Lexmark MS410 Service Manual
Lexmark MS410 Series
Machine Type 4514-420, -430
Service Manual
• Start diagnostics
• Maintenance
• Safety and notices
• Trademarks
• Index
October 17, 2012 www.lexmark.com
P/N 12G2879
4514-420, -430
Product information
Product name:
Lexmark MS410 Series
Machine type:
4514
Model(s):
420, 430
Edition notice
October 17, 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL,
INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any
time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other
countries.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2012 Lexmark International, Inc.
All rights reserved.
P/N 12G2879
4514-420, -430
Table of contents
Product information.....................................................................................2
Edition notice...............................................................................................2
Notices and safety information..................................................................11
Laser notices............................................................................................................................................11
Safety.......................................................................................................................................................14
Preface.......................................................................................................19
Service manual conventions....................................................................................................................19
General information...................................................................................21
Media guidelines.....................................................................................................................................21
Paper guidelines ...............................................................................................................................................21
Using recycled paper and other office papers ..................................................................................................23
Using specialty media ....................................................................................................................................... 24
Supported paper sizes, types, and weights ...................................................................................................... 26
Data security notice.................................................................................................................................28
Tools required for service........................................................................................................................28
Diagnostic information...............................................................................31
Troubleshooting overview.......................................................................................................................31
Performing the initial troubleshooting check ................................................................................................... 31
Power‑on Reset (POR) sequence ...................................................................................................................... 31
Understanding the printer messages......................................................................................................32
Cartridge, imaging unit mismatch [41.xy].........................................................................................................32
Change [paper source] to [custom type name]. Load [orientation]. ................................................................32
Change [paper source] to [custom string]. Load [orientation]. ........................................................................32
Change [paper source] to [paper size]. Load [orientation]. .............................................................................. 32
Change [paper source] to [paper type] [paper size]. Load [orientation]. .........................................................33
Close front door ................................................................................................................................................ 33
Complex page may misprint [39] ...................................................................................................................... 33
Defective flash memory [51] ............................................................................................................................33
Insert tray [x] .................................................................................................................................................... 33
Load [paper source] with [custom type name] [orientation] ...........................................................................33
Load [paper source] with [custom string] [orientation] ................................................................................... 34
Load [paper source] with [paper size] [orientation] .........................................................................................34
Load [paper source] with [paper type] [paper size] [orientation] ....................................................................34
Load MP feeder with [custom type name] [orientation] ..................................................................................34
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Load MP feeder with [custom string] [orientation] .......................................................................................... 35
Load MP feeder with [paper size] [orientation] ...............................................................................................35
Load MP feeder with [paper type] [paper size] [orientation]...........................................................................35
Non‑Lexmark [supply type], see User’s Guide [33.xy] ......................................................................................35
Printer restart. Check last job. .......................................................................................................................... 36
Bin full. Remove paper...................................................................................................................................... 36
Parallel port disabled [56].................................................................................................................................36
Rear USB port disabled [56] ..............................................................................................................................36
Too many trays. Remove some. [58] ................................................................................................................36
Flash memory unformatted [53] ...................................................................................................................... 37
Fixing print quality issues........................................................................................................................37
Initial print quality check .................................................................................................................................. 37
Print quality checks........................................................................................................................................... 37
Paper jams...............................................................................................................................................46
Avoiding jams.................................................................................................................................................... 46
Understanding jam messages and locations.....................................................................................................47
200 paper jams ................................................................................................................................................. 49
201 paper jams ................................................................................................................................................. 56
202 paper jams ................................................................................................................................................. 57
230 paper jams ................................................................................................................................................. 60
240 paper jams ................................................................................................................................................. 63
250 paper jams ................................................................................................................................................. 72
User attendance messages (0-99.99)......................................................................................................74
User attendance messages (0‑99.99) ............................................................................................................... 74
Toner cartridge smart chip contact service check ............................................................................................ 77
Imaging unit smart chip contact service check ................................................................................................. 77
Media size mismatch service check .................................................................................................................. 77
Printer/cartridge mismatch service check ........................................................................................................ 78
Insufficient memory service check ................................................................................................................... 79
Printer hardware errors..........................................................................................................................80
1xx error messages ........................................................................................................................................... 80
111.xx LSU service check ..................................................................................................................................83
Fuser service check ........................................................................................................................................... 83
LVPS service check ............................................................................................................................................ 84
Toner density sensor service check .................................................................................................................. 84
CTLS service check ............................................................................................................................................ 85
Main drive gearbox service check..................................................................................................................... 85
Cartridge gearbox service check .......................................................................................................................86
9xx error messages ........................................................................................................................................... 86
System software error service check ................................................................................................................89
NVRAM mismatch failure service check ...........................................................................................................94
Input option errors..................................................................................................................................95
3xx error messages ........................................................................................................................................... 95
Option tray pick/lift motor service check ......................................................................................................... 96
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Option tray separator/passthrough motor service check ................................................................................97
Option tray ACM motor service check.............................................................................................................. 98
Option tray controller card service check ......................................................................................................... 98
Symptoms................................................................................................................................................99
Base printer symptoms ..................................................................................................................................... 99
Cooling fan service check..................................................................................................................................99
Dead machine service check ...........................................................................................................................100
Controller board service check ....................................................................................................................... 100
Control panel button service check ................................................................................................................101
Control panel service check ............................................................................................................................102
Toner starvation service check ....................................................................................................................... 102
USB print service check................................................................................................................................... 103
Network service check .................................................................................................................................... 104
Service menus..........................................................................................107
Understanding the control panel and menus.......................................................................................107
Using the printer control panel....................................................................................................................... 107
Understanding the colors of the indicator and Sleep button lights................................................................ 108
Menus list ..................................................................................................................... .................................. 109
Diagnostics menu..................................................................................................................................109
Entering the Diagnostics menu....................................................................................................................... 109
Registration..................................................................................................................................................... 109
Print Tests .......................................................................................................................................................110
Print Quality Pages..........................................................................................................................................110
Hardware Tests ...............................................................................................................................................111
Duplex Tests.................................................................................................................................................... 112
Input Tray Tests .............................................................................................................................................. 114
Output Bin Tests ............................................................................................................................................. 115
Base Sensor Test ............................................................................................................................................. 116
Device Tests .................................................................................................................................................... 116
Printer Setup...................................................................................................................................................117
EP Setup .......................................................................................................................................................... 118
Reports ........................................................................................................................................................... 120
Event Log ........................................................................................................................................................ 120
EXIT DIAGNOSTICS .......................................................................................................................................... 121
Configuration menu..............................................................................................................................121
Entering the Configuration menu ................................................................................................................... 121
Prt Quality Pgs ................................................................................................................................................ 121
Reports ........................................................................................................................................................... 122
Panel Menus ...................................................................................................................................................122
Demo Mode .................................................................................................................................................... 122
Factory Defaults .............................................................................................................................................. 123
Energy Conserve ............................................................................................................................................. 123
Wipe All Settings ............................................................................................................................................. 123
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Font Density................................................................................................................... .................................123
Font Sharpening.............................................................................................................................................. 123
Reduced Curl................................................................................................................................................... 124
A5 Loading ...................................................................................................................................................... 124
USB Speed....................................................................................................................................................... 124
USB PnP .......................................................................................................................................................... 124
Exit Config Menu.............................................................................................................................................124
Entering Invalid engine mode................................................................................................................125
Entering Recovery mode.......................................................................................................................125
Service engineer menu..........................................................................................................................125
Accessing the service engineer (SE) menu......................................................................................................125
Service engineer (SE) menu ............................................................................................................................ 125
Repair information...................................................................................127
Removal precautions.............................................................................................................................127
Data security notice ........................................................................................................................................127
Handling ESD‑sensitive parts .......................................................................................................................... 127
RIP board/operator panel replacement.......................................................................................................... 128
Ribbon cable connectors ................................................................................................................................ 129
Zero Insertion Force (ZIF) connectors ........................................................................................................ 129
Horizontal top contact connector .............................................................................................................. 130
Horizontal bottom contact connector........................................................................................................ 133
Vertical mount contact connector .............................................................................................................136
Horizontal sliding contact connector ......................................................................................................... 139
Low Insertion Force (LIF) connector...........................................................................................................142
Printhead assembly adjustments.................................................................................................................... 143
Removal procedures.............................................................................................................................146
Left side removals.................................................................................................................................146
Left cover removal ..........................................................................................................................................146
Main drive gearbox removal..................................................................................................... ...................... 147
MPF solenoid removal ........................................................................................................... ......................... 149
MPF gearbox removal ............................................................................................................ ......................... 151
Reverse solenoid removal............................................................................................................................... 154
ACM clutch removal........................................................................................................................................ 155
Cartridge gearbox removal .............................................................................................................................160
Duplex gear assembly removal....................................................................................................................... 160
Right side removals...............................................................................................................................162
Right cover removal ........................................................................................................................................ 162
Cooling fan duct removal ................................................................................................................................ 163
Cooling fan removal ........................................................................................................................................ 163
Controller board removal ...............................................................................................................................164
Toner cartridge smart chip contact removal .................................................................................................. 165
Front removals......................................................................................................................................167
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Left front mount removal ............................................................................................................................... 167
Right front mount removal .............................................................................................................................168
Transfer roll removal ...................................................................................................................................... 170
Cartridge plunger removal ..............................................................................................................................171
Bezel removal ................................................................................................................................................. 174
Nameplate removal ........................................................................................................................................ 175
Control panel assembly removal ....................................................................................................................175
UICC removal .................................................................................................................................................. 177
MPF assembly removal ................................................................................................................................... 178
MPF pick roller cover removal ........................................................................................................................ 181
MPF pick roller removal .................................................................................................................................. 181
Bail removal .................................................................................................................................................... 182
Jam access cover removal............................................................................................................................... 182
Front door removal......................................................................................................................................... 183
Front access cover removal ............................................................................................................................ 186
Front door sensor removal .............................................................................................................................186
Front input guide removal .............................................................................................................................. 187
Separator pad removal ...................................................................................................................................189
Bottom removals...................................................................................................................................191
Power supply removal ....................................................................................................................................191
Power supply shield removal.......................................................................................................................... 192
Duplex removal............................................................................................................................................... 193
Duplex sensor and input sensor removal .......................................................................................................194
Toner density sensor removal ........................................................................................................................ 196
Trailing edge sensor removal.......................................................................................................................... 197
ACM assembly removal .................................................................................................................................. 202
Rear side removals................................................................................................................................207
Dust cover removal......................................................................................................................................... 207
Rear door and cover removal ......................................................................................................................... 207
Narrow media/bin full sensor removal........................................................................................................... 208
Redrive assembly removal ..............................................................................................................................210
Fuser removal ................................................................................................................................................. 211
Top side removals.................................................................................................................................212
Top cover removal .......................................................................................................................................... 212
Laser scanning unit (LSU) removal ..................................................................................................................213
250/550-sheet option tray removals....................................................................................................214
Pick roller removal .......................................................................................................................................... 214
Separator roll assembly removal ....................................................................................................................215
ACM assembly removal .................................................................................................................................. 217
Component locations...............................................................................221
Exterior locations..................................................................................................................................221
Front view ....................................................................................................................................................... 221
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Rear view ........................................................................................................................................................ 222
Maintenance............................................................................................223
Inspection guide....................................................................................................................................223
Lubrication specification.......................................................................................................................223
Cleaning the printer..............................................................................................................................224
Parts catalog............................................................................................226
Legend...................................................................................................................................................226
Assembly 1: Covers................................................................................................................................227
Assembly 2: Electronics 1......................................................................................................................229
Assembly 3: Electronics 2......................................................................................................................231
Assembly 4: Frame................................................................................................................................233
Assembly 5: Option trays......................................................................................................................235
Assembly 6: Power cords......................................................................................................................237
Appendix A: Printer specifications............................................................239
Product power consumption.................................................................................................................239
Electrical specifications.........................................................................................................................239
Operating clearances.............................................................................................................................240
Acoustics...............................................................................................................................................240
Operating environment.........................................................................................................................241
Appendix B: Options and features............................................................243
Available internal options.....................................................................................................................243
Media handling options.........................................................................................................................243
Appendix C: Theory of operation..............................................................245
POR sequence.......................................................................................................................................245
Printer control.......................................................................................................................................245
Paper path information.........................................................................................................................245
Input tray ........................................................................................................................................................ 245
Multipurpose feeder (MPF) ............................................................................................................................ 245
Simplex printing .............................................................................................................................................. 246
Duplex printing ............................................................................................................................................... 247
Media handling components.................................................................................................................247
Main drive gearbox......................................................................................................................................... 247
Autocompensator mechanism (ACM) ............................................................................................................ 247
Key components....................................................................................................................................248
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Sensors............................................................................................................................................................ 248
Other key components ................................................................................................................................... 249
Electrophotographic process (EP process)............................................................................................251
Appendix D: Acronyms.............................................................................255
Acronyms...............................................................................................................................................255
Index........................................................................................................257
Part number index...................................................................................263
Part name index.......................................................................................267
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Notices and safety information
Laser notices
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I
(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is
nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system
and printer are designed so there is never any human access to laser radiation above a Class I level during normal
operation, user maintenance, or prescribed service condition.
Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J für
Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den IEC 60825-1Anforderungen entspricht.
Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser der
Klasse IIIb (3b), und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis 675
Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen,
bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner
Laserstrahlung ausgesetzt sind, die die Werte für Klasse I überschreitet.
Avis relatif à l'utilisation du laser
L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits laser (DHHS
21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux exigences des normes
IEC 60825-1 relatives aux produits laser de classe I.
Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de classe IIIb
(3b), laser arséniure de gallium 7 milliwatts opérant sur une longueur d'onde de l'ordre de 655 à 675 nanomètres. Le
système laser ainsi que l'imprimante ont été conçus de manière à ce que personne ne soit exposé à des rayonnements
laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la
maintenance.
Avvertenze sui prodotti laser
La stampante è certificata negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I, Sottocapitolo
J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe I conforme ai requisiti
IEC 60825-1.
I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b), che è
nominalmente un laser ad arseniuro di gallio a 7 milliwatt funzionante a una lunghezza d'onda di 655-675 nanometri.
Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni laser superiori al
livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o assistenza.
Notices and safety information
11
4514-420, -430
Aviso de láser
Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo
J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo
con los requisitos de IEC 60825-1.
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase IIIb (3b) que
nominalmente es un láser de arseniuro de galio de 7 milivatios que funciona en una longitud de onda de 655-675
nanómetros. El sistema láser y la impresora se han diseñado para que ningún individuo acceda nunca a las radiaciones
láser por encima del nivel de Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio
técnico prescritas.
Aviso sobre laser
A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo I,
subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser de Classe
I em conformidade com os requisitos da IEC 60825-1.
Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser de Classe
IIIb (3b) que é um laser de arsenieto de gálio de 7 miliwatts operando no comprimento de onda de 655-675 nanômetros.
O sistema do laser e a impressora foram projetados para que jamais haja acesso humano à radiação do laser acima do
nível da Classe I durante a operação normal ou a manutenção pelo usuário ou sob as condições de manutenção
prescritas.
Laserinformatie
Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR,
hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een laserproduct
van klasse I dat voldoet aan de vereisten van IEC 60825-1.
Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van klasse IIIb
(3b), een galliumarsenide laser met een nominaal vermogen van 7 milliwatt en een golflengtebereik van 655-675
nanometer. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan aan laserstraling
die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik, onderhoudswerkzaamheden
door de gebruiker of voorgeschreven servicewerkzaamheden.
Lasererklæring
Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse I-laserprodukter
(1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.
Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der nominelt
er en 7 milliwatt galliumarsenid-laser, som fungerer i bølgelængdeområdet 655-675 nanometer. Lasersystemet og
printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider Klasse I-niveauet under
normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.
Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Notices and safety information
12
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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7
mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat
rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai
huollon aikana.
Lasermeddelande
Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass I (1) och
i andra länder är den certifierad som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.
Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 7 mW
galliumarseniklaser som arbetar inom en våglängd på 655–675 nm. Lasersystemet och skrivaren är utformade så att
människor aldrig utsätts för laserstrålning över klass I-nivå under normala förhållanden vid användning, underhåll eller
service.
Lasermerknad
Skriveren er sertifisert i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for laserprodukter av
klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med kravene i IEC 60825-1.
Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb (3b) som
nominelt er en 7 milliwatt galliumarsenid-laser, og som opererer i bølgelengder på 655-675 nanometer. Lasersystemet
og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift,
vedlikehold eller foreskrevet service.
Avís sobre el làser
Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del Departament
de Salut i Serveis Humans per a productes làser de classe I (1) i a la resta de països està certificada com a producte làser
de classe I d'acord amb els requisits de la norma IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe IIIb (3b)
que nominalment es un arsenur de galió de 7 mil·liwatts que funciona a una longitud d'ona de 655-675 nanòmetres.
El sistema làser y la impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació làser superior al
nivell de classe I durant un funcionament normal, el manteniment per part de l'usuari o les condicions de servei
prescrites.
レーザーに関する通知
本機は、米国においてクラス I（1）レーザー製品に対する DHHS 21 CFR、Chapter I、Subchapter J の要件に準
拠し、その他の国では IEC 60825-1 の要件に準拠するクラス I レーザー製品として認可されています。
クラス I レーザー製品は、危険性がないとみなされています。 本機には、クラス IIIb（3b）レーザーが内蔵
されています。これは、655 ～ 675 ナノメートルの波長で動作する定格 7 ミリワットのガリウムヒ素レーザ
ーです。 レーザーシステムとプリンタは、通常の操作、ユーザーによるメンテナンス、または所定のサー
ビス条件の下で、ユーザーがクラス I レベルを超えるレーザー放射に絶対にさらされないように設計されて
います。
레이저 관련 공지
이 프린터는 미국에서 DHHS 21 CFR, Chapter I, Subchapter J 의 요구 사항을 준수하는 클래스 I(1) 레이저 제품으
로 승인되었으며 이외 지역에서 IEC 60825-1 의 요구 사항을 준수하는 클래스 I 레이저 제품으로 승인되었습니다.
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Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동
하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템
과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상
의 레이저 방사가 노출되지 않도록 설계되었습니다.
激光注意事项
本打印机在美国认证合乎 DHHS 21 CFR Chapter I，Subchapter J 对分类 I（1）激光产品的标准，而在其他地区则
被认证是合乎 IEC 60825-1 的分类 I 激光产品。
一般认为分类 I 激光产品不具有危险性。本打印机内部含有分类 IIIb（3b）的激光，在操作过程中会产生额定
7 毫瓦的砷化镓激光，其波长范围在 655-675nm 之间。本激光系统及打印机的设计，在一般操作、使用者维护
或规定内的维修情况下，不会使人体接触分类 I 以上等级的辐射。
雷射聲明
本印表機係經過美國核可，符合 DHHS 21 CFR，Chapter I，Subchapter J 規定的 I (1) 級雷射產品激光注意事项；
在美國以外的地區，為符合 IEC 60825-1 規定的 I 級雷射產品。
根據 I 級雷射產品的規定，這類產品不會對人體造成傷害。本機所採用之 IIIb (3b) 級雷射只會產生 7 百萬分之
一瓦特 (milliwatt)、波長 655 至 675 億分之一米 (nanometer) 的鎵砷放射線 (gallium arsenide laser)。使用者只要
以正確的方法操作及維護保養，並依照先前所述之維修方式進行修護，此印表機與其雷射系統絕不會產生 I 級
以上的放射線，而對人體造成傷害。
Safety
Safety information
• The safety of this product is based on testing and approvals of the original design and specific components. The
manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person and is
not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product.
Professional service personnel should understand this and take necessary precautions.
CAUTION—POTENTIAL INJURY
The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium
battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used
lithium batteries according to the manufacturer's instructions and local regulations.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des
composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de
pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance
qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien
qualifié devra prendre toutes les précautions nécessaires.
Notices and safety information
14
4514-420, -430
AVERTISSEMENT—RISQUE DE BLESSURE
La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une
batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une
batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les
réglementations locales.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il
produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza
autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla
persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
ATTENZIONE — PERICOLO DI LESIONI
La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata della
batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie al litio.
Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter
Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung
für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
VORSICHT - VERLETZUNGSGEFAHR
Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie nicht
ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder
aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter
Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos.
El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de
mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina.
El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES
La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye
incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las
baterías de litio según las instrucciones del fabricante y las normativas locales.
Notices and safety information
15
4514-420, -430
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O
fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os
profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
ATENÇÃO — RISCO DE FERIMENTO
A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria de lítio
for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio. Descarte as
baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos locais.
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics.
El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest
producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
ATENCIÓ
La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill d’explosió si
no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o incinereu una bateria de
liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions del fabricant i les regulacions
locals.
안전 사항
• 본 제품은 원래 설계및특정 구성에 대한 테스트 결과로 안정 성이 입증된 것입니다. 따라서 무허가 교체부품
을 사용하는 경 우 에는 제조업체에서 안전에 대한 책임을 지지 않습니다.
• 본 제품에 관한 유지 보수 설명 서는 전문 서비스 기술자 용으로 작성된 것이므로, 비 전문가는 사용할 수 없
습니다.
• 본 제품을 해체하거나 정비할 경우, 전 기전 인 충 경 을 받거나 상 처를 입을 위험이 커집니다. 전문 서비스
기술자는 이 사실을 숙지하고, 필요한 예방조치를 취하도록 하십시오.
주의—부상 위험
이 제품에 들어 있는 리튬 배터리는 교체할 수 없습니다. 리튬 배터리를 잘못 교체하면 폭발할 위험
이 있습니다. 리튬 배터리를 재충전하거나, 분해하거나, 태우지 마십시오. 제조업체의 지침과 지역
규정에 따라 다 쓴 리튬 배터리를 폐기하십시오.
安全信息
• 本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商
不对安全性负责。
• 本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。
• 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采
取必要的预防措施。
Notices and safety information
16
4514-420, -430
当心一可能的伤害
本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再 充电、拆解或
焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理
：
。
Notices and safety information
17
4514-420, -430
18
4514-420, -430
Preface
This manual contains maintenance procedures for service personnel.
It is divided into the following chapters:
• General information contains a general description of the printer. Special tools and test equipment are discussed.
• Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include
error code tables, symptom tables, and service checks.
• Service menus contains descriptions of the printer interface, the user and service menus.
• Repair information provides instructions for making printer adjustments and removing and installing FRUs.
• Component locations uses illustrations to identify the basic printer parts.
• Maintenance contains the lubrication specifications and recommendations to prevent problems.
• Parts catalog contains illustrations and part numbers for individual FRUs.
• Appendix A contains detailed specifications about the product.
• Appendix B contains the available options and other features of the product.
• Appendix C contains the theory of operation.
• Appendix D contains the list of acronyms in the manual and their meanings.
Service manual conventions
Note: A note provides additional information.
Warning—Potential Damage: A warning identifies something that might damage the product hardware or software.
This service manual uses several different types of caution statements:
CAUTION—POTENTIAL INJURY: A caution identifies something that might cause the service technician harm.
CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you start working, or use caution if the product
must receive power to perform the task.
CAUTION—HOT SURFACE: This type of caution indicates a hot surface.
Preface
19
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20
4514-420, -430
General information
The LexmarkTM MS410d and MS410dn are single‑function monochrome laser printers designed for small and mid‑sized
workgroups. All information in this service manual pertains to all models unless explicitly noted.
The printers are available in the following models:
Model Configurations Machine type / model
MS410d Duplex printer 4514‑420
MS410dn Duplex printer, network capable 4514‑430
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error
code charts, symptom index, and service checks to determine the symptom and then repair the failure. After you
complete the repair, perform tests as needed to verify the repair.
To begin diagnosing a problem, go to “Diagnostic information” on page 31. See “Repair information” on page 127
for information about removing and reinstalling parts. See “Parts catalog” on page 226 to help identify parts.
Media guidelines
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the
paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating
new paper stock.
Weight
The standard printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The
optional trays can automatically feed paper weights up to 120‑g/m
feeder can automatically feed paper weights up to 163‑g/m
60 g/m
bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), it is recommended to use 90 g/m
(24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m
2
(16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb)
2
2
(16–24‑lb) bond paper.
2
(32‑lb) bond grain long paper. The multipurpose
(43‑lb) bond grain long paper. Paper lighter than
2
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.
General information
21
4514-420, -430
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;
smoothness between 150–250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24–48
hours before printing. Extend the time to several days if the storage or transportation environment is very different
from the printer environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
2
For 60–90‑g/m
(16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless
copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater or lesser than +/‑2.5 mm
(+/‑0.10 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
• Multiple‑part forms or documents
2
(16 lb)
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
General information
22
4514-420, -430
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60 to 90 g/m
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand
temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by
the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not.
When in doubt, contact the paper supplier.
2
(16 to 24 lb) weight paper.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or
releasing hazardous emissions.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.
Using recycled paper and other office papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for
use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating
that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no blanket statement
can be made that all recycled paper will feed well.
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper
from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no
reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply
to recycled paper.
• Low moisture content (4–5%)
General information
23
4514-420, -430
• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)
Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much
rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very
well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.
• Suitable sheet-to-sheet coefficient of friction (0.4–0.6)
• Sufficient bending resistance in the direction of feed
2
Recycled paper, paper of lower weight (<60 g/m
that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for
reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper
supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause
paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing
conditions).
[16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly impact print quality. Print samples on the card stock being considered for use before
buying large quantities.
When printing on card stock:
• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or
other paper handling problems.
• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C
(464°F) without releasing hazardous emissions.
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.
• Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the
envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or
releasing hazardous emissions.
• For best performance, use envelopes made from 90‑g/m
must not exceed 70‑g/m
2
(20‑lb bond) weight.
• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
2
(24‑lb bond) paper or 25% cotton. All‑cotton envelopes
General information
24
4514-420, -430
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at
http://support.lexmark.com.
When printing on labels:
• Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
– Label adhesives , face sheet (printable stock) , and topcoats can withstand up to 172‑kPa (25‑psi) pressure without
delaminating, oozing around the edges, or releasing hazardous fumes.
• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.
• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.
• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be
at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.
• If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and driver edge,
and then use a non‑oozing adhesive.
• Portrait orientation is recommended, especially when printing bar codes.
Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures
up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu,
then transparencies can be printed at a temperature up to 195°C (383°F).
• Avoid getting fingerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
General information
25
4514-420, -430
Supported paper sizes, types, and weights
Supported paper sizes
Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the
Card Stock & Label Guide.
Paper size Standard tray Optional 250‑ or
550‑sheet tray
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
148 x 210 mm (5.8 x 8.3 in.)
A6
105 x 148 mm (4.1 x 5.8 in.)
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
1
X X
Multipurpose feeder Duplex mode
X
X
X
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
Universal
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2
Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
on ly in the o ptio nal 250- or 55 0-s heet tray if th e pap er si ze i s at l east 148 x 210 m m (5. 8 x 8. 3 in. ). U nive rsal is on ly s uppo rted
in duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal
size is only supported in the multipurpose feeder.
2
XX X
XX
X
X
General information
26
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Paper size Standard tray Optional 250‑ or
Multipurpose feeder Duplex mode
550‑sheet tray
10 Envelope
XX
X
105 x 241 mm (4.1 x 9.5 in.)
DL Envelope
XX
X
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
XX
X
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
XX
X
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
XX
X
229 x 356 mm (9 x 14 in.)
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2
Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
on ly in the o ptio nal 250- or 55 0-s heet tray if th e pap er si ze i s at l east 148 x 210 m m (5. 8 x 8. 3 in. ). U nive rsal is on ly s uppo rted
in duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal
size is only supported in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–32‑lb)
paper weights. The multipurpose feeder supports 60–163‑g/m
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Plain paper
Card stock X X
Transparencies
Recycled
Glossy paper X X X
Paper labels
1
Vinyl labels X X X
2
Bond
Envelope X X
2
(16–43‑lb) paper weights.
X
X
Rough envelope X
Letterhead
X
General information
27
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Preprinted
Colored Paper
Light Paper
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Heavy Paper
Rough/Cotton X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer
pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
2
Data security notice
This printer contains various types of memory that are capable of storing device and network settings, information
from embedded solutions, and user data. The types of memory, along with the types of data stored by each, are
described below.
• Volatile memory—This device utilizes standard Random Access Memory (RAM) to temporarily buffer user data
during simple print and copy jobs.
• Non-volatile memory—This device may utilize two forms of non-volatile memory: EEPROM and NAND (flash
memory). Both types are used to store the operating system, device settings, network information, scanner and
bookmark settings, and embedded solutions.
• Hard disk memory—Some devices have a hard disk drive installed. The printer hard disk is designed for device-
specific functionality and cannot be used for long term storage for data that is not print-related. The hard disk does
not provide the capability for users to extract information, create folders, create disk or network file shares, or
transfer FTP information directly from a client device. The hard disk can retain buffered user data from complex
print jobs, as well as form data and font data.
To erase volatile memory, turn off the printer.
To erase non-volatile memory, see the menu item under “Configuration menu” on page 121 pertaining to this.
To erase the printer hard disk, see the menu item under “Configuration menu” on page 121 pertaining to this.
The printer control panel and RIP/controller board contain NVRAM. After removing the old part, it must be returned
to your next level of support.
Tools required for service
Flat-blade screwdrivers, various sizes
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
Needle‑nose pliers
Diagonal side cutters
Spring hook
General information
28
Feeler gauges
Analog or digital multimeter
Flashlight (optional)
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General information
29
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