Lexmark C746x, C748x User Manual

C746x and C748x

User's Guide

Important: Click here before using this guide.

October 2014 www.lexmark.com

Machine type(s):

5026

Model(s):

310, 311, 330, 331, 510, 511, 530, 531, 538, 539

Contents 2

Safety information.......................................................................................5

Overview.....................................................................................................7

Using this guide.........................................................................................................................................7

Finding information about the printer......................................................................................................7

Additional printer setup...............................................................................9

Installing internal options..........................................................................................................................9

Installing hardware options.....................................................................................................................24

Attaching cables......................................................................................................................................26

Setting up the printer software...............................................................................................................27

Networking..............................................................................................................................................28

Verifying printer setup............................................................................................................................34

Using C746x................................................................................................35

Learning about the printer......................................................................................................................35

Loading paper and specialty media.........................................................................................................38

Printing....................................................................................................................................................54

Managing your printer............................................................................................................................60

Using C748x................................................................................................69

Learning about the printer......................................................................................................................69

Setting up and using the home screen applications................................................................................75

Loading paper and specialty media.........................................................................................................78

Printing....................................................................................................................................................95

Managing your printer..........................................................................................................................101

Paper and specialty media guidelines.......................................................109

Using specialty media............................................................................................................................109

Paper guidelines....................................................................................................................................111

Supported paper sizes, types, and weights...........................................................................................115

Understanding the printer menus............................................................118

Menus list..............................................................................................................................................118

Supplies menu.......................................................................................................................................119

Contents 3

Paper menu...........................................................................................................................................121

Reports menu........................................................................................................................................131

Network/Ports menu.............................................................................................................................132

Security menu.......................................................................................................................................145

Settings menu........................................................................................................................................149

Help menu.............................................................................................................................................171

Saving money and the environment.........................................................173

Adjusting the brightness of the printer display.....................................................................................173

Saving paper and toner.........................................................................................................................173

Recycling................................................................................................................................................174

Maintaining the printer............................................................................176

Ordering parts and supplies..................................................................................................................176

Using genuine Lexmark parts and supplies...........................................................................................177

Storing supplies.....................................................................................................................................177

Replacing parts and supplies.................................................................................................................178

Resetting the maintenance counter......................................................................................................183

Cleaning printer parts............................................................................................................................184

Moving the printer................................................................................................................................186

Clearing jams............................................................................................188

Avoiding jams........................................................................................................................................188

Understanding jam numbers and locations..........................................................................................189

200–201 paper jams..............................................................................................................................190

202–203 paper jams..............................................................................................................................195

24x paper jam........................................................................................................................................199

250 paper jam.......................................................................................................................................200

Troubleshooting.......................................................................................201

Solving basic printer problems..............................................................................................................201

Understanding the printer messages....................................................................................................201

Solving printing problems.....................................................................................................................217

Solving home screen application problems...........................................................................................221

Solving option problems........................................................................................................................222

Solving paper feed problems.................................................................................................................224

Solving print quality problems..............................................................................................................226

Contents 4

Solving color quality problems..............................................................................................................238

Embedded Web Server does not open.................................................................................................241

Contacting customer support................................................................................................................241

Notices.....................................................................................................242

Product information..............................................................................................................................242

Edition notice........................................................................................................................................242

Power consumption..............................................................................................................................247

Index........................................................................................................257

Safety information 5

Safety information

Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Safety information 6

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the interior or exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables to the printer before proceeding.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed.

www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Overview 7

Overview

Using this guide

This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.

The following chapters contain information applicable to all printer models:

• Additional printer setup

• Paper and specialty media guidelines

• Understanding printer menus

• Saving money and the environment

• Maintaining the printer

• Clearing jams

• Troubleshooting

To find instructions for your printer:

• Use the table of contents.

• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

User's Guide and Quick Reference Guide—The guides are available at

Note: These guides are also available in other languages.

http://support.lexmark.com.

Information on setting up and configuring the accessibility features of your printer

Lexmark Accessibility Guide—This guide is available at

http://support.lexmark.com.

Overview 8

What are you looking for? Find it here

Help using the prin ter software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

Notes:

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on your operating system.

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site. Support telephone numbers and hours of operation for

your country or region can be found on the support Web site or on the printed warranty that came with your printer.

Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited Warranty

included with this printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with this printer.

Additional printer setup 9

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Available internal options

• Memory cards – Printer memory – Flash memory – Fonts

• Firmware cards – Bar Code – IPDS – PrintCryption

• Printer hard disk

• Lexmark – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet – MarkNet N8130 10/100 Fiber ISP – MarkNet N8120 10/100/1000 Ethernet ISP

Internal Solutions Ports (ISP)

N8250 802.11 b/g/n Wireless ISP

Note: An external kit is needed to support the ISP.

Accessing the system board

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

Additional printer setup 10

Note: This task requires a flathead screwdriver.

1 Remove the system board cover.

a Turn the screws on the cover counterclockwise to loosen them, but do not remove them. Pull the standard tray

to access the two bottom screws.

b Slide the cover slightly up until each screw is in the keyhole.

c Pull the cover to remove it.

2 Locate the appropriate connector on the system board.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity.

Touch something metal on the printer before touching any system board electronic components or connectors.

Additional printer setup 11

1 Firmware and flash memory card connectors

2 Printer hard disk connector

3 Internal print server connector

4 Memory card connector

5 Dust cover

3 Reattach the system board cover.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity.

Touch something metal on the printer before touching any system board electronic components or connectors.

a Align the keyholes with the screws.

Additional printer setup 12

b Slide the cover down, and then turn each screw clockwise to tighten.

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

An optional memory card can be purchased separately and attached to the system board.

1 Access the system board.

For more information, see

Note: This task requires a flathead screwdriver.

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may

cause damage.

“Accessing the system board” on page 9.

Additional printer setup 13

3 Open the memory card connector latches.

4 Align the notch (1) on the memory card with the ridge (2) on the connector.

Additional printer setup 14

5 Push the memory card straight into the connector until it clicks into place, and then push the latches to firmly attach

the card into the connector.

6 Reattach the system board cover.

Installing a flash memory or firmware card

The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Note: This task requires a flathead screwdriver.

1 Access the system board.

For more information, see

2 Unpack the card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the system board.

“Accessing the system board” on page 9.

Additional printer setup 15

4 Push the card firmly into place.

Warning—Potential Damage: Be careful not to damage the connectors.

Note: The entire length of the connector on the card must touch and be flush against the system board.

5 Reattach the system board cover.

Note: When the printer software and any options are installed, it may be necessary to manually add the options

in the printer driver to make them available for print jobs. For more information, see

in the print driver” on page 27.

“Adding available options

Installing an Internal Solutions Port

The system board supports one optional Lexmark Internal Solutions Port (ISP).

Additional printer setup 16

1 Access the system board.

For more information, see

“Accessing the system board” on page 9.

Note: This task requires a flathead screwdriver.

2 Unpack the ISP kit.

1 ISP solution

2 Screws for the ISP solution

3 Screw for the plastic bracket

4 Plastic bracket

3 Locate the appropriate holes on the system board where the posts of the plastic tee will be aligned.

Note: If an optional printer hard disk is currently installed, then remove it first. For more information, see

“Removing a printer hard disk” on page 23.

Additional printer setup 17

4 Remove the screws, and then remove the metal cover from the ISP opening.

5 Attach the ISP solution to the system board.

a Align the posts of the plastic tee to the holes on the system board. b Hold the edges of the ISP and guide it to the opening on the system board cage, and then gently allow it to rest

on the plastic tee.

Additional printer setup 18

c Use the provided screw to attach the plastic bracket to the ISP solution.

6 Connect the ISP solution interface cable into the color‑coded receptacle on the system board.

Additional printer setup 19

7 Firmly connect the ISP solution to the system board cage using the two screws.

8 Reattach the system board cover.

Note: If you have removed an optional printer hard disk while installing the Internal Solutions Port, then

reinstall the printer hard disk first before reattaching the system board cover. For more information, see

“Installing a printer hard disk” on page 19.

Installing a printer hard disk

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

1 Access the system board.

For more information, see

Note: This task requires a flathead screwdriver.

2 Unpack the printer hard disk.

3 Locate the appropriate holes on the system board where the posts of the plastic tee will be aligned.

“Accessing the system board” on page 9.

Additional printer setup 20

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

To install a printer hard disk onto the ISP:

Using a flathead screwdriver, loosen the screws.

b Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

c Install the printer hard disk onto the ISP:

1 Hold the edges of the printed circuit board assembly, and then align the standoffs of the printer hard disk

to the holes in the ISP.

2 Press down on the printer hard disk until the standoffs are in place.

Warning—Potential Damage: Do not press on the center of the printer hard disk. Doing so may cause damage to

the hard disk.

d Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 21

To install a printer hard disk directly on the system board:

Hold the edges of the printed circuit board assembly, and then align the standoffs of the printer hard disk to the holes in the system board. Press down on the printer hard disk until the standoffs are in place.

Warning—Potential Damage: Do not press on the center of the printer hard disk. Doing so may cause damage to the hard disk.

Additional printer setup 22

b Use the two provided screws to attach the printer hard disk mounting bracket.

c Insert the plug of the printer hard disk interface cable into the receptacle of the system board.

Note: The plugs and receptacles are color‑coded.

4 Reattach the system board cover.

Additional printer setup 23

Removing a printer hard disk

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch

something metal on the printer before touching any system board electronic components or connectors.

1 Access the system board.

For more information, see

Note: This task requires a flathead screwdriver.

2 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard

disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.

“Accessing the system board” on page 9.

3 Remove the screws that connect the printer hard disk to the system board cage.

Additional printer setup 24

4 Remove the printer hard disk by pulling it upward to unseat the standoffs.

5 Set the printer hard disk aside.

6 Reattach the system board cover.

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb), and requires two or more

trained personnel to lift it safely.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see

Install the printer and any optional drawers in the following order:

• Optional 2,000‑sheet high‑capacity feeder

• Optional 550-sheet drawer

• Optional 550-sheet specialty media drawer

• Printer

www.lexmark.com/multifunctionprinters.

For information on installing an optional drawer, see the setup documentation that came with the option.

Warning—Potential Damage: The trays in the optional 550-sheet drawer and the optional 550-sheet specialty media drawer are not interchangeable.

Additional printer setup 25

Installing optional drawers

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

1 Unpack the optional drawer, and then remove all packing material.

Note: Optional drawers lock together when stacked. Remove stacked drawers one at a time from the top to the

bottom.

2 Place the drawer near the printer.

3 Turn off the printer.

www.lexmark.com/multifunctionprinters.

4 Align the printer with the drawer, and then lower the printer into place.

1 Optional 550‑sheet specialty media drawer

2 Optional 550‑sheet drawer

Additional printer setup 26

3 Optional 2,000‑sheet high‑capacity feeder

5 Turn the printer back on.

Attaching cables

CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such

as a power cord, a fax feature, or USB cable, during a lightning storm.

Connect the printer to the computer using a USB or Ethernet cable.

Make sure to match the following:

• The USB symbol on the cable with the USB symbol on the printer

• The appropriate Ethernet cable to the Ethernet port

Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur.

1 USB port

2 Ethernet port

Additional printer setup 27

Setting up the printer software

Installing the printer

1 Obtain a copy of the software installer package.

2 Run the installer, and then follow the instructions on the computer screen.

3 For Macintosh users, add the printer.

Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Adding available options in the print driver

For Windows users

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Run > type control printers > OK

In Windows 7 or earlier

a Click , or click Start and then click Run. b Type control printers. c Press Enter, or click OK.

2 Select the printer you want to update, and then do either of the following:

• For Windows 7 or later, select Printer properties.

• For earlier versions, select Properties.

3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.

4 Apply the changes.

For Macintosh users

1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.

2 Navigate to the list of hardware options, and then add any installed options.

3 Apply the changes.

Additional printer setup 28

Networking

Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi

Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.

Preparing to set up the printer on an Ethernet network

To configure your printer to connect to an Ethernet network, organize the following information before you begin:

Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer.

• A valid, unique IP address for the printer to use on the network

• The network gateway

• The network mask

• A nickname for the printer (optional)

Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.

You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.

Preparing to set up the printer on a wireless network

Notes:

• Make sure your access point (wireless router) is turned on and is working properly.

• Do not connect the installation or network cables until prompted to do so by the setup software.

Make sure you have the following information before setting up the printer on a wireless network:

• SSID—The SSID is also referred to as the network name.

• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.

• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.

Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select.

• Security Method—There are four basic options for Security Method: – WEP key

If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key.

– WPA or WPA2 preshared key or passphrase

WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.

– 802.1X–RADIUS

Additional printer setup 29

If you are installing the printer on an 802.1X network, then you may need the following:

• Authentication type

• Inner authentication type

• 802.1X user name and password

• Certificates

– No security

If your wireless network does not use any type of security, then you will not have any security information.

Note: Using an unsecured wireless network is not recommended.

Notes:

– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility

of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point or contact your system support person.

– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that

came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person.

Installing the printer on a wireless network (Windows)

Before installing the printer on a wireless network, make sure:

• Your wireless network is set up and is working properly.

• The computer you are using is connected to the same wireless network where you want to set up the printer.

1 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

Note: Make sure the printer and the computer are fully on and ready.

Warning—Potential Damage: Do not connect the USB cable until instructed to do so on the computer screen.

Additional printer setup 30

2 Obtain a copy of the software installer package.

• From the Software and Documentation CD that came with your printer.

• From our Web site:

Go to

http://support.lexmark.com, and then navigate to:

SUPPORT & DOWNLOAD > select your printer > select your operating system

3 Double‑click the software installer package.

Wait for the installation dialog to appear. If you are using the Software and Documentation CD and the installation dialog does not appear, then do the

following:

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK

In Windows 7 or earlier

Click or click Start, and then click Run.

b In the Start Search or Run dialog, type D:\setup.exe. c Press Enter or click OK.

Note: D is the letter of your CD or DVD drive.

4 Click Install, and then follow the instructions on the computer screen.

5 Select Wireless connection when asked to choose a connection type.

6 From the Wireless Configuration dialog, select Guided Setup (Recommended).

Note: Choose Advanced Setup only if you want to customize your installation.

7 Temporarily connect a USB cable between the computer on the wireless network and the printer.

Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so

you can print wirelessly.

8 Follow the instructions on the computer screen.

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