Lexmark 5000 User Guide

Lexmark 5000 Color Jetprinter User Guide

First Edition (January 1998)

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WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

A form for reader’s comments is provided at the back of this publication. If the form has been removed, comments may be addressed to Lexmark International, Inc., Department F95/035-3, 740 New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westho rpe House, We sth orpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call 0628-481500. In other countries, contact your point of purchase.

Lexmark, and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc.

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Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

Chapter 1 -

Printer features and specifications . . . . . . . . . . . . . . . . . . . . 2

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the printer's light and button . . . . . . . . . . . . . . . . . . . 4

Chapter 2 -

Opening the Control Program . . . . . . . . . . . . . . . . . . . . . . . 6

Opening the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Opening the Online Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3 -

Recommended paper types . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading the automatic feeder . . . . . . . . . . . . . . . . . . . . . . . 13

Loading the manual feeder . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4 -

Introducing the Lexmark 5000 Color

Jetprinter . . . . . . . . . . . . . . . . . . . . . 1

Using the printer software . . . . . . 5

Loading paper and other media . . 9

Caring for your print cartridges . 19

Contents

Preserving print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing or replacing print cartridges . . . . . . . . . . . . . . . . 20

Disposing of used cartridges . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

iii

Aligning the print cartridges . . . . . . . . . . . . . . . . . . . . . . . 25

Cleaning the print nozzles . . . . . . . . . . . . . . . . . . . . . . . . . 27

Wiping the print nozzles and contacts . . . . . . . . . . . . . . . . 28

Cleaning print cartridge carrier contacts . . . . . . . . . . . . . . 30

Contents

Chapter 5 -

Changing print settings for DOS applications . . . . . . . . . . 33

Printing from DOS applications . . . . . . . . . . . . . . . . . . . . . 34

Chapter 6 -

Bidirectional communications problems . . . . . . . . . . . . . . 42

Printhead failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

General printing problems . . . . . . . . . . . . . . . . . . . . . . . . . 49

Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printer software problems . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 7 -

Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Printing from DOS . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . 41

Ordering Supplies . . . . . . . . . . . . 61

Coated paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Glossy film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Greeting card with envelope . . . . . . . . . . . . . . . . . . . . . . . 63

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Iron-on transfers for T-shirts . . . . . . . . . . . . . . . . . . . . . . . 64

Contents

Appendix A -

Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . . . . . 66

Notices. . . . . . . . . . . . . . . . . . . . .65

Appendix B Glossary Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Statement of Limited Warranty .69

Contents

Introducing the Lexmark 5000 Color Jetprinter

Chapter One

Your printer is a general purpose color inkjet printer that provides high quality text and graphics. This printer can print on single sheet paper, envelopes, labels, index cards, coated paper, glossy/photo paper, transparencies, greeting cards, and iron-on transfers.

This illustration shows the parts of the printer.

Paper support

Introducing the Lexmark 5000

Color Jetprinter

Left paper guide

Paper Feed button Paper Status light

Automatic feeder

Manual feeder

Introducing the Lexmark 5000 Color Jetprinter

Printer features and specifications

Your printer features:

• Two print cartridges which provide color and true

black printing without having to switch print cartridges.

• A Photo print cartridge (P/N 12A1990) which

allows you to print photographic quality documents.

If your printer did not come with a Photo cartridge, see “Ordering Supplies” on page 61.

• On-screen or verbal feedback of printer status.

• Low cost, near laser-quality print.

• Quiet operation.

• Printing support for Window s-based DOS

applications.

• Portrait and landscape orientation.

• Low-ink messages when the print cartridge is low

Color Jetprinter

• Superior paper handling in the industry for this

Introducing the Lexmark 5000

• Support for these new paper types: iron-on

• Automatic envelope feeding.

Introducing the Lexmark 5000 Color Jetprinter

on ink.

class of printer. Your printer also supports index cards, labels,

envelopes, transparencies, plain paper, coated paper, and hagaki.

transfers, greeting cards, and glossy/photo paper.

Printer dimensions

Height: 5.0 in. (152 mm) Width: 17.0 in. (432 mm) Depth: 8.0 in. (203 mm) Weight: 9.0 lbs. (4.1 kg)

Temperature and humidity

Print quality can vary depending on air temperature and relative humidity.

• Operating temperature range: 10° to 40°C

(50° to 104°F)

• Optimum print temperature range: 16° to 32°C

(60° to 90°F)

Introducing the Lexmark 5000

• Operating humidity range: 8% to 80% RH

(non-condensing)

• Optimum humidity range: 20% to 60% RH

System requirements

To operate the printer software successfully, make sure you:

• Are running Microsoft Windows 3.1 or higher,

Windows for Workgroups, Windows 95, or Windows NT 4.0.

• Have a 486 PC system or higher.

• Have at least 8 MB RAM.

• Have at least 20 MB free disk space.

Color Jetprinter

Introducing the Lexmark 5000 Color Jetprinter

Using the printer's light and button

The printer has one light and one button.

Paper Status light Paper Feed button

Paper Status light

If the light is: Then the printer is:

Off Ready to print On solid Printing or feeding media

through the printer

Blinking Out of paper or has an error

Color Jetprinter

Paper Feed button

Introducing the Lexmark 5000

Use the Paper Feed button to feed paper into the printer when you run out of paper during a print job and the Paper Status light blinks.

If you run out of paper during a print job:

1 Load paper. 2

Note:

Introducing the Lexmark 5000 Color Jetprinter

Press the Paper Feed button.

You do not need to press the Paper Feed button in order to get the printer to load the paper under normal conditions.

Using the printer software

Chapter Two

When you installed the software for your printer, several small applications were installed on your computer. The following table describes these applications:

Use this software: When you want to:

Control Program • install or replace print

cartridges

• align print cartridges

• monitor print jobs and

print cartridge ink levels

• print a test page

• change DOS settings

• control when and how

the Control Program appears

Using the printer software

Printer Driver • change printer

properties

• choose the paper source

• choose page orientation

• choose different sizes

and types of media

• adjust the quality of

print jobs

• reset printer defaults

Using the printer software

Use this software: When you want to:

Online Guide find information about:

• using the printer

software

• installing and

maintaining print cartridges

• loading different types

of print media

• using the automatic and

manual feeder

• troubleshooting

• who to call if you need

help

• ordering supplies

Spool Manager

* Windows 3.1 only. If you are using Windows 95 or

Windows NT 4.0, a print queue was installed when you loaded Windows.

• view the print jobs in

your queue

• pause or cancel a print

job

• requeue a print job

Opening the Control Program

Using the printer software

Windows 95

Using the printer software

The method of opening the Control Program varies, depending on the platform you are using.

1 From the Start menu, click Programs. 2 Click the Lexmark 5000 Series program group. 3 Click Lexmark 5000 Ctrl Prog on LPTx.

Windows 3.1, Windows 3.11

From the Lexmark 5000 Series program group, doubleclick the Control Program icon.

Windows NT 4.0

1 From the Start menu, click Settings.

Click Printers. The Printers folder appears.

2 3 Right-click the Lexmark 5000 Series printer icon.

A sidebar menu appears.

4 Click Properties.

Using the printer software

Opening the Printer Driver

You can open the printer driver from almost any application. To open the printer driver:

Open the application's File menu.

1 2 Choose Print (or Printer) Setup.

In the Printer Setup dialog box, click the

Properties, Options, or Setup b utton (depending on

the application).

Using the printer software

Opening the Online Guide

The method of opening the Online Guide varies, depending on the platform you are using.

Windows 95, Windows NT 4.0

1 From the Start menu, click Programs. 2 Click the Lexmark 5000 Series program group. 3 Click Online Guide.

Windows 3.1, Windows 3.11

From the Lexmark 5000 Series program group, doubleclick the Online Guide icon.

Using the printer software

Loading paper and other media

Chapter Three

The Lexmark 5000 Color Jetprinter™ prints on paper, envelopes, index cards, labels, transparencies, coated paper, glossy/photo paper, iron-on transfers, and greeting cards. This section includes general guidelines for purchasing and loading print materials.

Recommended paper types

This section describes paper, transparency, envelope, index card, label, glossy/photo paper, greeting card, and iron-on transfer types and sizes you can use with your printer.

Loading paper and other media

Plain paper

You can get good print quality on many types of plain paper. Since the quality of plain paper varies widely, you should test the print quality before buying large quantities of paper.

You can use letter, legal, A4, A5, A6, B5, executive, and index card size paper with your printer.

Loading paper and other media

Use paper that meets the following specifications:

• Automatic feeder:

Length 127 to 432 mm 5.0 to 17.0 in. Width 76 to 216 mm 3.0 to 8.5 in. Weight 60 to 90 g/sqm 16 to 24 lb. Thickness 0.071 to 0.18 mm 0.0028 to 0.007 in.

• Manual feeder:

Length 127 to 432 mm 5.0 to 17.0 in. Width 76 to 228 mm 3.0 to 9.0 in. Weight 60 to 120 g/sqm 16 to 32 lb. Thickness 0.071 to 0.18 mm 0.0028 to 0.007 in.

Coated paper types and sizes

For the best color or black and white printing results using black and color print cartridges, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number 1402780 (letter size) or 1402781 (A4 size).

Envelope types and sizes

The printer supports the following envelope sizes and card types:

Loading paper and other media

Envelope Sizes Card Types

• 6 3/4

• 7 3/4

• #9

Do not use envelopes that have:

• Windows, holes, perforations, cutouts, or deep

embossing

• A metal clasp, a string tie, or metal folding bars

• Peel-off sealing strips

• Contents enclosed

• #10

• DL

• C5

• C6

• B5

• Baronial

• Postcard

• Index card

Transparency, glossy film, and photo paper types and sizes

The printer supports letter and A4-size transparencies, glossy film, and photo paper. Use transparencies, glossy film, or photo paper designed for an inkjet printer, such as the following:

Type Size Part number

Transparency Letter (20-pack)

A4 (20-pack)

Glossy film Letter (10-pack)

Letter (50-pack) A4 (10-pack) A4 (50-pack)

Photo paper Letter (20-pack)

A4 (20-pack)

1402797 1402798

1402795 1402750 1402796 1372361

1372481 1372208

Do not use transparencies, glossy film, or photo paper designed for copiers, laser printers, or pen plotters.

For best results:

• Handle only on the edges. Do not touch the side

being printed on.

• Store unused paper in the original packaging.

• Do not store in excessively hot or humid areas.

• Feed photo paper one sheet at a time.

• Be careful not to touch the printed surface until the

ink is dry.

Loading paper and other media

• If you are printing several sheets at one time,

remove each sheet as it exits the printer and allo w it to dry before stacking.

• Cover the printed area with plain paper when

storing.

Loading paper and other media

Label types and sizes

The printer supports letter and A4 size label sheets. You can use the automatic feeder or manual feeder to print labels.

Label size Number of

labels per sheet

1 x 2 5/8 in. 30 Letter 70X7250 2 x 4 in. 10 Letter 70X7251

63.5 x 38.1 mm 21 A4 70X7252

99.1 x 67.7 mm 8 A4 70X7253

For best results, labels used in the printer should meet the following requirements:

• Do not use label sheets with a slick backing

material.

• Be sure the adhesive does not come in contact with

any part of the printer.

• Use full label sheets. Partially used sheets (with

areas exposed by missing labels) can cause labels to peel off during printing and can damage the printer.

Sheet size

Part number

Loading paper and other media

Greeting Card types and sizes

Use Lexmark Inkjet Greeting Cards, part number 1372482 (letter) or 70X7254 (A4). Each greeting card comes with an envelope.

Iron-On Transfer types and sizes

To create colorful, custom-designed T-shirts, use Lexmark Iron-On Transfers, part number 1372480 (letter) or 1402519 (A4).

Loading paper and other media

Loading the automatic feeder

Automatic feeder

Depending on the thickness of the media, the printer can hold approximately:

• 100 sheets of paper

• 25 transparencies, glossy film, or photo paper

• 10 envelopes, thick paper, or card stock

Paper, transparencies, glossy film, and

Loading paper and other media

labels

To load paper, transparencies, glossy film, photo paper, or labels in the automatic feeder:

1 Place the paper or other media against the right

side of the automatic feeder.

Loading paper and other media

• If the media has a preferred print side, insert

with the print side facing you.

• Insert letterhead with the top of the page

pointing down.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

Note:

2 Squeeze the release tab and the left paper guide

together, and slide the left paper guide to the edge of the paper.

You are now ready to print.

Loading envelopes or other print media

Loading paper and other media

To load hagaki, envelopes, thick paper, or other card stock in the automatic feeder:

You do not need to push paper into the printer or press the Paper Feed button for the printer to load paper!

Paper guide

Release tab

1 Remove any paper from the automatic feeder. 2 Place the envelopes or other card stock against the

right edge of the automatic feeder.

• Always place the preferred print side facing

you.

• Insert hagaki or envelopes so that the stamp

location is in the lower right-hand corner.

Loading paper and other media

• Insert index cards or postcards vertically so

the shortest side feeds into the printer first.

Squeeze the release tab and the left paper guide

together, and slide the left paper guide to the right until it rests against the envelopes or card stock.

Loading paper and other media

Release tab

Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Paper guide

Loading the manual feeder

You can print from the manual feeder without removing paper or envelopes from the automatic feeder. The manual feeder allows you to print one sheet of print

media at a time.

Loading paper or other print media

1 Locate the manual feeder.

Manual feeder

2 Place one piece of paper or specialty media against

the right edge of the manual feeder.

Loading paper and other media

• Always place the preferred print side facing

you.

• Insert paper or other media against the right

edge of the manual feeder.

• Insert an envelope so that the return address

is in the upper right-hand corner.

• Insert an index card or postcard vertically so

the shortest side is fed into the printer first.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

• Remove each transparency or glossy film

from the paper exit area before the next one is printed to avoid smearing

3 Push the media downward until the printer

automatically loads it.

Loading paper and other media

4 Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Caring fo r your print cartridges

Chapter Four

This chapter describes print cartridge maintenance procedures to help you get the best performance from your print cartridge and your printer.

Preserving print cartridges

To ensure the longest life from your print cartridge and optimum performance from your printer:

• Keep a print cartridge in its packaging until you

are ready to install it.

Caring for your print cartridges

• Do not remove a print cartridge from the printer

except to replace, clean, or store it in a print cartridge storage unit. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.

• If a print cartridge runs out of ink, leave the empty

cartridge in the printer until you are ready to replace it. Printing with one of the print cartridge carriers empty may cause printer problems.

• Do not refill print cartridges. Refilling empty print

cartridges inv alidates your warranty. Incompatible inks can cause damage to the printhead or to the printer. F or best results, use Lexmark supplies with the printer.

Caring for your print cartridges

Installing or replacing print cartridges

Perform the entire print cartridge replacement procedure without interruption.

If you are interrupted and leave the print cartridge carrier in the load position for more than three minutes, the carrier returns to the far right position. The Cartridges Tab remains displayed on your screen.

• If you have not inserted the new cartridge, click

Cancel and begin the installation process again.

• If you have inserted the new cartridge, click New

Cartridge Installed.

Removing a print cartridge

If you need to remove a print cartridge before you install a different one, follow these steps:

1 Open the printer front cover. 2 From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

Follow the step for your platform:

Caring for your print cartridges

Windows 3.1, 3.11, and Windows 95

Click Install Color Cartridge, Install Black

Cartridge, or Install Photo Cartridge.

The print cartridge carrier moves to the load position and the Change Cartridge dialog box appears on your computer screen.

Windows NT 4.0

Click Change Left Cartridge or Change Right

Cartridge. The print cartridge carrier moves to the

load position. If you are installing a Black or Photo cartridge, a

Change Cartridge screen appears. Choose the type of cartridge you are installing.

4 At the printer, pull the handle of the print cartridge

you are replacing toward you until you hear a snap. The following table lists the correct position for

each cartridge type.

Cartridge type Cartridge carrier slot

Color left Black or Photo right

Caring for your print cartridges

5 Remove the print cartridge by lifting it straight out

of the printer.

Installing or changing a print cartridge

If necessary, follow the steps for “Removing a print cartridge” on page 20 before proceeding.

If you are installing a new print cartridge, remove

it from its packaging. Carefully remove the sticker and transparent tape

covering the copper printhead from the cartridge.

Caring for your print cartridges

DO NOT TOUCH OR REMOVE the copper contact area!

Caring for your print cartridges

2 Insert the replacement print cartridge in the print

cartridge carrier. The following table lists the correct position for

each cartridge type.

Cartridge type Cartridge carrier slot

Color left Black or Photo right

Caring for your print cartridges

3 Push back firmly on the cartridge until it snaps

securely into place.

If the print cartridge moves loosely in the carrier , it is not locked into place. Repeat this step.

Caring for your print cartridges

4 From the Cartridges tab, choose the appropriate

selection for the cartridge you installed.

Windows 3.1, 3.11, Windows 95

If you installed:

a new Black cartridge

an old Black cartridge

a new Color cartridge

an old Color cartridge

a new Photo cartridge

an old Photo cartridge

Windows NT 4.0

If you installed: Clic k

a new print cartridge New

Click

Black Cartridge, P/N 12A1970 New Cartridge Installed

Black Cartridge, P/N 12A1970 Old Cartridge Installed

Color Cartridge, P/N 12A1980 New Cartridge Installed

Color Cartridge, P/N 12A1980 Old Cartridge Installed

Photo Cartridge, P/N 12A1990 New Cartridge Installed

Photo Cartridge, P/N 12A1990 Old Cartridge Installed

Caring for your print cartridges

5 If you installed an old print cartridge, go to step 6.

If you installed a new print cartridge, align the print cartridges. For instructions, see “ Aligning the print cartridges” on page 25.

6 Close the printer front cover.

Caring for your print cartridges

an old print cartridge Reinstall

Disposing of used cartridges

Do not shake used print cartridges. The remaining ink can leak. Before discarding the used print cartridge, put it in a leak-proof bag.

Aligning the print cartridges

Normally, you only align the print cartridges after you have installed a new print cartridge. However, if the black portions of a graphic or text do not align properly with the color portions, you need to realign the print cartridges.

Below are examples of aligned and misaligned print cartridges:

Caring for your print cartridges

Aligned Misaligned

To align your print cartridges for best print quality:

1 From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 Click the Align Cartridges button.

Caring for your print cartridges

The Align Cartridge dialog box appears on your screen. Depending on the cartridge combination you have installed in your printer, a test page with one or more alignment patterns is printed. Each pattern has a number under it.

Below are example test patterns.

From each alignment group on the test page, locate

the number under the alignment pattern that comes closest to forming a perfectly straight line.

For example, in sample group A above, pattern 5 comes closest to forming a straight line.

4 In the Align Cartridges dialog box, enter the

Caring for your print cartridges

numbers from the printed test page (that you chose in step 3) as the appropriate alignment settings.

5 After you have entered a number for all of the

patterns, click OK.

6 Repeat steps 2-5 until the patterns print to your

satisfaction.

Caring for your print cartridges

Cleaning the print nozzles

The print cartridge nozzle test helps you pinpoint any clogged nozzles. The nozzle test also cleans the print cartridge by cleaning (purging) the nozzles. A test line prints so you can see if the cleaning process was successful.

Use the nozzle test:

• When you suspect the nozzles are clogged

• When characters are not printing completely

To run the nozzle test:

1 Make sure there is paper in the automatic feeder.

From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

3 Click the Clean Print Nozzles button.

The printer feeds a sheet of paper and prints a nozzle test pattern, similar to the one shown below.

Caring for your print cartridges

4 Examine the test pattern.

The example above shows a test pattern of all nozzles functioning correctly.

5 Compare the diagonal line above the printed bars

to the diagonal line below the printed bars.

Caring for your print cartridges

Look for a break in the diagonal lines. A broken line indicates clogged nozzles.

If the bottom line has fewer breaks, or better print quality than the top line, run the test two more times. If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps.

If the print quality of both lines is not satisfactory after running the test three times, go to step 6.

6 Remove and reinstall the print cartridge. 7 Repeat the nozzle test. 8 If the lines are still broken, wipe the print cartridge

nozzles. For instructions, see “Wiping the print nozzles and contacts”.

Wiping the print nozzles and contacts

If print quality does not improve after cleaning the print nozzles (see “Cleaning the print nozzles” on page 27), the problem may be caused by dried ink on the print cartridge nozzles.

To wipe the print cartridge’s nozzles and contacts:

Caring for your print cartridges

1 Remove the print cartridge from the printer.

For help, see “Removing a print cartridge” on page

20.

2 Use a clean cloth, dampened with water only, to

gently clean the entire copper colored area, including the nozzles and contacts.

Caring for your print cartridges

When cleaning the color print cartridge, wipe the nozzles in one direction so the colors do not mix.

Nozzles

Contacts

To dissolve dried ink, hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry .

3 Allow the copper-colored area to dry.

Reinstall the print cartridge and repeat the nozzle

test. For help, see “Cleaning the print nozzles” on page 27.

5 If the nozzle test line is still broken, clean the print

cartridge carrier contacts. For help, see “Cleaning print cartridge carrier contacts” on page 30.

Caring for your print cartridges

Cleaning print cartridge carrier contacts

Clean the print cartridge carrier contacts only if you have cleaned and wiped the print nozzles and print quality is still unsatisfactory.

To clean the print cartridge carrier contacts:

1 From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 From the Cartridges Tab, click the Install Color

Cartridge button (Windows 3.1, 3.11, and 95) or

the Change Right Cartridge button (Windows NT

4.0) to move the print cartridge carrier to the load position.

3 Unplug the printer power cord. This forces the

print cartridge carrier to remain in the load position.

4 Open the printer front cover.

Remove both print cartridges.

5 6 Use a clean, dry cloth to clean the cartridge carrier

contacts inside the printer.

Caring for your print cartridges

7 Replace the print cartridges.

Caring for your print cartridges

Carrier contacts

8 Close the printer front cover. 9 Plug the printer power cord into an electrical

outlet.

10 Y ou do not want to reset the ink level counter.

Click Old Color Cartridge (Windows 3.1, 3.11, and 95) or Reinstall (Windows NT 4.0) to return the cartridge carrier to the far right position.

11 Test the print cartridge by choosing the Clean Print

Nozzles button on the Cartridges Tab.

If the print quality has not improved after this cleaning process, replace your print cartridge. If print quality still does not improve, your printer may require service.

Caring for your print cartridges

Printing from DOS

You must install the following before you print from DOS applications:

• Lexmark 5000 Series printer software

Chapter Five

• ESC/P24-J84 compatible printer driver in each

DOS application

If your application does not include ESC/P24-J84 compatible drivers, contact the software manufacturer for a compatible driver replacement.

Changing print settings for DOS applications

If possible, use options in your DOS application to change printer settings. Use the steps below only if you want to change a printer setting that does not exist in your DOS application. Settings in your DOS application override settings in the driver.

Printing from DOS

To change DOS print settings from the printer software:

1 Open the printer's Control Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 Follow the steps for your operating system:

Windows 3.1, 3.11, and Windows 95:

Click the DOS Printing Tab.

Windows NT 4.0:

Click the Device Settings Tab.

3 Change settings as needed. 4 Click OK to save the settings.

Printing from DOS

Note:

When you make changes on the DOS Printing Tab or Device Settings Tab, they apply to DOS print jobs only. When you make changes on other tabs, they apply to all print jobs.

Printing from DOS applications

This section describes how to print from:

• DOS applications in Windows

• native DOS (non-Windows) applications.

DOS applications in Windows

Use these instructions only if your application runs from the DOS prompt in Windows. This section describes:

• printing from a DOS application

• printing from a DOS application to another printer

• printing to a file

Printing from DOS

Printing from a DOS application

When you print from a DOS application, your printer uses the ESC/P printer language. You must install a printer driver for ESC/P24 J84 printing in each DOS application.

In Windows 3.1, avoid switching from your DOS application to another application while your job is printing. See the README file for your Lexmark printer for more information.

To print from DOS applications that run from the Windows DOS prompt:

1 Make sure you are in Windows, not native DOS. 2 Open the printer's Control Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

3 Follow the steps for your operating system:

Windows 3.1, 3.11, and Windows 95:

Click the Options Tab.

Printing from DOS

Make sure Disable CJ5000 DOS Printing (Enable DOS Printing to other Printers) is

checked.

not

Windows NT 4.0:

Click the Device Settings Tab.

Make sure DOS Printing is Enabled.

Click OK.

4 Start your application from DOS.

For help, see your Windows documentation.

5 Install an ESC/P24 J84 compatible driver as the

current printer in the DOS application from which you are printing.

For help installing a printer driver, see your application user's documentation.

Printing from DOS

6 You can use the printer driver for your Lexmark

5000 Color Jetprinter to change printer settings that are not in your application. For help, see “Changing print settings for DOS applications” on page 33.

7 Print as you normally would from your

application.

Printing from DOS

Note:

When you make changes to the DOS Printing Tab (Windows 3.1, 3.11, and 95) or DOS Printing section of the Device Settings Tab (Windows NT

4.0), they apply to DOS print jobs only. When you make changes on other tabs, they apply to all print jobs.

Printing from a DOS application to another printer

Follow these steps when you want to send a DOS print job to a printer other than your Lexmark Color Jetprinter.

1 Open the printer's Control Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 Follow the steps for your operating system:

Windows 95 and Windows 3.1, 3.11:

Click the Options Tab.

Select the Disable CJ5000 DOS Printing option.

Printing from DOS

Windows NT 4.0:

Click the Device Settings Tab.

Under DOS Printing, click on DOS Print-

ing.

From the Change DOS Printing Setting area, choose Disabled.

3 If prompted, restart Windo ws. 4 Send a DOS print job to the other printer.

If you select Disable DOS Printing, you cannot print to your Lexmark 5000 Color Jetprinter from a DOS application.

To print to your Lexmark 5000 Color Jetprinter, make sure this option is not selected. If prompted, restart Windows before sending a DOS print job to your Lexmark printer.

Printing to a file

To print a document that has been processed by the driver and stored in a file (that is, printed to file):

Make sure you are in Windows, not native DOS.

1 2 Start your application from DOS.

For help, see your Windows documentation.

3 Create a print file using the "Print to File" function

of your application. For help printing to a file, see your application user's documentation.

4 Use this DOS command to copy the print file to

the port where the printer is connected:

Printing from DOS

copy filename lptn /b

In the command example:

– copy is the DOS copy command. – filename is the name of the print file you cre-

ated.

–lptn is the port where your printer is connected.

For example, lpt1 or lpt2.

–/b instructs the computer to send the data in

binary form.

Note:

Avoid using the DOS Print command to send a job to the printer port. The Print command causes printing delays.

Printing from DOS

Printing from non-Windows DOS applications

Follow these steps if your application runs from the native DOS prompt, but does not run from the DOS prompt in Windows.

Printing from DOS

Note:

This section does not apply to Windows NT 4.0 users.

1 From Windows, open the printer's Control

Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

Click the Options Tab.

2 3 Make sure Disable CJ5000 DOS Printing (Enable

DOS Printing to other Printers) is not checked.

4 Exit Windows. 5 Start your DOS application.

Install an ESC/P24 J84 compatible driver as the

current printer in the DOS application from which you are printing.

For help installing a printer driver, see your application user's documentation.

7 Create a print file using the "Print To File"

function of your application. For help on printing to a file, see your application user's documentation.

8 Exit the DOS application. 9 Start Windows.

10 Double-click the MS-DOS icon in the Main group

of Windows.

11 Use this DOS command to copy the print file to

the port where the printer is connected:

copy filename lptn /b

In the command example:

Printing from DOS

– copy is the DOS copy command. – filename is the name of the print file you cre-

ated.

–lptn is the port where your printer is connected.

For example, lpt1 or lpt2.

–/b instructs the computer to send the data in

binary form.

Note:

Avoid using the DOS Print command to send a job to the printer port. The Print command causes printing delays and may corrupt the print job.

Enabling DOS printing to other printers

To enable DOS printing to other printers:

1 Open the printer's Control Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 Follow the steps for your operating system:

Windows 3.1, 3.11, and Windows 95:

Click the Options Tab.

Select the Disable CJ5000 DOS Printing option.

Windows NT 4.0:

Click the Device Settings Tab.

Under DOS Printing, click DOS Printing.

Printing from DOS

From the Change DOS Printing Setting area, choose Disabled.

3 If prompted, restart Windo ws.

Printing from DOS

Enabling DOS printing to your Lexmark Color Jetprinter

To enable DOS printing to your Lexmark Color Jetprinter:

1 Open the printer's Control Program.

For help opening the Control Program, see “Opening the Control Program” on page 6.

2 Follow the steps for your operating system:

Windows 3.1, 3.11, and Windows 95:

Click the Options Tab.

Make sure Disable CJ5000 DOS Printing (Enable DOS Printing to other Printers) is

checked.

not

Windows NT 4.0:

Click the Device Settings Tab.

Make sure DOS Printing is Enabled.

Click OK.

Printing from DOS

3 If prompted, restart Windo ws.

Printing from DOS

Troubleshooting

Chapter Six

Use this section to identify and solve problems.

Section Page

Bidirectional communications problems 42 Error messages 48 General printing problems 49 Paper feed problems 54 Poor print quality 56 Printer software problems 60

Troubleshooting

Bidirectional communications problems

Troubleshooting

Note:

These events indicate bidirectional communications problems:

Before proceeding, verify:

This section does not apply to Windows NT 4.0 users.

• A message displays on your computer screen

indicating your printer cannot establish bidirectional communications with your computer.

• Print cartridge ink level indicators on the Status or

Cartridges Tabs of the printer's Control Program are grayed out.

• Job progress information and printer paper feeding

error messages (such as Paper Out) do not display on your computer screen.

• The printer is able to send and receive data:

Unplug the printer power cord from the electrical outlet.

Make sure the parallel cable is securely attached to both the computer and the printer.

Troubleshooting

Plug the printer power cord into a properly grounded electrical outlet.

• If you have a switch box or other de vice connected

to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect the printer directly to your computer.

• Bidirectional communications is NOT disabled in

your Lexmark printer software.

From the printer's Control Program, click the Options Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

Make sure Disable Bidirectional Communications is not checked.

If you checked all of the items above, and still experience bidirectional communications problems, continue with “Solving bidirectional communications problems”.

Solving bidirectional communications problems

Bidirectional communications problems have two primary causes:

• You are using the wrong parallel cable.

• Your computer system is not configured for

bidirectional communications.

Troubleshooting

Replacing the parallel cable

You must use an IEEE 1284-compliant parallel cable that supports bidirectional printing. Verify your printer cable meets these specifications. To purchase a Lexmark cable, see “Parallel cable” on page 61.

Computer configuration problems

If you have the correct parallel cable and bidirectional communications problems persist, you may have a computer configuration problem. The three configuration problems usually preventing or disrupting bidirectional communications are:

• Your computer does not support bidirectional

communications.

Troubleshooting

• The parallel port on your computer is not

configured for bidirectional communications.

• The IRQ (Interrupt Request) assigned to your

printer is also assigned to another hardware device, such as a scanner or sound card. This situation is commonly called a "hardware configuration conflict."

Contact your computer manufacturer, or see the documentation that came with your computer to determine if your computer supports bidirectional communications.

With bidirectional communications problems you can use your printer, but the printer software will not function to its fullest capability. You can change printer settings, send print jobs to the printer, and change and align print cartridges. However, printer status and ink level information will not display on your computer screen.

On most computer systems, the parallel port configuration and IRQ assignments are changed from the computer's Configuration or Setup Utility. Check the documentation that came with your computer for information on the Configuration or Setup Utility.

Troubleshooting

Warning!

parallel ports or changing IRQ assignments, do not change these settings in the Setup or Configuration Utility. Contact your computer manufacturer or an experienced computer professional for assistance. Incorrect changes to your computer's configuration can cause serious problems.

If you are not familiar with configuring

Disabling bidirectional communications

If you cannot solve the bidirectional communication problem immediately, you can disable bidirectional communications. This does not solve the bidirectional communications problem but allows you to print jobs without an error message appearing.

Printhead failure

Any of these problems can cause the Printhead Failure message to appear:

• The print cartridge carrier contacts are dirty

• The print nozzles on the print cartridge are dirty

• There is a problem with the Color, Black, or Photo

print cartridge

To begin troubleshooting the problem:

1 Clean the print cartridge carrier contacts and wipe

the print cartridge print nozzles of both print cartridges.

For help, see “Cleaning print cartridge carrier contacts” on page 30 and “Wiping the print nozzles and contacts” on page 28.

2 Reinstall both print cartridges in the printer. 3 Print a test page, following the steps for your

operating system:

Windows 3.1, 3.11, Windows 95:

Troubleshooting

From the printer's Control Program, click the Status Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

Click Print Test Page.

Windows NT 4.0:

From the Printers folder, right-click the printer icon for the Lexmark 5000 Color Jetprinter.

Choose Properties from the sidebar menu.

Click the Cartridges Tab.

Click Print Test Page.

Troubleshooting

4 Did the message reappear?

• YES. There may be a problem with one of

the print cartridges. Continue with step 5.

• NO. You have solved the problem.

5 Remove the Black or Photo print cartridge from

the printer. For help, see “Removing a print cartridge” on page 20.

Print a test page.

Did the message reappear?

• YES. Go to step 7.

• NO. The problem is with the Black or Photo

print cartridge. Do not go to step 7. Continue with “Replacing the print cartridge” on page 47.

7 Reinstall the Black or Photo print cartridge. For

help, see “Installing or replacing print cartridges” on page 20.

8 Remove the Color print cartridge.

Print a test page.

Troubleshooting

Did the message reappear?

• YES. Go to step 10.

• NO. The problem is with the Color print

cartridge. Do not go to step 10. Continue with “Replacing the print cartridge” on page

47.

10 Y our printer requires service. See your printer reg-

istration card for the appropriate telephone number for your country.

Replacing the print cartridge

1 Replace the print cartridge that has the problem

with a new print cartridge. For help, see “Installing or replacing print cartridges” on page 20.

2 Print a test page.

Did the message reappear?

• YES. Your printer requires service. See

your printer registration card for the appropriate telephone number for your country .

• NO. You have solved the problem.

Troubleshooting

Error messages

Message Solutions

Ink low Your print cartridge is running out of ink. Y ou need

Out of memory • Before sending a file to print, close all other

Out of paper You may have the wrong paper source selected in

Troubleshooting

to purchase a new print cartridge.

open files in the application you are using. The printer prints a blank page when too many files are open in the same application.

• Free memory by closing other open

applications.

• Decrease the print quality of your print job.

• Consider purchasing more memory for your

personal computer.

• In Windows 3.1 or 3.11, consider increasing

the virtual memory to a larger value.

the printer software. If an Out of Paper message appears and you are

using a non-bidirectional printer cable, follow the steps below to continue printing:

Load paper.

Resend your print job.

Your printer software will not function properly unless you use an IEEE 1284-compliant parallel cable with your printer.

Paper jam

Printhead failure See “Printhead failure” on page 45.

Troubleshooting

Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, open the printer front cover and pull the paper out from the front of the printer.

Close the printer front cover.

Resend your print job. Start with the page on which the paper jam occurred.

General printing problems

Problems Solutions

Colors on printout differ from colors on screen

DOS print file takes too long to print

T o more closely match the colors on your printouts with the colors on your screen, select Natural Color as the Document Type.

To select Natural Color as the Document Type:

Open the application's File menu.

Choose Print (or Printer) Setup.

In the Printer Setup dialog box, click the Properties, Options, or Setup button (depending on the application). The Lexmark 5000 dialog box appears.

Click the Document/Quality Tab.

Make sure Natural Color is selected.

If you are attempting to print a DOS file by sending it to the port to which the printer is connected, use the DOS Copy command. Avoid using the DOS Print command. The DOS Print command causes printing delays.

Troubleshooting

Problems Solutions

DOS print job does not print

Troubleshooting

Check the following items:

• Follow the steps for your operating system to

make sure the DOS Printing option is selected:

Windows 3.1, 3.11, Windows 95:

From the printer's Control Program, click the Options Tab.

Make sure Disable CJ5000 DOS Printing is

not checked.

Windows NT 4.0:

Open the Printer Driver Properties folder:

In the Windows Printer Folder, rightclick the Lexmark 5000 Color Jetprinter icon.

In the sidebar menu, click Properties.

Choose the Device Settings Tab.

From DOS Printing, click DOS Printing.

In the Change DOS Printing Setting area, click Enabled.

Click OK.

• If you are using W indows 95, make sure Spool

MS-DOS print jobs is selected:

Open the Printer Driver Properties folder:

In the Windows Printer Folder, rightclick the Lexmark 5000 Color Jetprinter icon.

In the sidebar menu, click Properties.

Choose the Details Tab.

Click the Port Settings button.

Make sure Spool MS-DOS print jobs is checked.

Click OK.

• If you send a second DOS print job before the

first DOS print job has finished processing, neither job will print. Normally, a job is finished processing when the first page of the job prints.

• Also, make sure the Lexmark 5000 Color

Jetprinter is set as your default printer driver.

Troubleshooting

Problems Solutions

Intermittent printing See “Bidirectional communications problems” on

page 42.

Old document prints with different fonts

Parallel cable interface problems

Paper Status light is blinking and an error message appears

When you print a document formatted for a different printer, Windows may substitute different fonts. Line breaks and page breaks may change also. Use the software application that created the document to fix these problems, then save your changes for the next time you print.

See “Bidirectional communications problems” on page 42.

If the Paper Status light is blinking and an error message appears on your computer screen, make sure:

• the printer has paper.

• there is not a paper jam.

If the printer has paper and there is no paper jam, try the following:

Unplug the printer power cord from the electrical outlet.

Remove any paper fragments or objects from the printer.

Plug the printer power cord into an electrical outlet.

If the light continues to blink, the printer may need service.

If your printer needs service, refer to your printer registration card or warranty/service information for the appropriate telephone number for your country.

Troubleshooting

Printer has missing or damaged parts

If your printer has missing or damaged parts, contact your point of purchase.

Troubleshooting

Problems Solutions

Printer pauses frequently during a print job

Printer is plugged in but nothing prints

(There is no action from the printer)

Troubleshooting

If your printer pauses frequently (every two or three lines) during a print job, and the printed pages have alternating bands of light and dark print, select Enable Buffer Mode* from the Options Tab.

From the printer's Control Program, click the Options Tab.

Make sure the Enable Buffer Mode option is checked.

* Does not apply to Windows NT 4.0.

Make sure:

• the printer has paper.

• you have paper in the correct feeder.

• the printer parallel cable is completely

plugged into the printer.

• the printer is not being held or paused. To

check the printer status, follow the steps for your operating system:

Windows 95, Windows NT 4.0:

From the Printers folder, double-click the Lexmark 5000 Color Jetprinter icon.

Click the Printer menu and make sure no checkmark appears next to the Pause Printing option.

Windows 3.1, 3.11:

Open the Spool Manager

Click the Queue menu and make sure no check mark appears next to the Hold option.

• Print a printer test page. If the test page prints,

the printer is functioning properly. Check your application.

• If you are trying to print from a DOS-based

application, the problem could be with your DOS settings. Check your DOS printer port settings, driver, and your application settings.

Troubleshooting

Problems Solutions

Printer prints very slowly

Printer seems to be printing but no characters appear

Try the following if your printer is printing slowly:

• Decrease the print quality.

• If you are printing a text document, make sure

you are using a Black print cartridge and not a Photo cartridge.

• If you are printing a text-only document,

change the Halftone method from Air Brush to Fine Dither Pattern or Line Art Pattern (Windows 3.1, 3.11, and 95) or Matrix or None (Windows NT 4.0). The Air Brush setting improves the appearance of graphics but slows the print time.

• Consider purchasing more memory for your

personal computer.

• Check the document you are printing. If you

are using several graphics, it may take longer to print than regular text.

Make sure:

• The print cartridges are properly installed in

the printer. See “Installing or replacing print cartridges” on page 20.

• The tape was removed from the print

cartridges before they were installed.

• The printer has paper.

Troubleshooting

Test page does not print

Make sure:

• The parallel cable is properly connected to the

computer and printer. For help, refer to the printer's setup sheet.

• Paper is loaded in the printer correctly. For

help, see “Loading paper and other media” on page 9.

• Print cartridges are installed correctly. For

help, see “Installing or replacing print cartridges” on page 20.

If these suggestions do not solve the problem, your printer may need service. Refer to your printer registration card or warranty/service information for the appropriate telephone number for your country.

Troubleshooting

Paper feed problems

Problems Solutions

Paper fails to feed If paper doesn't move through the automatic

feeder:

Open the printer front cover.

Remove any obstructions inside the printer.

Close the printer front cover.

Press the Paper Feed button.

Paper jam

Paper skews or buckles

Troubleshooting

Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, open the printer front cover and pull the paper out from the front of the printer.

Close the printer front cover.

Resend your print job. Start with the page on which the paper jam occurred.

If paper skews or buckles while moving through the printer, make sure:

• You do not force the paper down into the

printer when you load it.

• There is not too much paper in the automatic

feeder. Depending on the thickness of your paper, the automatic feeder can hold up to 100 sheets of paper.

• The left paper guide does not cause the paper

to bow in the automatic feeder.

• You are using the correct type of paper.

• The left paper guide is against the side of the

paper.

• The printer is on a flat, level surface.

Troubleshooting

Problems Solutions

Paper sticks together If paper sticks together when moving through the

automatic feeder, try the following:

• Make sure there is not too much paper in the

automatic feeder. Depending on the thickness of your paper, the automatic feeder can hold up to 100 sheets of paper.

• Make sure you are using the correct type of

paper.

• Remove paper from the automatic feeder and

flex or fan the paper.

• When loading paper, do not force the paper

down into the printer.

Note: Humid conditions may cause some papers

to stick together.

Transparencies or glossy/photo papers stick together

If transparencies or glossy/photo papers stick together after they exit the printer:

• Use a transparency or glossy/photo paper

designed for an ink jet printer.

• Remove each transparency or glossy/photo

paper as it exits from the printer.

Troubleshooting

Poor print quality

Problems Solutions

Black text is not sharp Make sure a Black print cartridge is installed and

not a Photo print cartridge.

Characters not aligned correctly at left margin

Characters with white lines

Troubleshooting

Try the following suggestions to correct this problem:

• Make sure you do not ha v e hard-coded (e xtra)

spaces at the left margin.

• Clean the print cartridge nozzles. See

“Cleaning the print nozzles” on page 27.

• Align the print cartridges. See “Aligning the

print cartridges” on page 25.

Try one (or more) of the following suggestions to correct this problem:

• A print cartridge may be out of ink or low on

ink. If the Ink Low message appears, install a new print cartridge. To view the ink level, check the print cartridge image shown in the Cartridge Tab.

• Remove and reinstall one of the print

cartridges. See “Installing or replacing print cartridges” on page 20.

• Clean the print cartridge nozzles. See

“Cleaning the print nozzles” on page 27.

• If you are printing transparencies, try

changing the fill pattern in your application software.

Troubleshooting

Problems Solutions

General print quality problems

Improperly formed or misaligned characters

Poor print quality at left, right, or bottom edge of page

Try one (or more) of the following suggestions to correct this problem:

• A print cartridge may be out of ink or low on

ink. If the Ink Low message has appeared, install a new print cartridge. See “Installing or replacing print cartridges” on page 20. To view the ink level, check the ink level graphic shown on the Cartridges Tab or the Status Tab of the Control Program.

• Change the Print Quality setting to something

other than Quick Print 600.

• Clean the print cartridge nozzles. See

“Cleaning the print nozzles” on page 27.

• Make sure the print cartridges are installed

correctly. See “Installing or replacing print cartridges” on page 20.

• Make sure you are using the correct type of

paper.

• Adjust the Brightness and Contrast.

Clean the print cartridge nozzles. See “Cleaning the print nozzles” on page 27.

Like other printers, your printer cannot print in the extreme left, right, or bottom edges of a page. To avoid poor print quality at the edges of the page, we recommend using these minimum margin settings:

Left and Right Margins

Left and right margin settings must be at least 6.35 mm (0.25 in.) each for all paper sizes except A4.

For A4 size paper, left and right margin settings must be at least 3.37 mm (0.133 in.) each.

Top and Bottom Margins

The top margin must be set to at least 1.7 mm (0.067 in.).

The bottom margin setting for all paper sizes must be 12.7 mm (0.5 in.) for monochrome printing and

19.5 mm (0.75 in.) for color printing.

Troubleshooting

Problems Solutions

Poor print quality at left, right, or bottom edge of envelope

Print is too dark or smudged

Troubleshooting

Like other printers, your printer cannot print in the extreme left, right, or bottom edges of an env elope. To avoid poor print quality at the edges of the envelope, we recommend using these minimum margin settings:

Left and Right Margins

Left and right margin settings must be at least 6.35 mm (0.25 in.) each for all envelope sizes.

Top and Bottom Margins

The top margin must be set to at least 1.7 mm (0.067 in.)

The bottom margin setting for all envelope sizes must be 12.7 mm (0.5 in.).

Try the following suggestions to correct this problem:

• Increase the Brightness setting.

• Make sure the P aper T ype setting in the printer

software matches the Paper type loaded in the printer.

• Make sure the paper is straight and

unwrinkled.

• Let the ink dry before handling the paper.

• Change Print Quality to Quick Print 600.

• Clean the print cartridge nozzles. See

“Cleaning the print nozzles” on page 27.

Troubleshooting

Problems Solutions

Print smears on the page

Printed pages have alternating bands of light and dark print

Solid black areas on transparencies contain white streaks

Print smearing may occur in two ways:

• Print is smeared as the printer prints the page.

• A page prints without smearing, but is

smeared by damp ink on the next page exiting the printer.

Try the following suggestions to prevent print smearing:

• Print is smeared as the printer prints the page.

• Change to a higher or lower Print Quality

setting.

• Disable your Windows screen saver. See

your Windows documentation.

• Page is smeared by the next page exiting the

printer. The ink may still be damp when a page

finishes printing. Remove the pages as they exit the printer and allow them to dry before stacking.

See “Printer pauses frequently during a print job” on page 52.

Try using a different fill pattern in your application software.

Troubleshooting

Unexpected or missing characters

Make sure you have your Lexmark Color Jetprinter's printer driver selected as the default printer.

Your printer may have bidirectional communications problems. See “Bidirectional communications problems” on page 42.

Troubleshooting

Problems Solutions

Vertical straight lines are not smooth

Printer software problems

Problems Solutions

Portions of printer's Control Program grayed out

Printer software settings are not in effect

Troubleshooting

Try the following suggestions to improve print quality of vertical straight lines in tables, borders, and graphs:

• Clean the print cartridge nozzles. See

“Cleaning the print nozzles” on page 27.

• Test the printhead alignment. See “Aligning

the print cartridges” on page 25.

• Change Print Quality to something other than

Quick Print 600.

If the ink level indicators of the Cartridges Tab are grayed out, and printer error messages and job progress information do not appear on the computer screen, see “Bidirectional communications problems” on page 42.

If the printer settings you choose in the printer software are not in effect, check the settings in the software application you are using.

Printer settings in your application may override settings in the printer software. Make all printer setting changes in your application if possible. Use the printer driver to change a setting only if your application does not have that setting.

Troubleshooting

Ordering Supplies

To order Lexmark supplies, either contact your point of purchase or any Lexmark Authorized Supplies Dealer.

You may also order supplies from Lexmark over the telephone. Check your printer registration card for the appropriate telephone number for each country.

Print cartridges

To order print cartridges from Lexmark, use these part numbers:

Chapter Seven

Ordering Supplies

Cartridge type: Part number:

Black 12A1970 Color 12A1980 Photo 12A1990

Parallel cable

To order an IEEE 1284-compatible parallel cable, use Lexmark part number 1329605.

Ordering Supplies

Coated paper

For the best color and black and white printing results, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use these part numbers:

Size Number of sheets Part number

Letter 100 1402780 A4 100 1402781

Glossy film

To print on glossy film, use Lexmark Inkjet Glossy Film. To order glossy film from Lexmark, use these part numbers:

Size Number of sheets Part number

Ordering Supplies

Letter 10 1402795 Letter 50 1402750 A4 10 1402796 A4 50 1372361

Ordering Supplies

Photo paper

To order Inkjet Photo Paper from Lexmark, use these part numbers:

Size Number of sheets Part number

Letter 20 1372481 A4 20 1372208

Transparencies

To print on transparencies, use Lexmark Inkjet Transparencies. To order these transparencies from Lexmark, use these part numbers:

Size Number of sheets Part number

Ordering Supplies

Letter 20 A4 20

1402797 1402798

Greeting card with envelope

Each greeting card comes with an envelope. To order Inkjet Greeting Cards from Lexmark, use these part numbers:

Size Number of sheets Part number

Letter 20 A4 20

1372482 70X7254

Ordering Supplies

Labels

To order Inkjet Labels from Lexmark, use these part numbers:

Ordering Supplies

Sheet size

Letter 1 x

Letter 2 x 4 in. 10 20 70X7251 A4 63.5 x

A4 99.1 x

Label size

2-5/8 in.

38.1 mm

67.7 mm

Labels per sheet

30 20 70X7250

21 20 70X7252

8 20 70X7253

Number of sheets

Part number

Iron-on transfers for T-shirts

To order Inkjet Iron-On Transfers, use these part numbers:

Size Number of sheets Part number

Letter 10 1372480

A4 10 1402519

Ordering Supplies

Notices

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility.

Energy Star

Appendix A

Notices

The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation.

Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program.

As an Energy Star Partner, Lexmark International, Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.

Notices

Electronic Emission Notices

Federal Communications Commission (FCC) Compliance Information Statement

The Lexmark 5000 Color Jetprinter, Type 4094, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

• Consult your point of purchase or service representative

for additional suggestions.

The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.

Note: To assure compliance with FCC regulations on

electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such

Notices

as Lexmark part number 1329605. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

Any questions regarding this compliance information statement should be directed to:

Director of Lab Operations Lexmark International, Inc. 740 New Circle Road NW Lexington, KY 40550 (606) 232-3000

Industry Canada Compliance Statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Avis de conformité aux normes d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Community (EC) Directives

Notices

Conformity

This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits.

A declaration of conformity with the requirements of the Directive has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France.

This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.

Notices

Japanese VCCI Notice

The United Kingdom Telecommunications Act 1984

This apparatus is approved under the approval number NS/G/ 1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.

Notices

Statement of Limited Warranty

Appendix B

Lexmark International, Inc., Lexington, KY

This warranty applies to the United States and Canada. For customers outside the U.S. and Canada, refer to the countryspecific warranty information that came with your printer.

Lexmark 5000 Color Jetprinter

This Statement of Limited Warranty applies to this product if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as “Remarketer.”

Warranty

Lexmark warrants that this product:

• Is manufactured from new parts, or new and serviceable

used parts, which perform like new parts,

• Is free from defects in material and workmanship,

• Conforms to Lexmark’ s of ficial published specif ications,

and

• Is in good working order.

If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair without charge.

Statement of Limited Warranty

If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was designed. To obtain warranty service, you may be required to present the feature or option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.

Warranty Service

The warranty period is 12 months and starts on the date of original purchase as shown on the purchase receipt.

To obtain warranty service you may be required to present proof of original purchase. Warranty service will be provided at a Remarketer or a Lexmark designated location. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the designated location.

When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, or damaged beyond repair. Also,

Statement of Limited Warranty

such product must be free of any legal obligation or restrictions that prevent its exchange.

Before you present this product for warranty service, remove all programs, data, and removable storage media.

For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area, please contact Lexmark at 1-800-LEXMARK (1-800-539-6275), or on the World Wide Web at http://www.lexmark.com.

Extent of Warranty

We do not warrant uninterrupted or error-free operation of a product.

Warranty service does not include repair of failures caused by:

• modification or attachments

• accidents or misuse

• unsuitable physical or operating environment

• maintenance by anyone other than Lexmark or a

Lexmark authorized servicer

• operation of a product beyond the limit of its duty cycle

• failure to ha ve installed a maintenance kit as specified (if

applicable)

• use of printing media outside of Lexmark specifications

• use of other than Lexmark supplies (such as toner

cartridges, inkjet cartridges, and ribbons)

• use of other than Lexmark product or component

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Limitation of Liability

Your sole remedy under this Statement of Limited Warranty is set forth in this section. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this Statement of Limited Warranty, you may recover actual damages up to the limit set forth in the following paragraph.

Lexmark's liability for actual damages from any cause whatsoever will be limited to the greater of 1) $5,000 or 2) the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. In no event will Lexmark

Statement of Limited Warranty

be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.

This limitation of remedies also applies to any developer of materials supplied to Lexmark. Lexmark’s and the developer’s limitations of remedies are not cumulative. Such developer is an intended beneficiary of this limitation.

Additional Rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Statement of Limited Warranty

Glossary

application software A software product, such as a spreadsheet or

word processing program, that is designed for use on a personal computer.

Air Brush Air Brush is a name for a modified Floyd-

Steinberg Error-Diffusion, sometimes called the diffusion or scatter style of printing.

dithering When images are printed using the dithering

selections from the halftoning area, the printer driver uses a matrix of dots to represent the image. You may need to experiment to find the halftone best suitable for a particular picture. In most cases, the Air Brush setting produces the best results.

Glossary

driver see printer driver. fine dither A halftone method used for detailed graphics

with limited shading.

font A set of characters of a given size and style. halftone An array in which dots are placed to simulate

colors and shades of gray.

hard drive A stand-alone hardware unit that offers

additional data storage for your computer and can read and store data on diskettes. Also called hard disk or fixed disk drive.

Glossary

icon A representation or symbol. inkjet A non-impact printing technology that creates

characters and graphics by the composition of programmed patterns of ink dots.

interface A data conversion device that allows

communication between the printer and the computer. See also parallel interface.

line art A halftone method used for simple line art and

computer graphics.

MB (megabyte) A unit of measure for storage capacity. One

megabyte equals 1,048,576 bytes.

parallel interface A type of connection that links a printer to a

computer, by which all 8 bits of a character are sent at the same time. See also interface.

print cartridge The ink reservoir and printhead unit. printer driver A program that translates the language of a

software application to the language of the printer so the two can communicate data.

Glossary

printer setup The printer driver is designed to provide the best

print output default setting for your printer.

software application Any program loaded on your computer used to

perform a specific task; for example, a word processing or spreadsheet program.

specialty media Any print media that requires manual feeding.

This includes greeting cards, iron-on transfers, and index cards.

Glossary

Index

aligning printheads 25 automatic feeder

loading 13 location 13

bidirectional communications

disabling 44 problems

diagnosing 42 solving 43

carrier contacts, cleaning 30 cartridges, see print cartridges coated paper

ordering 62 types and sizes 10

Control Program, opening 6

disposing of cartridges 25 DOS printing

changing print settings 33 from native DOS 38 from Windows 34 to file 37 to other printers 36, 39 to your Lexmark printer 40

electronic emission notices 66 Energy Star 65 envelopes

loading 14, 16 types and sizes 10

error messages 48

feeding problems 54

Index

glossy film

loading 13, 16 ordering 62 types and sizes 11

greeting cards

loading 14, 16 ordering 63 types and sizes 12

iron-on transfers

loading 16 ordering 64 types and sizes 12

labels

loading 13 ordering 64 types and sizes 12

manual feeder

loading 16 location 16

Online Guide, opening 8 opening

Control Program 6 Online Guide 8 Printer Driver 7

ordering supplies 61

paper

coated 62 feed problems 54 loading 13, 16 ordering 62 photo 63

types and sizes 9 parallel cable, ordering 61 photo paper

loading 16

ordering 63

types and sizes 11 print cartridges

aligning 25

cleaning 27

cleaning carrier contacts 30

disposing of 25

installing 20

ordering 61

preserving 19

removing 20

replacing 20

wiping nozzles and contacts

print nozzles

cleaning 27

testing 27

wiping 28 print quality 56 printer

button 4

dimensions 3

features 2

light 4

parts 1

software

description 5 problems 60

specifications 2

Index

Printer Driver, opening 7 printing problems 49

requirements, system 3

software

description 5

problems 60 supplies, ordering 61 system requirements 3

transparencies

loading 13, 16

ordering 63

types and sizes 11 troubleshooting 41

Index

United Kingdom

Telecommunications Act

1984 68

warranty information 69

Index

User’s Guide Lexmark 5000 Color Jetprinter Part Number 13A4444 1/21/98

You may use this form to communicate your comments about this publication, with the understanding that Lexmark may use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

1. Did you find the book well organized? Yes ❒ No ❒

2. Was the content of the book accurate and complete? Yes ❒ No ❒

3. Was the book easy to use? Yes ❒ No ❒

4. What can we do to improve the book?

Reader’s Comment

Form

5. What is your job title?

Questions or comments about supplies, service, applications, and so on will slow response time considerably. Please refer those questions or comments to your authorized dealer or point of purchase.

Note: Please direct all requests for copies of publications to your point of purchase. Publications are not stocked at the location to which this form is addressed.

BUSINESS REPLY MAIL

FIRST CLASS MAIL PERMIT NO. 2659 LEXINGTON, KY

POSTAGE WILL BE PAID BY ADDRESSEE

Lexmark International, Inc. Department F95, Buil ding 035-3 740 NEW CIRCLE ROAD NW LEXINGTON KY 40511-9954

NO POSTAGE NECESSARY IF MAILED IN THE

UNITED STATES

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Lexmark 5000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introducing the Lexmark 5000 Color Jetprinter

Printer features and specifications

System requirements

Using the printer's light and button

Using the printer software

Opening the Control Program

Opening the Printer Driver

Opening the Online Guide

Loading paper and other media

Recommended paper types

Loading the automatic feeder

Loading the manual feeder

Caring fo r your print cartridges

Preserving print cartridges

Installing or replacing print cartridges

Disposing of used cartridges

Aligning the print cartridges

Cleaning the print nozzles

Wiping the print nozzles and contacts

Cleaning print cartridge carrier contacts

Printing from DOS

Changing print settings for DOS applications

Printing from DOS applications

Troubleshooting

Bidirectional communications problems

Printhead failure

Error messages

General printing problems

Paper feed problems

Poor print quality

Printer software problems

Ordering Supplies

Print cartridges

Parallel cable

Coated paper

Glossy film

Photo paper

Transparencies

Greeting card with envelope

Labels

Iron-on transfers for T-shirts

Notices

Energy Star

Electronic Emission Notices

Statement of Limited Warranty

Glossary

Index