Lexmark LEXM07001 Users Manual

MX320 Series

User's Guide

December 2016 www.lexmark.com

Machine type(s):

7017

Model(s):

236

Contents 2

Contents

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Product statements.............................................................................................................................................5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations........................................................................................................................................10

Attaching cables..................................................................................................................................................11

Using the control panel.....................................................................................................................................13

Understanding the status of the power button and indicator light.......................................................13

Menu map.............................................................................................................................................................14

Printing a menu settings page........................................................................................................................16

Loading paper and specialty media..........................................................17

Setting the size and type of the specialty media.......................................................................................17

Conﬁguring Universal paper settings............................................................................................................17

Loading trays....................................................................................................................................................... 17

Loading the multipurpose feeder.................................................................................................................. 19

Linking trays........................................................................................................................................................20

Printing......................................................................................................... 21

Printing from a computer..................................................................................................................................21

Printing from a mobile device.........................................................................................................................21

Printing a font sample list................................................................................................................................22

Printing a directory list..................................................................................................................................... 22

Copying........................................................................................................23

Making copies.................................................................................................................................................... 23

Copying photos..................................................................................................................................................23

Copying on letterhead.....................................................................................................................................23

Copying on both sides of the paper (two‑sided)...................................................................................... 23

Reducing or enlarging copies........................................................................................................................24

Collating copies................................................................................................................................................. 24

Placing separator sheets between copies................................................................................................. 24

Contents 3

Copying multiple pages onto a single sheet............................................................................................. 24

Creating a copy shortcut.................................................................................................................................25

E-mailing...................................................................................................... 26

Setting up the e‑mail function........................................................................................................................26

Conﬁguring e‑mail settings.............................................................................................................................26

Sending an e-mail............................................................................................................................................. 26

Creating an e-mail shortcut.............................................................................................................................27

Faxing...........................................................................................................28

Setting up the printer to fax............................................................................................................................28

Sending a fax......................................................................................................................................................39

Scheduling a fax................................................................................................................................................ 39

Creating a fax destination shortcut...............................................................................................................39

Changing the fax resolution........................................................................................................................... 40

Adjusting the fax darkness............................................................................................................................. 40

Viewing a fax log...............................................................................................................................................40

Blocking junk faxes...........................................................................................................................................40

Holding a fax........................................................................................................................................................41

Forwarding a fax................................................................................................................................................. 41

Scanning...................................................................................................... 42

Scanning to an FTP server..............................................................................................................................42

Creating an FTP shortcut.................................................................................................................................42

Securing the printer................................................................................... 43

Locating the security slot.................................................................................................................................43

Erasing printer memory....................................................................................................................................43

Restoring factory default settings................................................................................................................. 43

Statement of Volatility.......................................................................................................................................44

Maintaining the printer.............................................................................. 45

Networking..........................................................................................................................................................45

Cleaning printer parts.......................................................................................................................................46

Ordering supplies..............................................................................................................................................48

Replacing supplies............................................................................................................................................50

Moving the printer.............................................................................................................................................54

Saving energy and paper................................................................................................................................55

Contents 4

Recycling............................................................................................................................................................. 56

Clearing jams.............................................................................................. 58

Avoiding jams.....................................................................................................................................................58

Identifying jam locations..................................................................................................................................59

Paper jam in the front door.............................................................................................................................60

Paper jam in the rear door..............................................................................................................................63

Paper jam in the standard bin........................................................................................................................64

Paper jam in the duplex unit...........................................................................................................................65

Paper jam in trays..............................................................................................................................................66

Paper jam in the multipurpose feeder.........................................................................................................66

Paper jam in the automatic document feeder........................................................................................... 67

Troubleshooting..........................................................................................68

Network connection problems...................................................................................................................... 68

Internal option problems................................................................................................................................. 70

Paper feed problems......................................................................................................................................... 71

Printing problems...............................................................................................................................................74

Faxing problems................................................................................................................................................97

Scanning problems.......................................................................................................................................... 101

Contacting customer support.......................................................................................................................105

Upgrading and migrating........................................................................ 106

Hardware........................................................................................................................................................... 106

Software.............................................................................................................................................................109

Firmware............................................................................................................................................................ 109

Notices......................................................................................................... 111

Index............................................................................................................ 114

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Safety information 6

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

www.lexmark.com/multifunctionprinters.

Safety information 7

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.

SAVE THESE INSTRUCTIONS.

Learning about the printer 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

Information Center—Authoritative online resource for the latest product tips, instructions, and reference material.

http://infoserve.lexmark.com/ids/ and select

Go to your product.

Help Menu Pages—The guides may be available on the printer ﬁrmware and at

http://support.lexmark.com.

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information on setting up and conﬁguring the accessibility features of your printer

Help using the printer software Help for Microsoft® Windows® or Macintosh

Lexmark Accessibility Guide—The guide is available at

operating systems—Open a printer software program or application, and then click Help.

Click

Notes:

http://support.lexmark.com.

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on the operating system.

Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

• Safety information

• Regulatory information

• Warranty information

http://support.lexmark.com

Note: Select your country or region, and then

select your product to view the appropriate support site.

Support contact information for your country or region can be found on the support Web site or on the printed warranty that came with the printer.

Have the following information (located on the store receipt and at the back of the printer) ready when you contact customer support:

• Machine type number

• Serial number

• Date purchased

• Store where purchased

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—This document contains basic safety, environmental, and regulatory information for your product. For more information, see the documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

• Leave enough room to open trays, covers, and doors and to install hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust – Away from stray staples and paper clips – Away from the direct airﬂow of air conditioners, heaters, or ventilators – Free from direct sunlight and humidity extremes

• Observe the recommended temperatures and avoid ﬂuctuations.

or electrical shock, connect the power cord

ﬁre

Learning about the printer 10

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 540 mm (21 in.)

2 Rear 203 mm (8 in.)

3 Right side 305 mm (12 in.)

4 Front 510 mm (20 in.)

5 Left side 203 mm (8 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

You can conﬁgure your printer by adding optional 250‑ or 550‑sheet trays.

www.lexmark.com/multifunctionprinters.

Learning about the printer 11

1 Control panel

2 Automatic document feeder

3 Standard bin

4 Controller board access cover

5 Standard 250‑sheet tray

6 Optional 250‑ or 550‑sheet tray

7 Multipurpose feeder

8 Front door

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

or electrical shock, connect the power cord to

ﬁre

or electrical shock, use only the power cord

ﬁre

Learning about the printer 12

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing.

Use the To

1 Power cord socket Connect the printer to an electrical outlet.

2 Ethernet port Connect the printer to an Ethernet network.

3 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL

ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.

4 USB port Attach a keyboard or any compatible option.

5 USB printer port Connect the printer to a computer.

Learning about the printer 13

Using the control panel

Use the To

1 Display View printing options, printer status, and error messages.

2 Arrow buttons Scroll through the menus or move between screens and menu options.

3 Select button

4 Redial button View the last number dialed.

5 Address book button View the stored addresses.

6 Keypad Enter numbers or symbols in an input ﬁeld.

7 Power button Turn on or turn o the printer.

8 Stop or Cancel button Stop the current printer task.

9 Start button Start a printer task, depending on which mode is selected.

10 Pause button Place a dial pause in a fax number.

11 Backspace button Move the cursor backward and delete a character in an input ﬁeld.

12 Fax button Send faxes.

13 Indicator light Check the printer status.

14 Back button Return to the previous screen.

15 Home button Go to the home screen.

• Select menu options.

• Save the settings.

Note: To tur n o the printer, press and hold the power button for

seconds.

ﬁve

Understanding the status of the power button and indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Learning about the printer 14

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Menu map

Device

• Preferences

• Remote Operator Panel

• Notiﬁcations

• Power Management

• Information Sent to Lexmark

• Layout

• Setup

• Quality

• Job Accounting

• Image

• XPS

Paper

• Tra y Conﬁgurati o n

• Media

Conﬁguration

Copy

• Restore Factory Defaults

• Maintenance

• Visible Home Screen Icons

• About This Printer

• PDF

• HTML

• PostScript

• PCL

• PPDS

• Bin Conﬁguration

• Copy Defaults

Fax

• Fax Mode

• Analog Fax Setup

E‑mail

• E‑mail Defaults

• E‑mail Setup

• Fax Server Setup

• Web Link Setup

Learning about the printer 15

FTP

• FTP Defaults

USB Drive

• Flash Drive Scan • Flash Drive Print

Network/Ports

• Network Overview

• Wireless

• AirPrint

• Ethernet

• TCP/IP

• IPv6

• SNMP

• IPSec

Security

• Security Audit Log

• Conﬁdential Print Setup

• Erase Temporary Data Files

Reports

• Device

• Print

Help

• LPD Conﬁguration

• HTTP/FTP Settings

• ThinPrint

• USB

• Parallel [x]

• Serial

• Google Cloud Print

• Wi‑Fi Direct

• Solutions LDAP Settings

• Miscellaneous

• Shortcuts

• Network

• Print All Guides

• Mono Quality Guide

• Connection Guide

• Copy Guide

• E‑mail Guide

• Information Guide

Troubleshooting

• Print Quality Test Pages

• Media Guide

• Moving Guide

• Print Quality Guide

• Scan Guide

• Supplies Guide

Learning about the printer 16

Printing a menu settings page

1 From the control panel, navigate to:

> Settings > > Reports >

2 Select Menu Settings Page, and then press .

Loading paper and specialty media 17

Loading paper and specialty media

Setting the size and type of the specialty media

1 From the home screen, navigate to:

> Settings > > Paper > > Tra y Conﬁ gurat ion >

2 Conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1 From the control panel, navigate to:

> Settings > > Paper > > Media Conﬁguration > > Universal Setup >

2 Select Portrait Width or Portrait Height, and then press .

3 Adjust the settings, and then press .

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1 Remove the tray.

Note: To avoid jams, do not remove trays while the printer is busy.

Loading paper and specialty media 18

2 Adjust the guides to match the size of the paper that you are loading.

3 Flex, fan, and align the paper edges before loading.

4 Load the paper stack with the printable side facedown.

Notes:

• To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator.

• Do not slide paper into the tray.

5 Insert the tray.

If necessary, set the paper size and type from the control panel to match the paper loaded.

Loading paper and specialty media 19

Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Adjust the guide to match the size of the paper that you are loading.

3 Flex, fan, and align the paper edges before loading.

4 Load the paper.

Note: Load European envelopes with the ﬂap entering the printer ﬁrst.

Loading paper and specialty media 20

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

5 From the control panel, set the paper size and paper type to match the paper loaded.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Paper.

3 Match the paper size and type for the trays you are linking.

Note: To unlink trays, make sure that no trays have the same paper size or type.

4 Save the settings.

Note: You can also change the paper size and type settings from the printer control panel.

Warning—Potential Damage: The temperature of the fuser varies according to the

avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.

speciﬁed

paper type. To

Printing 21

Printing

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1 From the document that you are trying to print, open the Print dialog.

2 If necessary, adjust the settings.

3 Print the document.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1 Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2 Select a printer.

3 Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print‑ready printer.

1 From the home screen of your mobile device, launch an enabled application.

2 Tap Print, and then select the printer.

3 Send the print job.

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certiﬁed printer.

Note: Before printing, make sure that the Mopria Print Service is enabled.

1 From the home screen of your mobile device, launch a compatible application.

2 Tap Print, and then select the printer.

3 Send the print job.

Printing 22

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer.

Note: This application is supported only in some Apple devices.

1 From the home screen of your mobile device, launch a compatible application.

2 Select an item to print, and then tap the share icon.

3 Tap Print, and then select the printer.

4 Send the print job.

Printing a font sample list

1 From the control panel, navigate to:

> Settings > > Reports > > Print > > Print Fonts

2 Select PCL Fonts or PostScript Fonts, and then press .

Printing a directory list

1 From the control panel, navigate to:

> Settings > > Reports > > Print >

2 Select Print Directory, and then press .

+ 51 hidden pages