Lexmark CS820de User Guide

CS820, CS827
User's Guide
October 2017 www.lexmark.com
Machine type(s):
5063
Model(s):
530, 571
Contents 2

Contents

Conventions.......................................................................................................................................................... 5
Product statements.............................................................................................................................................5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Attaching cables..................................................................................................................................................11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light.......................................................13
Using the home screen.....................................................................................................................................13
Menu map.............................................................................................................................................................15
Printing a menu settings page........................................................................................................................16
Setting up and using the home screen applications.............................. 17
Customizing the home screen........................................................................................................................ 17
Using Display Customization...........................................................................................................................17
Setting up Forms and Favorites......................................................................................................................17
Configuring Eco‑Settings................................................................................................................................. 18
Managing contacts.............................................................................................................................................18
Setting up and using the accessibility features..................................... 20
Enabling Magnification mode........................................................................................................................ 20
Activating Voice Guidance............................................................................................................................. 20
Adjusting the Voice Guidance speech rate................................................................................................20
Enabling spoken passwords or personal identification numbers........................................................20
Navigating the screen using gestures..........................................................................................................21
Using the keyboard on the display................................................................................................................21
Loading paper and specialty media.........................................................22
Setting the size and type of the specialty media......................................................................................22
Configuring Universal paper settings.......................................................................................................... 22
Loading trays......................................................................................................................................................22
Loading the multipurpose feeder..................................................................................................................24
Contents 3
Linking trays........................................................................................................................................................25
Printing.........................................................................................................26
Printing from a computer.................................................................................................................................26
Printing forms..................................................................................................................................................... 26
Printing from a mobile device........................................................................................................................26
Printing from a flash drive................................................................................................................................27
Supported flash drives and file types.......................................................................................................... 28
Configuring confidential jobs.........................................................................................................................29
Printing held jobs...............................................................................................................................................29
Printing a font sample list................................................................................................................................30
Canceling a print job........................................................................................................................................ 30
Securing the printer.................................................................................... 31
Locating the security slot..................................................................................................................................31
Erasing printer memory.....................................................................................................................................31
Erasing printer hard disk memory..................................................................................................................31
Configuring printer hard disk encryption....................................................................................................32
Restoring factory default settings................................................................................................................. 32
Statement of Volatility...................................................................................................................................... 32
Maintaining the printer.............................................................................. 34
Adjusting the speaker volume.......................................................................................................................34
Networking..........................................................................................................................................................34
Setting up serial printing (Windows only)....................................................................................................36
Cleaning the printer..........................................................................................................................................36
Ordering parts and supplies...........................................................................................................................37
Replacing parts and supplies.........................................................................................................................40
Storing supplies................................................................................................................................................. 64
Moving the printer.............................................................................................................................................64
Saving energy and paper................................................................................................................................65
Recycling............................................................................................................................................................. 66
Clearing jams.............................................................................................. 68
Avoiding jams.....................................................................................................................................................68
Identifying jam locations..................................................................................................................................69
Paper jam in trays..............................................................................................................................................70
Contents 4
Paper jam in the multipurpose feeder...........................................................................................................71
Paper jam in the standard bin........................................................................................................................ 72
Paper jam in door B...........................................................................................................................................73
Paper jam in the finisher bin........................................................................................................................... 77
Staple jam in door G......................................................................................................................................... 78
Troubleshooting...........................................................................................81
Network connection problems....................................................................................................................... 81
Hardware options problems...........................................................................................................................83
Issues with supplies..........................................................................................................................................85
Paper feed problems........................................................................................................................................ 87
Printing problems...............................................................................................................................................91
Color quality problems.................................................................................................................................... 113
Contacting customer support........................................................................................................................116
Upgrading and migrating..........................................................................117
Hardware.............................................................................................................................................................117
Software............................................................................................................................................................. 129
Firmware............................................................................................................................................................ 130
Notices........................................................................................................132
Index........................................................................................................... 135
Safety information 5

Safety information

Conventions

Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Safety information 6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
www.lexmark.com/multifunctionprinters.
Safety information 7
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the printer and unplug the power cord from the electrical outlet before accessing areas marked with this symbol.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
See the setup documentation that came with the printer or go to
http://support.lexmark.com.
Installing the printer software
More setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the printer
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
firmware
or go to
Troubleshooting and solving problems
Information on setting up and configuring the accessibility features of your printer
Help using the printer software Help for Microsoft® Windows® or Macintosh
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
operating systems—Open a printer software program or application, and then click Help.
?
Click
Notes:
to view contextsensitive information.
Help is automatically installed with the printer
software.
Depending on the operating system, the
printer software is located in the printer program folder or on the desktop.
Learning about the printer 9
What are you looking for? Find it here
Go to
The latest supplemental information, updates, and customer support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate support site.
Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Have the following information ready when you contact customer support:
Place and date of purchase
Machine type and serial number
Safety information
Regulatory information
Warranty information
Environmental information
Warranty information varies by country or region:
In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the documentation that came with the printer or go to
http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.
Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
Provide a
sturdy, and stable surface.
flat,
Learning about the printer 10
Keep the printer:Clean, dry, and free of dust.Away from stray staples and paper clips.Away from the direct airflow of air conditioners, heaters, or ventilators.Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
fluctuations:
Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 305 m m (12 in. )
2 Right side 152 mm (6 in.)
3 Front 381 mm (15 in.)
4 Left side 457 mm (18 in.)
5 Rear 203 mm (8 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see
You can configure your printer by adding an optional 2200‑sheet tray or a combination of up to three optional 550sheet trays or envelope trays.
www.lexmark.com/multifunctionprinters.
Learning about the printer 11
1 Control panel
2 Staple finisher
3 Standard bin
4 Standard 550sheet tray
5 Optional 550sheet trays or envelope trays
6 Optional 2200sheet tray
7 Multipurpose feeder

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of
an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing.
or electrical shock, connect the power cord to
fire
or electrical shock, use only the power cord
fire
Learning about the printer 12
Use the To
1 USB printer port Connect the printer to a computer.
2 Ethernet port Connect the printer to an Ethernet network.
3 USB ports Attach a keyboard or any compatible options.
4 Power cord socket Connect the printer to a properly grounded electrical outlet.

Using the control panel

1
2
9
8
3
7
6
4
5
Use the To
1 Display
View the printer messages and supply status.
Set up and operate the printer.
Learning about the printer 13
Use the To
2 Home button Go to the home screen.
3 Keypad Enter numbers or symbols in an input field.
4 Power button
5 Stop or Cancel button Stop the current job.
6 Indicator light Check the status of the printer.
7 Volume buttons Adjust the volume of the headset or speaker.
8 Headset or speaker port Attach a headset or speaker.
9 Backspace button Move the cursor backward and delete a character in an input field.
Turn on or turn o the printer.
Note: To tu r n o the printer, press and hold the power button for seconds.
Set the printer to Sleep or Hibernate mode.
Wake the printer from Sleep or Hibernate mode.

Understanding the status of the power button and indicator light

Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
five
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.

Using the home screen

When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Learning about the printer 14
To uc h To
1 Status/Supplies
Show a printer warning or error message whenever the printer requires intervention
to continue processing.
View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home screen.
2 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3 Change Language Change the language on the printer display.
4 Settings Access the printer menus.
5 USB Drive View, select, or print photos and documents from a flash drive.
6 Held Jobs Show all the current held print jobs.
These settings may also appear on the home screen
To uc h To
Bookmarks Access bookmarks.
App Profiles Access application profiles.
Lock Device Prevent users from accessing any printer functions from the home screen.
Learning about the printer 15

Menu map

Device
Preferences
Remote Operator Panel
Notifications
Power Management
Information Sent to Lexmark
Print
Layout
Finishing
Setup
Quality
Job Accounting
XPS
Paper
Tra y Configura t ion
Media
Configuration
Network/Ports
Accessibility
Restore Factory Defaults
Maintenance
Visible Home Screen Icons
About This Printer
PDF
PostScript
PCL
HTML
Image
PPDS
Bin Configuration
Network Overview
Wireless
AirPrint
Ethernet
TCP/IP
IPv6
SNMP
IPSec
USB Drive
Flash Drive Print
Security
Login Methods
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Parallel [x]
Serial
Google Cloud Print
Wi-Fi Direct
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Learning about the printer 16
Option Card Menu
Note: This setting appears only when an optional card is installed.
Reports
Menu Settings Page
Device
Print
Shortcuts
Network
Help
Print All Guides
Color Quality Guide
Connection Guide
Information Guide
Media Guide
Moving Guide
Print Quality Guide
Supplies Guide
Troubleshooting
Basic Print Quality Samples Advanced Print Quality Samples

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.
Setting up and using the home screen applications 17

Setting up and using the home screen applications

Customizing the home screen

1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Visible Home Screen Icons.
3 Select the icons that you want to appear on the home screen.
4 Apply the changes.

Using Display Customization

Changing the wallpaper
1 From the home screen, touch Change Wallpaper.
2 Select an image to use.
3 Apply the changes.
Creating a slide show
Before you begin, make sure to configure the slide show settings. For more information, see the documentation that came with the solution.
1 Insert a
2 From the home screen, touch Slideshow.
Note: Images appear in alphabetical order.
drive into the USB port.
flash

Setting up Forms and Favorites

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Apps > Forms and Favorites > Configure.
3 Click Add, and then customize the settings.
Setting up and using the home screen applications 18
Notes:
To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
Make sure that the printer has access rights to the folder where the bookmark is located.
4 Apply the changes.
Configuring EcoSettings
1 From the home screen, touch EcoSettings.
2 Configure the EcoMode settings or schedule a power-saving mode.
3 Apply the changes.

Managing contacts

Adding contacts

1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.

Adding groups

1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Setting up and using the home screen applications 19

Editing contacts or groups

1 Open a web browser, and then type the printer IP address in the address
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
From the Contacts section, click a contact name, and then edit the information.
From the Contact Groups section, click a group name, and then edit the information.
4 Apply the changes.
field.

Deleting contacts or groups

1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
From the Contacts section, select a contact that you want to delete.
From the Contact Groups section, select a group name that you want to delete.
Setting up and using the accessibility features 20

Setting up and using the accessibility features

Enabling Magnification mode
1 From the control panel, press and hold the 5 key until you hear a voice message.
2 Select
3 Select OK.
For more information on navigating a magnified screen, see
page 21.
Magnification
.
“Navigating the screen using gestures” on

Activating Voice Guidance

From the control panel
1 Press and hold the 5 key until you hear a voice message.
2 Select OK.
From the keyboard
1 Press and hold the 5 key until you hear a voice message.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
Voice Guidance is also activated when you insert headphones into the headphone jack.
To adjust the volume, use the volume buttons at the bottom part of the control panel.

Adjusting the Voice Guidance speech rate

1 From the home screen, select Settings > Device > Accessibility > Speech Rate.
2 Select the speech rate.
Enabling spoken passwords or personal identification numbers
1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2 Enable the setting.
Setting up and using the accessibility features 21

Navigating the screen using gestures

Notes:
The gestures are applicable only when Voice Guidance is activated.
A physical keyboard is required for typing characters and adjusting certain settings.
Gesture Function
Doubletap Select an option or item on the screen.
Triple‑tap Zoom in or zoom out text and images.
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two image.
Swipe up then left Exit an application and return to the home screen.
fingers
to drag across a zoomed
Swipe down then left
Swipe up then down Repeat a spoken prompt.
Cancel a job.
Go back to the previous setting.
Exit the screen that appears without changing any setting or value.

Using the keyboard on the display

Do one or more of the following:
Drag a
Lift the
Press Backspace to delete characters.
To hear the content in the input field, press Tab , and then press Shift + Tab.
over the key to announce the character.
finger
to enter or type the character in the
finger
field.
Loading paper and specialty media 22

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following:
1 From the home screen, navigate to:
Settings > Paper > Tray Co nfigurat ion > Paper Size/Type > select a paper source
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2 Configure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 23
3 Flex, fan, and align the paper edges before loading.
4 Load the paper with the printable side faceup.
Note: Load envelopes only in the optional envelope tray.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives in the optional envelope tray.
Notes:
Load letterhead faceup with the header on the left side of the tray for onesided printing.
Load letterhead facedown with the header on the right side of the tray for twosided printing.
Load letterhead faceup with the header on the right side of the tray for onesided print jobs that
require finishing.
Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that
require finishing.
Load prepunched paper with the holes toward the front or left side of the tray.
Load envelopes with the
envelopes with the flap side down and against the left side of the tray.
side down and against the back side of the tray. Load European
flap
Do not slide paper into the tray.
Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
Loading paper and specialty media 24
5 Insert the tray.
If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the paper loaded.

Loading the multipurpose feeder

1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper you are loading.
3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media 25
4 Load the paper.
Load paper, card stock, and transparencies with the printable side facedown and the top edge entering
the printer
first.
Load envelopes with the
envelopes with the flap side up and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or selfstick adhesives.
side up and against the left side of the paper guide. Load European
flap
5 From the control panel, set the paper size and type to match the paper loaded in the tray.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper.
3 Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4 Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Printing 26

Printing

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.

Printing forms

1 From the home screen, navigate to:
Forms and Favorites > select form > Print
2 If necessary, configure the print settings.
3 Send the print job.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some thirdparty applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Printready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing 27

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopriacertified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select a printer.
3 Print the document.

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer.
Notes:
This application is supported only in some Apple devices.
This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing from a flash drive
1 Insert a flash drive into the USB port.
Notes:
If you insert the
drive when an error message appears, then the printer ignores the
flash
flash
drive.
Printing 28
If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 From the display, touch the document that you want to print.
If necessary, configure other print settings.
3 Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Supported flash drives and file types
Flash drives
Lexar JumpDrive S70 (16GB and 32GB)
SanDisk Cruzer (16GB and 32GB)
PNY Attaché (16GB and 32GB)
Notes:
The printer supports highspeed USB flash drives with fullspeed standard.USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents:
.doc or .docx
.xls or .xlsx
.ppt or .pptx
.pdf
.xps
Printing 29
Images:
.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.ti or .tif
.png
Configuring confidential jobs
1 From the home screen, touch Settings > Security > Confidential Print Setup.
2 Configure the settings.
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job Expiration
Repeat Job Expiration
Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.
Reserve Job Expiration
Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Note:
Confidential
delete them manually.
Set the amount of time before repeat jobs are deleted from the printer memory.
Note: Repeat held jobs are stored so extra copies can be printed later.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Set the amount of time before reserved jobs are deleted without being printed. Note: Reserve held jobs are automatically deleted after printing.
held jobs are stored in the printer until you log in and release or

Printing held jobs

1 From the document you are trying to print, open the Print dialog.
2 Select the printer, and then do the following:
For Windows users, click Properties or Preferences, and then click Print and Hold.
For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, touch Held Jobs.
7 Send the print job.
Printing 30

Printing a font sample list

1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To u ch PCL Fonts or PostScript Fonts.

Canceling a print job

From the printer control panel
1 From the home screen, touch Job Queue.
Note: You can also access this setting by touching the top section of the home screen.
2 Select the job to cancel.
From the computer
1 Depending on the operating system, do either of the following:
Open the printers folder, and then select your printer.
From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Securing the printer 31

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.
To e r as e no n volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3 Follow the instructions on the display.

Erasing printer hard disk memory

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on hard disk check box, and then touch ERASE.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Securing the printer 32
Configuring printer hard disk encryption
1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.
Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data
from the printer before starting the encryption.
2 Follow the instructions on the display.
Notes:
Do not turn o the printer during the encryption process. Loss of data can occur.
Disk encryption can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
After encryption, the printer returns to the home screen.

Restoring factory default settings

From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start.
For more information, see
“Erasing printer memory” on page 31.

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information and bookmark settings, and embedded solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality. This lets the printer retain buered user data from complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
The printer is being decommissioned.
The printer hard disk is being replaced.
The printer is being moved to a dierent department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.
Securing the printer 33
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In highsecurity environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Degaussing—Flushes the hard disk with a magnetic field that erases stored data
Crushing—Physically compresses the hard disk to break component parts and render them unreadable
Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to physically destroy each hard disk where data is stored.
Maintaining the printer 34

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace
parts and supplies, may cause damage to your printer.

Adjusting the speaker volume

Adjusting the default internal speaker volume

The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a poweron reset.
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned
o.

Adjusting the default headphones volume

Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a poweron reset.
1 From the control panel, select Settings > Device > Accessibility > Headphone Volume.
2 Select the volume.

Networking

Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a
wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.
Connecting the printer to a wireless network using WiFi Protected Setup (WPS)
Before you begin, make sure that:
The access point (wireless router) is WPS‑certified or WPScompatible. For more information, see the
documentation that came with your access point.
A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Maintaining the printer 35
Using the Push Button method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > WiFi Protected Setup > Start Push Button Method
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
From the control panel, navigate to:
1
Settings > Network/Ports > Wireless > WiFi Protected Setup > Start PIN Method
2 Copy the eightdigit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address
Notes:
field.
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eightdigit PIN, and then save the changes.

Changing port settings after installing an internal solutions port

Notes:
If the printer has a static IP address, then do not change the configuration.
If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1
Open the printers folder.
2 From the shortcut menu of the printer with the new ISP, open the printer properties.
3 Configure the port from the list.
4 Update the IP address.
5 Apply the changes.
For Macintosh users
1
From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2 Type the IP address in the address field.
3 Apply the changes.
Maintaining the printer 36

Setting up serial printing (Windows only)

1 Set the parameters in the printer.
a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes.
2 From your computer, open the printers folder, and then select your printer.
3 Open the printer properties, and then select the COM port from the list.
4 Set the COM port parameters in Device Manager.
Notes:
Serial printing reduces printing speed.
Make sure that the serial cable is connected to the serial port on your printer.

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Notes:
Perform this task after every few months.
Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lintfree cloth.
Notes:
5 Connect the power cord to the electrical outlet, and then turn on the printer.
the printer, and then unplug the power cord from the electrical outlet.
o
Do not use household cleaners or detergents, as they may damage the finish of the printer.
Make sure that all areas of the printer are dry after cleaning.
CAUTION—POTENTIAL INJURY: To avoid the risk of to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
or electrical shock, connect the power cord
fire
Maintaining the printer 37

Ordering parts and supplies

To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter or A4size plain paper.

Checking the status of parts and supplies

1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
www.lexmark.com or contact the place where

Ordering toner cartridges

Notes:
The estimated cartridge yield is based on the ISO/IEC 19798 standard.
Extremely low print coverage for extended periods of time may negatively aect actual yield and may
cause cartridge parts to fail before toner exhaustion.
CS820 Return Program cartridges
Item United States
and Canada
Return Program toner cartridges
Black 72K10K0 72K20K0 72K50K0 72K70K0 72K30K0 72K60K0
Cyan 72K10C0 72K20C0 72K50C0 72K70C0 72K30C0 72K60C0
Magenta 72K10M0 72K20M0 72K50M0 72K70M0 72K30M0 72K60M0
Yellow 72K10Y0 72K20Y0 72K50Y0 72K70Y0 72K30Y0 72K60Y0
Extra High Yield Return Program toner cartridges
European Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and New Zealand
(ANZ)
Black 72K1XK0 72K2XK0 72K5XK0 72K4XK0 72K3XK0 72K6XK0
Maintaining the printer 38
Item United States
and Canada
Cyan 72K1XC0 72K2XC0 72K5XC0 72K4XC0 72K3XC0 72K6XC0
Magenta 72K1XM0 72K2XM0 72K5XM0 72K4XM0 72K3XM0 72K6XM0
Yellow 72K1XY0 72K2XY0 72K5XY0 72K4XY0 72K3XY0 72K6XY0
European Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and New Zealand
(ANZ)
CS820 Regular cartridges
Item Worldwide
Extra high yield regular toner cartridges
Black 72K0X10
Cyan 72K0X20
Magenta 72K0X30
Yellow 72K0X40
CS827 Return Program cartridges
Item United States
and Canada
Regular program toner cartridges
Black 73B10K0 73B20K0 73B50K0 73B40K0 73B30K0 73B60K0
Cyan 73B10C0 73B20C0 73B50C0 73B40C0 73B30C0 73B60C0
Magenta 73B10M0 73B20M0 73B50M0 73B40M0 73B30M0 73B60M0
Yellow 73B10Y0 73B20Y0 73B50Y0 73B40Y0 73B30Y0 73B60Y0
European Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and New Zealand
(ANZ)
CS827 Regular cartridges
Item Worldwide
Regular toner cartridges
Black 73B0010
Cyan 73B0020
Magenta 73B0030
Yellow 73B0040
Maintaining the printer 39

Ordering a photoconductor unit

Item Part number
Photoconductor unit (1 pack) 72K0P00
Photoconductor unit (3 pack) 72K0Q00

Ordering developer units

Item Part number
Return Program developer units
Black developer unit 72K0DK0
Color (CMY) developer kit 72K0DV0
Cyan developer unit 72K0DC0
Magenta developer unit 72K0DM0
Yellow developer unit 72K0DY0
Regular developer units
Black developer unit 72K0D10
Color (CMY) developer kit 72K0D50
Cyan developer unit 72K0D20
Magenta developer unit 72K0D30
Yellow developer unit 72K0D40

Ordering a developer and PC unit combo pack

Item All countries and regions
Return Program developer and PC unit combo pack
Black 72K0FK0
Color (CMY) 72K0FV0
Regular developer and PC unit combo pack
Black 72K0F10
Color (CMY) 72K0F50

Ordering staple cartridges

Item Part number
Staple cartridges 25A0013
Maintaining the printer 40

Ordering a waste toner bottle

Item Part number
Waste toner bottle 72K0W00
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.

Replacing parts and supplies

Replacing a developer unit

1 Open door A.
Maintaining the printer 41
2 Remove the waste toner bottle.
3 Remove the imaging unit.
4 Remove the developer unit.
5 Unpack the new developer unit, and then remove the packing material.
Maintaining the printer 42
6 Insert the new developer unit.
7 Insert the imaging unit.
8 Insert the waste toner bottle.
9 Close door A.

Replacing the fuser

1 Turn o the printer.
2 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 43
3 Remove the fuser.
4 Unpack the new fuser.
5 Clean the fuser lens using the cotton swab that came with the package.
2
Maintaining the printer 44
6 Insert the new fuser until it clicks into place.
7 Close door B.
8 Turn on the printer.

Replacing a photoconductor unit

1 Open door A.
Maintaining the printer 45
2 Remove the waste toner bottle.
3 Remove the imaging unit.
4 Remove the photoconductor unit.
Maintaining the printer 46
5 Unpack the new photoconductor unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.
6 Insert the new photoconductor unit.
7 Insert the imaging unit.
8 Insert the waste toner bottle.
9 Close door A.
Maintaining the printer 47

Replacing an imaging unit

1 Open door A.
2 Remove the waste toner bottle.
Maintaining the printer 48
3 Remove the imaging unit.
4 Unpack the new imaging unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.
5 Insert the new imaging unit.
Maintaining the printer 49
6 Insert the waste toner bottle.
7 Close door A.

Replacing a toner cartridge

1 Open door A.
2 Remove the toner cartridge.
3 Unpack the new toner cartridge.
Maintaining the printer 50
4 Insert the new toner cartridge until it clicks into place.
5 Close door A.

Replacing the waste toner bottle

1 Open door A.
2 Remove the waste toner bottle.
3 Unpack the new waste toner bottle.
Maintaining the printer 51
4 Insert the new waste toner bottle.
5 Close door A.

Replacing the transfer belt

1 Turn o the printer.
2 Open door A.
Maintaining the printer 52
3 Remove the waste toner bottle.
4 Open door A1.
5 Remove the transfer belt.
Maintaining the printer 53
6 Unpack the new transfer belt, and then remove the packing material.
Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of future print jobs.
7 Insert the new transfer belt until it clicks into place.
8 Close door A1.
Maintaining the printer 54
9 Insert the waste toner bottle.
10 Close door A .
11 Turn on the printer.

Replacing the transfer roller

1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the transfer roller.
Maintaining the printer 55
3 Unpack the new transfer roller.
Note: Do not remove the white packing material.
4 Insert the new transfer roller.
5 Remove the white packing material.
6 Close door B.
Maintaining the printer 56

Replacing the pick roller

Replacing the pick roller in the 550sheet tray or envelope tray
1
Turn o the printer.
2 Remove the tray.
3 Remove the pick roller.
4 Unpack the new pick roller.
Maintaining the printer 57
5 Insert the new pick roller until it clicks into place.
6 Insert the tray.
7 Turn on the printer.
Maintaining the printer 58
Replacing the pick roller in the 2200sheet tray
1
Turn o the printer.
2 Pull out, and then unlock the tray.
3 Remove the tray.
4 Remove the pick roller.
5 Unpack the new pick roller.
Maintaining the printer 59
6 Insert the new pick roller until it clicks into place.
7 Insert the tray.
8 Turn on the printer.
Maintaining the printer 60

Replacing the separator pad

1 Pull out the tray.
2 Remove the separator pad.
3 Unpack the new separator pad.
4 Insert the new separator pad until it clicks into place.
5 Insert the tray.
Maintaining the printer 61

Replacing the staple cartridge unit

Replacing the staple cartridge in the staple finisher
1 Open door G.
2 Remove the staple cartridge.
3 Unpack the new staple cartridge.
Maintaining the printer 62
4 Insert the new staple cartridge until it clicks into place.
5 Close door G.
Replacing the staple cartridge holder in the staple finisher
1 Open door G.
Maintaining the printer 63
2 Pull out the staple cartridge holder.
3 Remove the staple cartridge from the holder.
4 Unpack the new staple cartridge holder.
5 Insert the staple cartridge into the new holder until it clicks into place.
Maintaining the printer 64
6 Insert the staple cartridge holder.
7 Close door G.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Do not expose supplies to:
Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.
or electrical shock, use only the power cord
fire
Maintaining the printer 65
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Saving energy and paper

Setting up power saver modes

EcoMode
1
From the home screen, touch Settings > Device > Power Management > EcoMode.
2 Select a setting.
Sleep mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2 Enter the number of minutes the printer stays idle before it enters Sleep mode.
Hibernate mode
From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
1
2 Select the amount of time before the printer enters hibernate mode.
Maintaining the printer 66
Notes:
Make sure to wake the printer from hibernate mode before sending a print job.
The Embedded Web Server is disabled when the printer is in hibernate mode.

Adjusting the brightness of the printer display

1 From the home screen, touch Settings > Device > Preferences > Screen Brightness.
2 Adjust the setting.

Conserving supplies

Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
Print multiple pages on a single sheet of paper.
Use the preview feature to see how the document looks like before printing it.
Print one copy of the document to check its content and format for accuracy.

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most ecient and environmentally sensitive manner and that there is less packaging to dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark also oers recycling of packaging components in some countries or regions. For more information, go to packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.
www.lexmark.com/recycle, and then choose your country or region. Information on available
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Maintaining the printer 67

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Clearing jams 68

Clearing jams

Avoiding jams

Load paper properly
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
Push the tray
into the printer after loading paper.
firmly
Use recommended paper
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams 69
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:
When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1 Multipurpose feeder
2 Duplex unit
3 Fuser
4 Standard bin
5 Door G
6 Door F
7 Tr ay s
Clearing jams 70

Paper jam in trays

1 Pull out the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Clearing jams 71
4 Open the tray cover.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Close the tray cover.

Paper jam in the multipurpose feeder

1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 72
3 Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
4 Close door B.
5 Flex, fan, and align the paper edges before loading.
6 Reload paper.

Paper jam in the standard bin

1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 73
2 Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
3 Close door B.

Paper jam in door B

Paper jam in the fuser
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 74
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 75
3 Open the fuser access door.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5 Close door B.
Paper jam in the duplex unit
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 76
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Open the duplex cover.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 77
5 Close the duplex cover and door B.
Paper jam in the finisher bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 Open door F.
3 Remove the jammed paper.
Clearing jams 78
Note: Make sure that all paper fragments are removed.
4 Close door F.

Staple jam in door G

1 Open door G.
Clearing jams 79
2 Pull out the staple cartridge holder.
3 Open the staple guard, and then remove the loose staples.
Note: Do not insert the staples that came out of the cartridge.
Clearing jams 80
4 Close the staple guard.
5 Insert the staple cartridge holder.
6 Close door G.
Troubleshooting 81

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action Yes No
Step 1
Check if you are using a supported browser:
Internet Explorer® version 9 or later
Safari version 8.0.3 or later
Google Chrome
TM
Mozilla Firefox
Is your browser supported?
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
From the home screen
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if the printer is on.
Go to step 2. Install a supported
browser.
Go to step 3. Type the correct
printer IP address in the address
Go to step 4. Turn on the printer.
field.
Is the printer on?
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server are secure.
For more information, see the setup documentation that came with the printer.
Are the cable connections secure?
Go to step 5. Contact your
administrator.
Go to step 6. Secure the cable
connections.
Troubleshooting 82
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Unable to read
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 28
drive inserted into the front USB port?
flash
flash
drive
Go to step 7. Contact your
The problem is solved.
Go to step 2. The problem is
Go to step 3. The problem is
administrator.
Contact
support.
solved.
solved.
customer
Does the error message still appear?
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page 82.
Does the error message still appear?
Contact
support.
customer
The problem is solved.

Enabling the USB port

From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.

Checking the printer connectivity

1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.
Troubleshooting 83

Hardware options problems

Cannot detect internal option

Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back on.
Does the internal option operate correctly?
Step 2
Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 3
Check if the internal option is properly installed in the controller board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
The problem is solved.
Go to step 4. Go to step 3.
The problem is solved.
Go to step 2.
Go to step 4.
Does the internal option operate correctly?
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more information, see
on page 130.
“Adding available options in the print driver”
b Resend the print job.
Does the internal option operate correctly?
The problem is solved.
Contact
support.
customer
Troubleshooting 84

Internal solutions port does not operate correctly

Action Yes No
Step 1
Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2
Remove, and then install the ISP. For more information, see
“Installing an internal solutions port” on page 118.
Note: Use a supported ISP.
Does the ISP operate correctly?
Step 3
Check the cable and the ISP connection.
a Use the correct cable, and then make sure that it is securely
connected to the ISP.
b Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Does the ISP operate correctly?
Go to step 3. Go to step 2.
The problem is solved.
The problem is solved.
Go to step 3.
Contact
support.
customer

Parallel or serial interface card does not operate correctly

Action Yes No
Step 1
Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list.
Is the parallel or serial interface card listed in the Installed Features list?
Step 2
Remove, and then install the parallel or serial interface card. For more information, see
page 118.
Does the parallel or serial interface card operate correctly?
Step 3
Check the connection between the cable and the parallel or serial interface card.
Does the parallel or serial interface card operate correctly?
“Installing an internal solutions port” on
Go to step 3. Go to step 2.
The problem is solved.
The problem is solved.
Go to step 3.
Contact
support.
customer
Troubleshooting 85
Defective flash detected
Try one or more of the following:
Replace the defective flash memory.
From the printer control panel, select Continue to ignore the message and continue printing.
Cancel the current print job.
Not enough free space in
Try one or more of the following:
From the printer control panel, select Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the
Unformatted
Try one or more of the following:
From the control panel, select Continue to stop the defragmentation and continue printing.
Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be replaced.
flash
detected
flash
memory for resources
memory are deleted.
flash

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
The first number in the message after 42 indicates the region of the printer.
The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Troubleshooting 86
Region Numeric code
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
NonLexmark supply
The printer has detected a nonLexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third­party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and # simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see
supplies” on page 37.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter.
“Using genuine Lexmark parts and
1 From the control panel, navigate to:
Settings > Device > Maintenance >
Configuration
Menu > Supply Usage And Counters
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Troubleshooting 87

Paper feed problems

Envelope seals when printing

Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
Contact
customer support.
2 Resend the print job.
Does the envelope seal when printing?

Collated printing does not work

Action Yes No
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b Set Collate to On.
c Print the document.
Are the pages collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 2.
Go to step 3.
Are the pages collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is solved.
Contact
support.
customer
Troubleshooting 88

Paper curl

Action Yes No
Step 1
Move the paper guides in the tray to the correct position for the paper loaded.
Is the paper still curled?
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the paper still curled?
Step 3
a Remove paper from the tray, and then turn it over.
b Resend the print job.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Is the paper still curled?
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
Contact
support.
customer
b Resend the print job.
Is the paper still curled?

Tray linking does not work

Action Yes No
Step 1
a Check if the trays contain paper of the same size and type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is solved.
The problem is solved.
Go to step 2.
Troubleshooting 89
Action Yes No
Step 2
a From the home screen, touch Settings > Paper > Tr ay
Configuration > Paper Size/Type.
b Set the paper size and type to match the paper loaded in the
linked trays.
c Print the document.
Do the trays link correctly?

Check tray connection

Try one or more of the following:
Turn o the printer, wait for about 10 seconds, and then turn it back on.
If the error occurs a second time, then:
1 Turn o the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Insert the tray. 5 Connect the power cord to the electrical outlet.
The problem is solved.
Contact
support.
customer
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
6 Turn on the printer.
If the error occurs again, then:
1 Turn o the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Contact customer support.
From the control panel, select Continue to clear the message and resume printing.
Troubleshooting 90

Paper frequently jams

Action Yes No
Step 1
a Pull out the tray.
b Check if the paper is loaded correctly.
Notes:
Make sure that the paper guides are positioned correctly.
Make sure that the stack height is below the maximum
paper
indicator.
fill
Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams still occur frequently?
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
a Load paper from a fresh package.
b Print the document.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact
support.
customer
The problem is solved.
Do paper jams still occur frequently?

Jammed pages are not reprinted

Action Yes No
a From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b Select On or Auto.
c Apply the changes.
Are the jammed pages reprinted?
The problem is solved.
Contact
support.
customer
Troubleshooting 91

Printing problems

Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list. Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
Step 2
The print job may contain a formatting error or invalid data.
Delete the print job, and then send it again.
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
Step 3
If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 2.
Go to step 3.
Go to step 4.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is solved.
Go to step 5.
Troubleshooting 92
Action Yes No
Step 5
a Add printer memory.
The problem is solved.
b Resend the print job.
Are the documents printed?

Slow printing

Action Yes No
Step 1
a Make sure that the printer is not in EcoMode and Quiet Mode.
b Print the document.
Is the printer printing slow?
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded in
the tray.
You can also change the setting on the printer control
panel.
b Print the document.
Go to step 2. The problem is
Go to step 3. The problem is
Contact
support.
solved.
solved.
customer
Is the printer printing slow?
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the printer printing slow?
Step 4
a Remove held jobs.
b Print the document.
Is the printer printing slow?
Step 5
a Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
Troubleshooting 93
Action Yes No
Step 6
a From the Quality menu on the control panel, set the Print
Resolution to 4800CQ.
b Print the document.
Is the printer printing slow?
Step 7
a Make sure that the printer is not overheating.
Notes:
Allow the printer to cool down after a long print job.
Observe the recommended ambient temperature for the
printer. For more information, see
for the printer” on page 9.
“Selecting a location
b Print the document.
Is the printer printing slow?
Step 8
a Add more printer memory.
b Print the document.
Go to step 7. The problem is
solved.
Go to step 8. The problem is
solved.
Contact
support.
customer
The problem is solved.
Is the printer printing slow?

Print jobs do not print

Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Resend the print job.
Is the document printed?
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Resend the print job.
Is the document printed?
The problem is solved.
The problem is solved.
Go to step 2.
Go to step 3.
Troubleshooting 94
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer. For more information, see the setup documentation that came
with the printer.
b Resend the print job.
Is the document printed?
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the print job.
Is the document printed?
Step 5
a Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Is the document printed?
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 4.
Go to step 5.
Contact
support.
customer

Print quality is poor

Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troub leshootin g > Basic Print Quality Pages.
Troubleshooting 95
Action Yes No
Step 1
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Step 2
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Go to step 2. The problem is
solved.
Contact
support.
customer
The problem is solved.
Dark print
Action Yes No
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Troubleshooting 96
Action Yes No
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit or imaging kit, and then resend the print job.
Is the print still too dark?
Change the texture settings to match the paper you are printing on.
Go to step 6. The problem is
Contact
support.
customer
Go to step 5.
solved.
The problem is solved.
Troubleshooting 97
Ghost images
Leading edge
ABCD
ABCD
ABCD
ABCD
Trailing edge
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Resend the print job.
Do ghost images still appear on prints?
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do ghost images still appear on prints?
Step 3
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer
support.
The problem is solved.
Do ghost images still appear on prints?
Gray background
Leading edge
ABCDE ABCDE ABCDE
Trailing edge
Troubleshooting 98
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Quality.
b Adjust the toner darkness.
c Print the document.
Does gray background still appear on prints?
Step 2
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Start the process.
c Print the document.
Does gray background still appear on prints?
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
b Print the document.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact
support.
customer
The problem is solved.
Does gray background still appear on prints?
Horizontal dark lines
ABCDE ABCDE ABCDE
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 99
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Step 4
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
b Resend the print job.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Do horizontal dark lines still appear on prints?
Step 5
Replace the imaging unit or imaging kit, and then resend the print job.
Do horizontal dark lines still appear on prints?
Horizontal white lines
Leading edge
Trailing edge
Contact
support.
customer
The problem is solved.
Troubleshooting 100
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal white lines still appear on prints?
Step 2
a Load the specified tray or feeder with the recommended paper
type.
b Resend the print job.
Do horizontal white lines still appear on prints?
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
b Resend the print job.
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Do horizontal white lines still appear on prints?
Step 4
Replace the imaging unit or imaging kit, and then resend the print job.
Do horizontal white lines still appear on prints?
Incorrect margins
ABCD ABCD ABCD
Contact
support.
customer
The problem is solved.
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