Lexmark C950 User Guide
C950
User's Guide
September 2011 www.lexmark.com
Machine type(s):
5058
Model(s):
030
Contents 2
Contents
Safety information.....................................................................................12
Learning about the printer.........................................................................14
Thank you for choosing this printer!.......................................................................................................14
Finding information about the printer....................................................................................................14
Selecting a location for the printer..........................................................................................................15
Printer configurations.............................................................................................................................17
Using the printer control panel...............................................................................................................20
Understanding the home screen................................................................21
Understanding the home screen.............................................................................................................21
Using the touch-screen buttons..............................................................................................................22
Setting up and using the home screen applications....................................24
Accessing the Embedded Web Server.....................................................................................................24
Showing or hiding icons on the home screen.........................................................................................24
Activating the home screen applications................................................................................................25
Using Background and Idle Screen ................................................................................................................... 25
Setting up Forms and Favorites ........................................................................................................................ 25
Understanding Eco‑Settings .............................................................................................................................26
Understanding Showroom................................................................................................................................ 26
Setting up Remote Operator Panel...................................................................................................................26
Exporting and importing a configuration................................................................................................27
Additional printer setup.............................................................................28
Turning on the printer.............................................................................................................................28
Installing internal options........................................................................................................................29
Available internal options.................................................................................................................................29
Accessing the system board.............................................................................................................................. 30
Installing a memory card ..................................................................................................................................31
Installing a flash memory or firmware card......................................................................................................33
Installing an Internal Solutions Port..................................................................................................................35
Installing a printer hard disk ............................................................................................................................. 38
Removing a printer hard disk............................................................................................................................ 42
Installing hardware options.....................................................................................................................43
Order of installation.......................................................................................................................................... 43
Installing optional trays .................................................................................................................................... 44
Contents 3
Attaching cables......................................................................................................................................46
Verifying printer setup............................................................................................................................47
Printing a menu settings page ..........................................................................................................................48
Printing a network setup page.......................................................................................................................... 48
Setting up the printer software...............................................................................................................48
Installing the printer software ..........................................................................................................................48
Updating available options in the printer driver .............................................................................................. 49
Setting up wireless printing.....................................................................................................................49
Information you will need to set up the printer on a wireless network ...........................................................49
Installing the printer on a wireless network (Windows)...................................................................................50
Installing the printer on a wireless network (Macintosh).................................................................................52
Installing the printer on a wired network...............................................................................................54
Changing port settings after installing a new network Internal Solutions Port......................................57
Setting up serial printing.........................................................................................................................58
Minimizing your printer's environmental impact........................................60
Saving paper and toner...........................................................................................................................60
Using recycled paper ........................................................................................................................................ 60
Conserving supplies ..........................................................................................................................................60
Saving energy..........................................................................................................................................61
Using Eco‑Mode................................................................................................................................................61
Reducing printer noise...................................................................................................................................... 61
Adjusting Sleep Mode.......................................................................................................................................62
Using Hibernate Mode......................................................................................................................................63
Adjusting the brightness of the display ............................................................................................................ 63
Recycling..................................................................................................................................................64
Recycling Lexmark products .............................................................................................................................64
Recycling Lexmark packaging............................................................................................................................ 64
Returning Lexmark cartridges for reuse or recycling........................................................................................64
Loading paper and specialty media............................................................65
Setting the paper size and type...............................................................................................................65
Configuring Universal paper settings......................................................................................................65
Loading the standard or optional 520‑sheet tray...................................................................................66
Loading the optional 850‑ and 1,150‑sheet trays...................................................................................69
Loading the 2000‑sheet high‑capacity feeder.........................................................................................71
Loading the multipurpose feeder............................................................................................................73
Linking and unlinking trays......................................................................................................................76
Linking trays ...................................................................................................................................................... 76
Unlinking trays .................................................................................................................................................. 76
Linking exit bins ................................................................................................................................................77
Contents 4
Creating a custom name for a paper type ........................................................................................................ 77
Assigning a custom paper type name ...............................................................................................................77
Configuring a custom name ..............................................................................................................................77
Paper and specialty media guide................................................................79
Paper guidelines......................................................................................................................................79
Paper characteristics.........................................................................................................................................79
Unacceptable paper..........................................................................................................................................80
Selecting paper .................................................................................................................................................80
Selecting preprinted forms and letterhead ......................................................................................................80
Using recycled paper and other office papers.................................................................................................. 81
Storing paper...........................................................................................................................................82
Supported paper sizes, types, and weights.............................................................................................83
Supported paper sizes ...................................................................................................................................... 83
Supported paper types and weights ................................................................................................................. 85
Supported finishing features ............................................................................................................................ 87
Setting the finisher exit bin...............................................................................................................................89
Printing......................................................................................................90
Printing a document................................................................................................................................90
Printing a document .........................................................................................................................................90
Printing in black and white ...............................................................................................................................90
Adjusting toner darkness .................................................................................................................................. 90
Using Max Speed and Max Yield....................................................................................................................... 91
Printing from a flash drive.......................................................................................................................92
Printing from a flash drive ................................................................................................................................92
Supported flash drives and file types................................................................................................................93
Printing on specialty media.....................................................................................................................94
Tips on using letterhead ...................................................................................................................................94
Tips on using transparencies ............................................................................................................................94
Tips on using envelopes.................................................................................................................................... 95
Tips on using labels........................................................................................................................................... 95
Tips on using card stock....................................................................................................................................96
Printing confidential and other held jobs................................................................................................96
Storing print jobs in the printer ........................................................................................................................ 96
Printing confidential and other held jobs .........................................................................................................97
Printing information pages......................................................................................................................97
Printing a font sample list ................................................................................................................................. 97
Printing a directory list......................................................................................................................................98
Canceling a print job................................................................................................................................98
Canceling a print job from the printer control panel........................................................................................98
Canceling a print job from the computer ......................................................................................................... 98
Contents 5
Understanding printer menus....................................................................99
Menus list................................................................................................................................................99
Supplies menu.......................................................................................................................................100
Paper menu...........................................................................................................................................102
Default Source menu ...................................................................................................................................... 102
Paper Size/Type menu .................................................................................................................................... 102
Configure MP menu ........................................................................................................................................ 105
Substitute Size menu ......................................................................................................................................106
Paper Texture menu ....................................................................................................................................... 106
Paper Weight menu ........................................................................................................................................108
Paper Loading menu .......................................................................................................................................109
Custom Types menu ....................................................................................................................................... 111
Custom Names menu .....................................................................................................................................111
Custom Bin Names menu ............................................................................................................................... 111
Universal Setup menu.....................................................................................................................................111
Bin Setup menu...............................................................................................................................................112
Reports menu........................................................................................................................................113
Reports menu ................................................................................................................................................. 113
Network/Ports menu.............................................................................................................................114
Active NIC menu .............................................................................................................................................114
Standard Network or Network [x] menus.......................................................................................................114
Network Reports menu .................................................................................................................................. 116
Network Card menu........................................................................................................................................116
TCP/IP menu ...................................................................................................................................................117
IPv6 menu .......................................................................................................................................................118
Wireless menu ................................................................................................................................................119
AppleTalk menu .............................................................................................................................................. 120
Standard USB menu ........................................................................................................................................120
Parallel [x] menu .............................................................................................................................................122
Serial [x] menu ................................................................................................................................................ 124
SMTP Setup menu ..........................................................................................................................................126
Security menu.......................................................................................................................................128
Miscellaneous Security Settings menu ........................................................................................................... 128
Confidential Print menu..................................................................................................................................128
Disk Wiping menu ...........................................................................................................................................129
Security Audit Log menu ................................................................................................................................. 130
Set Date and Time menu ................................................................................................................................131
Settings menu........................................................................................................................................132
General Settings menu ................................................................................................................................... 132
Flash Drive menu ............................................................................................................................................139
Setup menu.....................................................................................................................................................141
Job Accounting menu .....................................................................................................................................143
Contents 6
Finishing menu................................................................................................................................................ 144
Quality menu .................................................................................................................................................. 147
Utilities menu..................................................................................................................................................150
XPS menu........................................................................................................................................................ 151
PDF menu........................................................................................................................................................ 151
PostScript menu.............................................................................................................................................. 151
PCL Emul menu ............................................................................................................................................... 152
HTML menu ....................................................................................................................................................154
Image menu .................................................................................................................................................... 155
Booklet Adjustments menu ............................................................................................................................156
Help menu.............................................................................................................................................157
Securing the hard disk and other installed memory..................................158
Statement of Volatility..........................................................................................................................158
Erasing volatile memory........................................................................................................................158
Erasing non‑volatile memory................................................................................................................159
Erasing printer hard disk memory.........................................................................................................159
Configuring printer hard disk encryption..............................................................................................160
Maintaining the printer............................................................................161
Cleaning the exterior of the printer......................................................................................................161
Cleaning the printhead lenses...............................................................................................................161
Emptying the hole punch box................................................................................................................165
Storing supplies.....................................................................................................................................167
Checking the status of parts and supplies.............................................................................................167
Checking the status of parts and supplies on the printer control panel......................................................... 167
Checking the status of parts and supplies from a network computer............................................................167
Ordering parts and supplies..................................................................................................................168
Ordering toner cartridges ............................................................................................................................... 168
Ordering a photoconductor unit.....................................................................................................................168
Ordering a waste toner bottle ........................................................................................................................169
Ordering staple cartridges .............................................................................................................................. 169
Ordering a maintenance kit ............................................................................................................................169
Replacing parts and supplies.................................................................................................................170
Replacing a maintenance kit ........................................................................................................................... 170
Replacing a photoconductor unit ................................................................................................................... 170
Replacing a toner cartridge............................................................................................................................. 175
Replacing the waste toner bottle ...................................................................................................................178
Replacing a staple cartridge ............................................................................................................................183
Moving the printer................................................................................................................................191
Before moving the printer ..............................................................................................................................191
Contents 7
Moving the printer to another location......................................................................................... ................. 191
Shipping the printer........................................................................................................................................ 191
Administrative support............................................................................192
Finding advanced networking and administrator information.............................................................192
Checking the virtual display...................................................................................................................192
Checking the status of the printer.........................................................................................................192
Setting up e‑mail alerts.........................................................................................................................192
Viewing reports.....................................................................................................................................193
Restoring factory default settings.........................................................................................................193
Clearing jams............................................................................................194
Avoiding jams........................................................................................................................................194
Understanding jam numbers and locations..........................................................................................194
201–202 paper jams..............................................................................................................................196
203 paper jam.......................................................................................................................................198
230 paper jam.......................................................................................................................................199
231 paper jam.......................................................................................................................................200
24x paper jam........................................................................................................................................202
250 paper jam.......................................................................................................................................208
281 paper jam.......................................................................................................................................208
4yy.xx paper jams..................................................................................................................................210
455 staple jam.......................................................................................................................................215
Troubleshooting.......................................................................................218
Solving basic printer problems..............................................................................................................218
Understanding printer messages..........................................................................................................218
An error has occured with the Flash Drive. Please remove and re-insert the drive. ......................................218
Bin 2 is unable to lower, remove paper and check for an obstruction........................................................... 218
Change [paper source] to [custom type name] .............................................................................................. 218
Change [paper source] to [custom type name] load [orientation]................................................................. 219
Change [paper source] to [custom string] ...................................................................................................... 219
Change [paper source] to [custom string] load [orientation] ......................................................................... 219
Change [paper source] to [paper size] [paper type] .......................................................................................219
Change [paper source] to [paper size] [paper type] load [orientation].......................................................... 219
Check [src] orientation or guides....................................................................................................................220
Close cover [x].................................................................................................................................................220
Close door [x] .................................................................................................................................................. 220
Disk corrupted ................................................................................................................................................ 220
Empty the hole punch box .............................................................................................................................. 220
Contents 8
Error reading USB drive. Remove USB............................................................................................................220
Error reading USB hub. Remove hub. ............................................................................................................. 220
Insert staple cartridge..................................................................................................................................... 220
Insert the hole punch box............................................................................................................................... 221
Insert Tray [x]..................................................................................................................................................221
Install bin [x] ...................................................................................................................................................221
Load [src] with [custom type name] ............................................................................................................... 221
Load [src] with [custom string] .......................................................................................................................221
Load [src] with [size] .......................................................................................................................................222
Load [src] with [type] [size].............................................................................................................................222
Load Manual Feeder with [custom type name]..............................................................................................222
Load Manual Feeder with [custom string] ......................................................................................................222
Load Manual Feeder with [paper size] ........................................................................................................... 222
Load Manual Feeder with [paper type] [paper size].......................................................................................223
Manual feeder expects [paper size]. Check [paper source] guides ................................................................223
Load staples ....................................................................................................................................................223
Remove paper from standard output bin .......................................................................................................223
Remove paper from bin [x] ............................................................................................................................. 223
Remove paper from all bins............................................................................................................................223
Remove paper from [linked set bin name] .....................................................................................................223
Print quota exceeded. Print job canceled....................................................................................................... 224
Print quota exceeded. Print job incomplete. ..................................................................................................224
Restore held jobs? ..........................................................................................................................................224
Remove packaging material, [area name] ......................................................................................................224
Some held jobs were not restored .................................................................................................................224
Unsupported camera mode, unplug camera and change mode .................................................................... 224
Unsupported disk............................................................................................................................................ 224
31.xx Missing or defective [color] cartridge ...................................................................................................224
32.xx [color] cartridge part number unsupported by device..........................................................................224
34 Incorrect paper size, check [paper source] ................................................................................................ 225
34 Incorrect paper type, check [paper source]............................................................................................... 225
35 Insufficient memory to support Resource Save feature ............................................................................ 225
37 Insufficient memory, some held jobs will not be restored ........................................................................ 225
37 Insufficient memory, some Held Jobs were deleted.................................................................................. 225
37 Insufficient memory to collate job............................................................................................................. 226
37 Insufficient memory for Flash Memory Defragment operation ................................................................226
38 Memory full ............................................................................................................................................... 226
39 Complex page, some data may not have printed ...................................................................................... 226
40 [color] invalid refill, change cartridge ........................................................................................................ 226
51 Defective flash detected ............................................................................................................................ 226
52 Not enough free space in flash memory for resources.............................................................................. 226
53 Unformatted flash detected ...................................................................................................................... 227
54 Serial option [x] error.................................................................................................................................227
54 Standard network software error .............................................................................................................. 227
54 Network [x] software error........................................................................................................................ 227
Contents 9
55 Unsupported option in slot [x]...................................................................................................................227
56 Parallel port [x] disabled ............................................................................................................................228
56 Serial port [x] disabled ............................................................................................................................... 228
56 Standard USB port disabled .......................................................................................................................228
56 Standard parallel port disabled..................................................................................................................228
56 USB port [x] disabled .................................................................................................................................228
57 Configuration change, some held jobs were not restored ........................................................................228
58 Too many disks installed............................................................................................................................229
58 Too many flash options installed ...............................................................................................................229
58 Too many trays attached ...........................................................................................................................229
59 Incompatible tray [x].................................................................................................................................. 229
61 Remove defective disk ............................................................................................................................... 229
62 Disk full ......................................................................................................................................................230
80 Scheduled maintenance [x] ....................................................................................................................... 230
80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment.............230
82.xx Replace waste toner bottle ...................................................................................................................230
82.xx Waste toner bottle nearly full ............................................................................................................... 230
82.xx Waste toner bottle missing ................................................................................................................... 230
84 unsupported [color] photoconductor ........................................................................................................230
84.xx [color] photoconductor low ..................................................................................................................231
84.xx [color] photoconductor missing ............................................................................................................ 231
84.xx Replace [color] photoconductor............................................................................................................231
88.xx [color] cartridge low .............................................................................................................................. 231
88.xx [Color] cartridge very low......................................................................................................................231
88 Replace [color] cartridge............................................................................................................................ 231
1565 Emulation error, load emulation option ................................................................................................ 232
Solving printing problems.....................................................................................................................232
Multiple‑language PDF files do not print ........................................................................................................ 232
Printer control panel display is blank or displays only diamonds ...................................................................232
Error message about reading USB drive appears ...........................................................................................232
Print jobs do not print.....................................................................................................................................232
Confidential and other held jobs do not print ................................................................................................ 233
Print job takes longer than expected..............................................................................................................234
Job prints from the wrong tray or on the wrong paper .................................................................................. 234
Incorrect characters print ............................................................................................................................... 234
Tray linking does not work..............................................................................................................................234
Large jobs do not collate................................................................................................................................. 235
Unexpected page breaks occur.......................................................................................................................235
Solving home screen applications problems.........................................................................................235
An application error has occurred .................................................................................................................. 235
Forms and Favorites troubleshooting.............................................................................................................236
Solving option problems........................................................................................................................238
Option does not operate correctly or quits after it is installed ...................................................................... 238
Paper tray problems .......................................................................................................................................238
Contents 10
2,000-sheet drawer problems ........................................................................................................................ 239
Memory card .................................................................................................................................................. 239
Cannot detect flash memory card .................................................................................................................. 239
Cannot detect printer hard disk...................................................................................................................... 239
Internal Solutions Port does not operate correctly ........................................................................................240
Internal print server does not operate correctly ............................................................................................240
USB/parallel interface card does not operate correctly ................................................................................. 240
Solving paper feed problems.................................................................................................................241
Paper frequently jams..................................................................................................................................... 241
Paper jam message remains after jam is cleared ...........................................................................................241
Jammed pages are not reprinted.................................................................................................................... 241
Solving print quality problems..............................................................................................................242
Printer is printing blank pages ........................................................................................................................242
Characters have jagged or uneven edges ....................................................................................................... 242
Clipped images................................................................................................................................................ 243
Fine horizontal lines appear on color pages ...................................................................................................243
Shadow images appear on prints ................................................................................................................... 243
Gray background on prints .............................................................................................................................244
Incorrect margins............................................................................................................................................ 244
Light colored line, white line, or incorrectly colored line appears on prints ..................................................245
Paper curl........................................................................................................................................................246
Print irregularities ...........................................................................................................................................246
Print is too dark ..............................................................................................................................................247
Print is too light...............................................................................................................................................248
Repeating defects appear on a page .............................................................................................................. 248
Skewed print ................................................................................................................................................... 249
Solid color pages .............................................................................................................................................250
Black or white streaks appear on transparencies or paper ............................................................................250
Streaked horizontal lines appear on prints..................................................................................................... 251
Toner fog or background shading appears on the page .................................................................................251
Toner rubs off .................................................................................................................................................252
Transparency print quality is poor .................................................................................................................. 253
Solving color quality problems..............................................................................................................253
FAQ about color printing ................................................................................................................................ 253
Embedded Web Server does not open.................................................................................................256
Check the network connection.......................................................................................................................256
Check the address entered in the Web browser ............................................................................................256
Temporarily disable Web proxy servers .........................................................................................................256
Contacting customer support................................................................................................................257
Notices.....................................................................................................258
Product information..............................................................................................................................258
Edition notice........................................................................................................................................258
Contents 11
Power consumption..............................................................................................................................262
Index........................................................................................................273
Safety information 12
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided
with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public
switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
Safety information 13
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until needed.
SAVE THESE INSTRUCTIONS.
Learning about the printer 14
Learning about the printer
Thank you for choosing this printer!
We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s
Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and
make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If
you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to
help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the
reason we do what we do, and your suggestions help us do it better.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network (depending on your
printer model)
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Instructions for:
• Installing the printer using Guided or Advanced wireless setup
• Connecting the printer to an Ethernet or a wireless network
• Troubleshooting printer connection problems
Setup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at http://support.lexmark.com.
User's Guide—The User's Guide is available on the
Software and Documentation CD.
For updates, check our Web site at
http://support.lexmark.com.
Networking Guide— Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
Learning about the printer 15
What are you looking for? Find it here
Help using the printer softwar e Windows or Mac Help—Open a printer software program
or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
Latest supplemental information, updates, and techni cal support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Telephone support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact support so they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
• Provide a flat, sturdy, and stable surface.
Learning about the printer 16
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
– Away from stray staples and paper clips
• Allow the following recommended amount of space around the printer for proper ventilation:
5
1
4
1 Right side 307.34 mm (12.1 in.)
2 Front 444.5 mm (17.5 in.)
3 Left side 374.65 mm (14.75 in.)
4 Rear 100 mm (3.9 in.)
5 Top 152.4 mm (6 in.)
3
2
Learning about the printer 17
Printer configurations
Basic model
1
2
3
4
6
1 Printer control panel
2 Exit tray 2
Note: Exit tray 2 is supported in any configuration except when a finisher is installed.
3 Standard exit bin
4 Front door
5 Standard 520‑sheet tray
6 Multipurpose feeder
5
Learning about the printer 18
Configured models
You can configure your basic printer by adding optional trays. A 2,000-sheet high‑capacity feeder and a finisher bin can
also be added.
1
2
3
4
1 Optional 520‑sheet tray
2 Optional 520‑sheet trays
3 Optional 520‑sheet tray
4 2,000‑sheet tandem‑tray module
• 850‑sheet tray (Tray 3)
• 1,150‑sheet tray (Tray 4)
Learning about the printer 19
Fully configured model
1
2
1 Finisher bin
The finisher bin can either be one of the following:
• Standard finisher (Punch/Stapler)
• Booklet finisher (Punch/Stapler/Booklet)
2 2,000‑sheet high‑capacity feeder
CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 20
Using the printer control panel
1
2
7
ABC3DEF
1@!2
GHI5JKL6MNO
4
TUV9WXYZ
PQRS
8
7
0
3
#
6
Use To
1 Display View printing options as well as status and error messages.
2 Home Navigate back to the home screen.
3 Keypad Enter numbers, letters, or symbols.
4 Sleep button Enable Sleep Mode or Hibernate Mode.
• A short press will enable Sleep Mode.
• A long press will enable Hibernate Mode.
Note: Touching the screen or pressing any hard button will cause the printer to wake from Sleep
Mode or Hibernate Mode.
4
5
5 Indicator light View the status of the printer.
• Off—The printer is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Solid red—Operator intervention is needed.
• Amber—The printer enters Sleep Mode or Hibernate Mode.
6 Stop/Cancel Stop all printer activity.
Note: A list of options is displayed once Stopped appears on the display.
7 USB port Connect a flash drive into the printer USB port.
Note: Only the front USB port supports flash drives.
Understanding the home screen 21
Understanding the home screen
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen
buttons and icons to initiate an action.
Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded solutions.
1
123.123.123.123
Touch To
1 Change Language Change the primary language of the printer.
2 Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links.
Note: The tree view does not include bookmarks created within Forms and Favorites, and
the ones in the tree are not usable in Forms and Favorites.
3 Held Jobs Display all current held jobs.
2 3
4
5678
4 USB or USB
Thumbdrive
5 Menus Access printer menus.
6 Status message bar
View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.
Note: These menus are available only when the printer is in the Ready state.
• Show the current printer status such as Ready or Busy.
• Show printer conditions such as Fuser missing or Cartridge Low.
• Show intervention messages and the instructions on how to clear them.
7 Status/Supplies
• Display a warning or error message whenever the printer requires intervention to
continue processing.
• Access the messages screen for more information on the message, and how to clear it.
8 Tips Open a context‑sensitive Help information on the touch screen.
Understanding the home screen 22
This may also appear on the home screen:
Touch To
Search Held Jobs Search current held jobs.
Features
Feature Description
Attendance message alert
Warning
Printer IP address
Sample: 123.123.123.123.123
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
If an error condition occurs, then this icon appears.
The IP address of your network printer is located at the top left corner of the home
screen and appears as four sets of numbers separated by periods. You can use the
IP address when accessing the Embedded Web Server so you can view and remotely
configure printer settings even when you are not physically near the printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded solutions.
Sample touch screen
Touch To
1 Up arrow
Scroll up.
10
1
9
2
3
4
8
6
7
5
Understanding the home screen 23
Touch To
2 Delete folder
3 Left arrow
4 Right arrow
5 Right scroll increase
6 Left scroll decrease
Delete the file you selected.
Scroll to the left.
Scroll to the right.
Scroll to another value in increasing order.
Scroll to another value in decreasing order.
7 Down arrow
8 Accept
9 Cancel
10 Back
Scroll down.
Save a setting.
• Cancel an action or a selection.
• Cancel out a screen and return to the previous screen.
Navigate back to the previous screen.
Setting up and using the home screen applications 24
Setting up and using the home screen applications
Notes:
• Your home screen, icons, and buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded applications. Some applications are supported only on select printer
models.
• There may be additional solutions and applications available for purchase. To learn more, visit
www.lexmark.com. Or, inquire at your point of purchase.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
Showing or hiding icons on the home screen
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
2 Click Settings > General Settings > Home screen customization.
A list of basic printer functions appears.
3 Select the check boxes to specify which icons appear on the printer home screen.
Note: Cleared check box items are hidden.
4 Click Submit.
Setting up and using the home screen applications 25
Activating the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, first activate
and set up these applications using the Embedded Web Server. For more information about accessing the Embedded
Web Server, see “Accessing the Embedded Web Server” on page 24.
For detailed information about configuring and using the home screen applications, visit the Lexmark Web site at
http://support.lexmark.com.
Using Background and Idle Screen
Icon Description
The application lets you customize the background and idle screen of your printer home screen.
1 From the home screen, navigate to:
Change Background > select background to use
2 Touch .
Setting up Forms and Favorites
Icon Description
The application helps you simplify and streamline work processes by letting you quickly find and print
frequently used online forms directly from the home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site where the
bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and
firewall settings to allow the printer at least a read access. For help, see the documentation that came
with your operating system.
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
2 Click Settings > Device Solutions > Solutions (eSF) > Forms and Favorites.
3 Define the bookmarks, and then customize the settings.
4 Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Setting up and using the home screen applications 26
Understanding Eco‑Settings
Icon Description
The application lets you easily manage energy consumption, noise, toner, and paper usage settings to
help reduce the environmental impact of your printer.
Understanding Showroom
Icon Description
The application lets you create and display a customized slide show on the touch screen of your printer.
You can load images either from a flash drive or through the printer Embedded Web Server.
Setting up Remote Operator Panel
This application shows the printer control panel on your computer screen and lets you interact with the printer control
panel, even when you are not physically near the network printer. From your computer screen, you can view the printer
status, release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing
at the network printer.
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
2 Click Settings > Device Solutions > Solutions (eSF) > Remote Operator Panel.
3 Select the Enabled check box, and then customize the settings.
4 Click Apply.
To use the application, from the Embedded Web Server, click Applications > Remote Operator Panel > Launch VNC
Applet.
Setting up and using the home screen applications 27
Exporting and importing a configuration
You can export configuration settings into a text file, and then import it to apply the settings to other printers.
Exporting a configuration to a file
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
2 Click Settings or Configuration.
3 Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
4 From Installed Solutions, click the name of the application you want to configure.
5 Click Configure > Export.
6 Follow the instructions on the computer screen to save the configuration file, and then type a unique file name or
use the default name.
Note: If a JVM Out of Memory error occurs, then repeat the export process until the configuration file is
saved.
Importing a configuration from a file
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets
of numbers separated by periods, such as 123.123.123.123.
2 Click Settings or Configuration.
3 Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
4 From Installed Solutions, click the name of the application you want to configure.
5 Click Configure > Import.
6 Browse to the saved configuration file that was exported from a previously configured printer, and then load or
preview it.
Note: If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
Additional printer setup 28
Additional printer setup
Turning on the printer
1 Open the front door.
2 Press the printer power switch.
3 Close the front door.
Additional printer setup 29
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Available internal options
• Memory cards
– Printer memory
– Flash memory
– Fonts
• Firmware cards
– Bar Code
– PrintCryption
• Printer hard disk
• Lexmark
TM
– RS‑232‑C Serial ISP
– Parallel 1284‑B ISP
– MarkNet
– MarkNet N8130 10/100 Fiber ISP
– MarkNet N8120 10/100/1000 Ethernet ISP
TM
Internal Solutions Ports (ISP)
TM
N8250 802.11 b/g/n Wireless ISP
Note: An external kit is needed to support the ISP.
Additional printer setup 30
Accessing the system board
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Note: This task requires a flathead screwdriver.
1 Turn the screws counterclockwise to loosen them.
2 Pull the system board forward to remove it.
3 Use the following illustration to locate the appropriate connectors.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
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