The following paragraph does not apply to any country where
such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUB L IC ATION “AS IS”
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHAN TABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs
described may be made at any time.
Comments about this publication may be addressed to Lexmark
International, Inc., Department F95/032-2, 740 West New Circle
Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom
and Eire, send to Lexmark International Ltd., Marketing and
Services Department , Westhorpe House, Westhorpe, Marlow
Bucks SL7 3RQ. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without
incurring any obligation to you. You can purchase additional copies
of publications related to this product by calling 1-800-553-9727. In
the United Kingdom and Eire, call +44 (0)8704 440 044. In other
countries, contact your point of purchase.
References in this publication to products, programs, or services do
not imply that the manufacturer intends to make these available in
all countries in which it operates. Any reference to a product,
program, or service is not intended to state or imply that only that
product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any
existing intellectual property right may be used instead. Evaluation
and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the
manufacturer , are the user’s responsibility.
This software and any accompanying documentation provided
under this agreement are commercial computer software and
documentation developed exclusively at private expense.
• Connect the power cord to a properly grounded electrical
outlet that is near the product and easily accessible.
CAUTION: Do not set up this product or make any electrical
or cabling connections, such as the power cord or telephone,
during a lightning storm.
• Refer service or repairs, other than those described in the
operating instructions, to a professional service person.
• This product is designed, tested, and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not
always be obvious. Le xmark is not responsible for the use of
other replacement parts.
CAUTION: Make sure that all external connections are
properly installed in their marked plug-in ports, such as
Ethernet and telephone system connections.
• Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of
procedures other than those specified herein may result in
hazardous radiation exposure.
• Your product uses a printing process that heats the print
media, and the heat may cause the media to release
emissions. You must understand the section in your
operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful
emissions.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of
Lexmark International, Inc. Details relating to compatibility are
included in the Technical Reference.
Other trademarks are the property of their respective owners.
Chapter 3: Print media tasks and tips .................... .......................... ............................... 45
Types of print media ......................................................................................................................................46
Choosing appropriate print media ..................................................................................................................46
Paper ......................................................................................................................................................46
Preprinted forms and letterhead .............................................................................................................47
Storing print media .........................................................................................................................................48
Loading print media into Tray 1 .....................................................................................................................48
Loading print media into the priority feeder ...................................................................................................51
Printing from the priority feeder .....................................................................................................................59
From a Windows computer .....................................................................................................................59
From a Macintosh computer ...................................................................................................................60
Printing on both sides of the paper (manual duplex) .....................................................................................61
Printing multiple page images on one page (N-up printing) ...........................................................................62
From a Windows computer .....................................................................................................................62
From a Macintosh computer ...................................................................................................................63
Printing on letterhead .....................................................................................................................................63
From a Windows computer .....................................................................................................................63
From a Macintosh computer ...................................................................................................................63
Canceling a print job ......................................................................................................................................64
From printer operator panel ........................................................ ..... ...... ...... ..... ......................................64
From a Windows computer .....................................................................................................................64
From a Macintosh computer ...................................................................................................................64
3
Contents
Chapter 5: Supplies information ................................ .. ................................................... 65
Changing the toner cartridge .........................................................................................................................68
Changing the long-life photoconductor kit .....................................................................................................71
Lexmark Return Program ..............................................................................................................................74
General problems ..........................................................................................................................................76
ENERGY STAR .............................................................................................................................................83
Waste from Electrical and Electronic Equipment (WEEE) directive ...............................................................83
Statement of Limited Warranty for Lexmark E120 and Lexmark E120n ........................................................84
Index ....................................................................................................................................86
4
1
Overview
The printer is available in two models: Lexmark E120 (base model) with 600 dpi (dots per inch) to 1200 IQ (image quality)
resolution, 8 MB of standard memory, and a USB port; and Lexmark E120n network model) with 600 dpi to 1200 IQ
resolution,16 MB of standard memory, a USB port, and an integrated Ethernet adapter.
Top door
50-sheet output bin
Operator panel
Both models have a 150-sheet paper tray (Tray 1), located in the front of the printer, and a multi-sheet priority feeder,
located just above Tray 1. Print media will automatically pick from the priority tray until the supply is emptied, and then pick
from Tray 1 to complete a print job.
Tray 1 has a dual-action slide with an adjustable guide built into the bottom of the tray. The white rectangular piece (slide)
can be pulled out or pushed in to adjust to different print media sizes.
There is a paper support on top of the printer, which can be flipped out to as sist wit h smoo th pape r stac ki ng in the 50-she et
output bin.
The printer has three doors: a front door, a top door, and a rear door.
Paper support
Front door
Priority feeder with
adjustable guides
Front door releas e
button
Tray 1 cover / Priority
feeder paper path
Tray 1 with adjustable
guides
Slide and attached
backstop
Overview
5
Overview
The power button and the power cord port are located at the rear of the printer, on the left. The USB port and a cable lock
access point can al so be f o und at th e rear of t he printer, on the right. The network model (Lexmark E120n) h as an Eth ernet
port located just below the USB port.
Note: All future references to the printer refer equally to both models.
USB port
Ethernet port
(E120n only)
Rear door release
Cable lock access
point
Power button
Rear door
Power cord port
The base model (Lexmark E120) has two lights and two buttons.
Continue
Cancel
Error
Ready / Data
Overview
6
Overview
The network model (Lexmark E120n) has six lights and two buttons.
Note: The Continue button also functions as a light on the E120n model.
Cancel
Ready / Data
Load / Remove Paper
Error
•Press and release Continue to resume printing.
•Press the Continuebutton from the Ready state to print menu and network setup pages.
•Press and release Cancelto cancel the current job.
•Press and hold Canceluntil all lights come on to reset.
Continue
Toner Low/
Replace PC Kit
Paper Jam
Overview
7
2
Using the opera tor pan els
SectionPage
Overview of the Lexmark E1 20 operator panel9
Understanding the Lexmark E120 operator panel lights10
Operator panel codes for t he Lexmark E12012
Overview of the Lexmark E1 20n operator panel25
Understanding the Lexmark E120n operator panel lights26
Operator panel codes for t he Lexmark E120n28
Using the printer resident Web page43
Printing the menu settings and network setup page44
Restoring factory defaults44
Using the operator panels
8
Using the operator panels
Overview of the Lexmark E120 operator panel
The printer operator panel has two buttons and two lights. Lights indicate the status of the printer. Buttons are used to
continue or cancel the current print job.
When the printer is turned on, b oth lights cycle as a self test is performed. Also, when the printer is reset, or when a print er
setting is changed in the menus, both lights cycle.
To learn more about the panel lights or to determine the status of the printer when lights are on, see Understanding the
Lexmark E120 operator panel lights.
Continue
Cancel
•Press and release Continueto resume printing.
•Press and release Continuetwice quickly to display the secondary light sequence.
•Press Continuefrom the Ready state to print the menu settings page.
•Press and release Cancelto cancel current job.
•Press and hold Canceluntil all lights come on to reset.
Ready / Data
Error
Overview of the Lexmark E120 operator panel
9
Using the operator panels
Understanding the Lexmark E120 operator panel lights
Operator panel lights mean different things, depending on the sequence. Lights that are off, on, and/or blinking indicate
printer conditions such as printer status, intervention, or service.
Use the light sequence table to find the message being indicated, then click the message for more information.
Light sequence
Ready / Data light On=
Ready / Data light Blinking=
Primary light
sequence
Ready / Data
Secondary
light sequence
Error
Ready / Data
Error light On=
Error light Blinking=
Message
Error
Ready / Power Saver
Busy
Waiting
Cancel job / Reset printer
Flushing buffer
Invalid engine code (Ready / Data light blinks once)
Not ready (Ready / Data light blinks once)
Printing font list or menu settings page
Programming engine code or system code
Restoring factory defaults
Cartridge region mismatch (Ready / Data light blinks four times)
Missing cartridge / Defective cartridge detected (Ready / Data light blinks three
times)
Open door (Ready / Data light blinks once)
Complex page (Ready / Data light blinks three times)
ENA connection lost (Ready / Data light blinks five times)
Insufficient collation area (Ready / Data light blinks three times)
Overview of the Lexmark E120 operator panel
10
Using the operator panels
Primary light
sequence
Ready / Data
Secondary
light sequence
Error
Ready / Data
Message
Error
Load media (Ready / Data light blinks once)
Print side two of a duplex job (Ready / Data light blinks once)
Memory full (Ready / Data light blinks three times)
Host interface disabled (Ready / Data light blinks five times)
Jam in the printer paper path (Ready / Data light blinks ten times)
Jam in Tray 1 / priority feeder (Ready / Data light blinks four times)
Short paper (Ready / Data light blinks three times)
Toner low (Ready / Data light blinks eight times)
Replace long-life photoconductor kit (Ready / Data light blinks once)
Service error (secondary Ready / Data light blinks ten times)
Overview of the Lexmark E120 operator panel
11
Using the operator panels
Operator panel codes for the Lexmark E120
Following are explanations of the primary and secondary light sequences, and what can be done to clear them.
Primary Codes
Ready / Power Saver
Light sequence:
Ready / Data—On
Message:
•Printer is ready to receive and process data.
•Printer is in Power Saver mode.
Printer is functioning properly.
Note: To change the Power Saver setting, use the Local Printer Setup Utility (see Software and
Documentation CD).
Overview of the Lexmark E120 operator panel
12
Busy
Using the operator panels
Light sequence:
Ready / Data—Blinking
Message:
Printer is busy receiving and processing data or printing.
Solution:
•Busy:
–Wait for message to clear.
–Press and releaseto cancel job.
–Press and holdto reset printer.
•Printing:
–Wait for pages to print. The ready light blinks as pages print. The Ready light is on when printing
stops.
–Press and release to cancel job.
–Press and hold to reset printer.
•Receiving/processing data:
–Wait for message to clear.
–Press and release to stop processing.
–Press and hold to reset printer.
Waiting
Light sequence:
Message:
Printer is waiting until a print timeout occurs, or until additional data is received.
Solution:
Error—Blinking
•Pressto print contents of the print buffer.
•Press and releaseto cancel job.
•Press and holdto reset printer.
Overview of the Lexmark E120 operator panel
13
Cancel job / Reset printer
Light sequence:
•Ready / Data—On
•Error—On
Message:
•Current job is canceled.
•Printer is resetting to the user de f ault s ettings . Al l activ e print jo bs are c ancel ed.
A user default setting remains in effect until the user changes it or until the user
restores the factory def au lt set tin gs.
Solution:
Press and holdto reset printer.
Flushing buffer
Using the operator panels
Light sequence:
•Ready / Data—On
•Error—On
Message:
Printer is flushing a print job.
Solution:
Wait for message to clear.
Invalid engine code
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Message:
The internal engine code has not been programmed, or
the programmed code is not valid.
Primary light
sequence
Secondary light
sequence
Solution:
Download a valid engine code.
Overview of the Lexmark E120 operator panel
14
Not ready
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Using the operator panels
Message:
Printer is not ready to receive or process data, or printer port is offline.
Solution:
•Pressto return to Ready or Busy state.
•Press and releaseto cancel job.
•Press and holdto reset printer.
Printing font list or menu settings page
Light sequence:
Ready / Data—Blinking
Message:
The font list or menu settings page is being printed.
Solution:
Wait for message to clear.
Programming engine code or system code
Primary light
sequence
Secondary light
sequence
Light sequence:
•Ready / Data—On
•Error—On
Message:
New code is being programmed into the engine or firmware.
Solution:
Wait for message to clear. When printer has finished programming the code, it returns to ready.
Note: No button is active while this message is displayed.
Overview of the Lexmark E120 operator panel
15
Restoring factory defaults
Light sequence:
•Ready / Data—On
•Error—On
Message:
Printer is resetting to the original factory default settings.
Solution:
Press and holdto reset printer.
Cartridge region mismatch
Light sequence:
Error—On
Using the operator panels
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks four times
Message:
The toner cartridge being used is not programmed for the specific
region.
Primary light
sequence
Secondary light
sequence
Solution:
Remove the toner cartridge, and install a new toner cartridge that is programmed for the same region as your
printer. See the back of the printer f or a label w ith you r printer region loc ation. See Or dering s upplies on pa ge 66
for a list of correct supplies and part numbers.
Overview of the Lexmark E120 operator panel
16
Using the operator panels
Missing cartridge / Defective cartridge detected
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks three times
Message:
Either the toner cartridge is missing, the long-life photoconductor
kit is missing, or a defective toner cargridge is detected.
Solution:
First, check to see if a toner cartridge is installed. If the toner cartridge is properly installed, check to see if a longlife photoconductor kit is installed. If the toner cartridge or the long-life photoconductor kit is missing, install the
missing item. If both are properly installed, then remove the defective toner cartridge.
Open door
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Message:
Door is open.
Primary light
sequence
Primary light
sequence
Secondary light
sequence
Secondary light
sequence
Solution:
Close the open door.
Overview of the Lexmark E120 operator panel
17
Complex page
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks three times
Using the operator panels
Message:
The page may not print correctly because the print information
on the page is too complex (that is, too large for printer memory).
Solution:
Turn printer off and back on to try printing the page again. If not successful:
•Pressto clear message and continue processing the job (some print data may be lost).
To avoid this error in the future:
•Reduce complexity of the page by reducing the amount of text or graphics.
•Set Page Protect to On in the Local Printer Setup Utility (see Software and Documentation CD).
ENA connection lost
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks five times
Primary light
sequence
Secondary light
sequence
Message:
During power-on cycle, the printer detected the connection to
the external network adapter was lost.
Note: This error is only detected during the power-on cycle.
Solution:
•Pressto clear message.
•Re-establish connection with the external network adapter.
Overview of the Lexmark E120 operator panel
18
Primary light
sequence
Secondary light
sequence
Insufficient collation area
Light sequence:
Error—On
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks three times
Using the operator panels
Message:
Printer memory does not have the free space necessary to
collate print job. May occur due to one of the errors listed below:
•Printer memory is full.
•A page is too complex to print.
•Memory is insufficient to save what is in the print buffer.
Solution:
Turn printer off and back on to try printing the page again. If not successful:
•Pressto clear message and continue processing the job (some print data may be lost).
To avoid this error in the future:
•Reduce complexity of the page by reducing the amount of text or graphics.
•Set Page Protect to On in the Local Printer Setup Utility (see Software and Documentation CD).
Load media
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Primary light
sequence
Secondary light
sequence
Message:
Printer is out of media, or media did not feed properly.
Solution:
•Load media into Tray 1 or priority feeder and pressto resume.
•Ensure media is loaded correctly in Tray 1 or priority feeder.
•Pressto cancel print job.
Overview of the Lexmark E120 operator panel
19
Primary light
sequence
Secondary light
sequence
Print side two of a duplex job
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Using the operator panels
Message:
Print the other side of current duplex print job.
Solution:
•Insert print job into priority feeder using instructions in the driver pop-up menu to orient pages correctly,
•Pressto cancel print job.
•Press and holdto reset printer.
Memory full
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks three times
Message:
Printer is processing data, but the memory used to store pages is full.
then pressto resume printin g.
Primary light
sequence
Primary light
sequence
Secondary light
sequence
Secondary light
sequence
Solution:
•Pressto clear message and continue printing job (may not print correctly).
•Press and releaseto cancel print job.
•Press and holdto reset printer.
•To avoid this error in the future: Simplify the print job. Reduce complexity of the page by reducing the
amount of text or graphics and deleting unnecessary fonts or macros.
Overview of the Lexmark E120 operator panel
20
Host interface disabled
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks five times
Using the operator panels
Message:
Printer USB or network port disabled.
Solution:
•Pressto clear message. Printer discards all jobs previously sent.
•Enable the USB port by se lec ting a value other tha n Di sa bled for the USB Buffer item in the Loca l Printer Setup Utility (see Software and Documentation CD).
Jam in the printer paper path
Note: All jams show the same primary code. To determine
the jam location, view the secondary light sequence.
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light sequence.
•Ready / Data—Blinks ten times
•Error—On
Message:
A jam has occurred at the input sensor, at the exit sensor, or between the input and exit sensors.
Primary light
sequence
Primary light
sequence
Secondary light
sequence
Secondary light
sequence
Solution:
See Clearing jams on page 53 for instructions.
Overview of the Lexmark E120 operator panel
21
Jam in Tray 1 / priority feeder
Note: All jams show the same primary code. To determine
the jam location, view the secondary light sequence.
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light sequence.
•Ready / Data—Blinks four times
•Error—On
Message:
A jam has occurred in Tray 1 / priority feeder.
Solution:
See Clearing jams on page 53 for more information.
Using the operator panels
Primary light
sequence
Secondary light
sequence
Overview of the Lexmark E120 operator panel
22
Short paper
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks three times
Using the operator panels
Message:
Paper length is too short to print the formatted data. This occurs
when the printer does not know the loaded media size or when
there is a problem feeding the media.
Solution:
•Make sure the loaded print media is large enough and paper size is set correctly in the Local Printer
•Pressto clear message and continue the job.
•Pressto cancel print job.
Toner low
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks eight times
Message:
Printer is ready to receive and process data. In addition,
toner in the toner cartr i dge is getting low.
Primary light
sequence
Setup Utility paper size menu (see Softw are and Documentation CD).
Primary light
sequence
Secondary light
sequence
Secondary light
sequence
Solution:
•Pressto clear message and continue processing job.
•Remove the toner cartridge. Gently shake the toner cartridge from side to side and front to back several
times to redistribute the toner, and reinsert it. Repeat this procedure multiple times. If the print remains
faded, replace the toner cartridge. See Changing the toner cartridge on page 68 for help.
Overview of the Lexmark E120 operator panel
23
Using the operator panels
Replace long-life photoconductor kit
Light sequence:
Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
Ready / Data—Blinks once
Message:
Long-life photoconductor kit should be replaced soon.
Solution:
•Pressto clear the message and continue processing the job.
•Replace the long-life photoconductor kit. See Changing the long-life photoconductor kit on page 71
for help.
Primary light
sequence
Secondary light
sequence
Service error
Light sequence:
•Ready / Data—Blinking
•Error—Blinking
Secondary light sequence:
Presstwice quickly to see the secondary light
sequence.
•Ready / Data—Blinks ten times
Message:
Printer has a service error, and printing has stopped.
Solution:
Turn printer off and back on. If lights are still blinking, contact customer support. See the Lexmark web site at
www.lexmark.com for the phone number in your area.
Primary light
sequence
Secondary light
sequence
Overview of the Lexmark E120 operator panel
24
Using the operator panels
Overview of the Lexmark E120n operator panel
The printer operator panel has two buttons and six lights (Continue button is both a light and button). Lights indicate the
status of the printer. Buttons are used to continue or cancel the current print job.
When the printer is turned on, all lights cycle as a self test is performed. Also, when the printer is reset, or when a printer
setting is changed in the menus, all lights cycle.
To learn more about the panel lights or to determine the status of the printer when lights are on, see Understanding the Lexmark E120n operator panel lights.
Cancel
Toner Low/Replace PC Kit
Paper Jam
•Press and release Continue to resume printing.
•Press and release Continuetwice quickly to display the secondary light sequence.
•Press and release Cancelto cancel current job.
•Press and hold Canceluntil all of the lights come on to reset.
Continue
Ready / Data
Load / Remove Paper
Error
Overview of the Lexmark E120n operator panel
25
Using the operator panels
Understanding the Lexmark E120n operator panel lights
The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking
indicate printer conditions such as printer status, intervention, or service.
Use the light sequence table to find the message being indicated, then click the message for more information.
Light sequence
Continue On =
Continue Blinking =
Primary light sequenceSecondary light sequence
Continue
Ready / Data
Toner Low/Replace PC Kit
Load / Remove Paper
Ready / Data On=
Ready / Data Blinking=
Paper Jam
Error
Continue
Ready / Data
Toner Low/Replace PC Kit
Load / Remove Paper
Other panel lights On=
Ready / Data Blinking=
Paper Jam
Error
Message
Ready / Power Saver
Busy
Resolution reduced
Waiting
Cancel job / Reset printer
Flushing buffer
Invalid engine code
Not ready
Printing font list or menu settings page
Programming engine code or system
code
Restoring factory defaults
Cartridge region mismatch
Overview of the Lexmark E120n operator panel
26
Using the operator panels
Primary light sequenceSecondary light sequence
Continue
Ready / Data
Toner Low/Replace PC Kit
Load / Remove Paper
Paper Jam
Error
Continue
Ready / Data
Toner Low/Replace PC Kit
Load / Remove Paper
Paper Jam
Error
Message
Missing cartridge / Defective cartridge
detected
Open door
Complex page
ENA connection lost
Insufficient collation area
Load media
Print side two of a duplex job
Memory full
Network interface errors
Host interface disabled
Jam at the input sensor
Jam between the input and exit sensors
Jam at printer exit sensor
Jam in Tray 1 / priority feeder
Resource save o ff
Short paper
Toner low
Long-life photoconductor kit life warning
Replace long-life photoconductor kit
Overview of the Lexmark E120n operator panel
27
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