Lexmark C910 5055-01x Service Manual
C910 Color Printer
• Table of Contents
• Start Diagnostics
• Safety and Notices
• Trademarks
5055-01X
•Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
5055-01X
Edition: July 2002
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
later editions. Improvements or changes in the products or the programs described may
be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or electronically mailed
(e-mail) to ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of
the information you supply in any way it believes appropriate without incurring any
obligation to you. You can purchase additional copies of publications related to this
product by calling 1-800-553-9727. In other countries, contact your point of purchase.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International,
Inc., registered in the United States and/or other countries.
ImageQuick, Optra Forms, and OptraImage are trademarks of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
© Copyright Lexmark International, Inc. 2002.
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
P/N 12G9112
5055-01X
Contents
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Model Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Toner Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Color Correction Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Printer Packaging and Shipping Information . . . . . . . . . . . . . . . . 1-2
Print Speed and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Time to First Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Duty Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Printer Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Available Memory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Flash Memory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Memory and Expansion Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Input and Output Configurations . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Media Size Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Input Media Types and Weights. . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Output Media Types and Weights . . . . . . . . . . . . . . . . . . . . . . . 1-16
Input Capacity by Media and Source . . . . . . . . . . . . . . . . . . . . . 1-18
Output Capacity by Media and Source . . . . . . . . . . . . . . . . . . . 1-19
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Lexmark Glossy Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Options and Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Optional Internal Local Connections . . . . . . . . . . . . . . . . . . . . . 1-22
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Data Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Operating Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Resident Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Power and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . 1-25
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Operating Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27
Physical Specifications and Weight. . . . . . . . . . . . . . . . . . . . . . .1-28
Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-29
Standard Inspection and Cleaning Procedure. . . . . . . . . . . . . . .1-29
Return Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30
Service Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
Processes and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Electrophotography Process . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Development Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Transfer Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Cleaning Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Paper Feeding / Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Drive System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
Paper Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
Cassette Paper Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
Multipurpose Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-39
Registration Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-40
Separation Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-41
Fuser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-42
Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-43
Belt Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-44
Belt Up/Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-45
Expansion Paper Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-45
Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-46
Paper Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-47
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-48
High Capacity Feeder (HCF). . . . . . . . . . . . . . . . . . . . . . . . . . . .1-54
Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-62
High Capacity Paper Feed Sensor / Switch Test . . . . . . . . . . . .1-64
Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-65
Finisher Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-79
Attaching the Docking Plate and Guide Rail . . . . . . . . . . . . . . . .1-79
Combining the Finisher and Stand . . . . . . . . . . . . . . . . . . . . . . .1-81
Attaching the Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-85
Aligning the Finisher and Printer . . . . . . . . . . . . . . . . . . . . . . . . .1-86
Adjusting the Wheels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-93
Attaching the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-95
Hole Punch Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-99
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Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Adjustments and Procedures Following Parts Replacement . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Initial Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Service Error Message Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Attendance Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Maintenance Analysis Procedures (MAPS) . . . . . . . . . . . . . . . . 2-56
Symptom Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-65
Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70
Drive 1 DC Motor Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-70
Drive 2 Stepper Motor Service Check . . . . . . . . . . . . . . . . . . . . 2-70
Duplex Unit Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71
Expansion Paper Feed Service Check . . . . . . . . . . . . . . . . . . . 2-71
Face Down Stacker Full Service Check . . . . . . . . . . . . . . . . . . . 2-72
High Capacity Feeder (HCF) Service Check . . . . . . . . . . . . . . . 2-72
Finisher Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73
Operator Panel Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
Paper Carrying Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
Paper Exit, FU/FD Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-83
Paper Tray Missing Service Check . . . . . . . . . . . . . . . . . . . . . . 2-83
Photodeveloper Missing Service Check. . . . . . . . . . . . . . . . . . . 2-84
Power Supply Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-85
Marks on Paper Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-86
Transfer Belt Up/Down Service Check. . . . . . . . . . . . . . . . . . . . 2-88
210 Staple Jam Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-88
Image Quality Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-89
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-89
Options Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-97
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Power-On Self Test Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Operator Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Operator Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Printing the Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Operator Menu Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Adjustment Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Finisher Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
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Diagnostics - Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
Viewing and Resetting the Drum Counters . . . . . . . . . . . . . . . . .3-26
Diagnostics - Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Service Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Handling Printed Circuit Boards . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
High Capacity Paper Feed Timing Belt Adjustment . . . . . . . . . . .4-3
Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Cover, Top Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Operator Panel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Cover, Front Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Cover, Front Left Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
Cover, Rear Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
Cover, Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Cover, Left Side Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Cover, Right Side Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Cover, RIP Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Tray, Paper Exit Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
RIP Box Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Electronic Box Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
LED Printhead Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
Eraser Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Printhead Controller Board Removal. . . . . . . . . . . . . . . . . . . . . .4-15
Upper Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Multipurpose Feeder Tray Removal . . . . . . . . . . . . . . . . . . . . . .4-17
Paper Feed Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Paper Carrying Roller Removal. . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Paper Present Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . .4-19
Paper Feed Frame Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20
Cassette Guide Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Temperature/Humidity Sensor Removal . . . . . . . . . . . . . . . . . . .4-22
Paper Feed Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Paper Remaining Sensor Removal . . . . . . . . . . . . . . . . . . . . . . .4-22
Gear Cover Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23
Multipurpose Feeder Roll Removal . . . . . . . . . . . . . . . . . . . . . . .4-23
Multipurpose Feeder Clutch Removal . . . . . . . . . . . . . . . . . . . . .4-23
OHP Detection Sensor (Upper) Removal . . . . . . . . . . . . . . . . . .4-23
Fanning Pad Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-25
Registration Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Multipurpose Feeder Paper Present Sensor Removal . . . . . . . .4-27
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Paper Carrying Frame Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Paper Carrying Roller (Upper) Removal . . . . . . . . . . . . . . . . . . 4-28
Paper Carrying Clutch Removal. . . . . . . . . . . . . . . . . . . . . . . . . 4-28
OHP Detection Sensor (Lower) Removal . . . . . . . . . . . . . . . . . 4-28
Registration Frame, Registration Clutch Removal . . . . . . . . . . . 4-29
Transfer Belt Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Belt Up/Down Detection Sensor Removal . . . . . . . . . . . . . . . . . 4-34
Sensor Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Density Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Separation Fingers Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Sensor Cleaner Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Printer Controller Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
High Voltage Power Supply Board (HVU) Removal. . . . . . . . . . 4-38
R Sub Frame Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Toner Remaining Sensor Removal . . . . . . . . . . . . . . . . . . . . . . 4-39
Drum Gear Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Sub Frame F1, Sub Frame F2 Removal . . . . . . . . . . . . . . . . . . 4-40
Drive Gear Unit Sensor Assembly Removal . . . . . . . . . . . . . . . 4-41
Belt Up/Down Clutch Removal. . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Power Supply 1 Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43
Power Supply 2 Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44
Drive Motor Assembly Removal. . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Motor Drive Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Power Switch Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46
Connector, Duplex Unit Removal. . . . . . . . . . . . . . . . . . . . . . . . 4-47
Paper Size Sensor Board Assembly Removal. . . . . . . . . . . . . . 4-48
Main Unit Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49
Main Drive Unit Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50
Face Up Paper Exit Assembly Removal . . . . . . . . . . . . . . . . . . 4-54
Face Up/Down (Flapper Detection) Sensor Removal . . . . . . . . 4-54
Face Up/Down Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . 4-54
Paper Delivery Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-54
Paper Exit Tray Switch Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-54
Face Down Guide Assembly Removal. . . . . . . . . . . . . . . . . . . . 4-55
Paper Exit Motor & Full Sensor Removal. . . . . . . . . . . . . . . . . . 4-55
Turn Guide Cover Sensor Removal . . . . . . . . . . . . . . . . . . . . . . 4-57
Right Slide Rail Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Front Cover Open Switch Actuator Removal . . . . . . . . . . . . . . . 4-58
Lock Handle Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-59
Top Unit Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Stay Arm Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61
Fuser Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62
Options Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63
vii
5055-01X
Expansion Paper Feeder Removal . . . . . . . . . . . . . . . . . . . . . . .4-63
Duplex Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71
Duplex Unit Separation Removal . . . . . . . . . . . . . . . . . . . . . . . .4-71
Duplex Unit Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72
Duplex Timing Belt Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72
Duplex Pressure Roller and Solenoid Removal . . . . . . . . . . . . .4-73
Duplex Feed Roller and Solenoid Removal . . . . . . . . . . . . . . . .4-74
Duplex Side Fence Motor Assembly / Side Fence Removal. . . .4-75
Duplex Paper Carrying Motor Removal. . . . . . . . . . . . . . . . . . . .4-76
High Capacity Feeder (HCF) Removals . . . . . . . . . . . . . . . . . . . . .4-77
HCF Covers Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77
HCF Call Roller, Paper Feed Roller, Reverse Roller Removal . .4-78
HCF Pickup Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-79
HCF Paper End Sensor Removal . . . . . . . . . . . . . . . . . . . . . . . .4-80
HCF Paper Size Sensors (1, 2) Removal . . . . . . . . . . . . . . . . . .4-80
HCF Tray Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-82
HCF Paper Level Sensor Removal . . . . . . . . . . . . . . . . . . . . . . .4-83
HCF Power Supply Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-84
Finisher Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-85
External Covers Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-85
Hole Punch Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-87
Finisher Control Board Removal . . . . . . . . . . . . . . . . . . . . . . . . .4-88
Registration Roller Clutch Removal . . . . . . . . . . . . . . . . . . . . . .4-89
Registration Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-90
Feed Motor Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . .4-90
Timing Belts 1 and 2 Removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-91
Patting Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-92
Inverter Paper Exit Roller Removal . . . . . . . . . . . . . . . . . . . . . . .4-94
Straight Paper Exit Roller Removal. . . . . . . . . . . . . . . . . . . . . . .4-96
Path Select Gate Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-98
Tractor Drive Motor Assembly Removal . . . . . . . . . . . . . . . . . . .4-99
Straight Paper Exit Discharge Brush Removal . . . . . . . . . . . . .4-100
Inverter Paper Exit Discharge Brush Removal . . . . . . . . . . . . .4-100
Tractor Belt Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-101
Staple Unit Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-103
Stack Area Discharge Brush Removal . . . . . . . . . . . . . . . . . . .4-103
Power Supply Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-103
Jogging Unit Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-105
Elevator Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-107
Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Covers Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Major Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
viii Service Manual
5055-01X
Sensor and Switch Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Component Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Printer Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Printhead Controller Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
RIP Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Power Source Unit 1 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Power Source Unit 2 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
High Voltage Power Supply Board. . . . . . . . . . . . . . . . . . . . . . . 5-12
Sensor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Expansion Paper Feeder Controller Board . . . . . . . . . . . . . . . . 5-13
Duplex Unit Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Motor Drive Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Size Sensor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
High Capacity Feeder (HCF) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
High Capacity Paper Feed Configuration. . . . . . . . . . . . . . . . . . 5-16
Electrical Parts Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Driving Parts Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Finisher Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Periodic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Lubricants and Cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to Use This Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Covers 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 3: Covers 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 4: Covers 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 5: Covers 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Assembly 6: Upper Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Assembly 7: Base 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Assembly 8: Base 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Assembly 9: Base 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Assembly 10: Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Assembly 11: Rip Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Assembly 11: RIP Board (Continued) . . . . . . . . . . . . . . . . . . . . 7-30
Assembly 12: Fuser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Assembly 13: Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34
Assembly 14: Expansion Feeder 1 . . . . . . . . . . . . . . . . . . . . . . 7-36
Assembly 15: Expansion Feeder 2 . . . . . . . . . . . . . . . . . . . . . . 7-38
Assembly 16: Duplex Unit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40
ix
5055-01X
Assembly 17: Duplex Unit 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-42
Assembly 18: High Capacity Feeder 1 . . . . . . . . . . . . . . . . . . . .7-44
Assembly 19: High Capacity Feeder 2 . . . . . . . . . . . . . . . . . . . .7-46
Assembly 20: High Capacity Feeder 3 . . . . . . . . . . . . . . . . . . . .7-48
Assembly 21: High Capacity Feeder 4 . . . . . . . . . . . . . . . . . . . .7-50
Assembly 22: High Capacity Feeder 5 . . . . . . . . . . . . . . . . . . . .7-52
Assembly 23: High Capacity Feeder 6 . . . . . . . . . . . . . . . . . . . .7-54
Assembly 24: Finisher Covers. . . . . . . . . . . . . . . . . . . . . . . . . . .7-56
Assembly 25: Finisher Frame . . . . . . . . . . . . . . . . . . . . . . . . . . .7-58
Assembly 25: Finisher Frame (Continued) . . . . . . . . . . . . . . . . .7-60
Assembly 26: Finisher Feed 1. . . . . . . . . . . . . . . . . . . . . . . . . . .7-62
Assembly 26: Finisher Feed 1 (Continued) . . . . . . . . . . . . . . . . .7-64
Assembly 27: Finisher Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . .7-66
Assembly 27: Finisher Feed 2 (Continued) . . . . . . . . . . . . . . . . .7-68
Assembly 28: Finisher Elevator. . . . . . . . . . . . . . . . . . . . . . . . . .7-70
Assembly 29: Finisher Electronics . . . . . . . . . . . . . . . . . . . . . . .7-72
Assembly 30: Finisher Docking 1 . . . . . . . . . . . . . . . . . . . . . . . .7-74
Assembly 31: Finisher Docking 2 . . . . . . . . . . . . . . . . . . . . . . . .7-76
Finisher Parts Packet P/N 56P9480 . . . . . . . . . . . . . . . . . . . . . .7-78
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
x Service Manual
5055-01X
Safety Information
Safety Notice
• This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not
always be obvious. Lexmark is not responsible for the use of
other replacement parts.
• The maintenance information for this product has been
prepared for use by a professional service person and is not
intended to be used by others.
• There may be an increased risk of electric shock and
personal injury during disassembly and servicing of this
product. Professional service personnel should understand
this and take necessary precautions.
Consignes de Sécurité
• Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation
d'autres pièces de rechange.
• Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de maintenance
qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
Safety Information xi
5055-01X
Norme di sicurezza
• Il prodotto è stato progettato, testato e approvato in
conformità a severi standard di sicurezza e per l’utilizzo con
componenti Lexmark specifici. Le caratteristiche di sicurezza
di alcune parti non sempre sono di immediata comprensione.
Lexmark non è responsabile per l’utilizzo di parti di ricambio
di altri produttori.
• Le informazioni riguardanti la manutenzione di questo
prodotto sono indirizzate soltanto al personale di assistenza
autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
• Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit
gültigen Sicherheitsanforderungen zu erfüllen. Die
sicherheitsrelevanten Funktionen der Bauteile und Optionen
sind nicht immer offensichtlich. Sofern Teile eingesetzt
werden, die nicht von Lexmark sind, wird von Lexmark
keinerlei Verantwortung oder Haftung für dieses Produkt
übernommen.
• Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
xii Service Manual
5055-01X
Pautas de Seguridad
• Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede
que las características de seguridad de algunas piezas no
sean siempre evidentes. Lexmark no se hace responsable
del uso de otras piezas de recambio.
• La información sobre el mantenimiento de este producto
está dirigida exclusivamente al personal cualificado de
mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
• Este produto foi concebido, testado e aprovado para
satisfazer os padrões globais de segurança na utilização de
componentes específicos da Lexmark. As funções de
segurança de alguns dos componentes podem não ser
sempre óbvias. A Lexmark não é responsável pela utilização
de outros componentes de substituição.
• As informações de segurança relativas a este produto
destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.
Safety Information xiii
5055-01X
Informació de Seguretat
• Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
• La informació pel manteniment d’aquest producte està
orientada exclusivament a professionals i no està destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei d’aquest
producte. El personal professional ha d’estar-ne assabentat i
prendre les mesures convenients.
xiv Service Manual
5055-01X
Safety Information xv
5055-01X
xvi Service Manual
5055-01X
1. General Information
The Lexmark 910 is a high-speed, wide-format color LED
electrophotographic printer with superior print quality for high-
volume printing.
Model Differences
5055-010 5055-01N
28/29 ppm Engine
USB/Parallel
64MB
28/29 ppm Engine
USB/Ethernet
64MB
1 x 550-sheet option
28/29 ppm Engine
USB/Ethernet
128MB
1 x 550-sheet option
Duplex
28/29 ppm Engine
USB/Ethernet
128MB
1 x 550-sheet option
Duplex
Hard Disk Option
Staple Punch Finisher w/Stand
Printer Cabinet
Overview
The Lexmark C910 is a high-speed, wide-format color LED
Electrophotographic color printer with superior print quality for high-
volume printing.
Resolution
600 x 600 dpi
•
• 2400 image quality
General Information 1-1
5055-01X
Toner Darkness
Toner darkness settings offer four (4) user-selectable settings to
balance print darkness and toner savings. The higher the setting,
the darker the print. The toner darkness default setting is 4.
The toner darkness setting is available through the operator panel
under the "Print Quality" menu.
Color Correction Settings
There are four (4) different color correction settings to provide
flexibility in choosing the type of color correction to be applied when
printing a file.
• Auto (default) - provides ease of use with no color science
knowledge required
• Vivid - adjusts CMYK components, with the result being colors
that are more saturated
• ff - no color correction is implemented from RGB or CMYK
applications
• CMYK - provides the application's color correction instead of the
printer's algorithms
Black and White Lock - (in configuration menu) allows printer and
network administrators to lock the Lexmark C910 printer in a mode
that will only print black. This feature cannot be overridden with any
other menu or driver selection.
Printer Packaging and Shipping Information
Description Width Depth Height Weight
Printers
Lexmark C910 32.6 in.
Lexmark C910n 32.6 in.
Lexmark C910dn
1-2 Service Manual
1
2
(828 mm)
(828 mm)
32.6 in.
(828 mm)
29.3 in.
(745 mm)
29.3 in.
(745 mm)
29.3 in.
(745 mm)
34.8 in.
(883 mm)
45.5 in.
(1,155 mm)
34.8 in.
(883 mm)
198 lb.
(90 kg)
246.4 lb.
(112 kg)
259.4 lb.
(117.9 kg)
5055-01X
Options
High Capacity
Feeder
Duplex Unit 27.6 in.
Optional Drawer 28.5 in.
24.8 in.
(630 mm)
(700 mm)
(724 mm)
28.6 in.
(726 mm)
20.5 in.
(520 mm)
31.5 in.
(801 mm)
Supplies
Print Cartridge
3
(Black)
Print Cartridge
(Cyan, Magenta or
21.7 in.
(551 mm)
21.7 in.
(551 mm)
10.1 in.
(256 mm)
10.1 in.
(256 mm)
Ye l l o w )
Black
Photodeveloper
Color
Photodeveloper
1
Includes start-up kit (supplies)
2
“dn” model will ship unpackaged duplex inside printer
3
Oil coating roller will ship with black toner cartridge
18.4 in.
(467 mm)
18.4 in.
(467 mm)
4.1 in.
(105 mm)
12 in.
(306 mm)
32.3 in.
(820 mm)
10.6 in.
(270 mm)
10.7 in.
(272 mm)
6.4 in.
(162 mm)
6.4 in.
(162 mm)
4.3 in.
(110 mm)
4.5 in.
(114 mm)
75.7 lb.
(34.4 kg)
18.7 lb.
(8.5 kg)
48.4 lb.
(22 kg)
6.6 lb.
(3 kg)
5.7 lb.
(2.6 kg)
2.2 lb.
(1 kg)
6.6 lb.
(3 KG)
General Information 1-3
5055-01X
Print Speed and Performance
Print Speed
Standard and
Heavy Media
Tra y
Simplex printing on letter-size media (pages per minute)
Letter - 8.5 in. x 11 in. 28 28 28
Ledger 16 N/A 16
Legal - 8.5 in. x 14 in. 19 N/A 19
A3 16 N/A 16
A4 - 3.4 in. x 11.7 in. 29 29 29
A5/Executive N/A N/A 38
B4 18 N/A 18
B5 N/A N/A 32
Transparencies 22 N/A 22
Card Stock N/A N/A 11
Envelopes N/A N/A 11
Paper Labels 22 N/A 22
Duplex printing on letter-size media (sides per minute)
High
Capacity
Feeder
Multipurpose
Feeder
1
1,2,3,4
Letter - 8.5 in. x 11 in. 19 19 19
Ledger 11 N/A 11
Legal - 8.5 in. x 14 in. 12 N/A 12
A3 11 N/A 11
A4 - 3.4 in. x 11.7 in. 19 19 19
A5/Executive N/A N/A 20
B4 12 N/A 12
B5 N/A N/A 19
1-4 Service Manual
5055-01X
LEF = Long Edge Feed
SEF = Short Edge Feed
N/S = Not Supported
1
Folio and statement paper support from multipurpose feeder
only
2
Speeds
3
When printing from the multipurpose feeder: Simplex - the first
three pages print a “legal” speed with the balance printing at the
speed consistent with the actual media size. Duplex - all pages
print at “legal” speed.
4
Average duplex print performance measured under the
following conditions: Simplex text document (Mr. Brown) from the
printer’s integrated tray to the printer’s standard output bin, with a
job stream sufficiently long for the printer system to enter the
maximum duplex print performance page sequence
(2,4,6,1,3,5...) The first two sides (2 and 4) are not included in the
performance computation since they “seed” the printer system’s
paper path to achieve the maximum duplex print performance.
Performance
The Lexmark C910 printers support the speeds listed above.
Performance depends on
• Interface to the host (USB, serial, parallel, network)
• Host system and application
• Page complexity and content
• Certain printer options installed or selected
• Printer memory
• Media size and type
Time to First Print
Time to first print:
•
– Black and color: 15 seconds
General Information 1-5
5055-01X
Processor
• 400 MHz
Duty Cycle
• Up to 100,000-sheet maximum, based on a single month's
usage
• Up to 10,000 sheets per month
Printer Memory
Memory Configuration
DRAM Memory Lexmark C910(n) Lexmark C910dn
Standard 64MB 128MB
Maximum 512MB 512MB
Available Memory Options
Optional 64MB, 128MB and 256MB SDRAM DIMMs are available
from Lexmark.
Flash Memory Options
Optional 4MB, 8MM and 16MB DIMMs are available from Lexmark.
Memory and Expansion Slots
Memory slots for extra flash or DRAM
•
– Lexmark C910(n): 2
– Lexmark C910(dn): 1
• Expansion slots for optional interface cards: 1
• Optional firmware expansion slots (application solution firmware
cards): 1
• On-board hard disk interface (for optional hard disk): 1
SDRAM and flash memory options are interchangeable within any of
the memory slots available on the Lexmark C910 system board.
However, only one flash memory Maintenance Approach option will
1-6 Service Manual
5055-01X
be recognized. If multiple flash memory options are installed, the
system will recognize the largest one.
Paper Handling
Capacity may vary and is subject to media specifications and printer
operating environment. Capacities listed are based on plain paper at
2
75g/m
.
Input and Output Configurations
Sources and Capacities
Input Sources
Number of standard
sources
Optional input drawers 3 2 2
High Capacity Feeder 1 1 1
Maximum number of input
sources
Input Capacities (sheets)
Standard
Primary tray 550 550 550
Second tray N/A 550 550
Multipurpose tray 100 100 100
Total standard capacity 650 1,200 1,200
Optional
500-sheet drawer 550 550 550
Heavy-media tray
High capacity feeder
2
1
Lexmark
C910
233
666
Ye s Ye s Ye s
3,000 3,000 3,000
Lexmark
C910n
Lexmark
C910dn
General Information 1-7
5055-01X
Sources and Capacities
Maximum additional
Lexmark
C910
322
Lexmark
C910n
Lexmark
C910dn
drawers
Maximum input capacity
2,300 2,300 2,300
(without high capacity
feeder
Maximum input capacity +
5,300 5,300 5,300
high capacity feeder
Output Destination
Number (standard) 1 1 1
Output Capacities sheets
Standard Output Bin 550 550 550
Face up Bin 100 100 100
Optional
Finisher
3,4
1,000 1,000 1,000
Maximum output capacity 1,650 1,650 1,650
Other
Duplex unit Yes Yes Standard
1
A maximum of one high capacity input drawer is supported on any model
2
The heavy-media tray is supported only as Tray 1 (top).
3
A maximum of one finisher is supported on any model.
4
The finisher requires installation of the 2 x 550-sheet drawer with the base
or printer cabinet.
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5055-01X
Media Size Supported
Input
A4-8.27” x 11.7”
(210 mm x 297
mm)
A5-5.83” x 8.27”
(148 mm x 210
mm
JIS-B5-7.17” x
10.23” (182 mm
x 257mm)
JIS-B4-14.34” x
10.1” (364 mm x
252 mm)
Letter-8.5” x 11”
(216 mm x 279
mm)
Legal-8.5” x 14”
(216 mm x 256
mm)
Executive-7.25”
x 10.5” (184 mm
x 267 mm)
500sheet
Input
XX X XX
XX XX
XX X XX
XX XX
Multipurpose
Feeder
XXX
XX
XX
High
Capacity
Feeder
Duplex
Hevay
Media
Tra y
Tabloid-11” x 17”
(279.4 mm x
431.8 mm)
A3-11.69” x
16.54” (297 mm
x 420 mm)
XX XX
XX XX
General Information 1-9
5055-01X
Universal
1,2
2.75 x 5 in. to 8.5
x 14in. (69.85 x
127 mm to 229 x
355.6 mm)
5.83 x 7.17 in to
8.5 x 14 in. (148
x 182 mm to
215.9 x 355.6
mm)
7 3/4 Envelope-
3.875” x 7.5”
(98 mm x 191
mm)
9 Envelope -
3.875” x 8.9” (98
mm x 225.4 mm)
10 Envelope -
4.125” x 9.5”
(105 mm x 241
mm)
500sheet
Input
Multipurpose
Feeder
X
X
X
X
X
High
Capacity
Feeder
Duplex
3
X
3
X
Hevay
Media
Tra y
DL Envelope -
4.33” x 8.66”
(110 mm x 220
mm)
C4 Envelope - 9”
x 12.75” (229
mm x 324 mm)
C5 Envelope -
6.38” x 9.01”
(162 mm x 229
mm)
B5 Envelope -
6.93” x 9.84”
(176 mm x 250
mm)
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X
X
X
X
5055-01X
Other Envelope
500sheet
Input
4
Multipurpose
Feeder
X
High
Capacity
Feeder
Duplex
Hevay
Media
Tra y
11.69 x 11.69 in.
(297 mm to 297
mm)
Media Type
Paper X X X X X
Card Stock X
Transparencies X
5
Envelopes X
Glossy Paper X X
Paper Labels X
6
7
XX
X
8
X
General Information 1-11
5055-01X
Output
A4-8.27” x 11.7”
(210 mm x 297
mm)
A5-5.83” x 8.27”
(148 mm x 210
mm
JIS-B5-7.17” x
10.23” (182 mm
x 257mm)
JIS-B4-14.34” x
10.1” (364 mm x
252 mm)
Letter-8.5” x 11”
(216 mm x 279
mm)
Legal-8.5” x 14”
(216 mm x 256
mm)
Executive-7.25”
x 10.5” (184 mm
x 267 mm)
Standard
Output
XXXX
XXX
XXX
XXXX
XXX
XXX
Bin 1
XX
Finisher
Bin 1
Finisher
Bin 2
Tabloid-11” x 17”
(279.4 mm x
431.8 mm)
A3-11.69” x
16.54” (297 mm
x 420 mm)
1-12 Service Manual
XXX
XXX
5055-01X
Universal
2.75 x 5 in. to 8.5
x 14in. (69.85 x
127 mm to 229 x
355.6 mm)
5.83 x 7.17 in to
8.5 x 14 in. (148
x 182 mm to
215.9 x 355.6
mm)
7 3/4 Envelope-
3.875” x 7.5”
(98 mm x 191
mm)
9 Envelope -
3.875” x 8.9” (98
mm x 225.4 mm)
10 Envelope -
4.125” x 9.5”
(105 mm x 241
mm)
1,2
Standard
Output
Bin 1
Finisher
Bin 1
X
X
X
X
X
X
X
Finisher
Bin 2
DL Envelope -
4.33” x 8.66”
(110 mm x 220
mm)
C4 Envelope - 9”
x 12.75” (229
mm x 324 mm)
C5 Envelope -
6.38” x 9.01”
(162 mm x 229
mm)
B5 Envelope -
6.93” x 9.84”
(176 mm x 250
mm)
X
XX
XX
XX
General Information 1-13
5055-01X
Other Envelope
4
Standard
Output
Bin 1
XX
Finisher
Bin 1
Finisher
Bin 2
11.69 x 11.69 in.
(297 mm to 297
mm)
Media Type
Paper X X X X
Card Stock X X X
Transparencies X X
Envelopes X X
Glossy Paper X X X X
Paper Labels X
1
When Universal is selected, the page is formatted for 8.5 x 14 in. (215.9
X
x 355.6 mm) unless the size is specified in the software application.
2
Narrow media should be loaded with the length in the feed direction
(portrait).
3
A5 paper 5.83 x 8.27 in. (148 x 210 mm) is the smallest size the C910
can duplex
4
When Other Envelope is selected, the page is formatted for 8.5 x 14 in.
(215.9 x 355.6 mm) unless the size is specified in the software
application.
5
Maximum stack of 50 sheets; if more input is required, use Heavy Media
Tr ay.
6
Manual feed (one sheet at a time) only; if more input is required, use
Heavy Media Tray
7
Maximum stack of 30 sheets; if more input is required, use Heavy Media
Tr ay.
8
Refer to Cardstock & Label Guide for media guidelines.
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