MX320 Series
User's Guide
December 2016 www.lexmark.com
Machine type(s):
7017
Model(s):
236
Contents 2
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements.............................................................................................................................................5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Attaching cables..................................................................................................................................................11
Using the control panel.....................................................................................................................................13
Understanding the status of the power button and indicator light.......................................................13
Menu map.............................................................................................................................................................14
Printing a menu settings page........................................................................................................................16
Loading paper and specialty media..........................................................17
Setting the size and type of the specialty media.......................................................................................17
Configuring Universal paper settings............................................................................................................17
Loading trays....................................................................................................................................................... 17
Loading the multipurpose feeder.................................................................................................................. 19
Linking trays........................................................................................................................................................20
Printing......................................................................................................... 21
Printing from a computer..................................................................................................................................21
Printing from a mobile device.........................................................................................................................21
Printing a font sample list................................................................................................................................22
Printing a directory list..................................................................................................................................... 22
Copying........................................................................................................23
Making copies.................................................................................................................................................... 23
Copying photos..................................................................................................................................................23
Copying on letterhead.....................................................................................................................................23
Copying on both sides of the paper (two‑sided)...................................................................................... 23
Reducing or enlarging copies........................................................................................................................24
Collating copies................................................................................................................................................. 24
Placing separator sheets between copies................................................................................................. 24
Contents 3
Copying multiple pages onto a single sheet............................................................................................. 24
Creating a copy shortcut.................................................................................................................................25
E-mailing...................................................................................................... 26
Setting up the e‑mail function........................................................................................................................26
Configuring e‑mail settings.............................................................................................................................26
Sending an e-mail............................................................................................................................................. 26
Creating an e-mail shortcut.............................................................................................................................27
Faxing...........................................................................................................28
Setting up the printer to fax............................................................................................................................28
Sending a fax......................................................................................................................................................39
Scheduling a fax................................................................................................................................................ 39
Creating a fax destination shortcut...............................................................................................................39
Changing the fax resolution........................................................................................................................... 40
Adjusting the fax darkness............................................................................................................................. 40
Viewing a fax log...............................................................................................................................................40
Blocking junk faxes...........................................................................................................................................40
Holding a fax........................................................................................................................................................41
Forwarding a fax................................................................................................................................................. 41
Scanning...................................................................................................... 42
Scanning to an FTP server..............................................................................................................................42
Creating an FTP shortcut.................................................................................................................................42
Securing the printer................................................................................... 43
Locating the security slot.................................................................................................................................43
Erasing printer memory....................................................................................................................................43
Restoring factory default settings................................................................................................................. 43
Statement of Volatility.......................................................................................................................................44
Maintaining the printer.............................................................................. 45
Networking..........................................................................................................................................................45
Cleaning printer parts.......................................................................................................................................46
Ordering supplies..............................................................................................................................................48
Replacing supplies............................................................................................................................................50
Moving the printer.............................................................................................................................................54
Saving energy and paper................................................................................................................................55
Contents 4
Recycling............................................................................................................................................................. 56
Clearing jams.............................................................................................. 58
Avoiding jams.....................................................................................................................................................58
Identifying jam locations..................................................................................................................................59
Paper jam in the front door.............................................................................................................................60
Paper jam in the rear door..............................................................................................................................63
Paper jam in the standard bin........................................................................................................................64
Paper jam in the duplex unit...........................................................................................................................65
Paper jam in trays..............................................................................................................................................66
Paper jam in the multipurpose feeder.........................................................................................................66
Paper jam in the automatic document feeder........................................................................................... 67
Troubleshooting..........................................................................................68
Network connection problems...................................................................................................................... 68
Internal option problems................................................................................................................................. 70
Paper feed problems......................................................................................................................................... 71
Printing problems...............................................................................................................................................74
Faxing problems................................................................................................................................................97
Scanning problems.......................................................................................................................................... 101
Contacting customer support.......................................................................................................................105
Upgrading and migrating........................................................................ 106
Hardware........................................................................................................................................................... 106
Software.............................................................................................................................................................109
Firmware............................................................................................................................................................ 109
Notices......................................................................................................... 111
Index............................................................................................................ 114
Safety information 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
www.lexmark.com/multifunctionprinters.
Safety information 7
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Information Center—Authoritative online resource
for the latest product tips, instructions, and
reference material.
http://infoserve.lexmark.com/ids/ and select
Go to
your product.
Help Menu Pages—The guides may be available on
the printer firmware and at
http://support.lexmark.com.
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Help using the printer software Help for Microsoft® Windows® or Macintosh
Lexmark Accessibility Guide—The guide is
available at
operating systems—Open a printer software
program or application, and then click Help.
Click
Notes:
http://support.lexmark.com.
?
to view context‑sensitive information.
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending
on the operating system.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
• Safety information
• Regulatory information
• Warranty information
http://support.lexmark.com
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the support Web site or on
the printed warranty that came with the printer.
Have the following information (located on the store
receipt and at the back of the printer) ready when
you contact customer support:
• Machine type number
• Serial number
• Date purchased
• Store where purchased
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—This document
contains basic safety, environmental, and
regulatory information for your product. For more
information, see the documentation that came with
the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
or electrical shock, connect the power cord
fire
Learning about the printer 10
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 540 mm (21 in.)
2 Rear 203 mm (8 in.)
3 Right side 305 mm (12 in.)
4 Front 510 mm (20 in.)
5 Left side 203 mm (8 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑ or 550‑sheet trays.
www.lexmark.com/multifunctionprinters.
Learning about the printer 11
1 Control panel
2 Automatic document feeder
3 Standard bin
4 Controller board access cover
5 Standard 250‑sheet tray
6 Optional 250‑ or 550‑sheet tray
7 Multipurpose feeder
8 Front door
Attaching cables
CAUTION—POTENTIAL INJURY: To avoid the risk of
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
or electrical shock, connect the power cord to
fire
or electrical shock, use only the power cord
fire
Learning about the printer 12
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 Power cord socket Connect the printer to an electrical outlet.
2 Ethernet port Connect the printer to an Ethernet network.
3 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL
filter, or VoIP adapter, or any other adapter that allows you to access the telephone line
to send and receive faxes.
4 USB port Attach a keyboard or any compatible option.
5 USB printer port Connect the printer to a computer.
Learning about the printer 13
Using the control panel
Use the To
1 Display View printing options, printer status, and error messages.
2 Arrow buttons Scroll through the menus or move between screens and menu options.
3 Select button
4 Redial button View the last number dialed.
5 Address book button View the stored addresses.
6 Keypad Enter numbers or symbols in an input field.
7 Power button Turn on or turn o the printer.
8 Stop or Cancel button Stop the current printer task.
9 Start button Start a printer task, depending on which mode is selected.
10 Pause button Place a dial pause in a fax number.
11 Backspace button Move the cursor backward and delete a character in an input field.
12 Fax button Send faxes.
13 Indicator light Check the printer status.
14 Back button Return to the previous screen.
15 Home button Go to the home screen.
• Select menu options.
• Save the settings.
Note: To tur n o the printer, press and hold the power button for
seconds.
five
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Learning about the printer 14
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.
Menu map
Device
• Preferences
• Remote Operator Panel
• Notifications
• Power Management
• Information Sent to Lexmark
Print
• Layout
• Setup
• Quality
• Job Accounting
• Image
• XPS
Paper
• Tra y Configurati o n
• Media
Configuration
Copy
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About This Printer
• PDF
• HTML
• PostScript
• PCL
• PPDS
• Bin Configuration
• Copy Defaults
Fax
• Fax Mode
• Analog Fax Setup
E‑mail
• E‑mail Defaults
• E‑mail Setup
• Fax Server Setup
• Web Link Setup
Learning about the printer 15
FTP
• FTP Defaults
USB Drive
• Flash Drive Scan • Flash Drive Print
Network/Ports
• Network Overview
• Wireless
• AirPrint
• Ethernet
• TCP/IP
• IPv6
• SNMP
• IPSec
Security
• Security Audit Log
• Confidential Print Setup
• Erase Temporary Data Files
Reports
• Device
• Print
Help
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Parallel [x]
• Serial
• Google Cloud Print
• Wi‑Fi Direct
• Solutions LDAP Settings
• Miscellaneous
• Shortcuts
• Network
• Print All Guides
• Mono Quality Guide
• Connection Guide
• Copy Guide
• E‑mail Guide
• Information Guide
Troubleshooting
• Print Quality Test Pages
• Media Guide
• Moving Guide
• Print Quality Guide
• Scan Guide
• Supplies Guide
Learning about the printer 16
Printing a menu settings page
1 From the control panel, navigate to:
> Settings > > Reports >
2 Select Menu Settings Page, and then press .
Loading paper and specialty media 17
Loading paper and specialty media
Setting the size and type of the specialty media
1 From the home screen, navigate to:
> Settings > > Paper > > Tra y Confi gurat ion >
2 Configure the size and type of the specialty media.
Configuring Universal paper settings
1 From the control panel, navigate to:
> Settings > > Paper > > Media Configuration > > Universal Setup >
2 Select Portrait Width or Portrait Height, and then press .
3 Adjust the settings, and then press .
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid jams, do not remove trays while the printer is busy.
Loading paper and specialty media 18
2 Adjust the guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown.
Notes:
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray.
5 Insert the tray.
If necessary, set the paper size and type from the control panel to match the paper loaded.
Loading paper and specialty media 19
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper.
Note: Load European envelopes with the flap entering the printer first.
Loading paper and specialty media 20
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper.
3 Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4 Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
specified
paper type. To
Printing 21
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing 22
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.
Printing a font sample list
1 From the control panel, navigate to:
> Settings > > Reports > > Print > > Print Fonts
2 Select PCL Fonts or PostScript Fonts, and then press .
Printing a directory list
1 From the control panel, navigate to:
> Settings > > Reports > > Print >
2 Select Print Directory, and then press .
Copying 23
Copying
Making copies
1 Load an original document into the ADF tray or on the scanner glass.
Note: To avoid a cropped image, make sure that the original document and the output have the same
paper size.
2 From the control panel, specify the number of copies.
3 If necessary, adjust the copy settings.
4 Copy the document.
Note: To make a quick copy, from the control panel, press
.
Copying photos
1 Place a photo on the scanner glass.
2 From the control panel, navigate to:
> Copy > > Content Type > > Photo
3 From the Content Source menu, select the setting that best matches the original photo.
4 Send the copy job.
Copying on letterhead
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy > > specify the size of the original document >
3 Select Copy to, and then select the tray that contains the letterhead.
If you are loading the letterhead into the multipurpose feeder, then navigate to:
Multipurpose Feeder >
4 Copy the document.
> select the size of the letterhead > > Letterhead >
Copying on both sides of the paper (two‑sided)
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy > > Sides (Duplex)
Copying 24
3 Adjust the settings.
4 Copy the document.
Reducing or enlarging copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy > > Scale > specify a scale value
Note: Changing the size of the original document or output after setting Scale restores the scale value to
Auto.
3 Copy the document.
Collating copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy >
3 Set Collate to On.
4 Copy the document.
Placing separator sheets between copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy > > Separator Sheets
3 Adjust the settings.
4 Copy the document.
Copying multiple pages onto a single sheet
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Copy > > Pages Per Side
3 Adjust the settings.
4 Copy the document.
Copying 25
Creating a copy shortcut
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut > select Copy from the Shortcut Type menu.
3 Configure the settings.
4 Apply the changes.
E-mailing 26
E-mailing
Setting up the e‑mail function
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > E‑mail > E‑mail Setup.
3
Configure
4 Apply the changes.
the settings.
Configuring e‑mail settings
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > E-mail.
3 Enter the needed information.
4 Apply the changes.
Sending an e-mail
Using the control panel
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> E-mail > > enter the needed information
Note: You can also enter the recipient using the address book or shortcut number.
If necessary,
3 Send the e-mail.
configure
the output
type settings.
file
E-mailing 27
Using the shortcut number
1 From the control panel, press #, and then enter the shortcut number using the keypad.
2 Send the e‑mail.
Creating an e-mail shortcut
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut > select E‑mail from the Shortcut Type menu.
3
Configure
4 Apply the changes.
the settings.
Faxing 28
Faxing
Setting up the printer to fax
Notes:
• The following connection methods are applicable only in some countries or regions.
• During the initial printer setup, clear the fax function check box and any other function you plan to set up
later, and then select Continue.
• If the fax function is enabled and not fully set up, then the indicator light may blink red.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer
in the area shown while actively sending or receiving a fax.
Setting up fax using a standard telephone line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Faxing 29
Setup 1: Printer is connected to a dedicated fax line
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Notes:
• You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer O).
• If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings.
Setup 2: Printer is sharing the line with an answering machine
Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for
the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes
automatically.
Faxing 30
Connected to the same telephone wall jack
1 Connect a phone splitter to the line port of the printer.
2 Connect one end of the telephone cable to the splitter.
3 Connect the other end of the cable to an active analog wall jack.
4 Connect the answering machine to the other port of the splitter.
Faxing 31
Connected to dierent wall jacks
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Notes:
• If you have only one telephone number on your line, then set the printer to receive faxes automatically.
• Set the printer to pick up calls two rings after the answering machine. For example, if the answering
machine picks up calls after four rings, then set the printer Rings to Answer setting to six.
Faxing 32
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service
1 Connect a phone splitter to the line port of the printer.
2 Connect one end of the telephone cable to the splitter.
3 Connect the other end of the cable to an active analog wall jack.
4 Connect the telephone to the other port of the splitter.
Notes:
• This setup works best if you are using voice mail more often than fax, and if you subscribe to a
distinctive ring service.
• When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the
telephone to receive the fax.
• You can also set the printer to receive faxes automatically, but turn o the voice mail service when you
are expecting a fax.
Faxing 33
Setting up fax using digital subscriber line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet. Telephone
and fax signals travel through the voice channel, and Internet signals pass through the other channel.
To minimize interference between the two channels, ask for a DSL filter from your DSL provider.
1 Connect the line port of the DSL filter to the wall jack.
2 Connect one end of the telephone cable to the line port of the printer.
3 Connect the other end of the cable to the telephone port on the DSL filter.
Note: If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port
of the printer. Connect the telephone and the telephone cable from the DSL filter to the splitter.
Faxing 34
Setting up fax using VoIP telephone service
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra
cost for the activation of the second telephone port.
Notes:
• To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port and
listen for a dial tone.
Faxing 35
• If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port of
the printer. Connect the telephone and the telephone cable from the VoIP adapter to the splitter.
Setting up fax using cable modem connection
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Setup 1: Printer is connected directly to a cable modem
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
Faxing 36
Notes:
• If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port of
the printer. Connect the telephone and the telephone cable from the cable modem to the splitter.
• To check if the telephone port on the cable modem is active, connect an analog telephone, and then
listen for a dial tone.
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the
facility
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the telephone cable to an active analog telephone wall jack.
Note: If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port
of the printer. Connect the telephone and the telephone cable from the active wall jack to the splitter.
Faxing 37
Setting up fax in countries or regions with dierent telephone wall jacks
and plugs
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility
is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or
region may not come with your printer, and you may need to purchase it separately.
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.
Faxing 38
Connecting to a distinctive ring service
1 From the control panel, navigate to:
> Settings > > Fax > > Analog Fax Setup > > Fax Receive Settings > > Admin
Controls >
> Answer On >
2 Select the ring pattern.
3 Apply the changes.
Setting the fax date and time
1 Open a web browser, and then type the printer IP address in the address
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Preferences > Date and Time >
Configure
3 Configure the settings.
4 Apply the changes.
field.
.
Configuring daylight saving time
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Preferences > Date and Time > Configure.
3 In the Time Zone menu, select Custom.
4 Configure the settings.
5 Apply the changes.
Faxing 39
Sending a fax
Using the control panel
1 Load the original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Fax > > enter the needed information >
If necessary, configure other fax settings.
3 Fax the document.
Using the computer
For Windows users
1
From the document that you are trying to fax, open the Print dialog.
2 Select the printer, and then click Properties, Preferences, Options, or Setup.
3 Click Fax > Enable fax, and then enter the recipient number.
If necessary, configure other fax settings.
4 Fax the document.
For Macintosh users
1
With a document open, choose File > Print.
2 Select the printer, and then enter the recipient number.
If necessary,
3 Fax the document.
configure
other fax settings.
Scheduling a fax
1 Load the original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Fax > > enter the fax number > Send Time >
3 Configure the date and time to send the fax.
If necessary, configure other fax settings.
4 Fax the document.
Creating a fax destination shortcut
1 Open a web browser, and then type the printer IP address in the address field.
Faxing 40
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut > select Fax from the Shortcut Type menu.
3
Configure
4 Apply the changes.
the settings.
Changing the fax resolution
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Fax > > enter the needed information >
3 Adjust the Resolution setting.
4 Fax the document.
Adjusting the fax darkness
1 Load an original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> Fax > > enter the needed information >
3 Adjust the Darkness setting.
4 Send the fax job.
Viewing a fax log
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Reports > Fax.
3 Click Fax Job Log or Fax Call Log.
Blocking junk faxes
1 Open a web browser, and then type the printer IP address in the address field.
Faxing 41
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.
3 Select Block No Name Fax.
4 Apply the changes.
Holding a fax
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes.
3 Select a mode.
4 Apply the changes.
Forwarding a fax
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.
3 In the Fax Forwarding menu, select Forward.
4 Apply the changes.
Scanning 42
Scanning
Scanning to an FTP server
1 Load the original document into the ADF tray or on the scanner glass.
2 From the control panel, navigate to:
> FTP > > enter the needed information
If necessary,
3 Scan the document.
configure
Creating an FTP shortcut
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
other FTP settings.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut > select FTP from the Shortcut Type menu.
3 Configure the settings.
4 Apply the changes.
Securing the printer 43
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e r as e n o n‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
> Settings > > Device > > Maintenance > > Out of Service Erase >
2 Select Sanitize all information on nonvolatile memory, and then press .
3 To start the job, select ERASE, and then press .
4 Follow the instructions on the display.
Restoring factory default settings
1 From the control panel, navigate to:
> Settings > > Device > > Restore Factory Defaults > > Restore Settings >
2 Select Restore all settings, and then press .
Securing the printer 44
3 To start the process, navigate to:
RESTORE >
For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory” on
page 43.
> Start >
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Maintaining the printer 45
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Networking
Note: Purchase a MarkNetTM N8360 wireless network adapter
network. For information on installing the wireless network adapter, see the setup sheet that came with the
adapter.
before setting up the printer on a wireless
first
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
2 Follow the instructions on the display.
Using the personal
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
identification
number (PIN) method
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Maintaining the printer 46
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Maintaining the printer 47
Cleaning the scanner glass
1 Open the scanner cover.
2 Wipe the areas shown with a damp, soft, lint-free cloth.
1 White underside of the scanner cover
2 Scanner glass
3 Automatic document feeder (ADF) glass
4 White underside of the ADF cover
3 Close the scanner cover.
Maintaining the printer 48
Ordering supplies
To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
aect
Checking the status of parts and supplies
www.lexmark.com or contact the place where
From the control panel, navigate to:
> Status/Supplies > > View Supplies >
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
Return Program cartridges
Item United States
and Canada
Return
Program Toner
Cartridge
Standard Yield
Return
Program Toner
Cartridge
56F1000 56F2000 56F3000 56F4000 56F5000 56F6000
56F1S00 56F2S00 56F3S00 56F4S00 56F5S00 56F6S00
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(EMEA)
Australia and
New Zealand
(ANZ)
High Yield
Return
Program Toner
Cartridge
56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00
Maintaining the printer 49
Item United States
and Canada
Extra High
Yield Return
Program Toner
Cartridge
Ultra High
Yield Return
Program Toner
Cartridge*
* This cartridge is supported only in MX520 printer model.
56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00
56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Regular cartridges
Item Worldwide
Extra High Yield Toner Cartridge
Ultra High Yield Toner Cartridge
1
This cartridge is supported only in MX320 and MX420 printer models.
2
This cartridge is supported only in MX520 printer model.
1
2
56F0XA0
56F0UA0
Rest of
Europe,
Middle East,
and Africa
(EMEA)
Australia and
New Zealand
(ANZ)
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
is exhausted.
Item Lexmark Return Program Regular
Imaging unit 56F0Z00 56F0ZA0
Configuring supply notifications
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Device > Notifications > Supplies > Custom Supply Notifications.
3 Select the type of notification.
4 Apply the changes.
Maintaining the printer 50
Replacing supplies
Replacing the toner cartridge
1 Open the front door.
2 Remove the toner cartridge.
Maintaining the printer 51
3 Unpack the new toner cartridge, and then shake it to redistribute the toner.
4 Insert the new toner cartridge.
5 Close the front door.
Maintaining the printer 52
Replacing the imaging unit
1 Open the front door.
2 Remove the toner cartridge.
3 Remove the imaging unit.
Maintaining the printer 53
4 Unpack the new imaging unit, and then shake it to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
Maintaining the printer 54
5 Insert the new imaging unit.
6 Insert the toner cartridge.
7 Close the front door.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
or electrical shock, use only the power cord
fire
Maintaining the printer 55
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
• If the printer does not have a caster base but is
trays. Do not try to lift the printer and the trays at the same time.
flooring.
configured
with optional trays, then lift the printer o the
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Setting up power saver modes
1 From the control panel, navigate to:
> Settings > > Device > > Power Management >
2 Do one or more of the following:
For Eco‑Mode
Select Eco‑Mode, and then press .
a
b Select a setting, and then press .
For Sleep mode
a
Navigate to:
Timeouts >
b Set the idle time before the printer enters Sleep mode, and then press .
> Sleep Timeout >
Maintaining the printer 56
For Hibernate mode
a
Navigate to:
Timeouts >
> Hibernate Timeout >
b Set the time before the printer enters Hibernate mode, and then press .
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
www.lexmark.com/recycle, and then choose your country or region. Information on available
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Maintaining the printer 57
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use
the prepaid shipping label. You can also do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Clearing jams 58
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray
into the printer after loading paper.
firmly
indicator.
fill
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams 59
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically
with after a jammed page is cleared. Check your printed output for blank pages.
flushes
blank pages or partially printed pages
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Automatic document feeder
2 Standard bin
3 Rear door
4 Duplex unit
5 Tray
6 Multipurpose feeder
7 Front door
Clearing jams 60
Paper jam in the front door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1 Open the front door.
2 Remove the toner cartridge.
Clearing jams 61
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may aect the quality of future print jobs.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 62
5 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
Clearing jams 63
6 Insert the toner cartridge.
7 Close the front door.
8 From the control panel, press .
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 64
3 Close the rear door.
4 From the control panel, press .
Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 From the control panel, press .
Clearing jams 65
Paper jam in the duplex unit
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
4 From the control panel, press .
Clearing jams 66
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
4 From the control panel, press .
Paper jam in the multipurpose feeder
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 67
2 From the control panel, press .
Paper jam in the automatic document feeder
1 Remove all original documents from the ADF tray.
2 Open the ADF cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the ADF cover.
5 If necessary, press from the control panel.
Troubleshooting 68
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if you are using a supported browser:
• Internet Explorer® version 9 or later
• Safari version 8.0.3 or later
• Google Chrome
TM
• Mozilla Firefox
Is your browser supported?
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
• From the home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if the printer is on.
Go to step 2. Install a supported
browser.
Go to step 3. Type the correct
printer IP address in
the address
Go to step 4. Turn on the printer.
field.
Is the printer on?
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server
are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections secure?
Go to step 5. Contact your
administrator.
Go to step 6. Secure the cable
connections.
Troubleshooting 69
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Enabling the USB port
1 From the control panel, navigate to:
> Settings > > Network/Ports > > USB >
2 Select Enable USB Port, and then press .
Checking the printer connectivity
1 From the control panel, navigate to:
Go to step 7. Contact your
administrator.
The problem is
solved.
Contact
support.
customer
> Settings > > Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 70
Internal option problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
Step 2
Print a menu settings page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 3
Check if the internal option is properly installed in the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
The problem is
solved.
Go to step 4. Go to step 3.
The problem is
solved.
Go to step 2.
Go to step 4.
Does the internal option operate correctly?
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
on page 109.
“Adding available options in the print driver”
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
support.
customer
Troubleshooting 71
Paper feed problems
Envelope seals when printing
Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
Contact
customer
support.
2 Resend the print job.
Does the envelope seal when printing?
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Settings > > Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press .
d Print the document.
Is the document collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Is the document collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Contact
support.
customer
Troubleshooting 72
Paper curl
Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings > Trou blesh ootin g > Print Quality Test Pages.
Action Yes No
Step 1
a Move the paper guides in the tray to the correct position for the
paper loaded.
b Print the document.
Is the paper still curled?
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings from the Paper menu
on the printer control panel.
b Print the document.
Is the paper still curled?
Step 3
a Remove paper from the tray, and then turn over the paper.
b Print the document.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Is the paper still curled?
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper still curled?
Contact
support.
customer
The problem is
solved.
Troubleshooting 73
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain paper of the same size and paper
type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
Step 2
a From the control panel, navigate to:
> Settings > > Paper > > Tray Con figur ation >
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
Paper frequently jams
The problem is
solved.
The problem is
solved.
Go to step 2.
Contact
support.
customer
Action Yes No
Step 1
a Pull out the tray.
Go to step 2. The problem is
solved.
b Check if the paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Contact
support.
customer
The problem is
solved.
b Print the document.
Do paper jams still occur frequently?
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