selected additional

software.

5 Click Continue, and then follow the instructions on the computer screen.

Wireless networking 44

Launching the Wireless Setup Utility

1 Do the following:

In Windows 8

From the Search charm, type wireless setup utility, and then navigate to:

Apps list > Wireless Setup Utility

In Windows 7 or earlier

a Click or Start.

b Click All Programs or Programs.

c Select the printer program folder from the list, and then select Wireless Setup Utility.

2 Follow the instructions on the computer screen.

Using the Wireless Setup Assistant (Macintosh only)

The Wireless Setup Assistant lets you:

• Configure the printer to join an existing wireless network.

• Add a printer to an existing ad hoc network.

• Change the wireless settings after installation.

• Install the printer on additional network computers.

Notes:

• This application is applicable only in select printer models.

• Make sure the printer is turned on.

• Make sure the wireless network adapter installed in your printer is attached and working properly.

• Do not connect the installation or network cables until prompted to do so by the setup software.

• Make sure that you are using the latest version of the Wireless Setup Assistant application. For

more information, visit

www.lexmark.com.

2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.

Note: If you encounter problems while running the application, then click

.

What is Wi‑Fi Protected Setup?

Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless
home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is
no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network
devices.

Note: WPS supports only networks that communicate through access points (wireless routers).

The printer supports the following methods in connecting to a wireless network:

• Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the

access point.

• Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within

a given period of time.

Look for any of these identifier marks to check if your access point is WPS certified:

You can find these WPS logos on the side, back, or top of your access point.

For more information on accessing the wireless settings and determining the WPS capability of your access
point, see the documentation that came with the access point or contact your system support person.

Configuring Wi‑Fi Protected Setup manually

Installing the Wireless Setup Assistant (Macintosh only)

1 Download the latest version of the Wireless Setup Assistant application from

http://support.lexmark.com.

2 Double‑click the downloaded software installer package.

3 Follow the instructions on the computer screen.

Launching the Wireless Setup Assistant

1 From the Finder, navigate to:

Applications > select your printer folder

Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more

information, see the User’s Guide.

If your printer or device has not yet been configured for wireless connection and you want to configure
it using WPS, then push the WPS button on the wireless router. Wait for the prin ter control panel to display
a message to begin WPS con figuration. There might be a short delay before the message appears. If nothing
happens after 30 seconds, then do one of the following:

USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD

1 From the printer control panel, navigate to:

> Network Setup > Wireless Networking > Wi‑Fi Protected Setup > Push Button Method

Wireless networking 45

2 Follow the instructions on the printer display.

USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD

1 From the printer control panel, navigate to:

> Network Setup > Wireless Networking > Wi‑Fi Protected Setup > PIN Method

2 Follow the instructions on the printer display.

Using SmartSolutions 46

Using SmartSolutions

What are SmartSolutions?

SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web
site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to
streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and
online photo albums from the printer control panel.

To access a solution you created or customized, touch SmartSolutions on the printer control panel, and
then select the icon or name of the solution.

For solutions with an option to send an e‑mail, you must first set up your printer to e‑mail through
from the home screen.

Note: Your printer may not come with some of these solutions, depending on the features of the
printer that you purchased.

Creating and customizing printer solutions

Before you begin, make sure:

• Your printer and computer are each connected to the Internet through an Ethernet or wireless

connection.

• Your printer is turned on.

1 Go to the SmartSolutions Web site at http://smartsolutions.lexmark.com.

2 Select the solutions you want to add to your printer.

3 Sign in or create an account.

4 Click Configure my SmartSolutions.

5 Use the Web site to customize and download the solutions to your printer.

For more information, click HELP on the SmartSolutions Web site.

Troubleshooting 47

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical

outlet.

• Make sure the printer is turned on.

• Make sure the printer is securely connected to the computer, print server, or network access point.

• Check the printer for error messages, and resolve any errors.

• Check for paper jam messages, and clear any jams.

• Check the ink cartridges, and install new cartridges if necessary.

• Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

• Knowledgebase articles with the latest information and troubleshooting for your printer

• Live online customer support

• Contact numbers for telephone customer support

• Firmware and software updates

for three seconds to turn off

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

For Windows users

1

Double‑click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

a Click or click Start, and then click Run.

b In the Start Search or Run dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

2 Click Install, and then follow the instructions on the computer screen.

For Macintosh users

From the Finder desktop, click the CD icon.

1

2 Double-click the software installer package, and then follow the instructions on the computer screen.

Setup troubleshooting

• “Incorrect language appears on the display” on page 47

• “Software did not install” on page 48

• “Print job does not print or is missing pages” on page 48

• “Printer is printing blank pages” on page 49

• “Printer is busy or does not respond” on page 49

• “Cannot delete documents from the print queue” on page 49

• “Cannot print through USB” on page 49

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

C

HANGE THE LANGUAGE USING THE PRINTER MENUS

1 From the home screen, navigate to:

> Device Setup > Language

2 Select a language, and then touch Accept.

3 Touch Yes to confirm this setting.

Troubleshooting 48

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

M

AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

T

EMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

C

HECK THE

Note: If you continue to have problems, then try another USB port on the computer. You may have

connected to a defective port.

R

ECONNECT THE PRINTER POWER SUPPLY

USB

CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with

1 Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold

the printer.

2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power

supply.

3 After one minute, reconnect the power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printer.

.

for three seconds to turn off

3 Close the printer.

S

ELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1 With a document open, choose File > Print.

2 From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers
in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

• For a USB-connected printer, remove and then reconnect the USB cable.

• For a printer that is wirelessly connected, see the Wireless troubleshooting section.

M

AKE SURE THE PRINT JOB IS NOT PAUSED

M

AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

R

ECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold

the printer.

2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power

supply.

3 After one minute, reconnect the power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printer.

R

EMOVE AND RECONNECT THE

USB

CABLE CONNECTED TO YOUR PRINTER

for three seconds to turn off

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:

M

AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1 Turn the printer on, and then open the printer.

2 Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

C

HECK THE

Note: If you continue to have problems, then try another USB port on the computer. You may have

connected to a defective port.

USB

CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with

.

Troubleshooting 49

R

EMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:

R

EPLACE THE INK CARTRIDGES

For more information, see “Replacing ink cartridges” on page 17.

Note: Make sure that the cartridges click firmly into their matching color slots.

C

LEAN THE PRINTHEAD NOZZLES

1 Load plain, unmarked paper.

2 From the home screen, navigate to:

> More Options

3 Touch Clean Printhead or Deep Clean Printhead.

A cleaning page prints.

A

LIGN THE PRINTHEAD

1 Load plain, unmarked paper.

2 From the home screen, navigate to:

> More Options > Align Printer

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:

M

AKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up
the printer.

If the printer will not come out of Sleep mode, then reset the power:

1 Unplug the power cord from the wall outlet, and then wait 10 seconds.

2 Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

R

ECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold

the printer.

2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power

supply.

3 After one minute, reconnect the power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printer.

for three seconds to turn off

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the
computer and printer may not be communicating.

R

ESTART THE COMPUTER AND TRY AGAIN

R

EMOVE AND RECONNECT THE

USB

CABLE CONNECTED TO YOUR PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:

C

HECK THE

Note: If you continue to have problems, then try another USB port on the computer. You may have

connected to a defective port.

M

USB

CONNECTION

1 Check the USB cable for any damage. If the cable is damaged, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with

AKE SURE THE

1 Run the Device Manager.

USB

PORT IS ENABLED IN WINDOWS

.

Troubleshooting 50

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type devmgmt.msc > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type devmgmt.msc.

c Press Enter, or click OK.

The Device Manager opens.

2 Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

R

EMOVE AND REINSTALL THE PRINTER SOFTWARE

Fax troubleshooting

Note: The fax function is available only in select printer models.

• “Fax troubleshooting checklist” on page 50

• “Cannot send faxes” on page 50

• “Cannot receive faxes” on page 51

• “Cannot run the fax software” on page 51

Connection checklist

Make sure that the printer and other devices on the line (if applicable) are set up and configured

•

correctly according to your setup scenario.

• Make sure that the cables are connected to the correct ports.

• Make sure that the cables are securely plugged in.

Check the cable connections for the following hardware, if applicable:

Power supply Answering machine Cable modem Splitter

Telephone VoIP adapter DSL filter RJ‑ 11 adapter

• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for

the printer.

• If the printer is con nected to a VoIP adapter or cable modem, then make sure tha t the printer is plugged

into the first phone port.

• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.

Cannot send faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:

M

AKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER

If you did not enter your user inform ation during initial setup, then enter your fax name and fax number.
This is the information that identifies you as the sender in all the faxes that you send. Some countries
or regions require the fax number and fax name for you to send a fax, and some fax machines block
anonymous faxes.

Fax troubleshooting checklist

If you encounter problems sending and receiving faxes, then check the connection first:

1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL

filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the
telephone into the same port.

If you do not hear a dial tone, then contact your line provider.

2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog

telephone into the

If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each
item.

If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics
in this section.

port of the printer.

R

EDUCE THE TRANSMISSION SPEED OF THE FAX MODEM

The modem of the printer can send and receive data up to at 33,600 bps. However, it is not necessary
to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax
machine must match or be greater than the speed at which you are sending your fax. Otherwise, your
fax will not be received.

1 From the home screen, navigate to:

> Fax Setup > Dialing and Sending > Max Send Speed

2 Select a sending speed, and then touch Accept.

E

NABLE ERROR CORRECTION

Errors and blurs may appear in the faxed document if there is too much noise on the line. This feature
enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too
many errors, the fax may be rejected by the receiving fax machine.

From the home screen, navigate to:

Troubleshooting 51

M

> Fax Setup > Dialing and Sending > Error Correction > On > Accept

E

NABLE AUTOMATIC FAX CONVERSION

If the receiving fax machine does not support color fax, then this option automatically converts the
outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a
resolution that the receiving machine can support.

From the home screen, navigate to:

AKE SURE THAT FAX FORWARDING IS DISABLED

From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Fax Forward > Off > Accept

I

NCREASE THE RINGER VOLUME

If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.

> Fax Setup > Dialing and Sending > Auto Fax Convert > On > Accept

M

AKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT

The dialing prefix is the number or series of numbers that you press before you can dial the actual fax
number or telephone number. If the printer is in an office setting or in a private branch exchange, then
this can be a specific number that you need to press so you can make a call outside the office.

1 From the home screen, navigate to:

> Fax Setup > Dialing and Sending > Dial Prefix

2 Check the prefix.

If the prefix is not correct, then enter the correct prefix, and then touch Accept.

Cannot receive faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:

M

AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP

If the printer is sharing the line with other devices, then make sure that the following are set:

• Auto Answer is on.

• The printer picks up on a greater number of rings than the other devices.

• The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.

M

AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT

The printer is an analog device. If you are using a PBX system, then make sure that the printer is
connected to an analog port on the PBX. You may need a digital line converter that converts digital
signals into analog signals.

M

AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct
code when a fax comes in so that the printer can receive it.

1 From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Manual Answer Code

2 Copy the manual answer code that appears on the touch screen.

Note: The default code is *9*, but for increased security, you can change it to a number that only

you know.

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the
fax settings in the fax software.

M

AKE SURE A FAX DRIVER IS INSTALLED

The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For
information on installing these drivers, see the Software and Documentation CD.

M

AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

M

AKE SURE TO FREE UP PRINTER MEMORY

The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it
later. However, if the printer memory is full, then the printer may not be able to receive more incoming
faxes. An error message appears on the touch sc reen when the printer memory is full. Resolve the error
to free up space in the printer memory.

Troubleshooting 52

Wireless network troubleshooting

If you are having trouble setting up your printer on a network, print a network setup page, and then see
the complete network troubleshooting information in the Network Getting Started Guide or the
comprehensive User's Guide available on the installation software CD.

Also, make sure to check the network indicator lights to verify the connection status of the printer. For
more information on the location of the network indicator lights, see“Understanding the home screen”
on page 13.

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

• The printer, the computer, and the access point (wireless router) are all plugged in and turned on.

• The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, then try connecting to the Internet over a wireless connection.

• Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

• Your WEP key or WPA passphrase is correct (if your network is secure).

Log on to the access point and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2
share the same security key.

If you are not sure if your security information is correct, then run the wireless setup again.

• The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the access
point (wireless router).

• The Wi‑Fi indicator is green and successfully connected.

• The printer driver is installed on the computer from which you are performing a task.

• The correct printer port is selected.

• The computer and printer are both connected to the same wireless network.

• The printer is located away from obstacles or electronic devices that could interfere with the wireless

signal.

Make sure the printer and access point are not separated by poles, walls, or support columns
containing metal or concrete.

Many devices can interfere with the wi reless signal, including baby monitors, motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC
address of the printer.

1 Load plain paper.

2 From the home screen, navigate to:

> Network Setup > Print Setup Page

Locating IP addresses

For Windows users

Open the command window.

1

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type cmd.

c Press Enter, or click OK.

2 Type ipconfig, and then select Go or Enter.

The IP address appears as four sets of numbers separated by periods, such as 123.23.123.123.

For Macintosh users

From the Apple menu, navigate to:

1

About This Mac > More Info

2 From the Contents pane, choose Network.

3 If you are connected over a wireless network, then choose AirPort from the Active Services list.

Locating the printer IP address

You can locate the printer IP address by viewing the printer network setup page. See the User's

•

Guide on the software installation CD for more information on printing a network setup page.

Troubleshooting 53

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or
as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the
following:

T

URN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes
refresh network connections and resolve connectivity issues.

D

ISCONNECT FROM YOUR

When you are connected to another network through a VPN connection, you will not be able to access
the printer over your wireless network. End your VPN session and try printing again.

M

AKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available when Demo Mode is turned on.

From the home screen, navigate to:

> Demo Mode > Off > save the setting

C

HECK YOUR

If your access point is using WEP security, then the WEP key should be:

WEP

• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.

or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a

keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase
should be:

• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.

or

• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a

keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the wireless
network, or contact the person who set up your wireless network.

KEY OR

VPN

WPA

SESSION

PASSPHRASE

If you are using one of these boxes and need more information, then see the documentation that came
with your box, or contact your internet service provider (ISP).

M

OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other
appliances, cordless pho nes, baby monitors, and security system cameras. Make sure your ac cess point
is not positioned too closely to these devices.

M

OVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access
point and network adapters. If you are having trouble printing, then try placing the computer and
printer no more than 100 feet apart.

C

HECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent,
then another factor is causing the problem.

C

HECK YOUR ADVANCED SECURITY SETTINGS

• If you are using MAC (Media Access Control) address filtering to limit access to your wireless

network, then you must add the printer MAC address to the list of addresses allowed to connect
to the access point.

• If you set the access point to issue a limited number of IP addresses, then you must change this so

that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with
the access point, or contact the person who set up your wireless network.

M

AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

• See if you have access to the Internet by opening your Web browser and accessing any site.

• If there are other computers or resources on your wireless network, then check to see if you can

access them from your computer.

M

AKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print
wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already
connected to the wireless network.

C

HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box,
Freebox, or Club Intern et may require you to press an association/registration button when adding the
printer to your wireless network.

For Windows users

Obtain the SSID of the network that the computer is connected to.

1

a Type the IP address of your access point into the address field of your Web browser.

Troubleshooting 54

If you do not know the IP address of the access point, then do the following:

1 Open the command window.

In Windows 8

From the Search charm, type Run, and then navigate to:
Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.

The command window opens.

2 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

• The “Default Gateway” entry is typically the access point.

• The IP address appears as four sets of numbers separated by periods, such as

192.168.2.134.

b Type the user name and password of the access point when prompted.

c Click OK.

d In the Wireless settings section, look for the SSID.

e Write down the SSID.

Note: Make sure you copy it exactly, including any capital letters.

2 Obtain the SSID of the network that the printer is connected to:

a From the printer, print a network setup page.

b In the Wireless section, look for SSID.

3 Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless
network.

If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network
used by the computer.

In Mac OS X version 10.4 or earlier

1 From the Finder, navigate to:

Applications > Internet Connect > AirPort

The SSID of the network that the computer is connected to appears in the Network menu.

2 Write down the SSID.

For Macintosh users with an access point

1

Type the IP address of the access point in the address field of your Web browser, and then continue
to step 2.

If you do not know the IP address of the access point, then do the following:

a From the Apple menu, navigate to either of the following:

• System Preferences > Network > AirPort

• System Preferences > Network > AirPort

b Click Advanced or Configure.

c Click TCP/IP.

The Router entry is typically the access point.

2 Type your user name and password when prompted, and then click OK.

3 In the Wireless settings section, look for the SSID.

4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).

Notes:

• Make sure you copy the network information down exactly, including any capital letters.

• Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.

M

AKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH

AIRP

ORT

The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or
later.

For Macintosh users with an AirPort base station

In Mac OS X version 10.5 or later

1 From the Apple menu, navigate to either of the following:

• System Preferences > Network > AirPort

• System Preferences > Network > Wi‑Fi

The SSID of the network that the computer is connected to appears in the Network Name menu.

2 Write down the SSID.

“Communication not available” message appears when printing wirelessly

Try one or more of the following:

M

AKE SURE YOUR COMPUTER AND PRINTER HAVE VALID

If you are using a laptop and have power saving settings enabled, then you may see the ”Communication
not available” message on your computer screen when you attempt to print wirelessly. This can occur
if the laptop hard drive has powered down.

IP

ADDRESSES FOR THE NETWORK

Troubleshooting 55

If you see this message, then wait a few seconds and then try to print again. The laptop and printer
require a few seconds to power up again and reconnect to the wireless network.

If you see this message again after you have waited long enough for the printer and the laptop to
connect to the network, then there may be a problem with your wireless network.

Make sure that the laptop and printer have both received IP addresses:

For Windows users

1 Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type cmd.

c Press Enter, or click OK.

2 Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1 From the Apple menu, navigate to:

About This Mac > More Info

2 From the Contents pane, choose Network.

3 If you are connected over a wireless network, then choose AirPort from the Active Services list.

The Router entry is typically the access point.

Locating the printer IP address

• From the printer, print a network setup page.

In the TCP/IP section, look for Address.

• View the printer settings.

From the printer control panel, navigate to either of the following:

– > Setup > > Network Setup > > Wireless 802.11 b/g/n > > Network Connection

Setup >

> TCP/IP > > IP Address >

– > Setup > > Network Setup > > Ethernet 10/100 > > Network Connection

Setup >

If the printer or the laptop does not have an IP ad dress, or if either has an address of 169.254.x.y (where
x and y are any two numbers between 0 and 255), then do the following:

> TCP/IP > > IP Address >

1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2 Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your
wireless network. Try the following:

• Make sure your access point (wireless router) is turned on and is working.

• Remove any objects that could be blocking the signal.

• Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy,
then it is possible that the printer is not receiving the IP address within the allowed time.

• Make sure your DHCP server, which may also be your wireless router, is working and is configured

to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with
your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then
continue troubleshooting.

M

AKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type control printers.

c Press Enter, or click OK.

2 Right‑click the printer, and then select Printer properties (for Windows 7 or later) or Properties

(earlier versions).

3 Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

4 If the Description column of the selected port indicates that it is a USB port, then scroll through the

list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.

5 Click OK, and then try to print again.

M

AKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1 Open the printers folder.

Troubleshooting 56

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or Run dialog, type control printers.

c Press Enter, or click OK.

2 Right‑click the printer, and then select Properties (for Windows Vista or earlier) or Printer

properties (for Windows 7 or later).

3 Click the Ports tab.

4 Click the box next to Enable bidirectional support if it is not already checked.

5 Click Apply > OK, and then try to print again.

Notices 57

Notices

Edition notice

October 2012

The following paragraph does not apply to any country where such provisions are inconsistent with
local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY

OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED T O, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product, program,
or service is not intended to state or imply that only that product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other
products, programs, or services, except those expressly designated by the manufacturer, are the user’s
responsibility.

For Lexmark technical support, visit

For information on supplies and downloads, visit

October 2012 Lexmark International, Inc.

All rights reserved.

http://support.lexmark.com.

www.lexmark.com.

Federal Communications Commission (FCC) compliance information

statement

This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired

operation.

Any questions on this statement should be directed to:

Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
[phone]

For additional compliance information, see the online documentation.

Federal Communications Commission (FCC) compliance information

statement

This product complies with Part 68 of the FCC Rules. See the product online documentation for additional
compliance information.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is defined
in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such
terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212
or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and
Commercial Software Documentation are licensed to the U.S. Government end users (a) only as
Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the
terms and conditions herein.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in
the United States and/or other countries.

All other trademarks are the property of their respective owners.

Index 58

Index

A

Address Book 39
ADF output tray

location 12
aligning the printhead 18
answering machine

setting up 31
Automatic Document Feeder (ADF)

location 12
Automatic Document Feeder (ADF) tray

location 12

B

bidirectional communication

enabling 54
broadcast fax, sending

immediately 41
buttons

printer control panel 13

C

Caller ID

setting 39
canceling

copy job 26

e‑mail 30

print job 24

scan job 29
cannot delete documents from print queue 49
cannot print over wireless network 53
cannot print through USB 49
cannot receive faxes 51
cannot run fax software 51
cannot send faxes 50
cartridges, ink

ordering 17
checking an unresponsive printer 47
checking the dial tone 38
checklist

before you troubleshoot 47

fax troubleshooting 50
cleaning printhead nozzles 19
Communication not available

message 54

configuring Wi‑Fi Protected Setup

PBC, Push Button Configuration method 44

PIN, Personal Identification Number method 44
conserving energy, ink, and paper 5
contact list

creating 39
copies

making 26
copy job

canceling 26
copying 26

on both sides of the paper 26

tips 26
customer support 47

D

dial tone

checking 38
Digital Subscriber Line (DSL)

fax setup 33
digital telephone service

fax setup 35
distinctive ring 39
documents

faxing using the computer 41

faxing using the control panel 41

printing 23

scanning to e‑mail 30

scanning using the touch screen 27
DSL filter 33
duplex

copying, automatic 26

printing, automatic 23
duplex unit

location 12

E

emission notices 57
energy

conserving 5
Ethernet port

location 12
EXT port

location 12
e‑mailing

canceling 30

scanned documents 28

scanning a document or photo 30

tips 30

F

fax header and footer

setting 39

fax setup

country‑ or region‑specific 36
digital telephone service 35
DSL connection 33
standard telephone line connection 31
VoIP 34

fax troubleshooting

cannot receive faxes 51
cannot run fax software 51

cannot send faxes 50
fax troubleshooting checklist 50
faxing

Auto Answer setting 39

receiving automatically 42

receiving manually 42

sending a broadcast fax immediately 41

sending using the printer control panel 41

setting sender information 39

tips, receiving 42

tips, sending 41

using the computer 41
faxing tips

receiving faxes automatically 42
FCC notices 57
features, printer 6
file types

supported 15
finding

information 5

publications 5

Web site 5
finding IP address of computer (Mac) 52
flash drive

inserting 15

scanning to 27

G

Group List 39

H

home screen

icons 13

I

icons

home screen 13

printer control panel 13
incorrect language appears on display 47
information

finding 5
information needed for setting up printer on
wireless network 43
ink

conserving 5
ink cartridge access area

location 12
ink cartridges

installing 17

ordering 17

removing 17

replacing 17
inserting a memory card or flash drive 15
installation screen did not appear
automatically 47
installing printer software (Windows) 20

J

Jam clearance cover

location 13

L

language

changing 47
LexPrint 24
line filter 33
LINE port

location 12

M

Macintosh printer software

using 21
memory card

inserting 15

scanning to 27

supported types 15
memory card slot

location 12
minimum system requirements 20
models, printer 5

Index 59

N

navigating menus

using touch screen 14

network setup page

printing 52

networking

finding IP address of computer 52
finding IP address of computer (Mac) 52
finding IP address of printer 52
IP addresses 52

notices 2, 57

O

ordering ink cartridges 17

P

page does not print 48
paper

conserving 5

paper exit tray

location 12

paper stop

location 12

paper tray (Tray 1)

location 12

parts

diagram 11

PDF

creating from scan 28

Personal Identification Number method

using 44
phone book 39
phone plug 36
phone splitter 34
photos

printing using printer control panel 24

scanning to e‑mail 30
PictBridge and USB port

location 12
power supply port

location 12
Print dialog

launching 21
print job

canceling 24
print troubleshooting

cannot delete documents from print queue 49

printer

features 6
models 5
setting up 6

printer control panel

buttons and icons 13

location 12
printer does not respond 49
printer features 6
printer models 5
printer printing blank pages 49
printer problems, basic solutions 47
printer software, installing (Windows) 20
printer solutions 46
printers

supported 25
printhead

aligning 18
printhead access area

location 13
printhead nozzles

cleaning 19
printing

documents 23

network setup page 52

on both sides of the paper 23

photos using printer control panel 24

two‑sided 23
publications

finding 5
Push Button Configuration method

using 44

R

receiving faxes

Auto Answer setting 39, 42

automatically 42

manually 42

tips 42
recycling 5
replacing ink cartridges 17
RJ‑11 adapter 36

S

safety information 2, 31
scan job

canceling 29
scanner unit

location 12

scanning

creating a PDF from scan 28
documents for e‑mailing 28
tips 27
to a flash drive 27
to a local computer 27
to a memory card 27
to a network 27
to a network computer 27

using the touch screen 27
selecting the wireless port 54
sender information

registering 39
sending an e‑mail

scanning a document or photo 30
sending faxes, tips 41
setting

distinctive ring 39

number of rings 39
setting up fax

country‑ or region‑specific 36

digital telephone service 35

DSL connection 33

standard telephone line connection 31

VoIP connection 34
setting up printer 6
setup troubleshooting

cannot print through USB 49

incorrect language appears on display 47

installation screen did not appear

automatically 47
page does not print 48
printer does not respond 49
printer printing blank pages 49
software did not install 48

SmartSolutions 46
software did not install 48
solutions 46
Speed Dial list 39
supported memory cards and file types 15
supported operating systems 20
supported printers 25

T

telecommunication notices 57
tips for

copying 26
e‑mailing 30
receiving faxes 42

scanning 27
sending faxes 41

touch screen

navigating 14

Transmit Terminal Identification (TTI)

setting 39

troubleshooting

checking an unresponsive printer 47
contacting customer support 47
fax checklist 50
solving basic printer problems 47
wireless network 52

troubleshooting, fax

cannot receive faxes 51
cannot run fax software 51
cannot send faxes 50

troubleshooting, print

cannot delete documents from print queue 49

troubleshooting, setup

cannot print through USB 49
incorrect language appears on display 47
installation screen did not appear

automatically 47
page does not print 48
printer does not respond 49
printer printing blank pages 49
software did not install 48

troubleshooting, wireless

cannot print over wireless network 53

two‑sided printing 23

U

USB port

location 12

using

Wireless Setup Utility 44

V

voice mail

setting up 31

Voice over Internet Protocol (VoIP)

fax setup 34

VoIP adapter 34

W

Web Links

accessing 21

Index 60

Web site

finding 5

Windows software

Abbyy Sprint OCR 21
Phone Book 21
Printer Home 21
Printer Setup Utility 21
Printing Preferences 21
Product Update 21
Status Messenger 21
Status Monitor Center 21
Tools for Office 21
Wireless Setup Utility 21

wireless network

information needed for setting up wireless

printing 43

troubleshooting 52

wireless setup

information needed for 43

Wireless Setup Assistant

launching 44

Wireless Setup Assistant (Macintosh only)

installing 44

Wireless Setup Assistant (Macintosh)

using 44

Wireless Setup Utility

launching 44

Wireless Setup Utility (Windows only)

installing 43

Wireless Setup Utility (Windows)

using 43

wireless troubleshooting

cannot print over wireless network 53

Wi‑Fi Protected Setup

configuring manually 44
using 44

Wi‑Fi Protected Setup logo

identifying 44