Lexmark Pro910, Pro912, Pro915, Pro919 Quick Reference Manual

Pro910 Series Quick Reference Guide

October 2012 www.lexmark.com

Important Message About Cartridge Recycling!
Please Read Before Opening Your Inkjet Cartridge Box

At Lexmark, we take our commitment to the environment seriously, and we encourage our customers
to participate in our easy, no-cost method for returning empty Lexmark cartridges to Lexmark for proper
recycling. We will insure that cartridges are properly handled with zero waste to landfills.

Go to www.lexmark.com/recycle. Follow instructions to
request postage-paid bags. Bag s usually arrive within 7–10 days.

Place the empty Lexmark-branded inkjet cartridge(s) in the
postage-paid return bag, and the n seal the bag. If you’re sending
single-color tanks, we reco mmend that you send at least two at
a time to maximize the environmental benefits.

Mail the bag to Lexmark’s re cycling partner. The bag is p re­addressed.

Visit www.lexmark.com/recycle to learn more about recycling.
Lexmark-branded cartridges are always made with all new parts, though components may contain

recycled material. For warranty returns, call 1-800-395-4039.
This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges

for the life of the patented printer. You agree to: (1) use only genuine Lexmark inkjet cartridges with this

printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user
of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a
restriction that they may be used only once. After this single use, the license to use the print cartridges
and their contents terminates, and you agree to return them only to Lexmark for recycling. Replacement
inkjet cartridge(s) sold with out these terms are available through www.lexmark.com and may be r efilled
by you, or a third party, as the only cartridge alternative to be used with the licensed printer.

Important safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily
accessible.

Do not place or use this product near water or wet locations.

Use only the power supply and power cord provided with this product or the manufacturer's author ized
replacements.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11)
cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting
this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZA RD: Do not use the fax feature during a lightning storm. Do not set up
this product or make any electrical or cabling connections, such as the fax feature, power cord,
or telephone, during a lightning storm.

Contents

Important safety information.........................................................2

About your printer..........................................................................5

Finding information about the printer............................................................................... ..5

Minimizing your printer's environmental impact.................................................................5

Printer models..................................................................................................... .................5

Printer features.................................................................................. .................................. 6

Setting up the printer.................................................. .........................................................6

Understanding the parts of the printer..............................................................................11

Using the printer control panel..........................................................................................13

Understanding the home screen................ ........................................................................13

Navigating menus using the touch screen..........................................................................14

Using memory cards and flash drives.................................................................................15

Ordering and replacing supplies....................................................17

Ordering ink cartridges.......................................................................................................17

Replacing ink cartridges........... ...........................................................................................1 7

Maintaining ink cartridges..................................................................................................18

Using the printer software............................................................20

Supported operating systems.............................................................................................20

Installing the printer software............................................................................................20

Using the Windows printer software.................................................................................21

Using the Macintosh printer software....................................................................... ........21

Printing.........................................................................................23

Printing a document...........................................................................................................23

Printing on both sides of the paper (duplexing) automatically..........................................23

Printing photos using the printer control panel.................................................................24

Canceling print jobs...................................................................... ......................................24

Printing from a mobile device............................................................................................24

Copying.........................................................................................26

Tips for copying................ ..................................................................................................26

Making copies................................................................................................ .....................26

Making a two‑sided (duplex) copy automatically...............................................................26

Canceling copy jobs...................... ...................................................................................... 26

Scanning.......................................................................................27

Tips for scanning.............................................................................................................. ...27

Scanning to a local computer.............................................................................................27

Scanning to a network computer.......................................................................................27

Scanning to a flash drive or memory card..........................................................................27

Scanning directly to e‑mail using the printer software................................. .....................28

Scanning to a PDF....................................................... ........................................................28

Canceling scan jobs.............................................................................................................29

E-mailing.......................................................................................30

Sending e-mail............................................................................... .....................................30

Canceling an e‑mail............................................................................................................30

Setting up the printer to fax..........................................................31

Step 1: Connect the printer to the telephone line.............................................................31

Step 2: Check the dial tone.................................................................................................38

Step 3: Set your fax name and fax number........................................................................39

Step 4: Set the printer to receive faxes automatically or manually...................................39

Step 5: Set the number of rings..........................................................................................39

Step 6: Create a contact list.............. ..................................................................................39

Faxing...........................................................................................41

Sending faxes......................................................................................................................41

Receiving faxes................................................................................................................ ...42

Wireless networking.....................................................................43

Information you will need to set up the printer on a wireless network............ .................43

Installing the printer on a wireless network.......................................................................43

Contents 3

What is Wi‑Fi Protected Setup?.........................................................................................44

Configuring Wi‑Fi Protected Setup manually............. ........................................................44

Using SmartSolutions....................................................................46

What are SmartSolutions?..................................................................................................46

Troubleshooting............................................................................47

Notices.........................................................................................57

Edition notice.................. ...................................................................................................57

Index............................................................................................58

Contents 4

About your printer

Finding information about the printer

The Quick Reference Guide contains instructions on adding your printer to a wireless net work, setting up
a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It
also includes information on troubleshooting printer setup issues as well as solving basic networking and
faxing problems.

Note: Some functions are available only in select printer models.

For additional information, see the following:

What are you looking for? Find it here

Initial setup instructions

• Quick Setup Sheet

• Hardware Setup Wizard

1

Additional set up and instructions for us ing the
printer

User’s Guide

2

Help using the printer software Software Help installed automatically with the printer

software.

2

Click Help from any printer software program or

application.

The latest supplemental information, updates,
online customer support, and telephone
support

Support Web site—

http://support.lexmark.com

1

Available on the Software and Documentation CD.

2

Available on the Software and Documentation CD and on the Lexmark Support Web site at

http://support.lexmark.com.

Minimizing your printer's environmental impact

We are committed to protecting the environment and are continually improving our printers to reduce
their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your
printer's environmental impact even further.

Conserving energy

• Activate Eco-Mode. This feature sets the screen brightness to low and sets the prin ter to change to

Sleep mode after the printer is lef t idle for 10 mi nutes.

• Select the lowest Sleep timeout. The Sleep feature puts the printer in a minimum‑powe r standby

mode after the printer has bee n idle for a set amount of time (the Sleep timeout).

• Share your printer. Wireless/network printers allow you to share a single printer among multiple

computers, thus conserving energy and other resources.

Conserving paper

• Print more than one page image on one side of the paper. The Pages per Sheet feature allows you

to print multiple pages on one sheet. You can print up to 16 page images on one side of a sheet of
paper.

• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or

automatically (depending on your printer model).

• Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print

Preview dialog, or the printer display (depending on your printer model).

• Use recycled paper.

• Reduce the margins of documents to be printed.

• Scan and save. To avo id printing multiple copies, you can scan documents or photographs and save

them to a computer program, application, or flash drive for presentation.

Conserving ink

• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than

normal and are ideal for printing documents that are mostl y text.

• Use font types and font settings that require less ink. Most programs or applications let you adjust

the darkness of the colors.

• Use high‑yield cart ridges. These cartridges let you print more pages.

Recycling

• Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To

return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to reques t
a postage‑paid bag.

• Recycle the product packaging.

• Recycle your old printer instead of throwing it away.

• Recycle paper from discarded print jobs.

• Use recycled paper.

To read the Lexmark Environmental Sustainability Report, visit www.lexmark.com/en vironment.

Note: Your printer may not come with some of these programs or some of the functions of these

programs, depending on the features of the printer that yo u purchased.

Printer models

The installation software CD that came with your printer works for the following printer models:

• Lexmark Pro912

• Lexmark Pro915

• Lexmark Pro919

About your printer 5

Printer features

Depending on the model, your printer comes with features that will help you manage and accomplish
printing and imaging tasks:

• Wireless or Ethernet networking—Print and scan from anywhere in your home or office over a secure

wireless or Ethernet network, as well as share the printer among multiple computers.

• Intuitive touch screen—Use the full‑featured color touch screen for fast, easy access to all the printer

menus. The large screen also allow s you to view and print photos directly from your digital ca mera or
memory device without using a comput er.

• Print—Print documents an d PDFs quickly from a computer or from a USB flash drive. Built ‑in two‑sided

printing lets you save mon ey and the environment.

• Copy—Copy documents and photos with one ‑touch, computer‑free black or color copying. Enjoy 25%

to 400% reduction and enlargement capacity.

• Scan—Scan documents and phot os fast and easily with the high‑resolution scanner. Easily scan to a

memory device or to multiple laptops or computers over a secure wireless network with up to 1200 dpi
optical resolution.

• Fax—Do standalone black and color faxing at 33.6Kbps modem speed. Other fax features include 99

speed dials, automatic redial, junk fax bloc king, and caller ID.

• Photo printing—Print high ‑quality, long‑lasting photos directly from digital memory car ds,

PictBridge‑enabled digital cameras, or USB flash drives.

• SmartSolutions—Simplify printer tasks that you freque ntly repeat by creating and customizing your

printer solutions. Using the SmartSolution s toolkit on the Web, you can choose the printer tasks that
you often perform, apply your custom settings, and download them to your printer as shortcuts th at
you can easily access anytime. You can also customize your printer with solutions that display your
online calendars, online photo albums, RSS feeds, and more.

• Shortcuts—Save a set of frequently used printer settings available for a given task and then assign a

shortcut name and shortcut number to it. When you want to perform a task with those settings, you
can simply select the shortcut number on the printer instead of going through the usual proc ess of
adjusting the settings and options.

• Eco‑Mode—Save energy by activating Eco‑Mode. It aut omatically dims the printer display light and

puts the printer into Sleep mode after a specified period of inactivity.

Setting up the printer

1 Unpack the printer.

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Notes:

• Do not attach the USB cable until prompted to do so.

• Place the printer near the co mputer during setup. If you are setting up on a wireless network,

then you may move the printer after setup is complete.

• Contents may vary by model and region. Some functions are available only in select printer

models.

2 To initiate printer setup using a computer, insert the installation software CD, or download the printer

driver.

About your printer 6

With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux

Note: If the installation screen does not appear after a

minute, then see “Installation screen did not appear during
installation” on page 47.

Download the printer driver from

www.lexmark.com.

3 Remove tape and packing material from all areas of the printer.

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4 Pull the paper tray completely ou t of the printer.

5 Move the paper guides to the sides.

2

3

1

About your printer 7

6 For A4‑ and legal‑size paper, extend the paper tray.

2

1

7 Load paper.

Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray.

Overloading the tray can cause paper jams.

8 Adjust the paper guides.

1

2

9 Insert the paper tray.

10 Connect the power cord only.

Note: Do not attach the USB cable yet.

About your printer 8

11 Make sure the printer is on.

SD/MS-Duo/MMC

12 Set the language on the printer control panel, and then touch OK.

OK

Espanol

~

Suomi

English

Francais

13 Confirm the language, and then touch Yes.

No

No

Yes

Yes

Language

You have chosen English as the language

for your Printer.

Are you sure?

14 Set the country or region, and then touch Accept.

Accept

USA

Uruguay

US Virgin Islands

US Virgin Islands

Venezuela

Country / Region

Country / Region

15 Set the date, and then touch Accept.

Accept

Set Date

Set Date

Month

1

Day

30

Yea r

2011

16 Set the time, and then touch Accept.

Accept

Set Time

12 :00 AM

17 Set the time zone, and then touch Accept.

Accept

Central (GMT - 6:00)

Central (GMT - 6:00)

Mountain (GMT - 7:00)

Mountain (GMT - 7:00)

Pacific (GMT - 8:00)

Pacific (GMT - 8:00)

Choose a Time Zone

Choose a Time Zone

Alaska (GMT - 9:00)

Alaska (GMT - 9:00)

About your printer 9

18 To configure basic fax functio ns, touch Yes, and then proceed to the next step. Othe rwise, touch Set

Up Later, and then go to step 21.

Fax Setup

Setup Later

Setup LaterYes

Tosend faxes from this printer, youmust complete

fax setup. Do youwant to set up fax now?

Tosend faxes from this printer, youmust complete

fax setup. Do youwant to set up fax now?

19 Enter your fax n umber for the printer, and then touch Accept. Your fax number identi fies you as the

sender in all your sent faxes.

Enter Your Fax Number Accept

123

6

5

4
789

#

0

Back

Clear

20 Enter your n ame or company name, and then touch . Your fax name identifies you as the sender

in all your sent faxes.

21 Configure other advanced fax settings later in the software installation.

Continue

Configure Advanced Features

Youcan now print, but there are additional steps req uired to access all the
features of your dev ice.

ConfigureLexmark SmartSolutions and standalone email

Getmy printer ready to sendand receive faxes

What will I be missing if I don’t do this now?

How can I do this later?

LexmarkPro910 Series Installation

LexmarkPro910 Series Installation

Getmy printer ready to scandirectly to my computer

?

Quit

Quit

22 Open the printer.

23 Unpack the ink cartridges.

About your printer 10

24 Insert each ink c artridge. Slide your finger along the ink cartridge until the cartridge clicks into place.

3

1

2

Notes:

• Install the color ink cartridges first. Then, use two hands to install the black cartridge.

• Install the new ink cartrid ges immediately after removing the protec tive cap to avoid exposing

the ink to air.

25 Close the printer.

SD/MS-Duo/MMC

The customer support label that is located near the ink cartridge access area contains the ink
compatibility information, model number, product Web site, and technic al support number.

26 Extend the paper exit tray and flip out the paper stop.

1

2

27 From the printer control panel, touch Continue to print an alignment page.

SD/M

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Notes:

• The alignment page prints.

• Do not remove the page until printing is finished. The alignment page may take a while to print.

• Streaks on the alignment page are norm al and not an indication of a problem.

• The alignment page that prints may differ from the one shown.

• Recycle the alignment page.

Understanding the parts of the printer

Note: Some functions are available only in select printer m odels.

About your printer 11

1

7

3

4

6

9

2

5

8

SD/MS-Duo/MMC

Use the To

1 Automatic Document Feeder

(ADF) tray

Load original documents into the ADF for scanning, copying, or faxing.

Note: Do not load postcards, photos, small items, or thin media
(such as magazine clippings) into the ADF. Place these items on the
scanner glass.

2 ADF output tray Hold documents as they exit from the ADF.

3 Memory card slot Insert a memory card.

4 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the

printer.

5 Paper exit tray Hold paper as it exits.

6 Paper tray (Tray 1) Load paper.

7 Paper stop Catch the paper as it exits.

8 Printer control panel Operate the printer.

9 ADF Scan, copy, or fax multiple‑page letter‑, legal‑, and A4‑size

documents.

16

17

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T

12

13

15

10

18

19

11

LINE

E

X

T

Use the To

10 Scanner unit

• Access the ink cartridges and printhead.

• Remove paper jams.

11 Ink cartridge access area Install, replace, or remove ink cartridges.

12 Ethernet port Connect your printer to a compute r, a local network, an external DSL, or

a cable modem.

13 USB port Connect the prin ter to a computer using a USB cab le.

Warning—Potential Damage: Do not touch the USB port except when

plugging in or removing a USB cable or installation cable.

14 EXT port

Connect additional devices (telephone or answering machine) to the
printer and the telephone line. Use this port if you do not have a dedicated
fax line for the printer, and if this connection method is supported in your
country or region.

Note: Remove the plug to access the port.

15 LINE port

Connect the printer to an active telephone line (through a standard wall
jack, DSL filter, or Vo IP adapter) to send and receive faxes.

16 Power supply with port Connect the print er to a power source.

17 Duplex unit

• Print on both sides of a sheet of paper.

• Remove paper jams.

About your printer 12

Use the To

18 Printhead access area Install the printhead.

Note: The carrier moves to the printhead access area when no

printhead is installed in the printer.

19 Jam clearance cover Remove jammed pages.

Using the printer control panel

Note: The icons appear when they are selectable on the current screen. If an icon does not appear,

then the function is not available.

1 2 3 4

567

Use To

1 Power

• Turn the printer on and off.

• Switch to Sleep mode.

Note: When the printer is on, press

to switch to Sleep

mode. Press and hold

for three seconds to turn off the

printer.

2 Back

• Return to the previous screen.

• Exit from one menu level to a higher one.

3 Touch‑screen display

Note: The display is turned off

in Sleep mode.

• Navigate the printer menus.

• Change settings.

• View printer me ssages and animation.

4 Start

Start a job, depending o n which mode is selected.

Use To

5 Cancel

Cancel the current job or task.

6 Help

View Help text messages.

View the Tutorial when on the home screen.

7 Home

Return to the home screen.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use
the home screen selections to initiate an action, such as copying or faxing, or to change the printer settings.

Note: Some functions are available only in select printer m odels.

6

7

1

2

3

4

5

8

9

Use To

1 Copy

A

Access the copy menu and make copies.

2 Scan

Access the scan menu and scan documents.

About your printer 13

Use To

3 Fax

Access the fax menu and send faxes.

4 Memory Device

or

PictBridge

View, select, pr int, or attach photos and document s to e‑mail.

Note: This icon appears only when you return to the home screen while a
memory card, flash drive or PictBridge‑enabled camera is connected to the
printer.

5 SmartSolutions

Access the SmartSolutions menu.

6 Ink levels icon

• View the current ink levels of the installed cartridges.

• Access cartridge maintenance and information functions.

7 Setup icon

Access the setup menu and change printer settings.

8 Eco‑Mode icon

Activate Eco‑Mode to select the following options:

• Change to Sleep mode after the printer is left idle for 10 minutes.

• Set screen brigh tness to low.

9 Wi‑Fi indicator

or

Ethernet indicat or

Check the network connection status of your printer and access the network
settings.

Navigating menus using the touch screen

Paper Size

Paper Type

Photo Size

Layout

Change Print Settings

Letter

Auto Detect

4x6 in.

Select Photos

Layout

1 - 6 of 10

12

3

5

6

4

Use To

1 Left arrow

Scroll left.

2 Right arrow

Scroll right.

3Accept

Save your setting.

4 Up arrow

Scroll up.

5 Scroll bar

Scroll up and down the menu list.

6 Down arrow

Scroll down.

About your printer 14

Tips:

• Use your fingers to navig ate the screen. The touch screen does not work if you use other tools or

devices to navigate.

• Drag the scroll bar or touch the arrows until the menu or settin g that you want appears on the display.

• Flick the screen by draggi ng your finger up or down the screen, and then lifting your finger off the

screen. To navigate to the next or previous screen, flick sideways. It will have the same effect as
selecting the left or right arrow.

• To confirm a setting or select a menu or item, touch it.

• If necessary, touch OK or Accept after making a selection or changing a setting.

Note: All the instructions in this guide start from the home screen. If you are not on the home screen,

then touch

.

For example, to navigate to Paper Type and select the default paper type setting:

1 Touch > Pa per Setup > Paper Type.

Note: For select printer models with two paper trays installed, touch

> Paper Setup, select the

paper tray, and then touch Paper Type.

2 Scroll up or down (usi ng the scroll bar or arrows, or by flicking the screen up or down) to view the list

of paper types.

3 Select a paper type setting by touching it, and then touch Accept to save the setting.

Using memory cards and flash drives

Supported memory cards and file types

Memory card File type

• Secure Digital (SD)

• Secure Di gital High Capacity (SDHC)

• Micro Secure Digital (with adapter) (Micro SD)

• Mini Secure Digital (with adapter) (Mini SD)

• MultiMedia Card (MMC)

• Reduced Size MultiMedia Card (with adapter)

(RS‑MMC)

• MultiMedia Card mobile (with adapter)

(MMCmobile)

• Memory Stick Duo

• Memory Stick PRO Duo

Documents:

• .pdf (Adobe Portable Document Format)

Images:

• .jpg, .jpeg, .j pe (Joint Photographic Experts

Group)

• .tiff, .tif (Tagged Image File Format)

Using a memory card or flash drive with the printer

Insert a memory card into the card slot or a flash drive into the USB port

Inserting a memory card Inserting a flash drive

SD/MS-Duo/MMC

Notes:

• Insert the card with the brand name label facing

up.

• Make sure any arrows on the card point toward

the printer.

• If necessary, connect the memory card to the

adapter that came wi th it.

• Make sure that the memory card inserted is

supported by the printer. For more information,
see “Supported me mory cards and file types” on
page 15.

• The card reader light comes on when a memory

card is inserted and blinks when a memory card is
being accessed.

SD/MS-Duo/MMC

FLASH

DRIVE

Notes:

• The flash drive uses the same port that is used

for a PictBridge camera cable.

• An adapter may be nec essary if your flash

drive does not fit directly into the port.

About your printer 15

SD/MS-Duo/MMC

F

L

A

S

H

D

R

IV

E

Warning—Potential Damage: Do not touch any cables, any
network adapter, any connector, the memory device, or the
printer in the areas shown while actively printing, reading,
or writing from the memory device. A loss of data can occur.

The Memory Device screen appears on the display.

Notes:

• If the printer does not recognize the memor y device, then remove and reinsert it.

• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a

memory card is in the card slot, then the display prompts yo u to choose which memory device to
use.

About your printer 16

Ordering and replacing supplies

Ordering ink cartridges

Lexmark Pro910 Series except Pro919

Item Return Program

Cartridge

1

Regular cartridge

2

Black cartridge 150 Not available

High‑yield black cartridge 150XL, 155XL 150XLA

Yellow color cartridge 150 Not available

High‑yield yellow color cartridge 150XL 150XLA

Cyan color cartridge 150 Not available

High‑yield cyan color cartridge 150XL 150XLA

Magenta color c artridge 150 Not available

High‑yield magenta color cartri dge 150XL 150XLA

1

Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or

recycling.

2

Available only on the Lexmark Web site at www.lexmark.com.

Lexmark Pro919 model

Item Return Program

cartridge

1

Regular cartridge

2

Black cartridge 160 Not available

High‑yield black cartridge 160XL 160XLA

Yellow color cartridge 160 Not available

High‑yield yellow color cartridge 160XL 160XLA

Cyan color cartridge 160 Not available

High‑yield cyan color cartridge 160XL 160XLA

Magenta color c artridge 160 Not available

High‑yield magenta color cartridge 160XL 160XLA

1

Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or

recycling.

2

Available only on the Lexmark Web site at www.lexmark.com.

Notes:

• To get more ink, order high‑yield ink cartridges.

• Depending on your country or region, you may get the ink cartridges individually or in packs.

• You can order a mix of standard ink ca rtridges and high‑yield ink cartridges, depending on your

needs.

• Check the yield rate on the ink cartridge box, or visit www.lexmark.com/yields.

• For best results, use only Lexmark ink cartridges.

• The cartridges can be used for printing documents and photos.

• When storing new ink cartridges, make sure they are unopened and placed on their flat side.

• Remove ink cartridges fro m their packaging only upon installation.

Replacing ink cartridges

Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges
immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.

Removing ink cartridges

1 Turn on your printer.

2 Open the printer.

Note: The printhead moves to the cartridge installation position.

Ordering and replacing s upplies 17

3 Press the release tab, and then remove the used ink cartridge or cartridges.

1

2

Installing ink cartridges

1 Remove the ink cartridge from th e pack, and then remove the protective cap from the ink cart ridge.

If your ink cartridge comes with a twist cap, then remove the cap.

1 2 3

IIIIIIIIIIII

IIIIIIII

IIIIIIII

IIIII

IIIII

2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.

3

1

2

Notes:

• Insert the color cartridges first, and then the black cart ridge.

• Insert the new ink cartridges immedi ately after removing the protective cap to avoid e xposing

the ink to air.

3 Close the printer.

Maintaining ink cartridges

In addition to the following tas ks that you can perform, your printer performs an automatic maintenance
cycle every week if it is plugged into an electrical outlet. It will briefly come out of Sleep mode or will
temporarily power on if it is turned off.

Aligning the printhead

If the characters or lines on your printed image appear jagged or wavy, then you may need to align the
printhead.

1 Load plain paper.

2 From the home s creen, navigate to:

> More Options > Align Printer

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Ordering and replacing s upplies 18

Cleaning the printhead nozzles

If you have not been using the printer for a long period, then you may need to clean the printhead nozzles
to improve the quality of your prints. Keep your printer plugged to a properly grounded, working ele ctrical
outlet to allow your device to perform automatic mainten ance cycles.

Notes:

• Cleaning the printhead nozzles uses ink, so clean them only wh en necessary.

• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.

• If the ink levels are too low, th en you must replace the ink cartridges before you can clean the

printhead nozzles.

1 From the home screen, navigate to:

> More Options

2 Touch Clean Printhead or Deep Clean Printhead.

A cleaning page prints.

Ordering and replacing s upplies 19

Using the printer software

Supported operating systems

The printer software requires up to 500MB of free disk space.

• Microsoft Windows 8

• Microsoft Windows Server 2012

• Microsoft Windows 7 (SP1)

• Microsoft Windows 7

• Microsoft Windows Server 2008 (R2) (SP1)

• Microsoft Windows Server 2008 (R2)

• Microsoft Windows Server 2008 (SP1)

• Microsoft Windows Server 2003 (SP2)

• Microsoft Windows Server 2003 (SP1)

• Microsoft Windows Vista (SP1)

• Microsoft Windows Vista

• Microsoft Windows XP (SP3)

• Microsoft Windows XP (SP2)

• Macintosh Intel OS X version 10.8.0 or later

*

• Macintosh Intel OS X version 10.7.0 or later

• Macintosh Intel OS X version 10.6.0 or later

• Macintosh Intel OS X version 10.5.0 or later

• Macintosh Intel OS X version 10.4.4 or later

*

• Macintosh PowerPC OS X version 10.5.0 or later

• Macintosh PowerPC OS X version 10.4.0 or later

*

• Debian GNU/Linux 6.0 and 5.0

*

• Fedora 17, 16, 15, and 14

*

• Linpus Linux Desktop 9.6

*

• Linux Mint 12, 10, and 9

*

• Linux openSUSE 12.1, 11.4, 11.3, and 11.2

*

• PCLinux OS 2010

*

• Red Flag Linux Desktop 6.0

*

• Red Hat Enterprise Linux WS 6, WS 5, and WS 4

*

• SUSE Linux Enterprise Desktop 11 and 10

*

• SUSE Linux Enterprise Server 11 and 10

*

• Ubuntu Linux 12.04, 11.10, 11.04, 10.10, 10.04, and 9.04

*

• IBM AIX 7.1, 6.1, 5.3, and 5.2

*

• HP‑UX 11.31, 11.23, and 11.11

*

• Solaris SPARC 10, 9, and 8

*

• Solaris SPARC x86 10

*

*

The printer driver for this operating system is available only at http://support.lexmark.com.

Note: Information on additional operating sy stem versions that are compatible with the printer may be
available on our Web site.

Installing the printer software

Notes:

• If you installed the printe r software on the computer before but need to reinst all the software,

then uninstall the current software first .

• Close all open software programs before installing the printe r software.

1 Obtain a copy of the software installer package.

• From the Software and Documentation CD that came with your printer.

• From our Web site:

Go to

http://support.lexmark.com, and then navigate to:

SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double‑click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

a Click or click Start, and then click Run.

b In the Start Search or R un dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

In Macintosh

Click the CD icon on the desktop.

3 Click Install, and then follow the instructions on the computer screen.

Using the printer software 20

Using the Windows printer software

Software installed during printer installation

When you set up the printer using the installation software CD, all the necessary software was installed.
You may have chosen to install some addition al programs. The following table provide s an overview of
various software programs and what they can he lp you do.

If you did not install these additional programs during initial installation, then reinsert the installation
software CD, run the installation software, and then click Advanced Options > Install Additional Software.

Printer software

Use the To

Lexmark

TM

Printer Home

(referred to as Printer Home)

• Launch applications or programs.

• Scan or e‑mail a photo or document.

• Edit scanned docum ents.

• Scan documents to PDF.

• Adjust settings for the printer.

• Order supplies.

• Maintain ink cartridges.

• Register the printer.

• Contact technical support.

• Access the User's Guide.

Lexmark Phone Book

(referred to as Phone Book)

Manage your fax contacts.

Abbyy Sprint OCR Scan a document and produce text that you can edit with a

word‑processing program.

Lexmark Wireless Setup Utility

(referred to as Wireless Setup
Utility)

• Set up the wireless printer on a wireless network.

• Change the wireless settings of the printer.

Note: This program is installed automatically with the printer software
if the printer has wireless capability.

Lexmark Tools for Office

(referred to as Tools for Office)

Access your favorite settings in Microsoft Office 2 007.

Printer Setup Utility Configure the fax and e‑mail sett ings of your printer.

Status Messenger Learn more about the printing problems encountered.

Status Monitor Center

• Check the sup plies status of your printe r.

• Order supplies o nline.

Product Update Receive automatic notifications of updates to your printer software

when new updates are available.

Use the To

Printing Preferences When you click File > Print > Properties with a document open, a Printing

Preferences dialog appears. The dialog lets you select options for the
print job, such as the following:

• Select the number of copies to print.

• Print two‑sided copies.

• Select the paper type.

• Add a watermark.

• Enhance images.

• Save settings.

Note: Printing Preferences is installed automatically with the printer
software.

Note: Your printer may not come with some of these programs or some of the functions of these
programs, depending on the features of the printer that yo u purchased.

Using the Macintosh printer software

Launching the Print dialog

Use the Print dialog to adjust the print settings and schedule print jobs.

With a document or p hoto open, choose File > Print.

Launching an application

1 From the Fin der, navigate to:

Applications > select your printer folder

2 Double‑click the application that you want to use.

Use the To

Printer Settings

• Customize settings for fax jobs.

• Create and edit the Contacts list.

• Configure e‑mail connectivity settings.

• Configure the l anguage, country, date, and time.

Shortcuts Speed up usual tasks with your pr inter.

Wireless Setup
Assistant

Set up the printer on a wireless network.

Note: This application is automatically installed with the printer software if the
printer has wireless capability.

Uninstaller Remove the printer software from your computer.

Using the printer software 21

Notes:

• Your printer may not come with these applications, depending on the features of the printer that

you purchased or the ins tallation type (standard or custom) chosen w hen you installed the printer.

• To take advantage of the full features of yo ur printer, select the custom install option during

installation, and then select all packages listed.

Accessing Web links

Web links are links to predefined Web pages that are saved in the printer folder.

1 From the Finder, navigate to:

Applications > select your printer folder > Web Links

2 Double‑click the Web link that you want to visit.

Use To

Customer Support Contact customer support.

Lexmark Software Updates Download and install the latest printer software.

Lexmark Online Visit the Lexmark Web site.

Order Supplies Online Order ink or supplies.

Printer Registration Register your printer.

Visit Lexmark SmartSolutions

• Visit the SmartSolutions Web site.

• Choose your custom solutions.

Note: Your printer may not come with these Web links, depending on the features of the printer that
you purchased.

Using the printer software 22

Printing

Printing a document

For Windows users

1 With a document open, click File > Print.

2 Click Properties, Preferences , Options, or Setup.

3 Select the print quality , the number of copies to print, the type of pape r to use, and how the pages

should print.

4 Click OK to close any printer software dialogs.

5 Click OK or Print.

For Macintosh users

1 With a document open, choo se File > Page Setup.

2 From the Page Se tup dialog, set the printer, paper size, and orientation.

3 Click OK.

4 From the menu bar, choose File > Print.

5 From the Printer p op‑up menu, choose your printer.

6 From the print options me nu, choose the print quality, the number of cop ies to print, the type of paper

to use, and how the pages should print.

7 Click Print.

Printing on both sides of the paper (duplexing)
automatically

Notes:

• The automatic dupl ex unit supports A4‑ and letter‑size paper. It also supports plain, premium

plain, ColorLok certified plain, heavy plain, and letterhead paper types.

• Do not remove the page until printing is finished.

Warning—Potential Damage: Do not touch the duplex latch or latches while actively printin g.

For Windows users

1 With a document open, click File > Print.

2 Click Properties, Preferences , Options, or Setup.

3 Navigate to:

Layout tab > Print on Both Sides (Duplex) area > Print on both sides

• Click Long edge for print jobs with pages that are bound along the long edge of the pag e.

• Click Short edge for print jobs with pages that are bound along the sho rt edge of the page.

4 Click the Paper/Finishing tab, and then select a supported paper type.

5 Click OK to close any printer software dialogs.

6 Click OK or Print.

To return to single-sided printing, repeat step s 1 and 2, and then navigate to:

Layout tab > Print on Both Sides (Duplex) area > Print on one side only

For Macintosh users

1 With a document open , choose File > Page Setup.

2 From the Page Setup dialog, set the printer, paper size, and orientation.

3 Click OK.

4 From the m enu bar, choose File > Print.

5 From the Pr inter pop‑up menu, choose your printer.

6 From the print options pop‑up menu, choose Quality & Media.

7 From the Paper Type pop‑ up menu, choose a supported paper type.

8 From the print options pop‑up menu, choose Layout.

9 From the Tw o‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding.

• For Long‑Edge binding, pages are bound along the long edge of the page (left edge for po rtrait,

top edge for landscape).

Portrait Landscape

1

2

1

2

• For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait,

left edge for landscape).

Printing 23

Portrait Landscape

1

2

1

2

10 Click Print.

Printing photos using the printer control panel

1 Load photo paper.

2 Insert a memory card, flash drive, or digital camera set to mass storage mode.

The Memory Device screen appear s on the display.

3 Touch View Photos.

The Select Photos screen appears.

4 Touch the photo or ph otos you want to print.

Tips:

• If you want to clear a selected pho to, then touch the photo again.

• If you want to view more photos , then touch the left or right arrow, and then touch the photo to

select it.

5 When you are finished selecting the photos you want to print, touch Layout.

6 If you want to change the print set tings, then touch Change Settings.

If necessary, touch Accept each time you make a selection.

7 Press .

Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or

storing.

Canceling print jobs

To cancel a print job from the printer control panel, pre ss . Printing sto ps and the printer returns to
the home screen.

To cancel a print job from the computer, do the follo wing:

For Windows users

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a

Click , or click Sta rt and then click Run.

b In the Start Search or R un dialog, type control printers.

c Press Enter, or click OK.

2 Double‑click the printer icon.

3 Cancel the print job:

• If you want to cancel a particular print job, then right ‑click the document name, and then select

Cancel.

• If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.

For Macintosh users

1 Click the printer icon on the Dock.

The print queue dialog appears.

2 Select the print job you want to cancel, and then delete it.

Printing from a mobile device

What is LexPrint?

LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any
Lexmark printer connected to the same wireless net work. It lets you print Web pages, photos from th e
photo album, or photos yo u recently captured using the camera of your mobile device, depending on its
features. You can also customize print settings from y our mobile device.

Depending on your Lexmark printer model, y ou may need to download the LexPrint Listener application
from our Web site at www.lexmark.com/ lexprint.

Printing 24

Supported printers

LexPrint enables your mobile device to communicate with Lexmark prin ters found on the same network.

• For select printer models tha t support Direct Image and Zeroconf or Bonjou r, you can print directly

from your mobile device to the printer withou t using LexPrint Listener. To check if your printer model
supports these features, visit www.lexmark.com/lexprint.

• For other Lexmark printers, yo ur mobile device can send print jobs to your printer as long as the printer

software and LexPrint Listener are installed on the computer where the printer is connected.

Note: The application referred to as Rendezvo us in Mac OS X version 10.2 is now called Bonjour by

Apple Inc.

Printing 25

Copying

ADF Scanner glass

Use the ADF for multiple‑page documents.

Note: The ADF is available only on select models. If
you purchased a printer without an ADF, then load
original documents or photos on the scanner glass.

Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).

Tips for copying

• Make sure you load the ori ginal document faceup into the ADF or facedown at the placemen t corner

of the scanner glass.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, clo se the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the docum ent to be copied is in place with the setti ngs you want, press to start copying.

Making copies

1 Load the original document.

Note: From the home screen, you can pre ss to print one copy of the original document using

the default settings.

2 From the home s creen, navigate to:

Copy > More Options > Number of Copies

3 Enter the number of copies you want to print, and then touch Accept.

4 Press , and then touch Color or Black/White to set a color or black-and-white copy.

5 Press .

Making a two‑sided (duplex) copy automatically

The automatic duplex unit sup ports A4- and letter-size paper. If you need to make two‑sided copies using
other paper sizes, then see the instructions for making a two‑sided copy manually.

Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper.

1 Load the original document faceup into the ADF or facedown on the scanner glass.

2 From the home screen, touch Copy > More Options > 2‑Sided Copies.

3 Selec t a two‑sided copying option, and then touch Accept.

• If you are copy ing a one-sided document, then select 1‑Sided to 2‑Sided.

• If you are copy ing a two-sided document and using the scanner glass, then select 2‑Sided to

2‑Sided.

• If you want to specify the pa ge orientation and layout of the original document and the copy, then

select Advanced. Touch Accept every time you make a selection.

Notes:

• For long-edged binding , pages are bound along the long edge of the page (left edge for portrait

orientation and top edge for landscape orientation).

• For short-edged binding , pages are bound along the short edge of the pa ge (top edge for

portrait orientation and left edge for landsca pe orientation).

4 Press , and then follow the instructions on the display.

Canceling copy jobs

To cancel a copy job, p ress .

Scanning stops and the printer returns to the previous menu.

Copying 26

Scanning

ADF Scanner glass

Use the ADF for multiple‑page documents.

Note: The ADF is available only on select models. If
you purchased a printer without an ADF, then load
original documents or photos on the scanner glass.

Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).

Tips for scanning

• Use the scanner glass when scann ing two‑sided pages if your printer does not support du plex scanning

or the ADF does not support the origina l document size.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, clo se the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to b e scanned is in place with the settings you want, press to start scanning.

Scanning to a local computer

1 Load the original document.

2 From the home screen, tou ch Scan > Computer > USB‑Connected Computer.

The USB‑connected computer is the default destination that will receive the scan.

Note: Make sure the scan software is installed on the destination computer.

3 Select the outpu t file type you want to create and other scan options. If necessary, touch Accept each

time you make a selection.

4 Press .

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning to a network computer

1 Load the original document.

2 From the home screen, touch Scan > Computer.

3 Touch the name of the destination computer.

Notes:

• Make sure the scan software is installed on the destination computer.

• Make sure the printer can communica te with the destination computer.

• You may be prompted to enter a PIN if th e computer requires it.

• To assign a computer name and a PIN to the computer, see the Help for the printer software

associated with your operating system.

4 Select the outpu t file type you want to create and other scan options. If necessary, touch Accept each

time you make a selection.

5 Press .

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning to a flash drive or memory card

Before you begin, make sure your flash drive or memory card is not write‑ protected.

1 Load the original document.

2 From the home screen, touch Scan > Memory Device.

3 Insert the flash drive or memory card.

Notes:

• The printer reads only one memory device at a time.

• If a flash drive is ins erted into the USB port whil e a memory card is in the car d slot, then a

message appears on the display prompting you to select which memory device to use.

4 Select the output file type you want to create.

Scanning 27

5 Set the color, quality, original image size, and the other scan options. If n ecessary, touch Accept each

time you make a selection .

6 Press , and then follow the instructions on the display.

The scan is complete when a message appears on the printer control panel indicating that the file you
scanned has been saved.

Scanning directly to e‑mail using the printer software

Make sure you have set up your e‑mail settings before proceeding. For more information, see the section
on e‑mailing in the User’s Guide.

For Windows users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the computer, do the following:

In Windows 8

From the Search charm, type Printer Home, and then navigate to:

Printer Home > select your printer > Scan

In Windows 7 or earlier

a

Click or Start.

b Click All Programs or Programs, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Scan

3 Select Email photo, Email document, or Email PDF.

Note: You can select Email document only when an OCR application is stored on your computer.

Scanning starts and the scan progress d ialog appears. When the scan is finished, a new e ‑mail message
is created with the scanned document automatically attached.

4 Compose your e‑mail message.

Note: If your e-mail program does not open automatically, then you can scan the documen t to the

computer, and then send it through e-mail as an attachment.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the Finder, select Applications, and then launch the application you want to use .

Note: Use any applic ation that supports both your printer and an e‑mailing option, such as Image

Capture.

3 From the list of devices, select your printer.

Note: For information on finding the list of devices, check the documentation that came with the

application, or search for Scanning an image in the Search field of the Help menu.

4 Adjust the scan settings as needed.

If applicable, click

on the preview dialog for more information.

5 Set th e e‑mail application as the scan destination, and then start the scan job.

6 Compose your e‑mail mes sage.

Scanning to a PDF

For Windows users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the computer, do the following:

In Windows 8

From the Search charm, type Printer Home, and then navig ate to:

Printer Home > select your printer > Scan > PDF

In Windows 7 or earlier

a

Click or Start.

b Click All Programs or Prog rams, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Scan > PDF

Scanning starts and the scan prog ress dialog appears.

3 Save the document as a PDF.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.

2 From the Finder, select Applications, and then launch the appli cation you want to use.

Note: Use any application that supports your printer.

3 From the list of devices, select your printer.

Note: For information on finding the list of devices, check the documentation that came with the

application or search for Scanning an image in the Search field of the Help menu.

4 Adjust the scan settings as needed.

If applicable, click

on the preview dialog for more information.

5 Set the application that suppo rts the PDF format as the scan destination, and then start the scan job.

Scanning 28

6 Save the document as a PDF.

Canceling scan jobs

Press on the printer control panel, or click Cancel on the computer screen.

Scanning 29

E-mailing

Sending e-mail

Tips for e‑mailing

• Make sure to enter your e‑mail account information and set up the SMTP server before sending an

e‑mail.

• Make sure the prin ter is connected to an Ethernet or wireless network before sending an e‑mail.

If necessary, make sure the network is connected to the In ternet for the printer to communicate with
the SMTP server. If the printer cannot conn ect to the Internet, then contact your system support
person.

The printer supports only one active network connection (Ethernet or wireless) at a time.

• Add contacts to your addres s book. When sending an e‑mail, you can j ust select contacts from your

address book instead of typing their e‑mail addresses repeatedly.

• Use the ADF when scann ing two‑sided pages if your printer support s duplex scanning and the ADF

supports the original document size.

• Use the scanner glass when scann ing two‑sided pages if your printer does not support du plex scanning

or the ADF does not support the origina l document size.

• When using the ADF, adjust the paper guides on the ADF to the width of the original document.

• To easily retrieve a document after copying or scanning, lift the ADF input tray.

• When using the scanner glass, clo se the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be e-mailed is in place with the settings yo u want, press to start scanning.

Scanning a document or photo to e-mail

1 Load an original document or photo.

2 Touch Scan > E‑mail.

3 Select the output file type you want to create.

4 Touch an option to enter or select the recipients:

• Enter E‑mail Address—Enter the e‑mail address manually.

• Address Book—Touch Sort by Name or Sort by Group, and then select the contact.

• History—Select the name or e-mail address from the history list.

If necessary, touch OK or Accept each time you make a selecti on.

5 To enter additional rec ipients, touch Add Recipient, and then enter the e‑mail address, name, or group

you want to add.

Touch Accept every time you add a recipient.

Note: You can send an e‑mail to up to 30 recipients.

6 Set the color, quality, original image size, and the other scan options. If necessary, touch Accept to

save each setting.

7 If you want to change the de fault e‑mail subject, then navigate to:

Subject > enter your subjec t > Accept

8 If you want to change the de fault e‑mail message, then navigate to:

Message > enter you message > Accept

9 Press .

Canceling an e‑mail

To cancel an e‑mail, press .

E-mailing 30

Setting up the printer to fax

Note: The fax function is available only in select printer models.

CAUTION—POTENTIAL INJURY: To redu ce risk of fire, use only the telecommunications (RJ‑11)

cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting
this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up
this product or make any electrical or cabling connections , such as the power supply cord or
telephone, during a lightning storm.

Step 1: Connect the printer to the telephone line

Check the scenarios below and follow the setup that is applicable to your telephone service.

Scenario 1: Standard telephone line

Setup 1: Printer is connected to a dedicated fax line

EX

T

L

INE

To connect:

Connect the cable from the wall jack to the

port of the printer.

Tips for this setup:

• You can set the printer to receive faxes auto matically (Auto Answer On) or manually (Auto Answer

Off).

• If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any

number of rings that you want.

Setting up the printer to fax 31

Setup 2: Printer is sharing the line with an answering machine

Connected to the same telephone wall jack

E

X

T

LIN

E

P

H

O

N

E

L

IN

E

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the prote ctive plug from the port of the printer, and then connect the answering machine

to the port.

Connected to different wall jacks

E

X

T

L

I

N

E

P

H

O

N

E

L

IN

E

To connect:

Connect the cable from the wall jack to the

port of the printer.

Tips for this setup:

• If you have only one telephone number on your line, then you need to set the printer to r eceive faxes

automatically (Auto Answer On).

• Set the printer to pick up calls two ring s after the answering machine. For example, if the answering

machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the
printer detects the fax signal on the line and takes over the call.

• If you subscribe to a distinc tive ring service provided by your telephone company, then mak e sure that

you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if
you have set it to receive faxes automatically.

Setting up the printer to fax 32

Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service

E

XT

LIN

E

02

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

• This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service,

then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not
receive faxes even if you have set it to receive faxes automatically.

• If you have only one telephon e number on your line, then you need to set the printer to receive faxes

manually (Auto Answer Off).

When you answer the telephone an d you hear fax tones, press *9* or the manual answer c ode on the
telephone to receive the fax.

• You can also set the printer to receive faxes automatically (Auto Answer On), but you need to tu rn off

the voice mail service when you are expecting a fax. This setting works best if you are us ing voice mail
more often than fax.

Scenario 2: Digital Subscriber Line (DSL)

E

X

T

L

I

N

E

A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone
and fax signals travel through the voice channel, and In ternet signals pass through the other channel. This
way, you can use the same line for analog voice calls (including faxes) and digital Internet acc ess.

To minimize interference between the two channels and ensure a quality connection, you need to install
a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network.
Interference causes noise and static on the teleph one, failed and poor quality faxes for the print er, and
slow Internet connection on your computer.

Setting up the printer to fax 33

To install a filter for the printer:

1 Connect the line port of the DSL filter to the wall jack.

2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL

filter.

3 To continue using a compute r for Internet access, connect the computer to the DSL HPN port on the

DSL filter.

4 To connect a telephone to the printer, remove the protective plug from the port of the printer

and then connect the tele phone to the port.

Scenario 3: VoIP telephone service

To connect:

1

Connect one end of a telephone cable to the port of the printer.

2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.

The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to yo ur VoIP
provider if you want to activate the second phone port.

3 Remove the protec tive plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

•

To make sure that the ph one port on the VoIP adapter is active, plug an an alog telephone into the
phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.

• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer

into the second phone port . You can use a phone splitter. Plug the pho ne splitter into the Phone Line
1 or Phone Port, and then plug the printer and telephone into the splitter.

Make sure you use a phone splitter, not a line splitter. To make sure that you are using the corre ct
splitter, plug an analog telephone into the splitter and then listen for a dial tone.

Setting up the printer to fax 34

Scenario 4: Digital telephone service through a cable provider

Setup 1: Printer is connected directly to a cable modem

Follow this setup if you normally connect your telephone to a cable modem.

To connect:

1 Connect one end of a telephone cable to the port of the printer.

2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.

The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your
cable provider if you want to activate the seco nd phone port.

3 Remove the protective plug from the port of the printer, and then connect the telephone to the

port.

Tips for this setup:

• To make sure that the phone port on the cable mo dem is active, plug an analog telephone into the

phone port, and then listen for a dial tone. If yo u hear a dial tone, then the port is active.

• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer

into the second phone port . You can use a phone splitter. Plug the pho ne splitter into the Phone Line
1 or Phone Port , and then plug the printer and telephone into the splitter.

Make sure you use a phone splitter, not a line splitter. To make sure that you are using the corre ct
splitter, plug an analog telephone into the splitter and then listen for a dial tone.

Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in
the house

Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to
plug your devices into the cable modem. Your cable telephone service comes from the wall jacks.

To connect:

1 Connect the cable from the wall jack to the port of the printer.

2 Remove the protec tive plug from the port of the printer, and then connect the telephone to the

port.

Setting up the printer to fax 35

Scenario 5: Country‑ or region‑specific setup

Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted
by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a
telephone cable that has an RJ‑11 connector, so yo u can connect a device to an RJ‑11 wall jack.

The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ‑11
connectors. If you have a different type of connector in your country or region, then you may need to use
an RJ‑11 adapter.

Connecting the printer to a non‑RJ‑11 wall jack

EX

T

LIN

E

To connect:

1 Connect one end of a tele phone cable to the port of the printer.

2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall

jack.

3 If you want to connect anoth er device (telephone or answering mach ine) to the same wall jack, and

if the device has a non‑RJ 11 connector, then connect it directly to the wall jack.

Setting up the printer to fax 36

Notes:

• Do not remove the wrap plug from the port of the printer.

• The printer may not come with an RJ-11 adapter in your country or region.

If the additional device (telephone or an swering machine) has an RJ-11 connector, then you can remove

the wrap plug and connect the device to the

port of the printer.

E

X

T

L

I

N

E

Connecting the printer in countries or regions that use serial connection

In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone

or answering machine into the

port of the printer. This is called serial connection.

Austria Germany Portugal

Belgium Ireland Spain

Denmark Italy Sweden

France Netherlands Switzerland

Finland Norway United Kingdom

Warning—Potential Damage: If your country or region is on the list, the n do not remove the wrap plug

from the

port of the printer. It is necessary for the proper functio ning of the devices on the

telephone line.

E

X

T

LIN

E

To connect:

Connect the cable from the wall jack to the

port of the printer.

Setting up the printer to fax 37

Connecting the printer to a wall jack in Germany

The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering
machines. The F port is for telephones.

NFN

Connect the printer to any of the N ports.

P

H

O

N

E

LIN

E

NFN

E

XT

LIN

E

To connect:

1 Connect one end of a tele phone cable to the port of the printer.

2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port.

3 If you want to connect a telephone and answering machine to the same wall jack, then connect the

devices as shown.

Step 2: Check the dial tone

A dial tone lets you know if the telephone line is working or if the printer is properly connected to the
telephone line.

Make sure the telephone line and the wall jack are working

1 Plug an analog telepho ne into the wall jack.

2 Listen for a dial tone through th e telephone handset.

Setting up the printer to fax 38

If you hear a dial tone , then the telephone line and the wall jack are working.

Make sure the printer is properly connected to the telephone line

1 While the printer is co nnected to a telephone line through the port on the back of the printer, plug

an analog telephone into the

port of the printer.

2 Listen for a dial tone.

If you hear a dial tone, then the printer is prop erly connected to the telephone li ne.

If you do not hear a dial tone, then review Step 1 or see the “Fax troubleshooting checklist” on page

50.

Step 3: Set your fax name and fax number

Your user information includes your name or your company name, your fax number (your fax number is
your telephone number, unless you have a dedicated fax telephone line), and the time and date on your
fax machine when a transmission is made. This information appears in the header and footer of the faxes
that you send.

In some countries, you cannot send a fax without this information. Some fax machines also block faxes
without sender information, so make sure that you enter this information in your printer.

1 From the printer control p anel, navigate to:

> Fax Setup > Dia ling and Sending > Fax Name

2 Enter your name or your company name, and then save the setting.

3 Select Fax Number.

4 Enter your fax number or your telephone number, and then save the setting.

Step 4: Set the printer to receive faxes automatically or
manually

If the printer is connected to a dedicated fax lin e or sharing the line with an answering machine, then you
can set the printer to receive faxes automatically. If the printer is sharing the line with a telephone
subscribed to voice mail service , then set the printer to receive faxes manually.

To set the printer to receive faxes automatically or manually:

1 From the printer control p anel, navigate to Auto Answer:

> Fax Setup > Ringing and Answering > Auto Answer

2 Select an Auto Answer setting, and then save it.

Step 5: Set the number of rings

If you set Auto Answer to On in Step 4, then do the following. If you set Auto Answer to Off, then proceed
to Step 6.

If you subscribe to Distinctive Ring

Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Dete ction (DPRD)
feature offered by telephone companies. This feature allows you to have multiple telephone numbers on
one telephone line. Each telepho ne number has a designated ring pattern (All R ings, Single Ring Only,
Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or
Triple Rings Only). The differen t ring patterns let you know which t elephone number was dialed and which
device you should use to answer the call.

Assign one of your telephone numbers to the printer as the fax number, and then set the print er to answer
the ring pattern of that number. If the patt ern is set incorrectly, then the printer rings, but it never receive s
the fax.

1 From the printer control panel, navigate to :

> Fax Setup > Ringing and Answering > Ring Pattern

2 Select the ring pattern for the printer, and th en save the setting.

If you do not subscribe to Distinctive Ring

If the printer is sharing the line with other de vices, then set the printer to pick up on the greater number
of rings. If the printer is connect ed to a dedicated fax line, then you can choose any number of rings that
you want.

1 From the printer control panel, navigate to :

> Fax Setup > Ringing and Answering > Pick up on the

2 Select the number of rings that you wan t, and then save the setting.

Step 6: Create a contact list

Using the printer control panel

1 From the printer control panel, navigate to :

Touch‑screen models Non‑touch‑screen models

> Address Book > Setup > > Fax Setup > > Address Book >

2 Use the menus to add a contact or a fax group. You can add up to 89 contacts and 10 fax groups.

Note: In some models, entries 1– 89 are for individual contacts and entries 90–99 are for fax groups.

Enter the number before entering the contact name and fax number of the contact.

Setting up the printer to fax 39

Using the fax software

If you are connecting the printer to a computer, the n you can also create a contact list using the fax
software.

For Windows users

1

Open the Contacts tab of the Printer Setup Utility.

In Windows 8

From the Search charm, type printer home, and then navigate to:

Apps list > Printer Home > select your printer > Fax > Edit contact list

In Windows 7 or earlier

a Click or Start.

b Click All Programs or Programs, and then select the printer program folder from the list.

c Navigate to:

Printer Home > select your printer > Fax > Edit contact list

The Contacts tab of the Print er Setup Utility opens.

2 Click Select from phone book.

3 From the Phone Book field, select a phone book.

4 Select the contact that you want to add, and the n click Add to or change list to import the contact.

Note: To add contacts, you need to import contacts from the phone books on your compu ter that

are supported by the fax software. In addition to the software Address Book, you may also have
phone books of the mail clients installed on your computer, such as Microsoft Outlook.

5 Click OK.

For Macintosh users

1

From the Finder, navigate to:

Applications > select your printer folder

2 Double‑click Printer Settings.

3 Click the Contacts tab.

• To add contacts, click the Individua ls tab.

• To add fax groups, click the Groups tab.

For more information on the fax software, click Help or

.

Setting up the printer to fax 40

Faxing

Note: The fax function is available only in select printer models.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up

this product or make any e lectrical or cabling connections, such as the fax feature, power cord, or
telephone, during a lightning storm.

Sending faxes

Tips for sending faxes

• Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working

if you hear a dial tone.

• Make sure the paper exit tray is fully extended and the tray extension is flipped out.

• Depending on y our printer model, use the ADF when scanning two‑sided (duplex) pages.

• To easily retrieve a document after copying or scanning, lift the ADF input tray.

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.

• When using the scanner glass, clo se the scanner cover, if possible, to avoid dark edges on the scanned

image.

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as

magazine clippings) into the ADF. Place these items on the scanner glass.

• When the document to be faxed is in place with the settings you want, press to send the fax.

Sending faxes using the printer control panel

1 Load an original document.

2 Touch Fax.

3 Send the fax:

To send a fax to a single recipient:

a

Enter a fax number, or touch Address Book or History to import a contact.

b Touch .

To send a fax to multiple recipients (broadcast fax):

a

Touch Fax to Multiple, and then touch Add a Number.

b Enter a fax number, or touch Address Book or History to import a contact. Repeat this step until

you have entered the numbers of all the recip ients.
Touch Accept eve ry time you add a recipient.

c Touch .

Warning—Potential Damage: Do not touch the cables or the and ports while sending a fax.

Tips:

•

You can broadcast a fax to up to 30 recipients.

• Touch More O ptions to set a color or black‑and‑white fax, adjust the quality of the fax, set the size of

the document, add a cover page, schedule the fax, or view pending faxes.

Sending faxes using the computer

For Windows users

1

With a document open, click Fi le > Print.

2 Make sure the ap propriate printer is selected, and then click Prope rties, Preferences, Options, or

Setup.

3 Click the Fax tab, and th en make sure Enable Fax is selected.

4 Enter the recipient fax number or numbers in the “Fax number(s)” field.

You can enter fax numbers manually or by using the Phone Book feature.

5 If necessary, enter a prefix in the Dialing Prefix dialog.

6 Select the appropriate paper size and page orientation.

7 Selec t Include Cover Page with Fax, and enter the appropriate information if you want to include a

cover page with the fax.

8 Click OK.

For Macintosh users

1

With a document open, choose File > Print.

2 From the Pr inter pop‑up menu, select the fax version of your printer.

Note: In order to see the fax options on the Print dialog, you must use the fax driver for your

printer. If the fax version of the printer is not on the list, then choose Add a printer, and then
choose the fax version of the printer.

3 Enter the name and number of the recipient.

4 Click Fax.

Faxing 41

Receiving faxes

Tips for receiving faxes

When receiving faxes:

• Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is

working if you hear a dial tone.

• If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringe r

volume is not set to Off.

• If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the

printer.

Receiving faxes automatically

1 Make sure that Auto Answer is on:

From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Auto Answer > On > Accept

2 Set the number of rings before the printer picks up incoming faxes:

a T ouch Pick up on the.

b Set the number of rings, and then touch Accept.

When the number of rings you set is detecte d, the printer automatically receives the incoming fax.

Warning—Potential Damage: Do not touch the cables or the

and ports while actively

receiving a fax.

Tips:

•

If the printer is sharing the line with other analog devices (telephone, answering machine), then set
the printer to pick up calls two rings after the answ ering machine. For example, if the answering
machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the
printer detects the fax signal on the line and takes over the call. If the printer is on a dedicated fax line,
then you may set the printer to pick up on any numbe r of rings.

• If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided

by your telephone company , then make sure that you set the correct ring pat tern for the printer.
Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.

Receiving faxes manually

1 Make sure that Auto Answer is off:

a F rom the home screen, navigate to:

> Fax Setup > Ringing and Answering > Auto Answer

b If Auto Answer is not set to Off, touc h Off, and then touch Accept.

2 When the telephone rings and you hear fax tones when you pick up the hand set, press on the

printer or *9* on the telephone attached to the printer.

Note: The default code for answering faxes manually is *9*, but for increased security, you can

change it to a number that only you know. You can enter up to 7 characters for your code. The
valid characters are the digits 0– 9 and the characters # and *.

Warning—Potential Damage: Do not touch the cables or the

and ports while actively receiving

a fax.

Faxing 42

Wireless networking

Information you will need to set up the printer on a
wireless network

To set up the printer for wireless printing, you need to know:

• The name of your wireless netwo rk, which is also known as the SSID (Service Set Identifier)

• If encryption was used to secure your network

• The security key ( either a WEP key or WPA/WPA2 passphrase)

To find the WPA/WPA2 passphrase for the wireless netwo rk, see the documentation that came with
the access point, see the Web page associated with the acce ss point, or consult your system support
person.

If your access point is u sing WEP security, then the WEP key should be:

• Exactly 10 or 26 hexadecimal characters

or

• Exactly 5 or 13 ASCII characters

If your access point is using WPA or WPA2 security, then the WPA/WPA2 passphrase should be:

• Exactly 64 hexadecimal charac ters

or

• From 8 to 63 ASCII characters

Notes:

• Hexadecimal characters are A–F, a–f, and 0–9.

• ASCII characters are letters, numbers, and symbols found on a keyboard. AS CII characters in a

WPA/WPA2 passphrase are case‑sensitive.

If your wireless network is not using security, then you will not have a security key .

Note: If you do not know the SSID of the network that your computer is connec ted to, then launch the
wireless utility of the computer network ad apter and look for the network name. If you cannot find the
SSID or the security information for your network, then see the documentation tha t came with the
access point, or contact your system support person.

Installing the printer on a wireless network

Using the Wireless Setup Utility (Windows only)

The Wireless Setup Utility lets you:

• Configure the printer to join an existing wireless network.

• Add a printer to an existing ad hoc network.

• Change the wireless settings after installation.

• Install the printer on additional ne twork computers.

Notes:

• This program is applicable only in select printer models.

• Make sure the printer is turned on.

• Make sure the wireless network adapter installed in your printer is attached and working properly.

• Do not connect the installation or network cables until prompted to do so by the setup software.

Installing the Wireless Setup Utility (Windows only)

1 Obtain a copy of the software installer package.

• From the Software and Documentation CD that came with your printer

• From our Web site:

Go to

http://support.lexmark.com, and then navigate to:

SUPPORT & DOWNLOAD > select your printer > select your operating system

2 Double-click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or R un dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

3 Click Install, and then follow the instructions on the computer screen.

4 From the Available Software dialog, select Wireless Setup Utility.

Notes:

• Wireless Setup Utility is selected by default.

• If you want to install only the Wireless Setup Utility, then clear the other selected additional

software.

5 Click Continue, and then follow the inst ructions on the computer screen.

Wireless networking 43

Launching the Wireless Setup Utility

1 Do the following:

In Windows 8

From the Search charm, type wireless setup utility, and then navigate to:

Apps list > Wireless Setup Utility

In Windows 7 or earlier

a Click or Start.

b Click All Programs or Programs.

c Select the printer program folder from the list, and then select Wireless Setup Utility.

2 Follow the instructio ns on the computer screen.

Using the Wireless Setup Assistant (Macintosh only)

The Wireless Setup Assistant lets you:

• Configure the printer to join an existing wireless network.

• Add a printer to an existing ad hoc network.

• Change the wireless settings after installation.

• Install the printer on additional network computers.

Notes:

• This application is applicable only in select printer models.

• Make sure the printer is turned on.

• Make sure the wireless network adapter installed in your printer is attached and working properly.

• Do not connect the installation or network cables until prompted to do so by the setup software.

• Make sure that you are using the latest version of the Wireless Setup Assistant application. For

more information, visit

www.lexmark.com.

Installing the Wireless Setup Assistant (Macintosh only)

1 Download the latest version of the Wireless Setup Assistant ap plication from

http://support.lexmark.com.

2 Double‑click the downloaded software installer package.

3 Follow the instructio ns on the computer screen.

Launching the Wireless Setup Assistant

1 From the Finder, navigate to:

Applications > select your printer folder

2 Double‑click Wirel ess Setup Assistant, and then follow the instructions on the computer screen.

Note: If you encounter prob lems while running the application, then click

.

What is Wi‑Fi Protected Setup?

Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless
home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is
no longer necessary to confi gure the network name (SSID) and WEP key or WPA passphrase for network
devices.

Note: WPS supports only networks that commu nicate through access points (wireless routers).

The printer supports the following methods in connect ing to a wireless network:

• Personal Identification Number (PIN)—A P IN on the printer is entered into the wireless settings o f the

access point.

• Push Butto n Configuration (PBC)—Buttons on both the printer and the access point are pu shed within

a given period of time.

Look for any of these identifier marks to check if your access point is WPS certified:

You can find these WPS logos on the side, back, or top of your acce ss point.

For more information on accessing the wireless settings and determining the WPS capability of your access
point, see the documentation that came with the access point or contact your system support person .

Configuring Wi‑Fi Protected Setup manually

Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more

information, see the User’s Guide.

If your printer or device has not yet been configur ed for wireless connection and you want to co nfigure
it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display
a message to begin WPS configuration. There might be a short delay before the message appears. If nothing
happens after 30 seconds, then do one of the following:

USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD

1 From the printer control panel, navigate to:

> Network Setup > Wireless Networking > Wi‑Fi Protected Setup > Push Button Method

Wireless networking 44

2 Follow the instru ctions on the printer disp lay.

USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD

1 From the printer control panel, navigate to:

> Network Setup > Wireless Networking > Wi‑Fi Protected Setup > PIN Method

2 Follow the instru ctions on the printer disp lay.

Wireless networking 45

Using SmartSolutions

What are SmartSolutions?

SmartSolutions are solutions that you can crea te, customize, and download from the SmartSolutions Web
site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to
streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and
online photo albums from the printer control panel.

To access a solution you created or customized, touch SmartSolutions on the printer control p anel, and
then select the icon or name of the solution.

For solutions with an option to send an e‑mail, you must first set up your printer to e‑mail th rough
from the home screen.

Note: Your printer may not come with some of these solutions, depending on the features of the
printer that you purchased.

Creating and customizing printer solutions

Before you begin, make sure:

• Your printer and computer are each connected to the Internet through an Ethernet or wireless

connection.

• Your printer is turned on.

1 Go to the SmartSolutions Web site at http://smar tsolutions.lexmark.com.

2 Select the solutions you want to add to your printer.

3 Sign in o r create an account.

4 Click Configure my SmartSolutions.

5 Use the Web site to customize and download the solutions to your printer.

For more information, click HELP on the SmartSolutions Web site.

Using SmartSolutions 46

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical

outlet.

• Make sure the printer is turned on.

• Make sure the printer is securely co nnected to the computer, print server, or network access point.

• Check the printer for error messages, and resolve any errors.

• Check for paper jam messages, and clear any jams.

• Check the ink cartridges, and install new cartridges if nece ssary.

• Turn the printer off, wait about 10 seconds , and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold

for three seconds to t urn off

the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

• Knowledgebase articles with the latest information and troubleshooting for your printer

• Live online custom er support

• Contact numbers for telepho ne customer support

• Firmware and software updates

Setup troubleshooting

• “Incorrect languag e appears on the display” on page 47

• “Software did not install” on page 48

• “Print job does not print or is mi ssing pages” on page 48

• “Printer is pr inting blank pages” on page 49

• “Printer is busy or does not respond” on page 49

• “Cannot delete documents from the print qu eue” on page 49

• “Cannot print through USB” on page 49

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

For Windows users

1

Double‑click the software installer package.

Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

a Click or click Start, and then click Run.

b In the Start Search or R un dialog, type D:\setup.exe.

c Press Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

2 Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1

From the Finder desktop, click the CD icon.

2 Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

C

HANGE THE LANGUAGE USING THE PRINTER MENUS

1 From the home screen, navigate to:

> Device Setu p > Language

2 Select a language, and then tou ch Accept.

3 Touch Yes to confirm this setting.

Troubleshooting 47

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

M

AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

T

EMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

C

HECK THE

USB

CONNECTION

1 Check the USB cable for an y obvious damage. If the cable is damage d, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is mar ked with

.

Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.

R

ECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printe r.

Note: Make sure the printer is not in Sleep mode. Press and hold

for three seconds to t urn off

the printer.

2 Unplug the power cord from the wall ou tlet, and then pull out the power cord from the power

supply.

3 After one minute, reconne ct the power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printe r.

Print job does not print or is missing pages

If the "Before you troubleshoot" ch ecklist does not solve the problem, then try one or more of th e
following:

M

AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1 Turn the printer on, and then open the printer.

2 Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3 Close the printer.

S

ELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1 With a document open, choose File > Print.

2 From the printer pop-up menu , choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers
in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

• For a USB-connected printer, remove and then reconnect the USB cable.

• For a printer that is wirelessly connected, see the Wireless troubleshooting section.

M

AKE SURE THE PRINT JOB IS NOT PAUSED

M

AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

R

ECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold

for three seconds to turn off

the printer.

2 Unplug the power cord from the wall outlet, and then pull out the power cord from the pow er

supply.

3 After one minute, reconnect th e power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printer.

R

EMOVE AND RECONNECT THE

USB

CABLE CONNECTED TO YOUR PRINTER

C

HECK THE

USB

CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangula r end of the USB cable into the USB port of the com puter.

The USB port is marked with

.

Note: If you continue to have pro blems, then try another USB port on the computer. You may have
connected to a defective port.

Troubleshooting 48

R

EMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

If the "Before you troubleshoot" ch ecklist does not solve the problem, then try one or more of th e
following:

R

EPLACE THE INK CARTRIDGE S

For more information, see “Replacing ink cartridges” on page 17.

Note: Make sure that the cartridges click firmly into their matching color slots.

C

LEAN THE PRINTHEAD NOZZLES

1 Load plain, unmarked pape r.

2 From the home screen, navigate to:

> More Options

3 Touch Clean Printhead or Deep Clean Printhead.

A cleaning page prints.

A

LIGN THE PRINTHEAD

1 Load plain, unmarked pape r.

2 From the home screen, navigate to:

> More Options > Align Printer

An alignment page prints.

Note: Do not remove the alignment page until printing is finishe d.

Printer is busy or does not respond

If the "Before you troubleshoot" ch ecklist does not solve the problem, then try one or more of th e
following:

M

AKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up
the printer.

If the printer will not come out of Sleep mode, then reset the power:

1 Unplug the power cord from the wall outlet, and then wait 10 seconds.

2 Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

R

ECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold

for three seconds to turn off

the printer.

2 Unplug the power cord from the wall outlet, and then pull out the power cord from the pow er

supply.

3 After one minute, reconnect th e power cord into the power supply, and then plug the power cord

into the wall outlet.

4 Turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get oth er jobs to print, then the
computer and printer may not be communicating .

R

ESTART THE COMPUTER AND TRY AGAIN

R

EMOVE AND RECONNECT THE

USB

CABLE CONNECTED TO YOUR PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the prob lem, then try one or more of the
following:

C

HECK THE

USB

CONNECTION

1 Check the USB cable for any damage. If the cable is damaged, then use a new one.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangula r end of the USB cable into the USB port of the com puter.

The USB port is marked with

.

Note: If you continue to have pro blems, then try another USB port on the computer. You may have
connected to a defective port.

M

AKE SURE THE

USB

PORT IS ENABLED IN WINDOWS

1 Run the Device Manager.

Troubleshooting 49

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type devmgmt.msc > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or R un dialog, type devmgmt.msc.

c Press Enter, or click OK.

The Device Manager open s.

2 Click the plus sign ( +) beside Universal Serial Bus controllers.

If USB Host Controlle r and USB Root Hub are listed, then the USB por t is enabled.

For more information, see the computer docume ntation.

R

EMOVE AND REINSTALL THE PRINTER SOFTWARE

Fax troubleshooting

Note: The fax function is available only in select printer models.

• “Fax troubleshoot ing checklist” on page 50

• “Cannot send faxes” on page 50

• “Cannot receive faxes” on page 51

• “Cannot run the fax software” on page 51

Fax troubleshooting checklist

If you encounter problems sending and receiving faxes, then check the connection first:

1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL

filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the
telephone into the same port.

If you do not hear a dial tone, then contact your line pro vider.

2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog

telephone into the

port of the printer.

If you do not hear a dial tone, then use the checklist be low. Listen for a dial tone after checking each
item.

If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics
in this section.

Connection checklist

•

Make sure that the printer and other devices on the line (i f applicable) are set up and configured
correctly according to your se tup scenario.

• Make sure that th e cables are connected to the correct ports.

• Make sure that the cables are securely plugged in.

Check the cable connections for the following hardware, if applicab le:

Power supply Answering machine Cable modem Splitter

Telephone VoIP adapter DSL filter RJ‑11 adapt er

• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for

the printer.

• If the printer is connected to a VoI P adapter or cable modem, then make sure that the printe r is plugged

into the first phone port.

• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.

Cannot send faxes

If the “Fax troubleshooti ng checklist” does not solve the problem, then tr y one or more of the following:

M

AKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER

If you did not enter your user information during initial setup, then enter your fax name and fax numb er.
This is the information that identifies you as the sender in all the faxes that you send. Some countries
or regions require the fax number and fax name for you to send a fax, and some fax machines block
anonymous faxes.

R

EDUCE THE TRANSMISSION SPEED OF THE FAX MODEM

The modem of the printer can s end and receive data up to at 33,600 bps. However, it is no t necessary
to set the modem to its fastest transmission capability. The spee d of the modem of the receiving fax
machine must match or be g reater than the speed at which you are sending you r fax. Otherwise, your
fax will not be received.

1 From the home screen, navigate to:

> Fax Setup > Dialing and Sending > Max Send Speed

2 Select a sending speed, and the n touch Accept.

E

NABLE ERROR CORRECTION

Errors and blurs may appear in the faxed document if there is too much noise o n the line. This feature
enables the printer to transmit the bad blocks of data again and correc t the errors. When a fax has too
many errors, the fax may be rejected by the receiving fax machine.

From the home screen, navigate to:

Troubleshooting 50

> Fax Setup > Dialing and Sending > Error Correction > On > Accept

E

NABLE AUTOMATIC FAX CONVERSION

If the receivin g fax machine does not suppor t color fax, then this option autom atically converts the
outgoing color fax to black and white. It also automatically reduce s the resolution of the fax to a
resolution that the receiving machine can support.

From the home screen, navigate to:

> Fax Setup > Dialing and Sending > Auto Fax Conv ert > On > Accept

M

AKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT

The dialing prefix is the numbe r or series of numbers that you press before you can dial the actual fax
number or telephone number. If the printer is in an office setting or in a private branch exchange, then
this can be a specific number that you need to press so yo u can make a call outside the office.

1 From the home screen, navigate to:

> Fax Setup > Dialing and Sending > Dial Prefix

2 Check the pre fix.

If the prefix is not corr ect, then enter the correct prefix, and then touch Accept.

Cannot receive faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or mo re of the following:

M

AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP

If the printer is sharing the line with other devices, then make sure that the following are set:

• Auto Answer is on.

• The printer picks up on a greater numb er of rings than the other devices.

• The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.

M

AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT

The printer is an analog device. If you are using a PBX system, then make sure that the p rinter is
connected to an analog port on the PBX. You may need a digital line converter that converts digital
signals into analog signals.

M

AKE SURE TO FREE UP PRINTER MEMORY

The printer saves an incoming fax to the printer m emory before it prints the fax. If the printer runs out
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it
later. However, if the printer memory is full, then the printer ma y not be able to receive more incoming
faxes. An error message appears on the touch screen when th e printer memory is full. Resolve the error
to free up space in the printer memory.

M

AKE SURE THAT FAX FORWARDING IS DISABLED

From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Fax Forward > Off > Accept

I

NCREASE THE RINGER VOLUME

If you set the printer to receive faxes manually ( Auto Answer Off), then increase the ringer volu me.

M

AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct
code when a fax comes in so that the printer can receive it.

1 From the home screen, navigate to:

> Fax Setup > Ringing and Answering > Manual Answer Code

2 Copy the manual answer code that appears on the touch screen.

Note: The default code is *9*, but for increased security, you can chang e it to a number that only

you know.

Cannot run the fax software

The printer must be connected to a telephone, D SL, VoIP, or cable service before you can con figure the
fax settings in the fax software.

M

AKE SURE A FAX DRIVER IS INSTALLED

The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For
information on installing these drivers, see the Software and Documentation CD.

M

AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

Troubleshooting 51

Wireless network troubleshooting

If you are having trouble setting up your pri nter on a network, print a network setup page , and then see
the complete network troubleshooting information in the Network Getting Started Guide or the
comprehensive User's Guide available on the installation software CD.

Also, make sure to check the network indicator lights to verify the connection status of the printer. For
more information on the location of the network indicator lights, see“Understanding the home screen”
on page 13.

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

• The printer, the computer, and the access point (wireless router) are all plug ged in and turned on.

• The wireless network is working properly.

Try accessing other computers on your wireless ne twork.

If your network has Internet access, then try connecting to the Internet over a wireless connection.

• Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

• Your WEP key or WPA passphrase is correct (if your network is secure).

Log on to the access point and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2
share the same security key.

If you are not sure if your security information is correct, then run the wireless setup again.

• The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the access
point (wireless router).

• The Wi‑Fi indicator is green and successfully con nected.

• The printer driver is instal led on the computer from which you are performin g a task.

• The correct printer port is selected.

• The computer and printer are bo th connected to the same wireless network.

• The printer is located away from obstacles or electronic devices that could interfere with the wireless

signal.

Make sure the printer and access point are not separated by pol es, walls, or support columns
containing metal or concrete.

Many devices can interfere with the wireless sign al, including baby monitors, motors, cordless phones,
security system cameras, other wireless n etworks, and some Bluetooth devices.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC
address of the printer.

1 Load plain paper.

2 From the home s creen, navigate to:

> Network Setup > Print Setup Page

Locating IP addresses

For Windows users

1

Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or R un dialog, type cmd.

c Press Enter, or click OK.

2 Type ipconfig, and then select Go or Enter.

The IP address appears as four sets o f numbers separated by periods, such as 123.23.123.123.

For Macintosh users

1

From the Apple menu, navigate to:

About This Mac > More Info

2 From the Contents pane, ch oose Network.

3 If you are connecte d over a wireless network, then choose Ai rPort from the Active Services list.

Locating the printer IP address

•

You can locate the printer IP address by viewing the printer network setup page. See the User's
Guide on the software installation CD for more information on printing a network set up page.

Troubleshooting 52

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or
as a printer option when sending a print job, then try uninstalling and r einstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the
following:

T

URN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes
refresh network connections and resolve connectivity issues.

D

ISCONNECT FROM YOUR

VPN

SESSION

When you are connected to another network through a VPN connection, you will not be able to access
the printer over your wire less network. End your VPN session and try pr inting again.

M

AKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available wh en Demo Mode is turned on.

From the home screen, navigate to:

> Demo Mode > Off > save the setting

C

HECK YOUR

WEP

KEY OR

WPA

PASSPHRASE

If your access point is using WEP security, then the WEP key should be:

• Exactly 10 or 26 hexadecimal characters. Hexadecimal charac ters are A–F, a–f, and 0–9.

or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a

keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase
should be:

• Exactly 64 hexadecimal characters. Hexadec imal characters are A–F, a–f, and 0–9.

or

• From 8 to 63 ASCII characters. ASCII characte rs are letters, numbers, and symbols found on a

keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensit ive.

Note: If you do not know this information, then see the documentation that came with the wireless
network, or contact the person who set up your wireless network.

C

HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middl e East, and Africa such as Livebox, AliceBox, N9UF Box,
Freebox, or Club Internet may re quire you to press an association/registration button when adding the
printer to your wireless network.

If you are using one of these boxes and n eed more information, then see the documentation that came
with your box, or contact your internet service provider (ISP).

M

OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices s uch as microwave ovens or other
appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point
is not positioned too clos ely to these devices.

M

OVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access
point and network adapters. If you are having trouble printing, then try placing the computer and
printer no more than 100 feet apart.

C

HECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent,
then another factor is causing the problem.

C

HECK YOUR ADVANCED SECURITY SETTINGS

• If you are using MAC (Media Access Control) address filtering to limit access to your wireless

network, then you must add the printer MAC addres s to the list of addresses allowed to connect
to the access point.

• If you set the access point to issue a limited number of IP addresses, then you mus t change this so

that the printer can be added.

Note: If you do not know how to make these changes, then see the d ocumentation that came with
the access point, or contact the person who set up your wireless ne twork.

M

AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

• See if you have access to the Internet by opening your Web browser and accessing any site.

• If there are other computers or res ources on your wireless network, then check to see if you can

access them from your computer.

M

AKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print
wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already
connected to the wireless network.

For Windows users

1

Obtain the SSID of the network that the compute r is connected to.

a Ty pe the IP address of your access point into the ad dress field of your Web browser.

Troubleshooting 53

If you do not know the IP address of the access point, then do the following:

1 Open the command window.

In Windows 8

From the Search charm, type Run, and then navigate to:
Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.

The command window opens.

2 Type ipconfig, and then press Enter. Check the Wireless Netw ork Connection section:

• The “Default Gateway” entry is typically the access point.

• The IP address appears as four sets of numbers separated by periods, suc h as

192.168.2.134.

b Type the us er name and password of the access point when prompted.

c Click OK.

d In the Wireless settings section, look for the SSID.

e Wr ite down the SSID.

Note: Make sure you copy it exactly, including any capital letters.

2 Obtain the SSI D of the network that the printer is connected to:

a Fro m the printer, print a network setup page.

b In the Wireless section, look for SSID.

3 Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless
network.

If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network
used by the computer.

For Macintosh users with an AirPort base station

In Mac OS X version 10.5 or later

1 From the Apple menu, navigate to either of the following:

• System Preferences > Network > AirPort

• System Preferences > Network > Wi‑Fi

The SSID of the network that the computer is conn ected to appears in the Network Name menu.

2 Write down the S SID.

In Mac OS X version 10.4 or earlier

1 From the Finder, navigate to:

Applications > Internet Connect > AirPort

The SSID of the network that the computer is conne cted to appears in the Network menu.

2 Write down the SSID.

For Macintosh users with an access point

1

Type the IP address of the access point in the addre ss field of your Web browser, and then continue
to step 2.

If you do not know the IP address of the access point, th en do the following:

a F rom the Apple menu, navigate to either of the following:

• System Preferences > Network > AirPort

• System Preferences > Network > AirPort

b Click Advanced or Configure.

c Click TCP/IP.

The Router entry is typically the access point.

2 Type your user name and pas sword when prompted, and then click OK.

3 In the Wireless settings section, look for the SSID.

4 Write down the SSID, securi ty type, and the WEP key/WPA passphrase (if shown).

Notes:

• Make sure you copy the netwo rk information down exactly, including any capital letters .

• Store the SSID and the WEP key or WPA passph rase in a safe place for future reference.

M

AKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH

AIRP

ORT

The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or
later.

“Communication not available” message appears when printing
wirelessly

Try one or more of the following:

M

AKE SURE YOUR COMPUTER AND PRINTER HAVE VALID

IP

ADDRESSES FOR THE NETWORK

If you are using a laptop and have power saving settings enabled, then you may see the ”Communication
not av ailable” m essage on your comp uter scre en when you attempt to print wir elessly. This can oc cur
if the laptop hard drive has powered down.

Troubleshooting 54

If you see this message, then wait a few seconds and then try to prin t again. The laptop and printer
require a few seconds to power up again and reconn ect to the wireless network.

If you see this message again af ter you have waited long enough for the printer and the laptop to
connect to the network, then there may be a problem with yo ur wireless network.

Make sure that the laptop and printer have both received IP addresses:

For Windows users

1 Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type cmd > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or R un dialog, type cmd.

c Press Enter, or click OK.

2 Type ipconfig, and then press Enter.

The IP address appears as four se ts of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1 From the Apple menu, navigate to:

About This Mac > More Info

2 From the Contents pane, choose Network.

3 If you are connected over a wireless network, then choose AirPort from the Active Services list.

The Router entry is typically t he access point.

Locating the printer IP address

• From the printer, print a network setup page.

In the TCP/IP section, look for Address.

• View the printer settings.

From the printer control panel, navigate to either of the following:

– > Setup > > Network Setup > > Wireless 802.11 b/g/n > > Network Connection

Setup >

> TCP/IP > > IP Address >

– > Setup > > Network Setup > > Ethernet 10/100 > > Network Connection

Setup >

> TCP/IP > > IP Address >

If the printer or the laptop does not have an IP address, or if ei ther has an address of 169.254.x.y (where
x and y are any two numbers between 0 and 255), then do the following:

1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2 Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your
wireless network. Try the following:

• Make sure your access point (wireless router) is turned on and is working.

• Remove any objects that could be blocking the signal.

• Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy,
then it is possible that the printer is not receiving the IP address within the allowed time.

• Make sure your DHCP server, which may also be your wireless router, is working and is configured

to assign IP addresses. If you are not sure how to do this, then ref er to the manual that came with
your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then
continue troubleshooting.

M

AKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the St art Search or Run dialog, type control printers.

c Press Enter, or click OK.

2 Right‑click the printer, and then select Printer properties (for Windows 7 or later) or Properties

(earlier versions).

3 Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

4 If the Description c olumn of the selected port indicates that it is a USB port, then scroll through the

list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.

5 Click OK, and then try to print again.

M

AKE SURE BIDIRECTIONAL COMMUNICA TION IS ENABLED

Note: This solution applies to Windows users only.

1 Open the printers folder.

Troubleshooting 55

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a Click , or click Start and then click Run.

b In the Start Search or R un dialog, type control printers.

c Press Enter, or click OK.

2 Right‑click the printer, and then select Properties (for Window s Vista or earlier) or Printer

properties (for Windows 7 or later ).

3 Click the Ports tab.

4 Click the box next to Enable bidirectional support if it is not already checked.

5 Click Apply > OK, and then try to p rint again.

Troubleshooting 56

Notices

Edition notice

October 2012

The following paragraph does not apply to any country where such provisions are inconsistent with
local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY

OF ANY KIND, EITH ER EXPRESS OR IMPLIED, INCLUD ING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain tra nsactions; therefore, this statement may not apply to you.

This publication could include tec hnical inaccuracies or typographical errors. Changes are pe riodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the progr ams described may be made at any time.

References in this publication to products, pro grams, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product, program,
or service is not intende d to state or imply that only that product, program, o r service may be used. Any
functionally equivalent product, prog ram, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other
products, programs, or services, except those expressly designated by the manufacturer, are the user’s
responsibility.

For Lexmark technical support, v isit

http://support.lexmark.com.

For information on supplies and downloads, v isit

www.lexmark.com.

October 2012 Lexmark International, Inc.

All rights reserved.

GOVERNMENT END USERS

The Software Program and any related documentat ion are "Commercial Items," as that term is defined
in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such
terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212
or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and
Commercial Software Documentation are licensed to the U.S. Government end users (a) only as
Commercial Items and (b) with only those rights as are granted to all other end users pursuan t to the
terms and conditions here in.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in
the United States and/or other coun tries.

All other trademarks are the property of their respective owners.

Federal Communications Commission (FCC) compliance information

statement

This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1 this device may not cause harmfu l interference, and
2 this device must accept any i nterference received, including interference that may cause undesired

operation.

Any questions on thi s statement should be directed to:

Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
[phone]

For additional compliance information, see the online documentation.

Federal Communications Commission (FCC) compliance information

statement

This product complies with Part 68 of the FCC Rules. See the product online documentation fo r additional
compliance information.

Notices 57

Index

A

Address Book 39
ADF output tray

location 12
aligning the printhead 18
answering machine

setting up 31
Automatic Document Feeder (ADF)

location 12
Automatic Document Feeder (ADF) tray

location 12

B

bidirectional communication

enabling 54
broadcast fax, sending

immediately 41
buttons

printer control panel 13

C

Caller ID

setting 39
canceling

copy job 26

e‑mail 30

print job 24

scan job 29
cannot delete documents from print que ue 49
cannot print over wireless network 53
cannot print through USB 49
cannot receive faxes 51
cannot run fax software 51
cannot send faxes 50
cartridges, ink

ordering 17
checking an unresponsive printer 47
checking the dial tone 38
checklist

before you troubleshoot 47

fax troubleshooting 50
cleaning printhead nozzles 19
Communication not available

message 54

configuring Wi‑Fi Protected Setup

PBC, Push Button Configuration method 44

PIN, Personal Identification Number method 44
conserving energy, ink, and paper 5
contact list

creating 39
copies

making 26
copy job

canceling 26
copying 26

on both sides of the paper 26

tips 26
customer support 47

D

dial tone

checking 38
Digital Subscriber Line (DSL)

fax setup 33
digital telephone service

fax setup 35
distinctive ring 39
documents

faxing using the comput er 41

faxing using the control panel 41

printing 23

scanning to e‑mail 30

scanning using the touch screen 27
DSL filter 33
duplex

copying, automatic 26

printing, automatic 23
duplex unit

location 12

E

emission notices 57
energy

conserving 5
Ethernet port

location 12
EXT port

location 12
e‑mailing

canceling 30

scanned documents 28

scanning a document or p hoto 30

tips 30

F

fax header and footer

setting 39

fax setup

country‑ or region‑specific 36
digital telephone service 35
DSL connection 33
standard telephone line connection 31
VoIP 34

fax troubleshooting

cannot receive faxes 51
cannot run fax software 51

cannot send faxes 50
fax troubleshooting checklist 50
faxing

Auto Answer setting 39

receiving au tomaticall y 42

receiving ma nually 42

sending a broadcast fax immediately 41

sending using the prin ter control panel 41

setting sender information 39

tips, receiving 42

tips, sending 41

using the computer 41
faxing tips

receiving fa xes automati cally 42
FCC notices 57
features, printer 6
file types

supported 15
finding

information 5

publications 5

Web site 5
finding IP address of computer (Mac) 52
flash drive

inserting 15

scanning to 27

G

Group List 39

H

home screen

icons 13

I

icons

home screen 13

printer control panel 13
incorrect language appears on display 47
information

finding 5
information needed for setting up printer on
wireless network 43
ink

conserving 5
ink cartridge access area

location 12
ink cartridges

installing 17

ordering 17

removing 17

replacing 17
inserting a memory card or flash drive 15
installation screen did not appear
automatically 47
installing printer software (Windows) 20

J

Jam clearance cover

location 13

L

language

changing 47
LexPrint 24
line filter 33
LINE port

location 12

M

Macintosh printer software

using 21
memory card

inserting 15

scanning to 27

supported types 15
memory card slot

location 12
minimum system requirement s 20
models, printer 5

Index 58

N

navigating menus

using touch screen 14

network setup page

printing 52

networking

finding IP address of comp uter 52
finding IP address of comp uter (Mac) 52
finding IP address of printer 52
IP addresses 52

notices 2, 57

O

ordering ink cartridges 17

P

page does not print 48
paper

conserving 5

paper exit tray

location 12

paper stop

location 12

paper tray (Tray 1)

location 12

parts

diagram 11

PDF

creating from scan 28

Personal Identification Number method

using 44
phone book 39
phone plug 36
phone splitter 34
photos

printing using printer control panel 24

scanning to e‑mail 30
PictBridge and USB port

location 12
power supply port

location 12
Print dialog

launching 21
print job

canceling 24
print troubleshooting

cannot delete documents from print queu e 49

printer

features 6
models 5
setting up 6

printer control panel

buttons and icons 13

location 12
printer does not respond 49
printer features 6
printer models 5
printer printing blank pages 49
printer problems, basic solutions 47
printer software, installing (Windows) 20
printer solutions 46
printers

supported 25
printhead

aligning 18
printhead access area

location 13
printhead nozzles

cleaning 19
printing

documents 23

network setup page 52

on both sides of the paper 23

photos using printer control panel 24

two‑sided 23
publications

finding 5
Push Button Configuration method

using 44

R

receiving faxes

Auto Answer setting 39, 42

automatically 42

manually 42

tips 42
recycling 5
replacing ink cartridges 17
RJ‑11 adapter 36

S

safety information 2, 31
scan job

canceling 29
scanner unit

location 12

scanning

creating a PDF from scan 28
documents for e‑mailing 28
tips 27
to a flash drive 27
to a local computer 27
to a memory card 27
to a network 27
to a network computer 27

using the touch screen 27
selecting the wireless port 54
sender information

registering 39
sending an e‑mail

scanning a document or photo 30
sending faxes, tips 41
setting

distinctive ring 39

number of rings 39
setting up fax

country‑ or region‑specific 36

digital telephone service 35

DSL connection 33

standard telephone line connection 31

VoIP connection 34
setting up printer 6
setup troubleshooting

cannot print through USB 49

incorrect language appears on display 47

installation screen did not appear

automatically 47
page does not print 48
printer does not respond 49
printer printing blank pages 49
software did not install 48

SmartSolutions 46
software did not install 48
solutions 46
Speed Dial list 39
supported memory cards and file types 15
supported operating systems 20
supported printers 25

T

telecommunication notices 57
tips for

copying 26
e‑mailing 30
receiving fa xes 42

scanning 27
sending faxes 41

touch screen

navigating 14

Transmit Terminal Identification (TTI)

setting 39

troubleshooting

checking an unresponsive printer 47
contacting customer support 47
fax checklist 50
solving basic printer problems 47
wireless network 52

troubleshooting, fax

cannot receive faxes 51
cannot run fax software 51
cannot send faxes 50

troubleshooting, print

cannot delete documents from print queue 49

troubleshooting, setup

cannot print through USB 49
incorrect language appears on display 47
installation screen did not appear

automatically 47
page does not print 48
printer does not respond 49
printer printing blank pages 49
software did not install 48

troubleshooting, wireless

cannot print over wireless network 53

two‑sided printing 23

U

USB port

location 12

using

Wireless Setup Utility 44

V

voice mail

setting up 31

Voice over Internet Protoc ol (VoIP)

fax setup 34

VoIP adapter 34

W

Web Links

accessing 21

Index 59

Web site

finding 5

Windows software

Abbyy Sprint OCR 21
Phone Book 21
Printer Home 21
Printer Setup Utility 21
Printing Preferences 21
Product Update 21
Status Messenger 21
Status Monitor Center 21
Tools for Office 21
Wireless Setup Utility 21

wireless network

information needed for setting up wireless

printing 43

troubleshooting 52

wireless setup

information needed for 43

Wireless Setup Assistant

launching 44

Wireless Setup Assistant (Macintosh only)

installing 44

Wireless Setup Assistant (Macintosh)

using 44

Wireless Setup Utility

launching 44

Wireless Setup Utility (Windows only)

installing 43

Wireless Setup Utility (Windows)

using 43

wireless troubleshooting

cannot print over wireless network 53

Wi‑Fi Protected Setup

configuring manually 44
using 44

Wi‑Fi Protected Setup logo

identifying 44

Index 60