The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any
time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except
those expressly designated by the manufacturer, are the user’s responsibility.
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation
developed exclusively at private expense.
Trademarks
Lexmark MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
OptraImage is a trademark of Lexmark International, Inc.
®
PCL
is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This
means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.
Details relating to compatibility are included in the Technical Reference.
Other trademarks are the property of their respective owners.
Safety information
SAVE THESE INSTRUCTIONS
• Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the
power cord or telephone, during a lightning storm.
• Refer service or repairs, other than those described in the operating instructions, to a professional service person.
• This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components.
The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
• Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
• Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must
understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of
harmful emissions.
• Refer service or repairs, other than those described in the operating instructions, to a professional service person.
• This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components.
The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
2
Contents
Chapter 1: Installing and removing options ..................................................................... 5
Installing a 2000-sheet drawer .........................................................................................................................6
Installing a 500-sheet drawer ........................................................................................................................... 8
Installing a duplex unit .....................................................................................................................................9
Installing the printer .......................................................................................................................................10
Installing an output expander ......................................................................................................................... 11
Installing a 5-bin mailbox ............................................................................................................................... 13
Installing a StapleSmart finisher ....................................................................................................................15
Installing memory and option cards ............................................................................................................... 15
Removing memory and option cards .............................................................................................................21
Understanding the printer operator panel ......................................................................................................26
Sending a job to print .....................................................................................................................................28
Printing from a USB flash memory device ..................................................................................................... 29
Canceling a print job ...................................................................................................................................... 30
Printing a menu settings page .......................................................................................................................31
Printing a network setup page .......................................................................................................................31
Printing a font sample list ............................................................................................................................... 32
Printing a directory list ................................................................................................................................... 32
Loading the trays ........................................................................................................................................... 33
Loading the multipurpose feeder ...................................................................................................................37
Printing on specialty media (transparencies, labels, other) ...........................................................................39
Holding a job in the printer .............................................................................................................................41
Printing confidential jobs ................................................................................................................................ 42
Tips for successful printing ............................................................................................................................46
Chapter 3: Media specifications ...................................................................................... 48
Media guidelines ............................................................................................................................................ 48
Storing paper .................................................................................................................................................50
Storing media .................................................................................................................................................53
Identifying media sources and specifications .................................................................................................54
Chapter 4: Maintaining the printer .................................................................................. 60
Determining the status of supplies ................................................................................................................. 60
Fuser and ITU ................................................................................................................................................ 62
Access doors and trays .................................................................................................................................65
Understanding jam messages .......................................................................................................................66
Clearing the entire paper path .......................................................................................................................67
Clearing mailbox, finisher, or output expander jams (Area M) .......................................................................71
Clearing image transfer unit jams ..................................................................................................................73
If you still need help ....................................................................................................................................... 77
Chapter 6: Administrative support .................................................................................. 78
Adjusting operator panel brightness and contrast .........................................................................................78
Adjusting Power Saver ..................................................................................................................................80
Encrypting the disk ........................................................................................................................................80
Setting security using the Embedded Web Server (EWS) .............................................................................81
Black only mode ............................................................................................................................................84
Using the Coverage Estimator .......................................................................................................................85
Online customer support ................................................................................................................................87
Calling for service ..........................................................................................................................................87
Checking an unresponsive printer .................................................................................................................87
Solving paper feed problems .........................................................................................................................92
Solving color quality problems .......................................................................................................................97
You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can
also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased
in the following order:
CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord
before continuing.
•High capacity feeder (2000-sheet drawer)
•Optional drawers
•Duplex unit
•Printer
•Output options
The instructions in this section cover the following options:
Input optionsOutput optionsInternal options
High capacity feeder (2000-sheet drawer)
Optional drawers
Duplex unit
Note: Use a Phillips screwdriver to remove the system board access cover.
•Other internal options
–Printer hard disk
–RS-232 serial interface card
–Parallel 1284-B interface card
–Internal print servers (also called internal network adapters or INAs)
Note: Some options may not be available on some models.
Your printer supports one optional 2000-sheet drawer.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
Note: The 2000-sheet drawer (High capacity feeder) does not conform to Ergonomics specification EK1-
ITB 2006.
1Unpack the 2000-sheet drawer and remove any packing material.
2Place the drawer in the location you have chosen for your printer.
3If you are installing a 500-sheet drawer on top of the 2000-sheet drawer, attach the stabilizing bars.
aPlace the two stabilizing bars on the ground, narrow side up.
bLower the 2000-sheet drawer onto the bars, making sure you align the holes in the drawer with the holes in
the bars.
cScrew the bars into place using four screws (two screws for each bar).
4Adjust the four leveling feet on the bottom of the drawer, if necessary.
Installing a 2000-sheet drawer
6
Leveling feet
Installing and removing options
1
3
2
5Install the power cord for the 2000-sheet drawer.
Note: The HCIT power supply shall be capable of running off of AC line voltages from 90-256 VAC and from
47-63 Hz. The HCIT shall provide an IEC inlet power connector and an outlet power connector rated
at 10 amperes.
6Continue with Installing a 500-sheet drawer.
Installing a 2000-sheet drawer
7
Installing and removing options
Installing a 500-sheet drawer
Your printer supports up to three additional 500-sheet drawers. However, if you install a 2000-sheet drawer, you can only
add one additional 500-sheet drawer.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
1Unpack the 500-sheet drawer and remove any packing material.
2Place the drawer in the location you have chosen for your printer, or install it on another drawer. To install it on
another drawer:
aAlign the holes in the 500-sheet drawer with the positioning posts on the lower drawer.
bLower the 500-sheet drawer into place. Make sure it is seated securely on the other drawer.
3If you are installing a 500-sheet drawer on top of a 2000-sheet drawer, secure the drawers with stabilizing screws.
aInsert the screws through the holes next to the positioning posts on the 500-sheet drawer.
bHand-tighten the screws.
Even when fully inserted, the screws allow some space between the drawers.
4Install another 500-sheet drawer, or continue with Installing a duplex unit.
Installing a 500-sheet drawer
8
Installing and removing options
Installing a duplex unit
Your printer supports an optional duplex unit that lets you print on both sides of a sheet of paper.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
1Unpack the duplex unit and remove any packing material.
2Place the duplex unit in the location you have chosen for your printer or install it on a 500-sheet drawer. To install
it on a 500-sheet drawer:
aAlign the positioning posts on the drawer with the holes in the duplex unit.
bLower the duplex unit into place. Make sure it is seated securely on the drawer.
Installing a duplex unit
9
Installing the printer
CAUTION: The printer weighs 48–82 kg (105–181 lb).It requires at least three (3) people to lift it safely. Use the
printer handholds to lift it, do not lift by the front of the printer, and make sure your fingers are not
under the printer when you set it down.
Installing and removing options
1Unpack the printer.
2Place the printer on the duplex unit or 500-sheet drawer:
aAlign the positioning posts on the duplex or 500-sheet drawer with the holes in the printer.
bLower the printer into place. Make sure it is seated securely.
Installing the printer
10
Installing and removing options
Installing an output expander
Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin.
Note: After you unpack the output expander, install it immediately. Otherwise, the edges of the mounting
brackets could damage tabletops or fabrics.
1Unpack the output expander and remove any packing material.
2Remove the printer top cover.
Warning: The output expander tray is designed to hold the weight of print material only. Do not use it as a shelf;
excess weight may cause it to disengage from the output expander.
3Align the mounting brackets on the bottom of the output expander with the slots in the top of the printer, and then
lower the output expander into place.
Installing an output expander
11
Installing and removing options
4Attach the printer top cover to the output expander.
5Attach the output expander paper bail to the top cover.
Installing an output expander
12
Installing and removing options
Installing a 5-bin mailbox
Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper.
Note: After you unpack the mailbox, install it immediately. Otherwise, the edges of the mounting brackets
could damage tabletops or fabrics.
1Unpack the mailbox and remove any packing material.
2Remove the printer top cover.
Warning: The mailbox is designed to hold the weight of print material only. Do not use it as a shelf; excess
weight may damage it.
3Align the mounting brackets on the bottom of the mailbox with the slots in the top of the printer, and then lower the
mailbox into place.
Installing a 5-bin mailbox
13
Installing and removing options
4Attach the printer top cover to the mailbox.
5Attach the mailbox paper bail to the top cover.
Installing a 5-bin mailbox
14
Installing and removing options
Installing a StapleSmart finisher
Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation
instructions.
Installing memory and option cards
CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off
and unplug the power cord before continuing. If you have any other devices connected to the printer,
turn them off as well and unplug any cables going to the printer.
Removing the system board access cover
1Locate the access cover on the back of the printer.
2Remove the four access cover screws (two at top, two at bottom).
3Remove the access cover.
4Use the illustration to locate the connector for the card you want to install.
Option card
connector
Firmware and
flash memory
card connectors
Memory card
connector
Hard disk
connector
Installing a StapleSmart finisher
15
Installing and removing options
Installing a memory card
Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors.
Note: Memory cards designed for other Lexmark printers may not work with your printer.
1 Remove the system board access cover. For more information, see Removing the system board access cover.
Warning: Memory cards are easily damaged by static electricity. Touch something metal on the printer before
you touch a card.
2Unpack the memory card.
Avoid touching the connection points along the edge of the card. Save the packaging.
Latch
Memory card
connector
Notch
Connection
points
3Push open the latches on both ends of the memory connector.
4Align the notches on the bottom of the card with the notches on the connector.
5Push the memory card firmly into the connector until the latches on either end of the connector snap into place.
It may require some force to fully seat the card.
6Make sure each latch fits over the notch on the end of the card.
Installing memory and option cards
16
Installing and removing options
Installing an “option-added” firmware card
Follow the instructions in this section to install an optional “option-added” firmware or flash memory card.
Note: “Option-added” firmware and flash memory cards offered for other Lexmark printers cannot be used
with your printer.
“Option-added” fiOnly one of each type of card is supported.
Warning: “Option-added” firmware and flash memory cards are easily damaged by static electricity. Touch
something metal on the printer before you touch a card.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Unpack the card.
Avoid touching the metal pins on the bottom of the card. Save the packaging.
3Holding the card by its sides, align the pins on the card with the holes on the system board.
4Push the card firmly into place.
The entire length of the connector on the card must touch the system board.
Be careful not to damage the card connectors.
Pins
Installing memory and option cards
17
Installing and removing options
Installing a hard disk
Follow the instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the
hard disk to the mounting plate.
Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you
touch a disk.
If an option card has been installed, you may need to remove it before installing the hard disk.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package.
3Align the ribbon cable connector with the connector pins on the hard disk.
4Attach the ribbon cable to the hard disk.
Hard disk
Ribbon cable
5Align the screw holes on the mounting plate with the holes in the hard disk.
6Secure the mounting plate to the hard disk with the screws.
Mounting plate
Installing memory and option cards
18
Installing and removing options
7Press the ribbon cable connector into the connector on the system board.
8Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.
The hard disk snaps into place.
Installing memory and option cards
19
Installing and removing options
Installing an option card
Your printer has one expansion card slot that supports a number of option cards. The following table describes their
function.
CardFunction
MarkNet internal print serverAdds an Ethernet or Token-Ring port so you can connect your printer to a network
Parallel 1284-B Interface CardAdds a parallel port
Serial Interface CardAdds a serial port
Note: The network models ship with an integrated Ethernet print server already installed.
Note: You need a small Phillips screwdriver to install these options.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Remove the screw from the metal plate that covers the connector slot, and then lift the plate off.
Save the screw.
Warning: Option cards are easily damaged by static electricity. Touch something metal on the printer before
you touch an option card.
3Unpack the option card.
Save the packing materials.
4Align the connector on the option card with the connector on the system board.
The cable connectors on the side of the option card must fit through the connector slot.
5Push the option card firmly into the option card connector.
Installing memory and option cards
20
Installing and removing options
6Secure the card to the system board with the screw.
Removing memory and option cards
To remove memory or option cards, use the following illustration to locate the connector for the card you want to remove.
Option card
connector
Firmware and
flash memory
card connectors
Memory card
connector
Hard disk
connector
Accessing the printer system board
1Turn the printer off.
2Unplug the printer power cord.
3Disconnect all cables from the back of the printer.
4Locate the access cover on the back of the printer.
Removing memory and option cards
21
Installing and removing options
5Remove the four access cover screws as shown.
6Remove the access cover.
Removing memory cards
Complete the following steps to remove printer memory or flash memory cards.
Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something
metal on the printer before you touch a memory card.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Locate the memory card you want to remove.
3Push the latches on both ends of the connector away from the card.
4Pull the card straight out of the connector.
5Place the card in its original packaging, or wrap the card in paper and store it in a box.
6Reinstall the system board access cover. For more information, see Reinstalling the system board access
cover.
Removing memory and option cards
22
Installing and removing options
Removing an option card
Complete the following steps to remove an internal print server, Coax/Twinax Adapter, Parallel Interface Card, or Serial
Interface Card.
Warning: Option cards are easily damaged by static electricity. Touch something metal on the printer before
you touch an option card.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Locate the option card.
3Remove the screw that secures the card to the system board connector slot.
4Gently pull the card out of the connector.
5If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the
plate.
aSlide the clip side of the plate in first, making sure the clip end covers the groove on the system board.
bUse the screw to secure the other end of the metal plate to the system board.
6Place the card in its original packaging, or wrap the card in paper and store it in a box.
7Replace the system board access cover. For more information, see Reinstalling the system board access
cover.
Removing a hard disk
Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you
touch a disk.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Locate the hard disk.
Removing memory and option cards
23
Installing and removing options
3Gently pull the three posts on the hard disk mounting plate out of the holes on the system board.
4Gently pull the ribbon cable connector out of the connector on the system board.
5Place the disk in its original packaging, or wrap the disk in paper and store it in a box.
6Replace the system board access cover. For more information, see Reinstalling the system board access
cover.
Removing memory and option cards
24
Installing and removing options
Removing an “option-added” firmware card
Warning: Optional “option-added” firmware cards are easily damaged by static electricity. Touch something
metal on the printer before you touch an optional firmware card.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Grasp the “option-added” firmware card gently, and pull it straight out in one motion. Do not pull one side and then
the other.
3Place the card in its original packaging, or wrap the card in paper and store it in a box.
Reinstalling the system board access cover
1Align the slots at the top of the access cover with the screws near the top of the printer.
2Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the top of the cover.
3Insert and tighten the four screws to the bottom of the cover.
4Reconnect all cables on the back of the printer.
5Plug in the printer power cord.
6Turn the printer on.
Removing memory and option cards
25
2
Printing
Understanding the printer operator panel
The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back,
Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the
numeric pad is located to the right of the display.
Back
Menu
Stop
Indicator light
Navigation buttons
Numeric pad
USB Direct
interface
Select button
Printing
26
Printing
Operator panel buttons
ButtonFunction
Back Press the Back button to return to the last screen viewed.
Note: Changes made on a screen will not be applied if you press the Back button.
Menu Press the Menu button to open the menu index.
Note: The printer must be in the Ready state to access the menu index. A message
indicating the menus are unavailable will appear if the printer is not ready.
Stop Press the Stop button to stop the mechanical operation of the printer. After pressing Stop,
the message Stopping is displayed. When the printer has stopped, the status line in the
operator panel will show Stopped, and a list of options will appear.
Indicator lightA two-toned green and red LED is used on the operator panel. The lights indicate whether
Navigation buttonsThe Up and Down buttons are used to move up and down lists.
USB Direct interfaceThe host USB Direct interface on the operator panel is used to plug in a USB flash memory
the printer power is on, the printer is busy, idle, processing a job, or requires operator
intervention.
StatusIndicates
OffPower is off
Solid greenPrinter is on, but idle
Flashing greenPrinter is warming up, processing data, or printing a job
Solid redOperator intervention is required
When navigating through a list using the Up or Down button, the cursor
moves one line at a time. Pressing the Down button changes the screen to
the next whole page.
The Left and Right buttons are used to move within a screen, such as
moving from one menu index item to another. They are also used to scroll
through text that will not fit on the screen.
The Select button is used to initiate action on a selection. Press Select to
select an item, to submit a configuration item, or to start or cancel a job.
device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx,
and .dcx files).
Note: A USB port is located on the back of the printer to connect a host computer.
Understanding the printer operator panel
27
Printing
1
2
3
4
5
6
7
8
9
0
#
ButtonFunction
Numeric padThe numeric pad consists of numbers, a pound (#) sign, and a backspace button. The 5
Display panel
Status / Supplies
Ready
Tray 1 low
View Supplies
Tell Me More screen
Some held jobs
were not restored.
button has a raised bump for non-visual orientation.
The numbers are used to enter numeric values for items like quantities or PINs. The
backspace is used to delete the number to the left of the cursor. Pressing the backspace
multiple times will delete additional entries.
Note: The pound (#) sign is not used.
The display panel shows messages and graphics describing the current state of the printer
and indicating possible printer problems you must resolve.
The top line of the display is the header line. If applicable, it will contain the graphic
indicating the Back button can be used. It will also display the current status and the
Supplies (Warnings) status. If multiple warnings are present, each warning will be
separated by a comma.
The other three lines of the display are the body of the screen. This is where you view
printer status, supplies messages, Show me screens, and make selections.
Show me screen
Remove
tray;
remove print
Sending a job to print
To print a job from a typical Windows application:
1Open the file you want to print.
2From the File menu, select Print.
3Verify that the correct printer is selected in the dialog box.
4Modify the printer settings as appropriate (such as the pages you want to print or the number of copies).
Note: Click Properties or Setup to adjust printer settings not available from the first screen, and click OK.
5Click OK or Print to send the job to the selected printer.
Sending a job to print
28
Printing
Printing from a USB flash memory device
A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF
documents and supported graphic files. Printing a document from a USB flash memory device is similar to printing a held
job.
Note: Supported graphic types are .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx.
For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at
www.lexmark.com.
Note the following when using a USB flash memory device with the printer USB Direct Interface:
•USB devices must be compatible with the USB 2.0 standard.
•Hi-Speed USB devices must support the Full-Speed standard as well. Devices only supporting USB low speed
capabilities are not supported.
•USB devices must support the FAT file system. Devices formatted with NTFS or any other file system are not
supported.
•You cannot print encrypted files or files without printing permissions.
To print from a USB flash memory device:
1Make sure the printer is on and Ready or Busy appears.
2Insert a USB flash memory device into the USB Direct interface.
Note:
•If you insert the memory device when the printer requires attention such as when a paper jam
has occurred, the printer ignores the memory device.
•If you insert the memory device when the printer is busy printing other jobs, the message
Printer Busy appears. Select Continue, and your job prints after the other jobs finish.
Printing from a USB flash memory device
29
Printing
3Press until appears next to the document you want to print, and then press .
A screen asking the number of copies to be printed will appear.
USB drive
My_document_01
My_document_02
4To print only one copy, press , or manually input the number of copies with the number pad, then press .
Note: Do not remove the USB flash memory device from the USB Direct interface until the document has
finished printing.
The document prints.
If you leave the drive in the printer after leaving the initial USB menu screen, you can still print files on the drive as held
jobs. For more information, see Printing confidential jobs.
Copies
1
Canceling a print job
Canceling a job from the printer operator panel
Note: For more information about the operator panel, see Understanding the printer operator panel.
If the job you want to cancel is printing, and Busy appears on the display, press until Cancel a job appears, and
then press . The message Cancel Pending appears until the job is canceled.
Canceling a job from a computer running Windows
Canceling a job from the taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1Double-click the printer icon.
A list of print jobs appears in the printer window.
2Select the job you want to cancel.
3Press the Delete key on the keyboard.
Canceling a job from the desktop
1Minimize all programs to reveal the desktop.
2Double-click the My Computer icon.
3Double-click the Printers icon.
A list of available printers appears.
Canceling a print job
30
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