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MS71
Service Manual
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Study Manual
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Lexmark MS71x, MS81x, MX81x, MX71x, MS71 Study Manual

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Page 1
Lexmark
MS71x/MS81x and
MX71x/MX81x
Mono Product Study Guide
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Edition: November 2012 Revision: 1.3
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department 352X/008-4, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2012 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
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Table of Contents
LASER PRINTER NAMING CONVENTION ................................................................. 10
PRODUCT LINEUP ...................................................................................................... 11
LEXMARK MS71X/MS81X....................................................................................................................... 11
LEXMARK MX71X/MX81X....................................................................................................................... 11
TLI, TYPE AND SERIAL NUMBER LOCATION .......................................................... 12
TECHNICAL INFORMATION ....................................................................................... 13
PRINTER SPECIFICATIONS: MS71X/MS81X ............................................................................................. 13
DUTY CYCLE: MS71X/MS81X ................................................................................................................. 14
PRINT SPEED: MS71X/MS81X ................................................................................................................ 14
TIME TO FIRST PRINT (TTFP): MS71X/MS81X ........................................................................................ 14
MEDIA OPTIONS: MS71X/MS81X ............................................................................................................ 15
Input Options: MS71x ..................................................................................................................... 16
Output Options: MS71x .................................................................................................................. 17
Furniture Options: MS71x .............................................................................................................. 18
Media Size Support: MS71x .......................................................................................................... 19
Input Options: MS81x ..................................................................................................................... 20
Output Options: MS81x .................................................................................................................. 21
Furniture Options: MS81x .............................................................................................................. 22
Media Size Support: MS81x .......................................................................................................... 23
TECHNICAL INFORMATION ....................................................................................... 24
SPECIFICATIONS: MX71X/MX81X ........................................................................................................... 24
DUTY CYCLE: MX71X/MX81X ................................................................................................................. 25
PRINT SPEED: MX71X/MX81X ................................................................................................................ 25
TIME TO FIRST PRINT (TTFP): MX71X/MX81X ........................................................................................ 25
SCANNER AND FAX SPECIFICATIONS: MX71X/MX81X.............................................................................. 26
ADF SCAN SPEED: MX71X/MX81X ........................................................................................................ 26
TIME TO FIRST COPY (TTFC): MX71X/MX81X ........................................................................................ 27
MEDIA OPTIONS: MX71X/MX81X ............................................................................................................ 28
Input Options: MX71x ..................................................................................................................... 29
Output Options: MX71x .................................................................................................................. 30
Furniture Options: MX71x .............................................................................................................. 30
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Media Size Support: MX71x .......................................................................................................... 31
Input Options: MX81x ..................................................................................................................... 32
Output Options: MX81x .................................................................................................................. 33
Furniture Options: MX81x .............................................................................................................. 33
Media Size Support: MX81x .......................................................................................................... 34
THEORY OF OPERATION ........................................................................................... 35
ELECTROPHOTOGRAPHIC (EP) PROCESS ................................................................................................ 35
EP Process Components Cross-Sectional .................................................................................... 36
PAPER TRANSPORT SYSTEM ENHANCEMENTS AND CHANGES .................................................................. 37
Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x ........................................ 37
Paper Transport System Key Components: Sensors .................................................................... 39
Paper Transport System Key Components: Paper Transport ....................................................... 40
Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x ........................................................... 41
Paper Jam Locations: MS71x/MS81x ............................................................................................ 42
Paper Jam Locations: MX71x ........................................................................................................ 43
Paper Jam Locations: MX81x ........................................................................................................ 44
SCANNER SYSTEM: MX71X/MX81X ........................................................................................................ 46
Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x ....................................................... 46
ADF Key Components: Sensors .................................................................................................... 48
ADF Key Components: Paper Feed and Transport ....................................................................... 50
ADF Paper Path: MX71x/MX81x ................................................................................................... 51
Flatbed Key Components: MX71x/MX81x ..................................................................................... 52
CONTROL PANEL AND MENUS ................................................................................. 54
MS71X, MS810N/DN, MS811N/DN, MS812DN CONTROL PANEL ............................................................. 54
Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn ........................................... 54
MS810DE CONTROL PANEL .................................................................................................................... 56
Buttons and Functions: MS810de Control Panel ........................................................................... 56
MS812DE CONTROL PANEL .................................................................................................................... 57
Buttons and Functions: MS812de Control Panel ........................................................................... 57
Administrative Menu: MS71x/MS81x ............................................................................................. 58
MX710 CONTROL PANEL ........................................................................................................................ 59
Buttons and Functions: MX710 ...................................................................................................... 59
Home Screen: MX710 .................................................................................................................... 60
Home Screen Buttons: MX710 ...................................................................................................... 60
Administrative Menu: MX710 ......................................................................................................... 61
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MX711/MX81X CONTROL PANEL ........................................................................................................... 62
Buttons and Functions: MX711/MX81x.......................................................................................... 62
Home Screen: MX711/MX81x ....................................................................................................... 63
Home Screen Buttons: MX711/MX81x .......................................................................................... 63
Administrative Menu: MX711/MX81x ............................................................................................. 65
SERVICE MENUS: MS71X/MS81X AND MX71X/MX81X ........................................................................... 66
SUPPLIES .................................................................................................................... 69
SUPPLY CHANGES AND KEY UPDATES .................................................................................................... 69
SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 70
Toner Cartridge Life Messaging ..................................................................................................... 70
Imaging Unit Life Messaging .......................................................................................................... 71
Fuser Maintenance Kit Life Messaging .......................................................................................... 72
How to Change Supply Life Messaging Settings ........................................................................... 73
Adjustable Supplies Alert Options .................................................................................................. 73
DETECTION OF NON-GENUINE SUPPLIES ................................................................................................. 74
TONER CARTRIDGES ............................................................................................................................... 75
MS71x and MS81x ......................................................................................................................... 75
MX71x and MX81x ......................................................................................................................... 75
Imaging Units: MX71x and MX81x ................................................................................................. 75
MAINTENANCE ITEMS .............................................................................................................................. 76
Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x ................................... 76
Fuser Maintenance Kit ................................................................................................................... 76
Roller Kit ......................................................................................................................................... 76
FUSER INFORMATION .............................................................................................................................. 77
Fuser Technology .......................................................................................................................... 77
Fuser Types ................................................................................................................................... 78
How to Determine the Correct Fuser Part Number ........................................................................ 80
How to Check the Fuser Type ....................................................................................................... 80
Checking the Fuser Type from the Front of the Printer ........................................................... 80
Checking the Fuser Type from the Rear of The Printer .......................................................... 81
Checking the Fuser Type through the Menu Settings Page ................................................... 82
Checking the Fuser Type through the Embedded Web Server (EWS) ................................... 83
HARDWARE SHIP AND STORE ................................................................................. 84
CARTRIDGE SHUTTER/PLUNGER.............................................................................................................. 84
BELT FUSER (MS810, MX710, MX810 SERIES) ...................................................................................... 84
HOT ROLL FUSER (MS710 SERIES) ........................................................................................................ 84
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FIRMWARE AND FUNCTIONALITY CHANGES ......................................................... 85
ERROR CODE FORMATTING ..................................................................................................................... 85
Decoding Paper Jam Sub-error Codes <.xx> ................................................................................ 85
AUTO REBOOT – ERROR RECOVERY ....................................................................................................... 86
Sample Generic Control Panel Messages after Auto Reboot........................................................ 87
SAFE MODE ............................................................................................................................................ 88
When Should Safe Mode be Enabled? .......................................................................................... 88
Configuration and Management ..................................................................................................... 89
Safe Mode Messaging ................................................................................................................... 89
Safe Mode Print Behavior .............................................................................................................. 90
RESTORE POINT ..................................................................................................................................... 90
OTHER FUNCTION HIGHLIGHTS ................................................................................................................ 91
EVENT LOG SUMMARY ............................................................................................................................ 93
COMPLEX PARTS AND PROCEDURES .................................................................... 94
CONTROL PANEL .............................................................................................................................. 95
CONTROLLER BOARD ................................................................................................................... 95
LASER PRINTHEAD .................................................................................................................. 98
MEDIA ALIGNER ROLLER ......................................................................................................... 98
ZERO INSERTION FORCE (ZIF) CONNECTORS ..................................................................................... 99
Horizontal Top Contact Connector ................................................................................................. 99
How to Remove a Cable from the Horizontal Top Contact Connector.................................... 99
Horizontal Bottom Contact Connector ......................................................................................... 101
Vertical Mount Contact Connector ............................................................................................... 103
How to Insert a Cable into the Vertical Mount Contact Connector ........................................ 103
Horizontal Sliding Contact Connector .......................................................................................... 104
LOW INSERTION FORCE (LIF) CONNECTOR ...................................................................................... 106
How to Insert a Cable into the LIF Connector ....................................................................... 106
MIRRORED NVRAM COMPONENTS ....................................................................................................... 107
Controller Board ................................................................................................................ 107
Control Panel ......................................................................................................................... 107
ADF SKEW ADJUSTMENT .......................................................................................................... 107
PACKAGE CONTENTS .............................................................................................. 108
MS71X/MS81X .................................................................................................................................... 108
MX71X/MX81X .................................................................................................................................... 108
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M S 8 1 2
dn
“M” for monochrome and “C” for color laser
“S” for single-function and “X” for multifunction
Class: higher the number, greater level of performance and duty cycle
Gen: changes with each generation of product introduced in that class
Model: identifies the specific model within a class and generation
Suffix Convention
n
Network
d
Duplex
e
eTask
h
Hard Drive
x
High Capacity Input Tray
f
Finisher
m
Mailbox
t
Tray
p
Hole Punch
Laser Printer Naming Convention
Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit identifier. The chart below outlines what each of these codes mean.
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Model Name
Machine Type –
Model Number
Network
Duplex
Control Panel
Solutions
Enabled
MS710dn1
4063-832
Yes
Yes
2.4” Color LCD
No
MS711dn1
4063-835
Yes
Yes
No
MS810n
4063-210
Yes
No
No
MS810dn/dtn
4063-230
Yes
Yes
No
MS810de
4063-23E
Yes
Yes
4.3” Color Touch
Yes
MS811n
4063-410
Yes
No
2.4” Color LCD No
MS811dn/dtn
4063-430
Yes
Yes
No
MS812dn/dtn
4063-630
Yes
Yes
No
MS812de
4063-63E
Yes
Yes
7.0” Color Touch
Yes
¹ This model is available by special order only or SPR.
Model Name
Machine Type –
Model Number
Network
Duplex
Control Panel
Solutions
Enabled
MX710de 3
1
7463-032
Yes
Yes
7.0” Color Touch Yes
MX710de 4
1
7463-036
Yes
Yes
Yes
MX710dhe 4
1
7463-037
Yes
Yes
Yes
MX711de 3
1
7463-232
Yes
Yes
10.2” Color Touch
Yes
MX711de 4
1
7463-236
Yes
Yes
Yes
MX711dhe 4
1
7463-237
Yes
Yes
Yes
MX810de
7463-436
Yes
Yes
Yes
MX811de
7463-636
Yes
Yes
Yes
MX812de
7463-836
Yes
Yes
Yes
¹ The number beside the model name indicates that the printer (4) has or (3) doesn’t have a Modem.
Product Lineup
The table below provides each model of the series.
Lexmark MS71x/MS81x
Lexmark MX71x/MX81x
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TLI, Type and Serial Number Location
MS71x/MS81x
MX71x/MX81x
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MS710
MS711
MS810
MS811
MS812
Performance
Fuser Technology
Hot Roll Fuser
Belt Fuser
Print Engine
High-end, A4, Mono, Hot
Roll Fuser, 2-pc supply
(Toner Cartridge & IU)
High-end, A4, Mono, Instant on Belt Fuser,
2-pc supply (Toner Cartridge & IU)
Processor
800 MHz, Dual core
Memory
Standard Memory
512 MB DDR3
Max Memory
2.56 GB DDR3
Memory Options
1 GB and 2 GB SO-DIMMs available
204 pin, DDR3x32, SO-DIMM format
Optional Flash Memory
256MB
Hard Drive
Optional 160GB+
Connectivity
Standard
10BASE-T / 100BASE-TX / 1000BASE-T
USB Host - Front
Front USB-A 2.0 Host (low, full, high)
USB Host - Rear
Rear USB-A Host (low, full, high) - Only for models with e-Task
Option Slots
ISP Slots
2-slots: 1-ISP, 1-hard drive
Paper Handling
Paper Input (Standard)
250-Sheet Tray + 100
MPF
550-Sheet
Tray + 100
MPF
550-Sheet Tray + 100-Sheet MPF
Paper Output (Standard)
550-Sheet Bin
Duplex
Internal, except for the MS810n & MS811n printer models
Other
Paper Feed Orientation
Short Edge-A4/Letter, Long Edge Fed A5
Security Jumper
Yes
Technical Information
Printer Specifications: MS71x/MS81x
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Printer Model
Recommended Monthly
Page Volume1
Max Monthly Duty Cycle 2
MS710
4,000 Pages
250,000 Pages
MS711
6,000 Pages
275,000 Pages
MS810
3,000 - 20,000 Pages
250,000 Pages
MS811
5,000 - 30,000 Pages
275,000 Pages
MS812
5,000 - 50,000 Pages
300,000 Pages
¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.
² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs.
Media Size
Printer Models
MS710
MS711
MS810
MS811
MS812
Letter, Tray 1 (PPM)
50
55
55
63
70
A4, Tray 1 (PPM)
48
52
52
60
66
Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above.
Printer Mode
Printer Models
MS710
MS711
MS810
MS811
MS812
Time from Ready Mode (sec)
8.0
8.0
4.8
4.4
4.0
Time from Sleep Mode (sec)
30 - 32
30 - 32
11.0
10.6
10.6
Duplex Time from Ready Mode (sec)
TBD
TBD
10.3
9.4
8.7
Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page.
Duty Cycle: MS71x/MS81x
Print Speed: MS71x/MS81x
Time to First Print (TTFP): MS71x/MS81x
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Media Options: MS71x/MS81x
Terminology Change: What used to be Drawers are now called Trays. What used to be
Trays are now Tray Inserts.
Tray Inserts are now offered as an option so that customers with space and/or budget
constraints can afford getting an additional paper tray (insert) to hold alternate media.
The MS71x and MS81x Paper Handling and Furniture Options are not downwards
compatible.
All media and furniture options for other current and legacy printers (T65x, T64x, etc.) are not
compatible with the MS710 and MS810 Series.
Most media sizes can be fed via the standard and optional input trays, so the following input
options are no longer offered: Envelope Feeder, Special Media Trays (SPMTs) and Universally Adjustable Trays (UATs). For challenging media, a special separator roller may be available by special request only.
The Duplex Unit is no longer offered as an external option.
The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters.
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Input Options: MS71x
250-Sheet & 550-Sheet Tray Insert
250-Sheet & 550-Sheet Tray
250-Sheet & 550-Sheet Lockable Tray
*Includes a built-in lock to protect costly or sensitive media.
2100-Sheet Tray
*Requires a Caster Base.
Input Options: MS71x
Key Updates:
A5 LEF from all input options  A6 support for 250-Sheet & 550-Sheet Tray  Zone sensing
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Output Options: MS71x
Output Expander
*Holds approximately 500 sheets.
High Capacity Output Expander
*Holds approximately 1500 sheets.
4-Bin Mailbox
*Holds approximately 100 sheets per bin.
Staple Finisher
*Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.
Staple, Hole Punch Finisher
Output Options: MS71x
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Furniture Options: MS71x
Caster Base
Spacer
*Adds 4.3” to the height of the printer
Swivel Cabinet
*For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).
Furniture Options: MS71x
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Media Size1
550-Sheet Tray,
Integrated4
250-Sheet Tray
550-Sheet Tray Multipurpose Feeder
2100-Sheet Tray
Duplex
Standard Output Bin
Output Expander
4-Bin Mailbox
High Capacity
Output Expander
Staple Finisher – output
bin/jogger
Staple Finisher – stapler
Staple, Hole
Punch Finisher
Stack/ jogger
Stapler
punch
A4 210 x 297mm (8.27 x 11.7 in.)
* * * * * * * * * * * * * * *
Letter 215.9 x 279.4mm (8.5 x 11 in.)
* * * * * * * * * * * * * * *
Legal 215.9 x 355.6mm (8.5 x 14 in.)
* * * * * * * * * * * * * *
A53 long edge fed 210 x 148mm (8.27 x 5.83 in.)
* * * * * * * * *
* *
* * *
A53 short edge fed 148 x 210mm (5.83 x 8.27 in.)
* * * * * * * *
* * *
A6 105 x 148mm (4.13 x 5.83 in.)
* * * * * * * * *
JIS B5 182 x 257mm (7.17 x 10.1 in.)
* * * * * * * * * * *
Executive 184.2 x 266.7mm (7.25 x 10.5 in.)
* * * * * * * * * * *
Oficio 216 x 340mm (8.5 x 13.39 in.)
* * * * * * * * * * * * * * *
Folio 216 x 330mm (8.5 x 13 in.)
* * * * * * * * * * * * * * *
Statement 139.7 x 215.9mm (5.5 x 8.5 in.)
* * * * * * * * * * *
Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)
* * * * * * * * *
70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in)
* * * *
7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)
NOT COMPATIBLE
9 Envelope 98.4x225.4mm (3.875x8.9 in.)
10 Envelope 104.8x241.3mm (4.12x9.5 in.)
DL Envelope 110x220mm (4.33x8.66 in.)
C5 Envelope 162x229mm (6.38x9.0 in.)
B5 Envelope 176x250mm (6.93x9.84 in.)
Other Envelope
2
98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in)
Note: This series of printers does not support Envelopes.
1
If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear.
2
A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.
Media Size Support: MS71x
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Input Options: MS81x
250-Sheet & 550-Sheet Tray Insert
250-Sheet & 550-Sheet Tray
250-Sheet & 550-Sheet Lockable Tray
*Includes a built-in lock to protect costly or sensitive media.
2100-Sheet Tray
*Requires a Caster Base.
Input Options: MS81x
Key Updates:
A5 LEF from all input options  A6 support for 250-Sheet & 550-Sheet Tray  Zone sensing
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Output Options: MS81x
Output Expander
*Holds approximately 500 sheets.
High Capacity Output Expander
*Holds approximately 1500 sheets.
4-Bin Mailbox
*Holds approximately 100 sheets per bin.
Staple Finisher
*Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.
Staple, Hole Punch Finisher
Output Options: MS81x
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Furniture Options: MS81x
Caster Base
Spacer
*Adds 4.3” to the height of the printer
Swivel Cabinet
*For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).
Furniture Options: MS81x
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Media Size1
550-Sheet Tray,
Integrated
4
250-Sheet Tray
550-Sheet Tray Multipurpose Feeder
2100-Sheet Tray
Duplex
Standard Output Bin
Output Expander
4-Bin Mailbox
High Capacity
Output Expander
Staple Finisher – output
bin/jogger
Staple Finisher – stapler
Staple, Hole
Punch Finisher
Stack/ jogger
Stapler
punch
A4 210 x 297mm (8.27 x 11.7 in.)
* * * * * * * * * * * * * * *
Letter 215.9 x 279.4mm (8.5 x 11 in.)
* * * * * * * * * * * * * * *
Legal 215.9 x 355.6mm (8.5 x 14 in.)
* * * * * * * * * * * * * *
A53 long edge fed 210 x 148mm (8.27 x 5.83 in.)
* * * * * * * * *
* *
* * *
A53 short edge fed 148 x 210mm (5.83 x 8.27 in.)
* * * * * * * *
* * *
A6 105 x 148mm (4.13 x 5.83 in.)
* * * * * * * * *
JIS B5 182 x 257mm (7.17 x 10.1 in.)
* * * * * * * * * * *
Executive 184.2 x 266.7mm (7.25 x 10.5 in.)
* * * * * * * * * * *
Oficio 216 x 340mm (8.5 x 13.39 in.)
* * * * * * * * * * * * * * *
Folio 216 x 330mm (8.5 x 13 in.)
* * * * * * * * * * * * * * *
Statement 139.7 x 215.9mm (5.5 x 8.5 in.)
* * * * * * * * * * *
Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)
* * * * * * * * *
70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in)
* * * *
7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)
* * * * * * *
9 Envelope 98.4x225.4mm (3.875x8.9 in.)
* * * * * * *
10 Envelope 104.8x241.3mm (4.12x9.5 in.)
* * * * * * *
DL Envelope 110x220mm (4.33x8.66 in.)
* * * * * * *
C5 Envelope 162x229mm (6.38x9.0 in.)
* * * * * * *
B5 Envelope 176x250mm (6.93x9.84 in.)
* * * * * * *
Other Envelope
2
98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in)
* * * * * * *
1
If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear.
2
Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user.
3
A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.
4
Envelopes can be stacked and fed thru integrated tray.
Media Size Support: MS81x
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MX710
MX711
MX810
MX811
MX812
Performance
Fusing Technology
Belt Fuser
Print Engine
High-end, A4, Mono, Instant on fuser, 2-piece supplies (cartridge & IU)
Processor
800 MHZ Granite Processor
Memory
Memory Standard
1
512 MB
1 GB
Memory Max
2.56 GB
3 GB
Memory Options
1 GB and 2 GB SO-DIMMs available 204 pin, DDR3x32, SO-DIMM format
Hard Drive
Optional 160+ GB
(Standard on dhe & dthe)
Standard 160+ GB
Connectivity
Standard
10BASE-T / 100BASE-TX / 1000BASE –T
USB-B 2.0 high speed
USB - Front
Front USB-A 2.0 Host (low, full, high)
USB - Specialty
N/A
(1) USB-A 2.0 Host (low, full, high) in
output area for Card Reader
Option Slots
ISP Slots
(2) slots: 1-ISP, 1-hard drive
DIMM Slots
(1) slot for optional memory
eMMC Slot
(1) slot for optional Flash or DLE
Paper Handling
Paper Input (Standard)
550-Sheet Tray +
100-Sheet MPF
550-Sheet Trays (2) +
100-Sheet MPF
Paper Output (Standard)
550-Sheet Output Bin
1050-Sheets
(950 w/ Mailbox)
Duplex
Internal
Other
Paper Feed Orientation
Short Edge-A4/Letter, Long Edge Fed A5
Security Jumper
Yes
1
Standard memory is embedded on the controller board.
Technical Information
Specifications: MX71x/MX81x
Page 25
25
Model
Recommended Monthly
Page Volume1
Max Monthly Duty Cycle 2
MX710
5,000 - 25,000 Pages
275,000 Pages
MX711
5,000 - 25,000 Pages
300,000 Pages
MX810
5,000 - 35,000 Pages
300,000 Pages
MX811
5,000 - 35,000 Pages
300,000 Pages
MX812
5,000 - 35,000 Pages
300,000 Pages
¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.
² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs.
Media Size
Printer Models
MX710
MX711
MX810
MX811
MX812
Letter, Tray 1 (PPM)
63
70
55
63
70
A4, Tray 1 (PPM)
60
66
52
60
66
Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above.
Printer Mode
Printer Models
MX710
MX711
MX810
MX811
MX812
Time from Ready Mode (sec)
4.4
4.0
4.8
4.4
4.0
Time from Sleep Mode (sec)
10.6
10.6
11.0
10.6
10.6
Duplex Time from Ready Mode (sec)
9.4
8.7
10.3
9.4
8.7
Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page.
Duty Cycle: MX71x/MX81x
Print Speed: MX71x/MX81x
Time to First Print (TTFP): MX71x/MX81x
Page 26
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MX710, MX810 Series
Scanner
Scanner Type
Color Flatbed Scanner with DADF
Scan Technology
Charge Coupled Device (CCD)
Light Source
LED
Number of Light Sources
2
ADF Scanner
Type
Duplex (DADF – Duplex Automatic Document Feeder)
Document Input & Output Capacity
150 Sheets, 20 lb. (75 g/m2) Bond
Document Size
Min. 3.0” x 5.0” (76mm x 127mm) Short Edge Feed (SEF) Max. 8.5” x 14.0” (216mm x 355mm) Short Edge Feed (SEF)
Document Size Sensing
Yes
Paper Present Sensing
Yes
Media Jam Sensing
Yes
Multi-feed Sensing System
Yes - MX711 & MX81x (not available on MX710)
Flatbed Scanner
Max Document Size
Max. 8.5” x 14.0” (216mm x 355mm)
Document Size Sensing
Yes
Fax
Modem
33,600 BPS Max, V.34 Half Duplex, <3 seconds per page
Fax from PC
Supported using Postscript driver; for both local and network attach models
Maximum Fax Storage
Flash Memory:18MB Hard Drive: size of the hard drive less 1GB
Media Size
Scan Type
Mono Simplex
(PPM)
Mono Duplex
(SPM)
Color Simplex
(PPM)
Color Duplex
(SPM)
Letter, Tray 1
70
72
70
68
A4, Tray 1
67
70
67
66
Note: Scan Performance is measured using the 150dpi 8-bit for mono and 150dpi 24-bit for color.
Scanner and Fax Specifications: MX71x/MX81x
ADF Scan Speed: MX71x/MX81x
Page 27
27
MX710
MX711
MX810
MX811
MX812
Input
Mode
Size
Copy Start State
Copy
Time1
Copy
Time1
Copy
Time1
Copy
Time1
Copy Time1
(in
seconds)
(in
seconds)
(in
seconds)
(in
seconds)
(in
seconds)
ADF1
Text/Photo
Letter
StandBy/Ready
4.3
4.2
4.8
4.3
4.2
Flatbed
Text/Photo
Letter
StandBy/Ready
4.2 4 4.5
4.2
4
ADF1
Text
Letter
StandBy/Ready
4.3
4.2
4.8
4.3
4.2
Flatbed
Text
Letter
StandBy/Ready
4.2 4 4.5
4.2
4
ADF1
Photo
Letter
StandBy/Ready
5.2 5 5.2
5.2
5
Flatbed
Photo
Letter
StandBy/Ready
5
4.8
5.2 5 4.8
ADF1
Text/Photo
Letter
Sleep
11
11
11
11
11
Flatbed
Text/Photo
Letter
Sleep
11
11
11
11
11
ADF1
Text/Photo
A4
StandBy/Ready
4.4
4.2
4.8
4.4
4.2
Flatbed
Text/Photo
A4
StandBy/Ready
4.2 4 4.6
4.2
4
ADF
Text
A4
StandBy/Ready
4.4
4.2
4.8
4.4
4.2
Flatbed
Text
A4
StandBy/Ready
4.2 4 4.6
4.2
4
ADF
Photo
A4
StandBy/Ready
5.2
5.1
5.3
5.2
5.1
Flatbed
Photo
A4
StandBy/Ready
5
4.8
5.1 5 4.8
ADF1
Text/Photo
A4
Sleep
11.5
11.5
11.5
11.5
11.5
Flatbed
Text/Photo
A4
Sleep
11.5
11.5
11.5
11.5
11.5
1
Loading paper in the ADF or Flatbed or touching the Lexmark MX71x/ MX81x MFPs display will activate warm-up of the MFP
and could lower this time to first copy. NOTE: All TTFC copy measurements are measured from the homescreen, pressing the green Go button. Speed values can be
up to and as fast as the rated speeds above.
Time to First Copy (TTFC): MX71x/MX81x
Page 28
28
Media Options: MX71x/MX81x
Terminology Change: What used to be Drawers are now called Trays. What used to be
Trays are now Tray Inserts.
Tray Inserts are now offered as an option so that customers with space and/or budget
constraints can afford getting an additional paper tray (insert) to hold alternate media.
The MX71x MFPs do not support Output Options.  The MX81x comes with a Caster Base so there are no furniture options for this product.  The MX81x and MX71x Input options are not compatible due to the difference in footprint of
the machines.
All media and furniture options for other current and legacy printers (X65x, X64x, etc.) are not
compatible with the MX710 and MX810 Series.
The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters.
Page 29
29
Input Options: MX71x
250-Sheet & 550-Sheet Tray Insert 250-Sheet Tray
250-Sheet & 550-Sheet Lockable Tray
*This option includes a built-in lock to protect costly or sensitive media.
550-Sheet Tray
2100-Sheet Tray
*This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base.
Input Options: MX71x
The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines.
Page 30
30
Furniture Options: MX71x
Caster Base
Spacer
Swivel Cabinet
*This is for elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper). It does not have wheels.
Output Options: MX71x
The MX71x MFPs do not support Output Options.
Furniture Options: MX71x
Page 31
31
Media Size1
550-Sheet Tray,
Integrated
4
250-Sheet Tray
550-Sheet Tray Multipurpose Feeder
2100-Sheet Tray
Duplex
Standard Output Bin
Output Expander
4-Bin Mailbox
Staple Finisher – output
bin/jogger
Staple Finisher – stapler
Staple, Hole
Punch Finisher
Stack/ jogger
Stapler
punch
A4 210 x 297mm (8.27 x 11.7 in.)
* * * * * * *
NOT COMPATIBLE
Letter 215.9 x 279.4mm (8.5 x 11 in.)
* * * * * * *
Legal 215.9 x 355.6mm (8.5 x 14 in.)
* * * * * * *
A53 long edge fed 210 x 148mm (8.27 x 5.83 in.)
* * * * * * *
A53 short edge fed 148 x 210mm (5.83 x 8.27 in.)
* * * * * *
A6 105 x 148mm (4.13 x 5.83 in.)
* * * * * *
JIS B5 182 x 257mm (7.17 x 10.1 in.)
* * * * * *
Executive 184.2 x 266.7mm (7.25 x 10.5 in.)
* * * * * *
Oficio 216 x 340mm (8.5 x 13.39 in.)
* * * * * * *
Folio 216 x 330mm (8.5 x 13 in.)
* * * * * * *
Statement 139.7 x 215.9mm (5.5 x 8.5 in.)
* * * * * *
Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)
* * * * * *
70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in)
* *
7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)
* * * * *
9 Envelope 98.4x225.4mm (3.875x8.9 in.)
* * * * *
10 Envelope 104.8x241.3mm (4.12x9.5 in.)
* * * * *
DL Envelope 110x220mm (4.33x8.66 in.)
* * * * *
C5 Envelope 162x229mm (6.38x9.0 in.)
* * * * *
B5 Envelope 176x250mm (6.93x9.84 in.)
* * * * *
Other Envelope
2
98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in)
* * * * *
Note: This series of printers does not support Ouput Options.
1
If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear.
2
Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user.
3
A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.
4
Envelopes can be stacked and fed thru integrated tray.
Media Size Support: MX71x
Page 32
32
Input Options: MX81x
550-Sheet Tray
2100-Sheet Tray
*This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base.
Input Options: MX81x
The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines.
Page 33
33
Output Options: MX81x
Offset Stacker
*Holds approximately 500 sheets
4-Bin Mailbox
*Holds approximately 100 sheets per bin
Staple Finisher
*Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.
Staple, Hole Punch Finisher
Output Options: MX81x
Furniture Options: MX81x
The MX81x comes with a Caster Base - there are no furniture options for this product.
Page 34
34
Media Size1
550-Sheet Tray,
Integrated
4
250-Sheet Tray
550-Sheet Tray Multipurpose Feeder
2100-Sheet Tray
Duplex
Standard Output Bin
Output Expander
4-Bin Mailbox
Staple Finisher – output
bin/jogger
Staple Finisher – stapler
Staple, Hole
Punch Finisher
Stack/ jogger
Stapler
punch
A4 210 x 297mm (8.27 x 11.7 in.)
* * * * * * * * * * * * *
*
Letter 215.9 x 279.4mm (8.5 x 11 in.)
* * * * * * * * * * * * *
*
Legal 215.9 x 355.6mm (8.5 x 14 in.)
* * * * * * * * * * * * *
A53 long edge fed 210 x 148mm (8.27 x 5.83 in.)
* * * * * * * * * * * * *
A53 short edge fed 148 x 210mm (5.83 x 8.27 in.)
* * * * * * * *
* *
A6 105 x 148mm (4.13 x 5.83 in.)
* * * * * * * *
JIS B5 182 x 257mm (7.17 x 10.1 in.)
* * * * * * * * * *
Executive 184.2 x 266.7mm (7.25 x 10.5 in.)
* * * * * * * * * *
Oficio 216 x 340mm (8.5 x 13.39 in.)
* * * * * * * * * * * * *
*
Folio 216 x 330mm (8.5 x 13 in.)
* * * * * * * * * * * * *
*
Statement 139.7 x 215.9mm (5.5 x 8.5 in.)
* * * * * * * * * *
Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)
* * * * * * * *
70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in)
* * *
7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)
* * * * * *
9 Envelope 98.4x225.4mm (3.875x8.9 in.)
* * * * * * 10 Envelope 104.8x241.3mm (4.12x9.5 in.)
* * * * * *
DL Envelope 110x220mm (4.33x8.66 in.)
* * * * * *
C5 Envelope 162x229mm (6.38x9.0 in.)
* * * * * *
B5 Envelope 176x250mm (6.93x9.84 in.)
* * * * * *
Other Envelope
2
98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in)
* * * * * *
1
If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear.
2
Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user.
3
A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.
4
Envelopes can be stacked and fed thru integrated tray.
Media Size Support: MX81x
Page 35
35
EP Step
Function
Charge
During the charge step, voltage is sent from the HVPS to the charge roll beside the photoconductor. The charge roll applies a uniform negative charge over the entire surface of the photoconductor to prepare it for the laser beam.
Expose
The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Develop
Once the laser exposes the photoconductor, the HVPS sends charge to the developer roll. Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser, the toner is attracted to areas of the photoconductor surface exposed by the laser.
Transfer
As the paper travels between the transfer roll and the photoconductor, the transfer roll applies a positive charge to the back of the media. This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media.
Fuse
The paper – now with a “toned” image – moves through the fuser assembly. Using temperature and pressure, it marries toner to paper.
Clean/Erase
The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected in the imaging unit.
Theory of Operation
Electrophotographic (EP) Process
The developed image in the printer is transferred directly to the print medium. A roller carries the medium from the paper sources at the machine bottom, against the EP cartridges, and up to the fuser at the machine top. The transfer rolls are biased with high voltages to attract the toner to the print medium. The transfer applies an adequate charge to the medium to provide an electrostatic charge hold down force that holds the medium in a fixed location on the belt. A cleaning blade with a backup roll scrapes toner from the transport belt into a waste sump. Critical parameters for the EP process are the resistivity of the transfer roll coat and the normal force against the photoconductive drum. The drive roll diameter is set such that one drive revolution moves the transport belt the distance between transfer rolls for improved image registration.
The list of the main component of the EP process is described below.
If a component fails, it is important to recognize at which step the failure took place. By knowing this, you can determine the source of the problem. Understanding the EP Process is the key to troubleshooting print quality problems.
Page 36
36
Charge
Roll*
Belt
Fuser
Printhead
Developer
Roll
PC Roll
Transfer
Roll
Imaging
Toner
Cartridge
EP Process Components Cross-Sectional
*The Charge Roll is contained within the IU.
Page 37
37
New Features: MS71x/MS81x & MX71x/MX81x
Flushing
This new feature will improve our customer’s experience by
minimizing user interventions when getting paper jams.
The printer will attempt to automatically move undamaged
media to the output bin that would have otherwise been jammed inside the printer, and will automatically resume printing.
This feature is enabled by default. To disable, go to:
General Settings > Print Recovery > Jam Assist >
OFF/ON
Jam Avoidance
With the implementation of a Trailing Edge (TE) sensor and
new code algorithms, instances of getting “soft” jams and jams caused by gap closure can be reduced.
The printer will now have the ability to hold off future picks:
- until it detects a gap between sheets
- until the previous sheet is past input sensor
- if the previous page is measured to be of
unexpected length
New Pick Arm Assembly Design
It is now a CRU maintenance item.
The two rollers are not identical in size compared to the T
series printers.
The parts are replaced as an assembly – can’t replace the
individual tires anymore.
Paper Transport System Enhancements and Changes
Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x
Page 38
38
Key Updates: MS71x/MS81x & MX71x/MX81x
Separator Roller Assembly
This is a CRU maintenance item replacing the tray wear
strips (aka dimple dams).
A unique separator roll may be offered for challenging
media types via SPR.
Media is Reference Edge Fed
For the said printer models, the tray insert uses the lift plate
mechanism to elevate the media during paper transport.
The wear strips (aka dimple dams) is replaced with a new
FRU part called the separator roll assembly which is part of the Maintenance Kit.
Media should be fed straight in - no longer slanted.
Input Tray Supports Envelopes and other media sizes*
Envelope and Universal Tray input options are no longer
supported for this printer series.
Input trays support almost all type of media.
*The MS71x DOES NOT support Envelopes – an Envelope option is not in the menus.
2-Step Tray Insert Removal
Re-designed for user convenience. There’s no need to completely remove the Tray Insert out
to load media.
Page 39
39
Fuser Exit
Sensor
Standard Bin
Sensor
Pick Sensor
Tray 2
Control Panel
Interlock Sensor
Rear Door
Sensor
Pass Through
Sensor
Narrow Media
(MS71x ONLY)
Pick Sensor
Tray 3
Pass Through
Sensor
Pick Sensor
Tray 4
Pass Through
Sensor
Pick Sensor
Tray 5
Duplex Path
Sensor
Input Sensor
Paper Transport System Key Components: Sensors
Full Actuator and
interlock
Sensor
Page 40
40
Separator Roll
Exit Rollers
Pick Roller
Fuser Exit
Rolls
Tray Elevator
Duplex Rolls
Fuser
(Belt Fuser Pictured)
Diverter
(not pictured)
Paper Transport System Key Components: Paper Transport
Page 41
41
Simplex Paper Path
Duplex Paper Path
Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x
Page 42
42
#
Area
Error Message
1
Staple finisher
Remove paper, open stapler door. Leave paper in bin. [455–457]
2
Standard bin
Remove standard bin jam. [203]
3
Inside the printer
Lift front cover to remove cartridge. [200–201]
4
Multipurpose feeder
Clear manual feeder. [250]
5
Duplex
Remove tray 1 to clear duplex. [235–239]
6
Trays
Open tray [x]. [24x]
7
Output expander
Remove paper, open expander rear door. Leave paper in bin. [43y.xx]
8
Upper rear door
Open upper rear door. [202]
9
Upper door and rear duplex area
Open upper and lower rear door. [231–234]
10
Mailbox
Remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]
11
Staple finisher rear door
Remove paper, open finisher rear door. Leave paper in bin. [451]
Paper Jam Locations: MS71x/MS81x
Page 43
43
#
Area
Error Message
1
Upper rear door
Open upper rear door. [202]
2
Upper door and rear duplex area
Open upper and lower rear door. [231 ‑234]
3
Trays
Open tray [x]. [24x]
4
Duplex area
Remove tray 1 to clear duplex. [235–239]
5
Multipurpose feeder
Clear manual feeder. [250]
6
Inside the printer
Lift front cover to remove cartridge. [200–201]
7
Standard bin
Remove standard bin jam. [203]
8
Automatic document feeder (ADF)
Open automatic feeder top cover. [28y.xx]
Paper Jam Locations: MX71x
Page 44
44
#
Area
Error Message
1
Duplex area
Remove tray 1 to clear duplex. [235–239]
2
Trays
Open tray [x]. [24x]
3
Staple finisher rear door
Remove paper, open finisher rear door. Leave paper in bin. [451]
4
Stapler doors
Remove paper, open stapler door. Leave paper in bin. [455–457]
5
Upper door and rear duplex area
Open upper and lower rear door [231–234]
Paper Jam Locations: MX81x
Page 45
45
#
Area
Error Message
6
Upper rear door
Open upper rear door. [202]
7
Mailbox
Open mailbox rear door. Leave paper in bin. [4yy.xx]
8
Multipurpose feeder
Clear manual feeder. [250]
9
Inside the printer
Lift front cover to remove cartridge. [200–201]
10
Standard bin
Remove standard bin jam. [203]
11
Automatic document feeder (ADF)
Open automatic feeder top cover. [28y.xx]
Notes:
When Jam Assist is set to ON, once a jammed page has been cleared the printer flushes
blank pages or pages with partial prints to the standard bin. Check your printed output for blank pages.
When Jam Recovery is set to ON or Auto, the printer reprints jammed pages. The Auto
setting, however, only reprints jammed pages if adequate printer memory is available.
Page 46
46
Key Updates
New ADF Pick Mechanism
New pick arm assembly (CRU Maintenance Item)
New separator roller (CRU Maintenance Item)
New ADF Feed Belt
Paper elevator for paper to reach the new pick assembly
Improved ADF Frame Structure
Replaced the single-feed rollers with 4 rollers per shaft, thus
preventing or minimizing media rotation or skew.
ADF Automatic Locking Edge Guides
ADF input tray edge guides can automatically lock in any
position.
Eliminates the possibility of the edge guides walking out over
time.
Improves reliability (i.e. few jams)
ADF Lift Tray
Stopped bump system aligns LE
10x skew correction consistent across all input speeds
Deskew
Roll
Scanner System: MX71x/MX81x
Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x
Page 47
47
Key Updates
ADF Ultrasonic Multi-pick Detection
Implemented 2-piece transmissive design to detect multiple
paper feed.
ADF Mechanical Deskew
A deskew roll was added to minimize feed skews.
This implementation reduced input skews up to 2% and the
output skew is better than 0.2%.
Ultrasonic Transmitter
Ultrasonic Receiver
Deskew Roll
Page 48
48
Skew Detect
Sensor
ADF Pick Sensor
ADF Multifeed
Sensor
1st Scan
Sensor
2nd Scan
Sensor
ADF Media
Present Sensor
ADF Media
Exit Sensor
Pick Roll
Position Sensor
Gap Detect
Sensor
ADF Multifeed
Sensor
ADF Key Components: Sensors
ADF Cross-sectional
ADF under Top Cover
Page 49
49
ADF Closed
Interlock Sensor
ADF Elevator
Sensor
ADF Back Side
Home Position
Page 50
50
ADF Feed Belt
ADF Pick Roller
ADF Exit Roller
ADF Registration
Roller
ADF Transport
Roller
ADF Separator Roller and
Torque Limiting Clutch
Elevator Motor
Pick Motor
Transport Motor
ADF Key Components: Paper Feed and Transport
ADF Cross-sectional
ADF Back Side
Page 51
51
Scan Position
Ultrasonic
Transmitter
Ultrasonic
Receiver
ADF Paper Path: MX71x/MX81x
ADF Multifeed Detection
Page 52
52
ADF Open
Sensor
Flatbed Glass
Pressure Pad
Flatbed Home
Position Sensor
Flatbed Scanner
Length Sensor
Flatbed Scanner
Control Card
Flatbed Scanner
Motor
Flatbed Key Components: MX71x/MX81x
External Components
Internal Components
Flatbed CCD
Page 53
53
Component
Function
Scanner Home Position Sensor
Detects the registration position of the scanner.
CCD Imaging Unit
Shines light onto the document (LED).
ADF Open Sensor
Detects if the ADF lid is open.
Pressure Pad
Provides a cushion for the media resting on the flatbed.
Flatbed Glass
Glass surface where the document is scanned.
Flatbed Scanner Length Sensor
Detects the paper size for scanning by the CCD.
Flatbed Scanner Control Card
Controls the logistics of the Flatbed image acquisition in the CCD.
Flatbed Scanner Motor
Controls the movement of the CCD.
Flatbed Key Components and Functions
Page 54
54
Part
Description
Function
Display
View the printer status. Set up and operate the printer.
Keypad
Enter numbers, letters, or symbols.
Arrow buttons
*2.4" Color Display models Only
Scroll up and down or left and right.
Select button
*2.4" Color Display models Only
Submit changes made in the printer settings.
Back button
*2.4" Color Display models Only
Return to the previous screen.
Home button
Go to the home screen.
Stop button
Stop all printer activity.
2.4" Color LCD Display
This is NOT a Touch Screen
Control Panel and Menus
MS71x, MS810n/dn, MS811n/dn, MS812dn Control Panel
Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn
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55
Indicator light
Indicates the printer status:
Off – The power is off.
Blinking green – The printer is warming up, processing data, or printing.
Solid green – The printer is on, but idle.
Blinking red – The printer requires user intervention.
Sleep button
Enables Sleep mode or Hibernate mode. Light color and corresponding printer status:
 Off – The printer is idle or in Ready state.
 Solid amber – The printer is in Sleep mode.
 Blinking amber – The printer is waking from or entering Hibernate mode.
Blinking amber for 0.1 second then goes completely off for 1.9 seconds
in pulsing pattern – The printer is in Hibernate mode.
Do the following to wake the printer from Sleep mode:
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
USB port
Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.
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Part
Description
Function
Display
View the printer status. Set up and operate the printer.
Keypad
Enter numbers, letters, or symbols.
Home button
Go to the home screen.
Stop button
Stop all printer activity.
Indicator light
Indicates the printer status:
Off – The power is off.
Blinking green – The printer is warming up, processing data, or printing.
Solid green – The printer is on, but idle.
Blinking red – The printer requires user intervention.
Sleep button
Enables Sleep mode or Hibernate mode. Light color and corresponding printer status:
 Off – The printer is idle or in Ready state.
 Solid amber – The printer is in Sleep mode.
 Blinking amber – The printer is waking from or entering Hibernate mode.
Blinking amber for 0.1 second then goes completely off for 1.9
seconds in pulsing pattern – The printer is in Hibernate mode.
Do the following to wake the printer from Sleep mode:
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
USB port
Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
4.3" Color Touch Screen
MS810de Control Panel
Buttons and Functions: MS810de Control Panel
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Part
Description
Function
Display
View the printer status. Set up and operate the printer.
Keypad
Enter numbers, letters, or symbols.
Home button
Go to the home screen.
Stop button
Stop all printer activity.
Indicator light
Indicates the printer status:
Off – The power is off.
Blinking green – The printer is warming up, processing data, or printing.
Solid green – The printer is on, but idle.
Blinking red – The printer requires user intervention.
Sleep button
Enables Sleep mode or Hibernate mode. Light color and corresponding printer status:
 Off – The printer is idle or in Ready state.
 Solid amber – The printer is in Sleep mode.
 Blinking amber – The printer is waking from or entering Hibernate mode.
Blinking amber for 0.1 second then goes completely off for 1.9 seconds
in pulsing pattern – The printer is in Hibernate mode.
Do the following to wake the printer from Sleep mode:
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
USB port
Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
7" Color Touch Screen
MS812de Control Panel
Buttons and Functions: MS812de Control Panel
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Paper Menu
Reports
Network/Ports
Default Source
Menu Settings Page
Active NIC
Paper Size/Type
Device Statistics
Standard Network2
Configure MP
Stapler Test
Standard USB
Substitute Size
Network Setup Page1
Parallel [x]
Paper Texture
Profiles List
Serial [x]
Paper Weight
Print Fonts
SMTP Setup
Paper Loading
Print Directory
Custom Types
Asset Report
Custom Names3
Custom Bin Names3
Universal Setup
Bin Setup
Security
Settings
Help
Edit Security Setups
4
General Settings
Print All Guides
Miscellaneous Security Settings
3
Flash Drive Menu
Print Quality
Confidential Print
Print Settings
Printing Guide
Disk Wiping
Print Defects Guide
Security Audit Log
Information Guide
Set Date and Time
Supplies Guide
Edit Security Setups
4
1
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup
Page.
2
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
3
This menu appears only in touch screen printer models.
4
This menu appears only in select touch screen printer models.
Administrative Menu: MS71x/MS81x
For a complete listing of the printer menu tree, consult the User’s Guide.
MS71x/MS81x Administrative (Customer) Menu Tree
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#
Part
When to Use
1
Home button
Go to the home screen.
2
Sleep button
Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode:
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset with the main power switch.
Attach a device to the USB port on the printer.
3
Keypad
Enter numbers, letters, or symbols.
4
Start button
Start a job, depending on which mode is selected.
5
Clear All/ Reset button
Reset the default settings of a function, such as copying, faxing, or scanning.
6
Cancel button
Cancel all printer activity.
7
Indicator light
Check the status of the printer.
8
USB Port
Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
9
Display
View the printer status and messages.Set up and operate the printer.
MX710 Control Panel
Buttons and Functions: MX710
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#
Description
Function
1
Copy
Opens the Copy menu
2
Fax
Opens the Fax menu
3
E-mail
Opens the E-mail menu
4
USB
Displays files on a USB drive
5
Arrows
Scroll left or right to the next screen to display
6
My MFP
TBD
7
Menus
Opens the administrative menus when Ready appears on the display
8
Setup Icon
Access the setup menu and change printer settings
9
Scan
Opens the Scan menu
10
Held Jobs
Displays all held jobs
11
Status/ Supplies
Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it.
12
Tips
Opens context-sensitive Help information on the touch screen
Note: All menus have a Tips button.
13
Change Language
Allows you to change the primary language and reports on the display, and will remain in effect until changed
FTP
Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display.
Home Screen: MX710
Home Screen Buttons: MX710
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Paper Menu
Reports
Network/Ports
Security
Default Source
Menu Settings Page
Active NIC
Edit Security Setups
Paper Size/Type
Device Statistics
Standard Network 1
Miscellaneous Security Settings
Configure MP
Network Setup Page
Standard USB
Confidential Print
Substitute Size
Network [x] Setup Page
Parallel [x]
Disk Wiping
Paper Texture
Shortcut List
Serial [x]
Security Audit Log
Paper Weight
Fax Job Log
SMTP Setup
Set Date Time
Paper Loading
Fax Call Log
Custom Types
Copy Shortcuts
Custom Names
E-mail Shortcuts
Custom Bin Names
Fax Shortcuts
Universal Setup
FTP Shortcuts
Bin Setup
Profiles List
Print Fonts
Print Directory
Asset Report
Settings
Help
Manage Shortcuts
Options Card Menu2
General Settings
Print All Guides
Fax Shortcuts
A list of installed DLE
Copy Settings
Copy Guide
E-mail Shortcuts
Download Emulators
Fax Settings
E-mail Guide
FTP Shortcuts
appears
E-mail Settings
Fax Guide
Copy Shortcuts
FTP Settings
FTP Guide
Profile Shortcuts
Flash Drive Menu
Print Defects Guide
Print Settings
Information Guide
Supplies Guide
Administrative Menu: MX710
For a complete listing of the printer menu tree, consult the User’s Guide.
MX710 Administrative (Customer) Menu Tree
1
Depending on the printer setup, this menu appears as Standard Network or Network [x].
2
This menu appears only when one or more DLEs are installed.
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#
Part
When to Use
1
Display
View the printer status and messages.
Set up and operate the printer.
2
Home button
Go to the home screen.
3
Sleep button
Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode:
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power-on reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
4
Keypad
Enter numbers, letters, or symbols.
5
Start button
Start a job, depending on which mode is selected.
6
Clear All/ Reset button
Reset the default settings of a function, such as copying, faxing, or scanning.
7
Cancel button
Cancel all printer activity.
8
Indicator light
Check the status of the printer.
MX711/MX81x Control Panel
Buttons and Functions: MX711/MX81x
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#
Description
Function
1
Copy
Opens the Copy menu
2
Fax
Opens the Fax menu
3
E-mail
Opens the E-mail menu
4
USB
Displays files on a USB drive
5
Arrows
Scroll left or right to the next screen to display
6
My MFP
TBD
7
Menus
Opens the administrative menus when Ready appears on the display
8
Setup Icon
Access the setup menu and change printer settings
9
Scan
Opens the Scan menu
10
Held Jobs
Displays all held jobs
11
Status/ Supplies
Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it.
12
Tips
Opens context-sensitive Help information on the touch screen
Note: All menus have a Tips button.
13
Change Language
Allows you to change the primary language and reports on the display, and will remain in effect until changed
Home Screen: MX711/MX81x
Home Screen Buttons: MX711/MX81x
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N/A
FTP
Opens the FTP menu Note: This option must be set up by a system administrator before it appears
on the display.
N/A
Forms and Favorites
Quickly find and print frequently used online forms
N/A
Release Held Fax
If this button is shown, then there are held faxes with a scheduled hold time previously set. To access the list of held faxes, touch this button.
N/A
Bookmarks
Allows you to create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links
N/A
Lock Device
This button appears when the printer is unlocked and the Printer Lockout Personal Identification Number (PIN) has been set. Touching this button opens a PIN entry screen. Enter the correct PIN to lock the control panel.
N/A
Unlock Device
This button appears when the printer is locked. The control panel buttons and shortcuts cannot be used while this appears. Touching this button opens a PIN entry screen. Enter the correct PIN to unlock the control panel.
N/A
Cancel Jobs
Opens the Cancel Jobs screen. The following items are available under the Print, Fax, and Network
headings:
Print job
Copy job
Fax profile
FTP
E-mail send
Each heading shows up to three jobs per screen. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs. Select a job to cancel it.
Depending on your configuration, not all buttons may appear. For a complete listing of Home Screen buttons and their functions, consult the User’s Guide.
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Paper Menu
Reports
Network/Ports
Security
Default Source
Menu Settings Page
Active NIC
Edit Security Setups4
Paper Size/Type
Device Statistics
Standard Network 2
Miscellaneous Security Settings3
Configure MP
Stapler Test
Standard USB
Confidential Print
Substitute Size
Network Setup Page1
Parallel [x]
Disk Wiping
Paper Texture
Profiles List
Serial [x]
Security Audit Log
Paper Weight
Print Fonts
SMTP Setup
Set Date Time
Paper Loading
Print Directory
Custom Types3
Asset Report
Custom Names3
Custom Bin Names
Universal Setup
Bin Setup
Settings
Help
General Settings
Print All Guides
Flash Drive Menu
Print Quality
Print Settings
Printing Guide
Print Defects Guide
Information Guide
Supplies Guide
Administrative Menu: MX711/MX81x
For a complete listing of the printer menu tree, consult the User’s Guide.
MX711/MX81x Administrative (Customer) Menu Tree
1
Depending on the printer setup, this menu appears as Network Setup Page or Network [x] Setup Page.
2
Depending on the printer setup, this menu appears as Standard Network or Network [x].
3
This menu appears only in touch-screen printer models.
4
This menu appears only in select touch-screen printer models.
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Diagnostics Mode
To enter the Diagnostic Menu, do the following:
1. Turn off the printer.
2. Press and hold 3 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions.
Configuration Menu
To enter Configuration Menu, do the following:
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user.
Generally, the options made available in this menu group are used to configure a printer for operation.
Network SE Menu
To enter the Network SE Menu, do the following:
1. Enter Network/Ports>Standard
Network>Std Network Setup menu.
2. Press and hold 6, 7 and 9.
3. Release the buttons when the Network SE Menu appears.
You do not POR the machine to access this menu.
SE Menu
From a browser, add “/se” to the device IP address. (for example: http://158.183.3.2/se)
Capture diagnostic and debug data.
Invalid Engine Code
To enter the Invalid Engine Code state, do the following:
1. Turn off the printer.
2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card.
Typically this function is used to reprogram defective Engine code but can be useful in other applications.
Service Menus: MS71x/MS81x and MX71x/MX81x
Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support. Changing the settings may cause improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
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Recovery Mode
To enter Recovery Mode, do the following:
1. Turn off the printer.
2. Press and hold 2, 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
NOTE: Recovery only available on non-eTask printers.
This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and say "Recovery”.
While in this mode, you can ONLY flash code via USB directly connected to a PC.
Safe Mode
To Enable/Disable Safe Mode, do the following:
1. Turn off the printer.
2. Press and hold 6 and 7.
3. Turn on the printer.
Release the buttons when the splash screen appears.
***** OR *****
Go to Configuration Menu:
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Go to Safe Mode Menu
5. Select ON/OFF
6. POR the printer to take effect
NOTE: Only available for printers with a code level of EC1 or greater.
Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution.
Safe Mode state will not disable on
POR without holding down the special button sequence.
Safe Mode can co-exist with other
POR button sequence modes, such as Config and Diagnostics.
Restore Point
To go to the Restore Point, do the following:
1. Turn off the printer.
2. Press and hold 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
NOTE: Only available for printers with a code level of EC1 or greater.
NOTE: Not all printers have this functionality; it is limited to printers with 4.3”and above Touchscreen.
Restore point is a new functionality
similar to a PC’s operating system
restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state.
Important Information:
Subsequent POR's boot to this
restore point.
If new code is flashed, that new
code becomes the boot point.
Only 1 restore point is kept. If no code updates have occurred
since the machine was built, there is no restore point and the key sequence is ignored.
Only available on eTask machines.
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Network SE Menu
1. In the Administration (Customer) Menu, select the Network/Ports Menu.
2. Select Standard Network.
3. Select STD NET SETUP.
4. Once in the Standard Network Setup page, press 6, 7 and 9 at the same time.
5. Once you press the buttons, you should be in the
Network SE Menu.
The Network SE menu contains advanced network menu tools.
Warning: Changing the settings within this menu may cause the printer not to function properly.
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Key Updates
2-Piece Supplies Kit
New Toner Cartridge design – 2 piece vs. 1-piece Separate toner cartridge and imaging unit Imaging unit includes charge roll
Toner Cartridge Imaging Unit
New Supply Life Messaging
When the toner cartridge or imaging unit is near exhaustion a
countdown begins.
An estimated number of pages remaining will display; once the
count reaches 0 it will stop and not continue until the supply is replaced.
Countdown is based on the usage of the last 2000 pages.
Hard Stop When Supplies are Exhausted
Printer stops when toner cartridge or imaging unit is exhausted. The supply item must be replaced before printing can resume
Non-Shake Toner Cartridges*
The end user will not be able to extend the life of the toner
cartridge or improve print quality by shaking the cartridge
Almost all toner will be used due to the change in technology
*It is still recommended to shake cartridges before initial installation to loosen any packed toner due to storage & shipping.
Supplies
Supply Changes and Key Updates
Yellow triangle “alert” icon appears when any supply is in a warning
state.
Red bouncing animation will show up for Intervention Requests. Warning messages appear at bottom of home screen. Status messages will be in black text for warnings (no red triangle),
red text for Intervention Requests.
The screens to the right will only show after pushing the intervention
button.
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Saved
Warning
1
Default
Setting
2
Toner Level
Default Rating
3
Behavior Options
4
(Default in Blue)
Control Panel Message
5
Nearly Low
Disabled
6K = 20% 10K = 20% 25K = 10% 45K = 10%
Off
Warning Email Alert Continuable Stop Non-Continuable Stop
"Cartridge nearly low"
Low
Enabled
6K = 10% 10K = 10% 25K = 5% 45K = 5%
Off
Warning
Email Alert Continuable Stop Non-Continuable Stop
"Cartridge low"
Near End of
Life
Enabled
6K = 3% 10K = 2% 25K = 1% 45K = 1%
Off
Warning
Email Alert Continuable Stop Non-Continuable Stop
"Cartridge very low, 200
estimated pgs remain"
Pages remaining calculated on the
usage of the past 2000 pages
printed
End of Life
Enabled
0%
Non-Continuable Stop
"Replace cartridge, 0 estimated
pgs remain"
Supply Life Messaging Information
Toner Cartridge Life Messaging
The following table provides the messaging that will appear on the control panel as supply life becomes low. The Controller Board determines when the “Cartridge Low” message occurs; the IU determines when the “Cartridge Very Low” occurs.
1
The generic name of the warning used for Lexmark support documentation.
2
This column indicates whether or not the message is enabled by default.
3
This column indicates the default cartridge life remaining for each cartridges yield type. Once the
cartridge reaches this percentage, it will trigger the given warning. The user can change level that will trigger the warning. The procedures to do this are documented in this guide in ye section called “How to Change Supply Life Messaging Settings.”
4
This column lists the default behavior options at each warning notification. The customer can customize
this feature. The default behavior is documented in blue if no change is made.
5
This indicates the actual message that will appear on the product control panel when the warning is
triggered.
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Warning
Default Setting
Default
Rating
Behavior Options
(Default in Blue)
Control Panel Message
Nearly Low
Disabled
120K = 10%
Off
Warning Email Alert Continuable Stop Non-Continuable Stop
"Imaging unit nearly low"
Low
Enabled
120K = 5%
Off
Warning
Email Alert Continuable Stop Non-Continuable Stop
"Imaging unit low"
Near End of Life
Enabled
120K = 1%
Off
Warning
Email Alert Continuable Stop Non-Continuable Stop
"Imaging unit very low
750 estimated pgs
remain"
Pages remaining calculated
on the usage of the past
2000 pages printed
End of Life
Device Stops
Enabled
0%
Non-Continuable Stop
"Replace imaging unit, 0
estimated pgs remain"
Imaging Unit Life Messaging
The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column.
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Warning
Default Setting
Default
Rating
Behavior Options
(default in Blue)
Control Panel Message
Nearly Low
Disabled
200K = 10%
Off
Warning E-mail alert Continuable stop Non-continuable stop
"Maintenance kit nearly
low"
Low
Enabled
200K = 5%
Off
Warning
E-mail alert Continuable stop Non-continuable stop
"Maintenance kit low"
Near End of Life
Enabled
200K = 1%
Off
Warning
E-mail alert Continuable stop Non-continuable stop
"Maintenance kit very low,
2000 estimated pgs
remain"
Pages remaining calculated
on the usage of the past
2000 pages printed
End of Life
Device Stops
Enabled
0%
Non-continuable stop
"Replace Maintenance kit,
0 estimated pgs remain"
Fuser Maintenance Kit Life Messaging
The following table provides the messaging that will appear on the control panel as Fuser Maintenance Kit life becomes low.
Note: Counters for fuser maintenance kit alerts are based on counters stored in fuser chip.
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Supply
Nearly Low
Low
Near End of Life
Cartridge Yield
Max
Default
Min
Max
Default
Min
Default - not
adjustable
500
90%
40%
30%
50%
30%
21%
20%
6000
90%
20%
10%
50%
10%
4%
3%
10000
90%
20%
10%
50%
10%
3%
2%
25000
90%
10%
5%
50%
5%
2%
1%
45000
90%
10%
5%
50%
5%
2%
1%
Imaging Unit
90%
20%
10%
50%
10%
2%
1%
Maintenance Kit
90%
20%
10%
50%
10%
2%
1%
How to Change Supply Life Messaging Settings
1. Access the printer’s Embedded Web Server (EWS).
2. Click Settings > Print Settings > Supply Notifications.
3. Change the settings as desired.
Adjustable Supplies Alert Options
Notes:
If a user selects a value outside of these acceptable ranges, it will revert back to the default
setting.
If a user has changed the setting and then installs a new supply, the same user setting will
"stick" as long as the setting is still valid for the new supply.
If a user has selected a value that is valid for the supply installed, but then changes to a
different supply that the selection is no longer valid, it will revert back to the default setting. (e.g. user selected Low = 3% for 45K cartridge, and then later installs a 6K cartridge, the Low setting will revert back to 10%)
If the user has not changed the setting from the default value, any new supplies installed will
always use the default values for the supply that is installed.
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Non-Lexmark [supply], see User’s Guide [33.xy]
Detection of Non-Genuine Supplies
When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part, the printer will post this error message:
In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User’s Guide for instructions on how to proceed.
The User’s Guide documents warnings about using non-genuine supplies. If the customer wishes to accept the risks of non-genuine supply they may document this acceptance by pressing the “OK” and “X” keys simultaneously for 15 seconds. In response, the printer will continue and mark a flag in NVRAM that the customer acceptance has occurred. In addition the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine supply.
The following is the message that will appear on the Device Statistics page:
If the customer acceptance flag is marked, YYY.xx errors will include an “n” at the end for the error
number string. (e.g., 202.05N) The customer may decide they do not want to accept the risks associated with using non-genuine
Lexmark supplies or devices. This is done by the customer not pressing the “yes, continue” sequence as described above and the User’s Guide. But instead, the customer is to remove the non-genuine Lexmark supply or device and replace it with a genuine Lexmark supply or device.
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Toner Cartridges
Approximate
Yield
(in pages)
MS710
MS711
MS810
MS811
MS812
Starter Toner Cartridge (SWE)
1
10k
Y Y Y Y Y
Toner Cartridge
6k
Y Y Y Y Y
High Yield Toner Cartridge
25k
Y Y Y Y Y
Extra High Yield Toner Cartridge
45k
N Y N Y Y
1
Ship With Equipment
Toner Cartridges
Approximate
Yield
(in pages)
MX710
MX711
MX810
MX811
MX812
Starter Toner Cartridge (SWE)1
10k
Y N N N N
Starter Toner Cartridge (SWE)1
25k
N Y Y Y Y
Toner Cartridge
6k
Y Y Y Y Y
High Yield Toner Cartridge
25k
Y Y Y Y Y
Extra High Yield Toner Cartridge
45k
N Y Y Y Y
1
Ship With Equipment
Approximate Yield
Ship with Equipment
Aftermarket Version
Available
Imaging Unit
(All MS and MX Models)
100k pages
*Will lock out at 120K
Yes
Yes
Toner Cartridges
MS71x and MS81x
MX71x and MX81x
Imaging Units: MX71x and MX81x
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Item
Page Intervals 1
Customer Installable
ADF Media Pick Roller
120,000
Yes
ADF Separation Roller
120,000
Yes
ADF Feed Belt
120,000
Yes
Torque Limiting Clutch
120,000
Yes
1
Page Intervals depends on many factors including the environment, scanning habits, etc.
Item
Page Intervals 1
Customer Installable
Fuser
200,000
Yes
Transfer Roller
200,000
Yes
Pick Roller Assembly (3 each)
200,000
Yes
Separator Roller Assembly (3 each)
200,000
Yes
1
Page Intervals depends on many factors including the environment printing habits, etc.
Item
Page Intervals 1
Customer Installable
Transfer Roller
300,000
Yes
Pick Roller Assembly (3 each)
300,000
Yes
Separator Roller Assembly (3 each)
300,000
Yes
1
Page Intervals depends on many factors including the environment printing habits, etc.
Maintenance Items
Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x
Fuser Maintenance Kit
As soon as the fuser rated life is reached, the printer will come to a hard stop and will only work once the fuser maintenance kit is replaced. When the kit is replaced, there is no need to reset the maintenance counter like the previous models since the counter is stored in the fuser smart chip.
Roller Kit
In the event that a fuser is replaced before it reaches its rated life due to some sort of failure, a
roller kit maintenance message will display at 300,000 page intervals. The purpose of this is to make sure that the transfer, pick and separator rollers are replaced.
The roller kit counter can be reset through the Configuration Menu under Reset Roller Kit Counter.
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Item
MS71x
MS81x
Fuser Technology
Hot roll
Belt
Print Speed
Up to 55 ppm
Up to 70 ppm
Time to First Print (TTFP)
As fast as 8.0 seconds
As fast as 4.0 seconds
Energy Star Compliant
No
Yes, duplex models
1200 dpi
No
Yes
Envelope Support
No
Yes, through tray or MFP
Narrow Media Speed
TBD
TBD
Wiper Required
Yes, for vinyl
No
Vinyl Labels
Yes
Very limited
Unique Fuser for Letter / A4
No
Yes
Usage Scenarios
Frequent narrow media (<8.3") batch jobs (20 pages or more).
Heavy use of vinyl media.
General usage, pharmacy
media, wristbands, paper
labels, outdoor media,
envelopes.
Fuser Information
Fuser Technology
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Media Size
Fuser Media Size
Behavior
Letter
A4 Fuser
Compress image (default setting)
- Compresses the image by 3% horizontally
Clip Image (optional)
- Clips the image outside of an 8.27” area*
- Configurable in the Configuration Menu
under A4 Fuser Menu
*The A4 fuser cannot fuse the entire right side of any print job that uses media wider than 8.27”
A4
Letter Fuser
Print Engine Slows
Fuser Types
There are many Fuser Types identified by a unique Fuser Type code (see the section in this guide called How to Determine the Correct Fuser Part Number). It is critical that the correct fuser is identified and replaced in the machine. It is important to note that Hot Roll and Belt Fusers ARE NOT interchangeable. If a customer chooses a Hot Roll printer type, they cannot convert it to a Belt Fuser machine and vice versa.
The different fusers are based on the following variables:
Printer Model Voltage (100V, 110-120V, 220-240V)  Media Size (A4 vs. Letter – applies to Belt Fusers only)  Hot Roll or Belt Return Program or Regular
The Belt Fusers come in both A4 and Letter sizes to prevent damage to the fuser. Although either fuser can print on both Letter and A4, running large amounts of the alternate size media can damage the fuser. The printer will recognize if A4 is printed on a Letter fuser (and vice versa) and try to compensate to minimize the risk of damage. The behavior is as follows:
A4 vs. Letter Media and Fuser
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Fuser
Type
Printer Model
Voltage
Media Size
Fuser Tech
License Type1
00
MS81x/MX81x/MX71x
110-120V
Letter
Belt
Return Program
01
MS81x/MX81x/MX71x
220-240V
A4
Belt
Return Program
02
MS81x/MX81x/MX71x
100V
A4
Belt
Return Program
03
MS81x/MX81x/MX71x
110-120V
A4
Belt
Return Program
04
MS81x/MX81x/MX71x
220-240V
Letter
Belt
Return Program
05
MS81x/MX81x/MX71x
110-120V
Letter
Belt
Regular
06
MS81x/MX81x/MX71x
220-240V
A4
Belt
Regular
07
MS81x/MX81x/MX71x
100V
A4
Belt
Regular
08
MS81x/MX81x/MX71x
110-120V
A4
Belt
Regular
09
MS81x/MX81x/MX71x
220-240V
Letter
Belt
Regular
11
MS71x
110-120V
N/A
HR-detack
Return Program
13
MS71x
220-240V
N/A
HR-detack
Return Program
15
MS71x
100V
N/A
HR-detack
Return Program
17
MS71x
110-120V
N/A
HR-detack
Regular
19
MS71x
220-240V
N/A
HR-detack
Regular
21
MS71x
100V
N/A
HR-detack
Regular
1
License Type: If the fuser has a Return license type that means the customer is under licensed agreement to return the fuser
once it is replaced. If the customer does not wish to accept this license agreement, unlicensed Fusers are available by contacting Lexmark.
Note: The MS71x models have a Hot Roll Fuser similar to previous generations of workgroup mono products. Note: The MS81x, MX71x and MX81x models have a Belt Fuser Only.
Below is a list of Hot Roll (HR) and Belt Fuser types. For the most current list of fuser Types and part numbers, always refer to the printer’s Service Manual.
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How to Determine the Correct Fuser Part Number
There are a number of fuser part numbers for this printer series, so it is essential to know how to determine which one to recommend when a replacement is needed.
To determine the correct fuser part number, look for the fuser type (2-digit numeric code) information on the fuser assembly or in the printer’s Device Information page.
How to Check the Fuser Type
Checking the Fuser Type from the Front of the Printer
1. Lift the Front Cover and pull down the Multipurpose Feeder Door.
2. Remove the Toner Cartridge and Imaging Unit.
3. Locate the gap at the EP Frame to see the Fuser Type.
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Checking the Fuser Type from the Rear of The Printer
1. Remove the Upper Rear Door.
2. Pull down the Redrive Assembly.
3. Locate the label between the left and right thumb screws.
4. Capture the Fuser Type.
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Checking the Fuser Type through the Menu Settings Page
1. Print the Menu Settings Pages.
2. Locate the Device Information section in the Menu Settings Pages.
3. Under Device Information, locate Fuser Type.
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Checking the Fuser Type through the Embedded Web Server (EWS)
1. Access the printer’s EWS.
2. Under Reports, click Device Information.
3. Under Device Information, locate the Fuser Type.
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Hardware Ship and Store
The new MS and MX series printers have significant hardware and functionality changes from previous models. Below is an overview of these changes.
Cartridge Shutter/Plunger
The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened. The Cartridge shutter is opened by the Access Cover Plunger when the Access Cover is closed. The printer is shipped from the factory with the Access Cover Plunger in the downward position.
Development recommends removing the cartridge and imaging unit for normal ship and storage needs.
For cases when supplies need to remain in machine, leave the plunger engaged. Testing has shown that shipping or moving these models with all or some of the supplies does not cause any significant leaks. The port and seal designs are very robust.
If the plunger is put into the ‘ship’ position without proper packaging, there is HIGH RISK that a
user may simply turn on the printer and start printing – resulting in a 31.46 or 31.66 replenishing error or potential damage to the cartridge.
The most robust process is to put the plunger into the ‘ship’ state, but you MUST repackage the imaging unit (and cover the input sensor) to ensure that the front door is opened the next time the printer is turned on.
Belt Fuser (MS810, MX710, MX810 Series)
Before shipping or storing, press the sleep button and wait until the control panel turns OFF before powering down. This will allow time for the belt fuser nip mechanism to open. Belt fuser CRUs are shipped with the nip open.
Hot Roll Fuser (MS710 Series)
After the device is turned OFF, lift the upper door, remove the cartridge and imaging unit then slide the fuser saver (‘wedge’) into the fuser nip per the included instructions.
Hot roll fuser CRUs are shipped with rear wedges that open the nip to prevents a flat spot on the fuser
rolls from sitting for a period of time. The wedge needs to be removed before installing.
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Error Code
Range
Description
000 - 099
User-Related Errors
100 - 199
Engine Hardware Failure – Base Printer
200 - 299
Paper Jams – Base Printer / Input Options
300 - 399
Hardware Failure - Input / Output Options
400 - 499
Paper Jams - Output Options
840 - 849
ADF & FB Scanner Failure
900 - 999
Firmware and/or System Electronics Failure
Sub-error
Codes <.xx>
Description
.01
Warm up jam (paper detected at POR)
.02
Sensor tripped too early
.03
Sensor never tripped
.04
Sensor cleared too early
.05
Sensor covered too long
.06
Paper did not reach first sensor after tray
.07
Sensor covered too long
Firmware and Functionality Changes
Error Code Formatting
To provide consistency across different product lines, the error code formatting was improved so technicians can readily identify a category of problem based on the numeric code.
Decoding Paper Jam Sub-error Codes <.xx>
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Function
Configurable In:
Settings
Auto Reboot Mode
Customer Menus (UI)
Sets the printer to restart when an error is encountered.
Reboot when idle – for firmware errors if not printing,
faxing, or scanning. Hardware related errors will still halt and display service error screen.
Reboot always (default) –auto-reboot for firmware errors
even if printing, faxing, or scanning.
Reboot never – always halt and display the service error
screen for firmware errors.
Embedded Web Server
Max Auto Reboots
Customer menus (UI)
Sets the number of automatic restarts the printer can perform per incidence 1-20.
2 is the factory default setting. When the number of max automatic restarts is reached,
the printer displays the applicable error instead of restarting.
Note: A clean power cycle or hibernation will reset the reboot count.
Embedded Web Server Auto Reboot Counter
Embedded Web Server
The number of reboots encountered over the lifetime of the printer. This setting is to be used as diagnostic data. This setting can be reset to zero by MPS or by the Embedded Web Page.
Auto Reboot – Error Recovery
The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include:
91y.xx Engine Firmware Errors  976.xx Network Firmware Errors  900.xx RIP Firmware Errors
Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The engine will inform the Controller Board if an Auto Reboot is allowed for the particular error.
Auto Reboot (Error Recovery) configuration and settings are shown in the following table:
If a printer crashes but does not auto reboot, the traditional error screen displays on the
control panel listing the error information.
When a re-bootable crash occurs, the printer shows the traditional error screen with an
additional message that informs the user the printer will reboot. The Error screen displays while the printer gathers debug information and writes it to flash (about 10 seconds). Once the debug collection has occurs, the printer will reboot.
After rebooting, a message will be present informing the user the printer rebooted. The user
must clear this error in order to continue using the printer. While this message is present, the
printer is off-line and will not accept print jobs. See the images on the following page.
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2.4” Panel
4.3” Panel
10” Panel
LED Panel
Sample Generic Control Panel Messages after Auto Reboot
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Problem Example
Hypothetical Customer Situation
Enable Safe Mode? – Why/Why Not?
23y.xx Jams on Power-up – Duplex sensor broken
Customer has a deadline to complete an important print job before the end of the day – Service cannot be dispatched until tomorrow.
YES. The customer has a critical need to
continue printing. Safe Mode will disable the duplex and allow the customer to continue to print at reduced functionality.
200.xx Jams on Power-up – Tray 1 Input sensor broken
Customer needs to complete a print job to send to a publisher by the end of the day. They only have 5 more pages left to print from the job. Service will not be out until tomorrow.
NO. The customer has a critical need to
continue printing; however, Safe Mode will not disable Tray 1. For this printer, Safe Mode
ignores all Input Options: Tray 2, Tray 3, etc. but Tray 1 functionality remains enabled.
242.xx Jams on Power-up – Tray 2 Input sensor broken
The customer is printing PowerPoint handouts for a meeting next week. They only had a few pages left to print.
NO. The customer does not have a critical
need to continue printing.
Safe Mode
Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device.
Warning! Safe Mode is intended as a short‑term workaround and should only be used when a critical print job must be completed before service can be arranged to repair the printer. In most customer situations, it would NOT be appropriate to enable this mode. See the table below called When Should Safe Mode be Enabled? for examples.
Warning! The printer must be returned to standard operating mode before diagnostics can be run or full‑function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled – a warning message will display on the Control Panel.
When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the print engine as defined for that mode of operation. Certain service failures and other errors are suppressed when the device is in this mode so the device is left in a temporary usable state.
When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing messaging behavior and the print operation will be terminated. The device may also shut down due to certain failures based on existing definitions.
When Should Safe Mode be Enabled?
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Category
POR Sequence
Description
2.4” Control Panel
and Touchscreen
7 + 6 (letters S+M = Safe Mode)
Safe Mode state will not disable on POR without holding
down the special button sequence.
Safe Mode can co-exist with other POR button sequence
modes, such as Config and Diagnostics.
Safe Mode can also be managed through the Config menu
via the Safe Mode menu. If the Safe Mode setting is changed on this menu, the device must be PORed for the new setting to take effect.
2-line Control Panel
STOP + BACK
LED models (and all Control Panels)
NPA command
An NPA command can be issued to enable Safe Mode. If the Safe Mode setting is changed via NPA command, the
device must be PORed for the new setting to take effect.
Category
Messaging
Description
2.4” Control Panel
and Touchscreen
"The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.”
An intervention message will post at each POR once the
device is in Safe Mode.
Priority 1 warning message will be displayed, toggling in
sequence with any other priority 1 warning messages, if any are present.
If the device is POR’ed into Diagnostics, Configuration or
SE menu, it will operate as if Safe Mode is disabled.
A POR into any of these menus does not affect the Safe
Mode setting.
2-Line APA Control Panel
“Safe Mode”…
An intervention message will post at each POR once the
device is in Safe Mode.
A warning with custom message will appear and toggle
with any other warning messages.
Configuration and Management
Safe Mode Messaging
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Safe Mode Engine Features
Engine Behavior
Control Panel Behavior
Simplex only
Will report no duplexer installed
Duplex print option will not be selectable
Ignore duplex sensor
Will report no duplexer installed
Duplex print option will not be selectable
Ignore bin full sensor
Bin full messages will not be reported
Bin full IRs will not occur
Print at narrow media operating point
Print at slow operating point
Ignore all input options
Will report Tray 1 only as installed
Only Tray 1 and MPF will be selectable
Ignore all output options
Will not report any installed finishing options
No finishing options will be selectable
Ignore rear duplex door sensor
Door open messages will not be reported
Door open messages will not occur
Ignore redrive door sensor
Door open messages will not be reported
Door open messages will not occur
Use large interpage gaps
Pages will have large interpage gaps
Disable light speed mode
Slower TTFP
Available on:
POR Sequence
Description
4.3”and above
Touchscreen Code level of EC1
and higher
To go to the Restore Point, do the following:
1. Turn off the printer.
2. Press and hold 7 and 8.
3. Turn on the printer.
4. Release the buttons when the splash screen appears.
Important Information:
Subsequent POR's boot to this
restore point.
If new code is flashed, that new
code becomes the boot point.
Only 1 restore point is kept. If no code updates have occurred
since the machine was built, there is no restore point and the key sequence is ignored.
Only available on eTask machines.
Safe Mode Print Behavior
The behavior of a device in Safe Mode is product-specific. The table below outlines the behavior for this printer series and may not apply to other models of the same code.
Restore Point
Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. All code is restored (RIP, Engine, etc.).
If restore point is used, you can “undo” the restore by holding the POR key sequence again.
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Category
Feature
Function
General
Remote Control Panel for Touch Screen GUIs
Provide remote control of a device.
Haptics for Highend MFP Devices
Haptic technology, or haptics, is a tactile feedback technology which takes advantage of a user's sense of touch by applying forces, vibrations, and/or motions upon the user.
Improved Sound Capabilities
Sounds improved by having more contexts. Different actions now "described" by different sound effects and not just a simple beep.
Display Language Support
All DBCS languages on eTask without font card
Improved text readability on custom home screen (eTask) backgrounds
eTask displays use anti-aliasing at the subpixel level to make the text appear smoother.
Information animations available
Available under "show me" on 2.4 panels; available under "More Information" on eTask displays
JBIG Fax Compression
JBIG is a lossless method for compressing black and white (1-bit) raster image data. JBIG's progressive encoding scheme allows lower resolution version of the image to be sent first, followed by higher resolution images which build on the previously transmitted data (e.g. 75, 150, 300, 450, and 600 DPI).
Soft Jam Flushing
In case of misfeed, printer "flushes" out as many sheets as possible before stopping.
Beacons
Flashing beacon lights and control panel animations draw attention to interventions.
ADF Ultrasonic Multifeed Detection
Uses sound waves to detect if multiple sheets have been pulled.
Size Sensing Trays / Zones
Universal paper length detection
Web Solutions Framework
Enables printer to access cloud based solutions
Other Function Highlights
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Category
Feature
Function
Device Management Improvements
Device Statistics Information
Data elements that are part of MPS Enabler Printer Statistics are to be represented via SNMP protocol.
Environmental Data
Devices store information related to duplex, n-up, low power, etc
Installed Features (including eSF Apps)
A comprehensive group within the Enterprise MIB that represents all installed options and features (including scanner if MFP). Included in this list should be any card readers, DLE hardware, options, trays and outputs, duplex, ram, flash, hard drives, cards, USB ports, parallel ports, etc. and reported back via SNMP for inventory and configuration reporting/support.
User Level Job Log
Tracks all jobs that are sent to machine or initiated at the machine. Provides the who, what, when, and on what kind of media, mono or color.
Customizable Billing Reports
Job logs can be downloaded for customizable billing reports. Job Logs can be retrieved through a variety of open architecture methods.
ADF Scan Length Enhancement
Scan length through the ADF is increased to 25" linear.
Virtual Configuration Center
Ability to customize devices at the reseller or customer.
Services Break / Fix
Error Code Improvements
Consistent messaging between products for different error codes and issues. Non model specific error codes for easier lookup and management.
Sustainability
Additional Sustainability Statistics
Job logs Utilize firmware tracking information for page count, cartridge usage type and count, duplex and n-up to track "green" print behavior
Enhanced Power Management
Front Panel Sleep Button
Front panel sleep button to place device in a lower power sleep mode.
Enters Sleep by
- Inactivity Timeout
- Sleep Button Press Exits Sleep by
- Receive a Job
- Cover Open/Close/Tray Insert
- Front USB insert
- Touch screen or button press
Persistent Error Codes
Error Code Improvements
If the printer posts an error, the user must do something to clear it or it will not continue.
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Event Log Summary
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Part
Complexity
Control Panel
Controller Board
Laser Printhead
Media Aligner Roller
ZIF and LIF Connectors
NVRAM Components
ADF Skew Adjustment
Complex Parts and Procedures
Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity:
High degree of technical difficulty in removing/replacing the part.
Complex/lengthy instructions.
Special procedures required before, during or after part installation.
Increased likelihood of servicer error resulting in additional problems, malfunction of the
machine or damage.
The instructions for removal, installation and/or special adjustments can be found in the X548 Service Manual. Follow the instructions carefully to avoid additional errors, malfunction or breakage.
For your awareness, the most complex parts include the ones listed below. When removing, replacing or reinstalling these parts, follow the instructions carefully!
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Control Panel
The Control Panel houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide.
Controller Board
The Controller Board houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide.
In addition, the Controller Board contains the default and custom eSF applications and settings. These are NOT contained in the NVRAM or on a hard drive. A Controller Board failure could result in loss of these applications and their settings if they are not backed up. When a new Controller Board is installed, the Lexmark default eSF applications and settings are loaded.
The best practice is for an administrator to have their eSF applications and settings backed up prior to
encountering a problem. In case this hasn’t been done, an attempt to back up the data should be
performed before replacing the Controller Board.
To back up the eSF applications and settings, do the following:
1. Turn off the printer.
2. Press and hold 3, 4 and 6 to boot into Invalid Engine Code mode..
3. Turn on the printer.
4. Release the buttons when the splash screen appears.
5. Access the printer's Web Page from a web browser.
6. Click on Settings:
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7. Click on Solutions (don’t click Import/Export – the explanation is at the end)
8. Click on Embedded Solutions
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9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in this example):
10. Click on Export to create a file of that application’s settings
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STOP
11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to backup the eSF apps. Make the customer aware of this.
12. Don’t Use the “Global” Import/Export method to back up the eSF applications and settings. There is a size limit of 128kb on the export file.
13. Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file.
14. Once the new Controller Board is installed, follow the same steps as above, however, you will
Import (instead of export) the <filename>.UCF file for each application.
Laser Printhead
Whenever the Printhead is replaced, you need to do a mechanical registration adjustment. This adjustment is performed from Diagnostics menu under Registration and requires a physical adjustment of the Printhead based on the Quick Test pages that prints. See the Service Manual for complete information.
Media Aligner Roller
When the Media Aligner Roller is replaced in the printer, the Media aligner roller adjustment should be performed. ALWAYS print a copy of the Quick Test Page before making any adjustments to the media aligner roller reference adjustment screw. When replacing the media aligner roller, it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one. See the Service Manual for complete information.
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Zero Insertion Force (ZIF) Connectors
Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable.
Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always
face away from the actuator.
Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts. Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage
the cable.
Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage
the cable. These are the types of ZIF connectors used in these printers:
Horizontal top contact connector  Horizontal bottom contact connector  Vertical mount contact connector  Horizontal sliding connector
Horizontal Top Contact Connector
The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. Insert the cable horizontally into the connector.
Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from the center of the actuator.
How to Remove a Cable from the Horizontal Top Contact Connector
1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked position.
2. Slide the cable out of the connector.
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How to Insert a Cable into the Horizontal Top Contact Connector
1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked.
2. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur.
3. Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
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