Lexmark 8300 Series Service Manual

Lexmark™ 8300 Series

• Table of contents

• Start diagnostics

• Safety and notices

All-In-One

4419-X6X

• Trademarks

•Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

U.S.A. P/N 12G9490

Japanese P/N 12G9491

4419-X6X

Table of contents

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-ix

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Scanner specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Copy specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Print speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . 1-1

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

POST symptom table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Printer communication problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Scanner problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

CIS module assembly service check . . . . . . . . . . . . . . . . . . . . . . . . 1-15

PictBridge service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Paper feed service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Scan and copy quality service check. . . . . . . . . . . . . . . . . . . . . . . . 1-23

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

General precautions on removals . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Control panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Rear access cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

ADF scanner lid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Table of contents

iii

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Scanner module assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . .1 -6

Midframe cover with control panel and risers removal . . . . . . . . . . . .1-8

Rear access door with sensor removal . . . . . . . . . . . . . . . . . . . . . . .1-10

Fax card removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Card reader card with PictBridge assembly and cables removal . . .1-13

System board removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

Encoder strip removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17

Carrier assembly with cables, belt, and cable clip removal . . . . . . . .1-18

Maintenance station removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19

Exit tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Printer base with cover and paper pick assembly removal . . . . . . . .1-22

Locations and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -1

Fax card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

PictBridge and card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Assembly 2: Engine, electronics, and carrier . . . . . . . . . . . . . . . . . . . . . .1-6

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3

iv Service Manual

Safety information

• The safety of this product is based on testing and approvals of the

original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for

use by a professional service person and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury

during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressen t

uniquement à un personnel de maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains

risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

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Safety information v

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Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del

progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono

indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des

ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für

die Verwendung durch einen Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts

besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

vi Service Manual

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del

diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida

exclusivamente al personal cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales

durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do

modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto destinam-se a

profissionais destes serviços e não devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del

disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada

exclusivament a professionals i no està destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el

procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

Safety information vii

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viii Service Manual

Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the All-In-One and the maintenance approach used to repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of All-In-One problems.

4. Repair information provides instructions for making All-In-One adjustments and removing and installing FRUs.

5. Locations and connectors uses illustrations to identify the connector locations and test points on the All-In-One.

6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems.

7. Parts catalo g contains illustrations and part numbers for individual FRUs.

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Definitions

Note: A note provides additional information. Warning: A warning identifies something that could damage the product

hardware or software. CAUTION: A caution identifies something that could cause you harm.

Preface ix

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x Service Manual

4419-X6X

1. General information

The Lexmark™ 8300 Series All-In-One (4419-X6X) is a letter-quality print, fax, copy, and scan machine. It is a standalone color/mono copier and fax. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media. The printhead assembly and ink supply are combined into a single-unit print cartridge available as a customer replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer. The black cartridge has a total of 640 nozzles and installs on the left. The color cartridge has a total of 480 nozzles and installs on the right. The photo cartridge has a total of 480 nozzles and installs on the left. The All-In-One is capable of printing in two directions from either cartridge.

General information 1-1

4419-X6X

Scanner specifications

Scanner Type Flatbed, Hybrid CIS/CCD Scan Modes True Color:

• 48 bit internal

• 24 bit external

Gray Mode:

• 16 bit internal

• 8 bit external

Text/L in e Art:

1 bit per pixel

Scan Method One-pass scanning Scan Area ADF Maximum:

• 8.5 x 14 inches

• 218 x 355 mm

Minimum:

• 8.27 x 11 inches

• 210 x 279.4 mm

Scan Resolution Flatbed Scanning:

• Horizontal: 1200 ppi (optical)

• Vertical: 2400 ppi

• Interpolated: 19,200 x 19,200

ADF:

• Horizontal: 600 ppi (optical)

• Vertical: 1200 ppi

• Interpolated: 9,600 x 9,600

1-2 Service Manual

Copy specifications

Copy Modes From the control panel and host:

•Color

•Black

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Resolution/Quality Standalone Mode

The following options are available in standalone mode. These apply to color copy:

Photo–600 X 600 ppi Color Scan

1200 X 1200 dpi print (by interpolation for all papers including glossy paper)

Normal–300 X 300 ppi Color Scan

600 X 600 dpi print (by interpolation for all papers including glossy paper)

Quick–150 X 150 ppi Color Scan

• 300 X 600 dpi print (by interpolation)

• 600 X 600 dpi print (by interpolation for glossy paper)

The following options are available in standalone mode. These apply to blackand-white copy:

Photo–600 X 600 ppi Grayscale Scan

1200 X 1200 dpi print (by interpolation)

Normal–300 X 300 ppi Grayscale Scan

600 X 600 dpi print (by interpolation)

Quick–150 X 150 ppi Grayscale Scan

• 300 X 600 dpi print (by interpolation)

General information 1-3

4419-X6X

Resolution/Quality Host-Based Mode

The following options are available in hostbased mode. These apply to color/ grayscale copy:

Photo–300 X 300 ppi Scan

• 1200 X 1200 dpi print

• 4800 X 1200 dpi print (for glossy paper)

Normal–200 X 200 ppi Scan

• 600 X 600 dpi print

• 1200 X 1200 dpi print (for glossy paper)

Quick–150 X 150 ppi Scan

• 300 X 600 dpi print

• 600 X 600 dpi print (for glossy paper)

The following options are available in hostbased mode. These apply to black-andwhite copy:

Photo–600 X 600 ppi Scan

• 1200 X 1200 dpi print

• 4800 X 1200 (for glossy paper)

Normal–300 X 300 ppi Scan

• 600 X 600 dpi print

• 1200 X 1200 dpi print (for glossy paper)

Quick–150 X 150 ppi Scan

• 300 X 600 dpi print

• 600 X 600 dpi (for glossy paper)

Print speed

Print Speeds • Quick print: 25 ppm mono/19 ppm color

• Normal print: 10 ppm mono/5 ppm color

1-4 Service Manual

Using the control panel

Press To

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1 Quick Dial

buttons (1—5)

2 Copy Mode Access the copy menus and make copies.

3 Scan Mode Access the scan menus and scan documents.

4 Fax Mode Access the fax menus and send and receive faxes.

5 Photo Card Access the photo card menus. You can preview photos

6 Fax Auto

Answer

Access any of the five programmed Speed Dial numbers.

Note: The mode is selected when the button light is on.

stored on a memory card or flash drive, edit the photos, and print them.

Answer all incoming calls when lit.

General information 1-5

4419-X6X

Press To

7 Redial/Pause • Redial the last number entered when the machine is

in Fax mode.

• Insert a three-second pause in the number to be dialed. Enter a pause only when you have already begun entering the number.

8 Phone Book Access any of the programmed Speed Dial numbers

(1—89) or Group Dial numbers (90—99).

678

Press To

1 • Decrease a number.

• Scroll through options on the display.

• When cropping a photo, move the selected crop area to the left.

2 • Increase a number.

• Scroll through menus or options on the display.

• When cropping a photo, move the selected crop area up.

3 Choose the option that appears on the display, or save

settings. In Photo Card mode, select or deselect a photo.

1-6 Service Manual

Press To

4 • Increase a number.

• Scroll through options on the display.

• When cropping a photo, move the selected crop area to the right.

5 • De c re ase a number.

• Scroll through menus or options on the display.

• When cropping a photo, move the selected crop area down.

6 • Cancel a scan, copy, or print job in progress.

• Clear a fax number or end a fax transmission, and return the display to the fax default.

• Exit a menu.

• Clear current settings or error messages, and return to default settings.

7 Display a control panel menu or submenu.

8 • Return to the previous submenu.

• Save the settings in a submenu, and return to the previous menu.

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General information 1-7

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Press To

1 A keypad

number or symbol

In Fax mode:

In Copy mode: Select the number of copies you want to

make. In Photo Card mode: Select the number of photos you

want to print.

5 6

8 9

• Enter fax numbers.

• Navigate an automated answering system.

• Select letters when creating a Speed Dial list.

• Type numbers to enter or edit the date and time

shown on the display.

2 Start Color Start a color copy, scan, or photo job, depending on

3 Start Black Start a black-and-white copy, scan, fax, or photo job,

4 Power • Turn the All-In-One on and off.

which mode is selected.

depending on which mode is selected.

• Stop the print, copy, fax, or scan process.

1-8 Service Manual

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure.

After you complete the repair, perform tests as needed to verify the repair.

Tools required for service

• Flat-blade screwdriver

• #1 Phillips screwdriver

• #2 Phillips screwdriver

• Spring hook

• Analog or digital multimeter

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General information 1-9

4419-X6X

Acronyms

ADF Automatic Document Feeder B/M Bill of Material CCD Charge Coupled Device CIS Contact Image Sensor DBCS Double Byte Character Set DPOF Digital Print Order Format DPS Direct Print Service EOF End of Form ESD Electrostatic Discharge FFC Flexible Flat Cable FPC Flat Printhead Cable FRU Field Replaceable Unit HVPS High Voltage Power Supply KB Kilobyte KBps Kilobytes per second (usually as Kbps)/KiloBytes per second

LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose Feeder NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer POR Power-On Reset POST Power-On Self Test ROM Read Only Memory SBCS Single Byte Character Set USB Universal Serial Bus V ac Volts alternating current V dc Volts direct current ZIF Zero Insertion Force

(usually as KBps)

1-10 Service Manual

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2. Diagnostic information

Use the error code tables, POST symptom table, symptom tables, and service checks in this chapter to determine the All-In-One failure.

Start

Power-On Self Test (POST) sequence

Press the Power button to turn on the All-In-One.

1. The Power button light comes on.

2. The paper and transport carrier motors run, and then stop.

3. The CIS moves from the home position, and then returns.

4. The CIS lamp comes on, and then goes off.

5. The Fax Auto Answer, Copy Mode, Scan Mode, Fax Mode, Photo Card, and Power button lights come on.

6. Lexmark X8300 All-In-One appears on the LCD.

7. The Fax Auto Answer, Copy Mode, and Power lights remain on.

8. Copy Mode appears on the LCD.

If the All-In-One completes POST with no errors, go to “Symptom tables”

on page 2-10, locate the symptom, and take the appropriate action.

If the All-In-One does not complete POST, go to the “POST symptom

table” on page 2-8, locate the symptom, and take the appropriate action.

Diagnostic information 2-1

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Error codes

Code Name Description Action

0000 NVRAM R/W An error was detected

in reading or writing NVRAM.

0001 Memory Failure Unable to initialize

memory

0002 Hardware

Failure

0200 Flash

Programming

1003 Paper System

Failure

General hardware failure (unable to localize failure to a specific system)

Unable to program Flash memory

Failure in initializing DC paper feed system.

Replace the system board.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board.

Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

11 00 Paper Jam There is paper jammed

in the All-In-One, or the feed roller is stalled.

1 101 Paper Out The All-In-One is out of

paper.

1102 Incorrect

Printhead

1103 Missing

Printhead

Printhead ID is not valid.

Printhead is missing. Install print cartridge.

2-2 Service Manual

Clear the paper jam, and resend print job.

Load paper.

Replace the print cartridge.

Code Name Description Action

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1104 Printhead

Order

1105 Auto Alignment

Failed

1200 Print Carrier

Stall

1201 Print

Incomplete

1202 Data Error Incorrect data has

Unsupported order of printheads

Automatic alignment has failed.

The All-In-One print carrier has stalled.

The print carrier stopped before all the data was used.

been sent from the host computer to the All-In-One.

Install the print cartridges in the correct slots.

Replace the print cartridge.

Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on.

Resend the print job.

Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board.

1203 Printhead Short A short test detected a

short-circuit in the printhead.

1204 Printhead

Programming

1205 Mono TSR

Error

1206 Color TSR

Error

Unable to program pseudo-random printhead ID

Problem in mono TSR circuit; cannot determine printhead temperature.

Problem in color TSR circuit; cannot determine printhead temperature.

Diagnostic information 2-3

Replace the print cartridge.

4419-X6X

Code Name Description Action

1207 Paper System

Error

1208 Incorrect Home

Position

1209 Flash

Programming Error

1210 Mode Select An invalid print mode

A paper system error control failure was detected.

The All-In-One is unable to locate print cartridge home position.

Cannot program Flash memory

was selected in print command.

Clear the paper path. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board.

Select a valid print mode.

1211 USB Error An error was detected

in USB hardware, or invalid results occurred in USB code.

2-4 Service Manual

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board.

Code Name Description Action

4419-X6X

1212 Watchdog Error Indicates printer

system was reset by Watchdog timer; Subsystem stall failure.

1213 Data Abort

Error

1214 Invalid

Processor Mode Error

1215 Math Error There is a problem

Firmware attempts to load or store to an invalid address.

Indicates the ARM processor was in an incorrect mode to perform the requested operation

doing math, such as dividing by zero.

Unplug the All-In-One; wait five minutes, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

1216 Mailbox Error There is a problem

with the internal mailbox messaging system.

1217 Temperature

Error

There is a problem determining temperature.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

Replace the print cartridge.

Diagnostic information 2-5

4419-X6X

Code Name Description Action

1218 Serial Flash

Error

1219 Undefined

Signal Error

2100 Unlock

Scanner

2200 Scan Carrier

Stall

Invalid parameters have been passed to ReadFlashPage.

Microprocessor has encountered a bad signal (other than an abort, illegal instruction, or arithmetic exception).

The scanner mechanism is locked in place or unable to move due to other failure.

The scan carrier has stalled.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

Unlock the scanner.

Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, check all connections to the scanner. If connections are okay and the error continues, replace the system board.

3100 Fax Error There is a general

error receiving or sending fax.

4100 Invalid Media

Card

The inserted media card is not valid for the slot.

2-6 Service Manual

Try resending or receiving fax.

Insert card in the correct slot.

Code Name Description Action

4419-X6X

4101 Media Card

R/W Error

120A Undefined Error Microprocessor has

120B Address Error Firmware attempted to

120C NVRAM Error An error was detected

There is a problem reading or writing the media card.

encountered an abort or undefined instruction.

access invalid address space.

in reading or writing NVRAM.

Replace the media card.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

120D Never Error Stack over and under

120E Software

Detected Error

flow error; Code error

An error condition was detected in the software control code.

Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board.

Diagnostic information 2-7

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