Lexmark C734n, C734dn, C734dnw, C736n, C736dn Service Manual

...

C734dnw, C736n, C736dn, CS736dn

• Tabl e of conte n t s

• Start diagnostics

Revised: June 11, 2012

Lexmark™ C734n, C734dn,

5026-2xx, 4xx

• Safet y and notices

• Trademarks

• Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and or other countries.

Edition: June 11, 2012 The following paragraph does not apply to any country where such provis ions are inconsistent wit h local law:

LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PrintCryption is a trademark of Lexmark International, Inc.

PCL® is a registered trademark of the Hewlett-Packard Company.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

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P/N 12G9820

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Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Aviso sobre o laser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-x

Lithium warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii

Change history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-xviii

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-xix

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Media options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Memory options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Expansion opportuni ti es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Data streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Environment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Electrical and power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Acoustic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Media specificat ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Input and output capaciti es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Input and output sizes and types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Paper guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Tools required for servi ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Operator panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Buttons and light description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Administrative menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Power-on self test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Printer symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Print quality symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

User status and attendance me ssages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Error codes and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

110.xx—Mirr or mot or service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

111.xx, 112.xx, 113.xx, and 114.xx—Printhead error service check . . . . . . . . . . . . . . . . . . . . . . 2-38

120.xx—Fuser error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

140.xx, 920.02—Autocomp (tray 1) motor error service check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

142.xx, 906.01–906.04—Motor (fus er) error service chec k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

143.xx—Motor (EP dr ive assembly top cartri dge 1 moto r) error service check . . . . . . . . . . . . 2-44

144.xx—Motor (EP drive assembly middle cartridge) error service check . . . . . . . . . . . . . . . . 2-46

145.xx—Motor (EP drive assembly bottom cartri dge) error service check . . . . . . . . . . . . . . . . 2-47

146.xx, 148.xx—Motor (MPF/duplex) error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48

Table of contents iii

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147.xx, 920.01—PO ST (power-on self test) aligner error service check . . . . . . . . . . . . . . . . . . .2-50

155.xx—Cam motor error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-51

156.xx—COD (Color On Demand) motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-53

160.xx, 161.xx—M otor Error (optio n tray 2) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54

162.xx, 163.xx—M otor Error (optio n tray 3) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55

164.xx, 165.xx—M otor Error (optio n tray 4) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56

166.xx, 167.xx—M otor Error (optio n tray 5) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-57

168.xx—Motor (HCIT elevator) error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-58

200.11, 250.03—Paper Jam error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-59

201.06, 201.31—Paper Jam error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60

203.09—Paper Jam error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-63

230.03, 230.05—Paper Jam error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66

242.02—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 6 8

242.03, 242.11—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69

242.05—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 0

242.10—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 1

242.17—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 2

242.26—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 3

242.27—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 3

242.29—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 4

243.02—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 4

243.03, 243.11—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-75

243.05—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 6

243.10—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 7

243.17—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 8

243.26—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 9

243.27—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 9

243.29—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 7 9

244.02—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 0

244.03, 244.11—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-81

244.05—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 1

244.10—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 3

244.17—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 3

244.26—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 4

244.27—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 4

244.29—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 5

245.02—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 5

245.03, 245.11—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-86

245.05—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 7

245.10—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 8

245.17—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8 9

245.29—Paper Jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 9 0

900.00–900.99 (except 900.05)—Syst em software error servi ce check . . . . . . . . . . . . . . . . . . . .2-90

900.05—Transfer module error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93

902.59—Engine software error, NVRAM MGR problem service check . . . . . . . . . . . . . . . . . . . .2-94

920.03, 920.25—Transfer Module Missing error service check . . . . . . . . . . . . . . . . . . . . . . . . . .2-94

920.04—POST (power-on self test) error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-96

920.05—POST (power-on self test) printhead motor not conne cted error service check . . . . .2-98

920.07—POST (power-on self test) error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-99

920.09—POST (power-on self test)—Four toner sensors not connected error service check 2-101

920.10—POST—Three toner sensors not connected error servi ce check . . . . . . . . . . . . . . . .2-102

920.11—POST (power-on self test)—Two toner sensors not connected error service check 2-102

920.12—POST (power-on self test)—One sensor not connected error service check . . . . . .2-104

920.13—POST (power-on self test) cartr idge motor 1 not connected error service check . . .2-105

920.14—POST (power-on self test)—Cartridge motor 2 not connec ted error service check .2-106

920.15, 920.20—POST (power-on self test)—Bad transfer module NVRAM data error servi ce check 2-107

920.16—POST (power-on self test)—Bad print head NVRAM data error service check . . . . . .2-108

920.17—POST (power-on self test)—Output bi n cable not connected error service check . .2-109

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920.18—POST (power-on self test)—Cartridge motor 3 not connec ted error service check . 2-110

920.19—POST (power-on self test)—Transfer module stepper motor not connected error service

check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-111

920.21—POST (power- on self test)—24 V power supply failure er ror service check . . . . . . . 2-113

920.23—POST (power- on self test)—Duplex motor not connec ted er ror service check . . . . 2-114

920.27, 920.28, 920.29—POST (power on self test) service check . . . . . . . . . . . . . . . . . . . . . . 2-116

925.01, 925.03, 925.05—Fan error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-116

925.02, 925.04, 925.06—Cartridge cooling fan error service check . . . . . . . . . . . . . . . . . . . . . 2-117

945.xx, 947.xx—Transfer roll error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-118

950.00–950.29— EPROM misma tch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120

956.xx—System board failure service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-121

5 V interlock switch service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-121

24 V interlock switch service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123

Bubble sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-124

Dead printer service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-126

Exit sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-127

Input sensor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-128

Networking service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-129

Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-131

Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-132

Tray linking service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-140

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Diagnostics menu stru cture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Motor tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Duplex Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Printhead Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

EP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

EXIT DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Reset Fuser Cnt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Color Lock Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Prt Quality Pgs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Color Trapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Size Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Download Emuls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Auto Align Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Auto Color Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Color Adj State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Enforce Color Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Color Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

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Motor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Env Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Jobs on Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Duplex Gloss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Front cover locked in place . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Printhead verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Error jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Safety in fo r ma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Removal and cleaning precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Handling ESD-sensiti ve parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Handing the photoconduct or uni t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Transportation/storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Parts not to be touched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Screw and retainer identifi cation table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Printhead alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Printer removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Precautions to take before maintenance work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Cover removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Front access cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Operator panel assem bly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 2 4

Operator panel bezel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Operator panel buttons removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 9

Output bin extension cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 - 3 1

Paper tray dust cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3 2

Rear frame cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33

Rear left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Rear right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

Rear upper cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Top access cover assembl y removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Top cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 3

Printe r re movals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

5 V interlock switch cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 5

24 V interlock switch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

Auger drive removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49

Bin full sensor flag removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

Bin full sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

Cartridge guide wheel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 5 4

Cartridge cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61

Cartridge motor 1/fuser cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

Cartridge motor 2/3 cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4- 6 4

Color on demand assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66

Contact springs kit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70

Cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74

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Cooling fan filter removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75

Display detent spring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76

Duplex reference edge guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79

Electrophotogr aphic (EP) drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82

Front door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-93

Front door assembly fron t cabl e (left) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96

Front door assembly fron t cabl e (right) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100

Fuser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104

Fuser AC cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105

Fuser DC cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-106

Hard drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107

High-voltage power supply (HVPS) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108

High-voltage power supply (HVPS) cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110

Left bellcrank assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-111

Low-voltage power supply (LVPS) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-112

Motor driver card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114

Motor driver cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-115

Multipurpose fee der (MPF)/duplex gear and housing removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-116

Multipurpose fee der (MPF)/duplex motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-118

Multipurpose fee der (MPF)/duplex motor cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121

Operator panel cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-122

Operator panel ground cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124

Option cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125

Paper pick mechanis m asse mbl y rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127

Photoconductor unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132

Pick arm roll removal and replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-133

Printer pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-134

Printhead removal, installation, and adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-135

Right bellcrank assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-152

System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-153

System board support shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-157

Toner level sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-160

Top cover camshaft assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-162

Transfer module removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-168

Transport cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-170

Transport motor cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-172

USB connector cable removal (front panel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-173

Waste toner assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174

Wireless network antenna removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-175

Waste toner HV contact assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-176

Wireless network card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-189

Option removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-191

HCIT media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-191

HCIT front tray cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-192

HCIT rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-193

HCIT right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-194

HCIT left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-195

Feed with bushing roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-196

HCIT controller board assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-197

HCIT drawer slide assembly rem oval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-198

HCIT elevator motor with sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-198

HCIT pick arm roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-200

HCIT slide assembly with spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-201

Photointerrupter sensor with cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-203

Top plate assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-204

Connector locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

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System board diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Preventive mainte nan ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Lubrication spec if ications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Maintaining the print er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Cleaning the exterior of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Cleaning the printhead l enses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Moving the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Parts catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Assembly 5: Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 6: Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: Cable parts packet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Assembly 8: Optional 550-sheet media draw er and tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 9: Optional special media tray assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Assembly 10: Optional high-capacity input option (HCIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Assembly 11: Options and features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-7

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Notices and safety information

The following laser notice labels may be affixed to this printer.

Laser no tice

This product is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaAs laser producing visible radiation in the wavelength of 770-800 nanometers enclosed in a nonserviceable printhead assembly. The laser system and printer are designed so there is never any human access to laser radiation exceeding Class I levels during normal operation, user maintenance, or prescribed service condition.

Laser-Hinweis

Dieses Produkt ist in den USA zertifiziert und entspricht den Anforderungen der Vorschriften DHHS21CFR UnterkapitelJ für Laserprodukte der KlasseI(1), andernorts ist er als Laserprodukt der KlasseI zertifiziert, das den Anforderungen von IEC60825-1 entspricht.

Laserprodukte der KlasseI werden nicht als gefährlich betrachtet. Der Drucker enthält im Inneren einen Laser der KlasseIIIb (3b) AlGaAs, der sichtbare Strahlung im Wellenlängenbereich von 770bis 800Nanometern abgibt. Dieser befindet sich in einer Druckkopfeinheit, die nicht gewartet werden kann. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für KlasseI überschreitet.

Avis relatif à l’utilisation de laser

Ce produit est certifié conforme aux exigences de la réglementation des Etats-Unis relative aux produits laser (DHHS21 CFR Sous-chapitreJ pour ClasseI (1)). Pour les autres pays, il est certifié conforme aux exigences des normes CEI60825-1 relatives aux produits laser de classeI.

Les produits laser de ClasseI ne sont pas considérés comme dangereux. L'imprimante contient un laser de ClasseIIIb (3b) AlGaAs qui produit des radiations visibles opérant sur une longueur d'onde de l'ordre de 770 à 800nanomètres au sein d'un boîtier non démontable de la tête d'impression. Le système laser et l'imprimante ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations laser dépassant le niveau de classeI dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la maintenance.

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Avvertenze sui prodotti laser

Questo prodotto è certificato negli Stati Uniti come prodotto conforme ai requisiti DHHS 21 CFR Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificato come prodotto laser di Classe I conforme ai requisiti IEC 60825-1.

I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser Classe IIIb (3b) AlGaInP che emette una radiazione visibile a una lunghezza d'onda di 770-800 nanometri all'interno dell'unità testina di stampa non sottoponibile a manutenzione. Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o assistenza.

Avisos sobre el láser

Este producto se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR subcapítulo J para los productos láser de ClaseI (1) y en otros países está certificada como un producto láser de ClaseI de acuerdo con los requisitos de IEC 60825-1.

Los productos láser de ClaseI no se consideran peligrosos. Este producto contiene un láser interno de Clase IIIb (3b) AlGaAs que produce una radiación visible en una longitud de onda de 770-800 nanómetros cerrado en un conjunto de cabezal de impresión que no se puede reparar. El sistema láser y la impresora se han diseñado para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de Clase I durante el funcionamiento normal, mantenimiento del usuario o condición de servicio prescrita.

Declaração sobre Laser

Este produto foi certificado nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificado como um produto a laser de Classe I em conformidade com os requisitos da IEC 60825-1.

Os produtos a laser de Classe I não são considerados prejudiciais. A impressora contém, internamente, um laser de Classe IIIb (3b) AlGaAs que produz radiação visível no comprimento de onda de 770-800 nanômetros incluso em um conjunto do cabeçote de impressão cuja manutenção não é facilitada. O sistema do laser e a impressora foram projetados para que jamais haja acesso humano à radiação do laser acima dos níveis da Classe I durante a operação normal ou a manutenção pelo usuário ou sob as condições de manutenção prescritas.

Aviso sobr e o las er

Nos E.U.A., este produto está classificado como estando em conformidade com os requisitos DHHS 21 CFR, Subcapítulo J, para produtos laser de Classe I (1) e, nas restantes regiões, está classificado como um produto de Classe I, estando em conformidade com os requisitos IEC 60825-1.

Os produtos laser de Classe I não são considerados perigosos. A impressora possui, no seu interior, um laser de Classe IIIb (3b) AlGaAs que produz radiação num comprimento de onda de 770-800 nanómetros. Este encontra-se fechado no conjunto da cabeça de impressão, que não é passível de manutenção. O sistema de laser e a impressora estão concebidos de forma a que nunca haja acesso humano à radiação laser que excede os níveis correspondentes à Classe I durante o funcionamento normal, manutenção ou em condições de assistência recomendada.

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Laserinformatie

Dit product is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR paragraaf J voor laserproducten van klasse I (1). Elders is het product gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825-1.

Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van klasse IIIb (3b) AlGaAs die zichtbare straling produceert in een golflengtebereik van 770-800 nanometer in een niet-bruikbare printkopeenheid. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan aan laserstraling die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik, onderhoudswerkzaamheden door de gebruiker of voorgeschreven servicewerkzaamheden.

Lasermeddelelse

Dette produkt er certificeret i USA i henhold til kravene i DHHS 21 CFRi underafsnit J for klasse l (1)laserprodukter og er andre steder certificeret som et klasse I laserprodukt i henhold til kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke anset som farlige. Printeren indeholder internt en klasse IIIb (3b) AlGaAs-laser, der producerer synlig stråling med en bølgelængde på 770-800 nanometer, indkapslet i en ikke-servicerbar printhovedsamling. Lasersystemet og printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider Klasse I-niveauet under normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.

Laserilmoitus

Tämä tuote on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

Luokan I lasertuotteita ei pidetä haitallisina. Laitteen tulostuspääkokoonpanossa (ei huollettavissa) on sisäänrakennettu luokan IIIb (3b) AlGaAs -laser, joka tuottaa silminnähtävää säteilyä 770-800 nanometrin aallonpituudella. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.

Huomautu s las er laitteesta

Tämä tuote on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

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Laser-notis

Denna produkt är certifierad i USA i enlighet med kraven i DHHS 21 CFR underkapitel J för klass I (1)laserprodukter, och på andra platser certifierad som en klass I-laserprodukt i enlighet med kraven i IEC 60825-1.

Klass I-laserprodukter betraktas inte som skadliga. Skrivaren innehåller en klass IIIb (3b) AlGaAs-laser som producerar synlig strålning inom våglängden 770-800 nm, innesluten i en icke-servicebar skrivhuvudenhet. Lasersystemet och skrivaren är utformade så att människor aldrig utsätts för laserstrålning som överskrider klass I-nivåerna under normala förhållanden vid användning, underhåll eller service.

Laser-melding

Dette produktet er sertifisert i USA for samsvar med kravene i DHHS 21 CFR, underkapittel J for laserprodukter av klasse I (1) og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med kravene i IEC 60825-1.

Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern AlGaAs-laser av klasse IIIb (3b) som produserer synlig stråling i bølgelender på 770-800 nanometer i en ikke-reparerbar skrivehodeenhet. Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivåene i klasse I under normal drift, vedlikehold eller foreskrevet service.

Avís sobre el Làser

Este producto está certificado en Estados Unidos para el cumplimiento de los requisitos estipulados en DHHS 21 CFR Subcapítulo J para productos láser de Clase I (1), y cuenta con certificación para otros países como producto láser de Clase I de conformidad con los requisitos de IEC 60825-1.

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior radiación láser visible AlGaAs Clase IIIb (3b) en la longitud de onda de 770 - 800 nanómetros dentro de un mecanismo de cabezal de impresión que no requiere servicio técnico. La impresora y el sistema láser están diseñados de forma tal que no exista nunca acceso humano a radiación láser que supere los niveles de Clase I durante el funcionamiento normal, las tareas de mantenimiento por parte del usuario o las condiciones de servicio técnico estipuladas.

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CAUTION

This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.

Lithium warn ing

Safety information

• The safety of this product is based on testing and approvals of the original design and specific

components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for use by a professional service person

and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and servicing of

this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the

product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de

maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du

produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti

specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di

assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.

Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

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Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und

bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine

Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines

elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende

Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem

Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes

específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no

autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal

cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de

la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones

necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Inform a çõ es de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes

específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição

não autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não

devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.

Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão

perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components

específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està

destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei

d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu

treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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CAUTION

A caution identifies something that might cause a servicer harm.

Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General infor m a ti o n contains a general description of the printer and the maintenance approach used to

repair it. Special tools and test equipment, as well as general environmental and safety instructions, are

discussed.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to

isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.

4. Repair infor ma t io n provides instructions for making printer adjustments and removing and installing

FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the printer.

6. Preventive maintenance contains the lubrication specifications and recommendations to prevent

problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Appendix A contains service tips and information.

Appendix B contains representative print samples.

Change history

Revision date Updates

2012/06/11 Added the topic “Pr int quality—white gapping” on page2-139. 2012/06/01 Added the topic “Car tridge guide wheel removal ” on page 4-54. 2011/11/03 • Added the “Auger drive removal” on page 4-49.

2011/09/02 Aded PN 40X6351 for the motor drive cable in “Cable parts packet” on page 7-13. 2011/07/11 Updated the table for “Cover s” on page 7-3 for the arrangement of the FRU PNs to

Conventions

Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software.

There are several types of caution statements:

• Added the “Waste toner HV contact assembly removal” on page 4-176.

• Added the “Contact springs kit removal” on page 4-70 with the following sub

removals:

“Charge roll contact spri ng rem oval” on page 4-70 “HVPS contact springs removal” on page4-71 “Torsion spring removal” on page 4-72, which was formerly contact spring removal

• Updated the “Left” on page 7-11 to add the auger drive and shaft and waste toner HV

contact part numbers.

• Updated the illustration for “Lef t” on pa ge 7-10 to include the auger drive and shaft and

waste toner HV contact.

coincide with the art.

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CAUTION

This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

CAUTION

This type of caution indicates a hot surface.

CAUTION

This type of caution indicates a tipping hazard.

Navigation buttons

This manual contains navigation buttons in the right margin of each page, making it easier and quicker to navigate.

Button Description

Click to move the document view backward by one page.

Click to move the document view forward by one page.

Go Back

Click to return to the last page viewed.

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Standard exit bin

Multipurpose feeder

Standard 550-sheet tray (tray 1)

Standard

Optional 550-sheet trays/special media

550-sheet (tray 1)

trays

Optional high-capacity input tray (2,000 sheets)

1. General in formation

The Lexmark™ C73x family of color laser printers.

Models

Options

Printer name

Machine type and model

Description

Lexmark C734n 5026-210 Network

Lexmark C734dn 5026-230 Duplex and network

Lexmark C734dnw 5026-280 Duplex, network, and wireless

Lexmark C736n 5026-410 Network

Lexmark C736dn 5026-430 Duplex and network

Lexmark CS736dn 5026-439 Duplex and network

Note: Some configurations may require a caster base for stability.

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Media options

The C734 and C736 printers support the 550-sheet drawer, special media drawers, and 2000-sheet highcapacity input tray. The Lexmark C734 printers support up to three input options, while the C736 printers support up to four input options. The options can include any combination of 550 sheet drawers and 550 sheet Specialty Media Drawers, with a maximum of one 2000 sheet drawer (always at the lowest position.) A caster base is required with some configurations. Including the base machine capacity of 650 sheets, the C734 supports up to 3750 sheets and the C736 supports up to 4300 sheets.

The Lexmark C73x options are compatible with the Lexmark X73x MFP, but not with any other Lexmark printers. No other options are supported by the C73x.

The media options include:

• 550-Sheet Drawer—This optional input source installs beneath the printer, and it holds approximately 550

sheets of (20 lb.) paper.

• High Capacity Input Tray—This optional input source installs beneath the printer, and it holds

approximately 2000 sheets of (20 lb.) paper.

• Specialty Media Drawer—This optional input source installs beneath the printer, and it holds

approximately 550 sheets of (20 lb.) paper, or 85 standard envelopes.

Memory options

• Additional memory card—The memory options for the C734 and C736 printers are 200 pin DDR2,

SODIMM, and they are available at 256MB, 512MB, and 1GB sizes.

• Flash memory card—Flash Memory cards are available in 256MB.

• Hard disk—If larger storage is required, an optional hard disk is available.

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Dimensions

The following table contains the dimensions and weight for each of the respective printer models. This does not include packaging.

Height Width Depth Weight

Lexmark C734/C736

Basic printer (cartridges only) 450mm

Printer without toner cartridges, photoconductors

Lexmark C734dtn/C736dtn

Printer with 550-sheet optional drawer

Features fully extended

Output paper support extended 527mm

Paper tray extended in back

Letter size media

A4 size media

Legal size media

Fully configured printer with output paper support extended

Fully configured printer with output paper support extended and multipurpose feeder extended

(17.7 in)

450mm (17.7 in)

572mm (22.5 in)

(20.75 in)

450mm (17.7 in)

525mm (20.7 in)

435mm (17.1 in)

400mm (15.7 in)

545mm (21.5 in)

391mm (15.4 in)

470mm (18.5 in)

488mm (19.2 in)

527mm (20.7 in)

400mm (15.7 in)

584mm (23.0 in)

25.7kg (56.7 lbs)

20.0kg (44.1 lbs)

29.7 kg (65.5 lbs)

25.7kg (56.7 lbs)

25.7 kg (56.7 lbs)

Fully configured printer with 550-sheet option tray, output bin extended, and multipurpose feeder extended

Options and features

550-sheet drawer only 122mm

High-capacity input tray (2000-sheet) only

Spacer only 122mm

Caster base only 108 mm

Desktop to bottom of operator panel

647mm (25.5 in)

(4.8 in)

345mm (13.6 in)

(4.8 in)

(4.3 in)

(16 in)

435mm (17.1 in)

778 mm (30.6 in)

729mm (28.7 in)

545mm (21.5 in)

812 mm (32.0 in)

29.7 kg (65.5 lbs)

4.4 kg (9.7 lbs)

26.1 kg (57.5 lbs)

3.6 kg (8.0 lbs)

42.6 kg (94 lbs)

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Memory

Number Description Clearance

1 Rear 100 mm (3.9 in.)

2 Right side 100 mm (3.9 in.)

3 Front 400 mm (15.7 in.)

4 Left side 150 mm (5.9. in.)

5 Above 150 mm (5.9 in.)

Memory

Standard memory—The standard RAM is soldered onto the system board.

Memory size

Optional memory—Optional DIMM (Dual Inline Memory Module) is a card that can be plugged into an available memory slot on the system board. Flash memory is a card that can also be plugged into an available slot.

Maximum number of memory (DIMM) slots

Maximum number of flash memory slots

DIMM memory sizes available

All models

256MB

256MB, 512MB, 1024MB

Flash (Nand Flash)

Maximum possible memory

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1280MB

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Expansion opportunities

Interface card expansion slots1011

Code Enhancement Socket (application solution firmware)

Hard disk Interface (for optional hard disk)

Resolution

The following resolutions are available:

• 4800CQ (default resolution)

• 1200 x 1200 dpi (at reduced printer speed)

Data streams

• PostScript 3 emulation

• PCL 5c and PCL 6 XL Emulations

• PDF 1.6 with backward compatibility

• PPDS (activated from configuration menu)

• HTML

• XPS

• Direct Image (TIFF, TIF, JPEG, JPG, GIF, PNG, BMP, PCX, and DCX)

Lexmark C734n, C734dn

Lexmark C734dw

Lexmark C736n

Lexmark C736dn

Environment specifications

Environment Specifications

Operating

Air temperature—Operating 15.6° to 32.2° C (60° to 90° F)

Air temperature—Power off 10° to 40° C (50° to 104° F)

Air Relative Humidity 8% to 80%

Wet Bulb Temperature—Operating 22.8° C (73.0° F) Maximum

Web Bulb Temperature—Power off 26.7° C (80.1° F) Maximum

Altitude 0–3,048 meters (10,000 ft.)

Ambient Operating Environment* 15.6° to 32.2° C (60° to 90° F) and 8% to 80% RH

Shipping and storage

Cartridges (packaged) -40° C to 40° C (104° Fahrenheit)

Printer with Cartridges (packaged) -40° C to 40° C (104° Fahrenheit)

Printer without Cartridges -40° C to 40° C (104° Fahrenheit)

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Environment Specifications

Air Relative Humidity Relative Humidity 8% to 80%

Altitude 0–10,300 meters (34,000 feet)

Web Bulb Temperature—Power Off 26.7° C (80.1° F) Maximum

* In some cases performance specifications, such as paper OCF and EP cartridge usage, are specified to

be measured at an ambient condition.

Electrical and power specifications

The following table specifies nominal average power requirements for the basic printer configurations. All power levels are shown in Watts (W). Maximum current is given in Amperes (A).

Printing states

Typical Electricity Consumption (TEC)

Normal settings 4.61 kwh/week 4.69 kwh/week

Eco Mode settings 3.83 kwh/week 4.10 kwh/week

Average power while printing

Simplex printing 490 W 490 W 530 W 530 W

Duplex printing N/A 390 W N/A 420 W

Average power while idle

Power Saver 16 W 16 W 16 W 16 W

Ready 45 W 45 W 45 W 45 W

Average power while off

Off 0 W0 W0 W0 W

Maximum average current while printing

220–240 Volts 3.8 A 3.8 A 3.8 A 3.8 A

110–127 Volts 7.5 A 7.5 A 7.5 A 7.5 A

Lexmark C734n

Lexmark C734dn/dw

Lexmark C736n

Lexmark C736dn

100–110 Volts 8.3 A 8.3 A 8.3 A 8.3 A

Low-voltage models

• 110 to 127 V ac at 47 to 63 Hertz (Hz) nominal

• 99 to 137 V ac, extreme

100-voltage model

• 100 V ac at 47 to 63 Hertz (Hz) nominal

• 90 to 110 V ac, extreme

High-voltage models

• 220 to 240 V ac at 47 to 63 Hz (not available in all countries)

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• 198 to 259 V ac, extreme

Notes:

• Using a 220 V ac to 110 V ac power converter with the low-voltage printer is not recommended.

• Using an inverter (12 V dc to 120 V ac for example) to power the printer is not recommended.

• Only duplex models are ENERGY STAR certified.

Acoustic specifications

All acoustic measurements are made in accordance with ISO 7779:1999—Accoustics : Measure ment of air borne noise emitted by information technology and telecommunications and reported in conformance with ISO 9296:

1988-04-15—Accoustics Declared noise emission values of computer and business equipment.

1-Meter average

Operating mode

Lexmark C734/C736

Mono printing (full speed) 54 dBA

Color printing (full speed) 54 dBA

Duplex printing (full speed) 54 dBA

Quiet Print Mode (reduced speed) 48 dBA

Idle 31 dBA

bystander sound pressure at 4800 CQ

Declared sound power level at 4800 CQ

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Media specifications

Paper designed for use with xerographic copiers should provide satisfactory print quality and feed reliability. Other types of media may be suitable. It is recommended that users test any particular brand for suitability to their applications. Refer to the printer User's Guide for additional media specifications.

Paper

Follow the media guidelines below for successful printing:

• Rough, highly textured, limp, or pre-curled papers will result in lower print quality and more frequent paper

feed failures.

• Colored papers must be able to withstand 190° C (374° F) fusing temperature.

• Preprinted forms and letterheads must be able to withstand 190° C (374° F) fusing temperature and should

be selected using guidelines found in the printer User’s Guide. The chemical process used in preprinting

may render some papers unsuitable for use.

• Unsuitable papers include: – Multi-part forms and documents – Chemically treated papers; coated – Synthetic and thermal papers – A5 paper less than 80 g/m – Recycled paper less than 75 g/m – Preprinted papers requiring a high degree of registration. – Recycled paper less than 80 g/m

(21 lb)

(20 lb)

(21 lb) may cause unacceptable results.

Envelopes

All envelopes should be new, unused, and without package damage.

•

• Envelopes with excessive curl or twist exceeding 6 mm, those stuck together, those with bent corners or

nicked edges, or those that interlock should not be used.

• Minimum weight: 60 g/m2 (16 lb.)

• The following envelopes should not be used:

• Envelopes with windows, holes, perforations, cutouts, or deep embossing

• Envelopes with metal clasps, string ties, or metal folding bars

• Envelopes with exposed flap adhesive when the flap is in the closed position.

• For best results, printing on new 90 g/m2 (24 lb.) sulfite or 25% cotton bond envelopes is recommended.

• Under high humidity conditions (over 60%), envelopes may seal during printing.

Transparencies

•

Use letter or A4-size transparencies for color laser printers only.

• See Ordering Information for the recommended transparencies for the Lexmark C734/C736 laser printers.

• Do not use inkjet transparencies.

Labels

Labels should be selected using guidelines found in the User's Guide or the Card Stock and Label Guide, and

tested for acceptability.

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Using recycled paper and other office papers

Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer. However, no blanket statement can be made that all recycled paper will feed well.

Generally, the following property guidelines apply to recycled paper.

• Low moisture content (4–5%)

• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)

Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and

much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.

• Suitable sheet-to-sheet coefficient of friction (0.4–0.6)

• Sufficient bending resistance in the direction of feed

Recycled paper, paper of lower weight (<60 g/m paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions).

[16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and

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Input and output capacities

The following table describes the media options that each model supports, and the estimated capacities in stand and maximum configurations. Capacity may vary and is subject to media specifications and printer operating environment. The capacities are based on plain paper at 75g/m

Support by model

Function

Lexmark C734n/dn/dw Lexmark C736n/dn

Standard input sources

Primary tray capacity (sheets) 550 550

Multipurpose feeder capacity (sheets) 100 100

Number of standard sources (primary tray

and multipurpose feeder)

Total standard capacity (sheets) 650 650

Optional input sources

550-Sheet Drawer (sheets) 550 550

High-capacity input tray (HCIT) (sheets) 2,000 2,000

Specialty Media Drawer

Maximum number of 550-sheet drawers

(sheets) 550 (or 85 envelopes) 550 (or 85 envelopes)

(including Speciality Media Drawer)

Maximum number of high-capacity input

tray (must be installed on the bottom)

Maximum number of standard and

optional input sources

Maximum capacity for standard and

3,750 4,300

options input sources (sheets)

Standard output bin capacity (sheets)

300 300

Maximum output bin capacity (sheets) 300 300

Duplex capability Standard for C734dn and

C74dw models

Each 550-sheet Specialty Media Drawer replaces one 550-sheet option.

The output bin capacity may be reduced by 50 sheets when the duplex feature is in use.

C734dn model

Standard for

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