Lexmark Jetprinter 810 Setup Solutions

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810 Series Color Jetprinter™

Setup Solutions

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

www.lexmark.comApril 2004

P/N 21G0046

E.C. 21G005

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Edition: April 2004 The following paragraph does not apply to any country where such pro visions are inconsistent with

local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRANTIE S OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentuc ky 40550, U .S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440 044. In other countries, contact your point of purchase.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these availab le in all countries in which it operates. Any ref erence to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’ s responsibility.

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

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Contents

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Contents checklist

Verify that these items are in the box with your printer:

Note: A USB cable may or may not be included.

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1 Power supply cord 4 Color print cartridge 2 USB cable 5 Black or photo print cartridge 3 Software CD 6 Setup sheet

Note: If your printer comes with a photo print cartridge, remove it from the print cartridge storage unit before installing it. Keep unused cartridges in the storage unit.

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Safety informa t ion

• Use only the power supply provided with this product or the

manufacturer's authorized replacement power supply.

• Connect the power cord to an electrical outlet that is near the

product and easily ac ce ss ible.

• Refer service or repairs, other than those described in the user

documentation, to a professional service person.

CAUTION: Do not set up this product or make any electrical or

cabling connections, such as the power cord, during a lightning storm.

Setup troubleshooting

Should your printer have a problem, this section helps you find the solution.

Symptom: Solution:

The Power light does not come on when the Power button is pressed

Printer is not communicating with the computer

• Make sure the power cord is pushed all the way into the printer.

• Disconnect t he po wer cord fr om th e w all outlet, an d then from the printer. Reconnec t the power cord by pushing it all the way into the connector on the printer.

• Make s ure the printe r is us in g a working electrical out let. Connect it to one that other devices have been using.

Make sure your operating system is compatible with the printer, which supports these operating systems:

• Windows 98

• Windows Me

• Windows 2000

• Windows XP

• Mac OS X version 10.1.5

• Mac OS X version 10.2.3 and later

Is your printer con ne cte d to your comput er through anothe r device, such as a USB hub or switch box? If so, disconnect the USB cable from any other devices and directly connect it between the printer and your computer.

Make sure the USB c ab le is s ecurely attach ed to the printer and computer.

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Symptom: Solution:

The printer is not functioning properly or a communications error message appears when you try to use your printer

Alignment page or test page will not print

Check to see if the software was installed correctly:

For Windows

From your desktop, click Start Programs.

If Lexmark 810 Series does not appear in your list of programs, see “Removing and reinstalling the software” on page 9.

For Mac OS X

Is there a Le x ma rk 810 Series folder on your desktop? If not, see “Removing and reinstalling the software” on page 9.

Æ Programs or All

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Verify that you removed the transparent tape from the bottom of each pr int cartrid ge.

Make sure the print cartridges are installed correctly. The black cartridge or photo cartridge should be secure in the left carrier and the color cartridge should be secure in the right carrier.

The Paper Feed light is blinking

Make sure you did not create a paper jam by forcing the paper into the printer.

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Symptom: Solution:

Alignment page or test page will not print

Press the Power button. If the Power light does not come on, see “The P o wer lig ht does not co me on when the Power button is pressed” symptom.

Check to see if the printer is set as the default printer.

For Windows

1 Click Start

2000). Click Start

(Windows XP).

2 Unless there is a check mark next to the printer

(indicating it is already set as the default printer), right-click Lexmark 810 Series and select Set as

Default Printer.

1 On you r desktop , ch eck to se e i f th ere is a Lexmark 810

Series folder. If it does not appear on your desktop,

install the printer software.

2 Select Go

the Print Center icon. – OS 10.2.3 or later: double-click Printer Setup Utility.

3 Select your printer in the Printer List and click Printers

Æ Settings Æ Printers (Windows 98, Me,

Æ Control Panel Æ Printers and Faxes

For Mac OS X

Æ Applications Æ Utilities and doub l e-c li ck

Æ Make Default.

– OS 10.2.3 or later: click the Make Default button on

the toolbar.

1 From your desktop, double-click the Lexmark 810

2 Double-click Install and follow th e instructions on your

If the install screen did not appear:

Series Installer icon.

screen.

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Removing and reinstalling the software

For Windows:

1 From your desktop, click Start Æ Programs or All Programs Æ

Lexmark 810 Series Æ Uninstall Lexmark 810 Series.

2 Follow instructions on your screen to remove the printer software. 3 Restart your computer before reinstalling the printer software. 4 Insert the CD, and then follow the instructions on your screen to

install the software.

If the install screen does not appear:

1 Click Cancel on any New Hardware screens. 2 Eject and reinsert the printer software CD.

If the printer software installation screen does not appear:

a From your desktop, double-click My Computer (Windows 98,

Me, 2000).

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Windows XP users, click Start Æ My Computer.

b Double-click the CD-ROM drive icon. If necessary, double-click

Setup.

c When the printer software installation screen appears, click

Install or Install Now.

d Follow the instructions on your screen to complete the

installation.

For Mac OS X:

1 From your desktop, double-click the Lexmark 810 Series folder. 2 Double-click the Lexmark 810 Series Uninstaller application. 3 Follow the instructions on your screen to remove the printer

software.

4 Restart your computer before reinstalling the printer software. 5 Insert the CD, click Lexmark 810 Series Installer and follow the

instructions on your screen to install the software.

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Finding more information

If these solutions do not solve your problem:

• Call us at 1-800-332-4120.

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Monday-Friday (9:00 AM - 9:00 PM EST) Saturday (Noon-6:00 PM EST) Phone number and support times may change without notice.

• Refer to the Setup sheet that comes with your printer.

• Refer to the User’s Guide or Help for your operating system:

For Windows: double-click the Lexmark 810 Series User’ s Guide

icon on your desktop.

Note: If you did not copy the User’s Guide to your computer

during the software installation, reinsert the printer software CD and click the View User’s Guide ic on.

For Mac OS X:

1 From your desktop, click the 810 Series folde r. 2 Double-click Lexmark 810 Series Utility.

3 Cli ck the Help button.

• Refer to the Lexmark Solution Center software:

For Windows:

1 Click Start Æ Programs or All Programs Æ Lexmark 810

Series Æ Lexmark Solution Center.

2 Cli ck the Troubleshooting tab on the left side of the screen.

For Mac OS X:

1 From your desktop, double-click the Lexmark 810 Series folder

icon.

2 Double-click the 810 Series Help alias. 3 Cli ck the Troubleshooting topic link.

• Go to http://support.lexmark.com/ for help.