Lexmark 5000 User Guide

Lexmark 5000 Color Jetprinter User Guide

First Edition (January 1998)

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Chapter 1 -

Printer features and specifications . . . . . . . . . . . . . . . . . . . . 2

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the printer's light and button . . . . . . . . . . . . . . . . . . . 4

Chapter 2 -

Opening the Control Program . . . . . . . . . . . . . . . . . . . . . . . 6

Opening the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Opening the Online Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3 -

Recommended paper types . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading the automatic feeder . . . . . . . . . . . . . . . . . . . . . . . 13

Loading the manual feeder . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4 -

Introducing the Lexmark 5000 Color

Jetprinter . . . . . . . . . . . . . . . . . . . . . 1

Using the printer software . . . . . . 5

Loading paper and other media . . 9

Caring for your print cartridges . 19

Contents

Preserving print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing or replacing print cartridges . . . . . . . . . . . . . . . . 20

Disposing of used cartridges . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

iii

Aligning the print cartridges . . . . . . . . . . . . . . . . . . . . . . . 25

Cleaning the print nozzles . . . . . . . . . . . . . . . . . . . . . . . . . 27

Wiping the print nozzles and contacts . . . . . . . . . . . . . . . . 28

Cleaning print cartridge carrier contacts . . . . . . . . . . . . . . 30

Contents

Chapter 5 -

Changing print settings for DOS applications . . . . . . . . . . 33

Printing from DOS applications . . . . . . . . . . . . . . . . . . . . . 34

Chapter 6 -

Bidirectional communications problems . . . . . . . . . . . . . . 42

Printhead failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

General printing problems . . . . . . . . . . . . . . . . . . . . . . . . . 49

Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printer software problems . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 7 -

Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Printing from DOS . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . 41

Ordering Supplies . . . . . . . . . . . . 61

Coated paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Glossy film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Greeting card with envelope . . . . . . . . . . . . . . . . . . . . . . . 63

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Iron-on transfers for T-shirts . . . . . . . . . . . . . . . . . . . . . . . 64

Contents

Appendix A -

Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . . . . . 66

Notices. . . . . . . . . . . . . . . . . . . . .65

Appendix B Glossary Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Statement of Limited Warranty .69

Contents

Introducing the Lexmark 5000 Color Jetprinter

Chapter One

Your printer is a general purpose color inkjet printer that provides high quality text and graphics. This printer can print on single sheet paper, envelopes, labels, index cards, coated paper, glossy/photo paper, transparencies, greeting cards, and iron-on transfers.

This illustration shows the parts of the printer.

Paper support

Introducing the Lexmark 5000

Color Jetprinter

Left paper guide

Paper Feed button Paper Status light

Automatic feeder

Manual feeder

Introducing the Lexmark 5000 Color Jetprinter

Printer features and specifications

Your printer features:

• Two print cartridges which provide color and true

black printing without having to switch print cartridges.

• A Photo print cartridge (P/N 12A1990) which

allows you to print photographic quality documents.

If your printer did not come with a Photo cartridge, see “Ordering Supplies” on page 61.

• On-screen or verbal feedback of printer status.

• Low cost, near laser-quality print.

• Quiet operation.

• Printing support for Window s-based DOS

applications.

• Portrait and landscape orientation.

• Low-ink messages when the print cartridge is low

Color Jetprinter

• Superior paper handling in the industry for this

Introducing the Lexmark 5000

• Support for these new paper types: iron-on

• Automatic envelope feeding.

Introducing the Lexmark 5000 Color Jetprinter

on ink.

class of printer. Your printer also supports index cards, labels,

envelopes, transparencies, plain paper, coated paper, and hagaki.

transfers, greeting cards, and glossy/photo paper.

Printer dimensions

Height: 5.0 in. (152 mm) Width: 17.0 in. (432 mm) Depth: 8.0 in. (203 mm) Weight: 9.0 lbs. (4.1 kg)

Temperature and humidity

Print quality can vary depending on air temperature and relative humidity.

• Operating temperature range: 10° to 40°C

(50° to 104°F)

• Optimum print temperature range: 16° to 32°C

(60° to 90°F)

Introducing the Lexmark 5000

• Operating humidity range: 8% to 80% RH

(non-condensing)

• Optimum humidity range: 20% to 60% RH

System requirements

To operate the printer software successfully, make sure you:

• Are running Microsoft Windows 3.1 or higher,

Windows for Workgroups, Windows 95, or Windows NT 4.0.

• Have a 486 PC system or higher.

• Have at least 8 MB RAM.

• Have at least 20 MB free disk space.

Color Jetprinter

Introducing the Lexmark 5000 Color Jetprinter

Using the printer's light and button

The printer has one light and one button.

Paper Status light Paper Feed button

Paper Status light

If the light is: Then the printer is:

Off Ready to print On solid Printing or feeding media

through the printer

Blinking Out of paper or has an error

Color Jetprinter

Paper Feed button

Introducing the Lexmark 5000

Use the Paper Feed button to feed paper into the printer when you run out of paper during a print job and the Paper Status light blinks.

If you run out of paper during a print job:

1 Load paper. 2

Note:

Introducing the Lexmark 5000 Color Jetprinter

Press the Paper Feed button.

You do not need to press the Paper Feed button in order to get the printer to load the paper under normal conditions.

Using the printer software

Chapter Two

When you installed the software for your printer, several small applications were installed on your computer. The following table describes these applications:

Use this software: When you want to:

Control Program • install or replace print

cartridges

• align print cartridges

• monitor print jobs and

print cartridge ink levels

• print a test page

• change DOS settings

• control when and how

the Control Program appears

Using the printer software

Printer Driver • change printer

properties

• choose the paper source

• choose page orientation

• choose different sizes

and types of media

• adjust the quality of

print jobs

• reset printer defaults

Using the printer software

Use this software: When you want to:

Online Guide find information about:

• using the printer

software

• installing and

maintaining print cartridges

• loading different types

of print media

• using the automatic and

manual feeder

• troubleshooting

• who to call if you need

help

• ordering supplies

Spool Manager

* Windows 3.1 only. If you are using Windows 95 or

Windows NT 4.0, a print queue was installed when you loaded Windows.

• view the print jobs in

your queue

• pause or cancel a print

job

• requeue a print job

Opening the Control Program

Using the printer software

Windows 95

Using the printer software

The method of opening the Control Program varies, depending on the platform you are using.

1 From the Start menu, click Programs. 2 Click the Lexmark 5000 Series program group. 3 Click Lexmark 5000 Ctrl Prog on LPTx.

Windows 3.1, Windows 3.11

From the Lexmark 5000 Series program group, doubleclick the Control Program icon.

Windows NT 4.0

1 From the Start menu, click Settings.

Click Printers. The Printers folder appears.

2 3 Right-click the Lexmark 5000 Series printer icon.

A sidebar menu appears.

4 Click Properties.

Using the printer software

Opening the Printer Driver

You can open the printer driver from almost any application. To open the printer driver:

Open the application's File menu.

1 2 Choose Print (or Printer) Setup.

In the Printer Setup dialog box, click the

Properties, Options, or Setup b utton (depending on

the application).

Using the printer software

Opening the Online Guide

The method of opening the Online Guide varies, depending on the platform you are using.

Windows 95, Windows NT 4.0

1 From the Start menu, click Programs. 2 Click the Lexmark 5000 Series program group. 3 Click Online Guide.

Windows 3.1, Windows 3.11

From the Lexmark 5000 Series program group, doubleclick the Online Guide icon.

Using the printer software

Loading paper and other media

Chapter Three

The Lexmark 5000 Color Jetprinter™ prints on paper, envelopes, index cards, labels, transparencies, coated paper, glossy/photo paper, iron-on transfers, and greeting cards. This section includes general guidelines for purchasing and loading print materials.

Recommended paper types

This section describes paper, transparency, envelope, index card, label, glossy/photo paper, greeting card, and iron-on transfer types and sizes you can use with your printer.

Loading paper and other media

Plain paper

You can get good print quality on many types of plain paper. Since the quality of plain paper varies widely, you should test the print quality before buying large quantities of paper.

You can use letter, legal, A4, A5, A6, B5, executive, and index card size paper with your printer.

Loading paper and other media

Use paper that meets the following specifications:

• Automatic feeder:

Length 127 to 432 mm 5.0 to 17.0 in. Width 76 to 216 mm 3.0 to 8.5 in. Weight 60 to 90 g/sqm 16 to 24 lb. Thickness 0.071 to 0.18 mm 0.0028 to 0.007 in.

• Manual feeder:

Length 127 to 432 mm 5.0 to 17.0 in. Width 76 to 228 mm 3.0 to 9.0 in. Weight 60 to 120 g/sqm 16 to 32 lb. Thickness 0.071 to 0.18 mm 0.0028 to 0.007 in.

Coated paper types and sizes

For the best color or black and white printing results using black and color print cartridges, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number 1402780 (letter size) or 1402781 (A4 size).

Envelope types and sizes

The printer supports the following envelope sizes and card types:

Loading paper and other media

Envelope Sizes Card Types

• 6 3/4

• 7 3/4

• #9

Do not use envelopes that have:

• Windows, holes, perforations, cutouts, or deep

embossing

• A metal clasp, a string tie, or metal folding bars

• Peel-off sealing strips

• Contents enclosed

• #10

• DL

• C5

• C6

• B5

• Baronial

• Postcard

• Index card

Transparency, glossy film, and photo paper types and sizes

The printer supports letter and A4-size transparencies, glossy film, and photo paper. Use transparencies, glossy film, or photo paper designed for an inkjet printer, such as the following:

Type Size Part number

Transparency Letter (20-pack)

A4 (20-pack)

Glossy film Letter (10-pack)

Letter (50-pack) A4 (10-pack) A4 (50-pack)

Photo paper Letter (20-pack)

A4 (20-pack)

1402797 1402798

1402795 1402750 1402796 1372361

1372481 1372208

Do not use transparencies, glossy film, or photo paper designed for copiers, laser printers, or pen plotters.

For best results:

• Handle only on the edges. Do not touch the side

being printed on.

• Store unused paper in the original packaging.

• Do not store in excessively hot or humid areas.

• Feed photo paper one sheet at a time.

• Be careful not to touch the printed surface until the

ink is dry.

Loading paper and other media

• If you are printing several sheets at one time,

remove each sheet as it exits the printer and allo w it to dry before stacking.

• Cover the printed area with plain paper when

storing.

Loading paper and other media

Label types and sizes

The printer supports letter and A4 size label sheets. You can use the automatic feeder or manual feeder to print labels.

Label size Number of

labels per sheet

1 x 2 5/8 in. 30 Letter 70X7250 2 x 4 in. 10 Letter 70X7251

63.5 x 38.1 mm 21 A4 70X7252

99.1 x 67.7 mm 8 A4 70X7253

For best results, labels used in the printer should meet the following requirements:

• Do not use label sheets with a slick backing

material.

• Be sure the adhesive does not come in contact with

any part of the printer.

• Use full label sheets. Partially used sheets (with

areas exposed by missing labels) can cause labels to peel off during printing and can damage the printer.

Sheet size

Part number

Loading paper and other media

Greeting Card types and sizes

Use Lexmark Inkjet Greeting Cards, part number 1372482 (letter) or 70X7254 (A4). Each greeting card comes with an envelope.

Iron-On Transfer types and sizes

To create colorful, custom-designed T-shirts, use Lexmark Iron-On Transfers, part number 1372480 (letter) or 1402519 (A4).

Loading paper and other media

Loading the automatic feeder

Automatic feeder

Depending on the thickness of the media, the printer can hold approximately:

• 100 sheets of paper

• 25 transparencies, glossy film, or photo paper

• 10 envelopes, thick paper, or card stock

Paper, transparencies, glossy film, and

Loading paper and other media

labels

To load paper, transparencies, glossy film, photo paper, or labels in the automatic feeder:

1 Place the paper or other media against the right

side of the automatic feeder.

Loading paper and other media

• If the media has a preferred print side, insert

with the print side facing you.

• Insert letterhead with the top of the page

pointing down.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

Note:

2 Squeeze the release tab and the left paper guide

together, and slide the left paper guide to the edge of the paper.

You are now ready to print.

Loading envelopes or other print media

Loading paper and other media

To load hagaki, envelopes, thick paper, or other card stock in the automatic feeder:

You do not need to push paper into the printer or press the Paper Feed button for the printer to load paper!

Paper guide

Release tab

1 Remove any paper from the automatic feeder. 2 Place the envelopes or other card stock against the

right edge of the automatic feeder.

• Always place the preferred print side facing

you.

• Insert hagaki or envelopes so that the stamp

location is in the lower right-hand corner.

Loading paper and other media

• Insert index cards or postcards vertically so

the shortest side feeds into the printer first.

Squeeze the release tab and the left paper guide

together, and slide the left paper guide to the right until it rests against the envelopes or card stock.

Loading paper and other media

Release tab

Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Paper guide

Loading the manual feeder

You can print from the manual feeder without removing paper or envelopes from the automatic feeder. The manual feeder allows you to print one sheet of print

media at a time.

Loading paper or other print media

1 Locate the manual feeder.

Manual feeder

2 Place one piece of paper or specialty media against

the right edge of the manual feeder.

Loading paper and other media

• Always place the preferred print side facing

you.

• Insert paper or other media against the right

edge of the manual feeder.

• Insert an envelope so that the return address

is in the upper right-hand corner.

• Insert an index card or postcard vertically so

the shortest side is fed into the printer first.

• Insert transparencies with a removable

stripe so the stripe is away from you and pointing down.

• Remove each transparency or glossy film

from the paper exit area before the next one is printed to avoid smearing

3 Push the media downward until the printer

automatically loads it.

Loading paper and other media

4 Before you send a job to print, choose the

appropriate paper size and paper type in the Lexmark printer software.

Loading paper and other media

Caring fo r your print cartridges

Chapter Four

This chapter describes print cartridge maintenance procedures to help you get the best performance from your print cartridge and your printer.

Preserving print cartridges

To ensure the longest life from your print cartridge and optimum performance from your printer:

• Keep a print cartridge in its packaging until you

are ready to install it.

Caring for your print cartridges

• Do not remove a print cartridge from the printer

except to replace, clean, or store it in a print cartridge storage unit. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.

• If a print cartridge runs out of ink, leave the empty

cartridge in the printer until you are ready to replace it. Printing with one of the print cartridge carriers empty may cause printer problems.

• Do not refill print cartridges. Refilling empty print

cartridges inv alidates your warranty. Incompatible inks can cause damage to the printhead or to the printer. F or best results, use Lexmark supplies with the printer.

Caring for your print cartridges

Installing or replacing print cartridges

Perform the entire print cartridge replacement procedure without interruption.

If you are interrupted and leave the print cartridge carrier in the load position for more than three minutes, the carrier returns to the far right position. The Cartridges Tab remains displayed on your screen.

• If you have not inserted the new cartridge, click

Cancel and begin the installation process again.

• If you have inserted the new cartridge, click New

Cartridge Installed.

Removing a print cartridge

If you need to remove a print cartridge before you install a different one, follow these steps:

1 Open the printer front cover. 2 From the printer’s Control Program, click the

Cartridges Tab.

For help opening the Control Program, see “Opening the Control Program” on page 6.

Follow the step for your platform:

Caring for your print cartridges

Windows 3.1, 3.11, and Windows 95

Click Install Color Cartridge, Install Black

Cartridge, or Install Photo Cartridge.

The print cartridge carrier moves to the load position and the Change Cartridge dialog box appears on your computer screen.

+ 60 hidden pages