Lexmark INTERPRET S400, PROSPECT PRO200, PREVAIL PRO700, PLATINUM PRO900 User Manual

Fax Getting Started Guide

April 2009 www.lexmark.com

IMPORTANT SAFETY INSTRUCTIONS...................................................3

Getting started....................................................................................4

Finding more information about the printer...............................................................................................................4

Navigating menus using the printer control panel...................................................................................................4

Setting up the printer to fax............................................................5

Step 1: Connect the printer to the telephone line.....................................................................................................5

Step 2: Check the dial tone..............................................................................................................................................15

Step 3: Set your fax name and fax number................................................................................................................16

Step 4: Set the printer to receive faxes automatically or manually...................................................................16

Step 5: Set the number of rings......................................................................................................................................16

Step 6: Create a contact list..............................................................................................................................................17

Sending faxes....................................................................................18

Tips for sending faxes........................................................................................................................................................18

Sending faxes using the printer control panel.........................................................................................................18

Sending faxes using the computer...............................................................................................................................18

Receiving faxes.................................................................................19

Tips for receiving faxes......................................................................................................................................................19

Receiving faxes automatically.........................................................................................................................................19

Receiving a fax manually..................................................................................................................................................19

Troubleshooting...............................................................................20

Fax troubleshooting checklist.........................................................................................................................................20

Cannot send faxes...............................................................................................................................................................20

Cannot receive faxes..........................................................................................................................................................22

Cannot run the fax software............................................................................................................................................23

Notices................................................................................................24

Contents

IMPORTANT SAFETY INSTRUCTIONS

Connect the power cord to an electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.

Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any elec trical or cabling connect ions, such as the fax feature, p ower cord, or telephone, during a l ightning storm.

Do not use the telephone to report a gas leak in the vicinity of the leak.

See the product User's Guide for additional safety information.

SAVE THESE INSTRUCTIONS.

IMPORTANT SAFETY INSTRUCTIONS

Getting started

Finding more information about the printer

The Fax Getting Started Guide helps you set up a fax connection, perform basic faxing tasks, and troubleshoot faxing problems.

For additional faxing information or other in formation about the printer, see the comprehensiv e User's Guide available in your printer program folder, on the installation software CD, or on our Web site at www.lexmark.com/publications/.

To access the printer program folder:

For Windows users

1 Click or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.

3 Select View User's Guide.

For Macintosh users

1 From the Finder desktop, double-click the printer folder.

2 Double-click User's Guide.

Navigating menus using the printer control panel

Touch-screen models

• To perform a new task, always start from the home screen. Touch to open the home screen.

• To scroll through the menus, drag the scroll bar or touch the arrows on the display.

• To open a menu or submenu, touch the menu name or icon.

• To select a setting, touch a menu item, and then touch Accept or OK to save the setting.

Arrow-button models

• To scroll through the menus, use the arrow buttons on the printer control panel, and then press to open menus

and submenus.

• Press to select and save a setting.

Getting started

Setting up the printer to fax

Step 1: Connect the printer to the telephone line

Check the scenarios below and follow the setup that is applicable to your telephone service.

Scenario 1: Standard telephone line

Setup 1: Printer is connected to a dedicated fax line

To connect:

Connect the cable from the wall jack to the port of the printer.

Tips for this setup:

•

You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).

• If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of

rings that you want.

Setting up the printer to fax

Setup 2: Printer is sharing the line with an answering machine

Connected to the same telephone wall jack

To connect:

Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port.

Connected to different wall jacks

To connect:

Connect the cable from the wall jack to the port of the printer.

Setting up the printer to fax

Tips for this setup:

•

If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On).

• Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine

picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

• If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set

the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.

Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service

To connect:

Connect the cable from the wall jack to the port of the printer.

2 Remove the protective plug from the port of the printer, and then connect the telephone to the port.

Setting up the printer to fax

Tips for this setup:

•

This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.

• If you have only one telephone number on your line, then you need to set the printer to receive faxes manually

(Auto Answer Off).

When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax.

• You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off the voice

mail service when you are expecting a fax. This setting works best if you are using voice mail more often than fax.

Scenario 2: Digital Subscriber Line (DSL)

A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.

To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer.

To install a filter for the printer:

1 Connect the line port of the DSL filter to the wall jack.

2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter.

Setting up the printer to fax

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