Lexmark 464de - X B/W Laser, 466dte - X B/W Laser, 466de - X B/W Laser, X463de, X464de User Manual

X46x Series

User's Guide

September 2009 www.lexmark.com

Machine type(s):

7014, 4569, 4570
Model(s):

431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2

Contents

Safety information...........................................................................15

Learning about the printer.............................................................17

Thank you for choosing this printer!............................................................................................................................17

Finding information about the printer........................................................................................................................17

Printer configurations........................................................................................................................................................18

Selecting a location for the printer...............................................................................................................................20

Basic functions of the scanner........................................................................................................................................21

Understanding the ADF and scanner glass................................................................................................................22

Understanding the printer control panel...................................................................................................................23

Understanding the home screen...................................................................................................................................24

Using the touch-screen buttons....................................................................................................................................25

Additional printer setup..................................................................29

Installing internal options................................................................................................................................................29

Available internal options............................................................................................................................................................ 29

Accessing the system board to install internal options.................................................................................................... 30

Installing a memory card ............................................................................................................................................................. 32

Installing a flash memory or firmware card........................................................................................................................... 34

Installing an Internal Solutions Port......................................................................................................................................... 36

Installing a printer hard disk ....................................................................................................................................................... 43

Installing a fax card ........................................................................................................................................................................ 47

Installing hardware options.............................................................................................................................................50

Installing a 250- or 550-sheet drawer ...................................................................................................................................... 50

Attaching cables..................................................................................................................................................................51

Verifying printer setup.......................................................................................................................................................52

Printing a menu settings page................................................................................................................................................... 52

Printing a network setup page .................................................................................................................................................. 53

Setting up the printer software......................................................................................................................................53

Installing printer software ........................................................................................................................................................... 53

Updating available options in the printer driver................................................................................................................. 54

Setting up wireless printing.............................................................................................................................................55

Follow these steps to set up your printer .............................................................................................................................. 55

Information you will need to set up the printer on a wireless network...................................................................... 55

Installing the printer on a wireless network (Windows) ................................................................................................... 56

Installing the printer on a wireless network (Macintosh)................................................................................................. 59

Installing the printer on a wired network...................................................................................................................63

Contents

2

Changing port settings after installing a new network Internal Solutions Port...........................................65

Setting up serial printing..................................................................................................................................................67

Minimizing your printer's environmental impact.....................69

Saving paper and toner.....................................................................................................................................................69

Using recycled paper..................................................................................................................................................................... 69

Conserving supplies....................................................................................................................................................................... 69

Saving energy.......................................................................................................................................................................70

Using Eco-Mode .............................................................................................................................................................................. 70

Adjusting Power Saver.................................................................................................................................................................. 71

Adjusting the brightness of the display ................................................................................................................................. 72

Setting the standard exit bin light............................................................................................................................................ 72

Recycling.................................................................................................................................................................................73

Recycling Lexmark products....................................................................................................................................................... 73

Recycling Lexmark packaging.................................................................................................................................................... 73

Returning Lexmark cartridges for reuse or recycling......................................................................................................... 74

Reducing printer noise......................................................................................................................................................74

Loading paper and specialty media.............................................76

Setting the Paper Size and Paper Type........................................................................................................................76

Configuring Universal paper settings..........................................................................................................................76

Avoiding jams.......................................................................................................................................................................77

Loading trays.........................................................................................................................................................................77

Using the multipurpose feeder......................................................................................................................................81

Linking and unlinking trays.............................................................................................................................................86

Linking trays...................................................................................................................................................................................... 86

Unlinking trays ................................................................................................................................................................................. 86

Assigning a custom paper type name..................................................................................................................................... 87

Changing a Custom Type <x> name ....................................................................................................................................... 87

Paper and specialty media guidelines.........................................89

Paper guidelines..................................................................................................................................................................89

Paper characteristics...................................................................................................................................................................... 89

Unacceptable paper ...................................................................................................................................................................... 90

Selecting paper................................................................................................................................................................................ 90

Using recycled paper and other office papers ..................................................................................................................... 90

Selecting preprinted forms and letterhead........................................................................................................................... 91

Storing paper.................................................................................................................................................................................... 91

Supported paper sizes, types, and weights...............................................................................................................92

Paper sizes supported by the printer ...................................................................................................................................... 92

Paper types and weights supported by the printer ........................................................................................................... 93

Contents

3

Paper capacities............................................................................................................................................................................... 94

Printing...............................................................................................95

Printing a document..........................................................................................................................................................95

Printing on both sides of the paper (duplexing)......................................................................................................95

Printing on specialty media.............................................................................................................................................96

Tips on using letterhead............................................................................................................................................................... 96

Tips on using transparencies ...................................................................................................................................................... 96

Tips on using envelopes............................................................................................................................................................... 96

Tips on using labels........................................................................................................................................................................ 97

Tips on using card stock ............................................................................................................................................................... 97

Printing confidential and other held jobs...................................................................................................................98

Holding jobs in the printer .......................................................................................................................................................... 98

Printing confidential and other held jobs from Windows ............................................................................................... 99

Printing confidential and other held jobs from a Macintosh computer..................................................................... 99

Printing from a flash drive..............................................................................................................................................100

Printing information pages...........................................................................................................................................101

Printing a font sample list..........................................................................................................................................................101

Printing a directory list................................................................................................................................................................101

Printing the print quality test pages......................................................................................................................................102

Canceling a print job........................................................................................................................................................102

Canceling a print job from the printer control panel ......................................................................................................102

Canceling a print job from the computer ............................................................................................................................102

Copying.............................................................................................104

Making copies....................................................................................................................................................................104

Making a quick copy....................................................................................................................................................................104

Copying using the ADF...............................................................................................................................................................104

Copying using the scanner glass ............................................................................................................................................105

Copying photos.................................................................................................................................................................105

Copying on specialty media..........................................................................................................................................105

Making transparencies................................................................................................................................................................105

Copying to letterhead.................................................................................................................................................................106

Customizing copy settings............................................................................................................................................106

Copying from one size to another..........................................................................................................................................106

Making copies using paper from a selected tray ..............................................................................................................106

Copying on both sides of the paper (duplexing) ..............................................................................................................107

Reducing or enlarging copies ..................................................................................................................................................107

Adjusting copy quality................................................................................................................................................................107

Collating copies.............................................................................................................................................................................108

Placing separator sheets between copies ...........................................................................................................................108

Copying multiple pages onto a single sheet ......................................................................................................................109

Contents

4

Creating a custom job (job build) ...........................................................................................................................................109

Pausing the current print job to make copies........................................................................................................110

Placing information on copies.....................................................................................................................................110

Placing the date and time at the top of each page..........................................................................................................110

Placing an overlay message on each page..........................................................................................................................111

Canceling a copy job........................................................................................................................................................111

Canceling a copy job while the document is in the ADF ...............................................................................................111

Canceling a copy job while copying pages using the scanner glass .........................................................................111

Canceling a copy job while the pages are being printed ..............................................................................................111

Understanding the copy screens and options.......................................................................................................112

Copy from ........................................................................................................................................................................................112

Copy to .............................................................................................................................................................................................112

Scale...................................................................................................................................................................................................112

Darkness...........................................................................................................................................................................................112

Content.............................................................................................................................................................................................112

Sides (Duplex) ................................................................................................................................................................................113

Collate...............................................................................................................................................................................................113

Options .............................................................................................................................................................................................113

Improving copy quality...................................................................................................................................................114

E-mailing..........................................................................................115

Getting ready to e-mail...................................................................................................................................................115

Enabling the e-mail function ....................................................................................................................................................115

Setting up the e-mail function .................................................................................................................................................116

Configuring the e-mail settings...............................................................................................................................................116

Creating an e-mail shortcut...........................................................................................................................................116

Creating an e-mail shortcut using the Embedded Web Server ...................................................................................116

Creating an e-mail shortcut using the touch screen........................................................................................................117

E-mailing a document.....................................................................................................................................................117

Sending an e-mail using the touch screen..........................................................................................................................117

Sending an e-mail using a shortcut number ......................................................................................................................117

Sending an e-mail using the address book .........................................................................................................................118

Customizing e-mail settings.........................................................................................................................................118

Adding e-mail subject and message information.............................................................................................................118

Changing the output file type..................................................................................................................................................119

Canceling an e-mail..........................................................................................................................................................119

Understanding e-mail options.....................................................................................................................................119

Original Size ....................................................................................................................................................................................119

Sides (Duplex) ................................................................................................................................................................................119

Orientation ......................................................................................................................................................................................120

Binding .............................................................................................................................................................................................120

E-mail Subject ................................................................................................................................................................................120

Contents

5

E-mail File Name............................................................................................................................................................................120

E-mail Message ..............................................................................................................................................................................120

Resolution........................................................................................................................................................................................120

Send As.............................................................................................................................................................................................120

Content.............................................................................................................................................................................................120

Advanced Options........................................................................................................................................................................121

Faxing...............................................................................................122

Getting the printer ready to fax...................................................................................................................................122

Setting up the printer to fax .....................................................................................................................................................122

Choosing a fax connection........................................................................................................................................................122

Connecting to an analog telephone line .............................................................................................................................123

Connecting to a DSL service .....................................................................................................................................................124

Connecting to a PBX or ISDN system.....................................................................................................................................124

Connecting to a distinctive ring service ...............................................................................................................................125

Connecting the printer and a telephone or answering machine to the same telephone line.........................125

Connecting to an adapter for your country or region.....................................................................................................127

Connecting to a computer with a modem..........................................................................................................................132

Enabling the fax function...........................................................................................................................................................133

Using the Embedded Web Server for fax setup.................................................................................................................134

Setting the date and time..........................................................................................................................................................134

Turning daylight saving time on or off .................................................................................................................................135

Sending a fax......................................................................................................................................................................135

Sending a fax using the printer control panel....................................................................................................................135

Getting ready to send a fax using the computer ..............................................................................................................135

Installing a PostScript driver .....................................................................................................................................................136

Sending a fax using the computer .........................................................................................................................................137

Creating shortcuts............................................................................................................................................................138

Creating a fax destination shortcut using the Embedded Web Server.....................................................................138

Creating a fax destination shortcut using the touch screen.........................................................................................138

Using shortcuts and the address book......................................................................................................................139

Using fax shortcuts.......................................................................................................................................................................139

Using the address book..............................................................................................................................................................139

Customizing fax settings................................................................................................................................................140

Changing the fax resolution .....................................................................................................................................................140

Making a fax lighter or darker ..................................................................................................................................................140

Sending a fax at a scheduled time..........................................................................................................................................140

Printing an incoming fax on both sides of the paper (duplexing)..............................................................................141

Viewing a fax log...........................................................................................................................................................................141

Blocking junk faxes.......................................................................................................................................................................141

Canceling an outgoing fax.............................................................................................................................................142

Canceling a fax while the original documents are still scanning ................................................................................142

Canceling a fax after the original documents have been scanned to memory .....................................................142

Contents

6

Understanding fax options............................................................................................................................................142

Original Size ....................................................................................................................................................................................142

Content.............................................................................................................................................................................................142

Sides (Duplex) ................................................................................................................................................................................143

Resolution........................................................................................................................................................................................143

Darkness...........................................................................................................................................................................................143

Advanced Options........................................................................................................................................................................143

Improving fax quality.......................................................................................................................................................144

Holding and forwarding faxes......................................................................................................................................144

Holding faxes..................................................................................................................................................................................144

Forwarding a fax ...........................................................................................................................................................................145

Scanning to an FTP address.........................................................146

Scanning to an FTP address..........................................................................................................................................146

Scanning to an FTP address using the keypad ..................................................................................................................146

Scanning to an FTP address using a shortcut number....................................................................................................146

Scanning to an FTP address using the address book ......................................................................................................147

Creating shortcuts............................................................................................................................................................147

Creating an FTP shortcut using the Embedded Web Server.........................................................................................147

Creating an FTP shortcut using the touch screen.............................................................................................................147

Understanding FTP options..........................................................................................................................................148

Original Size ....................................................................................................................................................................................148

Sides (Duplex) ................................................................................................................................................................................148

Orientation ......................................................................................................................................................................................148

Binding .............................................................................................................................................................................................148

Resolution........................................................................................................................................................................................148

Send As.............................................................................................................................................................................................148

Content.............................................................................................................................................................................................149

Advanced Options........................................................................................................................................................................149

Improving FTP quality.....................................................................................................................................................150

Scanning to a computer or flash drive......................................151

Scanning to a computer.................................................................................................................................................151

Understanding scan profile options..........................................................................................................................152

Quick Setup.....................................................................................................................................................................................152

Format Type....................................................................................................................................................................................152

Compression...................................................................................................................................................................................152

Default Content .............................................................................................................................................................................152

Color ..................................................................................................................................................................................................153

Original Size ....................................................................................................................................................................................153

Orientation ......................................................................................................................................................................................153

Duplex...............................................................................................................................................................................................153

Contents

7

JPEG Quality....................................................................................................................................................................................153

Darkness...........................................................................................................................................................................................153

Resolution........................................................................................................................................................................................153

Advanced Imaging .......................................................................................................................................................................153

Scanning to a flash drive................................................................................................................................................154

Improving scan quality...................................................................................................................................................154

Understanding printer menus.....................................................155

Menus list.............................................................................................................................................................................155

Paper menu.........................................................................................................................................................................156

Default Source menu...................................................................................................................................................................156

Paper Size/Type menu ................................................................................................................................................................156

Configure MP menu.....................................................................................................................................................................159

Substitute Size menu...................................................................................................................................................................159

Paper Texture menu ....................................................................................................................................................................160

Paper Weight menu.....................................................................................................................................................................161

Paper Loading menu ...................................................................................................................................................................161

Custom Types menu....................................................................................................................................................................163

Custom Names menu..................................................................................................................................................................163

Custom Scan Sizes menu ...........................................................................................................................................................163

Universal Setup menu.................................................................................................................................................................164

Reports menu.....................................................................................................................................................................165

Network/Ports menu.......................................................................................................................................................166

Active NIC menu............................................................................................................................................................................166

Standard Network or Network <x> menus .........................................................................................................................166

SMTP Setup menu ........................................................................................................................................................................168

Network Reports menu ..............................................................................................................................................................169

Network Card menu.....................................................................................................................................................................169

TCP/IP menu ...................................................................................................................................................................................170

IPv6 menu........................................................................................................................................................................................171

Wireless menu................................................................................................................................................................................171

AppleTalk menu ............................................................................................................................................................................172

NetWare menu...............................................................................................................................................................................172

LexLink menu .................................................................................................................................................................................173

Standard USB menu.....................................................................................................................................................................174

Parallel <x> menu.........................................................................................................................................................................175

Serial <x> menu ............................................................................................................................................................................177

Security menu....................................................................................................................................................................180

Miscellaneous menu....................................................................................................................................................................180

Confidential Print menu.............................................................................................................................................................180

Disk Wiping menu ........................................................................................................................................................................181

Security Audit Log menu ...........................................................................................................................................................182

Set Date/Time menu....................................................................................................................................................................183

Contents

8

Settings menu....................................................................................................................................................................184

General Settings menu ...............................................................................................................................................................184

Copy Settings menu ....................................................................................................................................................................190

Fax Settings menu........................................................................................................................................................................196

E-mail Settings menu ..................................................................................................................................................................205

FTP Settings menu........................................................................................................................................................................210

Flash Drive menu ..........................................................................................................................................................................213

Print Settings ..................................................................................................................................................................................218

Help menu...........................................................................................................................................................................229

Maintaining the printer.................................................................230

Cleaning the exterior of the printer............................................................................................................................230

Cleaning the scanner glass............................................................................................................................................230

Cleaning the ADF separator rollers.............................................................................................................................231

Adjusting scanner registration.....................................................................................................................................232

Storing supplies.................................................................................................................................................................233

Checking the status of supplies...................................................................................................................................234

Checking the status of supplies from the printer control panel..................................................................................234

Checking the status of supplies from a network computer..........................................................................................234

Ordering supplies..............................................................................................................................................................235

Ordering toner cartridges..........................................................................................................................................................235

Ordering a photoconductor kit ...............................................................................................................................................235

Ordering ADF replacement parts............................................................................................................................................236

Moving the printer to another location....................................................................................................................236

Shipping the printer.........................................................................................................................................................237

Administrative support.................................................................238

Finding advanced networking and administrator information.......................................................................238

Using the Embedded Web Server...............................................................................................................................238

Checking the device status............................................................................................................................................238

Setting up e-mail alerts...................................................................................................................................................238

Viewing reports..................................................................................................................................................................239

Restoring the factory default settings.......................................................................................................................239

Clearing jams...................................................................................240

Clearing jams......................................................................................................................................................................240

Understanding jam messages and locations......................................................................................................................240

200 and 201 paper jams.............................................................................................................................................................241

202 paper jam ................................................................................................................................................................................243

231 paper jam ................................................................................................................................................................................244

Contents

9

233 paper jam ................................................................................................................................................................................246

234 paper jam ................................................................................................................................................................................246

235 paper jam ................................................................................................................................................................................247

240–249 paper jams ....................................................................................................................................................................247

250 paper jam ................................................................................................................................................................................248

251 paper jam ................................................................................................................................................................................249

290–294 paper jams ....................................................................................................................................................................250

Troubleshooting.............................................................................254

Solving basic printer problems....................................................................................................................................254

Printer control panel display is blank or displays only diamonds...................................................................254

Indicator light blinks red................................................................................................................................................254

Check the display for error messages....................................................................................................................................254

Make sure the fax function is set up properly ....................................................................................................................254

Understanding printer messages................................................................................................................................254

Answering .......................................................................................................................................................................................254

Change <src> to <x>...................................................................................................................................................................255

Check tray <x> connection .......................................................................................................................................................255

Close front door.............................................................................................................................................................................255

Close door or insert cartridge...................................................................................................................................................255

Connect <x>bps............................................................................................................................................................................255

Disk corrupted ...............................................................................................................................................................................256

Disk Full - Scan Job Canceled ...................................................................................................................................................256

Fax failed..........................................................................................................................................................................................256

Fax memory full.............................................................................................................................................................................256

Fax partition inoperative. Contact system administrator. .............................................................................................256

Fax server 'To Format' not set up. Contact system administrator...............................................................................256

Fax Station Name not set up ....................................................................................................................................................256

Fax Station Number not set up................................................................................................................................................256

Insert Tray <x>...............................................................................................................................................................................257

Install Tray <x>...............................................................................................................................................................................257

Invalid PIN........................................................................................................................................................................................257

Load <src> with <x>....................................................................................................................................................................257

Load manual feeder with <x>..................................................................................................................................................257

Memory full, cannot print faxes...............................................................................................................................................258

Network/Network <x> ................................................................................................................................................................258

No analog phone line connected to modem, fax is disabled. ......................................................................................258

No answer........................................................................................................................................................................................258

No dial tone.....................................................................................................................................................................................258

Paper Change: Load Tray<x> <paper type>.......................................................................................................................258

Queued for sending.....................................................................................................................................................................258

Remove originals from the scanner ADF..............................................................................................................................258

Remove packaging material, check <x> ..............................................................................................................................258

Remove paper from standard output bin............................................................................................................................258

Contents

10

Replace <x> if restarting job.....................................................................................................................................................259

Restore Held Jobs? .......................................................................................................................................................................259

Scan Document Too Long .........................................................................................................................................................259

Scanner ADF Cover Open ..........................................................................................................................................................259

Securely clearing disk space .....................................................................................................................................................259

Serial <x> .........................................................................................................................................................................................259

Set clock ...........................................................................................................................................................................................259

SMTP server not set up. Contact system administrator. .................................................................................................259

Some held jobs were not restored .........................................................................................................................................260

System busy, preparing resources for job. ..........................................................................................................................260

System busy, preparing resources for job. Deleting held job(s)..................................................................................260

Unsupported disk .........................................................................................................................................................................260

Unsupported USB device, please remove ...........................................................................................................................260

Unsupported USB hub, please remove.................................................................................................................................260

USB/USB <x> ..................................................................................................................................................................................260

30 Invalid refill, change toner cartridge................................................................................................................................260

31 Replace defective cartridge ................................................................................................................................................260

32 Cartridge part number unsupported by device ..........................................................................................................260

34 Short paper ...............................................................................................................................................................................260

35 Insufficient memory to support Resource Save feature ...........................................................................................261

37 Insufficient memory to collate job ...................................................................................................................................261

37 Insufficient memory, some Held Jobs were deleted..................................................................................................261

37 Insufficient memory, some held jobs will not be restored ......................................................................................261

38 Memory full...............................................................................................................................................................................261

39 Complex page, some data may not have printed.......................................................................................................261

50 PPDS font error ........................................................................................................................................................................262

51 Defective flash detected ......................................................................................................................................................262

52 Not enough free space in flash memory for resources .............................................................................................262

53 Unformatted flash detected ...............................................................................................................................................262

54 Network <x> software error................................................................................................................................................262

54 Serial option <x> error..........................................................................................................................................................262

54 Standard network software error......................................................................................................................................263

55 Unsupported option in slot <x>........................................................................................................................................263

56 Parallel port <x> disabled....................................................................................................................................................263

56 Serial port <x> disabled .......................................................................................................................................................263

56 Standard parallel port disabled .........................................................................................................................................263

56 Standard USB port disabled................................................................................................................................................264

56 USB port <x> disabled ..........................................................................................................................................................264

57 Configuration change, held jobs were not restored..................................................................................................264

58 Too many trays attached .....................................................................................................................................................264

58 Too many flash options installed ......................................................................................................................................264

59 Incompatible tray <x> ..........................................................................................................................................................265

61 Remove defective disk ..........................................................................................................................................................265

62 Disk full .......................................................................................................................................................................................265

63 Unformatted disk....................................................................................................................................................................265

Contents

11

80 Routine maintenance needed ...........................................................................................................................................265

84 Replace PC Kit...........................................................................................................................................................................265

84 PC Kit life warning...................................................................................................................................................................265

88 Cartridge low............................................................................................................................................................................265

88.yy Cartridge nearly low.........................................................................................................................................................266

88.yy Replace cartridge ..............................................................................................................................................................266

200–282.yy paper jam.................................................................................................................................................................266

290-295.yy scanner jam..............................................................................................................................................................266

293 Replace all originals if restarting job. ............................................................................................................................266

293.02 Flatbed Cover Open ......................................................................................................................................................266

294 ADF Jam ...................................................................................................................................................................................267

840.01 Scanner Disabled............................................................................................................................................................267

841-846 Scanner Service Error .................................................................................................................................................267

900–999 Service <message> ....................................................................................................................................................267

1565 Emulation error, load emulation option....................................................................................................................267

Solving printing problems.............................................................................................................................................268

Multiple-language PDFs do not print....................................................................................................................................268

Error message about reading USB drive appears..............................................................................................................268

Jobs do not print...........................................................................................................................................................................268

Confidential and other held jobs do not print ...................................................................................................................269

Job takes longer than expected to print ..............................................................................................................................269

Job prints from the wrong tray or on the wrong paper .................................................................................................270

Incorrect characters print...........................................................................................................................................................270

Tray linking does not work........................................................................................................................................................270

Large jobs do not collate ...........................................................................................................................................................270

Unexpected page breaks occur...............................................................................................................................................271

Solving copy problems...................................................................................................................................................271

Copier does not respond ...........................................................................................................................................................271

Scanner unit does not close......................................................................................................................................................271

Poor copy quality..........................................................................................................................................................................272

Partial document or photo copies..........................................................................................................................................273

Solving scanner problems.............................................................................................................................................273

Checking an unresponsive scanner .......................................................................................................................................273

Scan was not successful .............................................................................................................................................................274

Scanning takes too long or freezes the computer............................................................................................................274

Poor scanned image quality .....................................................................................................................................................274

Partial document or photo scans............................................................................................................................................275

Cannot scan from a computer .................................................................................................................................................275

Solving fax problems.......................................................................................................................................................275

Caller ID is not shown..................................................................................................................................................................275

Cannot send or receive a fax.....................................................................................................................................................276

Can send but not receive faxes................................................................................................................................................277

Can receive but not send faxes................................................................................................................................................278

Received fax has poor print quality........................................................................................................................................278

Contents

12

Solving option problems................................................................................................................................................279

Option does not operate correctly or quits after it is installed ....................................................................................279

Drawers.............................................................................................................................................................................................280

Flash memory card.......................................................................................................................................................................280

Hard disk with adapter................................................................................................................................................................280

Internal Solutions Port ................................................................................................................................................................280

Memory card ..................................................................................................................................................................................280

Solving paper feed problems.......................................................................................................................................281

Paper frequently jams .................................................................................................................................................................281

Paper trays.......................................................................................................................................................................................281

Paper jam message remains after jam is cleared ..............................................................................................................282

Page that jammed does not reprint after you clear the jam.........................................................................................282

Solving print quality problems....................................................................................................................................282

Isolating print quality problems..............................................................................................................................................282

Blank pages.....................................................................................................................................................................................283

Characters have jagged or uneven edges ...........................................................................................................................283

Clipped images ..............................................................................................................................................................................284

Ghost images..................................................................................................................................................................................284

Gray background ..........................................................................................................................................................................284

Incorrect margins..........................................................................................................................................................................285

Paper curl.........................................................................................................................................................................................285

Print irregularities .........................................................................................................................................................................286

Skewed print...................................................................................................................................................................................286

Solid black or white streaks.......................................................................................................................................................287

Print is too light .............................................................................................................................................................................287

Print is too dark..............................................................................................................................................................................288

Streaked vertical lines .................................................................................................................................................................289

Toner fog or background shading appears on the page...............................................................................................290

Toner rubs off.................................................................................................................................................................................290

Toner specks...................................................................................................................................................................................291

Transparency print quality is poor..........................................................................................................................................291

Embedded Web Server does not open.....................................................................................................................291

Check the network connections .............................................................................................................................................291

Check the network settings ......................................................................................................................................................292

Contacting Customer Support.....................................................................................................................................292

Notices..............................................................................................293

Product information.........................................................................................................................................................293

Edition notice.....................................................................................................................................................................293

Power consumption.........................................................................................................................................................297

Index.................................................................................................312

Contents

13

14

Safety information

CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical
connection.

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any elec trical or cabling connect ions, such as the fax feature, p ower cord, or telephone, during a l ightning
storm.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.

This produ ct uses a printing pr ocess that heats th e print media, and th e heat may cause the med ia to release emissions .
You must understand the sect ion in your operating instru ctions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.

Use care when you replace a lithium battery.

CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.

Safety information

15

This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK H AZARD: To avoid the risk of el ectric shock when cleani ng the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Safety information

16

Learning about the printer

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Performing printing, copying, scanning, and faxing tasks,

depending on your printer model

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using printer software

• Setting up and configuring the printer on a network,

depending on your printer model

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Help using the printer software Windows or Mac Help—Open a printer software

Setup documentation—The setup documentation
came with the printer and is also available on the
Lexmark Web site at
www.lexmark.com/publications/.

User's Guide—The User's Guide is available on the
Software and Documentation CD.

For updates, check our Web site at
www.lexmark.com/publications/.

program or application, and then click Help.

Click to view context-sensitive information.

Notes:

• The Help installs automatically with the printer

software.

• The printer software is located in the printer

Program folder or on the desktop, depending on
your operating system.

Learning about the printer

17

What are you looking for? Find it here

The latest supplemental information, updates, and technical
support:

• Documentation

• Driver downloads

• Live chat support

• E-mail support

• Telephone support

Lexmark Support Web site—support.lexmark.com
Note: Select your region, and then select your product

to view the appropriate support site.
Support telephone numbers and hours of operation for

your region or country can be found on the Support Web
site or on the printed warranty that came with your
printer.

Record the following information (located on the store
receipt and the back of the printer), and have it ready
when you contact support so that they may serve you
faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty

included with this printer, or at
support.lexmark.com.

• Rest of the world—See the printed warranty that

came with your printer.

Printer configurations

Note: Printer configuration may vary depending on your printer model.

Learning about the printer

18

Basic model

3

2

1

8

7

6

Front door release button

1

2 Printer control panel

Automatic Document Feeder (ADF)

3

4 Standard exit bin with overhead light

Paper stop

5

Standard 250-sheet tray

6

Multipurpose feeder door

7

Front door

8

5

4

Learning about the printer

19

1 System board locks

Locking device

2

Ethernet port

3

USB port

4

Note: Use this USB port to connect the printer to the computer.

Fax wall connection port

5

Note: The Fax ports are present only when a fax card is installed.

6 Fax telephone connection port

Note: The Fax ports are present only when a fax card is installed.

Rear door

7

Power switch

8

9 Printer power cord socket

USB peripheral port

10

11 Removable protective plate

Note: The protective plate is removed when internal options are installed.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

• Provide a flat, sturdy, and stable surface.

Learning about the printer

20

• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust

• Allow the following recommended amount of space around the printer for proper ventilation:

1

2

5

4

1 Top 254 mm (10 in.)

2 Right Side 203 mm (8 in.)

3 Rear 305 mm (12 in.)

4 Front 203 mm (8 in.)

5 Left Side 76 mm (3 in.)

3

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.

• Scan documents and send them to another printer (PDF by way of FTP).

Note: The fax function is available on selected printer models only.

Learning about the printer

21

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF) Scanner glass

Use the ADF for multiple-page documents.

Use the scanner glass for single pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media (such as magazine
clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The ADF can scan multiple pages, including duplex pages. If duplex settings are selected, the ADF scans both sides
of the page automatically. When using the ADF:

• Load the document into the ADF faceup, short edge first.

• Load up to 50 sheets of plain paper in the ADF input tray.

• Scan sizes from 125 x 127 mm (4.92 x 5.0 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).

• Scan documents with mixed page sizes (letter and legal).

• Scan media weights from 52 to 120 g/m

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine

clippings) into the ADF. Place these items on the scanner glass.

2

(14 to 32 lb).

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

• Place a document facedown on the scanner glass in the upper left corner.

• Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

• Scan documents with mixed page sizes (letter and legal).

• Copy books up to 25.3-mm (1-in.) thick.

Learning about the printer

22

Understanding the printer control panel

1

Item Description

Display View scanning, copying, faxing, and printing options as well as status and error messages.

1

2 Keypad

12

4

GHI

7

PQRS

*

ABC3DEF

5

JKL

8

TUV

Enter numbers or symbols on the display.

6

MNO

9

WXYZ

#0

8

12

ABC3DEF

*

2

6

MNO5JKL4GHI

9

WXYZ8TUV7PQRS

#0

3

4

5

6

7

Dial Pause

3

4 Back

5 Home

• Press to cause a two- or three-second dial pause in a fax number. In the Fax To field,

a Dial Pause is represented by a comma (,).

• From the home screen, press to redial a fax number.

• The button functions only within the Fax menu or with fax functions. When outside of the

Fax menu, fax function, or home screen, pressing

In the Copy menu, press to delete the right-most digit of the value in the Copy Count.
The default value of 1 appears if the entire number is deleted by pressing

In the Fax Destination List, press
manually. You can also press
deleted, another press of

In the E-mail Destination List, press

to delete the right-most digit of a number entered

to delete an entire shortcut entry. Once an entire line is

causes the cursor to move up one line.

to delete the character to the left of the cursor. If the

character is in a shortcut, then the shortcut is deleted.

Press to return to the home screen.

causes an error beep.

numerous times.

Learning about the printer

23

Item Description

Start

6

• Press to initiate the current job indicated on the display.

• From the home screen, press to start a copy job with the default settings.

• If pressed while a job is scanning, the button has no effect.

Indicator light Indicates the printer status:

7

• Off—The power is off.

• Blinking green—The printer is warming up, processing data, or printing.

• Solid green—The printer is on, but idle.

• Blinking red—Operator intervention is needed.

8 Stop Stops all printer activity

A list of options is offered once Stopped appears on the display.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows a basic screen which is referred
to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to
open the menu screen; or to respond to messages.

Note: Buttons appearing on the home screen may vary depending on home screen customization settings.

1

2

8

Ready

Touch any button to begin.

34567

Display item Description

Copy Opens the Copy menus

1

Note: From the home screen, you can also access the Copy menus by pressing a number on

the keypad.

E-mail Opens the E-mail menus

2

3 Menus Opens the menus. These menus are available only when the printer is in the Ready state.

FTP Opens the File Transfer Protocol (FTP) menus

4

Learning about the printer

24

Display item Description

Status message bar

5

• Shows the current printer status such as Ready or Busy.

• Shows printer conditions such as Toner Low.

• Shows intervention messages to give instructions on what you should do so the printer

can continue processing, such as Close door.

Status/Supplies Appears on the display whenever the printer status includes a message requiring

6

intervention. Touch it to access the messages screen for more information on the message,
including how to clear it.

7 Tips All menus have a Tips button. Tips is a contex t-sensitive Help feature within the display touch

screens.

Fax Opens the Fax menus

8

Other buttons may appear on the home screen, such as:

Display item Description

Release Held Faxes If this button is shown, then there are held faxes with a scheduled hold time previously

set. To access the list of held faxes, touch this button.

Search Held Jobs Searches on any of the following items and returns search results:

• User names for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or job names

• USB container or job names for supported extensions only

Held Jobs Opens a screen containing all the held jobs

Lock Device This button appears on the screen when the printer is unlocked and Device Lockout

Personal Identification Number (PIN) has been set.
Touching this button opens a PIN entry screen. Entering the correct PIN locks the

printer control panel (touch screen and hard buttons).

Unlock Device This button appears on the screen when the printer is locked. The printer control panel

buttons and shortcuts cannot be used while it appears.
Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the

printer control panel (touch screen and hard buttons).

Using the touch-screen buttons

Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.

Learning about the printer

25

Sample touch screen

Button Function

Home Returns to the home screen

Down arrow Opens an options screen

Left scroll decrease Scrolls to another value in decreasing order

Right scroll increase Scrolls to another value in increasing order

Left arrow Scrolls left

Right arrow Scrolls right

Back Navigates back to the previous screen

Learning about the printer

26

Other touch-screen buttons

Button Function

Submit Saves a value as the new default setting

Down arrow Moves down to the next screen

Up arrow Moves up to the next screen

Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected.

Selected radio button This is a selected radio button. The radio button is blue to show it is selected.

Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print,

Fax, and Network.
The following items are available under the Print, Fax, and Network headings:

• Print job

• Copy job

• Fax

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it which can show only
three jobs per screen. Each job appears as a button which you can touch to access
information about the job. If more than three jobs exist in a column, then an arrow
appears enabling you to scroll through the jobs.

Continue Touch this button to accept a selection or to clear messages, and then proceed

with the job.

Learning about the printer

27

Button Function

Cancel

• Cancels an action or a selection

• Cancels out of a screen and returns to the previous screen

Select Opens the next related menu or menu item

Features

Feature Description

Menu trail line:
Menus Settings Copy Settings

Number of Copies

A Menu trail line is located at the top of each menu screen. This feature acts as a
trail, showing the path taken to arrive at the current menu. It gives the exact
location within the menus.

Touch any of the underlined words to return to that menu or menu item.
The Number of Copies is not underlined since this is the current screen. If you touch

an underlined word on the Number of Copies screen before the Number of Copies
is set and saved, then the selection is not saved, and it does not become the default
setting.

Attendance message alert If an attend ance message occurs which affects a function, such as copy or fax, then

a solid red exclamation point appears over the function button on the home
screen, and the red indicator light blinks.

Learning about the printer

28

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this
section explain how to install the available cards; you can also use them to locate a card for removal.

Available internal options

• Memory cards
– Printer memory
– Flash memory
– Fonts

• Firmware cards
– Bar Code and Forms
– IPDS and SCS/TNe
– PrintCryption

• Printer hard disk

• Lexmark

TM

– RS-232-C Serial ISP
– Parallel 1284-B ISP
– MarkNet
– MarkNet N8130 10/100 Fiber ISP
– MarkNet N8120 10/100/1000 Ethernet ISP

• MarkNet N8110 V-34 Fax Card

TM

Internal Solutions Ports (ISP)

TM

N8150 802.11 b/g/n Wireless ISP

Additional printer setup

29

Accessing the system board to install internal options

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

1 Loosen the screws on the back of the system board a quarter turn.

Additional printer setup

30