Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light.......................................................13
Using the home screen.....................................................................................................................................13
Menu map.............................................................................................................................................................15
Printing a menu settings page........................................................................................................................16
Setting up and using the home screen applications.............................. 17
Customizing the home screen........................................................................................................................ 17
Using Display Customization...........................................................................................................................17
Setting up Forms and Favorites......................................................................................................................17
Printing from a computer.................................................................................................................................26
Printing from a mobile device........................................................................................................................26
Printing from a flash drive................................................................................................................................27
Supported flash drives and file types.......................................................................................................... 28
Printing held jobs...............................................................................................................................................29
Printing a font sample list................................................................................................................................30
Canceling a print job........................................................................................................................................ 30
Securing the printer.................................................................................... 31
Locating the security slot..................................................................................................................................31
Statement of Volatility...................................................................................................................................... 32
Maintaining the printer.............................................................................. 34
Adjusting the speaker volume.......................................................................................................................34
Setting up serial printing (Windows only)....................................................................................................36
Cleaning the printer..........................................................................................................................................36
Ordering parts and supplies...........................................................................................................................37
Replacing parts and supplies.........................................................................................................................40
Moving the printer.............................................................................................................................................64
Saving energy and paper................................................................................................................................65
Identifying jam locations..................................................................................................................................69
Paper jam in trays..............................................................................................................................................70
Contents4
Paper jam in the multipurpose feeder...........................................................................................................71
Paper jam in the standard bin........................................................................................................................ 72
Paper jam in door B...........................................................................................................................................73
Paper jam in the finisher bin........................................................................................................................... 77
Staple jam in door G......................................................................................................................................... 78
Issues with supplies..........................................................................................................................................85
Paper feed problems........................................................................................................................................ 87
Color quality problems.................................................................................................................................... 113
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
www.lexmark.com/multifunctionprinters.
Safety information7
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the
printer and unplug the power cord from the electrical outlet before accessing areas marked with this
symbol.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Learning about the printer8
Learning about the printer
Finding information about the printer
What are you looking for?Find it here
Initial setup instructions:
• Connecting the printer
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
• Installing the printer software
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
firmware
or go to
• Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Help using the printer softwareHelp for Microsoft® Windows® or Macintosh
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
operating systems—Open a printer software
program or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer9
What are you looking for?Find it here
Go to
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
sturdy, and stable surface.
flat,
Learning about the printer10
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
fluctuations:
• Allow the following recommended amount of space around the printer for proper ventilation:
1Top305 m m (12 in. )
2Right side 152 mm (6 in.)
3Front381 mm (15 in.)
4Left side457 mm (18 in.)
5Rear203 mm (8 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
You can configure your printer by adding an optional 2200‑sheet tray or a combination of up to three optional
550‑sheet trays or envelope trays.
www.lexmark.com/multifunctionprinters.
Learning about the printer11
1Control panel
2Staple finisher
3Standard bin
4Standard 550‑sheet tray
5Optional 550‑sheet trays or envelope trays
6Optional 2200‑sheet tray
7Multipurpose feeder
Attaching cables
CAUTION—POTENTIAL INJURY: To avoid the risk of
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
or electrical shock, connect the power cord to
fire
or electrical shock, use only the power cord
fire
Learning about the printer12
Use theTo
1USB printer portConnect the printer to a computer.
2Ethernet portConnect the printer to an Ethernet network.
3USB portsAttach a keyboard or any compatible options.
4Power cord socket Connect the printer to a properly grounded electrical outlet.
Using the control panel
1
2
9
8
3
7
6
4
5
Use theTo
1Display
• View the printer messages and supply status.
• Set up and operate the printer.
Learning about the printer13
Use theTo
2Home buttonGo to the home screen.
3KeypadEnter numbers or symbols in an input field.
4Power button
5Stop or Cancel buttonStop the current job.
6Indicator lightCheck the status of the printer.
7Volume buttonsAdjust the volume of the headset or speaker.
8Headset or speaker port Attach a headset or speaker.
9Backspace buttonMove the cursor backward and delete a character in an input field.
• Turn on or turn o the printer.
Note: To tu r n o the printer, press and hold the power button for
seconds.
• Set the printer to Sleep or Hibernate mode.
• Wake the printer from Sleep or Hibernate mode.
Understanding the status of the power button and
indicator light
Indicator lightPrinter status
OThe printer is o or in Hibernate mode.
BlueThe printer is ready or processing data.
five
RedThe printer requires user intervention.
Power button lightPrinter status
OThe printer is o, ready, or processing data.
Solid amberThe printer is in sleep mode.
Blinking amberThe printer is in hibernate mode.
Using the home screen
When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to
initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Learning about the printer14
To uc hTo
1Status/Supplies
• Show a printer warning or error message whenever the printer requires intervention
to continue processing.
• View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2Job QueueShow all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3Change Language Change the language on the printer display.
4SettingsAccess the printer menus.
5USB DriveView, select, or print photos and documents from a flash drive.
6Held JobsShow all the current held print jobs.
These settings may also appear on the home screen
To uc hTo
BookmarksAccess bookmarks.
App ProfilesAccess application profiles.
Lock DevicePrevent users from accessing any printer functions from the home screen.
Learning about the printer15
Menu map
Device
• Preferences
• Remote Operator Panel
• Notifications
• Power Management
• Information Sent to Lexmark
Print
• Layout
• Finishing
• Setup
• Quality
• Job Accounting
• XPS
Paper
• Tra y Configura t ion
• Media
Configuration
Network/Ports
• Accessibility
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About This Printer
• PDF
• PostScript
• PCL
• HTML
• Image
• PPDS
• Bin Configuration
• Network Overview
• Wireless
• AirPrint
• Ethernet
• TCP/IP
• IPv6
• SNMP
• IPSec
USB Drive
Flash Drive Print
Security
• Login Methods
• Schedule USB Devices
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Parallel [x]
• Serial
• Google Cloud Print
• Wi-Fi Direct
• Disk Encryption
• Erase Temporary Data Files
• Solutions LDAP Settings
• Miscellaneous
Learning about the printer16
Option Card Menu
Note: This setting appears only when an optional card is installed.
From the home screen, touch Settings > Reports > Menu Settings Page.
Setting up and using the home screen applications17
Setting up and using the home screen
applications
Customizing the home screen
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Visible Home Screen Icons.
3 Select the icons that you want to appear on the home screen.
4 Apply the changes.
Using Display Customization
Changing the wallpaper
1 From the home screen, touch Change Wallpaper.
2 Select an image to use.
3 Apply the changes.
Creating a slide show
Before you begin, make sure to configure the slide show settings. For more information, see the documentation
that came with the solution.
1 Insert a
2 From the home screen, touch Slideshow.
Note: Images appear in alphabetical order.
drive into the USB port.
flash
Setting up Forms and Favorites
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Apps > Forms and Favorites > Configure.
3 Click Add, and then customize the settings.
Setting up and using the home screen applications18
Notes:
• To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
• Make sure that the printer has access rights to the folder where the bookmark is located.
4 Apply the changes.
Configuring Eco‑Settings
1 From the home screen, touch Eco‑Settings.
2 Configure the Eco‑Mode settings or schedule a power-saving mode.
3 Apply the changes.
Managing contacts
Adding contacts
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.
Adding groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Setting up and using the home screen applications19
Editing contacts or groups
1 Open a web browser, and then type the printer IP address in the address
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, click a contact name, and then edit the information.
• From the Contact Groups section, click a group name, and then edit the information.
4 Apply the changes.
field.
Deleting contacts or groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, select a contact that you want to delete.
• From the Contact Groups section, select a group name that you want to delete.
Setting up and using the accessibility features20
Setting up and using the accessibility features
Enabling Magnification mode
1 From the control panel, press and hold the 5 key until you hear a voice message.
2 Select
3 Select OK.
For more information on navigating a magnified screen, see
page 21.
Magnification
.
“Navigating the screen using gestures” on
Activating Voice Guidance
From the control panel
1 Press and hold the 5 key until you hear a voice message.
2 Select OK.
From the keyboard
1 Press and hold the 5 key until you hear a voice message.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
• Voice Guidance is also activated when you insert headphones into the headphone jack.
• To adjust the volume, use the volume buttons at the bottom part of the control panel.
Adjusting the Voice Guidance speech rate
1 From the home screen, select Settings > Device > Accessibility > Speech Rate.
2 Select the speech rate.
Enabling spoken passwords or personal identification
numbers
1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2 Enable the setting.
Setting up and using the accessibility features21
Navigating the screen using gestures
Notes:
• The gestures are applicable only when Voice Guidance is activated.
• A physical keyboard is required for typing characters and adjusting certain settings.
GestureFunction
Double‑tapSelect an option or item on the screen.
Triple‑tapZoom in or zoom out text and images.
Swipe right or swipe downMove to the next item on the screen.
Swipe left or swipe upMove to the previous item on the screen.
PanAccess parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two
image.
Swipe up then leftExit an application and return to the home screen.
fingers
to drag across a zoomed
Swipe down then left
Swipe up then downRepeat a spoken prompt.
• Cancel a job.
• Go back to the previous setting.
• Exit the screen that appears without changing any setting or value.
Using the keyboard on the display
Do one or more of the following:
• Drag a
• Lift the
• Press Backspace to delete characters.
• To hear the content in the input field, press Tab , and then press Shift + Tab.
over the key to announce the character.
finger
to enter or type the character in the
finger
field.
Loading paper and specialty media22
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1 From the home screen, navigate to:
Settings > Paper > Tray Co nfigurat ion > Paper Size/Type > select a paper source
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2 Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media23
3 Flex, fan, and align the paper edges before loading.
4 Load the paper with the printable side faceup.
Note: Load envelopes only in the optional envelope tray.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives in the optional envelope tray.
Notes:
• Load letterhead faceup with the header on the left side of the tray for one‑sided printing.
• Load letterhead facedown with the header on the right side of the tray for two‑sided printing.
• Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that
require finishing.
• Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that
require finishing.
• Load pre‑punched paper with the holes toward the front or left side of the tray.
• Load envelopes with the
envelopes with the flap side down and against the left side of the tray.
side down and against the back side of the tray. Load European
flap
• Do not slide paper into the tray.
• Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
Loading paper and specialty media24
5 Insert the tray.
If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the
paper loaded.
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper you are loading.
3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media25
4 Load the paper.
• Load paper, card stock, and transparencies with the printable side facedown and the top edge entering
the printer
first.
• Load envelopes with the
envelopes with the flap side up and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
side up and against the left side of the paper guide. Load European
flap
5 From the control panel, set the paper size and type to match the paper loaded in the tray.
Linking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper.
3 Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4 Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Printing26
Printing
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing forms
1 From the home screen, navigate to:
Forms and Favorites > select form > Print
2 If necessary, configure the print settings.
3 Send the print job.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing27
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Notes:
• This application is supported only in some Apple devices.
• This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing from a flash drive
1 Insert a flash drive into the USB port.
Notes:
• If you insert the
drive when an error message appears, then the printer ignores the
flash
flash
drive.
Printing28
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 From the display, touch the document that you want to print.
If necessary, configure other print settings.
3 Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Supported flash drives and file types
Flash drives
• Lexar JumpDrive S70 (16GB and 32GB)
• SanDisk Cruzer (16GB and 32GB)
• PNY Attaché (16GB and 32GB)
Notes:
– The printer supports high‑speed USB flash drives with full‑speed standard.
– USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents:
• .doc or .docx
• .xls or .xlsx
• .ppt or .pptx
• .pdf
• .xps
Printing29
Images:
• .dcx
• .gif
• .jpeg or .jpg
• .bmp
• .pcx
• .ti or .tif
• .png
Configuring confidential jobs
1 From the home screen, touch Settings > Security > Confidential Print Setup.
2 Configure the settings.
UseTo
Max Invalid PINLimit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Repeat Job
Expiration
Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.
Reserve Job
Expiration
Set the amount of time before confidential jobs are automatically deleted from the printer
memory.
Note:
Confidential
delete them manually.
Set the amount of time before repeat jobs are deleted from the printer memory.
Note: Repeat held jobs are stored so extra copies can be printed later.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Set the amount of time before reserved jobs are deleted without being printed.
Note: Reserve held jobs are automatically deleted after printing.
held jobs are stored in the printer until you log in and release or
Printing held jobs
1 From the document you are trying to print, open the Print dialog.
2 Select the printer, and then do the following:
• For Windows users, click Properties or Preferences, and then click Print and Hold.
• For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, touch Held Jobs.
7 Send the print job.
Printing30
Printing a font sample list
1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To u ch PCL Fonts or PostScript Fonts.
Canceling a print job
From the printer control panel
1 From the home screen, touch Job Queue.
Note: You can also access this setting by touching the top section of the home screen.
2 Select the job to cancel.
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Securing the printer31
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To e r as e no n ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3 Follow the instructions on the display.
Erasing printer hard disk memory
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on hard disk check box, and then touch ERASE.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Securing the printer32
Configuring printer hard disk encryption
1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.
Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data
from the printer before starting the encryption.
2 Follow the instructions on the display.
Notes:
• Do not turn o the printer during the encryption process. Loss of data can occur.
• Disk encryption can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
• After encryption, the printer returns to the home screen.
Restoring factory default settings
From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all
settings > RESTORE > Start.
For more information, see
“Erasing printer memory” on page 31.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memoryDescription
Volatile memoryYour printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memoryYour printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information and bookmark settings, and embedded
solutions.
Hard disk memorySome printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality.
This lets the printer retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer hard disk is being replaced.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Securing the printer33
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely
erased is to physically destroy each hard disk where data is stored.
Maintaining the printer34
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace
parts and supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
The speaker volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a power‑on reset.
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned
o.
Adjusting the default headphones volume
Headphones volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a power‑on reset.
1 From the control panel, select Settings > Device > Accessibility > Headphone Volume.
2 Select the volume.
Networking
Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a
wireless network. For information on installing the wireless network adapter, see the setup sheet that came
with the adapter.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
3 Open a Web browser, and then type the IP address of your access point in the address
Notes:
field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Changing port settings after installing an internal solutions port
Notes:
• If the printer has a static IP address, then do not change the configuration.
• If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
• If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1
Open the printers folder.
2 From the shortcut menu of the printer with the new ISP, open the printer properties.
3 Configure the port from the list.
4 Update the IP address.
5 Apply the changes.
For Macintosh users
1
From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2 Type the IP address in the address field.
3 Apply the changes.
Maintaining the printer36
Setting up serial printing (Windows only)
1 Set the parameters in the printer.
a From the control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
c Apply the changes.
2 From your computer, open the printers folder, and then select your printer.
3 Open the printer properties, and then select the COM port from the list.
4 Set the COM port parameters in Device Manager.
Notes:
• Serial printing reduces printing speed.
• Make sure that the serial cable is connected to the serial port on your printer.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
5 Connect the power cord to the electrical outlet, and then turn on the printer.
the printer, and then unplug the power cord from the electrical outlet.
o
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
Maintaining the printer37
Ordering parts and supplies
To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
www.lexmark.com or contact the place where
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield and may
cause cartridge parts to fail before toner exhaustion.
CS820 Return Program cartridges
ItemUnited States
and Canada
Return Program toner cartridges
Black72K10K072K20K072K50K072K70K072K30K072K60K0
Cyan72K10C072K20C072K50C072K70C072K30C072K60C0
Magenta72K10M072K20M072K50M072K70M072K30M072K60M0
Yellow72K10Y072K20Y072K50Y072K70Y072K30Y072K60Y0
Extra High Yield Return Program toner cartridges
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and
New Zealand
(ANZ)
Black72K1XK072K2XK072K5XK072K4XK072K3XK072K6XK0
Maintaining the printer38
ItemUnited States
and Canada
Cyan72K1XC072K2XC072K5XC072K4XC072K3XC072K6XC0
Magenta72K1XM072K2XM072K5XM072K4XM072K3XM072K6XM0
Yellow72K1XY072K2XY072K5XY072K4XY072K3XY072K6XY0
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and
New Zealand
(ANZ)
CS820 Regular cartridges
ItemWorldwide
Extra high yield regular toner cartridges
Black72K0X10
Cyan72K0X20
Magenta72K0X30
Yellow72K0X40
CS827 Return Program cartridges
ItemUnited States
and Canada
Regular program toner cartridges
Black73B10K073B20K073B50K073B40K073B30K073B60K0
Cyan73B10C073B20C073B50C073B40C073B30C073B60C0
Magenta73B10M073B20M073B50M073B40M073B30M073B60M0
Yellow73B10Y073B20Y073B50Y073B40Y073B30Y073B60Y0
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and
New Zealand
(ANZ)
CS827 Regular cartridges
ItemWorldwide
Regular toner cartridges
Black73B0010
Cyan73B0020
Magenta73B0030
Yellow73B0040
Maintaining the printer39
Ordering a photoconductor unit
ItemPart number
Photoconductor unit (1 pack)72K0P00
Photoconductor unit (3 pack)72K0Q00
Ordering developer units
ItemPart number
Return Program developer units
Black developer unit72K0DK0
Color (CMY) developer kit72K0DV0
Cyan developer unit72K0DC0
Magenta developer unit72K0DM0
Yellow developer unit72K0DY0
Regular developer units
Black developer unit72K0D10
Color (CMY) developer kit72K0D50
Cyan developer unit72K0D20
Magenta developer unit72K0D30
Yellow developer unit72K0D40
Ordering a developer and PC unit combo pack
ItemAll countries and regions
Return Program developer and PC unit combo pack
Black72K0FK0
Color (CMY)72K0FV0
Regular developer and PC unit combo pack
Black72K0F10
Color (CMY)72K0F50
Ordering staple cartridges
ItemPart number
Staple cartridges25A0013
Maintaining the printer40
Ordering a waste toner bottle
ItemPart number
Waste toner bottle72K0W00
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Replacing parts and supplies
Replacing a developer unit
1 Open door A.
Maintaining the printer41
2 Remove the waste toner bottle.
3 Remove the imaging unit.
4 Remove the developer unit.
5 Unpack the new developer unit, and then remove the packing material.
Maintaining the printer42
6 Insert the new developer unit.
7 Insert the imaging unit.
8 Insert the waste toner bottle.
9 Close door A.
Replacing the fuser
1 Turn o the printer.
2 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer43
3 Remove the fuser.
4 Unpack the new fuser.
5 Clean the fuser lens using the cotton swab that came with the package.
2
Maintaining the printer44
6 Insert the new fuser until it clicks into place.
7 Close door B.
8 Turn on the printer.
Replacing a photoconductor unit
1 Open door A.
Maintaining the printer45
2 Remove the waste toner bottle.
3 Remove the imaging unit.
4 Remove the photoconductor unit.
Maintaining the printer46
5 Unpack the new photoconductor unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
6 Insert the new photoconductor unit.
7 Insert the imaging unit.
8 Insert the waste toner bottle.
9 Close door A.
Maintaining the printer47
Replacing an imaging unit
1 Open door A.
2 Remove the waste toner bottle.
Maintaining the printer48
3 Remove the imaging unit.
4 Unpack the new imaging unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
5 Insert the new imaging unit.
Maintaining the printer49
6 Insert the waste toner bottle.
7 Close door A.
Replacing a toner cartridge
1 Open door A.
2 Remove the toner cartridge.
3 Unpack the new toner cartridge.
Maintaining the printer50
4 Insert the new toner cartridge until it clicks into place.
5 Close door A.
Replacing the waste toner bottle
1 Open door A.
2 Remove the waste toner bottle.
3 Unpack the new waste toner bottle.
Maintaining the printer51
4 Insert the new waste toner bottle.
5 Close door A.
Replacing the transfer belt
1 Turn o the printer.
2 Open door A.
Maintaining the printer52
3 Remove the waste toner bottle.
4 Open door A1.
5 Remove the transfer belt.
Maintaining the printer53
6 Unpack the new transfer belt, and then remove the packing material.
Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of
future print jobs.
7 Insert the new transfer belt until it clicks into place.
8 Close door A1.
Maintaining the printer54
9 Insert the waste toner bottle.
10 Close door A .
11 Turn on the printer.
Replacing the transfer roller
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the transfer roller.
Maintaining the printer55
3 Unpack the new transfer roller.
Note: Do not remove the white packing material.
4 Insert the new transfer roller.
5 Remove the white packing material.
6 Close door B.
Maintaining the printer56
Replacing the pick roller
Replacing the pick roller in the 550‑sheet tray or envelope tray
1
Turn o the printer.
2 Remove the tray.
3 Remove the pick roller.
4 Unpack the new pick roller.
Maintaining the printer57
5 Insert the new pick roller until it clicks into place.
6 Insert the tray.
7 Turn on the printer.
Maintaining the printer58
Replacing the pick roller in the 2200‑sheet tray
1
Turn o the printer.
2 Pull out, and then unlock the tray.
3 Remove the tray.
4 Remove the pick roller.
5 Unpack the new pick roller.
Maintaining the printer59
6 Insert the new pick roller until it clicks into place.
7 Insert the tray.
8 Turn on the printer.
Maintaining the printer60
Replacing the separator pad
1 Pull out the tray.
2 Remove the separator pad.
3 Unpack the new separator pad.
4 Insert the new separator pad until it clicks into place.
5 Insert the tray.
Maintaining the printer61
Replacing the staple cartridge unit
Replacing the staple cartridge in the staple finisher
1 Open door G.
2 Remove the staple cartridge.
3 Unpack the new staple cartridge.
Maintaining the printer62
4 Insert the new staple cartridge until it clicks into place.
5 Close door G.
Replacing the staple cartridge holder in the staple finisher
1 Open door G.
Maintaining the printer63
2 Pull out the staple cartridge holder.
3 Remove the staple cartridge from the holder.
4 Unpack the new staple cartridge holder.
5 Insert the staple cartridge into the new holder until it clicks into place.
Maintaining the printer64
6 Insert the staple cartridge holder.
7 Close door G.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity above 80%
• Salty air
• Corrosive gases
• Heavy dust
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of
provided with this product or the manufacturer's authorized replacement.
or electrical shock, use only the power cord
fire
Maintaining the printer65
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Setting up power saver modes
Eco‑Mode
1
From the home screen, touch Settings > Device > Power Management > Eco‑Mode.
2 Select a setting.
Sleep mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2 Enter the number of minutes the printer stays idle before it enters Sleep mode.
Hibernate mode
From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
1
2 Select the amount of time before the printer enters hibernate mode.
Maintaining the printer66
Notes:
• Make sure to wake the printer from hibernate mode before sending a print job.
• The Embedded Web Server is disabled when the printer is in hibernate mode.
Adjusting the brightness of the printer display
1 From the home screen, touch Settings > Device > Preferences > Screen Brightness.
2 Adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
www.lexmark.com/recycle, and then choose your country or region. Information on available
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Maintaining the printer67
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Clearing jams68
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray
into the printer after loading paper.
firmly
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams69
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1Multipurpose feeder
2Duplex unit
3Fuser
4Standard bin
5Door G
6Door F
7Tr ay s
Clearing jams70
Paper jam in trays
1 Pull out the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Clearing jams71
4 Open the tray cover.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Close the tray cover.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams72
3 Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
4 Close door B.
5 Flex, fan, and align the paper edges before loading.
6 Reload paper.
Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams73
2 Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
3 Close door B.
Paper jam in door B
Paper jam in the fuser
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams74
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams75
3 Open the fuser access door.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5 Close door B.
Paper jam in the duplex unit
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams76
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Open the duplex cover.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams77
5 Close the duplex cover and door B.
Paper jam in the finisher bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 Open door F.
3 Remove the jammed paper.
Clearing jams78
Note: Make sure that all paper fragments are removed.
4 Close door F.
Staple jam in door G
1 Open door G.
Clearing jams79
2 Pull out the staple cartridge holder.
3 Open the staple guard, and then remove the loose staples.
Note: Do not insert the staples that came out of the cartridge.
Clearing jams80
4 Close the staple guard.
5 Insert the staple cartridge holder.
6 Close door G.
Troubleshooting81
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
ActionYesNo
Step 1
Check if you are using a supported browser:
• Internet Explorer® version 9 or later
• Safari version 8.0.3 or later
• Google Chrome
TM
• Mozilla Firefox
Is your browser supported?
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
• From the home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if the printer is on.
Go to step 2.Install a supported
browser.
Go to step 3.Type the correct
printer IP address in
the address
Go to step 4.Turn on the printer.
field.
Is the printer on?
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server
are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections secure?
Go to step 5.Contact your
administrator.
Go to step 6.Secure the cable
connections.
Troubleshooting82
ActionYesNo
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Unable to read
ActionYesNo
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 28
drive inserted into the front USB port?
flash
flash
drive
Go to step 7.Contact your
The problem is
solved.
Go to step 2.The problem is
Go to step 3.The problem is
administrator.
Contact
support.
solved.
solved.
customer
Does the error message still appear?
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page 82.
Does the error message still appear?
Contact
support.
customer
The problem is
solved.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Checking the printer connectivity
1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting83
Hardware options problems
Cannot detect internal option
ActionYesNo
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
Step 2
Print a menu settings page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 3
Check if the internal option is properly installed in the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
The problem is
solved.
Go to step 4.Go to step 3.
The problem is
solved.
Go to step 2.
Go to step 4.
Does the internal option operate correctly?
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
on page 130.
“Adding available options in the print driver”
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
support.
customer
Troubleshooting84
Internal solutions port does not operate correctly
ActionYesNo
Step 1
Print a menu settings page, and then check if the internal solutions
port (ISP) appears in the Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2
Remove, and then install the ISP. For more information, see
“Installing an internal solutions port” on page 118.
Note: Use a supported ISP.
Does the ISP operate correctly?
Step 3
Check the cable and the ISP connection.
a Use the correct cable, and then make sure that it is securely
connected to the ISP.
b Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Does the ISP operate correctly?
Go to step 3.Go to step 2.
The problem is
solved.
The problem is
solved.
Go to step 3.
Contact
support.
customer
Parallel or serial interface card does not operate correctly
ActionYesNo
Step 1
Print a menu settings page, and then check if the parallel or serial
interface card appears in the Installed Features list.
Is the parallel or serial interface card listed in the Installed Features
list?
Step 2
Remove, and then install the parallel or serial interface card.
For more information, see
page 118.
Does the parallel or serial interface card operate correctly?
Step 3
Check the connection between the cable and the parallel or serial
interface card.
Does the parallel or serial interface card operate correctly?
“Installing an internal solutions port” on
Go to step 3.Go to step 2.
The problem is
solved.
The problem is
solved.
Go to step 3.
Contact
support.
customer
Troubleshooting85
Defective flash detected
Try one or more of the following:
• Replace the defective flash memory.
• From the printer control panel, select Continue to ignore the message and continue printing.
• Cancel the current print job.
Not enough free space in
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
• Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the
Unformatted
Try one or more of the following:
• From the control panel, select Continue to stop the defragmentation and continue printing.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
flash
detected
flash
memory for resources
memory are deleted.
flash
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
RegionNumeric code
Worldwide or Undefined region0
North America (United States, Canada)1
European Economic Area, Western Europe, Nordic countries, Switzerland2
Asia Pacific3
Latin America4
Rest of Europe, Middle East, Africa5
Australia, New Zealand6
Troubleshooting86
RegionNumeric code
Invalid region9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and # simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies” on page 37.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset
the supply usage counter.
“Using genuine Lexmark parts and
1 From the control panel, navigate to:
Settings > Device > Maintenance >
Configuration
Menu > Supply Usage And Counters
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Troubleshooting87
Paper feed problems
Envelope seals when printing
ActionYesNo
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
Contact
customer
support.
2 Resend the print job.
Does the envelope seal when printing?
Collated printing does not work
ActionYesNo
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b Set Collate to On.
c Print the document.
Are the pages collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Are the pages collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
support.
customer
Troubleshooting88
Paper curl
ActionYesNo
Step 1
Move the paper guides in the tray to the correct position for the
paper loaded.
Is the paper still curled?
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Is the paper still curled?
Step 3
a Remove paper from the tray, and then turn it over.
b Resend the print job.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Go to step 4.The problem is
solved.
Is the paper still curled?
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
Contact
support.
customer
b Resend the print job.
Is the paper still curled?
Tray linking does not work
ActionYesNo
Step 1
a Check if the trays contain paper of the same size and type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
The problem is
solved.
Go to step 2.
Troubleshooting89
ActionYesNo
Step 2
a From the home screen, touch Settings > Paper > Tr ay
Configuration > Paper Size/Type.
b Set the paper size and type to match the paper loaded in the
linked trays.
c Print the document.
Do the trays link correctly?
Check tray connection
Try one or more of the following:
• Turn o the printer, wait for about 10 seconds, and then turn it back on.
If the error occurs a second time, then:
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the indicated tray.
4 Insert the tray.
5 Connect the power cord to the electrical outlet.
The problem is
solved.
Contact
support.
customer
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
6 Turn on the printer.
If the error occurs again, then:
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the indicated tray.
4 Contact customer support.
• From the control panel, select Continue to clear the message and resume printing.
Troubleshooting90
Paper frequently jams
ActionYesNo
Step 1
a Pull out the tray.
b Check if the paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
indicator.
fill
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams still occur frequently?
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
a Load paper from a fresh package.
b Print the document.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Contact
support.
customer
The problem is
solved.
Do paper jams still occur frequently?
Jammed pages are not reprinted
ActionYesNo
a From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b Select On or Auto.
c Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
support.
customer
Troubleshooting91
Printing problems
Confidential and other held documents do not print
ActionYesNo
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Go to step 4.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Troubleshooting92
ActionYesNo
Step 5
a Add printer memory.
The problem is
solved.
b Resend the print job.
Are the documents printed?
Slow printing
ActionYesNo
Step 1
a Make sure that the printer is not in Eco‑Mode and Quiet Mode.
b Print the document.
Is the printer printing slow?
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel.
b Print the document.
Go to step 2.The problem is
Go to step 3.The problem is
Contact
support.
solved.
solved.
customer
Is the printer printing slow?
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the printer printing slow?
Step 4
a Remove held jobs.
b Print the document.
Is the printer printing slow?
Step 5
a Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b Print the document.
Is the printer printing slow?
Go to step 4.The problem is
solved.
Go to step 5.The problem is
solved.
Go to step 6.The problem is
solved.
Troubleshooting93
ActionYesNo
Step 6
a From the Quality menu on the control panel, set the Print
Resolution to 4800CQ.
b Print the document.
Is the printer printing slow?
Step 7
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
for the printer” on page 9.
“Selecting a location
b Print the document.
Is the printer printing slow?
Step 8
a Add more printer memory.
b Print the document.
Go to step 7.The problem is
solved.
Go to step 8.The problem is
solved.
Contact
support.
customer
The problem is
solved.
Is the printer printing slow?
Print jobs do not print
ActionYesNo
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Resend the print job.
Is the document printed?
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Resend the print job.
Is the document printed?
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Troubleshooting94
ActionYesNo
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Resend the print job.
Is the document printed?
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the print job.
Is the document printed?
Step 5
a Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Is the document printed?
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 4.
Go to step 5.
Contact
support.
customer
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troub leshootin g > Basic Print Quality Pages.
Troubleshooting95
ActionYesNo
Step 1
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Step 2
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Go to step 2.The problem is
solved.
Contact
support.
customer
The problem is
solved.
Dark print
ActionYesNo
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too dark?
Go to step 2.The problem is
solved.
Troubleshooting96
ActionYesNo
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 3.The problem is
solved.
Go to step 4.The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit or imaging kit, and then resend the print
job.
Is the print still too dark?
Change the texture
settings to match the
paper you are
printing on.
Go to step 6.The problem is
Contact
support.
customer
Go to step 5.
solved.
The problem is
solved.
Troubleshooting97
Ghost images
Leading edge
ABCD
ABCD
ABCD
ABCD
Trailing edge
ActionYesNo
Step 1
a Load the tray with the correct paper type and weight.
b Resend the print job.
Do ghost images still appear on prints?
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do ghost images still appear on prints?
Step 3
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Contact customer
support.
The problem is
solved.
Do ghost images still appear on prints?
Gray background
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Troubleshooting98
ActionYesNo
Step 1
a From the home screen, touch Settings > Print > Quality.
b Adjust the toner darkness.
c Print the document.
Does gray background still appear on prints?
Step 2
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Start the process.
c Print the document.
Does gray background still appear on prints?
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print the document.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Contact
support.
customer
The problem is
solved.
Does gray background still appear on prints?
Horizontal dark lines
ABCDE
ABCDE
ABCDE
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
ActionYesNo
Step 1
a Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 2.The problem is
solved.
Troubleshooting99
ActionYesNo
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Step 4
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Go to step 3.The problem is
solved.
Go to step 4.The problem is
solved.
Go to step 5.The problem is
solved.
Do horizontal dark lines still appear on prints?
Step 5
Replace the imaging unit or imaging kit, and then resend the print
job.
Do horizontal dark lines still appear on prints?
Horizontal white lines
Leading edge
Trailing edge
Contact
support.
customer
The problem is
solved.
Troubleshooting100
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
ActionYesNo
Step 1
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal white lines still appear on prints?
Step 2
a Load the specified tray or feeder with the recommended paper
type.
b Resend the print job.
Do horizontal white lines still appear on prints?
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Go to step 2.The problem is
solved.
Go to step 3.The problem is
solved.
Go to step 4.The problem is
solved.
Do horizontal white lines still appear on prints?
Step 4
Replace the imaging unit or imaging kit, and then resend the print
job.
Do horizontal white lines still appear on prints?
Incorrect margins
ABCD
ABCD
ABCD
Contact
support.
customer
The problem is
solved.
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