Quick Reference
Learning about the printer
Using the printer control panel
1
Use To
1 Display View printing options as well as status and error
2 Home Navigate back to the home screen.
3 Keypad Enter numbers, letters, or symbols.
4 Sleep button Enable Sleep Mode or Hibernate Mode.
2
7
messages.
ABC3DEF
1@!2
GHI5JKL6MNO
4
TUV9WXYZ
PQRS
8
7
0
3
#
6
• A short press will enable Sleep Mode.
• A long press will enable Hibernate Mode.
Note: Touching the screen or pressing any
hard button will cause the printer to wake
from Sleep Mode or Hibernate Mode.
Use To
5 Indicator light View the status of the printer.
• Off—The printer is off.
• Blinking green—The printer is warming up,
processing data, or printing.
• Solid green—The printer is on, but idle.
• Solid red—Operator intervention is
needed.
• Amber—The printer enters Sleep Mode or
4
6 Stop/Cancel Stop all printer activity.
7 USB port Connect a flash drive into the printer USB port.
Hibernate Mode.
Note: A list of options is displayed once
Stopped appears on the display.
Note: Only the front USB port supports flash
drives.
Understanding the home screen
When the printer is turned on, the display shows a basic screen,
referred to as the home screen. Use the home screen buttons and icons
5
to initiate an action.
Note: Your home screen, icons, and the buttons may vary depending
on your home screen customization settings, administrative setup,
and active embedded solutions.
1
123.123.123.123
2 3
4
Touch To
1 Change Language Chan ge the primary language of the printe r.
2 Bookmarks Create, organize, and save a set of
3 Held Jobs Display all current held jobs.
4 USB or USB
Thumbdrive
5 Menus Access printer menus.
6 Status message
bar
bookmarks (URLs) into a tree view of folders
and file links.
Note: The tree view does not include
bookmarks created within Forms and
Favorites, and the ones in the tree are not
usable in Forms and Favorites.
View, select, or print photos and
documents from a flash drive.
Note: This icon appears only when you
return to the home screen while a
memory card or flash drive is connected
to the printer.
Note: These menus are available only
when the printer is in the Ready state.
• Show the current printer status such as
Ready or Busy.
• Show printer conditions such as Fuser
missing or Cartridge Low.
• Show intervention messages and the
instructions on how to clear them.
7 Status/Supplies
• Display a warning or error message
whenever the printer requires
intervention to continue processing.
• Access the messages screen for more
information on the message, and how
to clear it.
8 Tips Open a context‑sensitive Help information
on the touch screen.
This may also appear on the home screen:
Touch To
Search Held Jobs Search current held jobs.
5678
1
Features
Feature Description
Attendance message
alert
If an attendance message affects a function,
then this icon appears and the red indicator light
blinks.
Touch To
1 Up arrow
Scroll up.
Touch To
8 Accept
Save a setting.
Warning
Printer IP address
Sample:
123.123.123.12
3.123
If an error condition occurs, then this icon
appears.
The IP address of your network printer is locat ed
at the top left corner of the home screen and
appears as four sets of numbers separated by
periods. You can use the IP address when
accessing the Embedded Web Server so you can
view and remotely configure printer settings
even when you are not physically near the
printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary depending on
your home screen customization settings, administrative setup, and
active embedded solutions.
Sample touch screen
2
3
4
8
6
7
5
10
1
9
2 Delete folder
3 Left arrow
4 Right arrow
5 Right scroll increase
6 Left scroll decrease
7 Down arrow
Delete the file you selected.
Scroll to the left.
Scroll to the right.
Scroll to another value in increasing
order.
Scroll to another value in decreasing
order.
Scroll down.
9 Cancel
10 Back
• Cancel an action or a selection.
• Cancel out a screen and return to the
previous screen.
Navigate back to the previous screen.
Setting up and using the home screen applications
Notes:
• Your home screen, icons, and buttons may vary depending on
your home screen customization settings, administrative setup,
and active embedded applications. Some applications are
supported only on select printer models.
• There may be additional solutions and applications available for
purchase. To learn more, inquire at your point of purchase.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view
and remotely configure printer settings even when you are not
physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and
then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
2
2 Open a Web browser, and then type the printer IP address in the
address field.
The Embedded Web Server page appears.
Showing or hiding icons on the home screen
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer control panel
home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > General Settings > Home screen customization.
A list of basic printer functions appears.
3 Select the check boxes to specify which icons appear on the printer
home screen.
Note: Cleared check box items are hidden.
4 Click Submit.
Activating the home screen applications
Your printer comes with preinstalled home screen applications. Before
you can use these applications, first activate and set up these
applications using the Embedded Web Server. For more information
about accessing the Embedded Web Server, see
Embedded Web Server” on page 2.
For detailed information about configuring and using the home screen
applications, contact the place where you bought the printer.
Using Background and Idle Screen
Icon Description
The application lets you customize the
background and idle screen of your printer
home screen.
1 From the home screen, navigate to:
“Accessing the
Change Background > select background to use
2 Touch .
Setting up Forms and Favorites
Icon Description
The application helps you simplify and
streamline work processes by letting you
quickly find and print frequently used online
forms directly from the home screen.
Note: The printer must have permission to
access the network folder, FTP site, or Web
site where the bookmark is stored. From the
computer where the bookmark is stored,
use sharing, security, and firewall settings to
allow the printer at least a read access. For
help, see the documentation that came with
your operating system.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer control panel
home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > Device Solutions > Solutions (eSF) > Forms and
Favorites.
3 Define the bookmarks, and then customize the settings.
4 Click Apply.
To use the application, touch Forms and Favorites on the pri nter home
screen, and then navigate through form categories, or search for forms
based on a form number, name, or description.
Understanding Eco‑Settings
Icon Description
The application l ets you easily manage energy
consumption, noise, toner, and paper usage
settings to help reduce the environmental
impact of your printer.
Understanding Showroom
Icon Description
The application lets you create and display a
customized slide show on the touch screen of
your printer. You can load images either from
a flash drive or through the p rinter Embedded
Web Server.
Setting up Remote Operator Panel
This application shows the printer control panel on your computer
screen and lets you interact with the printer control panel, even when
you are not physically near the network printer. From your computer
screen, you can view the printer status, release held print jobs, create
bookmarks, and do other print-related tasks you might normally do
while standing at the network printer.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer control panel
home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > Device Solutions > Solutions (eSF) > Remote
Operator Panel.
3 Select the Enabled check box, and then customize the settings.
3
4 Click Apply.
To use the application, from the Embedded Web Server, click
Applications > Remote Operator Panel > Launch VNC Applet.
Exporting and importing a configuration
You can export configuration settings into a text file, and then import
it to apply the settings to other printers.
Note: If a timeout occurs and a blank screen appears, then
refresh the Web browser, and then click Apply.
Loading paper and specialty media
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until
needed.
1 Pull the tray out.
Exporting a configuration to a file
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer control panel
home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings or Configuration.
3 Click Device Solutions > Solutions (eSF), or click Embedded
Solutions.
4 From Installed Solut ions, click the name of the application you want
to configure.
5 Click Configure > Export.
6 Follow the instructions on the computer screen to save the
configuration file, and then type a unique file name or use the
default name.
Note: If a JVM Out of Memory error occurs, then repeat the
export process until the configuration file is saved.
Importing a configuration from a file
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer control panel
home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings or Configuration.
3 Click Device Solutions > Solutions (eSF), or click Embedded
Solutions.
4 From Installed Solut ions, click the name of the application you want
to configure.
5 Click Configure > Import.
6 Browse to the saved configuration file that was exported from a
previously configured printer, and then load or preview it.
Setting the paper size and type
The Paper Size setting is auto matically sensed according to the position
of the paper guides in each tray except the multipurpose feeder. The
Paper Size setting for the multipurpose feeder must be set manually
from the Paper Size menu. The Paper Type setting must be set manually
for all trays that do not contain plain paper.
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select the paper
size or type >
The factory default Paper Type setting is Plain Paper.
Loading the standard or optional
520‑sheet tray
The printer has one standard 520‑sheet tray (Tray 1), and may have
one or more optional 520‑sheet trays. All 520‑sheet trays support the
same paper sizes and types.
4
Notice the size indicators at the bottom of the tray. Use these
indicators to help position the length and width guides.
Warning—Potential Damage: Overloading the tray can cause
paper jams and possible printer damage.
6 Insert the tray.
2 Squeeze and then slide the width guide to the correct position for
the paper size loaded.
3 Squeeze and then slide the length guide to the correct position for
the paper size loaded.
Note: The length guide has a locking device. To unlock, slide the
button on top of the length guide down. To lock, slide the
button up when a length has been selected.
4 Flex the sheets back and forth to loosen them. Do not fold or crease
the paper. Straighten the edges on a level surface.
5 Load the paper stack with the recommended print side faceup.
Notes:
• Place print side facedown for duplex printing.
• Place pre-punched paper with the holes toward the front of
the tray.
• Place letterheads with the header on the left side of the tray.
• Make sure the paper is below the maximum fill line located
on the edge of the paper tray.
5
7 From the printer control panel, verify the Paper Size and Paper Type
setting for the tray based on the paper you loaded.
Loading the optional 850‑ and
1,150‑sheet trays
The 850‑ and 1,150‑sheet trays support the same paper sizes and
types, and require the same process for loading paper.
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until
needed.
1 Pull the tray out.
2 Squeeze and then slide the length guide to the correct position for
the paper size you are loading.
3 Flex the sheets back and forth to loosen them. Do not fold or crease
the paper. Straighten the edges on a level surface.
4 Load the paper stack with the recommended print side faceup.
6 From the printer control panel, verify the Paper Size and Paper Type
setting for the tray based on the paper you loaded.
Loading the 2000‑sheet high‑capacity
feeder
The high‑capacity feeder can hold up to 2,000 sheets of letter‑, A4‑,
and legal‑size paper (80 g/m
1 Pull the tray out.
2
or 20 lb).
Notes:
• Place print side facedown for duplex printing.
• Place pre-punched paper with the holes toward the front of
the tray.
• Place letterheads faceup with the header on the left side of
the tray.
• Place letterheads facedown with the header on the right side
of the tray for duplex printing.
• Make sure the paper is below the maximum fill line located
on the edge of the paper tray.
Warning—Potential Damage: Overloading the tray can cause
paper jams and possible printer damage.
5 Insert the tray.
6
2 Adjust the width guide as necessary.
3 Flex the sheets back and f orth to loosen them. Do not fold or crease
the paper. Straighten the edges on a level surface.
4 Load paper into the tray with the print side faceup.
Note: Make sure the paper is below the maximum fill line
located on the edge of the paper tray. Overloading the tray can
cause paper jams and possible printer damage.
Notes:
• Place pre-punched paper with the holes toward the front of
the tray.
• Place letterheads faceup with the header on the left side of
the tray.
• Place letterheads facedown with the header on the right side
of the tray for duplex printing.
5 Insert the tray.
Loading the multipurpose feeder
The multipurpose feeder can hold several sizes and types of print
media, such as transparencies, labels, card stock, and envelopes. It can
be used for single-page or manual printing, or as an additional tray.
The multipurpose feeder can hold approximately:
• 100 sheets of 75‑g/m
• 10 envelopes
• 75 transparencies
The multipurpose feeder accepts paper or specialty media within the
following dimensions:
• Width—89 mm (3.5 in.) to 229 mm (9.02 in.)
• Length—127 mm (5 in.) to 1270 mm (50 in.)
Note: Maximum width and length can be applied only to short-edge
feeding.
Note: Do not add or remove paper or specialty media when the
printer is printing from the multipurpose feeder or when the printer
control panel indicator light is blinking. Doing so may cause a jam.
1 Pull down the multipurpose feeder door.
2
(20‑lb) paper
7
2 For paper or specialty media that is longer than letter-size paper,
gently pull the extension until it is fully extended.
Transparencies
Note: Avoid scratching or touching the print side.
4 Push the paper pick tab, and then load the paper or specialty media.
Slide the stack gently into the multipurpose feeder until it comes
to a stop, and then release the paper pick tab.
• Load envelopes with the flap side up and to the right.
3 Flex the sheets of paper or specialty media back and forth to loosen
them. Do not fold or crease them. Straighten the edges on a level
surface.
Paper
Envelopes
Warning—Potential Damage: Pulling the paper out, without
pushing the paper pick tab first, may cause jams or the paper
pick tab to break.
• Load paper and transparencies with the recommended print
side facedown and the long edge entering the printer first.
• For duplex letterhead pr inting, place the letterhead faceup and
the header entering the printer last.
8
Warning—Potential Damage: Never use envelopes with
stamps, clasps, snaps, windows, coated linings, or self‑stick
adhesives. These envelopes may severely damage the
printer.
Notes:
• Do not exceed the maximum stack height by forcing paper or
transparencies under the stack height limiter.
• Load only one size and type of paper at a time.
5 Adjust the width guide to lightly touch the edge of the stack. Make
sure the paper or specialty media fits loosely in the multipurpose
feeder, lies flat, and is not bent or wrinkled.
6 From the printer control panel, set the Paper Size and Paper Type
for the multipurpose feeder (MP Feeder Size and MP Feeder Type)
based on the paper or specialty media loaded.
Linking and unlinking trays
Linking trays
Tray linking is useful for large print jobs or for printing multiple copies.
When one linked tray is empty, paper feeds from the next linked tray.
When the Paper Size and Paper Type settings are the same for any
trays, the trays are automatically linked. The Paper Size setting is
automatically sensed according to the position of the paper guides in
each tray except Tray 1 and the multipurpose feeder. The Paper Size
setting for the multipurpose feeder must be set manually from the
Paper Size menu. The Paper Type setting must be set for all trays from
the Paper Type menu. The Paper Type menu and the Paper Size menu
are both available from the Paper Size/Type menu.
Unlinking trays
Note: Trays that do not have the same settings as any other tray are
not linked.
Change one of the following tray settings:
• Paper Type
Paper Type names describe the paper characteristics. If the name
that best describes your paper is used by linked trays, assign a
different Paper Type name to the tray, such as Custom Type [x], or
define your own custom name.
• Paper Size
Load a different paper size to automatically change the Paper Size
setting for a tray. Paper Size settings for the multipurpose feeder
are not automatic; they must be set manually from the Paper Size
menu.
Warning—Potential Damage: Do not assign a Paper Type name that
does not accurately describe the type of paper loaded in a tray. The
temperature of the fuser varies according to the specified Paper
Type. Prints may not be properly processed if an inaccurate Paper
Type is selected.
Creating a custom name for a paper type
If the printer is on a network, you can use the Embedded Web Server
to define a name other than Custom Type [x] for each of the custom
paper types loaded into the printer.
1 Type the printer IP address into the address field of your Web
browser.
Note: If you do not know the IP address of the printer, then you
can:
• View the IP address on the printer control panel in the TCP/IP
section under the Networks/Ports menu.
• Print a network setup page or the menu settings pages and
locate the IP address in the TCP/IP section.
2 Click Settings > Paper Menu > Custom Name > type a name >
Submit.
Note: This custom name will replace the Custom Type [x] name
under the Custom Types and Paper Size and Type menus.
3 Click Custom Types > select a paper type > Submit.
Assigning a custom paper type name
1 From the home screen, navigate to:
> Paper Menu > Paper Size/Type
2 Select the tray number or MP Feeder Type.
3 Touch the left or right arrow until Custom Type [x] or another
custom name appears.
4 Touch .
Printing
Printing a document
Printing a document
1 From the printer control panel Paper menu, set the Paper Type and
Paper Size to match the loaded paper.
2 Send the print job:
For Windows users
With a document open, click File > Print.
a
b Click Properties, Preferences, Options, or Setup.
c Adjust settings as necessary.
d Click OK > Print.
For Macintosh users
Customize the settings as needed in the Page Setup dialog:
a
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the
loaded paper.
3 Click OK.
b Customize the settings as needed in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more
options.
2 From the Print dialog and pop‑up menus, adjust the settings
as needed.
Note: To print on a specific paper type, adjust the
paper type setting to match the loaded paper, or select
the appropriate tray or feeder.
3 Click Print.
Printing in black and white
From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Print Mode > Black
Only >
9
Adjusting toner darkness
1 Type the printer IP address into the address field of your Web
browser.
If you do not know the IP address of the printer, you can:
• View the IP address on the printer control panel in the TCP/IP
section under the Networks/Ports menu.
• Print a network setup page or the menu settings pages and
locate the IP address in the TCP/IP section.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness setting.
4 Click Submit.
Using Max Speed and Max Yield
The Max Speed and Max Yield settings let you choose between a faster
print speed or a higher toner yield. Max Yield is the factory default
setting.
• Max Speed—Prints in color unless Black Only is selected in the
driver. Prints in black only i f the black only driver setting is selected.
• Max Yield—Switches from black to color based on the color
content found on each page. Frequent color mode switching can
result in slower printing if the content of pages is mixed.
3 Touch .
Printing from a flash drive
Printing from a flash drive
Notes:
• Before printing an encrypted PDF file, enter the file password
from the printer control panel.
• You cannot print files for which you do not have printing
permissions.
1 Insert a flash drive into the USB port.
Warning—Potential Damage: Do not touch the USB cable, any
network adapter, any connector, the memory device, or the
printer in the areas shown while actively printing, reading, or
writing from the memory device. A loss of data can occur.
Using the Embedded Web Server
1
Type the printer IP address or host name in the address field of your
Web browser.
If you do not know the IP address or host name of the printer, then
you can:
• View the information on the print er control panel home screen,
or in the TCP/IP section under the Networks/Ports menu.
• Print a network setup page or menu settings page, and then
locate the information in the TCP/IP section.
2 Click Configuration > Print Settings > Setup Menu.
3 From the Printer Usage list, select Max Speed or Max Yield.
4 Click Submit.
Using the printer control panel
1
From the home screen, navigate to:
> Settings > Print Settings > Setup Menu
2 From the Printer Usage list, select Max Speed or Max Yield.
2 From the printer control panel, touch the document you want to
print.
3 Touch the arrows to increase the number of copies to print, and
then touch Print.
Notes:
• Do not remove the flash drive from the USB port until the
document has finished printing.
• If you leave the flash drive in the printer after leaving the
initial USB menu screen, then you can still print files from the
flash drive as held jobs.
Notes:
• If you insert the flash drive when the printer requires
attention, such as when a jam has occurred, then the printer
ignores the flash drive.
• If you insert the flash drive while the printer is processing
other print jobs, then Busy appears. After these print jobs
are processed, you may need to view the held jobs list to
print documents from the flash drive.
10
Supported flash drives and file types
Flash drive File type
Many flash drives are tested and approved for use with
the printer. For more information, contact the place
where you purchased the printer.
Notes:
• Hi‑Speed USB flash drives must support the
full‑speed standard. Devices supporting only USB
low‑speed capabilities are not supported.
• USB flash drives must support the File Allocation
Table (FAT) system. Devices formatted with New
Technology File System (NTFS) or any other file
system are not supported.
Documents:
• .pdf
• .xps
• .html
Images:
• .dcx
• .gif
• .JPEG
or .jpg
• .bmp
• .pcx
• .TIFF
or .tif
• .png
Canceling a print job
Canceling a print job from the printer control panel
1 Touch Cancel Jobs on the touch screen, or press on the keypad.
2 Touch the job you want to cancel, and then touch Delete Selected
Jobs.
Canceling a print job from the computer
For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Open
Print Queue
• System Preferences > Print & Fax > select your printer > Open
Print Queue
2 From the printer window, select the print job you want to cancel,
and then delete it.
Clearing jams
Avoiding jams
Paper tray recommendations
• Make sure the paper lies flat in the tray.
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it prior to
printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height does not
exceed the indicated maximum height.
• Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing too tightly against the
paper or envelopes.
• Push the tray in firmly after loading paper.
Paper recommendations
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control
panel menus.
• Store paper per manufacturer recommendations.
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears on
the printer display. Open doors and covers, and remove trays to access
jam locations. To resolve any paper jam message, you must clear all
jammed paper from the paper path.
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
11
1
2
3
13
12
11
10
4
9
8
Area Area name Jam
1 Cover F 281
2 Door G 455
3 Door H 4yy.xx Open door H, and then remov e
4 Standard exit bin 201–202
5 Standard finisher
bin
numbers
4yy.xx
4yy.xx
4yy.xx Remove all paper from the
What to do
Open cover F, and then
remove the jammed paper.
Open door G, and th en remove
the jammed paper.
For staple jams, remove the
staple cartridge, and then clear
the staple jam.
the jammed paper.
Remove all paper from the
standard exit bin, and then
203
remove the jammed paper.
standard finisher bin, and then
remove the jammed paper.
Area Area name Jam
numbers
6 Finisher bin 1 4yy.xx Remove all paper from the
7 Finisher bin 2 4yy.xx Remove all paper from the
8 Door C
Tray [x]
5
9 Tray 5
(high‑capacity
feeder)
6
7
10 Multipurpose
feeder
11 Door B 230 Op en d oor B , and the n rem ove
12 Door A 201–202
13 Door D 203 Open door A, and then door D,
What to do
finisher bin 1, and then remove
the jammed paper.
finisher bin 2, and then remove
the jammed paper.
24x Open door C, and then remove
the jammed paper.
Open each tray, and then
remove any jams.
24x Open the tray, and then
remove the jammed paper.
Open the top cover, and then
remove the jammed paper.
Gently move the tray to the left
until it stops, and then remove
the jammed paper.
250 Remove all paper from the
multipurpose feeder, and then
remove the jammed paper.
the jammed paper.
Open door A, and then remove
the jammed paper.
231
281
and then remove the jammed
paper.
Paper jam in the fuser
1 Open door A by lifting the release latch and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2 Lift the green lever.
201–202 paper jams
If the jammed paper is visible in the standard exit bin, then firmly grasp
the paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Firmly grasp the jammed paper on each side, and then gently pull
it out.
12
Warning—Potential Damage: Do not touch the center of the
fuser unit. Doing so will damage the fuser.
Note: Make sure all paper fragments are removed.
4 Push the green lever back into place.
5 Close door A.
6 If necessary, touch Continue from the printer control panel.
Paper jam under the fuser
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2 If the jammed paper is visible under the f user, then firmly grasp the
paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Close door A.
4 If necessary, touch Continue from the printer control panel.
203 paper jam
If the jammed paper is visible in the standard exit bin, then firmly grasp
the paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
1 Open door A, and then door D by lifting the release latch of each
door and lowering the doors.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
230 paper jam
1 Lower the multipurpose feeder, and then open door B.
1
2
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
Note: Make sure all paper fragments are removed.
3 Close door D, and then close door A.
4 If necessary, touch Continue from the printer control panel.
13
5 Close door A.
1
2
3 Close door B.
4 If necessary, touch Continue from the printer control panel.
231 paper jam
1 Open door A by liftin g the release latch, and then lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
6 If necessary, touch Continue from the printer control panel.
2 Lift the green lever.
24x paper jam
Note: Make sure all paper fragments are removed when pulling out
any jammed paper.
3 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
4 Push the green lever back into place.
14
Paper jam in Tray 1
1 Open Tray 1.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
3 Close Tray 1.
4 If necessary, touch Continue, jam cleared from the printer control
panel.
Paper jam in one of the optional trays (Trays 2–
4)
1 Check door C, and then firmly grasp the jammed paper and then
pull it out.
3 Firmly grasp the jammed paper on each side, and then gently pull
it out.
2 Open the specified tray.
4 Close the tray.
5 If necessary, touch Continue, jam cleared from the printer control
panel.
15
Paper jam in Tray 5 (high‑capacity feeder)
Paper jam inside the tray
1
Pull out the tray until it stops.
Paper jam in the tray exit
Gently move the tray to the left until it stops.
1
Paper jam in the top cover
Gently move the tray to the left until it stops.
1
Warning—Potential Damage: Do not pull out the tray with too
much force. Doing so may hit and injure your knees.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
3 Push the tray gently until it stops.
4 If necessary, touch Continue, jam cleared from the printer control
panel.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
3 Gently put the tray back into position.
4 If necessary, touch Continue, jam cleared from the printer control
panel.
2 Open the top cover.
1
2
2
16
3 Firmly grasp the jammed paper on each side, and then gently pull
it out.
4 Close the top cover.
5 Gently put the tray back into position.
6 If necessary, touch Continue, jam cleared from the printer control
panel.
250 paper jam
1 Remove any jammed pages from the multipurpose feeder.
2 Load paper into the multipurpose feeder.
3 If necessary, touch Continue, jam cleared from the printer control
panel.
281 paper jam
17
Paper jam in door A
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2 Determine where the jam is located, and then remove it:
a If the paper is visible under the fuser, firmly grasp it on each
side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
b If the paper is not visible, then you will need to remove the fuser
unit.
Warning—Potential Damage: Do not touch the center of
the fuser unit. Doing so will damage the fuser.
1 Remove the thumbscrew from each side of the fuser unit
by rotating them counterclockwise.
2 Lift the handles on each side of the fuser, and then pull to
remove the fuser unit.
4 Align the fuser unit using t he handles on each side, and then
place it back into the printer.
2
2
1
Note: Make sure all paper fragments are removed.
Note: If the paper jam on the right is difficult to remove, then
rotate the knob counterclockwise.
3 Close cover F.
4 If necessary, touch Continue from the printer control panel.
4yy.xx paper jams
If the jammed paper is visible in any of the finisher exit bins, then firmly
grasp the paper on each side, and then gently pull it out.
1
1
2
3 Lift the green lever, firmly grasp the paper on each side, and
then gently pull it out.
Notes:
• Make sure all paper fragments are removed.
• If the paper is in the fuser, then lower the fuser nip
release lever and switch it to envelope mode.
• After removing the jammed paper, return the lever to
the proper position.
3 Close door A.
4 If necessary, touch Continue from the printer control panel.
Paper jam in cover F (paper transport)
1 Open cover F.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
18
1 Standard finisher bin
2 Finisher bin 1
3 Finisher bin 2
Note: Finisher bin 2 is available only when a booklet finisher is
installed.
Note: Make sure all paper fragments are removed.
Paper jam in door H
1 Open door H.
Note: Door H is located between the finisher exit bins.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
Paper jam in door G
1 Open door G.
Area Cover, knob, or handle name
6 Knob G8
7 Handle G9
2 Lift cover G1 lever.
3 Firmly grasp any jammed paper, and then gently pull it out.
Note: Make sure to remove all paper fragments after gently
pulling out any jammed paper inside door G.
4 Move cover G2 to the right, and then remove any jammed paper.
Note: If the paper is jammed in the rollers, then rotate knob G3
counterclockwise.
5 Move cover G4 down, and then remove any jammed paper.
6 Move cover G7 to the left, and then remove any jammed paper.
7 Pull handle G9 until the tray is completely open.
1
2
3
4
5
6
3 Close door H.
4 If necessary, touch Continue from the printer control panel.
7
Area Cover, knob, or handle name
1 Cover G1
2 Cover G2
3 Knob G3
4 Cover G4
5 Cover G7
19
8 Lift the inside cover. If the paper is jammed in the rollers, then
rotate knob G8 counterclockwise, and then remove the jammed
paper.
9 Close door G.
10 If necessary, touch Continue from the printer control panel.
Paper jam in cover F (paper transport)
1 Open cover F.
Note: Make sure all paper fragments are removed.
Note: If the paper jam on the right is difficult to remove, then
rotate the knob counterclockwise.
3 Close cover F.
4 If necessary, touch Continue from the printer control panel.
455 staple jam
1 Open door G.
3 Lower the latch of the staple cartridge holder, and then pull the
staple cartridge holder out of the printer.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
2 Press the latch to open the stapler door.
Note: The stapler door is located behind the finisher.
20
4 Use the metal tab to lift the staple guard, and then remove any
jammed or loose staples.
5 Close the staple guard.
7 Push the staple cartridge holder firmly back into the stapler unit
until the staple cartridge holder clicks into place.
8 Close the stapler door.
9 Close door G.
10 If necessary, touch Continue, jam cleared from the printer control
panel.
6 Press down on the staple guard until it clicks into place.
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